Update app.py

app.py

@@ -1,4 +1,7 @@
 from flask import Flask, request, jsonify
+import requests
+import base64
+import os
 import logging
 
 app = Flask(__name__)
@@ -6,29 +9,88 @@ app = Flask(__name__)
 logging.basicConfig(level=logging.INFO)
 logger = logging.getLogger(__name__)
 
+# Environment variables (set these in Hugging Face Secrets)
+SLACK_TOKEN ="xoxb-7025747032292-10683671864694-lhUNPKF1KSpYwRvrvZeP7CPy"
+CW_COMPANY_ID = "Intrinsic"
+CW_PUBLIC_KEY = "fE9y4GPRto0GaIcK"
+CW_PRIVATE_KEY = "pns6fJBygEiD08Vx"
+CW_CLIENT_ID = "e45cf35f-24a8-4f5f-b47a-19376cafce64"
+
+BASE_URL = "https://api-na.myconnectwise.net/v4_6_release/apis/3.0"
+
+auth = f"{CW_COMPANY_ID}+{CW_PUBLIC_KEY}:{CW_PRIVATE_KEY}"
+encoded_auth = base64.b64encode(auth.encode()).decode()
+
+cw_headers = {
+    "Authorization": f"Basic {encoded_auth}",
+    "ClientID": CW_CLIENT_ID,
+    "Content-Type": "application/json"
+}
+
+
 @app.route("/")
 def home():
-    return "Slack ConnectWise Bot Running"
+    return "Slack → ConnectWise Bot Running"
 
-@app.route("/slack/events", methods=["GET", "POST"])
-def slack_events():
-    logger.info("Incoming request: %s %s", request.method, request.path)
 
-    if request.method == "GET":
-        return "Slack endpoint alive", 200
+def create_ticket(issue):
+
+    ticket = {
+        "summary": issue[:100],
+        "initialDescription": issue,
+        "board": {"id": 1},
+        "company": {"id": 1},
+        "priority": {"id": 2}
+    }
+
+    r = requests.post(
+        f"{BASE_URL}/service/tickets",
+        headers=cw_headers,
+        json=ticket
+    )
+
+    if r.status_code in [200, 201]:
+        return r.json().get("id")
 
-    data = request.get_json(silent=True) or {}
+    return "error"
+
+
+@app.route("/slack/events", methods=["POST"])
+def slack_events():
+
+    data = request.get_json()
     logger.info("Slack payload: %s", data)
 
-    # Slack URL verification
     if data.get("type") == "url_verification":
         return jsonify({"challenge": data.get("challenge")})
 
     event = data.get("event", {})
-    logger.info("Event: %s", event)
 
-    if event.get("type") == "message" and not event.get("bot_id"):
+    # Ignore bot messages
+    if event.get("bot_id"):
+        return "", 200
+
+    if event.get("type") == "message":
+
         text = event.get("text")
-        logger.info("User message: %s", text)
+        channel = event.get("channel")
+
+        # Remove bot mention
+        text = text.replace("<@U0AL3KRRELE>", "").strip()
+
+        ticket_id = create_ticket(text)
+
+        # Send reply to Slack
+        requests.post(
+            "https://slack.com/api/chat.postMessage",
+            headers={
+                "Authorization": f"Bearer {SLACK_TOKEN}",
+                "Content-Type": "application/json"
+            },
+            json={
+                "channel": channel,
+                "text": f"🎫 Support ticket created\nTicket ID: {ticket_id}"
+            }
+        )
 
     return "", 200