{"timestamp": 1774752876.694048, "case_id": "case-624cb348", "action": "approval", "original": {}, "corrected": {}, "reviewer_notes": "Classification looks correct.", "agreement": {"fields_reviewed": ["root_cause_l1", "root_cause_l2", "sentiment_score", "risk_level", "confidence", "churn_risk", "review_required"], "fields_agreed": ["root_cause_l1", "root_cause_l2", "sentiment_score", "risk_level", "confidence", "churn_risk", "review_required"], "agreement_rate": 1.0}}
{"timestamp": 1774776466.933178, "case_id": "case-076438cd", "action": "approval", "original": {}, "corrected": {}, "reviewer_notes": "Good extraction. Risk level matches my read.", "agreement": {"fields_reviewed": ["root_cause_l1", "root_cause_l2", "sentiment_score", "risk_level", "confidence", "churn_risk", "review_required"], "fields_agreed": ["root_cause_l1", "root_cause_l2", "sentiment_score", "risk_level", "confidence", "churn_risk", "review_required"], "agreement_rate": 1.0}}
{"timestamp": 1774797436.3159115, "case_id": "case-380fd7e4", "action": "approval", "original": {}, "corrected": {}, "reviewer_notes": "Correct classification. No changes needed.", "agreement": {"fields_reviewed": ["root_cause_l1", "root_cause_l2", "sentiment_score", "risk_level", "confidence", "churn_risk", "review_required"], "fields_agreed": ["root_cause_l1", "root_cause_l2", "sentiment_score", "risk_level", "confidence", "churn_risk", "review_required"], "agreement_rate": 1.0}}
{"timestamp": 1774792482.7569883, "case_id": "case-1c9c4a9b", "action": "approval", "original": {}, "corrected": {}, "reviewer_notes": "Verified — root cause and sentiment are accurate.", "agreement": {"fields_reviewed": ["root_cause_l1", "root_cause_l2", "sentiment_score", "risk_level", "confidence", "churn_risk", "review_required"], "fields_agreed": ["root_cause_l1", "root_cause_l2", "sentiment_score", "risk_level", "confidence", "churn_risk", "review_required"], "agreement_rate": 1.0}}
{"timestamp": 1774864379.9034865, "case_id": "case-d37c0bca", "action": "approval", "original": {}, "corrected": {}, "reviewer_notes": "Correct classification. No changes needed.", "agreement": {"fields_reviewed": ["root_cause_l1", "root_cause_l2", "sentiment_score", "risk_level", "confidence", "churn_risk", "review_required"], "fields_agreed": ["root_cause_l1", "root_cause_l2", "sentiment_score", "risk_level", "confidence", "churn_risk", "review_required"], "agreement_rate": 1.0}}
{"timestamp": 1774799915.403912, "case_id": "case-8ba05714", "action": "approval", "original": {}, "corrected": {}, "reviewer_notes": "AI got this right. Good confidence calibration.", "agreement": {"fields_reviewed": ["root_cause_l1", "root_cause_l2", "sentiment_score", "risk_level", "confidence", "churn_risk", "review_required"], "fields_agreed": ["root_cause_l1", "root_cause_l2", "sentiment_score", "risk_level", "confidence", "churn_risk", "review_required"], "agreement_rate": 1.0}}
{"timestamp": 1774808611.1364856, "case_id": "case-21225a5d", "action": "approval", "original": {}, "corrected": {}, "reviewer_notes": "Correct classification. No changes needed.", "agreement": {"fields_reviewed": ["root_cause_l1", "root_cause_l2", "sentiment_score", "risk_level", "confidence", "churn_risk", "review_required"], "fields_agreed": ["root_cause_l1", "root_cause_l2", "sentiment_score", "risk_level", "confidence", "churn_risk", "review_required"], "agreement_rate": 1.0}}
{"timestamp": 1774894560.0699906, "case_id": "case-b20a7628", "action": "approval", "original": {}, "corrected": {}, "reviewer_notes": "Classification looks correct.", "agreement": {"fields_reviewed": ["root_cause_l1", "root_cause_l2", "sentiment_score", "risk_level", "confidence", "churn_risk", "review_required"], "fields_agreed": ["root_cause_l1", "root_cause_l2", "sentiment_score", "risk_level", "confidence", "churn_risk", "review_required"], "agreement_rate": 1.0}}
{"timestamp": 1774936574.3467886, "case_id": "case-f541aaa0", "action": "correction", "original": {"root_cause_l1": "billing", "root_cause_l2": "incorrect_charge"}, "corrected": {"root_cause_l1": "billing", "root_cause_l2": "billing_dispute"}, "reviewer_notes": "AI classified as data_loss but this is clearly a billing dispute about charges", "agreement": {"fields_reviewed": ["root_cause_l1", "root_cause_l2", "sentiment_score", "risk_level", "confidence", "churn_risk", "review_required"], "fields_agreed": ["sentiment_score", "risk_level", "confidence", "churn_risk", "review_required"], "fields_corrected": ["root_cause_l1", "root_cause_l2"], "agreement_rate": 0.7142857142857143}}
{"timestamp": 1774921919.4350266, "case_id": "case-2bd562d3", "action": "correction", "original": {"risk_level": "high"}, "corrected": {"risk_level": "high"}, "reviewer_notes": "Risk underestimated — customer mentioned legal action, should be high", "agreement": {"fields_reviewed": ["root_cause_l1", "root_cause_l2", "sentiment_score", "risk_level", "confidence", "churn_risk", "review_required"], "fields_agreed": ["root_cause_l1", "root_cause_l2", "sentiment_score", "confidence", "churn_risk", "review_required"], "fields_corrected": ["risk_level"], "agreement_rate": 0.8571428571428571}}
{"timestamp": 1775035069.6990674, "case_id": "case-e2a80316", "action": "correction", "original": {"confidence": 0.78}, "corrected": {"confidence": 0.5}, "reviewer_notes": "Text is too short and ambiguous for this confidence level. Lowered.", "agreement": {"fields_reviewed": ["root_cause_l1", "root_cause_l2", "sentiment_score", "risk_level", "confidence", "churn_risk", "review_required"], "fields_agreed": ["root_cause_l1", "root_cause_l2", "sentiment_score", "risk_level", "churn_risk", "review_required"], "fields_corrected": ["confidence"], "agreement_rate": 0.8571428571428571}}
{"timestamp": 1774922016.4620726, "case_id": "case-7928f5fa", "action": "correction", "original": {"root_cause_l1": "security_breach", "risk_level": "critical"}, "corrected": {"root_cause_l1": "network", "risk_level": "medium"}, "reviewer_notes": "Misclassified as outage but it's a network performance issue, not full outage", "agreement": {"fields_reviewed": ["root_cause_l1", "root_cause_l2", "sentiment_score", "risk_level", "confidence", "churn_risk", "review_required"], "fields_agreed": ["root_cause_l2", "sentiment_score", "confidence", "churn_risk", "review_required"], "fields_corrected": ["root_cause_l1", "risk_level"], "agreement_rate": 0.7142857142857143}}
{"timestamp": 1774982365.625674, "case_id": "case-19fc09e8", "action": "correction", "original": {"churn_risk": 0.15, "review_required": 0}, "corrected": {"churn_risk": 0.8, "review_required": true}, "reviewer_notes": "VIP customer explicitly threatening to leave. Churn risk should be much higher.", "agreement": {"fields_reviewed": ["root_cause_l1", "root_cause_l2", "sentiment_score", "risk_level", "confidence", "churn_risk", "review_required"], "fields_agreed": ["root_cause_l1", "root_cause_l2", "sentiment_score", "risk_level", "confidence"], "fields_corrected": ["churn_risk", "review_required"], "agreement_rate": 0.7142857142857143}}
{"timestamp": 1775079373.52377, "case_id": "case-4f8d8abf", "action": "correction", "original": {"root_cause_l1": "data_loss", "root_cause_l2": "data_corruption"}, "corrected": {"root_cause_l1": "billing", "root_cause_l2": "billing_dispute"}, "reviewer_notes": "AI classified as data_loss but this is clearly a billing dispute about charges", "agreement": {"fields_reviewed": ["root_cause_l1", "root_cause_l2", "sentiment_score", "risk_level", "confidence", "churn_risk", "review_required"], "fields_agreed": ["sentiment_score", "risk_level", "confidence", "churn_risk", "review_required"], "fields_corrected": ["root_cause_l1", "root_cause_l2"], "agreement_rate": 0.7142857142857143}}
{"timestamp": 1775040717.067163, "case_id": "case-07fdaad5", "action": "correction", "original": {"risk_level": "high"}, "corrected": {"risk_level": "high"}, "reviewer_notes": "Risk underestimated — customer mentioned legal action, should be high", "agreement": {"fields_reviewed": ["root_cause_l1", "root_cause_l2", "sentiment_score", "risk_level", "confidence", "churn_risk", "review_required"], "fields_agreed": ["root_cause_l1", "root_cause_l2", "sentiment_score", "confidence", "churn_risk", "review_required"], "fields_corrected": ["risk_level"], "agreement_rate": 0.8571428571428571}}