class SupportTicket extends HTMLElement {
  connectedCallback() {
    this.attachShadow({ mode: 'open' });
    this.shadowRoot.innerHTML = `
      <style>
        .ticket-container {
          background: white;
          border-radius: 8px;
          box-shadow: 0 2px 10px rgba(0,0,0,0.1);
          padding: 2rem;
          max-width: 600px;
          margin: 2rem auto;
        }
        .ticket-header {
          display: flex;
          align-items: center;
          margin-bottom: 1.5rem;
        }
        .ticket-icon {
          font-size: 2rem;
          margin-right: 1rem;
          color: #4f46e5;
        }
        .ticket-title {
          font-size: 1.5rem;
          font-weight: 600;
          color: #111827;
        }
        .form-group {
          margin-bottom: 1.5rem;
        }
        label {
          display: block;
          margin-bottom: 0.5rem;
          font-weight: 500;
          color: #374151;
        }
        input, select, textarea {
          width: 100%;
          padding: 0.75rem;
          border: 1px solid #d1d5db;
          border-radius: 6px;
          font-size: 1rem;
        }
        textarea {
          min-height: 120px;
          resize: vertical;
        }
        .submit-btn {
          background: #4f46e5;
          color: white;
          border: none;
          padding: 0.75rem 1.5rem;
          border-radius: 6px;
          font-weight: 500;
          cursor: pointer;
          transition: background 0.2s;
        }
        .submit-btn:hover {
          background: #4338ca;
        }
        .confirmation {
          text-align: center;
          padding: 2rem;
        }
        .confirmation-icon {
          font-size: 3rem;
          color: #10b981;
          margin-bottom: 1rem;
        }
        .confirmation-title {
          font-size: 1.5rem;
          font-weight: 600;
          margin-bottom: 1rem;
          color: #111827;
        }
        .confirmation-message {
          color: #4b5563;
          margin-bottom: 1.5rem;
        }
        .hidden {
          display: none;
        }
      </style>
      <div class="ticket-container">
        <div id="ticketForm">
          <div class="ticket-header">
            <div class="ticket-icon">🎟️</div>
            <h2 class="ticket-title">Create Support Ticket</h2>
          </div>
          <form id="supportForm">
            <div class="form-group">
              <label for="subject">Subject</label>
              <input type="text" id="subject" required>
            </div>
            <div class="form-group">
              <label for="department">Department</label>
              <select id="department" required>
                <option value="">Select department</option>
                <option value="technical">Technical Support</option>
                <option value="billing">Billing</option>
                <option value="account">Account</option>
                <option value="general">General Inquiry</option>
              </select>
            </div>
            <div class="form-group">
              <label for="priority">Priority</label>
              <select id="priority" required>
                <option value="low">Low</option>
                <option value="medium" selected>Medium</option>
                <option value="high">High</option>
                <option value="critical">Critical</option>
              </select>
            </div>
            <div class="form-group">
              <label for="description">Description</label>
              <textarea id="description" required></textarea>
            </div>
            <button type="submit" class="submit-btn">Submit Ticket</button>
          </form>
        </div>
        <div id="confirmation" class="hidden">
          <div class="confirmation">
            <div class="confirmation-icon">✓</div>
            <h3 class="confirmation-title">Ticket Created Successfully!</h3>
            <p class="confirmation-message">
              Your support ticket has been created. Our team will respond within 24 hours.
              You can reply to the confirmation email for further communication.
            </p>
            <button id="newTicketBtn" class="submit-btn">Create New Ticket</button>
          </div>
        </div>
      </div>
    `;

    const form = this.shadowRoot.getElementById('supportForm');
    const ticketForm = this.shadowRoot.getElementById('ticketForm');
    const confirmation = this.shadowRoot.getElementById('confirmation');
    const newTicketBtn = this.shadowRoot.getElementById('newTicketBtn');

    form.addEventListener('submit', (e) => {
      e.preventDefault();
      // In a real app, you would send the form data to your backend
      ticketForm.classList.add('hidden');
      confirmation.classList.remove('hidden');
    });

    newTicketBtn.addEventListener('click', () => {
      form.reset();
      confirmation.classList.add('hidden');
      ticketForm.classList.remove('hidden');
    });
  }
}

customElements.define('support-ticket', SupportTicket);