data/cases/case-e6e5f77c.json

{
  "case_id": "case-e6e5f77c",
  "ticket_text": "[Proposal for Upgrades to Big Data Analytics Systems]\nDear Customer Support Team,\\n\\nI hope this message reaches you well. I am writing to request improvements to our existing big data analytics infrastructure. Our goal is to enhance support for advanced machine learning models developed in Python, enable automated rebalancing of investment portfolios, and customize ESG (Environmental, Social, and Governance) investment strategies tailored specifically for institutional clients.\\n\\nAt present, our system manages large data sets and aims to incorporate complex machine learning algorithms to deliver real-time analytics efficiently.",
  "email_thread": [],
  "conversation_snippet": "Thank you for sharing your upgrade proposals. To provide an accurate timeline for assessment, could you please specify the current setup of your platform and preferred technology stacks? This information will help us evaluate feasibility, required resources, and outline the subsequent steps.",
  "vip_tier": "standard",
  "priority": "high",
  "handle_time_minutes": 56.0,
  "churned_within_30d": true,
  "source_dataset": "support_tickets (real)",
  "language": "en"
}