Spaces:
Running
Running
Add 2 files
Browse files- README.md +7 -5
- index.html +589 -19
README.md
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---
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title:
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emoji:
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colorFrom:
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colorTo:
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sdk: static
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pinned: false
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---
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Check out the configuration reference at https://huggingface.co/docs/hub/spaces-config-reference
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---
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title: customer-support
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emoji: 🐳
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colorFrom: gray
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colorTo: purple
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sdk: static
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pinned: false
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tags:
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- deepsite
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---
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+
Check out the configuration reference at https://huggingface.co/docs/hub/spaces-config-reference
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index.html
CHANGED
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@@ -1,19 +1,589 @@
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<!
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<html>
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| 1 |
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<!DOCTYPE html>
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| 2 |
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<html lang="en">
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| 3 |
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<head>
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| 4 |
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<meta charset="UTF-8">
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| 5 |
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<meta name="viewport" content="width=device-width, initial-scale=1.0">
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| 6 |
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<title>24/7 Multilingual Customer Support</title>
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| 7 |
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<script src="https://cdn.tailwindcss.com"></script>
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| 8 |
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<link rel="stylesheet" href="https://cdnjs.cloudflare.com/ajax/libs/font-awesome/6.4.0/css/all.min.css">
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| 9 |
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<style>
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| 10 |
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.chat-container {
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height: 500px;
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| 12 |
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transition: all 0.3s ease;
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}
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.message {
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max-width: 80%;
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word-wrap: break-word;
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}
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.user-message {
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background-color: #3b82f6;
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color: white;
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| 21 |
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border-radius: 18px 18px 0 18px;
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| 22 |
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}
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| 23 |
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.bot-message {
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background-color: #f3f4f6;
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| 25 |
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color: #1f2937;
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| 26 |
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border-radius: 18px 18px 18px 0;
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}
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| 28 |
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.typing-indicator::after {
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content: "...";
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| 30 |
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animation: typing 1.5s infinite;
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| 31 |
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}
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| 32 |
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@keyframes typing {
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| 33 |
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0% { content: "."; }
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| 34 |
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33% { content: ".."; }
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| 35 |
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66% { content: "..."; }
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| 36 |
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}
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| 37 |
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.language-flag {
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| 38 |
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width: 24px;
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| 39 |
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height: 16px;
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| 40 |
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display: inline-block;
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| 41 |
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margin-right: 5px;
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| 42 |
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background-size: cover;
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| 43 |
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border-radius: 2px;
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| 44 |
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}
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.calendly-badge {
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| 46 |
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background-color: #006bff;
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| 47 |
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color: white;
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| 48 |
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padding: 8px 12px;
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| 49 |
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border-radius: 4px;
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| 50 |
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display: inline-block;
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| 51 |
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margin-top: 8px;
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| 52 |
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font-weight: bold;
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| 53 |
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}
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| 54 |
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</style>
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| 55 |
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</head>
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| 56 |
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<body class="bg-gray-100">
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| 57 |
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<div class="container mx-auto max-w-4xl py-8 px-4">
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| 58 |
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<div class="bg-white rounded-xl shadow-xl overflow-hidden">
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| 59 |
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<!-- Header -->
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| 60 |
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<div class="bg-blue-600 text-white p-6 flex items-center justify-between">
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| 61 |
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<div class="flex items-center">
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| 62 |
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<div class="bg-white rounded-full p-2 mr-4">
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| 63 |
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<i class="fas fa-headset text-blue-600 text-2xl"></i>
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| 64 |
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</div>
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| 65 |
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<div>
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| 66 |
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<h1 class="text-2xl font-bold">24/7 Customer Support</h1>
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| 67 |
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<p class="text-blue-100">Hi there! How can I help you today?</p>
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| 68 |
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</div>
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| 69 |
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</div>
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| 70 |
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<div class="flex space-x-2">
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| 71 |
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<button id="lang-en" class="lang-btn bg-blue-500 hover:bg-blue-700 text-white px-3 py-1 rounded-full text-sm flex items-center" data-lang="en">
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| 72 |
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<span class="language-flag" style="background-image: url('https://flagcdn.com/w20/gb.png')"></span> EN
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| 73 |
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</button>
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| 74 |
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<button id="lang-es" class="lang-btn bg-blue-500 hover:bg-blue-700 text-white px-3 py-1 rounded-full text-sm flex items-center" data-lang="es">
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| 75 |
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<span class="language-flag" style="background-image: url('https://flagcdn.com/w20/es.png')"></span> ES
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| 76 |
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</button>
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| 77 |
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<button id="lang-fr" class="lang-btn bg-blue-500 hover:bg-blue-700 text-white px-3 py-1 rounded-full text-sm flex items-center" data-lang="fr">
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| 78 |
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<span class="language-flag" style="background-image: url('https://flagcdn.com/w20/fr.png')"></span> FR
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| 79 |
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</button>
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| 80 |
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</div>
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| 81 |
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</div>
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| 82 |
+
|
| 83 |
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<!-- Chat Container -->
|
| 84 |
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<div class="chat-container p-4 overflow-y-auto bg-gray-50" id="chat-container">
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| 85 |
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<div class="flex mb-4 justify-start">
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| 86 |
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<div class="message bot-message p-4">
|
| 87 |
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<p>Hello! I'm your 24/7 multilingual customer support assistant. How can I help you today?</p>
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| 88 |
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<div class="mt-2 flex flex-wrap gap-2">
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| 89 |
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<button class="quick-reply bg-white text-blue-600 px-3 py-1 rounded-full text-sm border border-blue-200 hover:bg-blue-50">Pricing</button>
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| 90 |
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<button class="quick-reply bg-white text-blue-600 px-3 py-1 rounded-full text-sm border border-blue-200 hover:bg-blue-50">Business Hours</button>
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| 91 |
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<button class="quick-reply bg-white text-blue-600 px-3 py-1 rounded-full text-sm border border-blue-200 hover:bg-blue-50">Services</button>
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| 92 |
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<button class="quick-reply bg-white text-blue-600 px-3 py-1 rounded-full text-sm border border-blue-200 hover:bg-blue-50">Return Policy</button>
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| 93 |
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</div>
|
| 94 |
+
</div>
|
| 95 |
+
</div>
|
| 96 |
+
</div>
|
| 97 |
+
|
| 98 |
+
<!-- Input Area -->
|
| 99 |
+
<div class="p-4 border-t border-gray-200 bg-white">
|
| 100 |
+
<div class="flex items-center">
|
| 101 |
+
<input type="text" id="user-input" placeholder="Type your message here..." class="flex-1 border border-gray-300 rounded-full py-2 px-4 focus:outline-none focus:ring-2 focus:ring-blue-500">
|
| 102 |
+
<button id="send-btn" class="ml-2 bg-blue-600 text-white rounded-full p-2 hover:bg-blue-700 focus:outline-none focus:ring-2 focus:ring-blue-500">
|
| 103 |
+
<i class="fas fa-paper-plane"></i>
|
| 104 |
+
</button>
|
| 105 |
+
</div>
|
| 106 |
+
<div class="mt-2 text-xs text-gray-500">
|
| 107 |
+
<p>By using this chat, you agree to our <a href="#" class="text-blue-600 hover:underline">Privacy Policy</a></p>
|
| 108 |
+
</div>
|
| 109 |
+
</div>
|
| 110 |
+
</div>
|
| 111 |
+
</div>
|
| 112 |
+
|
| 113 |
+
<script>
|
| 114 |
+
// Current language (default English)
|
| 115 |
+
let currentLang = 'en';
|
| 116 |
+
|
| 117 |
+
// Translation dictionary
|
| 118 |
+
const translations = {
|
| 119 |
+
en: {
|
| 120 |
+
greeting: "Hello! I'm your 24/7 multilingual customer support assistant. How can I help you today?",
|
| 121 |
+
quickReplies: ["Pricing", "Business Hours", "Services", "Return Policy"],
|
| 122 |
+
inputPlaceholder: "Type your message here...",
|
| 123 |
+
privacyText: "By using this chat, you agree to our Privacy Policy",
|
| 124 |
+
faqResponses: {
|
| 125 |
+
"Pricing": "Our pricing varies depending on the service. For detailed pricing information, please visit our <a href='/pricing' class='text-blue-600 hover:underline'>pricing page</a>. Would you like me to check pricing for a specific service?",
|
| 126 |
+
"Business Hours": "Our customer support is available 24/7. Our physical locations are open Monday to Friday from 9 AM to 6 PM.",
|
| 127 |
+
"Services": "We offer a wide range of services including [list services]. Which service are you interested in?",
|
| 128 |
+
"Return Policy": "Our return policy allows returns within 30 days of purchase with a receipt. For more details, please see our <a href='/returns' class='text-blue-600 hover:underline'>return policy page</a>."
|
| 129 |
+
},
|
| 130 |
+
leadQuestions: [
|
| 131 |
+
"What service do you need?",
|
| 132 |
+
"What's your timeline for this service?",
|
| 133 |
+
"How can we contact you for follow-up? (Email/Phone)"
|
| 134 |
+
],
|
| 135 |
+
schedulePrompt: "Would you like to schedule an appointment? Here's our real-time availability:",
|
| 136 |
+
confirmation: "I've sent a confirmation to your email/SMS. Is there anything else I can help with?",
|
| 137 |
+
escalation: "I'm connecting you with a human agent now. Please hold..."
|
| 138 |
+
},
|
| 139 |
+
es: {
|
| 140 |
+
greeting: "¡Hola! Soy tu asistente de servicio al cliente multilingüe 24/7. ¿Cómo puedo ayudarte hoy?",
|
| 141 |
+
quickReplies: ["Precios", "Horario", "Servicios", "Política de devolución"],
|
| 142 |
+
inputPlaceholder: "Escribe tu mensaje aquí...",
|
| 143 |
+
privacyText: "Al usar este chat, aceptas nuestra Política de privacidad",
|
| 144 |
+
faqResponses: {
|
| 145 |
+
"Precios": "Nuestros precios varían según el servicio. Para información detallada, visita nuestra <a href='/pricing' class='text-blue-600 hover:underline'>página de precios</a>. ¿Te gustaría que revise el precio de un servicio específico?",
|
| 146 |
+
"Horario": "Nuestro servicio al cliente está disponible 24/7. Nuestras ubicaciones físicas están abiertas de lunes a viernes de 9 AM a 6 PM.",
|
| 147 |
+
"Servicios": "Ofrecemos una amplia gama de servicios que incluyen [lista de servicios]. ¿Qué servicio te interesa?",
|
| 148 |
+
"Política de devolución": "Nuestra política de devolución permite devoluciones dentro de los 30 días posteriores a la compra con recibo. Para más detalles, consulta nuestra <a href='/returns' class='text-blue-600 hover:underline'>página de política de devolución</a>."
|
| 149 |
+
},
|
| 150 |
+
leadQuestions: [
|
| 151 |
+
"¿Qué servicio necesitas?",
|
| 152 |
+
"¿Cuál es tu plazo para este servicio?",
|
| 153 |
+
"¿Cómo podemos contactarte para seguimiento? (Correo electrónico/Teléfono)"
|
| 154 |
+
],
|
| 155 |
+
schedulePrompt: "¿Te gustaría programar una cita? Aquí está nuestra disponibilidad en tiempo real:",
|
| 156 |
+
confirmation: "He enviado una confirmación a tu correo electrónico/SMS. ¿Hay algo más en lo que pueda ayudar?",
|
| 157 |
+
escalation: "Te estoy conectando con un agente humano ahora. Por favor espera..."
|
| 158 |
+
},
|
| 159 |
+
fr: {
|
| 160 |
+
greeting: "Bonjour ! Je suis votre assistant de service client multilingue 24/7. Comment puis-je vous aider aujourd'hui ?",
|
| 161 |
+
quickReplies: ["Tarifs", "Heures d'ouverture", "Services", "Politique de retour"],
|
| 162 |
+
inputPlaceholder: "Tapez votre message ici...",
|
| 163 |
+
privacyText: "En utilisant ce chat, vous acceptez notre Politique de confidentialité",
|
| 164 |
+
faqResponses: {
|
| 165 |
+
"Tarifs": "Nos tarifs varient selon le service. Pour des informations tarifaires détaillées, veuillez visiter notre <a href='/pricing' class='text-blue-600 hover:underline'>page de tarification</a>. Souhaitez-vous que je vérifie le tarif d'un service spécifique ?",
|
| 166 |
+
"Heures d'ouverture": "Notre service client est disponible 24h/24 et 7j/7. Nos emplacements physiques sont ouverts du lundi au vendredi de 9h à 18h.",
|
| 167 |
+
"Services": "Nous proposons une large gamme de services incluant [liste des services]. Quel service vous intéresse ?",
|
| 168 |
+
"Politique de retour": "Notre politique de retour autorise les retours dans les 30 jours suivant l'achat avec un reçu. Pour plus de détails, veuillez consulter notre <a href='/returns' class='text-blue-600 hover:underline'>page de politique de retour</a>."
|
| 169 |
+
},
|
| 170 |
+
leadQuestions: [
|
| 171 |
+
"De quel service avez-vous besoin ?",
|
| 172 |
+
"Quel est votre délai pour ce service ?",
|
| 173 |
+
"Comment pouvons-nous vous contacter pour un suivi ? (Email/Téléphone)"
|
| 174 |
+
],
|
| 175 |
+
schedulePrompt: "Souhaitez-vous prendre rendez-vous ? Voici notre disponibilité en temps réel :",
|
| 176 |
+
confirmation: "J'ai envoyé une confirmation à votre email/SMS. Puis-je vous aider avec autre chose ?",
|
| 177 |
+
escalation: "Je vous connecte avec un agent humain maintenant. Veuillez patienter..."
|
| 178 |
+
}
|
| 179 |
+
};
|
| 180 |
+
|
| 181 |
+
// Chat state
|
| 182 |
+
let chatState = {
|
| 183 |
+
isQualifyingLead: false,
|
| 184 |
+
leadQuestionsAsked: 0,
|
| 185 |
+
leadAnswers: [],
|
| 186 |
+
unresolvedQuestions: 0,
|
| 187 |
+
waitingForAppointment: false,
|
| 188 |
+
currentLeadData: null
|
| 189 |
+
};
|
| 190 |
+
|
| 191 |
+
// DOM elements
|
| 192 |
+
const chatContainer = document.getElementById('chat-container');
|
| 193 |
+
const userInput = document.getElementById('user-input');
|
| 194 |
+
const sendBtn = document.getElementById('send-btn');
|
| 195 |
+
const langButtons = document.querySelectorAll('.lang-btn');
|
| 196 |
+
const quickReplyButtons = document.querySelectorAll('.quick-reply');
|
| 197 |
+
|
| 198 |
+
// Initialize chat
|
| 199 |
+
function initChat() {
|
| 200 |
+
// Set language buttons active state
|
| 201 |
+
langButtons.forEach(btn => {
|
| 202 |
+
if (btn.dataset.lang === currentLang) {
|
| 203 |
+
btn.classList.add('bg-blue-700');
|
| 204 |
+
} else {
|
| 205 |
+
btn.classList.remove('bg-blue-700');
|
| 206 |
+
}
|
| 207 |
+
});
|
| 208 |
+
|
| 209 |
+
// Update UI elements with translations
|
| 210 |
+
userInput.placeholder = translations[currentLang].inputPlaceholder;
|
| 211 |
+
}
|
| 212 |
+
|
| 213 |
+
// Add message to chat
|
| 214 |
+
function addMessage(text, isUser = false) {
|
| 215 |
+
const messageDiv = document.createElement('div');
|
| 216 |
+
messageDiv.className = `flex mb-4 ${isUser ? 'justify-end' : 'justify-start'}`;
|
| 217 |
+
|
| 218 |
+
const messageContent = document.createElement('div');
|
| 219 |
+
messageContent.className = `message ${isUser ? 'user-message' : 'bot-message'} p-4`;
|
| 220 |
+
messageContent.innerHTML = text;
|
| 221 |
+
|
| 222 |
+
messageDiv.appendChild(messageContent);
|
| 223 |
+
chatContainer.appendChild(messageDiv);
|
| 224 |
+
|
| 225 |
+
// Scroll to bottom
|
| 226 |
+
chatContainer.scrollTop = chatContainer.scrollHeight;
|
| 227 |
+
}
|
| 228 |
+
|
| 229 |
+
// Show typing indicator
|
| 230 |
+
function showTypingIndicator() {
|
| 231 |
+
const typingDiv = document.createElement('div');
|
| 232 |
+
typingDiv.className = 'flex mb-4 justify-start';
|
| 233 |
+
|
| 234 |
+
const typingContent = document.createElement('div');
|
| 235 |
+
typingContent.className = 'message bot-message p-4';
|
| 236 |
+
typingContent.innerHTML = '<span class="typing-indicator"></span>';
|
| 237 |
+
|
| 238 |
+
typingDiv.appendChild(typingContent);
|
| 239 |
+
chatContainer.appendChild(typingDiv);
|
| 240 |
+
chatContainer.scrollTop = chatContainer.scrollHeight;
|
| 241 |
+
|
| 242 |
+
return typingDiv;
|
| 243 |
+
}
|
| 244 |
+
|
| 245 |
+
// Hide typing indicator
|
| 246 |
+
function hideTypingIndicator(typingDiv) {
|
| 247 |
+
if (typingDiv && typingDiv.parentNode) {
|
| 248 |
+
typingDiv.parentNode.removeChild(typingDiv);
|
| 249 |
+
}
|
| 250 |
+
}
|
| 251 |
+
|
| 252 |
+
// Process user input
|
| 253 |
+
function processInput() {
|
| 254 |
+
const inputText = userInput.value.trim();
|
| 255 |
+
if (!inputText) return;
|
| 256 |
+
|
| 257 |
+
// Add user message to chat
|
| 258 |
+
addMessage(inputText, true);
|
| 259 |
+
userInput.value = '';
|
| 260 |
+
|
| 261 |
+
// Check for escalation triggers
|
| 262 |
+
if (inputText.toLowerCase().includes('agent') ||
|
| 263 |
+
chatState.unresolvedQuestions >= 3 ||
|
| 264 |
+
inputText.toLowerCase().includes('payment issue')) {
|
| 265 |
+
escalateToHuman();
|
| 266 |
+
return;
|
| 267 |
+
}
|
| 268 |
+
|
| 269 |
+
// Process based on current state
|
| 270 |
+
if (chatState.isQualifyingLead) {
|
| 271 |
+
processLeadQualification(inputText);
|
| 272 |
+
} else if (chatState.waitingForAppointment) {
|
| 273 |
+
processAppointmentConfirmation(inputText);
|
| 274 |
+
} else {
|
| 275 |
+
processGeneralInquiry(inputText);
|
| 276 |
+
}
|
| 277 |
+
}
|
| 278 |
+
|
| 279 |
+
// Process general inquiry
|
| 280 |
+
function processGeneralInquiry(inputText) {
|
| 281 |
+
const typingDiv = showTypingIndicator();
|
| 282 |
+
|
| 283 |
+
// Simulate processing delay
|
| 284 |
+
setTimeout(() => {
|
| 285 |
+
hideTypingIndicator(typingDiv);
|
| 286 |
+
|
| 287 |
+
// Check if this is a FAQ
|
| 288 |
+
let isFAQ = false;
|
| 289 |
+
for (const [key, value] of Object.entries(translations[currentLang].faqResponses)) {
|
| 290 |
+
if (inputText.toLowerCase().includes(key.toLowerCase())) {
|
| 291 |
+
addMessage(value);
|
| 292 |
+
isFAQ = true;
|
| 293 |
+
|
| 294 |
+
// If it's a service question, start lead qualification
|
| 295 |
+
if (key === 'Services' || key === 'Servicios' || key === 'Services') {
|
| 296 |
+
setTimeout(() => startLeadQualification(), 1000);
|
| 297 |
+
}
|
| 298 |
+
break;
|
| 299 |
+
}
|
| 300 |
+
}
|
| 301 |
+
|
| 302 |
+
if (!isFAQ) {
|
| 303 |
+
// Check if this might be a service request
|
| 304 |
+
if (inputText.toLowerCase().includes('service') ||
|
| 305 |
+
inputText.toLowerCase().includes('servicio') ||
|
| 306 |
+
inputText.toLowerCase().includes('service')) {
|
| 307 |
+
addMessage(translations[currentLang].faqResponses['Services']);
|
| 308 |
+
setTimeout(() => startLeadQualification(), 1000);
|
| 309 |
+
} else {
|
| 310 |
+
addMessage("I'm not sure I understand. Could you please rephrase your question or choose from these options?");
|
| 311 |
+
chatState.unresolvedQuestions++;
|
| 312 |
+
|
| 313 |
+
// Show quick replies
|
| 314 |
+
const quickRepliesDiv = document.createElement('div');
|
| 315 |
+
quickRepliesDiv.className = 'mt-2 flex flex-wrap gap-2';
|
| 316 |
+
|
| 317 |
+
translations[currentLang].quickReplies.forEach(reply => {
|
| 318 |
+
const btn = document.createElement('button');
|
| 319 |
+
btn.className = 'quick-reply bg-white text-blue-600 px-3 py-1 rounded-full text-sm border border-blue-200 hover:bg-blue-50';
|
| 320 |
+
btn.textContent = reply;
|
| 321 |
+
btn.addEventListener('click', () => {
|
| 322 |
+
addMessage(reply, true);
|
| 323 |
+
processGeneralInquiry(reply);
|
| 324 |
+
});
|
| 325 |
+
quickRepliesDiv.appendChild(btn);
|
| 326 |
+
});
|
| 327 |
+
|
| 328 |
+
const lastMessage = chatContainer.lastChild.querySelector('.message');
|
| 329 |
+
lastMessage.appendChild(quickRepliesDiv);
|
| 330 |
+
}
|
| 331 |
+
}
|
| 332 |
+
}, 1000);
|
| 333 |
+
}
|
| 334 |
+
|
| 335 |
+
// Start lead qualification process
|
| 336 |
+
function startLeadQualification() {
|
| 337 |
+
chatState.isQualifyingLead = true;
|
| 338 |
+
chatState.leadQuestionsAsked = 0;
|
| 339 |
+
chatState.leadAnswers = [];
|
| 340 |
+
|
| 341 |
+
const typingDiv = showTypingIndicator();
|
| 342 |
+
|
| 343 |
+
setTimeout(() => {
|
| 344 |
+
hideTypingIndicator(typingDiv);
|
| 345 |
+
addMessage(translations[currentLang].leadQuestions[0]);
|
| 346 |
+
}, 1000);
|
| 347 |
+
}
|
| 348 |
+
|
| 349 |
+
// Process lead qualification answers
|
| 350 |
+
function processLeadQualification(answer) {
|
| 351 |
+
chatState.leadAnswers.push(answer);
|
| 352 |
+
chatState.leadQuestionsAsked++;
|
| 353 |
+
|
| 354 |
+
if (chatState.leadQuestionsAsked < translations[currentLang].leadQuestions.length) {
|
| 355 |
+
// Ask next question
|
| 356 |
+
const typingDiv = showTypingIndicator();
|
| 357 |
+
|
| 358 |
+
setTimeout(() => {
|
| 359 |
+
hideTypingIndicator(typingDiv);
|
| 360 |
+
addMessage(translations[currentLang].leadQuestions[chatState.leadQuestionsAsked]);
|
| 361 |
+
}, 1000);
|
| 362 |
+
} else {
|
| 363 |
+
// All questions answered - qualify lead
|
| 364 |
+
qualifyLead();
|
| 365 |
+
}
|
| 366 |
+
}
|
| 367 |
+
|
| 368 |
+
// Qualify lead based on answers
|
| 369 |
+
function qualifyLead() {
|
| 370 |
+
const typingDiv = showTypingIndicator();
|
| 371 |
+
|
| 372 |
+
setTimeout(() => {
|
| 373 |
+
hideTypingIndicator(typingDiv);
|
| 374 |
+
|
| 375 |
+
// Simple qualification logic
|
| 376 |
+
let leadScore = 0;
|
| 377 |
+
if (chatState.leadAnswers[1].toLowerCase().includes('soon') ||
|
| 378 |
+
chatState.leadAnswers[1].toLowerCase().includes('urgent') ||
|
| 379 |
+
chatState.leadAnswers[1].toLowerCase().includes('pronto') ||
|
| 380 |
+
chatState.leadAnswers[1].toLowerCase().includes('urgente') ||
|
| 381 |
+
chatState.leadAnswers[1].toLowerCase().includes('rapide') ||
|
| 382 |
+
chatState.leadAnswers[1].toLowerCase().includes('urgence')) {
|
| 383 |
+
leadScore = 10;
|
| 384 |
+
} else if (chatState.leadAnswers[1].toLowerCase().includes('next month') ||
|
| 385 |
+
chatState.leadAnswers[1].toLowerCase().includes('proximo mes') ||
|
| 386 |
+
chatState.leadAnswers[1].toLowerCase().includes('le mois prochain')) {
|
| 387 |
+
leadScore = 5;
|
| 388 |
+
}
|
| 389 |
+
|
| 390 |
+
// Create JSON for Lovable.dev
|
| 391 |
+
const leadData = {
|
| 392 |
+
service: chatState.leadAnswers[0],
|
| 393 |
+
timeline: chatState.leadAnswers[1],
|
| 394 |
+
contact: chatState.leadAnswers[2],
|
| 395 |
+
score: leadScore,
|
| 396 |
+
timestamp: new Date().toISOString(),
|
| 397 |
+
language: currentLang
|
| 398 |
+
};
|
| 399 |
+
|
| 400 |
+
// Store lead data for potential scheduling
|
| 401 |
+
chatState.currentLeadData = leadData;
|
| 402 |
+
|
| 403 |
+
// Simulate sending to Lovable.dev webhook
|
| 404 |
+
simulateLovableWebhook(leadData);
|
| 405 |
+
|
| 406 |
+
// Inform user
|
| 407 |
+
let responseText = `Thank you for the information! `;
|
| 408 |
+
|
| 409 |
+
if (leadScore >= 8) {
|
| 410 |
+
responseText += "This sounds urgent! ";
|
| 411 |
+
} else if (leadScore >= 3) {
|
| 412 |
+
responseText += "We'll follow up with you soon. ";
|
| 413 |
+
}
|
| 414 |
+
|
| 415 |
+
responseText += translations[currentLang].schedulePrompt;
|
| 416 |
+
|
| 417 |
+
addMessage(responseText);
|
| 418 |
+
|
| 419 |
+
// Show calendar integration (simulated)
|
| 420 |
+
const calendarDiv = document.createElement('div');
|
| 421 |
+
calendarDiv.className = 'mt-4 p-4 bg-white border border-gray-200 rounded-lg';
|
| 422 |
+
calendarDiv.innerHTML = `
|
| 423 |
+
<h3 class="font-bold mb-2">Available Time Slots</h3>
|
| 424 |
+
<div class="grid grid-cols-2 gap-2">
|
| 425 |
+
<button class="time-slot bg-blue-100 hover:bg-blue-200 text-blue-800 py-2 px-3 rounded">Tomorrow 10 AM</button>
|
| 426 |
+
<button class="time-slot bg-blue-100 hover:bg-blue-200 text-blue-800 py-2 px-3 rounded">Tomorrow 2 PM</button>
|
| 427 |
+
<button class="time-slot bg-blue-100 hover:bg-blue-200 text-blue-800 py-2 px-3 rounded">Friday 11 AM</button>
|
| 428 |
+
<button class="time-slot bg-blue-100 hover:bg-blue-200 text-blue-800 py-2 px-3 rounded">Friday 3 PM</button>
|
| 429 |
+
</div>
|
| 430 |
+
<div class="calendly-badge mt-3">
|
| 431 |
+
<i class="fas fa-calendar-alt mr-2"></i>Powered by Calendly
|
| 432 |
+
</div>
|
| 433 |
+
`;
|
| 434 |
+
|
| 435 |
+
const lastMessage = chatContainer.lastChild.querySelector('.message');
|
| 436 |
+
lastMessage.appendChild(calendarDiv);
|
| 437 |
+
|
| 438 |
+
// Add click handlers to time slots
|
| 439 |
+
document.querySelectorAll('.time-slot').forEach(slot => {
|
| 440 |
+
slot.addEventListener('click', () => {
|
| 441 |
+
const selectedTime = slot.textContent;
|
| 442 |
+
addMessage(selectedTime, true);
|
| 443 |
+
confirmAppointment(selectedTime);
|
| 444 |
+
});
|
| 445 |
+
});
|
| 446 |
+
|
| 447 |
+
chatState.isQualifyingLead = false;
|
| 448 |
+
chatState.waitingForAppointment = true;
|
| 449 |
+
}, 1000);
|
| 450 |
+
}
|
| 451 |
+
|
| 452 |
+
// Simulate Lovable.dev webhook call
|
| 453 |
+
function simulateLovableWebhook(leadData) {
|
| 454 |
+
console.log('Sending to Lovable.dev webhook:', leadData);
|
| 455 |
+
|
| 456 |
+
// In a real implementation, you would use:
|
| 457 |
+
// fetch('https://your-lovable-dev-webhook-url', {
|
| 458 |
+
// method: 'POST',
|
| 459 |
+
// headers: {
|
| 460 |
+
// 'Content-Type': 'application/json',
|
| 461 |
+
// },
|
| 462 |
+
// body: JSON.stringify(leadData)
|
| 463 |
+
// })
|
| 464 |
+
|
| 465 |
+
// For demo purposes, we'll just log it
|
| 466 |
+
const response = {
|
| 467 |
+
status: 'success',
|
| 468 |
+
message: 'Lead processed',
|
| 469 |
+
data: leadData
|
| 470 |
+
};
|
| 471 |
+
|
| 472 |
+
console.log('Lovable.dev response:', response);
|
| 473 |
+
}
|
| 474 |
+
|
| 475 |
+
// Confirm appointment
|
| 476 |
+
function confirmAppointment(time) {
|
| 477 |
+
const typingDiv = showTypingIndicator();
|
| 478 |
+
|
| 479 |
+
setTimeout(() => {
|
| 480 |
+
hideTypingIndicator(typingDiv);
|
| 481 |
+
|
| 482 |
+
// Add appointment time to lead data
|
| 483 |
+
chatState.currentLeadData.appointmentTime = time;
|
| 484 |
+
|
| 485 |
+
// Simulate sending SMS confirmation
|
| 486 |
+
if (chatState.currentLeadData.contact) {
|
| 487 |
+
simulateSMSConfirmation(chatState.currentLeadData.contact, time);
|
| 488 |
+
}
|
| 489 |
+
|
| 490 |
+
addMessage(`Great! I've scheduled your appointment for ${time}. ${translations[currentLang].confirmation}`);
|
| 491 |
+
|
| 492 |
+
chatState.waitingForAppointment = false;
|
| 493 |
+
}, 1000);
|
| 494 |
+
}
|
| 495 |
+
|
| 496 |
+
// Simulate SMS confirmation
|
| 497 |
+
function simulateSMSConfirmation(contact, time) {
|
| 498 |
+
console.log('Sending SMS to:', contact);
|
| 499 |
+
console.log('Message:', `Your appointment is scheduled for ${time}. Reply STOP to unsubscribe.`);
|
| 500 |
+
|
| 501 |
+
// In a real implementation, you would use Twilio:
|
| 502 |
+
// fetch('https://api.twilio.com/2010-04-01/Accounts/YOUR_TWILIO_SID/Messages.json', {
|
| 503 |
+
// method: 'POST',
|
| 504 |
+
// headers: {
|
| 505 |
+
// 'Authorization': 'Basic ' + btoa('YOUR_TWILIO_SID:YOUR_TWILIO_TOKEN'),
|
| 506 |
+
// 'Content-Type': 'application/x-www-form-urlencoded',
|
| 507 |
+
// },
|
| 508 |
+
// body: new URLSearchParams({
|
| 509 |
+
// 'To': contact,
|
| 510 |
+
// 'From': '+1234567890',
|
| 511 |
+
// 'Body': `Your appointment is scheduled for ${time}. Reply STOP to unsubscribe.`
|
| 512 |
+
// })
|
| 513 |
+
// })
|
| 514 |
+
}
|
| 515 |
+
|
| 516 |
+
// Process appointment confirmation response
|
| 517 |
+
function processAppointmentConfirmation(inputText) {
|
| 518 |
+
const typingDiv = showTypingIndicator();
|
| 519 |
+
|
| 520 |
+
setTimeout(() => {
|
| 521 |
+
hideTypingIndicator(typingDiv);
|
| 522 |
+
|
| 523 |
+
if (inputText.toLowerCase().includes('yes') ||
|
| 524 |
+
inputText.toLowerCase().includes('sí') ||
|
| 525 |
+
inputText.toLowerCase().includes('oui')) {
|
| 526 |
+
addMessage("What else can I help you with?");
|
| 527 |
+
} else {
|
| 528 |
+
addMessage("Thank you for chatting with us! Have a great day!");
|
| 529 |
+
}
|
| 530 |
+
|
| 531 |
+
chatState.waitingForAppointment = false;
|
| 532 |
+
}, 1000);
|
| 533 |
+
}
|
| 534 |
+
|
| 535 |
+
// Escalate to human agent
|
| 536 |
+
function escalateToHuman() {
|
| 537 |
+
const typingDiv = showTypingIndicator();
|
| 538 |
+
|
| 539 |
+
setTimeout(() => {
|
| 540 |
+
hideTypingIndicator(typingDiv);
|
| 541 |
+
addMessage(translations[currentLang].escalation);
|
| 542 |
+
|
| 543 |
+
// Simulate transfer
|
| 544 |
+
console.log('Transferring to human agent...');
|
| 545 |
+
}, 1500);
|
| 546 |
+
}
|
| 547 |
+
|
| 548 |
+
// Change language
|
| 549 |
+
function changeLanguage(lang) {
|
| 550 |
+
currentLang = lang;
|
| 551 |
+
initChat();
|
| 552 |
+
|
| 553 |
+
// Add language change message
|
| 554 |
+
const typingDiv = showTypingIndicator();
|
| 555 |
+
|
| 556 |
+
setTimeout(() => {
|
| 557 |
+
hideTypingIndicator(typingDiv);
|
| 558 |
+
|
| 559 |
+
let langName = '';
|
| 560 |
+
if (lang === 'en') langName = 'English';
|
| 561 |
+
if (lang === 'es') langName = 'Spanish';
|
| 562 |
+
if (lang === 'fr') langName = 'French';
|
| 563 |
+
|
| 564 |
+
addMessage(`Language changed to ${langName}. How can I help you?`);
|
| 565 |
+
}, 1000);
|
| 566 |
+
}
|
| 567 |
+
|
| 568 |
+
// Event listeners
|
| 569 |
+
sendBtn.addEventListener('click', processInput);
|
| 570 |
+
userInput.addEventListener('keypress', (e) => {
|
| 571 |
+
if (e.key === 'Enter') processInput();
|
| 572 |
+
});
|
| 573 |
+
|
| 574 |
+
langButtons.forEach(btn => {
|
| 575 |
+
btn.addEventListener('click', () => changeLanguage(btn.dataset.lang));
|
| 576 |
+
});
|
| 577 |
+
|
| 578 |
+
quickReplyButtons.forEach(btn => {
|
| 579 |
+
btn.addEventListener('click', () => {
|
| 580 |
+
addMessage(btn.textContent, true);
|
| 581 |
+
processGeneralInquiry(btn.textContent);
|
| 582 |
+
});
|
| 583 |
+
});
|
| 584 |
+
|
| 585 |
+
// Initialize chat
|
| 586 |
+
initChat();
|
| 587 |
+
</script>
|
| 588 |
+
<p style="border-radius: 8px; text-align: center; font-size: 12px; color: #fff; margin-top: 16px;position: fixed; left: 8px; bottom: 8px; z-index: 10; background: rgba(0, 0, 0, 0.8); padding: 4px 8px;">Made with <img src="https://enzostvs-deepsite.hf.space/logo.svg" alt="DeepSite Logo" style="width: 16px; height: 16px; vertical-align: middle;display:inline-block;margin-right:3px;filter:brightness(0) invert(1);"><a href="https://enzostvs-deepsite.hf.space" style="color: #fff;text-decoration: underline;" target="_blank" >DeepSite</a> - <a href="https://enzostvs-deepsite.hf.space?remix=abdelhak66/customer-support" style="color: #fff;text-decoration: underline;" target="_blank" >🧬 Remix</a></p></body>
|
| 589 |
+
</html>
|