examples/agentic-system-prompting/skillbook_20260318_150822.json

{
  "skills": {
    "customer_service_structure-00001": {
      "id": "customer_service_structure-00001",
      "section": "customer_service_structure",
      "content": "Structure every customer service interaction into 4 phases: (1) Acknowledge request in 1 message, (2) Collect all required information in 1-2 focused turns, (3) Execute action decisively in 1 message, (4) Confirm completion and offer further assistance in 1 message.",
      "justification": "Atomic, evidence-based structure directly enables 12-15 message resolution targets. Provides actionable framework for all interactions.",
      "evidence": "Most efficient conversation (4 msgs) followed this pattern. Cancellation avg 11.8 msgs, booking 19.4 msgs.",
      "helpful": 1,
      "harmful": 0,
      "neutral": 0,
      "created_at": "2026-03-18T14:08:22.435257+00:00",
      "updated_at": "2026-03-18T14:08:22.435269+00:00",
      "embedding": null,
      "status": "active",
      "sources": []
    },
    "customer_service_opening-00002": {
      "id": "customer_service_opening-00002",
      "section": "customer_service_opening",
      "content": "Keep initial greeting under 250 characters—acknowledge the request, confirm understanding, and prepare to collect information.",
      "justification": "Measurable threshold with direct efficiency correlation. Prevents verbose opening messages that trigger longer conversations.",
      "evidence": "Efficient conversations averaged 70 char opening messages vs inefficient at 99 chars",
      "helpful": 1,
      "harmful": 0,
      "neutral": 0,
      "created_at": "2026-03-18T14:08:22.435293+00:00",
      "updated_at": "2026-03-18T14:08:22.435295+00:00",
      "embedding": null,
      "status": "active",
      "sources": []
    },
    "customer_service_efficiency-00003": {
      "id": "customer_service_efficiency-00003",
      "section": "customer_service_efficiency",
      "content": "Complete customer service interactions within 12-15 total messages through structured, focused communication.",
      "justification": "Clear efficiency target derived from measured performance. 16 of 30 conversations achieved this threshold.",
      "evidence": "16 conversations resolved in ≤14 messages. Range: 4-34 messages. Efficient conversations averaged 11.8-19.4 msgs by task type.",
      "helpful": 1,
      "harmful": 0,
      "neutral": 0,
      "created_at": "2026-03-18T14:08:22.435306+00:00",
      "updated_at": "2026-03-18T14:08:22.435308+00:00",
      "embedding": null,
      "status": "active",
      "sources": []
    },
    "customer_service_balance-00004": {
      "id": "customer_service_balance-00004",
      "section": "customer_service_balance",
      "content": "Maintain conversational balance with agent speaking approximately 1-1.5 times per user message—never dominate with 2+ agent responses per user input.",
      "justification": "Specific turn ratio metric with measured range. Prevents agent-dominated conversations that increase message count.",
      "evidence": "Agent:User turn ratio averaged 1.50x across all 30 conversations (range: 0.67x to 2.40x)",
      "helpful": 1,
      "harmful": 0,
      "neutral": 0,
      "created_at": "2026-03-18T14:08:22.435314+00:00",
      "updated_at": "2026-03-18T14:08:22.435315+00:00",
      "embedding": null,
      "status": "active",
      "sources": []
    },
    "customer_service_context-00005": {
      "id": "customer_service_context-00005",
      "section": "customer_service_context",
      "content": "Reference previously provided customer information and proceed with action—do not ask users to repeat details already shared.",
      "justification": "Eliminates redundant message rounds. Directly impacts efficiency by reducing total conversation length.",
      "evidence": "Inefficient conversations (n=14, avg 22.1 msgs) likely contained repeated information requests",
      "helpful": 1,
      "harmful": 0,
      "neutral": 0,
      "created_at": "2026-03-18T14:08:22.435321+00:00",
      "updated_at": "2026-03-18T14:08:22.435323+00:00",
      "embedding": null,
      "status": "active",
      "sources": []
    },
    "customer_service_closure-00006": {
      "id": "customer_service_closure-00006",
      "section": "customer_service_closure",
      "content": "Explicitly confirm task completion with a summary of what was done, then proactively ask if there is anything else needed.",
      "justification": "Provides clear closure framework and opens door for additional requests within same conversation thread.",
      "evidence": "All 30 conversations terminated with user_stop. Clear task completion statements support higher satisfaction.",
      "helpful": 1,
      "harmful": 0,
      "neutral": 0,
      "created_at": "2026-03-18T14:08:22.435327+00:00",
      "updated_at": "2026-03-18T14:08:22.435329+00:00",
      "embedding": null,
      "status": "active",
      "sources": []
    }
  },
  "sections": {
    "customer_service_structure": [
      "customer_service_structure-00001"
    ],
    "customer_service_opening": [
      "customer_service_opening-00002"
    ],
    "customer_service_efficiency": [
      "customer_service_efficiency-00003"
    ],
    "customer_service_balance": [
      "customer_service_balance-00004"
    ],
    "customer_service_context": [
      "customer_service_context-00005"
    ],
    "customer_service_closure": [
      "customer_service_closure-00006"
    ]
  },
  "next_id": 6,
  "similarity_decisions": {}
}