/* Synderesis Customer Agent embed — matches marketing design system */
:host, .syn-root {
  --product-canvas: #eaeff6;
  --product-surface: rgba(255, 255, 255, 0.92);
  --product-surface-raised: #fff;
  --product-ink: #11203B;
  --product-ink-muted: #4a5d78;
  --product-primary: #4a6fb0;
  --product-primary-strong: #2e4a86;
  --product-accent: #bf9d57;
  --product-border: rgba(22, 44, 84, 0.12);
  --product-focus: #bf9d57;
  --product-danger: #7a2a2a;
  --product-success: #1f5b3a;
  --product-font-display: "Fraunces", Georgia, "Times New Roman", serif;
  --product-font-body: "Schibsted Grotesk", system-ui, -apple-system, "Segoe UI", sans-serif;
  --product-radius-control: 12px;
  --product-radius-panel: 18px;
  --product-target-min: 44px;
  --product-motion-fast: 160ms;
  --syn-ink: #11203B;
  --syn-ink-2: #4a5d78;
  --syn-ink-3: #7c8aa1;
  --syn-bg: #eaeff6;
  --syn-blue: #4a6fb0;
  --syn-blue-deep: #2e4a86;
  --syn-blue-glow: #7d9fdb;
  --syn-gold: #bf9d57;
  --syn-gold-soft: #dcc594;
  --syn-glass: rgba(255, 255, 255, 0.92);
  --syn-glass-line: rgba(255, 255, 255, 0.85);
  --syn-stroke: rgba(22, 44, 84, 0.12);
  --syn-shadow: 0 18px 50px -22px rgba(20, 40, 80, 0.45);
  --syn-serif: "Fraunces", Georgia, "Times New Roman", serif;
  --syn-sans: "Schibsted Grotesk", system-ui, -apple-system, "Segoe UI", sans-serif;
  --syn-r: 18px;
  all: initial;
  font-family: var(--syn-sans);
  color: var(--syn-ink);
  line-height: 1.5;
  -webkit-font-smoothing: antialiased;
}

.syn-root * { box-sizing: border-box; }

.syn-pos-right .syn-launcher,
.syn-pos-right .syn-panel { right: 22px; left: auto; }
.syn-pos-left .syn-launcher,
.syn-pos-left .syn-panel { left: 22px; right: auto; }

.syn-launcher {
  position: fixed;
  z-index: 2147483000;
  right: 22px;
  bottom: 22px;
  min-width: 58px;
  height: 58px;
  padding: 0 16px;
  border: none;
  border-radius: 16px;
  cursor: pointer;
  display: flex;
  align-items: center;
  justify-content: center;
  gap: 8px;
  color: #fff;
  background: linear-gradient(180deg, var(--syn-blue), var(--syn-blue-deep));
  box-shadow: 0 14px 30px -12px rgba(46, 74, 134, 0.75), 0 0 0 4px rgba(191, 157, 87, 0.18);
  transition: transform 0.2s ease, box-shadow 0.2s ease;
}
.syn-launcher:not(.syn-launcher-wide) { width: 58px; padding: 0; }
.syn-launcher-label { font-size: 0.88rem; font-weight: 600; white-space: nowrap; }
.syn-sr-only {
  position: absolute; width: 1px; height: 1px; padding: 0; margin: -1px;
  overflow: hidden; clip: rect(0,0,0,0); white-space: nowrap; border: 0;
}
.syn-launcher:hover { transform: translateY(-2px); }
.syn-launcher:focus-visible {
  outline: 2px solid var(--syn-gold);
  outline-offset: 3px;
}
.syn-launcher svg { width: 24px; height: 24px; }

.syn-panel {
  position: fixed;
  z-index: 2147483001;
  right: 22px;
  bottom: 92px;
  width: min(392px, calc(100vw - 28px));
  height: min(620px, calc(100vh - 120px));
  display: flex;
  flex-direction: column;
  background:
    radial-gradient(120% 90% at 82% 0%, rgba(220, 197, 148, 0.35) 0%, rgba(220, 197, 148, 0) 42%),
    radial-gradient(100% 80% at 10% 10%, rgba(125, 159, 219, 0.22) 0%, rgba(125, 159, 219, 0) 50%),
    linear-gradient(165deg, #f5f8fc 0%, #e8eef6 100%);
  border: 1px solid var(--syn-stroke);
  border-radius: var(--syn-r);
  box-shadow: var(--syn-shadow);
  overflow: hidden;
  opacity: 0;
  transform: translateY(12px) scale(0.98);
  pointer-events: none;
  transition: opacity 0.22s ease, transform 0.22s ease;
}
.syn-panel.open {
  opacity: 1;
  transform: none;
  pointer-events: auto;
}

.syn-top {
  display: flex;
  align-items: center;
  gap: 12px;
  padding: 14px 16px;
  border-bottom: 1px solid var(--syn-stroke);
  background: linear-gradient(180deg, rgba(74, 111, 176, 0.14), rgba(255, 255, 255, 0.35));
  backdrop-filter: blur(10px);
}
.syn-av {
  width: 38px;
  height: 38px;
  border-radius: 11px;
  display: flex;
  align-items: center;
  justify-content: center;
  color: #fff;
  font-family: var(--syn-serif);
  font-weight: 500;
  font-size: 1.05rem;
  background: linear-gradient(160deg, var(--syn-gold-soft), var(--syn-gold));
  flex: none;
}
.syn-name {
  font-weight: 600;
  font-size: 0.95rem;
  color: var(--syn-ink);
  letter-spacing: -0.01em;
}
.syn-status {
  font-size: 0.72rem;
  color: var(--syn-ink-3);
  display: flex;
  align-items: center;
  gap: 6px;
  margin-top: 2px;
}
.syn-status::before {
  content: "";
  width: 6px;
  height: 6px;
  border-radius: 50%;
  background: #54b37e;
  box-shadow: 0 0 0 3px rgba(84, 179, 126, 0.2);
}
.syn-badge {
  margin-left: auto;
  font-size: 0.6rem;
  letter-spacing: 0.1em;
  text-transform: uppercase;
  color: var(--syn-ink-3);
  border: 1px solid var(--syn-stroke);
  padding: 4px 8px;
  border-radius: 7px;
  background: rgba(255, 255, 255, 0.55);
}
.syn-close {
  margin-left: 6px;
  border: none;
  background: transparent;
  color: var(--syn-ink-2);
  width: var(--product-target-min);
  height: var(--product-target-min);
  border-radius: 8px;
  cursor: pointer;
  font-size: 1.2rem;
  line-height: 1;
}
.syn-close:hover { background: rgba(22, 44, 84, 0.06); color: var(--syn-ink); }

.syn-msgs {
  flex: 1;
  overflow-y: auto;
  padding: 18px 16px;
  display: flex;
  flex-direction: column;
  gap: 12px;
  scroll-behavior: smooth;
}
.syn-msgs::-webkit-scrollbar { width: 8px; }
.syn-msgs::-webkit-scrollbar-thumb {
  background: rgba(22, 44, 84, 0.16);
  border-radius: 8px;
}

.syn-msg {
  display: flex;
  gap: 8px;
  max-width: 92%;
}
.syn-msg.bot { align-self: flex-start; }
.syn-msg.me {
  align-self: flex-end;
  flex-direction: row-reverse;
}
.syn-bub {
  padding: 10px 14px;
  border-radius: 15px;
  font-size: 0.92rem;
  line-height: 1.52;
  white-space: pre-wrap;
  word-break: break-word;
}
.syn-msg.bot .syn-bub {
  background: rgba(255, 255, 255, 0.78);
  border: 1px solid rgba(255, 255, 255, 0.9);
  color: var(--syn-ink);
  border-bottom-left-radius: 5px;
  box-shadow: 0 6px 18px -14px rgba(20, 40, 80, 0.4);
}
.syn-msg.me .syn-bub {
  background: linear-gradient(180deg, var(--syn-blue), var(--syn-blue-deep));
  color: #fff;
  border-bottom-right-radius: 5px;
}
.syn-miniav {
  flex: none;
  width: 26px;
  height: 26px;
  border-radius: 8px;
  display: flex;
  align-items: center;
  justify-content: center;
  font-size: 0.78rem;
  color: #fff;
  background: linear-gradient(160deg, var(--syn-gold-soft), var(--syn-gold));
  font-family: var(--syn-serif);
}

.syn-typing {
  display: flex;
  gap: 4px;
  padding: 12px 14px;
  align-items: center;
}
.syn-typing span {
  width: 7px;
  height: 7px;
  border-radius: 50%;
  background: var(--syn-blue);
  opacity: 0.5;
  animation: syn-bounce 1.2s infinite;
}
.syn-typing span:nth-child(2) { animation-delay: 0.18s; }
.syn-typing span:nth-child(3) { animation-delay: 0.36s; }
@keyframes syn-bounce {
  0%, 80%, 100% { transform: translateY(0); opacity: 0.45; }
  40% { transform: translateY(-4px); opacity: 1; }
}

.syn-chips {
  display: flex;
  gap: 8px;
  flex-wrap: wrap;
  padding: 0 16px 10px;
}
.syn-chip {
  border: 1px solid var(--syn-stroke);
  background: rgba(255, 255, 255, 0.7);
  color: var(--syn-ink-2);
  border-radius: 999px;
  padding: 7px 12px;
  font-size: 0.78rem;
  font-family: var(--syn-sans);
  cursor: pointer;
  transition: background 0.15s, color 0.15s, border-color 0.15s;
}
.syn-chip:hover {
  color: var(--syn-blue-deep);
  border-color: rgba(46, 74, 134, 0.28);
  background: #fff;
}

.syn-composer {
  display: flex;
  gap: 8px;
  align-items: flex-end;
  padding: 12px 14px 14px;
  border-top: 1px solid var(--syn-stroke);
  background: rgba(255, 255, 255, 0.55);
}
.syn-composer textarea {
  flex: 1;
  resize: none;
  border: 1px solid var(--syn-stroke);
  border-radius: 12px;
  padding: 10px 12px;
  font: inherit;
  font-size: 0.92rem;
  color: var(--syn-ink);
  background: #fff;
  min-height: 44px;
  max-height: 110px;
  outline: none;
}
.syn-composer textarea:focus {
  border-color: rgba(46, 74, 134, 0.35);
  box-shadow: 0 0 0 3px rgba(74, 111, 176, 0.12);
}
.syn-send {
  width: 44px;
  height: 44px;
  border: none;
  border-radius: 12px;
  cursor: pointer;
  color: #fff;
  background: linear-gradient(180deg, var(--syn-blue), var(--syn-blue-deep));
  display: flex;
  align-items: center;
  justify-content: center;
  flex: none;
  box-shadow: 0 10px 18px -12px rgba(46, 74, 134, 0.8);
}
.syn-send:disabled { opacity: 0.55; cursor: not-allowed; }
.syn-send svg { width: 18px; height: 18px; }

.syn-foot {
  padding: 0 14px 10px;
  font-size: 0.68rem;
  color: var(--syn-ink-3);
  text-align: center;
}
.syn-foot a {
  color: var(--syn-blue-deep);
  text-decoration: none;
  font-weight: 500;
}
.syn-foot a:hover { text-decoration: underline; }

.syn-escalate {
  margin: 0 16px 10px;
  padding: 12px;
  border-radius: 12px;
  border: 1px solid rgba(191, 157, 87, 0.35);
  background: rgba(255, 250, 238, 0.75);
  display: none;
}
.syn-escalate.show:not([hidden]) { display: block; }
.syn-escalate[hidden] { display: none !important; }
.syn-escalate p {
  font-size: 0.82rem;
  color: var(--syn-ink-2);
  margin: 0 0 8px;
}
.syn-escalate input,
.syn-escalate textarea {
  width: 100%;
  border: 1px solid var(--syn-stroke);
  border-radius: 10px;
  padding: 8px 10px;
  font: inherit;
  font-size: 0.85rem;
  margin-bottom: 8px;
  background: #fff;
  color: var(--syn-ink);
}
.syn-escalate-actions {
  display: flex;
  gap: 8px;
  flex-wrap: wrap;
}
.syn-btn {
  border: none;
  border-radius: 10px;
  padding: 8px 12px;
  font: inherit;
  font-size: 0.82rem;
  font-weight: 600;
  cursor: pointer;
  min-height: var(--product-target-min);
}
.syn-btn-primary {
  color: #fff;
  background: linear-gradient(180deg, var(--syn-blue), var(--syn-blue-deep));
}
.syn-btn-ghost {
  color: var(--syn-ink);
  background: rgba(255, 255, 255, 0.8);
  border: 1px solid var(--syn-stroke);
}

@media (max-width: 480px) {
  .syn-launcher { right: 14px; bottom: 14px; }
  .syn-panel {
    right: 10px;
    left: 10px;
    bottom: 80px;
    width: auto;
    height: min(70vh, 620px);
  }
}

@media (prefers-reduced-motion: reduce) {
  .syn-root *, .syn-root *::before, .syn-root *::after { scroll-behavior: auto !important; transition-duration: .01ms !important; animation-duration: .01ms !important; }
}

@media (pointer: coarse) {
  .syn-root button,
  .syn-root textarea,
  .syn-root a { min-height: var(--product-target-min); }
}

.syn-root,
.syn-panel,
.syn-msgs { min-width: 0; overflow-wrap: anywhere; }