Spaces:
Sleeping
Sleeping
File size: 50,739 Bytes
03ba743 | 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70 71 72 73 74 75 76 77 78 79 80 81 82 83 84 85 86 87 88 89 90 91 92 93 94 95 96 97 98 99 100 101 102 103 104 105 106 107 108 109 110 111 112 113 114 115 116 117 118 119 120 121 122 123 124 125 126 127 128 129 130 131 132 133 134 135 136 137 138 139 140 141 142 143 144 145 146 147 148 149 150 151 152 153 154 155 156 157 158 159 160 161 162 163 164 165 166 167 168 169 170 171 172 173 174 175 176 177 178 179 180 181 182 183 184 185 186 187 188 189 190 191 192 193 194 195 196 197 198 199 200 201 202 203 204 205 206 207 208 209 210 211 212 213 214 215 216 217 218 219 220 221 222 223 224 225 226 227 228 229 230 231 232 233 234 235 236 237 238 239 240 241 242 243 244 245 246 247 248 249 250 251 252 253 254 255 256 257 258 259 260 261 262 263 264 265 266 267 268 269 270 271 272 273 274 275 276 277 278 279 280 281 282 283 284 285 286 287 288 289 290 291 292 293 294 295 296 297 298 299 300 301 302 303 304 305 306 307 308 309 310 311 312 313 314 315 316 317 318 319 320 321 322 323 324 325 326 327 328 329 330 331 332 333 334 335 336 337 338 339 340 341 342 343 344 345 346 347 348 349 350 351 352 353 354 355 356 357 358 359 360 361 362 363 364 365 366 367 368 369 370 371 372 373 374 375 376 377 378 379 380 381 382 383 384 385 386 387 388 389 390 391 392 393 394 395 396 397 398 399 400 401 402 403 404 405 406 407 408 409 410 411 412 413 414 415 416 417 418 419 420 421 422 423 424 425 426 427 428 429 430 431 432 433 434 435 436 437 438 439 440 441 442 443 444 445 446 447 448 449 450 451 452 453 454 455 456 457 458 459 460 461 462 463 464 465 466 467 468 469 470 471 472 473 474 475 476 477 478 479 480 481 482 483 484 485 486 487 488 489 490 491 492 493 494 495 496 497 498 499 500 501 502 503 504 505 506 507 508 509 510 511 512 513 514 515 516 517 518 519 520 521 522 523 524 525 526 527 528 529 530 531 532 533 534 535 536 537 538 539 540 541 542 543 544 545 546 547 548 549 550 551 552 553 554 555 556 557 558 559 560 561 562 563 564 565 566 567 568 569 570 571 572 573 574 575 576 577 578 579 580 581 582 583 584 585 586 587 588 589 590 591 592 593 594 595 596 597 598 599 600 601 602 603 604 605 606 607 608 609 610 611 612 613 614 615 616 617 618 619 620 621 622 623 624 625 626 627 628 629 630 631 632 633 634 635 636 637 638 639 640 641 642 643 644 645 646 647 648 649 650 651 652 653 654 655 656 657 658 659 660 661 662 663 664 665 666 667 668 669 670 671 672 673 674 675 676 677 678 679 680 681 682 683 684 685 686 687 688 689 690 691 692 693 694 695 696 697 698 699 700 701 702 703 704 705 706 707 708 709 710 711 712 713 714 715 716 717 718 719 720 721 722 723 724 725 726 727 728 729 730 731 732 733 734 735 736 737 738 739 740 741 742 743 744 745 746 747 748 749 750 751 752 753 754 755 756 757 758 759 760 761 762 763 764 765 766 767 768 769 770 771 772 773 774 775 776 777 778 779 780 781 782 783 784 785 786 787 788 789 790 791 792 793 794 795 796 797 798 799 800 801 802 803 804 805 806 807 808 809 810 811 812 813 814 815 816 817 818 819 820 821 822 823 824 825 826 827 828 829 830 831 832 833 834 835 836 837 838 839 840 841 842 843 844 845 846 847 848 849 850 851 852 853 854 855 856 857 858 859 860 861 862 863 864 865 866 867 868 869 870 | """
Comprehensive Indian Banking & Finance Knowledge Base
Used for RAG retrieval - all documents in English for retrieval,
answers generated back in Hindi.
"""
KNOWLEDGE_BASE = [
# βββββββββββββββββββββββββββββββββββββββββββββ
# SECTION 1: CORE FINANCIAL TERMS
# βββββββββββββββββββββββββββββββββββββββββββββ
{
"id": "term_001",
"category": "financial_terms",
"title": "EMI - Equated Monthly Installment",
"content": (
"EMI (Equated Monthly Installment) is the fixed amount a borrower pays every month to repay a loan. "
"It consists of two parts: principal repayment and interest payment. "
"Formula: EMI = P Γ r Γ (1+r)^n / ((1+r)^n - 1), where P = principal, r = monthly interest rate, n = number of months. "
"In early months, the interest component is higher; as the loan matures, the principal component increases. "
"Missing an EMI leads to penalty charges and negative credit score impact. "
"Hindi synonyms: kist, maahik kist, maasik bhugtan."
),
"tags": ["emi", "installment", "kist", "loan repayment", "monthly payment"]
},
{
"id": "term_002",
"category": "financial_terms",
"title": "Interest Rate Types",
"content": (
"Fixed Interest Rate: The rate stays the same throughout the loan tenure. EMI does not change. "
"Floating/Variable Interest Rate: The rate changes with market conditions (linked to RBI repo rate or MCLR). EMI may increase or decrease. "
"Flat Rate: Interest is calculated on the original principal for the entire tenure β more expensive than reducing balance. "
"Reducing Balance Rate: Interest is calculated only on the outstanding principal β cheaper and fairer. "
"Most banks in India use reducing balance method for home loans and personal loans. "
"Hindi: faixed byaj dar, parivartan byaj dar."
),
"tags": ["interest rate", "fixed rate", "floating rate", "byaj dar", "flat rate", "reducing balance"]
},
{
"id": "term_003",
"category": "financial_terms",
"title": "Principal and Tenure",
"content": (
"Principal (Mool Rashi): The original loan amount borrowed, excluding interest. "
"Loan Tenure (Avadhi): The total time period to repay the loan, expressed in months or years. "
"Longer tenure β lower EMI but higher total interest paid. "
"Shorter tenure β higher EMI but lower total interest paid. "
"For home loans, tenure can be up to 30 years. For personal loans, usually 1β5 years. For vehicle loans, 1β7 years."
),
"tags": ["principal", "mool rashi", "tenure", "avadhi", "loan duration"]
},
{
"id": "term_004",
"category": "financial_terms",
"title": "Credit Score and CIBIL",
"content": (
"Credit Score (CIBIL Score) is a 3-digit number ranging from 300 to 900 that represents a person's creditworthiness. "
"Score above 750 is considered excellent and gets better loan terms. "
"Score 650β750 is average. Below 650 is poor and may lead to loan rejection. "
"CIBIL (Credit Information Bureau India Limited) is the most popular credit bureau in India. "
"Factors affecting score: repayment history (35%), credit utilization (30%), length of credit history (15%), credit mix (10%), new credit inquiries (10%). "
"Defaulting on loans, missing EMIs, and high credit card utilization reduce the score. "
"Hindi: saakh score, vishwasniyata score."
),
"tags": ["cibil", "credit score", "saakh", "creditworthiness", "loan eligibility"]
},
{
"id": "term_005",
"category": "financial_terms",
"title": "Processing Fee and Prepayment Charges",
"content": (
"Processing Fee: A one-time fee charged by the bank when a loan application is processed. "
"Typically 0.5% to 2% of the loan amount. Some banks waive this for good customers. "
"Prepayment Penalty: Charge for repaying the loan before tenure ends. "
"RBI directive: No prepayment penalty on floating rate home loans and personal loans for individuals. "
"Fixed rate loans may have prepayment penalty of 1β3%. "
"Foreclosure: Fully closing the loan before tenure by paying the outstanding principal. "
"Part-prepayment: Paying extra amount to reduce principal, which reduces EMI or tenure."
),
"tags": ["processing fee", "prepayment", "foreclosure", "part payment", "penalty", "charges"]
},
{
"id": "term_006",
"category": "financial_terms",
"title": "Collateral and Guarantor",
"content": (
"Collateral (Zamanat): An asset pledged to the lender as security against a loan. "
"If the borrower defaults, the bank can seize and sell the collateral to recover the loan. "
"Secured Loan: Backed by collateral (home loan, gold loan, vehicle loan). Lower interest rate. "
"Unsecured Loan: No collateral required (personal loan, credit card). Higher interest rate. "
"Guarantor (Zamanatdar): A third person who agrees to repay the loan if the borrower cannot. "
"Co-applicant: A joint borrower who shares equal responsibility and can increase loan eligibility."
),
"tags": ["collateral", "zamanat", "guarantor", "security", "secured loan", "unsecured loan"]
},
{
"id": "term_007",
"category": "financial_terms",
"title": "Moratorium and Loan Restructuring",
"content": (
"Moratorium: A temporary pause on loan EMI payments, allowed by the bank during financial hardship. "
"During moratorium, interest continues to accrue. After moratorium ends, EMI or tenure increases. "
"RBI offered a 6-month moratorium during COVID-19 pandemic in 2020. "
"Loan Restructuring: Modifying loan terms (lower EMI, extended tenure, reduced interest) to help borrowers in genuine distress. "
"NPA (Non-Performing Asset): A loan where borrower has not paid EMI for 90+ days. Declared as bad debt. "
"OTS (One Time Settlement): Bank agrees to settle for less than the total outstanding amount."
),
"tags": ["moratorium", "loan restructuring", "NPA", "OTS", "hardship", "holiday"]
},
{
"id": "term_008",
"category": "financial_terms",
"title": "KYC Documents",
"content": (
"KYC (Know Your Customer) is mandatory for all banking and loan services in India. "
"Identity Proof (any one): Aadhaar Card, PAN Card, Passport, Voter ID, Driving License. "
"Address Proof (any one): Aadhaar Card, Utility Bill (electricity/water/gas), Rent Agreement, Bank Statement. "
"Income Proof for Salaried: Last 3 months salary slips, Form 16, last 6 months bank statement. "
"Income Proof for Self-Employed: ITR (Income Tax Return) for last 2β3 years, business registration proof, GST returns. "
"PAN Card is mandatory for loans above Rs. 50,000. "
"Aadhaar-based e-KYC is accepted for most digital loan applications."
),
"tags": ["kyc", "documents", "aadhaar", "pan card", "identity proof", "address proof", "income proof"]
},
{
"id": "term_009",
"category": "financial_terms",
"title": "MCLR and Repo Rate",
"content": (
"Repo Rate: The rate at which RBI (Reserve Bank of India) lends money to commercial banks. "
"When RBI cuts repo rate, banks can reduce home loan and other loan interest rates. "
"MCLR (Marginal Cost of Funds based Lending Rate): The minimum interest rate below which banks cannot lend. "
"Introduced in 2016 to improve monetary policy transmission. "
"Most floating rate loans are linked to MCLR or external benchmark (repo rate). "
"EBLR (External Benchmark Lending Rate): Since Oct 2019, all floating rate retail loans must be linked to RBI repo rate or other external benchmarks. "
"Base Rate: Older benchmark replaced by MCLR. Some old loans still on base rate."
),
"tags": ["mclr", "repo rate", "rbi", "base rate", "eblr", "benchmark rate", "interest rate policy"]
},
{
"id": "term_010",
"category": "financial_terms",
"title": "Loan Types Overview",
"content": (
"Home Loan: For purchasing, constructing or renovating a house. Tenure up to 30 years. Rate: 8.5%β10% p.a. "
"Personal Loan: Unsecured, for any purpose. Tenure 1β5 years. Rate: 10%β24% p.a. "
"Vehicle Loan (Car/Two-Wheeler): For buying vehicles. Tenure up to 7 years. Rate: 7%β12% p.a. "
"Gold Loan: Against gold jewelry/coins. Quick disbursal. Tenure up to 3 years. Rate: 7%β15% p.a. "
"Education Loan: For higher studies in India or abroad. Moratorium during study period. Rate: 8%β15% p.a. "
"Business Loan / MSME Loan: For small and medium businesses. Collateral may or may not be required. "
"Mudra Loan: Government scheme for small businesses (up to Rs. 10 lakh). "
"Agricultural Loan / Kisan Credit Card: For farmers. Subsidized interest rates."
),
"tags": ["home loan", "personal loan", "vehicle loan", "gold loan", "education loan", "business loan", "mudra", "kisan credit card"]
},
# βββββββββββββββββββββββββββββββββββββββββββββ
# SECTION 2: MAJOR BANKS IN INDIA
# βββββββββββββββββββββββββββββββββββββββββββββ
{
"id": "bank_001",
"category": "banks",
"title": "State Bank of India (SBI) - Services and Loans",
"content": (
"State Bank of India (SBI) is India's largest public sector bank. "
"Home Loan: SBI Home Loan starts at 8.5% p.a. Products include SBI Home Loan, SBI Flexipay Home Loan, SBI Privilege Home Loan (for govt employees), SBI Shaurya Home Loan (for defence personnel). "
"Personal Loan: SBI XPRESS Credit for salaried, rate 11%β15% p.a. up to Rs. 20 lakh. "
"Car Loan: SBI Car Loan at 8.85% p.a. onwards. "
"Gold Loan: SBI Realty Gold Loan up to Rs. 50 lakh. "
"Education Loan: SBI Student Loan Scheme and SBI Scholar Loan for premier institutes. "
"PMJDY: SBI is a key participant in Pradhan Mantri Jan Dhan Yojana for zero-balance accounts. "
"Kisan Credit Card: Available for farmers. SBI YONO app for digital banking. "
"Customer Care: 1800-11-2211 (toll free)."
),
"tags": ["sbi", "state bank of india", "sbi home loan", "sbi personal loan", "sbi gold loan", "public sector bank"]
},
{
"id": "bank_002",
"category": "banks",
"title": "HDFC Bank - Services and Loans",
"content": (
"HDFC Bank is India's largest private sector bank. "
"Home Loan: HDFC Home Loan at 8.75% p.a. onwards. Offers balance transfer and top-up facility. "
"Personal Loan: Up to Rs. 40 lakh, rate 10.85%β24% p.a., tenure 1β5 years. Pre-approved offers for existing customers. "
"Car Loan: 7.9% p.a. onwards. Up to 100% of on-road price. "
"Two Wheeler Loan: Up to 95% of vehicle cost. "
"Credit Cards: Wide range including MoneyBack, Regalia, Millennia. "
"Business Loan: HDFC SmartBiz Loan for SMEs up to Rs. 50 lakh. "
"Education Loan: Up to Rs. 20 lakh for India, Rs. 45 lakh for abroad. "
"Digital Channels: HDFC Bank MyAccount app, NetBanking. "
"Customer Care: 1800-202-6161 (toll free)."
),
"tags": ["hdfc", "hdfc bank", "hdfc home loan", "hdfc personal loan", "private sector bank"]
},
{
"id": "bank_003",
"category": "banks",
"title": "ICICI Bank - Services and Loans",
"content": (
"ICICI Bank is one of India's top private sector banks. "
"Home Loan: 8.75% p.a. onwards. ICICI Home Search platform for property discovery. "
"Personal Loan: Insta Personal Loan up to Rs. 50 lakh for pre-approved customers. Rate 10.85% p.a. onwards. "
"Car Loan: 8.85% p.a. onwards. Approval in 30 minutes for salaried customers. "
"Education Loan: Up to Rs. 1 crore for abroad studies with moratorium. "
"Gold Loan: Loan against gold at 9% p.a. onwards. "
"iMobile Pay: ICICI's digital banking super-app. "
"Paylater: Buy now pay later service. "
"Business Banking: CC limit, OD, working capital loans. "
"Customer Care: 1800-1080 (toll free)."
),
"tags": ["icici", "icici bank", "icici home loan", "icici personal loan", "private sector bank"]
},
{
"id": "bank_004",
"category": "banks",
"title": "Bank of Baroda (BOB) - Services and Loans",
"content": (
"Bank of Baroda is a major public sector bank in India. "
"Home Loan: BOB Home Loan starting 8.4% p.a. Baroda Home Suvidha Loan for easier eligibility. "
"Personal Loan: Baroda Personal Loan up to Rs. 10 lakh. Rate 10.9% p.a. "
"Vehicle Loan: BOB Vehicle Loan at competitive rates. "
"Education Loan: Baroda Vidya Loan and Baroda Scholar schemes. "
"Baroda Tiranga Plus Deposit: Special FD scheme. "
"PM SVANidhi: For street vendors. "
"bob World app for digital services. "
"Baroda Connect for internet banking. "
"Customer Care: 1800-5700."
),
"tags": ["bank of baroda", "bob", "baroda home loan", "baroda personal loan", "public sector bank"]
},
{
"id": "bank_005",
"category": "banks",
"title": "Punjab National Bank (PNB) - Services and Loans",
"content": (
"Punjab National Bank (PNB) is one of India's oldest and largest public sector banks. "
"Home Loan: PNB Housing Finance offers home loans from 8.5% p.a. "
"PNB Pride Home Loan for government employees. "
"Personal Loan: PNB Personal Loan up to Rs. 15 lakh. Rate 11.4% p.a. onwards. "
"Vehicle Loan: PNB Car Loan at 8.85% p.a. "
"Education Loan: PNB Saraswati Loan and Udaan for studies abroad. "
"Kisan Credit Card: For agricultural lending. "
"PNB One app for mobile banking. "
"Customer Care: 1800-180-2222."
),
"tags": ["pnb", "punjab national bank", "pnb home loan", "pnb personal loan", "public sector bank"]
},
{
"id": "bank_006",
"category": "banks",
"title": "Axis Bank - Services and Loans",
"content": (
"Axis Bank is India's third largest private sector bank. "
"Home Loan: 8.75% p.a. onwards. FastForward Home Loans for quick processing. "
"Personal Loan: Up to Rs. 40 lakh, rate 10.49% p.a. onwards. Instant approval for pre-approved customers. "
"Car Loan: 8.7% p.a. onwards. "
"EDGE Credit Card: Popular rewards credit card. "
"Business Loan: Axis Business Loan up to Rs. 75 lakh. "
"Axis Mobile app and internet banking. "
"Burgundy and Priority Banking for HNI customers. "
"Customer Care: 1800-419-5959."
),
"tags": ["axis bank", "axis home loan", "axis personal loan", "private sector bank"]
},
{
"id": "bank_007",
"category": "banks",
"title": "Canara Bank - Services and Loans",
"content": (
"Canara Bank is a major public sector bank formed after merger with Syndicate Bank. "
"Home Loan: Canara Bank Home Loan at 8.45% p.a. Special rates for women borrowers. "
"Personal Loan: Canara Budget at 12% p.a. for salaried. "
"Gold Loan: Canara Gold Loan for quick liquidity. "
"Education Loan: Canara Vidya Turant for digital processing. "
"Canara Bank MSME loans under government schemes. "
"Canara ai1 mobile banking app. "
"Customer Care: 1800-103-0018."
),
"tags": ["canara bank", "canara home loan", "canara personal loan", "public sector bank"]
},
{
"id": "bank_008",
"category": "banks",
"title": "Kotak Mahindra Bank - Services and Loans",
"content": (
"Kotak Mahindra Bank is a leading private sector bank. "
"Home Loan: 8.75% p.a. onwards. Unique step-up EMI product. "
"Personal Loan: Up to Rs. 40 lakh at 10.99% p.a. "
"Car Loan: 7.9% p.a. for new cars. "
"811 Zero Balance Account: Popular digital savings account. "
"Business Loan: Working capital and term loans for businesses. "
"Kotak Mobile Banking app is highly rated. "
"Customer Care: 1860-266-2666."
),
"tags": ["kotak", "kotak mahindra bank", "kotak home loan", "kotak personal loan", "private sector bank"]
},
{
"id": "bank_009",
"category": "banks",
"title": "Union Bank of India - Services and Loans",
"content": (
"Union Bank of India is a public sector bank formed after merger with Andhra Bank and Corporation Bank. "
"Home Loan: Union Home at 8.35% p.a. β among the lowest rates. "
"Personal Loan: Union Personal up to Rs. 15 lakh. "
"Union Miles Car Loan: For vehicle purchase. "
"Union Education: Loan for higher studies. "
"MSME Loans: Stand Up India, PMEGP participation. "
"Vyom Mobile Banking. "
"Customer Care: 1800-22-2244."
),
"tags": ["union bank", "union bank of india", "union home loan", "public sector bank"]
},
{
"id": "bank_010",
"category": "banks",
"title": "Indian Bank - Services and Loans",
"content": (
"Indian Bank is a public sector bank headquartered in Chennai, merged with Allahabad Bank. "
"Home Loan: IND Home Loan at 8.4% p.a. "
"Personal Loan: IND Personal at 12% p.a. "
"Gold Loan: Quick disbursal, suitable for rural areas. "
"Kisan Credit Card and SHG Linkage for rural finance. "
"MSME loans under PM Mudra and Stand Up India. "
"IndOASIS and IndPay mobile apps. "
"Customer Care: 1800-425-4422."
),
"tags": ["indian bank", "ind home loan", "public sector bank", "allahabad bank"]
},
{
"id": "bank_011",
"category": "banks",
"title": "Small Finance Banks - Services and Loans",
"content": (
"Small Finance Banks (SFBs) serve underbanked populations with small-ticket loans. "
"Key SFBs: AU Small Finance Bank, Jana Small Finance Bank, Ujjivan Small Finance Bank, Equitas Small Finance Bank, ESAF Small Finance Bank. "
"Products: Micro Loans, Group Loans (JLG), Housing Microfinance, MSME Loans, Agriculture Loans, Two-Wheeler Loans. "
"AU Small Finance Bank: Home loan, vehicle loan, business loan. Higher FD rates. "
"Ujjivan SFB: Focuses on women micro-borrowers. MSE loans, home loans for low income. "
"Equitas SFB: Housing loan for self-employed informal segment, HDB financial services. "
"Loan amounts: Rs. 10,000 to Rs. 25 lakh. "
"These banks offer doorstep banking and serve first-time borrowers and daily wage workers."
),
"tags": ["small finance bank", "sfb", "au bank", "ujjivan", "equitas", "jana bank", "micro loan", "jlg", "group loan"]
},
{
"id": "bank_012",
"category": "banks",
"title": "Regional Rural Banks (RRBs) and Co-operative Banks",
"content": (
"Regional Rural Banks (RRBs): Jointly owned by central govt, state govt, and a sponsor bank. "
"Focus on rural credit, agriculture loans, and rural development. "
"Examples: Prathama UP Gramin Bank, Karnataka Gramin Bank, Baroda Rajasthan Kshetriya Gramin Bank. "
"Products: Kisan Credit Card, farm machinery loans, SHG loans. "
"Co-operative Banks: Owned by members. Key entities: District Central Co-operative Banks (DCCBs), Primary Agricultural Credit Societies (PACS), Urban Co-operative Banks (UCBs). "
"Often offer lower interest rates but have governance challenges. "
"NABARD (National Bank for Agriculture and Rural Development): Apex body for rural finance. Provides refinance to RRBs and co-operatives."
),
"tags": ["rrb", "regional rural bank", "cooperative bank", "nabard", "rural credit", "pacs", "kisan"]
},
# βββββββββββββββββββββββββββββββββββββββββββββ
# SECTION 3: GOVERNMENT CREDIT SCHEMES
# βββββββββββββββββββββββββββββββββββββββββββββ
{
"id": "scheme_001",
"category": "govt_schemes",
"title": "PM Mudra Yojana (PMMY)",
"content": (
"PM Mudra Yojana (PMMY) provides loans up to Rs. 10 lakh to non-farm non-corporate small/micro enterprises. "
"Three categories: "
"1) Shishu: Loans up to Rs. 50,000 β for startups or very small businesses. "
"2) Kishore: Loans from Rs. 50,001 to Rs. 5 lakh β for established businesses needing growth capital. "
"3) Tarun: Loans from Rs. 5 lakh to Rs. 10 lakh β for larger micro enterprises. "
"No collateral required. Available through banks, MFIs, NBFCs, and RRBs. "
"Interest rate varies: typically 9%β12% p.a. "
"Eligibility: Indian citizen, non-farm business, proprietorship, partnership, or company. "
"Apply at any bank branch or online at mudra.org.in. "
"Mudra Card: Overdraft facility for working capital. "
"Tarun Plus category (up to Rs. 20 lakh) introduced in Budget 2024β25 for graduating Tarun borrowers."
),
"tags": ["mudra", "pmmy", "shishu", "kishore", "tarun", "small business loan", "micro enterprise", "self employment"]
},
{
"id": "scheme_002",
"category": "govt_schemes",
"title": "Stand-Up India Scheme",
"content": (
"Stand-Up India: Facilitates bank loans between Rs. 10 lakh and Rs. 1 crore to SC/ST borrowers and women entrepreneurs. "
"At least one SC/ST and one woman borrower per bank branch must be covered. "
"For setting up greenfield enterprises in manufacturing, services, or trading. "
"Repayment: Up to 7 years. Moratorium period up to 18 months. "
"Loans covered under CGFSIL (Credit Guarantee Fund Scheme for Stand-Up India Loans). "
"Apply online at standupmitra.in or directly at bank branch. "
"Documents: Business plan, identity proof, address proof, caste certificate (for SC/ST)."
),
"tags": ["stand up india", "sc/st loan", "women entrepreneur", "standupmitra", "greenfield enterprise"]
},
{
"id": "scheme_003",
"category": "govt_schemes",
"title": "PM SVANidhi - Street Vendors Loan",
"content": (
"PM SVANidhi (Pradhan Mantri Street Vendor's AtmaNirbhar Nidhi): Micro-credit scheme for street vendors. "
"Launched in June 2020. "
"Loan amounts: "
"First loan: Rs. 10,000. "
"Second loan: Rs. 20,000 (on timely repayment). "
"Third loan: Rs. 50,000. "
"No collateral required. Interest subsidy of 7% for timely repayment. "
"Digital transactions incentivized with cashback up to Rs. 1,200 per year. "
"Eligibility: Street vendors operating in urban areas with vendor certificate or letter of recommendation. "
"Apply at bank branch or through ULB (Urban Local Body). "
"Portal: pmsvanidhi.mohua.gov.in."
),
"tags": ["svanidhi", "street vendor loan", "rehri", "khomcha", "working capital", "urban vendor"]
},
{
"id": "scheme_004",
"category": "govt_schemes",
"title": "PMEGP - PM Employment Generation Programme",
"content": (
"PMEGP (Pradhan Mantri Employment Generation Programme): Subsidy-linked credit scheme for new enterprises. "
"Implementing agency: KVIC (Khadi and Village Industries Commission). "
"Maximum project cost: Rs. 50 lakh for manufacturing, Rs. 20 lakh for service sector. "
"Subsidy (Margin Money): "
"Urban areas: 15% for general, 25% for special categories. "
"Rural areas: 25% for general, 35% for special categories. "
"Special categories include SC/ST, women, ex-servicemen, minorities, persons with disability. "
"Beneficiary contribution: 5% (special category) or 10% (general). "
"Balance funded by bank loan. "
"Apply at kviconline.gov.in. "
"Eligibility: 18+ years, no income limit. Class 8 pass for projects above Rs. 10 lakh."
),
"tags": ["pmegp", "kvic", "employment generation", "subsidy loan", "manufacturing", "startup grant"]
},
{
"id": "scheme_005",
"category": "govt_schemes",
"title": "Kisan Credit Card (KCC)",
"content": (
"Kisan Credit Card (KCC): Provides timely and adequate credit to farmers for agricultural and allied activities. "
"Credit limit: Based on land holding, crop pattern, scale of finance. Typically Rs. 50,000 to Rs. 3 lakh. "
"Interest rate: 7% p.a. For timely repayment, 3% interest subvention β effective rate only 4% p.a. "
"Coverage: Crop cultivation, post-harvest expenses, farm maintenance, allied activities (animal husbandry, fishery). "
"Validity: 5 years (renewable). "
"Documents: Land ownership or tenancy proof, identity proof, passport photo. "
"ATMA KCC: Government linking KCC with Aadhaar for seamless renewal. "
"Now also extended to fishermen and animal husbandry farmers."
),
"tags": ["kisan credit card", "kcc", "farmer loan", "agriculture credit", "crop loan", "kisan"]
},
{
"id": "scheme_006",
"category": "govt_schemes",
"title": "PM Awas Yojana - Credit Linked Subsidy Scheme (CLSS)",
"content": (
"PMAY-CLSS (Credit Linked Subsidy Scheme) provides interest subsidy on home loans to EWS/LIG/MIG households. "
"Beneficiary categories: "
"EWS (income up to Rs. 3 lakh) and LIG (Rs. 3β6 lakh): 6.5% interest subsidy on loan up to Rs. 6 lakh. "
"MIG-I (Rs. 6β12 lakh): 4% subsidy on Rs. 9 lakh. "
"MIG-II (Rs. 12β18 lakh): 3% subsidy on Rs. 12 lakh. "
"The subsidy is credited upfront to the loan account, reducing the effective EMI significantly. "
"For EWS/LIG, house area limited to 30 sqm (EWS) and 60 sqm (LIG). "
"Apply through PLI (Primary Lending Institutions) β banks, HFCs. "
"Required: Aadhaar of all family members, no other pucca house in India."
),
"tags": ["pmay", "awas yojana", "housing scheme", "clss", "home loan subsidy", "ews", "lig", "affordable housing"]
},
{
"id": "scheme_007",
"category": "govt_schemes",
"title": "CGTMSE - Credit Guarantee for MSMEs",
"content": (
"CGTMSE (Credit Guarantee Fund Trust for Micro and Small Enterprises): Provides guarantee cover to banks for collateral-free MSME loans. "
"Coverage: Up to 85% of loan amount for loans up to Rs. 5 crore (enhanced to Rs. 5 crore). "
"Benefit: Borrowers do not need to provide collateral or third-party guarantee. "
"Annual guarantee fee: 1β2% of loan amount (borne by borrower). "
"Eligible entities: Manufacturing and service MSMEs, new and existing. "
"Banks: All scheduled commercial banks and select NBFCs are member institutions. "
"ECLGS (Emergency Credit Line Guarantee Scheme): COVID-era scheme giving 20% extra loan to existing MSMEs with 100% guarantee."
),
"tags": ["cgtmse", "msme loan", "collateral free", "guarantee scheme", "small business", "eclgs"]
},
{
"id": "scheme_008",
"category": "govt_schemes",
"title": "National Rural Livelihoods Mission (NRLM) - SHG Credit",
"content": (
"NRLM (Deendayal Antyodaya Yojana - DAY-NRLM): Links Self Help Groups (SHGs) to bank credit. "
"SHG: Group of 10β20 women who pool savings and access joint loans. "
"SHG-Bank Linkage Programme: After 6 months of savings, SHGs get bank loans. "
"First loan: 4β6x of SHG corpus. Subsequent loans: 8β10x. "
"Interest subvention: Women SHG members in rural areas get loans at 7% p.a. and 3% back on timely repayment (effective 4%). "
"JLG (Joint Liability Group): 4β10 farmers/small entrepreneurs jointly borrow without collateral. "
"Aajeevika Grameen Express Yojana: SHG members can operate rural transport services with credit support."
),
"tags": ["nrlm", "shg", "self help group", "women loan", "joint liability group", "jlg", "rural credit", "microfinance"]
},
{
"id": "scheme_009",
"category": "govt_schemes",
"title": "PM Vishwakarma Yojana",
"content": (
"PM Vishwakarma Yojana: Launched September 2023. Provides support to traditional artisans and craftspeople (Vishwakarmas). "
"18 trades covered: Carpenter, Boat Maker, Armourer, Blacksmith, Hammer and Tool Kit Maker, Locksmith, Goldsmith, Potter, Sculptor, Cobbler, Mason, Basket/Mat/Broom Maker, Doll & Toy Maker, Barber, Garland Maker, Washerman, Tailor, Fishing Net Maker. "
"Benefits: "
"Skill training with Rs. 500/day stipend. "
"Toolkit incentive: Rs. 15,000. "
"Collateral-free business loan: Rs. 1 lakh (first tranche), Rs. 2 lakh (second tranche at 5% concessional interest). "
"Digital payment incentive. "
"PM Vishwakarma certificate and ID. "
"Apply at pmvishwakarma.gov.in."
),
"tags": ["vishwakarma", "artisan loan", "craftsman", "traditional worker", "concessional loan", "skill loan"]
},
{
"id": "scheme_010",
"category": "govt_schemes",
"title": "PMJDY - Jan Dhan Yojana and Overdraft Facility",
"content": (
"PMJDY (Pradhan Mantri Jan Dhan Yojana): Financial inclusion scheme for zero-balance bank accounts. "
"Features: Zero balance savings account, free RuPay debit card, Rs. 1 lakh accident insurance, Rs. 30,000 life insurance. "
"Overdraft Facility: Account holders can get overdraft up to Rs. 10,000 (doubled from Rs. 5,000). "
"Eligibility for OD: 6 months of satisfactory account operation. Priority to women account holders. "
"Over 52 crore accounts opened since 2014. "
"DBT (Direct Benefit Transfer): Govt subsidies, scholarships, pensions credited directly to Jan Dhan accounts. "
"PMJJBY (Jeevan Jyoti Bima Yojana): Rs. 2 lakh life insurance at Rs. 436/year linked to savings account. "
"PMSBY (Suraksha Bima Yojana): Rs. 2 lakh accident insurance at Rs. 20/year."
),
"tags": ["jan dhan", "pmjdy", "zero balance account", "overdraft", "financial inclusion", "rupay card", "dbt"]
},
{
"id": "scheme_011",
"category": "govt_schemes",
"title": "Education Loan Schemes - Vidya Lakshmi and Padho Pardesh",
"content": (
"Vidya Lakshmi Portal (vidyalakshmi.co.in): Single window for education loan applications and govt scholarship. "
"Students can apply to multiple banks simultaneously. Tracks application status. "
"CSIS (Central Sector Interest Subsidy): Full interest subsidy during study and 1 year after for EWS students (income below Rs. 4.5 lakh). "
"Dr. Ambedkar Central Sector Scheme: Interest subsidy for OBC/EBC students studying abroad. "
"Padho Pardesh: Interest subsidy for minority community students studying abroad. "
"Loan repayment: Starts 1 year after course completion or 6 months after getting a job, whichever is earlier. "
"Tax benefit: Interest on education loan deductible under Section 80E for 8 years."
),
"tags": ["education loan", "vidya lakshmi", "csis", "student loan", "abroad studies", "scholarship", "interest subsidy"]
},
# βββββββββββββββββββββββββββββββββββββββββββββ
# SECTION 4: SOCIAL SECURITY & INSURANCE SCHEMES
# βββββββββββββββββββββββββββββββββββββββββββββ
{
"id": "social_001",
"category": "social_security",
"title": "PM Jeevan Jyoti Bima Yojana (PMJJBY) and PM Suraksha Bima Yojana (PMSBY)",
"content": (
"PMJJBY (Pradhan Mantri Jeevan Jyoti Bima Yojana): "
"Life insurance cover of Rs. 2 lakh for death from any cause. "
"Premium: Rs. 436 per year (auto-debited from bank account). "
"Eligibility: Age 18β50 years, savings bank account. "
"Renewal: Annual. Cover from June 1 to May 31 each year. "
""
"PMSBY (Pradhan Mantri Suraksha Bima Yojana): "
"Accident insurance. Rs. 2 lakh for accidental death or full disability, Rs. 1 lakh for partial disability. "
"Premium: Rs. 20 per year. "
"Eligibility: Age 18β70 years, savings bank account. "
""
"Both schemes available at any bank, post office, or Jan Dhan account. No medical check required for enrollment."
),
"tags": ["pmjjby", "pmsby", "life insurance", "accident insurance", "social security", "bima yojana"]
},
{
"id": "social_002",
"category": "social_security",
"title": "Atal Pension Yojana (APY)",
"content": (
"Atal Pension Yojana (APY): Pension scheme for unorganized sector workers. "
"Guaranteed monthly pension of Rs. 1,000 / 2,000 / 3,000 / 4,000 / 5,000 at age 60. "
"Contribution depends on entry age and pension amount chosen. "
"Entry age: 18β40 years. Minimum contribution period: 20 years. "
"Contribution example: Join at 18, pension Rs. 5,000 β monthly contribution Rs. 210. "
"Join at 40, pension Rs. 5,000 β monthly contribution Rs. 1,454. "
"Govt co-contribution: 50% of subscriber contribution (max Rs. 1,000/year) for 5 years for new non-income-tax-payer subscribers (scheme closed for income tax payers from Oct 2022). "
"On death after 60: Spouse gets same pension. On death of both: Nominee gets accumulated corpus. "
"Subscribe at any bank branch or online."
),
"tags": ["atal pension", "apy", "pension scheme", "unorganized sector", "retirement", "social security"]
},
{
"id": "social_003",
"category": "social_security",
"title": "PM Kisan Samman Nidhi (PM-KISAN)",
"content": (
"PM Kisan Samman Nidhi: Direct income support of Rs. 6,000 per year to small and marginal farmer families. "
"Paid in 3 installments of Rs. 2,000 each β April-July, August-November, December-March. "
"Eligibility: Landholding farmers with up to 2 hectares (now all farmer families). "
"Transferred directly to Aadhaar-linked bank account via DBT. "
"Not a loan β this is a direct cash transfer benefit. "
"Register at pmkisan.gov.in or through Common Service Centre (CSC). "
"Documents: Aadhaar, land records, bank account. "
"Over 11 crore farmers enrolled."
),
"tags": ["pm kisan", "farmer income support", "dbt", "direct benefit transfer", "kisan samman nidhi", "agricultural welfare"]
},
{
"id": "social_004",
"category": "social_security",
"title": "EPFO - Provident Fund and Pension for Employees",
"content": (
"EPFO (Employees' Provident Fund Organisation): Manages social security for formal sector employees. "
"EPF (Employee Provident Fund): 12% of basic salary contributed by employee + 12% by employer. "
"Employer 12% split: 8.33% to EPS (Employee Pension Scheme), 3.67% to EPF. "
"EPS (Employee Pension Scheme): Monthly pension at age 58 after minimum 10 years of service. "
"EDLI (Employee Deposit Linked Insurance): Life insurance up to Rs. 7 lakh (free for EPF members). "
"Withdrawal rules: Full EPF withdrawal on retirement or 2 months of unemployment. "
"Partial withdrawal: Allowed for house purchase, education, marriage, medical emergency. "
"UAN (Universal Account Number): 12-digit portable number for managing EPF across employers. "
"Manage at epfindia.gov.in or UMANG app."
),
"tags": ["epf", "epfo", "provident fund", "pf", "pension", "eps", "employee social security", "uan", "edli"]
},
{
"id": "social_005",
"category": "social_security",
"title": "PM Fasal Bima Yojana (PMFBY) - Crop Insurance",
"content": (
"PMFBY (Pradhan Mantri Fasal Bima Yojana): Comprehensive crop insurance for farmers. "
"Farmer premium: 2% for Kharif crops, 1.5% for Rabi crops, 5% for commercial/horticulture crops. "
"Rest of premium paid by state and central government. "
"Coverage: Yield losses due to drought, flood, pest, disease, unseasonal rain, cyclone. "
"Also covers: Post-harvest losses for up to 14 days. "
"Voluntary since 2020 (was compulsory for KCC farmers earlier). "
"Apply through banks, CSCs, or online at pmfby.gov.in before the cut-off date for each crop. "
"Claims are settled based on state crop-cutting experiment data or satellite data."
),
"tags": ["pmfby", "fasal bima", "crop insurance", "agriculture insurance", "kharif", "rabi", "weather insurance"]
},
{
"id": "social_006",
"category": "social_security",
"title": "NREGA / MGNREGS - Employment Guarantee",
"content": (
"MGNREGS (Mahatma Gandhi National Rural Employment Guarantee Scheme): "
"Guarantees 100 days of paid work per year to adult rural household members. "
"Current wage rate: Varies by state, typically Rs. 220β350 per day. "
"Payment: Directly into bank or post office account within 15 days. "
"Works include: Road construction, water conservation, afforestation, land development. "
"Job Card: Required to participate. Obtain from Gram Panchayat. "
"Unemployment allowance: If work not provided within 15 days, entitlement to unemployment allowance. "
"Not a loan scheme β this is a wage employment entitlement. "
"Check work status at nrega.nic.in."
),
"tags": ["nrega", "mgnregs", "employment guarantee", "job card", "rural employment", "mahatma gandhi"]
},
# βββββββββββββββββββββββββββββββββββββββββββββ
# SECTION 5: MICROFINANCE & NBFC
# βββββββββββββββββββββββββββββββββββββββββββββ
{
"id": "nbfc_001",
"category": "nbfc_microfinance",
"title": "NBFC - Non-Banking Financial Companies",
"content": (
"NBFCs (Non-Banking Financial Companies) are financial institutions that provide banking-like services but cannot accept demand deposits. "
"Regulated by RBI. "
"Types: NBFC-MFI (Microfinance), NBFC-HFC (Housing), NBFC-AFC (Asset Finance), NBFC-ICC (Investments). "
"Key NBFCs in India: Bajaj Finance, Muthoot Finance, Manappuram Finance, Tata Capital, Mahindra Finance, L&T Finance, HDB Financial Services. "
"Bajaj Finance: Personal loans, consumer durable loans, home loans. Quick digital disbursal. "
"Muthoot Finance: India's largest gold loan NBFC. Quick gold loans. "
"Manappuram Finance: Gold loans, vehicle loans, microfinance. "
"NBFCs often lend to those rejected by banks β slightly higher interest rates but more flexible. "
"NBFC-MFIs: Provide small loans (up to Rs. 3 lakh) to low-income borrowers, often through JLG/SHG model. Examples: Bandhan Bank (erstwhile MFI), Arohan, CreditAccess Grameen, Spandana, SKS/Bharat Financial."
),
"tags": ["nbfc", "bajaj finance", "muthoot", "manappuram", "gold loan", "microfinance", "consumer loan", "fast loan"]
},
{
"id": "nbfc_002",
"category": "nbfc_microfinance",
"title": "Microfinance Institutions (MFIs) and their Loan Process",
"content": (
"MFIs (Microfinance Institutions) provide small loans to low-income borrowers, especially rural women, without collateral. "
"Typical loan size: Rs. 10,000 to Rs. 3 lakh. "
"Loan process: "
"1. Form JLG (Joint Liability Group) of 4β10 members. "
"2. Attend group meeting (CGT - Compulsory Group Training for 3β7 days). "
"3. Submit KYC documents. "
"4. Loan disbursed to group account or individual account. "
"5. Repayment through weekly or fortnightly group meetings. "
"Interest rates: Capped at 22β24% p.a. by RBI for NBFC-MFIs. "
"Key rule: Borrower's total microfinance debt cannot exceed Rs. 3 lakh across all MFIs. Maximum 3 MFI lenders. "
"Use of loan: Income-generating activities (small business, agriculture, livestock, trade)."
),
"tags": ["mfi", "microfinance", "jlg", "group loan", "cgt", "joint liability", "rural loan", "women microfinance"]
},
# βββββββββββββββββββββββββββββββββββββββββββββ
# SECTION 6: BANKING PROCESSES
# βββββββββββββββββββββββββββββββββββββββββββββ
{
"id": "process_001",
"category": "banking_process",
"title": "Home Loan Application Process",
"content": (
"Step-by-step Home Loan Application Process in India: "
"Step 1: Check eligibility. Banks consider income, age, CIBIL score, employment type, existing liabilities. "
"Step 2: Calculate loan amount. Generally 80% of property value (LTV = Loan to Value ratio). "
"Step 3: Select bank and loan product. Compare interest rates, tenure, processing fees. "
"Step 4: Submit application with documents: KYC, income proof, property documents (title deed, approved plan, NOC). "
"Step 5: Loan processing. Bank verifies documents, assesses repayment capacity, conducts legal and technical checks on property. "
"Step 6: Sanction letter issued. Contains loan amount, rate, tenure, EMI details. Valid for 6 months. "
"Step 7: Property registration and mortgage creation. "
"Step 8: Loan disbursement β full for ready property, in tranches for under-construction. "
"Timeline: 7β30 working days from submission of complete documents. "
"Tax benefits: Principal repayment (Section 80C up to Rs. 1.5 lakh), Interest (Section 24b up to Rs. 2 lakh)."
),
"tags": ["home loan process", "loan application", "sanction", "disbursement", "ltv", "property loan", "mortgage"]
},
{
"id": "process_002",
"category": "banking_process",
"title": "Personal Loan Application Process",
"content": (
"Personal Loan Application Process: "
"Step 1: Check eligibility. Minimum salary Rs. 15,000β25,000/month (varies by bank/city). Age 21β58 years. CIBIL > 700. "
"Step 2: Choose lender (bank, NBFC, fintech). Compare rates. "
"Step 3: Apply online or at branch. "
"Step 4: Submit documents: KYC, salary slips (3 months), bank statement (6 months), Form 16, employment letter. "
"Step 5: Credit appraisal (automated for pre-approved; manual review for others). "
"Step 6: Approval and disbursement. Can be same-day for pre-approved digital loans. "
"EMI auto-debited from salary account. "
"No end-use restriction β can be used for any purpose. "
"FOIR (Fixed Obligation to Income Ratio): Total EMIs should not exceed 40β50% of net monthly income."
),
"tags": ["personal loan process", "salary loan", "instant loan", "foir", "quick loan", "salaried loan"]
},
{
"id": "process_003",
"category": "banking_process",
"title": "Opening a Bank Account",
"content": (
"How to open a bank account in India: "
"Types: Savings Account, Current Account, Jan Dhan Account (zero balance), Fixed Deposit (FD), Recurring Deposit (RD). "
"Documents required: "
"KYC: Aadhaar + PAN (or Form 60 if no PAN). Passport-size photo. "
"Some banks: Additional income proof or address proof. "
"Jan Dhan (PMJDY): Only Aadhaar needed. Zero balance. No minimum balance requirement. "
"Zero-balance digital accounts: 811 by Kotak, IDFC FIRST, Paytm Payments Bank β open via app in minutes. "
"Small/Basic Savings Account: For those without complete KYC β limited to Rs. 50,000 balance and Rs. 1 lakh annual transactions. "
"Video KYC (V-KYC): Many banks now offer account opening through video call β no need to visit branch."
),
"tags": ["bank account opening", "savings account", "jan dhan account", "zero balance", "kyc", "video kyc"]
},
{
"id": "process_004",
"category": "banking_process",
"title": "UPI and Digital Payments",
"content": (
"UPI (Unified Payments Interface): Real-time payment system developed by NPCI. "
"Apps: PhonePe, Google Pay, Paytm, BHIM, BHIM SBI Pay, iMobile Pay, Axis Pay, etc. "
"Link bank account to UPI. Payments using VPA (Virtual Payment Address) like name@okaxis. "
"Limits: Rs. 1 lakh per transaction (Rs. 2 lakh for some categories). "
"IMPS: Immediate Payment Service β 24x7 fund transfer up to Rs. 5 lakh. "
"NEFT: National Electronic Funds Transfer β 24x7 in half-hourly batches. "
"RTGS: Real Time Gross Settlement β for transfers above Rs. 2 lakh, same day. "
"UPI 123PAY: UPI for feature phones without internet. "
"UPI Lite: For small transactions up to Rs. 500 offline. "
"RuPay: Indian payment network for debit/credit cards issued by Indian banks."
),
"tags": ["upi", "digital payment", "phonepe", "google pay", "paytm", "imps", "neft", "rtgs", "bhim", "rupay"]
},
{
"id": "process_005",
"category": "banking_process",
"title": "Loan Against Property (LAP)",
"content": (
"Loan Against Property (LAP): Secured loan where residential/commercial property is pledged as collateral. "
"Loan amount: Up to 60β70% of property's market value. "
"Interest rate: 9.5%β14% p.a. Lower than personal loan, higher than home loan. "
"Tenure: Up to 15 years. "
"Use: Business expansion, working capital, medical expenses, education, debt consolidation. "
"Documents: Property title deed, valuation report, KYC, income proof, property insurance. "
"The original property documents are held by bank until full repayment. "
"After full repayment, bank returns documents (discharge of mortgage). "
"For self-employed: Business continuity proof, GST returns, ITR needed."
),
"tags": ["lap", "loan against property", "mortgage loan", "property collateral", "secured loan", "business loan"]
},
{
"id": "process_006",
"category": "banking_process",
"title": "Fixed Deposit (FD) and Recurring Deposit (RD)",
"content": (
"Fixed Deposit (FD): Lump sum deposited for a fixed period at a fixed interest rate. "
"FD tenures: 7 days to 10 years. "
"Interest rates: 5.5%β8.5% p.a. depending on bank and tenure. Senior citizens get 0.25β0.5% extra. "
"TDS: Tax deducted at source on FD interest above Rs. 40,000/year (Rs. 50,000 for seniors). "
"Loan against FD: 90% of FD amount at 1β2% above FD rate. Quick liquidity without breaking FD. "
"Premature withdrawal: Allowed with penalty of 0.5β1%. "
""
"Recurring Deposit (RD): Fixed amount deposited monthly for fixed tenure. "
"RD tenures: 6 months to 10 years. "
"Good for disciplined savers. Interest rates similar to FD. "
""
"Tax-Saving FD: 5-year lock-in. Up to Rs. 1.5 lakh deductible under Section 80C."
),
"tags": ["fixed deposit", "fd", "recurring deposit", "rd", "savings", "investment", "tax saving fd", "senior citizen"]
},
# βββββββββββββββββββββββββββββββββββββββββββββ
# SECTION 7: CONSUMER RIGHTS & GRIEVANCE
# βββββββββββββββββββββββββββββββββββββββββββββ
{
"id": "rights_001",
"category": "consumer_rights",
"title": "Banking Ombudsman and Grievance Redressal",
"content": (
"RBI Integrated Ombudsman Scheme (RBI IOS): Free, expeditious grievance redressal for bank customers. "
"Covers: Banks, NBFCs (deposit-taking and credit card), payment system operators, digital payment participants. "
"How to file: "
"Step 1: First complain to the bank's official complaint channel. Wait 30 days. "
"Step 2: If no response or unsatisfactory response, file complaint at cms.rbi.org.in or call 14448. "
"Eligible complaints: ATM failure, unauthorized transactions, loan-related issues, mis-selling, excessive charges. "
"Award limit: Up to Rs. 20 lakh. "
"Complaints must be filed within 1 year of grievance. "
"Other channels: SEBI SCORES (for investment grievances), IRDAI Bima Bharosa (insurance), NPCI for UPI issues."
),
"tags": ["ombudsman", "banking grievance", "rbi complaint", "customer rights", "cms rbi", "complaint"]
},
{
"id": "rights_002",
"category": "consumer_rights",
"title": "Fair Lending Practices and Borrower Rights",
"content": (
"RBI guidelines on fair lending practices: "
"Banks must give a sanction letter with all terms before disbursement. "
"Loan agreement must be in a language understood by the borrower. "
"Banks cannot demand unauthorized collateral or charge undisclosed fees. "
"Reset of interest rate: On floating rate loans, banks must reset the rate periodically. "
"Recovery agent rules: Banks can use recovery agents but must give prior notice, agents cannot use abusive or illegal tactics. "
"SARFAESI Act: Banks can take possession of secured assets after 60-day notice for NPA accounts, through DRT (Debt Recovery Tribunal). "
"Borrower can contest in court if proper process not followed. "
"Right to receive NOC (No Objection Certificate) and original documents within 30 days of full repayment."
),
"tags": ["fair lending", "borrower rights", "rbi guidelines", "recovery agent", "sarfaesi", "noc", "loan agreement"]
},
]
def get_all_documents():
"""Return all knowledge base documents."""
return KNOWLEDGE_BASE
def get_by_category(category: str):
"""Filter documents by category."""
return [doc for doc in KNOWLEDGE_BASE if doc["category"] == category]
def get_categories():
"""List all unique categories."""
return list(set(doc["category"] for doc in KNOWLEDGE_BASE))
def get_document_texts():
"""Return list of (id, full_text) tuples for embedding."""
return [
(doc["id"], f"{doc['title']}\n{doc['content']}")
for doc in KNOWLEDGE_BASE
]
|