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Update app.py
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app.py
CHANGED
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@@ -22,7 +22,7 @@ categories_keywords = {
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"Spam": ["spam", "unsubscribe", "remove", "stop", "junk", "block", "opt-out"],
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"Rescheduling and Postponing": ["reschedule", "postpone", "delay", "change date", "new time", "rearrange", "shift", "adjust timing"],
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"Contact and Communication Issues": ["contact", "communicate", "communication", "reach out", "phone", "email", "address", "details"],
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"Email and Credentials Issues": ["email", "credentials", "login", "password", "
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"Timing and Scheduling": ["timing", "schedule", "scheduling", "time", "appointment", "availability", "calendar", "book", "slot"],
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"Salary and Benefits": ["salary", "benefits", "pay", "compensation", "wages", "earnings", "package", "remuneration", "incentives"],
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"Technical Issues": ["technical", "issue", "problem", "error", "bug", "glitch", "fix", "troubleshoot", "support"],
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@@ -32,7 +32,7 @@ categories_keywords = {
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"Payment Issues": ["payment", "billing", "transaction", "charge", "fee", "invoice", "refund", "receipt"],
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"Registration Issues": ["registration", "register", "sign up", "enroll", "join", "signup", "enrollment"],
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"Service Requests": ["service", "support", "request", "assistance", "help", "aid", "maintenance"],
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"Account Issues": ["account", "profile", "update", "activation", "deactivation", "
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"Product Information": ["product", "service", "details", "info", "information", "specifications", "features"],
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"Order Status": ["order", "status", "tracking", "shipment", "delivery", "purchase", "dispatch"],
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"Miscellaneous": []
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"Spam": ["spam", "unsubscribe", "remove", "stop", "junk", "block", "opt-out"],
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"Rescheduling and Postponing": ["reschedule", "postpone", "delay", "change date", "new time", "rearrange", "shift", "adjust timing"],
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"Contact and Communication Issues": ["contact", "communicate", "communication", "reach out", "phone", "email", "address", "details"],
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"Email and Credentials Issues": ["email", "credentials", "login", "password", "gmail", "username", "verification", "reset"],
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"Timing and Scheduling": ["timing", "schedule", "scheduling", "time", "appointment", "availability", "calendar", "book", "slot"],
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"Salary and Benefits": ["salary", "benefits", "pay", "compensation", "wages", "earnings", "package", "remuneration", "incentives"],
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"Technical Issues": ["technical", "issue", "problem", "error", "bug", "glitch", "fix", "troubleshoot", "support"],
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"Payment Issues": ["payment", "billing", "transaction", "charge", "fee", "invoice", "refund", "receipt"],
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"Registration Issues": ["registration", "register", "sign up", "enroll", "join", "signup", "enrollment"],
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"Service Requests": ["service", "support", "request", "assistance", "help", "aid", "maintenance"],
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"Account Issues": ["account", "profile", "update", "activation", "deactivation", "reset", "account password"],
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| 36 |
"Product Information": ["product", "service", "details", "info", "information", "specifications", "features"],
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| 37 |
"Order Status": ["order", "status", "tracking", "shipment", "delivery", "purchase", "dispatch"],
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"Miscellaneous": []
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