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koda_faq.jsonl

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+{"category":"Troubleshooting","subcategory":"Washer","question":"My washer is making a loud noise when spinning.","answer":"This is often caused by an unbalanced load. Redistribute clothes evenly and ensure the washer is level. If noise persists, check for loose objects in the drum.","intent":"diagnose_issue"}
+{"category":"Troubleshooting","subcategory":"Washer","question":"Washer won't drain.","answer":"Check if the drain hose is kinked or clogged and clean the pump filter. Remove heavy items that could be obstructing the pump.","intent":"diagnose_issue"}
+{"category":"Troubleshooting","subcategory":"Washer","question":"Washer smells musty.","answer":"Run a hot wash with a washing machine cleaner, leave the door open between cycles, and wipe the gasket to prevent mold.","intent":"maintenance_hygiene"}
+{"category":"Troubleshooting","subcategory":"Washer","question":"Washer displays error code E13.","answer":"E13 typically indicates a drainage issue. Inspect the drain hose and pump filter, then restart the cycle.","intent":"diagnose_issue"}
+{"category":"Troubleshooting","subcategory":"Dryer","question":"Dryer not heating.","answer":"Clean the lint filter and vent. Ensure the cycle isn’t ‘Air Fluff’. If still cold, it may be a faulty heating element—contact support.","intent":"diagnose_issue"}
+{"category":"Troubleshooting","subcategory":"Dryer","question":"Dryer takes too long to dry.","answer":"Lint buildup reduces airflow. Clean the lint filter and vent duct. Avoid overloading.","intent":"diagnose_issue"}
+{"category":"Troubleshooting","subcategory":"Fridge","question":"Fridge is warm but freezer is cold.","answer":"Airflow may be blocked. Clear vents, ensure doors seal, and set fridge to 3–4 °C (37–40 °F).","intent":"diagnose_issue"}
+{"category":"Troubleshooting","subcategory":"Fridge","question":"Fridge making clicking noise.","answer":"Compressor or relay clicks during normal operation. If frequent with temperature issues, contact support.","intent":"diagnose_issue"}
+{"category":"Troubleshooting","subcategory":"Fridge","question":"Water under the crisper drawers.","answer":"Clogged defrost drain. Flush the drain with warm water and clear debris.","intent":"diagnose_issue"}
+{"category":"Troubleshooting","subcategory":"Dishwasher","question":"Dishes aren’t getting clean.","answer":"Load so water can reach all surfaces, clean spray arms and filter, and use rinse aid.","intent":"diagnose_issue"}
+{"category":"Troubleshooting","subcategory":"Dishwasher","question":"Dishwasher not draining.","answer":"Clean the filter, check the drain hose for kinks, and run a drain cycle.","intent":"diagnose_issue"}
+{"category":"Troubleshooting","subcategory":"Oven","question":"Oven not heating evenly.","answer":"Preheat fully, avoid overcrowding, and verify rack position. Uneven heating may indicate a faulty element.","intent":"diagnose_issue"}
+{"category":"Troubleshooting","subcategory":"Oven","question":"Oven door won’t close fully.","answer":"Check for bent hinges or debris around the seal. If damaged, schedule a service.","intent":"diagnose_issue"}
+{"category":"Troubleshooting","subcategory":"Microwave","question":"Microwave not heating.","answer":"If the timer runs but food stays cold, it could be a magnetron issue. Unplug and contact support.","intent":"diagnose_issue"}
+{"category":"Troubleshooting","subcategory":"Microwave","question":"Sparking in microwave.","answer":"Remove metal objects, check for chipped interior paint, and clean food splatter.","intent":"safety_alert"}
+{"category":"Leasing & Policies","subcategory":"Delivery","question":"How long does delivery take?","answer":"We deliver within 3–5 business days after order confirmation. You’ll receive tracking and a delivery window.","intent":"logistics_delivery"}
+{"category":"Leasing & Policies","subcategory":"Installation","question":"Do you install the appliances?","answer":"Yes. Standard installation is included for washers, dryers, dishwashers, and refrigerators. Complex installs may incur a fee.","intent":"logistics_install"}
+{"category":"Leasing & Policies","subcategory":"Returns","question":"What is your return policy?","answer":"You can return within 30 days of delivery for a full refund of your first month. Pickup is free in our service area.","intent":"policy_returns"}
+{"category":"Leasing & Policies","subcategory":"Exchange","question":"Can I exchange for a different model?","answer":"Yes, within 30 days. Any price difference adjusts your subscription.","intent":"policy_exchange"}
+{"category":"Leasing & Policies","subcategory":"Billing","question":"When will I be billed?","answer":"Billing occurs monthly on your subscription start date. We accept major cards and ACH.","intent":"billing_cycle"}
+{"category":"Leasing & Policies","subcategory":"Deposit","question":"Is there a security deposit?","answer":"Most plans require no deposit. In some cases, a refundable deposit may apply based on eligibility.","intent":"billing_deposit"}
+{"category":"Leasing & Policies","subcategory":"Eligibility","question":"Do you run a credit check?","answer":"We run a soft credit check that doesn’t affect your score. Additional verification may be requested.","intent":"policy_eligibility"}
+{"category":"Leasing & Policies","subcategory":"Late Fees","question":"What happens if I pay late?","answer":"A grace period of 5 days applies. After that, a late fee may be charged as per your agreement.","intent":"billing_late_fee"}
+{"category":"Leasing & Policies","subcategory":"Pause","question":"Can I pause my subscription?","answer":"Yes, you may pause once per 12-month period for up to 60 days. Storage fees may apply.","intent":"policy_pause"}
+{"category":"Leasing & Policies","subcategory":"Upgrade","question":"Can I upgrade mid-term?","answer":"Yes. We’ll schedule a swap and adjust your monthly price accordingly.","intent":"policy_upgrade"}
+{"category":"Leasing & Policies","subcategory":"Service","question":"How do repairs work?","answer":"Repairs due to normal wear are included. Contact support to schedule a technician.","intent":"service_repair"}
+{"category":"Leasing & Policies","subcategory":"Warranty","question":"Is there a warranty?","answer":"All rentals include a service warranty for the duration of your subscription.","intent":"policy_warranty"}
+{"category":"Leasing & Policies","subcategory":"Relocation","question":"I’m moving—can you relocate my appliance?","answer":"Yes, within our service area. A relocation fee may apply. Schedule at least 7 days ahead.","intent":"logistics_move"}
+{"category":"Leasing & Policies","subcategory":"Cancellation","question":"How do I cancel?","answer":"Contact support to schedule pickup. Monthly billing stops after the pickup date.","intent":"policy_cancel"}
+{"category":"Leasing & Policies","subcategory":"Pickup","question":"How do returns get picked up?","answer":"We’ll provide a pickup window and reminders. Please disconnect water/power before pickup.","intent":"logistics_pickup"}
+{"category":"Safety","subcategory":"Washer","question":"Is it safe if the washer shakes violently?","answer":"Stop the cycle and unplug. Ensure transit bolts were removed and the machine is level before use.","intent":"safety_alert"}
+{"category":"Safety","subcategory":"Gas Range","question":"I smell gas near my stove—what do I do?","answer":"Turn off the appliance, ventilate the area, avoid sparks, and contact your gas provider and support immediately.","intent":"safety_critical"}
+{"category":"Account","subcategory":"General","question":"How do I contact support?","answer":"Use in-app chat, reply to your order email, or call 1-800-KODA-HELP between 9:00–18:00 local time.","intent":"contact_support"}
+{"category":"Account","subcategory":"Plans","question":"Do you offer discounts for bundles?","answer":"Yes—washer+dryer bundles receive an automatic monthly discount.","intent":"pricing_bundle"}
+{"category":"Account","subcategory":"Coverage","question":"What areas do you serve?","answer":"We currently serve the greater Upstate NY region. Enter your ZIP at checkout to confirm.","intent":"coverage_service_area"}