Update app.py

app.py

@@ -11,21 +11,21 @@ import plotly.express as px
 from PIL import Image
 
 categories_keywords = {
-    'Application Status': ['application', 'applied', 'update on my application', 'result of my application', 'selected', 'selection process', 'apply', 'fellow', 'lesson plan'],
-    'Volunteering': ['volunteering', 'volunteer', 'volunteering certificate', 'resume my volunteering', 'volunteering journey', 'volunteering with TFI'],
-    'Certificates': ['certificate', 'certificates'],
-    'Job Opportunities': ['job', 'vacancy', 'Talent Acquisition Executive job', 'opportunity'],
-    'Surveys and Forms': ['survey', 'form', 'fill out the survey', 'application form'],
-    'General Queries': ['query', 'queries', 'questions', 'feedback', 'loved', 'overwhelming'],
+    'Application Status': ['application', 'applied', 'update on my application', 'result of my application', 'selected', 'selection process', 'apply', 'fellow', 'lesson plan', 'status of my application', 'application update', 'application status', 'applied for'],
+    'Volunteering': ['volunteering', 'volunteer', 'volunteering certificate', 'resume my volunteering', 'volunteering journey', 'volunteering with TFI', 'volunteering opportunities', 'volunteer work', 'volunteer program'],
+    'Certificates': ['certificate', 'certificates', 'certificate of completion', 'volunteer certificate', 'issue certificate'],
+    'Job Opportunities': ['job', 'vacancy', 'Talent Acquisition Executive job', 'opportunity', 'job opening', 'job position', 'career opportunities'],
+    'Surveys and Forms': ['survey', 'form', 'fill out the survey', 'application form', 'survey link', 'survey form', 'form submission'],
+    'General Queries': ['query', 'queries', 'questions', 'feedback', 'loved', 'overwhelming', 'general question', 'inquiry', 'query about'],
     'Spam': ['free recharge', 'offer', 'click the link', 'https'],
-    'Rescheduling and Postponing': ['reschedule', 'postpone', 'cancellation', 'date', 'time slot'],
-    'Contact and Communication Issues': ['call', 'phone', 'contact', 'not received'],
-    'Email and Credentials Issues': ['email', 'credentials', 'received'],
-    'Timing and Scheduling': ['session', 'time', 'interview', 'baje'],
-    'Salary and Benefits': ['salary', 'increment', 'accommodation', 'training period', 'reside', 'stipend'],
-    'Technical Issues': ['network issues', 'zoom meeting', 'passcode', 'technical', 'issue'],
-    'End of Conversation': ['thanks', 'thankss', 'thank u', 'thank you', 'ok', 'okay', 'done', 'joining', 'sounds good'],
-    'Start of Conversation': ['help', 'i need help', 'Help me'],
+    'Rescheduling and Postponing': ['reschedule', 'postpone', 'cancellation', 'date', 'time slot', 'change date', 'change time', 'reschedule appointment'],
+    'Contact and Communication Issues': ['call', 'phone', 'contact', 'not received', 'contact support', 'phone call', 'call back', 'internet'],
+    'Email and Credentials Issues': ['email', 'credentials', 'received', 'email issue', 'email problem', 'credential issue', 'login problem'],
+    'Timing and Scheduling': ['session', 'time', 'interview', 'baje', 'schedule time', 'meeting time', 'appointment time'],
+    'Salary and Benefits': ['salary', 'increment', 'accommodation', 'training period', 'reside', 'stipend', 'pay', 'wage', 'salary details', 'benefits information'],
+    'Technical Issues': ['network issues', 'zoom meeting', 'passcode', 'technical', 'issue','technical problem', 'system issue', 'technical support'],
+    'Complaint Handling': ['help', 'i need help', 'Help me', 'complaint', 'issue is unresolved', 'unsatisfied', 'bad experience'],
+    'End of Conversation': ['thanks', 'thankss', 'thank u', 'thank you', 'ok', 'okay', 'done', 'joining', 'sounds good', 'goodbye', 'end chat', 'end'],
     'Miscellaneous': []
 }