Update app.py

app.py

@@ -10,7 +10,7 @@ import matplotlib.pyplot as plt
 import plotly.express as px
 from PIL import Image
 
-# Define categories for Teach For India Bot and Firki
+# Define categories for Teach For India Bot and Firki Bot
 categories_keywords_tfi = {
     'Start of Conversation': ['hi', 'hello', 'hi I have a query', 'query', 'good morning', 'good afternoon', 'good evening'],
     'Application Status': ['application', 'applied', 'update on my application', 'result of my application', 'selected', 'selection process', 'apply', 'fellow', 'lesson plan', 'status of my application', 'application update', 'application status', 'applied for'],
@@ -33,15 +33,34 @@ categories_keywords_tfi = {
 }
 
 categories_keywords_firki = {
-    'Service Issues': ['service', 'support', 'help', 'assistance'],
-    'Billing': ['bill', 'billing', 'invoice', 'payment', 'charge'],
-    'Technical Problems': ['technical', 'error', 'problem', 'issue'],
-    'Account Management': ['account', 'login', 'credentials', 'password'],
-    'Product Information': ['product', 'information', 'details', 'specifications'],
-    'Miscellaneous': []
+    "Application Status": ["application status", "application", "status", "submitted", "processing", "pending", "approval", "rejected", "accepted"],
+    "Volunteering": ["volunteer", "volunteering", "help out", "assist", "volunteer work", "volunteer opportunities"],
+    "Certificates": ["certificate", "certificates", "completion", "certification", "accreditation", "proof", "document", "certified"],
+    "Job Opportunities": ["job", "opportunity", "career", "vacancy", "position", "employment", "hiring", "recruitment", "internship"],
+    "Surveys and Forms": ["survey", "form", "forms", "questionnaire", "feedback form", "response", "fill out", "submission"],
+    "General Queries": ["hello", "hi", "help", "general", "query", "question", "info", "information", "inquiry", "ask"],
+    "Spam": ["spam", "unsubscribe", "remove", "stop", "junk", "block", "opt-out"],
+    "Rescheduling and Postponing": ["reschedule", "postpone", "delay", "change date", "new time", "rearrange", "shift", "adjust timing"],
+    "Contact and Communication Issues": ["contact", "communicate", "communication", "reach out", "phone", "email", "address", "details"],
+    "Email and Credentials Issues": ["email", "credentials", "login", "password", "access", "username", "account", "verification", "reset"],
+    "Timing and Scheduling": ["timing", "schedule", "scheduling", "time", "appointment", "availability", "calendar", "book", "slot"],
+    "Salary and Benefits": ["salary", "benefits", "pay", "compensation", "wages", "earnings", "package", "remuneration", "incentives"],
+    "Technical Issues": ["technical", "issue", "problem", "error", "bug", "glitch", "fix", "troubleshoot", "support"],
+    "End of Conversation": ["bye", "thank you", "thanks", "goodbye", "see you", "later", "end", "close", "sign off"],
+    "Start of Conversation": ["start", "begin", "hello", "hi", "initiate", "greet", "greeting", "open", "commence"],
+    "Feedback": ["feedback", "comments", "review", "opinion", "suggestion", "critique", "rating"],
+    "Event Inquiries": ["event", "webinar", "meeting", "conference", "session", "seminar", "workshop", "invitation"],
+    "Payment Issues": ["payment", "billing", "transaction", "charge", "fee", "invoice", "refund", "receipt"],
+    "Registration Issues": ["registration", "register", "sign up", "enroll", "join", "signup", "enrollment"],
+    "Service Requests": ["service", "support", "request", "assistance", "help", "aid", "maintenance"],
+    "Account Issues": ["account", "profile", "update", "activation", "deactivation", "credentials", "reset"],
+    "Product Information": ["product", "service", "details", "info", "information", "specifications", "features"],
+    "Order Status": ["order", "status", "tracking", "shipment", "delivery", "purchase", "dispatch"],
+    "Miscellaneous": ["miscellaneous", "other", "various", "random", "general", "unknown", "unsorted"]
+
 }
 
-# Initialize with Bot 1's categories
+# Initialize
 categories_keywords = categories_keywords_tfi
 
 def categorize_question(question, categories_keywords):