# Base Q&A
RAW_DATA = {
    "questions": [
        {
            "question": "What does the eligibility verification agent (EVA) do?",
            "answer": "EVA automates the process of verifying a patient’s eligibility and benefits information in real-time, eliminating manual data entry errors and reducing "
                      "claim rejections."
        },
        {
            "question": "What does the claims processing agent (CAM) do?",
            "answer": "CAM streamlines the submission and management of claims, improving accuracy, reducing manual intervention, and accelerating reimbursements."
        },
        {
            "question": "How does the payment posting agent (PHIL) work?",
            "answer": "PHIL automates the posting of payments to patient accounts, ensuring fast, accurate reconciliation of payments and reducing administrative burden."
        },
        {
            "question": "Tell me about Thoughtful AI's Agents.",
            "answer": "Thoughtful AI provides a suite of AI-powered automation agents designed to streamline healthcare processes. These include Eligibility Verification (EVA), "
                      "Claims Processing (CAM), and Payment Posting (PHIL), among others."
        },
        {
            "question": "What are the benefits of using Thoughtful AI's agents?",
            "answer": "Using Thoughtful AI's Agents can significantly reduce administrative costs, improve operational efficiency, and reduce errors in critical processes like "
                      "claims management and payment posting."
        }
    ]
}

GENERIC_HELP = (
    "I can help with Thoughtful AI’s healthcare automation agents. "
    "Ask me about Eligibility Verification (EVA), Claims Processing (CAM), or Payment Posting (PHIL), "
    "or say “Tell me about Thoughtful AI’s agents.”"
)

EXAMPLES = [
    "What does EVA do?",
    "How does CAM help with claims?",
    "Tell me about Thoughtful AI's agents",
    "What are the benefits of using Thoughtful AI?",
    "How does PHIL work?",
]