Shauryaaa05 commited on
Commit
4a33152
·
verified ·
1 Parent(s): 5e4f3a8

Delete app.py

Browse files
Files changed (1) hide show
  1. app.py +0 -86
app.py DELETED
@@ -1,86 +0,0 @@
1
- import streamlit as st
2
- import torch
3
- import faiss
4
- import numpy as np
5
- from sentence_transformers import SentenceTransformer
6
- from transformers import AutoTokenizer, AutoModelForCausalLM
7
- from transformers import DistilBertTokenizerFast, DistilBertForSequenceClassification
8
- import pickle
9
-
10
- st.set_page_config(page_title="AutoResolve Agent", page_icon="🤖", layout="centered")
11
-
12
- st.title("🤖 AutoResolve: IT Support Agent")
13
- st.markdown("This end-to-end LLM Agent classifies your IT issue, retrieves the relevant enterprise policy, and generates a solution.")
14
-
15
- # --- 1. Load Models (Cached so they only load once) ---
16
- @st.cache_resource
17
- def load_pipeline():
18
- # 1. Load DistilBERT Classifier
19
- # Note: You must upload your 'autoresolve_distilbert_final' folder to the HF space!
20
- distil_tokenizer = DistilBertTokenizerFast.from_pretrained("./autoresolve_distilbert_final")
21
- distil_model = DistilBertForSequenceClassification.from_pretrained("./autoresolve_distilbert_final")
22
-
23
- # 2. Knowledge Base & Retriever
24
- kb = [
25
- "Refund Policy: Customers are entitled to a full refund within 30 days of purchase. To process, verify the order number and issue the refund to the original payment method.",
26
- "Order Tracking: To locate an order, query the shipping database using the 10-digit order number. If the status is 'Dispatched', provide the user with the carrier tracking link.",
27
- "Password Recovery: If a user cannot log in, send a secure password reset link to their registered email address. Ensure they check their spam folder.",
28
- "Payment Issues: If a transfer or payment fails, verify if the credit card is expired or if the anti-fraud system flagged the transaction. Recommend trying a different payment method."
29
- ]
30
- embedder = SentenceTransformer('all-MiniLM-L6-v2')
31
- kb_embeddings = embedder.encode(kb, convert_to_numpy=True)
32
- index = faiss.IndexFlatL2(kb_embeddings.shape[1])
33
- index.add(kb_embeddings)
34
-
35
- # 3. Load Generative LLM (CPU mode)
36
- llama_tokenizer = AutoTokenizer.from_pretrained("Qwen/Qwen2.5-0.5B-Instruct")
37
- llama_model = AutoModelForCausalLM.from_pretrained("Qwen/Qwen2.5-0.5B-Instruct", device_map="cpu")
38
-
39
- return distil_tokenizer, distil_model, kb, embedder, index, llama_tokenizer, llama_model
40
-
41
- with st.spinner("Loading AI Models... (This takes about 60 seconds on initial boot)"):
42
- distil_tokenizer, distil_model, knowledge_base, embedder, index, llama_tokenizer, llama_model = load_pipeline()
43
-
44
- # Define the intents manually to avoid needing the full dataset for the LabelEncoder
45
- INTENTS = ['cancel_order', 'change_order', 'change_shipping_address', 'check_cancellation_fee', 'check_invoice', 'check_payment_methods', 'check_refund_policy', 'complaint', 'contact_customer_service', 'contact_human_agent', 'create_account', 'delete_account', 'delivery_options', 'delivery_period', 'edit_account', 'get_invoice', 'get_refund', 'newsletter_subscription', 'payment_issue', 'place_order', 'recover_password', 'registration_problems', 'review', 'set_up_shipping_address', 'switch_account', 'track_order', 'track_refund']
46
-
47
- # --- 2. The User Interface ---
48
- user_query = st.text_input("Describe your IT or Support issue:", placeholder="e.g., am I entitled to a reimbursement?")
49
-
50
- if st.button("Submit Ticket"):
51
- if user_query:
52
- with st.spinner("Processing..."):
53
- # Step A: Intent Classification
54
- inputs = distil_tokenizer(user_query, return_tensors="pt", truncation=True, padding=True)
55
- with torch.no_grad():
56
- logits = distil_model(**inputs).logits
57
- predicted_class_id = logits.argmax().item()
58
- predicted_intent = INTENTS[predicted_class_id]
59
-
60
- st.success(f"**Intent Classified:** `{predicted_intent}`")
61
-
62
- # Step B: Retrieval
63
- query_vector = embedder.encode([user_query], convert_to_numpy=True)
64
- distances, indices = index.search(query_vector, 1)
65
- retrieved_doc = knowledge_base[indices[0][0]]
66
-
67
- st.info(f"**Retrieved Knowledge Base Document:** {retrieved_doc}")
68
-
69
- # Step C: Generation
70
- prompt = f"""<|im_start|>system
71
- You are AutoResolve, an IT support agent. Answer the user's query using ONLY the provided IT Document. Be polite, concise, and professional.<|im_end|>
72
- <|im_start|>user
73
- User Query: {user_query}
74
- IT Document: {retrieved_doc}<|im_end|>
75
- <|im_start|>assistant
76
- """
77
- gen_inputs = llama_tokenizer(prompt, return_tensors="pt")
78
- outputs = llama_model.generate(**gen_inputs, max_new_tokens=150, temperature=0.1, pad_token_id=llama_tokenizer.eos_token_id)
79
-
80
- full_response = llama_tokenizer.decode(outputs[0], skip_special_tokens=True)
81
- final_answer = full_response.split("assistant\n")[-1].strip()
82
-
83
- st.write("### 💬 AutoResolve Agent Response:")
84
- st.write(f"> {final_answer}")
85
- else:
86
- st.warning("Please enter a query first.")