Spaces:
Sleeping
Sleeping
File size: 13,722 Bytes
51d1d83 |
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70 71 72 73 74 75 76 77 78 79 80 81 82 83 84 85 86 87 88 89 90 91 92 93 94 95 96 97 98 99 100 101 102 103 104 105 106 107 108 109 110 111 112 113 114 115 116 117 118 119 120 121 122 123 124 125 126 127 128 129 130 131 132 133 134 135 136 137 138 139 140 141 142 143 144 145 146 147 148 149 150 151 152 153 154 155 156 157 158 159 160 161 162 163 164 165 166 167 168 169 170 171 172 173 174 175 176 177 178 179 180 181 182 183 184 185 186 187 188 189 190 191 192 193 194 195 196 197 198 199 200 201 202 203 204 205 206 207 208 209 210 211 212 213 214 215 216 217 218 219 220 221 222 223 224 225 226 227 228 229 230 231 232 233 234 235 236 237 238 239 240 241 242 243 244 245 246 247 248 249 250 251 252 253 254 255 256 257 258 259 260 261 262 263 264 265 266 267 268 269 270 271 272 273 274 275 276 277 278 279 280 281 282 283 284 285 286 287 288 289 290 291 292 293 294 295 296 297 298 299 300 301 302 303 304 305 306 307 308 309 310 311 312 313 314 315 316 317 318 319 320 321 322 323 324 325 326 327 328 329 330 331 332 333 334 335 336 337 338 339 340 341 342 343 344 345 346 347 348 349 350 351 352 353 354 355 356 357 358 359 360 361 362 363 364 365 366 367 368 369 370 371 372 |
{
"meta": {
"instanceId": "03e9d14e9196363fe7191ce21dc0bb17387a6e755dcc9acc4f5904752919dca8"
},
"nodes": [
{
"id": "93963e3d-bd30-4a0f-ba56-7896cd19d2ae",
"name": "When clicking ‘Test workflow’",
"type": "n8n-nodes-base.manualTrigger",
"position": [
-660,
160
],
"parameters": {},
"typeVersion": 1
},
{
"id": "c459e403-01b8-43dd-8065-1f8dcb77bcc0",
"name": "Run Every 5 Minutes",
"type": "n8n-nodes-base.scheduleTrigger",
"position": [
-660,
-40
],
"parameters": {
"rule": {
"interval": [
{
"field": "minutes"
}
]
}
},
"typeVersion": 1.2
},
{
"id": "7cabd06a-7898-4789-9671-78f0b6fcac2a",
"name": "Get 5 Minute Ago Timestamp",
"type": "n8n-nodes-base.dateTime",
"position": [
-320,
40
],
"parameters": {
"options": {},
"duration": 5,
"timeUnit": "minutes",
"magnitude": "={{ $now.toUTC() }}",
"operation": "subtractFromDate",
"outputFieldName": "queryDate"
},
"typeVersion": 2
},
{
"id": "5f21f279-3608-41bf-8986-47832aa0f1f2",
"name": "Get Incidents from ServiceNow",
"type": "n8n-nodes-base.serviceNow",
"onError": "continueErrorOutput",
"position": [
-100,
40
],
"parameters": {
"options": {
"sysparm_query": "=sys_created_on>={{ $json.queryDate }}",
"sysparm_display_value": "true"
},
"resource": "incident",
"operation": "getAll",
"authentication": "basicAuth"
},
"credentials": {
"serviceNowBasicApi": {
"id": "wjkWiUNQxo5PzTIb",
"name": "ServiceNow Basic Auth account"
}
},
"typeVersion": 1,
"alwaysOutputData": true
},
{
"id": "19fc7c77-e2b0-495d-bb7b-7bc7a7d87805",
"name": "Check if New Incidents",
"type": "n8n-nodes-base.if",
"position": [
160,
-40
],
"parameters": {
"options": {},
"conditions": {
"options": {
"version": 2,
"leftValue": "",
"caseSensitive": true,
"typeValidation": "strict"
},
"combinator": "and",
"conditions": [
{
"id": "09750510-4604-4372-9cdc-d8055adae12a",
"operator": {
"type": "string",
"operation": "exists",
"singleValue": true
},
"leftValue": "={{ $json.sys_id }}",
"rightValue": ""
}
]
}
},
"typeVersion": 2.2
},
{
"id": "53e120d8-3022-46c0-8524-2c14f30d2c1a",
"name": "Post Error Message if Error with ServiceNow",
"type": "n8n-nodes-base.slack",
"position": [
480,
760
],
"webhookId": "0fba7a73-b273-4d52-863f-9a1b3ff75266",
"parameters": {
"text": "🚨 Issue connecting to ServiceNow. Please investigate error in n8n. 🚨",
"select": "channel",
"channelId": {
"__rl": true,
"mode": "list",
"value": "C086LRRQZQB",
"cachedResultName": "incident-notifications"
},
"otherOptions": {
"mrkdwn": true,
"includeLinkToWorkflow": false
}
},
"credentials": {
"slackApi": {
"id": "K04E2FxPZozHux9J",
"name": "ServiceNow Bot"
}
},
"typeVersion": 2.2
},
{
"id": "0784e71c-208d-4442-b355-3f1f076d9846",
"name": "Sort Incidents in Ascending Order",
"type": "n8n-nodes-base.sort",
"position": [
511,
-271
],
"parameters": {
"options": {},
"sortFieldsUi": {
"sortField": [
{
"fieldName": "number"
}
]
}
},
"typeVersion": 1
},
{
"id": "8435a455-0ea3-4443-8370-ec2e4c392e2f",
"name": "Post Incident Details to Slack Channel",
"type": "n8n-nodes-base.slack",
"position": [
731,
-271
],
"webhookId": "245d019e-7762-4e4a-861e-6181f1dcc7f2",
"parameters": {
"select": "channel",
"blocksUi": "={\n\t\"blocks\": [\n\t\t{\n\t\t\t\"type\": \"header\",\n\t\t\t\"text\": {\n\t\t\t\t\"type\": \"plain_text\",\n\t\t\t\t\"text\": \"ServiceNow Incident Notification\",\n\t\t\t\t\"emoji\": true\n\t\t\t}\n\t\t},\n\t\t{\n\t\t\t\"type\": \"section\",\n\t\t\t\"fields\": [\n\t\t\t\t{\n\t\t\t\t\t\"type\": \"mrkdwn\",\n\t\t\t\t\t\"text\": \"*Incident ID:*\\n{{ $('Get Incidents from ServiceNow').item.json.number }}\"\n\t\t\t\t},\n{\n\t\t\t\t\t\"type\": \"mrkdwn\",\n\t\t\t\t\t\"text\": \"*Description:*\\n{{ $('Get Incidents from ServiceNow').item.json.short_description }}\"\n\t\t\t\t},\n\t\t\t\t{\n\t\t\t\t\t\"type\": \"mrkdwn\",\n\t\t\t\t\t\"text\": \"*Severity:*\\n{{ $('Get Incidents from ServiceNow').item.json.severity }}\"\n\t\t\t\t},\n\t\t\t\t{\n\t\t\t\t\t\"type\": \"mrkdwn\",\n\t\t\t\t\t\"text\": \"*Caller:*\\n{{ $('Get Incidents from ServiceNow').item.json.caller_id.display_value }}\"\n\t\t\t\t},\n\t\t\t\t{\n\t\t\t\t\t\"type\": \"mrkdwn\",\n\t\t\t\t\t\"text\": \"*Priority:*\\n{{ $('Get Incidents from ServiceNow').item.json.priority }}\"\n\t\t\t\t},\n\t\t\t\t{\n\t\t\t\t\t\"type\": \"mrkdwn\",\n\t\t\t\t\t\"text\": \"*State:*\\n{{ $('Get Incidents from ServiceNow').item.json.incident_state }}\"\n\t\t\t\t},\n\t\t\t\t{\n\t\t\t\t\t\"type\": \"mrkdwn\",\n\t\t\t\t\t\"text\": \"*Category:*\\n{{ $('Get Incidents from ServiceNow').item.json.category }}\"\n\t\t\t\t},\n\t\t\t\t{\n\t\t\t\t\t\"type\": \"mrkdwn\",\n\t\t\t\t\t\"text\": \"*Date Opened:*\\n{{ $('Get Incidents from ServiceNow').item.json.opened_at }}\"\n\t\t\t\t}\n\t\t\t]\n\t\t},\n\t\t{\n\t\t\t\"type\": \"actions\",\n\t\t\t\"elements\": [\n\t\t\t\t{\n\t\t\t\t\t\"type\": \"button\",\n\t\t\t\t\t\"text\": {\n\t\t\t\t\t\t\"type\": \"plain_text\",\n\t\t\t\t\t\t\"text\": \"View Incident\",\n\t\t\t\t\t\t\"emoji\": true\n\t\t\t\t\t},\n\t\t\t\t\t\"url\": \"https://dev206761.service-now.com/nav_to.do?uri=incident.do?sys_id={{ $('Get Incidents from ServiceNow').item.json.sys_id }}\",\n\t\t\t\t\t\"action_id\": \"view_incident\"\n\t\t\t\t}\n\t\t\t]\n\t\t}\n\t]\n}",
"channelId": {
"__rl": true,
"mode": "list",
"value": "C086LRRQZQB",
"cachedResultName": "incident-notifications"
},
"messageType": "block",
"otherOptions": {
"includeLinkToWorkflow": false
}
},
"credentials": {
"slackApi": {
"id": "K04E2FxPZozHux9J",
"name": "ServiceNow Bot"
}
},
"typeVersion": 2.2
},
{
"id": "aa526b18-d259-4304-9faa-4375bee83c50",
"name": "No Incidents, Do Nothing",
"type": "n8n-nodes-base.noOp",
"position": [
500,
200
],
"parameters": {},
"typeVersion": 1
},
{
"id": "2798711d-1788-4126-a576-cdef6c495bd7",
"name": "Sticky Note11",
"type": "n8n-nodes-base.stickyNote",
"position": [
400,
-720
],
"parameters": {
"color": 7,
"width": 543.0448479049971,
"height": 635.2493225262418,
"content": "\n## Sorting and Posting Incident Details to Slack\n\nThis section begins with the `Sort Incidents in Ascending Order` node, which organizes the retrieved ServiceNow incidents by their incident number in ascending order. This ensures that incidents are processed and displayed in a logical sequence. The sorted incidents are then passed to the `Post Incident Details to Slack Channel` node, which formats and sends a detailed message to a designated Slack channel. The message includes key information such as the incident ID, description, severity, caller, priority, state, category, and the date the incident was opened. A \"View Incident\" button is also provided, linking directly to the ServiceNow record for quick access. This section ensures clear, organized communication of incident details, enabling efficient team collaboration and resolution."
},
"typeVersion": 1
},
{
"id": "499f5f1e-617b-429d-9760-dc264870e269",
"name": "Sticky Note",
"type": "n8n-nodes-base.stickyNote",
"position": [
-400,
-416.5936589599954
],
"parameters": {
"color": 7,
"width": 792.7994376824845,
"height": 651.0105345024904,
"content": "\n## Fetching and Checking New Incidents\n\nThis section begins with the `Get 5 Minute Ago Timestamp` node, which calculates a timestamp exactly 5 minutes prior to the current time. This timestamp is used as a reference point for querying incidents created within the last 5 minutes. The `Get Incidents from ServiceNow` node then fetches all incidents created after the calculated timestamp from the ServiceNow system, ensuring only the most recent incidents are retrieved. Finally, the `Check if New Incidents` node evaluates whether any incidents were returned by checking if the `sys_id` field exists in the response. This logic helps determine the next steps in the workflow, ensuring actions are taken only when new incidents are detected."
},
"typeVersion": 1
},
{
"id": "c6f1dd80-ed5b-4e29-add1-a38a46338150",
"name": "Sticky Note12",
"type": "n8n-nodes-base.stickyNote",
"position": [
400,
380
],
"parameters": {
"color": 7,
"width": 540.6200460624971,
"height": 560.0562505318285,
"content": "\n## Error Notification to Slack\n\nThis section handles error reporting using the `Post Error Message if Error with ServiceNow` node. If the workflow encounters any issues connecting to ServiceNow, this node sends a predefined error message to a specified Slack channel. Usually this is triggered by expired credentials. The message alerts the team to investigate the issue in n8n, ensuring prompt attention and troubleshooting. By proactively notifying the team of connection errors, this section helps maintain the reliability of the workflow and minimizes disruptions in incident monitoring and reporting."
},
"typeVersion": 1
},
{
"id": "1ea0684a-9d7e-4f47-a7b0-9cb22bb6b934",
"name": "Sticky Note5",
"type": "n8n-nodes-base.stickyNote",
"position": [
-800,
-420
],
"parameters": {
"color": 7,
"width": 382.98284329874696,
"height": 746.70974187249,
"content": "\n## Run Every 5 Minutes\n\nThe `Schedule Trigger` node is configured to automatically execute the workflow every 5 minutes. This setup ensures consistent and timely monitoring for new incidents in ServiceNow without requiring manual input. The selected interval strikes a balance between responsiveness and efficient resource usage, making it ideal for real-time incident management workflows."
},
"typeVersion": 1
},
{
"id": "1a3e7b4c-60ce-449c-9f6a-2a1bc42b748d",
"name": "Sticky Note6",
"type": "n8n-nodes-base.stickyNote",
"position": [
400,
-80
],
"parameters": {
"color": 7,
"width": 540.5949630612389,
"height": 442.9500589573929,
"content": "\n## No New Incidents Found, Do Nothing\n\nIf a ServiceNow system ID is not found in the ServiceNow node output, it will route to this node which effectively ends the process without doing anything. "
},
"typeVersion": 1
}
],
"pinData": {},
"connections": {
"Run Every 5 Minutes": {
"main": [
[
{
"node": "Get 5 Minute Ago Timestamp",
"type": "main",
"index": 0
}
]
]
},
"Check if New Incidents": {
"main": [
[
{
"node": "Sort Incidents in Ascending Order",
"type": "main",
"index": 0
}
],
[
{
"node": "No Incidents, Do Nothing",
"type": "main",
"index": 0
}
]
]
},
"Get 5 Minute Ago Timestamp": {
"main": [
[
{
"node": "Get Incidents from ServiceNow",
"type": "main",
"index": 0
}
]
]
},
"Get Incidents from ServiceNow": {
"main": [
[
{
"node": "Check if New Incidents",
"type": "main",
"index": 0
}
],
[
{
"node": "Post Error Message if Error with ServiceNow",
"type": "main",
"index": 0
}
]
]
},
"Sort Incidents in Ascending Order": {
"main": [
[
{
"node": "Post Incident Details to Slack Channel",
"type": "main",
"index": 0
}
]
]
},
"When clicking ‘Test workflow’": {
"main": [
[
{
"node": "Get 5 Minute Ago Timestamp",
"type": "main",
"index": 0
}
]
]
}
}
} |