a client does not prohibit a Broker A-Broker B relationship. A client may authorize its broker (Broker A) to allow other brokers (Broker B) to transact any portion of the customs business conducted on behalf of the client. The grant of authority to Broker B is accomplished by including special appointment language in the POA executed between the client and Broker A. Can a freight forwarder assign a client power of attorney to another broker? A freight forwarder may not assign a power of attorney to conduct customs business to a customs broker on behalf of a client. If a POA was signed by the IOR but the communication to collect that POA was between the freight forwarder (FF) (or other unlicensed party) and the IOR, and the POA was then sent to the broker by the FF, is this allowed under the new regulations? In order to directly execute a POA with an IOR, a broker must directly communicate with the IOR, not via a third party or intermediary, such as a FF. A FF or other third party may act as a courier or delivery service to pass a written POA and related communications back and forth between a broker and IOR, or facilitate an electronic introduction between a broker and IOR, but cannot communicate with the broker instead of or in place of the IOR. May a nominal consignee designate a broker to transact customs business by directly executing a POA with the broker? Yes, anyone seeking to have a broker conduct customs business on their behalf, including a nominal consignee, must execute a POA directly with a customs broker. Do the new regulations affect 19 CFR Part 141? Is an electronic signature accepted for POAs? There is no change to 19 CFR Part 141 or to CBP's position on electronic signatures. Please see the FAQs on electronic signatures on POAs . Will there be more clarification on the Freight Forwarder’s role pursuant to the new regulatory requirement for brokers to execute a POA directly with an IOR A broker must execute a power of attorney (POA) directly with an importer of record (IOR) or drawback claimant (client) and not through a freight forwarder or other third party in order to transact customs business on behalf of the client. The term “directly” means the IOR or claimant must execute and sign the POA by directly communicating with the broker, and cannot have an agent or third party sign or negotiate the POA in their stead. An agent or other 3rd party cannot serve as a barrier to communications between the broker and the client, however, the IOR or claimant may have an agent or third party assist in executing the POA, for example by: providing translation services; providing counsel in reviewing the terms of a POA; or, providing courier services to relay a written POA, but cannot communicate with the broker instead of or in place of the IOR. Is there a sample of the updated POA? CBP has not made any change to the standard POA language provided in 19 CFR 141.32. Where do brokers submit a supervision plan? Brokers must attach the supervision plan to the national permit application. If the supervision plan is updated, the broker may submit a copy of the updated plan to the processing Center for DIS storage in the broker’s ACE account. Are there instructions for submitting a supervision plan and what should be included? A broker must provide a supervision plan for exercising responsible supervision and control over its customs business at the time of permit application. Supervision plans are unique to each broker and depend, among other things, on the size of a brokerage, the complexity of the customs business, and the types of transactions handled. CBP believes it would be prudent to have more supervision in place if the broker entity is large and deals with complex business transactions. A link to a sample permit application and supervision plan guidelines can be found on Customs Broker Modernization webpage . Will brokers who already hold a national permit be required to submit a supervision plan? Brokers with an active national permit in place prior to the effective date


Customs Broker Frequently Asked Questions

Will a permit/license revocation be published in the Federal Register?

customs business, and the types of transactions handled. CBP believes it would be prudent to have more supervision in place if the broker entity is large and deals with complex business transactions. A link to a sample permit application and supervision plan guidelines can be found on Customs Broker Modernization webpage . Will brokers who already hold a national permit be required to submit a supervision plan? Brokers with an active national permit in place prior to the effective date of the Final Rule are not required to provide a supervision plan to CBP. However, development of a supervision plan is recommended as a best practice to ensure proper maintenance of responsible supervision and control. If a broker, who is exempt from the supervision plan requirement cancels his/her permit or the permit is revoked by operation of law, and afterwards the broker applies for a new permit, he/she must provide a supervision plan along with all other information required to be submitted with a national permit application. What information should a broker consider when determining a sufficient number of licensed brokers to employ? Is there additional guidance brokers can reference? A sole proprietorship, partnership, association, or corporation should employ a sufficient number of brokers to ensure it maintains responsible supervision and control over its customs business. What constitutes a sufficient number of brokers will depend on multiple factors, such as the size of the broker entity, the skills and abilities of the employees and supervising employees, and the complexity and similarity of tasks. Additional guidance may be found on Customs Broker Modernization webpage. How do brokers notify CBP when a data security breach has occurred? Brokers must electronically notify CBP when there has been a breach of electronic or physical broker records and provide CBP with any comprised importer of record numbers. Contacts for Reporting a Breach of Electronic or Physical Records to CBP: All security incidents that have any effect on the security posture of CBP must be reported to the CBP Office of Information Technology (OIT) Security Operations Center (CBP SOC). During business hours (6:30 am-7:30 pm EST): Contact CBP OIT SOC at cbpsoc@cbp.dhs.gov . Questions as to the reporting of the breach or if any guidance is needed may be directed to 703-921-6507. If applicable, contact the party’s ABI Client Representative. If the Client Representative is unknown, please contact gmb.clientrepoutreach@cbp.dhs.gov . After business hours (after 7:30 pm EST): Contact CBP OIT SOC and the CBP Technology Service Desk at ACE.SUPPORT@cbp.dhs.gov (with the ABI Client Representative email address on copy, as appropriate.) How long do brokers have before they must notify CBP of a data security breach after it is discovered? A broker must provide notification to CBP within 72 hours of discovering a breach of electronic or physical records relating to the broker’s customs business. The notification must include any known compromised importer’s Employer Identification Numbers (EIN). Within 10 business days of the notification, the broker must electronically provide an updated list of any additional known compromised EINs. After that, the broker must electronically provide any additional information discovered within 72 hours of discovery. Where do brokers need to maintain records relating to their customs business? Brokers must maintain original records, including electronic records, within the customs territory of the United States and in accordance with the provisions of Part 111 and Part 163 of 19 CFR. Can brokers share client information with third parties? Brokers can share client information with third parties when authorized in writing by the client. May electronic records maintained by a third-party provider be stored outside of the U.S. customs territory? Third-party servers hosting electronic broker records must be based in the U.S. How should brokers handle false information? A broker must not file or procure or assist in the filing of any claim, or of any document, affidavit, or other papers, known by such broker to be false. A broker must not give, or solicit or procure the giving of, any information or testimony that the broker knew or should have known was false or misleading, in any matter pending before DHS or to any representative of DHS. How do brokers notify CBP when a client relationship is terminated due to


not file or procure or assist in the filing of any claim, or of any document, affidavit, or other papers, known by such broker to be false. A broker must not give, or solicit or procure the giving of, any information or testimony that the broker knew or should have known was false or misleading, in any matter pending before DHS or to any representative of DHS. How do brokers notify CBP when a client relationship is terminated due to the client providing false information? Upon the Final Rule effective date, brokers must document and report to CBP when brokers separate from or cancel representation with a client upon determining that the client is intentionally attempting to use brokers to defraud the U.S. Government or commit a criminal act against the U.S. Government. The report to CBP must include the client name, date of separation or cancellation, and reason for the separation or cancellation. Such information should be reported by phone, email, or mail to a supervisory point of contact at the importer’s assigned Center of Excellence and Expertise. Reporting may also be made through CBP’s e-Allegations program as long as all required information is submitted. Additional guidance can be found in the Customs Broker Guidance for the Trade Community . What information should brokers provide when notifying CBP of a client termination due to the client providing false information? The broker should provide the name and address of the client, when the separation or cancellation occurred, the reason(s) for the separation or cancellation, and any documentation of the violation or attempted violation so CBP can exercise its due diligence and perform an investigation of the importer’s dealings. How will CBP notify brokers of the revocation of a permit or license? CBP will notify brokers in writing of an impending revocation by operation of law, 30 calendar days before the revocation is due to occur, but only if the broker has provided advance notice to CBP of the underlying events that could cause a revocation by operation of law. Once a permit and/or a license is revoked by operation of law, CBP will also provide notice of the effective revocation. Will a permit/license revocation be published in the Federal Register? CBP will endeavor to publish permit and license revocations by operation of law in the Federal Register within 1 year after revocation. When will continuing education credits for brokers become mandatory? CBP published the Broker Continuing Education Notice of Proposed Rulemaking on September 10, 2021, and is adjudicating the comments received. How does CBP define “customs business”? For example, can brokers contract employees in foreign countries to prepare entries? The definition of “customs business” has not changed and can be found in 19 U.S.C. 1641(a)(2) and 19 CFR 111.1, with additional requirements specified in 19 CFR 111.3. Based on the requirements appearing in § 111.3(a), the proposal in the example would not be allowed because customs business must be conducted within the customs territory of the United States. Brokers may request a ruling for a clear determination as to the permissibility of a fact-specific activity/scenario pursuant to 19 CFR 177.1. How do the changes to 19 CFR 111 impact remote location filing? The Final Rule expands the scope of the national permit authority to allow national permit holders to conduct any type of customs business throughout the customs territory of the United States, effectively making every entry filed a remote location filed entry. Upon the effective date of the Final Rule, a broker will file all entries through a national permit and submit the current RLF required information in the ‘B’ record of the ABI Batch and Block Control for each filing. Are there any changes to the information the broker must provide in the “B” record of the ABI Batch and Block Control? An updated CBP and Trade Automated Interface Requirements on the ABI Batch and Block Control will be posted to CBP.gov . ACE Automated Broker Interface (ABI) CBP and Trade Automated Interface Requirements (CATAIR) | U.S. Customs and Border Protection Do any of the changes to 19 CFR 111 impact self-filing importers? No, the regulatory changes do not affect self-filing importers who are not utilizing the services


broker must provide in the “B” record of the ABI Batch and Block Control? An updated CBP and Trade Automated Interface Requirements on the ABI Batch and Block Control will be posted to CBP.gov . ACE Automated Broker Interface (ABI) CBP and Trade Automated Interface Requirements (CATAIR) | U.S. Customs and Border Protection Do any of the changes to 19 CFR 111 impact self-filing importers? No, the regulatory changes do not affect self-filing importers who are not utilizing the services of a broker. Will the shift to a national permit framework affect the filing of statements? An updated CBP and Trade Automated Interface Requirements on the ABI Batch and Block Control will be posted to CBP.gov. ACE Automated Broker Interface (ABI) CBP and Trade Automated Interface Requirements (CATAIR) | U.S. Customs and Border Protection Do brokers need to obtain approval and/or notify CBP when moving from hard copy record keeping to electronic records? If a broker intends to maintain original records using an alternative storage method, he/she must submit an advance written notification to CBP. The notice must be provided at least 30 days prior to implementation of the alternative storage method. See 19 CFR 163.5(b) for details on submitting an alternative storage notification. For business referred by freight forwarders (FF), can the broker still bill the FF with brokerage fees if they provide the brokerage fee waiver from the importer of record? There has been no change to 19 CFR 111.36(c)(1) and (2) concerning broker compensation to a FF for referring broker business. Are licensed customs brokers still required to file individual triennial reports? There has been no change as to who must file a triennial status report. All licensed individuals and organizations must file a triennial report. If business is not being conducted under an individual's license (Ex. A licensed broker working for a brokerage company that has a national permit), does the individual need to apply for a national permit? If an individual is working for a licensed customs broker and transacting customs business on behalf of the licensed customs broker employer, the individual does not need a permit. Once the national permit goes into effect, is CBP discussing the possibility of consolidating entries from various ports onto a single CBP Statement? Right now, a separate CBP statement is generated for each processing port. The Final Rule and the transition to a national permit structure does not have any effect on the statement generation and payment process. Is there a provision in the modernized regulations that prevents a broker from billing third parties for customs service or sharing revenue within another company's departments for customs services? The only section of 19 CFR 111.36, Relations with unlicensed parties, that has changed in the modernized regulations is 111.36(c)(3), the requirement to execute a direct power of attorney between the client and the broker. CBP has not changed any other requirements in that section. Does the permit qualifier need to be an officer of a corporation? The permit qualifier does not need to be an officer but must be a licensed employee. The license qualifier DOES need to be an officer of a corporation or association, or member of a partnership. Where does a broker send the letter to notify CBP of a change to a permit or license qualifier? The letter for changing a national permit qualifier would go to the processing Center BMO located at the port through which the license was issued. National permits are managed through the licensing location. You may also copy the BMB HQ email: brokermanagement@cbp.dhs.gov . If the national permit holder has multiple offices in the U.S., will the national permit holder be able to transact customs business in all the offices located in different states without a licensed customs broker on the premises? CBP will not require customs brokers to have individually licensed brokers at each location where a broker transacts customs business, however, the broker must determine how many licensed customs brokers are needed and where they should be located to maintain responsible supervision and control over all custom business being conducted by the broker. If the BMO visits the broker and determines that the broker does not have a sufficient


in different states without a licensed customs broker on the premises? CBP will not require customs brokers to have individually licensed brokers at each location where a broker transacts customs business, however, the broker must determine how many licensed customs brokers are needed and where they should be located to maintain responsible supervision and control over all custom business being conducted by the broker. If the BMO visits the broker and determines that the broker does not have a sufficient number of licensed brokers, would this be included in a written report? If CBP has a responsible supervision and control concern regarding a broker, whether the broker is employing a sufficient number of brokers is one of the factors that CBP may consider in determining whether or not the broker exercises responsible supervision and control over the customs business being conducted. After a broker visit, CBP will issue a written report of the visit documenting all areas of concern which could include identifying a lack of individually licensed brokers. How long do brokers have to report a change of address to CBP? Brokers are responsible for providing CBP with an office of record address, email address, and a mailing address if that address is different from the office of record. Brokers not actively engaged in transacting customs business must provide CBP with their non-business address. Brokers must notify CBP of any change of address(es) within 10 calendar days of the change. Reporting must be done through the ACE broker portal. If the broker does not have an ACE portal account, the information must be submitted in writing to a processing Center. How long do brokers have to report a change in an organization to CBP? Brokers must provide written notification to CBP within 10 calendar days of an event resulting in a change of organization, with details explaining the event/change. Such events include a change in national permit qualifier, license qualifier, organization articles, or name. Will there be any training sessions or guidance to help brokers navigate change in ACE? CBP made training available for all changes in ACE, along with reference guides in the ACE broker portal. Please use the following link: ACE Training and Reference Guides . What information may brokers submit in the ACE broker portal? Permitted brokers with ACE portal accounts may use the ACE broker portal to transmit information on current, new, and terminated employees; the office of record and recordkeeping address; the recordkeeping point of contact; and the knowledgeable 24/7 point of contact. If a broker does not have an ACE portal account, this information must be submitted in writing to the processing Center. Are there going to be safeguards in place in ACE to prevent access to confidential, personal employee information to limit access of those details to only the trade account owner, and not all users with access to the company? The ACE trade account owner (TAO) has the capability to add users to the account, assign a user’s access level, and grant no access, read-only access or full access to account information. It is the TAO’s responsibility to determine which users may have access to view and/or update employee information. Customs Broker Modernization Regulations - Broker Employee Reporting What employee information do brokers need to report to CBP? Brokers must report the employee's name, social security number, date and place of birth, date of hire, and current home address to CBP. How can brokers update employee information with CBP? Brokers must report any changes to their current employees’ personal information (listed in § 111.28(b)(1)) within 30 calendar days of the change. Brokers must submit any updated information through the ACE broker portal. If the broker does not have an ACE portal account, updated information must be provided in writing to a processing Center. How long do brokers have to report a new employee to CBP? Brokers must report a new employee to CBP within 30 calendar days of the start of employment. Reporting must be done through the ACE broker portal. If the broker does not have an ACE portal account, the information must be submitted in writing to a processing Center. How long do brokers have to report a terminated


account, updated information must be provided in writing to a processing Center. How long do brokers have to report a new employee to CBP? Brokers must report a new employee to CBP within 30 calendar days of the start of employment. Reporting must be done through the ACE broker portal. If the broker does not have an ACE portal account, the information must be submitted in writing to a processing Center. How long do brokers have to report a terminated employee to CBP? Brokers must report a terminated employee to CBP within 30 calendar days of the termination. Reporting must be done through the ACE broker portal. If the broker does not have an ACE portal account, the information must be submitted in writing to a processing Center. Will there be a new template for uploading employee information? Yes, there will be a new template in the modernized portal with sections for the employee information required to be reported. It will not include sections on previous employment and previous addresses. Who is considered an “employee” for reporting requirements? As partially referenced in Headquarters Ruling 225006 (Feb. 15, 1994), and per the Federal Register notice published on March 30, 1989 (54 Fed. Reg. 13136), there are guidelines for identifying bona fide employer employee relationships. May a customs broker hire an independent contractor, or a temp-agency/leased employee to conduct customs business on behalf of the broker? No. As partially referenced in Headquarters Ruling 225006 (Feb. 15, 1994), and per the Federal Register notice published on March 30, 1989 (54 Fed. Reg. 13136), there are guidelines for identifying bona fide employer-employee relationships. Subject to such guidelines, generally, a person who hires an independent contractor, or temp-agency/leased employee does not enter into an employer-employee relationship. Please note that the requisite responsible supervision and control of all Customs transactions conducted by a broker for a client can be exercised only in an employee-broker relationship and not in an independent contractor or leased employee relationship. Accordingly, an independent contractor or leased employee cannot conduct customs business. See HQ 113867 (Mar. 19, 1997). Will brokers be required to report all employees under the National Permit record as of December 19, 2022, to include the reporting of temporary, part-time, warehouse or office employees that do not directly engage in customs business? Brokers are required to report ALL employees of the licensed brokerage entity to CBP with the submission of a national permit application in compliance with 19 CFR 111.28, regardless of the employees’ duties and responsibilities (e.g. warehouse or office employees) and their work hours (e.g. temporary or part-time) as employees. This enables CBP to know all potential risks to U.S. revenue, or to the public, that an employee may pose. When must a customs broker report its individual licensed broker employees? In addition to providing a list of all employees, an organization broker applying for a national permit must provide the name, broker license number, office address, telephone number, and email address of each individual licensed broker (ILB) employed. CBP will add the ILBs to the permit record in ACE under the “Licensed Broker” tab. There is no additional requirement for brokers to identify whether new reported employees are ILBs, however, if a broker wishes to add new ILB employees to the “Licensed Broker” tab in ACE after initial submission, the broker may do so. To upload employee data, refer to the Modernized ACE Portal - Broker Reporting Quick Reference Card for instructions. Becoming a Customs Broker What is a Customs Broker? There are two types of customs brokers - private individuals and organizational brokerages. Organizational brokerages consist of corporations, partnerships, LLCs, or associations. All brokers are regulated and empowered by U.S. Customs and Border Protection (CBP) to assist importers and exporters in meeting Federal requirements governing imports and exports. Brokers submit necessary information and appropriate payments to CBP on behalf of their clients and charge them a fee for this service. Brokers must have expertise in the entry procedures, admissibility requirements, classification, valuation, and the rates of duty and applicable taxes and fees for imported merchandise. There are approximately 16,170 active licensed Customs brokers in the United States. What are the requirements for becoming an individual


to assist importers and exporters in meeting Federal requirements governing imports and exports. Brokers submit necessary information and appropriate payments to CBP on behalf of their clients and charge them a fee for this service. Brokers must have expertise in the entry procedures, admissibility requirements, classification, valuation, and the rates of duty and applicable taxes and fees for imported merchandise. There are approximately 16,170 active licensed Customs brokers in the United States. What are the requirements for becoming an individual customs broker? An individual must be a citizen of the United States, but not an officer or employee of the U.S. Government, be of good moral character, have attained 21 years of age prior to submission of the application and have passed a Customs Broker exam within 3 years of the submission of the application. Assuming I am eligible, how do I become a Customs broker? First, you must pass the Customs Broker License Examination. Second, you must submit a broker license application package with the appropriate fees using the eCBP portal at https://e.cbp.dhs.gov . Finally, your application must be approved by CBP. What are some general requirements to be an organization customs broker? Corporations, partnerships and associations must obtain a broker license to transact Customs business. Each of these businesses must have at least one individually licensed officer, partner or associate to qualify the company's broker license. Failure to have a qualifying officer or member (of a partnership) for more than 120 days will result in the revocation of the broker license. How does an organization apply for a customs broker license? The organization must submit a customs broker license application package and appropriate fees to their local port. The application must be approved by CBP. Where can I get more information on applying for an individual or organization license? If you cannot find your answer within the Frequently Asked Questions, you may contact the Broker Management Officer at the port location closest to where you intend to transact Customs business as a broker. Customs Broker License Examination Why am I receiving the message ‘Error Checking For Applicant Identity’? Verify all the information provided is correct. If you continue to receive the error message, contact the Rev Mod Service Desk for assistance. Why am I receiving the message ‘Error Checking For Applicant Credentials’? Verify you are using the same Login.gov account used previously. The same Login.gov account must be used each time to log in to eCBP or you will encounter this error. The email address may be changed and an additional email address may be added to your Login.gov account, but the account should not be deleted nor should a new or different Login.gov account be used. If you can’t sign in to the account used previously because you are unable to authenticate your account (no longer have the phone/device used previously, etc.), contact the Rev Mod Service Desk for assistance. Instructions for changing/adding an email address to a Login.gov account are available at the Login.gov website. Why can’t I access the exam registration after signing in to Login.gov? You may not have successfully signed in to Login.gov. Check the upper right corner of the Brokers home page and verify that ‘Login’ is not displayed. If ‘Login’ is displayed rather than your Login.gov email address, you have not signed in. If you are unable to sign in to Login.gov with the computer/device you are using, it may be configured to block cookies from being stored or is on a network that blocks cookies from being stored. Try using another device like a mobile phone or tablet which should resolve the issue. Where do I register for the Broker Exam? All Broker Exam applicants will register using the eCBP Portal at https://e.cbp.dhs.gov and will sign in using Login.gov. A Login.gov account may be created during the registration process. What browser should I use when logging in to register for the customs broker license exam? CBP recommends using the Google Chrome browser, latest version. eCBP will function in Internet Explorer (IE) or Microsoft EDGE browsers with the recommended configuration adjustments below. Google Chrome does not require adjustments to the browser’s configuration. For adjustments to IE or EDGE, simply add a


Portal at https://e.cbp.dhs.gov and will sign in using Login.gov. A Login.gov account may be created during the registration process. What browser should I use when logging in to register for the customs broker license exam? CBP recommends using the Google Chrome browser, latest version. eCBP will function in Internet Explorer (IE) or Microsoft EDGE browsers with the recommended configuration adjustments below. Google Chrome does not require adjustments to the browser’s configuration. For adjustments to IE or EDGE, simply add a special link ( https://idp.int.identitysandbox.gov [1]) to the trusted site using the steps below: Open the Control Panel Click or double-click the Internet Options icon In the Internet Properties windows, click the Security tab Select the Trusted Sites entry and click the Sites button Enter https://idp.int.identitysandbox.gov [1] for the trusted websites in the Add this website to the zone text field Click the Add button and then click OK to save the URL. Then IE or EDGE should function properly when logging in to register. If additional assistance is needed, contact Rev Mod Service Desk (RMSD) at: RevModServiceDesk@cbp.dhs.gov or call 1-800-366-8732 Ext. 4670 (please leave a message if your call is not answered directly) RMSD is open Monday-Friday between 8:00 a.m. and 4:30 p.m. Eastern time. Are instructions available to help me complete the Broker Exam registration online form? The Broker Exam Registration User Guide and Quick Reference Guide are available at User/Quick Reference Guides . What if I need additional assistance registering for the Broker Examination? Contact the Rev Mod Service Desk or call 1-800-366-8732 Ext. 4670 (please leave a message if your call is not answered directly). RMSD is open Monday-Friday between 8:00 a.m. and 5:30 p.m. Eastern time. Are cookies used to capture and store personal information when logging in to eCBP? eCBP uses cookies during the log in process to pass login information from login.gov to eCBP. Why am I getting a message to verify my address? An address verification method has been implemented to capture accurate addresses. If you receive the message 'Residence Address Standardized' with an updated address, verify the address is correct. If you receive the message ‘Residence Address Not Found', verify the address and edit if needed. After the messages display, you may be navigated to the next screen and would need to select the Back button to make an address update. If your residence address and mailing address is different, you may receive the same type of messages for the Mailing Address separately. What is the purpose of the CBP Broker License examination? The purpose of the examination is to “determine the individual’s knowledge of Customs and related laws, regulations and procedures, bookkeeping, accounting, and all other appropriate matters, necessary to render valuable service to importers and exporters.” (19 CFR 111.13(a)). What are the requirements to take the examination? To be eligible to take the examination the applicant must be a U.S. citizen, age 18 or older, and they cannot be employed by the federal government at the time of the examination date. An individual who intends to take the examination must complete the electronic application at least 30 calendar days prior to the scheduled examination date and the applicant must remit the $390 examination fee prescribed in 111.96(a) at that time. What are the costs involved? The examination fee is $390 as prescribed in 111.96(a). Information regarding all Customs Brokers fees is available at CBP Customs Broker Fees . What type of payments are accepted? Payment of the examination fee must be made online via the examination application, and may be made by credit card or by debit card that can be used as a credit card. When is the examination given? As stated in 19 CFR 111.13(b), examinations are given on the fourth Wednesday in April and October unless the regularly scheduled examination date conflicts with a national holiday, religious observance, or other foreseeable event. A Federal Register Notice will be published if there is a change to an examination date. Where are the examinations given? In person examinations are given at authorized testing sites throughout the United States (including Puerto Rico) and examinees self-select their examination site. Is a remote proctored examination option offered? The remote option is not


on the fourth Wednesday in April and October unless the regularly scheduled examination date conflicts with a national holiday, religious observance, or other foreseeable event. A Federal Register Notice will be published if there is a change to an examination date. Where are the examinations given? In person examinations are given at authorized testing sites throughout the United States (including Puerto Rico) and examinees self-select their examination site. Is a remote proctored examination option offered? The remote option is not available. How do I self-select my in-person examination site? Approximately 2 1/2 weeks after exam registration closes, registrants will receive an email from the exam vendor with account creation and exam site self-selection instructions at the email address provided in the examination application. Those who do not self-select will be placed in the closest available examination site. Each registrant will be emailed an examination admission notice identifying the location of their examination. If assistance is needed with the self-scheduling or exam scheduling processes, contact the PSI CBLE Support Desk at CBLE_Support@talogy.com or call 877-449-8378 extension 3. How may I request a reasonable modification based on disability needs? An examinee requesting reasonable modifications based on disability needs for the exam must check “Yes” in response to the question, “Do you seek accommodations under the American Disabilities Act?” on the eCBP electronic application form (the equivalent of CBP Form 3124E, Application for Customs Broker License Exam) to indicate that he or she is seeking a reasonable modification under Section 504 of the Rehabilitation Act of 1973, as amended. In the free form text box below the question, the examinee MUST provide details concerning their request. If after submission of the exam application a reasonable modification request is needed, the required information may be sent to the Broker Management Branch at brokermanangement@cbp.dhs.gov before the close of exam registration. Additional information is available at CBP Customs Broker License Examination. What identification do I need to bring to the examination? Examinees must bring their proof of registration, proof of identification AND proof of citizenship. Approved forms of proof of identity are: original government issued photo identification such as U.S. State issued Driver's License, U.S. State issued ID Card, U.S. Passport, U.S. Military ID, U.S. Federal, U.S. State, or U.S. City Government Employee ID Card, U.S. Certificate of Naturalization or Citizenship. Approved forms of citizenship are: U.S. Passport, U.S. Birth Certificate, U.S. Consular Report of Birth Abroad or Certification of Birth or U.S. Certificate of Naturalization or Citizenship. Photocopies or electronic copies of identification and proof of citizenship documents are NOT permitted. All identification and proof of citizenship documents must be unexpired, official, original, physical versions. What examination materials may I bring? Examinees may bring appropriate Harmonized Tariff Schedule, Appropriate Title 19, Code of Federal Regulations, ACE Entry Summary Instructions, Right to Make Entry Directive 3530-002 and ACE Entry Summary Business Rules and Process document. Examinees may bring their own pencil and scratch paper to the examination. Cell phones, laptops, pagers, smart watches and other electronic and communication devices may not be used in the examination room. What is the format of the examination? The examination is electronic, consists of 80 multiple choice questions, and is open book. A score of 75 percent is required to pass. Examinees are allowed 4.5 hours to complete the examination. Where can examination study materials be located? The Harmonized Tariff Schedule and the Code of Federal Regulations may be found at GPO Bookstore . The electronic version of the Harmonized Tariff Schedule may be found at Harmonized Tariff Schedule for self-printing. The electronic version of the Code of Federal Regulations may be found at Code of Federal Regulations for self-printing. ACE Entry Summary Instructions may be found at ACE Entry Summary Instructions . The Right to Make Entry Directive 3530-002 may be found at CBP Directives and Handbooks . The ACE Entry Summary Business Rules and Process document may be found at CBP ACE Entry Summary Business Process . Examinees may only bring paper reference materials to the examination room. Examinees are not allowed to bring in electronic reference materials on any device. Is a sample electronic examination available? A link to a sample electronic examination is available at CBP


Summary Instructions . The Right to Make Entry Directive 3530-002 may be found at CBP Directives and Handbooks . The ACE Entry Summary Business Rules and Process document may be found at CBP ACE Entry Summary Business Process . Examinees may only bring paper reference materials to the examination room. Examinees are not allowed to bring in electronic reference materials on any device. Is a sample electronic examination available? A link to a sample electronic examination is available at CBP Customs Broker License Examination in the Sample Exam section. The link may be accessed an unlimited number of times and may be useful in familiarizing examination applicants with the electronic examination process. The sample examination will not evaluate answers. CBP Customs Broker License Examination Are previous examinations questions and their answers published? CBP maintains actual examination questions and their answer keys at CBP Customs Broker License Examinations & Answer Keys . May I make changes to my application after submission and payment? Individuals may not make changes to a Broker Examination application after submission and payment. Names and addresses on identification documents provided at the time of the examination must match the application. If you need to make a name or email address change after submission of your application and payment, please email brokermanagement@cbp.dhs.gov to request the change. May I withdraw from the examination and receive a refund? Any applicant who wishes to withdraw from the examination and receive a refund must sign in to the eCBP portal, select Broker License and then select the ‘Withdraw from Exam’ option no later than 8:30 am (Eastern time) two working days prior to the examination date. Refunds for examination withdrawals will generally be processed within 45 days after the scheduled examination is scored. You WILL NOT be able to reapply for the same exam once you have withdrawn. Corrections to your exam application information must be requested through email to brokermanagement@cbp.dhs.gov . The withdraw option will not appear unless you have registered for the exam. Where may I get a copy of my receipt? Receipts are available in the Payment Summary displayed after payment and electronic receipts will be emailed to the email address provided in the exam application. Receipts can be retrieved by signing in to your eCBP account, selecting the License Exam link, and then selecting Completed Exam Applications/Receipts. What if I cannot view the electronic examination receipt on my phone? Some phones such as iPhone may not support PDF viewing in the native email app and may require a browser to view the receipts. When do I receive my exam answer sheet? The examinee answer sheet is downloaded by the examinee after the examinee receives an email from the vendor indicating that the answer sheet is ready. Typically, the examinees will receive the email advising the examinees to sign into their accounts and download the answer sheet on exam day. The answer sheet will need to be included with the appeal package if submitting an appeal. How will I find out if I passed the examination? Examinees will be notified of the examination results by email. The email address provided in the examination application will be used for notification of the examination results. When will the most recent examination questions and their answers be available? CBP will make every effort to post a copy of the actual examination and answer key at CBP Customs Broker License Examinations & Answer Keys within two weeks following the examination. May I update information displayed in my application that needs to be changed/corrected including a name change? Updates should be made when completing the exam registration form. Names and addresses on identification documents provided at the time of the examination must match the application. If you need to make a name or email change after submission of your application and payment, please email brokermanagement@cbp.dhs.gov to request the change. What if I can’t view the attachment in the exam results email on my phone? Some phones such as iPhone may not support PDF viewing in the native email app and may require a browser to view the attachment. How long after receiving my notice of passing the examination do I have to apply for


application. If you need to make a name or email change after submission of your application and payment, please email brokermanagement@cbp.dhs.gov to request the change. What if I can’t view the attachment in the exam results email on my phone? Some phones such as iPhone may not support PDF viewing in the native email app and may require a browser to view the attachment. How long after receiving my notice of passing the examination do I have to apply for a Broker License? You may apply for a broker license up to 3 years from the issue date on your passing examination notification letter. What if I fail the examination? You may retake the examination when it is offered again by re-applying and paying the examination fee. Eligible candidates may submit an appeal of their examination score. See How to Appeal for additional information. Can I view or retrieve my incomplete/unpaid application after the exam registration period is closed? An incomplete/unpaid exam application will not be active and not available to view after the exam registration period is closed. Where can I find additional information about the Broker Exam? More information about the Broker Exam may be found at CBP Customs Broker License Examination/Notification . Customs Broker License Application When may I apply for a Customs Broker License? Assuming you are eligible, you may apply after you pass the Customs Broker License Examination. How long after receiving my notice of passing the examination do I have to apply for a Customs Broker License? You may apply for a broker license up to 3 years from the issue date on your passing examination notification letter. Must I submit my individual license application through the eCBP portal? The license application must be filed through the eCBP portal and will not be considered received by CBP until payment of the application and fingerprint fees prescribed in § 111.96(a) are received. If in the process of submitting your license application through the eCBP portal you encounter difficulties, contact the Rev Mod Service Desk (RMSD). What are the fees for a broker license application? License application fees are $300 for an individual license application and $500 for an organization license application; plus a fingerprint processing fee for an individual applicant or each officer/member/owner identified in an organization application. Fingerprint fee information is located on the Broker Fee Schedule at https://www.cbp.gov/trade/programs-administration/customs-brokers/fees Can I complete the online application as a guest without creating an account on login.gov? No, you must have a login.gov account in order to access the eCBP portal to submit the broker license application. This is a security measure. Must I have a personal login.gov account to file an individual license application, and a separate login.gov account to file an organization license application when it is available on eCBP? No, you should only have one login.gov account that is used for ALL eCBP portal activities including completing your individual and organization triennial status report. Are instructions available to help me complete the individual broker license application online? The Individual Broker License Application User Guide and Quick Reference Guide are available at User/Quick Reference Guides. Can I begin my license application, stop, and save my work, and then come back to finish later? Yes, you can begin your application then come back to finish later. You can save the application at any point up to and including the uploading of the attachments. The payment information cannot be entered and saved. May I withdraw my license application? A broker license applicant may withdraw the application at any time prior to issuance of the license. However, withdrawal of the application does not entitle the applicant to receive a refund of the application fee. If you submitted your application through eCBP, sign in to your eCBP account, select the License Application link, and then select Withdraw Application. If you submitted a paper application, provide written notice of the withdrawal request to the processing Center where the physical application was submitted. Can an license application be rejected? The processing Center may reject an application as improperly filed if the application, on its face, demonstrates that one or more of the basic requirements for a license listed in 19 CFR


application through eCBP, sign in to your eCBP account, select the License Application link, and then select Withdraw Application. If you submitted a paper application, provide written notice of the withdrawal request to the processing Center where the physical application was submitted. Can an license application be rejected? The processing Center may reject an application as improperly filed if the application, on its face, demonstrates that one or more of the basic requirements for a license listed in 19 CFR § 111.11 have not been met at the time of filing, in which case the application and fee will be returned to the filer without further action. Is there an appeal if a broker license application is denied by CBP? Yes. Appeal procedures are outlined in 19 CFR 111.17. How can I obtain a replacement license if mine was lost or misplaced? Replacement requests may be directed to the port through which your license was obtained or via email to brokermanagement@cbp.dhs.gov with "license replacement request for license #####” in the subject line. How do I request an amended individual license when I have a legal name change? Name change requests with supporting legal documentation may be sent to the BMO at the processing Center through which the license was obtained or emailed to brokermanagement@cbp.dhs.gov with “license name change request” in the subject line. What does a background investigation for a license applicant entail? The processing Center will review the background investigation results and application package to ascertain facts relevant to the question of whether the applicant is qualified to become a broker and will cover, but is not be limited to: The accuracy of the statements made in the application and interview; The business integrity and financial responsibility of the applicant; and, When the applicant is an individual (including a member of a partnership or an officer of an association or corporation), the character and reputation of the applicant, including any association with any individuals or groups that may present a risk to the security or to the revenue collection of the United States. The processing Center will forward the application, recommendation for action and supporting documentation to the Executive Director, Trade Policy and Programs, Office of Trade. Trade Names and Corporations I have an individual Customs Broker license, and I want to start a corporation that will engage in "Customs business." May I transfer my individual license to the corporation for purposes of engaging in "Customs business" as a corporation? No. Customs Broker licenses are issued to individuals, associations, corporations, or partnerships. These licenses are restricted to the person or entity to which they are issued, and are not transferable from that license holder to any other individual or entity, regardless of the relationship. For example, an individual licensee may not use his or her license for the purpose of a corporation to engage in "Customs business" - even if the licensee is sole owner of that corporation. The corporation would need to obtain its own Customs Broker license. Note that, upon that corporation's receipt of its license, the licensed individual could qualify it to engage in "Customs business." In such a case, the licensee would be required to be an officer of that corporation. I am a licensed individual who wishes to operate under a different name. After receiving approval from the relevant state/local authority, what is the next step? If the broker wishes to operate under a different name, the broker can change his, her, or its name, or can utilize a fictitious name i.e., DBA, or "Doing Business As". Pursuant to 19 CFR § 111.30(c), a broker who wishes to change names, or proposes to operate under a trade or fictitious name, must obtain approval from U.S. Customs and Border Protection prior to using that new name. In the case of a trade or fictitious name, the broker must affix his, her, or its own name in conjunction with the approved trade name when signing customs documents. For example, should Customs broker "ABC, Inc." be granted approval to use the fictitious name of "XYZ," that Customs broker must sign customs documents as "ABC, Inc. dba XYZ." To request use of a trade name, please submit to


U.S. Customs and Border Protection prior to using that new name. In the case of a trade or fictitious name, the broker must affix his, her, or its own name in conjunction with the approved trade name when signing customs documents. For example, should Customs broker "ABC, Inc." be granted approval to use the fictitious name of "XYZ," that Customs broker must sign customs documents as "ABC, Inc. dba XYZ." To request use of a trade name, please submit to U.S. Customs and Border Protection, Broker Management Branch, the following: A written request for use of the trade name. Include your name, physical mailing and email address, phone number, port name and port code, and license number. A copy of approval to use the trade name from the relevant local authority (e.g., state or county). If the relevant local authority does not review trade name usage requests, please note this in your request to the Broker Management Branch. My individual license was revoked for failure to file my triennial status report, and I am the licensed qualifying broker for the corporation. Does this affect the corporation? Yes. A licensed individual and a licensed corporation, association, or partnership, each have an obligation to file their own triennial status reports. If the business entity files its status report timely but the individual licensee qualifying the business does not file his or her own status report timely, pursuant to 19 CFR 111.30(d), that individual's license may be revoked by operation of law. An individual licensed qualifier for a corporation, association, or partnership, who loses his or her license, subjects that business entity's license to possible revocation. Pursuant to 19 CFR 111.45(a), if, during any continuous period of 120 days, the corporation, association, or partnership brokerage firm fails to have at least once officer who holds a valid individual broker's license, that business entity's license and all of its permits will be revoked by operation of law. I am a licensed broker, and I have formed a company. Should I notify U.S. Customs and Border Protection of that formation? It depends. For a company to engage in "Customs business," that company must generally become its own licensed entity. If the company engages in "Customs business" without a license, as specified in 19 CFR 111.11, the company may be subject to penalties. 19 U.S.C. 1641(b)(6) dictates, for example, that each intentional transaction of customs business without a license creates liability for a monetary penalty of up to $10,000. Should the company not engage in customs business, however, then it is not necessary to disclose the entity's formation to U.S. Customs & Border Protection. Nevertheless, other rules and regulations still apply. For example, if the individual broker outsources ancillary services to the corporation, the corporation must have no access to or involvement in the actual customs business work of the licensed broker. In addition, pursuant to 19 CFR 111.24, broker clients record, and the information contained in those records, must generally not be disclosed to third parties. Third parties include the broker's company, so long as it is its own distinct legal entity, irrespective of ownership structure. May a filer code be transferred between entities, such as from a broker to his or her newly licensed company? No. Filer codes, which are unique and dedicated, are assigned to individuals, corporations, partnerships, or associations. As such, an individual who later obtains a corporate license to engage in "Customs business" and intends to conduct "Customs business" as a corporation would need to obtain a separate corporate filer code. The manner of requesting the filer code for the company remains the same as requesting the filer code for the individual. Customs Broker Triennial Status Report My license supports the corporate license. Do I have to file a report for my individual license and the corporate license? Yes. A Triennial Status Report (TSR) and fee must be filed for each license that is not cancelled or revoked. You will file a report for the individual license and a separate report for the corporate license. The system requires you to submit your individual license TSR prior to working on the corporate/organization TSR. Who is required to submit a triennial status report


corporate license. Do I have to file a report for my individual license and the corporate license? Yes. A Triennial Status Report (TSR) and fee must be filed for each license that is not cancelled or revoked. You will file a report for the individual license and a separate report for the corporate license. The system requires you to submit your individual license TSR prior to working on the corporate/organization TSR. Who is required to submit a triennial status report and pay the corresponding fee? A status report and fee must be submitted to U.S. Customs and Border Protection (CBP) for each entity holding a valid broker's license (not revoked or canceled) issued any time prior to the reporting year, whether it may be a license for a corporation, limited liability company, partnership, association, or individual. The paper license may not have yet been received by the licensee. An individually licensed Customs broker who forms a corporation, limited liability company, partnership, or association which holds an organization broker license, will be required to submit two reports and fees - one for the individual license, and one for the organization license. When is the status report due to CBP? The federal regulations specify that the triennial status report is due by February, every three years, starting from 1985. Based on this information, one can calculate in which years future triennial status reports will be due: 2024, 2027, 2030, and so on. A report that is filed during the month of February in the year in which reporting is due is considered to be filed timely. CBP will begin accepting the status report and the corresponding fee on December 18, 2023. Timely filing for year 2024, for example, can therefore be made between December 18, 2023, and February 29, 2024. What information must be submitted in the Triennial report? The information required to be provided can be found in 19 CFR 111.30(d). There is no official U.S. Government form for the reporting the required information, however, CBP provides an electronic report and fee submission option. A separate report and a fee must be filed for each license. If I receive my license in January or February of the reporting year, must I submit a Triennial report? No, the Triennial Status Report and fee must be filed for every license issued on or before December 31st, in the year preceding the reporting year. Am I required to submit a Triennial Status Report and pay the corresponding fee if my license is suspended? Depending upon the conditions of a Suspension Agreement enacted between CBP and a licensed broker, the suspended license may not require submission of a status report and fee. How do I identify my license processing Center? The license processing Center is the physical location of the broker management operations of a Center of Excellence and Expertise that received the license application and delivered the license to you. Where should I submit the report and fee? The report and fee should be submitted online, where credit or debit card is accepted*. A link to the Triennial Status Report will be available on our webpage when CBP begins accepting reports/fees. The reporting timeframe is expected to open in mid-December 2023 for the February 2024 triennial status report. *Note: There are no additional fees for paying online using any acceptable method. What reporting requirements changed as a result of the Modernized Customs Broker Regulations Final Rule? The Modernized Customs Broker Regulations eliminated a broker’s requirement to provide a current list of employees with the TSR filing and added the following TSR filing requirements: An individual broker not actively engaged in transacting business as a broker must provide CBP his or her current mailing address. An individual broker not actively engaged in transacting business as a broker must affirm he or she continues to meet the applicable requirements. A partnership, association, or corporation broker transacting customs business must provide the broker’s office of record. A partnership, association, or corporation broker transacting customs business must provide the name of the permit qualifier and the name, address and email address of each licensed member/officer of the organization including the license qualifier. A partnership, association, or corporation broker


An individual broker not actively engaged in transacting business as a broker must affirm he or she continues to meet the applicable requirements. A partnership, association, or corporation broker transacting customs business must provide the broker’s office of record. A partnership, association, or corporation broker transacting customs business must provide the name of the permit qualifier and the name, address and email address of each licensed member/officer of the organization including the license qualifier. A partnership, association, or corporation broker must affirm in their triennial report that they continue to meet all applicable requirements. What is the format for the online report? The required elements of the report are prescribed in 19 CFR 111.30(d). The electronic submission should contain all data elements licensed customs brokers are required to submit in the Triennial Status Report. Licensed organization customs brokers must upload a document containing the name of the permit qualifier and the name, address and email address of each licensed member/officer of the organization including the license qualifier. The electronic submission allows a PDF, WORD, EXCEL, or CSV document upload of the permit qualifier and licensed member(s)/officer(s) list. See an example template which includes the information required in the uploaded document at ( Triennial Status Report Sample File Upload (cbp.gov). If I submit the status report and fee online via the eCBP portal, does this satisfy the requirement to submit it through a CBP-authorized EDI system?e was delivered? Yes, if the Triennial Status Report and fee is filed online via the eCBP portal, it will satisfy the reporting requirements. Must I have a personal login.gov account to file a status report for my own license, and a separate login.gov account to file a status report for the organization license? No, you should only have one login.gov account that is used for ALL eCBP portal activities including completing your individual and organization status report. For purposes of completing the report, how does CBP define a person who is "actively engaged" in transacting customs business? Individuals are considered to be "actively engaged" in transacting customs business when they are currently transacting or have recently transacted customs business on behalf of others as a sole proprietor, or when they are employed by a licensed Customs broker which is currently transacting or has recently transacted customs business on behalf of others. Those who are employed by a broker but are not directly involved in any activities that fall under the scope of the definition of customs business may report that they are not actively engaged in customs business. Partnerships, corporations, and associations must also report to CBP in the status report whether or not they are actively engaged in customs business. An organization which currently transacts or recently transacted customs business on behalf of others should report that they are "actively engaged" in customs business. Can I begin my status report, stop, save my work, and then come back to finish later? Yes, you can begin your status report and then come back to finish later. You can save the status report at any point up to and including the uploading of the attachment. The payment information cannot be entered and saved. Can I complete the online form as a guest without creating an account on login.gov? No, you must have a login.gov account to access the eCBP portal to submit the triennial report. This is a security measure. Who may sign my organization’s triennial status report? The report must be signed by a licensed officer of the corporation/association or member of the partnership. How does the licensed officer of the corporation/association or member of the partnership sign the online triennial status report for a licensed organization? The status report has an e-certification section requiring an e-signature. The e-signature must be that of the licensed officer or member. May I allow a colleague to submit my online status report and pay the fee for my individual license? No, the status report must be completed and e-signed by the individual license holder. What is the upload maximum file size for the Organization License permit qualifier and licensed member(s)/officer(s) list? The maximum file size for the upload is 2 megabytes. How much is the corresponding fee? The


an e-signature. The e-signature must be that of the licensed officer or member. May I allow a colleague to submit my online status report and pay the fee for my individual license? No, the status report must be completed and e-signed by the individual license holder. What is the upload maximum file size for the Organization License permit qualifier and licensed member(s)/officer(s) list? The maximum file size for the upload is 2 megabytes. How much is the corresponding fee? The corresponding fee of $100.00 (one hundred dollars) should accompany each status report that is submitted to CBP. Payment by credit or debit card is accepted. *Note: There are no additional fees for paying online using any acceptable method. What are my options for online fee payment? After completion of your status report, you will pay the fee yourself or if you are actively engaged in customs broker business, you may select your customs broker employer to pay the fee. Payment of the fee may be made by credit or debit card. Please note that your status report is not considered submitted until the fee payment has been made. Will a convenience fee be charged when using a credit card? No, there is no convenience fee for any of the forms of payment. Will I receive an emailed receipt for confirmation of payment? If the payment is made by the individual, the receipt will be emailed to the email provided in the status report. If the payment is made by the broker employer, the receipt will be emailed to the brokerage employer using the email provided in the organization status report (as well as the payer provided email if applicable) and a payment notification will be emailed to the reporting individual(s) for which payment was made using the email provided in the individual status report. How should my name appear on the status report if I legally changed my name since my license was issued? Your name should appear as it appears on your issued Customs broker license. Any broker who has undergone a legal name change must submit a written request for a license to be issued in the new name with evidence of their right to use the new legal name to the Broker Management Branch at brokermanagement@cbp.dhs.gov . The absence of a name change request should not prevent a broker from submitting the Triennial Status Report using the name on the license at the time of submission. I am in the process of changing my name due to marriage. If I submit my triennial report using my maiden name, currently reflected on my license, then change my name in January, will I be required to submit another triennial report and fee? You will only be required to submit one Triennial Status Report regardless of a name change. You should complete the status report with the name on the license at the time of submission then pursue requesting an amended license. Do I have to update my mailing address prior to filing the triennial status report? Or will the triennial status report serve as a method to update my current mailing address? The mailing address provided in the status report is official notification to CBP of an address change. However, the Triennial Status Report should not serve as the sole method of address update notification. Whenever you have a change of address, you should contact the processing Center through which your license was delivered to update it with CBP. The license address that CBP has on file is important because it is used to mail the certified notice of suspension if the Triennial Status report is not submitted. Must I submit my triennial status report through the eCBP portal? The report must be filed through the eCBP portal and will not be considered received by CBP until payment of the triennial status report fee prescribed in § 111.96(d) is received. If in the process of submitting your TSR through the eCBP portal you encounter difficulties, contact the Rev Mod Service Desk (RMSD). What happens if I fail to submit a status report by the end of February of any given reporting year? All valid licenses for which no report


The report must be filed through the eCBP portal and will not be considered received by CBP until payment of the triennial status report fee prescribed in § 111.96(d) is received. If in the process of submitting your TSR through the eCBP portal you encounter difficulties, contact the Rev Mod Service Desk (RMSD). What happens if I fail to submit a status report by the end of February of any given reporting year? All valid licenses for which no report has been submitted will be suspended by operation of law on March 1st of any given reporting year. When a license is so suspended, the processing Center will send written notice of the suspension to the broker in March of that same reporting year. The notice will be sent using USPS certified mail to the last known address reflected in CBP records. Note that if the broker has failed to provide the processing Center with a current and accurate mailing address, the suspension notice will, as a result, be mailed to an incorrect address. The broker may tender a status report and fees online or at the processing Center through which the license was delivered within the 60-day suspension notice period. If the status report and fee is submitted within 60 days of notice of suspension, the license will be reinstated. What happens if I fail to submit a status report within the 60-day suspension period? Unfortunately, if the broker does not submit the status report and fees within 60 days of notice of suspension, pursuant to 19 CFR 111.30(d), the broker's license will be revoked by operation of law. Such licenses are revoked by operation of law without prejudice to the filing of a new application for a license. This means that, while a license which is revoked by operation of law cannot be reinstated, the effected individual may file a new application for a license. However, unless the individual has passed the customs broker license exam within the three years prior to submitting that new application, the individual will need to retake the exam. What is my license issue date? The issue date is the date on the physical license you received. The eCBP system validates a user by the license number and issue date that resides in ACE. If the physical license is not yet received, contact the processing Center through which the license was processed. Center Broker Management Officer Contact Information can be found on the Triennial Status Report Sample File Upload (cbp.gov) document page. What if don’t know my license number or issue date? Contact the processing Center through which your license was processed. Center Broker Management Officer Contact Information can be found at Customs Brokers | U.S. Customs and Border Protection (cbp.gov) My license qualifies the corporate license. Do I have to file a report for my individual license and the corporate license? Yes. A Triennial Status Report (TSR) and fee must be filed for each license that is not cancelled or revoked. You must file a report for the individual license and a separate report for the corporate license. The eCBP system requires submission of the individual license TSR prior to submitting the corporate/organization TSR. I want my brokerage employer to pay my fee but I do not see that payment option when I am completing my report. How do I select my brokerage to pay my fee? You must select that you are "actively engaged" in customs business, in order to have the option to select your broker employer to pay your fee. Can a non-brokerage company submit the fee payment for its employees with individual broker licenses? In the case of an employer that does not transact customs business, each employee holding a broker license must individually submit their TSR and fee. Annual Permit User Fee Who can submit the payment on behalf of the organization? An authorized employee of the organization may submit the user fee payment. Who is required to submit an annual permit user fee payment? The annual permit user fee is payable annually by any broker who holds a national permit. The fee collection period begins once the due date is announced in the Federal Register. When


holding a broker license must individually submit their TSR and fee. Annual Permit User Fee Who can submit the payment on behalf of the organization? An authorized employee of the organization may submit the user fee payment. Who is required to submit an annual permit user fee payment? The annual permit user fee is payable annually by any broker who holds a national permit. The fee collection period begins once the due date is announced in the Federal Register. When is the annual permit user payment due to CBP? The annual user fee due date is announced each year in a Federal Register notice typically in the month of November or December of the year preceding the annual user fee due date. The collection period begins once the due date is published in the Federal Register. What is the annual permit user fee amount? The annual permit user fee amount is published in a Federal Register notice typically in the month of June and effective on October 1 of the year preceding the annual user fee due date. Where can I submit the annual permit user fee payment? The annual permit user fee payment should be submitted online, where credit or debit is accepted*. A link to the annual permit user fee payment will be available on our webpage when CBP begins accepting payments. *Note: There are no additional fees for paying online using any acceptable method. Can I submit the annual permit user fee payment as a guest without creating an account on login.gov? No, you must have a login.gov account to access the eCBP portal to submit the annual permit user fee. This is a security measure. Will a convenience fee be charged when using a credit card? No, there is no convenience fee for any of the forms of payment. What should I enter in the Business email field? Enter the email of the Sole Proprietor/Organization or an email address that should receive a copy of the receipt on behalf of the Sole Proprietor/Organization. Will I receive an emailed receipt for confirmation of payment? Yes, the receipt will be emailed to the email provided by the payer and to the Business email provided with the annual user fee submission. Will my update of the Office of Record address when paying the annual user fee through eCBP serve as a method to update the current ACE address? The permit’s Office of Record address provided in the annual user fee payment is official notification to CBP of an address change. The address that CBP has on file is important because it is used for correspondence that is mailed via USPS. May I submit my annual permit user fee payment by check or money order? The permit user fee prescribed in § 111.96(c) should be paid through the eCBP portal using credit or debit. If in the process of submitting your payment through the eCBP portal you encounter difficulties, contact the Rev Mod Service Desk (RMSD). What happens if I fail to submit my annual permit user fee payment by the published due date? All permits for which no annual user fee payment has been submitted will be revoked by operation of law. The processing Center will send written notice of the revocation to the broker. The notice will be sent by mail to the last known Office of Record address reflected in CBP records. Note that if the broker has failed to provide the processing Center with a current and accurate mailing address, the revocation notice will, as a result, be mailed to an incorrect address. How do I identify my processing Center? The processing Center is the physical location of the broker management operations of a Center of Excellence and Expertise (Center) that received the license application and delivered the license to you. Center Broker Management Officer Contact Information can be found at Customs Brokers | U.S. Customs and Border Protection (cbp.gov) . What if don’t know my license number or issue date? The eCBP system validates a user by the license number and issue date that resides in ACE. The license number and issue date are on the physical license you received. In the event you have


Excellence and Expertise (Center) that received the license application and delivered the license to you. Center Broker Management Officer Contact Information can be found at Customs Brokers | U.S. Customs and Border Protection (cbp.gov) . What if don’t know my license number or issue date? The eCBP system validates a user by the license number and issue date that resides in ACE. The license number and issue date are on the physical license you received. In the event you have not yet received your physical license, you may contact your processing Center for the license number and issue date. Center Broker Management Officer Contact Information can be found at Customs Brokers | U.S. Customs and Border Protection (cbp.gov) . May I withdraw my license application? A broker license applicant may withdraw the application at any time prior to issuance of the license. However, withdrawal of the application does not entitle the applicant to receive a refund of the application fee. If you submitted your application through eCBP, sign in to your eCBP account, select the License Application link, and then select Withdraw Application. If you submitted a paper application, provide written notice of the withdrawal request to the processing Center where the physical application was submitted. How may I apply for a Customs Broker License? All Individual license applicants will apply using the eCBP Portal at https://e.cbp.dhs.gov and will sign in using the Login.gov account used to register for the Customs Broker License Exam. All Organization license applicants will complete a paper Customs Form 3124 Application for Customs Broker License and submit it to the processing Center port location nearest the applicant’s intended Office of Record. Last Modified: May 13, 2026 For Triennial Status Report Issues Refer to the FAQs, or contact Rev Mod Service Desk at: Email RevModServiceDesk Phone 1-800-366-8732, ext. 4670, M-F between 8:00 a.m. and 4:30 p.m. ET Please leave a message if your call is not answered directly. Broker Management Branch 1331 Pennsylvania Avenue, NW 9th Floor Washington, DC 20229 To best contact Broker Management please send an email to brokermanagement . Please include the topic in the subject line to ensure proper handling.


Home Newsroom Announcements Field Operations Academy seeks to maintain accreditation through the Commission on Accreditation for Law Enforcement Agencies Newsroom Accountability and Transparency Stats and Summaries Media Releases Documents Library Social Media Directory Press Officers Legal Notices Frontline Digital Magazine Comunicados de Prensa Announcements Publications Catalog Spotlights Newsroom Accountability and Transparency Stats and Summaries Media Releases Documents Library Social Media Directory Press Officers Legal Notices Frontline Digital Magazine Comunicados de Prensa Announcements Publications Catalog Spotlights Field Operations Academy seeks to maintain accreditation through the Commission on Accreditation for Law Enforcement Agencies Release Date Mon, 12/08/2025 The U.S. Customs and Border Protection (CBP) – Office of Training and Development – Field Operations Academy (FOA) has responsibility for entry level training of CBP Officers and CBP Agriculture Specialists serving at America’s ports of entry. In July 2024 the FOA was accredited via The Commission on Accreditation for Law Enforcement Agencies’ (CALEA) Public Safety Training Academy Accreditation Program Accreditation recognizes CBP’s superior public safety training and professional excellence. Accreditation is also a means for developing or improving upon CBP and the FOA’s relationship with the community it serves and to strengthen accountability through a continuum of standards that clearly define authority, performance, and responsibilities. The FOA is currently in the process of maintaining our current accreditation. As part of this maintenance, the FOA is currently providing the public the opportunity to comment, commend or provide other information related to CBP’s quality of service or any other information relevant to the accreditation process. Comments and commendations can be submitted at CALEA Accreditation Public Comment Portal . The FOA looks forward to your comments and commendations as we work towards maintaining our CALEA accreditation. U.S. Customs and Border Protection (CBP) is America's frontline: the nation's largest law enforcement organization and the world's first unified border management agency. The 69,000+ men and women of CBP protect America on the ground, in the air, and on the seas. We enforce safe, lawful travel and trade and ensure our country's economic prosperity. We enhance the nation's security through innovation, intelligence, collaboration, and trust. Topics Office of Field Operations Training Last Modified: Dec 09, 2025 Media Contacts Office of Public Affairs CBPMEDIARELATIONS CBP Information Center (for non-media inquiries) (877) 227-5511 Social Media Directory View a complete list of local and regional CBP social media accounts. View the Directory


Home Newsroom Announcements CBP is taking decisive measures under President Trump’s orders in response to Colombia Newsroom Accountability and Transparency Stats and Summaries Media Releases Documents Library Social Media Directory Press Officers Legal Notices Frontline Digital Magazine Comunicados de Prensa Announcements Publications Catalog Spotlights Newsroom Accountability and Transparency Stats and Summaries Media Releases Documents Library Social Media Directory Press Officers Legal Notices Frontline Digital Magazine Comunicados de Prensa Announcements Publications Catalog Spotlights CBP is taking decisive measures under President Trump’s orders in response to Colombia Release Date Sun, 01/26/2025 At ports of entry, the Office of Field Operations has commenced enhanced inspections of flights, private aircraft, and cargo to and from Colombia. CBP has already denied boarding to flagged visa holders and in coordination with the Department of State, and is enforcing the travel ban on Colombian officials. CBP is prepared to act swiftly in support of its national security mission. U.S. Customs and Border Protection (CBP) is America's frontline: the nation's largest law enforcement organization and the world's first unified border management agency. The 69,000+ men and women of CBP protect America on the ground, in the air, and on the seas. We enforce safe, lawful travel and trade and ensure our country's economic prosperity. We enhance the nation's security through innovation, intelligence, collaboration, and trust. Topics Office of Field Operations Last Modified: Jan 27, 2025 Media Contacts Office of Public Affairs CBPMEDIARELATIONS CBP Information Center (for non-media inquiries) (877) 227-5511 Social Media Directory View a complete list of local and regional CBP social media accounts. View the Directory


Home Newsroom Announcements CBP advises public of construction, delays at Calexico West port Newsroom Accountability and Transparency Stats and Summaries Media Releases Documents Library Social Media Directory Press Officers Legal Notices Frontline Digital Magazine Comunicados de Prensa Announcements Publications Catalog Spotlights Newsroom Accountability and Transparency Stats and Summaries Media Releases Documents Library Social Media Directory Press Officers Legal Notices Frontline Digital Magazine Comunicados de Prensa Announcements Publications Catalog Spotlights CBP advises public of construction, delays at Calexico West port Release Date Thu, 05/07/2026 CALEXICO, Calif. — U.S. Customs and Border Protection is advising the public to plan for potential delays when traveling from Mexicali, Baja California, Mexico, into the United States through the Calexico West Port of Entry vehicle lanes. Beginning May 12, 2026, construction will commence at the port of entry and is expected to last approximately four months. During this period, construction crews will install new equipment to enhance operations and infrastructure. While vehicle processing will continue, travelers should anticipate potential delays. CBP encourages travelers to allow extra time for crossing and to monitor border wait times in advance. Travelers can monitor wait times on the CBP Border Wait Times website or by downloading the Border Wait Times mobile app on their smartphones. Follow the Director of CBP’s San Diego Field Office on X and Instagram at @DFOSanDiegoCA for breaking news, current events, human interest stories and photos. U.S. Customs and Border Protection (CBP) is America's frontline: the nation's largest law enforcement organization and the world's first unified border management agency. The 69,000+ men and women of CBP protect America on the ground, in the air, and on the seas. We enforce safe, lawful travel and trade and ensure our country's economic prosperity. We enhance the nation's security through innovation, intelligence, collaboration, and trust. Topics CBP Officers Construction Projects Office of Field Operations Wait Times Last Modified: May 07, 2026 Media Contacts Office of Public Affairs CBPMEDIARELATIONS CBP Information Center (for non-media inquiries) (877) 227-5511 Social Media Directory View a complete list of local and regional CBP social media accounts. View the Directory


Home Newsroom Announcements Statement from Acting Commissioner Pete R. Flores on CBP’s support of Operation FREE 3.0 Newsroom Accountability and Transparency Stats and Summaries Media Releases Documents Library Social Media Directory Press Officers Legal Notices Frontline Digital Magazine Comunicados de Prensa Announcements Publications Catalog Spotlights Newsroom Accountability and Transparency Stats and Summaries Media Releases Documents Library Social Media Directory Press Officers Legal Notices Frontline Digital Magazine Comunicados de Prensa Announcements Publications Catalog Spotlights Statement from Acting Commissioner Pete R. Flores on CBP’s support of Operation FREE 3.0 Release Date Fri, 04/11/2025 WASHINGTON — U.S. Customs and Border Protection is committed to supporting its partners in the launch of Operation FREE 3.0 (Fentanyl Awareness, Reduction, Enforcement, and Eradication), marking the third iteration of this groundbreaking multiagency initiative that has already resulted in thousands of arrests, seizures of hundreds of firearms, and tens of thousands of pounds of fentanyl. CBP remains steadfast in our mission to protect the American people from the threat posed by fentanyl and other synthetic narcotics. Operation FREE 3.0 exemplifies CBP’s holistic, intelligence-driven, and community-focused strategy to confront the synthetic drug epidemic head-on. Initially implemented in Virginia, Operation FREE brings together over 175 federal, state, and local agencies from 14 states in an unprecedented partnership to dismantle fentanyl trafficking networks, enhance public awareness, and protect American communities from the devastating impact of synthetic drugs. Operation FREE 3.0 will leverage CBP’s frontline expertise, advanced intelligence capabilities, and extensive investigative resources. Through strategic collaboration, CBP will directly supply actionable intelligence to our partners, empowering them to effectively target criminal networks and reduce the availability of deadly synthetic drugs. Every pound of fentanyl seized is potentially thousands of lives saved. We recognize the magnitude of this crisis, and our dedicated officers and agents, alongside our law enforcement partners, are fully committed to winning this battle. We will continue our relentless pursuit of these dangerous narcotics and those responsible for trafficking them. U.S. Customs and Border Protection (CBP) is America's frontline: the nation's largest law enforcement organization and the world's first unified border management agency. The 69,000+ men and women of CBP protect America on the ground, in the air, and on the seas. We enforce safe, lawful travel and trade and ensure our country's economic prosperity. We enhance the nation's security through innovation, intelligence, collaboration, and trust. Topics About CBP Fentanyl Last Modified: Apr 11, 2025 Media Contacts Office of Public Affairs CBPMEDIARELATIONS CBP Information Center (for non-media inquiries) (877) 227-5511 Social Media Directory View a complete list of local and regional CBP social media accounts. View the Directory


Home Newsroom Announcements CBP Acting Commissioner Pete Flores addresses the Trade and Cargo Security Summit Newsroom Accountability and Transparency Stats and Summaries Media Releases Documents Library Social Media Directory Press Officers Legal Notices Frontline Digital Magazine Comunicados de Prensa Announcements Publications Catalog Spotlights Newsroom Accountability and Transparency Stats and Summaries Media Releases Documents Library Social Media Directory Press Officers Legal Notices Frontline Digital Magazine Comunicados de Prensa Announcements Publications Catalog Spotlights CBP Acting Commissioner Pete Flores addresses the Trade and Cargo Security Summit Release Date Thu, 05/08/2025 CBP Acting Commissioner Pete Flores delivered the following remarks at the Trade and Cargo Security Summit in New Orleans on May 6, 2025. NEW ORLEANS — Good afternoon, everyone. It's a full room. It’s good. It’s good to see the participation here today and everybody in the room really for a week of collaboration with us, really, as we start this off. That's what this event is for, right? It's really to get you together where we talk about a lot of the important issues for all of us when we talk about trade and what we have going on right now. Lisa Beth, thank you. Appreciate the introduction (only the shorter, the better, in regard to reading my bio there.) It’s really great to be here in New Orleans and be here at our fourth year. Right, the fourth year we've been able to have the Trade and Cargo Security Summit. It's also great that we're doing it now instead of July. Every time, it seems, I get invited to New Orleans it's sometime in July, so this is much better. Much better weather to happen and be able to do this here today. So special thank you to our CTPAT partners that are here amongst other members of the trade industry. Appreciate everything you do for us in keeping our supply chain safe. We want to just say thank you and mention to everybody in the room, the crowd side, just thank you all for being able to carve out sometime, physically, to join us here in person today. And then, to those that are joining us virtually, as well, as we think about collaboration this week is our previous mention on key issues that we'll focus on over the next couple days. So, we're going to cover a couple of very important topics, including how CBP is fostering legitimate trade and travel. Also want to take a little bit of a time to highlight CBP's recent successes that impact the trade community. This summit is an excellent opportunity for us to provide critical updates on CBP efforts and to hear about issues that are important to you engage with you on areas of shared interests and continue to strengthen our partnership. As all of you know, the Trump Administration is taking a more of an “America First” focused approach to government. We're doubling down on that effort in support of the President's vision, but more importantly, doing what's right for the American consumers and taxpayers. Let's start with the recent trade tariffs that we've implemented. CBP remains steadfast in the enforcement of these measures designed to return manufacturing to U.S. shores. CBP is uniquely positioned to implement and enforce the President's tariffs using all our enforcement and revenue collection authorities. Since the start of the Administration, CBP has successfully implemented 21 related presidential actions, tariff actions. As a result of the Executive Orders related to fentanyl, progress has also been made in stopping fentanyl from coming across our borders. On the southern border, there has been a marked decrease in illegal crossings, falling from the thousands every day, nearly overwhelming our agents and officers at the border, to just 230 a day. It's an amazing 95% decrease from the previous administration that nearly averaged 5,100 per day. We are increasing our operational control at our nation’s borders and significantly increased our counter-fentanyl posture, showcasing our enhanced capabilities and commitment to combat the synthetic opioid epidemic through new partnerships, interdictions, and network illumination. CBP will continue to work with our partners to stop the flow of illicit fentanyl and arrest bad actors for fentanyl-related crimes. In addition, the Presidential Proclamation under


a day. It's an amazing 95% decrease from the previous administration that nearly averaged 5,100 per day. We are increasing our operational control at our nation’s borders and significantly increased our counter-fentanyl posture, showcasing our enhanced capabilities and commitment to combat the synthetic opioid epidemic through new partnerships, interdictions, and network illumination. CBP will continue to work with our partners to stop the flow of illicit fentanyl and arrest bad actors for fentanyl-related crimes. In addition, the Presidential Proclamation under Section 232 for steel and aluminum, along with autos, will bring back thousands of good-paying, long term production jobs to the United States. And finally, the recent implementation of reciprocal tariffs will reduce the trade deficit that harms our domestic production capacity, especially that of US manufacturing and the defense industrial base. In support of these tariff actions, CBP has developed multiple enhancements to the Automated Commercial Environment (ACE), including the collection of additional duties on imports from Canada and Mexico, additional duties on imports from China and Hong Kong, increases in section 232 duties on aluminum and steel. additional duties on automobile imports, and the application of a 10% worldwide reciprocal duties. In addition to tariff-related enhancements, CBP has also developed an automated solution for CBP officers in ACE to eliminate the inefficient and manual process for air cargo exam transfers and completed migration of the functionality to a modernized ACE portal, which is built on an upgraded platform and offers easier use and better performance. CBP's enforcement for trade laws is a critical component to national security. We prevent entry of dangerous counterfeit or noncompliant goods, protect American consumers, safeguard supply chains, and uphold a fair and secure economic environment. Every shipment we screen is not just about compliance. It's about making America safe. Securing the America front line, CBP strictly enforces all laws in presidential directives to secure our economic sovereignty. I want to thank the field and trade personnel for their hard work. They are a critical part of the enforcement of legitimate trade as they inspect shipments, collect duties and disrupt illicit activity. CBP is working closely with other government agencies to implement changes to trade policy. We will continue to provide detailed guidance to promote, compliance, and uniform enforcement across the nation. Another important issue today is de minimis shipments. In FY ‘24 CBP cleared almost 1.37 billion low-value packages or nearly 4 million a day. It's a dramatic increase from FY ‘19 when CBP processed 511 million de minimis shipments. By the end of the second quarter, FY ‘25, CBP has already processed over 778 million de minimis shipments. Not only are some of these entities trying to use the de minimis process as a “backdoor” around tariffs, some are knowingly or unknowingly, allowing drugs, and other harmful products that enter the United States through de minimis. And in FY ‘24, nearly 90% of all seizures in the cargo environment originated as a de minimis shipment. Ninety-eight per cent of narcotic seizure cases, not by weight or bulk, occurred in the de minimis environment. In addition, the de minimis entry process has become a gateway for IPR violations. De minimis shipments account for 97% of intellectual property rights seizures equating to 31 million counterfeit items. Such shipments account for 77% of health and safety seizures equating to more than 20 million dangerous or illicit items. In fiscal year 2024, almost two-thirds of our agriculture Emergency Action Notifications were issued for de minimis shipments. These notifications alert trade entities of non-compliance with Animal and Plant Health Inspection Service and actions that must be taken to prevent entry of plant pests, prohibited plant products, or animal products capable of producing foreign animal diseases. Recognizing that de minimis shipments are problematic, the president has eliminated de minimis entry for products of China and Hong Kong as part of his Executive Order, Imposing Duties to Address Synthetic Opioid to a Supply Chain in the People's Republic of China. This action eliminates the de minimis entry process for millions of shipments going forward. We realize these changes have a significant impact to the trade community. CBP is working closely with private industry to ensure smooth implementation and to