Update app.py

app.py

@@ -17,9 +17,7 @@ CW_CLIENT_ID = "e45cf35f-24a8-4f5f-b47a-19376cafce64"
 
 BASE_URL = "https://api-na.myconnectwise.net/v4_6_release/apis/3.0"
 
-# ==========================
-# AUTH HEADER FOR CONNECTWISE
-# ==========================
+
 auth = f"{CW_COMPANY_ID}+{CW_PUBLIC_KEY}:{CW_PRIVATE_KEY}"
 encoded_auth = base64.b64encode(auth.encode()).decode()
 
@@ -30,17 +28,11 @@ headers = {
 }
 
 
-# ==========================
-# HEALTH CHECK
-# ==========================
 @app.route("/")
 def home():
     return "Slack → ConnectWise Bot Running"
 
 
-# ==========================
-# CREATE CONNECTWISE TICKET
-# ==========================
 def create_ticket(issue):
 
     ticket = {
@@ -51,31 +43,24 @@ def create_ticket(issue):
         "priority": {"id": 2}
     }
 
-    try:
-        r = requests.post(
-            f"{BASE_URL}/service/tickets",
-            headers=headers,
-            json=ticket
-        )
-
-        if r.status_code in [200, 201]:
-            return r.json().get("id")
+    r = requests.post(
+        f"{BASE_URL}/service/tickets",
+        headers=headers,
+        json=ticket
+    )
 
-        return f"Error {r.status_code}"
+    if r.status_code in [200, 201]:
+        return r.json().get("id")
 
-    except Exception as e:
-        return f"Error creating ticket: {str(e)}"
+    return "error"
 
 
-# ==========================
-# SLACK EVENT WEBHOOK
-# ==========================
 @app.route("/slack/events", methods=["POST"])
 def slack_events():
 
     data = request.json
+    print(data)  # DEBUG: shows Slack payload in logs
 
-    # Slack verification
     if data.get("type") == "url_verification":
         return jsonify({"challenge": data.get("challenge")})
 
@@ -92,7 +77,6 @@ def slack_events():
 
         ticket_id = create_ticket(issue)
 
-        # Send response back to Slack
         requests.post(
             "https://slack.com/api/chat.postMessage",
             headers={
@@ -101,7 +85,7 @@ def slack_events():
             },
             json={
                 "channel": channel,
-                "text": f"🎫 Support ticket created\nTicket ID: {ticket_id}"
+                "text": f"🎫 Ticket created\nID: {ticket_id}"
             }
         )