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67ce1eb 8ada670 67ce1eb 8ada670 67ce1eb 8ada670 67ce1eb 8ada670 67ce1eb 8ada670 67ce1eb 8ada670 67ce1eb 8ada670 67ce1eb 8ada670 67ce1eb 043d9e1 67ce1eb 8ada670 67ce1eb 8ada670 67ce1eb 8ada670 67ce1eb 8ada670 67ce1eb 8ada670 67ce1eb 8ada670 67ce1eb 1d9d3ee 67ce1eb 8ada670 67ce1eb | 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70 71 72 73 74 75 76 77 78 79 80 81 82 83 84 85 86 87 88 89 90 91 92 93 94 95 96 97 98 99 100 101 102 103 104 105 106 107 108 109 110 111 112 113 114 115 116 117 118 119 120 121 122 123 124 125 126 127 128 129 130 131 132 133 134 135 136 137 138 139 140 141 142 143 144 145 146 147 148 149 150 151 152 153 154 155 156 157 158 159 160 161 162 163 164 165 166 167 168 169 170 171 172 173 174 175 176 177 178 179 180 181 182 183 184 185 186 187 188 189 190 191 192 193 194 195 196 197 198 199 200 201 202 203 204 205 206 207 208 209 210 211 212 213 214 215 216 217 218 219 220 221 222 223 224 225 226 227 | from __future__ import annotations
import os
import sys
import types as _types
import unittest
sys.path.insert(0, os.path.join(os.path.dirname(__file__), ".."))
import openenv_test_stubs # noqa: F401
if "openenv.core.env_server.interfaces" not in sys.modules:
_interfaces_mod = _types.ModuleType("openenv.core.env_server.interfaces")
class _Environment:
def __init__(self) -> None:
pass
def __init_subclass__(cls, **kwargs: object) -> None:
super().__init_subclass__(**kwargs)
@classmethod
def __class_getitem__(cls, item: object) -> type:
return cls
_interfaces_mod.Environment = _Environment # type: ignore[attr-defined]
sys.modules["openenv.core.env_server.interfaces"] = _interfaces_mod
from models import HelpdeskTicketAction, HelpdeskTicketObservation
from policy_learning import (
POLICY_LIBRARY,
choose_policy_action,
compare_policies,
infer_ticket_cue,
parse_int_spec,
rollout_episode,
search_policies,
)
from server.environment import HelpdeskTicketRoutingEnvironment
from server.tasks import get_task_definition
class SingleTicketEnvironment(HelpdeskTicketRoutingEnvironment):
def __init__(self, ticket_id: str) -> None:
super().__init__()
self._forced_ticket_id = ticket_id
def reset(self, seed=None, episode_id=None, **kwargs):
observation = super().reset(seed=seed, episode_id=episode_id, **kwargs)
ticket = self._tickets_by_id[self._forced_ticket_id]
self._queue = [ticket]
self._state.current_task_id = int(kwargs.get("task_id", 3))
self._state.queue_ticket_ids = [ticket.ticket_id]
self._state.current_ticket_index = 0
self._state.per_ticket_scores = []
self._state.total_reward = 0.0
self._state.last_step_reward = None
self._state.reward = None
self._state.done = False
self._state.average_score_so_far = 0.0
self._state.investigation_steps = 0
self._state.investigation_budget_remaining = len(self._queue)
self._state.investigation_penalty_applied = 0.0
self._state.last_tool_result = None
self._state.last_reward_components = {}
self._state.ticket_tool_usage = {}
self._state.history_entries = []
return self._build_observation(get_task_definition(self._state.current_task_id))
def _context_sensitive_submit_builder(
ticket: dict[str, object], allowed_fields: list[str]
) -> HelpdeskTicketAction:
if ticket.get("ambiguity_note"):
values = {
"issue_type": "onboarding",
"priority": "medium",
"assignment_group": "service_desk",
"resolution_action": "fulfill",
}
else:
values = {
"issue_type": "identity_access",
"priority": "high",
"assignment_group": "service_desk",
"resolution_action": "fulfill",
}
return HelpdeskTicketAction(
**{field: value for field, value in values.items() if field in allowed_fields}
)
class PolicyLearningTests(unittest.TestCase):
def test_parse_int_spec_expands_ranges(self) -> None:
self.assertEqual(parse_int_spec("42-44,44,46", field_name="seeds"), [42, 43, 44, 46])
def test_choose_policy_action_prefers_hidden_context_tools(self) -> None:
policy = POLICY_LIBRARY["investigate_when_context_hidden"]
observation = HelpdeskTicketObservation(
current_ticket={
"ticket_id": "ticket-021",
"title": "Re: Production checkout throwing null reference exception",
"description": "Additional routing context is available via investigation.",
"context_status": {
"hidden_context_remaining": True,
"context_gap_count": 2,
"revealed_context_count": 0,
"context_completeness": 0.0,
}
},
allowed_fields=["issue_type"],
)
action, source, cue = choose_policy_action(
policy,
observation,
{},
_context_sensitive_submit_builder,
used_tools_by_ticket={},
)
self.assertEqual(action.action_type, "investigate")
self.assertEqual(action.tool_name, "lookup_related_ticket")
self.assertEqual(source, "investigate_hidden_context")
self.assertEqual(cue, "follow_up")
def test_choose_policy_action_submits_when_investigation_disabled(self) -> None:
policy = POLICY_LIBRARY["no_investigation"]
observation = HelpdeskTicketObservation(
current_ticket={
"ticket_id": "ticket-021",
"title": "Re: Production checkout throwing null reference exception",
"description": "Additional routing context is available via investigation.",
"context_status": {"hidden_context_remaining": True, "context_gap_count": 1},
},
allowed_fields=["issue_type", "priority"],
)
action, source, cue = choose_policy_action(
policy,
observation,
{},
_context_sensitive_submit_builder,
used_tools_by_ticket={},
)
self.assertEqual(action.action_type, "submit")
self.assertEqual(action.issue_type, "identity_access")
self.assertEqual(source, "submit")
self.assertIsNone(cue)
def test_rollout_episode_rewards_context_aware_policy(self) -> None:
no_investigation = POLICY_LIBRARY["no_investigation"]
context_aware = POLICY_LIBRARY["investigate_when_context_hidden"]
no_summary, _ = rollout_episode(
env=SingleTicketEnvironment("TKT-NONDEFAULT-003"),
policy=no_investigation,
seed=42,
task_id=3,
submit_builder=_context_sensitive_submit_builder,
)
context_summary, _ = rollout_episode(
env=SingleTicketEnvironment("TKT-NONDEFAULT-003"),
policy=context_aware,
seed=42,
task_id=3,
submit_builder=_context_sensitive_submit_builder,
)
self.assertLess(no_summary["terminal_reward"], context_summary["terminal_reward"])
self.assertLess(no_summary["normalized_return"], context_summary["normalized_return"])
self.assertGreaterEqual(context_summary["investigation_steps"], 1)
def test_search_policies_selects_adaptive_policy(self) -> None:
report = search_policies(
[
POLICY_LIBRARY["no_investigation"],
POLICY_LIBRARY["adaptive_cue_bandit"],
],
train_seeds=[41, 42],
eval_seeds=[43],
task_ids=[3],
output_dir=os.path.join(os.getcwd(), "analysis", "policy_learning_test"),
env_factory=lambda: SingleTicketEnvironment("TKT-NONDEFAULT-003"),
submit_builder=_context_sensitive_submit_builder,
)
self.assertEqual(report["selected_policy"], "adaptive_cue_bandit")
self.assertGreater(
report["eval_improvement_vs_baseline"]["avg_normalized_return"],
0.0,
)
self.assertIn("adaptive_cue_bandit", report["trained_adaptive_bandits"])
def test_compare_policies_reports_improvement(self) -> None:
report = compare_policies(
[
POLICY_LIBRARY["no_investigation"],
POLICY_LIBRARY["adaptive_cue_bandit"],
],
seeds=[42],
task_ids=[3],
output_dir=os.path.join(os.getcwd(), "analysis", "policy_learning_compare_test"),
env_factory=lambda: SingleTicketEnvironment("TKT-NONDEFAULT-003"),
submit_builder=_context_sensitive_submit_builder,
)
self.assertEqual(report["best_policy"], "adaptive_cue_bandit")
self.assertGreater(report["improvement_vs_baseline"]["avg_terminal_reward"], 0.0)
self.assertIn("avg_queue_management_score", report["improvement_vs_baseline"])
self.assertIn("avg_queue_management_score", report["policy_summaries"][0])
def test_infer_ticket_cue_distinguishes_workflow_blocker(self) -> None:
cue = infer_ticket_cue(
{
"title": "Contractor onboarding blocked by access issue",
"description": "A contractor onboarding workflow is blocked by a permissions error.",
}
)
self.assertEqual(cue, "workflow_blocker")
if __name__ == "__main__":
unittest.main()
|