Update app.py

app.py

@@ -35,58 +35,26 @@ def home():
 
 def create_ticket(issue):
 
-    board_options = [
-        {"name": "Help Desk"},
-        {"name": "Service Desk"},
-        {"name": "Support"}
-    ]
-
-    company_options = [
-        {"identifier": "INTRINSIC"},
-        {"identifier": "Intrinsic"},
-        {"identifier": "Intrinsic Technology"},
-        {"name": "Intrinsic Technology"}
-    ]
-
-    priority_options = [
-        {"name": "Priority 1 - Emergency"},
-        {"name": "Priority 2 - High"},
-        {"name": "Priority 3 - Medium"},
-        {"name": "Priority 4 - Low"},
-        {"name": "High"},
-        {"name": "Medium"},
-        {"name": "Low"}
-    ]
-
-    for board in board_options:
-        for company in company_options:
-            for priority in priority_options:
-
-                ticket = {
-                    "summary": issue[:100],
-                    "initialDescription": issue,
-                    "board": board,
-                    "company": company,
-                    "priority": priority
-                }
-
-                logger.info("Trying ticket payload: %s", ticket)
-
-                r = requests.post(
-                    f"{BASE_URL}/service/tickets",
-                    headers=cw_headers,
-                    json=ticket
-                )
-
-                logger.info("ConnectWise status: %s", r.status_code)
-                logger.info("ConnectWise response: %s", r.text)
-
-                if r.status_code in [200, 201]:
-                    ticket_id = r.json().get("id")
-                    logger.info("Ticket created successfully: %s", ticket_id)
-                    return ticket_id
-
-    logger.error("All ticket attempts failed")
+    ticket = {
+        "summary": issue[:100],
+        "initialDescription": issue,
+        "board": {"id": 21},
+        "company": {"id": 250},
+        "priority": {"id": 8}
+    }
+
+    r = requests.post(
+        f"{BASE_URL}/service/tickets",
+        headers=cw_headers,
+        json=ticket
+    )
+
+    logger.info("ConnectWise status: %s", r.status_code)
+    logger.info("ConnectWise response: %s", r.text)
+
+    if r.status_code in [200, 201]:
+        return r.json().get("id")
+
     return "error"
 @app.route("/slack/events", methods=["POST"])
 def slack_events():