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3752981 42dd095 3752981 8ada670 3752981 8ada670 3752981 f57e6a7 3752981 8ada670 3752981 61398c0 c64d203 8ada670 3752981 4f3bed5 3752981 | 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70 71 72 73 74 75 | name: it_helpdesk_ticket_routing_openenv
version: "0.1.0"
description: >
Deterministic IT helpdesk ticket routing environment for issue classification,
prioritization, assignment, and resolution decisions. Built on the OpenEnv framework.
author: Hackstreet Boys - Roopal Guha Neogi, Suyash Kumar
environment:
type: openenv
# entry_point identifies the Environment class for the OpenEnv validator.
# The HTTP server entrypoint for deployment is defined separately in
# pyproject.toml under [project.scripts] as: server = "server.app:main"
entry_point: server.environment:HelpdeskTicketRoutingEnvironment
action_model: models:HelpdeskTicketAction
observation_model: models:HelpdeskTicketObservation
state_model: models:HelpdeskTicketState
tasks:
- name: Issue Type Classification
difficulty: easy
objective: Predict the correct IT issue type for a helpdesk ticket.
- name: Issue Type And Priority
difficulty: medium
objective: Predict the correct issue type and priority.
- name: Full Ticket Routing
difficulty: hard
objective: Predict issue type, priority, assignment group, and resolution action.
api:
endpoints:
- /health
- /reset
- /step
- /state
- /ws
- /tasks
- /web
- /baseline
- /grader
- /docs
evaluation:
reward_range:
min: 0.0
max: 1.0
deterministic: true
app_port: 7860
grading: normalized
reproducible: true
inference:
script: inference.py
env_vars:
- API_BASE_URL
- MODEL_NAME
- API_KEY
- HF_TOKEN
- ENV_URL
- TASK_ID
- SEED
- RUN_ALL_TASKS
- LOCAL_IMAGE_NAME
requirements:
python: ">=3.11"
dependencies:
- "openenv-core @ git+https://github.com/meta-pytorch/OpenEnv.git"
- fastapi>=0.115
- pydantic>=2.7
- uvicorn>=0.30
- httpx>=0.25
- openai>=1.68
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