Update app.py

app.py

@@ -75,92 +75,6 @@ def save_image(image, incident_type):
 
 # Function to create Freshdesk ticket
 
-# def create_freshdesk_ticket(incident_type, confidence_score, img):
-#     # Save the image to the appropriate directory and get its local path
-#     image_url = None
-#     image_path = None
-#     if incident_type.lower() == "fire incident":
-#         image_url = save_image(img, "fire")
-#         image_path = os.path.join(MEDIA_DIR, "fire", os.path.basename(image_url.split("/")[-1]))
-#     elif incident_type.lower() == "accident incident":
-#         image_url = save_image(img, "accidents")
-#         image_path = os.path.join(MEDIA_DIR, "accidents", os.path.basename(image_url.split("/")[-1]))
-#     elif incident_type.lower() == "fire and accident incident":
-#         fire_url = save_image(img, "fire")
-#         accident_url = save_image(img, "accidents")
-#         image_url = fire_url or accident_url
-#         image_path = os.path.join(MEDIA_DIR, "fire" if fire_url else "accidents", os.path.basename(image_url.split("/")[-1]))
-
-#     # Shortened subject
-#     subject = f"""{incident_type} Detected - Confidence: {confidence_score*100:.1f}%
-# Details:
-# 1. Address: Hafeez Centre, Gulberg, Lahore
-# 2. Image URL: {image_url or 'https://example.com/roboi.jpg'}
-# """
-
-#     # Detailed description
-#     description = f"""
-# {incident_type} is critical.
-# Details:
-# 1. Address: 123 Main Street, Lahore
-# 2. Phone: 923013225853
-# 3. Confidence Score: {confidence_score*100:.1f}%
-# 4. Image URL: {image_url or 'https://example.com/roboi.jpg'}
-# 5. Incident Time: {datetime.now().strftime('%Y-%m-%d %H:%M:%S')}
-#     """
-
-#     ticket_data = {
-#         "email": "safe.city@example.com",
-#         "subject": subject,
-#         "description": description,
-#         "priority": 4,  # Urgent
-#         "status": 2     # Open
-#     }
-
-#     # Create ticket
-#     url = f"https://{FRESHDESK_DOMAIN}/api/v2/tickets"
-#     headers = {"Content-Type": "application/json"}
-
-#     response = requests.post(
-#         url,
-#         auth=(API_KEY, "X"),
-#         headers=headers,
-#         data=json.dumps(ticket_data)
-#     )
-
-#     if response.status_code == 201:
-#         ticket = response.json()
-#         ticket_id = ticket.get('id')
-#         print(f"✅ Ticket created successfully: Ticket ID {ticket_id}")
-#         print(json.dumps(ticket, indent=2))
-
-#         # Attach image to ticket if image_path exists
-#         if image_path and os.path.exists(image_path):
-#             attachment_url = f"https://{FRESHDESK_DOMAIN}/api/v2/tickets/{ticket_id}/attachments"
-#             try:
-#                 with open(image_path, 'rb') as f:
-#                     files = {'attachments[]': (os.path.basename(image_path), f, 'image/jpeg')}
-#                     # Do not set Content-Type header; let requests handle it
-#                     attachment_response = requests.post(
-#                         attachment_url,
-#                         auth=(API_KEY, "X"),
-#                         files=files
-#                     )
-#                     if attachment_response.status_code == 201:
-#                         print(f"✅ Image attached to ticket {ticket_id}")
-#                     else:
-#                         print(f"❌ Failed to attach image: {attachment_response.status_code} - {attachment_response.text}")
-#             except Exception as e:
-#                 print(f"❌ Error accessing image file {image_path}: {str(e)}")
-#         else:
-#             print(f"❌ Image file not found: {image_path}")
-
-#         return f"Ticket created for {incident_type} with ID {ticket_id}"
-#     else:
-#         print(f"❌ Failed to create ticket: {response.status_code} - {response.text}")
-#         return f"Failed to create ticket for {incident_type}: {response.status_code} - {response.text}"
-
-
 def create_freshdesk_ticket(incident_type, confidence_score, img):
     # Save the image to the appropriate directory and get its local path
     image_url = None
@@ -189,14 +103,14 @@ Details:
 {incident_type} is critical.
 Details:
 1. Address: 123 Main Street, Lahore
-2. Confidence Score: {confidence_score*100:.1f}%
-3. Image URL: {image_url or 'https://example.com/roboi.jpg'}
-4. Incident Time: {datetime.now().strftime('%Y-%m-%d %H:%M:%S')}
+2. Phone: 923013225853
+3. Confidence Score: {confidence_score*100:.1f}%
+4. Image URL: {image_url or 'https://example.com/roboi.jpg'}
+5. Incident Time: {datetime.now().strftime('%Y-%m-%d %H:%M:%S')}
     """
 
     ticket_data = {
         "email": "safe.city@example.com",
-        "phone": "923013225853",  # Added phone number as a separate field
         "subject": subject,
         "description": description,
         "priority": 4,  # Urgent
@@ -245,6 +159,8 @@ Details:
     else:
         print(f"❌ Failed to create ticket: {response.status_code} - {response.text}")
         return f"Failed to create ticket for {incident_type}: {response.status_code} - {response.text}"
+
+
 # Image inference function
 def detect_image(image):
     try: