output.json

��{"answer":"Based on the available information: User Question: Refund not yet received after 10 days.\nAgent Response: We have escalated to your bank, please wait 3 more days.\n\nUser Question: Refund not yet received after 10 days.\nAgent Response: We have escalated to your bank, please wait 3 more days.\n\nUser Question: Refund not yet received after...","source":"Ticket","confidence":0.703631335981881,"citations":[{"rank":1,"content":"User Question: Refund not yet received after 10 days.\nAgent Response: We have escalated to your bank, please wait 3 more days....","similarity":0.703631335981881,"source":"Ticket","category":"Refunds","resolution_status":"open"},{"rank":2,"content":"User Question: Refund not yet received after 10 days.\nAgent Response: We have escalated to your bank, please wait 3 more days....","similarity":0.703631335981881,"source":"Ticket","category":"Refunds","resolution_status":"open"},{"rank":3,"content":"User Question: Refund not yet received after 10 days.\nAgent Response: We have escalated to your bank, please wait 3 more days....","similarity":0.703631335981881,"source":"Ticket","category":"Refunds","resolution_status":"open"}],"latency_ms":1450.752,"query":"Refund not yet received after 10 days.","timestamp":"2026-04-19T19:02:44.607904"}