static/script.js

const chatForm = document.getElementById("chat-form");
const userInput = document.getElementById("user-input");
const chatBox = document.getElementById("chat-box");
const orderIdEl = document.getElementById("order_id");
const categoryEl = document.getElementById("category");
const sentimentEl = document.getElementById("sentiment");
const negativeBox = document.getElementById("negative-box");

let sentimentChart = null;

// 🧠 Append User Message
function appendUser(text) {
    chatBox.innerHTML += `<p class="user-msg">🧑 You: ${text}</p>`;
    chatBox.scrollTop = chatBox.scrollHeight;
}

// 🤖 Append Bot Message
function appendBot(text) {
    chatBox.innerHTML += `<p class="bot-msg">🤖 Bot: ${text}</p>`;
    chatBox.scrollTop = chatBox.scrollHeight;
}

// ⭐ Send chat message
chatForm.addEventListener("submit", async (e) => {
    e.preventDefault();

    const text = userInput.value.trim();
    const order_id = orderIdEl.value.trim();
    if (!text) return;

    appendUser(text);
    userInput.value = "";

    try {
        const res = await fetch("/chat", {
            method: "POST",
            headers: { "Content-Type": "application/x-www-form-urlencoded" },
            body: new URLSearchParams({ user_input: text, order_id })
        });

        const data = await res.json();

        if (data.error) {
            appendBot("Sorry, could not process your message.");
            return;
        }

        appendBot(data.reply);

        categoryEl.textContent = data.category || "—";
        sentimentEl.textContent = `${data.sentiment || "—"} (${data.confidence || 0}%)`;

        await updateAnalytics();
        await updateNegatives();
    } catch (err) {
        console.error(err);
        appendBot("Network error — try again.");
    }
});

// 📊 Update Analytics Charts
async function updateAnalytics() {
    const res = await fetch("/analytics");
    const data = await res.json();

    const ctx = document.getElementById("sentimentChart");

    if (sentimentChart) sentimentChart.destroy();

    sentimentChart = new Chart(ctx, {
        type: "pie",
        data: {
            labels: data.labels,
            datasets: [{
                data: data.values,
                backgroundColor: ["#2ecc71", "#e74c3c", "#f1c40f"]
            }]
        }
    });
}

// ⚠️ Update Negative Messages Box
async function updateNegatives() {
    if (!negativeBox) return; // Safety check

    const res = await fetch("/admin/negatives-data");
    const data = await res.json();

    negativeBox.innerHTML = data.length === 0
        ? "<p>No negative messages yet.</p>"
        : data.map(msg =>
            `<p class="neg-item">⚠️ <b>${msg.username}</b>: ${msg.message}</p>`
        ).join("");
}

// auto-refresh negative messages
setInterval(updateNegatives, 8000);