Delete Downloads/hackathon/civicai directory

Downloads/hackathon/civicai/.env.example

@@ -1,10 +0,0 @@
-# Copy this file to .env.local and fill in real values (do NOT commit .env.local)
-
-ANTHROPIC_API_KEY=sk-your-anthropic-key-here
-OPENAI_API_KEY=sk-your-openai-key-here
-NEXT_PUBLIC_SUPABASE_URL=https://your-supabase-url.supabase.co
-NEXT_PUBLIC_SUPABASE_ANON_KEY=your-supabase-anon-key-here
-SENDGRID_API_KEY=SG.your-sendgrid-key-here
-ALERT_EMAIL=authority@yourcity.gov.in
-LOCATIONIQ_KEY=pk.your-locationiq-key-here
-NEXT_PUBLIC_BASE_URL=http://localhost:3000

Downloads/hackathon/civicai/.gitignore

@@ -1,21 +0,0 @@
-# Dependencies
-node_modules/
-.pnp
-.pnp.js
-
-# Environment variables — NEVER commit these
-.env.local
-.env.development.local
-.env.test.local
-.env.production.local
-
-# Next.js build output
-.next/
-out/
-
-# Misc
-.DS_Store
-*.pem
-npm-debug.log*
-yarn-debug.log*
-yarn-error.log*

Downloads/hackathon/civicai/README.md

@@ -1,292 +0,0 @@
-# CitizenCare 🏛️
-
-An intelligent AI-powered citizen grievance classification and tracking portal that enables seamless complaint submission, real-time status tracking, and efficient authority dashboard management.
-
-## 🎯 Features
-
-- **Multi-Language Support**: Submit complaints in 10 Indian languages (English, Hindi, Telugu, Tamil, Kannada, Marathi, Bengali, Gujarati, Punjabi, Odia)
-- **Voice & Text Input**: Record complaints directly or type them in
-- **Smart Classification**: AI-powered keyword parser automatically categorizes complaints and assigns departments
-- **Urgency Detection**: System intelligently identifies critical issues and triggers instant alerts
-- **Real-Time Tracking**: Citizens can track complaint status with unique complaint IDs
-- **Authority Dashboard**: Comprehensive dashboard for government officials to manage and resolve complaints
-- **Visual Analytics**: Charts and filters to analyze complaint patterns by department and urgency
-- **Secure Authentication**: Role-based access control with Supabase Auth
-- **Responsive Design**: Beautiful, mobile-friendly UI with vibrant color scheme
-
-## 🛠️ Tech Stack
-
-- **Frontend**: Next.js, React, Tailwind CSS
-- **Backend**: Next.js API Routes
-- **Database**: Supabase (PostgreSQL) with real-time subscriptions
-- **Authentication**: Supabase Auth
-- **Voice Recognition**: Browser Web Speech API + OpenAI Whisper fallback
-- **Email Alerts**: SendGrid (for critical complaints)
-- **Charts**: Chart.js + react-chartjs-2
-- **Hosting**: Vercel (recommended)
-
-## 📋 System Architecture
-
-```
-┌─────────────────┐
-│  Citizen Portal │  (index.jsx, support.jsx)
-├─────────────────┤
-│   Voice/Text    │
-│   Input Handler │
-└────────┬────────┘
-         │
-         ▼
-┌─────────────────┐
-│  API Processor  │  (api/process.js)
-│   - Keywords    │
-│   - Scoring     │
-│   - Department  │
-│   - Urgency     │
-└────────┬────────┘
-         │
-         ▼
-┌─────────────────┐
-│    Database     │  (Supabase)
-│    - Store      │
-│    - Realtime   │
-└────────┬────────┘
-         │
-         ▼
-┌─────────────────┐
-│  Authority      │  (dashboard.jsx)
-│  Dashboard      │
-│  - View         │
-│  - Filter       │
-│  - Update       │
-└─────────────────┘
-```
-
-## 🚀 Getting Started
-
-### Prerequisites
-- Node.js 16+ and npm
-- Supabase account
-- SendGrid account (for alerts)
-- Git
-
-### Installation
-
-1. **Clone the repository**
-```bash
-git clone https://github.com/SAI-RAHUL-ROKKAM/CitizenCare.git
-cd CitizenCare
-```
-
-2. **Install dependencies**
-```bash
-npm install
-```
-
-3. **Create environment file**
-```bash
-cp .env.example .env.local
-```
-
-4. **Fill in your environment variables in `.env.local`**
-```
-ANTHROPIC_API_KEY=your_key_here
-OPENAI_API_KEY=your_key_here
-NEXT_PUBLIC_SUPABASE_URL=your_supabase_url
-NEXT_PUBLIC_SUPABASE_ANON_KEY=your_supabase_key
-SENDGRID_API_KEY=your_sendgrid_key
-ALERT_EMAIL=authority@yourcity.gov.in
-LOCATIONIQ_KEY=your_locationiq_key
-NEXT_PUBLIC_BASE_URL=http://localhost:3000
-```
-
-5. **Run the development server**
-```bash
-npm run dev
-```
-
-6. **Open in browser**
-```
-http://localhost:3000
-```
-
-## 📱 Usage
-
-### For Citizens
-1. Visit `http://localhost:3000`
-2. Type or record a complaint in any supported language
-3. Click "Submit complaint"
-4. View generated complaint summary, department, and urgency
-5. Copy complaint ID to track status
-6. Use "Track complaint" tab to check real-time updates
-
-### For Authorities
-1. Visit `http://localhost:3000/login`
-2. Sign up or use test credentials:
-   - Email: `authority-test@citizencare.test`
-   - Password: `Test@1234`
-3. View dashboard with:
-   - Statistics (total, pending, resolved, critical)
-   - Charts by department and urgency
-   - Complaint list with filters
-   - Click any complaint to view details and update status
-
-## 🔐 Security
-
-- ✅ Environment variables protected in `.env.local` (excluded from Git)
-- ✅ `.env.example` contains only dummy keys
-- ✅ Supabase Row Level Security (RLS) for database access control
-- ✅ Role-based authentication for authority dashboard
-- ✅ No API keys exposed in source code
-- ✅ SendGrid alerts only for critical complaints
-
-## 📁 Project Structure
-
-```
-CitizenCare/
-├── pages/
-│   ├── _app.jsx                 # App wrapper
-│   ├── index.jsx                # Citizen portal (submit/track)
-│   ├── dashboard.jsx            # Authority dashboard
-│   ├── login.jsx                # Authentication
-│   ├── support.jsx              # FAQ & help center
-│   └── api/
-│       ├── process.js           # Complaint parser & classifier
-│       ├── status.js            # Track complaint status
-│       ├── alert.js             # Send critical alerts
-│       └── transcribe.js        # Voice transcription
-├── lib/
-│   └── supabase.js              # Supabase client config
-├── styles/
-│   └── globals.css              # Global styles & animations
-├── .env.example                 # Environment template
-├── .gitignore                   # Git ignore rules
-├── package.json                 # Dependencies
-├── tailwind.config.js           # Tailwind configuration
-└── postcss.config.js            # PostCSS configuration
-```
-
-## 🧠 How It Works
-
-### Complaint Processing Flow
-
-1. **Input**: Citizen submits text/voice in any language
-2. **Detection**: System detects language from Unicode script
-3. **Scoring**: Multi-keyword scoring system finds best department match
-4. **Rules**: Override rules for critical medical/safety terms
-5. **Extraction**: Location parsing using regex patterns
-6. **Classification**: Department, urgency, and action items assigned
-7. **Storage**: Complaint saved to Supabase with `status: pending`
-8. **Alerts**: If critical → SendGrid email sent to authority
-9. **Tracking**: Citizen gets unique ID to track status
-
-### Department Keywords
-
-System supports keywords in 10 languages for:
-- Health, Hospital
-- Police
-- Sanitation
-- Roads, Water, Electricity
-- Education
-- Transport
-- Municipal
-- Environment
-- Rescue
-- Other (fallback)
-
-## 🎓 Example Test Cases
-
-### Test 1: Health Emergency ✅
-**Input**: "my teacher got a heart attack our school is at lalitha nagar , rajahmundry"
-**Result**: 
-- Department: Health
-- Urgency: Critical
-- ETA: 12 hours
-
-### Test 2: Road Issue ✅
-**Input**: "large pothole near Ramaiah School on MG Road. Two bikes fell last week"
-**Result**:
-- Department: Roads
-- Urgency: High
-- ETA: 24-48 hours
-
-### Test 3: Sanitation ✅
-**Input**: "गंदगी और कचरे के ढेर हमारे इलाके में"
-**Result**:
-- Department: Sanitation
-- Urgency: Medium
-- ETA: 3-5 days
-
-## 🚀 Deployment
-
-### Deploy to Vercel (Recommended)
-
-1. Push code to GitHub
-2. Connect repo to Vercel
-3. Add environment variables in Vercel dashboard
-4. Deploy automatically on push
-
-```bash
-git push origin main
-# Vercel auto-deploys
-```
-
-### Environment Variables for Production
-Set these in your hosting platform (Vercel, Netlify, etc.):
-- `ANTHROPIC_API_KEY`
-- `OPENAI_API_KEY`
-- `NEXT_PUBLIC_SUPABASE_URL`
-- `NEXT_PUBLIC_SUPABASE_ANON_KEY`
-- `SENDGRID_API_KEY`
-- `ALERT_EMAIL`
-- `LOCATIONIQ_KEY`
-- `NEXT_PUBLIC_BASE_URL` (your domain)
-
-## 📊 Performance
-
-- **Processing Time**: < 3 seconds for complaint classification
-- **Database**: Real-time sync using Supabase subscriptions
-- **Voice Input**: Supports 10 languages with offline fallback
-- **Responsive**: Mobile, tablet, and desktop optimized
-
-## 🔮 Future Enhancements
-
-- [ ] ML/NLP model for intent classification
-- [ ] Map-based geo-visualization of complaints
-- [ ] SMS/WhatsApp citizen notifications
-- [ ] Advanced admin dashboard with SLA tracking
-- [ ] Automated translation to English
-- [ ] Chat support interface
-- [ ] Gamification (badges/credits for citizens)
-- [ ] Photo/video attachments
-- [ ] Integration with government databases
-- [ ] Analytics and reporting tools
-
-## 🤝 Contributing
-
-Contributions are welcome! Please:
-1. Fork the repository
-2. Create a feature branch (`git checkout -b feature/AmazingFeature`)
-3. Commit changes (`git commit -m 'Add AmazingFeature'`)
-4. Push to branch (`git push origin feature/AmazingFeature`)
-5. Open a Pull Request
-
-## 📝 License
-
-This project is open source and available under the MIT License.
-
-## 📞 Support
-
-For issues or questions:
-- Create an issue on GitHub
-- Check the FAQ in `/support` page
-- Visit help center at `http://localhost:3000/support`
-
-## 👨‍💻 Authors
-
-- **SAI RAHUL ROKKAM** - Initial development
-
-Built for the National Hackathon 2026
-
----
-
-**Made with ❤️ for better citizen-government communication**

Downloads/hackathon/civicai/lib/supabase.js

@@ -1,6 +0,0 @@
-import { createClient } from '@supabase/supabase-js'
-
-export const supabase = createClient(
-  process.env.NEXT_PUBLIC_SUPABASE_URL,
-  process.env.NEXT_PUBLIC_SUPABASE_ANON_KEY
-)

Downloads/hackathon/civicai/package-lock.json

@@ -1,2130 +0,0 @@
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Downloads/hackathon/civicai/package.json

@@ -1,28 +0,0 @@
-{
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-  "private": true,
-  "scripts": {
-    "dev": "next dev",
-    "build": "next build",
-    "start": "next start"
-  },
-  "dependencies": {
-    "@sendgrid/mail": "^8.1.6",
-    "@supabase/supabase-js": "^2.100.1",
-    "chart.js": "^4.5.1",
-    "form-data": "^4.0.0",
-    "formidable": "^3.5.1",
-    "git": "^0.1.5",
-    "next": "^14.0.0",
-    "react": "^18.0.0",
-    "react-chartjs-2": "^5.3.1",
-    "react-dom": "^18.0.0",
-    "uuid": "^9.0.1"
-  },
-  "devDependencies": {
-    "autoprefixer": "^10.4.16",
-    "postcss": "^8.4.32",
-    "tailwindcss": "^3.4.0"
-  }
-}

Downloads/hackathon/civicai/pages/_app.jsx

@@ -1,4 +0,0 @@
-import '../styles/globals.css'
-export default function App({ Component, pageProps }) {
-  return <Component {...pageProps} />
-}

Downloads/hackathon/civicai/pages/api/alert.js

@@ -1,56 +0,0 @@
-import sgMail from '@sendgrid/mail'
-sgMail.setApiKey(process.env.SENDGRID_API_KEY)
-
-export default async function handler(req, res) {
-  if (req.method !== 'POST') return res.status(405).end()
-  const { complaint } = req.body
-  if (!complaint) return res.status(400).json({ error: 'No complaint data' })
-
-  const msg = {
-    to: process.env.ALERT_EMAIL,
-    from: 'citizencare-alerts@yourdomain.com',
-    subject: `[CRITICAL] Complaint Alert — ${complaint.department} Department`,
-    html: `
-      <div style="font-family:Arial,sans-serif;max-width:600px;margin:0 auto;">
-        <div style="background:#DC2626;color:white;padding:20px;border-radius:8px 8px 0 0;">
-          <h1 style="margin:0;font-size:20px;">🔴 Critical Complaint Alert</h1>
-          <p style="margin:4px 0 0;opacity:.9;font-size:14px;">CitizenCare Automated Alert</p>
-        </div>
-        <div style="background:#fff;border:1px solid #E5E7EB;border-top:none;padding:24px;border-radius:0 0 8px 8px;">
-          <table style="width:100%;border-collapse:collapse;font-size:14px;">
-            <tr style="border-bottom:1px solid #F3F4F6;">
-              <td style="padding:10px 0;color:#6B7280;width:160px;">Complaint ID</td>
-              <td style="padding:10px 0;font-family:monospace;">${complaint.id}</td>
-            </tr>
-            <tr style="border-bottom:1px solid #F3F4F6;">
-              <td style="padding:10px 0;color:#6B7280;">Department</td>
-              <td style="padding:10px 0;font-weight:bold;">${complaint.department}</td>
-            </tr>
-            <tr style="border-bottom:1px solid #F3F4F6;">
-              <td style="padding:10px 0;color:#6B7280;">Location</td>
-              <td style="padding:10px 0;">${complaint.location || 'Not specified'}</td>
-            </tr>
-            <tr>
-              <td style="padding:10px 0;color:#6B7280;">ETA</td>
-              <td style="padding:10px 0;">${complaint.estimated_resolution}</td>
-            </tr>
-          </table>
-          <div style="background:#FEF3C7;border-left:4px solid #F59E0B;padding:16px;margin:20px 0;border-radius:0 8px 8px 0;">
-            <p style="margin:0;color:#78350F;font-size:14px;">${complaint.summary}</p>
-          </div>
-          <ul style="margin:0;padding-left:20px;color:#374151;font-size:14px;line-height:2;">
-            ${(complaint.action_items||[]).map(a=>`<li>${a}</li>`).join('')}
-          </ul>
-          <p style="margin-top:24px;font-size:12px;color:#9CA3AF;">
-            Logged at ${new Date().toLocaleString('en-IN',{timeZone:'Asia/Kolkata'})} IST
-          </p>
-        </div>
-      </div>`
-  }
-  try {
-    await sgMail.send(msg)
-    res.status(200).json({ sent: true })
-  } catch (err) {
-    res.status(500).json({ error: 'Alert failed', detail: err.message })
-  }
-}

Downloads/hackathon/civicai/pages/api/process.js

@@ -1,530 +0,0 @@
-export default async function handler(req, res) {
-  if (req.method !== 'POST') return res.status(405).end()
-  const { text, language } = req.body
-  if (!text) return res.status(400).json({ error: 'No complaint text provided' })
-
-  try {
-    // ─── STEP 1: DETECT LANGUAGE LOCALLY (NO API NEEDED) ─────────────────
-    // We detect the script from Unicode ranges and use the user-selected language.
-    // Multilingual keywords in Step 2 handle matching directly — no translation needed.
-
-    const detectScript = (t) => {
-      if (/[\u0900-\u097F]/.test(t)) return 'Hindi'       // Devanagari (Hindi/Marathi)
-      if (/[\u0C00-\u0C7F]/.test(t)) return 'Telugu'
-      if (/[\u0B80-\u0BFF]/.test(t)) return 'Tamil'
-      if (/[\u0C80-\u0CFF]/.test(t)) return 'Kannada'
-      if (/[\u0980-\u09FF]/.test(t)) return 'Bengali'
-      if (/[\u0A80-\u0AFF]/.test(t)) return 'Gujarati'
-      if (/[\u0A00-\u0A7F]/.test(t)) return 'Punjabi'
-      if (/[\u0B00-\u0B7F]/.test(t)) return 'Odia'
-      return 'English'
-    }
-
-    let detectedLanguage = language || detectScript(text) || 'Unknown'
-    // If user selected a language, trust that; otherwise use script detection
-    if (!language || language === 'English') {
-      const scriptLang = detectScript(text)
-      if (scriptLang !== 'English') detectedLanguage = scriptLang
-    }
-
-    // Use original text directly for keyword matching — multilingual keywords cover all languages
-    const combinedText = text.toLowerCase()
-
-    // ─── STEP 2: MULTILINGUAL KEYWORD MAPS ──────────────────────────────
-    // Each department has keywords in English + Hindi + Telugu + Tamil + Kannada + Marathi + Bengali
-
-    const departmentKeywords = {
-      Hospital: [
-        // English
-        'hospital', 'doctor', 'nurse', 'patient', 'ward', 'emergency room', 'icu', 'medical staff',
-        'ambulance', 'surgery', 'operation theatre', 'blood bank', 'pharmacy', 'casualty',
-        // Hindi
-        'अस्पताल', 'डॉक्टर', 'नर्स', 'मरीज', 'एम्बुलेंस', 'ऑपरेशन', 'आईसीयू', 'फार्मेसी', 'खून',
-        // Telugu
-        'ఆసుపత్రి', 'డాక్టర్', 'నర్సు', 'రోగి', 'అంబులెన్స్', 'శస్త్రచికిత్స',
-        // Tamil
-        'மருத்துவமனை', 'மருத்துவர்', 'செவிலியர்', 'நோயாளி', 'அம்புலன்ஸ்',
-        // Kannada
-        'ಆಸ್ಪತ್ರೆ', 'ವೈದ್ಯ', 'ನರ್ಸ್', 'ರೋಗಿ', 'ಆಂಬುಲೆನ್ಸ್',
-        // Marathi
-        'रुग्णालय', 'डॉक्टर', 'परिचारिका', 'रुग्ण', 'रुग्णवाहिका',
-        // Bengali
-        'হাসপাতাল', 'ডাক্তার', 'নার্স', 'রোগী', 'অ্যাম্বুলেন্স'
-      ],
-      Health: [
-        // English
-        'health', 'disease', 'medical', 'clinic', 'vaccination', 'public health', 'epidemic',
-        'infection', 'fever', 'dengue', 'malaria', 'cholera', 'food poisoning', 'contamination',
-        'hygiene', 'mental health', 'medicine', 'drug', 'pandemic', 'heart', 'cardiac', 'attack', 'chest pain', 'stroke',
-        // Hindi
-        'स्वास्थ्य', 'बीमारी', 'बुखार', 'डेंगू', 'मलेरिया', 'टीकाकरण', 'टीका', 'संक्रमण', 'चिकित्सा',
-        'दवाई', 'दवा', 'महामारी', 'खांसी', 'जुकाम', 'उल्टी', 'दस्त', 'विषाक्तता',
-        // Telugu
-        'ఆరోగ్యం', 'వ్యాధి', 'జ్వరం', 'డెంగ్యూ', 'మలేరియా', 'టీకా', 'అంటువ్యాధి', 'మందులు',
-        // Tamil
-        'சுகாதாரம்', 'நோய்', 'காய்ச்சல்', 'டெங்கு', 'மலேரியா', 'தடுப்பூசி', 'தொற்று', 'மருந்து',
-        // Kannada
-        'ಆರೋಗ್ಯ', 'ರೋಗ', 'ಜ್ವರ', 'ಡೆಂಗ್ಯೂ', 'ಮಲೇರಿಯಾ', 'ಲಸಿಕೆ', 'ಸೋಂಕು',
-        // Marathi
-        'आरोग्य', 'आजार', 'ताप', 'डेंग्यू', 'मलेरिया', 'लसीकरण', 'संसर्ग',
-        // Bengali
-        'স্বাস্থ্য', 'রোগ', 'জ্বর', 'ডেঙ্গু', 'ম্যালেরিয়া', 'টিকা', 'সংক্রমণ'
-      ],
-      Police: [
-        // English
-        'police', 'theft', 'robbery', 'assault', 'crime', 'harassment', 'violence', 'murder',
-        'kidnapping', 'burglary', 'stalking', 'domestic violence', 'eve teasing', 'chain snatching',
-        'fraud', 'scam', 'cybercrime', 'extortion', 'threat', 'drunk driving', 'accident',
-        'FIR', 'stolen', 'missing person', 'drug trafficking', 'gambling', 'fighting',
-        // Hindi
-        'पुलिस', 'चोरी', 'लूट', 'डकैती', 'हमला', 'अपराध', 'उत्पीड़न', 'हत्या', 'हिंसा',
-        'अपहरण', 'धोखाधड़ी', 'छेड़छाड़', 'मारपीट', 'धमकी', 'चेन स्नैचिंग', 'नशा', 'शराब',
-        'गायब', 'लापता', 'गुंडागर्दी', 'एफआईआर',
-        // Telugu
-        'పోలీసు', 'దొంగతనం', 'దోపిడీ', 'దాడి', 'నేరం', 'వేధింపు', 'హత్య', 'హింస',
-        'అపహరణ', 'మోసం', 'బెదిరింపు', 'తాగి డ్రైవింగ్',
-        // Tamil
-        'காவல்', 'திருட்டு', 'கொள்ளை', 'தாக்குதல்', 'குற்றம்', 'தொல்லை', 'கொலை',
-        'கடத்தல்', 'மோசடி', 'மிரட்டல்', 'போலீஸ்',
-        // Kannada
-        'ಪೊಲೀಸ್', 'ಕಳ್ಳತನ', 'ದರೋಡೆ', 'ಹಲ್ಲೆ', 'ಅಪರಾಧ', 'ಕಿರುಕುಳ', 'ಕೊಲೆ',
-        'ಅಪಹರಣ', 'ವಂಚನೆ', 'ಬೆದರಿಕೆ',
-        // Marathi
-        'पोलीस', 'चोरी', 'दरोडा', 'हल्ला', 'गुन्हा', 'छळ', 'खून', 'अपहरण', 'फसवणूक',
-        // Bengali
-        'পুলিশ', 'চুরি', 'ডাকাতি', 'হামলা', 'অপরাধ', 'হয়রানি', 'খুন', 'অপহরণ', 'প্রতারণা'
-      ],
-      Sanitation: [
-        // English
-        'garbage', 'trash', 'dustbin', 'sewage', 'drainage', 'smell', 'litter', 'sanitation',
-        'manhole', 'gutter', 'waste', 'dump', 'rubbish', 'compost', 'recycle', 'toilet',
-        'public toilet', 'open defecation', 'cleaning', 'sweeping', 'stinking', 'dirty',
-        'clogged drain', 'overflowing', 'mosquito breeding', 'filth', 'unhygienic',
-        // Hindi
-        'कचरा', 'कूड़ा', 'सफाई', 'नाली', 'गंदगी', 'बदबू', 'सीवर', 'मैनहोल', 'गटर',
-        'शौचालय', 'खुले में शौच', 'सड़ांध', 'गंदा', 'नालियाँ', 'डस्टबिन', 'मच्छर',
-        // Telugu
-        'చెత్త', 'మురుగు', 'పారిశుధ్యం', 'డ్రైనేజ్', 'వాసన', 'మురికి', 'మ్యాన్‌హోల్',
-        'శుభ్రత', 'మరుగుదొడ్డి', 'దుర్గంధం',
-        // Tamil
-        'குப்பை', 'கழிவு', 'சுகாதாரம்', 'வடிகால்', 'துர்நாற்றம்', 'கழிவுநீர்', 'கொசு',
-        'சுத்தம்', 'கழிப்பறை', 'அசுத்தம்',
-        // Kannada
-        'ಕಸ', 'ತ್ಯಾಜ್ಯ', 'ನೈರ್ಮಲ್ಯ', 'ಒಳಚರಂಡಿ', 'ದುರ್ವಾಸನೆ', 'ಗಟಾರ', 'ಶೌಚಾಲಯ',
-        // Marathi
-        'कचरा', 'सफाई', 'गटार', 'दुर्गंधी', 'मॅनहोल', 'शौचालय', 'स्वच्छता',
-        // Bengali
-        'আবর্জনা', 'জঞ্জাল', 'পরিষ্কার', 'নর্দমা', 'দুর্গন্ধ', 'ম্যানহোল', 'শৌচাগার'
-      ],
-      Education: [
-        // English
-        'school', 'college', 'teacher', 'student', 'class', 'education', 'university',
-        'exam', 'syllabus', 'principal', 'hostel', 'library', 'scholarship', 'tuition',
-        'midday meal', 'playground', 'campus', 'classroom', 'lab', 'professor',
-        'admission', 'dropout', 'infrastructure', 'sports facility',
-        // Hindi
-        'स्कूल', 'विद्यालय', 'कॉलेज', 'शिक्षक', 'अध्यापक', 'छात्र', 'विद्यार्थी', 'शिक्षा',
-        'परीक्षा', 'पाठ्यक्रम', 'प्रधानाचार्य', 'पुस्तकालय', 'छात्रवृत्ति', 'मिड डे मील',
-        'कक्षा', 'प्रयोगशाला', 'खेल का मैदान', 'प्रवेश',
-        // Telugu
-        'పాఠశాల', 'కళాశాల', 'ఉపాధ్యాయుడు', 'విద్యార్థి', 'విద్య', 'పరీక్ష', 'ప్రధానోపాధ్యాయుడు',
-        'గ్రంథాలయం', 'ఉపకారవేతనం', 'మధ్యాహ్న భోజన��',
-        // Tamil
-        'பள்ளி', 'கல்லூரி', 'ஆசிரியர்', 'மாணவர்', 'கல்வி', 'தேர்வு', 'தலைமையாசிரியர்',
-        'நூலகம்', 'உதவித்தொகை', 'மதிய உணவு',
-        // Kannada
-        'ಶಾಲೆ', 'ಕಾಲೇಜು', 'ಶಿಕ್ಷಕ', 'ವಿದ್ಯಾರ್ಥಿ', 'ಶಿಕ್ಷಣ', 'ಪರೀಕ್ಷೆ', 'ಗ್ರಂಥಾಲಯ',
-        // Marathi
-        'शाळा', 'महाविद्यालय', 'शिक्षक', 'विद्यार्थी', 'शिक्षण', 'परीक्षा', 'ग्रंथालय',
-        // Bengali
-        'স্কুল', 'কলেজ', 'শিক্ষক', 'ছাত্র', 'শিক্ষা', 'পরীক্ষা', 'গ্রন্থাগার'
-      ],
-      Roads: [
-        // English
-        'pothole', 'road', 'street', 'traffic', 'asphalt', 'bridge', 'roads', 'speedbreaker',
-        'speed breaker', 'zebra crossing', 'signal', 'traffic light', 'footpath', 'divider',
-        'highway', 'flyover', 'pavement', 'crack in road', 'uneven road', 'construction',
-        // Hindi
-        'गड्ढा', 'सड़क', 'रास्ता', 'ट्रैफिक', 'पुल', 'फ्लाईओवर', 'स्पीड ब्रेकर',
-        'ज़ेबरा क्रॉसिंग', 'सिग्नल', 'फुटपाथ', 'राजमार्ग', 'निर्माण',
-        // Telugu
-        'గుంత', 'రోడ్డు', 'రహదారి', 'ట్రాఫిక్', 'వంతెన', 'ఫ్లైఓవర్', 'సిగ్నల్', 'ఫుట్‌పాత్',
-        // Tamil
-        'குழி', 'சாலை', 'போக்குவரத்து', 'பாலம்', 'மேம்பாலம்', 'சிக்னல்', 'நடைபாதை',
-        // Kannada
-        'ಗುಂಡಿ', 'ರಸ್ತೆ', 'ಸಂಚಾರ', 'ಸೇತುವೆ', 'ಮೇಲ್ಸೇತುವೆ', 'ಸಿಗ್ನಲ್',
-        // Marathi
-        'खड्डा', 'रस्ता', 'वाहतूक', 'पूल', 'उड्डाणपूल', 'सिग्नल', 'पदपथ',
-        // Bengali
-        'গর্ত', 'রাস্তা', 'যানজট', 'সেতু', 'ফ্লাইওভার', 'সিগন্যাল', 'ফুটপাথ'
-      ],
-      Water: [
-        // English
-        'water', 'leak', 'tap', 'pipeline', 'drinking water', 'flooding', 'water scarcity',
-        'borewell', 'water supply', 'contaminated water', 'water tank', 'water pressure',
-        'water logging', 'rain water', 'water connection', 'water bill', 'dirty water',
-        // Hindi
-        'पानी', 'नल', 'पाइपलाइन', 'जलापूर्ति', 'बोरवेल', 'बाढ़', 'जल', 'टंकी', 'रिसाव',
-        'पेयजल', 'गंदा पानी', 'पानी की कमी', 'जलभराव', 'पानी का बिल',
-        // Telugu
-        'నీరు', 'కొళాయి', 'పైపులైన్', 'తాగునీరు', 'బోరుబావి', 'వరదలు', 'నీటి ట్యాంక్',
-        // Tamil
-        'தண்ணீர்', 'குழாய்', 'குடிநீர்', 'ஆழ்துளை', 'வெள்ளம்', 'நீர் தொட்டி', 'நீர் வழங்கல்',
-        // Kannada
-        'ನೀರು', 'ನಲ್ಲಿ', 'ಕುಡಿಯುವ ನೀರು', 'ಕೊಳವೆಬಾವಿ', 'ಪ್ರವಾಹ', 'ನೀರಿನ ಟ್ಯಾಂಕ್',
-        // Marathi
-        'पाणी', 'नळ', 'पाइपलाइन', 'पिण्याचे पाणी', 'बोअरवेल', 'पूर', 'पाण्याची टाकी',
-        // Bengali
-        'জল', 'পানি', 'কল', 'পাইপলাইন', 'পানীয় জল', 'বন্যা', 'জলের ট্যাঙ্ক'
-      ],
-      Electricity: [
-        // English
-        'power', 'electricity', 'outage', 'streetlight', 'transformer', 'voltage', 'breaker',
-        'power cut', 'short circuit', 'electric pole', 'wire', 'meter', 'electric shock',
-        'billing', 'power supply', 'generator', 'inverter', 'load shedding', 'blackout',
-        'broken streetlight', 'dark street', 'no light', 'lamps',
-        // Hindi
-        'बिजली', 'बत्ती', 'ट्रांसफार्मर', 'तार', 'स्ट्रीटलाइट', 'बिजली कटौती',
-        'शॉर्ट सर्किट', 'बिजली का खंभा', 'मीटर', 'बिजली का बिल', 'इन्वर्टर', 'अंधेरा',
-        // Telugu
-        'విద్యుత్', 'కరెంట్', 'ట్రాన్స్‌ఫార్మర్', 'వైర్', 'స్ట్రీట్ లైట్', 'పవర్ కట్',
-        'షార్ట్ సర్క్యూట్', 'మీటర్', 'చీకటి',
-        // Tamil
-        'மின்சாரம்', 'மின்கம்பி', 'மின்மாற்றி', 'தெரு விளக்கு', 'மின்தடை', 'மின்கட்டணம்',
-        'ஷார்ட் சர்க்யூட்', 'மீட்டர்', 'இருட்டு',
-        // Kannada
-        'ವಿದ್ಯುತ್', 'ಕರೆಂಟ್', 'ಟ್ರಾನ್ಸ್‌ಫಾರ್ಮರ್', 'ಬೀದಿ ದೀಪ', 'ವಿದ್ಯುತ್ ಕಡಿತ', 'ಮೀಟರ್',
-        // Marathi
-        'वीज', 'ट्रान्सफॉर्मर', 'पथदीप', 'वीज खंडित', 'शॉर्ट सर्किट', 'मीटर', 'अंधार',
-        // Bengali
-        'বিদ্যুৎ', 'ট্রান্সফর্মার', 'রাস্তার বাতি', 'লোডশেডিং', 'শর্ট সার্কিট', 'মিটার', 'অন্ধকার'
-      ],
-      Rescue: [
-        // English
-        'rescue', 'fire brigade', 'firefighter', 'airlift', 'lifeguard', 'disaster response',
-        'natural disaster', 'search and rescue', 'fire', 'earthquake', 'cyclone', 'landslide',
-        'building collapse', 'flood rescue', 'trapped', 'drowning', 'explosion', 'gas leak',
-        // Hindi
-        'बचाव', 'आग', 'दमकल', 'भूकंप', 'तूफान', 'बाढ़ बचाव', 'फंसे', 'डूबना',
-        'विस्फोट', 'गैस लीक', 'इमारत गिरी', 'भूस्खलन', 'चक्रवात',
-        // Telugu
-        'రక్షణ', 'అగ్ని', 'భూకంపం', 'తుఫాను', 'చిక్కుకుపోయారు', 'మునిగిపోవడం',
-        'పేలుడు', 'గ్యాస్ లీక్', 'భవనం కూలిపోయింది',
-        // Tamil
-        'மீட்பு', 'தீ', 'நிலநடுக்கம்', 'புயல்', 'சிக்கியவர்', 'மூழ்கிய', 'வெடிப்பு',
-        'எரிவாயு கசிவு', 'கட்டிடம் இடிந்தது',
-        // Kannada
-        'ರಕ್ಷಣೆ', 'ಬೆಂಕಿ', 'ಭೂಕಂಪ', 'ಚಂಡಮಾರುತ', 'ಸಿಲುಕಿದ', 'ಮುಳುಗಿದ', 'ಸ್ಫೋಟ',
-        // Marathi
-        'बचाव', 'आग', 'भूकंप', 'वादळ', 'अडकले', 'बुडणे', 'स्फोट', 'गॅस गळती',
-        // Bengali
-        'উদ্ধার', 'আগুন', 'ভূমিকম্প', 'ঝড়', 'আটকে পড়া', 'ডুবে যাওয়া', 'বিস্ফোরণ', 'গ্যাস লিক'
-      ],
-      Transport: [
-        // English
-        'bus', 'train', 'metro', 'auto', 'rickshaw', 'cab', 'taxi', 'public transport',
-        'bus stop', 'railway station', 'train delay', 'bus route', 'ticket', 'conductor',
-        'overcrowded', 'rash driving', 'traffic jam',
-        // Hindi
-        'बस', 'ट्रेन', 'मेट्रो', 'ऑटो', 'रिक्शा', 'टैक्सी', 'बस स्टॉप', 'रेलवे स्टेशन',
-        'ट्रेन लेट', 'भीड़भाड़', 'लापरवाह ड्राइविंग',
-        // Telugu
-        'బస్సు', 'రైలు', 'మెట్రో', 'ఆటో', 'రిక్షా', 'బస్ స్టాప్', 'రైల్వే స్టేషన్',
-        // Tamil
-        'பேருந்து', 'ரயில்', 'மெட்ரோ', 'ஆட்டோ', 'பேருந்து நிறுத்தம்', 'ரயில் நிலையம்',
-        // Kannada
-        'ಬಸ್', 'ರೈಲು', 'ಮೆಟ್ರೋ', 'ಆಟೋ', 'ಬಸ್ ನಿಲ್ದಾಣ', 'ರೈಲ್ವೇ ನಿಲ್ದಾಣ',
-        // Marathi
-        'बस', 'ट्रेन', 'मेट्रो', 'ऑटो', 'बस थांबा', 'रेल्वे स्टेशन',
-        // Bengali
-        'বাস', 'ট্রেন', 'মেট্রো', 'অটো', 'বাস স্টপ', 'রেলস্টেশন'
-      ],
-      Municipal: [
-        // English
-        'property', 'building', 'construction', 'encroachment', 'illegal construction',
-        'parking', 'noise', 'stray dogs', 'stray animals', 'tax', 'birth certificate',
-        'death certificate', 'trade license', 'zoning', 'municipal', 'corporation',
-        'hawkers', 'street vendor', 'advertisement', 'hoarding',
-        // Hindi
-        'भवन', 'निर्माण', 'अतिक्रमण', 'अवैध निर्माण', 'पार्किंग', 'शोर', 'कुत्ते',
-        'आवारा जानवर', 'कर', 'जन्म प��रमाणपत्र', 'नगर निगम', 'नगरपालिका',
-        // Telugu
-        'భవనం', 'నిర్మాణం', 'ఆక్రమణ', 'పార్కింగ్', 'శబ్దం', 'వీధి కుక్కలు', 'పన్ను',
-        // Tamil
-        'கட்டிடம்', 'கட்டுமானம்', 'ஆக்கிரமிப்பு', 'பார்க்கிங்', 'சத்தம்', 'தெரு நாய்', 'வரி',
-        // Kannada
-        'ಕಟ್ಟಡ', 'ನಿರ್ಮಾಣ', 'ಅತಿಕ್ರಮಣ', 'ಪಾರ್ಕಿಂಗ್', 'ಶಬ್ದ', 'ಬೀದಿ ನಾಯಿ', 'ತೆರಿಗೆ',
-        // Marathi
-        'इमारत', 'बांधकाम', 'अतिक्रमण', 'पार्किंग', 'आवाज', 'भटके कुत्रे', 'कर',
-        // Bengali
-        'ভবন', 'নির্মাণ', 'দখল', 'পার্কিং', 'শব্দ', 'পথকুকুর', 'কর'
-      ],
-      Environment: [
-        // English
-        'pollution', 'air quality', 'tree', 'deforestation', 'factory emission', 'smoke',
-        'dust', 'noise pollution', 'river pollution', 'lake', 'park', 'garden', 'green cover',
-        'plastic ban', 'waste burning', 'industrial waste', 'chemical',
-        // Hindi
-        'प्रदूषण', 'वायु प्रदूषण', 'पेड़', 'वनों की कटाई', 'धुआं', 'धूल', 'ध्वनि प्रदूषण',
-        'नदी प्रदूषण', 'झील', 'पार्क', 'बगीचा', 'प्लास्टिक', 'कचरा जलाना',
-        // Telugu
-        'కాలుష్యం', 'చెట్టు', 'పొగ', 'దుమ్ము', 'నది కాలుష్యం', 'పార్కు', 'ప్లాస్టిక్',
-        // Tamil
-        'மாசு', 'மரம்', 'புகை', 'தூசி', 'ஆற்று மாசு', 'பூங்கா', 'பிளாஸ்டிக்',
-        // Kannada
-        'ಮಾಲಿನ್ಯ', 'ಮರ', 'ಹೊಗೆ', 'ಧೂಳು', 'ನದಿ ಮಾಲಿನ್ಯ', 'ಉದ್ಯಾನ', 'ಪ್ಲಾಸ್ಟಿಕ್',
-        // Marathi
-        'प्रदूषण', 'झाड', 'धूर', 'धूळ', 'नदी प्रदूषण', 'उद्यान', 'प्लास्टिक',
-        // Bengali
-        'দূষণ', 'গাছ', 'ধোঁয়া', 'ধুলো', 'নদী দূষণ', 'পার্ক', 'প্লাস্টিক'
-      ]
-    }
-
-    const urgencyKeywords = {
-      Critical: [
-        // English
-        'death', 'dying', 'dead', 'life threatening', 'life', 'injury', 'injured', 'fire',
-        'gas leak', 'explosion', 'drowning', 'crime in progress', 'shooting', 'murder',
-        'collapsed', 'heart attack', 'bleeding', 'unconscious', 'electrocuted', 'trapped',
-        // Hindi
-        'मौत', 'मरना', 'जान', 'खतरा', 'चोट', 'आग', 'गैस लीक', 'विस्फोट', 'डूबना',
-        'गोली', 'हत्या', 'दिल का दौरा', 'खून बह रहा', 'बेहोश', 'फंसे',
-        // Telugu
-        'మరణం', 'ప్రాణం', 'ప్రమాదం', 'గాయం', 'అగ్ని', 'పేలుడు', 'గుండెపోటు',
-        // Tamil
-        'மரணம்', 'உயிர்', 'ஆபத்து', 'காயம்', 'தீ', 'வெடிப்பு', 'மாரடைப்பு',
-        // Kannada
-        'ಸಾವು', 'ಜೀವ', 'ಅಪಾಯ', 'ಗಾಯ', 'ಬೆಂಕಿ', 'ಸ್ಫೋಟ',
-        // Bengali
-        'মৃত্যু', 'প্রাণ', 'বিপদ', 'আঘাত', 'আগুন', 'বিস্ফোরণ'
-      ],
-      High: [
-        // English
-        'urgent', 'immediate', 'asap', 'emergency', 'danger', 'collapse', 'flood', 'blocked',
-        'severe', 'accident', 'broken', 'major', 'serious', 'critical condition', 'stranded',
-        // Hindi
-        'तत्काल', 'आपातकालीन', 'खतरनाक', 'गंभीर', 'टूटा', 'बाढ़', 'दुर्घटना', 'अवरुद्ध',
-        // Telugu
-        'అత్యవసరం', 'ప్రమాదకరం', 'తీవ్రమైన', 'విరిగింది', 'వరదలు', 'ప్రమాదం',
-        // Tamil
-        'அவசரம்', 'ஆபத்தான', 'தீவிர', 'உடைந்த', 'வெள்ளம்', 'விபத்து',
-        // Kannada
-        'ತುರ್ತು', 'ಅಪಾಯಕಾರಿ', 'ತೀವ್ರ', 'ಮುರಿದ', 'ಪ್ರವಾಹ', 'ಅಪಘಾತ',
-        // Bengali
-        'জরুরি', 'বিপজ্জনক', 'গুরুতর', 'ভাঙা', 'বন্যা', 'দুর্ঘটনা'
-      ],
-      Medium: [
-        // English
-        'days', 'soon', 'need attention', 'problem persists', 'ongoing', 'continued',
-        'recurring', 'frequent', 'regular', 'multiple complaints', 'no response',
-        'not fixed', 'pending', 'weeks', 'several',
-        // Hindi
-        'कई दिन', 'जल्दी', 'ध्यान', 'समस्या बनी हुई', 'बार-बार', 'जवाब नहीं',
-        'ठीक नहीं', 'लंबित', 'हफ्ते',
-        // Telugu
-        'రోజులు', 'త్వరగా', 'సమస్య', 'పదేపదే', 'జవాబు లేదు',
-        // Tamil
-        'நாட்கள்', 'விரைவில்', 'பிரச்சனை', 'அடிக்கடி', 'பதில் இல்லை',
-        // Bengali
-        'দিন', 'শীঘ্র', 'সমস্যা', 'বারবার', 'উত্তর নেই'
-      ],
-      Low: [
-        // English
-        'routine', 'minor', 'small', 'slow', 'inconvenience', 'suggestion', 'request',
-        'general', 'information', 'inquiry', 'feedback',
-        // Hindi
-        'छोटा', 'मामूली', 'सुझाव', 'जानकारी', 'अनुरोध', 'सामान्य',
-        // Telugu
-        'చిన్న', 'సూచన', 'సమాచారం', 'అభ్యర్థన',
-        // Tamil
-        'சிறிய', 'ஆலோசனை', 'தகவல்', 'கோரிக்கை',
-        // Bengali
-        'ছোট', 'সামান্য', 'পরামর্শ', 'তথ্য', 'অনুরোধ'
-      ]
-    }
-
-    // ─── STEP 3: KEYWORD MATCHING ON COMBINED TEXT ──────────────────────
-    const scoreCategory = (keywordsMap, fallback) => {
-      const scores = {}
-      for (const [cat, keys] of Object.entries(keywordsMap)) {
-        for (const key of keys) {
-          if (combinedText.includes(key.toLowerCase())) {
-            scores[cat] = (scores[cat] || 0) + 1
-          }
-        }
-      }
-      const top = Object.entries(scores).sort((a, b) => b[1] - a[1])[0]
-      return top ? top[0] : fallback
-    }
-
-    let department = scoreCategory(departmentKeywords, 'Other')
-    let urgency = scoreCategory(urgencyKeywords, 'Low')
-
-    // Prefer Health for clear medical emergencies
-    if (/heart attack|cardiac arrest|chest pain|stroke|severe bleeding|medical emergency|unconscious|life-threatening/i.test(combinedText)) {
-      department = 'Health'
-      urgency = 'Critical'
-    }
-
-    // Urgency overrides
-    if (/accident|collapsed|severe|दुर्घटना|गंभीर/i.test(combinedText)) {
-      urgency = 'High'
-    }
-
-    if (department === 'Police' && /hit and run|killed|shooting|murder|हत्या|गोली|খুন|கொலை|ಕೊಲೆ/i.test(combinedText)) {
-      urgency = 'Critical'
-    }
-    if (department === 'Rescue') {
-      urgency = urgency === 'Low' ? 'High' : urgency
-    }
-
-    // ─── STEP 4: EXTRACT LOCATION ──────────────────────────────────────
-    const extractLocation = () => {
-      // Try English patterns
-      const enMatch = text.match(/(?:near|at|in|beside|outside|opposite)\s+([A-Za-z0-9\s',.-]{5,80})/i)
-      if (enMatch) return enMatch[1].trim()
-
-      // Try Hindi location patterns
-      const hiMatch = text.match(/(?:के पास|में|के सामने|के बगल में|पर)\s+(.{5,60})/i)
-      if (hiMatch) return hiMatch[1].trim()
-
-      // Try Telugu location patterns
-      const teMatch = text.match(/(?:దగ్గర|లో|వద్ద)\s+(.{5,60})/i)
-      if (teMatch) return teMatch[1].trim()
-
-      // Try Tamil location patterns
-      const taMatch = text.match(/(?:அருகில்|இல்|பக்கத்தில்)\s+(.{5,60})/i)
-      if (taMatch) return taMatch[1].trim()
-
-      // Fallback: look for common location words in any language
-      const spl = text.split(/\n|\.|,/)
-      return spl.find(s => /road|street|colony|area|block|sector|park|market|nagar|puram|pally|gali|chowk|rasta|marg|गली|चौक|मार्ग|నగర్|వీధి|தெரு|சாலை|রাস্তা/i.test(s))?.trim() || null
-    }
-
-    const location = extractLocation() || null
-
-    // ─── STEP 5: GENERATE SUMMARY ──────────────────────────────────────
-    const summary = (() => {
-      const core = text.split(/[\.?\!]\s*/).filter(Boolean).slice(0, 2).join('. ')
-      if (core.length < 20) return text.slice(0, 180)
-      return core.length > 200 ? `${core.slice(0, 197)}...` : core
-    })()
-
-    // ─── STEP 6: GENERATE ACTION ITEMS ─────────────────────────────────
-    const defaultActions = [
-      'Inspect the issue on site',
-      'Assign a responsible team',
-      'Provide status update to the resident'
-    ]
-
-    const actionCandidates = []
-
-    if (department === 'Roads') {
-      actionCandidates.push('Repair or resurface the affected road stretch')
-      actionCandidates.push('Install warning signs and barricade the hazard')
-    }
-    if (department === 'Water') {
-      actionCandidates.push('Fix the water leakage and test supply pressure')
-      actionCandidates.push('Clear blockages in the pipeline and drain')
-    }
-    if (department === 'Sanitation') {
-      actionCandidates.push('Clean the garbage accumulation and service the drain')
-      actionCandidates.push('Schedule frequent waste collection for the area')
-    }
-    if (department === 'Electricity') {
-      actionCandidates.push('Inspect power infrastructure and repair fault')
-      actionCandidates.push('Restore electricity and replace defective fittings')
-    }
-    if (department === 'Health') {
-      actionCandidates.push('Arrange medical support and sanitation response')
-      actionCandidates.push('Deploy health inspection team to assess public health risk')
-    }
-    if (department === 'Hospital') {
-      actionCandidates.push('Dispatch medical team and ensure hospital bed availability')
-      actionCandidates.push('Coordinate with nearby hospitals for emergency care')
-    }
-    if (department === 'Rescue') {
-      actionCandidates.push('Mobilize rescue team and emergency services immediately')
-      actionCandidates.push('Coordinate evacuation and search-and-rescue operations')
-    }
-    if (department === 'Police') {
-      actionCandidates.push('Register the FIR and patrol the area immediately')
-      actionCandidates.push('Dispatch nearest patrol unit and collect evidence')
-    }
-    if (department === 'Education') {
-      actionCandidates.push('Notify the education officer and inspect the institution')
-      actionCandidates.push('Ensure compliance with educational standards and student safety')
-    }
-    if (department === 'Transport') {
-      actionCandidates.push('Inspect the transport service and take corrective action')
-      actionCandidates.push('Coordinate with the transport authority for route/schedule fixes')
-    }
-    if (department === 'Municipal') {
-      actionCandidates.push('Deploy municipal inspection team to verify the complaint')
-      actionCandidates.push('Issue notice if violation found and initiate corrective action')
-    }
-    if (department === 'Environment') {
-      actionCandidates.push('Conduct environmental survey and check pollution levels')
-      actionCandidates.push('Issue notice to violators and enforce environmental norms')
-    }
-
-    const action_items = [...new Set([...actionCandidates, ...defaultActions])].slice(0, 3)
-
-    // ─── STEP 7: RESOLUTION ETA ────────────────────────────────────────
-    const estimated_resolution = urgency === 'Critical' ? '12 hours'
-      : urgency === 'High' ? '24-48 hours'
-      : urgency === 'Medium' ? '3-5 days'
-      : '7-14 days'
-
-    const language_detected = detectedLanguage || language || 'Unknown'
-
-    const parsed = {
-      summary,
-      department,
-      urgency,
-      action_items,
-      location,
-      estimated_resolution,
-      language_detected
-    }
-
-    // ─── STEP 8: SAVE TO DATABASE ──────────────────────────────────────
-    const { supabase } = await import('../../lib/supabase')
-    const { data: saved, error } = await supabase
-      .from('complaints')
-      .insert({
-        raw_text: text,
-        language: language || 'Unknown',
-        summary: parsed.summary,
-        department: parsed.department,
-        urgency: parsed.urgency,
-        action_items: parsed.action_items,
-        location: parsed.location,
-        estimated_resolution: parsed.estimated_resolution,
-        language_detected: parsed.language_detected,
-        status: 'pending'
-      })
-      .select()
-      .single()
-
-    if (error) {
-      console.error('Supabase insert error:', JSON.stringify(error))
-      throw new Error(`Database error: ${error.message}`)
-    }
-
-    // ─── STEP 9: CRITICAL ALERT ────────────────────────────────────────
-    if (parsed.urgency === 'Critical') {
-      const base = process.env.NEXT_PUBLIC_BASE_URL || 'http://localhost:3000'
-      await fetch(`${base}/api/alert`, {
-        method: 'POST',
-        headers: { 'Content-Type': 'application/json' },
-        body: JSON.stringify({ complaint: saved })
-      }).catch(e => console.error('Alert failed:', e))
-    }
-
-    res.status(200).json(saved)
-  } catch (err) {
-    console.error('Processing error:', err)
-    res.status(500).json({ error: 'Processing failed', detail: err.message })
-  }
-}

Downloads/hackathon/civicai/pages/api/status.js

@@ -1,14 +0,0 @@
-import { supabase } from '../../lib/supabase'
-
-export default async function handler(req, res) {
-  if (req.method !== 'GET') return res.status(405).end()
-  const { id } = req.query
-  if (!id) return res.status(400).json({ error: 'Complaint ID required' })
-  const { data, error } = await supabase
-    .from('complaints')
-    .select('id,summary,department,urgency,status,estimated_resolution,created_at')
-    .eq('id', id)
-    .single()
-  if (error) return res.status(404).json({ error: 'Complaint not found' })
-  res.status(200).json(data)
-}

Downloads/hackathon/civicai/pages/api/transcribe.js

@@ -1,69 +0,0 @@
-import formidable from 'formidable'
-import fs from 'fs'
-import os from 'os'
-
-export const config = { api: { bodyParser: false } }
-
-export default async function handler(req, res) {
-  if (req.method !== 'POST') return res.status(405).end()
-
-  const form = formidable({ uploadDir: os.tmpdir(), keepExtensions: true })
-
-  form.parse(req, async (err, fields, files) => {
-    if (err) return res.status(500).json({ error: 'File parse failed' })
-    try {
-      const audioFile = Array.isArray(files.audio) ? files.audio[0] : files.audio
-      if (!audioFile) return res.status(400).json({ error: 'No audio file received' })
-
-      // Read file as buffer (fixes stream incompatibility with native fetch)
-      const fileBuffer = fs.readFileSync(audioFile.filepath)
-      const fileName = audioFile.originalFilename || 'audio.webm'
-      const mimeType = audioFile.mimetype || 'audio/webm'
-
-      // Use Web FormData (native to Node 18+) instead of the npm form-data package
-      const formData = new FormData()
-      const blob = new Blob([fileBuffer], { type: mimeType })
-      formData.append('file', blob, fileName)
-      formData.append('model', 'whisper-1')
-
-      const apiKey = process.env.OPENAI_API_KEY
-      if (!apiKey) {
-        fs.unlink(audioFile.filepath, () => {})
-        return res.status(500).json({
-          error: 'No OpenAI API key configured',
-          useBrowserFallback: true
-        })
-      }
-
-      const response = await fetch('https://api.openai.com/v1/audio/transcriptions', {
-        method: 'POST',
-        headers: {
-          Authorization: `Bearer ${apiKey}`
-        },
-        body: formData
-      })
-
-      const data = await response.json()
-      fs.unlink(audioFile.filepath, () => {})
-
-      if (!response.ok) {
-        console.error('OpenAI Transcription error:', response.status, data)
-        return res.status(500).json({
-          error: 'Transcription service failed',
-          detail: data.error?.message || JSON.stringify(data),
-          useBrowserFallback: true
-        })
-      }
-
-      if (!data.text) throw new Error('No transcription text returned')
-      res.status(200).json({ text: data.text })
-    } catch (err) {
-      console.error('Transcription error:', err)
-      res.status(500).json({
-        error: 'Transcription failed',
-        detail: err.message,
-        useBrowserFallback: true
-      })
-    }
-  })
-}

Downloads/hackathon/civicai/pages/dashboard.jsx

@@ -1,405 +0,0 @@
-import { useEffect, useState } from 'react'
-import { supabase } from '../lib/supabase'
-import Link from 'next/link'
-import { useRouter } from 'next/router'
-import { Chart as ChartJS, CategoryScale, LinearScale, BarElement, ArcElement, Tooltip, Legend } from 'chart.js'
-import { Bar, Doughnut } from 'react-chartjs-2'
-
-ChartJS.register(CategoryScale, LinearScale, BarElement, ArcElement, Tooltip, Legend)
-
-const URGENCY = {
-  Low:      { hex: '#10b981', badge: 'bg-emerald-100 text-emerald-700', row: 'hover:bg-emerald-50/30' },
-  Medium:   { hex: '#f59e0b', badge: 'bg-amber-100 text-amber-700',    row: 'hover:bg-amber-50/30'   },
-  High:     { hex: '#f97316', badge: 'bg-orange-100 text-orange-700',  row: 'hover:bg-orange-50/30'  },
-  Critical: { hex: '#ef4444', badge: 'bg-red-100 text-red-700',        row: 'hover:bg-red-50/30'     }
-}
-
-const DEPT_COLORS = ['#6366f1','#8b5cf6','#06b6d4','#10b981','#f59e0b','#ef4444','#ec4899','#64748b','#22c55e','#f43f5e','#0ea5e9','#a855f7','#14b8a6']
-const DEPT_ICONS  = { Health:'🏥', Hospital:'🏨', Police:'🚔', Sanitation:'🗑️', Roads:'🛣️', Water:'💧', Electricity:'⚡', Education:'🎓', Rescue:'🚒', Transport:'🚌', Municipal:'🏛️', Environment:'🌿', Other:'📋' }
-
-function StatCard({ label, value, color, sub }) {
-  return (
-    <div className="bg-white rounded-2xl border border-gray-200 p-5 shadow-sm">
-      <p className="text-xs font-medium text-gray-400 uppercase tracking-wide mb-2">{label}</p>
-      <p className={`text-3xl font-bold ${color}`}>{value}</p>
-      {sub && <p className="text-xs text-gray-400 mt-1">{sub}</p>}
-    </div>
-  )
-}
-
-export default function Dashboard() {
-  const [complaints, setComplaints] = useState([])
-  const [loading, setLoading] = useState(true)
-  const [user, setUser] = useState(null)
-  const [authLoading, setAuthLoading] = useState(true)
-  const [urgFilter, setUrgFilter] = useState('All')
-  const [deptFilter, setDeptFilter] = useState('All')
-  const [selected, setSelected] = useState(null)
-  const [search, setSearch] = useState('')
-  const router = useRouter()
-
-  useEffect(() => {
-    const checkAuth = async () => {
-      const { data: { session } } = await supabase.auth.getSession()
-      if (!session) {
-        router.push('/login')
-        return
-      }
-      setUser(session.user)
-      setAuthLoading(false)
-    }
-    checkAuth()
-
-    const { data: { subscription } } = supabase.auth.onAuthStateChange((event, session) => {
-      if (!session) {
-        router.push('/login')
-      } else {
-        setUser(session.user)
-      }
-    })
-
-    return () => subscription.unsubscribe()
-  }, [router])
-
-  useEffect(() => {
-    supabase.from('complaints').select('*').order('created_at', { ascending: false })
-      .then(({ data }) => { setComplaints(data || []); setLoading(false) })
-
-    const sub = supabase.channel('realtime-complaints')
-      .on('postgres_changes', { event: 'INSERT', schema: 'public', table: 'complaints' },
-        p => setComplaints(prev => [p.new, ...prev]))
-      .subscribe()
-    return () => supabase.removeChannel(sub)
-  }, [])
-
-  const handleLogout = async () => {
-    await supabase.auth.signOut()
-    router.push('/login')
-  }
-
-  const departments = [...new Set(complaints.map(c => c.department).filter(Boolean))]
-  const urgencies   = ['Low','Medium','High','Critical']
-
-  const filtered = complaints.filter(c => {
-    const u = urgFilter  === 'All' || c.urgency    === urgFilter
-    const d = deptFilter === 'All' || c.department === deptFilter
-    const s = !search    || c.summary?.toLowerCase().includes(search.toLowerCase()) || c.location?.toLowerCase().includes(search.toLowerCase())
-    return u && d && s
-  })
-
-  const deptCounts    = departments.map(d => complaints.filter(c => c.department === d).length)
-  const urgencyCounts = urgencies.map(u => complaints.filter(c => c.urgency === u).length)
-
-  const barData = {
-    labels: departments,
-    datasets: [{ label: 'Complaints', data: deptCounts, backgroundColor: DEPT_COLORS, borderRadius: 8, borderSkipped: false }]
-  }
-  const donutData = {
-    labels: urgencies,
-    datasets: [{ data: urgencyCounts, backgroundColor: urgencies.map(u => URGENCY[u].hex), borderWidth: 0, hoverOffset: 8 }]
-  }
-  const barOpts = {
-    responsive: true,
-    plugins: { legend: { display: false } },
-    scales: {
-      y: { beginAtZero: true, ticks: { stepSize: 1, color: '#9CA3AF' }, grid: { color: '#F3F4F6' }, border: { display: false } },
-      x: { ticks: { color: '#6B7280' }, grid: { display: false }, border: { display: false } }
-    }
-  }
-
-  return (
-    <div className="min-h-screen bg-gradient-to-br from-slate-50 via-blue-50 to-indigo-50">
-
-      {/* ── NAVBAR ───────────────────────────────────────────────────────────── */}
-      <nav className="bg-white border-b border-gray-200 sticky top-0 z-30">
-        <div className="max-w-7xl mx-auto px-6 h-14 flex items-center justify-between">
-          <div className="flex items-center gap-3">
-            <div className="w-8 h-8 bg-indigo-600 rounded-lg flex items-center justify-center">
-              <span className="text-white text-sm font-bold">C</span>
-            </div>
-            <div>
-              <span className="font-semibold text-gray-900 text-sm">CitizenCare</span>
-              <span className="text-gray-400 text-xs ml-2">Authority Dashboard</span>
-            </div>
-          </div>
-          <div className="flex items-center gap-3">
-            {complaints.some(c => c.urgency === 'Critical' && c.status === 'pending') && (
-              <span className="flex items-center gap-1.5 text-xs text-red-600 bg-red-50 border border-red-200 px-2.5 py-1 rounded-full font-medium animate-pulse">
-                <span className="w-1.5 h-1.5 bg-red-500 rounded-full"></span>
-                {complaints.filter(c => c.urgency === 'Critical' && c.status === 'pending').length} critical pending
-              </span>
-            )}
-            <span className="text-xs text-gray-500">{user?.email}</span>
-            <button
-              onClick={handleLogout}
-              className="text-xs font-medium text-gray-600 border border-gray-200 px-3 py-1.5 rounded-lg hover:bg-gray-50 transition-all"
-            >
-              Logout
-            </button>
-            <Link href="/" className="text-xs font-medium text-indigo-600 border border-indigo-200 px-3 py-1.5 rounded-lg hover:bg-indigo-50 transition-all">
-              ← Citizen portal
-            </Link>
-          </div>
-        </div>
-      </nav>
-
-      <div className="max-w-7xl mx-auto px-6 py-6">
-
-        {authLoading ? (
-          <div className="flex items-center justify-center py-32 text-gray-300 text-sm gap-3">
-            <svg className="animate-spin w-5 h-5 text-indigo-400" fill="none" viewBox="0 0 24 24">
-              <circle className="opacity-25" cx="12" cy="12" r="10" stroke="currentColor" strokeWidth="4"/>
-              <path className="opacity-75" fill="currentColor" d="M4 12a8 8 0 018-8V0C5.373 0 0 5.373 0 12h4z"/>
-            </svg>
-            Checking authentication...
-          </div>
-        ) : loading ? (
-          <div className="flex items-center justify-center py-32 text-gray-300 text-sm gap-3">
-            <svg className="animate-spin w-5 h-5 text-indigo-400" fill="none" viewBox="0 0 24 24">
-              <circle className="opacity-25" cx="12" cy="12" r="10" stroke="currentColor" strokeWidth="4"/>
-              <path className="opacity-75" fill="currentColor" d="M4 12a8 8 0 018-8V0C5.373 0 0 5.373 0 12h4z"/>
-            </svg>
-            Loading complaints...
-          </div>
-        ) : (
-          <>
-            {/* ── STAT CARDS ─────────────────────────────────────────────────── */}
-            <div className="grid grid-cols-2 sm:grid-cols-4 gap-4 mb-6">
-              <StatCard label="Total" value={complaints.length} color="text-gray-900"
-                sub={`${complaints.filter(c=>c.status==='pending').length} pending`} />
-              <StatCard label="Critical" value={complaints.filter(c=>c.urgency==='Critical').length} color="text-red-600"
-                sub="Require immediate action" />
-              <StatCard label="Pending" value={complaints.filter(c=>c.status==='pending').length} color="text-amber-600"
-                sub="Awaiting resolution" />
-              <StatCard label="Resolved" value={complaints.filter(c=>c.status==='resolved').length} color="text-emerald-600"
-                sub={complaints.length ? `${Math.round(complaints.filter(c=>c.status==='resolved').length/complaints.length*100)}% resolution rate` : '0%'} />
-            </div>
-
-            {/* ── CHARTS ─────────────────────────────────────────────────────── */}
-            <div className="grid grid-cols-1 lg:grid-cols-3 gap-4 mb-6">
-              <div className="lg:col-span-2 bg-white rounded-2xl border border-gray-200 p-5 shadow-sm">
-                <p className="text-sm font-semibold text-gray-700 mb-1">Complaints by department</p>
-                <p className="text-xs text-gray-400 mb-4">Total volume per government department</p>
-                {departments.length > 0 ? (
-                  <Bar data={barData} options={barOpts} height={120} />
-                ) : (
-                  <div className="flex items-center justify-center h-36 text-gray-200 text-sm">No data yet — submit a complaint to see charts</div>
-                )}
-              </div>
-
-              <div className="bg-white rounded-2xl border border-gray-200 p-5 shadow-sm">
-                <p className="text-sm font-semibold text-gray-700 mb-1">Urgency breakdown</p>
-                <p className="text-xs text-gray-400 mb-4">Distribution of complaint severity</p>
-                {complaints.length > 0 ? (
-                  <div className="space-y-3">
-                    <Doughnut data={donutData} options={{ plugins: { legend: { display: false } }, cutout: '72%' }} />
-                    <div className="space-y-2 mt-2">
-                      {urgencies.map((u, i) => (
-                        <div key={u} className="flex items-center justify-between text-sm">
-                          <div className="flex items-center gap-2">
-                            <span className="w-2.5 h-2.5 rounded-full" style={{ background: URGENCY[u].hex }}></span>
-                            <span className="text-gray-600 text-xs">{u}</span>
-                          </div>
-                          <div className="flex items-center gap-2">
-                            <div className="w-16 bg-gray-100 rounded-full h-1.5">
-                              <div className="h-1.5 rounded-full transition-all" style={{
-                                width: complaints.length ? `${urgencyCounts[i]/complaints.length*100}%` : '0%',
-                                background: URGENCY[u].hex
-                              }}/>
-                            </div>
-                            <span className="text-xs font-medium text-gray-700 w-4 text-right">{urgencyCounts[i]}</span>
-                          </div>
-                        </div>
-                      ))}
-                    </div>
-                  </div>
-                ) : (
-                  <div className="flex items-center justify-center h-36 text-gray-200 text-sm">No data yet</div>
-                )}
-              </div>
-            </div>
-
-            {/* ── TABLE ──────────────────────────────────────────────────────── */}
-            <div className="bg-white rounded-2xl border border-gray-200 shadow-sm overflow-hidden">
-              {/* Table toolbar */}
-              <div className="p-4 border-b border-gray-100 flex flex-wrap items-center gap-3">
-                <input value={search} onChange={e => setSearch(e.target.value)}
-                  placeholder="Search complaints..."
-                  className="border border-gray-200 rounded-lg px-3 py-1.5 text-sm focus:outline-none focus:ring-2 focus:ring-indigo-200 w-48 bg-gray-50 focus:bg-white transition-all"/>
-
-                <div className="flex gap-1.5 flex-wrap">
-                  {['All',...urgencies].map(f => (
-                    <button key={f} onClick={() => setUrgFilter(f)}
-                      className={`px-3 py-1 rounded-full text-xs font-medium transition-all ${urgFilter === f ? 'bg-indigo-600 text-white' : 'bg-gray-100 text-gray-600 hover:bg-gray-200'}`}>
-                      {f}
-                    </button>
-                  ))}
-                </div>
-
-                <select value={deptFilter} onChange={e => setDeptFilter(e.target.value)}
-                  className="text-xs border border-gray-200 rounded-lg px-2 py-1.5 text-gray-600 bg-gray-50 focus:outline-none focus:ring-2 focus:ring-indigo-200">
-                  <option value="All">All departments</option>
-                  {departments.map(d => <option key={d}>{d}</option>)}
-                </select>
-
-                <span className="ml-auto text-xs text-gray-400 font-medium">{filtered.length} of {complaints.length}</span>
-              </div>
-
-              <div className="overflow-x-auto">
-                <table className="w-full text-sm">
-                  <thead>
-                    <tr className="text-left text-xs font-semibold text-gray-400 bg-gray-50/80 border-b border-gray-100">
-                      <th className="px-5 py-3">ID</th>
-                      <th className="px-5 py-3">Summary</th>
-                      <th className="px-5 py-3">Dept.</th>
-                      <th className="px-5 py-3">Urgency</th>
-                      <th className="px-5 py-3">ETA</th>
-                      <th className="px-5 py-3">Status</th>
-                      <th className="px-5 py-3">Action</th>
-                    </tr>
-                  </thead>
-                  <tbody>
-                    {filtered.length === 0 ? (
-                      <tr><td colSpan={7} className="text-center py-16 text-gray-200 text-sm">No complaints found</td></tr>
-                    ) : filtered.map(c => (
-                      <tr key={c.id}
-                        className={`border-b border-gray-50 cursor-pointer transition-colors ${URGENCY[c.urgency]?.row || 'hover:bg-gray-50'}`}
-                        onClick={() => setSelected(c)}>
-                        <td className="px-5 py-3.5 font-mono text-xs text-gray-400">{c.id?.slice(0,8)}</td>
-                        <td className="px-5 py-3.5 max-w-xs">
-                          <p className="text-gray-700 truncate text-sm">{c.summary}</p>
-                          {c.location && <p className="text-xs text-gray-400 mt-0.5 truncate">{c.location}</p>}
-                        </td>
-                        <td className="px-5 py-3.5 whitespace-nowrap text-gray-600 text-sm">
-                          {DEPT_ICONS[c.department]||'📋'} {c.department}
-                        </td>
-                        <td className="px-5 py-3.5 whitespace-nowrap">
-                          <span className={`text-xs font-semibold px-2.5 py-1 rounded-full ${URGENCY[c.urgency]?.badge || 'bg-gray-100 text-gray-600'}`}>
-                            {c.urgency}
-                          </span>
-                        </td>
-                        <td className="px-5 py-3.5 text-gray-500 text-xs whitespace-nowrap">{c.estimated_resolution}</td>
-                        <td className="px-5 py-3.5">
-                          <span className={`text-xs font-medium flex items-center gap-1.5 ${c.status === 'resolved' ? 'text-emerald-600' : 'text-amber-600'}`}>
-                            <span className={`w-1.5 h-1.5 rounded-full ${c.status === 'resolved' ? 'bg-emerald-500' : 'bg-amber-400'}`}></span>
-                            {c.status === 'resolved' ? 'Resolved' : 'Pending'}
-                          </span>
-                        </td>
-                        <td className="px-5 py-3.5 whitespace-nowrap" onClick={e => e.stopPropagation()}>
-                          {c.status !== 'resolved' ? (
-                            <button onClick={() => updateStatus(c.id, 'resolved')}
-                              className="text-xs text-emerald-600 border border-emerald-200 px-2.5 py-1.5 rounded-lg hover:bg-emerald-50 transition-all font-medium">
-                              Resolve
-                            </button>
-                          ) : (
-                            <button onClick={() => updateStatus(c.id, 'pending')}
-                              className="text-xs text-gray-400 border border-gray-200 px-2.5 py-1.5 rounded-lg hover:bg-gray-50 transition-all">
-                              Reopen
-                            </button>
-                          )}
-                        </td>
-                      </tr>
-                    ))}
-                  </tbody>
-                </table>
-              </div>
-            </div>
-          </>
-        )}
-      </div>
-
-      {/* ── DETAIL DRAWER ────────────────────────────────────────────────────── */}
-      {selected && (
-        <div className="fixed inset-0 z-40 flex justify-end animate-fade-in"
-          style={{ background: 'rgba(0,0,0,0.25)' }}
-          onClick={() => setSelected(null)}>
-          <div className="w-full max-w-md bg-white h-full overflow-y-auto shadow-2xl animate-slide-up"
-            onClick={e => e.stopPropagation()}>
-            <div className="p-6 space-y-5">
-              {/* Drawer header */}
-              <div className="flex items-start justify-between">
-                <div>
-                  <p className="font-mono text-xs text-gray-400 mb-2 break-all">{selected.id}</p>
-                  <span className={`text-xs font-semibold px-2.5 py-1 rounded-full ${URGENCY[selected.urgency]?.badge}`}>
-                    {selected.urgency} priority
-                  </span>
-                </div>
-                <button onClick={() => setSelected(null)}
-                  className="w-8 h-8 flex items-center justify-center rounded-full hover:bg-gray-100 text-gray-400 hover:text-gray-600 transition-all text-xl leading-none">
-                  ×
-                </button>
-              </div>
-
-              {/* Dept + date */}
-              <div className="flex items-center justify-between text-sm">
-                <span className="font-medium text-gray-700">
-                  {DEPT_ICONS[selected.department]||'📋'} {selected.department}
-                </span>
-                <span className="text-xs text-gray-400">{new Date(selected.created_at).toLocaleString('en-IN')}</span>
-              </div>
-
-              {/* Summary */}
-              <div className={`rounded-xl p-4 ${URGENCY[selected.urgency]?.badge?.includes('red') ? 'bg-red-50' : URGENCY[selected.urgency]?.badge?.includes('orange') ? 'bg-orange-50' : URGENCY[selected.urgency]?.badge?.includes('amber') ? 'bg-amber-50' : 'bg-emerald-50'}`}>
-                <p className="text-xs font-semibold text-gray-500 uppercase tracking-wide mb-2">AI Summary</p>
-                <p className="text-sm text-gray-700 leading-relaxed">{selected.summary}</p>
-              </div>
-
-              {/* Meta */}
-              <div className="grid grid-cols-2 gap-3">
-                {[
-                  { label: 'ETA', value: selected.estimated_resolution },
-                  { label: 'Language', value: selected.language_detected },
-                  { label: 'Location', value: selected.location || 'Not specified' },
-                  { label: 'Status', value: selected.status === 'resolved' ? 'Resolved ✓' : 'Pending...' }
-                ].map(item => (
-                  <div key={item.label} className="bg-gray-50 rounded-xl p-3">
-                    <p className="text-xs text-gray-400 mb-1">{item.label}</p>
-                    <p className="text-sm font-medium text-gray-800">{item.value}</p>
-                  </div>
-                ))}
-              </div>
-
-              {/* Action items */}
-              <div>
-                <p className="text-xs font-semibold text-gray-500 uppercase tracking-wide mb-3">Action items</p>
-                <div className="space-y-2">
-                  {selected.action_items?.map((a, i) => (
-                    <div key={i} className="flex items-start gap-3 p-3 bg-indigo-50 border border-indigo-100 rounded-xl">
-                      <span className="w-5 h-5 bg-indigo-600 text-white text-xs rounded-full flex items-center justify-center flex-shrink-0 mt-0.5 font-semibold">{i+1}</span>
-                      <span className="text-sm text-indigo-900">{a}</span>
-                    </div>
-                  ))}
-                </div>
-              </div>
-
-              {/* Raw complaint */}
-              {selected.raw_text && (
-                <details className="bg-gray-50 rounded-xl overflow-hidden">
-                  <summary className="px-4 py-3 text-xs text-gray-500 cursor-pointer font-medium hover:bg-gray-100 transition-all">
-                    View original complaint text
-                  </summary>
-                  <p className="px-4 pb-4 text-xs text-gray-600 leading-relaxed">{selected.raw_text}</p>
-                </details>
-              )}
-
-              {/* Status buttons */}
-              <div className="pt-2 border-t border-gray-100">
-                <p className="text-xs text-gray-400 mb-3 font-medium">Update status</p>
-                <div className="flex gap-3">
-                  <button onClick={() => updateStatus(selected.id, 'resolved')}
-                    className="flex-1 py-2.5 text-sm font-semibold text-emerald-600 border border-emerald-200 rounded-xl hover:bg-emerald-50 transition-all">
-                    Mark resolved
-                  </button>
-                  <button onClick={() => updateStatus(selected.id, 'pending')}
-                    className="flex-1 py-2.5 text-sm font-medium text-amber-600 border border-amber-200 rounded-xl hover:bg-amber-50 transition-all">
-                    Mark pending
-                  </button>
-                </div>
-              </div>
-            </div>
-          </div>
-        </div>
-      )}
-    </div>
-  )
-}

Downloads/hackathon/civicai/pages/index.jsx

@@ -1,568 +0,0 @@
-import { useState, useRef } from 'react'
-import Link from 'next/link'
-
-const LANGUAGES = ['English','Hindi','Telugu','Tamil','Kannada','Marathi','Bengali','Gujarati','Punjabi','Odia']
-
-const DEPT_ICONS = {
-  Health: '🏥', Hospital: '🏨', Police: '🚔', Sanitation: '🗑️', Roads: '🛣️',
-  Water: '💧', Electricity: '⚡', Education: '🎓', Rescue: '🚒',
-  Transport: '🚌', Municipal: '🏛️', Environment: '🌿', Other: '📋'
-}
-
-const URGENCY_CONFIG = {
-  Low:      { bar: 'bg-emerald-500', bg: 'bg-emerald-50',  border: 'border-emerald-200', text: 'text-emerald-700', badge: 'bg-emerald-100 text-emerald-700', dot: 'bg-emerald-400', label: 'Low Priority'      },
-  Medium:   { bar: 'bg-amber-500',   bg: 'bg-amber-50',    border: 'border-amber-200',   text: 'text-amber-700',   badge: 'bg-amber-100 text-amber-700',   dot: 'bg-amber-400',   label: 'Medium Priority'   },
-  High:     { bar: 'bg-orange-500',  bg: 'bg-orange-50',   border: 'border-orange-200',  text: 'text-orange-700',  badge: 'bg-orange-100 text-orange-700',  dot: 'bg-orange-400',  label: 'High Priority'     },
-  Critical: { bar: 'bg-red-500',     bg: 'bg-red-50',      border: 'border-red-200',     text: 'text-red-700',     badge: 'bg-red-100 text-red-700',      dot: 'bg-red-500',     label: 'Critical — Alert sent' }
-}
-
-function StepBadge({ n, active, done }) {
-  return (
-    <div className={`w-8 h-8 rounded-full flex items-center justify-center text-sm font-semibold transition-all
-      ${done ? 'bg-indigo-600 text-white' : active ? 'bg-indigo-600 text-white ring-4 ring-indigo-100' : 'bg-gray-100 text-gray-400'}`}>
-      {done ? '✓' : n}
-    </div>
-  )
-}
-
-function Spinner() {
-  return (
-    <svg className="animate-spin w-4 h-4" fill="none" viewBox="0 0 24 24">
-      <circle className="opacity-25" cx="12" cy="12" r="10" stroke="currentColor" strokeWidth="4"/>
-      <path className="opacity-75" fill="currentColor" d="M4 12a8 8 0 018-8V0C5.373 0 0 5.373 0 12h4z"/>
-    </svg>
-  )
-}
-
-export default function CitizenPortal() {
-  const [activeTab, setActiveTab] = useState('submit')
-  const [text, setText] = useState('')
-  const [lang, setLang] = useState('English')
-  const [loading, setLoading] = useState(false)
-  const [result, setResult] = useState(null)
-  const [error, setError] = useState(null)
-  const [recording, setRecording] = useState(false)
-  const [transcribing, setTranscribing] = useState(false)
-  const [copied, setCopied] = useState(false)
-  const [trackId, setTrackId] = useState('')
-  const [trackResult, setTrackResult] = useState(null)
-  const [trackLoading, setTrackLoading] = useState(false)
-  const mediaRef = useRef(null)
-  const chunksRef = useRef([])
-  const resultRef = useRef(null)
-  const speechRef = useRef(null)
-
-  // ── LANGUAGE CODE MAP for Web Speech API ──
-  const LANG_CODES = {
-    English: 'en-IN', Hindi: 'hi-IN', Telugu: 'te-IN', Tamil: 'ta-IN',
-    Kannada: 'kn-IN', Marathi: 'mr-IN', Bengali: 'bn-IN',
-    Gujarati: 'gu-IN', Punjabi: 'pa-IN', Odia: 'or-IN'
-  }
-
-  async function startRecording() {
-    setError(null)
-
-    // ── TRY 1: Browser Web Speech API (works offline, no credits needed) ──
-    const SpeechRecognition = window.SpeechRecognition || window.webkitSpeechRecognition
-    if (SpeechRecognition) {
-      try {
-        const recognition = new SpeechRecognition()
-        recognition.lang = LANG_CODES[lang] || 'en-IN'
-        recognition.interimResults = false
-        recognition.continuous = true
-        recognition.maxAlternatives = 1
-
-        let finalTranscript = ''
-
-        recognition.onresult = (event) => {
-          for (let i = event.resultIndex; i < event.results.length; i++) {
-            if (event.results[i].isFinal) {
-              finalTranscript += event.results[i][0].transcript + ' '
-            }
-          }
-        }
-
-        recognition.onerror = (event) => {
-          console.error('Speech recognition error:', event.error)
-          if (event.error === 'not-allowed') {
-            setError('Microphone access denied. Please allow microphone and try again.')
-          }
-          setRecording(false)
-        }
-
-        recognition.onend = () => {
-          if (finalTranscript.trim()) {
-            setText(prev => prev ? prev + ' ' + finalTranscript.trim() : finalTranscript.trim())
-          }
-          setRecording(false)
-        }
-
-        speechRef.current = recognition
-        recognition.start()
-        setRecording(true)
-        return
-      } catch (speechErr) {
-        console.error('Web Speech API failed, trying MediaRecorder fallback:', speechErr)
-      }
-    }
-
-    // ── TRY 2: MediaRecorder + OpenAI Whisper API fallback ──
-    try {
-      const stream = await navigator.mediaDevices.getUserMedia({ audio: true })
-      mediaRef.current = new MediaRecorder(stream)
-      chunksRef.current = []
-      mediaRef.current.ondataavailable = e => chunksRef.current.push(e.data)
-      mediaRef.current.onstop = async () => {
-        setTranscribing(true)
-        try {
-          const blob = new Blob(chunksRef.current, { type: 'audio/webm' })
-          const fd = new FormData()
-          fd.append('audio', blob, 'complaint.webm')
-          const r = await fetch('/api/transcribe', { method: 'POST', body: fd })
-          const data = await r.json()
-          if (data.error) throw new Error(data.error)
-          setText(data.text)
-        } catch {
-          setError('Voice transcription failed. Please type your complaint instead.')
-        } finally {
-          setTranscribing(false)
-        }
-        stream.getTracks().forEach(t => t.stop())
-      }
-      mediaRef.current.start()
-      setRecording(true)
-    } catch {
-      setError('Microphone access denied. Please allow microphone and try again.')
-    }
-  }
-
-  function stopRecording() {
-    // Stop Web Speech API if active
-    if (speechRef.current) {
-      speechRef.current.stop()
-      speechRef.current = null
-    }
-    // Stop MediaRecorder if active
-    mediaRef.current?.stop()
-    setRecording(false)
-  }
-
-  async function submit() {
-    if (!text.trim()) return
-    setLoading(true)
-    setResult(null)
-    setError(null)
-    try {
-      const r = await fetch('/api/process', {
-        method: 'POST',
-        headers: { 'Content-Type': 'application/json' },
-        body: JSON.stringify({ text, language: lang })
-      })
-      const data = await r.json()
-      if (!r.ok) throw new Error(data.detail || data.error)
-      setResult(data)
-      setText('')
-      setTimeout(() => resultRef.current?.scrollIntoView({ behavior: 'smooth', block: 'start' }), 100)
-    } catch (err) {
-      setError(err.message || 'Something went wrong. Please try again.')
-    } finally {
-      setLoading(false)
-    }
-  }
-
-  async function trackComplaint() {
-    if (!trackId.trim()) return
-    setTrackLoading(true)
-    setTrackResult(null)
-    try {
-      const r = await fetch(`/api/status?id=${trackId.trim()}`)
-      const data = await r.json()
-      if (!r.ok) throw new Error('Not found')
-      setTrackResult(data)
-    } catch {
-      setTrackResult({ error: 'No complaint found with this ID. Please check and try again.' })
-    } finally {
-      setTrackLoading(false)
-    }
-  }
-
-  function copyId() {
-    if (result?.id) {
-      navigator.clipboard.writeText(result.id)
-      setCopied(true)
-      setTimeout(() => setCopied(false), 2000)
-    }
-  }
-
-  function getProgress(eta) {
-    if (eta.includes('12 hours')) return 90
-    if (eta.includes('24-48 hours')) return 70
-    if (eta.includes('3-5 days')) return 40
-    if (eta.includes('7-14 days')) return 20
-    return 50
-  }
-
-  const uc = result ? URGENCY_CONFIG[result.urgency] || URGENCY_CONFIG.Low : null
-  const charCount = text.length
-  const maxChars = 1000
-
-  return (
-    <div className="min-h-screen" style={{ background: 'linear-gradient(135deg, #667eea 0%, #764ba2 50%, #f093fb 100%)' }}>
-
-      {/* ── NAVBAR ─────────────────────────────────────────────────────────── */}
-      <nav className="bg-white/80 backdrop-blur border-b border-gray-200/60 sticky top-0 z-30">
-        <div className="max-w-4xl mx-auto px-4 h-14 flex items-center justify-between">
-          <div className="flex items-center gap-2.5">
-            <div className="w-8 h-8 bg-indigo-600 rounded-lg flex items-center justify-center">
-              <span className="text-white text-sm font-bold">C</span>
-            </div>
-            <div>
-              <span className="font-semibold text-gray-900 text-sm">CitizenCare</span>
-              <span className="text-gray-400 text-xs ml-2 hidden sm:inline">Citizen Grievance Portal</span>
-            </div>
-          </div>
-          <div className="flex items-center gap-3">
-            <Link href="/support"
-              className="text-xs font-medium text-indigo-600 border border-indigo-200 px-3 py-1.5 rounded-lg hover:bg-indigo-50 transition-all">
-              Help & Support
-            </Link>
-            <Link href="/dashboard"
-              className="text-xs font-medium text-indigo-600 border border-indigo-200 px-3 py-1.5 rounded-lg hover:bg-indigo-50 transition-all">
-              Authority Dashboard →
-            </Link>
-          </div>
-        </div>
-      </nav>
-
-      <div className="max-w-4xl mx-auto px-4 py-8">
-
-        {/* ── HERO ───────────────────────────────────────────────────────────── */}
-        <div className="text-center mb-8">
-          <div className="inline-flex items-center gap-2 bg-indigo-50 border border-indigo-200 text-indigo-700 text-xs font-medium px-3 py-1.5 rounded-full mb-4">
-            <span>Processed by local keyword parser</span>
-            <span className="w-1 h-1 bg-indigo-400 rounded-full"></span>
-            <span>Results in under 3 seconds</span>
-          </div>
-          <h1 className="text-3xl sm:text-4xl font-bold text-gray-900 mb-3 leading-tight">
-            Your complaint, <span className="text-indigo-600">heard instantly</span>
-          </h1>
-          <p className="text-gray-500 text-base max-w-xl mx-auto leading-relaxed">
-            Submit in any language — text or voice. Our AI converts it into a structured report and routes it to the right authority automatically.
-          </p>
-        </div>
-
-        {/* ── STAT PILLS ─────────────────────────────────────────────────────── */}
-        <div className="flex flex-wrap justify-center gap-3 mb-8">
-          {[
-            { label: '13 departments', icon: '🏛️' },
-            { label: '10+ languages', icon: '🌐' },
-            { label: 'Voice + Text', icon: '🎙️' },
-            { label: 'Instant alerts', icon: '🔔' }
-          ].map(s => (
-            <div key={s.label} className="flex items-center gap-1.5 bg-white border border-gray-200 px-3 py-1.5 rounded-full text-sm text-gray-600 shadow-sm">
-              <span className="text-base" style={{fontSize:'14px'}}>{s.icon}</span>
-              <span>{s.label}</span>
-            </div>
-          ))}
-        </div>
-
-        {/* ── TABS ───────────────────────────────────────────────────────────── */}
-        <div className="flex gap-1 bg-white border border-gray-200 p-1 rounded-xl mb-6 w-fit mx-auto shadow-sm">
-          {[
-            { id: 'submit', label: 'Submit complaint' },
-            { id: 'track',  label: 'Track complaint'  }
-          ].map(tab => (
-            <button key={tab.id} onClick={() => { setActiveTab(tab.id); setError(null) }}
-              className={`px-5 py-2 rounded-lg text-sm font-medium transition-all ${
-                activeTab === tab.id
-                  ? 'bg-indigo-600 text-white shadow-sm'
-                  : 'text-gray-500 hover:text-gray-700 hover:bg-gray-50'
-              }`}>
-              {tab.label}
-            </button>
-          ))}
-        </div>
-
-        {/* ══════════════════════════════════════════════════════════════════════
-            SUBMIT TAB
-        ══════════════════════════════════════════════════════════════════════ */}
-        {activeTab === 'submit' && (
-          <div className="space-y-4 animate-fade-in">
-
-            {/* Steps indicator */}
-            <div className="flex items-center justify-center gap-0 mb-6">
-              {['Write complaint','AI processes','Report generated'].map((label, i) => (
-                <div key={i} className="flex items-center">
-                  <div className="flex flex-col items-center gap-1">
-                    <StepBadge n={i+1} active={i===0 && !result} done={result && i < 2 || (result && i === 2)} />
-                    <span className="text-xs text-gray-400 hidden sm:block">{label}</span>
-                  </div>
-                  {i < 2 && <div className={`w-12 sm:w-20 h-0.5 mx-2 mb-4 transition-all ${result ? 'bg-indigo-400' : 'bg-gray-200'}`}/>}
-                </div>
-              ))}
-            </div>
-
-            {/* Main form card */}
-            <div className="bg-white rounded-2xl border border-gray-200 shadow-sm overflow-hidden">
-              {/* Card header */}
-              <div className="px-6 pt-5 pb-4 border-b border-gray-100">
-                <h2 className="font-semibold text-gray-800 text-base">Describe your complaint</h2>
-                <p className="text-xs text-gray-400 mt-0.5">Be as detailed as possible — include location, time, and what happened</p>
-              </div>
-
-              <div className="p-6 space-y-4">
-                {/* Language + Voice row */}
-                <div className="flex gap-3 flex-wrap">
-                  <div className="flex items-center gap-2">
-                    <label className="text-xs font-medium text-gray-500">Language</label>
-                    <select value={lang} onChange={e => setLang(e.target.value)}
-                      className="border border-gray-200 rounded-lg px-3 py-2 text-sm text-gray-700 bg-gray-50 focus:outline-none focus:ring-2 focus:ring-indigo-200 focus:bg-white transition-all">
-                      {LANGUAGES.map(l => <option key={l}>{l}</option>)}
-                    </select>
-                  </div>
-
-                  <button
-                    onClick={recording ? stopRecording : startRecording}
-                    disabled={transcribing}
-                    className={`flex items-center gap-2 px-4 py-2 rounded-lg text-sm font-medium border transition-all ${
-                      recording   ? 'bg-red-50 border-red-300 text-red-600 animate-pulse' :
-                      transcribing ? 'bg-gray-50 border-gray-200 text-gray-400 cursor-wait' :
-                                    'bg-gray-50 border-gray-200 text-gray-600 hover:bg-indigo-50 hover:border-indigo-200 hover:text-indigo-600'
-                    }`}>
-                    {recording ? (
-                      <><span className="w-2 h-2 bg-red-500 rounded-full pulse-dot"></span> Stop recording</>
-                    ) : transcribing ? (
-                      <><Spinner /> Transcribing...</>
-                    ) : (
-                      <><span className="text-base" style={{fontSize:'14px'}}>🎙️</span> Voice input</>
-                    )}
-                  </button>
-                </div>
-
-                {/* Textarea */}
-                <div className="relative">
-                  <textarea
-                    value={text}
-                    onChange={e => setText(e.target.value.slice(0, maxChars))}
-                    placeholder={`Write your complaint here in any language...\n\nExample: "There is a large pothole near Ramaiah School on MG Road. Two bikes fell last week. Nobody has fixed it in 3 weeks despite multiple calls."`}
-                    className="w-full border border-gray-200 rounded-xl p-4 text-sm text-gray-800 resize-none focus:outline-none focus:ring-2 focus:ring-indigo-300 focus:border-indigo-300 placeholder-gray-300 transition-all bg-gray-50 focus:bg-white"
-                    rows={6}
-                  />
-                  <span className={`absolute bottom-3 right-3 text-xs ${charCount > maxChars * 0.9 ? 'text-orange-400' : 'text-gray-300'}`}>
-                    {charCount}/{maxChars}
-                  </span>
-                </div>
-
-                {/* Error */}
-                {error && (
-                  <div className="flex items-start gap-2 p-3 bg-red-50 border border-red-200 rounded-xl text-sm text-red-600 animate-slide-up">
-                    <span className="text-base mt-0.5" style={{fontSize:'14px'}}>⚠️</span>
-                    {error}
-                  </div>
-                )}
-
-                {/* Submit button */}
-                <button
-                  onClick={submit}
-                  disabled={loading || !text.trim() || transcribing}
-                  className="w-full bg-indigo-600 text-white rounded-xl py-3.5 text-sm font-semibold hover:bg-indigo-700 active:scale-[.99] disabled:opacity-40 disabled:cursor-not-allowed transition-all flex items-center justify-center gap-2 shadow-sm">
-                  {loading ? (
-                    <><Spinner /> Processing your complaint...</>
-                  ) : (
-                    <><span className="text-base" style={{fontSize:'14px'}}>📤</span> Submit complaint</>
-                  )}
-                </button>
-
-                <p className="text-center text-xs text-gray-400">
-                  Your complaint is processed using local keyword detection and routed to the best department within seconds.
-                </p>
-              </div>
-            </div>
-
-            {/* ── RESULT CARD ─────────────────────────────────────────────────── */}
-            {result && (
-              <div ref={resultRef} className={`bg-white rounded-2xl border-2 ${uc.border} shadow-sm overflow-hidden animate-slide-up`}>
-
-                {/* Urgency banner */}
-                <div className={`${uc.bar} px-6 py-3 flex items-center justify-between`}>
-                  <div className="flex items-center gap-2">
-                    <span className="text-white font-semibold text-sm">{uc.label}</span>
-                    {result.urgency === 'Critical' && (
-                      <span className="bg-white/20 text-white text-xs px-2 py-0.5 rounded-full">Alert sent to authority</span>
-                    )}
-                  </div>
-                  <span className="text-white/80 text-xs">{result.department}</span>
-                </div>
-
-                <div className="p-6 space-y-5">
-                  {/* ID row */}
-                  <div className="flex items-center justify-between p-3 bg-gray-50 rounded-xl">
-                    <div>
-                      <p className="text-xs text-gray-400 mb-0.5">Your complaint ID — save this to track your complaint</p>
-                      <p className="font-mono text-sm text-gray-700 font-medium">{result.id}</p>
-                    </div>
-                    <button onClick={copyId}
-                      className="text-xs text-indigo-600 border border-indigo-200 px-3 py-1.5 rounded-lg hover:bg-indigo-50 transition-all flex items-center gap-1">
-                      {copied ? '✓ Copied' : 'Copy ID'}
-                    </button>
-                  </div>
-
-                  {/* Summary */}
-                  <div className={`${uc.bg} rounded-xl p-4`}>
-                    <p className="text-xs font-semibold text-gray-500 uppercase tracking-wide mb-2">AI Summary</p>
-                    <p className="text-sm text-gray-700 leading-relaxed">{result.summary}</p>
-                  </div>
-
-                  {/* Meta grid */}
-                  <div className="grid grid-cols-2 sm:grid-cols-4 gap-3">
-                    {[
-                      { label: 'Department', value: `${DEPT_ICONS[result.department] || '📋'} ${result.department}` },
-                      { label: 'Resolution ETA', value: result.estimated_resolution, progress: getProgress(result.estimated_resolution) },
-                      { label: 'Language', value: result.language_detected },
-                      { label: 'Location', value: result.location || 'Not specified' }
-                    ].map(item => (
-                      <div key={item.label} className="bg-gray-50 rounded-xl p-3">
-                        <p className="text-gray-400 text-xs mb-1">{item.label}</p>
-                        <p className="text-gray-800 font-medium text-sm leading-tight">{item.value}</p>
-                        {item.progress && (
-                          <div className="mt-2 w-full bg-gray-200 rounded-full h-1.5">
-                            <div
-                              className="bg-indigo-600 h-1.5 rounded-full transition-all duration-500"
-                              style={{ width: `${item.progress}%` }}
-                            ></div>
-                          </div>
-                        )}
-                      </div>
-                    ))}
-                  </div>
-
-                  {/* Action items */}
-                  <div>
-                    <p className="text-xs font-semibold text-gray-500 uppercase tracking-wide mb-3">Action items for authority</p>
-                    <div className="space-y-2">
-                      {result.action_items?.map((a, i) => (
-                        <div key={i} className="flex items-start gap-3 p-3 bg-indigo-50 border border-indigo-100 rounded-xl">
-                          <span className="w-5 h-5 bg-indigo-600 text-white text-xs rounded-full flex items-center justify-center flex-shrink-0 mt-0.5 font-semibold">
-                            {i + 1}
-                          </span>
-                          <span className="text-sm text-indigo-900">{a}</span>
-                        </div>
-                      ))}
-                    </div>
-                  </div>
-
-                  <div className="pt-3 border-t border-gray-100 flex items-center justify-between">
-                    <p className="text-xs text-gray-400">
-                      Submitted {new Date(result.created_at).toLocaleString('en-IN')}
-                    </p>
-                    <button
-                      onClick={() => { setResult(null); setActiveTab('track'); setTrackId(result.id) }}
-                      className="text-xs text-indigo-600 hover:underline">
-                      Track this complaint →
-                    </button>
-                  </div>
-                </div>
-              </div>
-            )}
-          </div>
-        )}
-
-        {/* ══════════════════════════════════════════════════════════════════════
-            TRACK TAB
-        ══════════════════════════════════════════════════════════════════════ */}
-        {activeTab === 'track' && (
-          <div className="animate-fade-in">
-            <div className="bg-white rounded-2xl border border-gray-200 shadow-sm overflow-hidden">
-              <div className="px-6 pt-5 pb-4 border-b border-gray-100">
-                <h2 className="font-semibold text-gray-800 text-base">Track your complaint</h2>
-                <p className="text-xs text-gray-400 mt-0.5">Enter the complaint ID you received when you submitted</p>
-              </div>
-              <div className="p-6 space-y-4">
-                <div className="flex gap-3">
-                  <input
-                    value={trackId}
-                    onChange={e => setTrackId(e.target.value)}
-                    placeholder="Paste your complaint ID here..."
-                    className="flex-1 border border-gray-200 rounded-xl px-4 py-3 text-sm focus:outline-none focus:ring-2 focus:ring-indigo-200 bg-gray-50 focus:bg-white transition-all"
-                  />
-                  <button onClick={trackComplaint} disabled={!trackId.trim() || trackLoading}
-                    className="px-5 py-3 bg-indigo-600 text-white rounded-xl text-sm font-semibold hover:bg-indigo-700 disabled:opacity-40 transition-all flex items-center gap-2">
-                    {trackLoading ? <Spinner /> : 'Track'}
-                  </button>
-                </div>
-
-                {trackResult && (
-                  <div className="animate-slide-up">
-                    {trackResult.error ? (
-                      <div className="p-4 bg-red-50 border border-red-200 rounded-xl text-sm text-red-600">
-                        {trackResult.error}
-                      </div>
-                    ) : (
-                      <div className="space-y-4">
-                        {/* Status banner */}
-                        <div className={`p-4 rounded-xl border flex items-center justify-between ${
-                          trackResult.status === 'resolved'
-                            ? 'bg-emerald-50 border-emerald-200'
-                            : 'bg-amber-50 border-amber-200'
-                        }`}>
-                          <div className="flex items-center gap-3">
-                            <span className={`w-3 h-3 rounded-full ${trackResult.status === 'resolved' ? 'bg-emerald-500' : 'bg-amber-400 pulse-dot'}`}></span>
-                            <span className={`font-semibold text-sm ${trackResult.status === 'resolved' ? 'text-emerald-700' : 'text-amber-700'}`}>
-                              {trackResult.status === 'resolved' ? 'Complaint Resolved' : 'Under Review — Pending'}
-                            </span>
-                          </div>
-                          <span className="text-xs text-gray-400">{new Date(trackResult.created_at).toLocaleDateString('en-IN')}</span>
-                        </div>
-
-                        <p className="text-sm text-gray-700 leading-relaxed">{trackResult.summary}</p>
-
-                        <div className="grid grid-cols-2 gap-3">
-                          {[
-                            { label: 'Department', value: `${DEPT_ICONS[trackResult.department]||'📋'} ${trackResult.department}` },
-                            { label: 'Urgency',    value: trackResult.urgency },
-                            { label: 'ETA',        value: trackResult.estimated_resolution },
-                            { label: 'Status',     value: trackResult.status === 'resolved' ? 'Resolved ✓' : 'Pending...' }
-                          ].map(item => (
-                            <div key={item.label} className="bg-gray-50 rounded-xl p-3">
-                              <p className="text-xs text-gray-400 mb-1">{item.label}</p>
-                              <p className="text-sm font-medium text-gray-800">{item.value}</p>
-                            </div>
-                          ))}
-                        </div>
-                      </div>
-                    )}
-                  </div>
-                )}
-              </div>
-            </div>
-          </div>
-        )}
-
-        {/* ── HOW IT WORKS ───────────────────────────────────────────────────── */}
-        <div className="mt-10 grid grid-cols-1 sm:grid-cols-3 gap-4">
-          {[
-            { step: '01', icon: '✍️', title: 'Submit your complaint', desc: 'Type or speak in any Indian language. Our AI understands all of them.' },
-            { step: '02', icon: '🤖', title: 'AI processes it', desc: 'Smart parser extracts key details, assigns department and urgency in under 3 seconds.' },
-            { step: '03', icon: '📨', title: 'Authority is notified', desc: 'A structured report is routed to the right department. Critical complaints trigger instant alerts.' }
-          ].map(item => (
-            <div key={item.step} className="bg-white/60 border border-gray-200/80 rounded-2xl p-5 backdrop-blur-sm">
-              <div className="flex items-start gap-3">
-                <span className="text-xl" style={{fontSize:'20px'}}>{item.icon}</span>
-                <div>
-                  <p className="text-xs text-indigo-400 font-bold mb-1">Step {item.step}</p>
-                  <p className="text-sm font-semibold text-gray-800 mb-1">{item.title}</p>
-                  <p className="text-xs text-gray-500 leading-relaxed">{item.desc}</p>
-                </div>
-              </div>
-            </div>
-          ))}
-        </div>
-
-        {/* Footer */}
-        <p className="text-center text-xs text-gray-400 mt-8 pb-4">
-          CitizenCare — Built for the National Hackathon · Powered by Smart AI parser, Supabase & Next.js
-        </p>
-      </div>
-    </div>
-  )
-}

Downloads/hackathon/civicai/pages/login.jsx

@@ -1,108 +0,0 @@
-import { useState } from 'react'
-import { supabase } from '../lib/supabase'
-import Link from 'next/link'
-import { useRouter } from 'next/router'
-
-export default function Login() {
-  const [email, setEmail] = useState('')
-  const [password, setPassword] = useState('')
-  const [loading, setLoading] = useState(false)
-  const [error, setError] = useState('')
-  const [isSignUp, setIsSignUp] = useState(false)
-  const router = useRouter()
-
-  const handleAuth = async (e) => {
-    e.preventDefault()
-    setLoading(true)
-    setError('')
-
-    try {
-      if (isSignUp) {
-        const { error } = await supabase.auth.signUp({ email, password })
-        if (error) throw error
-        setError('Check your email for confirmation link')
-      } else {
-        const { error } = await supabase.auth.signInWithPassword({ email, password })
-        if (error) throw error
-        router.push('/dashboard')
-      }
-    } catch (err) {
-      setError(err.message)
-    } finally {
-      setLoading(false)
-    }
-  }
-
-  return (
-    <div className="min-h-screen bg-gradient-to-br from-blue-50 via-indigo-50 to-purple-50 flex items-center justify-center p-4">
-      <div className="max-w-md w-full bg-white rounded-2xl shadow-xl p-8">
-        <div className="text-center mb-8">
-          <div className="w-16 h-16 bg-indigo-600 rounded-2xl flex items-center justify-center mx-auto mb-4">
-            <span className="text-white text-2xl font-bold">C</span>
-          </div>
-          <h1 className="text-2xl font-bold text-gray-900 mb-2">
-            {isSignUp ? 'Create Account' : 'Welcome Back'}
-          </h1>
-          <p className="text-gray-600">
-            {isSignUp ? 'Sign up to access the authority dashboard' : 'Sign in to your authority account'}
-          </p>
-        </div>
-
-        <form onSubmit={handleAuth} className="space-y-6">
-          <div>
-            <label className="block text-sm font-medium text-gray-700 mb-2">Email</label>
-            <input
-              type="email"
-              value={email}
-              onChange={(e) => setEmail(e.target.value)}
-              className="w-full px-4 py-3 border border-gray-300 rounded-xl focus:ring-2 focus:ring-indigo-500 focus:border-indigo-500 transition-all"
-              placeholder="authority@city.gov.in"
-              required
-            />
-          </div>
-
-          <div>
-            <label className="block text-sm font-medium text-gray-700 mb-2">Password</label>
-            <input
-              type="password"
-              value={password}
-              onChange={(e) => setPassword(e.target.value)}
-              className="w-full px-4 py-3 border border-gray-300 rounded-xl focus:ring-2 focus:ring-indigo-500 focus:border-indigo-500 transition-all"
-              placeholder="Enter your password"
-              required
-            />
-          </div>
-
-          {error && (
-            <div className="p-3 bg-red-50 border border-red-200 rounded-xl text-sm text-red-600">
-              {error}
-            </div>
-          )}
-
-          <button
-            type="submit"
-            disabled={loading}
-            className="w-full bg-indigo-600 text-white py-3 rounded-xl font-semibold hover:bg-indigo-700 disabled:opacity-50 transition-all"
-          >
-            {loading ? 'Please wait...' : (isSignUp ? 'Create Account' : 'Sign In')}
-          </button>
-        </form>
-
-        <div className="mt-6 text-center">
-          <button
-            onClick={() => setIsSignUp(!isSignUp)}
-            className="text-indigo-600 hover:text-indigo-700 text-sm"
-          >
-            {isSignUp ? 'Already have an account? Sign in' : 'Need an account? Sign up'}
-          </button>
-        </div>
-
-        <div className="mt-4 text-center">
-          <Link href="/" className="text-gray-500 hover:text-gray-700 text-sm">
-            ← Back to citizen portal
-          </Link>
-        </div>
-      </div>
-    </div>
-  )
-}

Downloads/hackathon/civicai/pages/support.jsx

@@ -1,101 +0,0 @@
-import Link from 'next/link'
-
-const FAQ_ITEMS = [
-  {
-    question: 'How does the AI process my complaint?',
-    answer: 'Our AI analyzes your complaint text using keyword detection and natural language processing to automatically categorize it, determine urgency, and route it to the appropriate government department.'
-  },
-  {
-    question: 'What languages are supported?',
-    answer: 'We support 10 Indian languages: English, Hindi, Telugu, Tamil, Kannada, Marathi, Bengali, Gujarati, Punjabi, and Odia. The AI detects the language automatically.'
-  },
-  {
-    question: 'How long does it take to resolve a complaint?',
-    answer: 'Resolution time depends on urgency: Critical issues (12 hours), High priority (24-48 hours), Medium (3-5 days), Low priority (7-14 days).'
-  },
-  {
-    question: 'Can I track my complaint status?',
-    answer: 'Yes! Use the tracking feature on the main page with your complaint ID. You can also check the status in real-time.'
-  },
-  {
-    question: 'What if my complaint is urgent?',
-    answer: 'Critical complaints trigger instant alerts to authorities. Use keywords like "accident", "emergency", or "collapsed" to mark it as critical.'
-  },
-  {
-    question: 'How do I know which department handles my issue?',
-    answer: 'The AI automatically detects the relevant department based on keywords in your complaint. You can see this in the complaint summary.'
-  },
-  {
-    question: 'Can I submit complaints anonymously?',
-    answer: 'Yes, complaints are submitted anonymously. Only the complaint content and location (if provided) are stored.'
-  },
-  {
-    question: 'What happens after I submit a complaint?',
-    answer: 'Your complaint is processed instantly, categorized, and routed to the relevant department. Authorities receive structured reports with action items.'
-  }
-]
-
-export default function Support() {
-  return (
-    <div className="min-h-screen" style={{ background: 'linear-gradient(135deg, #667eea 0%, #764ba2 50%, #f093fb 100%)' }}>
-      {/* ── NAVBAR ─────────────────────────────────────────────────────────── */}
-      <nav className="bg-white/80 backdrop-blur border-b border-gray-200/60 sticky top-0 z-30">
-        <div className="max-w-4xl mx-auto px-4 h-14 flex items-center justify-between">
-          <div className="flex items-center gap-2.5">
-            <div className="w-8 h-8 bg-indigo-600 rounded-lg flex items-center justify-center">
-              <span className="text-white text-sm font-bold">C</span>
-            </div>
-            <div>
-              <span className="font-semibold text-gray-900 text-sm">CitizenCare</span>
-              <span className="text-gray-400 text-xs ml-2 hidden sm:inline">Support Center</span>
-            </div>
-          </div>
-          <div className="flex items-center gap-3">
-            <Link href="/dashboard"
-              className="text-xs font-medium text-indigo-600 border border-indigo-200 px-3 py-1.5 rounded-lg hover:bg-indigo-50 transition-all">
-              Authority Dashboard →
-            </Link>
-          </div>
-        </div>
-      </nav>
-
-      <div className="max-w-4xl mx-auto px-4 py-8">
-        <div className="text-center mb-8">
-          <h1 className="text-3xl sm:text-4xl font-bold text-white mb-3 leading-tight">
-            Help & Support
-          </h1>
-          <p className="text-white/80 text-base max-w-xl mx-auto leading-relaxed">
-            Find answers to common questions about using CitizenCare
-          </p>
-        </div>
-
-        <div className="space-y-4">
-          {FAQ_ITEMS.map((item, index) => (
-            <details key={index} className="bg-white/90 backdrop-blur rounded-2xl border border-white/20 shadow-sm overflow-hidden">
-              <summary className="px-6 py-5 font-semibold text-gray-900 cursor-pointer hover:bg-white/50 transition-all">
-                {item.question}
-              </summary>
-              <div className="px-6 pb-5 text-gray-700 leading-relaxed">
-                {item.answer}
-              </div>
-            </details>
-          ))}
-        </div>
-
-        <div className="mt-8 text-center">
-          <p className="text-white/80 mb-4">Still need help?</p>
-          <Link href="/" className="inline-flex items-center gap-2 bg-white/20 backdrop-blur border border-white/30 text-white px-6 py-3 rounded-xl hover:bg-white/30 transition-all">
-            <span>📞</span>
-            Contact Support
-          </Link>
-        </div>
-
-        <div className="mt-8 text-center">
-          <Link href="/" className="text-white/60 hover:text-white text-sm">
-            ← Back to Home
-          </Link>
-        </div>
-      </div>
-    </div>
-  )
-}

Downloads/hackathon/civicai/postcss.config.js

@@ -1 +0,0 @@
-module.exports = { plugins: { tailwindcss: {}, autoprefixer: {} } }

Downloads/hackathon/civicai/styles/globals.css

@@ -1,34 +0,0 @@
-@tailwind base;
-@tailwind components;
-@tailwind utilities;
-
-* { box-sizing: border-box; }
-
-body {
-  font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, 'Inter', sans-serif;
-  background: linear-gradient(135deg, #667eea 0%, #764ba2 100%);
-}
-
-@keyframes spin-slow {
-  from { transform: rotate(0deg); }
-  to { transform: rotate(360deg); }
-}
-
-@keyframes pulse-dot {
-  0%, 100% { opacity: 1; transform: scale(1); }
-  50% { opacity: 0.5; transform: scale(0.8); }
-}
-
-@keyframes slide-up {
-  from { opacity: 0; transform: translateY(16px); }
-  to { opacity: 1; transform: translateY(0); }
-}
-
-@keyframes fade-in {
-  from { opacity: 0; }
-  to { opacity: 1; }
-}
-
-.animate-slide-up { animation: slide-up 0.35s ease forwards; }
-.animate-fade-in { animation: fade-in 0.25s ease forwards; }
-.pulse-dot { animation: pulse-dot 1.2s ease-in-out infinite; }

Downloads/hackathon/civicai/tailwind.config.js

@@ -1,35 +0,0 @@
-/** @type {import('tailwindcss').Config} */
-module.exports = {
-  content: ['./pages/**/*.{js,jsx}', './components/**/*.{js,jsx}'],
-  theme: {
-    extend: {
-      colors: {
-        primary: {
-          50: '#eff6ff',
-          100: '#dbeafe',
-          200: '#bfdbfe',
-          300: '#93c5fd',
-          400: '#60a5fa',
-          500: '#3b82f6',
-          600: '#2563eb',
-          700: '#1d4ed8',
-          800: '#1e40af',
-          900: '#1e3a8a',
-        },
-        secondary: {
-          50: '#f8fafc',
-          100: '#f1f5f9',
-          200: '#e2e8f0',
-          300: '#cbd5e1',
-          400: '#94a3b8',
-          500: '#64748b',
-          600: '#475569',
-          700: '#334155',
-          800: '#1e293b',
-          900: '#0f172a',
-        }
-      }
-    }
-  },
-  plugins: []
-}