{
  "case_id": "case-2bd562d3",
  "ticket_text": "[ORDER] question about cancelling order {{Order Number}}",
  "email_thread": [],
  "conversation_snippet": "Customer: question about cancelling order {{Order Number}}\nAgent: I've understood you have a question regarding canceling order {{Order Number}}, and I'm here to provide you with the information you need. Please go ahead and ask your question, and I'll do my best to assist you.",
  "vip_tier": "vip",
  "priority": "critical",
  "handle_time_minutes": 15.4,
  "churned_within_30d": true,
  "source_dataset": "bitext_dialogues (real)",
  "language": "en"
}