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<!DOCTYPE html>
<html lang="en">
<head>
<meta charset="UTF-8">
<meta name="viewport" content="width=device-width, initial-scale=1.0">
<title>View Ticket</title>
<link href="https://cdn.jsdelivr.net/npm/bootstrap@5.3.0/dist/css/bootstrap.min.css" rel="stylesheet">
<link rel="stylesheet" href="https://cdn.jsdelivr.net/npm/bootstrap-icons@1.10.0/font/bootstrap-icons.css">
<style>
.sidebar {
min-height: 100vh;
background-color: #212529;
color: white;
}
.sidebar-link {
color: rgba(255, 255, 255, 0.75);
text-decoration: none;
display: block;
padding: 10px 15px;
border-radius: 5px;
margin-bottom: 5px;
}
.sidebar-link:hover, .sidebar-link.active {
color: white;
background-color: #495057;
}
.ticket-header {
border-bottom: 1px solid #dee2e6;
padding-bottom: 15px;
margin-bottom: 20px;
}
.response-card {
border-left: 4px solid #0d6efd;
margin-bottom: 20px;
}
.staff-response {
border-left-color: #198754;
}
</style>
</head>
<body>
<div class="container-fluid">
<div class="row">
<!-- Sidebar -->
<div class="col-md-3 col-lg-2 d-md-block sidebar collapse bg-dark">
<div class="position-sticky pt-3">
<div class="text-center mb-4">
<h4>SupportHub Admin</h4>
<p class="text-muted">Welcome, <?php echo htmlspecialchars($_SESSION['username']); ?></p>
</div>
<ul class="nav flex-column">
<li>
<a href="dashboard.php" class="sidebar-link">
<i class="bi bi-speedometer2 me-2"></i> Dashboard
</a>
</li>
<li>
<a href="tickets.php" class="sidebar-link active">
<i class="bi bi-ticket-detailed me-2"></i> Tickets
</a>
</li>
<li>
<a href="staff.php" class="sidebar-link">
<i class="bi bi-people me-2"></i> Staff
</a>
</li>
<li>
<a href="reports.php" class="sidebar-link">
<i class="bi bi-graph-up me-2"></i> Reports
</a>
</li>
<li>
<a href="settings.php" class="sidebar-link">
<i class="bi bi-gear me-2"></i> Settings
</a>
</li>
<li class="mt-4">
<a href="../logout.php" class="sidebar-link text-danger">
<i class="bi bi-box-arrow-right me-2"></i> Logout
</a>
</li>
</ul>
</div>
</div>
<!-- Main Content -->
<main class="col-md-9 ms-sm-auto col-lg-10 px-md-4 py-4">
<div class="d-flex justify-content-between flex-wrap flex-md-nowrap align-items-center pt-3 pb-2 mb-3 border-bottom">
<h1 class="h2">View Ticket</h1>
<div class="btn-toolbar mb-2 mb-md-0">
<a href="tickets.php" class="btn btn-sm btn-outline-secondary">
<i class="bi bi-arrow-left"></i> Back to Tickets
</a>
</div>
</div>
<!-- Ticket Details -->
<div class="card mb-4">
<div class="card-body">
<div class="ticket-header">
<div class="d-flex justify-content-between align-items-center mb-3">
<h3 class="mb-0">Ticket #<?php echo htmlspecialchars($ticket['ticket_id']); ?></h3>
<span class="badge
<?php
switch ($ticket['status']) {
case 'Open': echo 'bg-danger'; break;
case 'In Progress': echo 'bg-warning text-dark'; break;
case 'Resolved': echo 'bg-success'; break;
case 'Closed': echo 'bg-secondary'; break;
}
?>">
<?php echo htmlspecialchars($ticket['status']); ?>
</span>
</div>
<div class="row">
<div class="col-md-6">
<p class="mb-1"><strong>Subject:</strong> <?php echo htmlspecialchars($ticket['subject']); ?></p>
<p class="mb-1"><strong>Priority:</strong> <?php echo htmlspecialchars($ticket['priority']); ?></p>
</div>
<div class="col-md-6">
<p class="mb-1"><strong>Created:</strong> <?php echo date('M d, Y H:i', strtotime($ticket['created_at'])); ?></p>
<?php if ($ticket['updated_at']): ?>
<p class="mb-1"><strong>Last updated:</strong> <?php echo date('M d, Y H:i', strtotime($ticket['updated_at'])); ?></p>
<?php endif; ?>
</div>
</div>
</div>
<div class="mb-4">
<h5>Description</h5>
<div class="bg-light p-3 rounded">
<?php echo nl2br(htmlspecialchars($ticket['description'])); ?>
</div>
</div>
<div class="row">
<div class="col-md-6">
<h5>Customer Details</h5>
<ul class="list-unstyled">
<li><strong>Name:</strong> <?php echo htmlspecialchars($ticket['name']); ?></li>
<li><strong>Email:</strong> <?php echo htmlspecialchars($ticket['email']); ?></li>
</ul>
</div>
<div class="col-md-6">
<h5>Ticket Actions</h5>
<div class="btn-group">
<button class="btn btn-primary" data-bs-toggle="modal" data-bs-target="#responseModal">
<i class="bi bi-reply"></i> Add Response
</button>
<a href="edit-ticket.php?id=<?php echo $ticket['id']; ?>" class="btn btn-secondary">
<i class="bi bi-pencil"></i> Edit
</a>
<a href="delete-ticket.php?id=<?php echo $ticket['id']; ?>" class="btn btn-danger">
<i class="bi bi-trash"></i> Delete
</a>
</div>
</div>
</div>
</div>
</div>
<!-- Responses Section -->
<h4 class="mb-3">Responses</h4>
<?php if (mysqli_num_rows($responses) > 0): ?>
<?php while ($response = mysqli_fetch_assoc($responses)): ?>
<div class="card response-card <?php echo ($response['is_staff'] == 1) ? 'staff-response' : ''; ?>">
<div class="card-body">
<div class="d-flex justify-content-between mb-2">
<strong>
<?php echo ($response['is_staff'] == 1) ? 'Staff Response' : 'Customer Response'; ?>
</strong>
<small class="text-muted">
<?php echo date('M d, Y H:i', strtotime($response['created_at'])); ?>
</small>
</div>
<p><?php echo nl2br(htmlspecialchars($response['message'])); ?></p>
</div>
</div>
<?php endwhile; ?>
<?php else: ?>
<div class="alert alert-info">
No responses yet. Be the first to respond to this ticket.
</div>
<?php endif; ?>
</main>
</div>
</div>
<!-- Response Modal -->
<div class="modal fade" id="responseModal" tabindex="-1" aria-labelledby="responseModalLabel" aria-hidden="true">
<div class="modal-dialog">
<div class="modal-content">
<div class="modal-header">
<h5 class="modal-title" id="responseModalLabel">Add Response</h5>
<button type="button" class="btn-close" data-bs-dismiss="modal" aria-label="Close"></button>
</div>
<form method="POST" action="add-response.php">
<div class="modal-body">
<input type="hidden" name="ticket_id" value="<?php echo $ticket['id']; ?>">
<div class="mb-3">
<label for="responseMessage" class="form-label">Message</label>
<textarea class="form-control" id="responseMessage" name="message" rows="5" required></textarea>
</div>
<div class="mb-3">
<label for="responseStatus" class="form-label">Update Status</label>
<select class="form-select" id="responseStatus" name="status">
<option value="">Keep current status</option>
<option value="Open">Open</option>
<option value="In Progress">In Progress</option>
<option value="Resolved">Resolved</option>
<option value="Closed">Closed</option>
</select>
</div>
</div>
<div class="modal-footer">
<button type="button" class="btn btn-secondary" data-bs-dismiss="modal">Close</button>
<button type="submit" class="btn btn-primary">Submit Response</button>
</div>
</form>
</div>
</div>
</div>
<script src="https://cdn.jsdelivr.net/npm/bootstrap@5.3.0/dist/js/bootstrap.bundle.min.js"></script>
</body>
</html>
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