Update app.py

app.py

@@ -56,7 +56,7 @@ qdrant = qdrant_client.QdrantClient(
     api_key=QDRANT_API_KEY,
     prefer_grpc=False
 )
-COLLECTION_NAME = "it_support_rag"
+COLLECTION_NAME = "C2C_RAG"
 
 # --- RAG Components Setup ---
 device = "cuda" if torch.cuda.is_available() else "cpu"
@@ -166,6 +166,9 @@ generator = pipeline(
 # --- Chatbot Logic & Gradio Interface (Improved) ---
 SYSTEM_PROMPT = (
     "You are a friendly and helpful Level 0 IT Support Assistant. "
+    "If the user's question lacks details or clarity, ask a concise follow-up question "
+    "to gather the information you need before providing a solution. "
+    "Once clarified, then:\n"
     "Your purpose is to provide simple, step-by-step solutions for common, entry-level technical issues. "
     "Examples of Level 0 issues include: forgotten passwords, basic printer problems, network connectivity checks, or simple software reinstallation. "
     "Do not answer questions about booking tickets, Level 1 or Level 2 support, or advanced technical configurations. "
@@ -202,7 +205,7 @@ def chat(query, k, temperature, top_p):
         return reply
 
     words = query.strip().split()
-    if len(words) < 3:
+    if len(words) < 3 or '?' not in query:
         reply = "Could you provide more detail about what you're experiencing? Any error messages or steps you've tried will help me assist you."
         chat_history.append((query, reply))
         return reply