import mongoose from 'mongoose';

const supportTicketSchema = new mongoose.Schema(
  {
    email: {
      type: String,
      required: true,
      trim: true,
    },
    category: {
      type: String,
      enum: ['General Inquiry', 'Report a User', 'Bug Report', 'Account Issue', 'Influencer Application'],
      default: 'General Inquiry',
    },
    message: {
      type: String,
      required: true,
    },
    user: {
      type: mongoose.Schema.Types.ObjectId,
      ref: 'User',
      required: false, // allow non-logged-in contact if needed later
    },
    status: {
      type: String,
      enum: ['open', 'resolved'],
      default: 'open',
    },
  },
  { timestamps: true }
);

export default mongoose.model('SupportTicket', supportTicketSchema);