""" Comprehensive Indian Banking & Finance Knowledge Base Used for RAG retrieval - all documents in English for retrieval, answers generated back in Hindi. """ KNOWLEDGE_BASE = [ # ───────────────────────────────────────────── # SECTION 1: CORE FINANCIAL TERMS # ───────────────────────────────────────────── { "id": "term_001", "category": "financial_terms", "title": "EMI - Equated Monthly Installment", "content": ( "EMI (Equated Monthly Installment) is the fixed amount a borrower pays every month to repay a loan. " "It consists of two parts: principal repayment and interest payment. " "Formula: EMI = P × r × (1+r)^n / ((1+r)^n - 1), where P = principal, r = monthly interest rate, n = number of months. " "In early months, the interest component is higher; as the loan matures, the principal component increases. " "Missing an EMI leads to penalty charges and negative credit score impact. " "Hindi synonyms: kist, maahik kist, maasik bhugtan." ), "tags": ["emi", "installment", "kist", "loan repayment", "monthly payment"] }, { "id": "term_002", "category": "financial_terms", "title": "Interest Rate Types", "content": ( "Fixed Interest Rate: The rate stays the same throughout the loan tenure. EMI does not change. " "Floating/Variable Interest Rate: The rate changes with market conditions (linked to RBI repo rate or MCLR). EMI may increase or decrease. " "Flat Rate: Interest is calculated on the original principal for the entire tenure — more expensive than reducing balance. " "Reducing Balance Rate: Interest is calculated only on the outstanding principal — cheaper and fairer. " "Most banks in India use reducing balance method for home loans and personal loans. " "Hindi: faixed byaj dar, parivartan byaj dar." ), "tags": ["interest rate", "fixed rate", "floating rate", "byaj dar", "flat rate", "reducing balance"] }, { "id": "term_003", "category": "financial_terms", "title": "Principal and Tenure", "content": ( "Principal (Mool Rashi): The original loan amount borrowed, excluding interest. " "Loan Tenure (Avadhi): The total time period to repay the loan, expressed in months or years. " "Longer tenure → lower EMI but higher total interest paid. " "Shorter tenure → higher EMI but lower total interest paid. " "For home loans, tenure can be up to 30 years. For personal loans, usually 1–5 years. For vehicle loans, 1–7 years." ), "tags": ["principal", "mool rashi", "tenure", "avadhi", "loan duration"] }, { "id": "term_004", "category": "financial_terms", "title": "Credit Score and CIBIL", "content": ( "Credit Score (CIBIL Score) is a 3-digit number ranging from 300 to 900 that represents a person's creditworthiness. " "Score above 750 is considered excellent and gets better loan terms. " "Score 650–750 is average. Below 650 is poor and may lead to loan rejection. " "CIBIL (Credit Information Bureau India Limited) is the most popular credit bureau in India. " "Factors affecting score: repayment history (35%), credit utilization (30%), length of credit history (15%), credit mix (10%), new credit inquiries (10%). " "Defaulting on loans, missing EMIs, and high credit card utilization reduce the score. " "Hindi: saakh score, vishwasniyata score." ), "tags": ["cibil", "credit score", "saakh", "creditworthiness", "loan eligibility"] }, { "id": "term_005", "category": "financial_terms", "title": "Processing Fee and Prepayment Charges", "content": ( "Processing Fee: A one-time fee charged by the bank when a loan application is processed. " "Typically 0.5% to 2% of the loan amount. Some banks waive this for good customers. " "Prepayment Penalty: Charge for repaying the loan before tenure ends. " "RBI directive: No prepayment penalty on floating rate home loans and personal loans for individuals. " "Fixed rate loans may have prepayment penalty of 1–3%. " "Foreclosure: Fully closing the loan before tenure by paying the outstanding principal. " "Part-prepayment: Paying extra amount to reduce principal, which reduces EMI or tenure." ), "tags": ["processing fee", "prepayment", "foreclosure", "part payment", "penalty", "charges"] }, { "id": "term_006", "category": "financial_terms", "title": "Collateral and Guarantor", "content": ( "Collateral (Zamanat): An asset pledged to the lender as security against a loan. " "If the borrower defaults, the bank can seize and sell the collateral to recover the loan. " "Secured Loan: Backed by collateral (home loan, gold loan, vehicle loan). Lower interest rate. " "Unsecured Loan: No collateral required (personal loan, credit card). Higher interest rate. " "Guarantor (Zamanatdar): A third person who agrees to repay the loan if the borrower cannot. " "Co-applicant: A joint borrower who shares equal responsibility and can increase loan eligibility." ), "tags": ["collateral", "zamanat", "guarantor", "security", "secured loan", "unsecured loan"] }, { "id": "term_007", "category": "financial_terms", "title": "Moratorium and Loan Restructuring", "content": ( "Moratorium: A temporary pause on loan EMI payments, allowed by the bank during financial hardship. " "During moratorium, interest continues to accrue. After moratorium ends, EMI or tenure increases. " "RBI offered a 6-month moratorium during COVID-19 pandemic in 2020. " "Loan Restructuring: Modifying loan terms (lower EMI, extended tenure, reduced interest) to help borrowers in genuine distress. " "NPA (Non-Performing Asset): A loan where borrower has not paid EMI for 90+ days. Declared as bad debt. " "OTS (One Time Settlement): Bank agrees to settle for less than the total outstanding amount." ), "tags": ["moratorium", "loan restructuring", "NPA", "OTS", "hardship", "holiday"] }, { "id": "term_008", "category": "financial_terms", "title": "KYC Documents", "content": ( "KYC (Know Your Customer) is mandatory for all banking and loan services in India. " "Identity Proof (any one): Aadhaar Card, PAN Card, Passport, Voter ID, Driving License. " "Address Proof (any one): Aadhaar Card, Utility Bill (electricity/water/gas), Rent Agreement, Bank Statement. " "Income Proof for Salaried: Last 3 months salary slips, Form 16, last 6 months bank statement. " "Income Proof for Self-Employed: ITR (Income Tax Return) for last 2–3 years, business registration proof, GST returns. " "PAN Card is mandatory for loans above Rs. 50,000. " "Aadhaar-based e-KYC is accepted for most digital loan applications." ), "tags": ["kyc", "documents", "aadhaar", "pan card", "identity proof", "address proof", "income proof"] }, { "id": "term_009", "category": "financial_terms", "title": "MCLR and Repo Rate", "content": ( "Repo Rate: The rate at which RBI (Reserve Bank of India) lends money to commercial banks. " "When RBI cuts repo rate, banks can reduce home loan and other loan interest rates. " "MCLR (Marginal Cost of Funds based Lending Rate): The minimum interest rate below which banks cannot lend. " "Introduced in 2016 to improve monetary policy transmission. " "Most floating rate loans are linked to MCLR or external benchmark (repo rate). " "EBLR (External Benchmark Lending Rate): Since Oct 2019, all floating rate retail loans must be linked to RBI repo rate or other external benchmarks. " "Base Rate: Older benchmark replaced by MCLR. Some old loans still on base rate." ), "tags": ["mclr", "repo rate", "rbi", "base rate", "eblr", "benchmark rate", "interest rate policy"] }, { "id": "term_010", "category": "financial_terms", "title": "Loan Types Overview", "content": ( "Home Loan: For purchasing, constructing or renovating a house. Tenure up to 30 years. Rate: 8.5%–10% p.a. " "Personal Loan: Unsecured, for any purpose. Tenure 1–5 years. Rate: 10%–24% p.a. " "Vehicle Loan (Car/Two-Wheeler): For buying vehicles. Tenure up to 7 years. Rate: 7%–12% p.a. " "Gold Loan: Against gold jewelry/coins. Quick disbursal. Tenure up to 3 years. Rate: 7%–15% p.a. " "Education Loan: For higher studies in India or abroad. Moratorium during study period. Rate: 8%–15% p.a. " "Business Loan / MSME Loan: For small and medium businesses. Collateral may or may not be required. " "Mudra Loan: Government scheme for small businesses (up to Rs. 10 lakh). " "Agricultural Loan / Kisan Credit Card: For farmers. Subsidized interest rates." ), "tags": ["home loan", "personal loan", "vehicle loan", "gold loan", "education loan", "business loan", "mudra", "kisan credit card"] }, # ───────────────────────────────────────────── # SECTION 2: MAJOR BANKS IN INDIA # ───────────────────────────────────────────── { "id": "bank_001", "category": "banks", "title": "State Bank of India (SBI) - Services and Loans", "content": ( "State Bank of India (SBI) is India's largest public sector bank. " "Home Loan: SBI Home Loan starts at 8.5% p.a. Products include SBI Home Loan, SBI Flexipay Home Loan, SBI Privilege Home Loan (for govt employees), SBI Shaurya Home Loan (for defence personnel). " "Personal Loan: SBI XPRESS Credit for salaried, rate 11%–15% p.a. up to Rs. 20 lakh. " "Car Loan: SBI Car Loan at 8.85% p.a. onwards. " "Gold Loan: SBI Realty Gold Loan up to Rs. 50 lakh. " "Education Loan: SBI Student Loan Scheme and SBI Scholar Loan for premier institutes. " "PMJDY: SBI is a key participant in Pradhan Mantri Jan Dhan Yojana for zero-balance accounts. " "Kisan Credit Card: Available for farmers. SBI YONO app for digital banking. " "Customer Care: 1800-11-2211 (toll free)." ), "tags": ["sbi", "state bank of india", "sbi home loan", "sbi personal loan", "sbi gold loan", "public sector bank"] }, { "id": "bank_002", "category": "banks", "title": "HDFC Bank - Services and Loans", "content": ( "HDFC Bank is India's largest private sector bank. " "Home Loan: HDFC Home Loan at 8.75% p.a. onwards. Offers balance transfer and top-up facility. " "Personal Loan: Up to Rs. 40 lakh, rate 10.85%–24% p.a., tenure 1–5 years. Pre-approved offers for existing customers. " "Car Loan: 7.9% p.a. onwards. Up to 100% of on-road price. " "Two Wheeler Loan: Up to 95% of vehicle cost. " "Credit Cards: Wide range including MoneyBack, Regalia, Millennia. " "Business Loan: HDFC SmartBiz Loan for SMEs up to Rs. 50 lakh. " "Education Loan: Up to Rs. 20 lakh for India, Rs. 45 lakh for abroad. " "Digital Channels: HDFC Bank MyAccount app, NetBanking. " "Customer Care: 1800-202-6161 (toll free)." ), "tags": ["hdfc", "hdfc bank", "hdfc home loan", "hdfc personal loan", "private sector bank"] }, { "id": "bank_003", "category": "banks", "title": "ICICI Bank - Services and Loans", "content": ( "ICICI Bank is one of India's top private sector banks. " "Home Loan: 8.75% p.a. onwards. ICICI Home Search platform for property discovery. " "Personal Loan: Insta Personal Loan up to Rs. 50 lakh for pre-approved customers. Rate 10.85% p.a. onwards. " "Car Loan: 8.85% p.a. onwards. Approval in 30 minutes for salaried customers. " "Education Loan: Up to Rs. 1 crore for abroad studies with moratorium. " "Gold Loan: Loan against gold at 9% p.a. onwards. " "iMobile Pay: ICICI's digital banking super-app. " "Paylater: Buy now pay later service. " "Business Banking: CC limit, OD, working capital loans. " "Customer Care: 1800-1080 (toll free)." ), "tags": ["icici", "icici bank", "icici home loan", "icici personal loan", "private sector bank"] }, { "id": "bank_004", "category": "banks", "title": "Bank of Baroda (BOB) - Services and Loans", "content": ( "Bank of Baroda is a major public sector bank in India. " "Home Loan: BOB Home Loan starting 8.4% p.a. Baroda Home Suvidha Loan for easier eligibility. " "Personal Loan: Baroda Personal Loan up to Rs. 10 lakh. Rate 10.9% p.a. " "Vehicle Loan: BOB Vehicle Loan at competitive rates. " "Education Loan: Baroda Vidya Loan and Baroda Scholar schemes. " "Baroda Tiranga Plus Deposit: Special FD scheme. " "PM SVANidhi: For street vendors. " "bob World app for digital services. " "Baroda Connect for internet banking. " "Customer Care: 1800-5700." ), "tags": ["bank of baroda", "bob", "baroda home loan", "baroda personal loan", "public sector bank"] }, { "id": "bank_005", "category": "banks", "title": "Punjab National Bank (PNB) - Services and Loans", "content": ( "Punjab National Bank (PNB) is one of India's oldest and largest public sector banks. " "Home Loan: PNB Housing Finance offers home loans from 8.5% p.a. " "PNB Pride Home Loan for government employees. " "Personal Loan: PNB Personal Loan up to Rs. 15 lakh. Rate 11.4% p.a. onwards. " "Vehicle Loan: PNB Car Loan at 8.85% p.a. " "Education Loan: PNB Saraswati Loan and Udaan for studies abroad. " "Kisan Credit Card: For agricultural lending. " "PNB One app for mobile banking. " "Customer Care: 1800-180-2222." ), "tags": ["pnb", "punjab national bank", "pnb home loan", "pnb personal loan", "public sector bank"] }, { "id": "bank_006", "category": "banks", "title": "Axis Bank - Services and Loans", "content": ( "Axis Bank is India's third largest private sector bank. " "Home Loan: 8.75% p.a. onwards. FastForward Home Loans for quick processing. " "Personal Loan: Up to Rs. 40 lakh, rate 10.49% p.a. onwards. Instant approval for pre-approved customers. " "Car Loan: 8.7% p.a. onwards. " "EDGE Credit Card: Popular rewards credit card. " "Business Loan: Axis Business Loan up to Rs. 75 lakh. " "Axis Mobile app and internet banking. " "Burgundy and Priority Banking for HNI customers. " "Customer Care: 1800-419-5959." ), "tags": ["axis bank", "axis home loan", "axis personal loan", "private sector bank"] }, { "id": "bank_007", "category": "banks", "title": "Canara Bank - Services and Loans", "content": ( "Canara Bank is a major public sector bank formed after merger with Syndicate Bank. " "Home Loan: Canara Bank Home Loan at 8.45% p.a. Special rates for women borrowers. " "Personal Loan: Canara Budget at 12% p.a. for salaried. " "Gold Loan: Canara Gold Loan for quick liquidity. " "Education Loan: Canara Vidya Turant for digital processing. " "Canara Bank MSME loans under government schemes. " "Canara ai1 mobile banking app. " "Customer Care: 1800-103-0018." ), "tags": ["canara bank", "canara home loan", "canara personal loan", "public sector bank"] }, { "id": "bank_008", "category": "banks", "title": "Kotak Mahindra Bank - Services and Loans", "content": ( "Kotak Mahindra Bank is a leading private sector bank. " "Home Loan: 8.75% p.a. onwards. Unique step-up EMI product. " "Personal Loan: Up to Rs. 40 lakh at 10.99% p.a. " "Car Loan: 7.9% p.a. for new cars. " "811 Zero Balance Account: Popular digital savings account. " "Business Loan: Working capital and term loans for businesses. " "Kotak Mobile Banking app is highly rated. " "Customer Care: 1860-266-2666." ), "tags": ["kotak", "kotak mahindra bank", "kotak home loan", "kotak personal loan", "private sector bank"] }, { "id": "bank_009", "category": "banks", "title": "Union Bank of India - Services and Loans", "content": ( "Union Bank of India is a public sector bank formed after merger with Andhra Bank and Corporation Bank. " "Home Loan: Union Home at 8.35% p.a. — among the lowest rates. " "Personal Loan: Union Personal up to Rs. 15 lakh. " "Union Miles Car Loan: For vehicle purchase. " "Union Education: Loan for higher studies. " "MSME Loans: Stand Up India, PMEGP participation. " "Vyom Mobile Banking. " "Customer Care: 1800-22-2244." ), "tags": ["union bank", "union bank of india", "union home loan", "public sector bank"] }, { "id": "bank_010", "category": "banks", "title": "Indian Bank - Services and Loans", "content": ( "Indian Bank is a public sector bank headquartered in Chennai, merged with Allahabad Bank. " "Home Loan: IND Home Loan at 8.4% p.a. " "Personal Loan: IND Personal at 12% p.a. " "Gold Loan: Quick disbursal, suitable for rural areas. " "Kisan Credit Card and SHG Linkage for rural finance. " "MSME loans under PM Mudra and Stand Up India. " "IndOASIS and IndPay mobile apps. " "Customer Care: 1800-425-4422." ), "tags": ["indian bank", "ind home loan", "public sector bank", "allahabad bank"] }, { "id": "bank_011", "category": "banks", "title": "Small Finance Banks - Services and Loans", "content": ( "Small Finance Banks (SFBs) serve underbanked populations with small-ticket loans. " "Key SFBs: AU Small Finance Bank, Jana Small Finance Bank, Ujjivan Small Finance Bank, Equitas Small Finance Bank, ESAF Small Finance Bank. " "Products: Micro Loans, Group Loans (JLG), Housing Microfinance, MSME Loans, Agriculture Loans, Two-Wheeler Loans. " "AU Small Finance Bank: Home loan, vehicle loan, business loan. Higher FD rates. " "Ujjivan SFB: Focuses on women micro-borrowers. MSE loans, home loans for low income. " "Equitas SFB: Housing loan for self-employed informal segment, HDB financial services. " "Loan amounts: Rs. 10,000 to Rs. 25 lakh. " "These banks offer doorstep banking and serve first-time borrowers and daily wage workers." ), "tags": ["small finance bank", "sfb", "au bank", "ujjivan", "equitas", "jana bank", "micro loan", "jlg", "group loan"] }, { "id": "bank_012", "category": "banks", "title": "Regional Rural Banks (RRBs) and Co-operative Banks", "content": ( "Regional Rural Banks (RRBs): Jointly owned by central govt, state govt, and a sponsor bank. " "Focus on rural credit, agriculture loans, and rural development. " "Examples: Prathama UP Gramin Bank, Karnataka Gramin Bank, Baroda Rajasthan Kshetriya Gramin Bank. " "Products: Kisan Credit Card, farm machinery loans, SHG loans. " "Co-operative Banks: Owned by members. Key entities: District Central Co-operative Banks (DCCBs), Primary Agricultural Credit Societies (PACS), Urban Co-operative Banks (UCBs). " "Often offer lower interest rates but have governance challenges. " "NABARD (National Bank for Agriculture and Rural Development): Apex body for rural finance. Provides refinance to RRBs and co-operatives." ), "tags": ["rrb", "regional rural bank", "cooperative bank", "nabard", "rural credit", "pacs", "kisan"] }, # ───────────────────────────────────────────── # SECTION 3: GOVERNMENT CREDIT SCHEMES # ───────────────────────────────────────────── { "id": "scheme_001", "category": "govt_schemes", "title": "PM Mudra Yojana (PMMY)", "content": ( "PM Mudra Yojana (PMMY) provides loans up to Rs. 10 lakh to non-farm non-corporate small/micro enterprises. " "Three categories: " "1) Shishu: Loans up to Rs. 50,000 — for startups or very small businesses. " "2) Kishore: Loans from Rs. 50,001 to Rs. 5 lakh — for established businesses needing growth capital. " "3) Tarun: Loans from Rs. 5 lakh to Rs. 10 lakh — for larger micro enterprises. " "No collateral required. Available through banks, MFIs, NBFCs, and RRBs. " "Interest rate varies: typically 9%–12% p.a. " "Eligibility: Indian citizen, non-farm business, proprietorship, partnership, or company. " "Apply at any bank branch or online at mudra.org.in. " "Mudra Card: Overdraft facility for working capital. " "Tarun Plus category (up to Rs. 20 lakh) introduced in Budget 2024–25 for graduating Tarun borrowers." ), "tags": ["mudra", "pmmy", "shishu", "kishore", "tarun", "small business loan", "micro enterprise", "self employment"] }, { "id": "scheme_002", "category": "govt_schemes", "title": "Stand-Up India Scheme", "content": ( "Stand-Up India: Facilitates bank loans between Rs. 10 lakh and Rs. 1 crore to SC/ST borrowers and women entrepreneurs. " "At least one SC/ST and one woman borrower per bank branch must be covered. " "For setting up greenfield enterprises in manufacturing, services, or trading. " "Repayment: Up to 7 years. Moratorium period up to 18 months. " "Loans covered under CGFSIL (Credit Guarantee Fund Scheme for Stand-Up India Loans). " "Apply online at standupmitra.in or directly at bank branch. " "Documents: Business plan, identity proof, address proof, caste certificate (for SC/ST)." ), "tags": ["stand up india", "sc/st loan", "women entrepreneur", "standupmitra", "greenfield enterprise"] }, { "id": "scheme_003", "category": "govt_schemes", "title": "PM SVANidhi - Street Vendors Loan", "content": ( "PM SVANidhi (Pradhan Mantri Street Vendor's AtmaNirbhar Nidhi): Micro-credit scheme for street vendors. " "Launched in June 2020. " "Loan amounts: " "First loan: Rs. 10,000. " "Second loan: Rs. 20,000 (on timely repayment). " "Third loan: Rs. 50,000. " "No collateral required. Interest subsidy of 7% for timely repayment. " "Digital transactions incentivized with cashback up to Rs. 1,200 per year. " "Eligibility: Street vendors operating in urban areas with vendor certificate or letter of recommendation. " "Apply at bank branch or through ULB (Urban Local Body). " "Portal: pmsvanidhi.mohua.gov.in." ), "tags": ["svanidhi", "street vendor loan", "rehri", "khomcha", "working capital", "urban vendor"] }, { "id": "scheme_004", "category": "govt_schemes", "title": "PMEGP - PM Employment Generation Programme", "content": ( "PMEGP (Pradhan Mantri Employment Generation Programme): Subsidy-linked credit scheme for new enterprises. " "Implementing agency: KVIC (Khadi and Village Industries Commission). " "Maximum project cost: Rs. 50 lakh for manufacturing, Rs. 20 lakh for service sector. " "Subsidy (Margin Money): " "Urban areas: 15% for general, 25% for special categories. " "Rural areas: 25% for general, 35% for special categories. " "Special categories include SC/ST, women, ex-servicemen, minorities, persons with disability. " "Beneficiary contribution: 5% (special category) or 10% (general). " "Balance funded by bank loan. " "Apply at kviconline.gov.in. " "Eligibility: 18+ years, no income limit. Class 8 pass for projects above Rs. 10 lakh." ), "tags": ["pmegp", "kvic", "employment generation", "subsidy loan", "manufacturing", "startup grant"] }, { "id": "scheme_005", "category": "govt_schemes", "title": "Kisan Credit Card (KCC)", "content": ( "Kisan Credit Card (KCC): Provides timely and adequate credit to farmers for agricultural and allied activities. " "Credit limit: Based on land holding, crop pattern, scale of finance. Typically Rs. 50,000 to Rs. 3 lakh. " "Interest rate: 7% p.a. For timely repayment, 3% interest subvention → effective rate only 4% p.a. " "Coverage: Crop cultivation, post-harvest expenses, farm maintenance, allied activities (animal husbandry, fishery). " "Validity: 5 years (renewable). " "Documents: Land ownership or tenancy proof, identity proof, passport photo. " "ATMA KCC: Government linking KCC with Aadhaar for seamless renewal. " "Now also extended to fishermen and animal husbandry farmers." ), "tags": ["kisan credit card", "kcc", "farmer loan", "agriculture credit", "crop loan", "kisan"] }, { "id": "scheme_006", "category": "govt_schemes", "title": "PM Awas Yojana - Credit Linked Subsidy Scheme (CLSS)", "content": ( "PMAY-CLSS (Credit Linked Subsidy Scheme) provides interest subsidy on home loans to EWS/LIG/MIG households. " "Beneficiary categories: " "EWS (income up to Rs. 3 lakh) and LIG (Rs. 3–6 lakh): 6.5% interest subsidy on loan up to Rs. 6 lakh. " "MIG-I (Rs. 6–12 lakh): 4% subsidy on Rs. 9 lakh. " "MIG-II (Rs. 12–18 lakh): 3% subsidy on Rs. 12 lakh. " "The subsidy is credited upfront to the loan account, reducing the effective EMI significantly. " "For EWS/LIG, house area limited to 30 sqm (EWS) and 60 sqm (LIG). " "Apply through PLI (Primary Lending Institutions) — banks, HFCs. " "Required: Aadhaar of all family members, no other pucca house in India." ), "tags": ["pmay", "awas yojana", "housing scheme", "clss", "home loan subsidy", "ews", "lig", "affordable housing"] }, { "id": "scheme_007", "category": "govt_schemes", "title": "CGTMSE - Credit Guarantee for MSMEs", "content": ( "CGTMSE (Credit Guarantee Fund Trust for Micro and Small Enterprises): Provides guarantee cover to banks for collateral-free MSME loans. " "Coverage: Up to 85% of loan amount for loans up to Rs. 5 crore (enhanced to Rs. 5 crore). " "Benefit: Borrowers do not need to provide collateral or third-party guarantee. " "Annual guarantee fee: 1–2% of loan amount (borne by borrower). " "Eligible entities: Manufacturing and service MSMEs, new and existing. " "Banks: All scheduled commercial banks and select NBFCs are member institutions. " "ECLGS (Emergency Credit Line Guarantee Scheme): COVID-era scheme giving 20% extra loan to existing MSMEs with 100% guarantee." ), "tags": ["cgtmse", "msme loan", "collateral free", "guarantee scheme", "small business", "eclgs"] }, { "id": "scheme_008", "category": "govt_schemes", "title": "National Rural Livelihoods Mission (NRLM) - SHG Credit", "content": ( "NRLM (Deendayal Antyodaya Yojana - DAY-NRLM): Links Self Help Groups (SHGs) to bank credit. " "SHG: Group of 10–20 women who pool savings and access joint loans. " "SHG-Bank Linkage Programme: After 6 months of savings, SHGs get bank loans. " "First loan: 4–6x of SHG corpus. Subsequent loans: 8–10x. " "Interest subvention: Women SHG members in rural areas get loans at 7% p.a. and 3% back on timely repayment (effective 4%). " "JLG (Joint Liability Group): 4–10 farmers/small entrepreneurs jointly borrow without collateral. " "Aajeevika Grameen Express Yojana: SHG members can operate rural transport services with credit support." ), "tags": ["nrlm", "shg", "self help group", "women loan", "joint liability group", "jlg", "rural credit", "microfinance"] }, { "id": "scheme_009", "category": "govt_schemes", "title": "PM Vishwakarma Yojana", "content": ( "PM Vishwakarma Yojana: Launched September 2023. Provides support to traditional artisans and craftspeople (Vishwakarmas). " "18 trades covered: Carpenter, Boat Maker, Armourer, Blacksmith, Hammer and Tool Kit Maker, Locksmith, Goldsmith, Potter, Sculptor, Cobbler, Mason, Basket/Mat/Broom Maker, Doll & Toy Maker, Barber, Garland Maker, Washerman, Tailor, Fishing Net Maker. " "Benefits: " "Skill training with Rs. 500/day stipend. " "Toolkit incentive: Rs. 15,000. " "Collateral-free business loan: Rs. 1 lakh (first tranche), Rs. 2 lakh (second tranche at 5% concessional interest). " "Digital payment incentive. " "PM Vishwakarma certificate and ID. " "Apply at pmvishwakarma.gov.in." ), "tags": ["vishwakarma", "artisan loan", "craftsman", "traditional worker", "concessional loan", "skill loan"] }, { "id": "scheme_010", "category": "govt_schemes", "title": "PMJDY - Jan Dhan Yojana and Overdraft Facility", "content": ( "PMJDY (Pradhan Mantri Jan Dhan Yojana): Financial inclusion scheme for zero-balance bank accounts. " "Features: Zero balance savings account, free RuPay debit card, Rs. 1 lakh accident insurance, Rs. 30,000 life insurance. " "Overdraft Facility: Account holders can get overdraft up to Rs. 10,000 (doubled from Rs. 5,000). " "Eligibility for OD: 6 months of satisfactory account operation. Priority to women account holders. " "Over 52 crore accounts opened since 2014. " "DBT (Direct Benefit Transfer): Govt subsidies, scholarships, pensions credited directly to Jan Dhan accounts. " "PMJJBY (Jeevan Jyoti Bima Yojana): Rs. 2 lakh life insurance at Rs. 436/year linked to savings account. " "PMSBY (Suraksha Bima Yojana): Rs. 2 lakh accident insurance at Rs. 20/year." ), "tags": ["jan dhan", "pmjdy", "zero balance account", "overdraft", "financial inclusion", "rupay card", "dbt"] }, { "id": "scheme_011", "category": "govt_schemes", "title": "Education Loan Schemes - Vidya Lakshmi and Padho Pardesh", "content": ( "Vidya Lakshmi Portal (vidyalakshmi.co.in): Single window for education loan applications and govt scholarship. " "Students can apply to multiple banks simultaneously. Tracks application status. " "CSIS (Central Sector Interest Subsidy): Full interest subsidy during study and 1 year after for EWS students (income below Rs. 4.5 lakh). " "Dr. Ambedkar Central Sector Scheme: Interest subsidy for OBC/EBC students studying abroad. " "Padho Pardesh: Interest subsidy for minority community students studying abroad. " "Loan repayment: Starts 1 year after course completion or 6 months after getting a job, whichever is earlier. " "Tax benefit: Interest on education loan deductible under Section 80E for 8 years." ), "tags": ["education loan", "vidya lakshmi", "csis", "student loan", "abroad studies", "scholarship", "interest subsidy"] }, # ───────────────────────────────────────────── # SECTION 4: SOCIAL SECURITY & INSURANCE SCHEMES # ───────────────────────────────────────────── { "id": "social_001", "category": "social_security", "title": "PM Jeevan Jyoti Bima Yojana (PMJJBY) and PM Suraksha Bima Yojana (PMSBY)", "content": ( "PMJJBY (Pradhan Mantri Jeevan Jyoti Bima Yojana): " "Life insurance cover of Rs. 2 lakh for death from any cause. " "Premium: Rs. 436 per year (auto-debited from bank account). " "Eligibility: Age 18–50 years, savings bank account. " "Renewal: Annual. Cover from June 1 to May 31 each year. " "" "PMSBY (Pradhan Mantri Suraksha Bima Yojana): " "Accident insurance. Rs. 2 lakh for accidental death or full disability, Rs. 1 lakh for partial disability. " "Premium: Rs. 20 per year. " "Eligibility: Age 18–70 years, savings bank account. " "" "Both schemes available at any bank, post office, or Jan Dhan account. No medical check required for enrollment." ), "tags": ["pmjjby", "pmsby", "life insurance", "accident insurance", "social security", "bima yojana"] }, { "id": "social_002", "category": "social_security", "title": "Atal Pension Yojana (APY)", "content": ( "Atal Pension Yojana (APY): Pension scheme for unorganized sector workers. " "Guaranteed monthly pension of Rs. 1,000 / 2,000 / 3,000 / 4,000 / 5,000 at age 60. " "Contribution depends on entry age and pension amount chosen. " "Entry age: 18–40 years. Minimum contribution period: 20 years. " "Contribution example: Join at 18, pension Rs. 5,000 → monthly contribution Rs. 210. " "Join at 40, pension Rs. 5,000 → monthly contribution Rs. 1,454. " "Govt co-contribution: 50% of subscriber contribution (max Rs. 1,000/year) for 5 years for new non-income-tax-payer subscribers (scheme closed for income tax payers from Oct 2022). " "On death after 60: Spouse gets same pension. On death of both: Nominee gets accumulated corpus. " "Subscribe at any bank branch or online." ), "tags": ["atal pension", "apy", "pension scheme", "unorganized sector", "retirement", "social security"] }, { "id": "social_003", "category": "social_security", "title": "PM Kisan Samman Nidhi (PM-KISAN)", "content": ( "PM Kisan Samman Nidhi: Direct income support of Rs. 6,000 per year to small and marginal farmer families. " "Paid in 3 installments of Rs. 2,000 each — April-July, August-November, December-March. " "Eligibility: Landholding farmers with up to 2 hectares (now all farmer families). " "Transferred directly to Aadhaar-linked bank account via DBT. " "Not a loan — this is a direct cash transfer benefit. " "Register at pmkisan.gov.in or through Common Service Centre (CSC). " "Documents: Aadhaar, land records, bank account. " "Over 11 crore farmers enrolled." ), "tags": ["pm kisan", "farmer income support", "dbt", "direct benefit transfer", "kisan samman nidhi", "agricultural welfare"] }, { "id": "social_004", "category": "social_security", "title": "EPFO - Provident Fund and Pension for Employees", "content": ( "EPFO (Employees' Provident Fund Organisation): Manages social security for formal sector employees. " "EPF (Employee Provident Fund): 12% of basic salary contributed by employee + 12% by employer. " "Employer 12% split: 8.33% to EPS (Employee Pension Scheme), 3.67% to EPF. " "EPS (Employee Pension Scheme): Monthly pension at age 58 after minimum 10 years of service. " "EDLI (Employee Deposit Linked Insurance): Life insurance up to Rs. 7 lakh (free for EPF members). " "Withdrawal rules: Full EPF withdrawal on retirement or 2 months of unemployment. " "Partial withdrawal: Allowed for house purchase, education, marriage, medical emergency. " "UAN (Universal Account Number): 12-digit portable number for managing EPF across employers. " "Manage at epfindia.gov.in or UMANG app." ), "tags": ["epf", "epfo", "provident fund", "pf", "pension", "eps", "employee social security", "uan", "edli"] }, { "id": "social_005", "category": "social_security", "title": "PM Fasal Bima Yojana (PMFBY) - Crop Insurance", "content": ( "PMFBY (Pradhan Mantri Fasal Bima Yojana): Comprehensive crop insurance for farmers. " "Farmer premium: 2% for Kharif crops, 1.5% for Rabi crops, 5% for commercial/horticulture crops. " "Rest of premium paid by state and central government. " "Coverage: Yield losses due to drought, flood, pest, disease, unseasonal rain, cyclone. " "Also covers: Post-harvest losses for up to 14 days. " "Voluntary since 2020 (was compulsory for KCC farmers earlier). " "Apply through banks, CSCs, or online at pmfby.gov.in before the cut-off date for each crop. " "Claims are settled based on state crop-cutting experiment data or satellite data." ), "tags": ["pmfby", "fasal bima", "crop insurance", "agriculture insurance", "kharif", "rabi", "weather insurance"] }, { "id": "social_006", "category": "social_security", "title": "NREGA / MGNREGS - Employment Guarantee", "content": ( "MGNREGS (Mahatma Gandhi National Rural Employment Guarantee Scheme): " "Guarantees 100 days of paid work per year to adult rural household members. " "Current wage rate: Varies by state, typically Rs. 220–350 per day. " "Payment: Directly into bank or post office account within 15 days. " "Works include: Road construction, water conservation, afforestation, land development. " "Job Card: Required to participate. Obtain from Gram Panchayat. " "Unemployment allowance: If work not provided within 15 days, entitlement to unemployment allowance. " "Not a loan scheme — this is a wage employment entitlement. " "Check work status at nrega.nic.in." ), "tags": ["nrega", "mgnregs", "employment guarantee", "job card", "rural employment", "mahatma gandhi"] }, # ───────────────────────────────────────────── # SECTION 5: MICROFINANCE & NBFC # ───────────────────────────────────────────── { "id": "nbfc_001", "category": "nbfc_microfinance", "title": "NBFC - Non-Banking Financial Companies", "content": ( "NBFCs (Non-Banking Financial Companies) are financial institutions that provide banking-like services but cannot accept demand deposits. " "Regulated by RBI. " "Types: NBFC-MFI (Microfinance), NBFC-HFC (Housing), NBFC-AFC (Asset Finance), NBFC-ICC (Investments). " "Key NBFCs in India: Bajaj Finance, Muthoot Finance, Manappuram Finance, Tata Capital, Mahindra Finance, L&T Finance, HDB Financial Services. " "Bajaj Finance: Personal loans, consumer durable loans, home loans. Quick digital disbursal. " "Muthoot Finance: India's largest gold loan NBFC. Quick gold loans. " "Manappuram Finance: Gold loans, vehicle loans, microfinance. " "NBFCs often lend to those rejected by banks — slightly higher interest rates but more flexible. " "NBFC-MFIs: Provide small loans (up to Rs. 3 lakh) to low-income borrowers, often through JLG/SHG model. Examples: Bandhan Bank (erstwhile MFI), Arohan, CreditAccess Grameen, Spandana, SKS/Bharat Financial." ), "tags": ["nbfc", "bajaj finance", "muthoot", "manappuram", "gold loan", "microfinance", "consumer loan", "fast loan"] }, { "id": "nbfc_002", "category": "nbfc_microfinance", "title": "Microfinance Institutions (MFIs) and their Loan Process", "content": ( "MFIs (Microfinance Institutions) provide small loans to low-income borrowers, especially rural women, without collateral. " "Typical loan size: Rs. 10,000 to Rs. 3 lakh. " "Loan process: " "1. Form JLG (Joint Liability Group) of 4–10 members. " "2. Attend group meeting (CGT - Compulsory Group Training for 3–7 days). " "3. Submit KYC documents. " "4. Loan disbursed to group account or individual account. " "5. Repayment through weekly or fortnightly group meetings. " "Interest rates: Capped at 22–24% p.a. by RBI for NBFC-MFIs. " "Key rule: Borrower's total microfinance debt cannot exceed Rs. 3 lakh across all MFIs. Maximum 3 MFI lenders. " "Use of loan: Income-generating activities (small business, agriculture, livestock, trade)." ), "tags": ["mfi", "microfinance", "jlg", "group loan", "cgt", "joint liability", "rural loan", "women microfinance"] }, # ───────────────────────────────────────────── # SECTION 6: BANKING PROCESSES # ───────────────────────────────────────────── { "id": "process_001", "category": "banking_process", "title": "Home Loan Application Process", "content": ( "Step-by-step Home Loan Application Process in India: " "Step 1: Check eligibility. Banks consider income, age, CIBIL score, employment type, existing liabilities. " "Step 2: Calculate loan amount. Generally 80% of property value (LTV = Loan to Value ratio). " "Step 3: Select bank and loan product. Compare interest rates, tenure, processing fees. " "Step 4: Submit application with documents: KYC, income proof, property documents (title deed, approved plan, NOC). " "Step 5: Loan processing. Bank verifies documents, assesses repayment capacity, conducts legal and technical checks on property. " "Step 6: Sanction letter issued. Contains loan amount, rate, tenure, EMI details. Valid for 6 months. " "Step 7: Property registration and mortgage creation. " "Step 8: Loan disbursement — full for ready property, in tranches for under-construction. " "Timeline: 7–30 working days from submission of complete documents. " "Tax benefits: Principal repayment (Section 80C up to Rs. 1.5 lakh), Interest (Section 24b up to Rs. 2 lakh)." ), "tags": ["home loan process", "loan application", "sanction", "disbursement", "ltv", "property loan", "mortgage"] }, { "id": "process_002", "category": "banking_process", "title": "Personal Loan Application Process", "content": ( "Personal Loan Application Process: " "Step 1: Check eligibility. Minimum salary Rs. 15,000–25,000/month (varies by bank/city). Age 21–58 years. CIBIL > 700. " "Step 2: Choose lender (bank, NBFC, fintech). Compare rates. " "Step 3: Apply online or at branch. " "Step 4: Submit documents: KYC, salary slips (3 months), bank statement (6 months), Form 16, employment letter. " "Step 5: Credit appraisal (automated for pre-approved; manual review for others). " "Step 6: Approval and disbursement. Can be same-day for pre-approved digital loans. " "EMI auto-debited from salary account. " "No end-use restriction — can be used for any purpose. " "FOIR (Fixed Obligation to Income Ratio): Total EMIs should not exceed 40–50% of net monthly income." ), "tags": ["personal loan process", "salary loan", "instant loan", "foir", "quick loan", "salaried loan"] }, { "id": "process_003", "category": "banking_process", "title": "Opening a Bank Account", "content": ( "How to open a bank account in India: " "Types: Savings Account, Current Account, Jan Dhan Account (zero balance), Fixed Deposit (FD), Recurring Deposit (RD). " "Documents required: " "KYC: Aadhaar + PAN (or Form 60 if no PAN). Passport-size photo. " "Some banks: Additional income proof or address proof. " "Jan Dhan (PMJDY): Only Aadhaar needed. Zero balance. No minimum balance requirement. " "Zero-balance digital accounts: 811 by Kotak, IDFC FIRST, Paytm Payments Bank — open via app in minutes. " "Small/Basic Savings Account: For those without complete KYC — limited to Rs. 50,000 balance and Rs. 1 lakh annual transactions. " "Video KYC (V-KYC): Many banks now offer account opening through video call — no need to visit branch." ), "tags": ["bank account opening", "savings account", "jan dhan account", "zero balance", "kyc", "video kyc"] }, { "id": "process_004", "category": "banking_process", "title": "UPI and Digital Payments", "content": ( "UPI (Unified Payments Interface): Real-time payment system developed by NPCI. " "Apps: PhonePe, Google Pay, Paytm, BHIM, BHIM SBI Pay, iMobile Pay, Axis Pay, etc. " "Link bank account to UPI. Payments using VPA (Virtual Payment Address) like name@okaxis. " "Limits: Rs. 1 lakh per transaction (Rs. 2 lakh for some categories). " "IMPS: Immediate Payment Service — 24x7 fund transfer up to Rs. 5 lakh. " "NEFT: National Electronic Funds Transfer — 24x7 in half-hourly batches. " "RTGS: Real Time Gross Settlement — for transfers above Rs. 2 lakh, same day. " "UPI 123PAY: UPI for feature phones without internet. " "UPI Lite: For small transactions up to Rs. 500 offline. " "RuPay: Indian payment network for debit/credit cards issued by Indian banks." ), "tags": ["upi", "digital payment", "phonepe", "google pay", "paytm", "imps", "neft", "rtgs", "bhim", "rupay"] }, { "id": "process_005", "category": "banking_process", "title": "Loan Against Property (LAP)", "content": ( "Loan Against Property (LAP): Secured loan where residential/commercial property is pledged as collateral. " "Loan amount: Up to 60–70% of property's market value. " "Interest rate: 9.5%–14% p.a. Lower than personal loan, higher than home loan. " "Tenure: Up to 15 years. " "Use: Business expansion, working capital, medical expenses, education, debt consolidation. " "Documents: Property title deed, valuation report, KYC, income proof, property insurance. " "The original property documents are held by bank until full repayment. " "After full repayment, bank returns documents (discharge of mortgage). " "For self-employed: Business continuity proof, GST returns, ITR needed." ), "tags": ["lap", "loan against property", "mortgage loan", "property collateral", "secured loan", "business loan"] }, { "id": "process_006", "category": "banking_process", "title": "Fixed Deposit (FD) and Recurring Deposit (RD)", "content": ( "Fixed Deposit (FD): Lump sum deposited for a fixed period at a fixed interest rate. " "FD tenures: 7 days to 10 years. " "Interest rates: 5.5%–8.5% p.a. depending on bank and tenure. Senior citizens get 0.25–0.5% extra. " "TDS: Tax deducted at source on FD interest above Rs. 40,000/year (Rs. 50,000 for seniors). " "Loan against FD: 90% of FD amount at 1–2% above FD rate. Quick liquidity without breaking FD. " "Premature withdrawal: Allowed with penalty of 0.5–1%. " "" "Recurring Deposit (RD): Fixed amount deposited monthly for fixed tenure. " "RD tenures: 6 months to 10 years. " "Good for disciplined savers. Interest rates similar to FD. " "" "Tax-Saving FD: 5-year lock-in. Up to Rs. 1.5 lakh deductible under Section 80C." ), "tags": ["fixed deposit", "fd", "recurring deposit", "rd", "savings", "investment", "tax saving fd", "senior citizen"] }, # ───────────────────────────────────────────── # SECTION 7: CONSUMER RIGHTS & GRIEVANCE # ───────────────────────────────────────────── { "id": "rights_001", "category": "consumer_rights", "title": "Banking Ombudsman and Grievance Redressal", "content": ( "RBI Integrated Ombudsman Scheme (RBI IOS): Free, expeditious grievance redressal for bank customers. " "Covers: Banks, NBFCs (deposit-taking and credit card), payment system operators, digital payment participants. " "How to file: " "Step 1: First complain to the bank's official complaint channel. Wait 30 days. " "Step 2: If no response or unsatisfactory response, file complaint at cms.rbi.org.in or call 14448. " "Eligible complaints: ATM failure, unauthorized transactions, loan-related issues, mis-selling, excessive charges. " "Award limit: Up to Rs. 20 lakh. " "Complaints must be filed within 1 year of grievance. " "Other channels: SEBI SCORES (for investment grievances), IRDAI Bima Bharosa (insurance), NPCI for UPI issues." ), "tags": ["ombudsman", "banking grievance", "rbi complaint", "customer rights", "cms rbi", "complaint"] }, { "id": "rights_002", "category": "consumer_rights", "title": "Fair Lending Practices and Borrower Rights", "content": ( "RBI guidelines on fair lending practices: " "Banks must give a sanction letter with all terms before disbursement. " "Loan agreement must be in a language understood by the borrower. " "Banks cannot demand unauthorized collateral or charge undisclosed fees. " "Reset of interest rate: On floating rate loans, banks must reset the rate periodically. " "Recovery agent rules: Banks can use recovery agents but must give prior notice, agents cannot use abusive or illegal tactics. " "SARFAESI Act: Banks can take possession of secured assets after 60-day notice for NPA accounts, through DRT (Debt Recovery Tribunal). " "Borrower can contest in court if proper process not followed. " "Right to receive NOC (No Objection Certificate) and original documents within 30 days of full repayment." ), "tags": ["fair lending", "borrower rights", "rbi guidelines", "recovery agent", "sarfaesi", "noc", "loan agreement"] }, ] def get_all_documents(): """Return all knowledge base documents.""" return KNOWLEDGE_BASE def get_by_category(category: str): """Filter documents by category.""" return [doc for doc in KNOWLEDGE_BASE if doc["category"] == category] def get_categories(): """List all unique categories.""" return list(set(doc["category"] for doc in KNOWLEDGE_BASE)) def get_document_texts(): """Return list of (id, full_text) tuples for embedding.""" return [ (doc["id"], f"{doc['title']}\n{doc['content']}") for doc in KNOWLEDGE_BASE ]