app.py

##########################################
# Step 0: Import required libraries
##########################################
import streamlit as st  # For building the web application interface
from transformers import (
    pipeline,
    SpeechT5Processor,
    SpeechT5ForTextToSpeech,
    SpeechT5HifiGan,
    AutoModelForCausalLM,
    AutoTokenizer
)  # For sentiment analysis, text-to-speech, and text generation
from datasets import load_dataset  # For loading datasets (e.g., speaker embeddings)
import torch  # For tensor operations
import soundfile as sf  # For saving audio as .wav files
import sentencepiece  # Required by SpeechT5Processor for tokenization

##########################################
# Streamlit application title and input
##########################################
# Display a colorful, large title in a visually appealing font
st.markdown(
    "<h1 style='text-align: center; color: #FF5720; font-size: 50px;'>Just Comment</h1>",
    unsafe_allow_html=True
)  # Use HTML and CSS for a custom title design

# Display a smaller, gentle subtitle below the title
st.markdown(
    "<h3 style='text-align: center; color: #5D6D7E; font-style: italic;'>I'm listening to you, my friend</h3>",
    unsafe_allow_html=True
)  # Use HTML for a friendly and soft-styled subtitle

# Add a well-designed text area for user input
text = st.text_area(
    "Enter your comment",
    placeholder="Type something here...",
    height=150,
    help="Write a comment you would like us to analyze and respond to!"  # Provide a helpful tooltip
)

##########################################
# Step 1: Sentiment Analysis Function
##########################################
def analyze_dominant_emotion(user_review):
    """
    Analyze the dominant emotion in the user's comment using a fine-tuned text classification model.
    """
    emotion_classifier = pipeline(
        "text-classification",
        model="Thea231/jhartmann_emotion_finetuning",
        return_all_scores=True
    )  # Load the fine-tuned text classification model from Hugging Face

    emotion_results = emotion_classifier(user_review)[0]  # Perform sentiment analysis on the input text
    dominant_emotion = max(emotion_results, key=lambda x: x['score'])  # Identify the emotion with the highest confidence
    return dominant_emotion  # Return the dominant emotion (label and score)

##########################################
# Step 2: Response Generation Function
##########################################


def response_gen(user_review):
    """
    Generate a concise and logical response based on the sentiment of the user's comment.
    """
    dominant_emotion = analyze_dominant_emotion(user_review)  # Get the dominant emotion of the user's comment
    emotion_label = dominant_emotion['label'].lower()  # Extract the emotion label in lowercase format
    
    # Define response templates for each emotion
    emotion_prompts = {
        "anger": (
            f"'{user_review}'\n\n"
            "As a customer service representative, craft a professional response that:\n"
            "- Begins with sincere apology and acknowledgment\n"
            "- Clearly explains solution process with concrete steps\n"
            "- Offers appropriate compensation/redemption\n"
            "- Keeps tone humble and solution-focused (3-4 sentences)\n\n"
            "Response:"
        ),
        "disgust": (
            f"'{user_review}'\n\n"
            "As a customer service representative, craft a response that:\n"
            "- Immediately acknowledges the product issue\n"
            "- Explains quality control measures being taken\n"
            "- Provides clear return/replacement instructions\n"
            "- Offers goodwill gesture (3-4 sentences)\n\n"
            "Response:"
        ),
        "fear": (
            f"'{user_review}'\n\n"
            "As a customer service representative, craft a reassuring response that:\n"
            "- Directly addresses the safety worries\n"
            "- References relevant certifications/standards\n"
            "- Offers dedicated support contact\n"
            "- Provides satisfaction guarantee (3-4 sentences)\n\n"
            "Response:"
        ),
        "joy": (
            f"'{user_review}'\n\n"
            "As a customer service representative, craft a concise and enthusiastic response that:\n"
            "- Thanks the customer for their feedback\n"
            "- Acknowledges both positive and constructive comments\n"
            "- Invites them to explore loyalty programs\n\n"
            "Response:"
        ),
        "neutral": (
            f"'{user_review}'\n\n"
            "As a customer service representative, craft a balanced response that:\n"
            "- Provides additional relevant product information\n"
            "- Highlights key service features\n"
            "- Politely requests more detailed feedback\n"
            "- Maintains professional tone (3-4 sentences)\n\n"
            "Response:"
        ),
        "sadness": (
            f"'{user_review}'\n\n"
            "As a customer service representative, craft an empathetic response that:\n"
            "- Shows genuine understanding of the issue\n"
            "- Proposes personalized recovery solution\n"
            "- Offers extended support options\n"
            "- Maintains positive outlook (3-4 sentences)\n\n"
            "Response:"
        ),
        "surprise": (
            f"'{user_review}'\n\n"
            "As a customer service representative, craft a response that:\n"
            "- Matches customer's positive energy appropriately\n"
            "- Highlights unexpected product benefits\n"
            "- Invites to user community/events\n"
            "- Maintains brand voice (3-4 sentences)\n\n"
            "Response:"
        )
    }
    
    prompt = emotion_prompts.get(
        emotion_label,
        f"Neutral feedback: '{user_review}'\n\nWrite a professional and concise response (50-200 words max).\n\nResponse:"
    )  # Default to neutral if emotion is not found

    # Load the tokenizer and language model for response generation
    tokenizer = AutoTokenizer.from_pretrained("Qwen/Qwen1.5-0.5B")  # Load tokenizer for processing text inputs
    model = AutoModelForCausalLM.from_pretrained("Qwen/Qwen1.5-0.5B")  # Load language model for response generation

    inputs = tokenizer(prompt, return_tensors="pt")  # Tokenize the input prompt
    outputs = model.generate(
        **inputs,
        max_new_tokens=300,
        min_length=75,  # Ensure concise and complete responses
        no_repeat_ngram_size=2,  # Avoid repetitive phrases
        temperature=0.7  # Add randomness for more natural responses
    )
    response = tokenizer.decode(outputs[0], skip_special_tokens=True)  # Decode the generated response
    return response  # Return the response

##########################################
# Step 3: Text-to-Speech Conversion Function
##########################################
def sound_gen(response):
    """
    Convert the generated response to speech and save it as a .wav file.
    """
    processor = SpeechT5Processor.from_pretrained("microsoft/speecht5_tts")  # Pre-trained processor for TTS
    model = SpeechT5ForTextToSpeech.from_pretrained("microsoft/speecht5_tts")  # Pre-trained TTS model
    vocoder = SpeechT5HifiGan.from_pretrained("microsoft/speecht5_hifigan")  # Vocoder for generating waveforms

    # Create speaker embedding to match text input
    embeddings_dataset = load_dataset("Matthijs/cmu-arctic-xvectors", split="validation")  # Load speaker embeddings
    speaker_embeddings = torch.tensor(embeddings_dataset[7306]["xvector"]).unsqueeze(0)  # Use a default embedding

    inputs = processor(text=response, return_tensors="pt")  # Process text for spectrogram generation
    inputs["input_ids"] = inputs["input_ids"].to(torch.int32)  # Match tensor format (fix runtime error)
    spectrogram = model.generate_speech(inputs["input_ids"], speaker_embeddings)  # Generate the spectrogram

    with torch.no_grad():
        speech = vocoder(spectrogram)  # Convert spectrogram to waveform

    sf.write("customer_service_response.wav", speech.numpy(), samplerate=16000)  # Save as .wav file
    st.audio("customer_service_response.wav", start_time=0)  # Embed an auto-playing audio player

##########################################
# Main Function
##########################################
def main():
    """
    Main function to handle sentiment analysis, response generation, and text-to-speech functionalities.
    """
    if text:  # Check if the user has entered a comment
        response = response_gen(text)  # Generate the response
        st.markdown(
            f"<p style='color:#3498DB; font-size:20px;'>{response}</p>",
            unsafe_allow_html=True
        )  # Display the response with styled formatting
        sound_gen(response)  # Convert the response to speech and play it

# Execute the main function
if __name__ == "__main__":
    main()