File size: 8,616 Bytes
f1ef7e2
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
52
53
54
55
56
57
58
59
60
61
62
63
64
65
66
67
68
69
70
71
72
73
74
75
76
77
78
79
80
81
82
83
84
85
86
87
88
89
90
91
92
93
94
95
96
97
98
99
100
101
102
103
104
105
106
107
108
109
110
111
112
113
114
115
116
117
118
119
120
121
122
123
124
125
126
127
128
129
130
131
132
133
134
135
136
137
138
139
140
141
142
143
144
145
146
147
148
149
150
151
152
153
154
155
156
157
158
159
160
161
162
163
164
165
166
167
168
169
170
171
172
173
174
175
176
177
178
179
180
181
182
183
184
185
186
187
188
189
190
191
192
193
194
195
196
197
198
199
200
201
202
203
204
205
206
207
208
209
210
211
212
213
214
215
216
217
218
219
220
221
222
223
224
225
226
227
228
229
230
231
232
233
234
235
236
237
238
239
240
241
242
import argparse
import csv
import json
import subprocess
import sys
from pathlib import Path


ML_SERVICES_ROOT = Path(__file__).resolve().parents[2]
PROJECT_ROOT = ML_SERVICES_ROOT.parent

DEFAULT_TRANSCRIPT_DIR = PROJECT_ROOT / "data" / "sentence_segments"
DEFAULT_METADATA_PATH = ML_SERVICES_ROOT / "data" / "processed" / "apptek_selected_domains" / "apptek_selected_domain_metadata_with_source_ids.csv"

CONVERTED_DIR = ML_SERVICES_ROOT / "data" / "processed" / "transcription_segments" / "converted_batch"
SIMPLE_OUTPUT_DIR = ML_SERVICES_ROOT / "outputs" / "apptek" / "simple_sentiment_results"
TIMESTAMPED_OUTPUT_DIR = ML_SERVICES_ROOT / "outputs" / "apptek" / "timestamped_sentiment_results"
BATCH_SUMMARY_PATH = ML_SERVICES_ROOT / "outputs" / "apptek" / "batch_transcript_sentiment_summary.csv"


def parse_args():
    parser = argparse.ArgumentParser()
    parser.add_argument("--transcript-dir", default=str(DEFAULT_TRANSCRIPT_DIR))
    parser.add_argument("--metadata-path", default=str(DEFAULT_METADATA_PATH))
    parser.add_argument("--limit", type=int, default=None)
    return parser.parse_args()


def load_metadata(metadata_path):
    mapping = {}

    with open(metadata_path, newline="", encoding="utf-8") as file:
        reader = csv.DictReader(file)

        for row in reader:
            source_id = row.get("source_apptek_id")
            call_id = row.get("call_id")

            if source_id and call_id:
                mapping[source_id] = call_id

    return mapping


def get_channel_audio_paths(call_id, metadata_mapping):
    channel1_source_id = f"{call_id}_channel1"
    channel2_source_id = f"{call_id}_channel2"

    if channel1_source_id not in metadata_mapping:
        raise ValueError(f"Missing channel1 mapping for {channel1_source_id}")

    if channel2_source_id not in metadata_mapping:
        raise ValueError(f"Missing channel2 mapping for {channel2_source_id}")

    agent_call_id = metadata_mapping[channel1_source_id]
    customer_call_id = metadata_mapping[channel2_source_id]

    agent_audio_path = ML_SERVICES_ROOT / "data" / "processed" / "apptek_selected_domains" / "audio" / f"{agent_call_id}.wav"
    customer_audio_path = ML_SERVICES_ROOT / "data" / "processed" / "apptek_selected_domains" / "audio" / f"{customer_call_id}.wav"

    if not agent_audio_path.exists():
        raise FileNotFoundError(f"Missing agent audio file: {agent_audio_path}")

    if not customer_audio_path.exists():
        raise FileNotFoundError(f"Missing customer audio file: {customer_audio_path}")

    internal_call_id = f"{agent_call_id}_{customer_call_id.split('_')[-1]}"

    return internal_call_id, agent_audio_path, customer_audio_path


def run_command(command):
    print()
    print("Running:")
    print(" ".join(command))
    subprocess.run(command, cwd=ML_SERVICES_ROOT, check=True)


def read_json(path):
    with open(path, "r", encoding="utf-8") as file:
        return json.load(file)


def main():
    args = parse_args()

    transcript_dir = Path(args.transcript_dir)
    metadata_path = Path(args.metadata_path)

    CONVERTED_DIR.mkdir(parents=True, exist_ok=True)
    SIMPLE_OUTPUT_DIR.mkdir(parents=True, exist_ok=True)
    TIMESTAMPED_OUTPUT_DIR.mkdir(parents=True, exist_ok=True)
    BATCH_SUMMARY_PATH.parent.mkdir(parents=True, exist_ok=True)

    metadata_mapping = load_metadata(metadata_path)
    transcript_files = sorted(transcript_dir.rglob("*.json"))

    if args.limit:
        transcript_files = transcript_files[: args.limit]

    print("Batch timestamped sentiment started")
    print("-" * 80)
    print(f"Transcript files found: {len(transcript_files)}")
    print("-" * 80)

    summary_rows = []

    for index, transcript_path in enumerate(transcript_files, start=1):
        print()
        print("=" * 80)
        print(f"[{index}/{len(transcript_files)}] Processing {transcript_path}")
        print("=" * 80)

        transcript_data = read_json(transcript_path)
        source_call_id = transcript_data.get("call_id") or transcript_data.get("call")
        domain = transcript_data.get("domain", transcript_path.parent.name)

        try:
            internal_call_id, agent_audio_path, customer_audio_path = get_channel_audio_paths(
                source_call_id,
                metadata_mapping,
            )

            converted_path = CONVERTED_DIR / domain / f"{source_call_id}_segments.json"
            converted_path.parent.mkdir(parents=True, exist_ok=True)

            simple_output_path = SIMPLE_OUTPUT_DIR / domain / f"{source_call_id}_simple_sentiment.json"
            simple_output_path.parent.mkdir(parents=True, exist_ok=True)

            timestamped_output_path = TIMESTAMPED_OUTPUT_DIR / f"{internal_call_id}_timestamped_sentiment.json"

            run_command([
                sys.executable,
                "-m",
                "src.data.convert_stereo_transcription_segments",
                "--input-path",
                str(transcript_path),
                "--output-path",
                str(converted_path),
                "--call-id",
                internal_call_id,
                "--source-apptek-id",
                source_call_id,
                "--agent-audio-path",
                str(agent_audio_path),
                "--customer-audio-path",
                str(customer_audio_path),
                "--include-text",
                "--min-duration-seconds",
                "0",
            ])

            run_command([
                sys.executable,
                "-m",
                "src.inference.run_timestamped_sentiment",
                "--segments-path",
                str(converted_path),
            ])

            run_command([
                sys.executable,
                "-m",
                "src.inference.export_simple_sentiment_schema",
                "--input-path",
                str(timestamped_output_path),
                "--output-path",
                str(simple_output_path),
                "--call-id",
                source_call_id,
                "--include-skipped",
            ])

            timestamped_data = read_json(timestamped_output_path)
            simple_data = read_json(simple_output_path)

            summary_rows.append({
                "source_call_id": source_call_id,
                "domain": domain,
                "status": "success",
                "total_segments": timestamped_data.get("total_segments"),
                "successful_segments": timestamped_data.get("successful_segments"),
                "returned_simple_segments": len(simple_data.get("segments", [])),
                "overall_audio_sentiment": timestamped_data.get("overall_audio_sentiment"),
                "dominant_emotion": timestamped_data.get("dominant_emotion"),
                "audio_escalation_score": timestamped_data.get("audio_escalation_score"),
                "risk_level": timestamped_data.get("risk_level"),
                "simple_output_path": str(simple_output_path.relative_to(ML_SERVICES_ROOT)),
            })

        except Exception as error:
            print(f"FAILED for {source_call_id}: {error}")

            summary_rows.append({
                "source_call_id": source_call_id,
                "domain": domain,
                "status": f"failed: {error}",
                "total_segments": "",
                "successful_segments": "",
                "returned_simple_segments": "",
                "overall_audio_sentiment": "",
                "dominant_emotion": "",
                "audio_escalation_score": "",
                "risk_level": "",
                "simple_output_path": "",
            })

    fieldnames = [
        "source_call_id",
        "domain",
        "status",
        "total_segments",
        "successful_segments",
        "returned_simple_segments",
        "overall_audio_sentiment",
        "dominant_emotion",
        "audio_escalation_score",
        "risk_level",
        "simple_output_path",
    ]

    with open(BATCH_SUMMARY_PATH, "w", newline="", encoding="utf-8") as file:
        writer = csv.DictWriter(file, fieldnames=fieldnames)
        writer.writeheader()
        writer.writerows(summary_rows)

    successful = sum(1 for row in summary_rows if row["status"] == "success")
    failed = len(summary_rows) - successful

    print()
    print("Batch timestamped sentiment completed")
    print("-" * 80)
    print(f"Total files: {len(summary_rows)}")
    print(f"Successful: {successful}")
    print(f"Failed: {failed}")
    print(f"Summary CSV: {BATCH_SUMMARY_PATH}")
    print("-" * 80)


if __name__ == "__main__":
    main()