role: Broker Voice AI (LoadETA)

company: LoadETA Freight Logistics

role: Dispatcher (Human)

carrier_name: Lone Star Express LLC

origin: Ontario, CA (Los Angeles Metro)

destination: Wilmer, TX (Dallas Metro)

equipment_type: 53ft Dry Van

commodity: Palletized Consumer Goods (Non-hazmat)

pickup_window: Tomorrow, 08:00 - 12:00 PST (FCFS)

tracking_requirement: MacroPoint / ELD mandatory

outcome: agreed

[agent] Thanks for calling LoadETA logistics. My name is Ava. I see you're calling about the dry van load coming out of Ontario, California going to Wilmer, Texas. Are you looking to book this today?

[carrier] Yeah, hey Ava. This is Marco from Lone Star Express, MC 849201. I got a truck empty in Fontana tomorrow morning. What's the rate on that Dallas load?

[agent] Thanks Marco, Lone Star Express is verified and good in our system. We have this load posted at twenty-six fifty ($2,650) all-in on a 53-foot dry van, 38,500 pounds, picking up FCFS between 8 AM and noon tomorrow.

[carrier] Twenty-six fifty? No, that's way too cheap out of SoCal right now with fuel where it's at. That's over fourteen hundred miles. I need thirty-four hundred ($3,400) to put my driver on it.

[agent] I understand fuel is high on the I-10 corridor, Marco, but thirty-four hundred is above market average for this weight and lane. I can come up to twenty-eight fifty ($2,850) all-in if you can confirm a clean 53 dry van on site by 9:00 AM.

[carrier] Twenty-eight fifty still doesn't get it done. My guy has a clean trailer, clean DOT inspection, ready to roll at 8 AM. If you can meet me at thirty-two hundred ($3,200), I'll lock it in right now and send you the driver info.

[agent] Thirty-two hundred is still outside my authorized range on this lane. Tell you what—if you can guarantee live tracking via MacroPoint for the entire transit, my absolute top dollar is three thousand and fifty dollars ($3,050) all-in. Can we shake on thirty-fifty?

[carrier] Alright, MacroPoint is fine, driver has the app set up. Make it thirty-fifty ($3,050) and include two hours standard free time at receiver with fifty dollars an hour detention after that, and we got a deal.

[agent] That matches our standard accessorial terms: two hours free time at origin and destination, fifty dollars per hour detention with verified in and out times. You've got the load at three thousand and fifty dollars ($3,050). What's the best email to send the rate confirmation to?

[carrier] Send it to dispatch at lonestarexpresstx dot com. Driver name is Carlos Ramirez, cell is 214-555-0182, tractor 104, trailer 5309.

[agent] I've sent the rate confirmation to dispatch at lonestarexpresstx dot com. Please sign and return it within thirty minutes to hold the booking. The MacroPoint tracking link will be sent to Carlos's cell before pickup tomorrow morning. Thank you for booking with LoadETA, Marco!

[carrier] Got it in my inbox already. Signing it now. Thanks Ava, have a good one.


agent_role: LoadETA Autonomous Dispatcher Voice Agent (Broker Side)

counterparty_role: Human Carrier Dispatcher (Lone Star Freight Logistics)

origin: Houston, TX (77041)

destination: Atlanta, GA (30336)

commodity: Non-hazmat Commercial Polymer Pellets (Palletized)

special_requirements:
Clean/dry/odor-free
Driver-assist not required
E-Track required

standard_detention: $50/hr after 2 free hours

utterance_text: Hey, good morning. Calling on that Houston to Atlanta dry van load posted on DAT. Load ID 4409?

origin: Houston

destination: Atlanta

equipment: dry van

source_board: DAT

carrier_sentiment: neutral

negotiation_state: INITIATED

utterance_text: Good morning! Yes, that 53-foot dry van load out of Houston to Atlanta is currently open. Before we get into the rate, can I grab your MC number and verify you have an empty truck in the Houston area tomorrow morning?

prosody_ssml: <speak><amazon:emotion name="friendly" intensity="medium">Good morning!</amazon:emotion> <break time="150ms"/> Yes, that 53-foot dry van load out of Houston to Atlanta is currently open. <break time="200ms"/> Before we get into the rate, can I grab your MC number and verify you have an empty truck in the Houston area tomorrow morning?</speak>

utterance_text: Yeah, MC is 884-219, Lone Star Freight. Driver delivers in Baytown tonight, so he'll be empty and rested by seven AM ready to roll.

emotion_tone: confident

carrier_name: Lone Star Freight

current_truck_location: Baytown, TX

carrier_sentiment: positive

negotiation_state: QUALIFIED

utterance_text: Perfect, Lone Star Freight looks active and tiered in our system with full safety clearance. [pause: 0.3s] Just so you have the details: this is 42,500 pounds of palletized polymer pellets. Pickup is tomorrow between 8:00 AM and noon FCFS in Northwest Houston, delivering into Atlanta Friday at 2:00 PM appointment. We are starting this run at $1,600 all-in.

prosody_ssml: <speak>Perfect, Lone Star Freight looks active and tiered in our system with full safety clearance. <break time="300ms"/> Just so you have the details: this is 42,500 pounds of palletized polymer pellets. Pickup is tomorrow between 8:00 AM and noon FCFS in Northwest Houston, delivering into Atlanta Friday at 2:00 PM appointment. <break time="200ms"/> We are starting this run at <prosody rate="95%" pitch="-2%">$1,600 all-in.</prosody></speak>

utterance_text: [sigh] Ah, $1,600 is way too thin on almost 800 miles with 42k in the box, man. That's barely two bucks a mile. Diesel in Texas and Georgia isn't getting any cheaper, plus getting into Atlanta on a Friday afternoon is guaranteed traffic. I need $2,100 to make this work for my driver.

carrier_sentiment: frustrated

utterance_text: I hear you on that Friday I-285 traffic around Atlanta, that's completely fair. But $2,100 puts us well above the current DAT 7-day average for this lane. Since your driver is already local in Baytown and has minimal deadhead, I can step up to $1,750 all-in to help bridge the gap. Can we lock that in?

prosody_ssml: <speak>I hear you on that Friday I-285 traffic around Atlanta, that's completely fair. <break time="150ms"/> But $2,100 puts us well above the current DAT 7-day average for this lane. <break time="200ms"/> Since your driver is already local in Baytown and has minimal deadhead, I can step up to <emphasis level="strong">$1,750 all-in</emphasis> to help bridge the gap. <break time="150ms"/> Can we lock that in?</speak>

utterance_text: Look, $1,750 still isn't cutting it. My driver has to sit in Houston traffic to get across town to Northwest side, and if he gets held up at the shipper, delivery Friday gets tight. If you can do $1,950, I will assign the truck and send over driver info right now.

utterance_text: I can't get all the way to nineteen fifty—that's above my hard cap on this load. But I want to work with you and keep your driver rolling. If we can meet in the middle at $1,850 clean, I will push the rate confirmation over immediately and add our standard detention clause of $50 per hour after two free hours at both facilities. Does $1,850 get the truck assigned?

prosody_ssml: <speak>I can't get all the way to nineteen fifty—that's above my hard cap on this load. <break time="200ms"/> But I want to work with you and keep your driver rolling. <break time="200ms"/> If we can meet in the middle at <prosody pitch="+1%" rate="95%">$1,850 clean</prosody>, I will push the rate confirmation over immediately and add our standard detention clause of $50 per hour after two free hours at both facilities. <break time="250ms"/> Does $1,850 get the truck assigned?</speak>

utterance_text: [pause: 0.8s] [typing sound: 1.2s] Okay... eighteen fifty with the detention language works. Let's do it. It's clean dry freight, right? No hazmat placards required?

carrier_sentiment: satisfied

utterance_text: Confirmed: strictly non-hazmat polymer pellets, no placards needed, 100% palletized. I am locking in rate confirmation for MC 884-219 at $1,850 all-in. What's the best email address to send the rate con, and what's your driver's first name and cell number for automated tracking setup?

prosody_ssml: <speak><emphasis level="moderate">Confirmed:</emphasis> strictly non-hazmat polymer pellets, no placards needed, 100% palletized. <break time="200ms"/> I am locking in rate confirmation for MC 884-219 at <emphasis level="strong">$1,850 all-in</emphasis>. <break time="250ms"/> What's the best email address to send the rate con, and what's your driver's first name and cell number for automated tracking setup?</speak>

utterance_text: Send the con to dispatch@lonestarfreight.com. Driver's name is Marcus, cell is 832-555-0194.

emotion_tone: cooperative

driver_name: Marcus

utterance_text: Got it. Rate con has been sent over to dispatch@lonestarfreight.com. Marcus will receive the tracking link via SMS one hour prior to pickup. Please sign and return the rate con within 30 minutes to secure the dispatch. Thanks for working with LoadETA, Marcus and Lone Star, have a safe trip to Atlanta!

prosody_ssml: <speak>Got it. Rate con has been sent over to dispatch@lonestarfreight.com. Marcus will receive the tracking link via SMS one hour prior to pickup. <break time="200ms"/> Please sign and return the rate con within 30 minutes to secure the dispatch. <break time="150ms"/> <amazon:emotion name="friendly" intensity="high">Thanks for working with LoadETA, Marcus and Lone Star, have a safe trip to Atlanta!</amazon:emotion></speak>

utterance_text: Will sign it right now. Thanks, take care.

background_noise: silence

emotion_tone: polite

intent: farewell

outcome: BOOKED


domain: Full Truckload (FTL) Freight Brokerage

agent_role: LoadETA Autonomous Freight Broker Voice Agent

counterparty_role: Carrier Dispatcher (Apex Express Logistics)

origin: Houston, TX (77029)

transit_time_est: 14-16 hours

equipment_type: 53' Dry Van

commodity: Commercial Packaging Materials (Clean, Non-Hazmat)

pickup_window: Tomorrow, 08:00 - 12:00 CST (FCFS)

delivery_window: Day after tomorrow, 06:00 - 10:00 EST (Strict Appointment)

tracking_requirement: MacroPoint / Automated ELD Tracking required

detention: $50/hr after 2 hrs free time (must notify at 1.5 hr mark)

lumper: Broker covered with receipt submission