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Update FIELD_NOTES.md

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  ## The problem came from a real person
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- We didn't start with a model - we started with **Jack**, who manages library
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- resources in Worcester. His complaint, almost verbatim: *"the library doesn't shout
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  loudly enough about everything it offers."* That's not a marketing gap, it's an
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  **information gap** - and it turns out the UK government agrees. DCMS's 2024–25
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  research into library non-users found the single biggest fixable barrier is exactly
@@ -25,13 +24,11 @@ data and the graph, and let the model be small and swappable. The payoff: an hon
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  with the brief, and a **no-LLM fallback** that still answers from raw live data, so a
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  flaky endpoint never breaks the demo.
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- ## What we learned mining the council's data
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  **1. The catalogue had a hidden clean API.** The Worcestershire catalogue runs on
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- SirsiDynix Enterprise - usually painful to scrape (JS-heavy). But probing it, we found
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- an undocumented **Atom feed** (`/client/rss/hitlist/wcc/qu=…`) that returns clean XML
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- with title, author, format, year and ISBN per result. One lucky find turned a scraping
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- nightmare into a five-line parser.
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  **2. "What you need to sign up" is the part everyone gets wrong.** Eligibility *varies
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  wildly* and is buried: digital membership is instant-by-postcode; full membership needs
 
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  ## The problem came from a real person
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+ We didn't start with a model - we started with **Ben**, who manages works in the library in Worcester. His complaint, almost verbatim: *"the library doesn't shout
 
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  loudly enough about everything it offers."* That's not a marketing gap, it's an
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  **information gap** - and it turns out the UK government agrees. DCMS's 2024–25
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  research into library non-users found the single biggest fixable barrier is exactly
 
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  with the brief, and a **no-LLM fallback** that still answers from raw live data, so a
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  flaky endpoint never breaks the demo.
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+ ## What we learned
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  **1. The catalogue had a hidden clean API.** The Worcestershire catalogue runs on
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+ SirsiDynix Enterprise. But probing it, we found it returns clean XML
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+ with title, author, format, year and ISBN per result.
 
 
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  **2. "What you need to sign up" is the part everyone gets wrong.** Eligibility *varies
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  wildly* and is buried: digital membership is instant-by-postcode; full membership needs