Bell vs Telus : telus
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Posted by
u/noahcontinenza
2 years ago
Bell vs Telus
Hi, I hope you are all staying safe. Just today, I was offered the exact same plan from both Telus and Bell. I’m having difficulty deciding which one to go with. I sometimes go up north, so I need one with strong reception, and I also roam sometimes so need that option. I also need a fast network because my job requires fast connection. Any recommendations or personal experiences would be great. (i’m in ontario)
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level 1
Smashfielder
· 2 yr. ago
Go to Telus. Bell has very poor customer support. They both share the same network towers, so no need to worry about one being better when it comes to reception and speed.
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level 2
ajslinger
· 2 yr. ago
Agreed. Telus chat on their website is awesome.
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level 1
mrregina
· 2 yr. ago
I left bell last October and went to telus. No issues at all.
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level 2
noahcontinenza
Op · 2 yr. ago
Which one do you like better now that you’ve been on both? Heard a lot of good and bad things about both so i’m pretty stuck Lol. A lot more people are saying telus is better then bell but i’m still confused
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level 1
poulix
· 2 yr. ago
I’d choose Telus just because they usually won’t change the price. Whereas Bell has a long history of increasing the price after a few months. You also said you need fast internet, Telus’s speed is the highest.
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level 1
acheney1990
· 2 yr. ago
Don't Bell and Telus share a network?
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level 2
devrieaj
· 2 yr. ago
They share radios. Different core networks.
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level 1
madoody
· 2 yr. ago
Avoid Bell completely. If shitty service were an Olympic sport, Bell would win a platinum medal.
TELUS has the best customer service of the three. They own the network in Alberta and BC, while Bell owns the network out east. Both share the two networks. Rogers has its own network, and the coverage is not nearly as good.
Source: worked for, and used all three in the past.
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level 1
smilinfool
· 2 yr. ago
Telus is the fastest, though with Bell it's kind of splitting hairs. They are close
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level 1
PokeBattle_Fan
· 2 yr. ago
My mother had issues in the past with Bell (I was too young to have my own internet/phone bill back then)
I just joined Telus yesterday, and before I even sing up or anything, I live chatted to someone in customer service and the guy was great. Super helpful. With that alone, I would suggest Telus over Bell anyday.
Neither me nor my mother deals with bell, and we've had no issue whatsoever. In fact, I'd even suggest smaller companies like Videotron (in Quebec) over Bell.
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level 1
ncnnva
· 2 yr. ago
Go with Telus. Their Apple Watch and iPad plans are quite amazing.
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level 1
noahcontinenza
Op · 2 yr. ago
I’m with rogers right now and it absolutely sucks. I’m always the one who looses service out of everyone. Literally 1 hour out of Toronto the service gets really spotty and slow. Thanks for the recommendations, I didn’t know they shared towers. Funny because Bell told me their network is better then Telus..Lol
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level 2
[deleted]
· 2 yr. ago
That's odd. I have Rogers and have zero issues with reception anywhere in the GTA and surrounding areas. I guess it depends on where you are, but the same can be said for all carriers here.
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level 2
brawlysnake66
· 2 yr. ago
Technically it is. At least south of Ontario. Mainly because Telus has very few towers down here.
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level 2
cdnninja77
· 2 yr. ago
Telus and bell share radios on the towers. They don’t share backhaul on the network. Bell claims they have more bandwidth to the radios which in turn makes faster connectivity. Coverage is identical though.
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level 1
TacticalGeekBC
· 2 yr. ago
If you go up north, I’ve had customers who switched to Rogers specifically for that reason from Telus. When I was working at Telus mobility. But this is for BC/Alberta. Not sure how it is out east and up north there.
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level 2
noahcontinenza
Op · 2 yr. ago
So Rogers has better reception?
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level 1
TratzPatratz
· 2 yr. ago
I'm on Telus myself and no complaints network wise but I often wonder myself if Bell is better. I have friends who swear Bell is, but it's always refreshing to read threads like this.
I left Rogers a long time ago and went to Telus. Then went bell for a corporate plan. Then back to Telus for a really attractive plan.
Never went back to Rogers. I remember those days of being on EDGE when all my buddies were on 3G out of the GTA
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level 1
mfd1979
· 2 yr. ago
We have been longtime customers of Telus...12+ years with our home services (cable, internet recently home security), and our mobile services for 14 years (3 mobile plans). Only contract we have with them currently is home security.
Recently contacted Telus about options for mobile renewal...all our plans are up. The plan rates and discounts offered on devices were going to cost me MORE over 24 months than if I walked over to Bell for the same 20gb, $80/mo Peace of mind plans. Really?? I've contacted their "loyalty" department and recently submitted an email to their web escalations. The response? Slightly better offering than what I will get at bell now but the difference is less than 200 over 24 months. This is the appreciation you receive for years of loyalty with all your services at telus...hours of debating with them to save a couple hundred bucks.
I'm very tempted to go to Bell even though it will cost me 200 more over the term just so Telus learns to treat their existing long term customers better than that. If I do remain with Telus, when these contracts expire, I wont invest the time to fight...I'll simply switch if the offer they provide doesnt show any appreciation for my continued business.
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level 1
Mhinc
· 2 yr. ago
I hate to say it, because Ma Bell is the Devil, but if you went the reception up North. Go with Bell.
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level 2
Smashfielder
· 2 yr. ago
Telus and Bell share the same network towers, so it will be fine when it comes to reception.
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level 1
Total_Hamster_2196
· 4 mo. ago
Bell and Telus are NOT the same although they share the same network. 3months ago i switched to bell to save a few bucks in a bundle offer BUT today I switched back to Telus and willing to pay more. My experience is bell phone calls were all crackling. And speedtest showed bell consistently slow especially upload speed which was as slow as Freedom Mobile.
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