# Voice Bot Configuration with Groq TTS

# Groq AI Configuration (for NLU + TTS)
GROQ_API_KEY = "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"  # Get free at: https://console.groq.com/keys
USE_GROQ_AI = True  # Set to False to use basic pattern matching

# Groq TTS Configuration (Orpheus by Canopy Labs)
GROQ_TTS_MODEL = "canopylabs/orpheus-v1-english"  # Orpheus English TTS
GROQ_TTS_VOICE = "autumn"  # Default voice (female, natural)

# Available Groq Orpheus English voices:
# Female: autumn, diana, hannah
# Male:   austin, daniel, troy
#
# Vocal directions (English only): wrap in brackets, e.g. [cheerful], [whisper]
# Note: Input limit is 200 characters per API call (auto-chunked)

# Conversation Flow Configuration
CONVERSATION_TEMPLATES = {
    'greeting': "Hello! I'm your return and exchange assistant. Would you like to process an exchange or a return?",
    'ask_exchange_or_return': "Please say 'exchange' if you want to exchange a product, or 'return' if you want to return it.",
    'ask_order_id': "Please provide your order ID. You can say something like 'order 123'.",
    'ask_reason': "Please tell me the reason for the {request_type}.",
    'ask_exchange_preference': "What product would you prefer instead? Please describe what you'd like to exchange it for.",
    'confirm_details': "Let me confirm: You want to {request_type} order {order_id} because {reason}. {extra_info}Is this correct?",
    'ask_what_wrong': "What did we get wrong?",
    'processing': "Perfect! I'm processing your {request_type} request now.",
    'exchange_pickup_scheduled': "Your exchange pickup has been scheduled for {pickup_date}.",
    'exchange_delivery_scheduled': "Your new product will be delivered by {delivery_date}.",
    'return_scheduled': "Your return pickup has been scheduled for {pickup_date}.",
    'success': "Your {request_type} request has been successfully processed! Tracking number: {tracking_number}",
    'error': "I'm sorry, I didn't understand that. Could you please repeat?",
    'goodbye': "Thank you for using our service. Have a great day!"
}

# Database Configuration
DATABASE_INTEGRATION = True  # Set to False to disable database updates

# API Endpoints
DELHIVERY_API_KEY = "your_delhivery_api_key"  # For production
OPENLEAF_API_KEY = "your_openleaf_api_key"  # For production

# Return/Exchange Settings
DEFAULT_RETURN_DAYS = 7
EXCHANGE_DELIVERY_DAYS = 5