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Update FIELD_NOTES.md
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FIELD_NOTES.md
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## The problem came from a real person
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We didn't start with a model - we started with **
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resources in Worcester. His complaint, almost verbatim: *"the library doesn't shout
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loudly enough about everything it offers."* That's not a marketing gap, it's an
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**information gap** - and it turns out the UK government agrees. DCMS's 2024–25
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research into library non-users found the single biggest fixable barrier is exactly
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with the brief, and a **no-LLM fallback** that still answers from raw live data, so a
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flaky endpoint never breaks the demo.
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## What we learned
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**1. The catalogue had a hidden clean API.** The Worcestershire catalogue runs on
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SirsiDynix Enterprise
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with title, author, format, year and ISBN per result. One lucky find turned a scraping
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nightmare into a five-line parser.
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**2. "What you need to sign up" is the part everyone gets wrong.** Eligibility *varies
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wildly* and is buried: digital membership is instant-by-postcode; full membership needs
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## The problem came from a real person
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We didn't start with a model - we started with **Ben**, who manages works in the library in Worcester. His complaint, almost verbatim: *"the library doesn't shout
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loudly enough about everything it offers."* That's not a marketing gap, it's an
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**information gap** - and it turns out the UK government agrees. DCMS's 2024–25
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research into library non-users found the single biggest fixable barrier is exactly
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with the brief, and a **no-LLM fallback** that still answers from raw live data, so a
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flaky endpoint never breaks the demo.
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## What we learned
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**1. The catalogue had a hidden clean API.** The Worcestershire catalogue runs on
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SirsiDynix Enterprise. But probing it, we found it returns clean XML
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with title, author, format, year and ISBN per result.
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**2. "What you need to sign up" is the part everyone gets wrong.** Eligibility *varies
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wildly* and is buried: digital membership is instant-by-postcode; full membership needs
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