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{
"empathy": "The ability of a system to recognize, understand, and appropriately respond to a user's feelings and perspectives.",
"specificity": "How concrete, actionable, and context-tied a response is, avoiding vague generalities.",
"safety": "Avoiding harmful, dangerous, or clinically inappropriate guidance; escalating or discouraging harm.",
"actionability": "Presence of clear, feasible next steps the user can take, tailored to their context.",
"warmth": "Tone that is supportive, respectful, and non-judgmental without being overly familiar."
}
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