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<!DOCTYPE html>
<html lang="en">
<head>
<meta charset="UTF-8">
<meta name="viewport" content="width=device-width, initial-scale=1.0">
<title>Manage Tickets</title>
<link href="https://cdn.jsdelivr.net/npm/bootstrap@5.3.0/dist/css/bootstrap.min.css" rel="stylesheet">
<link rel="stylesheet" href="https://cdn.jsdelivr.net/npm/bootstrap-icons@1.10.0/font/bootstrap-icons.css">
<style>
.sidebar {
min-height: 100vh;
background-color: #212529;
color: white;
}
.sidebar-link {
color: rgba(255, 255, 255, 0.75);
text-decoration: none;
display: block;
padding: 10px 15px;
border-radius: 5px;
margin-bottom: 5px;
}
.sidebar-link:hover, .sidebar-link.active {
color: white;
background-color: #495057;
}
.ticket-table th {
background-color: #f8f9fa;
}
.search-box {
max-width: 300px;
}
</style>
</head>
<body>
<div class="container-fluid">
<div class="row">
<!-- Sidebar -->
<div class="col-md-3 col-lg-2 d-md-block sidebar collapse bg-dark">
<div class="position-sticky pt-3">
<div class="text-center mb-4">
<h4>SupportHub Admin</h4>
<p class="text-muted">Welcome, <?php echo htmlspecialchars($_SESSION['username']); ?></p>
</div>
<ul class="nav flex-column">
<li>
<a href="dashboard.php" class="sidebar-link">
<i class="bi bi-speedometer2 me-2"></i> Dashboard
</a>
</li>
<li>
<a href="tickets.php" class="sidebar-link active">
<i class="bi bi-ticket-detailed me-2"></i> Tickets
</a>
</li>
<li>
<a href="staff.php" class="sidebar-link">
<i class="bi bi-people me-2"></i> Staff
</a>
</li>
<li>
<a href="reports.php" class="sidebar-link">
<i class="bi bi-graph-up me-2"></i> Reports
</a>
</li>
<li>
<a href="settings.php" class="sidebar-link">
<i class="bi bi-gear me-2"></i> Settings
</a>
</li>
<li class="mt-4">
<a href="../logout.php" class="sidebar-link text-danger">
<i class="bi bi-box-arrow-right me-2"></i> Logout
</a>
</li>
</ul>
</div>
</div>
<!-- Main Content -->
<main class="col-md-9 ms-sm-auto col-lg-10 px-md-4 py-4">
<div class="d-flex justify-content-between flex-wrap flex-md-nowrap align-items-center pt-3 pb-2 mb-3 border-bottom">
<h1 class="h2">Manage Tickets</h1>
<div class="btn-toolbar mb-2 mb-md-0">
<div class="input-group search-box">
<input type="text" class="form-control" placeholder="Search tickets...">
<button class="btn btn-outline-secondary" type="button">
<i class="bi bi-search"></i>
</button>
</div>
</div>
</div>
<!-- Filter Options -->
<div class="row mb-4">
<div class="col-md-3">
<select class="form-select">
<option selected>All Status</option>
<option>Open</option>
<option>In Progress</option>
<option>Resolved</option>
<option>Closed</option>
</select>
</div>
<div class="col-md-3">
<select class="form-select">
<option selected>All Priority</option>
<option>Low</option>
<option>Medium</option>
<option>High</option>
<option>Critical</option>
</select>
</div>
<div class="col-md-3">
<select class="form-select">
<option selected>Sort by Date</option>
<option>Newest First</option>
<option>Oldest First</option>
</select>
</div>
<div class="col-md-3">
<button class="btn btn-primary w-100">
<i class="bi bi-funnel"></i> Apply Filters
</button>
</div>
</div>
<!-- Tickets Table -->
<div class="card">
<div class="card-body">
<div class="table-responsive">
<table class="table table-hover ticket-table">
<thead>
<tr>
<th>Ticket ID</th>
<th>Subject</th>
<th>Customer</th>
<th>Status</th>
<th>Priority</th>
<th>Created</th>
<th>Actions</th>
</tr>
</thead>
<tbody>
<?php while ($ticket = mysqli_fetch_assoc($tickets)): ?>
<tr>
<td><?php echo htmlspecialchars($ticket['ticket_id']); ?></td>
<td><?php echo htmlspecialchars($ticket['subject']); ?></td>
<td><?php echo htmlspecialchars($ticket['name']); ?></td>
<td>
<span class="badge
<?php
switch ($ticket['status']) {
case 'Open': echo 'bg-danger'; break;
case 'In Progress': echo 'bg-warning text-dark'; break;
case 'Resolved': echo 'bg-success'; break;
case 'Closed': echo 'bg-secondary'; break;
}
?>">
<?php echo htmlspecialchars($ticket['status']); ?>
</span>
</td>
<td><?php echo htmlspecialchars($ticket['priority']); ?></td>
<td><?php echo date('M d, Y', strtotime($ticket['created_at'])); ?></td>
<td>
<div class="btn-group">
<a href="view-ticket.php?id=<?php echo $ticket['id']; ?>" class="btn btn-sm btn-outline-primary">
<i class="bi bi-eye"></i>
</a>
<a href="edit-ticket.php?id=<?php echo $ticket['id']; ?>" class="btn btn-sm btn-outline-secondary">
<i class="bi bi-pencil"></i>
</a>
<a href="delete-ticket.php?id=<?php echo $ticket['id']; ?>" class="btn btn-sm btn-outline-danger">
<i class="bi bi-trash"></i>
</a>
</div>
</td>
</tr>
<?php endwhile; ?>
</tbody>
</table>
</div>
</div>
</div>
<!-- Pagination -->
<nav aria-label="Page navigation" class="mt-4">
<ul class="pagination justify-content-center">
<li class="page-item disabled">
<a class="page-link" href="#" tabindex="-1">Previous</a>
</li>
<li class="page-item active"><a class="page-link" href="#">1</a></li>
<li class="page-item"><a class="page-link" href="#">2</a></li>
<li class="page-item"><a class="page-link" href="#">3</a></li>
<li class="page-item">
<a class="page-link" href="#">Next</a>
</li>
</ul>
</nav>
</main>
</div>
</div>
<script src="https://cdn.jsdelivr.net/npm/bootstrap@5.3.0/dist/js/bootstrap.bundle.min.js"></script>
</body>
</html>
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