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title: Weni
emoji: ⚡
colorFrom: blue
colorTo: pink
sdk: static
pinned: false
license: apache-2.0
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# Weni ⚡️

Enterprise-grade AI agents for retail & commerce — born in LATAM, now powering large-scale customer support and conversational commerce across WhatsApp and beyond.

> Weni is a VTEX business unit focused on production-ready, cost-efficient, **multi-agent** AI systems that deliver measurable outcomes (e.g., **~75% automation** and **~20% support cost reduction** for enterprise retailers in Brazil).

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## What we build

- **Customer Support Agents (CS)**  
  Multi-agent orchestration for L1/L2 support, policy grounding, escalations, and KPI tracking.

- **Agent Platform & Tooling**  
  Patterns and templates for **Amazon Bedrock Agents** (inline & managed), including tool calling, memory/session design, guardrails, and post-processing.

- **Eval & Reliability**  
  Agent evaluation harnesses, cost/latency telemetry, prompt-caching strategies, and hallucination detection/regeneration pipelines.

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## On this Hugging Face org you’ll find

- **Models**: lightweight components for retail intents, policy routing, and post-processing.  
- **Datasets**: anonymized, domain-specific corpora for traning and eval.

> Licenses vary per repo — see the card of each asset for details.

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## Important note on models

> **Models are not supported anymore — they’re mostly ablation experiments (a bit of a mess of ablations).**  
> Use at your own risk; they’re kept for reference only.

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