Spaces:
Running on Zero
Running on Zero
File size: 8,865 Bytes
f1ef7e2 | 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70 71 72 73 74 75 76 77 78 79 80 81 82 83 84 85 86 87 88 89 90 91 92 93 94 95 96 97 98 99 100 101 102 103 104 105 106 107 108 109 110 111 112 113 114 115 116 117 118 119 120 121 122 123 124 125 126 127 128 129 130 131 132 133 134 135 136 137 138 139 140 141 142 143 144 145 146 147 148 149 150 151 152 153 154 155 156 157 158 159 160 161 162 163 164 165 166 167 168 169 170 171 172 173 174 175 176 177 178 179 180 181 182 183 184 185 186 187 188 189 190 191 192 193 194 195 196 197 198 199 200 201 202 203 204 205 206 207 208 209 210 211 212 213 214 215 216 217 218 219 220 221 222 223 224 225 226 227 228 229 230 231 232 233 234 235 236 237 238 239 240 241 242 243 244 245 246 247 248 249 250 251 252 253 254 255 256 257 258 259 260 261 262 263 264 265 266 267 268 269 270 271 272 | """
Pydantic schemas for the audio-only sentiment analysis module.
These schemas define the exact JSON contract returned by the ML service.
The backend and dashboard can depend on this structure without knowing how the
model works internally.
"""
from typing import Dict, List, Optional
from pydantic import BaseModel, Field, field_validator, model_validator
try:
from src.sentiment_config import (
ConfidenceLevel,
EmotionLabel,
IntensityLevel,
OverallSentiment,
RiskLevel,
SentimentShift,
)
except ModuleNotFoundError:
from sentiment_config import (
ConfidenceLevel,
EmotionLabel,
IntensityLevel,
OverallSentiment,
RiskLevel,
SentimentShift,
)
class EmotionProbabilities(BaseModel):
"""
Probability distribution over supported speech emotion classes.
These probabilities will later come from the speech emotion recognition model.
"""
anger: float = Field(default=0.0, ge=0.0, le=1.0)
sadness: float = Field(default=0.0, ge=0.0, le=1.0)
fear: float = Field(default=0.0, ge=0.0, le=1.0)
disgust: float = Field(default=0.0, ge=0.0, le=1.0)
happy: float = Field(default=0.0, ge=0.0, le=1.0)
neutral: float = Field(default=0.0, ge=0.0, le=1.0)
def as_dict(self) -> Dict[str, float]:
"""Return probabilities as a plain dictionary."""
return self.model_dump()
def dominant_emotion(self) -> EmotionLabel:
"""Return the emotion label with the highest probability."""
probabilities = self.as_dict()
dominant_label = max(probabilities, key=probabilities.get)
return EmotionLabel(dominant_label)
def negative_probability(self) -> float:
"""Calculate total negative emotion probability."""
return min(
self.anger + self.sadness + self.fear + self.disgust,
1.0,
)
def calm_probability(self) -> float:
"""Return calm/neutral probability."""
return self.neutral
def stress_probability(self) -> float:
"""
Estimate stress/frustration from available emotion probabilities.
CREMA-D does not directly contain a frustration label, so for the first
version we estimate stress from anger and fear.
"""
return min((0.60 * self.anger) + (0.40 * self.fear), 1.0)
class AudioFeatureSummary(BaseModel):
"""
Call-level audio features extracted from the waveform.
These are audio-only features, not transcript-based features.
"""
vocal_intensity: IntensityLevel = IntensityLevel.UNKNOWN
pitch_level: IntensityLevel = IntensityLevel.UNKNOWN
pitch_variability: IntensityLevel = IntensityLevel.UNKNOWN
speech_rate: IntensityLevel = IntensityLevel.UNKNOWN
pause_frequency: IntensityLevel = IntensityLevel.UNKNOWN
long_silence_detected: bool = False
total_silence_duration_seconds: Optional[float] = Field(default=None, ge=0.0)
overlap_rate: Optional[float] = Field(default=None, ge=0.0, le=1.0)
class SentimentSegment(BaseModel):
"""
Segment-level sentiment output for the dashboard timeline.
Long call audio will be split into smaller windows, and each window will get
its own emotion probabilities and risk score.
"""
segment_id: int = Field(ge=0)
start_time_seconds: float = Field(ge=0.0)
end_time_seconds: float = Field(ge=0.0)
dominant_emotion: EmotionLabel = EmotionLabel.UNKNOWN
overall_audio_sentiment: OverallSentiment = OverallSentiment.UNKNOWN
emotion_probabilities: EmotionProbabilities
risk_score: float = Field(default=0.0, ge=0.0, le=1.0)
@model_validator(mode="after")
def validate_segment_times(self):
"""Ensure the segment end time is not before the start time."""
if self.end_time_seconds < self.start_time_seconds:
raise ValueError(
"end_time_seconds must be greater than or equal to start_time_seconds"
)
return self
class PeakEmotion(BaseModel):
"""Most emotionally intense moment detected in the call."""
time_seconds: float = Field(default=0.0, ge=0.0)
timestamp: str = "00:00:00"
emotion: EmotionLabel = EmotionLabel.UNKNOWN
score: float = Field(default=0.0, ge=0.0, le=1.0)
class AudioSentimentResult(BaseModel):
"""
Final result returned by the audio-only sentiment module.
This is the main object that will be saved by the backend and displayed on
the dashboard.
"""
call_id: str = Field(min_length=1)
overall_audio_sentiment: OverallSentiment = OverallSentiment.UNKNOWN
dominant_emotion: EmotionLabel = EmotionLabel.UNKNOWN
negative_emotion_probability: float = Field(default=0.0, ge=0.0, le=1.0)
anger_probability: float = Field(default=0.0, ge=0.0, le=1.0)
stress_probability: float = Field(default=0.0, ge=0.0, le=1.0)
sadness_probability: float = Field(default=0.0, ge=0.0, le=1.0)
anxiety_probability: float = Field(default=0.0, ge=0.0, le=1.0)
calm_probability: float = Field(default=0.0, ge=0.0, le=1.0)
audio_features: AudioFeatureSummary = Field(default_factory=AudioFeatureSummary)
emotional_volatility: IntensityLevel = IntensityLevel.UNKNOWN
audio_sentiment_shift: SentimentShift = SentimentShift.UNKNOWN
audio_escalation_score: float = Field(default=0.0, ge=0.0, le=1.0)
risk_level: RiskLevel = RiskLevel.UNKNOWN
escalation_score_breakdown: Dict[str, float] = Field(default_factory=dict)
prediction_confidence: float = Field(default=0.0, ge=0.0, le=1.0)
confidence_level: ConfidenceLevel = ConfidenceLevel.UNKNOWN
uncertain_prediction: bool = False
top_emotion_margin: float = Field(default=0.0, ge=0.0, le=1.0)
peak_emotion: PeakEmotion = Field(default_factory=PeakEmotion)
sentiment_timeline: List[SentimentSegment] = Field(default_factory=list)
model_name: Optional[str] = None
model_version: Optional[str] = None
processing_status: str = "success"
warnings: List[str] = Field(default_factory=list)
@field_validator("call_id")
@classmethod
def clean_call_id(cls, value: str) -> str:
"""Remove unnecessary spaces from the call ID."""
cleaned = value.strip()
if not cleaned:
raise ValueError("call_id cannot be empty")
return cleaned
def to_api_response(self) -> Dict:
"""Return a clean JSON-ready dictionary."""
return self.model_dump(mode="json", exclude_none=True)
def seconds_to_timestamp(seconds: float) -> str:
"""
Convert seconds to HH:MM:SS.
Example:
192 seconds -> 00:03:12
"""
total_seconds = int(round(seconds))
hours = total_seconds // 3600
minutes = (total_seconds % 3600) // 60
secs = total_seconds % 60
return f"{hours:02d}:{minutes:02d}:{secs:02d}"
def infer_overall_sentiment(
probabilities: EmotionProbabilities,
) -> OverallSentiment:
"""
Infer high-level audio sentiment from emotion probabilities.
This will become more advanced later when we add call-level sentiment shift.
"""
negative_score = probabilities.negative_probability()
positive_score = probabilities.happy
neutral_score = probabilities.neutral
if negative_score >= 0.55:
return OverallSentiment.NEGATIVE
if positive_score >= 0.50 and positive_score > negative_score:
return OverallSentiment.POSITIVE
if neutral_score >= 0.50:
return OverallSentiment.NEUTRAL
if abs(negative_score - positive_score) < 0.15:
return OverallSentiment.MIXED
return OverallSentiment.UNKNOWN
def infer_risk_level(escalation_score: float) -> RiskLevel:
"""Convert numeric escalation score into a dashboard risk level."""
if escalation_score >= 0.80:
return RiskLevel.CRITICAL
if escalation_score >= 0.60:
return RiskLevel.HIGH
if escalation_score >= 0.30:
return RiskLevel.MEDIUM
return RiskLevel.LOW
def infer_confidence_level(confidence: float) -> ConfidenceLevel:
"""
Convert numeric prediction confidence into Low / Medium / High.
Confidence is the highest emotion probability returned by the model.
"""
if confidence >= 0.75:
return ConfidenceLevel.HIGH
if confidence >= 0.50:
return ConfidenceLevel.MEDIUM
return ConfidenceLevel.LOW
def is_uncertain_prediction(
confidence: float,
top_emotion_margin: float,
) -> bool:
"""
Decide whether the emotion prediction should be flagged as uncertain.
A prediction is considered uncertain if:
- the top class confidence is below 0.50, or
- the top two emotion probabilities are very close.
"""
if confidence < 0.50:
return True
if top_emotion_margin < 0.10:
return True
return False |