action: approval

reviewer_notes: Good extraction. Risk level matches my read.


reviewer_notes: Correct classification. No changes needed.


reviewer_notes: Verified — root cause and sentiment are accurate.


reviewer_notes: AI got this right. Good confidence calibration.


action: correction

root_cause_l1: billing

reviewer_notes: AI classified as data_loss but this is clearly a billing dispute about charges


risk_level: high

reviewer_notes: Risk underestimated — customer mentioned legal action, should be high


reviewer_notes: Text is too short and ambiguous for this confidence level. Lowered.


risk_level: critical

root_cause_l1: network

risk_level: medium

reviewer_notes: Misclassified as outage but it's a network performance issue, not full outage


reviewer_notes: VIP customer explicitly threatening to leave. Churn risk should be much higher.