[
  {
    "url": "https://www.rackspace.com/cloud/cloud-migration",
    "title": "Cloud Migration | Rackspace",
    "content": "On this page: Business Challenge Use Cases Success Story Supported Platforms Resources Get Started Take the next step towards cloud migration You can take one of many paths when starting your cloud adoption journey. But to get started, you should first examine each individual workload and determine the best migration route for your organization. At Rackspace Technology, we’ve found the most effective migration plans for each workload, and we can help you build a compelling migration strategy that accelerates the return on your cloud investment. We create customized cloud migration plans designed to support your business goals while minimizing business risks, disruption and downtime. Our cloud migration consultants will conduct a holistic assessment of your IT environment and handle the migration of your applications and workloads. Download this white paper and discover the key migration path to success → Use Cases Assessment and Strategy Receive a holistic assessment of your IT environment. For a secure, compliant, and unbiased roadmap to the cloud, we’ll: Catalog your existing applications, infrastructure and network architecture to help prioritize workloads and applications. Determine which cloud platform(s) fit your overall transformation objectives. Design a high-level target infrastructure and cloud platform architecture that accommodates your security and risk requirements. Assess your existing workloads and predict future cloud consumption to estimate your costs. Explore your detailed deployment strategy and migration tools for all applications and future recommendations. Optimising Your AWS Cloud Migration: 4 Paths for a Successful Move to the Cloud → Cloud Migration Services We’ll help you find the right cloud for each application, then migrate it for you. Participate in our cloud migration workshops, where our consultants work with you to identify which applications should be migrated to the cloud, determine your migration method (lift and shift, cloud native refactoring, etc.) and develop a high-level plan to get it there. Build confidence in a manageable and cost-effective cloud migration by starting with a single, meaningful workload. Our experts will handle your application migration and remediation. We’ll work with you to validate your applications, data and network accessibility, and perform cut-over and go-live procedures. Simplify your cloud migration with SDDC Flex → Rethinking support models for a cloud native world Rackspace Elastic Engineering See how Rackspace Elastic Engineering breaks down the traditional build and operate barriers and opens up new possibilities to accelerate innovation. See more case studies Our Approach Discover a partnership that can help you achieve more – for your people, your business and your customers – today and into the future. Consulting and Advisory Services Professional Services Managed Services Fanatical Experience™ Rackspace Fabric™ Ready to Get Started? We’re on your side, doing what it takes to get the job done right — from the first consultation to your daily operations. Contact us for a free quote. Our Expertise Explore our expert credentials and industry recognition. Recognized leadership Providing innovation and leadership in the technology services industry for 20+ years. A leader in the 2020 Gartner Magic Quadrant for Public Cloud Infrastructure Professional and Managed Service Providers, Worldwide Best Consultancy or System Integrator 2020, The Cloud Awards One of the leading AWS consulting partners with 14 competencies AWS Premier Consulting Partner AWS MAP Partner Google Cloud First Premier Managed Services Partner Google Cloud Partner of the Year 2018 Google Migration Partner of the Year Gold Microsoft Partner Microsoft Five-time Hosting Partner of the Year Azure Expert MSP designation for 2021 VMware® Cloud Verified Dell Technologies Titanium Partner - 4x Dell Global Alliances Partner of the Year Power Your Advantage Discover related technology platforms and solutions to help you achieve smarter business outcomes. Amazon Web Services Experience how AWS’s leading-edge cloud capabilities can help you work smarter, lower costs and innovate with agility. Google Cloud Accelerate your business with Rackspace Services and tailored solutions on Google Cloud's innovative technology. Microsoft Azure Solve cloud challenges with a managed Microsoft Azure solution that helps you build new revenue streams, increase efficiency and deliver incredible experiences. VMware As a VMware Cloud Service Provider Pinnacle partner, Rackspace Technology delivers fully managed VMware Cloud Foundation™ solutions to help optimize performance, lower costs and ensure compliance. Multicloud Enable multicloud and hybrid cloud to improve performance and optimize costs, so you can put your core business first. Private Cloud Achieve optimized performance, improved agility and cost savings — along with the strong security, compliance and control capabilities of private cloud. Public Cloud Access expert cloud services to design, build, migrate, manage and optimize your public cloud for continual IT innovation. Related Resources Learn more about services to support your cloud adoption and migration. Stop Overlooking The Cloud’s Biggest Benefit Stop Overlooking The Cloud’s Biggest Benefit Beginners Guide to Cloud Migration E-Book: Charting Your Cloud Migration for Financial Services Ready to start the conversation? Ready to start the conversation? Fill out the form to be connected to one of our experts. Fill out the form to be connected to one of our experts. By submitting this form, I acknowledge that someone from Rackspace Technology will contact me via email or phone to discuss my request. You may withdraw your consent to receive additional information from Rackspace Technology at any time. Information collected in this form is subject to the Rackspace Technology Privacy Notice . Rackspace Technology Support To create a ticket or chat with a specialist regarding your account, log into your account. Legacy Datapipe One (Service Now) Rackspace Sovereign Services UK Support Phone 1-800-961-4454 International Support +1-512-361-4935 Help Documentation Support Documentation API Documentation System status Email & Apps system status Rackspace system status Rackspace Technology Careers Rackspace Technology accelerates the value of the cloud during every phase of a customer’s digital transformation. Join us on our mission.",
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  {
    "url": "https://www.rackspace.com/cloud/aws",
    "title": "Aws | Rackspace",
    "content": "On this page: Overview Features Success story Related Resources Get started Achieve your cloud transformation with AWS Rackspace Technology, an AWS Premier Tier Services Partner, helps you solve your most complex and transformative cloud challenges and realize the full benefits of AWS. Our experts help you transform, manage and optimize your AWS platform to build new revenue streams, increase efficiency and deliver incredible customer experiences. With more than 2,200+ AWS certifications and 18 core competencies, Rackspace Technology deliver cutting-edge AWS capabilities to help you achieve operational efficiency, innovation, agility and cost savings. We help you build and execute your cloud strategy. Then we help you accelerate innovation on AWS by applying deep expertise in cloud native development, containerization, application modernization, AI/machine learning, IoT, optimization and more. Features AWS Migration Services Access continued support along your cloud journey. Demystify your AWS spend and maximize your ROI. Adopt cloud native technologies where it makes sense for your business. Migrate legacy media archives to AWS using AI to digitize, ingest, process, tag, store and leverage digital media content via a digital supply chain management system. Explore Rackspace Professional Services for AWS → AWS Application Solutions Bring your software into the future with improved scalability, reliability and performance while adding new capabilities. Modernize your applications with a cloud native approach to development, data, teams and processes. Enhance customer experiences and improve operational efficiencies with intelligent applications powered by IoT capabilities. Watch our webinar “ Industrial IoT and Smart Manufacturing ”. AWS Data Solutions Migrate to AWS data and analytics services for improved efficiency. Build a modern data platform tailored to your business needs that delivers business intelligence when and where you need it. Empower your data to make automated recommendations, take preemptive action, and streamline decision-making with AI and machine learning. Maintain peak performance with access to a dedicated team of multi-disciplinary data experts for ongoing architecture, enablement and engineering services.​ Explore AWS Data Solutions → AWS Security Solutions Alleviate the complexity of security and compliance in your AWS environment with consultative services to help share the responsibility of defining security requirements for new AWS deployments, as well as migrations from existing vendors. Modernize your approach to security with expert deployment and management of the right security technologies for your AWS environment – including AWS security tools like such as AWS Security Hub, AWS IAM Access Analyzer, Amazon GuardDuty, AWS Shield, AWS WAF, and AWS Firewall Manager. Design and build cloud security controls to address compliance mandates, such as PCI-DSS, HIPAA, and more. Improve your cloud security posture by understanding cloud threats and vulnerabilities, with expert support to remediate settings that don’t align to industry benchmarks and best practices. Reduce risk in your AWS environment with access to certified AWS security experts, including those who have been trained and are directly supported by the AWS Shield Response Team (ASRT). AWS FedRAMP ATO Rackspace Government Cloud (RGC) by Rackspace Government Solutions is a NIST-based offering purpose-built with inheritable security controls for the independent software vendor and systems integrator with federal and state compliance needs. Rackspace Government Solutions provides deep expertise dedicated to a FedRAMP AWS Platform-as-a-Service and a “born-in-the-cloud” mindset to help you modernize in a “Cloud Smart” public sector domain. As an AWS Premier Consulting Partner with 15 consulting competencies, Rackspace Technology expedites your FedRAMP compliance journey through our JAB P-ATO Platform as a Service. RGC is purpose-built to help organizations achieve Assessment & Authorization faster and with cost savings of up to 70%. Whether you are a government agency, systems integrator, or independent software vendor, RGC is the foundation you need to rapidly deliver mission value via the cloud. Expertise across many AWS competencies including: data analytics, DevOps, higher education, financial services, healthcare, industrial software, IoT, machine learning and migration. Explore Rackspace FedRAMP Compliance → Infrastructure Modernization Take advantage of a Infrastructure Modernization solution across 11 services aimed at creating a secure, resilient and enterprise-grade cloud environment. Our certified experts work closely with you to align cloud architecture to meet your specific requirements and goals, empower your teams and drive rapid innovation on AWS. Rackspace has an extensive standardized and purpose-built library of Reference Architectures for AWS that speeds up delivery, fully embraces cloud-native, maximizes AWS funding and reduces your costs. Benefits: Reduced complexity: We’ll break down gargantuan tasks into achievable milestones. Minimized risk: Weekly sprints during engagement and stakeholder alignments are key components to our delivery methodology to reduce risk. Faster time-to-value: Through our expertise, proven delivery methodology, and reference architectures (IP), we accelerate time-to-value and business outcomes. Rackspace Elastic Engineering Cloud Migration Services: Elevate workloads in the cloud Applications: Complete build, release and go-live support Infrastructure build-out services: Get infrastructure-as-code templates Security: Guidance and architecture based on platform best practices and industry standards DevOps services: CI/CD pipelines and automated deployments Backup and disaster recovery (DR) planning: Expert DR environment implementation and testing Performance management for load testing and optimization. Cost optimization: Tagging, billing review, usage and RIs. Explore Rackspace Elastic Engineering → Rackspace Modern Operations Always-on managed support: Allows you to focus internal resources on core business activities and accelerate your journey through the cloud with the peace of mind that your environment is fully managed.​ On-demand cloud expertise: Gain the benefits of public cloud without having to incur the challenge and expense of self-managing it.​ Access to expertise: Immediate access to technical expertise and capacity to manage cloud infrastructure, tools and applications.​ Cloud resiliency: Leverage cloud native and Rackspace Technology proprietary tooling to remove manual intervention and increase resiliency.​ Innovate with cloud services: Take advantage of the latest cloud features and capabilities to solve challenging business problems. Explore Rackspace Modern Operations → Rethinking support models for a cloud native world Rackspace Elastic Engineering See how Rackspace Elastic Engineering breaks down the traditional build and operate barriers and opens up new possibilities to accelerate innovation. See More Case Stories Ready to Get Started? We’re experts on your side, doing what it takes to get the job done right — from the first consultation to your daily operations. Our approach Discover a partnership that can help you achieve more – for your people, your business and your customers – today and into the future. Consulting and Advisory Services Professional Services Managed Services Fanatical Experience™ Rackspace Fabric™ Our Expertise Explore our expert credentials and industry recognition. A trusted partnership Providing innovation and leadership in the technology services industry for 20+ years. Cloud Operations Competency Data & Analytics Competency DevOps Competency Education Competency Financial Services Competency Generative AI Competency Healthcare Competency Industrial Software Competency IoT Competency Machine Learning Competency Microsoft Workloads Consulting Competency Migration Competency Oracle Competency Retail Competency SaaS Competency Small and Medium Business (SMB) Competency Storage Competency Travel & Hospitality Competency Managed Service Provider Marketplace Skilled Consulting Partner Well Architected APN Immersion Days AWS CloudFormation Amazon CloudFront AWS Database Migration Service Amazon DynamoDB Amazon EC2 for Windows Server Amazon EMR Amazon RDS Amazon Redshift AWS IoT Core AWS Lambda AWS Server Migration Service Authorized Commercial Reseller Authorized Government Reseller AWS ISV Workload Migration AWS Public Sector Partner AWS Public Sector Solution Provider AWS Solution Provider Program Power your advantage Discover related technology platforms and solutions to help you achieve smarter business outcomes. AWS Data Maximize the value of your data and the power of AWS cloud with the experience and expertise you need from Rackspace Technology. AWS Marketplace Learn about AWS Marketplace offerings from Rackspace Technology. Application Modernization Get expert guidance that helps you realize the benefits of modern applications and improve your return on investment. Accelerate results with AI-driven innovation Rackspace Technology helps organizations turn data into impact with production-ready AI solutions built on private, public and hybrid cloud platforms. Our expertise in generative and agentic AI empowers you to deliver secure, scalable and responsible outcomes across your enterprise. Cloud Adoption and Migration Adopt clouds and ease migration to accelerate innovation and optimize performance. Cloud-Native Development Tap into the full benefits of the cloud by building applications with cloud native technologies, modern architectures and automated development workflows. Cloud FinOps Gain cloud transparency, reduce waste and drive savings with FinOps. Data Modernization Make predictive decisions that accelerate innovation and increase ROI with integrated data architectures and AI. Internet of Things and Edge Leverage our IoT and Edge experience to increase efficiencies and reduce time to market for your IoT adoption projects Related Resources Infrastructure Modernization: Professional Services E-Book: Charting Your Cloud Migration for Financial Services From AI to IoT: How the Power of AWS Cloud Propels Innovation Ready to get started? Ready to get started? Fill out the form to be connected to one of our experts. Fill out the form to be connected to one of our experts. By submitting this form, I acknowledge that someone from Rackspace Technology will contact me via email or phone to discuss my request. You may withdraw your consent to receive additional information from Rackspace Technology at any time. Information collected in this form is subject to the Rackspace Technology Privacy Notice . Rackspace Technology Support To create a ticket or chat with a specialist regarding your account, log into your account. Legacy Datapipe One (Service Now) Rackspace Sovereign Services UK Support Phone 1-800-961-4454 International Support +1-512-361-4935 Help Documentation Support Documentation API Documentation System status Email & Apps system status Rackspace system status Rackspace Technology Careers Rackspace Technology accelerates the value of the cloud during every phase of a customer’s digital transformation. Join us on our mission.",
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  {
    "url": "https://www.rackspace.com/cloud/azure",
    "title": "Azure | Rackspace",
    "content": "On this page: Overview Offerings Success story Resources Get started Whether you’re looking to spur innovation and agility with Azure cloud , lower costs or build operational efficiencies, Rackspace Technology™ can help. Our Microsoft® Azure ® certified cloud experts put cutting-edge capabilities to work for your business. We apply deep expertise in cloud strategy, cloud-native development, containers, application modernization, AI/ML Ops, IoT and workload management to help you accelerate innovation with Microsoft Azure. Offerings Migrate to Azure Wherever you are in your cloud journey, whatever business outcomes you would like to solve, whichever workloads you would like to migrate, we’ll meet you there and simplify and manage your path forward with our end-to-end cloud services. Working alongside your team, we’ll help you understand your options, identify, develop and deploy solutions that help you achieve smarter business outcomes, then migrate and manage your Azure cloud solutions so that you can focus on innovation. Data Analytics Our Modern Analytics MVP engagement liberates you from the challenges of your legacy systems and jumpstarts your modernization journey on your Microsoft Azure platform, putting you on the path to enable secure and intelligent decision making. Get inspired for your journey by attending our Hands on Analytics In a Day Workshops, checking out our eBook or scheduling your strategy session. Artificial Intelligence and Machine Learning With the help of Artificial Intelligence (AI), Machine Learning (ML) can use complex algorithms to simplify tasks and parse large amounts of data. This provides major value to businesses seeking to optimize for trends and patterns within your Azure cloud instance. Fast track using your data to improve your business, make smarter decisions and transform customer experiences with our Ideation Workshop engagement. Azure Security Solutions Alleviate the complexity of security and compliance in your Azure environment with consultative services to help share the responsibility of defining security requirements for new deployments, as well as migrations from existing vendors. Modernize your approach to security with expert deployment and management of the right security technologies for your Azure environment – including but not limited to Azure Security Center and other Azure security offerings. Design and build cloud security controls to address compliance mandates, such as PCI-DSS, HIPAA, and more. Improve your cloud security posture by understanding cloud threats and vulnerabilities, with expert support to remediate settings that don’t align to industry benchmarks and best practices. Get Offer: Hybrid Cloud Security Workshop : Get a customized threat & vulnerability analysis of your hybrid and multi-cloud environment and learn how to build and operate a more robust cloud security system. Rackspace Elastic Engineering Cloud Migration Services: Elevate workloads in the cloud Applications: Complete build, release and go-live support Infrastructure build-out services: Get infrastructure-as-code templates Security: Guidance and architecture based on platform best practices and industry standards DevOps services: CI/CD pipelines and automated deployments Backup and disaster recovery (DR) planning: Expert DR environment implementation and testing Performance management for load testing and optimization. Cost optimization: Tagging, billing review, usage and RIs. Explore Rackspace Elastic Engineering → Rackspace Modern Operations Always-on managed support: Allows you to focus internal resources on core business activities and accelerate your journey through the cloud with the peace of mind that your environment is fully managed.​ On-demand cloud expertise: Gain the benefits of public cloud without having to incur the challenge and expense of self-managing it.​ Access to expertise: Immediate access to technical expertise and capacity to manage cloud infrastructure, tools and applications.​ Cloud resiliency: Leverage cloud native and Rackspace Technology proprietary tooling to remove manual intervention and increase resiliency.​ Innovate with cloud services: Take advantage of the latest cloud features and capabilities to solve challenging business problems. See More Case Stories Ready to Get Started? We’re experts on your side, doing what it takes to get the job done right — from the first consultation to your daily operations. Our approach Discover a partnership that can help you achieve more – for your people, your business and your customers – today and into the future. Consulting and Advisory Services Professional Services Managed Services Fanatical Experience™ Rackspace Fabric™ Our Expertise Explore our expert credentials and industry recognition. A trusted partnership For over 25 years, Rackspace and Microsoft have cultivated a global relationship focused on helping businesses make the most of Microsoft technologies. Through innovative product delivery and unmatched service and support, we work together to create solutions across the Microsoft portfolio. You can trust Rackspace to provide the expertise you need for the Microsoft technologies your business relies on. Solution Designations & Specializations - Infrastructure: Infra and DB migration to Microsoft Azure - Modern Work – Copilot Jumpstart ‘Ready-Tier’ - Business Applications - Data & AI – Analytics on Microsoft Azure - Data & AI – AI and Machine Learning - Digital & App Innovation – Build and Modernize AI Apps - Security – Identity & Access Management - Security – Cloud Security - Security – Threat Protection Azure Marketplace & AppSource - Base Camp for Azure - Azure Well Architected Review - Copilot for M365 Pre-Flight Checks - Secure Power Platform Framework - FAIR Ideate - FAIR Incubate - Data & AI Design Labs - DB Modernization Assessment - Rackspace Guzzle - Rackspace DataOps - Rackspace DBOps for Azure - Secure Multicloud Environments Workshop - Managed XDR powered by Sentinel Intellectual Property & Artifacts - OpenStack with NASA (2010) - Rackspace Fabric - RackConnect Global - Base Camp for Azure - Elastic Engineering - Fanatical Support - Foundry for A.I. by Rackspace – ICE - Foundry for A.I. by Rackspace – RITA - Foundry for A.I. by Rackspace – FAIR A.I. Landing Zone - Foundry for A.I. by Rackspace – Copilot for M365 Pre-Flight Checks Power your advantage Discover related technology platforms and solutions to help you achieve smarter business outcomes. Microsoft Azure Data Make the most of Microsoft Azure for innovation, agility, cost savings and operational efficiency. Dynamics 365 Unlock the power of intelligent CRM and ERP business applications in the cloud through connected platforms across Office 365 productivity applications and modern features that accelerate results. Microsoft 365 Find the right Microsoft 365 solutions for your specific business needs. SAP Accelerate SAP adoption and optimization by engaging a team of certified experts and managed services across multicloud solutions that integrate across your environment. Multicloud Enable multicloud and hybrid cloud to improve performance and optimize costs, so you can put your core business first. Cloud Adoption and Migration Adopt clouds and ease migration to accelerate innovation and optimize performance. Cloud FinOps Gain cloud transparency, reduce waste and drive savings with FinOps. Cloud Native Security Services Move your cloud projects forward with expert cloud native security services Related resources Learn more about how we’re solving with Microsoft Azure. Migrating Enterprise Applications to Microsoft Azure Rackspace Technology is the Azure Solutions Expert Three Cost Management Stats IT Leaders Can’t Afford to Ignore Three Cost Management Stats IT Leaders Can’t Afford to Ignore Ready to get started? Ready to get started? Fill out the form to be connected to one of our experts. Fill out the form to be connected to one of our experts. By submitting this form, I acknowledge that someone from Rackspace Technology will contact me via email or phone to discuss my request. You may withdraw your consent to receive additional information from Rackspace Technology at any time. Information collected in this form is subject to the Rackspace Technology Privacy Notice . Rackspace Technology Support To create a ticket or chat with a specialist regarding your account, log into your account. Legacy Datapipe One (Service Now) Rackspace Sovereign Services UK Support Phone 1-800-961-4454 International Support +1-512-361-4935 Help Documentation Support Documentation API Documentation System status Email & Apps system status Rackspace system status Rackspace Technology Careers Rackspace Technology accelerates the value of the cloud during every phase of a customer’s digital transformation. Join us on our mission.",
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  },
  {
    "url": "https://www.rackspace.com/cloud/google-cloud",
    "title": "Google Cloud | Rackspace",
    "content": "On this page: Overview Features Success story Get started As Google Cloud's first managed services partner (MSP), Rackspace Technology helps organizations of all sizes get the most out of their investment in Google Cloud. We have over 25 years of managed services experience and a track record of receiving recognition from Google Cloud. Our dedicated sales and delivery teams tackle cloud complexities so our customers can focus on pushing the boundaries of what's possible for their business. We help you get the most out of your investment in Google Cloud by: Planning, architecting and operating projects at scale Leveraging our 500+ Google Cloud technical certifications Delivering high-quality cloud computing expertise and end-to-end support 24x7x365 Providing unparalleled Google Cloud operational support while deploying Rackspace Elastic Engineering to cost-effectively modernize your cloud environment Fostering application modernization, new product innovation and advanced technology adoption Discover the limitless possibilities of your Google Cloud data by partnering with FAIR. Explore now → Features Google Cloud Migration Services Execute a fit-for-purpose migration of application workloads by lifting, shifting and optimizing VM-based workloads to Google Cloud. Access continued support along your cloud journey. Landing Zone: Deliver a fully functional, secure and optimized foundation for your first workload in Google Cloud. Discover: Automated application discovery utilizing Stratozone. Migration planning Lift and shift VMs and applications utilizing Migration Center Pipeline-driven Migrations utilizing Cloud Build to add modern automation to your application deployments. Explore Rackspace Professional Services → Google Cloud Infrastructure Services Secure your business with Google Cloud's enterprise-grade environment. Our experts craft your cloud journey, empower teams, and ignite innovation with pre-built solutions, minimizing complexity, risk, and time to results. Architecture Design: gain access to a team of experts to help you discover a solution design for your cloud computing needs Infrastructure Landing Zone build-out Infrastructure-as-code to automate building landing zones. Infrastructure-as-code to automate building landing zones. Network Setup & Configuration: Get expert help building secure access controls and firewalls for your systems. Cloud Provisioning Utilizing CI/CD and Infrastructure-as-code to automate building out Compute Engine Servers and Kubernetes Utilizing CI/CD and Infrastructure-as-code to automate building out Compute Engine Servers and Kubernetes Security Design and Implementation Security Design and implantation based on platform and industry standards utilizing items such as IAM, Organization Policies, Cloud KMS, Monitoring. Security Design and implantation based on platform and industry standards utilizing items such as IAM, Organization Policies, Cloud KMS, Monitoring. Identity & Access Management configuration Backup and Disaster Recovery (DR) Google Cloud Application Development & Solutions Run applications across any IT infrastructure with cloud-native modernization for superior scalability, performance and reliability. Cloud Application Discovery & Requirements: Our team of business analysts and architects work to understand your business goals and visions and translate those into actionable requirements and user stories. UI/UX: Our experienced UI/UX team will translate requirements into an immersive, intuitive and modern user interface. Cloud Application Architecture & Software Development: With user stories and user interface designs as their guide, our solutions architects and software engineers will work to iteratively design and build your applications. Cloud Application Automation & Deployment: Our cloud engineers automate managing infrastructure and deploying applications, turning software updates from major events to daily occurrences. Read more on application development in this customer success story. Click here . Rackspace Modern Operations Always-on managed support: Allows you to focus internal resources on core business activities and accelerate your journey through the cloud with the peace of mind that your environment is fully managed.​ On-demand cloud expertise: Gain the benefits of public cloud without having to incur the challenge and expense of self-managing it.​ Access to expertise: Immediate access to technical expertise and capacity to manage cloud infrastructure, tools and applications.​ Cloud resiliency: Leverage cloud native and Rackspace Technology proprietary tooling to remove manual intervention and increase resiliency.​ Innovate with cloud services: Take advantage of the latest cloud features and capabilities to solve challenging business problems. Rackspace Elastic Engineering Cloud Migration Services: Elevate workloads in the cloud Applications: Complete build, release and go-live support Infrastructure build-out services: Get infrastructure-as-code templates Security: Guidance and architecture based on platform best practices and industry standards DevOps services: CI/CD pipelines and automated deployments Backup and disaster recovery (DR) planning: Expert DR environment implementation and testing Performance management for load testing and optimization. Cost optimization: Tagging, billing review, usage and RIs. Explore Rackspace Elastic Engineering → Artificial Intelligence (AI) FAIR for Google Cloud is a global practice dedicated to accelerating the responsible adoption of Artificial Intelligence (AI) solutions across industries, leveraging the cutting-edge technology of Google Cloud. Our team of certified Google Cloud experts will work closely with you to design, migrate, fortify, operate and optimize your Google Cloud data environment so you can leverage the power of modern solutions like generative AI. Realize the value of data-driven insights and decision-making — and its potential to help you innovate and drive your business into your desired vision of the future. Discover the limitless possibilities of your Google Cloud data by partnering with FAIR. Explore now → Accelerated Migration to Google Cloud — Powered by Rackspace Technology Get the best of both worlds: Google Cloud’s performance capabilities with the migration expertise of Rackspace Technology. See More Case Stories Ready to Get Started? We’re experts on your side, doing what it takes to get the job done right — from the first consultation to your daily operations. Our Approach Discover a partnership that can help you achieve more – for your people, your business and your customers – today and into the future. Consulting and Advisory Services Professional Services Managed Services Fanatical Experience™ Rackspace Fabric™ Our Expertise Explore our expert credentials and industry recognition. A trusted partnership We established our partnership with Google Cloud in 2017, making us one of the first Managed Service Providers for Google Cloud. Artificial Intelligence - Vertex AI Google Cloud ML & ML APIs Smart Analytics - Data Warehouse Modernization Smart Analytics - Asset tracking Google Cloud Analytics Google Cloud Databases Data Management - Enterprise Databases Migration Data Management - MySQL/postgre SQL migration Open Source Technology Security - Identity & device management Supply Chain & Logistics Media & Entertainment Financial Services Industrial Goods & Manufacturing App Modernization - Custom-built app migration App Modernization - Modernize Legacy Applications App Modernization - Cloud Native Application Development Infrastructure Modernization - VM Migration Infrastructure Modernization - SAP on Google Cloud Partner Technology - SAP Power your advantage Discover related technology platforms and solutions to help you achieve smarter business outcomes. Google Cloud Data Mobilize the power of Google Cloud data, backed by deep experience and expertise that can help you maximize its value. SAP on Google Cloud Essential tools and capabilities across a global platform, backed by Rackspace Application Services. Cloud Adoption and Migration Adopt clouds and ease migration to accelerate innovation and optimize performance. Cloud FinOps Gain cloud transparency, reduce waste and drive savings with FinOps. Public Cloud Access expert cloud services to design, build, migrate, manage and optimize your public cloud for continual IT innovation. Ready to get started? Ready to get started? Fill out the form to be connected to one of our experts. Fill out the form to be connected to one of our experts. By submitting this form, I acknowledge that someone from Rackspace Technology will contact me via email or phone to discuss my request. You may withdraw your consent to receive additional information from Rackspace Technology at any time. Information collected in this form is subject to the Rackspace Technology Privacy Notice . Rackspace Technology Support To create a ticket or chat with a specialist regarding your account, log into your account. Legacy Datapipe One (Service Now) Rackspace Sovereign Services UK Support Phone 1-800-961-4454 International Support +1-512-361-4935 Help Documentation Support Documentation API Documentation System status Email & Apps system status Rackspace system status Rackspace Technology Careers Rackspace Technology accelerates the value of the cloud during every phase of a customer’s digital transformation. Join us on our mission.",
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  },
  {
    "url": "https://www.rackspace.com/cloud/multi-cloud",
    "title": "Rackspace Multicloud Solutions | Optimize & Secure",
    "content": "Multicloud embodies a variety of cloud types (public, private and on-premises) from a variety of cloud providers (e.g., Amazon Web Services, Google Cloud Platform and Microsoft® Azure®) and/or SaaS providers (e.g., Salesforce, SAP, Oracle) in the same environment. While most companies would agree that a multicloud approach is the future, not many realize that multicloud is already their present.\n\nWhile multicloud is on the rise, data centers are increasingly falling out of favor. According to theMulticloud Annual Research Report 2022 by Rackspace Technology, 56% of technology decision makers surveyed no longer envision plans of owning a data center in five years. The cloud is well established, and companies are investing in public or private cloud containers, serverless and edge computing technologies.\n\nRackspace Technology optimizes your multicloud environment, so you can realize its full benefits faster:\n\nTake advantage of public cloud scalability for applications with heavy or unpredictable traffic\n\nUse edge computing technologies for applications requiring low latency\n\nDeploy business-critical applications on your private cloud to ensure security and control — all within your connected, multicloud environment\n\nEstablish multicloud security for your data and applications\n\nProfessional and Managed Services\n\nDefining your seamless multicloud\n\nOur multicloud specialists evaluate your current state of application and data integration across the entire organization, including hybrid IT deployments.\n\nWe’ll deliver integration recommendations that accelerate your business goals and strategies.\n\nRackspace Technology provides professional and managed services that deliver successful hybrid multicloud environments.\n\nExplore Rackspace Technology Professional Services→\n\nRackConnect® Globalprovides multicloud connectivity to unify your entire cloud deployment.\n\nSecurely connect your Rackspace Technology dedicated hosting environment to other data center locations and the private and public clouds of your choice, including AWS, Microsoft Azure, OpenStack®, VMware® and Google Cloud Platform.\n\nRackConnect Global includes our 24x7x365 support and a 99.95% connectivity uptime guarantee.\n\nUse VMware HCX, Managed Guest OS Services and Managed External Storage for your VMware Cloud™ on AWS workloads.\n\nGet a multicloud interconnect that enables fast, simple and secure application migration and mobility between VMware-based private clouds and VMware Cloud on AWS.\n\nIncrease storage scalability without the need to purchase additional hosts.\n\nAccess 24x7x365 OS support for your VMs.\n\nAnthos gives you a consistent platform for all your application-oriented cloud deployments, from legacy, on-premises applications to cloud native, while offering a service-centric view of all your environments.\n\nRackspace Technology managed and professional services help you architect, deploy, configure and manage workloads.\n\nAWS Outposts Managed by Rackspace\n\nTake advantage of our extensive global data center footprint to place your AWS Outposts close to your workloads, while Rackspace Technology addresses your migration and facilitates cloud native application modernization.\n\nDeploy AWS Outposts on-premises, giving you the specialized, comprehensive capabilities you need to address your toughest challenges while recouping value from your data center investment.\n\nAccess our global footprint of colocation data centers to help bring your workloads as close to your data as possible.\n\nMicrosoft Azure Stack delivers agility, scalability, security and control in your own private Azure cloud.\n\nAzure Stack is as complex as it is powerful and can be challenging for organizations to deploy and run without supplementary expertise. With years of Azure experience, deep expertise and unmatched support, we’ll deploy and manage your Azure Stack environment.\n\nDell Technologies Cloud Platform\n\nFuture-proof your VMware SDDC with automated lifecycle management\n\nEstablish a frictionless path to public cloud\n\nA single hybrid cloud platform for modern and traditional applications\n\nConsistent operations from private cloud to public cloud and multicloud environments\n\nStore your data adjacent to the cloud — not in it. Cost-effectively make your data available to whichever cloud services you need. Eliminate public cloud egress fees and avoid cloud lock-in.\n\nRackspace Data Freedom is available globally in all Rackspace Technology data centers and colocation facilities and connects to most cloud environments, including all VMware Cloud environments, AWS, Microsoft® Azure® and Google Cloud Platform™.\n\nRethinking support models for a cloud native world\n\nSee how Rackspace Elastic Engineering breaks down the traditional build and operate barriers and opens up new possibilities to accelerate innovation.\n\nDiscover a partnership that can help you achieve more – for your people, your business and your customers – today and into the future.\n\nConsulting and Advisory Services\n\nWe’re on your side, doing what it takes to get the job done right — from the first consultation to your daily operations. Contact us for a free quote.\n\nExplore our expert credentials and industry recognition.\n\nProviding innovation and leadership in the technology services industry for 25+ years.\n\nMajor Player in IDC MarketScape: Worldwide Cloud Professional Services 2024 Vendor Assessment\n\nMajor Player in IDC MarketScape: Worldwide Managed Public Cloud Services 2023 Vendor Assessment\n\nLeader in ISG Provider Lens: Private/Hybrid Cloud – Data Center Services & Solutions, 2024\n\nLeader in ISG Provider Lens: AWS Partners Ecosystem, 2024\n\nLeader in ISG Provider Lens: Microsoft Partner Ecosystem, 2024\n\nLeader in ISG Provider Lens: Google Cloud Partner Ecosystem, 2024\n\nLeader in ISG Provider Lens: Multi Public Cloud Solutions & Services, 2023\n\nNiche Player in Gartner Magic Quadrant and Critical Capabilities for Public Cloud IT Transformation Services, 2023\n\nGold Microsoft Partner Azure Expert MSP\n\nDell Technologies Global Titanium Partner\n\nBroadcom Pinnacle Partner VMware Cloud Service Provider\n\nDiscover related technology platforms and solutions to help you achieve smarter business outcomes.\n\nExperience how AWS’s leading-edge cloud capabilities can help you work smarter, lower costs and innovate with agility.\n\nManaged Hosting on bare metal delivers maximum uptime, visibility, security and control for your custom dedicated needs.\n\nMaintain ownership, choice and hands-on access to your compute and storage, without the costs of HVAC and building management.\n\nAccelerate your business with Rackspace Services and tailored solutions on Google Cloud's innovative technology.\n\nSolve cloud challenges with a managed Microsoft Azure solution that helps you build new revenue streams, increase efficiency and deliver incredible experiences.\n\nHarness the power of a fully customized private cloud with enterprise-grade security, compliance and expert management. Tailored for mission-critical workloads, this solution offers unrivaled flexibility and control, giving your enterprise a secure, scalable foundation to innovate and grow.\n\nAs a VMware Cloud Service Provider Pinnacle partner, Rackspace Technology delivers fully managed VMware Cloud Foundation™ solutions to help optimize performance, lower costs and ensure compliance.\n\nAccelerate results with AI-driven innovation\n\nRackspace Technology helps organizations turn data into impact with production-ready AI solutions built on private, public and hybrid cloud platforms. Our expertise in generative and agentic AI empowers you to deliver secure, scalable and responsible outcomes across your enterprise.\n\nLeverage our IoT and Edge experience to increase efficiencies and reduce time to market for your IoT adoption projects\n\nRide Rackspace’s private network to lower your connectivity costs, improve resilience and improve data privacy.\n\nSimplifying Multicloud Security in a Cloud Native World\n\nSimplifying Multicloud Security in a Cloud Native World\n\nDigging Into the Data: What’s the Future of Multicloud?\n\nHow businesses can combat complexities to become multicloud masters\n\nReady to start the conversation?\n\nReady to start the conversation?\n\nFill out the form to be connected to one of our experts.\n\nFill out the form to be connected to one of our experts.\n\nYou may withdraw your consent to receive additional information from Rackspace Technology at any time. Information collected in this form is subject to theRackspace Technology Privacy Notice.\n\nTo create a ticket or chat with a specialist regarding your account, log into your account.\n\nLegacy Datapipe One (Service Now)\n\nRackspace Sovereign Services UK\n\nRackspace Technology accelerates the value of the cloud during every phase of a customer’s digital transformation. Join us on our mission.",
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    "crawled_at": "2025-11-25 09:07:32"
  },
  {
    "url": "https://www.rackspace.com/security",
    "title": "Security | Rackspace",
    "content": "On this page: Solutions Success story Supported Platforms Get started Explore Cloud Security Solutions The constant evolution of threats and the race for more sophisticated tools to combat them means the security landscape changes quickly. The goal is continuous improvement, but these factors make it challenging to maintain a cutting-edge security posture as well as deep expertise. Many IT teams struggle being caught in an ongoing cycle of “reactive mode” which limits the team’s ability to look ahead in a proactive manner. Now more than ever, it is critical to understand your vulnerabilities and assemble the right solutions to strengthen and secure your environments. The security experts at Rackspace Technology™ can help you detect and proactively respond to threats, address your compliance requirements, and help minimize damage and downtime from breaches. We can augment your team to provide specialized, around-the-clock support for your security needs, so you can keep your business moving forward with confidence. Application Security Protect web applications against data breaches and security threats, bolster security and performance, and build better experiences for your end users. Data Protection We’ll ensure your data security while helping you address compliance and regulatory storage requirements. Network Security Secure your infrastructure stack from malicious intrusion and unauthorized system access. Threat Detection and Response Gain 24x7x365 expert SOC and endpoint security services to detect and respond to vulnerabilities and emerging threats in your multicloud environments. Security Strategy Keep your cloud environments in compliance and your architecture secure, giving you the confidence and peace of mind to accelerate your business. Rackspace Elastic Engineering Your Elastic Engineering for Security pod works as an extension of your team helping you meet cloud security and compliance goals. Zero Trust Provide secure access, anywhere, on any device Rackspace Cyber Recovery Cloud Restore critical business operations faster and more securely in the event of a cyber attack. See More Case Stories Power your advantage Discover related technology platforms and solutions to help you achieve smarter business outcomes. Cloud Native Security Services Move your cloud projects forward with expert cloud native security services On-Premises Security and Compliance Services Expert SOC services to protect your applications and data across all of your multicloud environments, data centers and branch locations. Do You Know Your Cybersecurity Risk Score? Cybersecurity Risk Self-Assessment As your business becomes more digital, your cybersecurity must keep pace. In a free 30-minute assessment, you’ll speak directly with our team to receive a personalized risk score, best-practice guidance, and tailored recommendations to strengthen your defenses and stay ahead of threats. Our approach Discover a partnership that can help you achieve more – for your people, your business and your customers – today and into the future. Consulting and Advisory Services Professional Services Managed Services Fanatical Experience™ Rackspace Fabric™ Related Resources Multicloud Security Portfolio Elastic Engineering for Security Six security challenges — and how to overcome them Ready to start the conversation? Ready to start the conversation? Fill out the form to be connected to one of our experts. Fill out the form to be connected to one of our experts. By submitting this form, I acknowledge that someone from Rackspace Technology will contact me via email or phone to discuss my request. You may withdraw your consent to receive additional information from Rackspace Technology at any time. Information collected in this form is subject to the Rackspace Technology Privacy Notice . Rackspace Technology Support To create a ticket or chat with a specialist regarding your account, log into your account. Legacy Datapipe One (Service Now) Rackspace Sovereign Services UK Support Phone 1-800-961-4454 International Support +1-512-361-4935 Help Documentation Support Documentation API Documentation System status Email & Apps system status Rackspace system status Rackspace Technology Careers Rackspace Technology accelerates the value of the cloud during every phase of a customer’s digital transformation. Join us on our mission.",
    "word_count": 635,
    "crawled_at": "2025-11-25 11:54:13",
    "source": "rackspace-rag-chatbot-raw",
    "source_file": "rackspace_0126_https_www_rackspace_com_security.txt"
  },
  {
    "url": "https://www.rackspace.com/security/compliance",
    "title": "Cloud Security & Cybersecurity Solution | Rackspace Technology",
    "content": "Explore Cloud Security Solutions\n\nThe constant evolution of threats and the race for more sophisticated tools to combat them means the security landscape changes quickly. The goal is continuous improvement, but these factors make it challenging to maintain a cutting-edge security posture as well as deep expertise. Many IT teams struggle being caught in an ongoing cycle of “reactive mode” which limits the team’s ability to look ahead in a proactive manner.\n\nNow more than ever, it is critical to understand your vulnerabilities and assemble the right solutions to strengthen and secure your environments. The security experts at Rackspace Technology™ can help you detect and proactively respond to threats, address your compliance requirements, and help minimize damage and downtime from breaches. We can augment your team to provide specialized, around-the-clock support for your security needs, so you can keep your business moving forward with confidence.\n\nProtect web applications against data breaches and security threats, bolster security and performance, and build better experiences for your end users.\n\nWe’ll ensure your data security while helping you address compliance and regulatory storage requirements.\n\nSecure your infrastructure stack from malicious intrusion and unauthorized system access.\n\nGain 24x7x365 expert SOC and endpoint security services to detect and respond to vulnerabilities and emerging threats in your multicloud environments.\n\nKeep your cloud environments in compliance and your architecture secure, giving you the confidence and peace of mind to accelerate your business.\n\nYour Elastic Engineering for Security pod works as an extension of your team helping you meet cloud security and compliance goals.\n\nProvide secure access, anywhere, on any device\n\nRestore critical business operations faster and more securely in the event of a cyber attack.\n\nDiscover related technology platforms and solutions to help you achieve smarter business outcomes.\n\nMove your cloud projects forward with expert cloud native security services\n\nOn-Premises Security and Compliance Services\n\nExpert SOC services to protect your applications and data across all of your multicloud environments, data centers and branch locations.\n\nDo You Know Your Cybersecurity Risk Score?\n\nCybersecurity Risk Self-Assessment\n\nAs your business becomes more digital, your cybersecurity must keep pace. In a free 30-minute assessment, you’ll speak directly with our team to receive a personalized risk score, best-practice guidance, and tailored recommendations to strengthen your defenses and stay ahead of threats.\n\nDiscover a partnership that can help you achieve more – for your people, your business and your customers – today and into the future.\n\nConsulting and Advisory Services\n\nElastic Engineering for Security\n\nSix security challenges — and how to overcome them\n\nReady to start the conversation?\n\nReady to start the conversation?\n\nFill out the form to be connected to one of our experts.\n\nFill out the form to be connected to one of our experts.\n\nYou may withdraw your consent to receive additional information from Rackspace Technology at any time. Information collected in this form is subject to theRackspace Technology Privacy Notice.\n\nTo create a ticket or chat with a specialist regarding your account, log into your account.\n\nLegacy Datapipe One (Service Now)\n\nRackspace Sovereign Services UK\n\nRackspace Technology accelerates the value of the cloud during every phase of a customer’s digital transformation. Join us on our mission.",
    "word_count": 526,
    "crawled_at": "2025-11-25 09:07:38"
  },
  {
    "url": "https://www.rackspace.com/managed-kubernetes",
    "title": "Kubernetes | Tap into a Unified Multi Cloud MPK Service",
    "content": "Begin Your Application Modernization Journey\n\nBusinesses today are moving to containers and Kubernetes, also known as K8s, to improve delivery metrics, accelerate digital transformation and decrease time to market. But this transition to a modern application framework often leaves businesses struggling to streamline the delivery of critical applications and infrastructure while delivering meaningful results to their customers and shareholders.\n\nRackspace Managed Platform for Kubernetes (MPK), powered by Platform9’s Managed Kubernetes (PMK) solution, solves these common customer challenges by providing a:\n\nSingle pane of glass for deploying and clusters managing across private and public cloud\n\nCurated platform experience through frequently requested infrastructure services for containerized workloads and applications with a high degree of Kubernetes security\n\nSpecialized support team comprised of Certified Kubernetes Administrators versed in Kubernetes, Platform9 and multicloud\n\nDownload Kubernetes-as-a-service Data Sheet→\n\nA pod includes a small group of Certified Kubernetes Administrator (CKA)-certified engineers, a lead architect and an engagement manager who work together to:\n\nDesign your MPK and Kubernetes deployment\n\nManage operations of the entire stack using infrastructure as code​\n\nProvide monitoring, alerting and response for the cluster, cluster services and underlying infrastructure​\n\nAssist with the platform upgrade for all Infrastructure Applications​ and Kubernetes features alongside supported cluster services\n\nEnsure clusters are properly configured and conform to official Kubernetes specifications​\n\nOptimize performance by establishing and maintaining performance targets through routine audits, analysis and recommendations​\n\nManage security through timely upgrades, sound identity posture, container image scanning, runtime security and network protection​\n\nBy design, Kubernetes offers portability across clouds. Rackspace Managed Platform for Kubernetes enables the movement of your container-based applications across multiple clouds and environments for greater flexibility and accelerated time to market.\n\nThe Rackspace Managed Platform for Kubernetes includes support for Rackspace Hosted Kubernetes on Bare Metal, AWS EKS and support for Azure Kubernetes Service.\n\nThe Rackspace Kubernetes Stack provides a consistent set of technologies across all your clusters for repeatable and scalable deployments.\n\nAt the core of the stack, you’ll find the Infrastructure, Certified, and Catalog Application categories:\n\nInfrastructure Applications are fully integrated into MPK's software with one-click virtual machine deployments and managed upgrades.\n\nCertified Applications are deployable through MPK's software, but integration is more limited with lifecycle activities managed by Rackspace Technology and the customer.\n\nCatalog Applications are commonly open source and limited to community support. We deliberately defined this category because we realize that no two customers are alike, and it is critical that MPK allows for some level of customization.\n\nWe secure your technology stack from the infrastructure to the Kubernetes cluster, including the containers running inside the cluster and the additional services required to run applications. We care of it, so you don’t have to.\n\nBased on the same technology that allows Google to run billions of containers each week, Kubernetes can easily scale to meet the needs of even the fastest-growing enterprise.\n\nKubernetes Certified Service Provider\n\n500+ Kubernetes Clusters Managed\n\n50+ Certified Kubernetes Administrators (CKA)\n\nWe’re experts on your side, doing what it takes to get the job done right — from the first consultation to your daily operations.\n\nDiscover a partnership that can help you achieve more – for your people, your business and your customers – today and into the future.\n\nConsulting and Advisory Services\n\nDiscover related solutions to help you achieve smarter business outcomes.\n\nExperience how AWS’s leading-edge cloud capabilities can help you work smarter, lower costs and innovate with agility.\n\nAccelerate your business with Rackspace Services and tailored solutions on Google Cloud's innovative technology.\n\nSolve cloud challenges with a managed Microsoft Azure solution that helps you build new revenue streams, increase efficiency and deliver incredible experiences.\n\nTap into the full benefits of the cloud by building applications with cloud native technologies, modern architectures and automated development workflows.\n\nAdopt clouds and ease migration to accelerate innovation and optimize performance.\n\nUnlocking Agility and Innovation in the Cloud with Containers and Serverless\n\nUnlocking Agility and Innovation in the Cloud with Containers and Serverless\n\nRackspace Technology and Platform9 partnership simplifies Kubernetes adoption\n\nKubernetes Explained for Business Leaders\n\nFill out the form to be connected to one of our experts.\n\nFill out the form to be connected to one of our experts.\n\nYou may withdraw your consent to receive additional information from Rackspace Technology at any time. Information collected in this form is subject to theRackspace Technology Privacy Notice.\n\nTo create a ticket or chat with a specialist regarding your account, log into your account.\n\nLegacy Datapipe One (Service Now)\n\nRackspace Sovereign Services UK\n\nRackspace Technology accelerates the value of the cloud during every phase of a customer’s digital transformation. Join us on our mission.",
    "word_count": 761,
    "crawled_at": "2025-11-25 09:07:41"
  },
  {
    "url": "https://www.rackspace.com/managed-aws",
    "title": "AWS for your Cloud, Apps, Data and Security | Rackspace Cloud",
    "content": "Discover how we’re rewriting the rules of enterprise modernization\n\nIn this video, you'll see how we transformed a full-stack Python application in under 10 minutes — a process that usually takes months and costs hundreds of thousands of dollars. Learn how our advanced automation and tools like Kiro deliver hyperspeed modernization, zero downtime and maximum security, all backed by the deep cloud expertise of Rackspace Technology. If you're ready to see what true transformation looks like, this is a must-watch.\n\nAccess continued support along your cloud journey.\n\nDemystify your AWS spend and maximize your ROI.\n\nAdopt cloud native technologies where it makes sense for your business.\n\nMigrate legacy media archives to AWS using AI to digitize, ingest, process, tag, store and leverage digital media content via a digital supply chain management system.\n\nExplore Rackspace Professional Services for AWS→\n\nBring your software into the future with improved scalability, reliability and performance while adding new capabilities.\n\nModernize your applications with a cloud native approach to development, data, teams and processes.\n\nEnhance customer experiences and improve operational efficiencies with intelligent applications powered byIoTcapabilities. Watch our webinar “Industrial IoT and Smart Manufacturing”.\n\nMigrate to AWS data and analytics services for improved efficiency.\n\nBuild a modern data platform tailored to your business needs that delivers business intelligence when and where you need it.\n\nEmpower your data to make automated recommendations, take preemptive action, and streamline decision-making with AI and machine learning.\n\nMaintain peak performance with access to a dedicated team of multi-disciplinary data experts for ongoing architecture, enablement and engineering services.​\n\nAlleviate the complexity of security and compliance in your AWS environment with consultative services to help share the responsibility of defining security requirements for new AWS deployments, as well as migrations from existing vendors.\n\nModernize your approach to security with expert deployment and management of the right security technologies for your AWS environment – including AWS security tools like such as AWS Security Hub, AWS IAM Access Analyzer, Amazon GuardDuty, AWS Shield, AWS WAF, and AWS Firewall Manager.\n\nDesign and build cloud security controls to address compliance mandates, such as PCI-DSS, HIPAA, and more.\n\nImprove your cloud security posture by understanding cloud threats and vulnerabilities, with expert support to remediate settings that don’t align to industry benchmarks and best practices.\n\nReduce risk in your AWS environment with access to certified AWS security experts, including those who have been trained and are directly supported by the AWS Shield Response Team (ASRT).\n\nRackspace Government Cloud (RGC) by Rackspace Government Solutions is a NIST-based offering purpose-built with inheritable security controls for the independent software vendor and systems integrator with federal and state compliance needs.\n\nRackspace Government Solutions provides deep expertise dedicated to a FedRAMP AWS Platform-as-a-Service and a “born-in-the-cloud” mindset to help you modernize in a “Cloud Smart” public sector domain.\n\nAs an AWS Premier Consulting Partner with 15 consulting competencies, Rackspace Technology expedites your FedRAMP compliance journey through our JAB P-ATO Platform as a Service.\n\nRGC is purpose-built to help organizations achieve Assessment & Authorization faster and with cost savings of up to 70%. Whether you are a government agency, systems integrator, or independent software vendor, RGC is the foundation you need to rapidly deliver mission value via the cloud.\n\nExpertise across many AWS competencies including: data analytics, DevOps, higher education, financial services, healthcare, industrial software, IoT, machine learning and migration.\n\nExplore Rackspace FedRAMP Compliance→\n\nTake advantage of a Infrastructure Modernization solution across 11 services aimed at creating a secure, resilient and enterprise-grade cloud environment. Our certified experts work closely with you to align cloud architecture to meet your specific requirements and goals, empower your teams and drive rapid innovation on AWS.\n\nRackspace has an extensive standardized and purpose-built library of Reference Architectures for AWS that speeds up delivery, fully embraces cloud-native, maximizes AWS funding and reduces your costs.\n\nReduced complexity:We’ll break down gargantuan tasks into achievable milestones.\n\nMinimized risk:Weekly sprints during engagement and stakeholder alignments are key components to our delivery methodology to reduce risk.\n\nFaster time-to-value:Through our expertise, proven delivery methodology, and reference architectures (IP), we accelerate time-to-value and business outcomes.\n\nCloud Migration Services:Elevate workloads in the cloud\n\nApplications:Complete build, release and go-live support\n\nInfrastructure build-out services:Get infrastructure-as-code templates\n\nSecurity:Guidance and architecture based on platform best practices and industry standards\n\nDevOps services:CI/CD pipelines and automated deployments\n\nBackup and disaster recovery (DR) planning:Expert DR environment implementation and testing\n\nPerformance management for load testing and optimization.\n\nCost optimization:Tagging, billing review, usage and RIs.\n\nExploreRackspace Elastic Engineering→\n\nAlways-on managed support:Allows you to focus internal resources on core business activities and accelerate your journey through the cloud with the peace of mind that your environment is fully managed.​\n\nOn-demand cloud expertise:Gain the benefits of public cloud without having to incur the challenge and expense of self-managing it.​\n\nAccess to expertise:Immediate access to technical expertise and capacity to manage cloud infrastructure, tools and applications.​\n\nCloud resiliency:Leverage cloud native and Rackspace Technology proprietary tooling to remove manual intervention and increase resiliency.​\n\nInnovate with cloud services:Take advantage of the latest cloud features and capabilities to solve challenging business problems.\n\nExplore Rackspace Modern Operations→\n\nRethinking support models for a cloud native world\n\nSee how Rackspace Elastic Engineering breaks down the traditional build and operate barriers and opens up new possibilities to accelerate innovation.\n\nWe’re experts on your side, doing what it takes to get the job done right — from the first consultation to your daily operations.\n\nDiscover a partnership that can help you achieve more – for your people, your business and your customers – today and into the future.\n\nConsulting and Advisory Services\n\nExplore our expert credentials and industry recognition.\n\nProviding innovation and leadership in the technology services industry for 20+ years.\n\nMicrosoft Workloads Consulting Competency\n\nSmall and Medium Business (SMB) Competency\n\nTravel & Hospitality Competency\n\nMarketplace Skilled Consulting Partner\n\nAWS Public Sector Solution Provider\n\nDiscover related technology platforms and solutions to help you achieve smarter business outcomes.\n\nMaximize the value of your data and the power of AWS cloud with the experience and expertise you need from Rackspace Technology.\n\nLearn about AWS Marketplace offerings from Rackspace Technology.\n\nGet expert guidance that helps you realize the benefits of modern applications and improve your return on investment.\n\nAccelerate results with AI-driven innovation\n\nRackspace Technology helps organizations turn data into impact with production-ready AI solutions built on private, public and hybrid cloud platforms. Our expertise in generative and agentic AI empowers you to deliver secure, scalable and responsible outcomes across your enterprise.\n\nAdopt clouds and ease migration to accelerate innovation and optimize performance.\n\nTap into the full benefits of the cloud by building applications with cloud native technologies, modern architectures and automated development workflows.\n\nGain cloud transparency, reduce waste and drive savings with FinOps.\n\nMake predictive decisions that accelerate innovation and increase ROI with integrated data architectures and AI.\n\nLeverage our IoT and Edge experience to increase efficiencies and reduce time to market for your IoT adoption projects\n\nInfrastructure Modernization: Professional Services\n\nE-Book: Charting Your Cloud Migration for Financial Services\n\nFrom AI to IoT: How the Power of AWS Cloud Propels Innovation\n\nFill out the form to be connected to one of our experts.\n\nFill out the form to be connected to one of our experts.\n\nYou may withdraw your consent to receive additional information from Rackspace Technology at any time. Information collected in this form is subject to theRackspace Technology Privacy Notice.\n\nTo create a ticket or chat with a specialist regarding your account, log into your account.\n\nLegacy Datapipe One (Service Now)\n\nRackspace Sovereign Services UK\n\nRackspace Technology accelerates the value of the cloud during every phase of a customer’s digital transformation. Join us on our mission.",
    "word_count": 1267,
    "crawled_at": "2025-11-25 09:07:46"
  },
  {
    "url": "https://www.rackspace.com/professional-services",
    "title": "Cloud Services and Solutions | Rackspace Professional Services",
    "content": "Eliminate technical debt, fix flawed security and bring disparate data together with our IT security professional services. When your technology environment is working for you, your company can focus on getting ahead rather than on what holds you back. Our experts design and build cloud solutions that move your business forward.\n\nUsing cloud-native approaches based on leading DevOps practices, we help you modernize your applications and data, build in the leading security solutions and deploy everything on the right cloud infrastructure for maximum effectiveness. We’ve assembled a professional services team that brings you expertise for leading applications, data architectures and technologies, and security best practices – across every major cloud platform.\n\nWe make keeping up with rapidly changing cloud technologies our business, so you can get the most out of yours.\n\nCloud strategy architecture roadmap:Develop a cloud strategy and architecture roadmap using a structured Cloud Adoption Framework and expert guidance.\n\nCIO advisory workshop:Complimentary advisory session to discuss how leading organizations are using the public cloud to make shifts across technology, processes and people to drive business solutions.\n\nCloud Readiness Assessment:Cloud expert-led, multi-week consultative engagement that equips you with a holistic review of your IT environment, and provides a strategic plan with actionable insights and unbiased recommendations.\n\nCloud Maturity Workshop:A complete, objective people, process and technology assessment against cloud best practices so you know what development areas your business should prioritize.\n\nFinOps Assessment Workshop:FinOps consultant led, two-day, interactive workshop to discuss components of best-in-class cost governance practices, highlighting potential configuration gaps and building a prioritized roadmap for optimal cost savings.\n\nPlatform migrations:Execute a fit-for-purpose migration of application workloads by lifting, shifting and optimizing VM-based workloads to the cloud.\n\nLanding Zone:Deliver a fully functional, secure and optimized foundation for your first workload in the public cloud.\n\nLift-and-shift migrations:Accelerate your time-to-market with a fast and proven application migration to the public cloud in a like-for-like manner that minimizes disruption, downtime and risk.\n\nPipeline Driven Migration:Accelerate your application-focused migration journey to the cloud and add modern automation.\n\nTake advantage of a Modern Cloud Infrastructure solution across 11services aimed at creating a secure, resilient, and enterprise-grade cloud environment. Our certified experts work closely with you to align cloud architecture to meet your specific requirements and goals, empower your teams, and drive rapid innovation across AWS, Azure, & GCP.\n\nackspace has an extensive standardized and purpose-built library of Reference Architectures across AWS, Azure, & GCP that speeds up delivery, fully embraces cloud-native, maximizes Hyperscaler funding, and reduces your costs.\n\nBenefits of leveraging Rackspace for your Modern Cloud Infrastructure needs:\n\nReduce complexity:We’ll break down gargantuan tasks into achievable milestones.\n\nMinimize risk:Weekly sprints during engagement and stakeholder alignments are key components to our delivery methodology to reduce risk.\n\nDeliver business objectives faster:Through our expertise, proven delivery methodology, and reference architectures (IP), we accelerate time-to-value and business outcomes.\n\nModernization & Application Development\n\nApplication modernization:Develop an application strategy and architecture roadmap using structured offerings and expert guidance.\n\nRackspace Application Modernization Workshop:Overcome the complexity of modernization and get on the fast track to modern application development. Determine which path is right for your business — rehost, re-platform, refactor, rebuild or replace.\n\nLegacy Systems Assessment:Maximize the agility, reliability and cost-saving benefits of the cloud. We evaluate your application portfolio and provide recommendations for a pilot application to modernize, including backlog, roadmap and cost estimate.\n\nSaaS workshop:No matter what stage you’re on in your SaaS journey, we have the expertise to provide an assessment and reference points with clear recommendations for improvements.\n\nCloud Native Applications & Development:Modernization of your legacy workloads to get the benefits of cloud native platforms.\n\nModern Application Development:Don’t just run applications in the cloud, run applications made for the cloud. Leverage our cloud native development expertise to build a modern infrastructure and applications.\n\nApplication Discovery and Wireframing Assessment:Our team of business analysts and architects work to understand your goals and vision, and translate them into actionable requirements and an intuitive, modern user interface.\n\nIoT design and development:Design and implement your IoT strategy leveraging our expertise. We provide everything you need to move forward quickly and efficiently with your IoT business goals.\n\nIoT Assessment & Advisory:Kickstart your IoT journey by working with our experts to define your business challenges and goals and develop a roadmap that maximizes your ROI.\n\nIoT Platform Modernization:An IoT platform is responsible for provisioning and managing your fleet of devices, as well as ingesting, processing, aggregating and exposing the data that makes IoT valuable. Through our discovery and design, you gain a cloud native, robust and scalable IoT platform that can seamlessly grow with your business.\n\nIIoT Smart Factory Accelerator:Reduce the time required to monitor and optimize IIoT. Realize the value of predictive maintenance, real-time alerts and analytics to lower costs, mitigate potential risks and respond quickly to time-sensitive issues.\n\nData and AI strategy and roadmap:Create a holistic data and AI strategy that allows your organization to drive business value, mitigate risk and build a data-driven company.\n\nDatabase Migration and Modernization Assessment:Data experts will review modern cloud architectures and explore the tools available and make recommendations. We’ll overview where you are today in your data modernization journey — and where you want to go.\n\nData warehouse assessment:Data experts will assess and provide recommendations on the right-fit cloud data warehouse architecture for modernization to improve your data products’ efficiency, performance, scalability, security and reliability.\n\nHadoop assessment:Improve the performance, scalability, security and reliability of your Hadoop environment, while making it easier to accelerate innovation at scale. We can assess and provide recommendations on the right-fit cloud data architecture for accelerating modernization and realizing the benefits of scale.\n\nWell Architected Review for data assessment:A high-level audit of all data critical workloads against the Well Architected Framework.\n\nCloud data management capabilities assessment:An assessment to benchmark your current technology, processes and people against the enterprise-grade CDMC framework used by Fortune 500 data teams.\n\nData design labs:Helps you build a strategy and accelerate your path to production by providing a deeper understanding of data and analytics services, including database modernization, ETL migration, and modernization for batch streaming, modern data platforms, data lakehouse architecture and machine learning.\n\nCloud data migration:Move data across technologies and platforms, while minimizing risks, disruption and downtime.\n\nDatabase modernization:Modernize your databases to make them more efficient, scalable, reliable, secure and easier to manage.\n\nData warehouse migration:Shift data to the cloud to enable powerful reporting of critical analytics workloads.\n\nData lake migration:Migrate and store data in a flexible and cost-effective solution.\n\nBusiness intelligence modernization:Make data and analytics actionable and operational to your teams with the latest BI tools and integrations.\n\nCloud data platform:Realize value from your data faster with a cloud data platform. Gain insights and efficiencies from automated reporting and visualization.\n\nCloud data platform:Envision the possibilities with data analytics and we’ll help you develop practical solutions that focus on technology and business transformation.\n\nData-driven applications:Build a foundational platform that enables sharing siloed data across teams and other networks.\n\nOperating model and governance:Ensure data quality and define data workflows for successful data lifecycle management. We help you define and align to industry best practices for long-term data management.\n\nAnalytics and applied AI:Enable automated insights with analytics by training data to be intelligent and actionable with AI and machine learning.\n\nCloud native analytics:Enable a data-driven organization via robust analytics capabilities designed to meet your goals.\n\nDemand forecasting:Make intelligent guesses about future behaviors, like predicting churn, forecasting purchasing habits and anticipating inventory.\n\nAnomaly detection:Quickly identify data that doesn’t align with historical patterns.\n\nComputer vision:Interpret and classify information from images, videos and other content.\n\nConversational AI:Leverage and train data for the advanced speech and text capabilities used by virtual agents.\n\nIntelligent document processing:Scalable, cloud native solution for turning documents, photos and other data points into digitized, searchable content.\n\nCloud security advisory and assurance:To protect digital investments, modernize your cloud security and compliance with expert consultative services to help assess and transform cloud security and governance at scale, including security policies, architecture, assurance, governance and risk management — all while ensuring resiliency and compliance.\n\nCloud Security Posture Assessment:Understand your current cloud security posture with expert design and implementation recommendations to create a security operation that can address gaps and help reduce threat risks.\n\nRisk management and compliance:A suite of services designed to help you understand your business risks and compliance posture in the cloud, and help you build a plan to achieve and maintain compliance.\n\nSecurity architecture:Build security and privacy into your architecture, and provide technical support to teams that may not have the resources to staff senior security executive and technical roles.\n\nOffensive security:Enhance your cyber defenses by uncovering vulnerabilities, assessing the impact of a cyberattack and providing security assurance in your digital estate.\n\nSecurity advisory, engineering and compliance services also extend into:\n\nAdvanced identity protection and governance\n\nZero Trust architecture and networking\n\nApplication security and lifecycles\n\nDiscover a partnership that can help you achieve more – for your people, your business and your customers – today and into the future.\n\nConsulting and Advisory Services\n\nWe’re experts on your side, doing what it takes to get the job done right — from the first consultation to your daily operations.\n\nDecades of expertise matched with thousands of experts\n\nExpert guidance so you can maximize the benefits of modern cloud.\n\nProviding innovation and leadership in the technology services industry for 20+ years.\n\nBest Consultancy or System Integrator 2020, The Cloud Awards\n\nThe Forrester Wave™: Hosted Private Cloud Services in North America and Europe, Q2 2020\n\nOne of the leading AWS consulting partners with 14 competencies\n\nDell Technologies Four-time Partner of the Year Award\n\nGoogle Cloud First Premier Managed Services Partner\n\nGoogle Cloud Partner of the Year Award Winner\n\nMicrosoft Six-time Hosting Partner of the Year\n\nMicrosoft Azure Expert MSP designation for 2021\n\nOracle Cloud Service and Resell Partner\n\nSalesforce Platinum Consulting Partner\n\nVMware Premiere Service Provider\n\nDiscover related technology platforms and solutions to help you achieve smarter business outcomes.\n\nGrow revenue, increase efficiency and deliver the future with powerful cloud solutions delivered with industry-leading expertise.\n\nExplore powerful app solutions that help you gain efficiencies, improve operations and drive smarter business outcomes.\n\nHandle large volumes of data effectively and economically so you can accelerate your path to business insights.\n\nLet our certified security experts to secure your environments, helping you build efficiencies that let you deliver your future.\n\nAccelerating Enterprise IT Modernization with Hybrid Cloud\n\nReady to start the conversation?\n\nReady to start the conversation?\n\nFill out the form to be connected to one of our experts.\n\nFill out the form to be connected to one of our experts.\n\nYou may withdraw your consent to receive additional information from Rackspace Technology at any time. Information collected in this form is subject to theRackspace Technology Privacy Notice.\n\nTo create a ticket or chat with a specialist regarding your account, log into your account.\n\nLegacy Datapipe One (Service Now)\n\nRackspace Sovereign Services UK\n\nRackspace Technology accelerates the value of the cloud during every phase of a customer’s digital transformation. Join us on our mission.",
    "word_count": 1826,
    "crawled_at": "2025-11-25 09:07:53"
  },
  {
    "url": "https://www.rackspace.com/data",
    "title": "Data Solutions, Data Value and Insights | Rackspace Technology",
    "content": "Continuous, reliable access to the right data at the right time can help you make quick, informed decisions that take you closer to reaching your business goals. But you must ensure your legacy data architecture and technology solutions can handle your ever-increasing volumes of data. Rackspace Technology® offers a broad portfolio of data analytics solutions and data services designed to help you accelerate the adoption of modern data solutions while enabling your business transformation.\n\nData Analytics and Business Insights\n\nGain real-time, actionable insights that help you assess risks, reduce costs and shape business decisions.\n\nUse your data to make data-driven decisions that will help you achieve your business goals.\n\nAccelerate results with AI-driven innovation\n\nRackspace Technology helps organizations turn data into impact with production-ready AI solutions built on private, public and hybrid cloud platforms. Our expertise in generative and agentic AI empowers you to deliver secure, scalable and responsible outcomes across your enterprise.\n\nDeploy the right database management systems to maximize the value of your data and increase agility.\n\nAccelerate data optimization while helping to ensure security, uptime and seamless access across your organization.\n\nMake predictive decisions that accelerate innovation and increase ROI with integrated data architectures and AI.\n\nMap out a winning data strategy and data governance plan to extract the most value from your data.\n\nEmbrace the transformative power of generative AI to help you leverage advanced AI/ML capabilities.\n\nAccelerate the value of your data and the cloud with leading-edge advisory, professional and managed services for leading next-gen platforms.\n\nUtilize unstructured data to gain insights that raise your revenue, drive customer experiences and power business success.\n\nDiscover related technology platforms and solutions to help you achieve smarter business outcomes.\n\nMaximize the value of your data and the power of AWS cloud with the experience and expertise you need from Rackspace Technology.\n\nGenerate powerful business insights from your data quickly with a highly experienced team of big data experts.\n\nGain more business insight and identify data-driven growth opportunities.\n\nModernize your data warehouse so you can accelerate the delivery of deeper insights that can help you scale and drive your business forward.\n\nWith storage costs decreasing, it’s easier to keep more of your data for its potential value — if it’s indexed, protected and accessible.\n\nMobilize the power of Google Cloud data, backed by deep experience and expertise that can help you maximize its value.\n\nMake the most of Microsoft Azure for innovation, agility, cost savings and operational efficiency.\n\nScale flexibly and easily, no matter how large your database or user base is.\n\nGet fully managed, highly available datastores that minimize downtime, scale with your needs, and reduce risk.\n\nSimplify database management with expert support from Rackspace Technology. Our certified DBAs provide the expertise you need to optimize and secure your database environments.\n\nExperience peace of mind that your existing databases are expertly managed and performance optimized.\n\nHarness your data for a cloud native world\n\nRackspace Elastic Engineering for Data\n\nNo matter where you are in your data journey, Rackspace Technology Elastic Engineering for Data can help accelerate your path to data-driven innovation.\n\nDiscover a partnership that can help you achieve more – for your people, your business and your customers – today and into the future.\n\nConsulting and Advisory Services\n\nLiberate Your IoT Data to Expand Your Business Opportunities\n\nLiberate Your IoT Data to Expand Your Business Opportunities\n\nGrow opportunities and customer connections with integrated data\n\nSimplifying the big data dilemma\n\nReady to start the conversation?\n\nReady to start the conversation?\n\nFill out the form to be connected to one of our experts.\n\nFill out the form to be connected to one of our experts.\n\nYou may withdraw your consent to receive additional information from Rackspace Technology at any time. Information collected in this form is subject to theRackspace Technology Privacy Notice.\n\nTo create a ticket or chat with a specialist regarding your account, log into your account.\n\nLegacy Datapipe One (Service Now)\n\nRackspace Sovereign Services UK\n\nRackspace Technology accelerates the value of the cloud during every phase of a customer’s digital transformation. Join us on our mission.",
    "word_count": 679,
    "crawled_at": "2025-11-25 09:07:58"
  },
  {
    "url": "https://www.rackspace.com/applications",
    "title": "Applications | Rackspace",
    "content": "On this page: Solutions Success story Supported Platforms Get started Business Challenge Business runs a little smoother when your applications are working their hardest for you. Rackspace Technology™ application management services help you make the most of what you use today while preparing your organization for the future. Application Management and Operations Optimize your environment with expert administration, management and configuration so you can focus on staying ahead of the curve. Application Modernization Get expert guidance that helps you realize the benefits of modern applications and improve your return on investment. Cloud-Native Development Tap into the full benefits of the cloud by building applications with cloud native technologies, modern architectures and automated development workflows. Email and Productivity Let our experts handle your email and productivity solutions from setup to ongoing support, so you can stay focused on your core business. Customer Relationship Management Maximize your CRM platform so you can better serve your customers and transform your business. Digital Experience We’ll ensure your applications are fast, secure and available — so you can get the most from your digital experience. Enterprise Resource Planning Your ERP solution should work with where your business is now — and where it’s headed. Internet of Things and Edge Leverage our IoT and Edge experience to increase efficiencies and reduce time to market for your IoT adoption projects SaaS Lifecycle Management Optimization experts help you realize the full savings and business advantages of well-run SaaS applications. See More Case Stories Power your advantage Discover related technologies and platforms to help you achieve smarter business outcomes. Adobe Experience Manager Get an AEM solution that’s built for scalability, reliability and security — supported by a team of AEM experts. Dynamics 365 Unlock the power of intelligent CRM and ERP business applications in the cloud through connected platforms across Office 365 productivity applications and modern features that accelerate results. Microsoft 365 Find the right Microsoft 365 solutions for your specific business needs. Oracle We help you adopt new cloud-based Oracle applications and manage legacy Oracle apps and databases faster and with less risk. SAP Accelerate SAP adoption and optimization by engaging a team of certified experts and managed services across multicloud solutions that integrate across your environment. SAP on Google Cloud Essential tools and capabilities across a global platform, backed by Rackspace Application Services. SharePoint Discover how Microsoft SharePoint from Rackspace Technology can help transform the way your business gets work done. Sitecore We help you make the most of your digital experience platforms and turn more casual browsers into dedicated customers. Our approach Discover a partnership that can help you achieve more – for your people, your business and your customers – today and into the future. Consulting and Advisory Services Professional Services Managed Services Fanatical Experience™ Rackspace Fabric™ Ready to start the conversation? Ready to start the conversation? Fill out the form to be connected to one of our experts. Fill out the form to be connected to one of our experts. By submitting this form, I acknowledge that someone from Rackspace Technology will contact me via email or phone to discuss my request. You may withdraw your consent to receive additional information from Rackspace Technology at any time. Information collected in this form is subject to the Rackspace Technology Privacy Notice . Rackspace Technology Support To create a ticket or chat with a specialist regarding your account, log into your account. Legacy Datapipe One (Service Now) Rackspace Sovereign Services UK Support Phone 1-800-961-4454 International Support +1-512-361-4935 Help Documentation Support Documentation API Documentation System status Email & Apps system status Rackspace system status Rackspace Technology Careers Rackspace Technology accelerates the value of the cloud during every phase of a customer’s digital transformation. Join us on our mission.",
    "word_count": 621,
    "crawled_at": "2025-11-25 11:54:13",
    "source": "rackspace-rag-chatbot-raw",
    "source_file": "rackspace_0096_https_www_rackspace_com_applications.txt"
  },
  {
    "url": "https://www.rackspace.com/blog/strengthening-healthcare-operations-through-cyber-resilience",
    "title": "Strengthening Healthcare Operations Through Cyber Resilience",
    "content": "by Rich Fletcher, Global Marketing Director – Healthcare, Rackspace Technology\n\nStrengthening Healthcare Operations Through Cyber ResilienceNovember 24th, 2025\n\nThe Hidden Complexity of Microsoft 365 Copilot and How to Get Ready for ItNovember 19th, 2025\n\nThe Hidden Complexity of Microsoft 365 Copilot and How to Get Ready for ItNovember 19th, 2025\n\nOvercoming Cloud Adoption Challenges in HealthcareNovember 18th, 2025\n\nWhy Azure Arc Is Essential for Hybrid SuccessNovember 17th, 2025\n\nCloud InsightsNovember 24th, 2025\n\nCloud Insights, ProductsNovember 19th, 2025\n\nCloud Insights, ProductsNovember 19th, 2025\n\nCloud InsightsNovember 18th, 2025\n\nCloud Insights, ProductsNovember 17th, 2025\n\nCyber resilience has become a defining capability in healthcare. Learn how resilient infrastructure protects data, sustains operations and preserves patient trust amid rising cyber threats.\n\nThe new foundation for healthcare stability\n\nHealthcare depends on trust. Every clinical workflow, every care decision and every patient interaction relies on systems that must stay available and secure. As your organization adopts more digital platforms, from EHRs and clinical imaging systems to connected medical devices and patient engagement tools, the stakes rise. That reality became clear in 2024 when more than 276 million patient records were exposed, showing how modern threats can overwhelm traditional security programs.\n\nYou already know cybersecurity is essential, but the challenge has shifted. Today, the question isn’t whether you prevent every attack. It’s whether your clinical operations continue when something goes wrong. Cyber resilience provides that capability. It gives you the operational strength to anticipate disruption, withstand impact and recover with confidence while protecting patient data and maintaining trust.\n\nMoving beyond compliance to operational resilience\n\nMany healthcare security programs were designed around compliance reporting and regulatory requirements. Compliance still matters, but the threat landscape demands a broader, operational model. You need an approach that connects security, continuity and patient safety into one coordinated strategy.\n\nThat’s the purpose of our new white paper,Strengthening Healthcare Operations Through Cyber Resilience. It breaks down the four pillars that help you build a stronger foundation:\n\n1. Business impact analysisUnderstand which systems and processes are essential to patient care, revenue and daily operations. When you know exactly what matters most, you can prioritize protection and recovery with greater precision.\n\n2. Enhanced business continuity planningMove from static binders to dynamic, well-tested plans. Effective continuity work identifies how systems fail, how quickly services must return and which dependencies need isolation or backup.\n\n3. Isolated recovery environments (IREs)Recover from a secure, standalone environment designed to remain safe even if production systems are compromised. IREs help you restore critical services faster and with greater integrity.\n\n4. Infrastructure as code (IaC)Use automated, repeatable configuration definitions to rebuild environments quickly and accurately. IaC reduces guesswork and speeds up recovery after an attack.\n\nTogether, these pillars form a resilience-driven operating model that strengthens every part of your digital ecosystem.\n\nWhy cyber resilience matters now\n\nThe financial impact of a breach is significant, with the average cost in healthcare reaching $10.1 million and roughly 21 days of downtime, but the operational consequences are even more urgent. When systems fail, patient care slows. Clinical workflows stall. Decisions take longer. That disruption can have real-world consequences.\n\nRecent studies show what you may already be seeing across the industry:\n\n70% of attacks delay patient services\n\n56% postpone diagnostic tests or procedures\n\n28% correlate with increased patient mortality\n\nThese numbers highlight the reason cyber resilience has become central to operational strategy. Downtime affects more than revenue or reputation. It affects clinical integrity, care delivery and patient outcomes. A resilient model helps you reduce that risk and strengthen your ability to operate confidently in a connected environment.\n\nBuilding a more resilient future\n\nResilience begins long before an incident. You can take meaningful steps now that build real strength across your organization:\n\nRun scenario-based simulations that mimic real-world attacks\n\nValidate continuity plans under pressure, not just on paper\n\nEstablish out-of-band communication channels that remain usable even if identity systems are compromised\n\nAutomate recovery processes to accelerate the path back to normal operations\n\nEach step builds more stability into your environment and gives your teams clarity during high-stress moments. When your security, governance and operations functions align around a resilience-focused approach, you create a health system that can protect patients, preserve uptime and sustain trust, even during disruption.\n\nCyber resilience doesn’t replace cybersecurity. It elevates it. It helps you deliver dependable care with greater confidence and positions your organization for long-term stability in a world where digital systems are inseparable from clinical operations.\n\nRead the fullwhite paperto explore how a resilience-based strategy supports secure, uninterrupted healthcare delivery.",
    "word_count": 747,
    "crawled_at": "2025-11-25 09:08:02"
  },
  {
    "url": "https://docs.rackspace.com/docs/run-a-trace-route",
    "title": "Run A Trace Route | Rackspace Documentation",
    "content": "Trace routes help identify connectivity issues when you are trying to connect to your Rackspace Email mailbox. Prerequisites Applies to: Administrator or User Difficulty: Easy Time needed: Approximately 5 minutes Tools required: Access to the computer experiencing connectivity issues For more information about prerequisite terminology, see Cloud Office support terminology . A trace route illustrates the path created between your personal device and our mail server. Trace routes are useful in scenarios where the connection issue seems to be intermittent. Warning: A trace route is only effective if it is performed at the exact time that you are experiencing connectivity issues. It might be necessary to capture a trace route for several different occurrences of the issue. Go to the Windows Start menu in the lower left side of your desktop. Search for Command Prompt . Go to the Windows Start menu in the lower left side of your desktop. Search for Command Prompt . Open the Command Prompt application. Open the Command Prompt application. Enter the command tracert secure.emailsrvr.com . Enter the command tracert secure.emailsrvr.com . At the command prompt, a list of times and server names displays. When complete, a trace route ends with Trace complete. At the command prompt, a list of times and server names displays. When complete, a trace route ends with Trace complete. Go to the Spotlight tool for Mac. Search for Terminal . Go to the Spotlight tool for Mac. Search for Terminal . Open the Terminal application. Open the Terminal application. Enter the command traceroute secure.emailsrvr.com . A list of times and server names displays. Enter the command traceroute secure.emailsrvr.com . A list of times and server names displays. A trace route shows the sequential server hops taken to reach a server, in addition to the time it took to complete each hop. When reviewing a trace route, you are typically looking for a delay or a failure in the trace progression. For example, if the average hop is between 1 and 50 milliseconds and you see a hop the takes 1000 milliseconds, you have identified a delay in connection. If the trace does not complete, it might be a sign of connection issues. Trace routes most often identify a specific network where the connection issue is occurring. After you have identified the offending network, you should provide this information to your network administrator for that identified network. This might be your Internet service provider, your business's local network administrator, or it took to complete each hop. When reviewing a trace route, you are typically looking for a delay or a failure in the trace progression. For example, if the average hop is between 1 and 50 milliseconds and you see a hop the takes 1000 milliseconds, you have identified a delay in connection. If the trace does not complete, it might be a sign of connection issues. Trace routes most often identify a specific network where the connection issue is occurring. After you have identified the offending network, you should provide this information to your network administrator for that identified network. This might be your Internet service provider, your business's local network administrator, or your email administrator. Notify them of the issue for further direction in resolving the issue. Updated 5 days ago",
    "word_count": 542,
    "crawled_at": "2025-11-25 11:37:39",
    "source": "rackspace-rag-chatbot",
    "num_chunks": 2
  },
  {
    "url": "https://www.rackspace.com/case-studies/seattle-childrens",
    "title": "Seattle Childrens | Rackspace Documentation",
    "content": "Optimize Epic EMR system management while maintaining availability, data security, and cost-effective, scalable operations. Customer Ranked as one of the top children’s hospitals in the country by U.S. News & World Report , Seattle Children’s Hospital serves as the pediatric and adolescent academic medical center for Washington, Alaska, Montana and Idaho — the largest region of any children’s hospital in the country. As one of the nation’s top five pediatric research centers, Seattle Children’s Research Institute is internationally recognized for its work in neurosciences, immunology, cancer, infectious diseases, injury prevention and much more. Seattle Children’s Foundation and Seattle Children’s Guild Association — the largest all-volunteer fundraising network for any hospital in the country — work to raise funds for lifesaving care and research. Together, Seattle Children’s Hospital, Research Institute and Foundation deliver superior patient care, advance new discoveries and treatments through pediatric research, and raise funds to create better futures for patients. “Founded over a century ago by a group of philanthropic women, Seattle Children’s remains dedicated to its mission to provide hope, care and cures to help every child live the healthiest and most fulfilling life possible,” said Dr. Zafar Chaudry, Senior VP, Chief Digital Officer and Chief AI and Information Officer. Situation As the healthcare landscape evolved, Seattle Children's recognized the opportunity to optimize its Epic electronic medical record (EMR) system. \"Epic is our core electronic medical record and a critical component of the hospital’s patient care operations,\" said Dr. Chaudry. Seattle Children’s evaluated potential Epic hosting partners against several categories: availability, security, expertise, and cost. Ensuring continuous availability and minimizing system downtime was critical, as even brief interruptions could significantly impact patient care and hospital operations. Seattle Children’s needed a partner to provide near-constant uptime while allowing for system updates and maintenance. The hospital also needed to secure sensitive patient data in compliance with HIPAA regulations, and this challenge was intensified by the growing demand for IT resources as Seattle Children's expanded its services and patient base. In addition, Seattle Children’s needed to balance these criteria with infrastructure spend to run and maintain the EMR. “Collaborating with Rackspace Technology enables my team to focus solely on supporting our continuous availability and minimizing system downtime was critical, as even brief interruptions could significantly impact patient care and hospital operations. Seattle Children’s needed a partner to provide near-constant uptime while allowing for system updates and maintenance. The hospital also needed to secure sensitive patient data in compliance with HIPAA regulations, and this challenge was intensified by the growing demand for IT resources as Seattle Children's expanded its services and patient base. In addition, Seattle Children’s needed to balance these criteria with infrastructure spend to run and maintain the EMR. “Collaborating with Rackspace Technology enables my team to focus solely on supporting our clinicians, as they manage the complexities and risks associated with our technology.” Solution Seattle Children's turned to Rackspace Technology® for a comprehensive solution to migrate, host and manage its Epic deployment. “We partnered with Rackspace because of Rackspace Fanatical Experience® and their ability to provide an infrastructure to a guaranteed uptime of 99.999%, which means that our clinicians would have secure access to our EMR around the clock at the point of care,” said Dr. Chaudry. Chaudry said Seattle Children's selected Rackspace as its infrastructure partner for Epic for several reasons. “First, Rackspace guaranteed an uptime that couldn’t be matched,” he said. “It also provided access to skilled resources because we purchased a managed service, giving us certified Epic specialists to run our system 24x7x365 — something I could not do in-house.” To meet the hospital’s immediate needs and long-term growth, Rackspace Technology designed a fully HIPAA-compliant, HITRUST-certified hosted private cloud solution. It delivers 99.999% uptime, 24x7x365 support from certified Epic specialists, and robust security controls to help protect sensitive patient data. The scalable infrastructure will adapt to future demands, while a predictable pricing model helps to improve financial planning. To address specific requirements like network configuration and security controls, Rackspace Technology partnered with Seattle Children's. \"Rackspace and Seattle Children's worked together closely to ensure that an appropriate configuration was built that factored in elements such as cost, the actual design performance of the environment, as well as ensuring that the redundancy really met our needs,\" said Nigel Hartell, senior director and chief architect at Seattle Children's. This collaborative approach ensured that the solution met technical requirements and aligned with Seattle Children's operational needs and long-term strategic goals . The scalable infrastructure will adapt to future demands, while a predictable pricing model helps to improve financial planning. To address specific requirements like network configuration and security controls, Rackspace Technology partnered with Seattle Children's. \"Rackspace and Seattle Children's worked together closely to ensure that an appropriate configuration was built that factored in elements such as cost, the actual design performance of the environment, as well as ensuring that the redundancy really met our needs,\" said Nigel Hartell, senior director and chief architect at Seattle Children's. This collaborative approach ensured that the solution met technical requirements and aligned with Seattle Children's operational needs and long-term strategic goals. The Rackspace team's clear understanding of both the Epic system and the unique demands of healthcare IT allowed the combined team to tailor the solution, creating a robust and flexible foundation for the hospital's critical EMR system. \"When I started working with the Rackspace team, it was apparent that they were very familiar with Epic as an environment,” said Hartell. “They didn't look at it as a series of servers or individual technology components. They were actually aware of it as a system, which supported the success of our partnership.\" Seattle Children's clinicians now have 99.999% uptime for their EMR system, maximizing uninterrupted, high-quality patient care. Outcome Through its partnership with Rackspace Technology, Seattle Children's Hospital optimized its current IT operations and positioned itself for future innovation in healthcare technology — all in service of its mission to provide the best possible care for children. The transition to the new infrastructure concluded four weeks ahead of schedule, minimizing disruption to hospital operations. \"The feedback from clinical staff was, 'Did we actually have a downtime?'\" said Dr. Chaudry. \"That's testament to the fact that it was meticulously planned, executed and communicated.\" The new infrastructure enhanced performance with improved speed and reliability. \"With our new infrastructure running our Epic EMR, we found solid reliability,” said Dr. Chaudry. “The system is very responsive with no lag time.\" The Rackspace 99.999% uptime guarantee helps to ensure that clinicians have constant access to critical patient information. Seattle Children's also benefits from a predictable cost model, which allows for better financial planning. Rackspace transitioned Seattle Children’s from a consumption-based cost model to a fixed-fee model. By transferring responsibility for Epic infrastructure management, the hospital can increase its focus on patient care. “By leveraging Rackspace Technology's expertise, I can effectively mitigate infrastructure running our Epic EMR, we found solid reliability,” said Dr. Chaudry. “The system is very responsive with no lag time.\" The Rackspace 99.999% uptime guarantee helps to ensure that clinicians have constant access to critical patient information. Seattle Children's also benefits from a predictable cost model, which allows for better financial planning. Rackspace transitioned Seattle Children’s from a consumption-based cost model to a fixed-fee model. By transferring responsibility for Epic infrastructure management, the hospital can increase its focus on patient care. “By leveraging Rackspace Technology's expertise, I can effectively mitigate risk,” said Dr. Chaudry. The successful migration and optimization of the Epic system has opened new possibilities for Seattle Children's, including the use of high-performance computing (HPC) environments for research in the Rackspace Private Cloud. \"The relationship with Rackspace means that we are able to actually take care of that, and our talented team can focus on adding the right kind of libraries, packages and software that advances the science at Seattle Children’s Research Institute,\" said Hartell. This expanded use of technology is enabling Seattle Children's to push the boundaries of pediatric care and research, ultimately benefiting the children and families they serve. \"We had a great experience working with Rackspace as a true partner,\" said Hartell. \"It's essential to bring different cultures together for a successful outcome, which was our experience with the Epic migration.\" Dr. Chaudry concluded, \"We're enabling our physicians to access the right information at the point of care all the time, and this empowers our clinicians to make decisions that help our patients live their most fulfilling lives.\" About Rackspace Technology Rackspace Technology is a leading end-to-end hybrid cloud and AI solutions company. We can design, build, and operate our customers' cloud environments across all major technology platforms, irrespective of technology stack or deployment model. We partner with our customers at every stage of their cloud journey, enabling them to modernize applications, build new products, and adopt innovative technologies. Let’s Talk Strategy Let’s Talk Strategy Tell us a little about your challenges and we’ll contact you. Tell us a little about your challenges and we’ll contact you. By submitting this form, I acknowledge that someone from Rackspace Technology will contact me via email or phone to discuss my request. You may withdraw your consent to receive additional information from Rackspace Technology at any time. Information collected all major technology platforms, irrespective of technology stack or deployment model. We partner with our customers at every stage of their cloud journey, enabling them to modernize applications, build new products, and adopt innovative technologies. Let’s Talk Strategy Let’s Talk Strategy Tell us a little about your challenges and we’ll contact you. Tell us a little about your challenges and we’ll contact you. By submitting this form, I acknowledge that someone from Rackspace Technology will contact me via email or phone to discuss my request. You may withdraw your consent to receive additional information from Rackspace Technology at any time. Information collected in this form is subject to the Rackspace Technology Privacy Notice . Rackspace Technology Support To create a ticket or chat with a specialist regarding your account, log into your account. Legacy Datapipe One (Service Now) Rackspace Sovereign Services UK Support Phone 1-800-961-4454 International Support +1-512-361-4935 Help Documentation Support Documentation API Documentation System status Email & Apps system status Rackspace system status Rackspace Technology Careers Rackspace Technology accelerates the value of the cloud during every phase of a customer’s digital transformation. Join us on our mission.",
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    "url": "https://docs.rackspace.com/docs/understanding-the-rackspace-technology-dba-onboarding-process",
    "title": "Understanding The Rackspace Technology Dba Onboarding Process | Rackspace Documentation",
    "content": "After you purchase your Rackspace Technology DBA solution, the Rackspace Technology DBA team begins designing the backend infrastructure framework necessary to support your environment. This process can take up to 2 weeks. After this initial setup, an onboarding steward contacts you to collect details about your environment and help familiarize you with the Rackspace Technology Customer Portal. The onboarding team also ensures that your database meets the technical requirements for interfacing with the DBA service. The onboarding team is responsible for formally transitioning your database instance to the Database and Customer Success teams. During the onboarding process, the onboarding team provides you with a Discovery document that outlines the kinds of information necessary for a successful engagement. The Discovery document requires you to provide the following: Administrative access to your environment for DBAs Contact information for team members you want us to notify in an emergency Information about your infrastructure The following are some examples of additional information that you need to provide to the onboarding team: What are you using the database for? What are useful details about how you are using this database? Any relevant information about the application and environment. If you are an ADT customer, then you have additional meetings with your Lead DBA to introduce them to your environment. The following diagram provides an overview of the onboarding and migration processes for ADT and PDM customers. The following section provides additional details the Rackspace Technology DBA solution onboarding experience. The Rackspace Technology Portal The Rackspace Technology Portal During the onboarding process, we provide access to the Rackspace Technology Portal, which you can use to interact with customer support and create and view tickets related to your DBA solution. You can also report any issues or concerns regarding your database through the Rackspace Technology Portal. This places your request in a queue where multiple Rackspace Technology personnel review it. If you are not familiar with this portal, review the Customer Portal Onboarding Guide for more information. Updated 5 days ago",
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    "url": "https://docs.rackspace.com/docs/appendix",
    "title": "Appendix | Rackspace Documentation",
    "content": "Datadog (DD) An application performance monitoring (APM) tool that Rackspace Application Services uses. Datadog Notifications & Automations The action Datadog takes when an Datadog monitor policy violation occurs. An alert action can create tickets, notify your team, collect thread dumps, or execute remediation scripts. Datadog Monitor Conditions Links Datadog monitor policies or other triggers to the desired Datadog alert action. Datadog Alert Policy Monitors that compare current application metrics, such as response time or error rates, to thresholds. Thresholds can be statically defined based on business needs, baselines automatically generated using past data, or a combination of the two. Application Performance Management (APM) APM tools take raw data from your application and transform them into useful information about how smoothly your application runs and where potential bottlenecks might be. Rackspace uses either Datadog or New Relic as your APM tooling. Application Support Engineer (ASE) ASEs are staffed 24x7 and have a broad set of knowledge across all the named apps that RAS Digital Experience supports. ARIC A logic system that directs the actions of the Rackspace RBA automation tool. AWX A central server and user interface used to run Ansible automation tasks within a customer environment. Rackspace ASEs use AWX to install and maintain RAS software and supported applications. Business transaction A logical grouping of related URLs that allows your APM tool to consolidate metrics for multiple related pages, such as all checkout-related pages. Deployment In the context of working with Rackspace Application Services, deployment is the process by which RAS pushes updated code or software components to the application. A deployment enables new features or fixes bugs. Jenkins An automation tool used primarily for Oracle Web Commerce code deployments. Infrastructure agent A lightweight, standalone APM agent that reports operating system metrics such as CPU usage, network traffic, and so on. Named app An application in which specific Rackspace engineers and architects specialize. Named apps engineers work regular US business hours but are available 24x7 to address production-down emergencies. The ASE team handles escalation to named apps engineers. The Linux named apps are ATG/Oracle Web Commerce and Adobe AEM. The Windows named app is Sitecore. New Relic A common APM tool used by Rackspace Application Services. New Relic alert condition The New Relic implementation of a monitor. Alert policies compare current application metrics Infrastructure agent A lightweight, standalone APM agent that reports operating system metrics such as CPU usage, network traffic, and so on. Named app An application in which specific Rackspace engineers and architects specialize. Named apps engineers work regular US business hours but are available 24x7 to address production-down emergencies. The ASE team handles escalation to named apps engineers. The Linux named apps are ATG/Oracle Web Commerce and Adobe AEM. The Windows named app is Sitecore. New Relic A common APM tool used by Rackspace Application Services. New Relic alert condition The New Relic implementation of a monitor. Alert policies compare current application metrics, such as response time or error rates, to thresholds. You can define alert thresholds based on business needs. New Relic alert policy A group of one or more alert conditions linked to a New Relic Notification Channel. New Relic Notification Channel New Relic uses a notification channel to create tickets or notify your team when an alert condition violation occurs. Runbook Automation (RBA) Rackspace uses an RBA as the primary automation tool to create alert tickets and perform automated tasks in response to an alert. Synthetic monitor Runs from remote pollers and mimics user actions on your website. Synthetic monitors test functionality similar to how your end users interact with the site. Thread dump A saved snapshot of the execution stack for each JVM thread. Thread dumps enable Rackspace to see what each thread was doing at the time of the snapshot. You should take thread dumps when the issue or condition that you want to debug is active. Traces Provides detailed page load data, including a list of the slowest methods to execute and errors encountered during page load. Use transaction snapshots for troubleshooting. Updated 5 days ago",
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    "url": "https://www.rackspace.com/security/network-security",
    "title": "Network Security | Rackspace Documentation",
    "content": "On this page: Business Challenge Use Cases Case Study Supported Platforms Resources Get Started It’s a challenge to build a secure network infrastructure while also maintaining performance and efficiencies across multiple environments. We provide security solutions designed to protect your environment, along with around-the-clock support from certified security experts. Whether your environment consists of dedicated hardware, resources in the cloud or both, Rackspace Technology can help by customizing your network configuration to meet your business needs. Use Cases Identify Threats Before They Impact Your Network Our threat defense and intelligence services detect threats quickly with an Intrusion Prevention System (IPS), intelligence feeds and malware protection designed to block malicious traffic before it enters your network. Secure Application Delivery Give your applications a performance boost with load balancers and application delivery controllers (ADCs) from F5 Networks. Application Delivery - We’ll configure your network to distribute traffic across your dedicated and cloud servers, geographic regions and data centers — so you can minimize bottlenecks and deliver content faster. Application Security - We’ll help protect your business-critical applications from attacks using a combination of hardware-based protection and advanced security software. Our network security experts can create a custom solution to help reduce vulnerabilities — so you can focus on your core business. Cloud Readiness - We’ll balance traffic between your dedicated and cloud servers, so your applications utilize your network and cloud resources efficiently. And to help you scale applications quickly, spin up cloud servers on-demand with RackConnect® Reduce Downtime Help protect your data and safeguard against service interruptions with IPSec and Common Criteria EAL4 evaluation status certified firewalls to stop malicious packets from entering your network. Secure Connectivity Allow your employees to securely access your network from outside the office with client-to-site VPN licenses. Protect Your Network Help prevent malicious packets from reaching your network using a dedicated firewall. We’ll help you apply filtering rules to your network traffic, so you can manage access to data and safeguard against service interruptions. Traffic is inspected and filtered based on these rules before being sent to your server. Get visibility into application-level traffic with options to enforce policies to control inbound and outbound traffic (from employees and devices) down to the application and user levels, by zones, geolocation, IPs, inappropriate websites and more. Do you know your cyber security risk score? Cybersecurity Risk Self-Assessment By answering these simple Your Network Help prevent malicious packets from reaching your network using a dedicated firewall. We’ll help you apply filtering rules to your network traffic, so you can manage access to data and safeguard against service interruptions. Traffic is inspected and filtered based on these rules before being sent to your server. Get visibility into application-level traffic with options to enforce policies to control inbound and outbound traffic (from employees and devices) down to the application and user levels, by zones, geolocation, IPs, inappropriate websites and more. Do you know your cyber security risk score? Cybersecurity Risk Self-Assessment By answering these simple questions about your cybersecurity technology, processes and people, you’ll receive a cybersecurity risk score against our benchmark that can help identify common security gaps in your environment that you may not be aware of. See more case studies Our approach Discover a partnership that can help you achieve more – for your people, your business and your customers – today and into the future. Consulting and Advisory Services Professional Services Managed Services Fanatical Experience Rackspace Fabric Ready to Start the Conversation? We’re experts on your side, doing what it takes to get the job done right — from the first consultation to your daily operations. Our Expertise Explore our expert credentials and industry recognition. Supported Platforms Discover related technologies and platforms to help you achieve smarter business outcomes. Amazon Web Services Experience how AWS’s leading-edge cloud capabilities can help you work smarter, lower costs and innovate with agility. Managed Hosting Managed Hosting on bare metal delivers maximum uptime, visibility, security and control for your custom dedicated needs. Google Cloud Accelerate your business with Rackspace Services and tailored solutions on Google Cloud's innovative technology. Microsoft Azure Solve cloud challenges with a managed Microsoft Azure solution that helps you build new revenue streams, increase efficiency and deliver incredible experiences. VMware As a VMware Cloud Service Provider Pinnacle partner, Rackspace Technology delivers fully managed VMware Cloud Foundation™ solutions to help optimize performance, lower costs and ensure compliance. Rackspace Elastic Engineering Your Elastic Engineering for Security pod works as an extension of your team helping you meet cloud security and compliance goals. Related resources Next Generation Firewalls Don’t pay the price for ransomware Ready to start the conversation? Ready to start the conversation? Fill out the form to be connected to one of our experts. Fill out the form to be connected to one of our experts. By submitting this form, I acknowledge that someone from Rackspace Technology will contact me via email or phone to Provider Pinnacle partner, Rackspace Technology delivers fully managed VMware Cloud Foundation™ solutions to help optimize performance, lower costs and ensure compliance. Rackspace Elastic Engineering Your Elastic Engineering for Security pod works as an extension of your team helping you meet cloud security and compliance goals. Related resources Next Generation Firewalls Don’t pay the price for ransomware Ready to start the conversation? Ready to start the conversation? Fill out the form to be connected to one of our experts. Fill out the form to be connected to one of our experts. By submitting this form, I acknowledge that someone from Rackspace Technology will contact me via email or phone to discuss my request. You may withdraw your consent to receive additional information from Rackspace Technology at any time. Information collected in this form is subject to the Rackspace Technology Privacy Notice . Rackspace Technology Support To create a ticket or chat with a specialist regarding your account, log into your account. Legacy Datapipe One (Service Now) Rackspace Sovereign Services UK Support Phone 1-800-961-4454 International Support +1-512-361-4935 Help Documentation Support Documentation API Documentation System status Email & Apps system status Rackspace system status Rackspace Technology Careers Rackspace Technology accelerates the value of the cloud during every phase of a customer’s digital transformation. Join us on our mission.",
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    "url": "https://www.rackspace.com/cloud/storage",
    "title": "Storage | Rackspace Documentation",
    "content": "On this page: Overview Storage Solutions Related Resources Get Started Power your private cloud with Rackspace storage solutions Rackspace Private Cloud Storage Solutions provides a unified, fully managed foundation for storing and protecting your organization’s critical data. Designed for performance, scalability and reliability, Rackspace storage services integrate seamlessly with your private cloud to support workloads ranging from transaction‑heavy databases to large data repositories and backups. Whether you need high‑performance volumes for applications, shared file systems for collaboration, or massively scalable object storage for archiving and analytics, Rackspace Private Cloud Storage Solutions delivers an expert‑managed experience with predictable costs and enterprise‑grade support. Storage solutions Rackspace Private Cloud Storage Solutions delivers predictable costs, high availability and 24x7x365 expert operations for mission-critical, secure and compliant data requirements. Our solutions help you accelerate delivery, simplify governance, and keep critical data protected and ready for business. Block Storage Run your most demanding workloads with consistent performance, enterprise reliability and scalability. File Storage Share, store and scale workloads with enterprise-grade file storage for hybrid and multicloud environments. Object Storage Maximize the value of your unstructured data with clear and consistent pricing. See more case studies Related resources Rackspace Technology Block Storage Rackspace Technology File Storage Rackspace Object Storage Ready to start the conversation? Ready to start the conversation? Fill out the form to be connected to one of our experts. Fill out the form to be connected to one of our experts. By submitting this form, I acknowledge that someone from Rackspace Technology will contact me via email or phone to discuss my request. You may withdraw your consent to receive additional information from Rackspace Technology at any time. Information collected in this form is subject to the Rackspace Technology Privacy Notice . Rackspace Technology Support To create a ticket or chat with a specialist regarding your account, log into your account. Legacy Datapipe One (Service Now) Rackspace Sovereign Services UK Support Phone 1-800-961-4454 International Support +1-512-361-4935 Help Documentation Support Documentation API Documentation System status Email & Apps system status Rackspace system status Rackspace Technology Careers Rackspace Technology accelerates the value of the cloud during every phase of a customer’s digital transformation. Join us on our mission.",
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    "url": "https://docs.rackspace.com/docs/view-and-pay-unpaid-invoices-cloud-office-control-panel",
    "title": "View And Pay Unpaid Invoices Cloud Office Control Panel | Rackspace Documentation",
    "content": "This article describes how to view and pay unpaid invoices in the Cloud Office Control Panel. Note: These steps are for customers who are billed automatically. If you are emailed an invoice, follow the instructions in the email. Prerequisites Applies to: Administrator Difficulty: Easy Time needed: Approximately 5 minutes Tools required: Control Panel billing permissions For more information on prerequisite terminology, see Cloud Office support terminology . View unpaid invoices To view unpaid invoices for your Cloud Office account, log in to the control panel and perform the following steps: In the top navigation bar, click your account number and select Billing & Payments . In the top navigation bar, click your account number and select Billing & Payments . On the Billing & Payments tab, click Invoices . A list of invoices displays showing the amount of each invoice and a brief description. On the Billing & Payments tab, click Invoices . A list of invoices displays showing the amount of each invoice and a brief description. To view a detailed invoice, click the invoice number. To view a detailed invoice, click the invoice number. To pay the invoice, click Pay in the Action column. To pay the invoice, click Pay in the Action column. If necessary, update the credit card information to process the payment. If necessary, update the credit card information to process the payment. Make any necessary changes, and then click Pay Invoice to pay your invoice. Make any necessary changes, and then click Pay Invoice to pay your invoice. Updated 5 days ago",
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    "url": "https://docs.rackspace.com/docs/create-an-email-archive-login-message",
    "title": "Create An Email Archive Login Message | Rackspace Documentation",
    "content": "Account administrators can create a login message for users to see when they log in to their email archive at https://domaincom.archivesrvr.com . The message can include any kind of useful information including login instructions or terms of use. Note: Only account administrators can create a login message, and only one message is shown on the login screen at a time. Complete the following steps to create a login message for Archive Manager users: 1. Log in to the Archive Manager . For more information, see Log in to the Archive Manager . 2. Click Admin in the upper-right corner. 3. Click Settings . 4. Click Login Messages . 5. On the right side of the window, click New Message . 6. Enter the body of the message in the blank box next to Message . 7. Click the calendar icon next to Starts on and select a start date. Note: By default, dates are formatted in military time. You can modify the date format. 8. Click the calendar icon next to Expires On and select an end date. 9. Click Create . Updated 5 days ago",
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    "url": "https://docs.rackspace.com/reference/customer-service-v1",
    "title": "Customer Service V1 | Rackspace Documentation",
    "content": "Last updated: Jun 15, 2021 The Rackspace Customer Management Service enables management of customer information through an application programming interface (API). This guide is intended to assist software developers who want to develop applications by using the REST API for Customer Management Service. To use the information in this guide, you should have a general understanding of the service and have access to an installation of it. You should also be familiar with the following technologies: RESTful web services HTTP/1.1JSON or XML serialization formats Use the following links to go directly to user and reference information for the Customer Management Service REST API: Getting started General API information API reference",
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  {
    "url": "https://www.rackspace.com/applications/microsoft-365-copilot",
    "title": "Microsoft 365 Copilot | Rackspace Documentation",
    "content": "Launch Microsoft 365 Copilot with a full Flight Plan Microsoft 365 Copilot combines the power of large language models with your organization’s data to create one of the most powerful productivity tools on the planet. Use it to unlock productivity and uplevels skills in the Microsoft tools your teams already use: Word, Excel, PowerPoint, Outlook, Teams and more. We help you launch Microsoft 365 Copilot quickly through supported integration across your organization. We can help you get started with a using our full flight plan, including a complimentary Microsoft 365 Copilot’s Readiness Assessment and Preflight Checks to prepare your organization for a successful implementation. Features Copilot for Microsoft 365 use cases Use case for HR teams: They can leverage Microsoft 365 Copilot for new employee recruitment, hiring and onboarding, compliance with all laws and regulations, and training for diversity, equity, inclusion, and belonging. Use case for salespeople: They can use it to prospect and generate leads, collaborate with marketing, and create sales presentations and demos. Use case for marketing teams: They can leverage it to develop more informed marketing strategies, collaborate more efficiently with cross-functional teams, and build and manage stronger team relationships. Use case for data analysts: They can use it to create more complete budget and forecasting documents, make more informed and strategic business decisions, and stay on top of budgeting, analysis, and reporting. Use case for finance professionals: They can leverage it to analyze business results for validating or pivoting, summarize new trends that could impact finances, and share solutions across the organization quickly. Use case for technology experts: They can leverage it to streamline IT procurement and asset management, accelerate user support and training, and create strong backup and disaster recovery. Security and compliance controls Unlock productivity and unleash creativity in a safe environment that inherits your Microsoft security, compliance and privacy policies. Manage overprivileged and risky users: Use Microsoft Entra ID’s identity and access management features to evaluate login attempts based on user or group membership, IP location, device state, application or risk detection. Mitigate device risk: Use Microsoft Intune’s endpoint management tools to limit the use of work applications on personal devices. Prevent data over exposure: Use Microsoft Purview Information Protection funcationality to limited user’s permissions to data consumption and processing. Discover and control AI application use: Use Microsoft Defender for Cloud Apps to discover and assess risk across 400+ its your Microsoft security, compliance and privacy policies. Manage overprivileged and risky users: Use Microsoft Entra ID’s identity and access management features to evaluate login attempts based on user or group membership, IP location, device state, application or risk detection. Mitigate device risk: Use Microsoft Intune’s endpoint management tools to limit the use of work applications on personal devices. Prevent data over exposure: Use Microsoft Purview Information Protection funcationality to limited user’s permissions to data consumption and processing. Discover and control AI application use: Use Microsoft Defender for Cloud Apps to discover and assess risk across 400+ AI applications and to block or approve AI applications use across your organization. Extensibility potential Extend and customize Microsoft 365 Copilot experiences with plugins that enable you to expand your organization’s AI-powered productivity, skills and creativity. Extend capability and efficiency ​: Customize and connect your applications to Microsoft 365 Copilot with plugins designed to increase productivity across daily tasks and workflows. Expand ​organizational context ​: Ground Microsoft 365 Copilot in your organization’s content and data with Graph and Dataverse to help create deeper insights and connections.​ Preserve trust​: Establish full control over how Microsoft 365 Copilot operates in your organization’s security and compliance boundaries. Full Flight Plan for Microsoft 365 Copilot Secure your data, simplify setup and watch efficiency skyrocket. Accelerate the launch of Microsoft 365 Copilot and streamline integration across your organization with our full flight plan. Start with a complimentary readiness assessment or move directly to Preflight Checks by FAIR™. Power Up Your Advantage Discover related technology platforms and solutions to help achieve more informed business outcomes. Microsoft 365 Find the right Microsoft 365 solutions for your specific business needs. Email and Productivity Let our experts handle your email and productivity solutions from setup to ongoing support, so you can stay focused on your core business. SharePoint Discover how Microsoft SharePoint from Rackspace Technology can help transform the way your business gets work done. Related resources Preflight Checks for Microsoft 365 Copilot How to Accelerate Your Microsoft 365 Copilot Launch with FAIR and Rackspace Technology Ready to get started? Ready to get started? Fill out the form to be connected to one of our experts. Fill out the form to be connected to one of our experts. By submitting this form, I acknowledge that someone from Rackspace Technology will contact me via email or phone to discuss my request. You may withdraw your consent to receive additional information from Rackspace Technology at any core business. SharePoint Discover how Microsoft SharePoint from Rackspace Technology can help transform the way your business gets work done. Related resources Preflight Checks for Microsoft 365 Copilot How to Accelerate Your Microsoft 365 Copilot Launch with FAIR and Rackspace Technology Ready to get started? Ready to get started? Fill out the form to be connected to one of our experts. Fill out the form to be connected to one of our experts. By submitting this form, I acknowledge that someone from Rackspace Technology will contact me via email or phone to discuss my request. You may withdraw your consent to receive additional information from Rackspace Technology at any time. Information collected in this form is subject to the Rackspace Technology Privacy Notice . Rackspace Technology Support To create a ticket or chat with a specialist regarding your account, log into your account. Legacy Datapipe One (Service Now) Rackspace Sovereign Services UK Support Phone 1-800-961-4454 International Support +1-512-361-4935 Help Documentation Support Documentation API Documentation System status Email & Apps system status Rackspace system status Rackspace Technology Careers Rackspace Technology accelerates the value of the cloud during every phase of a customer’s digital transformation. Join us on our mission.",
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    "url": "https://www.rackspace.com/services/fanatical-experience",
    "title": "Fanatical Experience | Rackspace Documentation",
    "content": "On this page: Overview Use Cases Case Study Get Started Fanatical Experience® is more than just a philosophy; it's our belief in the importance of making every interaction the best it can be for you, our customer. We believe in driving outcomes for your business, and that our duty to helping you succeed should underpin each decision we make on your behalf. At Rackspace®, we’re committed to delivering proactive service, unmatched expertise and the latest tools — all tailored to help ensure technology is at your fingertips when and how you want it. Our global teams are on standby and ready to support you 24x7x365. This obsession with customer success has been part of our DNA for more than 20 years and extends beyond our commitments to service and support to shaping our culture, guiding our interactions and influencing how we engage with communities. Our mission Embrace technology We develop and explore new technologies while mastering those most important to our customers. Empower customers We help customers achieve their business goals by working with them every step of the way. Deliver the future We prepare our customers for the future faster than they can do it themselves. Solve: Insights for your path forward Our thought leadership destination for leaders in tech Whether providing a Fanatical Experience®, or keeping your informed on what's happening in the industry, Rackspace Technology is here to help. Our Approach Discover a partnership that can help you achieve more – for your people, your business and your customers – today and into the future. Consulting and Advisory Services Professional Services Managed Services Fanatical Experience® Rackspace Fabric™ Ready to Start the Conversation? We’re experts on your side, doing what it takes to get the job done right — from the first consultation to your daily operations. Decades of expertise matched with thousands of experts Expert guidance so you can maximize the benefits of modern cloud. Recognized leadership Providing innovation and leadership in the technology services industry for 20+ years. Best Consultancy or System Integrator 2020, The Cloud Awards The Forrester Wave™: Hosted Private Cloud Services in North America and Europe, Q2 2020 AWS Premier Consulting Partner AWS MAP Partner One of the leading AWS consulting partners with 14 competencies Dell Technologies Four-time Partner of the Year Award Dell Titanium CSP Partner Google Cloud First Premier Managed Services Partner Google Cloud Partner of the Year Award Winner Microsoft Gold Partner Microsoft Six-time Hosting Partner of the Year Microsoft Azure Expert MSP designation for 2021 Oracle Cloud Service and of modern cloud. Recognized leadership Providing innovation and leadership in the technology services industry for 20+ years. Best Consultancy or System Integrator 2020, The Cloud Awards The Forrester Wave™: Hosted Private Cloud Services in North America and Europe, Q2 2020 AWS Premier Consulting Partner AWS MAP Partner One of the leading AWS consulting partners with 14 competencies Dell Technologies Four-time Partner of the Year Award Dell Titanium CSP Partner Google Cloud First Premier Managed Services Partner Google Cloud Partner of the Year Award Winner Microsoft Gold Partner Microsoft Six-time Hosting Partner of the Year Microsoft Azure Expert MSP designation for 2021 Oracle Cloud Service and Resell Partner Salesforce Platinum Consulting Partner SAP Silver Partner VMware® Cloud Verified VMware Premiere Service Provider Power your advantage Discover related technology platforms and solutions to help you achieve smarter business outcomes. Cloud Grow revenue, increase efficiency and deliver the future with powerful cloud solutions delivered with industry-leading expertise. Applications Explore powerful app solutions that help you gain efficiencies, improve operations and drive smarter business outcomes. Data Handle large volumes of data effectively and economically so you can accelerate your path to business insights. Security Let our certified security experts to secure your environments, helping you build efficiencies that let you deliver your future. Ready to start the conversation? Ready to start the conversation? Fill out the form to be connected to one of our experts. Fill out the form to be connected to one of our experts. By submitting this form, I acknowledge that someone from Rackspace Technology will contact me via email or phone to discuss my request. You may withdraw your consent to receive additional information from Rackspace Technology at any time. Information collected in this form is subject to the Rackspace Technology Privacy Notice . Rackspace Technology Support To create a ticket or chat with a specialist regarding your account, log into your account. Legacy Datapipe One (Service Now) Rackspace Sovereign Services UK Support Phone 1-800-961-4454 International Support +1-512-361-4935 Help Documentation Support Documentation API Documentation System status Email & Apps system status Rackspace system status Rackspace Technology Careers Rackspace Technology accelerates the value of the cloud during every phase of a customer’s digital transformation. Join us on our mission.",
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    "url": "https://docs.rackspace.com/docs/google-cloud-platform",
    "title": "Google Cloud Platform | Rackspace Documentation",
    "content": "This Product Guide is designed to provide a detailed look at how Rackspace delivers our Managed Services for Google Cloud Platform offering. For general information on the offering, please visit https://www.rackspace.com/gcp . To sign up, visit https://cart.rackspace.com/gcp . PDF Download You can download a PDF version of this documentation by clicking here . Note that we frequently update our documentation, so we encourage you to check back periodically for the latest information. Fanatical Support for GCP Product Guide Getting Started Create your Rackspace account Log in with Google Create your Rackspace account Log in with Google Rackspace Elastic Engineering and Optimizer + Rackspace Elastic Engineering Advanced Monitoring and Resolution VM Management Optimizer Optimizer+ Optimizer+ with Platform Support Rackspace Elastic Engineering Advanced Monitoring and Resolution VM Management Optimizer Optimizer+ Optimizer+ with Platform Support GCP Projects Offboarding Offboarding Billing Billing Cycles Monthly Management Fees On-Demand Support Fees Viewing your Invoices Modifying your Payment Method Native GCP Project Billing Account Access Billing Cycles Monthly Management Fees On-Demand Support Fees Viewing your Invoices Modifying your Payment Method Native GCP Project Billing Account Access Access and Permissions Rackspace Account Permissions GCP Project Permissions Identity/IAM Google Organization Permissions Rackspace Account Permissions GCP Project Permissions Identity/IAM Google Organization Permissions Security Rackspace Shared Management Services Permissions GCP Security Rackspace Shared Management Services Permissions GCP Security Support Tickets Runway Service Level Phone Monitoring Logging Tickets Runway Service Level Phone Monitoring Logging Legacy Service Offers Service Levels (Legacy offering) Aviator RACI Runway RACI Aviator RACI Runway RACI Service Blocks (Legacy offering) Platform Essentials Architect & Deploy Manage & Operate Complex Cloud Operations Platform Essentials Architect & Deploy Manage & Operate Complex Cloud Operations Getting Started It is easy to get started experiencing Rackspace Managed Services for Google Cloud Platform. Create your Rackspace account The first step is to create your Rackspace account. Visit https://cart.rackspace.com/gcp and follow the instructions to establish your account. Log in with Google After you have created your Rackspace account, navigate to the Managed Services for Google Cloud Platform Control Panel . Once you’ve logged in, click the “Log in with Google” Platform Essentials Architect & Deploy Manage & Operate Complex Cloud Operations Platform Essentials Architect & Deploy Manage & Operate Complex Cloud Operations Getting Started It is easy to get started experiencing Rackspace Managed Services for Google Cloud Platform. Create your Rackspace account The first step is to create your Rackspace account. Visit https://cart.rackspace.com/gcp and follow the instructions to establish your account. Log in with Google After you have created your Rackspace account, navigate to the Managed Services for Google Cloud Platform Control Panel . Once you’ve logged in, click the “Log in with Google” button to establish a link between your Rackspace account and Google. After linking your accounts, you’ll be prompted to select the Google organization that you want Rackspace to manage. Note that a Google organization can only be associated with a single Rackspace account, and all projects you wish for us to manage must belong to that organization. You must have the Organization Admin role in your Google organization to complete this process, which ensures that only an authorized user completes this one-time linking. If you require management of projects in more than one Google organization, consider creating a second Rackspace account or migrating the projects to a single Google organization. If you do not already have a Google organization, create one by following Google’s instructions for Creating and Managing Organizations . If you need assistance with this process, please contact your support team . Once you’ve selected your Google organization, you can then select the GCP project(s) that you would like us to manage. Initially, all projects will be set to the Runway service level . You can contact your Technical Account Manager if you want to establish an Aviator service level GCP project. Rackspace Elastic Engineering and Optimizer + Rackspace knows that our customers have varying needs at different stages of their cloud journey. That’s why we provide a set of support offers that address your needs at any stage of your cloud lifecycle. Our services provide you access to certified cloud specialists through a flexible POD-based model. We have experts who can implement industry-best cloud monitoring technologies, suggest cost optimization recommendations, solve your IT challenges, and offer other value-added services — all backed by GCP-certified engineers and architects. Our offers enable you to customize your experience and choose the service options to match your needs. Rackspace Elastic Engineering Rackspace Elastic Engineering is a managed support model that provides on-demand access to public cloud experts through That’s why we provide a set of support offers that address your needs at any stage of your cloud lifecycle. Our services provide you access to certified cloud specialists through a flexible POD-based model. We have experts who can implement industry-best cloud monitoring technologies, suggest cost optimization recommendations, solve your IT challenges, and offer other value-added services — all backed by GCP-certified engineers and architects. Our offers enable you to customize your experience and choose the service options to match your needs. Rackspace Elastic Engineering Rackspace Elastic Engineering is a managed support model that provides on-demand access to public cloud experts through ongoing sprints that continually remediate, innovate, evolve, and improve the customer environments. Rackspace Elastic Engineering has tiers of service that include a number of hours per month. This flexible, collaborative approach to professional services enables customers to dynamically change scope and priorities based on business needs while collaborating side-by-side with highly skilled Rackspace Technology cloud experts to build, migrate, optimize, and maintain the customer cloud environments. The following table provides a sample of the types of services provided with Rackspace Elastic Engineering. We coordinate tasks, scheduling, and priorities between Rackspace Technology and the customer. Service Description Infrastructure builds Deploy infrastructure or applications into the environment _ Modify infrastructure to reduce cost, increase performance, and scale optimization. DevOps and automation Manage, maintain, and enhance automation systems for operational effectiveness, stability, and security _ Change existing automation systems or develop new automation systems. Cloud Maturity Manage, maintain, and enhance automation systems for operational effectiveness, stability, and security. Change existing automation systems or develop new automation systems. Performance management Identify performance targets and continuously adjust infrastructure to deliver the desired performance at the optimal cost _ Tune applications and provide detailed analysis of application-level performance problems. Database management Scale databases and provide performance management and maintenance services _ Create database clusters, read slaves, and so on. Application operations Manage the configuration and patching of common, off-the-shelf applications _ Provide custom upgrades and patches for off-the-shelf applications, develop configuration frameworks and methodologies for custom applications. Security management Use architectural best practices to maintain environment security Respond to security incidents identified by the Customer Security Team Deploy customer-provided third-party security tools _ Create reports or contribute to reports that a customer needs as part of an infrastructure audit for certification purposes. Disaster recovery planning Run disaster recovery solutions, extend existing solutions, and run customer-directed tests of disaster recovery systems. Planned maintenance Perform prevent read slaves, and so on. Application operations Manage the configuration and patching of common, off-the-shelf applications _ Provide custom upgrades and patches for off-the-shelf applications, develop configuration frameworks and methodologies for custom applications. Security management Use architectural best practices to maintain environment security Respond to security incidents identified by the Customer Security Team Deploy customer-provided third-party security tools _ Create reports or contribute to reports that a customer needs as part of an infrastructure audit for certification purposes. Disaster recovery planning Run disaster recovery solutions, extend existing solutions, and run customer-directed tests of disaster recovery systems. Planned maintenance Perform preventative maintenance so that infrastructure, database, and application operations are stable and secure _ Perform optional maintenance and customer-directed changes, which can include applying security patches regularly. Cost optimization Implement architectural changes to support cost management decisions. Advice and support Answer questions and make recommendations related to cloud usage and best practices. Advanced Monitoring and Resolution Built for customers’ critical workloads and always vigilant 24x7x365, our team of operations engineers monitors and responds to alerts in customer environments. Advanced Monitoring and Resolution (AMR) is an optionated deployment of cloud services monitors that act as an extension of customer operational teams by providing automation where possible and human actions for activities beyond automation. With Rackspace Technology acting as an extension of your 24x7 operational team, you can focus on what matters most to your business. AMR provides real-time monitoring and alerting for your cloud environment. An expert team of operations engineers monitors and responds to any alerts in your environment. Rackspace Technology has the breadth of knowledge required to operate the most complex cloud deployments on a global scale. By combining with the Rackspace Elastic Engineering service, you gain the peace of mind that comes with having an environment cared for by a team of cloud-certified operations engineers who help drive continuous innovation. AMR includes: Optioned deployment of cloud services monitoring using known best-practices 24x7x365 monitoring coverage backed by cloud experts. Improved resolution timelines by leveraging Rackspace Technology automation. Guidance for a default list of alerts and thresholds, which we can customize to meet customer needs. Ongoing support to adjust monitoring as the customer environment grows. VM Management VM Management (VMM) is a simple, full-featured tool that makes your most critical and time-consuming server tasks easy to complete. Built to be multi-cloud, VMM manages your VMs wherever they are located through a simple interface and billed on a consolidated invoice. : Optioned deployment of cloud services monitoring using known best-practices 24x7x365 monitoring coverage backed by cloud experts. Improved resolution timelines by leveraging Rackspace Technology automation. Guidance for a default list of alerts and thresholds, which we can customize to meet customer needs. Ongoing support to adjust monitoring as the customer environment grows. VM Management VM Management (VMM) is a simple, full-featured tool that makes your most critical and time-consuming server tasks easy to complete. Built to be multi-cloud, VMM manages your VMs wherever they are located through a simple interface and billed on a consolidated invoice. Set up your cloud the way you want and then proceed with your migrations, transformations, and new development activities. VMM complements Rackspace Elastic Engineering by removing critical but distracting workloads so you can focus your resources on building your next-generation infrastructure. VMM is currently in Limited Availability (LA). Descriptions of all services are subject to change. In LA, VMM provides patching, and in subsequent releases, it might include backup services for multi-cloud infrastructures. VMM also provides the following services: Reporting Support API and UI access through the Rackspace Technology Control Panel VMM provides standard baseline patching. Customers can create custom patch baselines, patch groups, and maintenance windows to adhere to their own patching strategy. The API makes all of these services available for customization. Best practices for each Operating System (OS) define the patch baselines, but we customize them to fit customer needs. In addition, customers can inject their own customization for patching to enable process interruptions like reboots, non-standard package downloads, and so on. Optimizer Optimizer is a lightweight support option that provides world-class operational tooling, support, and expert guidance needed to get the most out of public cloud infrastructure. With Optimizer, a team of cost optimization experts provides detailed actions and recommendations to maximize workload performance while saving money and supplementing your IT staff. The Optimizer service includes: Unified billing for all of customer Rackspace Technology platforms and other managed public cloud accounts Access to the Rackspace Technology Customer Portal for account and user management Rackspace Technology provides cost optimization guidance and assistance through cloud-native and third-party tooling. Customers can create tickets for cost optimization questions and request general guidance for infrastructure spend. After receiving a customer request, the Rackspace Technology Optimizer+ Team provides best practice guidance that maximizes workload performance and saves money. Depending on customer spend, a team of cost optimization experts provides detailed actions and recommendations to maximize workload performance while saving money and supplementing your IT staff. The Optimizer service includes: Unified billing for all of customer Rackspace Technology platforms and other managed public cloud accounts Access to the Rackspace Technology Customer Portal for account and user management Rackspace Technology provides cost optimization guidance and assistance through cloud-native and third-party tooling. Customers can create tickets for cost optimization questions and request general guidance for infrastructure spend. After receiving a customer request, the Rackspace Technology Optimizer+ Team provides best practice guidance that maximizes workload performance and saves money. Depending on customer spend, cost optimization efforts can include the following activities: Access to Cloud Health, which is the leading multi-cloud management platform designed to drive increased business value at every stage of your cloud journey. Initial cost optimization review Cost guidance Tagging strategy reviews Saving recommendations VM supervision and licensing reviews Regular cost reviews Optimizer+ Optimizer+ (O+) builds on the Optimizer offering with additional service enhancements. You still get the same great cost optimization services, and you can still buy your support wherever you’d like. However, O+ layers on a few additional services: Architecture reviews Planned event support. Basic VM Monitoring Rackspace Technology provides, at your request, an architecture review following the best practices in your cloud of choice. We evaluate your security posture, technological architecture, and use of cloud services, among other things. At the end of that engagement, you get a report you can use to ensure your environment is compliant with best practice recommendations. Twice a year, Rackspace can help you to plan for and manage a large-scale event. Commonly customers use this to help with events like Black Friday or their Shark Tank moment. We evaluate your architecture, services utilization, and resiliency to help you form a strategy to withstand the sudden spike in visitors to your application. As part of Optimizer+, we can set up a standard array of monitoring alerts for your infrastructure based on the best practices of the cloud of your choice. These alerts cover basic monitoring like instance performance checks, low disk alerts, and domain health. While we don’t respond to these alerts when they fire, we gladly ensure we configured them to flow to the support team of your choice. Optimizer+ with Platform Support Optimizer+ with Platform Support includes all Optimizer+ services plus the following public cloud support services powered by certified Rackspace Technology engineers and backed by top-level direct public cloud support. Rackspace Technology can: Provide escalation management of Optimizer+, we can set up a standard array of monitoring alerts for your infrastructure based on the best practices of the cloud of your choice. These alerts cover basic monitoring like instance performance checks, low disk alerts, and domain health. While we don’t respond to these alerts when they fire, we gladly ensure we configured them to flow to the support team of your choice. Optimizer+ with Platform Support Optimizer+ with Platform Support includes all Optimizer+ services plus the following public cloud support services powered by certified Rackspace Technology engineers and backed by top-level direct public cloud support. Rackspace Technology can: Provide escalation management 24x7x365. Escalate issues at any time until we achieve resolution. This escalation might be hierarchical (to a more senior engineer or the service delivery manager) or functional (involving specialized technical expertise from other functional groups or partner cloud teams). Escalate to a technology or service vendor in the event of an incident. Offer advice about the appropriate workaround to restore service. Provide customers the opportunity to confirm issue resolution before closing the ticket. We handle cloud platform escalations with the restoration of Services as the primary objective. Rackspace Technology endeavors to restore normal service as quickly as possible when a problem or incident occurs. Through the customer’s Rackspace Technology Customer Success Manager, Rackspace Technology provides reviews to analyze the performance of the Customer’s cloud environment and recommendations from our Cost Optimization Team. By using cloud-provider billing reports and Rackspace Technology tooling, some of these recommendations include committed-use discounts and investigations for performance improvements. The review can include the following items: Support tickets Monitoring alerts Upcoming maintenance events Product roadmap updates Potential cost optimization Rackspace Technology and cloud provider best practice recommendations Recent environment changes Upcoming customer events Product announcements For a list of legacy offerings, visit our website . GCP Projects Each Rackspace account can house one or more GCP projects from the same Google organization. We generally recommend provisioning a GCP project per application deployment phase (e.g., development, staging, and production), thereby allowing you to assign different users in your company access to the appropriate GCP projects without complex IAM policies. In this example, developers could be granted access to provision Compute Engine instances, Cloud SQL databases, etc. in your development and staging projects, but be restricted to read access of the resources in your production project. In addition to being a strong permission boundary, GCP projects also provide a convenient construct for tracking expenses, since by default, one or more GCP projects from the same Google organization. We generally recommend provisioning a GCP project per application deployment phase (e.g., development, staging, and production), thereby allowing you to assign different users in your company access to the appropriate GCP projects without complex IAM policies. In this example, developers could be granted access to provision Compute Engine instances, Cloud SQL databases, etc. in your development and staging projects, but be restricted to read access of the resources in your production project. In addition to being a strong permission boundary, GCP projects also provide a convenient construct for tracking expenses, since by default, both GCP and Rackspace charges are grouped by GCP project. For example, if four separate GCP projects are used called app1-dev, app1-prod, app2-dev, app2-prod, it is very easy to see how much is being spent on each application environment. Lastly, using separate GCP projects per environment gives you the flexibility to select different Rackspace service levels for each environment, since Rackspace service levels are applied at the GCP project level. For example, you may opt for the Runway service level on your development project while using the Aviator service level for your production project. Offboarding Offboarding While we hope to serve you for life, should you ever decide that you no longer require Rackspace’s management of your GCP project we can work with you to transition your account to a direct relationship with GCP. You would retain access to all GCP resources but would lose access to Rackspace tooling as well as Rackspace’s GCP expertise and service. If you are considering making this change, please contact your Technical Account Manager for further assistance. Billing When you sign up for Managed Services for Google Cloud Platform, Rackspace will become your reseller of GCP services. This means that all billing of both infrastructure and management charges is provided through a consolidated Rackspace bill, and you do not have to maintain a payment relationship for those projects with Google directly. The credit card you provided when signing up for your Rackspace account will be automatically billed for both your GCP infrastructure, management charges and on-demand support fees, as described below. Billing Cycles Google bills for all infrastructure on a calendar month basis. GCP charges for the previous month’s usage are typically finalized by the 10th day of each month. After the charges are finalized by Google, both infrastructure and management charges are added . This means that all billing of both infrastructure and management charges is provided through a consolidated Rackspace bill, and you do not have to maintain a payment relationship for those projects with Google directly. The credit card you provided when signing up for your Rackspace account will be automatically billed for both your GCP infrastructure, management charges and on-demand support fees, as described below. Billing Cycles Google bills for all infrastructure on a calendar month basis. GCP charges for the previous month’s usage are typically finalized by the 10th day of each month. After the charges are finalized by Google, both infrastructure and management charges are added to your Rackspace account and will appear on your next Rackspace bill. Each line item will include the month in which the charges were incurred. Your Rackspace bill is created the 15th of each month, unless you are using an account originally created for the Rackspace Public Cloud, in which case you will be billed based on the anniversary date the account was created. Monthly Management Fees Monthly management fees for each Aviator GCP project will be billed at the rate agreed upon during the project’s onboarding. During your first month of management for each GCP project, your monthly management fee is prorated based on the start date of management. On-Demand Support Fees On-Demand support fees for a Runway project ticket are estimated and scoped up front for each ticket by the support team. The fee needs to be agreed to before work begins. Agreed upon fees are included in the upcoming billing cycle. On-Demand support fee is structured as a cost for the ticket and a cost for the time spent on the ticket. Time is billed in 30-minute increments, rounded up. Viewing your Invoices To view your invoices, log in to the Managed Services for Google Cloud Platform Control Panel , select the Account dropdown at the top right corner, and select Billing Overview. The primary account holder will receive an email any time a payment is processed, indicating that a new invoice is available for review. Modifying your Payment Method If you need to update the credit card or ACH (e-Check - United States only) details that you have on file, log in to the Managed Services for Google Cloud Platform Control Panel , select the Account dropdown at the top right corner, and select Billing Overview. From there, you’ll find a link to update your payment details. Native GCP Project Billing Account Access All GCP projects under Rack top right corner, and select Billing Overview. The primary account holder will receive an email any time a payment is processed, indicating that a new invoice is available for review. Modifying your Payment Method If you need to update the credit card or ACH (e-Check - United States only) details that you have on file, log in to the Managed Services for Google Cloud Platform Control Panel , select the Account dropdown at the top right corner, and select Billing Overview. From there, you’ll find a link to update your payment details. Native GCP Project Billing Account Access All GCP projects under Rackspace management are associated with a single Rackspace owned GCP billing account for your organization. Rackspace automatically grants billing account access to the user who linked the organization with billing: admin rights. This user can manage who else in the organization has access to native GCP billing features. Please review Overview of Billing Access Control and use GCP’s IAM & admin panel to manage access. Please see the Change Payments Contacts and Notifications for documentation on managing who received budget alerts and payment notifications. View GCP infrastructure usage reports by visiting the Billing section of the Google Cloud console and clicking on the Reports link in the sidebar. Set Budget Alerts on GCP infrastructure usage by visiting the Billing section of the Google Cloud console and clicking on the Budgets & alerts link in the sidebar. Export detailed infrastructure usage reports as flat files or setup recurring Big Query export by visiting the Billing section of the Google Cloud console and clicking on the Billing export link in the sidebar. Visualize usage over time with Data Studio provides information on how to use Data Studio to get more detailed insights on usage. Users with Billing: Admin access rights are able to make changes that can impact your service. Please do not modify your Rackspace supported project’s billing account assignment. Doing so will impact your service; please Contact Us if you wish to change your service level. Please do not add Rackspace’s billing account to projects that have not been linked through Rackspace’s web cloud management tool. If you do this your project will not be properly linked. To address please link the project through the Managed Services for Google Cloud Platform Control Panel . Access and Permissions Controlling access and permissions to the Rackspace and GCP control planes (APIs and UIs) along with the resources you deploy at GCP are a critical part of the overall security of your environment. Rackspace assignment. Doing so will impact your service; please Contact Us if you wish to change your service level. Please do not add Rackspace’s billing account to projects that have not been linked through Rackspace’s web cloud management tool. If you do this your project will not be properly linked. To address please link the project through the Managed Services for Google Cloud Platform Control Panel . Access and Permissions Controlling access and permissions to the Rackspace and GCP control planes (APIs and UIs) along with the resources you deploy at GCP are a critical part of the overall security of your environment. Rackspace Account Permissions You can grant other members of your company access to Billing and Payments and Support Ticketing by clicking the Account dropdown in the top right corner of the Managed Services for Google Cloud Platform Control Panel and selecting User Management. From there, you can add and manage existing users, selecting which parts of the Rackspace Control Panel they should have access to. GCP Project Permissions GCP project permissions are managed via Google Cloud Identity and Access Management . If you have questions regarding the permissions, you should grant users in your company, contact a member of your support team . Identity/IAM Both Google and Rackspace encourage the use of the least permissive model for IAM. In essence, access should only be granted where necessary to accomplish tasks. Due to our Google Deployment Manager (GDM) based infrastructure-as-code deployment model, minimizing users beyond the account used to allow Rackspace access for management is suggested. Using GDM to deploy infrastructure means user accounts with permission to manually create/destroy resources in Google Cloud Platform (GCP) is not supported, and instead the GDM templates should be updated and used to deploy the infrastructure changes. The top-down permissions model used by Google means users granted organizational access have permissions that override more granular permissions applied at service levels, for example. Rackspace’s policy to avoid granting access unless necessary, and then grant it at the most granular level possible is necessary to ensure unintentional access is not granted. To ensure that your Aviator or Service Blocks projects meet this permissions model, Rackspace might periodically audit the permissions being passed to the project and require adjustments to use the least permissive model. Rackspace adds a primary service account with these roles to each of your GCP projects that we manage: [email protected] Project Browser Project Billing Manager Project IAM Admin Project Browser Project Billing Manager Project IAM Admin Additionally, permissions applied at service levels, for example. Rackspace’s policy to avoid granting access unless necessary, and then grant it at the most granular level possible is necessary to ensure unintentional access is not granted. To ensure that your Aviator or Service Blocks projects meet this permissions model, Rackspace might periodically audit the permissions being passed to the project and require adjustments to use the least permissive model. Rackspace adds a primary service account with these roles to each of your GCP projects that we manage: [email protected] Project Browser Project Billing Manager Project IAM Admin Project Browser Project Billing Manager Project IAM Admin Additionally, we grant these service accounts access with the following roles to enable support tooling for all Aviator and Service Blocks projects: [email protected] The Resource Observer collects project metadata for support inventory. Viewer Viewer [email protected] Smart Tickets works with Watchman to provide automated diagnostics and additional context for monitoring alerts that are turned to tickets for Rackers to address. Viewer IAP-secured Tunnel User Compute Instance Admin Compute Security Admin Viewer IAP-secured Tunnel User Compute Instance Admin Compute Security Admin [email protected] MGCP Operations facilitates integration of Operations monitoring (formerly Stackdriver) with Watchman Viewer Monitoring Admin Viewer Monitoring Admin Do not remove these accounts or alter their permissions in any way without first consulting with your support team . We also temporarily add accounts from the gcp.rackspace.com domain as Rackers and automations need access to your projects, so do not remove those accounts or alter their permissions. Google Organization Permissions Rackspace will also add our [email protected] service account with the Project Creator role on your Google organization, allowing both you and us to create additional projects for new applications, as needed. Security Rackspace Shared Management Services Rackspace takes the security of our shared management services and the Managed Services for Google Cloud Platform Control Panel extremely seriously. All infrastructure is deployed leveraging the same set of best practices that we apply to customer projects. The following sections provide a sample of some of the key security focus areas. All Rackspace employees must leverage two-factor authentication for all access to customer account data and customer environments. The level of privileges each Racker has to our Managed Services for Google Cloud Platform management systems is tightly controlled based on job role and is periodically reviewed to ensure that each Racker has the minimum level of permissions required to adequately perform their job duties. All privilege changes require management approval and are also logged for later Managed Services for Google Cloud Platform Control Panel extremely seriously. All infrastructure is deployed leveraging the same set of best practices that we apply to customer projects. The following sections provide a sample of some of the key security focus areas. All Rackspace employees must leverage two-factor authentication for all access to customer account data and customer environments. The level of privileges each Racker has to our Managed Services for Google Cloud Platform management systems is tightly controlled based on job role and is periodically reviewed to ensure that each Racker has the minimum level of permissions required to adequately perform their job duties. All privilege changes require management approval and are also logged for later review. All sensitive data is encrypted at rest. All communication between services that make up our shared management system are encrypted during transit using SSL. Our customer and Racker UIs and APIs are only accessible via HTTPS. Stackdriver Logging allows you to view audit logs associated with admin and data access events on Google Cloud Platform. Permissions We use a service account with the following permissions to deliver our services to you: Organization: Project Creator , which allows us to create additional projects in your Organization upon your request Runway Projects: browser , billing.projectManager , serviceusage.serviceUsageAdmin , and servicemanagement.admin roles. (Note that this does not give us the ability to provision or deprovision resources on your projects) Aviator Projects: Owner permissions, which allow us to share full administrative control with you. GCP Security Review Google Cloud Platform Security for more information regarding Google’s security practices. If you have questions regarding any aspect of the security of your environment, please contact a member of your Support team . Google Cloud Platform Security Bulletins are available from Google. From time to time, Rackspace will provide additional detail or guidance to our customers for specific security incidents. We will publish such value-add security updates below. Rackspace Response to Meltdown and Spectre Support There are multiple ways to receive Fanatical support for your GCP projects. A helpful Racker is always just a phone call or ticket away. We are available live 24x7x365. Tickets The primary way you interact with a Racker is by creating a ticket in the Managed Services for Google Cloud Platform Control Panel . Once logged in, click the Support button in the black bar at the top of the screen and follow the links to create a new ticket or view an existing ticket. Our automated systems will also create tickets for events on your GCP project(s) that require either your attention or the attention down and Spectre Support There are multiple ways to receive Fanatical support for your GCP projects. A helpful Racker is always just a phone call or ticket away. We are available live 24x7x365. Tickets The primary way you interact with a Racker is by creating a ticket in the Managed Services for Google Cloud Platform Control Panel . Once logged in, click the Support button in the black bar at the top of the screen and follow the links to create a new ticket or view an existing ticket. Our automated systems will also create tickets for events on your GCP project(s) that require either your attention or the attention of a Racker. Any time a ticket is updated, you will receive an email directing you back to the Control Panel to view the latest comments. Runway Service Level (SLA) Runway projects offer 24x7x365 support. Billing and account management issues are included in the Runway service offering. All other issues are treated as on-demand support and are charged a fee per ticket to address. If you need 24x7x365 support for the Google services running in your project and have frequent support needs, you should upgrade to the Aviator service level. Contact your Technical Account Manager for additional details. Phone Would you prefer to speak to a live Racker? Give our team a call at 800-961-4454 (US) or 0800-988-0300 (UK) and we’ll be happy to assist you. Additional international contact numbers are available on our Contact Us page. Monitoring Rackspace uses Stackdriver Metrics to capture performance metric data for GCP infrastructure components. Stackdriver includes a large number of standard metrics via the default agent and can also be used to monitor third party applications and services via a variety of additional agents. Stackdriver metrics for installed agents are always captured and are subject to retention periods based on the Stackdriver tier purchased by the user (currently this is the same for all tiers). Customers who desire longer metric retention can opt for data to be copied to an external location, e.g., Google Cloud Storage or Big Query. Dashboards can be generated in the Stackdriver web interface to explore stored metric data, and Alert and Notification Policies can be created to inform users via a variety of means as to emergent conditions. Rackspace deploys standard alerts for Aviator customers using common GCP components like Compute Engine and Cloud SQL. These may be customized with the cooperation of the MGCP operations team. Rackspace configures on the Stackdriver tier purchased by the user (currently this is the same for all tiers). Customers who desire longer metric retention can opt for data to be copied to an external location, e.g., Google Cloud Storage or Big Query. Dashboards can be generated in the Stackdriver web interface to explore stored metric data, and Alert and Notification Policies can be created to inform users via a variety of means as to emergent conditions. Rackspace deploys standard alerts for Aviator customers using common GCP components like Compute Engine and Cloud SQL. These may be customized with the cooperation of the MGCP operations team. Rackspace configures a set of webhook notification targets in Stackdriver, one for each Rackspace ticket severity level. When an alert is posted to one of these webhooks, the data is received by a Rackspace system called Watchman. Watchman groups alerts into appropriate tickets according to the infrastructure involved and the corresponding alert policies. Rackspace operations personnel then respond to these alerts based on customer runbooks. Logging Stackdriver Logging can be used to capture system and application logs in GCP. Log capture is not currently configured by default for Aviator customers but can be activated with the cooperation of the MGCP operations team. Logs are retained for 30 days by default and may be archived to Google Cloud Storage and/or analyzed with Big Query. Log-based metrics can also be used to trigger alerts via Stackdriver Monitoring. Legacy Service Offers Service Levels (Legacy offering) Service Blocks (Legacy offering) For a list of current offerings, refer to Rackspace Elastic Engineering and Optimizer + . Service Levels (Legacy offering) For a list of current offerings, refer to Rackspace Elastic Engineering and Optimizer + . Rackspace Managed Services for Google Cloud Platform combines tooling and automation with human experts to deliver a world-class experience. We offer two service levels, Runway and Aviator, which are selected for each GCP project we support. Runway: “I want access to Rackspace tooling, the ability to request on-demand support for a fee and will manage my GCP project myself.” Aviator: “I want Rackspace to operate and manage my GCP project for me or with me.” For details on what is included in each service level, including details on levels of support for each GCP service, download our Rackspace Managed Services for Google Cloud Platform Service Overview . Aviator RACI Rackspace will respond to your Av , Runway and Aviator, which are selected for each GCP project we support. Runway: “I want access to Rackspace tooling, the ability to request on-demand support for a fee and will manage my GCP project myself.” Aviator: “I want Rackspace to operate and manage my GCP project for me or with me.” For details on what is included in each service level, including details on levels of support for each GCP service, download our Rackspace Managed Services for Google Cloud Platform Service Overview . Aviator RACI Rackspace will respond to your Aviator support requests submitted to us via ticket in the following timeframes. For Aviator projects, all requests should be made directly to Rackspace, and we will escalate to Google directly, if needed. Emergency: If Rackspace Infrastructure monitoring and alerting services determines your GCP Services are inaccessible from the public internet, which may result in the inability to complete business transactions, our initial response to emergency monitoring alarms will occur within fifteen minutes. Urgent: If your GCP Services are functioning improperly or at less-than-optimal performance and the failure is impacting business transactions, our initial response is 60 minutes. If at any time you need to escalate a Support request on your account, please contact us . Runway RACI Rackspace will respond to your Runway support requests submitted via a ticket within 4 hours of submission. Runway project tickets related to billing or account issues are included in the Runway service offering. Runway project tickets related to Google Cloud Platform infrastructure or other categories of issues are considered on-demand support and require payment of a service fee for Rackspace to address. Service Blocks (Legacy offering) For a list of current offerings, refer to Rackspace Elastic Engineering and Optimizer + . Rackspace knows that our customers have varying needs at different stages of their cloud journey. That’s why we provide a set of support offers that solve for your needs at any stage of your cloud lifecycle. Our services include architecture help, access to experts to solve your problems, security assistance, 24x7x365 management, cost governance, and other value-added services - all backed by GCP certified engineers and architects. Our offers allow you to customize your experience with the ability to choose the service options to match your needs. These offers are described below. Platform Essentials Platform Essentials is a prerequisite for all other GCP service blocks. Platform Essentials includes: GCP Support powered of their cloud journey. That’s why we provide a set of support offers that solve for your needs at any stage of your cloud lifecycle. Our services include architecture help, access to experts to solve your problems, security assistance, 24x7x365 management, cost governance, and other value-added services - all backed by GCP certified engineers and architects. Our offers allow you to customize your experience with the ability to choose the service options to match your needs. These offers are described below. Platform Essentials Platform Essentials is a prerequisite for all other GCP service blocks. Platform Essentials includes: GCP Support powered by Google Certified Rackers and backed by GCP Enterprise Support Unified billing for all your Rackspace platforms and other Managed Public Cloud Accounts Access to the Fanatical Support for GCP Control Panel to manage your GCP projects, your users, and their permissions. Platform Essentials customers receive 24x7x365 guidance and support on their GCP project. Rackspace will respond to support requests submitted via tickets in the following timeframes: Urgent: Production System Outage / Significant Business Impact \\ [60 Minute Response Time] High: Production System Impaired / Moderate Business Impact \\ [4 Hour Response Time] Normal: Issues and Requests / Minimal Business Impact \\ [12 Hour Response Time] Low: General Information, Questions, and Guidance \\ [24 Hour Response Time] All requests should be made directly to Rackspace, and we will escalate to GCP, if needed. Architect & Deploy With the Rackspace Architect & Deploy service block, our experts apply best practices to design and deploy public cloud infrastructure that meets your business needs while minimizing costs, maximizing availability, security and performance, and enabling you to outsource ongoing management activities to Rackspace. The Architect & Deploy offer includes: A Technical Onboarding Manager to coordinate end-to-end activities and project manage your GCP deployment A Solutions Architect to understand your requirements and create a high-level proposal document for your approval. A Build Engineer who will build and deploy the environment as per the design document. Design Document: A document describing the detailed solution design. This document will be shared, and your approval of the design is required prior to deploying the solution. GCP Environment: The deployed solution running in GCP. Manage & Operate With tooling, automation, monitoring and 24x7x365 access to certified cloud specialists for day-to-day operational support and management, Manage & Operate allows you and your team to rest your GCP deployment A Solutions Architect to understand your requirements and create a high-level proposal document for your approval. A Build Engineer who will build and deploy the environment as per the design document. Design Document: A document describing the detailed solution design. This document will be shared, and your approval of the design is required prior to deploying the solution. GCP Environment: The deployed solution running in GCP. Manage & Operate With tooling, automation, monitoring and 24x7x365 access to certified cloud specialists for day-to-day operational support and management, Manage & Operate allows you and your team to rest easy knowing Rackspace has your back. Manage & Operate includes access to additional tooling like Passport (instance access request control tool) and Watchman (turns monitoring alerts to tickets for Rackers to address). Your Rackspace technical support professionals will help you resolve issues quickly and effectively any day of the year, any time of the day. Manage & Operate includes: Named Account Manager to coordinate escalations, follow GCP technical issues through to resolution, and help focus on the GCP technical operations of the account. Access to 24x7x365 Technical Operations staffed around the clock and around the globe to help when you experience an issue with your GCP infrastructure. 24x7x365 management of your environment. Operating System management. Configuration of Rackspace infrastructure standard monitoring that is integrated with the Rackspace ticketing system. In addition to the response time SLAs of Cloud Foundation, Manage & Operate customers have access to: Emergency: Business-Critical System Outage / Extreme Business Impact detected by Monitoring \\ [15 Minute Response Time] Architect & Deploy is a pre-requisite for any customers selecting Manage & Operate. Complex Cloud Operations As a business matures or their cloud spend increases, operating GCP can become more complex. Complex Cloud Operations will help you manage this complexity with Rackspace experts that have worked with other similarly complex cloud deployments. Whether you desire a deeper technical relationship to drive outcomes or need assistance handling your architecture’s complexity, Complex Cloud Operations can assist. Complex Cloud Operations is offered in three tiers of support: Bronze: Lead Cloud Engineer shared between 10 customers Silver: Lead Cloud Engineer shared between 4 customers Gold: Lead Cloud Engineer shared between 2 customers Platinum: Lead Cloud Engineer dedicated to your account Rackspace will recommend a tier of support (Bronze, Silver or Gold) based on customer complexity and requirements. Quarterly, customers will work with their resources to scope Operations will help you manage this complexity with Rackspace experts that have worked with other similarly complex cloud deployments. Whether you desire a deeper technical relationship to drive outcomes or need assistance handling your architecture’s complexity, Complex Cloud Operations can assist. Complex Cloud Operations is offered in three tiers of support: Bronze: Lead Cloud Engineer shared between 10 customers Silver: Lead Cloud Engineer shared between 4 customers Gold: Lead Cloud Engineer shared between 2 customers Platinum: Lead Cloud Engineer dedicated to your account Rackspace will recommend a tier of support (Bronze, Silver or Gold) based on customer complexity and requirements. Quarterly, customers will work with their resources to scope what available capabilities will be delivered based on level of commitment and customer requirements. Potential activities include: ITIL problem management of recurring incidents Architecture diagrams of existing infrastructure Creation/Maintenance of basic post-deployment infrastructure configuration management scripts Review recommendations around Security, Availability, Performance, and GCP Trusted Advisor with remediation plan Implement cost saving recommendations by terminating idle or unused resources, right-sizing resources, updating previous generation resources. Participate in Customer Change Advisory Boards and Stand-Ups Training sessions on relevant public cloud topics Well-Architected Reviews on different parts of your deployment In-Depth Roadmap Reviews for Rackspace Offers and Cloud Products Big Data, Serverless, and Container experts Please talk to your Account Manager if you are interested in learning more about the service block offers. Updated 5 days ago",
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    "url": "https://docs.rackspace.com/docs/enable-email-archiving-for-rackspace-email-and-hosted-exchange",
    "title": "Enable Email Archiving For Rackspace Email And Hosted Exchange | Rackspace Documentation",
    "content": "Archiving collects and stores both external and internal incoming and outgoing email, including attachments. This data can be accessed for search and review by the administrator of the account and by administrator-designated users. Prerequisites Applies to: Administrator Difficulty: Easy Time needed: Approximately 24 hours for the archive to provision after it was added Tools required: Cloud Office Control Panel access For more information about prerequisite terminology, see Cloud Office support terminology . Enable archiving Log in to the Cloud Office Control Panel . Log in to the Cloud Office Control Panel . Scroll down to the Domains and select Email Archiving from the far right column. Scroll down to the Domains and select Email Archiving from the far right column. Select the domain for which you want to enable Email Archiving . Select the domain for which you want to enable Email Archiving . You are presented with information on what Email Archiving is and what it provides as well as a per mailbox price to enable it. After you have read this and want to proceed with adding Email Archiving , click Add Archiving to this domain . You are presented with information on what Email Archiving is and what it provides as well as a per mailbox price to enable it. After you have read this and want to proceed with adding Email Archiving , click Add Archiving to this domain . After archiving has been enabled, a green banner displays stating Successfully enabled archiving for yourdomainexample.com , and the status states Enabled in green. After archiving has been enabled, a green banner displays stating Successfully enabled archiving for yourdomainexample.com , and the status states Enabled in green. Click Complete Order . Click Complete Order . You will receive a welcome email from [email protected] . See Rackspace Email Archiving for common Archiving instructions. Updated 5 days ago",
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    "url": "https://docs.rackspace.com/docs/oracle-business-intelligence-12c-release-new-features",
    "title": "Oracle Business Intelligence 12C Release New Features | Rackspace Documentation",
    "content": "Oracle® Business Intelligence Enterprise Edition (OBIEE) 12c is the latest analytics suite release of the Oracle Business Intelligence (BI) system. It introduces major changes to architecture and updated feature sets, such as visual analyzer, better life cycle management, and data mashups. This article provides information about some of the new features. Architecture The Oracle home location has been redefined, and there is no longer a middleware home. The Oracle Process Manager and Notification Server (OPMN) is no longer used in Oracle Fusion Middleware. Instead, system components are managed by the Oracle WebLogic Management Framework, which includes the WebLogic Scripting Tool (WLST), Node Manager. All Oracle BI metadata, including the repository, the Oracle BI Presentation Services catalog, and user authentication, are stored in Oracle BI application archive (BAR) files. The BAR file is a mechanism for managing or moving a self-contained set of Oracle BI metadata between environments. Parameters are now changed directly in files. Parameter changes are no longer handled in WebLogic Server® MBeans or with the Oracle Enterprise Manager. A new command enables you to synchronize mid-tier database connection details when they have changed. A new script enables you to collect the diagnostic bundles that are needed by Oracle support or development to help resolve issues. The Oracle Platform Security Services (OPSS) Security Store (Policy and Credential Store) is configured in a relational database rather than in a file. The database is the same as the one that is used by the Repository Creation Utility (RCU) that is available with Fusion Middleware. Globally unique identifiers (GUIDs) have been replaced with user names to make administration easier. Accordingly, GUIDS no longer need to be refreshed. BI System and BISystem User have been removed, and the system handles their functions internally. Consequently, corrupted system credentials are less of a problem. Visual Analyzer The Oracle BI Cloud Service Visual Analyzer is an interactive, web-based tool that is used to explore and analyze data. It enables you to perform rapid data discovery by using standard Oracle BI Subject Areas or by using your own external data sources (such as spreadsheets).The Visual Analyzer allows you to create different analyses and reports in the same place and shows the results immediately in the same page. Repository (RPD) Modeling Repository ( to be refreshed. BI System and BISystem User have been removed, and the system handles their functions internally. Consequently, corrupted system credentials are less of a problem. Visual Analyzer The Oracle BI Cloud Service Visual Analyzer is an interactive, web-based tool that is used to explore and analyze data. It enables you to perform rapid data discovery by using standard Oracle BI Subject Areas or by using your own external data sources (such as spreadsheets).The Visual Analyzer allows you to create different analyses and reports in the same place and shows the results immediately in the same page. Repository (RPD) Modeling Repository (RPD) modeling includes the following new command-line utilities: Download Repository Upload Repository List Connection Pool Update Connection Pool Rename Application Role Delete Application Role Rename Users Delete Users List Repository Variables Update Repository Variables Oracle BI Server now accepts the DISPLAY and SORTKEY keywords in the SQL ORDER BY expression. You can use the DISPLAY keyword to override an assigned sort order column of a logical column. Visualizations All views are enhanced so that you can right-click graphs and views to sort, drill, keep, or review the column from the views. Under Column Properties > Data Format , the Scale for % (x 100) option has been added so that you can specify whether to multiply data by 100 to display it as a percentage when setting the properties of a column. A new view, the Heat Matrix view, represents the two-dimensional data. Administration The new release includes the following improvements for administration: You can invoke WLST from a single location. The Oracle Home location has been redefined, and there is no middleware home. OPMN is no longer available in Fusion Middleware. Oracle Web Cache is not part of Fusion Middleware. The move from test to production is carried out differently. There are new commands for process control. You can manage metadata in BAR files. There is a single enterprise installation. No separate software-only or simple installation is available. Configuration is simplified. You can manage system component instances by using commands. You can collect diagnostic bundles. You can configure the Database Security Store. SSL configuration is easier. You can migrate catalog groups to application roles. You can migrate the Oracle BI 11g metadata to 12c, which a two-step process that is carried out by using the BI migration script (migration-tool.sh). Data Blending Data blending is a new concept in OBIEE 12c that enables you to blend your control. You can manage metadata in BAR files. There is a single enterprise installation. No separate software-only or simple installation is available. Configuration is simplified. You can manage system component instances by using commands. You can collect diagnostic bundles. You can configure the Database Security Store. SSL configuration is easier. You can migrate catalog groups to application roles. You can migrate the Oracle BI 11g metadata to 12c, which a two-step process that is carried out by using the BI migration script (migration-tool.sh). Data Blending Data blending is a new concept in OBIEE 12c that enables you to blend your own data with corporate data. You can include dimensions and measures from external data sources in your analyses. The external data is loaded to the database, but is not part of the BI metadata catalog. You can create an analysis that includes only data from an external source, or you can blend dimensions and measures from the external data source with dimensions and measures defined in the BI metadata catalog. The external data must be stored in a Microsoft® Excel® format spreadsheet file. You import the data from the spreadsheet file into the OBIEE database as an external data source. You then add columns from the external data source to your analyses. When the data in spreadsheet file changes, you can refresh the database with the changes. Also you can add an external data source like an Excel file through the Add Data Source option. External Subject Area Cache The External Subject Area (XSA) cache is a mechanism for caching Excel files for data mashups in databases. Enabling the XSA cache improves the performance of uploaded content. Use the following steps to create an XSA cache schema: Connect to Oracle 11g or 12c databases by using SQL Developer or SQLPlus. Connect to Oracle 11g or 12c databases by using SQL Developer or SQLPlus. Create a schema owner. For example: CREATE USER XSA_CACHE IDENTIFIED BY welcome1; Create a schema owner. For example: CREATE USER XSA_CACHE IDENTIFIED BY welcome1; Grant session and create table privileges to the schema owner. For example: GRANT CREATE SESSION TO XSA_CACHE; or GRANT CREATE TABLE TO XSA_CACHE; Grant session and create table privileges to the schema owner. For example: GRANT CREATE SESSION TO XSA_CACHE; or GRANT CREATE TABLE TO XSA_CACHE; Create a table ATE USER XSA_CACHE IDENTIFIED BY welcome1; Create a schema owner. For example: CREATE USER XSA_CACHE IDENTIFIED BY welcome1; Grant session and create table privileges to the schema owner. For example: GRANT CREATE SESSION TO XSA_CACHE; or GRANT CREATE TABLE TO XSA_CACHE; Grant session and create table privileges to the schema owner. For example: GRANT CREATE SESSION TO XSA_CACHE; or GRANT CREATE TABLE TO XSA_CACHE; Create a table space and note the correct data file path. For example: CREATE TABLESPACE XSA_CACHE_TABLESPACE DATAFILE '/ scratch/app/12c/oradata/CEAL/datafile/xsa_cache_tablespace.dbf' SIZE 5G Create a table space and note the correct data file path. For example: CREATE TABLESPACE XSA_CACHE_TABLESPACE DATAFILE '/ scratch/app/12c/oradata/CEAL/datafile/xsa_cache_tablespace.dbf' SIZE 5G Alter the schema owner to use the table space created above. For example: ALTER USER XSA_CACHE DEFAULT TABLESPACE XSA_CACHE_TABLESPACE; or ALTER USER XSA_CACHE QUOTA UNLIMITED ON XSA_CACHE_TABLESPACE; Alter the schema owner to use the table space created above. For example: ALTER USER XSA_CACHE DEFAULT TABLESPACE XSA_CACHE_TABLESPACE; or ALTER USER XSA_CACHE QUOTA UNLIMITED ON XSA_CACHE_TABLESPACE; Use the following steps to prepare the live repository: Open a live repository in online mode by using the OBIEE 12.2.1 Administration Tool on Windows 2012 R2. You can execute this step in offline mode as well. Open a live repository in online mode by using the OBIEE 12.2.1 Administration Tool on Windows 2012 R2. You can execute this step in offline mode as well. Create a physical data source. For example: ESPACE; or ALTER USER XSA_CACHE QUOTA UNLIMITED ON XSA_CACHE_TABLESPACE; Use the following steps to prepare the live repository: Open a live repository in online mode by using the OBIEE 12.2.1 Administration Tool on Windows 2012 R2. You can execute this step in offline mode as well. Open a live repository in online mode by using the OBIEE 12.2.1 Administration Tool on Windows 2012 R2. You can execute this step in offline mode as well. Create a physical data source. For example: XSACache Create a physical data source. For example: XSACache Create a physical schema under the physical data source that you just created in the previous step. For example: XSA_CACHE Create a physical schema under the physical data source that you just created in the previous step. For example: XSA_CACHE Create a connection pool for the physical data source. For example: CP Create a connection pool for the physical data source. For example: CP Add Connect String , User Name , and Password for the schema that you created in step 3. For example: Connect String = \"DESCRIPTION=(ADDRESS=(PROTOCOL=TCP)(HOST=hostname)(PORT=xxxx)) (CONNECT_DATA=(SERVER=DEDICATED)(SID= xxxx)))\" User Name = \"XSA_CACHE\" Password = \"welcome1\" Add Connect String , User Name , and Password for the schema that you created in step 3. For example: Connect String = \"DESCRIPTION=(ADDRESS=(PROTOCOL=TCP)(HOST=hostname)(PORT=xxxx)) (CONNECT_DATA=(SERVER=DEDICATED)(SID= xxxx)))\" User Name = \"XSA_CACHE\" Password = \"welcome1\" Check in the online changes and save the online repository, or save the offline repository. Don’t do the consistency check. Check in the online changes and save the online repository, or save the offline repository. Don’t do the consistency check. Use the following steps to validate the XSA cache setup: Open the obis1-diagnostic.log file located at <ORACLE_HOME>/user_projects/domains/bi/server/obis1/logs . Open the = xxxx)))\" User Name = \"XSA_CACHE\" Password = \"welcome1\" Check in the online changes and save the online repository, or save the offline repository. Don’t do the consistency check. Check in the online changes and save the online repository, or save the offline repository. Don’t do the consistency check. Use the following steps to validate the XSA cache setup: Open the obis1-diagnostic.log file located at <ORACLE_HOME>/user_projects/domains/bi/server/obis1/logs . Open the obis1-diagnostic.log file located at <ORACLE_HOME>/user_projects/domains/bi/server/obis1/logs . Search for the keywords External Subject Area Cache . If the configuration is correct, you should see following lines: [2017-01-13T12:30:39.123-08:00] [OBIS] [NOTIFICATION:1] [] [] [ecid: ] [sik:ssi] [tid: 69cc1720] [101001] External Subject Area cache is started successfully using configuration from the repository with the logical name ssi. [2017-01-13T12:30:39.123-08:00] [OBIS] [NOTIFICATION:1] [] [] [ecid: ] [sik:ssi] [tid: 69cc1720] [101017] External Subject Area cache has been initialized. Total number of entries: 0 Used space: 0 bytes Maximum space: 107374182400 bytes Remaining space: 107374182400 bytes. Cache table name prefix is XC3561241260. Search for the keywords External Subject Area Cache . If the configuration is correct, you should see following lines: [2017-01-13T12:30:39.123-08:00] [OBIS] [NOTIFICATION:1] [] [] [ecid: ] [sik:ssi] [tid: 69cc1720] [101001] External Subject Area cache is started successfully using configuration from the repository with the logical name ssi. [2017-01-13T12:30:39.123-08:00] [OBIS] [NOTIFICATION:1] [] [] [ecid: ] [sik:ssi] [ , you should see following lines: [2017-01-13T12:30:39.123-08:00] [OBIS] [NOTIFICATION:1] [] [] [ecid: ] [sik:ssi] [tid: 69cc1720] [101001] External Subject Area cache is started successfully using configuration from the repository with the logical name ssi. [2017-01-13T12:30:39.123-08:00] [OBIS] [NOTIFICATION:1] [] [] [ecid: ] [sik:ssi] [tid: 69cc1720] [101017] External Subject Area cache has been initialized. Total number of entries: 0 Used space: 0 bytes Maximum space: 107374182400 bytes Remaining space: 107374182400 bytes. Cache table name prefix is XC3561241260. Updated 5 days ago",
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    "url": "https://docs.rackspace.com/docs/getting-started-with-public-cloud",
    "title": "Getting Started With Public Cloud | Rackspace Documentation",
    "content": "Welcome to Rackspace! This Getting Started guide is intended for new Rackspace Technology customers who use the Rackspace Technology Customer Portal (sometimes referred to as Rackspace Fabric ) to manage their account. Some solutions, like Object Rocket and Onica, have their own portals and do not require access to the Rackspace Technology Customer Portal. For more information about these solutions, refer to the relevant documentation on this Rackspace Technology Support site. Below are a list of links that will allow you to quickly guide yourself through the portal access process so that you can quickly begin managing your Rackspace products and services! Updated 5 days ago Use the following links to begin going through the process of accessing your portal! Log in to the Rackspace Technology Customer Portal Account Dashboard Manage your portal profile and groups Manage Portal Users & Groups Make administrative changes to your account Understand your Rackspace Technology Billing Manage your Rackspace Technology Billing Manage Support Tickets",
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    "url": "https://docs.rackspace.com/docs/dns-record-definitions",
    "title": "Dns Record Definitions | Rackspace Documentation",
    "content": "This article provides a brief overview of common email-related DNS records. If you need to configure your DNS for Rackspace Cloud Office Email products, see Set up DNS records for Cloud Office email . Prerequisite Applies to: Administrators and Users For more information on prerequisite terminology, see Cloud Office support terminology . DNS records The following DNS record definitions also include an example of how to configure these records at your DNS hosting provider: A record MX record CNAME record TXT record The Address (A) record is the most basic DNS record type. It points a domain or subdomain to an IP address. Example: Mail Exchanger (MX) records specify a mail server responsible for accepting messages addressed to your domain. Without these records, emails addressed to your domain cannot find your mailbox. Think of it as sending a letter to an address that does not exist. The system returns the email to the sender if the MX records don't exist. Example: Note : Email hosts might ask for multiple MX record entries. These examples are actually the MX records for Rackspace Cloud Office. We require two records entries in case the first MX server experiences a disruption. This redundancy ensures you still receive your email. Canonical Name (CNAME) records specify that a domain name is an alias for another domain. Example: Note: A common CNAME record entry is an Autodiscover Record. The example shown is the CNAME record used by our Rackspace Cloud Office users to redirect their autodiscover.example.com subdomain to our Autodiscover server ( autodiscover.emailsrvr.com ). External sources reference text (TXT) records to check for domain-specific policies such as SPF, DKIM, and DMARC. Example: Following are some common email-related TXT records: Sender Policy Framework (SPF) records help recipient mail servers identify unauthorized use of your domain in the form of forgeries (spoofing). Note: If you send email from other providers on behalf of your domain, be sure to include their sending servers in the same SPF record entry. Do not create multiple SPF records. Sender Policy Framework (SPF) records help recipient mail servers identify unauthorized use of your domain in the form of forgeries (spoofing). Note: If you send email from other providers on behalf of your domain, be sure to include their sending servers in the same SPF record entry. Sender Policy Framework (SPF) records help recipient mail servers identify unauthorized use of your domain in the form of forgeries (spoofing). Note: If you send email from other providers on behalf of your domain, be sure to include their sending servers in the same SPF record entry. Do not create multiple SPF records. Sender Policy Framework (SPF) records help recipient mail servers identify unauthorized use of your domain in the form of forgeries (spoofing). Note: If you send email from other providers on behalf of your domain, be sure to include their sending servers in the same SPF record entry. Do not create multiple SPF records. DomainKeys Identified Mail (DKIM) records assign a digital signature to mail sent from your domain, marking it as authorized mail sent from your domain. If you require instruction to enable DKIM for your Rackspace Cloud Office email, see Enable DKIM in the Cloud Office Control Panel . DomainKeys Identified Mail (DKIM) records assign a digital signature to mail sent from your domain, marking it as authorized mail sent from your domain. If you require instruction to enable DKIM for your Rackspace Cloud Office email, see Enable DKIM in the Cloud Office Control Panel . Domain Message Authentication Reporting and Compliance (DMARC) records indicate to recipient mail servers that messages sent from that domain are employing DKIM and SPF sending policies. The recipient mail server then validates the message that you sent by using your DKIM and SPF policies. Domain Message Authentication Reporting and Compliance (DMARC) records indicate to recipient mail servers that messages sent from that domain are employing DKIM and SPF sending policies. The recipient mail server then validates the message that you sent by using your DKIM and SPF policies. Note: SPF, DKIM, and DMARC records are important because of increased “spoofing” and “phishing” attempts. Mail recipients are adopting these methods of sender authentication to combat malicious email. This authentication protects those to whom you are sending mail, and it also helps identify the mail you send as legitimate. DNS propagation When you add or edit one of the preceding records in your DNS zone file, the update must go through a propagation period. The industry standard for DNS propagation time is 24-48 hours. For example, if you change your domain MX records, the change might take up to 48 hours to complete. The propagation takes so long because your domain is associated with an IP address in thousands of databases worldwide. Updated 5 �phishing” attempts. Mail recipients are adopting these methods of sender authentication to combat malicious email. This authentication protects those to whom you are sending mail, and it also helps identify the mail you send as legitimate. DNS propagation When you add or edit one of the preceding records in your DNS zone file, the update must go through a propagation period. The industry standard for DNS propagation time is 24-48 hours. For example, if you change your domain MX records, the change might take up to 48 hours to complete. The propagation takes so long because your domain is associated with an IP address in thousands of databases worldwide. Updated 5 days ago",
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  {
    "url": "https://docs.rackspace.com/docs/prepare-pop-imap-exchange-mail-servers-for-migration",
    "title": "Prepare Pop Imap Exchange Mail Servers For Migration | Rackspace Documentation",
    "content": "This article outlines important information to consider when you are migrating to Rackspace from one of the most common types of mail servers. Prior to migrating, we recommend that you review this information for your source (current) mail server. After you have reviewed this information, you can follow the steps in the article Migrate your email by using the Self-Service Migration tool to complete your migration. POP server POP mail servers store email on the user's local computer and not the source server so you might not need to migrate your users' mail. Therefore, we recommend a local data migration, which you can perform by following the steps in these articles: (Mac) Migrating from a POP server to Rackspace email IMAP using Outlook 2011 (Mac) Migrating from a POP server to Rackspace email IMAP using Outlook 2011 (Windows) Migrating from a POP server to Rackspace Email using Outlook 2010 (Windows) Migrating from a POP server to Rackspace Email using Outlook 2010 IMAP server IMAP migrations copy the email data in the inbox and subfolders of the inbox if the data is stored on your source server. Any contacts, calendars, notes, and every other piece of information that is not stored in a user's inbox is not migrated. The migration tool typically accesses IMAP servers by using either the incoming server's address listed in the mail client or by using the webmail address for your current mail provider. You can also use the server's IP address in place of any other host name or server address. We recommend testing IMAP server access before migrating. Access can be tested using the DNS wonder tool . To use the tool, you need the following information: Source server name or IP address Server port number Login name, usually the email address associated with the source server Mailbox password If you have issues connecting to the server, try the following actions: Access the server though ports 142 and 993 using SSL. Some mail providers allow a connection only through one port. Log in to webmail to confirm that the username and password combination you used is correct Reset the mailbox password Folders names with special characters—such as commas ( , ), periods ( . ), slashes ( / ), and ampersands ( & )—commonly cause issues during migration. Before you begin migrating, revise folder names with special characters to use only alphan number Login name, usually the email address associated with the source server Mailbox password If you have issues connecting to the server, try the following actions: Access the server though ports 142 and 993 using SSL. Some mail providers allow a connection only through one port. Log in to webmail to confirm that the username and password combination you used is correct Reset the mailbox password Folders names with special characters—such as commas ( , ), periods ( . ), slashes ( / ), and ampersands ( & )—commonly cause issues during migration. Before you begin migrating, revise folder names with special characters to use only alphanumeric characters. After the migration has been performed, iPhone and Android mail users might notice messages sorted from the oldest to newest. Users might also notice gaps between the dates of messages. This is because the migration tool copies mail from the source server's mailbox in order from newest to oldest, but the user's mobile device will display information from oldest to newest. This only affects iPhone and Android users with messages that have been migrated using the migration tool. Outlook users and users of other mail services will not be affected. Exchange server Exchange migrations copy some of the email data stored on the source server, but the amount depends on where you are migrating to: Rackspace Email : Inbox and sub-folders of the inbox are migration Hosted Exchange : Inbox and subfolders of the inbox, contacts, calendars, task, and notes are migrated When migrating from Exchange, use the administrator credentials from your source server instead of individual usernames and passwords from each mailbox. For information about setting up your admin credentials on your Exchange source server, see this [reference page]( https://community.bittitan.com/kb/Pages/How do I create an administrator account for login.aspx#) from BitTitan. We recommend testing access to your Exchange before migrating. The migration tool accesses the Exchange server by using the Outlook Web App (OWA) URL. The URL should look similar to the following: https://mail.example.com/exchange https://mail.example.com/owa To test access to the server by using the OWA URL, enter the username (either the full email address or Exchange username) and password for the individual mailbox to log in. If you use admin credentials, you can enter these credentials and then open another user's mailbox. Updated 5 days ago",
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    "url": "https://support.rackspace.com",
    "title": "Support.Rackspace.Com | Rackspace Documentation",
    "content": "Rackspace Fabric Customer Portal Onboarding Guide Rackspace Fabric Ticketing Rackspace Services Rackspace VM Management for Public Cloud Rackspace Professional Services Database Administration Solutions View More… Rackspace Email Help for Common Issues with Rackspace Email Email Setup Wizard Getting Started with Rackspace Hosted Email View More… Microsoft 365 Getting Started with Office 365 Microsoft Office 365 Private Cloud Rackspace OpenStack Flex Rackspace Managed Security - Alert Logic Rackspace Private Cloud Powered by VMware View More… Rackconnect Global Rackconnect Global FAQ Public Cloud Amazon Web Services Google Cloud Platform OpenStack Public Cloud View More… User and Account Management Account Management Rackspace Identity Federation Identity federation for Rackspace Cloud: Map Policies and Permissions Rackspace Identity Federation User Guide Rackspace Identity Federation Guide OSPC Developer Documentation OSPC Documentation Home Cloud Block Storage Cloud Backup View More… Data Center LON7 (Global Switch) data center migration FAQ for managed customers SIN2 data center relocation colocation customer FAQ LON7 (Global Switch) Data Center Migration FAQ for Colocation customers View More… API Reference CTAPI Getting Started With Your API Rackspace Ticketing API v2.0 Getting Started View More… Cloud DNS API 1.0 Rackspace Cloud DNS API 1.0 Getting started General API Information View More… Dedicated Load Balancer V3 LOAD BALANCERS API 3.0 (dlbv3) Getting Started (dlbv3) General API Information (dlbv3) View More… Rackspace metrics 2.0 Getting started General API information Query API Reference View More… Rackspace monitoring 1.0 Getting Started Guide General API information API Reference View More… Cloud Orchestration Rackspace Cloud Orchestration API 1.0 Rackspace Billing API V2 Billing Getting started General API information View More… Cloudfeeds Rackspace Cloud Feeds™ API 1.0 About this API Getting Started Guide View More… Customer Service Rackspace Customer Management Service API 4.24.0# Getting Started General API Information View More… Customer Identity Getting started General API information API Reference View More… Offerings Rackspace Offer API 2.0 Getting started General API information View More…",
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    "url": "https://www.rackspace.com/industry/healthcare",
    "title": "Healthcare | Rackspace Documentation",
    "content": "On this page: Overview Solutions Customer success Related resources Get started Gartner Report: 2025 Market Guide for Electronic Health Record Cloud Hosting and Migration Services Build a safer, smarter EHR cloud migration strategy with insights from Gartner Learn how leading healthcare providers are cutting costs, improving scalability and strengthening cybersecurity by moving EHR systems to the cloud. This Gartner® Market Guide outlines migration risks, planning essentials and why Rackspace Technology was named a Representative Vendor. Elevate the efficiency, security and growth of your healthcare organization Develop and implement cloud solutions that seamlessly support your healthcare organization’s critical mission. Rackspace Cloud Solutions for Healthcare can help free your teams to focus on what matters most: empowering your workers to enhance patient outcomes and improve operational efficiency. Work with Rackspace to: Optimize your transformation Improve patient care and experiences with technology-driven engagement, built on a flexible ecosystem that provides long-term cost predictability. Do more with less Overcome your budget and workforce limitations by leveraging our 25+ years of experience managing mission-critical applications. Gain from our experience, including 10,000 technical certifications and over 1,125 years of combined Epic EHR experience. Strengthen your security posture Boost your application resiliency and business continuity with our contractually obligated delivery options, supported by five 9s SLA availability. Optimizing Digital Strategies Through Strategic Partnerships Private cloud solutions for healthcare Managed and professional services You need to modernize healthcare applications without disrupting care delivery. With the right support, you can streamline operations, reduce risk and move forward with confidence. Rackspace connects you with Epic-certified professionals and specialists in EHR systems, infrastructure and data center management. From Epic migrations to enterprise application support, we provide strategic guidance and hands-on expertise to reduce complexity, modernize legacy systems and align your IT investments with long-term goals. Explore our services: Rackspace Healthcare Professional & Consulting Services Next-Generation Managed Services Epic Managed Services Rackspace Elastic Engineering for Healthcare Watch the video: “Rackspace Healthcare Guides Customers Through Both Optimization and Innovation in the Cloud” → Rackspace Healthcare Cloud Your EHR is essential to delivering highly sensitive patient data securely and reliably. Our cloud-based solutions support fast, secure access to clinical data, medical histories and test results, so your care teams can work efficiently, make informed decisions and coordinate treatment from any authorized device. Explore Rackspace Healthcare Cloud solutions: and align your IT investments with long-term goals. Explore our services: Rackspace Healthcare Professional & Consulting Services Next-Generation Managed Services Epic Managed Services Rackspace Elastic Engineering for Healthcare Watch the video: “Rackspace Healthcare Guides Customers Through Both Optimization and Innovation in the Cloud” → Rackspace Healthcare Cloud Your EHR is essential to delivering highly sensitive patient data securely and reliably. Our cloud-based solutions support fast, secure access to clinical data, medical histories and test results, so your care teams can work efficiently, make informed decisions and coordinate treatment from any authorized device. Explore Rackspace Healthcare Cloud solutions: EHR Cloud Epic Hosting-as-a-Service Watch our webinar, “Transforming Data Centers: Doing More With Less in the Cloud.” → Disaster recovery and cyber resilience A ransomware attack or system outage can bring care delivery to a halt. That’s why protecting patient data and restoring operations quickly is critical. Rackspace offers fully replicated, offline backups with immutable storage and air-gapped cyberthreat scanning. Our one-way, point-to-point architecture uses industry-standard tools and machine learning to detect backup corruption with up to 99.5% confidence, helping you minimize disruption and reduce risk. Learn about our resilience and recovery solutions: Cyber Recovery Cloud (CRC) Epic Disaster Recovery-as-a-Service Watch the Solution Showcase Video: Breaking the 30-Day Ransomware Cycle Watch the on-demand webinar: Fortifying Healthcare Cyber Resilience with On-Demand Isolated Recovery Environments “We partnered with Rackspace because of Fanatical Experience® and their ability to provide an infrastructure to a guaranteed uptime of 99.999%, which means that our clinicians would have secure access to our EMR around the clock at the point of care.” See More Case Studies Our expertise Explore our expert credentials and industry recognition. Related resources Surviving to Thriving: Is Your Cloud Strategy Future-Ready? EHR Cloud Hosting and Migration Insights for Healthcare IT Leaders Ready to start the conversation? Ready to start the conversation? Fill out the form to be connected to one of our experts. Fill out the form to be connected to one of our experts. By submitting this form, I acknowledge that someone from Rackspace Technology will contact me via email or phone to discuss my request. You may withdraw your consent to receive additional information from Rackspace Technology at any time. Information collected in this form is subject to the Rackspace Technology Privacy credentials and industry recognition. Related resources Surviving to Thriving: Is Your Cloud Strategy Future-Ready? EHR Cloud Hosting and Migration Insights for Healthcare IT Leaders Ready to start the conversation? Ready to start the conversation? Fill out the form to be connected to one of our experts. Fill out the form to be connected to one of our experts. By submitting this form, I acknowledge that someone from Rackspace Technology will contact me via email or phone to discuss my request. You may withdraw your consent to receive additional information from Rackspace Technology at any time. Information collected in this form is subject to the Rackspace Technology Privacy Notice . Rackspace Technology Support To create a ticket or chat with a specialist regarding your account, log into your account. Legacy Datapipe One (Service Now) Rackspace Sovereign Services UK Support Phone 1-800-961-4454 International Support +1-512-361-4935 Help Documentation Support Documentation API Documentation System status Email & Apps system status Rackspace system status Rackspace Technology Careers Rackspace Technology accelerates the value of the cloud during every phase of a customer’s digital transformation. Join us on our mission.",
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  {
    "url": "https://fair.rackspace.com/partners/microsoft-azure/",
    "title": "Microsoft Azure | Rackspace Documentation",
    "content": "FAIR for Microsoft Azure Unlock the potential of your Microsoft® Azure® data with the Foundry for AI by Rackspace (FAIR™). Unlock the potential of your Microsoft® Azure® data with FAIR Our team of certified Microsoft Azure experts will work closely with you to design, migrate, secure, manage and enhance your Azure data landscape. We help you smooth data ingestion and processing so that you can generate insights from your data that drive better decisions and optimal outcomes. Rackspace Intelligent Co-worker for the Enterprise (ICE) is an intelligent co-worker that uses generative AI to elevate the productivity and efficiency of sales and solution architects while granting them access to our top expertise and talent worldwide. ICE leverages AI to streamline repetitive tasks, identify promising leads, present pertinent information and resources, and deliver real-time contextual analytics for exceptionally personalized customer interactions. ICE can reduce the time required to generate effective customer presentations and proposals. Solutions Ideate We help you establish desirability, readiness, goals and guardrails for the adoption of AI through an interactive and collaborative ideation engagement. Conduct an AI diagnostic to determine readiness Identify desired business outcomes Establish feasibility and sustainability goals Set up a platform for AI Implement policies and guardrails for AI Incubate We determine the feasibility of AI within your organization and work with you to co-create your first generative AI solution within your enterprise. Choose an existing foundation model Configure and establish the cloud platform Prepare and align the data, adapt the model Optimize, demonstrate and augment the model Develop the LLM-powered application Industrialize We help ensure the viability of your solution through the systematic productization of AI in alignment with defined metrics and governance guardrails. Set up DataOps, MLOps and LLMOps Implement AI oversight and governance Determine an approach to manage incidents Refine the model for cost sustainability Pursue continuous optimization and training Our Microsoft Azure expertise Microsoft Azure specializations: Analytics on Microsoft Azure Infrastructure and database migration to Microsoft Azure Infrastructure and database migration to Microsoft Azure Cloud platform Cloud productivity Data platform Data analytics Latest Insights AI Insights Women in AI: Diverse Perspectives to Empower Change November 1, 2023 Read now → AI Insights Achieving AI Sustainability for Progress and Good Works October 25, 2023 Read now → AI Insights Building a Robust, Resilient and Secure AI Environment October 25, 2023 Read now → AI Insights Cultivating to manage incidents Refine the model for cost sustainability Pursue continuous optimization and training Our Microsoft Azure expertise Microsoft Azure specializations: Analytics on Microsoft Azure Infrastructure and database migration to Microsoft Azure Infrastructure and database migration to Microsoft Azure Cloud platform Cloud productivity Data platform Data analytics Latest Insights AI Insights Women in AI: Diverse Perspectives to Empower Change November 1, 2023 Read now → AI Insights Achieving AI Sustainability for Progress and Good Works October 25, 2023 Read now → AI Insights Building a Robust, Resilient and Secure AI Environment October 25, 2023 Read now → AI Insights Cultivating a Symbiotic Relationship Between Humans and AI October 25, 2023 Read now → Ready to start the conversation? FAIR can launch quickly because we already have a global, world-class infrastructure and hyperscaler partners that can deliver optimized AI solutions to customers around the world. No matter where you are in the adoption of generative AI, we can help. Reach out today. 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Select Yes or No from the dropdown list.:* Yes No By submitting this form, I acknowledge that someone from FAIR/Rackspace Technology will contact me via email or phone to discuss my request.",
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  {
    "url": "https://docs.rackspace.com/docs/email-spoofing-best-practices",
    "title": "Email Spoofing Best Practices | Rackspace Documentation",
    "content": "This article explains email spoofing and describes the steps that you can take to combat it. Prerequisites Applies to: Administrator and User Difficulty: Moderate Time needed: 15 minutes Tools required: Email access For more information on prerequisite terminology, see Cloud Office support terminology . If you prefer a video tutorial, see Rackspace Email - Spoofing: How to identify & protect your organization . What is email spoofing? The word spoof means falsified . A spoofed email is one in which the sender purposely alters parts of the email to make the message appear as though someone else authored it. Commonly, the sender’s name, email address, and the body of the message appear from a legitimate source. Sometimes, the spoofer makes the email appear to come from a private citizen. A spoofed message can appear to come from a coworker, a bank, a family member, or any number of seemingly trustworthy sources. A good spoof looks like any other email that you normally receive. Warning: If you suspect that you have received a fraudulent message, DO NOT click any link in the message or enter any requested information. Why do people spoof email? Often, the spoofed email is part of a phishing (scam) attack. In other cases, someone uses a spoofed email to dishonestly market an online service or sell you a bogus product. The intent is to trick the recipient into making a damaging statement or releasing sensitive information, such as passwords. If you receive bounced (returned) emails for messages that you never sent, this could be a case of spoofing. Identify a spoofed message Scammers alter different sections of an email to disguise who is the actual sender of the message. To view the following properties, you must open the email headers of a suspected spoofed message. Following are some examples of spoofed properties: FROM [email protected] : This appears to come from a legitimate source on a spoofed message. REPLY-TO : This can also be spoofed, but a lazy scammer might leave the actual REPLY-TO address. If you see a different sending address here, it might be a spoofed email. RETURN-PATH : This can also be spoofed, but a lazy scammer might leave the actual RETURN-PATH address. If you see a different sending address here, it might be a spoofed email. SOURCE IP address or “ spoofed message. Following are some examples of spoofed properties: FROM [email protected] : This appears to come from a legitimate source on a spoofed message. REPLY-TO : This can also be spoofed, but a lazy scammer might leave the actual REPLY-TO address. If you see a different sending address here, it might be a spoofed email. RETURN-PATH : This can also be spoofed, but a lazy scammer might leave the actual RETURN-PATH address. If you see a different sending address here, it might be a spoofed email. SOURCE IP address or “X-ORIGIN” address: This is typically more difficult to alter, but it is possible. A spoofer can alter the first three properties by using settings in Microsoft Outlook, Gmail, Hotmail, or other email software. They can also alter the fourth property, IP address, but that requires more sophisticated user knowledge to make a false IP address convincing. In the following example, it appears that the recipient has received a message from their office assistant requesting money. The subject line should alert you immediately. This user should contact their assistant through another form of communication to confirm that they did not send this message. Next, you want to discover who actually sent the message by opening the message headers. It should look similar to the following: In this message header snippet, we see that the From: field shows the message as coming from \"Assistant\"< [email protected] > . However, we can also see that the REPLY-TO: field lists [email protected] . That is a clear example of a spoofed message. You should Blocklist any address you find in the REPLY-TO , RETURN-PATH , and SOURCE IP field that is not an email address or IP address from which you normally receive mail. For more information on viewing and understanding email headers, see View and read Rackspace email headers . Combat spoofing User education is the first line of defense against these types of attacks. If you receive a spoofed message, you should perform the following tasks: Blocklist any email address or IP address listed in the REPLY-TO , RETURN-PATH , or SOURCE IP that you have determined to be fraudulent. For instructions, see Blocklist addresses, domains, and IP addresses in Rackspace Email . Immediately change the password of your email account if you or your users provided that information at any point. Alert the rest of your business to the situation. Spoof understanding email headers, see View and read Rackspace email headers . Combat spoofing User education is the first line of defense against these types of attacks. If you receive a spoofed message, you should perform the following tasks: Blocklist any email address or IP address listed in the REPLY-TO , RETURN-PATH , or SOURCE IP that you have determined to be fraudulent. For instructions, see Blocklist addresses, domains, and IP addresses in Rackspace Email . Immediately change the password of your email account if you or your users provided that information at any point. Alert the rest of your business to the situation. Spoofing is possibly the most frustrating abuse issue to deal with because you can't stop it. Spoofing is similar to hand-writing many letters and signing someone else's name to it. You can imagine how difficult that would be to trace. The most impactful change you can make as an administrator is to implement SPF , DKIM , and DMARC records in that order. These are DNS records that add extra layers of protection to prevent malicious email from being sent out using your domain name. Sender Policy Framework (SPF) records help recipient mail servers identify unauthorized use of your domain in the form of forgeries (spoofing). Create an SPF record policy first. Note: If you send email from other providers on behalf of your domain, be sure to include their sending servers in the same SPF record entry. Do not create multiple SPF records. Sender Policy Framework (SPF) records help recipient mail servers identify unauthorized use of your domain in the form of forgeries (spoofing). Create an SPF record policy first. Note: If you send email from other providers on behalf of your domain, be sure to include their sending servers in the same SPF record entry. Do not create multiple SPF records. DomainKeys Identified Mail (DKIM) records assign a digital signature to mail sent from your domain, marking it as authorized mail sent from your domain. If you require instructions to enable DKIM for your Rackspace Cloud Office email, see Enable DKIM in the Cloud Office Control Panel . Creating a DKIM record is the second step in the process. DomainKeys Identified Mail (DKIM) records assign a digital signature to mail sent from your domain, marking it as authorized mail sent from your domain. If you require instructions to enable DKIM for your Rackspace Cloud Office email, see Enable DKIM in the Cloud Office Control Panel . Creating a DKIM record (DKIM) records assign a digital signature to mail sent from your domain, marking it as authorized mail sent from your domain. If you require instructions to enable DKIM for your Rackspace Cloud Office email, see Enable DKIM in the Cloud Office Control Panel . Creating a DKIM record is the second step in the process. DomainKeys Identified Mail (DKIM) records assign a digital signature to mail sent from your domain, marking it as authorized mail sent from your domain. If you require instructions to enable DKIM for your Rackspace Cloud Office email, see Enable DKIM in the Cloud Office Control Panel . Creating a DKIM record is the second step in the process. Domain Message Authentication Reporting and Compliance (DMARC) records indicate to recipient mail servers that messages sent from that domain employ DKIM and SPF sending policies. The recipient mail server then validates the message that you sent by using your DKIM and SPF policies. Creating a DMARC record policy enables you to enforce DKIM and SPF records. This is the last step in the process. Domain Message Authentication Reporting and Compliance (DMARC) records indicate to recipient mail servers that messages sent from that domain employ DKIM and SPF sending policies. The recipient mail server then validates the message that you sent by using your DKIM and SPF policies. Creating a DMARC record policy enables you to enforce DKIM and SPF records. This is the last step in the process. Using record policies protects the integrity of internal emails, as well as the external reputation of your domain. Implementing this protection is a multi-step process that you must carefully follow. For more information, see Create a DMARC policy . References Change a Rackspace email mailbox password Cloud Office support terminology Create a DMARC policy View and read Rackspace email headers Updated 5 days ago",
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  {
    "url": "https://docs.rackspace.com/docs/cloud-office-migrations-faq",
    "title": "Cloud Office Migrations Faq | Rackspace Documentation",
    "content": "Prerequisites Role Required: Administrator Approximate Time: Depends on migration type Tools required: Self-Service : BitTitan MigrationWiz account (via migrationwiz.bittitan.com/app/) Assisted : Rackspace Email Control Panel access more information about prerequisite terminology, see Rackspace Email Support Terminology . We support migrations from Exchange Server 2003, 2007, and 2010 (in-house and hosted), Google Apps, Gmail, GroupWise 7 and 8, Zimbra, Lotus Notes, POP, and IMAP. See Email migration services for a list of migration options. Both self-service and Assisted Migrations are free for the first 250 mailboxes . For migrations exceeding 250 mailboxes, please contact our Sales team for current pricing and assistance. Migration times vary depending on the amount of data, the number of mailboxes, and the speed of your existing email system. We can provide more specific timelines once the migration begins. The migration can be both. Rackspace offers a Self-Service option (manual setup using tools like MigrationWiz) or an Assisted Migration (automated process managed by the Assisted Migrations team). The Self-Service Migration Tool is available for most common migration types. However, complex environments may require an Assisted Migration. Please contact support for guidance on the best path for your specific account. You will need the server name and protocol (e.g., IMAP or POP settings) for your source email system. The username and password for every individual mailbox being migrated are mandatory for the migration tool to access the data. This list of credentials should be provided in an Excel file (.xls or .xlsx) , and an example file will be provided to ensure correct formatting . Rackspace does not use or accept a single administrator credential for migration purposes. Yes , users can continue to access and use their mailbox normally while the migration is running. However, we strongly recommend that users do not reset their passwords until the migration is complete. While the migration process itself is designed to run in the background with minimal impact, there may be a brief period of downtime (a few hours) when the MX records are updated and propagation occurs across the internet. We recommend scheduling this change outside of peak business hours. See Items migrated during a Rackspace Email migration . Yes, you can upgrade to Office 365 with Rackspace. The tool does space does not use or accept a single administrator credential for migration purposes. Yes , users can continue to access and use their mailbox normally while the migration is running. However, we strongly recommend that users do not reset their passwords until the migration is complete. While the migration process itself is designed to run in the background with minimal impact, there may be a brief period of downtime (a few hours) when the MX records are updated and propagation occurs across the internet. We recommend scheduling this change outside of peak business hours. See Items migrated during a Rackspace Email migration . Yes, you can upgrade to Office 365 with Rackspace. The tool does not create the mailboxes. You need to create them in the Rackspace Email Control Panel before the migration, which migrates data to only existing mailboxes on your account. Yes, once the migration is complete, you must update your MX records (Mail Exchanger records) to point to Rackspace's mail servers so your mail starts flowing to your new environment. Our Support Team, available 24x7x365, is happy to answer any specific questions you might have. Updated 5 days ago",
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  {
    "url": "https://www.rackspace.com/applications/sharepoint",
    "title": "Sharepoint | Rackspace Documentation",
    "content": "On this page: Overview Features Success story Get started With its powerful collaboration and content management capabilities, SharePoint can transform the way your business gets work done. But to make the most of this powerful technology, you need expertise in SharePoint and in the infrastructure that supports it. Whether you want a customizable SharePoint on your own dedicated servers — or a cloud-based solution that runs on Microsoft® Azure®, Amazon Web Services (AWS) or VMware®, we can design, deploy and manage it all for you. Rackspace Technology™ brings deep expertise as a five-time Microsoft Hosting Partner of the Year and a Gold Certified Collaboration and Content partner to deliver and maintain the SharePoint solution you require. Benefits Focus on your business Rackspace Technology handles all of the time-consuming, routine chores — including maintenance, monitoring and backup — so you don’t have to. Get a best-fit environment Whether your SharePoint runs on a customized single-tenant deployment in one of our data centers, or on the world’s leading clouds, we’re here to support you. We can deploy and manage your SharePoint in Microsoft Azure, AWS or VMware. Our team of specialists can help advise you on the best infrastructure based on your specific business needs. Get SharePoint your way Rackspace Technology gives you complete administrative permission to your own dedicated SharePoint environment, so you can customize your SharePoint farm to fit your needs and accommodate any third-party tools. Hybrid SharePoint With Hybrid SharePoint, you can take advantage of the hyper-scale and rapid features of Microsoft 365 while leveraging the power and control you get from an on-premises SharePoint installation. Say goodbye to hosting headaches When you host your SharePoint with Rackspace Technology, you can rest easy knowing that your service is backed by our industry-leading SLAs and always-on, expert support. Build your strategic SharePoint blueprint Work with our team of experts to turn your business goals into a plan through one-on-one planning and development sessions. Augment your existing team Get the most out of SharePoint at a fraction of the cost of hiring a full-time professional. Your SharePoint will be managed by our team of engineers around the clock — a team that consistently receives a Net Promoter Score (NPS) of 80+. Support beyond the infrastructure Get the maximum ROI from your SharePoint environment with guidance from our team of SharePoint experts — from helping industry-leading SLAs and always-on, expert support. Build your strategic SharePoint blueprint Work with our team of experts to turn your business goals into a plan through one-on-one planning and development sessions. Augment your existing team Get the most out of SharePoint at a fraction of the cost of hiring a full-time professional. Your SharePoint will be managed by our team of engineers around the clock — a team that consistently receives a Net Promoter Score (NPS) of 80+. Support beyond the infrastructure Get the maximum ROI from your SharePoint environment with guidance from our team of SharePoint experts — from helping you define your SharePoint strategy and choosing the right configuration, to helping you drive adoption among users. See More Case Stories Ready to Get Started? We’re experts on your side, doing what it takes to get the job done right — from the first consultation to your daily operations. Our approach Discover a partnership that can help you achieve more – for your people, your business and your customers – today and into the future. Consulting and Advisory Services Professional Services Managed Services Fanatical Experience™ Our Expertise Explore our expert credentials and industry recognition. A trusted partnership Five-Time Microsoft Hosting Partner of the Year Gold- Collaboration and Content Gold- Small and Midmarket Cloud Solutions Power your advantage Discover related technology platforms and solutions to help you achieve smarter business outcomes. Microsoft 365 Find the right Microsoft 365 solutions for your specific business needs. Application Management and Operations Optimize your environment with expert administration, management and configuration so you can focus on staying ahead of the curve. Internet of Things and Edge Leverage our IoT and Edge experience to increase efficiencies and reduce time to market for your IoT adoption projects Application Modernization Get expert guidance that helps you realize the benefits of modern applications and improve your return on investment. SaaS Lifecycle Management Optimization experts help you realize the full savings and business advantages of well-run SaaS applications. Customer Relationship Management Maximize your CRM platform so you can better serve your customers and transform your business. Enterprise Resource Planning Your ERP solution should work with where your business is now — and where it’s headed. Ready to get started? Fill out the form to be connected to one of our experts.",
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    "url": "https://docs.rackspace.com/#content",
    "title": "#Content | Rackspace Documentation",
    "content": "Rackspace Fabric Customer Portal Onboarding Guide Rackspace Fabric Ticketing Rackspace Services Rackspace VM Management for Public Cloud Rackspace Professional Services Database Administration Solutions View More… Rackspace Email Help for Common Issues with Rackspace Email Email Setup Wizard Getting Started with Rackspace Hosted Email View More… Microsoft 365 Getting Started with Office 365 Microsoft Office 365 Private Cloud Rackspace OpenStack Flex Rackspace Managed Security - Alert Logic Rackspace Private Cloud Powered by VMware View More… Rackconnect Global Rackconnect Global FAQ Public Cloud Amazon Web Services Google Cloud Platform OpenStack Public Cloud View More… User and Account Management Account Management Rackspace Identity Federation Identity federation for Rackspace Cloud: Map Policies and Permissions Rackspace Identity Federation User Guide Rackspace Identity Federation Guide OSPC Developer Documentation OSPC Documentation Home Cloud Block Storage Cloud Backup View More… Data Center LON7 (Global Switch) data center migration FAQ for managed customers SIN2 data center relocation colocation customer FAQ LON7 (Global Switch) Data Center Migration FAQ for Colocation customers View More… API Reference CTAPI Getting Started With Your API Rackspace Ticketing API v2.0 Getting Started View More… Cloud DNS API 1.0 Rackspace Cloud DNS API 1.0 Getting started General API Information View More… Dedicated Load Balancer V3 LOAD BALANCERS API 3.0 (dlbv3) Getting Started (dlbv3) General API Information (dlbv3) View More… Rackspace metrics 2.0 Getting started General API information Query API Reference View More… Rackspace monitoring 1.0 Getting Started Guide General API information API Reference View More… Cloud Orchestration Rackspace Cloud Orchestration API 1.0 Rackspace Billing API V2 Billing Getting started General API information View More… Cloudfeeds Rackspace Cloud Feeds™ API 1.0 About this API Getting Started Guide View More… Customer Service Rackspace Customer Management Service API 4.24.0# Getting Started General API Information View More… Customer Identity Getting started General API information API Reference View More… Offerings Rackspace Offer API 2.0 Getting started General API information View More…",
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    "url": "https://docs.rackspace.com/docs/rackspace-identity-federation-user-guide",
    "title": "Rackspace Identity Federation User Guide | Rackspace Documentation",
    "content": "Rackspace Identity Federation enables you to configure your corporate security and identity systems to enable your employees to use their regular company credentials to authenticate to Rackspace accounts. This user guide provides information related to Rackspace Identity Federation, including getting started, using the service, working with add-on components, and getting help. Rackspace Identity Federation Guide Overview Features Compatibility Dedicated hosting Features Compatibility Dedicated hosting Getting started Prerequisites Summary of steps Add Rackspace Federation to your identity provider Add an Identity Provider Configure the Attribute Mapping Policy Log in Concepts Prerequisites Summary of steps Add Rackspace Federation to your identity provider Add an Identity Provider Configure the Attribute Mapping Policy Log in Add Rackspace Federation to your identity provider Add an Identity Provider Configure the Attribute Mapping Policy Log in Concepts Configure Third-Party SAML providers Active Directory Federation Services Configure ADFS Attribute mapping for ADFS Okta Prerequisites Configure Rackspace Federation at Okta Okta metadata Next steps Optional settings Attribute mapping for Okta Mapping Okta groups to Rackspace Mapping Rackspace permissions to Okta groups Attribute policy mapping example Other SAML providers SAML configuration items SAML attribute mapping Active Directory Federation Services Configure ADFS Attribute mapping for ADFS Configure ADFS Attribute mapping for ADFS Okta Prerequisites Configure Rackspace Federation at Okta Okta metadata Next steps Optional settings Attribute mapping for Okta Mapping Okta groups to Rackspace Mapping Rackspace permissions to Okta groups Attribute policy mapping example Prerequisites Configure Rackspace Federation at Okta Okta metadata Next steps Optional settings Attribute mapping for Okta Mapping Okta groups to Rackspace Mapping Rackspace permissions to Okta groups Attribute policy mapping example Other SAML providers SAML configuration items SAML attribute mapping SAML configuration items SAML attribute mapping Configure Attribute Mapping Required SAML attributes and mapping example Required values Setting values with Attribute Mapping Example policy with required attributes Assigning Rackspace permissions Basic role base permissions Permissions by groups Assigning Fanatical Support for AWS Permissions Fanatical support for AWS permissions AWS console and API permissions AWS account creator permissions Complete mapping policy example Rackspace Cloud roles reference Required SAML attributes and mapping example Required values Setting values with Attribute Mapping Example policy with required attributes Required values Setting values with Attribute Mapping Example policy with required attributes Assigning Rack providers SAML configuration items SAML attribute mapping SAML configuration items SAML attribute mapping Configure Attribute Mapping Required SAML attributes and mapping example Required values Setting values with Attribute Mapping Example policy with required attributes Assigning Rackspace permissions Basic role base permissions Permissions by groups Assigning Fanatical Support for AWS Permissions Fanatical support for AWS permissions AWS console and API permissions AWS account creator permissions Complete mapping policy example Rackspace Cloud roles reference Required SAML attributes and mapping example Required values Setting values with Attribute Mapping Example policy with required attributes Required values Setting values with Attribute Mapping Example policy with required attributes Assigning Rackspace permissions Basic role base permissions Permissions by groups Basic role base permissions Permissions by groups Assigning Fanatical Support for AWS Permissions Fanatical support for AWS permissions AWS console and API permissions AWS account creator permissions Complete mapping policy example Fanatical support for AWS permissions AWS console and API permissions AWS account creator permissions Complete mapping policy example Rackspace Cloud roles reference Manage Identity Providers Basic tasks Update metadata and certificates Update the Attribute Mapping Policy Basic tasks Update metadata and certificates Update the Attribute Mapping Policy Get support Get Rackspace support Troubleshooting Get Rackspace support Troubleshooting Appendix: Attribute Mapping Policy Reference Introduction Attribute mapping basics Attribute Mapping Examples Introduction Attribute mapping basics Attribute Mapping Examples Document history and additional information Additional resources Copyright and disclaimer Additional resources Copyright and disclaimer Updated 5 days ago",
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    "url": "https://docs.rackspace.com/reference/offerings-general-api-information",
    "title": "Offerings General Api Information | Rackspace Documentation",
    "content": "The information in this section is relevant to all operations of the API. For details about specific operations, see the API reference . Like other Rackspace Cloud services, this service shares a common token-based authentication system that enables seamless access between products and services. Note All requests to authenticate and operate the service are performed using HTTPS on TCP port 443. For authentication instructions, see Authenticate to the Rackspace Cloud . Service access endpoints Request and response types Paginated collections Limits Faults Date and time format Role-based access control (RBAC)",
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    "url": "https://www.rackspace.com/applications/erp",
    "title": "Erp | Rackspace Documentation",
    "content": "On this page: Business Challenge Use Cases Case Study Supported Platforms Resources Get Started Is your Enterprise Resource Planning (ERP) system giving you an accurate view of your business in real-time? Our multicloud specialists can help you reach your goals regardless of whether you’re deploying legacy ERP applications to the cloud, migrating to the most advanced version, or simply ensuring the resources you already have are working efficiently. Our unbiased ERP software expertise across SAP and Oracle will help you optimize costs and maximize return on your investment, whether you're using a cloud service or a dedicated environment. By understanding your business's operations in real-time, you'll be able to reduce costs, increase efficiency and create new revenue streams. Explore SAP ERP Services → Explore Oracle ERP Services → Our experts analyze your business operations, then design and implement ERP applications and data that support the ways you want to work. Next, they deploy, manage and optimize those ERP applications and data with an infrastructure architected for maximum effectiveness. Rackspace Elastic Engineering for ERP gives you on-demand access to a team of ERP software experts who can help you drive outcomes and continuously evolve your ERP systems. Rackspace Elastic Engineering for ERP provides direct access to a multidisciplinary pod. Your pod includes an engagement manager and lead application administrator, along with access to business process architects, security engineers, data engineers and developers. All of these experts work as an extension of your team to shape your outcomes and modernize your ERP applications. You'll have access to expert resources through flexible, easy-to-manage hours-based service tiers each month. You can work collaboratively to set sprint-based projects and long-term goals that move your application environments and results forward. With a global presence spanning 120 countries, Rackspace Technology gives you access to a large pool of technology talent. Rackspace Application Services for ERP delivers functional and technical capabilities across a global platform to continuously deliver on customer-specific business objectives. Use Cases Key Benefits Rackspace Application Services for ERP is designed to help you: Reduce costs and increase efficiency: By migrating your ERP systems to optimized cloud infrastructure — or simply adding managed services to help you manage and optimize your current environment — you can lower costs while generating higher levels of efficiency. Optimize resource utilization: We help manage your ERP application and infrastructure, whether it’s on your own premises or in the cloud, so Technology gives you access to a large pool of technology talent. Rackspace Application Services for ERP delivers functional and technical capabilities across a global platform to continuously deliver on customer-specific business objectives. Use Cases Key Benefits Rackspace Application Services for ERP is designed to help you: Reduce costs and increase efficiency: By migrating your ERP systems to optimized cloud infrastructure — or simply adding managed services to help you manage and optimize your current environment — you can lower costs while generating higher levels of efficiency. Optimize resource utilization: We help manage your ERP application and infrastructure, whether it’s on your own premises or in the cloud, so you can focus your resources on core business functions. Improve reliability: Get proactive, always-on service and expertise with best-in-class tools and automation, and ERP technology delivered when and how you need it. Spur agility and innovation: By moving toward a cloud-native way of working, you can get to market faster and focus on creating innovative and differentiated customer experiences. Professional Consulting Services Rackspace Technology assists customers in selecting the optimum managed software and service models to meet their business and integration needs. We specialize in updates, new module implementations, global rollouts, divestitures, assessments and development projections. Professional Consulting Services include: Application modernization Assessments ERP implementation and integration Migration services Managed Application Services Rackspace Managed ERP Services are designed to help your organization optimize and generate more value from your Oracle or SAP ERP application portfolio. Rackspace ERP systems and business application integration services, including SAP PI/PO, EDI, MuleSoft® integration and multicloud and hybrid-cloud connectivity are designed to deliver value throughout every phase of the application portfolio lifecycle. These services can also help you realize an increased level of interoperability and better return on investment through ongoing maintenance and operations. Managed Application Services include: Upgrades Migrations to cloud Advanced configuration and optimization Oracle EBS and functional support SAP Basis and functional support Administration, monitoring and maintenance Data services Application database services Related Resources Learn more about services to support your ERP. The State of Application Modernization The State of Application Modernization Modernize your ERP and boost business agility Change Management: Building a Case For Cloud-Based ERP Drive outcomes and evolve your Oracle and SAP environments Accelerate your Oracle and SAP ERP modernization with on-demand access to a team of experts Schedule a complimentary discovery session to learn what Rackspace Elastic Engineering for ERP has to offer. See more case studies Our Approach Discover a partnership cloud Advanced configuration and optimization Oracle EBS and functional support SAP Basis and functional support Administration, monitoring and maintenance Data services Application database services Related Resources Learn more about services to support your ERP. The State of Application Modernization The State of Application Modernization Modernize your ERP and boost business agility Change Management: Building a Case For Cloud-Based ERP Drive outcomes and evolve your Oracle and SAP environments Accelerate your Oracle and SAP ERP modernization with on-demand access to a team of experts Schedule a complimentary discovery session to learn what Rackspace Elastic Engineering for ERP has to offer. See more case studies Our Approach Discover a partnership that can help you achieve more – for your people, your business and your customers – today and into the future. Consulting and Advisory Services Professional Services Managed Services Fanatical Experience® Rackspace Fabric™ Ready to Get Started? We’re on your side, doing what it takes to get the job done right — from the first consultation to your daily operations. Contact us for a free quote. Our Expertise Explore our expert credentials and industry recognition. Recognized leadership Providing innovation and leadership in the technology services industry for 20+ years. SAP Silver Partner SAP Certified in SAP HANA Operations Services SAP Certified in Hosting Services SAP Certified in Cloud Infrastructure RISE with SAP PE Authorized Partner Service Authorization-Business Technology Platform Service Authorization-SAP S/4HANA Service Authorization-SAP S/4HANA Private Cloud Enterprise Resource Planning expertise Business Technology Platform expertise Oracle Cloud Service and Resell Partner: Oracle Cloud Platform Oracle Certifications: - Oracle E-Business Suite Applications to Oracle Cloud - Oracle Database to Oracle Cloud Oracle Cloud Service Authorized Enterprise Business Apps to Cloud Oracle Cloud Service Authorized Database Migration to Cloud Power Your Advantage Discover related platforms and solutions to help you achieve smarter business outcomes. Oracle We help you adopt new cloud-based Oracle applications and manage legacy Oracle apps and databases faster and with less risk. SAP Accelerate SAP adoption and optimization by engaging a team of certified experts and managed services across multicloud solutions that integrate across your environment. Ready to start the conversation? Ready to start the conversation? Fill out the form to be connected to one of our experts. Fill out the form to be connected to one of our experts. By submitting this form, I acknowledge that someone from Rackspace Technology will contact me via email or phone to discuss my request. You may withdraw your consent to receive additional information from Rackspace Technology at any time. Information collected in this form is subject to the Rackspace apps and databases faster and with less risk. SAP Accelerate SAP adoption and optimization by engaging a team of certified experts and managed services across multicloud solutions that integrate across your environment. Ready to start the conversation? Ready to start the conversation? Fill out the form to be connected to one of our experts. Fill out the form to be connected to one of our experts. By submitting this form, I acknowledge that someone from Rackspace Technology will contact me via email or phone to discuss my request. You may withdraw your consent to receive additional information from Rackspace Technology at any time. Information collected in this form is subject to the Rackspace Technology Privacy Notice . Rackspace Technology Support To create a ticket or chat with a specialist regarding your account, log into your account. Legacy Datapipe One (Service Now) Rackspace Sovereign Services UK Support Phone 1-800-961-4454 International Support +1-512-361-4935 Help Documentation Support Documentation API Documentation System status Email & Apps system status Rackspace system status Rackspace Technology Careers Rackspace Technology accelerates the value of the cloud during every phase of a customer’s digital transformation. Join us on our mission.",
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    "url": "https://docs.rackspace.com/docs/manage-public-cloud-users-and-user-groups",
    "title": "Manage Public Cloud Users And User Groups | Rackspace Documentation",
    "content": "Create a new user Use the following steps to create a new user: Log in to the Rackspace Technology Customer Portal . Select Account > User Management from the global navigation menu. Select Create New User . Enter the new user information. Select Create New User . If you are a Rackspace Technology Public Cloud customer, you can also leverage user groups to manage your users and permissions. By grouping users together and assigning permissions to the group, you can adjust access for all users in the group at once, rather than adding or revoking access permission for each user individually. Note: Private cloud accounts do not have user groups. Create a user group Follow these steps to create a user group: Log in to the Rackspace Technology Customer Portal . Select Account > User Management from the global navigation menu. Select the User Group tab. Select Create New User Group . Enter a Group Name and a longer description for Group Description. Select Create Group . Add and remove group members To remove a user from a group, clear the checkbox next to their name. To add a new member or edit an existing member, select Add/Edit Members and make your changes. Note: If you add a user to a group that has greater permissions than they originally had, the lesser permissions are disabled. Updated 5 days ago",
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    "url": "https://docs.rackspace.com/docs/communicating-with-your-dba-team",
    "title": "Communicating With Your Dba Team | Rackspace Documentation",
    "content": "A successful DBA solution requires effective communication with your DBA team. You are responsible for providing context about the requirements of your database, information about the application, and any predicted important business events (expected activity spikes, and so on). You should use the Rackspace Technology Customer Portal for routine communication, but you can also use the following options to communicate with the DBA team, depending on your solution tier: The onboarding team Ongoing meetings with the Lead DBA The Onboarding Team Provide as much information about your database to the Onboarding team and your assigned DBA, if applicable. The Onboarding team collects this database information to ensure a successful DBA integration. Ongoing Meetings with Lead DBA If you are an Advanced Database Tuning customer, you can expect to have regularly scheduled meetings with your Lead DBA. Weekly or bi-weekly meetings that address tactical issues, including any changes to your environment that might affect your database. Monthly strategic meetings about any business changes that might affect your database needs. Quarterly meetings to discuss the high-level direction of your business and determine any possible impact on your database. The following section explains how you can use notifications to communicate with Rackspace Technology about your DBA service. Notifications Notifications The Rackspace Technology Customer Portal sends any alert notifications about the following kinds of events: The status of tickets you created The status of tickets created in response to Rackspace Technology-identified issues Any actions that Rackspace Technology performs within your environment Review the Rackspace Technology Customer Portal Onboarding Guide for more information about managing notifications. Depending on your environment, these notifications might provide information or require you to take action. Updated 5 days ago",
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  {
    "url": "https://www.rackspace.com/strategic-alliances/dell-technologies",
    "title": "Dell Technologies | Rackspace Documentation",
    "content": "Dell Technologies Simplify your cloud solutions in partnership with Dell Technologies Connecting clouds and fostering business transformation and success on your multicloud journey. Proud to have received two Partner of the Year Awards Recognized by Dell Technologies for driving innovation and delivering standout results worldwide. About Rackspace Technology and Dell Technologies Over the past 20 years, Rackspace Technology and Dell Technologies have developed a strategic alliance that delivers real business outcomes for our customers, combining best-in-class cloud and infrastructure services and best-in-class technologies. Our partnership is grounded in mutual market strategies, alignment and accessibility. And we approach customer engagements from an outcome-based perspective, helping customers identify what they need today, and what they will need in the future. Through our alliance, our joint development efforts are improving efficiencies, driving down costs and reducing errors, helping us improve time-to-market so our customers receive superior solutions that leverage the latest innovations. Explore related resources → 2024 IT Outlook Report 2024 IT Outlook Report Perspectives and priorities of global leaders in relation to business strategy, cloud utilization, AI, talent acquisition and sustainability in 2024. Perspectives and priorities of global leaders in relation to business strategy, cloud utilization, AI, talent acquisition and sustainability in 2024. Uncover key insights into the evolving IT landscape with our comprehensive 2024 IT Outlook Report, witness how organizations are navigating the economic challenges to invest in application modernization and cloud migration and more... Uncover key insights into the evolving IT landscape with our comprehensive 2024 IT Outlook Report, witness how organizations are navigating the economic challenges to invest in application modernization and cloud migration and more... Why Rackspace Technology and Dell Technologies? A partnership on a global scale As one of the largest IT infrastructure vendors, Dell Technologies serves customers all over the world with leading-edge IT technology and services. Similarly, Rackspace Technology, with over 40 data centers globally, offers customers a portfolio of hosting and multicloud professional and managed services. Dell Technologies manufactures 90% of the IT infrastructure in these data centers. Together, Rackspace Technology and Dell Technologies are ready to serve customers anywhere in the world with best-in-class multicloud solutions. Read case study → Multicloud experts Rackspace Technology is a leading pure play multicloud service provider with thousands of certifications across all of the major hyperscale public clouds and the major private cloud technologies. With RackConnect Global , the Rackspace Technology global backbone, customers get the cost and performance space Technology, with over 40 data centers globally, offers customers a portfolio of hosting and multicloud professional and managed services. Dell Technologies manufactures 90% of the IT infrastructure in these data centers. Together, Rackspace Technology and Dell Technologies are ready to serve customers anywhere in the world with best-in-class multicloud solutions. Read case study → Multicloud experts Rackspace Technology is a leading pure play multicloud service provider with thousands of certifications across all of the major hyperscale public clouds and the major private cloud technologies. With RackConnect Global , the Rackspace Technology global backbone, customers get the cost and performance benefits of direct (off-internet), secure low-latency private connections between all of their clouds — both private and public — and their local offices and on-premises data centers. Together with Dell Technologies, we offer multicloud businesses some of the lowest operating costs for multicloud data transfer, storage and protection. Watch video → Unified management Simplifying the operational management in a multicloud environment is a key consideration for all customers. With Rackspace Fabric and the integration of Dell’s hyper converged compute and storage platform into the private cloud management suite, we’re able to offer our customers a single-pane-of-glass management and control. Read more → Vertical focus As the cloud market evolves, industry verticals that have historically operated in on-premises data centers are finding growth and optimization opportunities in the cloud. Our partnership provides access to a unique combination of skills and capabilities for organizations in these verticals: Government Healthcare Banking Financial Services Retail Managed application services Rackspace has 20+ years of experience hosting and managing production workloads. Through our partnership with Dell Technologies and the application expertise in our professional services teams, we can manage a customer’s full stack, from the application down to compute and storage resources. Supported applications include : SAP Oracle Microsoft Epic Systems Sitecore Adobe Our expertise “We developed a tremendous relationship with Rackspace Technology on our first project and trusted the team to provide us with all the technology we needed for our next stage of modernisation.” See all case studies Our Approach Discover a partnership that can help you achieve more – for your people, your business and your customers – today and into the future. Rackspace Technology data centers RackConnect Global Rackspace Fabric™ Consulting and Advisory Services Professional Services Related resources Exiting your data center Optimizing data mobility in a multicloud environment Return your focus to innovation, not data management Taking the include : SAP Oracle Microsoft Epic Systems Sitecore Adobe Our expertise “We developed a tremendous relationship with Rackspace Technology on our first project and trusted the team to provide us with all the technology we needed for our next stage of modernisation.” See all case studies Our Approach Discover a partnership that can help you achieve more – for your people, your business and your customers – today and into the future. Rackspace Technology data centers RackConnect Global Rackspace Fabric™ Consulting and Advisory Services Professional Services Related resources Exiting your data center Optimizing data mobility in a multicloud environment Return your focus to innovation, not data management Taking the Guesswork Out of Application Modernization How custom workloads can capture the benefits of the cloud without the headaches What can you do when the public cloud doesn’t meet your needs? Healthcare Infrastructure Management | Dell Technologies Healthcare Infrastructure Management | Dell Technologies Moving EHR workloads | Dell Technologies Moving EHR workloads | Dell Technologies Rackspace Healthcare Cloud Solutions | Dell Technologies Private Cloud AI | Dell Technologies Private Cloud AI | Dell Technologies Ready to start the conversation? Ready to start the conversation? Fill out the form to be connected to one of our experts. Fill out the form to be connected to one of our experts. By submitting this form, I acknowledge that someone from Rackspace Technology will contact me via email or phone to discuss my request. You may withdraw your consent to receive additional information from Rackspace Technology at any time. Information collected in this form is subject to the Rackspace Technology Privacy Notice . Rackspace Technology Support To create a ticket or chat with a specialist regarding your account, log into your account. Legacy Datapipe One (Service Now) Rackspace Sovereign Services UK Support Phone 1-800-961-4454 International Support +1-512-361-4935 Help Documentation Support Documentation API Documentation System status Email & Apps system status Rackspace system status Rackspace Technology Careers Rackspace Technology accelerates the value of the cloud during every phase of a customer’s digital transformation. Join us on our mission.",
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    "url": "https://docs.rackspace.com/docs/view-and-read-rackspace-email-headers",
    "title": "View And Read Rackspace Email Headers | Rackspace Documentation",
    "content": "This article describes how to view message headers in Rackspace Email webmail. Prerequisites Applies to: Administrator and User Difficulty: Moderate Time needed: Approximately 5 minutes Tools required: Webmail access For more information on prerequisite terminology, see Cloud Office support terminology . View headers in Rackspace Email Log in to your mailbox at apps.rackspace.com . Log in to your mailbox at apps.rackspace.com . Select the message for which you want to view the headers. Select the message for which you want to view the headers. In the message preview pane tool bar, click More , and then select View Full Header . In the message preview pane tool bar, click More , and then select View Full Header . The Full Header box displays with the full contents of the message header. The Full Header box displays with the full contents of the message header. You have successfully viewed the message headers in Rackspace Email webmail. Understanding email headers The following header is an example of a spoofed message. If you suspect that you have received a spoofing email, see Email spoofing explained for more information. From: Displays the message sender. Spammers can easily fake sender addresses. See Email spoofing explained for guidance on detecting fraud email. Subject: The topic of the message as indicated by the sender. Date: The date and time when the email message was composed. To: Displays the addresses listed in the To: and CC: fields. Headers do not show any addresses that were included in the BCC: field, as these addresses were intended to remain private. Received: Displays a sequential list of computer and servers that received this message, the time they received this message, and the final destination of the message. Received appear many times in a message header and should be read from bottom to top, as the first recipient is at the bottom of the header. Reply-To: Determines which email address is auto-populated when you click the reply button to reply to an email in your email client. Spammers can easily fake reply-to addresses. See Email spoofing explained for guidance on detecting fraud email. Return-Path: Like the Reply-To: address, this is where return mail is sent. Spammers can easily fake a return path. See Email spoofing explained for guidance on detecting fraud email. Message-ID A unique identifier assigned to a message. The Message-ID is read from bottom to top, as the first recipient is at the bottom of the header. Reply-To: Determines which email address is auto-populated when you click the reply button to reply to an email in your email client. Spammers can easily fake reply-to addresses. See Email spoofing explained for guidance on detecting fraud email. Return-Path: Like the Reply-To: address, this is where return mail is sent. Spammers can easily fake a return path. See Email spoofing explained for guidance on detecting fraud email. Message-ID A unique identifier assigned to a message. The Message-ID is useful for diagnosing a duplicate email issue. If you compare the Message-ID for multiple emails, and the IDs match, you know those messages are duplicates. X-Originating-Ip: The IP address of the computer that sent the message. While this is slightly more difficult to fake, it is still possible. The originating IP address is typically the most reliable information about where the message actually came from. See Email spoofing explained for guidance on detecting fraud email. References Email spoofing explained Cloud Office support terminology Updated 5 days ago",
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    "url": "https://docs.rackspace.com/docs/manage-user-spam-settings-for-rackspace-email",
    "title": "Manage User Spam Settings For Rackspace Email | Rackspace Documentation",
    "content": "This article describes how to manage individual user spam settings and how to save your configuration. Log in to the Cloud Office Control Panel . Log in to the Cloud Office Control Panel . Click Domains . Click Domains . In the Spam Settings section, click the Spam Settings . In the Spam Settings section, click the Spam Settings . If you have multiple domains, select a domain name. Or, to change domains at any time, click the dropdown arrow . If you have multiple domains, select a domain name. Or, to change domains at any time, click the dropdown arrow . In the Status section, turn spam filtering on or off. Or, select Exclusive to receive email only from senders on the safelist. In the Status section, turn spam filtering on or off. Or, select Exclusive to receive email only from senders on the safelist. If you turned spam filtering on, indicate how Rackspace Email should handle messages: Deliver to the Spam folder : Send spam messages to the user's Spam folder. If you want to automatically delete messages from this folder, select the Delete after n days or n total email check box and enter a specified number of days or total emails. Delete the email immediately : Delete spam email automatically and do not deliver it to the user's mailbox. Email is permanently deleted, and you cannot retrieve it. Include \"[SPAM]\" at the beginning of the subject line : Deliver spam email to the user's Inbox and include the text \"[SPAM]\" in the Subject line. Deliver to the email address : Send spam messages to an address in your domain that you specify. If you turned spam filtering on, indicate how Rackspace Email should handle messages: Deliver to the Spam folder : Send spam messages to the user's Spam folder. If you want to automatically delete messages from this folder, select the Delete after n days or n total email check box and enter a specified number of days or total emails. Delete the email immediately : Delete spam email automatically and do not deliver it to the user's mailbox. Email is permanently deleted, and you cannot retrieve it. Include \"[SPAM]\" at the beginning of the subject line : Deliver spam email to the user's Inbox and include the text \"[SPAM]\" in the Subject line. Deliver to the email address : Send spam messages to an address in your domain that you specify. messages to the user's Spam folder. If you want to automatically delete messages from this folder, select the Delete after n days or n total email check box and enter a specified number of days or total emails. Delete the email immediately : Delete spam email automatically and do not deliver it to the user's mailbox. Email is permanently deleted, and you cannot retrieve it. Include \"[SPAM]\" at the beginning of the subject line : Deliver spam email to the user's Inbox and include the text \"[SPAM]\" in the Subject line. Deliver to the email address : Send spam messages to an address in your domain that you specify. If you turned spam filtering on, indicate how Microsoft Exchange should handle messsges: Send spam to recipient junk folder (and non-user spam to recipient quarantine) : Direct spam emails to the recipient's junk email folder unless they were addresssed to a non-user object such as an Exchange contact, resource, and so on. Send spam to domain quarantine : Direct spam to the domain-level quarantine rather than to the individual Quarantine Manager for the mailbox. Note: To log in to the domain-level Quarantine Manager, click the Log into the Quarantine Manager link. The system directs email that is filtered as spam to the domain-level Quarantine Manager, where the administrator can then view and delete quarantined emails or mark them as Not Spam . Send quarantine notifications to : If you choose to send spam to the user's quarantine, they receive quarantine updates by default. To receive email updates at an additional address, enter an email address in the Send quarantine notifications to box. If you turned spam filtering on, indicate how Microsoft Exchange should handle messsges: Send spam to recipient junk folder (and non-user spam to recipient quarantine) : Direct spam emails to the recipient's junk email folder unless they were addresssed to a non-user object such as an Exchange contact, resource, and so on. Send spam to recipient junk folder (and non-user spam to recipient quarantine) : Direct spam emails to the recipient's junk email folder unless they were addresssed to a non-user object such as an Exchange contact, resource, and so on. Send spam to domain quarantine : Direct spam to the domain-level quarantine rather than to the individual Quarantine Manager for the mailbox. Note: To log in to the domain-level Quarantine Manager, click the Log into the Quarantine Manager link. The system directs email that is filtered as spam to the domain-level Quarantine Manager as an Exchange contact, resource, and so on. Send spam to recipient junk folder (and non-user spam to recipient quarantine) : Direct spam emails to the recipient's junk email folder unless they were addresssed to a non-user object such as an Exchange contact, resource, and so on. Send spam to domain quarantine : Direct spam to the domain-level quarantine rather than to the individual Quarantine Manager for the mailbox. Note: To log in to the domain-level Quarantine Manager, click the Log into the Quarantine Manager link. The system directs email that is filtered as spam to the domain-level Quarantine Manager, where the administrator can then view and delete quarantined emails or mark them as Not Spam . Send spam to domain quarantine : Direct spam to the domain-level quarantine rather than to the individual Quarantine Manager for the mailbox. Note: To log in to the domain-level Quarantine Manager, click the Log into the Quarantine Manager link. The system directs email that is filtered as spam to the domain-level Quarantine Manager, where the administrator can then view and delete quarantined emails or mark them as Not Spam . Send quarantine notifications to : If you choose to send spam to the user's quarantine, they receive quarantine updates by default. To receive email updates at an additional address, enter an email address in the Send quarantine notifications to box. Send quarantine notifications to : If you choose to send spam to the user's quarantine, they receive quarantine updates by default. To receive email updates at an additional address, enter an email address in the Send quarantine notifications to box. Set override options by choosing one of the following options: Set preferences only for users who have not set their own : This default selection manually toggles the settings on this page and does not affect any current ongoing spam filter settings for other mailboxes. Override preferences for all users regardless of their own preferences : This option manually toggles the settings on this page when you select the radio button and click Save . It does not stay enabled, and it serves only as a one-time update for the preferences. Set override options by choosing one of the following options: Set preferences only for users who have not set their own : This default selection manually toggles the settings on this page and does not affect any current ongoing spam filter settings for other mailboxes. Override preferences for all users regardless of their own preferences : This option manually toggles the settings on this page when you select the radio button and click Save . It does not their own preferences : This option manually toggles the settings on this page when you select the radio button and click Save . It does not stay enabled, and it serves only as a one-time update for the preferences. Set override options by choosing one of the following options: Set preferences only for users who have not set their own : This default selection manually toggles the settings on this page and does not affect any current ongoing spam filter settings for other mailboxes. Override preferences for all users regardless of their own preferences : This option manually toggles the settings on this page when you select the radio button and click Save . It does not stay enabled, and it serves only as a one-time update for the preferences. Click Save . Click Save . Use the Feedback tab to make any comments or ask questions. You can also click Let's Talk to start the conversation . Updated 5 days ago",
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    "url": "https://docs.rackspace.com/docs/implementing-database-monitoring",
    "title": "Implementing Database Monitoring | Rackspace Documentation",
    "content": "The Rackspace DBA team monitors your database to identify trends and provide the data necessary to predict and plan for the future. Monitoring allows Rackspace DBAs to review your database environment and provide insights and expert feedback. Rackspace DBA monitoring solutions are available for most database configurations. Rackspace Technology uses the following monitoring tools to track metrics and events in your database: Microsoft databases hosted with Rackspace Technology use Microsoft SCOM System Center Operations Manager (SCOM). Remote customers and Oracle customers hosted at Rackspace use either Unified Infrastructure Manager (DXIM) or work with Rackspace DB Monitoring to develop a custom solution. Cloud-native customers use either DXIM or any available cloud-native monitoring solution. The DBA team either fixes an issue when it occurs or notifies you of necessary next steps through the Rackspace Technology Portal. Typically, customers have a single monitoring solution for their entire account, but sometimes an environment requires multiple solutions. This chapter provides the following information about the DBA monitoring solution: Deploy Microsoft System Center Operations Manager (SCOM) Deploy Unified Infrastructure Manager (DXIM) Additional monitoring for ADT customers Deploy Microsoft System Center Operations Manager (SCOM) If you host your database on a Rackspace managed server, you can implement monitoring by using SCOM without any additional actions. Deploy Unified Infrastructure Manager (DXIM) You are responsible for helping to meet the following conditions to deploy the Unified Infrastructure Manager (UIM) within your environment: Provide a virtual machine to act as the DXIM hub. This virtual machine requires resources and proper configuration. You are also responsible for any additional costs associated with this virtual machine. Restart and patch the virtual machine as needed. Configure your network to enable the necessary flow of data and alerts in and out of the UIM hub. If Rackspace Technology is managing your environment, the DBA team provides the following assistance: Work with the corresponding Rackspace team to restart or patch the virtual machine. Deploy a DXIM agent onto each database server and configure it with the appropriate access roles. The following diagram outlines the network architecture for deploying the UIM solution. The following table summarizes the technical requirements for granting DBA services access to your environment by using a bastion host or a VPN. Additional Monitoring for ADT Customers If you are an ADT customer, your dedicated Lead DBA also reviews the monitoring information and provides improvement recommendations and best practice suggestions during regularly scheduled meetings. Updated 5 days ago",
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    "url": "https://www.rackspace.com/industry/automotive",
    "title": "Automotive | Rackspace Documentation",
    "content": "On this page: Overview Solution areas Customer success Related resources Get started Cloud drives the future of the automotive industry Rackspace Technology offers a suite of services designed to revolutionize the way automotive companies operate. From cultivating customer loyalty and boosting engagement to powering product engineering and improving manufacturing, we empower automotive manufacturers to drive innovation and growth. Rackspace is a proud participant of TISAX (Trusted Information Security Assessment Exchange), which we use to assess the security of business partners. Solution areas Digital customer engagement Cultivate customer loyalty and engagement by delivering unique customer experiences, targeted marketing content and personalized digital experiences built on real-time data analytics. CPaaS The market already provides robust CPaaS services, but customers often lack full integration of these services due to gaps in data accessibility. We’ve built solutions that open isolated data sources for short-term improvement and allow seamless integration without customization on the CPaaS or CRM side. Car configurator We collaborated with a renowned sports car manufacturer to modernize its on-premises car configurator tools for the cloud, and simplified the system while enhancing flexibility by using single services for each issue. For another client, we fully transitioned their car configurators to the cloud, cutting costs by 40% and further increasing adaptability. Customer data lake Customer data, which is often siloed in platforms like SAP, can be efficiently integrated through a new data lake within your data mesh to simplify scalability and format compatibility. Manufacturing Improve manufacturing operations and overall equipment effectiveness by making real-time decisions based on data captured from the shop floor. Business-monitoring improvement Manufacturers are leveraging vast data from shop floor equipment to build applications. We can upgrade your applications for comprehensive business monitoring, offering deeper operational insights and continuous optimization based on business metrics. Shop floor data integration We created a cloud-based shop floor integration capable of handling 1,000 daily messages and supporting MQTT and OPC UA protocols, designed for reliable, low-dependency data processing and rapid adaptation to new use cases. Product engineering Accelerate the pace of innovation through better collaboration and scalable product engineering solutions that can generate the dynamic features tomorrow’s market will demand. Part lists We addressed the complex task of tracking parts across car models by redesigning an SAP application for the cloud on AWS, greatly aiding automotive stakeholders by enhancing adaptability and handling complexity more efficiently. Dynamic rendering farm Do you find yourself waiting all day for rendering jobs to finish? cloud-based shop floor integration capable of handling 1,000 daily messages and supporting MQTT and OPC UA protocols, designed for reliable, low-dependency data processing and rapid adaptation to new use cases. Product engineering Accelerate the pace of innovation through better collaboration and scalable product engineering solutions that can generate the dynamic features tomorrow’s market will demand. Part lists We addressed the complex task of tracking parts across car models by redesigning an SAP application for the cloud on AWS, greatly aiding automotive stakeholders by enhancing adaptability and handling complexity more efficiently. Dynamic rendering farm Do you find yourself waiting all day for rendering jobs to finish? We developed an AWS solution that dynamically scales Autodesk VRED rendering instances, providing on-demand rendering power and cost savings by removing instances post-job completion. Sustainability platform At the operational phase, there are data transparency needs related to automotive emissions. However, the development and production phases often involve proprietary information. We're developing solutions to provide parts owners with relevant emissions data and innovative ways to reduce emissions. Our Expertise Explore our expert credentials and industry recognition. “Allcargo Group’s digital transformation is focused on simplifying operations. As part of the cloud migration across six data centers, transitioning to AWS has enhanced scalability, reinforced system security and ensured stable, efficient operations. Additionally, it has enhanced ECU’s disaster recovery.\" See More Case Studies Our approach Discover a partnership that can help you achieve more – for your people, your business and your customers – today and into the future. Consulting and Advisory Services Professional Services Managed Services Fanatical Experience™ Rackspace Fabric™ Discover how our cloud solutions can drive your automotive innovation Discover how our cloud solutions can drive your automotive innovation Contact us for a customized consultation. Contact us for a customized consultation.",
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    "url": "https://docs.rackspace.com/reference/offerings-getting-started",
    "title": "Offerings Getting Started | Rackspace Documentation",
    "content": "Use the following information to learn how to authenticate, send API requests, and complete basic operations by using the Offer service API. Get your credentials Install CLI clients Send API requests to the Offer service Authenticate to the Rackspace Cloud Offer service concepts To start using the API and run the examples in this section, you need the following items: Rackspace Cloud account. If you don’t have one, sign up for a Rackspace Cloud account . Command-line tool or browser client for communicating with the API service.",
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    "url": "https://docs.rackspace.com/reference/cloud-dns-general-api-info",
    "title": "Cloud Dns General Api Info | Rackspace Documentation",
    "content": "The Rackspace Cloud DNS API is implemented using a RESTful web service interface. Like other Rackspace Cloud services, this service shares a common token-based authentication system that allows seamless access between products and services. All requests to authenticate and operate the service are performed using HTTPS on TCP port 443. For authentication instructions, see [Authenticate to the Rackspace Cloud](/reference/Authenticate to the Rackspace Cloud). Service access endpoints DNS Service versions Contract version API version headers Contract version API version headers Request and response types Supported Record Types Notes Notes Notes Notes Synchronous and asynchronous responses Viewing status of all asynchronous job requests Viewing status of all asynchronous job requests IP Address Support DNS propagation Persistent Connections Content Compression Paginated collections Pagination elements and attributes Pagination elements and attributes Limits Rate limits Absolute limits Retrieve account limits Rate limits Absolute limits Retrieve account limits Faults Date and time format Comments Role-based access control (RBAC) Assigning Roles to Account Users Roles available for Rackspace Cloud DNS Multiproduct global roles and permissions Resolving conflicts between RBAC multiproduct and product-specific roles RBAC permissions cross-reference to Rackspace Cloud DNS API operations Assigning Roles to Account Users Roles available for Rackspace Cloud DNS Multiproduct global roles and permissions Resolving conflicts between RBAC multiproduct and product-specific roles RBAC permissions cross-reference to Rackspace Cloud DNS API operations",
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    "url": "https://docs.rackspace.com/docs/rackspace-email-settings-copy",
    "title": "Rackspace Email Settings Copy | Rackspace Documentation",
    "content": "This article helps you set up Rackspace Email on a desktop client (such as Microsoft® Outlook® or Mac® Mail) and on your mobile device. You can either use our Email Help Tool or enter the settings manually. Email Help Tool The Email Help Tool guides you through the entire setup process. The tool automates the setup process for supported email accounts and clients, or provides instructions for manually configuring your client. Access the tool at Rackspace Email Help Tool . Manual configuration settings If the Email Help Tool doesn't offer instructions for your mail client or if you want to set up your client directly, you can manually configure your email client or device by using the settings in this section. To learn more about the differences between IMAP and POP, see IMAP and POP mail protocol comparison . We recommend using IMAP for the incoming mail connection. The following server settings provide a secure connection by using Secure Sockets Layer (SSL): Updated 5 days ago",
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    "url": "https://docs.rackspace.com/reference/general-api-information-dlbv3",
    "title": "General Api Information Dlbv3 | Rackspace Documentation",
    "content": "Service access Dedicated Load Balancer contract version Request and response types Date and time format Faults Limits Enhancements in V3 for multiple requests on a device All requests to authenticate against and operate the service are performed using SSL over HTTP (HTTPS) on TCP port 443. For authentication instructions, see Authenticate to the Rackspace Cloud.",
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    "url": "https://docs.rackspace.com/docs/my-account-cloud-office-control-panel",
    "title": "My Account Cloud Office Control Panel | Rackspace Documentation",
    "content": "You use the account section of the Cloud Office Control Panel to directly update and manage your account, including billing information, administrators, service usage, and cancellations. You access this section by clicking your account name in the top-right corner of the control panel and selecting the appropriate item from the menu. Company and billing details When needed, you can change your company phone number, address, credit card information, and administrators. You can also review your usage or cancel the entire account. Administrator management You can add multiple administrators with varying degrees of account access. There are Super, Standard, and Limited administrators. Limited administrators have access to only specifically assigned sections of the Control Panel. You can also monitor and export logs of all administrator logins and actions. For more information, see Manage email administrators with the Cloud Office Control Panel . Updated 5 days ago",
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    "url": "https://docs.rackspace.com/docs/export-email-address-data-from-outlook-2016-for-mac",
    "title": "Export Email Address Data From Outlook 2016 For Mac | Rackspace Documentation",
    "content": "This article describes how to export a copy of your email address data from Outlook® 2016 for macOS. Prerequisites Applies to: User Difficulty: Easy Time needed: Dependent on the amount of data exported Tools required: Access to the Outlook account from which you want to export For more information about prerequisite terminology, see Cloud Office support terminology . If you need to export or import email address data from a different Outlook version, see Export and Import email address data using Outlook for a list of all version articles. To export email address data, perform the following steps: In Outlook 2016, click File > Export from the top navigation bar to display the Export to Archive File window. In Outlook 2016, click File > Export from the top navigation bar to display the Export to Archive File window. Check all applicable items that you want to export and then click Continue . Check all applicable items that you want to export and then click Continue . Enter a name for the file, and then click the expand arrow to choose a location in which to save the file. Enter a name for the file, and then click the expand arrow to choose a location in which to save the file. Click Finish . Click Finish . If you need to import email address data into Outlook 2016 for Mac, see Import email address data into Outlook 2016 for Mac . Updated 5 days ago",
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    "url": "https://docs.rackspace.com/docs/azure-v2-upgrade",
    "title": "Azure V2 Upgrade | Rackspace Documentation",
    "content": "How to access Azure Subscriptions Step 1. Access the URL https://manage.rackspace.com/ Step 2. Enter your Login credentials and click Log In .The application Home Page opens. Step 3. In the top navigation panel, click Account >> Switch Account . Step 4. Select a specific Manage Cloud Account from the list and click Switch Account . The selected account can be Set to Default by selecting the Checkbox . You can search for and view any Azure subscriptions by clicking the arrow icon next to the Managed Cloud account or typing in the filter accounts box. Step 5. In the top navigation panel, click My Accounts >> Microsoft Azure . Step 6. Under Microsoft Azure , you can see the list of Azure Subscriptions . Accessing Dedicated Hosting Portal Note : The Dedicated Hosting Portal (MyRackspace) will only be accessible when the user is currently in a Dedicated Hosting Account. How to switch into Dedicated Hosting Account Step 1. In the top navigation panel, click Account >> Switch Account . Step 2. Select the Rackspace Dedicated Account from the list and click Switch Account . The selected account can be Set to Default by selecting the Checkbox . Step 3. In the top navigation panel, click My Accounts >> Rackspace Dedicated . Managing Permissions How to manage Azure Permissions Step 1. In the top navigation panel, click My Accounts >> Rackspace Dedicated . If Rackspace Dedicated is grayed out and not clickable, this indicates that you are currently in the Managed Cloud account. To access the Rackspace Dedicated, you will need to switch back into the dedicated hosting account. Step 2. In the MyRackspace navigation bar, click Account >> Permissions . Step 3. In the Permissions page , you can manage the permission of user groups two ways: i. In the User Groups section, expand the user group and click Edit Group . ii. In the top menu bar, navigate Manage Groups then select the User Group which you want to edit. Step 4. Select/Deselect the Checkboxes to manage the members of the User Groups and click Save Changes . Managing Tickets for Azure v2 You can View, Update and Create tickets by following the procedures below : Viewing Azure v2 Tickets Step 1. In the top navigation panel, click Account >> Switch Account . Step 2. Select a specific Manage Cloud Account from , you can manage the permission of user groups two ways: i. In the User Groups section, expand the user group and click Edit Group . ii. In the top menu bar, navigate Manage Groups then select the User Group which you want to edit. Step 4. Select/Deselect the Checkboxes to manage the members of the User Groups and click Save Changes . Managing Tickets for Azure v2 You can View, Update and Create tickets by following the procedures below : Viewing Azure v2 Tickets Step 1. In the top navigation panel, click Account >> Switch Account . Step 2. Select a specific Manage Cloud Account from the list and click Switch Account . The selected account can be Set to Default by selecting the Checkbox . Step 3. In the top menu bar, click Tickets >> Ticket List . Step 4. The Ticket List opens and you can view either the most recently created ticket or last modified ticket at the top. For additional functionality and features, please click here to review the Fabric Ticketing overview document. Creating a Ticket for Azure v2 Subscriptions Step 1. Ensure that you are currently in the correct Managed Cloud account by selecting the account dropdown. This will show you the account name and number of your current account. Step 2. In the top menu bar, click Tickets >> Create Ticket . Note: You can also Create a ticket by navigating Ticket List >> Create Ticket . Step 3. In Create Ticket page, select the appropriate Category from Category section and click Continue . Step 4. In Account & Product section, click drop-down and select the appropriate Account , Product , and Severity and click Continue as shown in the below image. Step 5. In Issue Details section, fill in details of Subject, Description, and Recipient(s). Optionally you can upload attachments up to 20MB per file. Click Submit and your ticket will be created. Updated 5 days ago",
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  {
    "url": "https://docs.rackspace.com/docs/best-practices-for-sending-person-to-person-email",
    "title": "Best Practices For Sending Person To Person Email | Rackspace Documentation",
    "content": "This article provides best practices that can help you avoid having your legitimate person-to-person email messages flagged as spam by increasingly strict and sophisticated spam filters. If you need recommendations for sending email to many recipients, see Best Practices for Sending Emails to Many Recipients . If you receive a bounce message when sending an email, see our list of Common Email Bounce Messages for more information. Before You Begin For more information on prerequisite terminology, see Rackspace Email Support Terminology . For a video tutorial, see Rackspace Email - Spam Flags: Best Sending Practices . Best practices To ensure that the person-to-person emails that you send through the Rackspace mail system reach their destination, use the following best practices. Most reputable mail providers also provide their own recommendations, and we encourage you to read those as well. Basic Technical Trust Even for person-to-person email, your domain must be authenticated. Setting up SPF (Sender Policy Framework) and DKIM (DomainKeys Identified Mail ) verifies to the receiving server that the email truly came from your domain, dramatically increasing trust and deliverability. Make your message layout clear and simple. Avoid overly dense, complex, or poorly constructed HTML. The most common spam indicator is broken or non-standard HTML (e.g., missing or empty tags, poor formatting), often created by older content programs. Simple formatting like bolding, bullet points, and simple color changes is generally acceptable. If you send HTML email, ensure that it is properly constructed. Items like missing or empty tags, poor formatting, and nonstandard conventions are spam indicators. Do not use invisible web-based tracking tools in your emails, and do not insert active components (such as JavaScript, ActiveX, and plug-ins) in your message. If you need rich media content, link to a media-rich page on your website. Use a mail client that provides features such as providing HTML and text versions of the message content, correctly constructed and formatted email headers, and adherence to specifications for sending email. Do not use links that contain IP addresses. All reputable sites on the Internet use domain names to identify themselves. Using IP addresses is a trigger for spam filters. If you link to other companies’ sites in your message content, ensure that they are reputable sites. Providing links to disreputable sites in your message content will cause your email to be marked in your message. If you need rich media content, link to a media-rich page on your website. Use a mail client that provides features such as providing HTML and text versions of the message content, correctly constructed and formatted email headers, and adherence to specifications for sending email. Do not use links that contain IP addresses. All reputable sites on the Internet use domain names to identify themselves. Using IP addresses is a trigger for spam filters. If you link to other companies’ sites in your message content, ensure that they are reputable sites. Providing links to disreputable sites in your message content will cause your email to be marked as spam. Spammers use abbreviated URLs to mask the destination of the link, which causes spam filters to flag messages with shortened URLs as spam. Note:** The reputation of sites or companies referenced in your email is determined by the whole of the Internet community. Note:** The reputation of sites or companies referenced in your email is determined by the whole of the Internet community. Avoid the following spam triggers: Excessive or unusual punctuation (especially exclamation points (!) and question marks(?)) Capitalization of all letters (LIKE THIS) Words such as urgent, free, and guaranteed Spaces between every letter in a word, such as H e l l o Misleading Subject Lines: Ensure the subject line accurately reflects the content. Spam filters are highly sensitive to deceptive subject lines meant to trick a recipient into opening the email. Use personalized greetings and salutations. For example, use “Hey Bob” instead of “Hey” or “To Whom It May Concern.” Generic greetings make your content more likely to appear as unsolicited mail to spam filters. Do not include disclaimers such as \"This is not spam\" or claims of legal compliance in your message. Legitimate communication does not need to advertise its legitimacy. Use conversational language. Message content that follows a consistent limited verbiage or template will appear to be computer-generated content and will be flagged as spam. Spellings like “str@nge” or “g00gle” in your emails will classify the emails as spam. Do not overtly reference topics that usually indicate spam. For example, highly recognized brands, medications, sexual innuendo, drugs, and financial schemes are easily recognizable as topics contained in spam. An email that mentions topics considered spam will cause your email to be marked as spam, even if the intent of the message is legitimate. . Use conversational language. Message content that follows a consistent limited verbiage or template will appear to be computer-generated content and will be flagged as spam. Spellings like “str@nge” or “g00gle” in your emails will classify the emails as spam. Do not overtly reference topics that usually indicate spam. For example, highly recognized brands, medications, sexual innuendo, drugs, and financial schemes are easily recognizable as topics contained in spam. An email that mentions topics considered spam will cause your email to be marked as spam, even if the intent of the message is legitimate. Attachments are a common way of distributing viruses, making filters increasingly strict about attachments. Blocking zip file attachments is a prolific example of this. Avoid attaching files to your messages. Since attachments are a common way of distributing viruses, filters are increasingly strict. Instead, use shareable links to content stored in cloud file sharing services (e.g., Microsoft OneDrive with Rackspace , Google Drive, or Dropbox). If you need to send attachments, use attachment names that are simple and specific, and spell them correctly. Oddly named or spelled attachments are a common way of transporting viruses. References Acceptable Use Policy , specifically the \"Mail Requirements\" section Rackspace Cloud Office Mail Terms Common Email Bounce Messages Updated 5 days ago",
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    "url": "https://docs.rackspace.com/docs/office-365-faq",
    "title": "Office 365 Faq | Rackspace Documentation",
    "content": "Getting started Where do I access my Office 365 account? Log in to the Office 365 Control Panel with your Global Administrator credentials to manage users and licenses, open chat support, and create support tickets. To manage other settings, such as the Exchange Admin Center or the Security and Compliance center, click Office 365 Admin Center on the left sidebar. This action automatically logs you in to the Office 365 Admin Center. What are the system requirements to run Office 365? You can find up-to-date system requirements for Office 365 on the Microsoft support website . Do I need to have an installed email client to use Office 365? No, you don't need a stand-alone email client to use Office 365. However, many Office 365 plans have the option of using an Office suite, which would include Outlook. We recommend that you use the most up-to-date version of Outlook to ensure the most complete experience. To learn about the features that Office 365 supports, see the Outlook help center . Does Office 365 support IMAP, POP, and SMTP connections? Yes. You can use IMAP and SMTP connections instead of the default MAPI-based connection that comes with Office 365. Note : Using an IMAP or SMTP connection reduces functionality outside of your email program. What ports does Office 365 use for IMAP, POP, and SMTP connections? Office 365 uses the following ports: IMAP Incoming server: outlook.office365.com Incoming server: outlook.office365.com Port: 993 Port: 993 POP Incoming server: outlook.office365.com Incoming server: outlook.office365.com Port: 995 Port: 995 SMTP Outgoing server: smtp.office365.com Outgoing server: smtp.office365.com Port: 587 Port: 587 What information do I need to provide to get started? You need to provide the following information when you sign up for Office 365: Your custom domain. Your custom domain. Your domain name registrar login and password. Your domain name registrar login and password. Your domain name server (DNS) hosting provider login and password. Your domain name server (DNS) hosting provider login and password. Your DNS records are usually managed by the registrar from which you bought your domain name, but sometimes a different company manages the DNS records. If you don't know where your domain is registered or where the DNS 587 Port: 587 What information do I need to provide to get started? You need to provide the following information when you sign up for Office 365: Your custom domain. Your custom domain. Your domain name registrar login and password. Your domain name registrar login and password. Your domain name server (DNS) hosting provider login and password. Your domain name server (DNS) hosting provider login and password. Your DNS records are usually managed by the registrar from which you bought your domain name, but sometimes a different company manages the DNS records. If you don't know where your domain is registered or where the DNS records for your domain are managed, you can use a WHOIS search to find the information that you need. A list of people to add to Office 365. Can I add my domain to Office 365? Yes. You can find instructions about how to add your domain in this support article . What administrative centers exist for Office 365? The following administration centers are available for Office 365: The Office 365 admin center acts as the administrative hub for your Office 365 account. To access the admin center, sign in to your Office 365 account, go to the App Launcher , and select the Admin tile. The Office 365 admin center acts as the administrative hub for your Office 365 account. To access the admin center, sign in to your Office 365 account, go to the App Launcher , and select the Admin tile. The Exchange admin center is the central location for making changes to Exchange and mail. The Exchange admin center is the central location for making changes to Exchange and mail. The SharePoint admin center is the central location for all SharePoint changes and management. The SharePoint admin center is the central location for all SharePoint changes and management. Support How do I contact support? You can contact our support team 24x7x365 by phone, chat, or support ticket: To reach the Office 365 team directly by phone, call 1 877 417 3715. To reach the Office 365 team by chat, log in to either Control Panel Login or\\ Rackspace Login and click the Live Chat link at top of the home page. To reach the Office 365 team through support tickets, log in to either Control Panel Login or Rackspace Login and select Support > View Tickets . On the ticket page, click New Ticket . What subscription plans can I purchase from Rackspace for Office 365? You can find detailed business subscription plans at o365 Login . If your company is interested in Enterprise-level plans (E1 or E3), Office 365 team directly by phone, call 1 877 417 3715. To reach the Office 365 team by chat, log in to either Control Panel Login or\\ Rackspace Login and click the Live Chat link at top of the home page. To reach the Office 365 team through support tickets, log in to either Control Panel Login or Rackspace Login and select Support > View Tickets . On the ticket page, click New Ticket . What subscription plans can I purchase from Rackspace for Office 365? You can find detailed business subscription plans at o365 Login . If your company is interested in Enterprise-level plans (E1 or E3), contact our Sales team for more information. Updated 5 days ago",
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    "url": "https://docs.rackspace.com/docs/lon7-global-switch-data-center-migration-faq-for-colocation-customers",
    "title": "Lon7 Global Switch Data Center Migration Faq For Colocation Customers | Rackspace Documentation",
    "content": "Overview In November 2017, Rackspace completed its acquisition of Datapipe, which increased the Rackspace data center footprint across the globe. In some regions, including London, this has resulted in multiple locations within a small geographical area. Rackspace leaders identified which data centers offer the most reliability, high availability, and efficiency while offering our customers access to the full range of Rackspace products and services. Following this review, Rackspace decided to vacate suite J2 in the Global Switch GS2 (LON7) data center located at Nutmeg Lane, London, and relocate all colocation customers to either suite J1 (adjacent to J2) or to our facility in Crawley, LON5. We are also relocating all customers on managed infrastructure from both J1 and J2. If you have colocation cabinets in either J1 or J2 that need to be in the same facility as your managed infrastructure, you must relocate outside of the current facility. All colocation customers in J2 must vacate the suite by April 30, 2020. We will work with you to establish a suitable window for the move according to your requirements and the availability of any necessary Rackspace resources. Rackspace has extensive experience and success in data-center migrations. The dedicated migration team has handled multiple large-scale data center consolidation and closures for both Rackspace and legacy Datapipe data centers. The team can provide guidance and advice on all aspects of the move. For those customers who have never experienced a cabinet migration, we created a Colocation Migration Guide based on the experience of the migration team. If you think this would be useful, reach out to your service delivery manager or account manager to request a copy of the guide. Note : Rackspace operates a strict hot/cold aisle configuration in LON5, so we organize all the cabinets to fit this configuration. If you need more information on this, request it through your account team. Rackspace allocates space and power in the new location with all other services for which you contract with us. Where Rackspace provides the cabinets, we stand up new cabinets in advance of your move date if required. Additionally, if requested, we can carry out a physical audit of your environment and take responsibility for the physical move. We understand that this move is a distraction from your business focus, so we will use guide. Note : Rackspace operates a strict hot/cold aisle configuration in LON5, so we organize all the cabinets to fit this configuration. If you need more information on this, request it through your account team. Rackspace allocates space and power in the new location with all other services for which you contract with us. Where Rackspace provides the cabinets, we stand up new cabinets in advance of your move date if required. Additionally, if requested, we can carry out a physical audit of your environment and take responsibility for the physical move. We understand that this move is a distraction from your business focus, so we will use all our experience in data center migrations to help to minimize disruption. Rackspace needs to understand the interdependencies between the different environments and plan accordingly. If you have infrastructure in Global Switch that depends on the migrating environment, let your account team know as soon as possible so that they can inform the migration team. This request applies even if the infrastructure is in a different suite or if Rackspace does not host the infrastructure. If Rackspace provides the leased line, we take care of this and work with you to schedule the change. If not, you must work with your telco provider and Rackspace to understand the options for relocating the line. The data center you are moving to and your provider determine the options available to you. If you are relocating to the adjacent suite, this might just require a new cross connect. However, a move to a different data center might require a new line. Because lead times for new leased lines are significant, we advise you to reach out to your provider at your earliest convenience to understand the options. The facility is located at: In 2015, Rackspace designed and constructed the LON5 data center conveniently close to the M23 motorway and a short taxi journey from the Three Bridges and Gatwick Airport railway stations. The facility is operated 24/7/365 by Rackspace staff and benefits from the latest networking and electrical infrastructure. It has a Power Usage Effectiveness (PUE) value of 1.15% and is a state-of-the-art, tier 3 equivalent data center. Download a data center specification sheet here . Contact us in one of the following ways: Reach out to your Rackspace account team. Update one of the ticket notifications published in the ticketing system before and during the migration. Updated 5 days ago",
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    "url": "https://docs.rackspace.com/docs",
    "title": "Docs | Rackspace Documentation",
    "content": "Welcome to Rackspace! This Getting Started guide is intended for new Rackspace Technology customers who use the Rackspace Technology Customer Portal (sometimes referred to as Rackspace Fabric ) to manage their account. Some solutions, like Object Rocket and Onica, have their own portals and do not require access to the Rackspace Technology Customer Portal. For more information about these solutions, refer to the relevant documentation on this Rackspace Technology Support site. Below are a list of links that will allow you to quickly guide yourself through the portal access process so that you can quickly begin managing your Rackspace products and services! Updated 5 days ago Use the following links to begin going through the process of accessing your portal! Log in to the Rackspace Technology Customer Portal Account Dashboard Manage your portal profile and groups Manage Portal Users & Groups Make administrative changes to your account Understand your Rackspace Technology Billing Manage your Rackspace Technology Billing Manage Support Tickets",
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    "url": "https://docs.rackspace.com/docs/synchronize-imap-folders-for-new-accounts-in-apple-mail",
    "title": "Synchronize Imap Folders For New Accounts In Apple Mail | Rackspace Documentation",
    "content": "This article describes how to synchronize IMAP folders after you set up a new account in Apple Mail. Because Apple Mail does not automatically synchronize IMAP folders, you must complete this process manually through folder mapping. Important: If you have use your IMAP account in Apple Mail and have folder synchronization issues, contact support. Prerequisites Applies to: User Difficulty: Easy Time needed: 10 minutes Tools required: Access to Apple Mail IMAP account For more information about prerequisite terminology, see Cloud Office support terminology . Map IMAP folders in Sierra Apple Mail Perform teh following steps to mp IMAP folders: Within the Mail app, select Mail > Preferences . Within the Mail app, select Mail > Preferences . Select the Accounts tab at the top of the window and select your IMAP email account in the left pane. Select the Accounts tab at the top of the window and select your IMAP email account in the left pane. Select the Mailbox Behaviors tab. Select the Mailbox Behaviors tab. Click the Sent Mailbox menu and select the Sent folder listed under your email ( not the folder listed under On My Mac ). Click the Sent Mailbox menu and select the Sent folder listed under your email ( not the folder listed under On My Mac ). Click the Junk Mailbox menu and select the Spam folder listed under your email ( not the folder listed under On My Mac ). Click the Junk Mailbox menu and select the Spam folder listed under your email ( not the folder listed under On My Mac ). Click the Trash Mailbox menu and select the Trash folder listed under your email ( not the folder listed under On My Mac ). Click the Trash Mailbox menu and select the Trash folder listed under your email ( not the folder listed under On My Mac ). Test the functionality of each of these folders to ensure that the mapping was successful. Test the functionality of each of these folders to ensure that the mapping was successful. Updated 5 days ago",
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    "url": "https://docs.rackspace.com/docs/import-email-address-data-into-outlook-2016-for-mac",
    "title": "Import Email Address Data Into Outlook 2016 For Mac | Rackspace Documentation",
    "content": "This article describes how to export a copy of your email address data from Microsoft® Outlook® 2016 for macOS®. If you need to export or import email address data from a different Outlook version, see Export and Import email address data using Outlook for a list of all version articles. Prerequisites Applies to: User Difficulty: Easy Time needed: Dependent on the amount of data to import Tools required: Access to the Outlook account into which you want to import For more information about prerequisite terminology, see Cloud Office support terminology . Import email address data In Outlook 2016, click File > Import from the navigation bar. In the What do you want to import? dialog box, select Outlook for Mac archive file(.olm) if you exported from Outlook for Mac the file you want to import, and then click Continue . Browse for the file that you want to import into Outlook. In the Your data has been imported dialog box, click Finish . You have imported a copy of your email address data into Outlook 2016 for Mac. This process can take from minutes to hours to complete depending on the file size you want to import. Updated 5 days ago",
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    "url": "https://docs.rackspace.com/docs/properties-of-rdbmss-and-nosql-databases",
    "title": "Properties Of Rdbmss And Nosql Databases | Rackspace Documentation",
    "content": "This article presents the characteristics of relational database management systems (RDBMSs) and NoSQL databases. Prerequisite For an introduction to relational databases and NoSQL databases, see Types of databases . Properties of Relational Databases Relational Database Management Systems (RDBMS) are efficient and a common choice for storing financial records, logistical information, personnel data, and other information in new databases. Because they are easier to understand and use than NoSQL databases, relational databases also frequently replace legacy hierarchical databases and network databases. Relational databases have the following properties: Values are atomic. Values are atomic. All of the values in a column have the same data type. All of the values in a column have the same data type. Each row is unique. Each row is unique. The sequence of columns is insignificant. The sequence of columns is insignificant. The sequence of rows is insignificant. The sequence of rows is insignificant. Each column has a unique name. Each column has a unique name. Integrity constraints maintain data consistency across multiple tables. Integrity constraints maintain data consistency across multiple tables. Properties of NoSQL Databases NoSQL is a non-schema alternative to SQL and RDBMSs designed to store, process, and analyze extremely large amounts of unstructured data. NoSQL databases deemphasize the principles of ACID (atomicity, consistency, isolation, and durability). In addition, the process of normalization is not mandatory in NoSQL. Because of the size and speed of modern data, you should de-normalize NoSQL databases. NoSQL databases have the following properties: They have higher scalability. They have higher scalability. They use distributed computing. They use distributed computing. They are cost effective. They are cost effective. They support flexible schema. They support flexible schema. They can process both unstructured and semi-structured data. They can process both unstructured and semi-structured data. There are no complex relationships, such as the ones between tables in an RDBMS. There are no complex relationships, such as the ones between tables in an RDBMS. The following table shows the types of non-relational databases and the features associated with them: Next Step Reasons to use an SQL database Use the Feedback tab to make any comments or ask questions. You can also start a conversation with us . Updated 5 days ago",
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    "url": "https://docs.rackspace.com/docs/manage-support-tickets",
    "title": "Manage Support Tickets | Rackspace Documentation",
    "content": "Tickets Tickets are persistent forms that are associated with your account that enable you to send requests to and receive information from Rackspace Technology pertaining to your accounts. Rackspace may sometimes also send tickets to your account for important communications and other events. From the portal's top toolbar, click Tickets to see the drop-down menu that enables you to perform the following actions: Create Ticket: Create a new support ticket manually or using an existing template. Ticket List: Filter, search, create, and export a list of all your support tickets . Please reference Fabric Ticketing documentation for further information. Updated 5 days ago",
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    "url": "https://docs.rackspace.com/docs/create-and-access-shared-mailboxes-office-365",
    "title": "Create And Access Shared Mailboxes Office 365 | Rackspace Documentation",
    "content": "Prerequisites Applies to: Administrator and User Difficulty: Easy Time Needed: Approximately 15 minutes Tools Needed: Administrators need access to the Office 365® Control Panel. Users need access to Outlook® or the Outlook Web Application® (OWA). For more information about prerequisite terminology, see Cloud Office support terminology . This article lists steps for creating users, assigning users, and accessing shared mailboxes in Office 365. Shared mailboxes are primarily used for things such as a shared calendar, sending and receiving a common email address such as Sales, or using a common email address as a shared address list. Create a shared mailbox Use the following steps to create a shared mailbox: Log in to your Office 365 Control Panel . Log in to your Office 365 Control Panel . From the left menu, select Office 365 Admin Center . From the left menu, select Office 365 Admin Center . From the left menu, select Groups , and then Shared Mailboxes . From the left menu, select Groups , and then Shared Mailboxes . Select Add a Mailbox from the top menu. Select Add a Mailbox from the top menu. Fill in the Display Name and Email Address for the shared mailbox. Fill in the Display Name and Email Address for the shared mailbox. Assign users to a shared mailbox Use the following steps to assign access to a shared mailbox: Log in to your Office 365 Control Panel . Log in to your Office 365 Control Panel . From the left menu, select Office 365 Admin Center . From the left menu, select Office 365 Admin Center . From the left menu, select Groups , and then Shared Mailboxes . From the left menu, select Groups , and then Shared Mailboxes . Select the shared mailbox that you want to modify. Select the shared mailbox that you want to modify. Select Edit under the Members section of the page. Select Edit under the Members section of the page. From the top section, select Add Members , and then search for and select the users that you want to have access to the mailbox. From the top section, select Add Members , and then search for and select the users that you want to have access to the mailbox. Confirm the selections you have made, and then click Save . Confirm the selections you have made, and then click Save . Access the shared mailbox by using OWA Users that are listed as members of a shared mailbox can access the shared mailbox by using the OWA. Edit under the Members section of the page. Select Edit under the Members section of the page. From the top section, select Add Members , and then search for and select the users that you want to have access to the mailbox. From the top section, select Add Members , and then search for and select the users that you want to have access to the mailbox. Confirm the selections you have made, and then click Save . Confirm the selections you have made, and then click Save . Access the shared mailbox by using OWA Users that are listed as members of a shared mailbox can access the shared mailbox by using the OWA. Use the following steps to access the shared mailbox by using OWA: Log in to the Outlook Web App with your Office 365 credentials. Log in to the Outlook Web App with your Office 365 credentials. From the top right corner, select the icon with your profile picture or initials. From the top right corner, select the icon with your profile picture or initials. Select Open Another Mailbox . Then search for the shared mailbox from the list, and select Open . Select Open Another Mailbox . Then search for the shared mailbox from the list, and select Open . Updated 5 days ago",
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    "url": "https://docs.rackspace.com/docs/common-email-bounces",
    "title": "Common Email Bounces | Rackspace Documentation",
    "content": "This article explains the meaning of common email bounce messages, categorized by their SMTP error code, and provides solutions for resolving them. If you cannot find your particular bounce message here, refer to the mail provider for an interpretation of their message. For a video tutorial see Email Help - Bounce Messages . Error Code Classification 4xx bounce - A 400 error indicates a temporary failure , which means that a temporary condition has caused the email to not be delivered. The error can likely be resolved by sending the email again at a later time. 4xx bounce - A 400 error indicates a temporary failure , which means that a temporary condition has caused the email to not be delivered. The error can likely be resolved by sending the email again at a later time. 5xx bounce - A 500 error indicates a permanent failure . This error does not mean you will never be able to send email again; you must change some aspect of either the message or the method of delivery for email to successfully be delivered. The bounce message should indicate what needs to change. 5xx bounce - A 500 error indicates a permanent failure . This error does not mean you will never be able to send email again; you must change some aspect of either the message or the method of delivery for email to successfully be delivered. The bounce message should indicate what needs to change. Note: If Rackspace bounced your email message, the generating server should show emailsrvr.com in the bounce message. If you do not see emailsrvr.com in the bounce message, the recipient’s provider might have blocked the message. SMTP error Explanation Solution Host or domain name not found. MX host not found. There are no MX records for the recipient's domain This message will not deliver. The recipient must create MX records at their DNS host so that they can receive email. More information on MX records . *450 4.1.8** < [email protected] >: Sender address rejected: Domain not found The recipient cannot verify the existence of your domain. Verify that your domain’s DNS is properly configured. See Set up DNS records for instructions. *451 4.3.0** <servername[xx.xx.xx.xx]>: Client host rejected: Throttled - Too much spam from your mail server. Try again later. The recipient’s server has received too much spam from this source. Try sending the message again later. Follow the steps email. More information on MX records . *450 4.1.8** < [email protected] >: Sender address rejected: Domain not found The recipient cannot verify the existence of your domain. Verify that your domain’s DNS is properly configured. See Set up DNS records for instructions. *451 4.3.0** <servername[xx.xx.xx.xx]>: Client host rejected: Throttled - Too much spam from your mail server. Try again later. The recipient’s server has received too much spam from this source. Try sending the message again later. Follow the steps in Best practices for sending person-to-person email or Best practices for sending emails to many recipients to avoid having your email marked as spam. Ask the recipient to safelist or whitelist your domain. *451 4.3.0** < [email protected] >: Temporary lookup failure An intermittent issue has occurred. Wait and send the message again at a later time. *421** Too many concurrent connections from this client (G2) The sending IP address has too many concurrent connections with our servers. Reduce concurrent connections to our servers to five or less, and then send again. *4.4.1** < [email protected] >: The recipient's server was temporarily unavailable to accept your message (G6) Your domain has split domain routing enabled, and the recipient's address (hosted on the external mail server) soft fails. The message is deferred to be resent at a later time. Ensure that the external mail server is running and accepting connections over port 25 (SMTP). *504 5.5.2** <user@nonqualifieddomain>: Sender address rejected: need fully-qualified address The domain from which you are sending is not valid. You must use a valid domain for sending email. *550** Your message has been rejected because you have been detected sending spam. The content of this message has been deemed spam by the internet community Spam definitions change rapidly. However, there are measures you can take to prevent having your message rejected as spam. See Best practices for sending person-to-person email or Best practices for sending emails to many recipients . *550 5.1.0** < [email protected] >: Sender address rejected: User unknown in relay recipient table Your domain exists in Rackspace, but the full email address you sent from does not. Create the address in the form of a mailbox, list, or alias to send mail from rejected because you have been detected sending spam. The content of this message has been deemed spam by the internet community Spam definitions change rapidly. However, there are measures you can take to prevent having your message rejected as spam. See Best practices for sending person-to-person email or Best practices for sending emails to many recipients . *550 5.1.0** < [email protected] >: Sender address rejected: User unknown in relay recipient table Your domain exists in Rackspace, but the full email address you sent from does not. Create the address in the form of a mailbox, list, or alias to send mail from Rackspace Cloud Office. *550 5.1.1** < [email protected] >: Recipient address rejected: User unknown in relay recipient table The recipient's email address does not exist in the Rackspace hosted domain. Add the email address to Rackspace hosted domain. *550 5.3.4** Message too large (G17) The message size exceeds the maximum message size allowed by our servers (50 MB). Ensure that the message size is under the allowed threshold and resend the message. *550 5.7.0** [blocked file] - Your message has been rejected because it contains a banned file attachment (G1A) The message contains an attachment file type on the blocked list . Remove the blocked file type and re send. *550 5.7.0** [blocked file] - Your message has been rejected because it contains a banned file attachment (G1B) The message contains an attachment file type on Outlook's blocked list . Remove the blocked file type and resend. *550 5.7.0** [blocked file] - File attachment is not allowed because they can be used to exploit Winzip (G1C) The message contains an attachment that can be used to exploit WinZip associated files: .b64 , .bhx , .hqx , .mim , .uue? , or .xxe Remove the banned file type and resend. *550 5.7.1** < [email protected] >: Relay access denied The recipient's address does not exist, or the recipient domain's DNS configuration has an issue. Check the recipient address for any misspellings or typos. Resend the message. If the recipient is hosted at Rackspace Cloud Office, have them verify that their DNS is properly configured to receive mail. *554 5.7.1** <servername : .b64 , .bhx , .hqx , .mim , .uue? , or .xxe Remove the banned file type and resend. *550 5.7.1** < [email protected] >: Relay access denied The recipient's address does not exist, or the recipient domain's DNS configuration has an issue. Check the recipient address for any misspellings or typos. Resend the message. If the recipient is hosted at Rackspace Cloud Office, have them verify that their DNS is properly configured to receive mail. *554 5.7.1** <servername[XX.XX.XX.XX]>: Client host rejected: The sender's mail server is blocked The sending IP address is blocked internally. Safelist the IP address, the sending domain or address, or both. *5.7.1** ACL dns_rbl; Client host [XX.XX.XX.XX] blocked using Spamhaus PBL. Please visit https://www.spamhaus.org/lookup/ for more information on why this message could not be delivered (G1) The sending server is Blocklisted by the Spamhaus PBL. The sender must follow the https://www.spamhaus.org/lookup/ link to request remediation from the Spamhaus Blocklist. Safelisting the sender will not allow an exception. The only solution is for the sender to get the IP address removed from the Spamhaus list. *554 5.7.1** ACL dns_rbl; Client host [XX.XX.XX.XX] blocked using sa-ip4tset.blagr.emailsrvr.com=127.26.0.2 Cloudmark CSI. Please visit https://csi.cloudmark.com/reset-request for more information on why this message could not be delivered The sending server is Blocklisted by Cloudmark. The sender must follow the https://csi.cloudmark.com/reset-request link to request remediation from the Cloudmark Blocklist. The recipient can safelist the sender in the meantime. *5.7.1** ACL dns_rbl; Client host [XX.XX.XX.XX] blocked using sa-ip4tset.blagr.emailsrvr.com=127.22.0.2 Senderscore. Please visit https://senderscore.org/rt more information on why this message could not be delivered The sending server is Blocklisted by Cloudmark. The sender must follow the https://csi.cloudmark.com/reset-request link to request remediation from the Cloudmark Blocklist. The recipient can safelist the sender in the meantime. *5.7.1** ACL dns_rbl; Client host [XX.XX.XX.XX] blocked using sa-ip4tset.blagr.emailsrvr.com=127.22.0.2 Senderscore. Please visit https://senderscore.org/rtbl/ for more information on why this message could not be delivered The sending server is Blocklisted by Senderscore. The sender must follow the https://senderscore.org/rtbl/ link to request remediation from Senderscore's Blocklist. The recipient can safelist the sender in the meantime. *5.7.1** ACL dns_rbl; Client host [XX.XX.XX.XX] blocked using sa-ip4tset.blagr.emailsrvr.com=127.24.0.2 Spamhaus XBL. Please visit https://www.spamhaus.org/lookup/ for more information on why this message could not be delivered The sending server is Blocklisted by the Spamhaus XBL. The sender must follow the https://www.spamhaus.org/lookup/ link to request remediation from the Spamhaus Blocklist. The recipient can safelist the sender in the meantime. *5.7.1** ACL dns_rbl; Client host [XX.XX.XX.XX] blocked using sa-ip4tset.blagr.emailsrvr.com=127.23.0.2 Spamhaus SBL. Please visit https://www.spamhaus.org/lookup/ for more information on why this message could not be delivered The sending server is Blocklisted by the Spamhaus SBL. The sender must follow the https://www.spamhaus.org/lookup/ link to request remediation from the Spamhaus Blocklist. The recipient can safelist the sender in the meantime. *5.7.1** ACL dns_rbl; Client host [XX.XX.XX.XX] blocked using sa-ip4tset.blagr.emails Spamhaus SBL. Please visit https://www.spamhaus.org/lookup/ for more information on why this message could not be delivered The sending server is Blocklisted by the Spamhaus SBL. The sender must follow the https://www.spamhaus.org/lookup/ link to request remediation from the Spamhaus Blocklist. The recipient can safelist the sender in the meantime. *5.7.1** ACL dns_rbl; Client host [XX.XX.XX.XX] blocked using sa-ip4tset.blagr.emailsrvr.com=127.5.0.X Spamcop. Please visit https://spamcop.net/bl.shtml for more information on why this message could not be delivered The sending server is Blocklisted by Spamcop. The sender must follow the https://spamcop.net/bl.shtml link to learn more about Spamcop's Blocklist. If Spamcop receives no other spam reports from that IP address within 24 hours, the IP address is removed. The recipient can safelist the sender in the meantime. *554 5.7.1** < [email protected] >: Sender address rejected: Blocked by this domain The sender is Blocklisted at the domain level. Remove the sender from the domain level Blocklist or safelist at the recipient level. *554 5.7.1** < [email protected] >: Sender address rejected: Blocked by this recipient The sender is Blocklisted at the user level. Remove the sender from the user level Blocklist. *554 5.5.2** <user@nonqualifieddomain>: Invalid data in message> #SMTP# The name of the attached document is longer than 50 characters. Shorten the name of the document that you are sending, and resend. *550 5.7.1** <${ [email protected] }>: The recipient's server refused to accept your message (G7) The domain has split domain routing enabled, and the recipient's address (hosted on the external mail server) permanently fails. Confirm that the recipient's address exists on the external server (check for misspellings) and resend the message. *550 5.1.1** <${ [email protected] }>: Email address could not be found, or was misspelled (G8) The recipient's address (and domain) does not you are sending, and resend. *550 5.7.1** <${ [email protected] }>: The recipient's server refused to accept your message (G7) The domain has split domain routing enabled, and the recipient's address (hosted on the external mail server) permanently fails. Confirm that the recipient's address exists on the external server (check for misspellings) and resend the message. *550 5.1.1** <${ [email protected] }>: Email address could not be found, or was misspelled (G8) The recipient's address (and domain) does not exist on our system. Check the recipient's address for any potential misspellings or typos, and then resend the message. *550 5.1.1** <${ [email protected] }>: Email address could not be found, or was misspelled (G9) The recipient's address (and domain) does not exist on our system. Check the recipient's address for any potential misspellings or typos, and then resend the message. *550 5.7.1** Email rejected per DMARC policy for [XXXXXXX] (G15) The sender failed the DMARC policy, and the policy is set to reject. Verify the sending source and ensure that it is compliant with the DMARC policy. It might also be necessary for the sender to update their DMARC DNS record. The sender must resend the message. For more information, see DNS record definitions . *550 5.7.23** The message was rejected because of Sender Policy Framework violation The sender failed the SPF policy, and the policy is set to reject. This error can also occur when a message is automatically forwarded or sent as your domain from a webform. Verify the sending source and ensure that it is compliant with the SPF policy. For more information, see DNS record definitions Updated 5 days ago",
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    "url": "https://www.rackspace.com/marketplace",
    "title": "Marketplace | Rackspace Documentation",
    "content": "On this page: Cloud Applications Data Security Workshops Assessments Contact Us Featured Offer Rackspace Technology Optimizer+™ AWS Cost Management Support Sign Up Now Cloud Rackspace Technology has over 3,000 certified cloud experts on AWS, GCP, Azure and OpenStack. We’ve supported over tens of thousands of customers working to migrate, optimize costs and improve their operations. Let our multi-cloud expertise help you navigate the complexities of a software-first model. Cloud, easy. VMware Optimization Discovery & Consultation Fanatical Support for Azure VMWare on AWS 30-Day Trial Rackspace Technology Optimizer+™ AWS Cost Management Support Managed Google Cloud by the Experts Rackspace Elastic Engineering for AWS Control Tower and Landing Zones Applications Rackspace Technology built its reputation supporting infrastructure but we’ve taken that same high level of service and applied it to your application layer. If you need someone who understands not only the infrastructure but the customer experience as well, we’re the right place for you. Microsoft 365 Readiness Assessment Free Digital Experience Performance Checkup IoT Assessment & Advisory Migrate Your Oracle ERP Apps To Oracle Cloud Infrastructure (OCI) Sitecore Implementation Assessment Adobe Experience Manager Implementation Assessment Microsoft 365 Security Jumpstart SAP Cloud Readiness Assessment Data Data is messy and getting messier. Data is sprawling across clouds, changing formats and updating in real time and yet, using your data has never been more important. Wherever your data is and whatever it looks like, our team has seen it. Let us help you put it into action! Try Rackspace Managed DBaaS on AWS for free Get your machine learning workloads into production! Accelerate your path to becoming a data-driven organization with Google. Security The constant evolution of cyberthreats, and the race for more sophisticated tools to combat them, has resulted in a security landscape that changes quickly. It is critical to understand your vulnerabilities and assemble the right solutions to strengthen and secure your environments. Our security experts can augment your team to provide specialized, around-the-clock support for your security needs, so you can keep your business moving forward with confidence. Multicloud Security Solutions Workshops FedRAMP Authorization Workshop Google Cloud Migration Discovery Workshop Google Cloud Data Discovery Workshop Google Cloud Multi-Cloud Workshop Thinking of migrating to AWS? We can help. Assessments CyberSecurity Risk Self-Assessment Optimize your SAP environment in the cloud or on-prem Google’s Data-Dri in a security landscape that changes quickly. It is critical to understand your vulnerabilities and assemble the right solutions to strengthen and secure your environments. Our security experts can augment your team to provide specialized, around-the-clock support for your security needs, so you can keep your business moving forward with confidence. Multicloud Security Solutions Workshops FedRAMP Authorization Workshop Google Cloud Migration Discovery Workshop Google Cloud Data Discovery Workshop Google Cloud Multi-Cloud Workshop Thinking of migrating to AWS? We can help. Assessments CyberSecurity Risk Self-Assessment Optimize your SAP environment in the cloud or on-prem Google’s Data-Driven 2-minute Assessment Ready to start the conversation? We’re experts on your side, doing what it takes to get the job done right — from the first consultation to your daily operations.",
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    "url": "https://www.rackspace.com/security/data-privacy-protection",
    "title": "Data Privacy Protection | Rackspace Documentation",
    "content": "On this page: Business Challenge Use Cases Case Study Supported Platforms Get Started Data disruptions can slow down your business and adversely impact customer experiences. Rackspace Technology™ can help ensure your privacy and data protection is always online and in your control. We apply access policy and encryption tools, key management automation and clearly defined security processes to help ensure you have the highest levels of data protection. With everything in one place, you can better maintain the standards of encryption and auditability you need to protect your business and meet key compliance requirements. Use Cases Threat risk assessment Assess the different types of data you generate and store. Create a data classification policy. Establish the sensitivity of each type of data and its data protection principles. Review recommendations on how to protect each type of data. Simplify encryption processes Eliminate complicated migrations and deployments and deliver uninterrupted user experiences. Experience consistent data encryption across multiple platforms without changing applications, infrastructure or business practices. Deploy and configure a data security platform and agents into your environment. Help reassure visitors to your site that their data will be encrypted and transmitted securely with SSL certificates. Manage encryption keys Create custom access policies for sensitive data protection. We institute data transformation protocols around data encryption, key management and routine backups. Access all of your encryption key management tasks on a single platform. Experience fast and secure key rotation, replication and backup with automated mechanisms. Retain full control Get the power to define when, how and by whom certain data should be accessed. Gain insights into data accessibility and identify new workflows that can help you build greater efficiency. Obtain optional 24x7x365 monitoring and response when paired with Proactive Detection and Response (PDR) services, granting you data access that can be correlated with other data feeds to identify behavioral anomalies and potential threats. Address common compliance needs Customize controls, visibility levels and auditability like HIPAA privacy and other security laws. Establish compliance with internal policies and regulatory mandates. Track your data usage and data protection measures to generate detailed PDP reports about access to sensitive data that you can use to help meet compliance objectives. Add our Compliance Assistance service to include fully mapped evidence specialized to your compliance landscape and backed up by experienced compliance personnel. Strengthen auditing and reporting capabilities Experience tamper-proof auditing in accordance with data protection laws that tracks all authorized and unauthorized attempts to access your protected data and security policies. Keep your records safe with log encryption. Flexible multicloud data , visibility levels and auditability like HIPAA privacy and other security laws. Establish compliance with internal policies and regulatory mandates. Track your data usage and data protection measures to generate detailed PDP reports about access to sensitive data that you can use to help meet compliance objectives. Add our Compliance Assistance service to include fully mapped evidence specialized to your compliance landscape and backed up by experienced compliance personnel. Strengthen auditing and reporting capabilities Experience tamper-proof auditing in accordance with data protection laws that tracks all authorized and unauthorized attempts to access your protected data and security policies. Keep your records safe with log encryption. Flexible multicloud data encryption options We can help you securely protect your sensitive data and enterprise keys in your environments, wherever those environments might be. Our encryption services can help you meet your data protection compliance needs across a wide range of hybrid on-premises, hosted, public cloud environments, and even options for public IaaS, SaaS, and PaaS. We offer flexible key management and data protection options that allow you to fully control access to your keys and data, to simplify role-based access and protect against internal threats. Do you know your cybersecurity risk score? Cybersecurity Self-Assessment Tool By answering these simple questions about your cybersecurity technology, processes and people, you’ll receive a cybersecurity risk score against our benchmark that can help identify common security gaps in your environment that you may not be aware of. See more case studies Our approach Discover a partnership that can help you achieve more – for your people, your business and your customers – today and into the future. Consulting and Advisory Services Professional Services Managed Services Fanatical Experience™ Rackspace Fabric™ Ready to Get Started? We’re experts on your side, doing what it takes to get the job done right — from the first consultation to your daily operations. Our Expertise Explore our expert credentials and industry recognition. Recognized leadership Providing innovation and leadership in the technology services industry for 20+ years. AWS Security Hub Partner Google Cloud Platform Security Specialization Power your advantage Discover related technology platforms and solutions to help you achieve smarter business outcomes. Threat Detection and Response Gain 24x7x365 expert SOC and endpoint security services to detect and respond to vulnerabilities and emerging threats in your multicloud environments. Application Security Protect web applications against data breaches and security threats, bolster security and performance, and build better experiences for your end users. Rackspace Elastic Engineering Your Elastic Engineering for Security pod works as an extension of your team helping you meet cloud security and recognition. Recognized leadership Providing innovation and leadership in the technology services industry for 20+ years. AWS Security Hub Partner Google Cloud Platform Security Specialization Power your advantage Discover related technology platforms and solutions to help you achieve smarter business outcomes. Threat Detection and Response Gain 24x7x365 expert SOC and endpoint security services to detect and respond to vulnerabilities and emerging threats in your multicloud environments. Application Security Protect web applications against data breaches and security threats, bolster security and performance, and build better experiences for your end users. Rackspace Elastic Engineering Your Elastic Engineering for Security pod works as an extension of your team helping you meet cloud security and compliance goals. Ready to start the conversation? Ready to start the conversation? Fill out the form to be connected to one of our experts. Fill out the form to be connected to one of our experts. By submitting this form, I acknowledge that someone from Rackspace Technology will contact me via email or phone to discuss my request. You may withdraw your consent to receive additional information from Rackspace Technology at any time. Information collected in this form is subject to the Rackspace Technology Privacy Notice . Rackspace Technology Support To create a ticket or chat with a specialist regarding your account, log into your account. Legacy Datapipe One (Service Now) Rackspace Sovereign Services UK Support Phone 1-800-961-4454 International Support +1-512-361-4935 Help Documentation Support Documentation API Documentation System status Email & Apps system status Rackspace system status Rackspace Technology Careers Rackspace Technology accelerates the value of the cloud during every phase of a customer’s digital transformation. Join us on our mission.",
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    "url": "https://docs.rackspace.com/docs/managed-operations-faq",
    "title": "Managed Operations Faq | Rackspace Documentation",
    "content": "Security Are cloud servers PCI-DSS compliant? The Rackspace Cloud environment has not been formally assessed for for compliance with the Payment Card Industry (PCI) Data Security Standard (DSS). For information about PCI-DSS, see Cloud Security Solutions . For information about PCI-DSS when using Rackspace Dedicated Hosting services, see PCI-Compliant Hosting for E-commerce Websites . NoSQL Databases Are NoSQL databases secure, reliable, and scalable? NoSQL databases offer greater scalability and higher performance than relational databases. In addition, the data model that NoSQL databases use addresses several issues that the relational model is not designed to address. For example, NoSQL databases can store semi-unstructured and unstructured data. However, to support reliability and security, developers must implement their own code, which makes NoSQL systems more complex. This complexity limits the number of applications that can rely on NoSQL databases for secure and reliable transactions. Can I use NoSQL databases for all types of applications? NoSQL databases are well-suited for applications in social media, analytics, and big data. However, relational databases are still preferable for applications that require ACID (Atomicity, Consistency, Isolation, Durability) transactions, such as banking applications. What data security, backup, and recovery work do NoSQL databases require, including database tuning and monitoring? Because NoSQL databases are decentralized, most have their own automatic backup and recovery processes. By fine-tuning certain database elements such as index use, query structure, data models, system configuration (such as hardware and operating system settings), and application design, you can significantly impact the overall performance of your application. How do I create databases and objects and read and write data without SQL? NoSQL databases are designed to enable the insertion of data without a predefined schema. Every NoSQL platform has a unique method of creating databases and objects. While few NoSQL platforms use query languages to build databases and read and write data, some enable users to perform these actions by using Java or Python scripting. Rackspace Managed Database Services What do Managed Database Services include? Managed Database Services offers varying levels of support. The level of support included depends on your service level agreement (SLA). Under both of the available SLAs, DBAdministrator and DBArchitect, the Managed Databases team maintains the availability and security of SQL databases are designed to enable the insertion of data without a predefined schema. Every NoSQL platform has a unique method of creating databases and objects. While few NoSQL platforms use query languages to build databases and read and write data, some enable users to perform these actions by using Java or Python scripting. Rackspace Managed Database Services What do Managed Database Services include? Managed Database Services offers varying levels of support. The level of support included depends on your service level agreement (SLA). Under both of the available SLAs, DBAdministrator and DBArchitect, the Managed Databases team maintains the availability and security of your database in accordance with your SLA. We also regularly back up your database, perform required patches at regular intervals, and proactively monitor and respond to alerts. For information about what each Managed Database Services SLA includes, visit the DBA Services product page. Scroll down to the product category that you want to use ( Relational SQL or NoSQL ), and click the Troubleshooting tab. Does Rackspace tune my database? The level of support included in Managed Database Services depends on your SLA. The DBArchitect SLA for Managed Database Services includes performance tuning and diagnostics. If you're unsure whether your SLA includes database tuning, contact the Managed Operations team for assistance. What is the cost for Managed Database Services? For full pricing information for Managed Database Services, visit the DBA Services product page. Scroll down to the product category you want to use ( Relational SQL or NoSQL ), and click the Pricing tab. This pricing is for new databases only. How do I contact the Managed Operations team? You can contact the Managed Operations team by logging in to the Cloud Control Panel and submitting a ticket or chat request, or by calling 1 800 961 4454. General How do I contact the Managed Operations Team? You can contact the Managed Operations team via direct chat, a phone call to 1-800-961-4454, or by submitting a ticket online. There are links to all these options on the Control Panel. As a Rackspace customer, can I link my Managed Services configuration and account to a Cloud Server with Managed Operations Service Level configuration and account? Yes, the same way you are currently able to link your Managed Services accounts and your cloud accounts. Is there a cost associated with data migration services? The Managed Operations team can help you decide if a migration is needed. If it is, the Team? You can contact the Managed Operations team via direct chat, a phone call to 1-800-961-4454, or by submitting a ticket online. There are links to all these options on the Control Panel. As a Rackspace customer, can I link my Managed Services configuration and account to a Cloud Server with Managed Operations Service Level configuration and account? Yes, the same way you are currently able to link your Managed Services accounts and your cloud accounts. Is there a cost associated with data migration services? The Managed Operations team can help you decide if a migration is needed. If it is, the Managed Operations team works with the Rackspace Professional Services team on the migration, or they can recommend a Rackspace Partner. Any work performed by the Rackspace Professional Services team or a partner incurs additional charges. For more information, see Rackspace Professional Services . Can I move my servers from my current account to a Managed Operations Service Level account? If you want Managed Operations Service Level support for a server that is in your current Managed Infrastructure account, you must migrate that server to a new server within a Managed Operations account. This migration is necessary for the appropriate OS images, patching and updates, and system administration access provisions to deploy on the server. All of these features are necessary for the Managed Operations team to provide you with the highest quality support for your server. The Managed Operations support team helps you find the most efficient and effective way to migrate your Managed Infrastructure server to a Managed Operations Service Level account. Do I need a separate account for Cloud Servers with a Managed Operations? Because Rackspace offers the Managed Operations at the account level, every cloud product in the account receives the Managed Operations. Therefore, if you want to have some cloud servers that don't have a Managed Operations and some that do, you need a separate account for the Cloud Servers without Managed Operations. Servers on the other account are at the Managed Infrastructure Service Level. What is Rackspace Cloud Backup? Rackspace Cloud Backup is a file-level storage option for Cloud Servers. It lets you configure backups through the Control Panel and choose to back up a particular folder or file with the frequency that works best for you. For additional information, see the following How-To articles: Cloud Server images - Create and restore images via our Cloud Control Panel or\\ API . Cloud Server images - Create and restore images via our Cloud Control Panel or\\ API . Rackspace Cloud a separate account for the Cloud Servers without Managed Operations. Servers on the other account are at the Managed Infrastructure Service Level. What is Rackspace Cloud Backup? Rackspace Cloud Backup is a file-level storage option for Cloud Servers. It lets you configure backups through the Control Panel and choose to back up a particular folder or file with the frequency that works best for you. For additional information, see the following How-To articles: Cloud Server images - Create and restore images via our Cloud Control Panel or\\ API . Cloud Server images - Create and restore images via our Cloud Control Panel or\\ API . Rackspace Cloud Backup - Create and schedule file-based backups . Rackspace Cloud Backup - Create and schedule file-based backups . Holland Backup Manager - Find out about an open-source backup framework originally developed at Rackspace and written in Python. For a comparison of Cloud Server images and Rackspace Cloud Backup, see Rackspace Cloud Backup vs. Cloud Server Image Backups . Holland Backup Manager - Find out about an open-source backup framework originally developed at Rackspace and written in Python. For a comparison of Cloud Server images and Rackspace Cloud Backup, see Rackspace Cloud Backup vs. Cloud Server Image Backups . Is my Rackspace Cloud Server with a Managed Operations Service Level account automatically backed up? No, Rackspace does back up your server until you configure and schedule backups. For a comparison of Cloud Server images and Rackspace Cloud Backup, see Rackspace Cloud Backup vs. Cloud Server Image Backups . Will Rackspace troubleshoot programming or code for customers? No. The Managed Infrastructure and Managed Operations Service Level teams do troubleshoot your code or programs. Will the Rackspace support team automatically scale Cloud Servers if necessary? Not at this time. However, if you notice issues or have questions about capacity, the Managed Operations team works with you and recommend solutions. What does a server with Managed Operations Service Level support cost? See our Cloud Servers Pricing Page for full pricing details. What does a Managed Operations Service Level account include? Cloud Servers with a Managed Operations Service Level include access to a dedicated, 24x7x365 support team via phone, chat, and online support ticket. The team supports your servers from the OS up through the application stack of Microsoft SQL Server, .Net/IIS, and the LAMP stack on Linux. Your Cloud Server is regularly patched and updated. Monitoring services are included, with the Managed Operations team proactively responding to any solutions. What does a server with Managed Operations Service Level support cost? See our Cloud Servers Pricing Page for full pricing details. What does a Managed Operations Service Level account include? Cloud Servers with a Managed Operations Service Level include access to a dedicated, 24x7x365 support team via phone, chat, and online support ticket. The team supports your servers from the OS up through the application stack of Microsoft SQL Server, .Net/IIS, and the LAMP stack on Linux. Your Cloud Server is regularly patched and updated. Monitoring services are included, with the Managed Operations team proactively responding to any alerts. We monitor up to two user-defined ports as well as user-defined URL content. Review Rackspace Cloud Backup file-based backup options for details on backup solutions. What is Cloud Servers with a Managed Operations Service Level? Cloud Servers with a Managed Operations Service Level extends the enhanced managed support level from our Managed Services offering into our Cloud offering. The Managed Operations Service Level provides an additional level of support that includes monitoring, OS, and application infrastructure layer support, and technical guidance for your Cloud Servers. Rackspace Cloud Backup FAQ Rackspace Cloud Backup: Getting Started Guide Rackspace Cloud Backup (File-Level) vs. Cloud Server Images Cloud Server images - Create and restore images via our Cloud Control Panel or API . - Rackspace Cloud Backup - Create and schedule file-based backups . - Holland Backup Manager - Find information about an open-source backup framework originally developed at Rackspace and written in Python. Updated 5 days ago",
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    "url": "https://docs.rackspace.com/docs/cloud-office-quick-start-for-uk-customers",
    "title": "Cloud Office Quick Start For Uk Customers | Rackspace Documentation",
    "content": "The instructions in this article are for customers who signed up for their Rackspace Email account at https://www.rackspace.co.uk . The steps in this article guide you through setting up your Rackspace mail services. Access your Cloud Office Control Panel Log in to the MyRackspace Portal . In the top navigation bar, click Select a Product > Dedicated Hosting . Click Products > Cloud Office . In the Cloud Office window, click Open Cloud Office Control Panel . Add mailboxes Follow these steps to add a mailbox. In the email hosting section, click Mailboxes . In the email hosting section, click Mailboxes . Click the domain to which you want to add mailboxes. Click the domain to which you want to add mailboxes. Click Add Mailbox . Click Add Mailbox . On the General tab, enter values in the User Details section. Note: User Name is the email address for the new mailbox. The domain for the email address is already entered. For example, to set up the email address [email protected] , type info in the User Name field. On the General tab, enter values in the User Details section. Note: User Name is the email address for the new mailbox. The domain for the email address is already entered. For example, to set up the email address [email protected] , type info in the User Name field. On the Contact Info tab, enter values in the Basic Info, Phone Numbers, and Other User Data sections. On the Contact Info tab, enter values in the Basic Info, Phone Numbers, and Other User Data sections. Click Save . Note: If you want to move your existing email account to your Rackspace account, contact the Cloud Office support team about your migration before you change your MX records. Contact Cloud Office support at 0800 954 1007 or 020 8734 4029. You can also create a Cloud Office support ticket by selecting Support > Tickets > Create New Ticket . Click Save . Note: If you want to move your existing email account to your Rackspace account, contact the Cloud Office support team about your migration before you change your MX records. Contact Cloud Office support at 0800 954 1007 or 020 8734 4029. You can also create a Cloud Office support ticket by selecting Support > Tickets > Create New Ticket . Change your MX records MX records tell the Internet where to deliver your mail. You Contact Cloud Office support at 0800 954 1007 or 020 8734 4029. You can also create a Cloud Office support ticket by selecting Support > Tickets > Create New Ticket . Click Save . Note: If you want to move your existing email account to your Rackspace account, contact the Cloud Office support team about your migration before you change your MX records. Contact Cloud Office support at 0800 954 1007 or 020 8734 4029. You can also create a Cloud Office support ticket by selecting Support > Tickets > Create New Ticket . Change your MX records MX records tell the Internet where to deliver your mail. You must have access to your Domain Name System (DNS) records in order to point your MX records to the Rackspace email servers. For instructions on setting up your DNS records, see Set up DNS records for Cloud Office email . If you do not have access to your DNS records, contact your domain registrar and have them update your MX records by using the following values: MX1.EMAILSRVR.COM (Priority 10) MX2.EMAILSRVR.COM (Priority 20) The MX record changes take about 24 hours to update. During the update, mail starts being delivered to your new mailboxes instead of your old ones. Choose one of the following options to view your new mailboxes. Go to the Rackspace Webmail site at https://apps.rackspace.com . Go to the Rackspace Webmail site at https://apps.rackspace.com . Use Outlook, Exchange, Thunderbird, or another email client of your preference. Use our interactive guide to help you set up your email client. Use Outlook, Exchange, Thunderbird, or another email client of your preference. Use our interactive guide to help you set up your email client. If you have questions or need assistance to view your email, contact Rackspace Cloud Office support by live chat, or by phone at 0800 954 1007 or 020 8734 4029. You can also create a support ticket in the MyRackspace Portal . Follow these steps to set up a mailbox alias. Log in to the MyRackspace Portal . Log in to the MyRackspace Portal . In the top navigation bar, click Select a Product > Dedicated Hosting . In the top navigation bar, click Select a Product > Dedicated Hosting . Click Products > Cloud Office . Click Products > Cloud Office . In the Cloud Office window, click Open Mail Control Panel . In the Cloud Office support by live chat, or by phone at 0800 954 1007 or 020 8734 4029. You can also create a support ticket in the MyRackspace Portal . Follow these steps to set up a mailbox alias. Log in to the MyRackspace Portal . Log in to the MyRackspace Portal . In the top navigation bar, click Select a Product > Dedicated Hosting . In the top navigation bar, click Select a Product > Dedicated Hosting . Click Products > Cloud Office . Click Products > Cloud Office . In the Cloud Office window, click Open Mail Control Panel . In the Cloud Office window, click Open Mail Control Panel . From the Go to section menu or the Domains section, click Domains . From the Go to section menu or the Domains section, click Domains . Click Add Domain . Click Add Domain . Enter the new domain into the Domain Name field. Enter the new domain into the Domain Name field. Select the product options that you want to add to your domain: Rackspace Email Microsoft Exchange with ActiveSync Rackspace Archiving Select the product options that you want to add to your domain: Rackspace Email Microsoft Exchange with ActiveSync Rackspace Archiving Click Save . Click Save . Add an alias Follow these steps to set up a mailbox alias. Log in to the MyRackspace Portal . In the top navigation bar, click Select a Product > Dedicated Hosting . Click Products > Cloud Office . In the Cloud Office window, click Open Mail Control Panel . In the Rackspace Email section, click Aliases . Select the domain for which you want to add an alias. Click Add Alias . Enter the new alias in the Create New Alias field. Select members of your domain and move them to the Members of this Alias field, and click Add . (Optional) Add email addresses for members outside of your domain into the Email Address field, and click Add . Click Save . Note: To add a domain alias , create a support ticket in the MyRackspace Portal , call, or chat in. This option is not available in the Control Panel and must be added by your support team. Migrate your existing mail account You can migrate your email data to your Rackspace mail account in the following ways: Do it yourself - If you are currently using a POP mailbox, this is your only option. If you are not certain or have any questions, contact our Support team at 0800 954 1007 or 020 8734 4029. You the Email Address field, and click Add . Click Save . Note: To add a domain alias , create a support ticket in the MyRackspace Portal , call, or chat in. This option is not available in the Control Panel and must be added by your support team. Migrate your existing mail account You can migrate your email data to your Rackspace mail account in the following ways: Do it yourself - If you are currently using a POP mailbox, this is your only option. If you are not certain or have any questions, contact our Support team at 0800 954 1007 or 020 8734 4029. You can also create a support ticket in the MyRackspace Portal . Do it yourself - If you are currently using a POP mailbox, this is your only option. If you are not certain or have any questions, contact our Support team at 0800 954 1007 or 020 8734 4029. You can also create a support ticket in the MyRackspace Portal . Self-service tool - Run your migration at any time of the day or night with our easy-to-use version of MigrationWiz. For more information, see Migrate your email by using the Self-Service tool . Self-service tool - Run your migration at any time of the day or night with our easy-to-use version of MigrationWiz. For more information, see Migrate your email by using the Self-Service tool . Assisted migrations - This option is for companies that need help with consulting, planning, and scheduling a migration project. Contact our Assisted Migrations team by creating a support ticket in the MyRackspace Portal . They will provide you with all the necessary information. Assisted migrations - This option is for companies that need help with consulting, planning, and scheduling a migration project. Contact our Assisted Migrations team by creating a support ticket in the MyRackspace Portal . They will provide you with all the necessary information. Set up payments The initial credit card payment that you made online was a one-time payment. Follow these steps to set up your preferred payment method: Log in to the MyRackspace Portal . Click Account , and select Transactions . Select Payment Methods to make a payment or review payment methods. You can also select Billing Settings to review your billing settings. View and download invoices To view and download your invoices follow these steps: Log in to MyRackspace Portal . Click Account , and select Transactions by creating a support ticket in the MyRackspace Portal . They will provide you with all the necessary information. Set up payments The initial credit card payment that you made online was a one-time payment. Follow these steps to set up your preferred payment method: Log in to the MyRackspace Portal . Click Account , and select Transactions . Select Payment Methods to make a payment or review payment methods. You can also select Billing Settings to review your billing settings. View and download invoices To view and download your invoices follow these steps: Log in to MyRackspace Portal . Click Account , and select Transactions . To view and download your invoice, click on it and either select View or select a file type to download. Downgrade or cancel your services If you want to downgrade your services, you must submit a support ticket. Rackspace has a 30-day cancellation policy. Inform us of your intentions by either calling us or submitting a support ticket. Note: Email hosting services are a month-to-month service billed in arrears and are not billed pro-rata. Mail terms, conditions, and acceptable usage policy Rackspace Mail terms and conditions Read the Rackspace mail acceptable use policy Updated 5 days ago",
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    "title": "Common Issues | Rackspace Documentation",
    "content": "This section provides troubleshooting steps for frequently encountered problems with email functionality, Webmail access, passwords, and service configuration across all aspects of Rackspace Email. Updated 5 days ago Identifying suspicious email Rackspace Email Settings",
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    "url": "https://www.rackspace.com/cloud/public",
    "title": "Public | Rackspace Documentation",
    "content": "On this page: Business Challenge Use Cases Case Study Service Model Supported Platforms Resources Get Started The reliability of public cloud has been critical for many companies as they strive to stay ahead of their competitors. Organizations that have achieved successful cloud adoption have realized that public cloud isn’t just another data center – its true power lies in its ability to help you become cloud native. But as you begin your journey to embrace this modern, cloud native mindset, you may need more than just support. We can help you understand how to scale your IT organization, transform your environments, streamline your operating models and operate efficiently in a multicloud world. With 20+ years of experience and extensive cloud expertise, Rackspace Technology is the perfect partner to advise you on the best approach to cloud transformation and then help you manage and optimize your Amazon Web Services (AWS), Google Cloud Platform and Microsoft Azure cloud environments. In addition to our deep Public Cloud expertise, Rackspace Technology is uniquely positioned to help customers manage their multicloud strategy and operations. Learn more about multicloud Use Cases Access specialized, unbiased expertise Rackspace Technology provides unbiased but highly opinionated guidance to help you choose the best public cloud environments for your specific technical and business needs. Our end-to-end solutions provide you with 24x7x365 access to certified experts, tooling and automation, architectural guidance, deployment, advanced monitoring, and proactive optimization. Rearchitect cloud environments As your business has evolved, have your applications and related architecture kept pace? We offer end-to-end solutions designed to optimize cloud workloads for cost and performance while bringing you closer to cloud native. Improve reliability and security Few businesses have the in-house resources required to continually optimize their public cloud services, availability and the capacity to secure sensitive data. Rackspace Technology delivers managed security, site reliability engineering and managed applications to help ensure your public cloud is online and secure, allowing you to focus on other high-value projects. Align to evolving business requirements Technology and business are evolving at an unprecedented pace. To sustain business operations and stay ahead, you need a skilled team to evaluate and adjust your IT solutions. From infrastructure-as-a-service to disaster recovery, Rackspace Technology continually reassesses your goals over time and helps you align to a trajectory that helps you achieve them. Operational support backed by decades of cloud expertise Rackspace Modern Operations Get 24x7x365 cloud support and collaborate with a team of cloud experts, available and managed applications to help ensure your public cloud is online and secure, allowing you to focus on other high-value projects. Align to evolving business requirements Technology and business are evolving at an unprecedented pace. To sustain business operations and stay ahead, you need a skilled team to evaluate and adjust your IT solutions. From infrastructure-as-a-service to disaster recovery, Rackspace Technology continually reassesses your goals over time and helps you align to a trajectory that helps you achieve them. Operational support backed by decades of cloud expertise Rackspace Modern Operations Get 24x7x365 cloud support and collaborate with a team of cloud experts, available on-demand, to help you accelerate your cloud journey by managing your cloud environment, regardless of your cloud maturity model. See more case studies Our Approach Discover a partnership that can help you achieve more – for your customers, employees and business – today and into the future. Consulting and Advisory Services Professional Services Managed Services Fanatical Experience™ Rackspace Fabric™ Rackspace Elastic Engineering Pod As public cloud evolves, so must service models. Rackspace Elastic Engineering gives you on-demand access to a team of highly skilled experts that work alongside your team to collaboratively drive your cloud outcomes while continuously evolving your environment. Gain direct access to your pod of multi-disciplinary and highly skilled cloud experts and work with them as you would your own team. No tickets and no SLAs — just results. Engagement Manager (1): Is responsible for the pod’s overall success. Acts as Scrum Master and assists the team in planning, coordinating, timeframes, executing, daily standups and sprint reviews. Lead Cloud Architect (1): Works closely alongside your Engagement Manager to own the technical management and overall performance of the team of engineers. Cloud Architect (1): Owns the successful delivery of solutions by converting customer requirements into the architecture and design. Is responsible for code/quality reviews and execute hands-on implementation. Senior Cloud Engineers (3): Contribute specialized technical expertise in the context of larger solutions. Focus on the technical components that make up the overall solution, while adhering to — and creating — best practices and reusable patterns. Cloud Engineers (3): Hands-on DevOps engineers skilled in writing automation scripts across cloud infrastructures. See how Rackspace Elastic Engineering breaks down the traditional build and operate barriers and opens up new possibilities to accelerate innovation. Ready to Get Started? We’re on your side, doing what it takes to get the job done right — from the first consultation to your and execute hands-on implementation. Senior Cloud Engineers (3): Contribute specialized technical expertise in the context of larger solutions. Focus on the technical components that make up the overall solution, while adhering to — and creating — best practices and reusable patterns. Cloud Engineers (3): Hands-on DevOps engineers skilled in writing automation scripts across cloud infrastructures. See how Rackspace Elastic Engineering breaks down the traditional build and operate barriers and opens up new possibilities to accelerate innovation. Ready to Get Started? We’re on your side, doing what it takes to get the job done right — from the first consultation to your daily operations. Contact us for a free quote. Our Expertise Explore our expert credentials and industry recognition. Recognized Leadership Providing innovation and leadership in the technology services industry for 20+ years. Best Consultancy or System Integrator 2020, The Cloud Awards One of the leading AWS consulting partners with 14 competencies AWS Premier Consulting Partner AWS MAP Partner Google Cloud First Premier Managed Services Partner Google Cloud Partner of the Year Gold Microsoft Partner Microsoft Five-time Hosting Partner of the Year Azure Expert MSP designation for 2021 Power Your Advantage Discover related technology platforms and solutions to help you achieve smarter business outcomes. Amazon Web Services Experience how AWS’s leading-edge cloud capabilities can help you work smarter, lower costs and innovate with agility. Google Cloud Accelerate your business with Rackspace Services and tailored solutions on Google Cloud's innovative technology. Microsoft Azure Solve cloud challenges with a managed Microsoft Azure solution that helps you build new revenue streams, increase efficiency and deliver incredible experiences. Oracle Cloud Infrastructure Benefit from cost-savings, increased performance and improved security by running cloud applications on Oracle Cloud Infrastructure. Cloud Adoption and Migration Adopt clouds and ease migration to accelerate innovation and optimize performance. Cloud FinOps Gain cloud transparency, reduce waste and drive savings with FinOps. Multicloud Enable multicloud and hybrid cloud to improve performance and optimize costs, so you can put your core business first. Related Resources Learn more about services to support your public cloud. How Will Your Organization Harness the Power of Public Cloud for Digital Transformation? Public Cloud Trends: Three to Watch Stop Overlooking The Cloud’s Biggest Benefit Stop Overlooking The Cloud’s Biggest Benefit Ready to start the conversation? Ready to start the conversation? Fill out the form to be connected to one of our experts. Fill out the form to be connected to one of our experts. By submitting this form, I acknowledge that someone from Rack Enable multicloud and hybrid cloud to improve performance and optimize costs, so you can put your core business first. Related Resources Learn more about services to support your public cloud. How Will Your Organization Harness the Power of Public Cloud for Digital Transformation? Public Cloud Trends: Three to Watch Stop Overlooking The Cloud’s Biggest Benefit Stop Overlooking The Cloud’s Biggest Benefit Ready to start the conversation? Ready to start the conversation? Fill out the form to be connected to one of our experts. Fill out the form to be connected to one of our experts. By submitting this form, I acknowledge that someone from Rackspace Technology will contact me via email or phone to discuss my request. You may withdraw your consent to receive additional information from Rackspace Technology at any time. Information collected in this form is subject to the Rackspace Technology Privacy Notice . Rackspace Technology Support To create a ticket or chat with a specialist regarding your account, log into your account. Legacy Datapipe One (Service Now) Rackspace Sovereign Services UK Support Phone 1-800-961-4454 International Support +1-512-361-4935 Help Documentation Support Documentation API Documentation System status Email & Apps system status Rackspace system status Rackspace Technology Careers Rackspace Technology accelerates the value of the cloud during every phase of a customer’s digital transformation. Join us on our mission.",
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    "url": "https://docs.rackspace.com/docs/rackspace-auto-scale-1",
    "title": "Rackspace Auto Scale 1 | Rackspace Documentation",
    "content": "End-to-End Multicloud Solutions. Solving Together.™ Learn more at Rackspace.com All Cloud Compute Network Storage & Data Infrastructure & Developer Services Compute Services Cloud Servers, powered by OpenStack, are virtual machines running Linux or Windows Server in the Rackspace Cloud. You can scale resources like CPU, memory, and storage up or down, depending on your needs. Best of all, you can pay as you go. Quickstart API Getting Started API Reference Release Notes User Guide Quickstart API Getting Started API Reference Release Notes User Guide Network Services Cloud networking services are on-demand and scalable, and provide technology-agnostic network abstraction, load balancing, and DNS management. Protect your infrastructure with Cloud Load Balancers by distributing traffic efficiently. Use Cloud DNS to manage domains and subdomains. Quickstart API Getting Started API Reference Release Notes User Guide Quickstart API Getting Started API Reference Release Notes How-To Articles Quickstart API Getting Started API Reference Release Notes FAQ API Reference Storage and Data Services With our storage services, you can get dependable and high-performing block storage, object storage, and backup solutions for Cloud Servers. You can scale your storage independently from your compute resources while using high-performance storage for I/O-intensive applications or to serve databases. Plus, with Cloud Files, you can store and retrieve content over a Content Delivery Network (CDN). If you want to enable CDN for your website resources beyond Cloud Files you can use the Rackspace CDN service which has finer control on caching rules, purging content, and specifying origins. Our database platform services enable powerful applications and data analysis. Quickstart API Getting Started API Reference Release Notes How-To Articles User Guide API Getting Started API Reference Release Notes How-To Articles Quickstart API Getting Started Use cases Storage API Reference CDN API Reference Release Notes How-To Articles User Guide Quickstart API Getting Started API Reference Release Notes How-To Articles Quickstart API Getting Started API Reference Release Notes How-To Articles Getting Started Documentation Documentation DBA Solutions Guide Infrastructure & Developer Services This collection of powerful services offers multiple utilities that work well with Rackspace Cloud resources. The Identity service is your starting point for accessing any cloud resource. Use Auto Scale to provide automatic scaling based on Cloud Monitoring information, in response to an increase or decrease of overall workload, defined by your policies. Cloud Orchestration provides templates for building entire applications that are highly available Started Use cases Storage API Reference CDN API Reference Release Notes How-To Articles User Guide Quickstart API Getting Started API Reference Release Notes How-To Articles Quickstart API Getting Started API Reference Release Notes How-To Articles Getting Started Documentation Documentation DBA Solutions Guide Infrastructure & Developer Services This collection of powerful services offers multiple utilities that work well with Rackspace Cloud resources. The Identity service is your starting point for accessing any cloud resource. Use Auto Scale to provide automatic scaling based on Cloud Monitoring information, in response to an increase or decrease of overall workload, defined by your policies. Cloud Orchestration provides templates for building entire applications that are highly available and scalable. Use Cloud Queues as a notifications service, with basic components offering the flexibility to use different messaging patterns. Mailgun provides your application access to send or receive email, either through SMTP or the Mailgun API, while verifying the domain and helping to protect email reputation. Quickstart API Reference Developer Guide Quickstart API Getting Started API Reference Release Notes Quickstart API Getting Started API Reference Release Notes Template User Guide Resource Reference",
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    "url": "https://docs.rackspace.com/docs/deploy-to-sitecore-cloud-using-ftp",
    "title": "Deploy To Sitecore Cloud Using Ftp | Rackspace Documentation",
    "content": "This article describes how to deploy application files to your Sitecore Cloud environment using an FTP client. Prerequisites To set up your deployment, you need the following: Familiarity with Sitecore Cloud portals and account management Familiarity with Sitecore Cloud portals and account management An FTP client application An FTP client application Set deployment credentials and deploy application files You can use the FTP or FTPS protocol to deploy. To access the file system of your webapp, set the deployment credentials and copy your FTP hostname. These credentials and the FTP hostname enable you to deploy your application files. Sign in to the Azure portal . For information about where to find your credentials to log in to the Azure portal, see Sitecore Cloud portals and account management . Sign in to the Azure portal . For information about where to find your credentials to log in to the Azure portal, see Sitecore Cloud portals and account management . Click All resources and then select the webapp for which you need to set credentials. Click All resources and then select the webapp for which you need to set credentials. In the app screen under Deployment, select Deployment credentials . In the app screen under Deployment, select Deployment credentials . Change your username and password and then click Save . Change your username and password and then click Save . After your credentials are set, click Overview . After your credentials are set, click Overview . Copy the FTP hostname or FTPS hostname value exactly as it is displayed in the portal, including the application name. The value should look similar to app-cm\\Deployuser . Copy the FTP hostname or FTPS hostname value exactly as it is displayed in the portal, including the application name. The value should look similar to app-cm\\Deployuser . Open your FTP client, and create a new session using the hostname that you copied and the credentials that you set. Open your FTP client, and create a new session using the hostname that you copied and the credentials that you set. Upload your application's files and its directory structure to the /site/wwwroot directory. Upload your application's files and its directory structure to the /site/wwwroot directory. Browse to your webapp URL to verify that deployment was successful. 📘 If you need the URL for the website, go back to the Azure portal and navigate to the overview of your application. The URL is listed there. Browse FTP client, and create a new session using the hostname that you copied and the credentials that you set. Open your FTP client, and create a new session using the hostname that you copied and the credentials that you set. Upload your application's files and its directory structure to the /site/wwwroot directory. Upload your application's files and its directory structure to the /site/wwwroot directory. Browse to your webapp URL to verify that deployment was successful. 📘 If you need the URL for the website, go back to the Azure portal and navigate to the overview of your application. The URL is listed there. Browse to your webapp URL to verify that deployment was successful. If you need the URL for the website, go back to the Azure portal and navigate to the overview of your application. The URL is listed there. Updated 5 days ago",
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    "url": "https://www.rackspace.com/lp/2025-state-cloud-report",
    "title": "2025 State Cloud Report | Rackspace Documentation",
    "content": "The 2025 State of Cloud Report Surviving to Thriving: Is Your Cloud Strategy Future-Ready? Learn how organizations are rapidly adapting their cloud strategies to incorporate generative AI and evolving technologies, enhancing resilience, efficiency and strategic capabilities. Is your cloud strategy ready to power tomorrow's business needs? The 2025 State of Cloud Report offers actionable insights for IT decision-makers looking to stay ahead in the evolving digital landscape. Based on a global survey of 1,420 IT professionals, this comprehensive report reveals how organizations are leveraging cloud technologies to thrive in a time of rapid innovation. Here are just a few of the insights available to you now in this complimentary report: Shifting strategies: Companies are moving away from single-cloud solutions toward diverse, resilient approaches, with multicloud and public cloud strategies leading the way. AI integration at scale: 84% of organizations are incorporating AI into their cloud strategies to enhance analytics, operational efficiency and security. Overcoming challenges: Businesses are tackling cost overruns, talent shortages and integration complexities with creative solutions, including cloud management platforms and emerging technologies like generative AI and 5G. Cloud leaders shine: Organizations fully integrating their cloud strategies with business goals report higher performance in flexibility, cost control and scalability. In October and November 2024, Rackspace Technology ® and Coleman Parkes Research polled 1,420 IT professionals worldwide and across multiple industry verticals. These survey respondents worked across a broad range of industries, including financial services, manufacturing, retail, hospitality, government and healthcare in geographic regions that include the Americas, Europe, Asia and the Middle East. The survey sheds light on the latest trends, technology focus areas and the critical factors influencing cloud strategies for IT leaders today. Complete the form to download the report Check out the infographic below for a sneak peek at the key findings. You may withdraw your consent to receive additional information from Rackspace Technology at any time. Information collected in this form is subject to the Rackspace Technology Privacy Notice . ® 2025 Rackspace US, Inc. Legal Overview",
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    "url": "https://docs.rackspace.com/docs/amr-troubleshooting",
    "title": "Amr Troubleshooting | Rackspace Documentation",
    "content": "If you are having trouble setting up webhooks or configuring your monitoring tools to connect to Watchman, perform the following troubleshooting steps: Confirm with your support team that the AWS account, Azure subscription, or GCP project has the AMR service offering. Third-party sources are supported only for AMR. In the third-party tool, ensure that the webhook is configured properly and using the right AWS account number, Azure subscription ID, or GCP project name in the URL. Isolate the issue by changing the source system to use an email address or alternative alerting system such as SMS or Pager Duty. If that works, the issue is with the webhook integration and the Rackspace engineering team can help you resolve the problem. Create a sample alert by using the samples provided in Configure your monitoring tool . If you have another question or are having issues with the setup process, open a ticket with your support team. Updated 5 days ago",
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    "url": "https://docs.rackspace.com/docs/enable-or-disable-two-factor-authentication-for-administrators",
    "title": "Enable Or Disable Two Factor Authentication For Administrators | Rackspace Documentation",
    "content": "This article describes how to enable two-factor authentication for Cloud Office Control Panel administrators. Prerequisites Applies to: Administrator Difficulty: Easy Time Needed: Approximately 5 minutes Tools Needed: Administrators need access to their Cloud Office Control Panel For more information about prerequisite terminology, see Cloud Office support terminology . As an administrator of your company's email solution, you have a great deal of control over your account. If your administrator access is compromised, the results can be devastating to your business. A strong security policy is not complete without enabling two-factor authentication. Multi-factor authentication options The Cloud Office Control Panel provides two options for enabling multifactor authentication when you first log in. Upon login you are required to set up multifactor authentication. With text message multi-factor authentication, you can use your phone number to receive a one-time code that allows you access to the control panel. Use the following steps to enable text message multi-factor authentication: Log in to your Cloud Office Control Panel . Log in to your Cloud Office Control Panel . When you are prompted with a screen titled Choose Your Multi-Factor Authentication Method , select Get A Text Message . When you are prompted with a screen titled Choose Your Multi-Factor Authentication Method , select Get A Text Message . Enter the phone number that you want to link the multifactor SMS messaging with. Enter the phone number that you want to link the multifactor SMS messaging with. After a verification code has been sent to your phone, enter the code in the verification field and click Verify Code . After a verification code has been sent to your phone, enter the code in the verification field and click Verify Code . The last step displays the following message: You have successfully set up Multi-Factor Authentication! The last step displays the following message: You have successfully set up Multi-Factor Authentication! Use the following steps to enable a mobile multi-factor authentication application: Log in to your Cloud Office Control Panel . Log in to your Cloud Office Control Panel . When you are prompted with a screen titled Choose Your Multi-Factor Authentication Method , select Use a Mobile App . When you are prompted with a screen titled Choose Your Multi-Factor Authentication Method , select Use a Mobile App . Link your mobile device to your administrator account by using the following the instructions in the prompt: Link your mobile device to your administrator account by using the following the instructions in the prompt: The last step following message: You have successfully set up Multi-Factor Authentication! Use the following steps to enable a mobile multi-factor authentication application: Log in to your Cloud Office Control Panel . Log in to your Cloud Office Control Panel . When you are prompted with a screen titled Choose Your Multi-Factor Authentication Method , select Use a Mobile App . When you are prompted with a screen titled Choose Your Multi-Factor Authentication Method , select Use a Mobile App . Link your mobile device to your administrator account by using the following the instructions in the prompt: Link your mobile device to your administrator account by using the following the instructions in the prompt: The last step displays the following message: You have successfully set up Multi-Factor Authentication! The last step displays the following message: You have successfully set up Multi-Factor Authentication! Log in to the control panel with two-factor authentication Navigate to Cloud Office Control Panel . Navigate to Cloud Office Control Panel . Enter your Admin ID and Password . Enter your Admin ID and Password . When prompted for the Two-Factor Verification Code , use the desktop or mobile two-factor authentication application that you already installed to produce a verification code. Enter this code into the Two-Factor Verification Code field. When prompted for the Two-Factor Verification Code , use the desktop or mobile two-factor authentication application that you already installed to produce a verification code. Enter this code into the Two-Factor Verification Code field. You have successfully logged in using two-factor authentication. Reset two-factor authentication for other administrators You might need to perform these steps if an administrator gets a new device without first disabling two-factor authentication. Log in to your Cloud Office Control Panel . Log in to your Cloud Office Control Panel . Click your username and account number, for example adminusername (acct#) , in the upper-right corner to expand the menu. Click your username and account number, for example adminusername (acct#) , in the upper-right corner to expand the menu. From the menu, select Administrators . From the menu, select Administrators . Click the username for the administrator that you are going to require to use two-factor authentication. Click the username for the administrator that you are going to require to use two-factor authentication. Click on Reset Multi-Factor Authentication . Click on Reset Multi-Factor Authentication . Click on Reset Multi-Factor Authentication in the pop-up to confirm the request. Click on Reset Multi-Factor Authentication in the pop-up to confirm the request. You have successfully for example adminusername (acct#) , in the upper-right corner to expand the menu. From the menu, select Administrators . From the menu, select Administrators . Click the username for the administrator that you are going to require to use two-factor authentication. Click the username for the administrator that you are going to require to use two-factor authentication. Click on Reset Multi-Factor Authentication . Click on Reset Multi-Factor Authentication . Click on Reset Multi-Factor Authentication in the pop-up to confirm the request. Click on Reset Multi-Factor Authentication in the pop-up to confirm the request. You have successfully reset MFA for this administrator. They will be prompted to set it up again on their next login attempt. Manage multi-factor authentication linked devices You have the option to trust devices when using multi-factor authentication. This option is to trust a device is presented to you the first time you set up multi-factor authentication on that device. Use the following instructions to edit your trusted devices: Log in to the Cloud Office Control Panel . Log in to the Cloud Office Control Panel . Click your username and account number, for example adminusername(acct#) , in the upper right-hand corner to expand the menu. Click your username and account number, for example adminusername(acct#) , in the upper right-hand corner to expand the menu. From the menu, select My Profile . From the menu, select My Profile . Select Trusted Devices . You are presented with a list of trusted devices associated with your administrator account. Here you can choose to remove devices that you do not recognize or no longer use. Select Trusted Devices . You are presented with a list of trusted devices associated with your administrator account. Here you can choose to remove devices that you do not recognize or no longer use. Click Edit Trusted Devices . You can now click the trash icon to the right of the device you want to remove and then click Save . Click Edit Trusted Devices . You can now click the trash icon to the right of the device you want to remove and then click Save . Updated 5 days ago",
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    "url": "https://docs.rackspace.com/docs/install-a-sitecore-package",
    "title": "Install A Sitecore Package | Rackspace Documentation",
    "content": "This article describes how to install a Sitecore package from a zip file. Prerequisites To set up your deployment, you need the following: Familiarity with Sitecore Cloud portals and account management . Familiarity with Sitecore Cloud portals and account management . Familiarity with how to publish content to Sitecore . Familiarity with how to publish content to Sitecore . A zip file that contains Sitecore package files. The zip file contains 3 folders; /items , /files , and /metadata . These folders hold both content items and package configuration files. A zip file that contains Sitecore package files. The zip file contains 3 folders; /items , /files , and /metadata . These folders hold both content items and package configuration files. Manually extract the package files Use the following steps to manually extract the package files to perform a manual installation. The advantage of manual installation is that the files are copied using the current FTP User, and you do not need to change any security settings. Open the zip package and extract the /files folder. Preserve the original directory structure when extracting the folder. Open the zip package and extract the /files folder. Preserve the original directory structure when extracting the folder. Delete the /files folder from the original zip. You should now have a package file with the original three folders, and a package file with only the /items and /metadata folders. Delete the /files folder from the original zip. You should now have a package file with the original three folders, and a package file with only the /items and /metadata folders. Back up databases and files from the website. Remember files that are not located under the website root, for example, files in the /data folder that might have been moved to a nonpublic folder. Back up databases and files from the website. Remember files that are not located under the website root, for example, files in the /data folder that might have been moved to a nonpublic folder. The website is now considered down for maintenance. You might want to publish an \"Under Maintenance\" page on your website. Install the package that contains only the /items and /metadata folders Log in to your Sitecore content management site. Log in to your Sitecore content management site. Select Control Panel . Select Control Panel . From the administration menu, select Install a package . From the administration menu, select Install a package . Click Upload a package , and and files from the website. Remember files that are not located under the website root, for example, files in the /data folder that might have been moved to a nonpublic folder. The website is now considered down for maintenance. You might want to publish an \"Under Maintenance\" page on your website. Install the package that contains only the /items and /metadata folders Log in to your Sitecore content management site. Log in to your Sitecore content management site. Select Control Panel . Select Control Panel . From the administration menu, select Install a package . From the administration menu, select Install a package . Click Upload a package , and then select Choose files . Click Upload a package , and then select Choose files . Browse for the zip file that contains only the /items and /metadata folders, and then click Next > Upload . Browse for the zip file that contains only the /items and /metadata folders, and then click Next > Upload . After the files are uploaded, click Close . After the files are uploaded, click Close . Click Next to continue with the package installation. When prompted, read and accept the license agreement, and then click Next . Click Next to continue with the package installation. When prompted, read and accept the license agreement, and then click Next . Review the package information and click Install . Review the package information and click Install . Publish the contents and deploy the extracted files If necessary, publish the contents of your package . If necessary, publish the contents of your package . Deploy the extracted /files folder to the website, preserving the same folder structure so that existing files are overwritten. Deploy the extracted /files folder to the website, preserving the same folder structure so that existing files are overwritten. Verify that your website is running. Verify that your website is running. The website should no longer be considered down for maintenance. If you published an “Under Maintenance” page, remove it. Updated 5 days ago",
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    "url": "https://docs.rackspace.com/docs/configure-email-encryption-o365",
    "title": "Configure Email Encryption O365 | Rackspace Documentation",
    "content": "Prerequisites Applies to: Administrator Difficulty: Moderate Time Needed: Approximately 30 minutes Tools Needed: Office 365® Global Administrator access, Azure® Information Protection Plan 1 or 2 For more information about prerequisite terminology, see Cloud Office support terminology . This article lists the steps to enable Office Message Encryption (OME) through the use of an Exchange Transport Rule. Administrators can set conditions that automatically encrypt emails. Note: All users must have Azure Information Protection Plan 1 or 2 licenses for encryption to work. Create the encryption transport rule Log in to your Office 365 Control Panel . Log in to your Office 365 Control Panel . From the left menu, select Office 365 Admin Center . From the left menu, select Office 365 Admin Center . From the left menu, select Exchange under Admin centers . From the left menu, select Exchange under Admin centers . Select mail flow from the left menu, then select rules from the top menu. Select mail flow from the left menu, then select rules from the top menu. Select + and then Create a new rule... . A pop-up window displays. Select + and then Create a new rule... . A pop-up window displays. In the pop-up window, name your rule by using the Name: field. In the pop-up window, name your rule by using the Name: field. Select More options... at the bottom of the page. Select More options... at the bottom of the page. Under Apply this rule if... select the conditions that must be met to apply encryption to an email message. Note: This option is customizable based on how you want to send out encrypted email. The following is a list of recommended conditions: To encrypt all messages, use The Sender is… “Internal” . Encrypt messages sent to specific domains by using the “The Recipient Address Includes…” condition and adding those domains. Encrypt messages with a keyword by using the “The Subject or Body Includes…” condition and then select the words which you would like to encrypt a message automatically. Under Apply this rule if... select the conditions that must be met to apply encryption to an email message. Note: This option is customizable based on how you want to send out encrypted email. The following is a list of recommended conditions: To encrypt all messages, use The Sender is… “Internal” . Encrypt messages sent to specific domains by using the by using the “The Recipient Address Includes…” condition and adding those domains. Encrypt messages with a keyword by using the “The Subject or Body Includes…” condition and then select the words which you would like to encrypt a message automatically. Under Apply this rule if... select the conditions that must be met to apply encryption to an email message. Note: This option is customizable based on how you want to send out encrypted email. The following is a list of recommended conditions: To encrypt all messages, use The Sender is… “Internal” . Encrypt messages sent to specific domains by using the “The Recipient Address Includes…” condition and adding those domains. Encrypt messages with a keyword by using the “The Subject or Body Includes…” condition and then select the words which you would like to encrypt a message automatically. Under Do the following... choose Modify the message security... , and then Apply Office 365 Message Encryption and rights protection . Under Do the following... choose Modify the message security... , and then Apply Office 365 Message Encryption and rights protection . Select Encrypt from the RMS template options, and then click OK . Select Encrypt from the RMS template options, and then click OK . Select Save . Select Save . Messages that meet the specified criteria now have OME applied to them when you send them. Additional resources To learn more about OME, see Office 365 Message Encryption . To learn more about applying OME by using Exchange transport rules, see Define mail flow rules to encrypt email messages in Office 365 . Updated 5 days ago",
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  {
    "url": "https://www.rackspace.com/cloud/bare-metal",
    "title": "Bare Metal | Rackspace Documentation",
    "content": "On this page: Overview Features Success story Get started Rackspace ® managed hosting on bare metal servers is a dedicated, secure environment that offers customized compute, storage and connectivity. Rackspace Technology private cloud experts work with you to design and build a customized secure bare metal hosting platform that’s 100% dedicated to your unique business needs — you don’t share infrastructure with anyone else. Enjoy peace of mind that comes with best-in-class uptime, high performance and highly flexible support options that help ensure you get the service you need, when and where you need it. Features Customizable Infrastructure Explore standardized configurations with upgrade options for a customized foundation matched to the needs of your unique data and applications with dedicated servers. Choose from a defined range of CPU, memory, OS, storage, virtualization, RAID, backup, monitoring and database software options. Dedicated vendor partnerships Access a wide range of services from leading vendors to fulfill your target bare metal server architecture. Our vendor partners include: Dell Technologies HPE NetApp Pure Storage Cisco Palo Alto F5 Microsoft® VMware® Enable efficient procurement Let us handle procurement for you and reduce the number of vendor relationships you have to maintain. On-demand data centers Gain peace of mind knowing your data is secure in any of our 40+ data centers around the world. Enjoy increased flexibility because of our partnerships with Iron Mountain and Digital Realty, who can extend your bare metal hosting services to their facilities. Always-on connectivity Establish worldwide interconnectivity between our 40+ data centers as well as direct interconnection into AWS, GCP and Azure. Maintain fewer relationships with international telecom operators because of our partnerships with Equinix and Megaport that extend your connectivity to any data center served by their ecosystems. Learn more about RackConnect Global here > Professional and Managed Services We help ensure your bare metal hosting infrastructure is maintained, upgraded, patched and optimized, so you can focus on the higher value activities associated with your business applications and data. Data Freedom Store your data adjacent to the Cloud - not in it! Cost-effectively make your data available to whatever cloud services you want. Destroy public cloud egress fees and avoid cloud lock-in. Rackspace Data Freedom is available globally in all Rackspace Technology data centers and colocation facilities and connects to most cloud environments including all VMware Cloud environments, AWS, Microsoft Azure, Google Cloud and more. Forrester Wave Leader 2020 We’re recognized as a Host ensure your bare metal hosting infrastructure is maintained, upgraded, patched and optimized, so you can focus on the higher value activities associated with your business applications and data. Data Freedom Store your data adjacent to the Cloud - not in it! Cost-effectively make your data available to whatever cloud services you want. Destroy public cloud egress fees and avoid cloud lock-in. Rackspace Data Freedom is available globally in all Rackspace Technology data centers and colocation facilities and connects to most cloud environments including all VMware Cloud environments, AWS, Microsoft Azure, Google Cloud and more. Forrester Wave Leader 2020 We’re recognized as a Hosted Private Cloud Services Leader Leading research firm Forrester has recognized Rackspace Technology as a leader in two prestigious reports: The Forrester Wave™: Hosted Private Cloud Services in North America, Q2 2020 and The Forrester Wave™: Hosted Private Cloud Services in Europe, Q2 2020. See More Case Stories Ready to Get Started? We’re experts on your side, doing what it takes to get the job done right — from the first consultation to your daily operations. Our approach Discover a partnership that can help you achieve more – for your people, your business and your customers – today and into the future. Consulting and Advisory Services Professional Services Managed Services Fanatical Experience™ Rackspace Fabric™ Our Expertise Explore our expert credentials and industry recognition. Power your advantage Discover related technology platforms and solutions to help you achieve smarter business outcomes. Rackspace OpenStack Enterprise Harness the power of a fully customized private cloud with enterprise-grade security, compliance and expert management. Tailored for mission-critical workloads, this solution offers unrivaled flexibility and control, giving your enterprise a secure, scalable foundation to innovate and grow. VMware As a VMware Cloud Service Provider Pinnacle partner, Rackspace Technology delivers fully managed VMware Cloud Foundation™ solutions to help optimize performance, lower costs and ensure compliance. Colocation Maintain ownership, choice and hands-on access to your compute and storage, without the costs of HVAC and building management. Cloud Adoption and Migration Adopt clouds and ease migration to accelerate innovation and optimize performance. Cloud FinOps Gain cloud transparency, reduce waste and drive savings with FinOps. Multicloud Enable multicloud and hybrid cloud to improve performance and optimize costs, so you can put your core business first. Private Cloud Achieve optimized performance, improved agility and cost savings — along with the strong security, compliance and control capabilities of private cloud. On-Premises Security , lower costs and ensure compliance. Colocation Maintain ownership, choice and hands-on access to your compute and storage, without the costs of HVAC and building management. Cloud Adoption and Migration Adopt clouds and ease migration to accelerate innovation and optimize performance. Cloud FinOps Gain cloud transparency, reduce waste and drive savings with FinOps. Multicloud Enable multicloud and hybrid cloud to improve performance and optimize costs, so you can put your core business first. Private Cloud Achieve optimized performance, improved agility and cost savings — along with the strong security, compliance and control capabilities of private cloud. On-Premises Security and Compliance Services Expert SOC services to protect your applications and data across all of your multicloud environments, data centers and branch locations. RackConnect Global Ride Rackspace’s private network to lower your connectivity costs, improve resilience and improve data privacy. Ready to get started? Ready to get started? Fill out the form to be connected to one of our experts. Fill out the form to be connected to one of our experts. By submitting this form, I acknowledge that someone from Rackspace Technology will contact me via email or phone to discuss my request. You may withdraw your consent to receive additional information from Rackspace Technology at any time. Information collected in this form is subject to the Rackspace Technology Privacy Notice . Rackspace Technology Support To create a ticket or chat with a specialist regarding your account, log into your account. Legacy Datapipe One (Service Now) Rackspace Sovereign Services UK Support Phone 1-800-961-4454 International Support +1-512-361-4935 Help Documentation Support Documentation API Documentation System status Email & Apps system status Rackspace system status Rackspace Technology Careers Rackspace Technology accelerates the value of the cloud during every phase of a customer’s digital transformation. Join us on our mission.",
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    "url": "https://docs.rackspace.com/docs/editing-a-vm-protection-group",
    "title": "Editing A Vm Protection Group | Rackspace Documentation",
    "content": "Editing a VM Protection Group Log in to Access Rackspace Data Protection . Log in to Access Rackspace Data Protection . On the left side of the screen, click Data Protection dropdown and then select Protection from the navigation menu. On the left side of the screen, click Data Protection dropdown and then select Protection from the navigation menu. The Protection screen will display your organization's Protection groups. The Protection screen will display your organization's Protection groups. Click the three vertical dots next to the desired protection group to bring up the menu, then select Edit. Click the three vertical dots next to the desired protection group to bring up the menu, then select Edit. The Edit Protection window will appear. The Edit Protection window will appear. Click the edit pencil in the Objects section to edit the servers that this group has protected. Click the edit pencil in the Objects section to edit the servers that this group has protected. In the Objects selection screen, you can define what objects are included in this protection group and how they are selected. Objects can be manually defined by checking the individual boxes to the left of each object. Automatic protection can be added at various levels in the VMware hierarchy, indicated by the blue shield to the right of objects. If auto protection is defined, all objects at that level and below in the hierarchy will be automatically protected. This includes any objects created at those protected levels in the future. Individual objects can be excluded from Auto Protect to refine selection granularity. To enable Auto Protect, click the Auto Protect shield to the right of your VMware source (top level is used in the example, but Auto Protect can be defined at lower levels in the hierarchy if desired). All objects will now be shown as auto protected. To save changes to the selected objects, click the blue Save Selection button. To exclude a server from an auto protect group. Check the name(s) of the VMs you want to disable. Click the blue auto protect shield to the left of those objects once those VMs have been identified. The shield will change to red to show that the object is no longer covered by automatic protection. To save changes to the selected objects, click the blue Save Selection button. To add or remove servers to a job that manually defines objects. Sort by VM listing or search for the VM name(s) that you wish to protect or exclude. Click the checkbox next to VMs to add or remove them from being protected as a server from an auto protect group. Check the name(s) of the VMs you want to disable. Click the blue auto protect shield to the left of those objects once those VMs have been identified. The shield will change to red to show that the object is no longer covered by automatic protection. To save changes to the selected objects, click the blue Save Selection button. To add or remove servers to a job that manually defines objects. Sort by VM listing or search for the VM name(s) that you wish to protect or exclude. Click the checkbox next to VMs to add or remove them from being protected as part of this group. In the Objects selection screen, you can define what objects are included in this protection group and how they are selected. Objects can be manually defined by checking the individual boxes to the left of each object. Objects can be manually defined by checking the individual boxes to the left of each object. Automatic protection can be added at various levels in the VMware hierarchy, indicated by the blue shield to the right of objects. If auto protection is defined, all objects at that level and below in the hierarchy will be automatically protected. This includes any objects created at those protected levels in the future. Individual objects can be excluded from Auto Protect to refine selection granularity. To enable Auto Protect, click the Auto Protect shield to the right of your VMware source (top level is used in the example, but Auto Protect can be defined at lower levels in the hierarchy if desired). Automatic protection can be added at various levels in the VMware hierarchy, indicated by the blue shield to the right of objects. If auto protection is defined, all objects at that level and below in the hierarchy will be automatically protected. This includes any objects created at those protected levels in the future. Individual objects can be excluded from Auto Protect to refine selection granularity. To enable Auto Protect, click the Auto Protect shield to the right of your VMware source (top level is used in the example, but Auto Protect can be defined at lower levels in the hierarchy if desired). All objects will now be shown as auto protected. To save changes to the selected objects, click the blue Save Selection button. To save changes to the selected objects, click the blue Save Selection button. To exclude a server from an auto protect group. Check the name(s) of the VMs you want to disable. Click the blue auto protect shield to the left of those objects once those VMs have been identified. The shield will change to red to show that the object shield to the right of your VMware source (top level is used in the example, but Auto Protect can be defined at lower levels in the hierarchy if desired). All objects will now be shown as auto protected. To save changes to the selected objects, click the blue Save Selection button. To save changes to the selected objects, click the blue Save Selection button. To exclude a server from an auto protect group. Check the name(s) of the VMs you want to disable. Click the blue auto protect shield to the left of those objects once those VMs have been identified. The shield will change to red to show that the object is no longer covered by automatic protection. To exclude a server from an auto protect group. Check the name(s) of the VMs you want to disable. Click the blue auto protect shield to the left of those objects once those VMs have been identified. The shield will change to red to show that the object is no longer covered by automatic protection. To save changes to the selected objects, click the blue Save Selection button. To save changes to the selected objects, click the blue Save Selection button. To add or remove servers to a job that manually defines objects. Sort by VM listing or search for the VM name(s) that you wish to protect or exclude. Click the checkbox next to VMs to add or remove them from being protected as part of this group. To add or remove servers to a job that manually defines objects. Sort by VM listing or search for the VM name(s) that you wish to protect or exclude. Click the checkbox next to VMs to add or remove them from being protected as part of this group. The additional fields can be updated as needed. Protection Group Name You can change the name of the protection group as shown in following image. Policy: A backup policy can be changed by selecting a new policy from the dropdown menu. Note that changing a policy will only affect job runs from the time of the change forward. Retention will be unchanged for backups that ran prior to the policy change. Backup policies define backup retention as well as the frequency. If your protection group needs to use a backup policy that does not appear in your policy list, then contact support, and ask for a new custom policy to be created for your organization. Start Time: Backup start time can be defined for protection groups set to run daily jobs as shown in following image. The additional fields can be updated as needed. Protection Group Name You can change the name of the protection dropdown menu. Note that changing a policy will only affect job runs from the time of the change forward. Retention will be unchanged for backups that ran prior to the policy change. Backup policies define backup retention as well as the frequency. If your protection group needs to use a backup policy that does not appear in your policy list, then contact support, and ask for a new custom policy to be created for your organization. Start Time: Backup start time can be defined for protection groups set to run daily jobs as shown in following image. The additional fields can be updated as needed. Protection Group Name You can change the name of the protection group as shown in following image. Policy: A backup policy can be changed by selecting a new policy from the dropdown menu. Note that changing a policy will only affect job runs from the time of the change forward. Retention will be unchanged for backups that ran prior to the policy change. Backup policies define backup retention as well as the frequency. If your protection group needs to use a backup policy that does not appear in your policy list, then contact support, and ask for a new custom policy to be created for your organization. Policy: A backup policy can be changed by selecting a new policy from the dropdown menu. Note that changing a policy will only affect job runs from the time of the change forward. Retention will be unchanged for backups that ran prior to the policy change. Backup policies define backup retention as well as the frequency. If your protection group needs to use a backup policy that does not appear in your policy list, then contact support, and ask for a new custom policy to be created for your organization. Start Time: Backup start time can be defined for protection groups set to run daily jobs as shown in following image. Updated 5 days ago",
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  {
    "url": "https://docs.rackspace.com/docs/set-up-onedrive-for-android-mobile-devices",
    "title": "Set Up Onedrive For Android Mobile Devices | Rackspace Documentation",
    "content": "Prerequisites Applies to: User Difficulty: Easy Time needed: 10 Minutes Tools required: Microsoft 365® user licensed with OneDrive®, Android™ mobile device with access to the Google Play™ store, active network connection For more information about prerequisite terminology, see Cloud Office support terminology . For additional information about Microsoft 365 licensing, see our product comparison chart . This article describes how to install and configure the OneDrive for Business application for Android mobile devices. Note: If you are unsure whether your license includes OneDrive, contact your administrator. Install OneDrive for Android mobile devices Use the following steps to install the OneDrive application for Android mobile devices: Open the Google Play store application. Open the Google Play store application. Use Search to find OneDrive and press Install . Use Search to find OneDrive and press Install . After the installation finishes, open the OneDrive application. After the installation finishes, open the OneDrive application. Configure OneDrive for Android mobile devices Use the following steps to configure OneDrive: Open OneDrive and select Sign in . Open OneDrive and select Sign in . Enter your Microsoft 365 username and press the arrow icon to continue. Enter your Microsoft 365 username and press the arrow icon to continue. Enter your Microsoft 365 password when prompted and select Sign in . Enter your Microsoft 365 password when prompted and select Sign in . To set up additional OneDrive accounts within the application, use the following steps: Select the Me icon in the bottom-right corner. Select the Me icon in the bottom-right corner. Open the Settings menu. Open the Settings menu. Select Add Another Account . Select Add Another Account . Enter your Microsoft 365 username and press the arrow icon to continue. Enter your Microsoft 365 username and press the arrow icon to continue. Enter your Microsoft 365 password when prompted and select Sign in . Enter your Microsoft 365 password when prompted and select Sign in . Upload files to OneDrive for Android devices Use the following steps to upload files to the OneDrive for Android mobile application: In the OneDrive application, click the + sign in the top-right corner. In the OneDrive application, click the + sign in the top-right corner. Select Upload and choose the file you want to upload to OneDrive . Select Upload and choose the file you want to upload to OneDrive . To move files within OneDrive, use the following steps: Click on the file you want to move. Click on the prompted and select Sign in . Enter your Microsoft 365 password when prompted and select Sign in . Upload files to OneDrive for Android devices Use the following steps to upload files to the OneDrive for Android mobile application: In the OneDrive application, click the + sign in the top-right corner. In the OneDrive application, click the + sign in the top-right corner. Select Upload and choose the file you want to upload to OneDrive . Select Upload and choose the file you want to upload to OneDrive . To move files within OneDrive, use the following steps: Click on the file you want to move. Click on the file you want to move. Select the three vertical dots in the top-right corner, and select the Move icon. Select the three vertical dots in the top-right corner, and select the Move icon. Select the location to which you want to move the file and click Move here . Select the location to which you want to move the file and click Move here . Note: To edit documents on your Android Device via OneDrive, you must install the corresponding Office App from the Google Play Store. Helpful support links Manually upload files or photos with OneDrive for Android . Manually upload files or photos with OneDrive for Android . Download OneDrive for Android devices from the Google Play Store . Download OneDrive for Android devices from the Google Play Store . Updated 5 days ago",
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    "url": "https://docs.rackspace.com/docs/portal_profile",
    "title": "Portal Profile | Rackspace Documentation",
    "content": "To view and edit your profile settings and the notifications for your account, select your username from the global navigation menu. Select My Profile & Settings to view your primary contact information, view or edit your security settings, and view your account and product permissions. This display is different for Private Cloud and Public Cloud customers. Private Cloud If you are a Private Cloud customer, the following information displays: Public Cloud If you are a Public Cloud customer, the following information displays: Updated 5 days ago",
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    "url": "https://docs.rackspace.com/docs/reasons-to-use-a-nosql-database",
    "title": "Reasons To Use A Nosql Database | Rackspace Documentation",
    "content": "NoSQL databases have capabilities that traditional relational databases do not. They are especially useful for handling big data. Prerequisite For an introduction to relational databases and NoSQL databases, see Types of databases . Understanding when you might prefer a NoSQL database You might choose a NoSQL database for the following reasons: To store large volumes of data that might have little to no structure . NoSQL databases do not limit the types of data that you can store together, and they enable you to add new data types as your needs change. With document-oriented databases, you can store data in one place without having to define the data type in advance. To store large volumes of data that might have little to no structure . NoSQL databases do not limit the types of data that you can store together, and they enable you to add new data types as your needs change. With document-oriented databases, you can store data in one place without having to define the data type in advance. To make the most of cloud computing and storage . To scale a cloud solution, you need date that is easy to share across multiple servers. To make the most of cloud computing and storage . To scale a cloud solution, you need date that is easy to share across multiple servers. To speed development . A relational database slows you down when you develop in rapid iterations or make frequent updates to the data structure. However, because you don't need to prepare NoSQL data ahead of time, you can make frequent updates to the data structure with minimal downtime. To speed development . A relational database slows you down when you develop in rapid iterations or make frequent updates to the data structure. However, because you don't need to prepare NoSQL data ahead of time, you can make frequent updates to the data structure with minimal downtime. To boost horizontal scalability . To boost horizontal scalability . The CAP (consistency, availability, and partition tolerance) theorem states that you can use only two of the three CAP properties simultaneously in any distributed system. Adjusting these properties in favor of strong partition tolerance enables NoSQL users to boost horizontal scalability. Next Step Examples of RDBMS and NoSQL databases Use the Feedback tab to make any comments or ask questions. You can also start a conversation with us . Updated 5 days ago",
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  {
    "url": "https://docs.rackspace.com/docs/imap-and-pop-mail-protocol-comparison",
    "title": "Imap And Pop Mail Protocol Comparison | Rackspace Documentation",
    "content": "If you are using Rackspace Email and are setting up your email software (for example, Microsoft® Outlook or Mac® Mail), you must indicate whether you want to receive email by using an Internet Message Access Protocol (IMAP) or Post Office Protocol (POP) connection. IMAP is the recommended method because it gives you complete access to all email and all email folders from multiple computers or mobile devices. This article describes the differences between the IMAP and POP mail protocols. For Rackspace Email settings for both IMAP and POP, see Rackspace Email and Hosted Exchange settings . IMAP When you check your email with an IMAP connection, you are accessing and managing your email directly from the email server. Following are some features of IMAP: Access: Because emails are stored on the email server, you can access and manage your email and email folders from multiple computers or mobile devices. Access: Because emails are stored on the email server, you can access and manage your email and email folders from multiple computers or mobile devices. New items: IMAP uses fetch technology. When a new email arrives, your email client fetches new messages at defined time intervals. New items: IMAP uses fetch technology. When a new email arrives, your email client fetches new messages at defined time intervals. Storage: If you have limited online storage space, you might need to delete some emails periodically to avoid exceeding your storage capacity. Storage: If you have limited online storage space, you might need to delete some emails periodically to avoid exceeding your storage capacity. Backup: Email is automatically backed up every evening. If you accidentally delete an email, your email administrator can retrieve it, even up to 14 days later. Backup: Email is automatically backed up every evening. If you accidentally delete an email, your email administrator can retrieve it, even up to 14 days later. Internet connection: You must have an Internet connection to access your email. Internet connection: You must have an Internet connection to access your email. Note: By default, email clients store your sent, draft, and trash email on your computer, rather than storing it on the email server (as it should with an IMAP connection). You might need to map your email folders within your email client. POP When you check your email with a POP connection, new email messages are downloaded to your computer and are then deleted from the email server. Following are some delete an email, your email administrator can retrieve it, even up to 14 days later. Internet connection: You must have an Internet connection to access your email. Internet connection: You must have an Internet connection to access your email. Note: By default, email clients store your sent, draft, and trash email on your computer, rather than storing it on the email server (as it should with an IMAP connection). You might need to map your email folders within your email client. POP When you check your email with a POP connection, new email messages are downloaded to your computer and are then deleted from the email server. Following are some features of POP: Access: Because your email is stored on your computer, you must be at your computer to access your email. Access: Because your email is stored on your computer, you must be at your computer to access your email. New items: POP uses fetch technology. When a new email arrives, your email client fetches new messages at defined time intervals. New items: POP uses fetch technology. When a new email arrives, your email client fetches new messages at defined time intervals. Storage: You don't need to worry about running out of online storage space. Because emails are downloaded to your computer, you can keep as many emails as your computer can store. Storage: You don't need to worry about running out of online storage space. Because emails are downloaded to your computer, you can keep as many emails as your computer can store. Backup: In case you need to retrieve lost or deleted emails, you should implement an effective backup system for your computer. Backup: In case you need to retrieve lost or deleted emails, you should implement an effective backup system for your computer. Internet connection: You must have an Internet connection to download your email, but you can view your downloaded email offline (that is, without an Internet connection). Internet connection: You must have an Internet connection to download your email, but you can view your downloaded email offline (that is, without an Internet connection). Warning: Because a POP connection deletes email from the email server, no backup of email exists on the email server. Mobile Sync When you check your email by using Mobile Sync, you are accessing and managing your email directly from the email server. Following are some features of Mobile Sync: Note : This service is only available to Rackspace Email Plus users. See Getting started with Rackspace Email Plus for details. Access : Because emails are stored on the email server, you can access and manage your email and email have an Internet connection to download your email, but you can view your downloaded email offline (that is, without an Internet connection). Warning: Because a POP connection deletes email from the email server, no backup of email exists on the email server. Mobile Sync When you check your email by using Mobile Sync, you are accessing and managing your email directly from the email server. Following are some features of Mobile Sync: Note : This service is only available to Rackspace Email Plus users. See Getting started with Rackspace Email Plus for details. Access : Because emails are stored on the email server, you can access and manage your email and email folders from multiple computers or mobile devices. Access : Because emails are stored on the email server, you can access and manage your email and email folders from multiple computers or mobile devices. New Items: Mobile Sync uses push technology. When a new email arrives, the email is pushed to your device instantly. New Items: Mobile Sync uses push technology. When a new email arrives, the email is pushed to your device instantly. Storage : If you have limited online storage space, you might need to delete some emails periodically to avoid exceeding your storage capacity. Storage : If you have limited online storage space, you might need to delete some emails periodically to avoid exceeding your storage capacity. Backup : Email is automatically backed up every evening. If you accidentally delete an email, your email administrator can retrieve it, even up to 14 days later. Backup : Email is automatically backed up every evening. If you accidentally delete an email, your email administrator can retrieve it, even up to 14 days later. Internet connection : You must have an Internet connection to access your email. Internet connection : You must have an Internet connection to access your email. Updated 5 days ago",
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    "crawled_at": "2025-11-25 11:37:39",
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  {
    "url": "https://www.rackspace.com/information/legal/websiteterms",
    "title": "Websiteterms | Rackspace Documentation",
    "content": "Website Terms of Use Revised Thursday, January 9, 2025 RACKSPACE TECHNOLOGY WEBSITE TERMS OF USE PURPOSE Welcome to this Rackspace Technology website. These Terms of Use (“ Terms ”) govern your access to and use of the Rackspace Technology and its subsidiaries websites, including www.rackspace.com and all Rackspace owned and/or operated sites linked from it, including Rackspace websites around the world and secure areas of the websites (the “ Rackspace Websites ”), and the individual or entity that accesses, browses, or uses such Rackspace Websites, (“ you ”) agrees to comply with and be bound by these Terms and all incorporated terms and conditions. Please review these Terms carefully before using the Rackspace Websites and information provided by Rackspace US, Inc., its subsidiaries and affiliates (“ Rackspace ”). IF YOU DO NOT AGREE TO THESE TERMS, YOU SHOULD NOT USE THE RACKSPACE WEBSITES. Rackspace may, without notice to you, at any time amend these Terms and any other information contained on the Rackspace Websites. The latest Terms will be posted on our websites, and you should review the Terms prior to using the Rackspace Websites. Your continued use of the Rackspace Websites after any changes to these Terms are posted will be considered acceptance of those changes. You agree that your use of the Rackspace Websites is on behalf of your company or another legal entity and you hereby represent and warrant that you are not a consumer. SCOPE OF TERMS These Terms apply to the Rackspace Websites. These Terms also apply to any and all online resources, materials, download areas, tools and interactive venues provided on the Rackspace Websites, including without limitation, blogs, community forums, chat rooms, discussion sites, knowledge centers, service offerings information (“ Online Mediums ”), both now and in the future. Rackspace may also publish medium-specific terms of use in which event, these Terms shall remain in full force and effect to the extent that the Terms do not conflict with the medium-specific terms of use. Table of Contents OWNERSHIP OF CONTENT.................................................................................................................... 2 TRADEMARKS...................................................................................................................................... 2 YOUR USE OF THE RACKSPACE WEBSITES.............................................................................................. 3 OTHER TERMS AND CONDITIONS................................................................................................ including without limitation, blogs, community forums, chat rooms, discussion sites, knowledge centers, service offerings information (“ Online Mediums ”), both now and in the future. Rackspace may also publish medium-specific terms of use in which event, these Terms shall remain in full force and effect to the extent that the Terms do not conflict with the medium-specific terms of use. Table of Contents OWNERSHIP OF CONTENT.................................................................................................................... 2 TRADEMARKS...................................................................................................................................... 2 YOUR USE OF THE RACKSPACE WEBSITES.............................................................................................. 3 OTHER TERMS AND CONDITIONS.......................................................................................................... 4 LINKING TO RACKSPACE WEBSITES........................................................................................................ 4 LINKS TO THIRD PARTY WEBSITES......................................................................................................... 5 FORWARD-LOOKING STATEMENTS........................................................................................................ 5 DISCLAIMER OF WARRANTIES............................................................................................................... 6 LIMITATION OF LIABILITY...................................................................................................................... 6 INDEMNIFICATION............................................................................................................................... 6 GENERAL............................................................................................................................................. 7 URL: https://www.rackspace.com/information/legal/websiteterms ©2020 Rackspace US, Inc–Website Terms of Use–9 January 2025 Revision–OT# 43499 OWNERSHIP OF CONTENT The Rackspace Websites; their past, present and future versions; all pages found within the Rackspace Websites; the material and information on the Rackspace Websites; all graphics, text, images, audio, videos, webinars, designs, compilation, advertising copy, articles, user interfaces, artwork, any computer applications, any and all copyrightable material (including source and object code) and all other materials, including without limitations the design, structure, “look and feel” and arrangement of such content contained on the Rackspace Websites (the “ Content ”); trade names, trademarks, service marks, logos, domain names, and other distinctive brand elements, whether registered or not are owned, controlled or licensed by or to Rackspace, and are protected by intellectual property laws (the “ Intellectual Property Laws ”), including but not limited to copyright, trademark, trade dress, domain name, patent, trade secret, international treaties and other proprietary rights and unfair competition laws. In using the Rackspace Websites or the Content, you acknowledge and agree to abide by all applicable Intellectual Property Laws, as well as any specific notices contained on the Rackspace Websites. All rights not expressly granted are reserved. The , trademarks, service marks, logos, domain names, and other distinctive brand elements, whether registered or not are owned, controlled or licensed by or to Rackspace, and are protected by intellectual property laws (the “ Intellectual Property Laws ”), including but not limited to copyright, trademark, trade dress, domain name, patent, trade secret, international treaties and other proprietary rights and unfair competition laws. In using the Rackspace Websites or the Content, you acknowledge and agree to abide by all applicable Intellectual Property Laws, as well as any specific notices contained on the Rackspace Websites. All rights not expressly granted are reserved. The Rackspace Websites and the Content may not be copied, reproduced, modified, adapted, translated, transmitted, displayed, published, posted, resold, or otherwise distributed in any way, without Rackspace’s express prior written authorization. You are granted permission to display on your computer, print and download the Content on the Rackspace Websites solely for your own personal, non-commercial and educational use. You must retain copyright and other notices on any copies of the Content you make. Certain Content and documents available on the Rackspace Websites are open source Content and documents subject to the applicable open source license and are so marked. Your use of those materials is governed by the individual applicable license. Unauthorized use of the Rackspace Websites or the Content contained on or available through the Rackspace Websites or any linked websites may violate applicable Intellectual Property Laws or other laws. The Rackspace Websites, Online Mediums and Content may contain user or third party submitted content, such as feedback and suggestions, post or submissions and other materials (the “ Submissions ”) intended for review by the general public, or by members of any public or private community. Rackspace does not claim ownership of the Submissions and, to the full extent permitted by law, shall have no obligation or liability of any kind, including without limitation errors, omissions, or damages, with respect to Submissions. Submissions are not reviewed, approved or endorsed by Rackspace and are provided solely for convenience to Rackspace customers and users. Rackspace reserves the right to monitor, restrict access to, edit or remove any Content available via the Online Mediums. Copyrights Infringement Complaints. You may not use the Rackspace Websites, Content or Online Mediums for any purpose or in any manner that infringes the rights of any third parties. Rackspace encourages you to report any content on the Rackspace shall have no obligation or liability of any kind, including without limitation errors, omissions, or damages, with respect to Submissions. Submissions are not reviewed, approved or endorsed by Rackspace and are provided solely for convenience to Rackspace customers and users. Rackspace reserves the right to monitor, restrict access to, edit or remove any Content available via the Online Mediums. Copyrights Infringement Complaints. You may not use the Rackspace Websites, Content or Online Mediums for any purpose or in any manner that infringes the rights of any third parties. Rackspace encourages you to report any content on the Rackspace Websites that you believe infringes your copyright. If you would like to submit a Copyright Infringement Complaint, click here . TRADEMARKS The trademarks, service marks, logos, slogans and domain names (“ Marks ”) referenced on the Rackspace Websites are either common-law service marks, trademarks or registered service marks or trademarks of Rackspace and are protected by trademark laws in the United States, the European Union and other countries, and international laws and treaties. Other names of actual companies and products mentioned on the Rackspace Websites may be the trademarks of their respective owners and reference to them does not suggest sponsorship, endorsement or association with Rackspace. Nothing contained on the Rackspace Websites should be construed as granting, by implication or otherwise, any license or right to use any Marks displayed on the Rackspace Websites. Use of Rackspace Marks is prohibited unless expressly authorized by Rackspace. You are not permitted to use any Marks displayed on the Rackspace Websites, metatags or any other “hidden text” utilizing Marks of Rackspace and its licensors, without the prior written permission of Rackspace or such third party who may own the Mark. Without the express prior written consent of Rackspace, no Rackspace Mark may be used in a manner that implies an affiliation with, approval by, endorsement of or sponsorship by Rackspace. All Marks remain the sole property of their respective holders. For information on use of Rackspace trademarks, including trademark guidelines and a list of Rackspace Marks, click here . Rackspace channel partners may use the channel partner tier logo as specified in their agreement with Rackspace and according to specific guidelines and other partner program resources provided to channel partners. YOUR USE OF THE RACKSPACE WEBSITES Privacy Notice. The Rackspace Privacy Notice , as it may change from time to time, applies to the collection and use Mark may be used in a manner that implies an affiliation with, approval by, endorsement of or sponsorship by Rackspace. All Marks remain the sole property of their respective holders. For information on use of Rackspace trademarks, including trademark guidelines and a list of Rackspace Marks, click here . Rackspace channel partners may use the channel partner tier logo as specified in their agreement with Rackspace and according to specific guidelines and other partner program resources provided to channel partners. YOUR USE OF THE RACKSPACE WEBSITES Privacy Notice. The Rackspace Privacy Notice , as it may change from time to time, applies to the collection and use of personal data and is made a part of these Terms by this reference. Password Protected Areas. Access to and use of password protected areas of the Rackspace Websites is restricted to authorized users only. You agree that you: (i) will provide current, complete and accurate identification, contact and other information about you as you may be prompted by the registration process on the Rackspace Websites; (ii) are responsible to maintain, keep current and update any registration data and other information you provide to Rackspace; (iii) are entirely responsible for maintaining the security of your password, identification and account and for any and all activity that occurs under your account; and (iv) will notify Rackspace immediately of any unauthorized access or use of your account or password or any other breach of security. You understand that any person with your password will be able to access your account and any registration data, including, without limitation access to your servers and applications accessible through your account. You accept sole risk of unauthorized access to your account. To the full extent permitted by law, Rackspace will not be liable to you for any loss you may incur as a result of someone else using your password or account with or without your knowledge. You may be held liable for losses incurred by Rackspace or any other user or visitor to the Rackspace Websites due to someone else using your password or account. You may not use anyone else’s account at any time, without the permission of the account holder. Content you Submit. Rackspace appreciates hearing from you. Blogs, community forums, chat rooms and other discussion sites may be available to our customers and users. You acknowledge and agree, that as to any content you, as a user, may submit via the Online Mediums becomes public information and it shall be deemed to be provided on a non-confidential basis, except for resumes submitted solely for consideration for employment or any other user or visitor to the Rackspace Websites due to someone else using your password or account. You may not use anyone else’s account at any time, without the permission of the account holder. Content you Submit. Rackspace appreciates hearing from you. Blogs, community forums, chat rooms and other discussion sites may be available to our customers and users. You acknowledge and agree, that as to any content you, as a user, may submit via the Online Mediums becomes public information and it shall be deemed to be provided on a non-confidential basis, except for resumes submitted solely for consideration for employment with Rackspace which may be shared with Rackspace on a “need to know\" basis. You should always use caution when submitting personal data about yourself or third parties in any Online Mediums. Without prejudice to the limitations of use of your personal data as set out in Rackspace’s Privacy Notice, as it may change from time to time, Rackspace is free to use or disseminate such contributed content on an unrestricted basis for any purpose, and you grant Rackspace an irrevocable, worldwide, perpetual, royalty-free license to use, reproduce, modify, adapt, incorporate, transmit, display, publish, post, resell and otherwise distribute such Submission and contributed content (including, without limitation, creative ideas, suggestions, materials, names, voices, likeness and other personal data contained in your Submission) in any form and media now known or which shall become known in the future for any purposes whatsoever, including without limitation, using such information, ideas, inventions and creative ideas for development, marketing and promotional purposes, without any notice or compensation to you. Rackspace is under no obligation to use the contributed content and your Submissions and may remove any such content or Submission at any time at its sole discretion. Rackspace reserves the right to terminate your access to Online Mediums at any time, without notice, for any reason whatsoever. You represent and warrant that you own or otherwise have permission to submit any such materials and grant Rackspace the rights described herein. No unlawful or Prohibited Use. You agree not to upload, post or otherwise transmit via the Online Mediums any content that: (i) is misleading, harmful, threatening, abusive, harassing, defamatory, offensive, violent, obscene, pornographic, vulgar, libelous, racially, ethnically, religiously or otherwise objectionable; (ii) constitutes unauthorized disclosure of personal or confidential information; (iii) infringes any patent, to Online Mediums at any time, without notice, for any reason whatsoever. You represent and warrant that you own or otherwise have permission to submit any such materials and grant Rackspace the rights described herein. No unlawful or Prohibited Use. You agree not to upload, post or otherwise transmit via the Online Mediums any content that: (i) is misleading, harmful, threatening, abusive, harassing, defamatory, offensive, violent, obscene, pornographic, vulgar, libelous, racially, ethnically, religiously or otherwise objectionable; (ii) constitutes unauthorized disclosure of personal or confidential information; (iii) infringes any patent, trademark, trade secret, publicity right, privacy right, copyright or other intellectual property or any rights of any party; (iv) contains viruses, Trojan horses, Worms, corrupted files or code, files and programs designed to impede or destroy the functionality of any computer software or hardware; spyware and malware designed for phishing and with a view to compromise the data security and integrity, and obtain sensitive personal or financial information. You also agree not to use the Rackspace Websites or Online Mediums to: (i) impersonate an employee or a representative of Rackspace, its divisions and subsidiaries; (ii) misrepresent your identity or affiliation with a person or entity; (iii) send bulk mail, spam, “chain letters” and other unsolicited and unauthorized communication; (iv) attempt to gain unauthorized access to any portion or feature of the Rackspace Websites or any other system or networks connected to the Rackspace Website or any other services offered through the Rackspace Websites, and/or other accounts not belonging to you, or violate security of any portion of the Rackspace Websites, by hacking, password mining or any other means; (v) obtain or attempt to obtain any information, materials or documents not purposely made available through the Rackspace Website or Online Mediums through any means; (vi) attempt to interfere with the proper working of the Rackspace Websites or any transaction being conducted on the Rackspace Websites or to restrict or inhibit any other user from accessing or using the Rackspace Websites, by means of hacking or defacing any portion of the Rackspace Websites; or (vii) violate any applicable local, state, national or international law, including without limitation regulations by the U.S. Securities and Exchange Commission, and the Office of the Foreign Assets Control. OTHER TERMS AND CONDITIONS Your Purchase of Services and Services Availability. Specific terms Website or Online Mediums through any means; (vi) attempt to interfere with the proper working of the Rackspace Websites or any transaction being conducted on the Rackspace Websites or to restrict or inhibit any other user from accessing or using the Rackspace Websites, by means of hacking or defacing any portion of the Rackspace Websites; or (vii) violate any applicable local, state, national or international law, including without limitation regulations by the U.S. Securities and Exchange Commission, and the Office of the Foreign Assets Control. OTHER TERMS AND CONDITIONS Your Purchase of Services and Services Availability. Specific terms and conditions apply to your purchase of services from Rackspace and to specific portions or features of the Rackspace Websites. Rackspace’s obligations with regards to its services offered on the Rackspace Websites are governed solely by such terms and conditions and nothing contained on the Rackspace Websites or in these Terms shall be construed to alter terms and conditions that are specific to services. The materials on the Rackspace Websites with respect to services may be outdated and Rackspace makes no commitment to update such material. Not all services mentioned in these materials will be available in your country and such references do not imply that Rackspace will make available such services in your country. Please contact Rackspace Technology Sales & Support for information regarding the availability of particular service offerings in your country. Promotions. The Rackspace Websites may contain or offer sweepstakes, contests, promotions or other similar features, which may be subject to a separate set of rules that describe the contest or promotion and may have eligibility requirements, such as certain age or geographic area restrictions. It is your responsibility to read those rules to determine whether or not your participation, registration or entry will be valid or restricted, and to determine the sponsor’s requirements in connection with the applicable contest or promotion. LINKING TO RACKSPACE WEBSITES We greatly appreciate your efforts in letting your clients know about us. You may link to the Rackspace Websites by using a text link and linking to Rackspace Websites homepage. Linking directly to any other webpage or content within the Rackspace Websites is prohibited without Rackspace prior written permission. Rackspace only consents to links in which the link and the pages that are activated by the link do not: (i) duplicate the website content; (ii) frame or create any other border around any content on the Rackspace Websites or any pages on the Rackspace Websites or use other ACKSPACE WEBSITES We greatly appreciate your efforts in letting your clients know about us. You may link to the Rackspace Websites by using a text link and linking to Rackspace Websites homepage. Linking directly to any other webpage or content within the Rackspace Websites is prohibited without Rackspace prior written permission. Rackspace only consents to links in which the link and the pages that are activated by the link do not: (i) duplicate the website content; (ii) frame or create any other border around any content on the Rackspace Websites or any pages on the Rackspace Websites or use other techniques that alter in any way the visual presentation or appearance of any content within the Rackspace Websites; (iii) misrepresent your relationship with Rackspace or otherwise create a false affiliation, connection or association with Rackspace; (iv) imply that Rackspace approves or endorses you, your website, or your services or product offerings; (v) present a false or misleading impression about Rackspace or otherwise damage the goodwill associated with the Rackspace name or Marks; (vi) use Rackspace Marks in page text, metatags and/or hidden text for the purpose of gaining higher rankings from search engines; or (vii) utilize Rackspace name, Marks, colors, logos or any other brand features of Rackspace, or your relationship with Rackspace for purposes of or in any manner which intentionally gives rise to advertising or publicity without Rackspace’s prior written permission. As a further condition to being permitted to link to the Rackspace Websites, you agree that Rackspace may at any time, in its sole discretion, terminate permission to link to the Rackspace Websites. In such event, you agree to immediately remove all links to the Rackspace Websites and to cease using any Rackspace Marks. Rackspace reserves the right to disable any unauthorized links or frames and disclaims any responsibility for the content available on any other website reached by links to or from the Rackspace Websites. Except for link logos as provided by Rackspace, you may not use the Rackspace corporate logo or any other brand feature to link to Rackspace. For information on use of Rackspace Marks, click here . LINKS TO THIRD PARTY WEBSITES The Rackspace Websites may contain links and references to non-Rackspace websites and resources (“ Linked Websites ”) and are provided for convenience only. If you decide to leave Rackspace Websites and access Link or frames and disclaims any responsibility for the content available on any other website reached by links to or from the Rackspace Websites. Except for link logos as provided by Rackspace, you may not use the Rackspace corporate logo or any other brand feature to link to Rackspace. For information on use of Rackspace Marks, click here . LINKS TO THIRD PARTY WEBSITES The Rackspace Websites may contain links and references to non-Rackspace websites and resources (“ Linked Websites ”) and are provided for convenience only. If you decide to leave Rackspace Websites and access Linked Websites, you do so at your own risk and Rackspace will have no liability arising out of or related to such Linked Websites and/or their content or any damages or loss caused or alleged to be caused by or in connection with any purchase or use of any such content, goods or services available on or through any such Linked Website. Rackspace has not reviewed the Linked Websites and we are not responsible for the content, accuracy or opinions expressed on these websites. Inclusion of these links on Rackspace Websites does not imply approval or endorsement by Rackspace of the Linked Websites, their entities or products and services. Please understand that the Linked Websites, even if they contain a Rackspace logo, are independent websites, and Rackspace does not control the content on that Linked Website. Additionally, Rackspace is not a party to or responsible for any transaction you may enter into with any such third party, even if you learn of such third party from Rackspace, by way of reference or link provided on the Rackspace Websites. FORWARD-LOOKING STATEMENTS All statements on the Rackspace Websites other than statements of historical fact are statements that could be deemed forward-looking statements, including, but not limited to, any projections of financial information; any statements about historical results that may suggest trends for our business; any statements about operational improvements or third party data that may suggest trends for our business or industry; any statements of the plans, strategies, and objectives of Rackspace for future operations or service offerings; any statements of expectation or belief regarding future events, potential markets or market size; technology developments; and any statements of assumptions underlying any of the items mentioned. Risks, uncertainties and assumptions include the possibility that expected benefits from our operational improvements or service offerings may not materialize. These statements are based upon a number of assumptions and estimates which limited to, any projections of financial information; any statements about historical results that may suggest trends for our business; any statements about operational improvements or third party data that may suggest trends for our business or industry; any statements of the plans, strategies, and objectives of Rackspace for future operations or service offerings; any statements of expectation or belief regarding future events, potential markets or market size; technology developments; and any statements of assumptions underlying any of the items mentioned. Risks, uncertainties and assumptions include the possibility that expected benefits from our operational improvements or service offerings may not materialize. These statements are based upon a number of assumptions and estimates which are subject to significant uncertainties that involve risks, many of which are beyond our control and not guarantees of future performance. If such risks or uncertainties materialize or such assumptions prove incorrect, the results of Rackspace could differ materially from our current expectations as a result of many factors, including, but not limited to, the unpredictable nature of our rapidly evolving market and quarterly fluctuations in our business, the effects of competition, and any adverse changes in our indirect channel relationships. These and other risks and uncertainties associated with our business are described in our quarterly and annual reports filed with the Securities and Exchange Commission at https://www.sec.gov/ . Except as required by law, Rackspace assumes no obligation to update these forward-looking statements publicly, or to update the reasons, and actual results could differ materially from those anticipated in these forward-looking statements, even if new information becomes available in the future. DISCLAIMER OF WARRANTIES Your use of and access to the Rackspace Websites, Online Mediums and Content posted by Rackspace, its divisions, subsidiaries or user generated content posted by third parties is at your sole risk. The Websites, Online Mediums and Content are provided for informational purposes only on an “AS IS” and “AS AVAILABLE” basis without any express or implied warranty of any kind, including warranties of merchantability, non-infringement, or fitness for any particular purpose. Rackspace makes no representations, warranties or guarantees that the quality and reliability of any information, and hosting services obtained from the Website, Online Mediums and/or Content will meet your expectations and requirements, be virus-free, or perform error-and damage-free. You assume all risk and responsibility for any loss or damage whatsoever to your computer system, data and business arising out of your use of the Website, Online Mediums and/or Content. LIMITATION OF LIA ” basis without any express or implied warranty of any kind, including warranties of merchantability, non-infringement, or fitness for any particular purpose. Rackspace makes no representations, warranties or guarantees that the quality and reliability of any information, and hosting services obtained from the Website, Online Mediums and/or Content will meet your expectations and requirements, be virus-free, or perform error-and damage-free. You assume all risk and responsibility for any loss or damage whatsoever to your computer system, data and business arising out of your use of the Website, Online Mediums and/or Content. LIMITATION OF LIABILITY To the fullest extent permitted by applicable law, you expressly understand and agree that Rackspace and any contributor to the user-generated content via Online Mediums (“ Rackspace Licensors ”) SHALL NOT BE LIABLE to you for: (A) Any loss or damage which you may incur, including without limitation as a result of any reliance placed by you on the accuracy, completeness and suitability of the Content, or any changes Rackspace and Rackspace Licensors may make to the Websites, Online Mediums and Content, or any temporary interruption or permanent cessation in the provision of the Online Mediums and Content, or, if applicable, your failure to safeguard your account details or passwords; (B) Any loss or damage which you may incur as a result of your leaving the Rackspace Websites and accessing Linked Websites. This includes without limitation any loss or damage that you may incur as a result of any reliance placed by you on the accuracy, completeness or suitability of the content on Linked Websites; (C) To the full extent permitted by law, any damages whatsoever, including without limitation direct, indirect, special, incidental, consequential, punitive or exemplary damages arising out of or in connection with your use of, your inability to use, or results of the use of or related to the Rackspace Websites, Online Mediums and Content and any Linked Websites (including without limitation for loss of or damage to business, revenues, goodwill or data) even if Rackspace and Rackspace Licensors had previously been advised of, or reasonably could have foreseen, the possibility of such loss or damages, however they arise, whether in breach of contract, negligence or other tortuous action. (D) Since some jurisdictions prohibit the exclusion or limitation of liability for consequential or incidental damages, portions of the above limitation or exclusion may not apply to you your inability to use, or results of the use of or related to the Rackspace Websites, Online Mediums and Content and any Linked Websites (including without limitation for loss of or damage to business, revenues, goodwill or data) even if Rackspace and Rackspace Licensors had previously been advised of, or reasonably could have foreseen, the possibility of such loss or damages, however they arise, whether in breach of contract, negligence or other tortuous action. (D) Since some jurisdictions prohibit the exclusion or limitation of liability for consequential or incidental damages, portions of the above limitation or exclusion may not apply to you. Nothing in these Terms shall exclude or limit liability to a greater extent than is permitted by applicable law and nothing in these Terms shall exclude or limit liability for fraud, fraudulent misrepresentation, or for death or personal injury caused by negligence. INDEMNIFICATION To the fullest extent permitted by applicable law, you agree to indemnify and hold Rackspace, its subsidiaries, affiliates, shareholders, officers, directors, agents, employees and representatives and Rackspace Licensors, their subsidiaries, affiliates, shareholders, officers, directors, agents, employees and representatives harmless from any claims and demands, including reasonable attorneys’ fees, made by any third party arising from or relating to: (i) your use of and access to the Rackspace Websites, Online Mediums and Content; (ii) content you submit, post, transmit or otherwise make available via the Rackspace Website and Online Mediums; (iii) your violation of these Terms including any other terms and conditions incorporated by reference including medium-specific terms of use. This indemnification obligation will survive the termination of your Rackspace account or these Terms. GENERAL The Terms constitute the entire agreement between you and Rackspace relating to your use of and access to the Rackspace Websites and Online Mediums and Content. You may also be subject to Online Medium and Content specific terms of use. Texas law and U.S. federal law shall govern any action related to the Terms and your use of the Online Mediums and Content, without regard to the choice of law rules. In any dispute between you and Rackspace, you agree to submit to personal and exclusive jurisdiction of the courts located in Bexar County, Texas, United States. In the event of any violations of the Terms, Rackspace reserves the right to disable your access to the Online Mediums and Content and seek all remedies available by law and in equity. Thank you for reading through these Terms and also be subject to Online Medium and Content specific terms of use. Texas law and U.S. federal law shall govern any action related to the Terms and your use of the Online Mediums and Content, without regard to the choice of law rules. In any dispute between you and Rackspace, you agree to submit to personal and exclusive jurisdiction of the courts located in Bexar County, Texas, United States. In the event of any violations of the Terms, Rackspace reserves the right to disable your access to the Online Mediums and Content and seek all remedies available by law and in equity. Thank you for reading through these Terms and now, enjoy our Rackspace Websites.",
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    "url": "https://www.rackspace.com/data/data-modernization",
    "title": "Data Modernization | Rackspace Documentation",
    "content": "On this page: Overview Use Cases Case Study Supported Platforms Resources Get Started Harness the transformative power of data Data can be a true differentiator for your business, opening the door to artificial intelligence (AI) and machine learning initiatives that help you target innovation and nurture deeper relationships with your customers. However, in our recent Rackspace Technology survey, businesses identified challenges related to data quality, data infrastructure and data strategy as the top barriers to the integration AI and machine learning solutions. Download the report to see the findings → Organizations in which data is siloed are finding it difficult to properly manage the influx of new data or establish any actionable intelligence with which to make data-driven decisions. Rackspace Data Modernization Services can help you manage your data and analytics, as well as bridge any gaps in your data transformation. Explore Rackspace Technology Data Solutions → Use Cases DataOps – Rackspace Elastic Engineering for Data Extract the fullest capabilities of your data with operational data management that improves data quality and reduces cycle times for data analytics. Create predictable delivery and change management of data, data models and related artifacts in your data landscape. Gain access to a dedicated team of multi-disciplinary data modernization experts for ongoing architecture and engineering services. Automate data pipeline monitoring backed by 24x7x365 response capabilities from our global Rackspace Technology DataOps team Migrate from a legacy database to a cloud native database platform As we modernize your legacy database environment, we’ll: Evaluate database architecture, schemas and integrations, and migration planning. Perform SQL conversion and migration with cloud native tooling. Deploy fully managed cloud native database platforms for ongoing data modernization and optimization. Take advantage of a foundational platform for AI Get the right data at the right time for your intelligent applications. Make data an important strategic asset — one that can rapidly appreciate in value with a modernized data platform. Create an optimized data landscape for your AI and machine learning applications. Gain access to expertise that allows you to accelerate timelines and prepare your modern data platform to power intelligent applications. Modern data lakes and warehouses Organize your data for use with intelligent applications Collect data from multiple applications and data sources within your organization. Integrate data gathered from business partners, customers and IoT devices. Marry the benefits of cloud (speedy innovation, scalability, availability) with today’s data lake and warehouse architectures. Free Data and Analytics Strategy Session Take advantage of a complimentary strategy session to learn how Rackspace can accelerate value with a modernized data platform. Create an optimized data landscape for your AI and machine learning applications. Gain access to expertise that allows you to accelerate timelines and prepare your modern data platform to power intelligent applications. Modern data lakes and warehouses Organize your data for use with intelligent applications Collect data from multiple applications and data sources within your organization. Integrate data gathered from business partners, customers and IoT devices. Marry the benefits of cloud (speedy innovation, scalability, availability) with today’s data lake and warehouse architectures. Free Data and Analytics Strategy Session Take advantage of a complimentary strategy session to learn how Rackspace can accelerate your path to becoming a truly data-driven business. Our data solution architects will conduct a two hour discovery session with your key business stakeholders to share industry insights and better understand where you are today and where you want to go in your data modernization journey. Following the session, we will craft a proposal with recommended next steps for your team. See more case studies Our Approach Discover a partnership that can help you achieve more – for your people, your business and your customers – today and into the future. Consulting and Advisory Services Professional Services Managed Services Fanatical Experience™ Rackspace Fabric™ Ready to Get Started? We’re on your side, doing what it takes to get the job done right — from the first consultation to your daily operations. Contact us for a free quote. Our Expertise Explore our expert credentials and industry recognition. Recognized leadership Providing innovation and leadership in the technology services industry for 20+ years. AWS Premier Consulting Partner, with 14 Competencies Google Cloud Partner of the Year Five-Time Microsoft Hosting Partner of the Year Power your advantage Discover related technology platforms and solutions to help you achieve smarter business outcomes. AWS Data Maximize the value of your data and the power of AWS cloud with the experience and expertise you need from Rackspace Technology. Microsoft Azure Data Make the most of Microsoft Azure for innovation, agility, cost savings and operational efficiency. Google Cloud Data Mobilize the power of Google Cloud data, backed by deep experience and expertise that can help you maximize its value. Rackspace DBaaS Get fully managed, highly available datastores that minimize downtime, scale with your needs, and reduce risk. Relational Databases Experience peace of mind that your existing databases are expertly managed and performance optimized. NoSQL Scale flexibly and easily, no matter how large your database or user base is. Related resources Learn more about services to support your data modernization. Removing the Barriers to Data Make the most of Microsoft Azure for innovation, agility, cost savings and operational efficiency. Google Cloud Data Mobilize the power of Google Cloud data, backed by deep experience and expertise that can help you maximize its value. Rackspace DBaaS Get fully managed, highly available datastores that minimize downtime, scale with your needs, and reduce risk. Relational Databases Experience peace of mind that your existing databases are expertly managed and performance optimized. NoSQL Scale flexibly and easily, no matter how large your database or user base is. Related resources Learn more about services to support your data modernization. Removing the Barriers to AI and Machine Learning Five steps to data modernization success Ready to start the conversation? Ready to start the conversation? Fill out the form to be connected to one of our experts. Fill out the form to be connected to one of our experts. By submitting this form, I acknowledge that someone from Rackspace Technology will contact me via email or phone to discuss my request. You may withdraw your consent to receive additional information from Rackspace Technology at any time. Information collected in this form is subject to the Rackspace Technology Privacy Notice . Rackspace Technology Support To create a ticket or chat with a specialist regarding your account, log into your account. Legacy Datapipe One (Service Now) Rackspace Sovereign Services UK Support Phone 1-800-961-4454 International Support +1-512-361-4935 Help Documentation Support Documentation API Documentation System status Email & Apps system status Rackspace system status Rackspace Technology Careers Rackspace Technology accelerates the value of the cloud during every phase of a customer’s digital transformation. Join us on our mission.",
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    "url": "https://docs.rackspace.com/docs/set-up-rackspace-email-forwarding",
    "title": "Set Up Rackspace Email Forwarding | Rackspace Documentation",
    "content": "This article describes how to forward a Rackspace Email mailbox to another email address. If you need to configure forwarding for a Microsoft® Exchange mailbox, see Set up Microsoft Exchange email forwarding . Prerequisites Applies to: User and Administrator Difficulty: Easy Time needed: Approximately 5 minutes to set forward / Additional 15 minutes for forward to function Tools required: apps.rackspace.com access for Users / Cloud Office Control Panel access for Administrators For more information about prerequisite terminology, see Cloud Office support terminology . Set up forwarding by using webmail Use the following steps to forward email from your Rackspace Email address to another address using webmail: Log in to the mailbox to be forwarded at apps.rackspace.com . Log in to the mailbox to be forwarded at apps.rackspace.com . Click your username in the upper right-hand corner, then select Settings . A settings pop-up box displays. Click your username in the upper right-hand corner, then select Settings . A settings pop-up box displays. Click the Incoming Email tab on the left-hand side of this box. Click the Incoming Email tab on the left-hand side of this box. To the right, click the Forwarding tab. To the right, click the Forwarding tab. Click the On option for Status . Click the On option for Status . Check the box next to Save a copy of forwarded email . Warning: If Save a copy of forwarded email is not checked, this mailbox will not store any messages sent to it. Check the box next to Save a copy of forwarded email . Warning: If Save a copy of forwarded email is not checked, this mailbox will not store any messages sent to it. Enter the email address to which you want to forward email in the Forward to field. Enter the email address to which you want to forward email in the Forward to field. Click Save . Click Save . Note: Allow at least 15 minutes after setup for the forward to be fully enabled. If you are unable to set up a forward using this method, contact your account administrator. References Cloud Office support terminology Cloud Office Email Portal Set up Microsoft Exchange email forwarding . Updated 5 days ago",
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    "url": "https://docs.rackspace.com/docs/grant-rackspace-technology-access-to-the-database",
    "title": "Grant Rackspace Technology Access To The Database | Rackspace Documentation",
    "content": "You can use one of the following options to grant Rackspace Technology secure access to your database, depending on where you host your database: A bastion host : The preferred method for Rackspace-hosted servers or Rackspace-managed cloud servers. Remote Management and Monitoring (RMM) : A dedicated VPN option for remote environments. A dedicated circuit : A third-party option available to large organizations with unique security requirements. A Bastion Host A bastion host is a proxy server that provides secure access to your network. It serves as a jump server to regulate access to the rest of the network. Your bastion hosts provide a safe way for the Rackspace Technology DBA team to access your environment. If Rackspace Technology already hosts your database, you can use bastion hosts to access your environment. If you do not host your database with Rackspace Technology, you can still choose to install a bastion host on your server to allow Rackspace DBAs to access your environment securely. If you decide to install a bastion host in your remote environment, you are responsible for all costs, management, and maintenance of this host. Remote Management and Monitoring (RMM) If you host your database remotely, Rackspace Technology can use the RMM-dedicated VPN to access your environment. To establish this connection, the Rackspace Technology team meets with the person in charge of managing your network to gather details about your environment, including: IP addresses VPN device make and model VPN device version DNS details After we collect this information, Rackspace works with the network contact to develop a dedicated VPN. Dedicated Circuits If you require a dedicated circuit, you can work with an internet service provider to set one up. Rackspace Technology allows the dedicated circuit to connect to the server where your database is hosted but is not responsible for managing or maintaining this option. Database Security Rackspace Technology requires administrative access to your database to deploy the DBA solution properly. Rackspace Technology put the following procedures in place to ensure the highest level of security: Only Rackspace Technology employees have access to your database. We log all activity within your database. All access to your database uses multifactor authentication. Any employee with access to your database is on the team assigned to your account and is a subject matter expert in your database technology. Updated 5 days ago",
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    "url": "https://www.rackspace.com/data/google-cloud-data",
    "title": "Google Cloud Data | Rackspace Documentation",
    "content": "On this page: Overview Features Success story Resources Get started Google Cloud offers innovation, agility, costs savings and operational efficiency. Working with Rackspace Technology™, you have the ability to ingest and process new data efficiently and begin to take advantage of all it can do. Our certified Google Cloud experts will work with you to architect, migrate, secure, operate and optimize your Google Cloud data environment so you’re empowered with insights to make data-driven decisions that propel your business forward. Features Database Services Discover a customized migration solution that’s aligned to your business goals and timeline. Experience reduced risk and disruption with a team of certified experts. Accelerate innovation by focusing on applications rather than databases. Data Engineering & Analytics See all you can do with a modern and tailored data platform that drives impactful business decisions Discover insights that matter quickly with modern analytics and data warehouse minimum viable products (MVPs). Optimize your scalability, reliability and cost savings, plus empower data-driven decision making with self-service analytics. Enhance your products and solutions when you can both improve data hygiene and process data faster with real-time analytics. AI and Machine Learning Intelligent data can prompt automated recommendations, preemptive action and streamlined decision making Experience the power of speech translations and analyses, identification within images and data, and advanced human interfaces such as chatbots or AR/VR/XR. Make informed decisions with intelligent estimations around future behaviors and events, and identify clusters of commonalities or differences. Operationalize models with proven accelerators to fast track automation no matter where in the lifecycle you are. ML Ops Foundations Develop, train, score and deploy data models quickly and easily with open-source tools Tailor your fast-tracked automation to specific workflows and business needs through the Model Factory Framework. Discover tools for diagnostics and performance monitoring, as well as governance and regulatory compliance. Combine DevOps tools and processes with ML workflows through a streamlined collaboration platform, and automate model development across your dev, Q/A and production environments. Take advantage of a pay-for-what-you-use model, as well as a standardized model development environment. DataOps – Rackspace Elastic Engineering for Data Extract the fullest capabilities of your data with operational data management that improves data quality and reduces cycle times for data analytics. Create predictable delivery and change management of data, data models and related artifacts in your data landscape. Gain access to a dedicated team of multi- ostics and performance monitoring, as well as governance and regulatory compliance. Combine DevOps tools and processes with ML workflows through a streamlined collaboration platform, and automate model development across your dev, Q/A and production environments. Take advantage of a pay-for-what-you-use model, as well as a standardized model development environment. DataOps – Rackspace Elastic Engineering for Data Extract the fullest capabilities of your data with operational data management that improves data quality and reduces cycle times for data analytics. Create predictable delivery and change management of data, data models and related artifacts in your data landscape. Gain access to a dedicated team of multi-disciplinary data modernization experts for ongoing architecture and engineering services. Automate data pipeline monitoring backed by 24x7x365 response capabilities from our global Rackspace Technology DataOps team Generative AI Unlock the full potential of artificial intelligence to revolutionize the way you explore, present and generate content — and gain a profound transformation in your approach. Knowledge management: Employs state-of-the-art techniques to revolutionize information retrieval and understanding, which leads to a transformative shift in the entire workflow. Semantic search: Revolutionizes document, image and video retrieval, and delivers improved accuracy in question-and-answer scenarios. Content search : Enables the seamless creation of personalized content recommendations and development of fresh, innovative content. Code generation: Streamlines the code generation process using natural-language query tools, resulting in improved lifecycle development efficiency and optimization. Accelerate your business with data insights Book your Google Cloud Data Discovery workshop - free for a limited time Discover how businesses in your segment are leveraging data and analytics today, while you explore core analytics and big data services on the Google Cloud and outline a proof-of concept. Through our on-site Google Cloud Data Discovery Workshop, Rackspace data architects will determine the technical and business requirements of your project, design a high-level solution that demonstrates the possibilities for your business. See More Case Stories Ready to Get Started? We’re experts on your side, doing what it takes to get the job done right — from the first consultation to your daily operations. Our approach Discover a partnership that can help you achieve more – for your people, your business and your customers – today and into the future. Consulting and Advisory Services Professional Services Managed Services Fanatical Experience™ Rackspace Fabric™ Our Expertise Explore our expert credentials and industry recognition. A trusted partnership Providing innovation and leadership in the technology services industry for 20+ years. First Premier Managed Services Partner Partner of the demonstrates the possibilities for your business. See More Case Stories Ready to Get Started? We’re experts on your side, doing what it takes to get the job done right — from the first consultation to your daily operations. Our approach Discover a partnership that can help you achieve more – for your people, your business and your customers – today and into the future. Consulting and Advisory Services Professional Services Managed Services Fanatical Experience™ Rackspace Fabric™ Our Expertise Explore our expert credentials and industry recognition. A trusted partnership Providing innovation and leadership in the technology services industry for 20+ years. First Premier Managed Services Partner Partner of the Year Breakthrough (2020) Infrastructure (2019) Migration (2018) Power Your Advantage Discover related technology platforms and solutions to help you achieve smarter business outcomes. Google Cloud Accelerate your business with Rackspace Services and tailored solutions on Google Cloud's innovative technology. Accelerate results with AI-driven innovation Rackspace Technology helps organizations turn data into impact with production-ready AI solutions built on private, public and hybrid cloud platforms. Our expertise in generative and agentic AI empowers you to deliver secure, scalable and responsible outcomes across your enterprise. Data Management Accelerate data optimization while helping to ensure security, uptime and seamless access across your organization. Data Modernization Make predictive decisions that accelerate innovation and increase ROI with integrated data architectures and AI. Databases Deploy the right database management systems to maximize the value of your data and increase agility. Next-Gen Data Platforms Accelerate the value of your data and the cloud with leading-edge advisory, professional and managed services for leading next-gen platforms. Related Resources Learn more about how we’re solving with Google Cloud Data. Is Your Customer Data Ready for AI? Is Your Customer Data Ready for AI? Modern Data Architecture Assessment Why It’s Time for Your Company to Take Data Seriously — And How to Get Started Why It’s Time for Your Company to Take Data Seriously — And How to Get Started Ready to get started? Ready to get started? Fill out the form to be connected to one of our experts. Fill out the form to be connected to one of our experts. By submitting this form, I acknowledge that someone from Rackspace Technology will contact me via email or phone to discuss my request. You may withdraw your consent to receive additional information from Rackspace Technology at any time. Information collected in this form is subject to the Rackspace Technology Privacy Notice . Rackspace Technology Support To create a ticket or chat with a specialist regarding your account Why It’s Time for Your Company to Take Data Seriously — And How to Get Started Ready to get started? Ready to get started? Fill out the form to be connected to one of our experts. Fill out the form to be connected to one of our experts. By submitting this form, I acknowledge that someone from Rackspace Technology will contact me via email or phone to discuss my request. You may withdraw your consent to receive additional information from Rackspace Technology at any time. Information collected in this form is subject to the Rackspace Technology Privacy Notice . Rackspace Technology Support To create a ticket or chat with a specialist regarding your account, log into your account. Legacy Datapipe One (Service Now) Rackspace Sovereign Services UK Support Phone 1-800-961-4454 International Support +1-512-361-4935 Help Documentation Support Documentation API Documentation System status Email & Apps system status Rackspace system status Rackspace Technology Careers Rackspace Technology accelerates the value of the cloud during every phase of a customer’s digital transformation. Join us on our mission.",
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    "url": "https://docs.rackspace.com/docs/blocklist-addresses-domains-and-ip-addresses-in-rackspace-email",
    "title": "Blocklist Addresses Domains And Ip Addresses In Rackspace Email | Rackspace Documentation",
    "content": "This article explains how to add an email address, domain, or IP address to your personal Blocklist in the Rackspace Email Webmail interface to protect your mailbox from unwanted mail. Prerequisites Role Required: User Tools Required: Webmail access Approximate Time: 5 minutes For more information on prerequisite terminology, see Rackspace Email Support Terminlogy . Why Use a Blocklist? When you Blocklist an email address, domain, or IP address, this creates a rule that rejects any mail sent from the source that you specified. This helps combat spoofing or spam. Note : This is a personal setting that only applies to your individual mailbox. If you need to block a sender for all mailboxes on your domain, an administrator must use the Rackspace Email Control Panel (see See Also below). Warning: Use caution when blocklisting entire domains or IP addresses, because you might unintentionally block legitimate mail. Always block a specific email address first before blocklisting an entire domain. Blocklist an Email Address or Domain Log in to your mailbox at apps.rackspace.com . Log in to your mailbox at apps.rackspace.com . Click your email address in the upper right-hand corner, and select Settings from the menu. Click your email address in the upper right-hand corner, and select Settings from the menu. Click Spam Settings on the left side of the pop-up box, and the select the Blocklist tab. Click Spam Settings on the left side of the pop-up box, and the select the Blocklist tab. In the Blocklisted Domains & Email Addresses box, click Add . In the Blocklisted Domains & Email Addresses box, click Add . When prompted to Add Blocklisted Domain or Email Address , enter the domain or email address that you want to block in the field under Enter a domain or email address , and then click Add . When prompted to Add Blocklisted Domain or Email Address , enter the domain or email address that you want to block in the field under Enter a domain or email address , and then click Add . Confirm that the address is now listed in the box under Blocklisted Domains & Email Addresses , and click Save . Confirm that the address is now listed in the box under Blocklisted Domains & Email Addresses , and click Save . Blocklist an IP address If Blocklisted Domain or Email Address , enter the domain or email address that you want to block in the field under Enter a domain or email address , and then click Add . When prompted to Add Blocklisted Domain or Email Address , enter the domain or email address that you want to block in the field under Enter a domain or email address , and then click Add . Confirm that the address is now listed in the box under Blocklisted Domains & Email Addresses , and click Save . Confirm that the address is now listed in the box under Blocklisted Domains & Email Addresses , and click Save . Blocklist an IP address If you need to block an IP address, follow steps 1-3 in the preceding section, and then complete the following steps: In the Blocklisted IP Addresses box, click Add . In the Blocklisted IP Addresses box, click Add . When prompted to Add Blocklisted IP Address , enter the IP address you want to block in the field under Enter an IP address(or range) , and then click Add . When prompted to Add Blocklisted IP Address , enter the IP address you want to block in the field under Enter an IP address(or range) , and then click Add . Confirm that the address is now listed in the box under Blocklisted Domains & Email Addresses , and click Save . Confirm that the address is now listed in the box under Blocklisted Domains & Email Addresses , and click Save . Updated 5 days ago",
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    "url": "https://docs.rackspace.com/docs/upload-a-file-to-rackspace-email-plus-cloud-drive",
    "title": "Upload A File To Rackspace Email Plus Cloud Drive | Rackspace Documentation",
    "content": "This article describes how to upload a file to your Rackspace Email Plus Cloud Drive. Prerequisites Applies to: User Difficulty: Easy Time needed: Approximately 5 minutes Tools required: apps.rackspace.com access For more information on prerequisite terminology, see Cloud Office support terminology . Saving documents to Cloud Drive Ensure that Cloud Drive is installed on your device before continuing. If you need to install Cloud Drive, see Installing Cloud Drive . After you have installed Cloud Drive, follow these instructions to upload a file to your Cloud Drive. Click the Windows start menu in the lower-left hand corner of your screen, and then select the file explorer application. Click the Windows start menu in the lower-left hand corner of your screen, and then select the file explorer application. Copy or move the desired file to the folder of your choice within the Rackspace Cloud Drive. Copy or move the desired file to the folder of your choice within the Rackspace Cloud Drive. Verify that the file is in its intended folder. Verify that the file is in its intended folder. You can confirm that the file has synced to the Cloud Drive by logging in to apps.rackspace.com. Select Cloud Drive from the ribbon at the top of the screen. Select Cloud Drive from the ribbon at the top of the screen. Select the folder that you saved your document to on your desktop device. Select the folder that you saved your document to on your desktop device. You can see the file that you moved to the Cloud Drive. You can now access the file from your other desktop devices that have Cloud Drive installed. Warning: You cannot add files to the Public Files folder by using the desktop app. Public Files must be added through apps.rackspace.com. Updated 5 days ago",
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    "url": "https://docs.rackspace.com/docs/create-a-private-label-webmail-site",
    "title": "Create A Private Label Webmail Site | Rackspace Documentation",
    "content": "Private label Webmail sites allow you to customize and to secure the portal used by your users or customers to access their email. Prerequisites Applies to: Administrators of reseller accounts Difficulty: Easy Time needed: Approximately 5 minutes to create the site, and 24 to 48 hours for the DNS changes to propagate Tools required: DNS host administrator access For more information on prerequisite terminology, see Cloud Office support terminology . Customize and secure a private label Webmail site To customize and secure your private label Webmail site, perform the following steps: Log in to the Cloud Office Control Panel . Log in to the Cloud Office Control Panel . In the Reseller Tools section of the home page, click Webmail Sites . In the Reseller Tools section of the home page, click Webmail Sites . On the Webmail Sites page, click Add Site . On the Webmail Sites page, click Add Site . On the Customer Selection page, select the customer company for which you are creating a private label Webmail site. On the Customer Selection page, select the customer company for which you are creating a private label Webmail site. In the Webmail Site Settings window, enter the Webmail website address that you want to create in the Webmail Address field. You can choose to allow your customers to customize their site themselves or to copy the look and feel of an existing Webmail site. Warning: You cannot create a private label Webmail site that uses a site name that already exists, that uses the root domain of mymailsrvr.com, or that is listed on Google Safe Browsing . In the Webmail Site Settings window, enter the Webmail website address that you want to create in the Webmail Address field. You can choose to allow your customers to customize their site themselves or to copy the look and feel of an existing Webmail site. Warning: You cannot create a private label Webmail site that uses a site name that already exists, that uses the root domain of mymailsrvr.com, or that is listed on Google Safe Browsing . When you are presented with instructions to update the DNS entry for your site with new information, copy these instructions by clicking Copy Instructions and then clicking Ok, Got It . The DNS for most existing sites is an A record that points to a specific IP address. You need to change the A record type to CNAME and change the IP address to the hostname to copy the look and feel of an existing Webmail site. Warning: You cannot create a private label Webmail site that uses a site name that already exists, that uses the root domain of mymailsrvr.com, or that is listed on Google Safe Browsing . When you are presented with instructions to update the DNS entry for your site with new information, copy these instructions by clicking Copy Instructions and then clicking Ok, Got It . The DNS for most existing sites is an A record that points to a specific IP address. You need to change the A record type to CNAME and change the IP address to the hostname provided. For example, if your Webmail site is going to be mail.yourdomainexample.com , change the hostname to mail or mail.yourdomainexample.com . The following tables illustrate this change. Before DNS change: Record type Host Point-to or address A @ 000.00.000.00 After DNS change: Record type Host Point-to or address CNAME mail pl-10.webmail.emailsrvr.com If your existing DNS record is already a CNAME , update the existing hostname to the new one provided. Example DNS entry: Record yype Host Point-to or address CNAME mail pl-10.webmail.emailsrvr.com Note: For specific instructions on editing your DNS records, contact your DNS host. Find your DNS host here. The site appears in the Webmail Sites listing. After the DNS change is propagated, it has a green locked icon to the right of the name, indicating that the site is secure. When you are presented with instructions to update the DNS entry for your site with new information, copy these instructions by clicking Copy Instructions and then clicking Ok, Got It . The DNS for most existing sites is an A record that points to a specific IP address. You need to change the A record type to CNAME and change the IP address to the hostname provided. For example, if your Webmail site is going to be mail.yourdomainexample.com , change the hostname to mail or mail.yourdomainexample.com . The following tables illustrate this change. Before DNS change: Record type Host Point-to or address A @ 000.00.000.00 After DNS change: Record type Host Point-to or address CNAME mail pl-10.webmail.emailsrvr.com The DNS for most existing sites is an A record that points to a specific IP need to change the A record type to CNAME and change the IP address to the hostname provided. For example, if your Webmail site is going to be mail.yourdomainexample.com , change the hostname to mail or mail.yourdomainexample.com . The following tables illustrate this change. Before DNS change: Record type Host Point-to or address A @ 000.00.000.00 After DNS change: Record type Host Point-to or address CNAME mail pl-10.webmail.emailsrvr.com The DNS for most existing sites is an A record that points to a specific IP address. You need to change the A record type to CNAME and change the IP address to the hostname provided. For example, if your Webmail site is going to be mail.yourdomainexample.com , change the hostname to mail or mail.yourdomainexample.com . The following tables illustrate this change. Before DNS change: After DNS change: If your existing DNS record is already a CNAME , update the existing hostname to the new one provided. Example DNS entry: Record yype Host Point-to or address CNAME mail pl-10.webmail.emailsrvr.com If your existing DNS record is already a CNAME , update the existing hostname to the new one provided. Example DNS entry: Note: For specific instructions on editing your DNS records, contact your DNS host. Find your DNS host here. The site appears in the Webmail Sites listing. After the DNS change is propagated, it has a green locked icon to the right of the name, indicating that the site is secure. Updated 5 days ago",
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    "url": "https://docs.rackspace.com/docs/configure-a-renamed-email-address-on-outlook-2016-for-mac",
    "title": "Configure A Renamed Email Address On Outlook 2016 For Mac | Rackspace Documentation",
    "content": "Important Notice: End-of-Life Software Microsoft ended all support for Outlook 2016 for Mac on October 13, 2020 . This application no longer receives critical security updates, leaving it vulnerable to security risks. Rackspace strongly recommends that you upgrade to a modern, supported version of Outlook (such as Outlook 2021) for improved security and reliability. This guide is provided for informational purposes only. After you have renamed a Rackspace Email address, your devices such as desktop computers, laptops, and mobile phones receive new email only after you configure them to connect to the new email address. This article describes how to configure a renamed email address in Outlook 2016 for Mac. Prerequisites Applies to: User Difficulty: Easy Time needed: Approximately 20 minutes Tools required: Mailbox password and access to the devices that you want to connect For more information about prerequisite terminology, see Rackspace Email Support Terminology . Warning: If the old email address connects via POP, you must migrate the POP data to an IMAP account so that no data is lost in the rename configuration. Follow the instructions in Migrate from a POP server to IMAP in Outlook for Mac , before continuing with the instructions for Outlook for 2016 Mac. Quit Outlook 2016 by right-clicking the icon and selecting Quit . Quit Outlook 2016 by right-clicking the icon and selecting Quit . Open Finder and select Applications . Open Finder and select Applications . Highlight Outlook 2016 in the application menu, and right-click the icon. Highlight Outlook 2016 in the application menu, and right-click the icon. Click Show Package Contents . Click Show Package Contents . Click the Contents folder, and then click the SharedSupport folder. Click the Contents folder, and then click the SharedSupport folder. Open Outlook Profile Manager to view the list of existing profiles. Click the + sign to add a new profile, and name the new profile. Highlight the new profile, click the gear icon, and select Set as Default . Open Outlook Profile Manager to view the list of existing profiles. Click the + sign to add a new profile, and name the new profile. Highlight the new profile, click the gear icon, and select Set as Default . Close Outlook Profile Manager , and open Outlook 2016 so that you can set up your email in the new profile. Close Outlook Profile Manager , and open Outlook 2016 so that you can set up your email in Profile Manager to view the list of existing profiles. Click the + sign to add a new profile, and name the new profile. Highlight the new profile, click the gear icon, and select Set as Default . Open Outlook Profile Manager to view the list of existing profiles. Click the + sign to add a new profile, and name the new profile. Highlight the new profile, click the gear icon, and select Set as Default . Close Outlook Profile Manager , and open Outlook 2016 so that you can set up your email in the new profile. Close Outlook Profile Manager , and open Outlook 2016 so that you can set up your email in the new profile. When prompted, enter the renamed email address, and click Continue . Note: If Outlook 2016 defaults to selecting Exchange as the account type, select Not Exchange? in the upper-right corner. When prompted, enter the renamed email address, and click Continue . Note: If Outlook 2016 defaults to selecting Exchange as the account type, select Not Exchange? in the upper-right corner. Select IMAP/POP , and enter the following details: Type: IMAP Email address: The new mailbox address Username: The new mailbox address Password: The mailbox password Incoming Server settings: Incoming Server: secure.emailsrvr.com Port: 993 Use SSL to connect: Selected Outgoing Server settings: Outgoing Server: secure.emailsrvr.com Port: 465 Use SSL to connect: Selected Select IMAP/POP , and enter the following details: Type: IMAP Email address: The new mailbox address Username: The new mailbox address Password: The mailbox password Incoming Server settings: Incoming Server: secure.emailsrvr.com Port: 993 Use SSL to connect: Selected Incoming Server: secure.emailsrvr.com Port: 993 Use SSL to connect: Selected Outgoing Server settings: Outgoing Server: secure.emailsrvr.com Port: 465 Use SSL to connect: Selected Outgoing Server: secure.emailsrvr.com Port: 465 Use SSL to connect: Selected Click Add Account , and click Done . Click Add Account , and click Done . You have now successfully configured Outlook 2016 to connect to the renamed email address. Note: If you notice items missing in the new Outlook account, import the data from the old profile. See Migrate from a POP server to Rackspace Email IMAP . Updated 5 days ago",
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    "url": "https://docs.rackspace.com/docs/cloudflare-supported-features",
    "title": "Cloudflare Supported Features | Rackspace Documentation",
    "content": "At Rackspace, we want to make your security experience as seamless as possible. To do this, we have evaluated the extensive list of Cloudflare® features. We identified areas where we can perform feature configuration for you or consult with you on industry best practices, what we've seen make others successful, and landmines to avoid. The following table describes which features we support and will be updated as we include new features and functionality: Add-on features. Configuration and consultation Updated 5 days ago",
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  {
    "url": "https://www.rackspace.com/cloud/hybrid",
    "title": "Hybrid | Rackspace Documentation",
    "content": "On this page: Business Challenge Use Cases Case Study Supported Platforms Resources Get Started Architect the next era of agile IT with hybrid cloud Well-managed IT operations increasingly depend on your ability to connect systems, optimize workloads and operationalize at scale. As hybrid environments expand across private, public, on-premises and edge infrastructure, so do the demands of managing them. Many organizations are prepared for Day 0 and Day 1 — the planning and build phases — but struggle with Day 2 and beyond, where operations, cost control and platform alignment become critical. We help you move beyond infrastructure-first thinking with a workload-aware cloud strategy that aligns each application with its ideal environment to drive performance, flexibility and scalability in support of your intended outcomes . Private cloud : Modernize legacy systems while maintaining control and meeting compliance requirements Public cloud : Accelerate innovation with scalable, cloud-native solutions Hybrid cloud : Integrate edge and on-premises environments for resilience and efficiency With the right strategy, hybrid cloud becomes a launchpad for faster service delivery, more connected customer experiences and sustained innovation with technologies like AI. How we help: driving efficiency in hybrid cloud Interoperability across hybrid cloud environments Rackspace Technology enables seamless interoperability across hybrid cloud environments with RackConnect ® Global and our robust security solutions. RackConnect Global Unify your hybrid cloud with secure, high-performance connectivity. RackConnect Global links your dedicated Rackspace environments to other data centers and leading clouds — including AWS, Microsoft ® Azure ® , Google Cloud ™ , OpenStack ® and VMware — backed by 24x7x365 support and a 99.95% uptime guarantee. Rackspace Security Solutions Our security solutions protect hybrid environments with advanced threat detection, zero-trust architecture and compliance support. We bring deep expertise in workload-aware networking and security to help you integrate, secure and scale your cloud strategy. Managing it all Across AWS, Azure, Google Cloud, VMware and OpenStack, we support your hybrid cloud strategy from every angle — whether you need project-based expertise, ongoing support or full operational management. Professional Services Our team can assess your current environment — including hybrid IT, applications and data integration — and deliver recommendations to optimize performance, security and cost efficiency. Rackspace Elastic Engineering Get flexible, consumption-based access to cloud experts who act as an extension of your team. Use your monthly “bucket” of hours for modernization, workload optimization, AI integration and more. Managed Services Let us and scale your cloud strategy. Managing it all Across AWS, Azure, Google Cloud, VMware and OpenStack, we support your hybrid cloud strategy from every angle — whether you need project-based expertise, ongoing support or full operational management. Professional Services Our team can assess your current environment — including hybrid IT, applications and data integration — and deliver recommendations to optimize performance, security and cost efficiency. Rackspace Elastic Engineering Get flexible, consumption-based access to cloud experts who act as an extension of your team. Use your monthly “bucket” of hours for modernization, workload optimization, AI integration and more. Managed Services Let us take care of infrastructure operations under a multi-year SLA — including patching, maintenance and optimization — so your team can stay focused on innovation. Your data in a hybrid cloud environment Store your data adjacent to the cloud — not locked inside it. With Rackspace Data Freedom , you can make data available to any cloud service you need, avoid egress fees and reduce the risk of cloud lock-in. Available globally in all Rackspace Technology data centers and colocation facilities, Rackspace Data Freedom connects to leading cloud platforms including VMware, OpenStack (public and private), AWS, Microsoft Azure and Google Cloud. Migration and modernization Our Migration and Modernization Services help you transition and optimize workloads across public, private and hybrid cloud environments. Using a workload-aware approach to migration and modernization — powered by AI-driven automation and deep workload intelligence — we place each workload where it performs best: securely, efficiently and cost-effectively. We help you: Maximize performance with infrastructure aligned to workload needs Optimize costs using AI-driven insights Enhance security and compliance with industry-aligned placement Accelerate innovation through modernization and cloud-native capabilities AI & hybrid cloud Foundry for AI by Rackspace (FAIR™) helps you ideate, incubate and industrialize AI solutions across public, private and hybrid cloud environments — all with a workload-aware approach that aligns each AI workload to the right infrastructure for performance, security and scale. Ideate : Work with our AI experts to identify high-impact use cases and define a clear path to value Incubate : Rapidly prototype and test models in secure, scalable environments Industrialize : Deploy AI at scale with resilient architectures and enterprise-grade security With FAIR, your AI strategy is grounded in real business outcomes — backed by infrastructure that’s built to support it. Explore FAIR → Ready to transform your hybrid cloud strategy? From initial planning to Day across public, private and hybrid cloud environments — all with a workload-aware approach that aligns each AI workload to the right infrastructure for performance, security and scale. Ideate : Work with our AI experts to identify high-impact use cases and define a clear path to value Incubate : Rapidly prototype and test models in secure, scalable environments Industrialize : Deploy AI at scale with resilient architectures and enterprise-grade security With FAIR, your AI strategy is grounded in real business outcomes — backed by infrastructure that’s built to support it. Explore FAIR → Ready to transform your hybrid cloud strategy? From initial planning to Day 2 and beyond, we help you turn hybrid cloud complexity into a competitive advantage. See more case studies Hybrid cloud and AI expertise From optimizing infrastructure to exploring what’s possible with AI, we bring the strategy, expertise and capabilities that drive your progress. Private Cloud Public Cloud AI Recognized leadership Providing innovation and leadership in the technology services industry for 25+ years. Major Player in IDC MarketScape: Worldwide Cloud Professional Services 2024 Vendor Assessment Major Player in IDC MarketScape: Worldwide Managed Public Cloud Services 2023 Vendor Assessment Leader in ISG Provider Lens: Private/Hybrid Cloud – Data Center Services & Solutions, 2024 Leader in ISG Provider Lens: AWS Partners Ecosystem, 2024 Leader in ISG Provider Lens: Microsoft Partner Ecosystem, 2024 Leader in ISG Provider Lens: Google Cloud Partner Ecosystem, 2024 Leader in ISG Provider Lens: Multi Public Cloud Solutions & Services, 2023 Niche Player in Gartner Magic Quadrant and Critical Capabilities for Public Cloud IT Transformation Services, 2023 AWS Premier Consulting Partner Gold Microsoft Partner Azure Expert MSP Dell Technologies Global Titanium Partner Broadcom Pinnacle Partner VMware Cloud Service Provider OpenInfra Platinum Member Related resources Learn more about services to support your multicloud. Unlocking Agility: Why Hybrid Cloud is the New Normal The 2025 State of Cloud Report The 2025 State of Cloud Report Rackspace Workload-Aware Modernization Ready to start the conversation? Ready to start the conversation? Fill out the form to be connected to one of our experts. Fill out the form to be connected to one of our experts. By submitting this form, I acknowledge that someone from Rackspace Technology will contact me via email or phone to discuss my request. You may withdraw your consent to receive additional information from Rackspace Technology at any time. Information collected in this form is subject to the Rackspace Technology Privacy Notice . Rackspace Technology Support To create Hybrid Cloud is the New Normal The 2025 State of Cloud Report The 2025 State of Cloud Report Rackspace Workload-Aware Modernization Ready to start the conversation? Ready to start the conversation? Fill out the form to be connected to one of our experts. Fill out the form to be connected to one of our experts. By submitting this form, I acknowledge that someone from Rackspace Technology will contact me via email or phone to discuss my request. You may withdraw your consent to receive additional information from Rackspace Technology at any time. Information collected in this form is subject to the Rackspace Technology Privacy Notice . Rackspace Technology Support To create a ticket or chat with a specialist regarding your account, log into your account. Legacy Datapipe One (Service Now) Rackspace Sovereign Services UK Support Phone 1-800-961-4454 International Support +1-512-361-4935 Help Documentation Support Documentation API Documentation System status Email & Apps system status Rackspace system status Rackspace Technology Careers Rackspace Technology accelerates the value of the cloud during every phase of a customer’s digital transformation. Join us on our mission.",
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    "url": "https://docs.rackspace.com/reference/rackspace-offer-api-20",
    "title": "Rackspace Offer Api 20 | Rackspace Documentation",
    "content": "The Rackspace Offer service enables customers to access information about all of the offers that are available from Rackspace at a particular time. This guide is intended to assist software developers who want to develop applications by using the REST application programming interface (API) for the Offer service. To use the information provided here, you should have a general understanding of the service and have access to an installation of it. You should also be familiar with the following technologies: RESTful web services HTTP/1.1 JSON serialization formats Use the following links to jump directly to user and reference information for the Offer service REST API: Getting started General API information API reference You can also use the Offer service from the Cloud Control Panel.",
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    "url": "https://www.rackspace.com/contact",
    "title": "Contact | Rackspace Documentation",
    "content": "Contact sales Contact sales Our sales team is here to help you find the right solutions — so you can grow your business, increase efficiency and deliver the future. Fill out this form or call us at: United States: 1800 961 2888 Canada: 1800 741 0054 International Sales : +1 210 794 6216 Our sales team is here to help you find the right solutions — so you can grow your business, increase efficiency and deliver the future. Fill out this form or call us at: United States: 1800 961 2888 Canada: 1800 741 0054 International Sales : +1 210 794 6216 By submitting this form, I acknowledge that someone from Rackspace Technology will contact me via email or phone to discuss my request. You may withdraw your consent to receive additional information from Rackspace Technology at any time. Information collected in this form is subject to the Rackspace Technology Privacy Notice . Rackspace Technology Support To create a ticket or chat with a specialist regarding your account, log into your account. Legacy Datapipe One (Service Now) Rackspace Sovereign Services UK Support Phone 1-800-961-4454 International Support +1-512-361-4935 Help Documentation Support Documentation API Documentation System status Email & Apps system status Rackspace system status Rackspace Technology Careers Rackspace Technology accelerates the value of the cloud during every phase of a customer’s digital transformation. Join us on our mission. General contact information Legal 1-800-961-4454 +1-513-999-2741 1-210-312-4848 legalnotice@rackspace.com abuse@rackspace.com Privacy Statement Copyrights and trademarks Copyright infringement complaints Partners raxpartnerhelp@rackspace.com Partner overview Partner portal login Media & analyst inquiries Cheryl Amerine publicrelations@rackspace.com Emily Thompson industry-analyst-relations@rackspace.com Rackspace corporate blog Rackspace newsroom Media kit Careers 1-210-312-4000 +44 (0) 20 8734 2500 +1-513-999-2741 1-210-312-4100 See our open opportunities Global locations Global Headquarters Rackspace Technology Global Headquarters 19122 US Highway 281N Ste 128 San Antonio, TX 78258-7667 United States Mailing Address 1718 Dry Creek Way Ste 115 San Antonio, TX 78259-1837 United States Americas 202 Campus Drive Somerset, NJ 08873 United States Lago Zurich 219 com Emily Thompson industry-analyst-relations@rackspace.com Rackspace corporate blog Rackspace newsroom Media kit Careers 1-210-312-4000 +44 (0) 20 8734 2500 +1-513-999-2741 1-210-312-4100 See our open opportunities Global locations Global Headquarters Rackspace Technology Global Headquarters 19122 US Highway 281N Ste 128 San Antonio, TX 78258-7667 United States Mailing Address 1718 Dry Creek Way Ste 115 San Antonio, TX 78259-1837 United States Americas 202 Campus Drive Somerset, NJ 08873 United States Lago Zurich 219, Colonia Ampliación Granada Offices 1101, 1102, 1103 & 1104 Mexico City 11529 Delegacion Miguel Hidalgo Mexico 12120 Sunset Hills Road 201 Reston, VA 20190 United States 8 King St E Suite 1000 Toronto, ON M5C 1B5 Canada Europe Unit 2 6 Millington Road Hyde Park Hayes Middlesex UB3 4AZ United Kingdom Neuer Wall 71 Hamburg 20354 Germany Radarweg 535-541 United 4.2 & 4.3, 4th Floor 1043 NZ Amsterdam Oberanger 44 5th Floor Munich 80331 Germany Baslerstrasse 30 8048 Zurich Switzerland Asia Pacific Level 31 20 Bond Street Sydney NSW 2000 Australia Bangalore RMZ Infinity, No 3 Old Madras Road, Benniganahalli Bangalore East Taluk 560016 Kuala Lumpur Room L08, G.016, The Square, Jaya One, 72A,Jln Profesor Diraja Ungku Aziz, Seksyen 13, 46200 Petaling Jaya, Selangor, Malaysia Hong Kong 21/F Cityplaza 3, 14 Taikoo Wan Road, Taikoo Shing, Hong Kong Level 17-20 15 William Street Melbourne VIC 3000 Australia DLF Bldg No. 9, Tower A 3rd and 6th Floor DLF Cyber City Gurgaon India One Raffles Place #54-00 Singapore 048616 Singapore Raidurg Village, Serilingampally Mandal Parcel-2, Unit 2 (Argus Block) 9th Floor, Survey No. 83/1 Ranga Reddy District 500081 Hyderabad India Middle East Sheikh Zayed Road, The Greens, The Onyx, Tower 2 1123, 1124, 1125 & 1126 Dubai United Arab Emirates 267 El Geish St., Kornish, Stanly 4th floor, apt 43 DLF Bldg No. 9, Tower A 3rd and 6th Floor DLF Cyber City Gurgaon India One Raffles Place #54-00 Singapore 048616 Singapore Raidurg Village, Serilingampally Mandal Parcel-2, Unit 2 (Argus Block) 9th Floor, Survey No. 83/1 Ranga Reddy District 500081 Hyderabad India Middle East Sheikh Zayed Road, The Greens, The Onyx, Tower 2 1123, 1124, 1125 & 1126 Dubai United Arab Emirates 267 El Geish St., Kornish, Stanly 4th floor, apt 43 Alexandria Egypt Greek Campus – Unit A06 Mall of Arabia Gate 5,Juhayna Square 6 of October City Giza Egypt",
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    "url": "https://docs.rackspace.com/reference/cms-getting-started",
    "title": "Cms Getting Started | Rackspace Documentation",
    "content": "Use the following information to learn how to authenticate, send API requests, and complete basic operations by using the Customer Management Service. get-credentials-include send-request-ovw authenticate concepts To start using the API and run the examples in this section, you need the following items: Rackspace Cloud account. If you don't have one, sign up for a cloud account by contacting sales support. Command-line tool or browser client for communicating with the API service.",
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    "url": "https://docs.rackspace.com/docs/block-or-restore-rackspace-email-access",
    "title": "Block Or Restore Rackspace Email Access | Rackspace Documentation",
    "content": "This article describes how to block or restore user access to a Rackspace Email mailbox. Prerequisites Role Required: Administrator Approximate Time: 10 minutes Tools Required: Rackspace Email Control Panel access For more information about prerequisite terminology, see Rackspace Email Support Terminology . Blocking access to a mailbox prevents users from logging into that mailbox. You might need to block access to a mailbox if an employee has left your company, or if you suspect the account has been compromised. Important Warning: Blocking access DOES NOT cancel the mailbox subscription or stop billing. The mailbox remains active, continues to receive new mail, and continues to be charged to your account. Block Mailbox Access Log in to the Rackspace Email Control Panel using your administrator credentials. Log in to the Rackspace Email Control Panel using your administrator credentials. In the Rackspace Email section, click Mailboxes . In the Rackspace Email section, click Mailboxes . If you have multiple domains, select the domain for the mailbox to which you intend to block access. If you have multiple domains, select the domain for the mailbox to which you intend to block access. Next, you see a list of your mailboxes. In the far-right column, Action , click Block Access to block access to the corresponding mailbox in that row. Next, you see a list of your mailboxes. In the far-right column, Action , click Block Access to block access to the corresponding mailbox in that row. A message displays confirming that you want to block access. Read the message, and then click YES, BLOCK ACCESS . A message displays confirming that you want to block access. Read the message, and then click YES, BLOCK ACCESS . The mailbox is then greyed out in the mailbox list. You have now blocked users from accessing that mailbox. Restore Mailbox Access Log in to the Rackspace Email Control Panel by using your administrator credentials. Log in to the Rackspace Email Control Panel by using your administrator credentials. In the Rackspace Email section, click Mailboxes . In the Rackspace Email section, click Mailboxes . If you have multiple domains, select the domain for the mailbox to which you intend to restore access. If you have multiple domains, select the domain for the mailbox to which you intend to restore access. Next, you see a list of your mailboxes. In the far right column Action , click Restore Access to restore access to blocked users from accessing that mailbox. Restore Mailbox Access Log in to the Rackspace Email Control Panel by using your administrator credentials. Log in to the Rackspace Email Control Panel by using your administrator credentials. In the Rackspace Email section, click Mailboxes . In the Rackspace Email section, click Mailboxes . If you have multiple domains, select the domain for the mailbox to which you intend to restore access. If you have multiple domains, select the domain for the mailbox to which you intend to restore access. Next, you see a list of your mailboxes. In the far right column Action , click Restore Access to restore access to the corresponding mailbox in that row. Next, you see a list of your mailboxes. In the far right column Action , click Restore Access to restore access to the corresponding mailbox in that row. A message displays confirming that you want to restore access. Read the message and click YES, RESTORE ACCESS . A message displays confirming that you want to restore access. Read the message and click YES, RESTORE ACCESS . The mailbox is no longer greyed out in the mailbox list. Users can now access that mailbox. Note: It may take up to 10 minutes for full access restoration to take effect across all email clients. Updated 5 days ago",
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  {
    "url": "https://www.rackspace.com/industry/retail",
    "title": "Retail | Rackspace Documentation",
    "content": "On this page: Overview Solutions Customer success Get started To compete with new cloud-born businesses, traditional retailers must offer the same ease of service as their online counterparts — without sacrificing the in-person, white-glove service that gives them a competitive edge. But recreating the quality of an in-store experience, in an online or mobile environment, can be challenging. Let our retail specialists help. With deep expertise in the world’s leading digital applications and back-end retail workloads, we can help with everything from migrations and scaling, to maximizing performance and security. Focus on creating an enhanced omni-channel experience that delights your customers, while we take care of the rest. Use cases Security and compliance With our compliance assistance and proactive monitoring, detection and rapid threat remediation services, you can address the industry’s most stringent security and compliance standards, including GDPR and PCI DSS. Scalability As your business grows, so do your support needs. That's why we provide a range of services to support your IT environment. Whether you’re planning upgrades, platform migrations or new implementations — or have a busy season approaching — our private and public cloud teams can architect and manage a best-fit, scalable environment for you. Elevated customer experiences Provide your customers with a consistent and scalable “always-on” digital experience. Our experts are here to help with every detail, including supply chain, ERP integration, cloud migration, scalability, uptime and performance. Modernization We can help you quickly implement the technologies that drive engaged customer experiences. Turn to us for guidance in digital experience platforms, containers, micro-services and multi-platform selling. Improved efficiency Let our engineers and developers handle things like infrastructure and database management, while you prepare your applications for production and go to market faster. Big data analytics and AI/ML Gain customer insights and leverage data to drive your merchandising strategy through analyzing data from multiple sources such as POS systems, customer reviews and social media. Master data management Consolidate customer, product & supplier data in a single data platform on AWS, enabling accurate forecasting, inventory planning and consistent omni-channel customer experiences as well as operational efficiency in post-sales and returns management. AI personalization engines and forecasting Create high-quality, real-time recommendations to personalize every touchpoint along the user journey leveraging Amazon Personalize. Predict more accurate business outcomes from planning product demand, to market faster. Big data analytics and AI/ML Gain customer insights and leverage data to drive your merchandising strategy through analyzing data from multiple sources such as POS systems, customer reviews and social media. Master data management Consolidate customer, product & supplier data in a single data platform on AWS, enabling accurate forecasting, inventory planning and consistent omni-channel customer experiences as well as operational efficiency in post-sales and returns management. AI personalization engines and forecasting Create high-quality, real-time recommendations to personalize every touchpoint along the user journey leveraging Amazon Personalize. Predict more accurate business outcomes from planning product demand, resources and inventories to projecting financial outcomes with Amazon Forecast. Supply chain optimization Enhance post-purchase experiences through streamlined fulfillment with AI/ML powered solutions that optimize shipping and packaging. Draw insights on how to reduce shipping costs and damages through integrating with your existing ERP and additional data sources to determine which product classes to group and what package type to ship in. \"Rackspace's agility and speed in implementing solutions made all the difference in their effectiveness in supporting our growth.\" See More Case Studies Our approach Discover a partnership that can help you achieve more – for your people, your business and your customers – today and into the future. Consulting and Advisory Services Professional Services Managed Services Fanatical Experience™ Rackspace Fabric™ Decades of expertise matched with thousands of experts Expert guidance so you can maximize the benefits of modern cloud. Ready to start the conversation? Ready to start the conversation? Fill out the form to be connected to one of our experts. Fill out the form to be connected to one of our experts. By submitting this form, I acknowledge that someone from Rackspace Technology will contact me via email or phone to discuss my request. You may withdraw your consent to receive additional information from Rackspace Technology at any time. Information collected in this form is subject to the Rackspace Technology Privacy Notice . Rackspace Technology Support To create a ticket or chat with a specialist regarding your account, log into your account. Legacy Datapipe One (Service Now) Rackspace Sovereign Services UK Support Phone 1-800-961-4454 International Support +1-512-361-4935 Help Documentation Support Documentation API Documentation System status Email & Apps system status Rackspace system status Rackspace Technology Careers Rackspace Technology accelerates the value of the cloud during every phase of a customer’s digital transformation. Join us on our mission.",
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    "url": "https://docs.rackspace.com/docs/rackspace-email-faq",
    "title": "Rackspace Email Faq | Rackspace Documentation",
    "content": "Get quick answers to common questions about Rackspace Email . What is the maximum mailbox storage? The maximum size of a Rackspace Email box is 25 GB. What is the maximum size for an attachment? The maximum size for an attachment in the Rackspace environment is 50 MB. How do I add a signature to my email? You can find instructions for this in Add a signature to Rackspace Email . How do I add an alias? You can find instructions for this in Add an alias with Rackspace Email . How many group lists can I create? You can create an unlimited number of group lists. Each group list can have an unlimited number of internal recipients and a maximum of 250 external recipients. How can I view my email online? You can view and manage your email at Webmail Login . How do I change my password? A Rackspace Email user can change their password through Webmail Login . For more information, see Change a Rackspace Email mailbox password . What's the difference between IMAP and POP? The main difference between IMAP and POP is that IMAP works with email directly on the server, while POP fetches mail from the server and works with it on your local computer. For more information, see IMAP and POP mail protocol comparison . We strongly recommend using an IMAP connection with Rackspace Email. Where can I view my billing invoice? You can view your billing invoice through the Cloud Office Control Panel . After you log in, click My account in the upper-right corner and select Billing . Then, click Invoice on the left-hand side of the page. You can then select any of your past invoices to view their history. Help! I'm locked out of my control panel! No worries. Just call our main support line so we can direct you to your dedicated support team for help: 1 800 961 4454. How can I add an admin to my account? For instructions, see Manage email administrators with the Cloud Office Control Panel . How do I submit a ticket? Log in to your control panel and click the Support menu at the top of the screen. From the menu, select Tickets . To create a new ticket, click New Ticket and fill out the information describing your request or issue and submit. You can also view the history of your most recent tickets. How can I determine the Cloud Office system status? To view the Cloud Office system status, go to System Status . How dedicated support team for help: 1 800 961 4454. How can I add an admin to my account? For instructions, see Manage email administrators with the Cloud Office Control Panel . How do I submit a ticket? Log in to your control panel and click the Support menu at the top of the screen. From the menu, select Tickets . To create a new ticket, click New Ticket and fill out the information describing your request or issue and submit. You can also view the history of your most recent tickets. How can I determine the Cloud Office system status? To view the Cloud Office system status, go to System Status . How do TLS and SSL work in Cloud Office? Transport Layer Security (TLS) and its predecessor, Secure Socket Layer (SSL), are cryptographic protocols that provide security for communications over networks. TLS and SSL encrypt the segments of network connections at the application layer to ensure secure end-to-end transit at the transport layer. For our purposes, they create an encrypted tunnel through which we send plain text emails. Cloud Office servers, by default, attempt a TLS connection for both in and outbound email. For outgoing mail (any of our servers sending to external MX servers), we perform TLS if the remote server advertises it. When performing outgoing TLS, our servers are permissive with the certificate. In other words, if the site is using an untrusted or self-signed certificate, as long as it is a working certificate, we should still accept it. Our outgoing SMTP servers use TLS in an opportunistic fashion. This means that our servers attempt to open an SMTP transaction with the recipient server by using TLS. If TLS cannot connect successfully, the communication defaults back to an unencrypted transmission of the data, also referred to as PLAINTEXT . Our servers respond to TLS and SSL requests to send mail to us encrypted. Use the Feedback tab to make any comments or ask questions. You can also Start a conversation with us . Updated 5 days ago",
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    "url": "https://www.rackspace.com/security/cloud-native-security",
    "title": "Cloud Native Security | Rackspace Documentation",
    "content": "On this page: Overview Features Success story Supported Platforms Resources Get started Businesses are shifting to cloud native architectures and cloud security platforms, but are challenged with having the right tools, people, and processes to monitor and manage the security of their cloud native environments around the clock. Don’t let security challenges keep you from experiencing all that cloud has to offer. Let our certified cloud security experts help modernize your approach to security with expert deployment and management of the right security technologies for your public cloud environments. We'll help design and build your cloud native security practice, whether it's for a new deployment or a migration from an existing vendor. Features Automate cloud native app security from design to production Infrastructure as Code (IaC) allows companies to rapidly provision vast cloud native applications and architectures. But ensuring that their code is secure or compliant can be a challenge. Rackspace Technology provides IaC Security Services from oak9 to help businesses secure cloud native application infrastructure for developers across the software development lifecycle (SDLC). Setting up your cloud native security practice We help define your security requirements and fulfill the security architecture and engineering work to remove the burden that typically falls to your IT teams in the public cloud shared responsibility models. For AWS: Our cloud security experts provide architecture and engineering support for AWS security tools including, but not limited to AWS cloud native security products like AWS Security Hub, Amazon GuardDuty, AWS IAM Access Analyzer, Amazon GuardDuty, AWS Shield, AWS WAF, and AWS Firewall Manager. For Azure: Our cloud security experts provide architecture and engineering support for Azure security tools including, but not limited to Azure Security Center and other Azure security offerings. Join the 5-week workshop to help you develop a strategic plan customized for your organization. Explore Rackspace Technology Cloud Native Applications Solutions → Reinforce cloud edge security Move your AWS Edge Security engineering and management projects forward with a dedicated pod of Elastic Engineering for Security experts - including those who have been trained and are directly supported by AWS Shield Response Team (ASRT). As a certified AWS Perimeter Protection Managed Security Services Provider (MSSP) Partner, we offer Rackspace Elastic Engineering for Security as an expert consultative service to design, build and manage your suite of AWS Edge Security Services including AWS Shield, AWS WAF, and AWS Firewall Manager - while eliminating these burdens from your IT teams. Reduce the risk of threats and vulnerabilities Improve your cloud security posture by understanding cloud Reinforce cloud edge security Move your AWS Edge Security engineering and management projects forward with a dedicated pod of Elastic Engineering for Security experts - including those who have been trained and are directly supported by AWS Shield Response Team (ASRT). As a certified AWS Perimeter Protection Managed Security Services Provider (MSSP) Partner, we offer Rackspace Elastic Engineering for Security as an expert consultative service to design, build and manage your suite of AWS Edge Security Services including AWS Shield, AWS WAF, and AWS Firewall Manager - while eliminating these burdens from your IT teams. Reduce the risk of threats and vulnerabilities Improve your cloud security posture by understanding cloud threats and vulnerabilities. Your Elastic Engineering for Security pod works as an extension of your team to assess and reduce risk in your environment. We provide cloud security vulnerability scans to assess cloud configurations and policies to identify and remediate settings that don’t align to industry benchmarks and best practices. When a security incident occurs, your pod will work with your security operations team to design and implement security controls to remediate threats and help prevent similar incidents in the future Offer: Hybrid Cloud Security Workshop : Get a customized threat & vulnerability analysis of your hybrid and multi-cloud environment and learn how to build and operate a more robust cloud security system. Compliance Management and Support Alleviate the complexity of security and compliance in your public cloud environments with consultative services to help share the responsibility of defining security requirements for new public cloud deployments, as well as migrations from existing vendors. Your Elastic Engineering for Security pod can work with you to define, manage and validate your governance, risk and compliance (GRC) requirements through advisory scans and assessments for compliance mandates, such as PCI DSS, HIPAA, and more. Do you know your cybersecurity risk score? Cybersecurity Self-Assessment Tool By answering these simple questions about your cybersecurity technology, processes and people, you’ll receive a cybersecurity risk score against our benchmark that can help identify common security gaps in your cloud native environment that you may not be aware of. See More Case Stories Ready to Get Started? We’re on your side, doing what it takes to get the job done right — from the first consultation to your daily operations. Contact us for a free quote. Our Approach Discover a partnership that can help you achieve more – for your people, your business and your customers – today and into the future. Consulting and Advisory Services Professional Services Managed Services Fanatical Experience™ Rackspace Fabric™ Our Expertise Explore our expert credentials and industry recognition. Recognized leadership risk score against our benchmark that can help identify common security gaps in your cloud native environment that you may not be aware of. See More Case Stories Ready to Get Started? We’re on your side, doing what it takes to get the job done right — from the first consultation to your daily operations. Contact us for a free quote. Our Approach Discover a partnership that can help you achieve more – for your people, your business and your customers – today and into the future. Consulting and Advisory Services Professional Services Managed Services Fanatical Experience™ Rackspace Fabric™ Our Expertise Explore our expert credentials and industry recognition. Recognized leadership Providing innovation and leadership in the technology services industry for 20+ years. Leader in ISG Provider Lens Cybersecurity – Services and Solutions 2025 Leader in ISG Provider Lens: Microsoft AI and Cloud Ecosystem Global 2025 Leader in ISG Provider Lens: Google Cloud Ecosystem 2025 Leader in ISG Provider Lens: AWS Partners Ecosystem 2024 Premier Security Partner Ecosystem Armor, Crowdstrike, Cloudflare, Trend Micro, Palo Alto Networks and Microsoft Azure AWS Security Hub Partner Microsoft Solution Partner – Security AWS Perimeter protection MSSP partner Power Your Advantage Discover related platforms and solutions to help you achieve smarter business outcomes. Amazon Web Services Experience how AWS’s leading-edge cloud capabilities can help you work smarter, lower costs and innovate with agility. Cloud-Native Development Tap into the full benefits of the cloud by building applications with cloud native technologies, modern architectures and automated development workflows. Microsoft Azure Solve cloud challenges with a managed Microsoft Azure solution that helps you build new revenue streams, increase efficiency and deliver incredible experiences. Threat Detection and Response Gain 24x7x365 expert SOC and endpoint security services to detect and respond to vulnerabilities and emerging threats in your multicloud environments. Related Resources Learn more about how we’re solving with cloud native security. Cloud Native Enablement Rackspace Security Essentials Ready to get started? Ready to get started? Fill out the form to be connected to one of our experts. Fill out the form to be connected to one of our experts. By submitting this form, I acknowledge that someone from Rackspace Technology will contact me via email or phone to discuss my request. You may withdraw your consent to receive additional information from Rackspace Technology at any time. Information collected in this form is subject to the Rackspace Technology Privacy Notice . Rackspace Technology Support To create a ticket or chat with a specialist regarding your account, log into your account. Legacy Datapipe One (Service Now Rackspace Security Essentials Ready to get started? Ready to get started? Fill out the form to be connected to one of our experts. Fill out the form to be connected to one of our experts. By submitting this form, I acknowledge that someone from Rackspace Technology will contact me via email or phone to discuss my request. You may withdraw your consent to receive additional information from Rackspace Technology at any time. Information collected in this form is subject to the Rackspace Technology Privacy Notice . Rackspace Technology Support To create a ticket or chat with a specialist regarding your account, log into your account. Legacy Datapipe One (Service Now) Rackspace Sovereign Services UK Support Phone 1-800-961-4454 International Support +1-512-361-4935 Help Documentation Support Documentation API Documentation System status Email & Apps system status Rackspace system status Rackspace Technology Careers Rackspace Technology accelerates the value of the cloud during every phase of a customer’s digital transformation. Join us on our mission.",
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    "url": "https://docs.rackspace.com/docs/rackspace-ssl-certificates",
    "title": "Rackspace Ssl Certificates | Rackspace Documentation",
    "content": "To purchase a Secure Sockets Layer (SSL) certificate from Rackspace, a customer must have at least one active Linux® or Windows® dedicated server. Rackspace SSL certificates are not available to customers who use only cloud servers. To Purchase a Certificate To purchase an SSL certificate from Rackspace, take the following actions: Open the Customer Portal and click on Network . Select SSL Certificate . Click on Actions in the upper-right corner. Select Purchase Certificate . Choose the certificate you want from the list. After you purchase a certificate, a ticket is generated that provides instructions for certificate installation. To learn more about the certificate types, click on Compare SSL Certificate in the Certificate Type section to see a comparison chart that shows the following information: Pricing by SSL type and duration Details for the SSL, which you can see by clicking on the SSL column heading Feature comparison by SSL type After you have a Certificate For help installing your new SSL certificate, see Install an SSL certificate on Apache . Updated 5 days ago",
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    "url": "https://docs.rackspace.com/",
    "title": "Docs.Rackspace.Com | Rackspace Documentation",
    "content": "Rackspace Fabric Customer Portal Onboarding Guide Rackspace Fabric Ticketing Rackspace Services Rackspace VM Management for Public Cloud Rackspace Professional Services Database Administration Solutions View More… Rackspace Email Help for Common Issues with Rackspace Email Email Setup Wizard Getting Started with Rackspace Hosted Email View More… Microsoft 365 Getting Started with Office 365 Microsoft Office 365 Private Cloud Rackspace OpenStack Flex Rackspace Managed Security - Alert Logic Rackspace Private Cloud Powered by VMware View More… Rackconnect Global Rackconnect Global FAQ Public Cloud Amazon Web Services Google Cloud Platform OpenStack Public Cloud View More… User and Account Management Account Management Rackspace Identity Federation Identity federation for Rackspace Cloud: Map Policies and Permissions Rackspace Identity Federation User Guide Rackspace Identity Federation Guide OSPC Developer Documentation OSPC Documentation Home Cloud Block Storage Cloud Backup View More… Data Center LON7 (Global Switch) data center migration FAQ for managed customers SIN2 data center relocation colocation customer FAQ LON7 (Global Switch) Data Center Migration FAQ for Colocation customers View More… API Reference CTAPI Getting Started With Your API Rackspace Ticketing API v2.0 Getting Started View More… Cloud DNS API 1.0 Rackspace Cloud DNS API 1.0 Getting started General API Information View More… Dedicated Load Balancer V3 LOAD BALANCERS API 3.0 (dlbv3) Getting Started (dlbv3) General API Information (dlbv3) View More… Rackspace metrics 2.0 Getting started General API information Query API Reference View More… Rackspace monitoring 1.0 Getting Started Guide General API information API Reference View More… Cloud Orchestration Rackspace Cloud Orchestration API 1.0 Rackspace Billing API V2 Billing Getting started General API information View More… Cloudfeeds Rackspace Cloud Feeds™ API 1.0 About this API Getting Started Guide View More… Customer Service Rackspace Customer Management Service API 4.24.0# Getting Started General API Information View More… Customer Identity Getting started General API information API Reference View More… Offerings Rackspace Offer API 2.0 Getting started General API information View More…",
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    "title": "Docs.Rackspace.Com | Rackspace Documentation",
    "content": "Rackspace Fabric Customer Portal Onboarding Guide Rackspace Fabric Ticketing Rackspace Services Rackspace VM Management for Public Cloud Rackspace Professional Services Database Administration Solutions View More… Rackspace Email Help for Common Issues with Rackspace Email Email Setup Wizard Getting Started with Rackspace Hosted Email View More… Microsoft 365 Getting Started with Office 365 Microsoft Office 365 Private Cloud Rackspace OpenStack Flex Rackspace Managed Security - Alert Logic Rackspace Private Cloud Powered by VMware View More… Rackconnect Global Rackconnect Global FAQ Public Cloud Amazon Web Services Google Cloud Platform OpenStack Public Cloud View More… User and Account Management Account Management Rackspace Identity Federation Identity federation for Rackspace Cloud: Map Policies and Permissions Rackspace Identity Federation User Guide Rackspace Identity Federation Guide OSPC Developer Documentation OSPC Documentation Home Cloud Block Storage Cloud Backup View More… Data Center LON7 (Global Switch) data center migration FAQ for managed customers SIN2 data center relocation colocation customer FAQ LON7 (Global Switch) Data Center Migration FAQ for Colocation customers View More… API Reference CTAPI Getting Started With Your API Rackspace Ticketing API v2.0 Getting Started View More… Cloud DNS API 1.0 Rackspace Cloud DNS API 1.0 Getting started General API Information View More… Dedicated Load Balancer V3 LOAD BALANCERS API 3.0 (dlbv3) Getting Started (dlbv3) General API Information (dlbv3) View More… Rackspace metrics 2.0 Getting started General API information Query API Reference View More… Rackspace monitoring 1.0 Getting Started Guide General API information API Reference View More… Cloud Orchestration Rackspace Cloud Orchestration API 1.0 Rackspace Billing API V2 Billing Getting started General API information View More… Cloudfeeds Rackspace Cloud Feeds™ API 1.0 About this API Getting Started Guide View More… Customer Service Rackspace Customer Management Service API 4.24.0# Getting Started General API Information View More… Customer Identity Getting started General API information API Reference View More… Offerings Rackspace Offer API 2.0 Getting started General API information View More…",
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  {
    "url": "https://docs.rackspace.com/docs/managing-domain-reputation",
    "title": "Managing Domain Reputation | Rackspace Documentation",
    "content": "This article describes best practices for managing your domain reputation to ensure that your email is considered to be trustworthy. Prerequisites Applies to: Administrator Difficulty: Easy Tools required: DNS host admin access Manage domain reputation Domain reputation, in terms of email, is a measure of how trustworthy others believe your domain's email to be. Every email recipient maintains their own specific measure of reputation, but there are many industry-accepted recommendations that domain owners can follow to build a solid reputation. As more and more email providers are strengthening their rules for what is considered untrustworthy, failure to follow these recommendations might lead to your mail being considered spam, rate limited, or rejected. The three pillars of any domain reputation strategy are Sender Policy Framework (SPF), Domain Keys Identified Mail (DKIM), and Domain-based Message Authentication, Reporting, and Conformance (DMARC). These features are designed to provide two basic things: A method of verifying that the email comes from a legitimate source specified by the domain owner. A method of verifying that the email comes from a legitimate source specified by the domain owner. A way for you, as the domain owner, to tell email providers what to do with messages that do not meet those legitimacy requirements. A way for you, as the domain owner, to tell email providers what to do with messages that do not meet those legitimacy requirements. Individually, these three pillars are limited in how much they can do, but together they form a fairly clear process for identifying legitimate email from your domain. Providing these clear indicators is fundamental to establishing a good domain reputation. Rackspace recommends the following 1, 2, 3 approach to establish domain reputation: Create an SPF record . SPF is a DNS record that tells the world where your email is authorized to come from. This record typically contains entries for your email hosting provider and any email services you use, such as ticketing systems, Customer Relationship Management systems (CRMs), and bulk sending services. Create an SPF record . SPF is a DNS record that tells the world where your email is authorized to come from. This record typically contains entries for your email hosting provider and any email services you use, such as ticketing systems, Customer Relationship Management systems (CRMs), and bulk sending services. Enable DKIM . DKIM applies an encrypted signature that is specific to your domain on every message sent from your domain. Most email service providers offer DKIM as a typically contains entries for your email hosting provider and any email services you use, such as ticketing systems, Customer Relationship Management systems (CRMs), and bulk sending services. Create an SPF record . SPF is a DNS record that tells the world where your email is authorized to come from. This record typically contains entries for your email hosting provider and any email services you use, such as ticketing systems, Customer Relationship Management systems (CRMs), and bulk sending services. Enable DKIM . DKIM applies an encrypted signature that is specific to your domain on every message sent from your domain. Most email service providers offer DKIM as a feature of their service. Typically, each sending service listed in your SPF record has its own DKIM signature that it adds to your email. Enable DKIM . DKIM applies an encrypted signature that is specific to your domain on every message sent from your domain. Most email service providers offer DKIM as a feature of their service. Typically, each sending service listed in your SPF record has its own DKIM signature that it adds to your email. Create a DMARC policy . DMARC is built on SPF and DKIM. It combines the validation results from both SPF and DKIM, and adds a \"sender alignment check\" to protect against many forms of spoofing. The policy part of DMARC is what allows you, as the domain owner, to specify what to do with email that fails these checks. It also includes a reporting aspect that is critical to long-term management of your domain's reputation. This reporting gives you visibility into the email being sent as your domain: where it's coming from (SPF), whether or not it's properly signed (DKIM), and whether or not it is passing your DMARC policy. Create a DMARC policy . DMARC is built on SPF and DKIM. It combines the validation results from both SPF and DKIM, and adds a \"sender alignment check\" to protect against many forms of spoofing. The policy part of DMARC is what allows you, as the domain owner, to specify what to do with email that fails these checks. It also includes a reporting aspect that is critical to long-term management of your domain's reputation. This reporting gives you visibility into the email being sent as your domain: where it's coming from (SPF), whether or not it's properly signed (DKIM), and whether or not it is passing your DMARC policy. Because many companies have multiple domains and use many both SPF and DKIM, and adds a \"sender alignment check\" to protect against many forms of spoofing. The policy part of DMARC is what allows you, as the domain owner, to specify what to do with email that fails these checks. It also includes a reporting aspect that is critical to long-term management of your domain's reputation. This reporting gives you visibility into the email being sent as your domain: where it's coming from (SPF), whether or not it's properly signed (DKIM), and whether or not it is passing your DMARC policy. Because many companies have multiple domains and use many services that require email, managing reputation across several domains can become complicated. Here are some general recommendations for managing your business email needs across many domains. The following sections offer some general recommendations for managing your business email needs accross many domains. Separate your email needs You should always separate mail by purpose and class (marketing, sales, transactional, person-to-person, and so on) by using specific subdomains wherever possible. The following table shows different email purposes and their suggested domain naming conventions: In addition to separating email by purpose, the following recommendations help to properly manage your domain's reputation: Never share DKIM keys between services. Each source should have its own DKIM key. Most services offer this as a feature. If a subdomain has multiple sending sources, then it has multiple SPF includes and DKIM keys. This is perfectly normal. Never share DKIM keys between services. Each source should have its own DKIM key. Most services offer this as a feature. If a subdomain has multiple sending sources, then it has multiple SPF includes and DKIM keys. This is perfectly normal. Segregating emails enables you to lock down each mail stream, as well as isolate each mail stream from any issues the others might have. This is important when it comes to managing the sending reputation of your different email sources. When it comes to managing your domain’s (and subdomain's) reputation, different classes of email have different considerations. Segregating emails enables you to lock down each mail stream, as well as isolate each mail stream from any issues the others might have. This is important when it comes to managing the sending reputation of your different email sources. When it comes to managing your domain’s (and subdomain's) reputation, different classes of email have different considerations. Configure SPF, DKIM, and DMARC for each subdomain is important when it comes to managing the sending reputation of your different email sources. When it comes to managing your domain’s (and subdomain's) reputation, different classes of email have different considerations. Segregating emails enables you to lock down each mail stream, as well as isolate each mail stream from any issues the others might have. This is important when it comes to managing the sending reputation of your different email sources. When it comes to managing your domain’s (and subdomain's) reputation, different classes of email have different considerations. Configure SPF, DKIM, and DMARC for each subdomain. Configure SPF, DKIM, and DMARC for each subdomain. Keep your sending sources segregated and manageable for both SPF and DKIM records. Keep your sending sources segregated and manageable for both SPF and DKIM records. Person-to-person corporate mail is special For person-to-person corporate mail, consider the following best practices: Reserve your primary domain for only person-to-person email (your employees). Reserve your primary domain for only person-to-person email (your employees). Don’t use vanity addresses on your primary domain for automated systems, such as [email protected] for your ticketing system. Don’t use vanity addresses on your primary domain for automated systems, such as [email protected] for your ticketing system. Configure an umbrella DMARC policy on the root domain, and create subdomain-specific DMARC policies based on the specific requirements and class of mail it represents. For example, you might use p=quarantine on your primary domain (person-to-person email), but p=reject on your outbound-only transactional email (support tickets). Taking this step also ensures that the root domain catches all DMARC reporting that might be missed or misconfigured at the subdomain level, as well as catching any unauthorized subdomains attempting to spoof your brand. Configure an umbrella DMARC policy on the root domain, and create subdomain-specific DMARC policies based on the specific requirements and class of mail it represents. For example, you might use p=quarantine on your primary domain (person-to-person email), but p=reject on your outbound-only transactional email (support tickets). Taking this step also ensures that the root domain catches all DMARC reporting that might be missed or misconfigured at the subdomain level, as well as catching any unauthorized subdom subdomain level, as well as catching any unauthorized subdomains attempting to spoof your brand. Configure an umbrella DMARC policy on the root domain, and create subdomain-specific DMARC policies based on the specific requirements and class of mail it represents. For example, you might use p=quarantine on your primary domain (person-to-person email), but p=reject on your outbound-only transactional email (support tickets). Taking this step also ensures that the root domain catches all DMARC reporting that might be missed or misconfigured at the subdomain level, as well as catching any unauthorized subdomains attempting to spoof your brand. Updated 5 days ago",
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    "url": "https://docs.rackspace.com/docs/remediating-compromised-mailbox-office-365",
    "title": "Remediating Compromised Mailbox Office 365 | Rackspace Documentation",
    "content": "This article describes how to remediate a compromised user account and mailbox in Office 365®. Prerequisites Applies to: Administrator Difficulty: Easy Time Needed: Approximately 1 hour Tools Needed: Administrators need Global Administrator permissions to the Office 365. For more information about prerequisite terminology, see Cloud Office support terminology . If an attacker has gained access to a user's account credentials, they can sign in as that user and perform actions as that user. The attacker has full access to the user's Office 365 Mailbox, SharePoint® and OneDrive®. Attackers might send emails as the user. Securing a compromised account is essential to prevent further issues from arising. Diagnosing a compromised mailbox The following symptoms may indicate that a user account or mailbox is compromised: NOTE: This is not a definitive list of symptoms. Compromised users may experience symptoms not included in this list, or may not experience any symptoms at all. Missing or deleted emails. Reports of people receiving email from the user that the user does not recall sending. Reports of people receiving email from the user without the corresponding message being in the Sent Items folder. Inbox rules that were not created by the user. These rules typically forward emails externally or move them to the Notes, Junk Email, RSS Subscription folders, or the Deleted Items folder. Changes to the user's Display Name or other contact information. Mailbox blocked from sending email. User receives the following Non-Delivery Report (NDR) when trying to send out email: Your message couldn't be delivered because you weren't recognized as a valid sender. The most common reason for this is that your email address is suspected of sending spam and it's no longer allowed to send email. Contact your email admin for assistance. Remote Server returned '550 5.1.8 Access denied, bad outbound sender.' Secure a compromised account Use the following steps to secure a compromised user account: Log in to your Office 365 Control Panel . Log in to your Office 365 Control Panel . From the left menu, select Office 365 Admin Center . From the left menu, select Office 365 Admin Center . In the Active Users section, select the impacted user and click the circle icon with the slash through it under the user's name at the top. The alternate text for the icon should read Block this user? . In the Active Users section, select the impacted user and click the circle icon with the 550 5.1.8 Access denied, bad outbound sender.' Secure a compromised account Use the following steps to secure a compromised user account: Log in to your Office 365 Control Panel . Log in to your Office 365 Control Panel . From the left menu, select Office 365 Admin Center . From the left menu, select Office 365 Admin Center . In the Active Users section, select the impacted user and click the circle icon with the slash through it under the user's name at the top. The alternate text for the icon should read Block this user? . In the Active Users section, select the impacted user and click the circle icon with the slash through it under the user's name at the top. The alternate text for the icon should read Block this user? . Click the checkbox the left of Block this user from signing in , then select Save changes . Click the checkbox the left of Block this user from signing in , then select Save changes . Select the back arrow in the upper left-hand corner of this window to go back to the user information screen. Select the back arrow in the upper left-hand corner of this window to go back to the user information screen. Select the OneDrive tab, then the Initiate sign-out link under the Sign-out section. Select the OneDrive tab, then the Initiate sign-out link under the Sign-out section. Select the key icon under the user's name, then select the options that you prefer, then click Reset . Select the key icon under the user's name, then select the options that you prefer, then click Reset . Uncheck the box to the left of Send password in email . If you selected to auto-generate a password, be sure to copy down the sign-in information on the next screen. Uncheck the box to the left of Send password in email . If you selected to auto-generate a password, be sure to copy down the sign-in information on the next screen. NOTE: Do not send the password in an email to the user. They might have other accounts, including personal email accounts, that are compromised which could provide the attacker with access to the account again. Remove email forwarding and malicious inbox rules Use the following steps to remove any email forwarding and inbox rules from the user's mailbox: Log in to your Office 365 Control Panel . Log in to your Office 365 Control Panel . From the left menu, select Office 365 Admin Center . From the left menu, select Office 365 Admin Center . In the Active Users section, password, be sure to copy down the sign-in information on the next screen. NOTE: Do not send the password in an email to the user. They might have other accounts, including personal email accounts, that are compromised which could provide the attacker with access to the account again. Remove email forwarding and malicious inbox rules Use the following steps to remove any email forwarding and inbox rules from the user's mailbox: Log in to your Office 365 Control Panel . Log in to your Office 365 Control Panel . From the left menu, select Office 365 Admin Center . From the left menu, select Office 365 Admin Center . In the Active Users section, select the impacted user and click the Mail tab. In the Active Users section, select the impacted user and click the Mail tab. Under the Email forwarding section, click Manage email forwarding . Under the Email forwarding section, click Manage email forwarding . If Forward all emails sent to this mailbox is checked, uncheck the box and then select Save changes . If Forward all emails sent to this mailbox is checked, uncheck the box and then select Save changes . NOTE: If forwarding is enabled and you can verify that the forwarding is not malicious, you can skip Step 5. Exit the user info screen by selecting the X in the upper right-hand part of the screen, then open the Exchange Admin Center by selecting Exchange under the Admin centers section of the menu. Exit the user info screen by selecting the X in the upper right-hand part of the screen, then open the Exchange Admin Center by selecting Exchange under the Admin centers section of the menu. In the upper right-hand corner of the Exchange Admin Center, select your user icon, then select Another user... In the upper right-hand corner of the Exchange Admin Center, select your user icon, then select Another user... Search for and select the affected user, then click OK . Search for and select the affected user, then click OK . Verify at the top of the window that you are working on behalf of the compromised user, then select organize email from the left menu. Verify at the top of the window that you are working on behalf of the compromised user, then select organize email from the left menu. On the inbox rules screen, audit the list of inbox rules. If there are any suspicious rules, you can either uncheck them to turn them off so they can be reviewed later, or delete them using the trashcan icon. On the inbox rules screen, audit the list of inbox rules. If there are any suspicious rules, you can either , then click OK . Verify at the top of the window that you are working on behalf of the compromised user, then select organize email from the left menu. Verify at the top of the window that you are working on behalf of the compromised user, then select organize email from the left menu. On the inbox rules screen, audit the list of inbox rules. If there are any suspicious rules, you can either uncheck them to turn them off so they can be reviewed later, or delete them using the trashcan icon. On the inbox rules screen, audit the list of inbox rules. If there are any suspicious rules, you can either uncheck them to turn them off so they can be reviewed later, or delete them using the trashcan icon. NOTE: Administrators are unable to review the inbox Sweep Rules through this screen. We recommend you or your user log in to their mailbox using the Outlook Web App ® and audit the Sweep Rules in their mailbox. Unblock the user from sending email Often when a user is compromised, the compromised account is used to send spam, which can get an account flagged by Microsoft's Anti-Abuse system and placed in the restricted users section to prevent them from sending email. Use the following steps to release the user from the restricted users section of the Security & Compliance center: Visit https://protection.office.com/#/restrictedusers and sign in with your Global Admin credentials. Visit https://protection.office.com/#/restrictedusers and sign in with your Global Admin credentials. This page lists users that are currently restricted from sending by Microsoft. Find the user you are working on and select Unblock . This page lists users that are currently restricted from sending by Microsoft. Find the user you are working on and select Unblock . A panel appears detailing the user that was restricted and recommended actions to take. Click Next when done. A panel appears detailing the user that was restricted and recommended actions to take. Click Next when done. Click Yes to confirm the change. Click Yes to confirm the change. NOTE: It may take 30 minutes to an hour before restrictions are removed. Additional information Having a compromised user can negatively impact your business. To reduce the risk of an account compromise, consider enforcing strong password policies and enabling multi-factor authentication for users in Office 365 . Updated 5 days ago",
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    "url": "https://docs.rackspace.com/reference/query-api-reference",
    "title": "Query Api Reference | Rackspace Documentation",
    "content": "Query API reference # Learn about the available Query API operations for the Rackspace Metrics API. Query Views Get data for metrics Query for a set of metrics Retrieve an aggregated set of metrics Retrieve an annotation Get data for a list of metrics Get data for metrics Query for a set of metrics Retrieve an aggregated set of metrics Retrieve an annotation Get data for a list of metrics Query Limits Retrieve limits Retrieve limits",
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    "url": "https://docs.rackspace.com/docs/contact-support",
    "title": "Contact Support | Rackspace Documentation",
    "content": "Support The Support drop-down menu within the portal allows you to access the following information: Support PIN : Displays information for the primary contact for your Rackspace account and security information such as your password, API key, and support PIN. Start a Chat : If you have access to live chat support, you can initiate a chat session here. Rackspace System Status : Displays the status of all Rackspace services and related components. You can view the status site here: https://rackspace.service-now.com/system_status Support Documentation : You're currently on our documentation site, but this also provides links to the Rackspace support documentation available at https://docs.rackspace.com/ Private cloud customers can also view profiles for their Technical Support Team members, including their contact information and areas of expertise. For any questions you can contact below are available for your support team. Support Numbers: INT +1 51 2 361 4935 (International Support) 🇳🇱 +31 0800-8899-0022 🇺🇸 +1 800-480-2708 🇦🇺 +61 1800-519-325 🇳🇿 +64 0800-519-325 🇬🇧 +44 0800-988-0300 🇭🇰 +852 852-800-901084 Refer to : https://www.rackspace.com/contact for Rackspace Support. Updated 5 days ago",
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    "url": "https://docs.rackspace.com/docs/import-or-export-contacts-in-rackspace-email",
    "title": "Import Or Export Contacts In Rackspace Email | Rackspace Documentation",
    "content": "This article describes how to import contacts to your Rackspace Email account from your previous mail provider and export contacts from Rackspace Email before upgrading to Microsoft® Exchange® or Office 365® . Prerequisites Applies to: User Difficulty: Easy Time needed: 10 minutes Tools required: Rackspace Email access For more information about prerequisite terminology, see Cloud Office support terminology . Import contacts to Rackspace Email Log in to your Rackspace Email mailbox at apps.rackspace.com . Click the Contacts tab. Click Import/Export Contacts . Under Import Contacts , click Choose File . Save the .csv file that contains the contacts that you want to import. Click Continue . Verify the information for each imported contact. Click Next and Previous to scroll through the contact list. After you verify that all contacts are correct, click OK to complete the import. Export contacts from your Rackspace Email account Log in to your Rackspace Email mailbox at apps.rackspace.com . Click the Contacts tab. Click My Contacts . Click Import/Export Contacts . Under Export Contacts , select your mail client. Click Export and download the .csv file of your contacts through your web browser. Updated 5 days ago",
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    "url": "https://docs.rackspace.com/docs/rackspace-email-control-panel-overview",
    "title": "Rackspace Email Control Panel Overview | Rackspace Documentation",
    "content": "Welcome to Rackspace Cloud Office. After you sign up for Rackspace Email services, you're ready to log in to your Cloud Office Control Panel. This article provides a brief overview of the Control Panel, which you can access at https://cp.rackspace.com (new Cloud Office customers) or https://login.rackspace.com/ (UK and MyRackspace customers). Control Panel main page After you log in to the Control Panel, you see a variety of sections that showcase the products that you have signed up for—in this case, Rackspace Email. Each product or service section has several options and tools. The main landing page includes the Rackspace Email section, as well as the Domains and News & Alerts sections. As you sign up for additional products, each product has its own section so that you can manage it directly from the landing page. The Rackspace Email section provides you with various options and tools like spam filtering, creating aliases, as well as creating and managing Group Lists. To view the available range of options for Rackspace Email, you can click on Rackspace Email in the Go to section menu. To view the available range of options for Rackspace Email, you can click on Rackspace Email in the Go to section menu. After you click Rackspace Email , new options appear, such as collaboration and the ability to upgrade your services, like adding more mailboxes. We recommend getting familiar with all the features so you can use the product to its full potential. After you click Rackspace Email , new options appear, such as collaboration and the ability to upgrade your services, like adding more mailboxes. We recommend getting familiar with all the features so you can use the product to its full potential. The following sections describe the options available for Rackspace Email on the Control Panel. Mailboxes : Add new mailboxes for your domain. Aliases : Add an alias for any active mailbox on your domain. Group Lists : Create a group list for users in your domain. Archiving : Archive all incoming and outgoing email for your domain. Settings : Specify values for folder cleanup, storage, access rights, and Webmail settings. Filter Settings : Control domain spam settings or individual mailbox settings such as spam handling. Edit Blocklists : Control domain or individual mailbox Blocklists settings. Edit Safelists : Control domain or individual mailbox Blocklists settings. Blocklists / Safelists : Rackspace Email on the Control Panel. Mailboxes : Add new mailboxes for your domain. Aliases : Add an alias for any active mailbox on your domain. Group Lists : Create a group list for users in your domain. Archiving : Archive all incoming and outgoing email for your domain. Settings : Specify values for folder cleanup, storage, access rights, and Webmail settings. Filter Settings : Control domain spam settings or individual mailbox settings such as spam handling. Edit Blocklists : Control domain or individual mailbox Blocklists settings. Edit Safelists : Control domain or individual mailbox Blocklists settings. Blocklists / Safelists : Search for users on Blocklists or safelists. Domain Details : Get a summary of your domain services and products. Mailbox Details : Get a summary of your domains' mailboxes. Mail Forwarding : See which mailboxes on your domains have forwarding enabled. Company Directory : Manage your domains' company contacts. Shared Calendar : Manage users to share their calendars. Sync : Synchronize your contacts and calendar to your mobile device. Email Hosting : Upgrade your services with Rackspace Email. Cloud Drive & Server Backup : Add the Cloud Drive and Server Backup services to your domain. SharePoint : Enable your free 250 MB of the SharePoint service for your domain. News & Alerts section The News & Alerts section displays any current scheduled maintenance and a system status updater. Domains section You use the Domains section to access your domains' DNS settings, add disclaimers, view domain details, and set spam filtering. Click the More link to access more options like split-domain routing, migrations, editing the catch-all address, and the Email Everyone feature. The following sections describe the options available for Domains on the Control Panel. Domain Details : View a summary of your domain services and products. DNS Settings : Manage and view the DNS settings for your domains. Email Archiving : Archive all incoming and outgoing email for your domain. Global Access Rights : Grant or disable access for POP or IMAP connections. Set Preferences : Control your domain spam settings or individual mailbox settings such as spam handling. Edit Blocklists : Control domain or individual mailbox Blocklists settings. Edit Safelists : Control domain or individual mailbox Blocklists settings. Blocklists / Safelists : Search for users on Blocklists or Safelist. Split Domain Routing : Set up and manage split domain routing. Email Everyone : Email everyone on your domain at once. Disclaimers - Add a company disclaimer to settings for your domains. Email Archiving : Archive all incoming and outgoing email for your domain. Global Access Rights : Grant or disable access for POP or IMAP connections. Set Preferences : Control your domain spam settings or individual mailbox settings such as spam handling. Edit Blocklists : Control domain or individual mailbox Blocklists settings. Edit Safelists : Control domain or individual mailbox Blocklists settings. Blocklists / Safelists : Search for users on Blocklists or Safelist. Split Domain Routing : Set up and manage split domain routing. Email Everyone : Email everyone on your domain at once. Disclaimers - Add a company disclaimer to your outgoing email. Catch All Address : Add a mailbox to capture any incoming mail sent to an address that doesn't exist on your domain. Migrations : Set up new migrations for migrating company data from a previous hosting provider. Domain Details : Get a summary of your domain services and products. Mailbox Details : Get a summary of your domains' mailboxes. Mail Forwarding : See which mailboxes on your domains have forwarding enabled. Use the Feedback tab to make any comments or ask questions. You can also start a conversation with us . Updated 5 days ago",
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  {
    "url": "https://docs.rackspace.com/docs/adding-a-managed-operations-service-level-to-your-cloud-account",
    "title": "Adding A Managed Operations Service Level To Your Cloud Account | Rackspace Documentation",
    "content": "A Rackspace Managed Operations account extends the managed support level from our Managed Services offering into our Cloud offering. This offer provides an additional level of support and management that includes monitoring, operating system layer support, and technical guidance for your Rackspace Cloud portfolio. Managed Operations accounts include access to a dedicated support team available 24x7x365 by phone, chat, email, and online support ticket. The team supports your Cloud Servers from the operating system level through the application stack of Microsoft® SQL Server™, .NET® and Internet Information Services (IIS), as well as the Linux®, Apache®, MySQL®, and PHP (LAMP) stack on Linux®. Rackspace regularly patches and updates your Cloud Server. We also manage your Cloud Databases and provide basic database administrator assistance, such as user and table management and data backups. The Managed Operations team provides monitoring services and proactively responds to any alerts. As a Managed Operations customer, you can configure up to eight monitors per server with any combination of ping, port, and URL. For a list of supported operating system versions and applications for Linux, see Linux Spheres of Support for Dedicated and Managed Operations . For information about support for Windows®, see Cloud Servers with Managed Operations Support for Windows . No, upgrading to a Managed Operations account doesn't change server Internet Protocol (IP) addresses or hostname. It also doesn't change server IDs, your Rackspace Cloud account number, or your username and password combination. Suppose you choose to upgrade to a Managed Operations account. In that case, you must either delete any active Cloud Servers and images that run unsupported operating systems or transfer those unsupported images to a separate account. After you have taken these steps, you are eligible to upgrade. If you need a new Cloud Server or Cloud Database, you can create the image on the server or have the Managed Operations team create it for you. In either case, we update, patch, and run the instance for you. To upgrade to a Rackspace Managed Operations account, you must have an account that meets the following conditions: The account is active and up to date on all billing invoices. The account is active and up to date on all billing invoices. No Cloud Servers on the account run on unsupported operating systems. No Cloud Servers on the account run steps, you are eligible to upgrade. If you need a new Cloud Server or Cloud Database, you can create the image on the server or have the Managed Operations team create it for you. In either case, we update, patch, and run the instance for you. To upgrade to a Rackspace Managed Operations account, you must have an account that meets the following conditions: The account is active and up to date on all billing invoices. The account is active and up to date on all billing invoices. No Cloud Servers on the account run on unsupported operating systems. No Cloud Servers on the account run on unsupported operating systems. No Cloud Server images exist on the account for unsupported operating systems. A technical account manager can ensure that Managed Operations is the best fit for your needs. No Cloud Server images exist on the account for unsupported operating systems. A technical account manager can ensure that Managed Operations is the best fit for your needs. Contact your Rackspace Support team to learn more about Managed Operations service level pricing. Rackspace Technology determines the monthly individual account fee, which covers the monthly account administration. Every Cloud Server or Database instance incurs a service fee that represents the administration of each server instance. This fee structure enables Rackspace to provide you with our managed service at the lowest possible cost. We do not prorate the account fee. However, the service fee is a utility-based fee that bills only the amount of time that your instance is active. Not at this time. However, if you notice issues or have questions about capacity, your Rackspace Account team can work with you and recommend solutions. No, your Rackspace Account team does not troubleshoot your program code. New Cloud Servers on Managed Operations accounts have a basic Rackspace Cloud Backup configuration. This configuration backs up directories that commonly contain user data weekly. The default backup profile is not a full system backup. Our support team can assist you with adding more locations to the backup profile or changing the time interval between backups. Because Cloud Backup stores its archives in Cloud Files, standard storage and bandwidth costs for Cloud Files apply. Deleting a Cloud Server does not delete associated backup archives in Cloud Files. You must manually remove these archives. Because Rackspace offers Managed Operations at the account level, those services apply to every cloud product on an account. If you want Managed Operations to apply to only certain cloud products, you need to move the products for which you don't want Managed Operations to a separate account. During the upgrade full system backup. Our support team can assist you with adding more locations to the backup profile or changing the time interval between backups. Because Cloud Backup stores its archives in Cloud Files, standard storage and bandwidth costs for Cloud Files apply. Deleting a Cloud Server does not delete associated backup archives in Cloud Files. You must manually remove these archives. Because Rackspace offers Managed Operations at the account level, those services apply to every cloud product on an account. If you want Managed Operations to apply to only certain cloud products, you need to move the products for which you don't want Managed Operations to a separate account. During the upgrade process, Rackspace performs the following steps: Resets the root password for each server to gain access to the server. Creates a Rackspace management account on each server. Installs the Rackspace Cloud Backup agent. Installs the Monitoring Agent. If necessary, installs the vendor-provided kernel and prepare for updates. Because rebooting a server during the upgrade process might cause problems, you should image each server before an upgrade. Rackspace does not perform this step for you. You should also ensure that all of your services (such as MySQL) restart upon reboot before you upgrade. In addition, you need to open port 445 for Microsoft Windows® or port 22 for Linux for the automation to run successfully. Rackspace can open ports manually only after you associate a server to a Managed Operations account. We recommend that you work with your account manager (AM) throughout the upgrade process to ensure that you have the best possible experience. The following list describes reasons why you should work with an AM: If an automated server upgrade fails, an administrator must log in and complete the work. The automation occurs on port 22 on Linux and port 445 on Windows. If these ports are inactive, the server automation process fails, but the account still upgrades. If you don't want to use port 22 or 443 , Rackspace can make a manual change that enables you to rerun the automation on a different port. If you have older servers that run operating systems that Managed Operations doesn't support, an AM can provide you with options for moving to the most appropriate operating system. An AM can review your architecture to ensure that it's appropriate for a cloud-based environment. An AM can help you set expectations for your bill. Changing to a new service level agreement might also change your AM. When this occurs, the process includes a hand-off from your current AM to your new AM. Yes, the process is similar to port 22 or 443 , Rackspace can make a manual change that enables you to rerun the automation on a different port. If you have older servers that run operating systems that Managed Operations doesn't support, an AM can provide you with options for moving to the most appropriate operating system. An AM can review your architecture to ensure that it's appropriate for a cloud-based environment. An AM can help you set expectations for your bill. Changing to a new service level agreement might also change your AM. When this occurs, the process includes a hand-off from your current AM to your new AM. Yes, the process is similar to the process you use to link your Managed Hosting accounts and your cloud accounts. You can contact the Rackspace Managed Operations account team by chat, phone, or submitting a ticket online. You can find the phone number and links to other communication methods in the Cloud Control Panel . At this time, you can only upgrade to Rackspace Managed Operations. If you want to remove the managed service, you need to create a new account and build new Cloud Servers and Cloud Databases. Use the Feedback tab to make any comments or ask questions. You can also click Contact Us to start the conversation . Updated 5 days ago",
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  {
    "url": "https://docs.rackspace.com/docs/run-additional-passes-with-migrationwiz",
    "title": "Run Additional Passes With Migrationwiz | Rackspace Documentation",
    "content": "When you migrate email to Rackspace, the new Rackspace mailboxes' migration might not be complete after the first migration pass. This incomplete migration usually occurs during the switch over phase when changing MX records. During that time, email might continue to be delivered to the environment from which you are migrating. To mitigate this issue, you can run additional migration passes. These extra passes capture differential data and migrate any new items that might not have been available during the first migration. Details about additional passes Every migrated mailbox receives up to 10 passes at no additional charge. Following are some additional details about migration passes: MigrationWiz® does not duplicate items that the service itself migrated. No matter how many times you submit a migration, you should not encounter duplicates. MigrationWiz® does not duplicate items that the service itself migrated. No matter how many times you submit a migration, you should not encounter duplicates. MigrationWiz does not delete items during delta migration passes. For example, an email migrated during a first migration pass and later deleted at the source remains in the destination Rackspace mailbox during additional passes. MigrationWiz does not delete items during delta migration passes. For example, an email migrated during a first migration pass and later deleted at the source remains in the destination Rackspace mailbox during additional passes. MigrationWiz does not update items during additional migration passes—it migrates only items not migrated previously. For example, if an email migrated during a first migration pass and was later modified at the source, the process does not update that email in the destination Rackspace mailbox during an additional migration pass. MigrationWiz does not update items during additional migration passes—it migrates only items not migrated previously. For example, if an email migrated during a first migration pass and was later modified at the source, the process does not update that email in the destination Rackspace mailbox during an additional migration pass. If you move emails to different source sub-folders during a migration, those emails might appear in a second folder after an additional pass. For example, suppose that MigrationWiz migrated emails in source folder A, but later those emails were moved to source folder B. MigrationWiz remembers which emails it migrated from folder A. However, because items moved to a new source folder B, MigrationWiz migrates these emails to folder B in the destination Rackspace mailbox. If you move emails to different source sub later modified at the source, the process does not update that email in the destination Rackspace mailbox during an additional migration pass. If you move emails to different source sub-folders during a migration, those emails might appear in a second folder after an additional pass. For example, suppose that MigrationWiz migrated emails in source folder A, but later those emails were moved to source folder B. MigrationWiz remembers which emails it migrated from folder A. However, because items moved to a new source folder B, MigrationWiz migrates these emails to folder B in the destination Rackspace mailbox. If you move emails to different source sub-folders during a migration, those emails might appear in a second folder after an additional pass. For example, suppose that MigrationWiz migrated emails in source folder A, but later those emails were moved to source folder B. MigrationWiz remembers which emails it migrated from folder A. However, because items moved to a new source folder B, MigrationWiz migrates these emails to folder B in the destination Rackspace mailbox. Run additional passes when migrating with MigrationWiz Log in to the migration portal through the link you received when you signed up for MigrationWiz. The link looks similar to the following one: https://rackspace.selfmigration.com/Public/Default.aspx?t=MjEyMTRiMGYtOW . After you log in, you are directed to the page that you were previously on. Log in to the migration portal through the link you received when you signed up for MigrationWiz. The link looks similar to the following one: https://rackspace.selfmigration.com/Public/Default.aspx?t=MjEyMTRiMGYtOW . After you log in, you are directed to the page that you were previously on. To view all migration projects, click the My migrations link in the upper-right corner of the page. To view all migration projects, click the My migrations link in the upper-right corner of the page. In the Actions column of the Migrations Projects table, click the Migrate New Items icon. The Status changes to Processing , indicating that the pass has begun. In the Actions column of the Migrations Projects table, click the Migrate New Items icon. The Status changes to Processing , indicating that the pass has begun. Use the Feedback tab to make any comments or ask questions. You can also start a conversation with us . Updated 5 days ago",
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    "url": "https://docs.rackspace.com/docs/types-of-databases",
    "title": "Types Of Databases | Rackspace Documentation",
    "content": "There are two main types of databases: SQL and NoSQL. They are traditionally known as relational and non-relational databases, respectively. They differ in how the type of build, the kind of information they store, and how they store that information. Relational Databases A relational database enables you to store related data across multiple tables and link it by establishing a relationship between the tables. A relational database management system (RDBMS) is a database management system (DBMS) based on this relational model. All RDBMSs must satisfy ACID properties (atomicity, consistency, isolation, and durability). This requirement provides an efficient way to store data because it enables you to enter data once and then reference it from elsewhere in the database. The relationships between data sets are classified as follows: One-to-one : One table record relates to one record in another table. One-to-one : One table record relates to one record in another table. One-to-many : One table record relates to many records in another table. One-to-many : One table record relates to many records in another table. Many-to-one : More than one table record relates to one table record in another table. Many-to-one : More than one table record relates to one table record in another table. Many-to-many : More than one table record relates to more than one record in another table. Many-to-many : More than one table record relates to more than one record in another table. Non-relational Databases The term NoSQL refers to databases that do not follow traditional RDBMS principles. NoSQL is an open-source database technology designed to handle big data. It was developed by Amazon®, Google®, LinkedIn®, Twitter®, and similar companies as they looked for ways to handle unprecedented data volumes and operation volumes under tight latency constraints. NoSQL databases, designed to overcome the limitations of transactional databases, can handle structured data, semi-structured data, and unstructured data. Unstructured data can include sensor data, social sharing details, personal settings, photos, location-based information, online activity, usage metrics, and other data. NoSQL databases can store semi-structured and unstructured data as documents in JSON or XML format. These types of NoSQL databases are document-oriented databases . NoSQL graph databases store information about networks, such as professional or they looked for ways to handle unprecedented data volumes and operation volumes under tight latency constraints. NoSQL databases, designed to overcome the limitations of transactional databases, can handle structured data, semi-structured data, and unstructured data. Unstructured data can include sensor data, social sharing details, personal settings, photos, location-based information, online activity, usage metrics, and other data. NoSQL databases can store semi-structured and unstructured data as documents in JSON or XML format. These types of NoSQL databases are document-oriented databases . NoSQL graph databases store information about networks, such as professional or social connections. NoSQL can process unstructured big data at great speed. Analyzing high-volume, real-time data, such as website clickstreams, can yield significant business advantages. Next step Properties of RDBMSs and NoSQL databases Use the Feedback tab to make any comments or ask questions. You can also start a conversation with us . Updated 5 days ago",
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  {
    "url": "https://www.rackspace.com/about/culture",
    "title": "Culture | Rackspace Documentation",
    "content": "Overview At Rackspace Technology, we’re obsessed with empowering our customers to grow their business, increase their efficiency and deliver the future. We make this happen through our technical expertise across the world’s leading technologies. Our approach — which we’ve branded Fanatical Experience™ — is at the heart of everything we do. Since 1999, this has guided how we care for customers, one another, our communities and our planet. It’s our way of helping to make the world a better place. Our communities Core values Our employees, affectionately called “Rackers,” are our true strength and differentiator. They embody our core values: Excellence . We are an accountable, disciplined, high-performing company with proven results. Customer-driven . We are proactive, collaborative and committed to success for our customers. Expertise . Rackers are passionate learners who are embedded in our customers’ businesses to provide unbiased solutions. Agility . We adopt new technologies and evolve services to meet customers where they are in their journey. Compassion . We’re one team doing the right thing for our customers, communities and each other. As valued members of a winning team on an inspiring mission, Rackers make a real difference for our customers. It’s why we’re frequently recognized as an employer of choice by global industry-leading programs, including Great Place to Work, Forbes and Fortune. Diversity, Inclusion & Belonging at Rackspace Technology Rackspace Technology believes that diversity of thought sparks innovation. We strive to create an environment that encourages Rackers to be authentic and share their unique backgrounds and perspectives. Our commitment to inclusion fosters a sense of belonging that makes our culture truly unique. Our global diversity, inclusion and belonging strategy is built on the foundation that all Rackers and potential Rackers, customers, vendors, business partners and guests are treated with respect, and are not discriminated against based on who they are. Our strategy helps us hire key talent, drive revenue and support the communities in which we serve. Our Rackers actively participate in global Racker Resource Groups that provide diversity education, professional development, networking, support and a place for belonging. Our Racker Resource Groups include: EAST – Elevating Asian Strengths and Talents. Lavender – Supporting mental wellness and physical abilities. NextGen – Empowering future leaders through mentorship, relationship building, and creativity. POWER – Professional Organization for Women’ , customers, vendors, business partners and guests are treated with respect, and are not discriminated against based on who they are. Our strategy helps us hire key talent, drive revenue and support the communities in which we serve. Our Rackers actively participate in global Racker Resource Groups that provide diversity education, professional development, networking, support and a place for belonging. Our Racker Resource Groups include: EAST – Elevating Asian Strengths and Talents. Lavender – Supporting mental wellness and physical abilities. NextGen – Empowering future leaders through mentorship, relationship building, and creativity. POWER – Professional Organization for Women’s Empowerment at Rackspace Technology. RackFam – Providing support for working families. RackVET – Leveraging the talent of our military veterans. RISE – To lift Black, African and African American Rackers. Together with Pride – Supporting LGBTQ+ and educating Rackers and allies. VIVA! – Celebrating and promoting our Latin-X cultures. Rackspace Technology has implemented an equal opportunity policy and statement to ensure that this foundation remains solid. This statement can be found on our Rackspace Technology Careers page . Rack Gives Back Rack Gives Back is our flagship volunteer program, empowering Rackers to make a meaningful impact in theircommunities. Every Racker receives a minimum of 40 hours of volunteer time off (VTO) annually, enabling them to support local nonprofits, participate in global service events and contribute to causes that align with their passions. In the past year alone, Rackers volunteered over 22,000 hours , raised more than $151,000 and participated in 25 events around the globe . From fighting food insecurity and promoting sustainability to advocating for mental health, Rackers continue to show up with heart, purpose and the drive to make a difference. Together, we're building stronger communities — one act of service at a time. 2024 Recap 2023 Recap 2022 Recap The Rackspace Foundation The Rackspace Foundation is a 501(c)(3) nonprofit funded entirely by Rackers and dedicated to building stronger communities through education — especially in science, technology, engineering and math (STEM). We believe every student deserves access to high-quality learning experiences that inspire curiosity and unlock potential. That’s why we invest in programs that meet basic needs while also opening doors to mentorship, creativity and hands-on STEM learning. With over $8 million raised and more than 10,000 students impacted, the Rackspace Foundation takes a community-based, holistic approach to giving. We Recap 2023 Recap 2022 Recap The Rackspace Foundation The Rackspace Foundation is a 501(c)(3) nonprofit funded entirely by Rackers and dedicated to building stronger communities through education — especially in science, technology, engineering and math (STEM). We believe every student deserves access to high-quality learning experiences that inspire curiosity and unlock potential. That’s why we invest in programs that meet basic needs while also opening doors to mentorship, creativity and hands-on STEM learning. With over $8 million raised and more than 10,000 students impacted, the Rackspace Foundation takes a community-based, holistic approach to giving. We partner with local and global organizations to provide donation matching, skills-based volunteerism and strategic support where it’s needed most. By supporting STEM in our communities, we help students discover their passions, build confidence and explore possibilities. Together, we fuel innovation by investing in the next generation of thinkers and doers. Racker2Racker (R2R) Racker2Racker is our employee-led assistance program created to support Rackers during personal hardships. Whether facing a medical emergency or unexpected life challenge, this program provides confidential financial support when it's needed most. Managed by a trusted third-party partner, Racker2Racker is funded by Rackers who want to lift each other up — not just at work, but in life. With annual and special giving campaigns, Racker2Racker turns generosity into action, ensuring no Racker has to face tough times alone. Together, we take care of our own by putting compassion into action. UK Armed Forces Covenant (AFC) Rackspace Technology® is a proud signatory to the UK Armed Forces Covenant , a promise by the British nation to ensure that those who serve or have served in the Armed Forces and their families are treated fairly. We commit to support UK military personnel, veterans, reservists, and their families. We are pleased to employ members of the military community, recognising the enormous contribution they make to our company and to the country. We also proudly hold the Defence Employer Recognition Scheme (ERS) Silver Award. We have a long-standing tradition of honouring our veterans on a global scale, through our own RackVET Racker Resource Group (RRG). It is focused on supporting our military veterans and reservists and family members. We seek to support the community through our flexible human resource (HR) policies for reservists and military spouses and partners. We actively promote volunteering and each year. reservists, and their families. We are pleased to employ members of the military community, recognising the enormous contribution they make to our company and to the country. We also proudly hold the Defence Employer Recognition Scheme (ERS) Silver Award. We have a long-standing tradition of honouring our veterans on a global scale, through our own RackVET Racker Resource Group (RRG). It is focused on supporting our military veterans and reservists and family members. We seek to support the community through our flexible human resource (HR) policies for reservists and military spouses and partners. We actively promote volunteering and each year. Also, we proudly participate in the Royal British Legion Poppy Appeal. Read more here . Ready to start the conversation? We’re experts on your side, doing what it takes to get the job done right — from the first consultation to your daily operations.",
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  {
    "url": "https://docs.rackspace.com/docs/set-up-an-api-key-cloud-office-control-panel",
    "title": "Set Up An Api Key Cloud Office Control Panel | Rackspace Documentation",
    "content": "The Rackspace Email application programming interface (API) provides most of the functions of the control panel through a REST-based web API. The API allows you to programmatically administer common tasks by using your own application to perform common tasks such as adding mailboxes and more. You can apply these changes independently of your application's language or nature. Detailed documentation for using the API is located at https://api-wiki.apps.rackspace.com/api-wiki/index.php/RestAPI . Prerequisites Applies to: Administrator Difficulty: Moderate Time needed: 5 minutes Tools required: Super admin access For more information on prerequisite terminology, see Cloud Office support terminology . To implement the API into your application, you must first generate an API key. API keys are unique to each administrator. To differentiate human actions and application actions, consider creating a separate administrator login for your API. Only super administrators will have access to the API. To generate an API key Use the following steps to generate an API key: Log in to the Cloud Office Control Panel . Log in to the Cloud Office Control Panel . At the top of the page, click your account name and select My Profile from the menu. At the top of the page, click your account name and select My Profile from the menu. Click Generate API Keys to create new API keys or View API Keys if you have existing API keys. When viewing existing API keys, you have the option to generate new API keys. Warning: If you are using existing keys, generating new keys breaks applications that are using the existing keys. Click Generate API Keys to create new API keys or View API Keys if you have existing API keys. When viewing existing API keys, you have the option to generate new API keys. Warning: If you are using existing keys, generating new keys breaks applications that are using the existing keys. Important: Avoid recording the API key information outside of the control panel. This information allows unrestricted access to make changes to your account. Use extreme discretion when using these keys. No further action is needed in the control panel. You can now develop applications for your account. Updated 5 days ago",
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    "title": "Getting Started Dlbv3 | Rackspace Documentation",
    "content": "This Getting Started guide provides information to complete the following tasks: Get your credentials Send a request to the API service Authenticate Concepts To start using the API and run the examples in this section, you need the following items: MyRackspace account number, username, and password Command-line tool or browser client for communicating with the API service You also need the service access endpoint for the load balancer that you want to view and manage. MyRackspace accounts allow you to self-manage data and resources in your Rackspace hosted environment. If you don’t know your account credentials, contact your account administrator, or Rackspace Support.",
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    "url": "https://docs.rackspace.com/docs/understanding-dba-solution-offerings",
    "title": "Understanding Dba Solution Offerings | Rackspace Documentation",
    "content": "The DBA Service solution is a tiered offering with two levels: Proactive Database Management Advanced Database Tuning The following sections provide information about selecting the right DBA solution level for your business. Understanding Proactive Database Management Understanding Advanced Database Tuning Understanding sample scenarios for PDM and ADT Understanding supported database types Understanding Proactive Database Management Proactive Database Management (PDM) is the core offering for the DBA solution. We developed PDM for stable environments that require minimal support and anticipated changes, such as those used for testing and development. PDM provides the following services: Support: The Rackspace Technology team of certified DBAs actively monitors your database, responds to alerts, and provides limited troubleshooting. Monitoring: Rackspace Technology monitors the metrics and events that are relevant to your database. Rackspace Technology addresses any detected issues or, if necessary, notifies you about what steps to take. Backup: Rackspace Technology ensures that your backups execute as expected and assists with restoring from a backup if necessary. User and Security management: Rackspace Technology helps you securely manage access to your environment, employing best practices to help maintain security. General Troubleshooting and support: The Rackspace technology support team provides limited 24-hour support. Understanding Advanced Database Tuning Advanced Database Tuning (ADT) is an additional service that you can purchase along with PDM. The ADT service level is ideal for databases that might require performance analysis as well as in-depth troubleshooting and research. Choose ADT if your database is critical to your application and optimal performance is essential. This service includes the following features: Lead Database Administrator (DBA): Work with dedicated Lead DBA who conducts regular health checks to identify potential issues in your environment. Performance analysis and optimization: Receive an analysis of database issues and tuning suggestions to ensure maximum performance. Advanced Troubleshooting: Work with our experts to diagnose complex database issues and receive prescriptive guidance on how to best use the database from within your application. Best Practice consultation: Leverage the expertise of our DBAs to answer complex questions about your database. Long-term database planning: Receive expert guidance to plan for the long-term evolution of your database implementation. Understanding Sample Scenarios for PDM and ADT The following table shows some sample scenarios and the service tiers with which they are typically associated: Understanding Supported Database Types The following table shows the database technologies currently supported by Rackspace and tuning suggestions to ensure maximum performance. Advanced Troubleshooting: Work with our experts to diagnose complex database issues and receive prescriptive guidance on how to best use the database from within your application. Best Practice consultation: Leverage the expertise of our DBAs to answer complex questions about your database. Long-term database planning: Receive expert guidance to plan for the long-term evolution of your database implementation. Understanding Sample Scenarios for PDM and ADT The following table shows some sample scenarios and the service tiers with which they are typically associated: Understanding Supported Database Types The following table shows the database technologies currently supported by Rackspace Technology DBA services: Rackspace Technology DBA services can also accommodate databases that are not listed here. Contact customer support for more information. Updated 5 days ago",
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    "url": "https://www.rackspace.com/security/application-security",
    "title": "Application Security | Rackspace Documentation",
    "content": "On this page: Business Challenge Use Cases Case Study Supported Platforms Resources Get Started Protect your web applications against data breaches with our enterprise-class WAF, DDoS and CDN solutions for application security. In addition to protection, these solutions also bolster application performance to help build better experiences for your end-users, and they’re backed by 24x7x365 support from our certified application security experts. Use Cases Next-level web application and API protection Deploying a holistic web application and API protection (WAAP) solution can strengthen your information security strategy and provide insight into emerging risks to target security gaps and stop web and API-based attacks. Rackspace offers Akamai’s App & API Protector to protect entire web and API estates with a holistic set of technologies for web application firewall, bot mitigation, API security, and DDoS protection under a single solution that is actually easy to use. Rackspace’s version of this offering is specially curated for commercial businesses – with expert support provided by Rackspace Elastic Engineering for Security. Real-time threat protection Help protect your web applications against bots, attackers, DDoS and the Open Web Application Security Project (OWASP) Top 10 threats. This solution offers: Web Application Firewall (WAF) Global Content Delivery Network (CDN) DDoS Mitigation DNS Services A real-time reporting dashboard Improve web and mobile site delivery and reliability Reduce latency and optimize your site’s performance with our global content delivery network (CDN) and DNS services. These services enable dynamic content acceleration, static content caching, image optimization and mobile delivery. CDN: lightning-fast 0.3ms processing times with instant global updates DNS: General DNS queries are redirected to provider proxy for immediate traffic enhancements, enabling protections against DNS threats and other security risks. Address PCI Requirements Establish a best-in-class PCI-certified web application firewall that enables you to fulfill PCI DSS requirement 6.6. Optimize web server utilization costs Block malicious traffic before it reaches your web application, to achieve lower web-server utilization and reduced bandwidth consumption. Expert technology services Rackspace Technology experts provide on-boarding assistance, configuration, policy setup, tuning and 24x7x365 expert application security support. Experts are also on hand to help with custom deployments of advanced policies and features such as: Bot or SSL management Load balancing Rate limiting SIEM integration Analytics Do You Know Your Cybersecurity Risk Score? Cyber PCI Requirements Establish a best-in-class PCI-certified web application firewall that enables you to fulfill PCI DSS requirement 6.6. Optimize web server utilization costs Block malicious traffic before it reaches your web application, to achieve lower web-server utilization and reduced bandwidth consumption. Expert technology services Rackspace Technology experts provide on-boarding assistance, configuration, policy setup, tuning and 24x7x365 expert application security support. Experts are also on hand to help with custom deployments of advanced policies and features such as: Bot or SSL management Load balancing Rate limiting SIEM integration Analytics Do You Know Your Cybersecurity Risk Score? Cybersecurity Risk Self-Assessment By answering these simple questions about your cybersecurity technology, processes and people, you’ll receive a cybersecurity risk score against our benchmark that can help identify common security risks in your environment that you may not be aware of. See more case studies Our Approach Discover a partnership that can help you achieve more – for your people, your business and your customers – today and into the future. Consulting and Advisory Services Professional Services Managed Services Fanatical Experience™ Rackspace Fabric™ Ready to Get Started? We’re on your side, doing what it takes to get the job done right — from the first consultation to your daily operations. Contact us for a free quote. Our Expertise Explore our expert credentials and industry recognition. Recognized leadership Providing innovation and leadership in the technology services industry for 20+ years. AWS Security Hub Partner Google Cloud Platform Security Specialization Power Your Advantage Discover related technology platforms and solutions to help you achieve smarter business outcomes. Amazon Web Services Experience how AWS’s leading-edge cloud capabilities can help you work smarter, lower costs and innovate with agility. Google Cloud Accelerate your business with Rackspace Services and tailored solutions on Google Cloud's innovative technology. Microsoft Azure Solve cloud challenges with a managed Microsoft Azure solution that helps you build new revenue streams, increase efficiency and deliver incredible experiences. VMware As a VMware Cloud Service Provider Pinnacle partner, Rackspace Technology delivers fully managed VMware Cloud Foundation™ solutions to help optimize performance, lower costs and ensure compliance. Rackspace Elastic Engineering Your Elastic Engineering for Security pod works as an extension of your team helping you meet cloud security and compliance goals. Related Resources Learn more about services to support your application security. Cloud Security Posture Assessment Why Legacy Applications are Holding You Back Why Legacy Applications are Holding You Back Ready to start the conversation? Ready to start the conversation? Fill out the form to be connected to one of our experts. you build new revenue streams, increase efficiency and deliver incredible experiences. VMware As a VMware Cloud Service Provider Pinnacle partner, Rackspace Technology delivers fully managed VMware Cloud Foundation™ solutions to help optimize performance, lower costs and ensure compliance. Rackspace Elastic Engineering Your Elastic Engineering for Security pod works as an extension of your team helping you meet cloud security and compliance goals. Related Resources Learn more about services to support your application security. Cloud Security Posture Assessment Why Legacy Applications are Holding You Back Why Legacy Applications are Holding You Back Ready to start the conversation? Ready to start the conversation? Fill out the form to be connected to one of our experts. Fill out the form to be connected to one of our experts. By submitting this form, I acknowledge that someone from Rackspace Technology will contact me via email or phone to discuss my request. You may withdraw your consent to receive additional information from Rackspace Technology at any time. Information collected in this form is subject to the Rackspace Technology Privacy Notice . Rackspace Technology Support To create a ticket or chat with a specialist regarding your account, log into your account. Legacy Datapipe One (Service Now) Rackspace Sovereign Services UK Support Phone 1-800-961-4454 International Support +1-512-361-4935 Help Documentation Support Documentation API Documentation System status Email & Apps system status Rackspace system status Rackspace Technology Careers Rackspace Technology accelerates the value of the cloud during every phase of a customer’s digital transformation. Join us on our mission.",
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    "url": "https://docs.rackspace.com/docs/updating-password-authentication-method-on-your-ios-device",
    "title": "Updating Password Authentication Method On Your Ios Device | Rackspace Documentation",
    "content": "To ensure that the SMTP settings for your iPhone, iPad, or iPod are correctly configured, perform the following steps: From the home screen on your device, tap Settings and then tap Mail, Contacts, Calendars . From the home screen on your device, tap Settings and then tap Mail, Contacts, Calendars . Under Accounts , tap the email account. Under Accounts , tap the email account. Tap Account . Tap Account . Scroll down and tap SMTP under Outgoing Mail Server . Scroll down and tap SMTP under Outgoing Mail Server . Tap your primary server ( secure.emailsrvr.com ). Tap your primary server ( secure.emailsrvr.com ). Tap Authentication . Tap Authentication . Ensure that Password is selected rather than MD5 Challenge-Response . Ensure that Password is selected rather than MD5 Challenge-Response . Tap the button on the top-left to go to the previous screen, and then tap Done . Tap the button on the top-left to go to the previous screen, and then tap Done . Use the Feedback tab to make any comments or ask questions. You can also start a conversation with us . Updated 5 days ago",
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    "url": "http://docs-ospc.rackspace.com",
    "title": "Docs Ospc.Rackspace.Com | Rackspace Documentation",
    "content": "End-to-End Multicloud Solutions. Solving Together.™ Learn more at Rackspace.com All Cloud Compute Network Storage & Data Infrastructure & Developer Services Compute Services Cloud Servers, powered by OpenStack, are virtual machines running Linux or Windows Server in the Rackspace Cloud. You can scale resources like CPU, memory, and storage up or down, depending on your needs. Best of all, you can pay as you go. Quickstart API Getting Started API Reference Release Notes User Guide Quickstart API Getting Started API Reference Release Notes User Guide Network Services Cloud networking services are on-demand and scalable, and provide technology-agnostic network abstraction, load balancing, and DNS management. Protect your infrastructure with Cloud Load Balancers by distributing traffic efficiently. Use Cloud DNS to manage domains and subdomains. Quickstart API Getting Started API Reference Release Notes User Guide Quickstart API Getting Started API Reference Release Notes How-To Articles Quickstart API Getting Started API Reference Release Notes FAQ API Reference Storage and Data Services With our storage services, you can get dependable and high-performing block storage, object storage, and backup solutions for Cloud Servers. You can scale your storage independently from your compute resources while using high-performance storage for I/O-intensive applications or to serve databases. Plus, with Cloud Files, you can store and retrieve content over a Content Delivery Network (CDN). If you want to enable CDN for your website resources beyond Cloud Files you can use the Rackspace CDN service which has finer control on caching rules, purging content, and specifying origins. Our database platform services enable powerful applications and data analysis. Quickstart API Getting Started API Reference Release Notes How-To Articles User Guide API Getting Started API Reference Release Notes How-To Articles Quickstart API Getting Started Use cases Storage API Reference CDN API Reference Release Notes How-To Articles User Guide Quickstart API Getting Started API Reference Release Notes How-To Articles Quickstart API Getting Started API Reference Release Notes How-To Articles Getting Started Documentation Documentation DBA Solutions Guide Infrastructure & Developer Services This collection of powerful services offers multiple utilities that work well with Rackspace Cloud resources. The Identity service is your starting point for accessing any cloud resource. Use Auto Scale to provide automatic scaling based on Cloud Monitoring information, in response to an increase or decrease of overall workload, defined by your policies. Cloud Orchestration provides templates for building entire applications that are highly available and scalable. Use Cloud Queues as API Reference Release Notes How-To Articles User Guide Quickstart API Getting Started API Reference Release Notes How-To Articles Quickstart API Getting Started API Reference Release Notes How-To Articles Getting Started Documentation Documentation DBA Solutions Guide Infrastructure & Developer Services This collection of powerful services offers multiple utilities that work well with Rackspace Cloud resources. The Identity service is your starting point for accessing any cloud resource. Use Auto Scale to provide automatic scaling based on Cloud Monitoring information, in response to an increase or decrease of overall workload, defined by your policies. Cloud Orchestration provides templates for building entire applications that are highly available and scalable. Use Cloud Queues as a notifications service, with basic components offering the flexibility to use different messaging patterns. Mailgun provides your application access to send or receive email, either through SMTP or the Mailgun API, while verifying the domain and helping to protect email reputation. Quickstart API Reference Developer Guide Quickstart API Getting Started API Reference Release Notes Quickstart API Getting Started API Reference Release Notes Template User Guide Resource Reference",
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    "url": "https://www.rackspace.com/applications/cloud-native",
    "title": "Cloud Native | Rackspace Documentation",
    "content": "On this page: Business Challenge Use Cases Case Study Supported Platforms Resources Get Started The next generation of applications will be built cloud-native Cloud native application development is as much a philosophy as it is a set of tools. While the traditional application development divides development and hosting into discrete silos - the cloud native approach considers all factors together from day one. It avoids treating the cloud like a collection of virtual machines and embraces all the intrinsic benefits that the cloud was built to offer. This approach opens up a world of possibilities to leverage technologies that simply couldn’t be integrated after the fact and allows you to build applications that function unlike any legacy application ever could. Use Cases Integrated UX + Dev + Ops Our unique interdisciplinary process combines UI/UX design, custom software development and a DevOps approach to cloud architecture and management. Serverless Black Belts Dedicated architects and engineers with focus and expertise exclusively on serverless application development. End-to-End Service Delivery of all backend applications, APIs, integrations, and UI to turn your idea into a fully-realized application. Agile Approach Our inherently agile approach allows for careful control over project activities and deliverables, while leaving room to adapt quickly to new challenges. By embracing a culture of experimentation, learning and iteration, our team builds better products faster. AWS Serverless Enablement & Ideation Workshop Gain hands-on experience building serverless applications and kick-start your modern application development journey. Move past the complexities of public cloud technologies, modern architectures and the new processes and development workflows that come with them. Schedule your AWS Serverless Enablement & Ideation Workshop today to gain a baseline knowledge of serverless technologies, architectures and development workflows that can help you fast-track adoption of modern application development across your organization. See more case studies Our Approach Discover a partnership that can help you achieve more – for your people, your business and your customers – today and into the future. Consulting and Advisory Services Professional Services Managed Services Fanatical Experience™ Rackspace Fabric™ Ready to Get Started? We’re on your side, doing what it takes to get the job done right — from the first consultation to your daily operations. Contact us for a free quote. Our Expertise Explore our expert credentials and industry recognition. Recognized leadership Providing innovation and leadership in the technology services industry for 20+ years. A leader in the 2020 Gartner Magic Quadrant for Public Cloud Infrastructure Professional and Man partnership that can help you achieve more – for your people, your business and your customers – today and into the future. Consulting and Advisory Services Professional Services Managed Services Fanatical Experience™ Rackspace Fabric™ Ready to Get Started? We’re on your side, doing what it takes to get the job done right — from the first consultation to your daily operations. Contact us for a free quote. Our Expertise Explore our expert credentials and industry recognition. Recognized leadership Providing innovation and leadership in the technology services industry for 20+ years. A leader in the 2020 Gartner Magic Quadrant for Public Cloud Infrastructure Professional and Managed Service Providers, Worldwide Best Consultancy or System Integrator 2020, The Cloud Awards One of the leading AWS consulting partners with 14 competencies AWS MAP Partner Google Cloud First Premier Managed Services Partner Google Cloud Partner of the Year Gold Microsoft Partner Microsoft Five-time Hosting Partner of the Year Azure Expert MSP designation for 2021 Power Your Advantage Discover related platforms and solutions to help you achieve smarter business outcomes. Amazon Web Services Experience how AWS’s leading-edge cloud capabilities can help you work smarter, lower costs and innovate with agility. Google Cloud Accelerate your business with Rackspace Services and tailored solutions on Google Cloud's innovative technology. Microsoft Azure Solve cloud challenges with a managed Microsoft Azure solution that helps you build new revenue streams, increase efficiency and deliver incredible experiences. Application Modernization Get expert guidance that helps you realize the benefits of modern applications and improve your return on investment. Internet of Things and Edge Leverage our IoT and Edge experience to increase efficiencies and reduce time to market for your IoT adoption projects Data Management Accelerate data optimization while helping to ensure security, uptime and seamless access across your organization. Related Resources Learn more about services to support your cloud-native development. The Path from Cloud Naïve to Cloud Native The Path from Cloud Naïve to Cloud Native What is the Key to Cloud Native Success? People and Process. What is the Key to Cloud Native Success? People and Process. How Does Cloud Native Benefit The Customer Experience? How Does Cloud Native Benefit The Customer Experience? Ready to start the conversation? Ready to start the conversation? Fill out the form to be connected to one of our experts. Fill out the form to be connected to one of our experts. By submitting this form, I acknowledge that someone from Rackspace Technology will contact me via email or phone to discuss my request. You may withdraw your consent to receive additional information from Rackspace Technology at any time. Information collected in Native What is the Key to Cloud Native Success? People and Process. What is the Key to Cloud Native Success? People and Process. How Does Cloud Native Benefit The Customer Experience? How Does Cloud Native Benefit The Customer Experience? Ready to start the conversation? Ready to start the conversation? Fill out the form to be connected to one of our experts. Fill out the form to be connected to one of our experts. By submitting this form, I acknowledge that someone from Rackspace Technology will contact me via email or phone to discuss my request. You may withdraw your consent to receive additional information from Rackspace Technology at any time. Information collected in this form is subject to the Rackspace Technology Privacy Notice . Rackspace Technology Support To create a ticket or chat with a specialist regarding your account, log into your account. Legacy Datapipe One (Service Now) Rackspace Sovereign Services UK Support Phone 1-800-961-4454 International Support +1-512-361-4935 Help Documentation Support Documentation API Documentation System status Email & Apps system status Rackspace system status Rackspace Technology Careers Rackspace Technology accelerates the value of the cloud during every phase of a customer’s digital transformation. Join us on our mission.",
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    "url": "https://docs.rackspace.com/docs/how-to-contact-rackspace-support",
    "title": "How To Contact Rackspace Support | Rackspace Documentation",
    "content": "Rackspace Support is available 24x7x365 for all products. You can reach the Support team by phone and live chat. You can also create a Support ticket and administer your Rackspace product through the Cloud Control Panel . System status Check the status of your Rackspace products at the System Status page . Dedicated Hosting support You can also log in to the MyRackspace Portal to access chat support, the knowledge base, and How-To videos. Email support You can find support documentation at the How-To Rackspace Email page . Use the Email Setup Wizard to get help setting up your email and other email-related tasks. You can also log in to your Cloud Office Control Panel or Webmail account to access phone support, chat support, and the knowledge base. Fanatical Support for AWS You can find support documentation in the Fanatical Support for AWS Product Guide . You can also log in to the Fanatical Support for AWS Control Panel to access chat support. OpenStack Cloud support Find API documentation at the Rackspace Developer Docs site and support documentation at the How-To site . You can also log in to the Cloud Control Panel to access chat support. Legacy Datapipe One support You can contact legacy Datapipe One support : For a full list of countries and contact numbers, visit our main contact page . Updated 5 days ago",
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    "url": "https://www.rackspace.com/cloud/multicloud",
    "title": "Multicloud | Rackspace Documentation",
    "content": "On this page: Business Challenge Use Cases Case Study Supported Platforms Resources Get Started Multicloud is here to stay Multicloud embodies a variety of cloud types (public, private and on-premises) from a variety of cloud providers (e.g., Amazon Web Services, Google Cloud Platform and Microsoft® Azure®) and/or SaaS providers (e.g., Salesforce, SAP, Oracle) in the same environment. While most companies would agree that a multicloud approach is the future, not many realize that multicloud is already their present. While multicloud is on the rise, data centers are increasingly falling out of favor. According to the Multicloud Annual Research Report 2022 by Rackspace Technology , 56% of technology decision makers surveyed no longer envision plans of owning a data center in five years. The cloud is well established, and companies are investing in public or private cloud containers, serverless and edge computing technologies. Rackspace Technology optimizes your multicloud environment, so you can realize its full benefits faster: Take advantage of public cloud scalability for applications with heavy or unpredictable traffic Use edge computing technologies for applications requiring low latency Deploy business-critical applications on your private cloud to ensure security and control — all within your connected, multicloud environment Establish multicloud security for your data and applications Use Cases Professional and Managed Services Defining your seamless multicloud Our multicloud specialists evaluate your current state of application and data integration across the entire organization, including hybrid IT deployments. We’ll deliver integration recommendations that accelerate your business goals and strategies. Delivering your multicloud Rackspace Technology provides professional and managed services that deliver successful hybrid multicloud environments. Explore Rackspace Technology Professional Services → Multicloud Connectivity RackConnect® Global provides multicloud connectivity to unify your entire cloud deployment. Securely connect your Rackspace Technology dedicated hosting environment to other data center locations and the private and public clouds of your choice, including AWS, Microsoft Azure, OpenStack®, VMware® and Google Cloud Platform. RackConnect Global includes our 24x7x365 support and a 99.95% connectivity uptime guarantee. VMware Cloud on AWS Use VMware HCX, Managed Guest OS Services and Managed External Storage for your VMware Cloud™ on AWS workloads. Get a multicloud interconnect that enables fast, simple and secure application migration and mobility between VMware-based Global provides multicloud connectivity to unify your entire cloud deployment. Securely connect your Rackspace Technology dedicated hosting environment to other data center locations and the private and public clouds of your choice, including AWS, Microsoft Azure, OpenStack®, VMware® and Google Cloud Platform. RackConnect Global includes our 24x7x365 support and a 99.95% connectivity uptime guarantee. VMware Cloud on AWS Use VMware HCX, Managed Guest OS Services and Managed External Storage for your VMware Cloud™ on AWS workloads. Get a multicloud interconnect that enables fast, simple and secure application migration and mobility between VMware-based private clouds and VMware Cloud on AWS. Increase storage scalability without the need to purchase additional hosts. Access 24x7x365 OS support for your VMs. Google Anthos Anthos gives you a consistent platform for all your application-oriented cloud deployments, from legacy, on-premises applications to cloud native, while offering a service-centric view of all your environments. Rackspace Technology managed and professional services help you architect, deploy, configure and manage workloads. AWS Outposts Managed by Rackspace Take advantage of our extensive global data center footprint to place your AWS Outposts close to your workloads, while Rackspace Technology addresses your migration and facilitates cloud native application modernization. Deploy AWS Outposts on-premises, giving you the specialized, comprehensive capabilities you need to address your toughest challenges while recouping value from your data center investment. Access our global footprint of colocation data centers to help bring your workloads as close to your data as possible. Azure Stack Microsoft Azure Stack delivers agility, scalability, security and control in your own private Azure cloud. Azure Stack is as complex as it is powerful and can be challenging for organizations to deploy and run without supplementary expertise. With years of Azure experience, deep expertise and unmatched support, we’ll deploy and manage your Azure Stack environment. Dell Technologies Cloud Platform Future-proof your VMware SDDC with automated lifecycle management Establish a frictionless path to public cloud A single hybrid cloud platform for modern and traditional applications Consistent operations from private cloud to public cloud and multicloud environments Data Freedom Store your data adjacent to the cloud — not in it. Cost-effectively make your data available to whichever cloud services you need. Eliminate public cloud egress fees and avoid cloud lock-in. Rackspace Data Freedom is available globally in all Rackspace Technology data centers and colocation facilities and connects to most cloud environments, including all VMware Cloud and manage your Azure Stack environment. Dell Technologies Cloud Platform Future-proof your VMware SDDC with automated lifecycle management Establish a frictionless path to public cloud A single hybrid cloud platform for modern and traditional applications Consistent operations from private cloud to public cloud and multicloud environments Data Freedom Store your data adjacent to the cloud — not in it. Cost-effectively make your data available to whichever cloud services you need. Eliminate public cloud egress fees and avoid cloud lock-in. Rackspace Data Freedom is available globally in all Rackspace Technology data centers and colocation facilities and connects to most cloud environments, including all VMware Cloud environments, AWS, Microsoft® Azure® and Google Cloud Platform™. Rethinking support models for a cloud native world Rackspace Elastic Engineering See how Rackspace Elastic Engineering breaks down the traditional build and operate barriers and opens up new possibilities to accelerate innovation. See more case studies Our approach Discover a partnership that can help you achieve more – for your people, your business and your customers – today and into the future. Consulting and Advisory Services Professional Services Managed Services Fanatical Experience™ Rackspace Fabric™ Ready to Get Started? We’re on your side, doing what it takes to get the job done right — from the first consultation to your daily operations. Contact us for a free quote. Our Expertise Explore our expert credentials and industry recognition. Recognized leadership Providing innovation and leadership in the technology services industry for 25+ years. Major Player in IDC MarketScape: Worldwide Cloud Professional Services 2024 Vendor Assessment Major Player in IDC MarketScape: Worldwide Managed Public Cloud Services 2023 Vendor Assessment Leader in ISG Provider Lens: Private/Hybrid Cloud – Data Center Services & Solutions, 2024 Leader in ISG Provider Lens: AWS Partners Ecosystem, 2024 Leader in ISG Provider Lens: Microsoft Partner Ecosystem, 2024 Leader in ISG Provider Lens: Google Cloud Partner Ecosystem, 2024 Leader in ISG Provider Lens: Multi Public Cloud Solutions & Services, 2023 Niche Player in Gartner Magic Quadrant and Critical Capabilities for Public Cloud IT Transformation Services, 2023 AWS Premier Consulting Partner Gold Microsoft Partner Azure Expert MSP Dell Technologies Global Titanium Partner Broadcom Pinnacle Partner VMware Cloud Service Provider OpenInfra Platinum Member Power Your Advantage Discover related technology platforms and solutions to help you achieve smarter business outcomes. Amazon Web Services Experience how AWS’s leading-edge cloud capabilities can help you work smarter, lower costs and innovate with agility. Managed Hosting Managed Host : Google Cloud Partner Ecosystem, 2024 Leader in ISG Provider Lens: Multi Public Cloud Solutions & Services, 2023 Niche Player in Gartner Magic Quadrant and Critical Capabilities for Public Cloud IT Transformation Services, 2023 AWS Premier Consulting Partner Gold Microsoft Partner Azure Expert MSP Dell Technologies Global Titanium Partner Broadcom Pinnacle Partner VMware Cloud Service Provider OpenInfra Platinum Member Power Your Advantage Discover related technology platforms and solutions to help you achieve smarter business outcomes. Amazon Web Services Experience how AWS’s leading-edge cloud capabilities can help you work smarter, lower costs and innovate with agility. Managed Hosting Managed Hosting on bare metal delivers maximum uptime, visibility, security and control for your custom dedicated needs. Colocation Maintain ownership, choice and hands-on access to your compute and storage, without the costs of HVAC and building management. Google Cloud Accelerate your business with Rackspace Services and tailored solutions on Google Cloud's innovative technology. Microsoft Azure Solve cloud challenges with a managed Microsoft Azure solution that helps you build new revenue streams, increase efficiency and deliver incredible experiences. Rackspace OpenStack Enterprise Harness the power of a fully customized private cloud with enterprise-grade security, compliance and expert management. Tailored for mission-critical workloads, this solution offers unrivaled flexibility and control, giving your enterprise a secure, scalable foundation to innovate and grow. VMware As a VMware Cloud Service Provider Pinnacle partner, Rackspace Technology delivers fully managed VMware Cloud Foundation™ solutions to help optimize performance, lower costs and ensure compliance. Accelerate results with AI-driven innovation Rackspace Technology helps organizations turn data into impact with production-ready AI solutions built on private, public and hybrid cloud platforms. Our expertise in generative and agentic AI empowers you to deliver secure, scalable and responsible outcomes across your enterprise. Internet of Things and Edge Leverage our IoT and Edge experience to increase efficiencies and reduce time to market for your IoT adoption projects RackConnect Global Ride Rackspace’s private network to lower your connectivity costs, improve resilience and improve data privacy. Related Resources Learn more about services to support your multicloud. Simplifying Multicloud Security in a Cloud Native World Simplifying Multicloud Security in a Cloud Native World Digging Into the Data: What’s the Future of Multicloud? How businesses can combat complexities to become multicloud masters Ready to start the conversation? Ready to start the conversation? Fill out the form to be connected to one of our experts to increase efficiencies and reduce time to market for your IoT adoption projects RackConnect Global Ride Rackspace’s private network to lower your connectivity costs, improve resilience and improve data privacy. Related Resources Learn more about services to support your multicloud. Simplifying Multicloud Security in a Cloud Native World Simplifying Multicloud Security in a Cloud Native World Digging Into the Data: What’s the Future of Multicloud? How businesses can combat complexities to become multicloud masters Ready to start the conversation? Ready to start the conversation? Fill out the form to be connected to one of our experts. Fill out the form to be connected to one of our experts. By submitting this form, I acknowledge that someone from Rackspace Technology will contact me via email or phone to discuss my request. You may withdraw your consent to receive additional information from Rackspace Technology at any time. Information collected in this form is subject to the Rackspace Technology Privacy Notice . Rackspace Technology Support To create a ticket or chat with a specialist regarding your account, log into your account. Legacy Datapipe One (Service Now) Rackspace Sovereign Services UK Support Phone 1-800-961-4454 International Support +1-512-361-4935 Help Documentation Support Documentation API Documentation System status Email & Apps system status Rackspace system status Rackspace Technology Careers Rackspace Technology accelerates the value of the cloud during every phase of a customer’s digital transformation. Join us on our mission.",
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    "url": "https://docs.rackspace.com/docs/view-invoice-history-cloud-office-control-panel",
    "title": "View Invoice History Cloud Office Control Panel | Rackspace Documentation",
    "content": "This article describes how to view past invoices in the Cloud Office Control Panel. Prerequisites Applies to: Administrator Difficulty: Easy Time needed: Approximately 5 minutes Tools required: Control Panel billing permissions For more information on prerequisite terminology, see Cloud Office support terminology . View past invoices To view past invoices for your Cloud Office account, log in to the Cloud Office Control Panel and perform the following steps: In the top right-hand corner of the page, click your admin ID name or account number and select Billing from the drop-down menu. In the top right-hand corner of the page, click your admin ID name or account number and select Billing from the drop-down menu. On the Billing tab, click Invoices . A list of invoices displays the amount of each invoice and a brief description. On the Billing tab, click Invoices . A list of invoices displays the amount of each invoice and a brief description. Click an invoice number to view a detailed invoice. To print the invoice, click Print Invoice in the top right-hand corner of the invoice window. To export the invoice as a comma-separated-values (CSV) file, click Export CSV and then save the file to your computer. Click an invoice number to view a detailed invoice. To print the invoice, click Print Invoice in the top right-hand corner of the invoice window. To export the invoice as a comma-separated-values (CSV) file, click Export CSV and then save the file to your computer. Use the Feedback tab to make any comments or ask questions. You can also start a conversation with us . Updated 5 days ago",
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    "url": "https://docs.rackspace.com/docs/manage-your-notifications",
    "title": "Manage Your Notifications | Rackspace Documentation",
    "content": "Notifications Selecting the Notifications drop-down menu from the main portal dashboard allows you to view important updates related to your account. You can perform the following actions from the Notifications page: Edit notification preferences Search and view notifications Perform additional actions related to this notification Reply to a notification by creating a ticket Managing Account Notifications Use the notifications drop-down menu from the global navigation menu to view and edit notifications for all users on your account. Filter and View Notifications Select the Notifications tab from the global navigation drop-down menu to display the Notifications page. To sort by notification type, select the tabs above the notifications list. To search by keyword, use the search bar above the notification list To display additional information, select a notification. Reply to a Notification by Creating a Ticket Use the following steps to create a ticket to reply to your notification. Select a notification from the notification list. Click Reply Via ticket from the bottom of the page or select the Actions dropdown at the top of the page and click Reply via ticket. Enter a detailed description in the text box and select Create Ticket. My Notification Preferences You can make updates to how your account receives standard notifications by selecting My Notification Preferences from the user settings drop-down menu. Current options are within the Rackspace portal or by email. If there is a critical event about which you need to be immediately informed, Rackspace might override your user settings. Edit User Notification Preferences If you are an administrator then you can edit notifications for the entire account: Select the Notifications tab. Select Edit Preferences in the upper-right of the notifications list. Select from the Users , Categories , and Devices tabs and use the checkboxes to edit your preferences. You can’t disable Rackspace portal notifications. Situation Tickets In addition to manual tickets that you and the Rackspace Technology support team generated, there are also system-generated tickets, known as situation tickets. Rackspace Technology uses artificial intelligence to help streamline how your notifications work. In this process, an AIOps integration maps the event properties to the AIOps data fields and identifies the source event as an AIOps event. These events are grouped into a single alert called a situation. This technology collects events as raw data and uses machine learning to group them based on similarity into situation tickets. AIOps groups events by using machine learning algorithms, based on their similarities. Alerts can be grouped or clustered in several different ways, Rackspace Technology support team generated, there are also system-generated tickets, known as situation tickets. Rackspace Technology uses artificial intelligence to help streamline how your notifications work. In this process, an AIOps integration maps the event properties to the AIOps data fields and identifies the source event as an AIOps event. These events are grouped into a single alert called a situation. This technology collects events as raw data and uses machine learning to group them based on similarity into situation tickets. AIOps groups events by using machine learning algorithms, based on their similarities. Alerts can be grouped or clustered in several different ways, including: by arrival time by the time, text string, or description by a deterministic logic set up by your administrator AIOps also correlates with information from other systems. AIOps identifies any information that is related to the situation ticket and notifies the necessary people. AIOps also identifies and suggests for any similar historical tickets. Interpret a Situation Ticket The following section explains how to interpret the three parts of a situation ticket: Subject line Initial and additional comments Ticket summary Subject Line When a situation ticket is generated or AIOps adds alerts to the situation, the subject line dynamically updates to reflect the most recent information. The following table describes the parts of a situation ticket subject line: Initial and Additional Comments Situation tickets update when AIOps adds an alert to the situation. Each update includes the new alert, a link to the situation, and the Rackspace Notification System (RNS). The following image shows an updated sample situation ticket:**** The following table explains how to interpret a situation ticket. Ticket Summary When the support team clears a situation, the system updates the situation ticket with summary information. The summary includes all alerts associated with the ticket, including any alerts that you did not previously receive because they were initially internal to Rackspace Technology. Refer to the following table to understand how to interpret a situation ticket summary: Navigate to Alerts in RNS The Rackspace Notification System (RNS) contains all alerts associated with a situation ticket. From within the ticket, you can navigate to the Notifications page in the Rackspace Technology Customer Portal. To navigate to the Notifications page, click the link in the ticket. RNS filters the Notifications page to include only the notifications associated with the selected situation ticket. On the Notifications page, you can perform the following actions: Use the left panel to select the alert you want to view. Use the right panel to see the alert message, view its understand how to interpret a situation ticket summary: Navigate to Alerts in RNS The Rackspace Notification System (RNS) contains all alerts associated with a situation ticket. From within the ticket, you can navigate to the Notifications page in the Rackspace Technology Customer Portal. To navigate to the Notifications page, click the link in the ticket. RNS filters the Notifications page to include only the notifications associated with the selected situation ticket. On the Notifications page, you can perform the following actions: Use the left panel to select the alert you want to view. Use the right panel to see the alert message, view its details, and see the associated device. Click Actions to reply to the ticket or modify preferences so that you do not receive notification emails for each alert posted to the Notifications page. Notification Emails By default, the notification system sends you an email for each alert associated with a situation ticket. This default setting means that you receive an email for each situation ticket and all associated alerts. To receive emails for only the situation ticket, refer to Configure notification email preferences. Configure Notification Email Preferences By default, you receive an email for a situation ticket and associated alert notifications. This setting can produce many emails. For example, when a server goes down, you receive a ticket email and separate alert notification emails informing you of insufficient memory, unavailable Apache® service, and a Secure Shell (SSH) error. You can modify notification preferences to reduce the number of emails you receive. You can turn off email notifications globally for all devices or select the devices for which you do not want to receive email notifications. NOTE: When you turn off email notifications, either globally or for specific devices, you do not receive any notification emails, including warning notifications that are not associated with a situation ticket. For example, consider a disk usage scenario where the monitoring system generates a warning alert at 75% usage and an error alert at 90% usage. In this scenario, RNS displays the 75% warning alert but does not generate a ticket. When disk usage exceeds 90%, the monitoring system generates a ticket. Updated 5 days ago",
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  {
    "url": "https://www.rackspace.com/cloud/modern-operations",
    "title": "Modern Operations | Rackspace Documentation",
    "content": "On this page: Overview Use Cases Case Study Supported Platforms Related Resources Get Started Reduce cloud modernization complexity The move to the cloud has created significant benefits for organizations, enabling optimal scalability and accelerated innovation. However, the benefits often come at a cost — increasing cloud complexity. When getting started on a cloud transformation journey, many companies face multiple barriers, including: Talent gaps: How easily can you hire and retain the in-house expertise needed to manage your cloud environment complexities? Legal process restrictions: Are your traditional ways of working limiting your ability to evolve and transform in the cloud? Lack of a cohesive support model: Is your business equipped to monitor and remediate incidents around-the-clock, while supporting your cloud environment so it can meet your business demands? Rackspace Modern Operations provides 24x7x365 operational and systems administration support for all three major public cloud providers — Amazon Web Services (AWS), Microsoft® Azure® and Google Cloud. Rackspace provides support services regardless of your cloud maturity, allowing you to focus on your organization’s innovation and transformation demands. Learn more about how Rackspace can help you create a sustainable and operationally efficient cloud environment across your enterprise. Why Rackspace Modern Operations? Improve cloud operations Rackspace Modern Operations offers a broad range of cloud management services: Always-on managed support: Accelerate your cloud journey while focusing internal resources on core business activities with peace of mind that your environment is fully managed. End-to-end management: Gain the benefits of public cloud without the expense and challenges of hiring a management team. Access to expertise: Get immediate access to technical expertise and the capacity to manage your cloud infrastructure, tools and applications. Cloud resiliency: Leverage cloud-native and Rackspace proprietary tooling to remove manual intervention and increase resiliency. Cloud-based innovation: Take advantage of the latest cloud features and capabilities to solve challenging business problems. Enable operational excellence and business resiliency Rackspace Modern Operations is backed by decades of cloud expertise and acts as the operational support arm for your business by delivering multiple features: 24x7x365 access to cloud experts and cloud infrastructure operations management Phone and ticket-based support Monitoring, response and incident management Backup, patch and OS management Change management Assigned technical account manager Optional lead engineer Architecture and infrastructure deployment Optimize database performance and management Achieve an increase of up to 40% database uptime and save as much as 20% with our delivery models. Gain continuous health, Take advantage of the latest cloud features and capabilities to solve challenging business problems. Enable operational excellence and business resiliency Rackspace Modern Operations is backed by decades of cloud expertise and acts as the operational support arm for your business by delivering multiple features: 24x7x365 access to cloud experts and cloud infrastructure operations management Phone and ticket-based support Monitoring, response and incident management Backup, patch and OS management Change management Assigned technical account manager Optional lead engineer Architecture and infrastructure deployment Optimize database performance and management Achieve an increase of up to 40% database uptime and save as much as 20% with our delivery models. Gain continuous health, availability, security and backups with certified DBAs providing 24x7x365 database management. Leverage advanced monitoring capabilities to closely track metrics and events related to your database, and promptly addressing any issues notifying you of necessary actions. Get reliable backups, efficient data recovery in case of failures, and comprehensive user and security management. Drive innovation with effective data pipeline operational management Reduce time spent on customer data management and quality by as much as 30%. Create collaborative data management practices to enhance communication, integration and automation. Streamline processes to ensure predictable delivery, effective change management and continuous data analytics improvements. Reduce cycle times for innovation and competitiveness. Turn application performance data into powerful insights Get around-the-clock application monitoring and support from engineers who use best-in-class tools, helping keep your applications operating seamlessly across cloud environments. Optimize resource use, identify bottlenecks, and resolve issues proactively by leveraging custom runbooks and advanced APM insights for outstanding performance management. Optimize cloud visibility, spend and ROI Experts deliver monthly reviews, actionable recommendations, and analytics to help optimize your cloud costs, visibility, and financial accountability for enterprise clients. Proven results include managing over $1.5 billion in annual cloud spend across 100+ enterprises and achieving over $150 million in annualized savings. See more case studies Our approach Discover a partnership that can help you achieve more – for your people, your business and your customers – today and into the future. Consulting and Advisory Services Professional Services Managed Services Fanatical Experience Rackspace Fabric Ready to Start the Conversation? We’re on your side, doing what it takes to get the job done right — from the first consultation to your daily operations. Contact us for a free quote. Recognized leadership Providing innovation and leadership in the technology services industry for 25+ years. Leader in PeMa Quadrant: Gen AI Services Providers, 2024 Leader in IS in annualized savings. See more case studies Our approach Discover a partnership that can help you achieve more – for your people, your business and your customers – today and into the future. Consulting and Advisory Services Professional Services Managed Services Fanatical Experience Rackspace Fabric Ready to Start the Conversation? We’re on your side, doing what it takes to get the job done right — from the first consultation to your daily operations. Contact us for a free quote. Recognized leadership Providing innovation and leadership in the technology services industry for 25+ years. Leader in PeMa Quadrant: Gen AI Services Providers, 2024 Leader in ISG Provider Lens: Multi Public Cloud Solutions & Services, 2024 Major Player in IDC Marketscape: Worldwide Cloud Professional Services 2024 Vendor Assessment Leader in ISG Provider Lens: Google Cloud Partner Ecosystem, 2025 Leader in ISG Provider Lens: Microsoft AI and Cloud Ecosystem, 2025 Leader in ISG Provider Lens: Cybersecurity Solutions & Services, 2025 Leader in ISG Provider Lens: AWS Partners Ecosystem, 2024 Niche Player in Gartner Magic Quadrant and Critical Capabilities for Public Cloud IT Transformation Services, 2024 Major Player in IDC Marketscape: Worldwide Managed Public Cloud Services 2023 Vendor Assessment Contender in Forrester Wave™: Multicloud Managed Services Providers, 2023 17 AWS competencies 15 AWS service delivery designations Google Cloud Platform Partner of the Year: Breakthrough (2018) | Infrastructure (2019) | Migration (2018) Supported Platforms Discover related technologies and platforms to help you achieve smarter business outcomes. Amazon Web Services Experience how AWS’s leading-edge cloud capabilities can help you work smarter, lower costs and innovate with agility. Google Cloud Accelerate your business with Rackspace Services and tailored solutions on Google Cloud's innovative technology. Microsoft Azure Solve cloud challenges with a managed Microsoft Azure solution that helps you build new revenue streams, increase efficiency and deliver incredible experiences. Related Resources Learn more about services to support your cloud initiatives. Rackspace Modern Operations 5 Points in 5 Minutes - Modern Operations 5 Points in 5 Minutes - Modern Operations Ready to start the conversation? Ready to start the conversation? Fill out the form to be connected to one of our experts. Fill out the form to be connected to one of our experts. By submitting this form, I acknowledge that someone from Rackspace Technology will contact me via email or phone to discuss my request. You may withdraw your consent to receive additional information from Rackspace Technology at any time. Information collected in this form is revenue streams, increase efficiency and deliver incredible experiences. Related Resources Learn more about services to support your cloud initiatives. Rackspace Modern Operations 5 Points in 5 Minutes - Modern Operations 5 Points in 5 Minutes - Modern Operations Ready to start the conversation? Ready to start the conversation? Fill out the form to be connected to one of our experts. Fill out the form to be connected to one of our experts. By submitting this form, I acknowledge that someone from Rackspace Technology will contact me via email or phone to discuss my request. You may withdraw your consent to receive additional information from Rackspace Technology at any time. Information collected in this form is subject to the Rackspace Technology Privacy Notice . Rackspace Technology Support To create a ticket or chat with a specialist regarding your account, log into your account. Legacy Datapipe One (Service Now) Rackspace Sovereign Services UK Support Phone 1-800-961-4454 International Support +1-512-361-4935 Help Documentation Support Documentation API Documentation System status Email & Apps system status Rackspace system status Rackspace Technology Careers Rackspace Technology accelerates the value of the cloud during every phase of a customer’s digital transformation. Join us on our mission.",
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    "url": "https://docs.rackspace.com/docs/set-up-onedrive-for-business-for-windows",
    "title": "Set Up Onedrive For Business For Windows | Rackspace Documentation",
    "content": "Prerequisites Applies to: User Difficulty: Easy Time needed: 15 Minutes Tools required: Microsoft 365® user licensed with OneDrive®, Windows® OS, active network connection For more information about prerequisite terminology, see Cloud Office support terminology . For additional information about Microsoft 365 licensing, see our product comparison chart . The following article describes how to install and configure the OneDrive for Business application for Windows. Note: If you are unsure whether your license includes OneDrive, contact your administrator. Install OneDrive For Business Use the following steps to install OneDrive for Business: Navigate to the following link to begin the installation process: OneDrive for Business . Navigate to the following link to begin the installation process: OneDrive for Business . Select Download . Select Download . Save and Run the OneDriveSetup.exe application when prompted. Save and Run the OneDriveSetup.exe application when prompted. Configure OneDrive for Business Use the following steps to configure OneDrive for business: Click the Start menu and Open the OneDrive application. Click the Start menu and Open the OneDrive application. Enter your Microsoft 365 email address and select Sign In . Enter your Microsoft 365 email address and select Sign In . Enter the password for your Microsoft 365 email address when prompted and select Sign In . Enter the password for your Microsoft 365 email address when prompted and select Sign In . After you sign in, navigate through the tutorial and select Open my OneDrive folder . After you sign in, navigate through the tutorial and select Open my OneDrive folder . Note: If you want to change the default folder path for OneDrive, you can do this when prompted with the following message during initial setup: “This is your OneDrive folder. Add files here so you can access them from other devices and still have them on this PC. Your OneDrive folder is here:” Upload files to OneDrive for Business Use the following steps to upload files to OneDrive for Business. Open the File Explorer and select your OneDrive folder. Open the File Explorer and select your OneDrive folder. Click and drag (or copy or cut and paste) the file into the OneDrive folder. Click and drag (or copy or cut and paste) the file into the OneDrive folder. Note: The OneDrive for Business application syncs files in real time. Share files and folders through OneDrive for Business Use the following steps to share files via OneDrive them on this PC. Your OneDrive folder is here:” Upload files to OneDrive for Business Use the following steps to upload files to OneDrive for Business. Open the File Explorer and select your OneDrive folder. Open the File Explorer and select your OneDrive folder. Click and drag (or copy or cut and paste) the file into the OneDrive folder. Click and drag (or copy or cut and paste) the file into the OneDrive folder. Note: The OneDrive for Business application syncs files in real time. Share files and folders through OneDrive for Business Use the following steps to share files via OneDrive for Business. Open the File Explorer and select your OneDrive folder. Open the File Explorer and select your OneDrive folder. Right-click the file you wish to share and select Share . Right-click the file you wish to share and select Share . When prompted, enter the recipient's email address and click Send . Alternatively, select one of the following methods to Share the file: When prompted, enter the recipient's email address and click Send . Alternatively, select one of the following methods to Share the file: Generate a shareable link via Copy link . Generate a shareable link via Copy link . Email the shareable link via Outlook . Email the shareable link via Outlook . Share through another application via More apps . Share through another application via More apps . OneDrive Sync Status Icons OneDrive for Business displays various Sync Status icons for each file or folder. Refer to the information below for a brief description of the basic Sync Status icons: Blue Cloud: The Blue Cloud icon next to OneDrive files or folders indicates that the file is only available online. Online-only files do not take up any additional storage space on your device. Green Tick (White Circle): The Green Tick indicates that a file is Locally available . When you open an online-only file for the first time, the system downloads it as a locally available file that you can access regardless of network connectivity. The Green Tick indicates that a file is Locally available . When you open an online-only file for the first time, the system downloads it as a locally available file that you can access regardless of network connectivity. You can revert locally available files to online-only files by right-clicking the file and selecting Free up space . You can revert locally available files to online-only files by right-clicking the file and selecting Free up space . Solid Green Circle (White Tick): The Solid Green Circle (White file for the first time, the system downloads it as a locally available file that you can access regardless of network connectivity. The Green Tick indicates that a file is Locally available . When you open an online-only file for the first time, the system downloads it as a locally available file that you can access regardless of network connectivity. You can revert locally available files to online-only files by right-clicking the file and selecting Free up space . You can revert locally available files to online-only files by right-clicking the file and selecting Free up space . Solid Green Circle (White Tick): The Solid Green Circle (White Tick) icon indicates that a file is set to Always keep on this device . The Solid Green Circle (White Tick) icon indicates that a file is set to Always keep on this device . Files set to Always keep on this device are available even when you are offline, and they take up additional space on your device. Files set to Always keep on this device are available even when you are offline, and they take up additional space on your device. For additional information about OneDrive for Business Sync Status icons, refer to this Microsoft Support Article . Updated 5 days ago",
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    "url": "https://fair.rackspace.com/insights",
    "title": "Insights | Rackspace Documentation",
    "content": "FAIR AI Horizons Explore our collection of insights and thought leadership across the fast-evolving AI landscape to stay a step ahead. Article Blog A Comprehensive Guide to Securing AI Models in Private Cloud AI-Powered Data Extortion: A New Era of Ransomware AI’s First Step is Data-Readiness. Here’s how Empowered Users and Data Platforms are Shaping the Next Stage of Generative AI The AI Leaders: What Sets the Top 13% Apart? Scaling AI solutions in Private Cloud, From PoC to Production The AI Boom Is Elevating Private Cloud’s Role in Enterprise Strategy From AI Ambition to Enterprise Reality: Your Playbook for Winning the AI Game The Hidden Costs of AI: Why PVC Might be a Cost-Saving Solution The AI Acceleration Gap: Why Some Enterprises Are Surging Ahead Building Enterprise RAG Solutions in Private Cloud, From Architecture to Implementation Embracing the Future of Work with Microsoft 365 Copilot Architecting for Autonomy: What Agentic AI Needs to Thrive",
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    "url": "https://docs.rackspace.com/docs/create-a-custom-control-panel-site",
    "title": "Create A Custom Control Panel Site | Rackspace Documentation",
    "content": "A custom control panel allows you to customize the portal that your customers use to access their administrator portal. Prerequisites Applies to: Administrators of reseller accounts Difficulty: Easy Time needed: Approximately 5 minutes to create the site and 24 to 48 hours for the DNS changes to propagate Tools required: DNS host administrator access For more information on prerequisite terminology, see Cloud Office support terminology . Create a Custom Control Panel Site Log in to the Cloud Office Control Panel . Log in to the Cloud Office Control Panel . In the Reseller Tools section of the home page, click the Custom Control Panel link. In the Reseller Tools section of the home page, click the Custom Control Panel link. On the Custom Control Panel Site page, click LET's GET STARTED . On the Custom Control Panel Site page, click LET's GET STARTED . In the Control Panel Settings step, enter the control panel website address you want to create in the Control Panel Address field, and click NEXT STEP . Warning: You cannot create a control panel site that uses a site name that already exists or that uses the root domains of mymailsrvr.com, mycpsrvr.com, or a domain that is listed on Google Safe Browsing. In the Control Panel Settings step, enter the control panel website address you want to create in the Control Panel Address field, and click NEXT STEP . Warning: You cannot create a control panel site that uses a site name that already exists or that uses the root domains of mymailsrvr.com, mycpsrvr.com, or a domain that is listed on Google Safe Browsing. On the Secure Certificate Information step, enter or verify the company information for your site. This information is used to register the security certificate that secures your site. If your end users choose to view the certificate from their browser, this information is visible to them. Click ADD CONTROL PANEL SITE . On the Secure Certificate Information step, enter or verify the company information for your site. This information is used to register the security certificate that secures your site. If your end users choose to view the certificate from their browser, this information is visible to them. Click ADD CONTROL PANEL SITE . You are then presented with instructions to update the DNS entry for your site with new information. Copy these instructions by clicking COPY INSTRUCTIONS before clicking OK, GOT IT . The DNS for most existing If your end users choose to view the certificate from their browser, this information is visible to them. Click ADD CONTROL PANEL SITE . On the Secure Certificate Information step, enter or verify the company information for your site. This information is used to register the security certificate that secures your site. If your end users choose to view the certificate from their browser, this information is visible to them. Click ADD CONTROL PANEL SITE . You are then presented with instructions to update the DNS entry for your site with new information. Copy these instructions by clicking COPY INSTRUCTIONS before clicking OK, GOT IT . The DNS for most existing sites is an A record that points to a specific IP address. You need to change the A record type to a CNAME and change the IP address to the hostname provided. For example, if your control panel site is going to be cp.yourdomainexample.com , you would change the hostname to cp or cp.yourdomainexample.com . The following tables illustrate this change. Before DNS change: Record type Host Point-to or address A @ 000.00.000.00 After DNS change: Record type Host Point-to or address CNAME cp pl-10.admin.emailsrvr.com If your existing DNS record is already a CNAME, update the existing hostname to the new one provided. Example DNS entry: Record type Host Point-to or address CNAME cp pl-10.admin.emailsrvr.com Note: For specific instructions on editing your DNS records, contact your DNS host. Find your DNS host here. The site now appears in the Custom Control Panel listing. After the DNS change is propagated, a green \"locked\" icon appears to the right of the name to show that the site is secure. You are then presented with instructions to update the DNS entry for your site with new information. Copy these instructions by clicking COPY INSTRUCTIONS before clicking OK, GOT IT . The DNS for most existing sites is an A record that points to a specific IP address. You need to change the A record type to a CNAME and change the IP address to the hostname provided. For example, if your control panel site is going to be cp.yourdomainexample.com , you would change the hostname to cp or cp.yourdomainexample.com . The following tables illustrate this change. Before DNS change: Record type Host Point-to or address A @ 000.00.000.00 After DNS change: . Copy these instructions by clicking COPY INSTRUCTIONS before clicking OK, GOT IT . The DNS for most existing sites is an A record that points to a specific IP address. You need to change the A record type to a CNAME and change the IP address to the hostname provided. For example, if your control panel site is going to be cp.yourdomainexample.com , you would change the hostname to cp or cp.yourdomainexample.com . The following tables illustrate this change. Before DNS change: Record type Host Point-to or address A @ 000.00.000.00 After DNS change: Record type Host Point-to or address CNAME cp pl-10.admin.emailsrvr.com The DNS for most existing sites is an A record that points to a specific IP address. You need to change the A record type to a CNAME and change the IP address to the hostname provided. For example, if your control panel site is going to be cp.yourdomainexample.com , you would change the hostname to cp or cp.yourdomainexample.com . The following tables illustrate this change. Before DNS change: After DNS change: If your existing DNS record is already a CNAME, update the existing hostname to the new one provided. Example DNS entry: Record type Host Point-to or address CNAME cp pl-10.admin.emailsrvr.com If your existing DNS record is already a CNAME, update the existing hostname to the new one provided. Example DNS entry: Note: For specific instructions on editing your DNS records, contact your DNS host. Find your DNS host here. The site now appears in the Custom Control Panel listing. After the DNS change is propagated, a green \"locked\" icon appears to the right of the name to show that the site is secure. Updated 5 days ago",
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    "url": "https://docs.rackspace.com/docs/configure-a-renamed-email-address-in-apple-mail",
    "title": "Configure A Renamed Email Address In Apple Mail | Rackspace Documentation",
    "content": "Because macOS does not permit editing the primary email address of an existing IMAP account, you must remove the old account and add the new one . Applies to: User Difficulty: Easy Time needed: 5-10 minutes Tools required: Mailbox password and access to the macOS device. Critical Warning: POP3 Accounts If your existing Rackspace email account is set up using the POP3 protocol, you must migrate your mail data to an IMAP account or back it up manually before deleting the account. Deleting a POP3 account will permanently delete all local email data . For more information about prerequisite terminology, see Rackspace Email Support Terminology . Step 1: Delete the Old Account Important : If the old account was set up using POP3 , you must migrate your data to an IMAP account first, or a ll local mail will be lost upon deletion. Open System Settings/Preferences: On macOS Ventura (13) or newer: Click the Apple menu () and select System Settings. On macOS Monterey (12) or older: Click the Apple menu () and select System Preferences. On macOS Ventura (13) or newer: Click the Apple menu () and select System Settings. On macOS Monterey (12) or older: Click the Apple menu () and select System Preferences. Navigate to Internet Accounts: Find and select Internet Accounts. Find and select Internet Accounts. Remove the Account: Select the email account associated with the old email address. Click the Delete Account or - (minus) button. Confirm that you want to remove the account from your Mac. Select the email account associated with the old email address. Click the Delete Account or - (minus) button. Confirm that you want to remove the account from your Mac. Step 2: Add the New (Renamed) Account Return to Internet Accounts : In System Settings/Preferences , click Add Account . In System Settings/Preferences , click Add Account . Choose \"Other Mail Account \": In the window that appears, select Mail Account and click Continue . In the window that appears, select Mail Account and click Continue . Enter Basic Information : Enter the following information and click Sign In : Name : Your first and last name. Email Address : Your renamed Rackspace Email address. Password : Your mailbox password. Enter the following information and click Sign In : that you want to remove the account from your Mac. Step 2: Add the New (Renamed) Account Return to Internet Accounts : In System Settings/Preferences , click Add Account . In System Settings/Preferences , click Add Account . Choose \"Other Mail Account \": In the window that appears, select Mail Account and click Continue . In the window that appears, select Mail Account and click Continue . Enter Basic Information : Enter the following information and click Sign In : Name : Your first and last name. Email Address : Your renamed Rackspace Email address. Password : Your mailbox password. Enter the following information and click Sign In : Name : Your first and last name. Email Address : Your renamed Rackspace Email address. Password : Your mailbox password. Name : Your first and last name. Email Address : Your renamed Rackspace Email address. Password : Your mailbox password. Enter Manual Server Settings: A warning will appear that the client cannot verify the account. You must manually enter the correct Rackspace settings: Email Address : Your renamed Rackspace Email address. User Name : Your renamed Rackspace Email address. Password : Your mailbox password. Account Type: IMAP Incoming Mail Server : secure.emailsrvr.com Outgoing Mail Server : secure.emailsrvr.com A warning will appear that the client cannot verify the account. You must manually enter the correct Rackspace settings: Email Address : Your renamed Rackspace Email address. User Name : Your renamed Rackspace Email address. Password : Your mailbox password. Account Type: IMAP Incoming Mail Server : secure.emailsrvr.com Outgoing Mail Server : secure.emailsrvr.com Email Address : Your renamed Rackspace Email address. User Name : Your renamed Rackspace Email address. Password : Your mailbox password. Account Type: IMAP Incoming Mail Server : secure.emailsrvr.com Outgoing Mail Server : secure.emailsrvr.com Finalize Account Setup: Click Sign In (or Next ). Select the services you wish to synchronize (usually only Mail ) and click Done . Click Sign In (or Next ). Select the services you wish to synchronize (usually only Mail ) and click Done . Warning: Configure your Mac to synchronize more than one IMAP folder, Folder Mapping and prevent duplicate folder creation. For instructions, see Sync IMAP folders for new accounts in Apple Mail . Updated 5 days ago",
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    "url": "https://docs.rackspace.com/docs/oracle-business-intelligence-enterprise-edition-tips",
    "title": "Oracle Business Intelligence Enterprise Edition Tips | Rackspace Documentation",
    "content": "Oracle® Business Intelligence Enterprise Edition (OBIEE) offers agile visual analytics and self-service discovery. This article is for those who know the basics of OBIEE and want to take their skills to the next level. It includes answers to frequently asked questions and provides best practices for OBIEE. This article includes tips to perform the following tasks: Upload the repository in OBIEE 11g and 12c Fix patch application issues Change the WebLogic password Fix OBIEE report errors Increase the row limit Resolve stuck threads Customize the OBIEE 11g Analytics logo Customize the OBIEE 11g Analytics banner text Start and stop servers in OBIEE 11g and 12c You might also be interested in the article Oracle Business Intelligence 12c release features . For more information, contact us . Upload the Repository in OBIEE 11g and 12c The following procedure is for OBIEE administrators to follow to upload a repository .rpd file in both OBIEE 11g and 12c versions under Unix or Linux environments. This step-by-step approach helps OBIEE users and administrators understand the main difference in the process between version 11g and version 12c. In version 11g, the Enterprise Manager (EM) URL https://localhost:7001/em was used for uploading the repository .rpd file. You use the following deployment path in a Business Intelligence Instance to upload the latest .rpd file: Deployment Upload > BI Server Repository > Upload New Files > Restart BI Services > Upload the latest RPD . In version 12c, the .rpd file is uploaded by using the WebLogic Scripting command uploadrpd . In Unix or Linux, get the data-model-cmd.sh script to execute at the following location: The Oracle Home <Oracle_Home> that you use in OBIEE 12c is referred to as Middleware Home <MW_HOME> in OBIEE 11c. Use the following commands to upload the .rpd file, OBIEE12CBusinessIntelligence.rpd , in Unix and Linux environments: The descriptions for arguments you can use with the script are as follows: I specifies the name of the repository that you want to upload. For the preceding command, the uploaded OBIEE12C .rpd file OBIEE12CBusinessIntelligence.rpd script to execute at the following location: The Oracle Home <Oracle_Home> that you use in OBIEE 12c is referred to as Middleware Home <MW_HOME> in OBIEE 11c. Use the following commands to upload the .rpd file, OBIEE12CBusinessIntelligence.rpd , in Unix and Linux environments: The descriptions for arguments you can use with the script are as follows: I specifies the name of the repository that you want to upload. For the preceding command, the uploaded OBIEE12C .rpd file OBIEE12CBusinessIntelligence.rpd ) was copied into the /temp directory in the Unix environment. You can copy this .rpd file to a convenient location and provide the path details after -I in the script. W is the repository’s password. If you do not supply the password, you will be prompted for the password when the command is run. For security purposes, Oracle recommends that you include a password in the command only if you are using automated scripting to run the command. SI denotes the name of the service instance. U specifies a valid user name to be used for OBIEE authentication. P specifies the password corresponding to the user’s name that you specified for U . If you do not supply the password, you will be prompted for the password when the command is run. For security purposes, Oracle recommends that you include a password in the command only if you are using automated scripting to run the command. S denotes the OBIEE host name. Include this option only when you are running the command from a client installation. N specifies the OBIEE port number. Include this option only when you are running the command from a client installation. SSL specifies to use SSL to connect to the WebLogic Server to run the command. Include this option only when you are running the command from a client installation. H displays usage information and exits the command. For additional information, see these references for the 12c procedure: New and Deprecated New and Deprecated Terminology for 12c(12.1.2) Terminology for 12c(12.1.2) Fix Patch Application Issues This section discusses several common issues that you might encounter as you apply patches in OBIEE and provides solutions for you to try. You might encounter this error when you try to apply a patch in Solaris by using the Smart Update tool (BSU): To resolve the issue, change the name of the catalog xml the command from a client installation. H displays usage information and exits the command. For additional information, see these references for the 12c procedure: New and Deprecated New and Deprecated Terminology for 12c(12.1.2) Terminology for 12c(12.1.2) Fix Patch Application Issues This section discusses several common issues that you might encounter as you apply patches in OBIEE and provides solutions for you to try. You might encounter this error when you try to apply a patch in Solaris by using the Smart Update tool (BSU): To resolve the issue, change the name of the catalog xml file from the patch, such as patch-catalog_24474.xml , to the more generic file name, patch-catalog.xml . Then, try to apply the patch again using BSU tool. The patch directory needs to have 777 permissions. You might encounter this error when you try to apply a patch in Solaris by using the Smart Update tool (BSU): To resolve this issue, remove the Java path from the bsu.sh file and apply the path again. Change the WebLogic Password Use the steps in this section to change your WebLogic password. To change the WebLogic password, first log in and provide a new password by using the following steps: Log in to the WebLogic console. Log in to the WebLogic console. In the left-hand navigation pane, click Security > My Realm . In the left-hand navigation pane, click Security > My Realm . Click the Users and Groups tab. Click the Users and Groups tab. Scroll down to WebLogic user . Scroll down to WebLogic user . Navigate to the Password tab. Navigate to the Password tab. Enter the password into the New Password and Confirm Password boxes. Enter the password into the New Password and Confirm Password boxes. Save the new password. Save the new password. The next step is to rename or remove the boot.properties file in several locations: Navigate to the following location: OBIEE11g\\product\\fmw\\user_projects\\domains\\bifoundation_domain\\servers\\ AdminServer \\security Navigate to the following location: OBIEE11g\\product\\fmw\\user_projects\\domains\\bifoundation_domain\\servers\\ AdminServer \\security Rename the boot.properties file to any name or remove the file. Rename the boot.properties boxes. Save the new password. Save the new password. The next step is to rename or remove the boot.properties file in several locations: Navigate to the following location: OBIEE11g\\product\\fmw\\user_projects\\domains\\bifoundation_domain\\servers\\ AdminServer \\security Navigate to the following location: OBIEE11g\\product\\fmw\\user_projects\\domains\\bifoundation_domain\\servers\\ AdminServer \\security Rename the boot.properties file to any name or remove the file. Rename the boot.properties file to any name or remove the file. Navigate to the following location: OBIEE11g\\product\\fmw\\user_projects\\domains\\bifoundation_domain\\servers\\ bi_server1 \\security Navigate to the following location: OBIEE11g\\product\\fmw\\user_projects\\domains\\bifoundation_domain\\servers\\ bi_server1 \\security Rename the boot.properties file to any name or remove the file. Rename the boot.properties file to any name or remove the file. Stop Business Intelligence (BI) Services. Stop Business Intelligence (BI) Services. When prompted for the WebLogic username and password, provide the username and modified password. When prompted for the WebLogic username and password, provide the username and modified password. Delete the tmp files for Admin and BI servers before starting the services. Delete the tmp files for Admin and BI servers before starting the services. Start BI Services. Start BI Services. Fix OBIEE Report Errors This section discusses several common OBIEE report errors that you might encounter and provides solutions for you to try. When you try to access reports in OBIEE 12c, you might receive the following error message: Some font values that are available in Oracle Discoverer are not supported in OBIEE 12c. If a Discoverer report uses the Dialog font, and you are migrating the report from Discoverer to OBIEE, this error might occur. The following steps might provide a solution for the error: Go to the report folder. Go to the report folder. Edit the report. Edit the report. Go to the Advanced tab. Go to the Advanced tab. Copy the XML code to a text editor for use. Copy the XML code to a text editor for use. When you try to access reports in O message: Some font values that are available in Oracle Discoverer are not supported in OBIEE 12c. If a Discoverer report uses the Dialog font, and you are migrating the report from Discoverer to OBIEE, this error might occur. The following steps might provide a solution for the error: Go to the report folder. Go to the report folder. Edit the report. Edit the report. Go to the Advanced tab. Go to the Advanced tab. Copy the XML code to a text editor for use. Copy the XML code to a text editor for use. When you try to access reports in OBIEE 12c, you might receive the following error message: A possible solution is to edit the XML code, remove the parameter fontFamily=\"Dialog\" from the Advanced tab, and rerun the report. If you want to display report with all of the default font values in OBIEE, remove the following parameters in the XML code: Increase the Row Limit When downloading reports in Microsoft® Excel® CSV file format, you might receive the following error message: When you download reports in CSV file format, you cannot exceed more than 65,000 rows by default. This is a common issue that you can fix by increasing the row limit in OBIEE 12c. By adding the parameter DefaultRowsDisplayedInDownloadCSV in the instanceconfig.xml , you control the number of rows that can be downloaded in CSV format. The instanceconfig.xml file is the parameter file for the Oracle BI Presentation Services and stores the configuration settings for the service. For more information, see this OBIEE Blog article . In the earlier versions of OBIEE, such as 1.1.1.6.x or 11.1.1.7.x, you could download more than 65,000 rows because there were no specific parameters that limited the number of rows that you could download to CSV format. Use the following steps to increase the row limit: Take a backup copy of the instanceconfig.xml file. Use the following paths to the instanceconfig.xml file for the different versions of OBIEE: For OBIEE 12c: <obiee_home>/user_projects/domains/bi/config/fmwconfig/biconfig/OBIPS For OBIEE 11g: <obiee\\home>/instances/instance1/config/OracleBIPresentationServicesComponent/coreapplication_obips1 Take a backup of rows that you could download to CSV format. Use the following steps to increase the row limit: Take a backup copy of the instanceconfig.xml file. Use the following paths to the instanceconfig.xml file for the different versions of OBIEE: For OBIEE 12c: <obiee_home>/user_projects/domains/bi/config/fmwconfig/biconfig/OBIPS For OBIEE 11g: <obiee\\home>/instances/instance1/config/OracleBIPresentationServicesComponent/coreapplication_obips1 Take a backup copy of the instanceconfig.xml file. Use the following paths to the instanceconfig.xml file for the different versions of OBIEE: For OBIEE 12c: For OBIEE 11g: Open instanceconfig.xml for editing. Open instanceconfig.xml for editing. Add the parameter DefaultRowsDisplayedInDownloadCVS under the <Table>...</Table definition. Before adding the parameter: <Table> <MaxCells>65000000</MaxCells> <MaxVisiblePages>10000</MaxVisiblePages> <MaxVisibleRows>1000000</MaxVisibleRows> <MaxVisibleSections>25000</MaxVisibleSections> <DefaultRowsDisplayed>75</DefaultRowsDisplayed> <!–This Configuration setting is managed by Oracle Enterprise Manager Fusion Middleware Control–> <DefaultRowsDisplayedInDelivery>250000</DefaultRowsDisplayedInDelivery> <!–This Configuration setting is managed by Oracle Enterprise Manager Fusion Middleware Control–> <DefaultRowsDisplayedInDownload>250000</DefaultRowsDisplayedInDownload> </Table> After adding the parameter just above </Table> : <Table> <MaxCells>65000000</MaxCells> <MaxVisiblePages>10000</MaxVisiblePages> <MaxVisibleRows>1000000</MaxVisibleRows> <MaxVisibleSections>25000</MaxVisibleSections> <DefaultRowsDisplayed>75</DefaultRowsDisplayed> <!–This Configuration setting is managed by Oracle Enterprise Manager Fusion Middleware Control–> <DefaultRowsDisplayedInDelivery>250000</DefaultRowsDisplayedInDelivery> <!–This Configuration setting is managed by Oracle Enterprise Manager Fusion Middleware Control–> <DefaultRowsDisplayedIn 000000</MaxCells> <MaxVisiblePages>10000</MaxVisiblePages> <MaxVisibleRows>1000000</MaxVisibleRows> <MaxVisibleSections>25000</MaxVisibleSections> <DefaultRowsDisplayed>75</DefaultRowsDisplayed> <!–This Configuration setting is managed by Oracle Enterprise Manager Fusion Middleware Control–> <DefaultRowsDisplayedInDelivery>250000</DefaultRowsDisplayedInDelivery> <!–This Configuration setting is managed by Oracle Enterprise Manager Fusion Middleware Control–> <DefaultRowsDisplayedInDownload>250000</DefaultRowsDisplayedInDownload> <DefaultRowsDisplayedInDownloadCSV>250000</DefaultRowsDisplayedInDownloadCSV> </Table> Add the parameter DefaultRowsDisplayedInDownloadCVS under the <Table>...</Table definition. Before adding the parameter: After adding the parameter just above </Table> : Set the value of the DefaultRowsDisplayedInDownloadCSV parameter to a number that is appropriate for your application. Set the value of the DefaultRowsDisplayedInDownloadCSV parameter to a number that is appropriate for your application. Save your changes. Save your changes. Restart OBIEE services. Restart OBIEE services. After you have completed all of the preceding steps, you should be able to export the reports in CSV format without any issues. Resolve Stuck Threads In WebLogic, you might receive the following warning: Stuck threads are Java Virtual Machine (JVM) threads that have been running for more than a configurable time (the default value is 600 seconds). The WebLogic Server automatically detects when a thread in an execution queue gets stuck. When a stuck thread cannot complete its current work or accept new work, the server logs a message each time that it diagnoses a stuck thread. If all threads in an execution queue become stuck, the server changes its health state to either Warning or Critical . As the number of stuck threads increase, your server might crash. Use the following steps to resolve this problem: Log in to the Administration Console. Log in to the Administration Console. Click Lock & Edit . Click Lock & Edit . In the left pane of the console, expand Environment > Servers . In the left pane of the console, expand Environment > Servers . On the Summary of Servers page, select the server instance, bi_server1 , that is noted with a state of RUN it diagnoses a stuck thread. If all threads in an execution queue become stuck, the server changes its health state to either Warning or Critical . As the number of stuck threads increase, your server might crash. Use the following steps to resolve this problem: Log in to the Administration Console. Log in to the Administration Console. Click Lock & Edit . Click Lock & Edit . In the left pane of the console, expand Environment > Servers . In the left pane of the console, expand Environment > Servers . On the Summary of Servers page, select the server instance, bi_server1 , that is noted with a state of RUNNING and with a health state of Warning . On the Summary of Servers page, select the server instance, bi_server1 , that is noted with a state of RUNNING and with a health state of Warning . Click bi-server1 to check for the reason for the Warning state. If you see that the reason is ThreadPool has stuck threads , continue to the next step. Click bi-server1 to check for the reason for the Warning state. If you see that the reason is ThreadPool has stuck threads , continue to the next step. Select the Configuration > Tuning tab and update the following parameters as necessary: a. Stuck Thread Max Time : The amount of time, in seconds, that a thread must be continually working before a server instance diagnoses a thread as being stuck. The default value is 600. Oracle recommends a value of 2400 for this parameter to resolve stuck threads. b. Stuck Thread Timer Interval : The amount of time, in seconds, after which a server instance periodically scans threads to see if they have been continually working for the configured Stuck Thread Max Time . The default value is 60. The range of this parameter is 0 to 2147483647. Oracle recommends a value of 2400 for this parameter to resolve stuck threads. Select the Configuration > Tuning tab and update the following parameters as necessary: a. Stuck Thread Max Time : The amount of time, in seconds, that a thread must be continually working before a server instance diagnoses a thread as being stuck. The default value is 600. Oracle recommends a value of 2400 for this parameter to resolve stuck threads. b. Stuck Thread Timer Interval : The amount of time, in seconds, after which a server instance periodically scans threads to see if they have been continually working for the configured Stuck Thread Max Time . The default value is 60. The range of this parameter is 0 to threads. Select the Configuration > Tuning tab and update the following parameters as necessary: a. Stuck Thread Max Time : The amount of time, in seconds, that a thread must be continually working before a server instance diagnoses a thread as being stuck. The default value is 600. Oracle recommends a value of 2400 for this parameter to resolve stuck threads. b. Stuck Thread Timer Interval : The amount of time, in seconds, after which a server instance periodically scans threads to see if they have been continually working for the configured Stuck Thread Max Time . The default value is 60. The range of this parameter is 0 to 2147483647. Oracle recommends a value of 2400 for this parameter to resolve stuck threads. Click Save . Click Save . To activate these changes, in the Change Center of the Administration Console, click Activate Changes . Not all changes take effect immediately. Some require a restart (see Use the Change Center . To activate these changes, in the Change Center of the Administration Console, click Activate Changes . Not all changes take effect immediately. Some require a restart (see Use the Change Center . After you finish the preceding steps, you must reboot the server to use the new stuck thread detection behavior values. After you finish the preceding steps, you must reboot the server to use the new stuck thread detection behavior values. For more information about low memory detection properties, see Configuration Options . Customize the OBIEE 11g Analytics Logo After OBIEE finishes installing, you can see the Oracle logo on the OBIEE Analytics Home page as well as on the Login page. Administrators are often required to customize the OBIEE logo based on their application. The main advantage of this customization is that it personalizes the tool. The following procedure helps you understand the user interface (UI) elements in OBIEE 11g to reduce the time that you spend customizing your environment. Use the following steps to customize the logo in OBIEE Analytics: Log in to the environment where OBIEE is installed. Log in to the environment where OBIEE is installed. Use the following the path to go to the logo file for the Oracle Home page: $FMW_HOME/user_projects/domains/DR_domain/servers/ bi_server/tmp/\\_WL_user/analytics_11.1.1/7dezjl/war/res/s_Skyros/master Here you see the oracle_logo.png file, which is based Use the following steps to customize the logo in OBIEE Analytics: Log in to the environment where OBIEE is installed. Log in to the environment where OBIEE is installed. Use the following the path to go to the logo file for the Oracle Home page: $FMW_HOME/user_projects/domains/DR_domain/servers/ bi_server/tmp/\\_WL_user/analytics_11.1.1/7dezjl/war/res/s_Skyros/master Here you see the oracle_logo.png file, which is based on the default skin style to help you quickly customize the logo. 📘 The default dimensions for the logo file is 119 x 25 pixels for OBIEE 11.1.1.7 and 104 x 14 pixels for OBIEE 11.1.1.9. Only OBIEE 11.1.1.9 allows changes to the entire screen (Login page, Home, dashboards, and logout page) in one pass of the change to the oracle_logo.png file. Use the following the path to go to the logo file for the Oracle Home page: Here you see the oracle_logo.png file, which is based on the default skin style to help you quickly customize the logo. The default dimensions for the logo file is 119 x 25 pixels for OBIEE 11.1.1.7 and 104 x 14 pixels for OBIEE 11.1.1.9. Only OBIEE 11.1.1.9 allows changes to the entire screen (Login page, Home, dashboards, and logout page) in one pass of the change to the oracle_logo.png file. Rename your customized .png file to oracle_logo.png and place the file in the path given in Step 2. Your logo should be the same size as the Oracle logo. Rename your customized .png file to oracle_logo.png and place the file in the path given in Step 2. Your logo should be the same size as the Oracle logo. Restart Oracle Process Manager and Notification (OPMN) services. Restart Oracle Process Manager and Notification (OPMN) services. Clear the browser cache and check the changes to see your custom logo on the Login and Home page of Oracle Analytics. Clear the browser cache and check the changes to see your custom logo on the Login and Home page of in the path given in Step 2. Your logo should be the same size as the Oracle logo. Rename your customized .png file to oracle_logo.png and place the file in the path given in Step 2. Your logo should be the same size as the Oracle logo. Restart Oracle Process Manager and Notification (OPMN) services. Restart Oracle Process Manager and Notification (OPMN) services. Clear the browser cache and check the changes to see your custom logo on the Login and Home page of Oracle Analytics. Clear the browser cache and check the changes to see your custom logo on the Login and Home page of Oracle Analytics. After completing this procedure, your customized logo displays on the Login page and Home page for Oracle Analytics. Customize the OBIEE 11g Analytics Banner Text After OBIEE finishes installing, you can see the Oracle banner text (Business Intelligence) on the OBIEE Analytics Home page and Login page. The following procedure helps you understand the UI elements in OBIEE 11g to reduce the time that you spend customizing your environment. Use the following steps to customize the banner text: Log in to the environment where OBIEE is installed. Log in to the environment where OBIEE is installed. Use the following the path to go to the location of the default banner text file: /FMW_HOME/Oracle_BI1/bifoundation/web/msgdb/l-en/messages Use the following the path to go to the location of the default banner text file: Search for the productmessages.xml file. Search for the productmessages.xml file. Create a backup of the productmessages.xml file. Create a backup of the productmessages.xml file. Edit productmessages.xml . Go to: <WebMessage name=\"kmsgHeaderBIBrandName\"><TEXT>Business Intelligence</TEXT></WebMessage>line Change the Business Intelligence text within <TEXT></TEXT> to the text that you want to display in your customized banner. For example, change the banner text to BI Dashboards . Edit productmessages.xml . Go to: Change the Business Intelligence text within <TEXT></TEXT> to the text that you want to display in your customized banner. For example, change the banner text to BI Dashboards . Save the file. Save the file. Restart all of the OBIEE services. Restart all of the OBIEE services. Clear the browser cache and check that the pages reflect your </TEXT></WebMessage>line Change the Business Intelligence text within <TEXT></TEXT> to the text that you want to display in your customized banner. For example, change the banner text to BI Dashboards . Edit productmessages.xml . Go to: Change the Business Intelligence text within <TEXT></TEXT> to the text that you want to display in your customized banner. For example, change the banner text to BI Dashboards . Save the file. Save the file. Restart all of the OBIEE services. Restart all of the OBIEE services. Clear the browser cache and check that the pages reflect your customized banner text. Clear the browser cache and check that the pages reflect your customized banner text. After completing this procedure, your customized banner text displays on the Login page and Home page for Oracle Analytics. Start and stop servers in OBIEE 11g and 12c In OBIEE, you can use the following procedures to start and stop servers in Unix or Linux environments. The step-by-step approach shows the main differences between the process in OBIEE 11g and OBIEE 12c. Oracle’s changes in OBIEE 12c have made the startup and shutdown of servers easier. Use the following steps to start servers in OBIEE 11g: To start a WebLogic server, go to the Middleware home at the following path: <MW_HOME>/user_projects/domains/bifoundation_domain/bin To start a WebLogic server, go to the Middleware home at the following path: Execute the script ./startWebLogic.sh (space) & or use the nohup utility by using the following command: nohup ./startWebLogic.sh 2>&1 & Execute the script ./startWebLogic.sh (space) & or use the nohup utility by using the following command: Go to the Middleware home at the following path: <MW_HOME>/wlserver_10.3/server/bin Go to the Middleware home at the following path: Set up the Environment by using the following script: ./setWLSEnv.sh After the Environment is set, the following message displays: Your Environment has been set. Set up the Environment by using the following script: After the Environment is set, the following message displays: Set up the Node Manager by using the following syntax: ./startNodeManager.sh (space) & After the the nohup utility by using the following command: Go to the Middleware home at the following path: <MW_HOME>/wlserver_10.3/server/bin Go to the Middleware home at the following path: Set up the Environment by using the following script: ./setWLSEnv.sh After the Environment is set, the following message displays: Your Environment has been set. Set up the Environment by using the following script: After the Environment is set, the following message displays: Set up the Node Manager by using the following syntax: ./startNodeManager.sh (space) & After the Node Manager is up, the following message displays: Secure Socket Listener started on port No Set up the Node Manager by using the following syntax: After the Node Manager is up, the following message displays: Start the Admin and Managed servers simultaneously though the console at https://localhost:7001/console by following these selections: Environments > Servers > Control . Then check the servers from the list and select Start . Start the Admin and Managed servers simultaneously though the console at https://localhost:7001/console by following these selections: Environments > Servers > Control . Then check the servers from the list and select Start . Start the OPMN services: a. Go to the following location in the Middleware Home: <MW_HOME>/instances/instance1/bin b. Enter the following syntax: ./opmnctl (space) startall c. Check the status by using the following syntax: ./opmnctl status All the services should show status as Alive . Start the OPMN services: a. Go to the following location in the Middleware Home: b. Enter the following syntax: c. Check the status by using the following syntax: All the services should show status as Alive . Use the following steps to stop servers in OBIEE 11g: Go to the following location in the Middleware Home: <MW_HOME>/instances/instance1/bin Go to the following location in the Middleware Home: Enter the following syntax: ./opmnctl (space) stopall Enter the following syntax: Check the status by using the following syntax: ./opmnctl status All the services should be down. Check the status by using the following syntax: All the services should be down. Stop the Admin and Managed servers simultaneously though the console at https://localhost:7001/console by following these selections: Environments > Ser servers in OBIEE 11g: Go to the following location in the Middleware Home: <MW_HOME>/instances/instance1/bin Go to the following location in the Middleware Home: Enter the following syntax: ./opmnctl (space) stopall Enter the following syntax: Check the status by using the following syntax: ./opmnctl status All the services should be down. Check the status by using the following syntax: All the services should be down. Stop the Admin and Managed servers simultaneously though the console at https://localhost:7001/console by following these selections: Environments > Servers > Control Then check the servers from the list and select Shutdown > Force shutdown . Stop the Admin and Managed servers simultaneously though the console at https://localhost:7001/console by following these selections: Environments > Servers > Control Then check the servers from the list and select Shutdown > Force shutdown . Use the following steps to start servers in OBIEE 12c: Go to the following path in Oracle Home: <ORACLE_HOME>/user_projects/domains/BIDomain/bitools/bin Go to the following path in Oracle Home: Start OBIEE 12c services with the following command: ./start.sh Start OBIEE 12c services with the following command: Check status with the following command: ./status Check status with the following command: Use the following steps to stop servers in OBIEE 12c: Go to the following path in Oracle Home: <ORACLE_HOME>/user_projects/domains/BIDomain/bitools/bin Go to the following path in Oracle Home: Stop OBIEE 12c services with the following command: ./stop.sh Stop OBIEE 12c services with the following command: Check status with the following command: ./status Check status with the following command: Updated 5 days ago",
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    "url": "https://docs.rackspace.com/docs/set-up-mail-office365-generic-android-application",
    "title": "Set Up Mail Office365 Generic Android Application | Rackspace Documentation",
    "content": "This article shows you how to add an Office 365® Exchange® account to the Android® Samsung® email application and perform basic functions. Prerequisites Applies to: User Applies to: User Difficulty: Easy Difficulty: Easy Time needed: Setting up email takes about five minutes. Propagation of email inside the Samsung email application depends on the size of the mailbox as well as the internet speed. Time needed: Setting up email takes about five minutes. Propagation of email inside the Samsung email application depends on the size of the mailbox as well as the internet speed. Tools required: Licensed user, Android device with Samsung Email Tools required: Licensed user, Android device with Samsung Email Configure your mailbox Use the following steps to set up your Office 365 Exchange: Click the Samsung Email app . Click the Samsung Email app . Click Office 365 (if no email account exists on application) or Add Account . Click Office 365 (if no email account exists on application) or Add Account . Enter in your office 365 email address. Enter in your office 365 email address. Enter in your password and click sign in . Enter in your password and click sign in . If the Permissions Requested screen displays, check the box to consent on behalf of your organization and click Accept . If the Permissions Requested screen displays, check the box to consent on behalf of your organization and click Accept . If prompted to apply security settings, select Apply . If prompted to apply security settings, select Apply . Adjust email settings accordingly the manual setup page and click Done . Adjust email settings accordingly the manual setup page and click Done . If prompted to activate the device admin app, select Activate to finalize the setup. If prompted to activate the device admin app, select Activate to finalize the setup. If multifactor authentication is enabled, you need to verify your credentials with your chosen method. If multifactor authentication is enabled, you need to verify your credentials with your chosen method. Basic instruction Now that you have configured the exchange mailbox, here are a few basic functions within the Apple mail on the device. In the Mail app, tap the New Message pen inside a square icon at the bottom right of the screen. In the Mail app, tap the New Message pen inside a square icon at the bottom right of the screen. Compose the message Compose the message Click the Send icon, which is a paper airplane icon in the upper-right corner actor authentication is enabled, you need to verify your credentials with your chosen method. If multifactor authentication is enabled, you need to verify your credentials with your chosen method. Basic instruction Now that you have configured the exchange mailbox, here are a few basic functions within the Apple mail on the device. In the Mail app, tap the New Message pen inside a square icon at the bottom right of the screen. In the Mail app, tap the New Message pen inside a square icon at the bottom right of the screen. Compose the message Compose the message Click the Send icon, which is a paper airplane icon in the upper-right corner of the screen. Click the Send icon, which is a paper airplane icon in the upper-right corner of the screen. Click on the message that you want to reply to or forward. Click on the message that you want to reply to or forward. Choose if you want to Reply , Reply All ,or Forward the email. Reply : Sends your response to only the person that sent the message. Reply All : Sends your response to everyone the message was sent to, including the CC field recipients. Forward : Sends your response to sends the message to another person or group. Choose if you want to Reply , Reply All ,or Forward the email. Reply : Sends your response to only the person that sent the message. Reply All : Sends your response to everyone the message was sent to, including the CC field recipients. Forward : Sends your response to sends the message to another person or group. After you compose your message, click the paper airplane Send icon. After you compose your message, click the paper airplane Send icon. Updated 5 days ago",
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  {
    "url": "https://docs.rackspace.com/docs/notifications-user-interface-dedicated-users",
    "title": "Notifications User Interface Dedicated Users | Rackspace Documentation",
    "content": "Introduction & Purpose Notifications UI displays messages or alerts to Rackspace Customers. Notification provides information about the updates or prompts acting as a communication bridge between the system and the user. The purpose of this document is to describe the features and functionality provided to customers by the Notifications UI. User Interaction User can perform the following actions from the Notifications page: Edit notification preferences Search and view notifications To create/view ticket, select the necessary notification if the user needs to take any action. Actions : A user can turn off email notifications globally for all devices or select the devices for which they do not want to receive email notifications. Create Ticket : Only customers have the option to Create Tickets. Customers have the option to view the notification and, if necessary, create a ticket. User Navigation Login to https://manage.rackspace.com . In the top right navigation panel, click User Email Id >> My Notifications . Displays the list of notifications. When a user clicks Edit Delivery Preferences option on the notification page, it will redirect to preferences page where a list of users is displayed. Product Information Notifications UI outlines how to create and manage notifications within a specific platform or network. Notifications UI framework includes details on name, number of devices, account type and date for the notification. Notification Name: Displays details of notification of the Rackspace Technology Customers. Notification Account: Displays of the related account for the notification. Notification Devices: Displays the devices related to the notification. Notification Type: Notification are categorized by channel (e.g. Email) and by their purpose such as system alerts. Notification Date: Displays the date on which the notification is issued to the customer. Filters: The Filter functionality allows users to narrow down their notifications list search or options based on specific criteria. The drop-down menu allows you to choose a particular column and value. This makes it easier for the user to filter the list of notifications and search for the information they want. Notification Preference Page In notification preference page users can toggle notifications button to ON or OFF mode, depending on their need. If toggle button is turned OFF, then users won’t receive any notifications. These notification alerts are received through email. Displays a list of users along with their roles and email addresses. There is a toggle button for each user that can be turned ON or OFF. Categories Standard notifications can be selected or deselected by a user . The drop-down menu allows you to choose a particular column and value. This makes it easier for the user to filter the list of notifications and search for the information they want. Notification Preference Page In notification preference page users can toggle notifications button to ON or OFF mode, depending on their need. If toggle button is turned OFF, then users won’t receive any notifications. These notification alerts are received through email. Displays a list of users along with their roles and email addresses. There is a toggle button for each user that can be turned ON or OFF. Categories Standard notifications can be selected or deselected by a user to manage preferences. An email alert will be sent out with the modified notification options to admin. Individual users can update their standard notifications by clicking on their username and update the required preferences. Notifications alert will be received through email to the user. Updated 5 days ago",
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    "url": "https://docs.rackspace.com/docs/set-up-microsoft-365-exchange-online-mailbox-ios",
    "title": "Set Up Microsoft 365 Exchange Online Mailbox Ios | Rackspace Documentation",
    "content": "This article describes how to set up and configure your Microsoft 365® Exchange® Online mailbox within the native Mail application for iOS® devices. Note : If you are unsure of whether or not your license includes Exchange Online, contact your administrator. Prerequisites Applies to: User Difficulty: Easy Time needed: 5-10 Minutes for initial installation and configuration - sync time varies based on mailbox size and network speed. Tools required: Microsoft 365 email address and password (Exchange Online Kiosk license or greater), iPhone® (iOS 13 or newer) with an active network connection. For more information about prerequisite terminology, see Cloud Office support terminology . For additional information about Microsoft 365 licensing, see our Product Comparison Chart . Set up your Microsoft 365 Exchange Online mailbox Open the Settings app. Open the Settings app. Click on Passwords & Accounts . Click on Passwords & Accounts . Click Accounts > Add Account . Click Accounts > Add Account . Select Microsoft Exchange . Select Microsoft Exchange . Enter your Microsoft 365 email address and desired description. Enter your Microsoft 365 email address and desired description. Click Sign In , then enter your password. Click Sign In , then enter your password. Click Accept > Save . Click Accept > Save . Note : If your organization requires multi-factor authentication or self-service password reset registration, you might be prompted for additional verification methods during the setup process. Updated 5 days ago",
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  {
    "url": "http://www.rackspace.com/information/legal/copyrights_trademarks",
    "title": "Copyrights Trademarks | Rackspace Documentation",
    "content": "Copyright & Trademarks Revised Tuesday, July 21, 2020 Copyrights & Trademarks Rackspace US, Inc. retains copyright and/or applicable rights to all text and graphic images supplied on the Rackspace websites. All trademarks and service marks remain the sole property of their respective holders. You may print copies of the information on this site for your own personal use. You may not distribute any text or graphics herein to others without the express written permission of Rackspace Technology, \"mirror\" this information on your own site without permission from Rackspace Technology, or modify or re-use in any way the text or graphics on this site. Trademarks Rackspace Technology trademarks, service marks, logos and domain names are either common-law trademarks/service marks or registered trademarks/service marks of Rackspace US, Inc., or its subsidiaries, and are protected by trademark and other laws in the United States and other countries. Rackspace Technology’s trademarks and service marks signify Rackspace Technology high quality services and are valuable assets of the company. Use of Rackspace Technology trademarks is prohibited unless expressly authorized by Rackspace Technology. You are not permitted to use any trademarks displayed on the Websites, meta tags or any other “hidden text” utilizing trademarks of Rackspace Technology and its licensors, without prior written permission of Rackspace Technology or such third party who may own the trademark. Without the express prior written consent of Rackspace US, Inc., no Rackspace Technology trademarks may be used in a manner that implies an affiliation with, approval by, endorsement of or sponsorship by Rackspace Technology. Rackspace Trademark Guidelines and Trademark List See our Trademark Guidelines and the list of Rackspace Technology trademarks and service marks by clicking here. Logo Request Rackspace Technology customers wishing to access our current logos may do so here . Rackspace Technology channel partners may use the channel partner tier logo as specified in their agreement with Rackspace Technology and according to specific guidelines and other partner program resources provided to channel partners. Copyright You may not use the Rackspace Technology websites, content on the websites or online mediums for any purpose or in any manner that infringes the rights of any third parties. Rackspace Technology encourages you to report any content on the Rackspace Technology websites that you believe infringes your copyright. If you would like to submit a Copyright Infringement Complaint, click here.",
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  {
    "url": "https://docs.rackspace.com/docs/set-up-multifactor-authentification-applications-for-cloud-office",
    "title": "Set Up Multifactor Authentification Applications For Cloud Office | Rackspace Documentation",
    "content": "Prerequisites Applies to: Administrator and User Difficulty: Easy Time Needed: About 15 minutes Tools Needed: Internet Browser access and a mobile device with an active network connection For more information about prerequisite terminology, see Cloud Office support terminology . Multi-factor authentication (MFA) requires users to give a second form of authentication when accessing their accounts. This second form of authentication is an extra layer of security and minimizes the chances of account compromise. MFA for both the Cloud Office Control Panel and Rackspace Email Webmail can use an authenticator application. When configuring MFA for the first time, users have the option to receive a Short Message Service (SMS) text message or use an authenticator app. You can use any Time-based One Time Password (TOTP) app. This article provides an overview of a few options that you can use and instructions for configuring your account for each application. Warning: These are third-party apps, which Rackspace doesn't own or support Use these apps at your discretion. Use the following steps to configure the Microsoft&reg; Authenticator&reg; mobile app for use with your Cloud Office Control Panel admin login: Install the Microsoft Authenticator app from the iOS App Store® or the Android Google Play Store®. Install the Microsoft Authenticator app from the iOS App Store® or the Android Google Play Store®. Open the Microsoft Authenticator app and select Scan QR Code . If you previously configured the Microsoft Authenticator app, you can tap the three vertical dots in the app's top-right corner, select + Add Account , and choose Other account to continue. Note: When selecting Scan QR Code , you must allow the Microsoft Authenticator app to take pictures or a video to scan the QR code in the following steps. Open the Microsoft Authenticator app and select Scan QR Code . If you previously configured the Microsoft Authenticator app, you can tap the three vertical dots in the app's top-right corner, select + Add Account , and choose Other account to continue. Note: When selecting Scan QR Code , you must allow the Microsoft Authenticator app to take pictures or a video to scan the QR code in the following steps. After selecting Scan QR Code , navigate to the Cloud Office Control Panel , enter your administrator credentials in the fields provided, and select Log In . After selecting Scan QR Code , navigate to to scan the QR code in the following steps. Open the Microsoft Authenticator app and select Scan QR Code . If you previously configured the Microsoft Authenticator app, you can tap the three vertical dots in the app's top-right corner, select + Add Account , and choose Other account to continue. Note: When selecting Scan QR Code , you must allow the Microsoft Authenticator app to take pictures or a video to scan the QR code in the following steps. After selecting Scan QR Code , navigate to the Cloud Office Control Panel , enter your administrator credentials in the fields provided, and select Log In . After selecting Scan QR Code , navigate to the Cloud Office Control Panel , enter your administrator credentials in the fields provided, and select Log In . Next, in the Choose Your Multi-Factor Authentication Method prompt, select the Use an Authenticator option and press Continue . Next, in the Choose Your Multi-Factor Authentication Method prompt, select the Use an Authenticator option and press Continue . Scan the QR code that appears with the Microsoft Authenticator app. This action automatically adds your account to the list of available accounts within the authenticator app. Scan the QR code that appears with the Microsoft Authenticator app. This action automatically adds your account to the list of available accounts within the authenticator app. Tap the account you just added to the authenticator app. Next, enter the six-digit code displayed by the Microsoft Authenticator app into the Cloud Office Control Panel field, and select Verify Code . Tap the account you just added to the authenticator app. Next, enter the six-digit code displayed by the Microsoft Authenticator app into the Cloud Office Control Panel field, and select Verify Code . When the code verifies, a message appears stating that the multi-factor authentication setup completed successfully. You can now select Got It to begin performing administrative tasks within the Cloud Office Control Panel. When the code verifies, a message appears stating that the multi-factor authentication setup completed successfully. You can now select Got It to begin performing administrative tasks within the Cloud Office Control Panel. Note: You can have a direct link to the app on the appropriate app store sent to your device by going to https://www.microsoft.com/en-us/account/authenticator#getapp and entering your phone number. Google Authenticator for iOS and Android Use the following steps to configure the Google&reg; Authenticator mobile app for use with your Cloud Office Control Panel administrator login: Install the Google Authenticator app from the iOS App Store or the Android Google Play Store appears stating that the multi-factor authentication setup completed successfully. You can now select Got It to begin performing administrative tasks within the Cloud Office Control Panel. Note: You can have a direct link to the app on the appropriate app store sent to your device by going to https://www.microsoft.com/en-us/account/authenticator#getapp and entering your phone number. Google Authenticator for iOS and Android Use the following steps to configure the Google&reg; Authenticator mobile app for use with your Cloud Office Control Panel administrator login: Install the Google Authenticator app from the iOS App Store or the Android Google Play Store. Install the Google Authenticator app from the iOS App Store or the Android Google Play Store. Open the Google Authenticator app and select Get Started . Open the Google Authenticator app and select Get Started . Next, when prompted to Setup Your First Account , select Scan QR Code . If you previously configured the Google Authenticator app, select the + icon in the bottom-right corner of the app and select Scan a QR Code to continue. Note: When selecting Scan QR Code , you must allow the Google Authenticator app to take pictures or a video to scan the QR code in the following steps. Next, when prompted to Setup Your First Account , select Scan QR Code . If you previously configured the Google Authenticator app, select the + icon in the bottom-right corner of the app and select Scan a QR Code to continue. Note: When selecting Scan QR Code , you must allow the Google Authenticator app to take pictures or a video to scan the QR code in the following steps. After selecting Scan QR Code , navigate to the Cloud Office Control Panel , enter your administrator credentials in the fields provided, and select Log In . After selecting Scan QR Code , navigate to the Cloud Office Control Panel , enter your administrator credentials in the fields provided, and select Log In . Next, within the Choose Your Multi-Factor Authentication Method prompt, select Use an Authenticator and click Continue . Next, within the Choose Your Multi-Factor Authentication Method prompt, select Use an Authenticator and click Continue . Scan the QR code that appears with the Google Authenticator app. This action automatically adds your account to the list of available accounts within the authenticator app itself. Scan the QR code that appears with the Google Authenticator app. This action automatically adds your account to the list of available accounts within the authenticator app itself. Tap the account you just added to the authenticator app. Next, enter the six-digit code displayed , within the Choose Your Multi-Factor Authentication Method prompt, select Use an Authenticator and click Continue . Next, within the Choose Your Multi-Factor Authentication Method prompt, select Use an Authenticator and click Continue . Scan the QR code that appears with the Google Authenticator app. This action automatically adds your account to the list of available accounts within the authenticator app itself. Scan the QR code that appears with the Google Authenticator app. This action automatically adds your account to the list of available accounts within the authenticator app itself. Tap the account you just added to the authenticator app. Next, enter the six-digit code displayed by the Google Authenticator app into the Cloud Office Control Panel field, and select Verify Code . Tap the account you just added to the authenticator app. Next, enter the six-digit code displayed by the Google Authenticator app into the Cloud Office Control Panel field, and select Verify Code . When the code verifies, a message appears stating that the multi-factor authenticator setup completed successfully. You can now select Got It to begin performing administrative tasks within the Cloud Office Control Panel. When the code verifies, a message appears stating that the multi-factor authenticator setup completed successfully. You can now select Got It to begin performing administrative tasks within the Cloud Office Control Panel. Authy for iOS and Android Use the following steps to configure the Authy mobile app for use with your Cloud Office Control Panel administrator login: Download Authy (Twilio® Authy 2-Factor Authentication) from the iOS App Store or the Android Google Play Store. Download Authy (Twilio® Authy 2-Factor Authentication) from the iOS App Store or the Android Google Play Store. Open Authy , enter a valid phone number in the field, and select Ok . Open Authy , enter a valid phone number in the field, and select Ok . After entering your phone number, you must verify your account by using one of the following options: Phone call SMS(text) Use Existing Device Select SMS and enter the code you received when prompted by Authy . After entering your phone number, you must verify your account by using one of the following options: Phone call SMS(text) Use Existing Device Select SMS and enter the code you received when prompted by Authy . Tap the three vertical lines in the app's top-right corner, select Add Account , and click Scan QR Code . Note: When selecting Scan QR Code , you must allow the Authy app to take pictures or a video phone number, you must verify your account by using one of the following options: Phone call SMS(text) Use Existing Device Select SMS and enter the code you received when prompted by Authy . After entering your phone number, you must verify your account by using one of the following options: Phone call SMS(text) Use Existing Device Select SMS and enter the code you received when prompted by Authy . Tap the three vertical lines in the app's top-right corner, select Add Account , and click Scan QR Code . Note: When selecting Scan QR Code , you must allow the Authy app to take pictures or a video to scan the QR code in the following steps. Tap the three vertical lines in the app's top-right corner, select Add Account , and click Scan QR Code . Note: When selecting Scan QR Code , you must allow the Authy app to take pictures or a video to scan the QR code in the following steps. After selecting Scan QR Code , navigate to the Cloud Office Control Panel , enter your administrator credentials in the fields provided, and select Log In . After selecting Scan QR Code , navigate to the Cloud Office Control Panel , enter your administrator credentials in the fields provided, and select Log In . Next, in the Choose Your Multi-Factor Authentication Method prompt, select the Use an Authenticator option and press Continue . Next, in the Choose Your Multi-Factor Authentication Method prompt, select the Use an Authenticator option and press Continue . Scan the QR code that appears with the Authy app. This automatically adds your account to the list of available accounts in the authenticator app. Scan the QR code that appears with the Authy app. This automatically adds your account to the list of available accounts in the authenticator app. Tap the account you just added to the authenticator app. Next, enter the six-digit code displayed by the Authy app in the Cloud Office Control Panel field and select Verify Code . Tap the account you just added to the authenticator app. Next, enter the six-digit code displayed by the Authy app in the Cloud Office Control Panel field and select Verify Code . When the code verifies, a message appears stating that the multi-factor authenticator setup completed successfully. You can now select Got It to begin performing administrative tasks within the Cloud Office Control Panel. When the code verifies, a message appears stating that the multi-factor authenticator setup completed successfully. You can now select Got It to begin performing administrative tasks within the Cloud Office Control Panel. Note: You Office Control Panel field and select Verify Code . Tap the account you just added to the authenticator app. Next, enter the six-digit code displayed by the Authy app in the Cloud Office Control Panel field and select Verify Code . When the code verifies, a message appears stating that the multi-factor authenticator setup completed successfully. You can now select Got It to begin performing administrative tasks within the Cloud Office Control Panel. When the code verifies, a message appears stating that the multi-factor authenticator setup completed successfully. You can now select Got It to begin performing administrative tasks within the Cloud Office Control Panel. Note: You can have a direct link to the app on the appropriate app store sent to your device by going to https://authy.com/download/ and entering your phone number. Authy for Mac and PC If a mobile authenticator app isn't an option, you can choose to use the desktop version of Authy as an alternative by following the steps listed below: Navigate to https://authy.com/download/ , select the appropriate operating system under the Desktop - Direct Download field, and select Download . Navigate to https://authy.com/download/ , select the appropriate operating system under the Desktop - Direct Download field, and select Download . After selecting Download , you must run the Authy Desktop Setup executable file by opening the file and selecting Run . After selecting Download , you must run the Authy Desktop Setup executable file by opening the file and selecting Run . After installation, you must enter a phone number in the prompt to continue. Enter a valid phone number and select SMS from the Get Verification Via... prompt. After installation, you must enter a phone number in the prompt to continue. Enter a valid phone number and select SMS from the Get Verification Via... prompt. Enter the code sent to your mobile number within the appropriate field in the Authy desktop app. Enter the code sent to your mobile number within the appropriate field in the Authy desktop app. Select the + symbol within the Authy desktop app to begin adding a new account. Select the + symbol within the Authy desktop app to begin adding a new account. When the prompt Code given by the website appears, navigate to the Cloud Office Control Panel in your web browser. Next, enter your administrator credentials in the fields provided and then select Log In . When the prompt Code given by the website appears, navigate to the Cloud Office Control Panel in your web browser. Next, enter your administrator credentials in the fields provided and y desktop app. Enter the code sent to your mobile number within the appropriate field in the Authy desktop app. Select the + symbol within the Authy desktop app to begin adding a new account. Select the + symbol within the Authy desktop app to begin adding a new account. When the prompt Code given by the website appears, navigate to the Cloud Office Control Panel in your web browser. Next, enter your administrator credentials in the fields provided and then select Log In . When the prompt Code given by the website appears, navigate to the Cloud Office Control Panel in your web browser. Next, enter your administrator credentials in the fields provided and then select Log In . In the Choose Your Multi-Factor Authentication Method prompt, select the Use an Authenticator option and press Continue . In the Choose Your Multi-Factor Authentication Method prompt, select the Use an Authenticator option and press Continue . Copy the code provided in Step 3 - Manually enter the secret key below in the app. in the Cloud Office Control Panel, and paste the code into the field provided through the Authy desktop app. Copy the code provided in Step 3 - Manually enter the secret key below in the app. in the Cloud Office Control Panel, and paste the code into the field provided through the Authy desktop app. Select Add Account in the Authy desktop app, assign a name, and select an icon to help identify the account within the app. Now, you can enter the six-digit Authy code into the appropriate field within the Cloud Office Control Panel. Select Add Account in the Authy desktop app, assign a name, and select an icon to help identify the account within the app. Now, you can enter the six-digit Authy code into the appropriate field within the Cloud Office Control Panel. When the code verifies, a message appears stating that the multi-factor authenticator setup completed successfully. You can now select Got It to begin performing administrative tasks within the Cloud Office Control Panel. When the code verifies, a message appears stating that the multi-factor authenticator setup completed successfully. You can now select Got It to begin performing administrative tasks within the Cloud Office Control Panel. Additional suggestions If you cannot login to the Cloud Office Control Panel because you no longer have access to your previous authentication method, contact your administrator for assistance with resetting any existing authentication methods via the Cloud Office Control Panel. If you cannot login to the Cloud Office Control Panel because you no longer have access to your previous authentication method, contact your administrator for assistance with resetting any existing Got It to begin performing administrative tasks within the Cloud Office Control Panel. When the code verifies, a message appears stating that the multi-factor authenticator setup completed successfully. You can now select Got It to begin performing administrative tasks within the Cloud Office Control Panel. Additional suggestions If you cannot login to the Cloud Office Control Panel because you no longer have access to your previous authentication method, contact your administrator for assistance with resetting any existing authentication methods via the Cloud Office Control Panel. If you cannot login to the Cloud Office Control Panel because you no longer have access to your previous authentication method, contact your administrator for assistance with resetting any existing authentication methods via the Cloud Office Control Panel. After successfully configuring multi-factor authentication for your Cloud Office Control Panel administrator login, you can opt to add a Backup Number within the Cloud Office Control Panel as an alternate verification method. If you cannot use your primary authentication method, having a Backup Number can prevent you from having to reset your multi-factor authentication method. After successfully configuring multi-factor authentication for your Cloud Office Control Panel administrator login, you can opt to add a Backup Number within the Cloud Office Control Panel as an alternate verification method. If you cannot use your primary authentication method, having a Backup Number can prevent you from having to reset your multi-factor authentication method. You can configure more than one device to use the same authentication method for your Cloud Office Control Panel. Having access to a backup authentication method can mitigate potential inconveniences that might arise from temporarily losing access to your primary device. You can configure more than one device to use the same authentication method for your Cloud Office Control Panel. Having access to a backup authentication method can mitigate potential inconveniences that might arise from temporarily losing access to your primary device. Updated 5 days ago",
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    "url": "https://docs.rackspace.com/docs/rpc-vmware",
    "title": "Rpc Vmware | Rackspace Documentation",
    "content": "Rackspace Private Cloud Powered by VMware (RPC-VMware) provides a single-tenant hosted private cloud, designed with server, storage, and networking hardware from trusted vendors such as Dell®, EMC®, and Cisco®, that's proactively managed 24x7x365 by our VMware Certified Professionals. For more information, see the following resources: Rackspace Private Cloud Powered by VMware product page Rackspace Private Cloud powered by VMware Customer Handbook Rackspace Private Cloud Powered by VMware versus Server Virtualization Updated 5 days ago",
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    "url": "https://docs.rackspace.com/docs/rackspace-data-protection-patching",
    "title": "Rackspace Data Protection Patching | Rackspace Documentation",
    "content": "In order to ensure the best quality of service, periodic patching of the Rackspace Data Protection infrastructure is required. Thankfully, patching does not require downtime and should be non-disruptive to normal backup and restore opportunities. During updates, nodes are taken down one at a time, with all operations failing over to other active nodes. Rackspace will notify users of maintenance windows due to the elevated risk for unanticipated impact, however updates are expected to be non-impacting. Updated 5 days ago",
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    "url": "https://docs.rackspace.com/docs/additional-secret-key-creation",
    "title": "Additional Secret Key Creation | Rackspace Documentation",
    "content": "Additional Secret key Creation To create additional secret keys, click “Create Additional Secret Key”. Copy and save the additional secret key in a safe location. The namespace details page provides the username and the secret key details. Updated 5 days ago",
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    "url": "https://docs.rackspace.com/docs/reasons-to-use-an-sql-database",
    "title": "Reasons To Use An Sql Database | Rackspace Documentation",
    "content": "Many businesses use both relational databases and non-relational databases. While NoSQL databases are gaining popularity due to their speed and scalability, you might prefer highly structured SQL databases in certain cases. Prerequisite For an introduction to relational databases and NoSQL databases, see Types of databases . Understand when to choose a SQL database You might choose an SQL database for the following reasons: You want to ensure ACID compliance. ACID stands for atomicity, consistency, isolation, and durability. ACID compliance reduces anomalies and protects the integrity of your database by prescribing exactly how transactions interact with the database. You want to ensure ACID compliance. ACID stands for atomicity, consistency, isolation, and durability. ACID compliance reduces anomalies and protects the integrity of your database by prescribing exactly how transactions interact with the database. Your data is structured and unchanging. If your business isn’t experiencing significant growth that would require additional servers and you’re working only with consistent data, then an SQL database might be adequate. Your data is structured and unchanging. If your business isn’t experiencing significant growth that would require additional servers and you’re working only with consistent data, then an SQL database might be adequate. Next step Reasons to use a NoSQL database Use the Feedback tab to make any comments or ask questions. You can also start a conversation with us . Updated 5 days ago",
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    "url": "https://docs.rackspace.com/reference/billing-apiguide-v2-general-api-info",
    "title": "Billing Apiguide V2 General Api Info | Rackspace Documentation",
    "content": "The information in this section is relevant to all operations of the API. For details about specific operations, see the API reference . The Rackspace Billing API is implemented using a RESTful web service interface. Like other Rackspace Cloud services, this service shares a common token-based authentication system that allows seamless access between products and services. All requests to authenticate and operate the service are performed using HTTPS on TCP port 443. For authentication instructions, see Authenticate to the Rackspace Cloud . This section includes the following general information: Service access endpoints Request and response types Paginated collections Rate limits Faults Date and time format Role-based access control (RBAC)",
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    "url": "https://docs.rackspace.com/docs/set-up-onedrive-for-business-for-ios",
    "title": "Set Up Onedrive For Business For Ios | Rackspace Documentation",
    "content": "Prerequisites Applies to: User Difficulty: Easy Time needed: 10 Minutes Tools required: Microsoft 365® user licensed with OneDrive, iOS device, active network connection For more information about prerequisite terminology, see Cloud Office support terminology . For additional information about Microsoft 365 licensing, see our product comparison chart . This article describes how to install and configure the OneDrive for Business® application for iOS® devices. Note: If you are unsure whether your license includes OneDrive, contact your administrator. Install OneDrive for iOS devices Use the following the steps to install the OneDrive application: Open the App Store . Open the App Store . Search for OneDrive . Search for OneDrive . After the download completes, click Get and select Open . After the download completes, click Get and select Open . Configure OneDrive for iOS Use the following the steps to configure OneDrive: Open the OneDrive application. Open the OneDrive application. Enter your Microsoft 365 email address and click the Next Arrow to continue. Enter your Microsoft 365 email address and click the Next Arrow to continue. Enter your Microsoft 365 password when prompted and select Sign in . Enter your Microsoft 365 password when prompted and select Sign in . Select whether you want to receive notifications from OneDrive through Keep Up with File Changes to complete the setup process. Select whether you want to receive notifications from OneDrive through Keep Up with File Changes to complete the setup process. Use the following the steps to add a Microsoft 365 account to an existing installation of OneDrive: Open the OneDrive application. Open the OneDrive application. Click on your portrait in the OneDrive application. Click on your portrait in the OneDrive application. Click the Settings cogwheel. Click the Settings cogwheel. Select Add Account in the Accounts section. Select Add Account in the Accounts section. Enter your Microsoft 365 email address and password when prompted and select Sign in . Enter your Microsoft 365 email address and password when prompted and select Sign in . Note: You can also sign in to your organization's SharePoint® site by entering the corresponding URL in the SharePoint Server URL feature. Upload a file to OneDrive for iOS To upload a file in OneDrive , select the + sign in the top-right corner and choose one of the following options: Scan a file. Scan a file. Upload a file. Upload a file. Take a Photo or Video . Take a Photo or Video . Create Folders . Create Accounts section. Enter your Microsoft 365 email address and password when prompted and select Sign in . Enter your Microsoft 365 email address and password when prompted and select Sign in . Note: You can also sign in to your organization's SharePoint® site by entering the corresponding URL in the SharePoint Server URL feature. Upload a file to OneDrive for iOS To upload a file in OneDrive , select the + sign in the top-right corner and choose one of the following options: Scan a file. Scan a file. Upload a file. Upload a file. Take a Photo or Video . Take a Photo or Video . Create Folders . Create Folders . Create Flow . Create Flow . Create document Create document For more information about uploading files to OneDrive for iOS, refer to the following Microsoft Support Article Updated 5 days ago",
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    "url": "https://docs.rackspace.com/docs/about-the-rackspace-application-services-teams",
    "title": "About The Rackspace Application Services Teams | Rackspace Documentation",
    "content": "Rackspace Application Services includes add-on services to the other teams at Rackspace with engineers who align with other specialty teams, such as the system administrators, network security engineers, and database administrators. While engineers on the Rackspace Application Services team know about Linux® and Windows® system administration, networking, and databases, they don’t focus exclusively on that work on a daily basis. In addition to supporting the framework on which the application runs, this division of labor enables RAS Digital Experience engineers to go deeper into your application and support application deployment, troubleshooting, and optimization. To serve you better, the Rackspace Application Services team is divided into three sub-teams. Application Support Engineers An Application Support Engineer (ASE) is a specialist in large-scale, complex, and distributed web infrastructure that engages in direct customer communications regarding the availability, scalability, reliability, and performance of their applications. As the front line of the RAS team, ASEs possess a basic competency in all named applications that the team supports. ASEs include: Windows engineers Linux engineers The ASE team is staffed 24x7x365 and can escalate out to other specific teams on an as-needed basis. Named Application Team The Named Application team is composed of engineers and architects hired to support specific applications. Name Application engineers and architects possess a deep knowledge of the application. In many cases, they have worked for the application vendor and contributed code to the application. There is one team for each of the following supported named application: Linux® applications: Oracle® Web Commerce (ATG), Oracle CX Commerce, and Adobe® Experience Manager (AEM) Windows® applications: Sitecore®, Sitecore Commerce The Named Application teams are staffed Monday-Friday, 8 AM to 5 PM Central Time. Escalated to outside of office hours for P1 events. DevOps and Automation Sub-Team The DevOps and Automation sub-team is composed of engineers who automate as many facets of the application deployment and optimization work as possible. The DevOps team strives to increase the speed and accuracy of the service the RAS team provides and to develop tools that integrate into your environment. Deeper integration enables you to self-service by triggering automation tools and plugging into frameworks, such as a CI/CD pipeline. The DevOps team is not customer-facing and therefore does not provide support hours. Updated 5 days Central Time. Escalated to outside of office hours for P1 events. DevOps and Automation Sub-Team The DevOps and Automation sub-team is composed of engineers who automate as many facets of the application deployment and optimization work as possible. The DevOps team strives to increase the speed and accuracy of the service the RAS team provides and to develop tools that integrate into your environment. Deeper integration enables you to self-service by triggering automation tools and plugging into frameworks, such as a CI/CD pipeline. The DevOps team is not customer-facing and therefore does not provide support hours. Updated 5 days ago",
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    "url": "https://docs.rackspace.com/docs/managed-operations",
    "title": "Managed Operations | Rackspace Documentation",
    "content": "Cloud Servers with a Managed Operations Service Level extends the enhanced managed support level from our Managed Services offering into our Cloud offering. The Managed Operations Service Level provides an additional level of support that includes monitoring, OS and application infrastructure layer support, and technical guidance for Cloud Servers. The Managed Operations Service Level includes access to a dedicated, 24x7x365 support team via phone, chat, and online support ticket. The team will support your servers from the OS up through the application stack of Microsoft SQL Server, .Net/IIS, and the LAMP stack on Linux. Your Cloud Server will be regularly patched and updated. Monitoring services are included, with the Managed Operations team proactively responding to any alerts. We will monitor up to two user-defined ports as well as user-defined URL content. Review Rackspace Cloud Backup file-based backup options for details on backup solutions. For more information, see the Managed Operations Frequently Asked Questions Updated 5 days ago",
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    "url": "https://docs.rackspace.com/docs/create-an-archive-audit-report",
    "title": "Create An Archive Audit Report | Rackspace Documentation",
    "content": "This article describes how to create an archive audit report by using the Archive Manager. Prerequisites Applies to: Administrator and Compliance Officers Difficulty: Easy Time needed: Approximately 5 minutes Tools required: Archive Portal access The Archive Manager records all user interactions. To view a report of activity, users with Administrator or Compliance Officer permissions can create an audit report. Reports can include information about the following items: User management Logins Exports/Downloads Search activity Tags activity Holds activity Purges Settings and policies Note: You can download reports directly from the Archive Manager. Create an archive audit report To create an archive audit report, perform the following steps: Log in to the Archive Manager . For more information, see Log in to the Archive Manager . Log in to the Archive Manager . For more information, see Log in to the Archive Manager . In the upper-right corner of the window, click the gear icon. In the upper-right corner of the window, click the gear icon. On the Reports line, click Manage . On the Reports line, click Manage . Under the Audits section, click +New . Under the Audits section, click +New . After entering the guidelines for the audit report, click Create . After entering the guidelines for the audit report, click Create . After the audit report is created, you can download it as a .CSV file. After the audit report is created, you can download it as a .CSV file. Updated 5 days ago",
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    "url": "https://docs.rackspace.com/docs/enable-dkim-in-the-cloud-office-control-panel",
    "title": "Enable Dkim In The Cloud Office Control Panel | Rackspace Documentation",
    "content": "DomainKeys identified mail (DKIM) adds a secure signature to your domain to authenticate emails sent from users in your company. DKIM is an industry best practice that increases the security of your email domains. Prerequisites Applies to: Administrator Difficulty: Easy Time needed: Approximately 15 minutes to create a record, 24-48 hours for the record to propagate Tools required: DNS host administrator access For more information on prerequisite terminology, see Cloud Office support terminology . Before enabling DKIM, we recommend you create a robust email verification policy by completing the following steps: Create an SPF record policy . Create a DKIM record. Create a DMARC record policy . For a video tutorial of the following steps, see Rackspace Email - DMARC / DKIM: What It Is & How to Setup . Enable DKIM for a domain Log in to the Cloud Office Control Panel Log in to the Cloud Office Control Panel In the Domains section of the home page, click the Sender Authentication (DKIM) link. In the Domains section of the home page, click the Sender Authentication (DKIM) link. On the Sender Authentication (DKIM) page, click the domain for which you want to enable DKIM. On the Sender Authentication (DKIM) page, click the domain for which you want to enable DKIM. Click Enable DKIM for . If you manage your domain's DNS through your Cloud Office Control Panel, DKIM enabling is automatic. If you manage your domain's DNS through another service, that service provides the DNS key and value information to add a new TXT record. See the documentation of your DNS hosting provider for instructions on adding a new TXT record for your domain. If you do not know where your DNS is hosted, see Find your DNS host . Click Enable DKIM for . If you manage your domain's DNS through your Cloud Office Control Panel, DKIM enabling is automatic. If you manage your domain's DNS through your Cloud Office Control Panel, DKIM enabling is automatic. If you manage your domain's DNS through another service, that service provides the DNS key and value information to add a new TXT record. See the documentation of your DNS hosting provider for instructions on adding a new TXT record for your domain. If you do not know where your DNS is hosted, see Find your DNS host . If you manage your domain's DNS through another , see Find your DNS host . Click Enable DKIM for . If you manage your domain's DNS through your Cloud Office Control Panel, DKIM enabling is automatic. If you manage your domain's DNS through your Cloud Office Control Panel, DKIM enabling is automatic. If you manage your domain's DNS through another service, that service provides the DNS key and value information to add a new TXT record. See the documentation of your DNS hosting provider for instructions on adding a new TXT record for your domain. If you do not know where your DNS is hosted, see Find your DNS host . If you manage your domain's DNS through another service, that service provides the DNS key and value information to add a new TXT record. See the documentation of your DNS hosting provider for instructions on adding a new TXT record for your domain. If you do not know where your DNS is hosted, see Find your DNS host . After adding the DKIM TXT record, click Verify TXT Record to ensure that the new DKIM record is publicly available in DNS and is correct. If validation fails, then an appropriate error message displays to help you correct the problem. After DKIM is enabled, all new outgoing email messages are signed using your new DKIM key. You can repeat the DKIM-enabling process on other supported domains. Use the Feedback tab to make any comments or ask questions. You can also click Let's Talk to start the conversation . After adding the DKIM TXT record, click Verify TXT Record to ensure that the new DKIM record is publicly available in DNS and is correct. If validation fails, then an appropriate error message displays to help you correct the problem. After DKIM is enabled, all new outgoing email messages are signed using your new DKIM key. You can repeat the DKIM-enabling process on other supported domains. Use the Feedback tab to make any comments or ask questions. You can also click Let's Talk to start the conversation . Updated 5 days ago",
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    "url": "https://docs.rackspace.com/docs/publish-content-to-sitecore",
    "title": "Publish Content To Sitecore | Rackspace Documentation",
    "content": "This article describes how to publish new content to your Sitecore content management site. Prerequisites Ability to log in to your Sitecore content management website. For instructions, see the \"Sitecore Cloud content management site\" section in Sitecore Cloud portals and account management Ability to log in to your Sitecore content management website. For instructions, see the \"Sitecore Cloud content management site\" section in Sitecore Cloud portals and account management Familiarity with deploying to Sitecore Cloud using FTP . If your content includes changes that depend on custom code, deploy your updated code before publishing new content. Familiarity with deploying to Sitecore Cloud using FTP . If your content includes changes that depend on custom code, deploy your updated code before publishing new content. Publish Content to Sitecore Log in to your Sitecore content management site. Log in to your Sitecore content management site. In the Sitecore dashboard, click Content Editor . In the Sitecore dashboard, click Content Editor . In the navigation bar, click the Publish tab. In the navigation bar, click the Publish tab. On the tab, click the small arrow on the Publish button, and then select Publish site . On the tab, click the small arrow on the Publish button, and then select Publish site . Select the publishing type, and then click Publish . You can choose from the following publishing types: Incremental publish - publish only changed items. Smart publish - publish differences between source and target database. Republish - publish everything. Select the publishing type, and then click Publish . You can choose from the following publishing types: Incremental publish - publish only changed items. Incremental publish - publish only changed items. Smart publish - publish differences between source and target database. Smart publish - publish differences between source and target database. Republish - publish everything. Republish - publish everything. After publishing is complete, select both Restart the Sitecore Client and Restart the Sitecore Server , and then click Close . After publishing is complete, select both Restart the Sitecore Client and Restart the Sitecore Server , and then click Close . Updated 5 days ago",
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    "url": "https://www.rackspace.com/data/just-analytics",
    "title": "Just Analytics | Rackspace Documentation",
    "content": "Overview Just Analytics is a multicloud data analytics powerhouse, and a six-time Microsoft Partner of the year winner. Organizations gain a seamless transition to a more robust and scalable analytics ecosystem and benefit from: Improved data accessibility Deep data-driven insights Enhanced visualization capabilities Real-time reporting Operational efficiencies Use Cases Business intelligence Just Analytics analyzes data from critical business and operational functions. Its robust business intelligence capabilities help organizations gain performance visibility and access greater insight across the enterprise. Its AI capabilities leverage Guzzle to enable the deployment of predictive capabilities and business intelligence. Data platform modernization Just Analytics’ data platform automates the movement and transformation of data from a wide range of sources into data pipelines for production at scale. It can help your organization optimize your data, so your entire enterprise can make more informed data-driven business decisions. Data pipeline production Guzzle helps analytics engineers build data pipelines, including extraction, loading, validation, transformation and reconciliation for data warehouses and data lakes by specifying a set of simple configurations. It can be used natively to handle diverse workloads on Just Analytics, including batch, streaming, real-time and API. It uses a declarative framework and UI to build production-quality pipelines with agile timelines. Artificial intelligence Using computer vision, we can build workplace safety monitoring solutions or natural-language processing to pull useful insights from unstructured data sources. Use cases range from call center intelligence to voice analytics. Microsoft Partner of the Year Read the latest press release Just Analytics has been recognized as a Partner of the Year in Singapore and Vietnam for the last six years. Ready to Start the Conversation? We’re experts on your side, doing what it takes to get the job done right — from the first consultation to your daily operations. Our approach Discover a partnership that can help you achieve more – for your people, your business and your customers – today and into the future. Consulting and Advisory Services Professional Services Managed Services Fanatical Experience Rackspace Fabric Our Expertise Explore our expert credentials and industry recognition. Power your advantage Discover related technology platforms and solutions to help achieve smarter business outcomes. Microsoft Azure Data Make the most of Microsoft Azure for innovation, agility, cost savings and operational efficiency. Data Modernization Make predictive decisions that accelerate innovation and increase ROI with integrated data architectures and AI. Data Analytics and Business Insights Gain real-time, actionable insights that help you assess risks, reduce costs and shape business decisions. Data Strategy and Governance Map , your business and your customers – today and into the future. Consulting and Advisory Services Professional Services Managed Services Fanatical Experience Rackspace Fabric Our Expertise Explore our expert credentials and industry recognition. Power your advantage Discover related technology platforms and solutions to help achieve smarter business outcomes. Microsoft Azure Data Make the most of Microsoft Azure for innovation, agility, cost savings and operational efficiency. Data Modernization Make predictive decisions that accelerate innovation and increase ROI with integrated data architectures and AI. Data Analytics and Business Insights Gain real-time, actionable insights that help you assess risks, reduce costs and shape business decisions. Data Strategy and Governance Map out a winning data strategy and data governance plan to extract the most value from your data. Data Lakes With storage costs decreasing, it’s easier to keep more of your data for its potential value — if it’s indexed, protected and accessible. Cloud Data Warehouses Modernize your data warehouse so you can accelerate the delivery of deeper insights that can help you scale and drive your business forward. Big Data Generate powerful business insights from your data quickly with a highly experienced team of big data experts. Ready to get started? Ready to get started? Fill out the form to be connected to one of our experts. Fill out the form to be connected to one of our experts. By submitting this form, I acknowledge that someone from Rackspace Technology will contact me via email or phone to discuss my request. You may withdraw your consent to receive additional information from Rackspace Technology at any time. Information collected in this form is subject to the Rackspace Technology Privacy Notice . Rackspace Technology Support To create a ticket or chat with a specialist regarding your account, log into your account. Legacy Datapipe One (Service Now) Rackspace Sovereign Services UK Support Phone 1-800-961-4454 International Support +1-512-361-4935 Help Documentation Support Documentation API Documentation System status Email & Apps system status Rackspace system status Rackspace Technology Careers Rackspace Technology accelerates the value of the cloud during every phase of a customer’s digital transformation. Join us on our mission.",
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    "url": "https://docs.rackspace.com/docs/ras-databases",
    "title": "Ras Databases | Rackspace Documentation",
    "content": "This document provides a handbook for Rackspace Application Services (RAS) for databases. Use the links below or on the left to go directly to information about the services, or use the Next and Previous arrows at the bottom of the page to move through the information. Overview The Lead DBA The Database Operations team The Lead DBA The Database Operations team Managed databases Managed SQL databases Managed NoSQL databases Database services Monthly licensing options Supported databases Managed SQL databases Managed NoSQL databases Database services Monthly licensing options Supported databases Cloud database platforms Amazon Web Services Microsoft Azure Amazon Web Services Microsoft Azure Planning Capacity planning Storage architecture Capacity planning Storage architecture Software installation and configuration Modification and configuration services Connectivity management Event notification Modification and configuration services Connectivity management Event notification Administration and maintenance Migration Security management DB clustering and high availability Auditing Migration Security management DB clustering and high availability Auditing Backup, recovery, and restoration Backups and export Restoration and recovery Data rescue Replication Backups and export Restoration and recovery Data rescue Replication Database reporting Oracle Microsoft SQL Server MySQL DB2 MongoDB Oracle Microsoft SQL Server MySQL DB2 MongoDB Troubleshooting Updated 5 days ago",
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  {
    "url": "https://www.rackspace.com/lp/privacy-ccpa-opt-out",
    "title": "Privacy Ccpa Opt Out | Rackspace Documentation",
    "content": "California Consumer Privacy Act - Do Not Share or Sell My Personal Information Your California Privacy Rights California residents have certain rights with respect to their personal information as described in our Privacy Notice available in our Privacy Center . Rackspace Technology discloses some categories of personal information in connection with certain types of advertisements that may be considered a “share” or “sale” under the California Consumer Privacy Act (“CCPA”). In order for you or your authorized agent to exercise your right to ask Rackspace Technology to not share or sell your personal information, you may do so by: Filling out and submitting the form located on this page Calling our toll-free number at 1-800-961-4454 E-mailing your request to privacy@rackspace.com This form is reserved for California residents seeking to exercise their right to request that Rackspace Technology not share or sale their personal information. All other privacy related requests or questions submitted via this form will not be addressed. If you would like to exercise any other rights that you may have with respect to your data, or if you have a privacy related question, please see our Privacy Center . Please ensure that the information provided in this form is accurate. If the information provided in this form does not match the information concerning you that we have in our records, then we will be unable to process your request. You may withdraw your consent to receive additional information from Rackspace Technology at any time. Information collected in this form is subject to the Rackspace Technology Privacy Notice . ® 2025 Rackspace US, Inc. Legal Overview",
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    "url": "https://docs.rackspace.com/docs/set-up-office-365",
    "title": "Set Up Office 365 | Rackspace Documentation",
    "content": "This article helps Rackspace Cloud Office customers set up Office 365 for the first time. Prerequisites Applies to: Office 365 Administrator Difficulty: Easy Time needed: 10 minutes Tools required: Office 365 tenant Administrator access For more information about prerequisite terminology, see Cloud Office support terminology . Create a tenant ID The tenant ID that you create is permanent. If you have an existing tenant ID for your Office 365 account, open a support ticket so we can transfer it for you. Log in to the Cloud Office Control Panel using your Rackspace Cloud Office admin ID and password. Log in to the Cloud Office Control Panel using your Rackspace Cloud Office admin ID and password. In the Microsoft Office 365 section, select Manage Office 365 . In the Microsoft Office 365 section, select Manage Office 365 . Enter a tenant name using only letters and numbers. A tenant is a unique name for your organization within the Office 365 portal. Your tenant name is your account ID on Microsoft's systems. If the tenant ID that you enter is valid and available, a green check box appears next to the name. Enter a tenant name using only letters and numbers. A tenant is a unique name for your organization within the Office 365 portal. Your tenant name is your account ID on Microsoft's systems. If the tenant ID that you enter is valid and available, a green check box appears next to the name. Fill in the requested information. All fields are required. Fill in the requested information. All fields are required. Click Create Tenant . Click Create Tenant . Your SharePoint ( {tenantName}.sharepoint.com ) and OneDrive ( {tenantName}-my.sharepoint.com ) URLs use the tenant ID for the life of your account. Log in to the Office 365 portal Log in to the Manage Office 365 at Rackspace Control Panel with the Global Administrator of your tenant. Log in to the Manage Office 365 at Rackspace Control Panel with the Global Administrator of your tenant. In this portal, you can manage users (add or edit users, reset passwords, and edit assigned licenses) and licenses (add, edit, and remove licenses). If you need to manage any other settings, such as the Exchange Admin Center or the Security and Compliance center, click on Office 365 Admin Center on the left sidebar to be logged in to the Office 365 Admin Center automatically. In this portal, you can manage users (add or edit users, reset passwords 365 at Rackspace Control Panel with the Global Administrator of your tenant. Log in to the Manage Office 365 at Rackspace Control Panel with the Global Administrator of your tenant. In this portal, you can manage users (add or edit users, reset passwords, and edit assigned licenses) and licenses (add, edit, and remove licenses). If you need to manage any other settings, such as the Exchange Admin Center or the Security and Compliance center, click on Office 365 Admin Center on the left sidebar to be logged in to the Office 365 Admin Center automatically. In this portal, you can manage users (add or edit users, reset passwords, and edit assigned licenses) and licenses (add, edit, and remove licenses). If you need to manage any other settings, such as the Exchange Admin Center or the Security and Compliance center, click on Office 365 Admin Center on the left sidebar to be logged in to the Office 365 Admin Center automatically. When you first log in, the Office 365 portal requires you to enter and confirm a new password. After you confirm the password, the only user who can log in to your Office 365 account is admin@{tenantName}.onmicrosoft.com , until new users are created. Add a subscription After you create an Office 365 tenant, choose an Office 365 subscription. To compare Office 365 subscriptions offered by Rackspace, see Office 365 - Pick your plan . In the Manage Office 365 at Rackspace Control Panel , click on Products -> Product Catalog on the left sidebar. Select a plan and click Add Product . You can learn more about each license by clicking on the arrow next to the details. To compare Office 365 subscriptions offered by Rackspace, see Office 365 - Pick your plan . Enter the number of licenses that you need and review the charges. Click Add Product . Note: It may take up to 15 minutes for the new license to be fully active and usable. Manage your subscription To change the number of licenses for your subscription, click Change Quantity to be taken to the Product Catalog where you can change the quantity of licenses. To delete your subscription, click Change Quantity to be taken to the Product Catalog , set the license count to 0 and confirm the deletion. Note : Deleted subscriptions retain your data for 60 days and enter a \"Suspended\" status before being permanently deleted. You are not billed while a subscription is in this state. Updated 5 days ago",
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    "url": "https://docs.rackspace.com/reference/monitoring-general-api-information",
    "title": "Monitoring General Api Information | Rackspace Documentation",
    "content": "The Rackspace Monitoring API is implemented by using a RESTful web service interface. Cloud Big Data shares a common token-based authentication system with other products in the Rackspace Cloud suite. This system enables seamless access between Rackspace products and services. Note All requests to authenticate and operate the service are performed using HTTPS on TCP port 443. For authentication instructions, see Authenticate to the Rackspace Cloud . Service access endpoints Rackspace Monitoring Concepts Request/Response types Paginated collections Time series collections Limits Faults Audits Role based access control (RBAC)",
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    "url": "https://www.rackspace.com/cloud/private/ai-launchpad",
    "title": "Ai Launchpad | Rackspace Documentation",
    "content": "Rackspace AI launchpad AI introduces new layers of complexity across infrastructure, tooling and performance benchmarking. Rackspace AI launchpad cuts through that complexity with a guided, phased approach to operationalizing AI workloads efficiently and securely. Rackspace AI launchpad helps organizations evaluate and deploy AI workloads without the cost and delay of building custom environments from scratch. Whether you need to test inferencing at the edge, fine-tune a foundation model or scale a production pipeline, Rackspace AI launchpad delivers the expert support and control required at every stage. The foundation you need to build and scale AI Managed infrastructure for AI workloads Establish fully provisioned, managed and supported GPU compute, storage and networking resources. Each environment includes secure VPN access for remote teams and data scientists who need consistent performance and protection. Cluster and tooling enablement Configure Kubernetes clusters optimized for AI workloads and ready for scalable orchestration. Access a curated ecosystem of frameworks, libraries and development tools that support model development, testing and deployment across environments. Essential onboarding and operational support Start strong with clear documentation and best practices. Get direct guidance for cluster access, job submission and workflow setup. Our team assists with initial data uploads (storage only) and provides continuous environment monitoring, management and infrastructure-level troubleshooting. Each engagement includes up to 16 hours per month of Rackspace expert support during business hours. Three-phase engagement model Rackspace AI launchpad follows a structured three-phase model that helps you move from experimentation to production quickly and confidently. Each phase builds on the last, aligning infrastructure, performance and support to your stage of AI adoption. Phase 1: Proof of concept Validate your AI use cases in a secure, flexible environment before making long-term infrastructure commitments. The proof of concept (PoC) phase of Rackspace AI launchpad provides a lightweight, virtualized setup optimized for rapid experimentation and early insights. Phase 2: Pilot Move from experimentation to production readiness with access to high-performance, GPU-powered servers. The pilot phase helps teams fine-tune performance and reliability for real-world AI deployment, bridging the gap between testing and operational scale. Phase 3: Production Scale confidently with a fully operational, enterprise-grade environment built for consistent performance, security and throughput. The production phase integrates with solutions such as Rackspace AI Anywhere and Rackspace AI Business to support continued optimization and growth. Our approach Discover a C) phase of Rackspace AI launchpad provides a lightweight, virtualized setup optimized for rapid experimentation and early insights. Phase 2: Pilot Move from experimentation to production readiness with access to high-performance, GPU-powered servers. The pilot phase helps teams fine-tune performance and reliability for real-world AI deployment, bridging the gap between testing and operational scale. Phase 3: Production Scale confidently with a fully operational, enterprise-grade environment built for consistent performance, security and throughput. The production phase integrates with solutions such as Rackspace AI Anywhere and Rackspace AI Business to support continued optimization and growth. Our approach Discover a partnership that can help you achieve more – for your people, your business and your customers – today and into the future. Consulting and Advisory Services Professional Services Managed Services Fanatical Experience Rackspace Fabric Ready to Start the Conversation? We’re experts on your side, doing what it takes to get the job done right — from the first consultation to your daily operations. Our expertise Supported platforms Discover related technologies and platforms to help you achieve smarter business outcomes. Rackspace AI Anywhere Rackspace AI Anywhere equips organizations to harness the power of AI in a private and secure cloud environment. Rackspace AI Business Rackspace AI Business equips you to optimize AI three ways — distributed training, scalable inferencing and fine-tuning. Related resources AI Customer Success Stories Ready to start the conversation? Ready to start the conversation? Fill out the form to be connected to one of our experts. Fill out the form to be connected to one of our experts. By submitting this form, I acknowledge that someone from Rackspace Technology will contact me via email or phone to discuss my request. You may withdraw your consent to receive additional information from Rackspace Technology at any time. Information collected in this form is subject to the Rackspace Technology Privacy Notice . Rackspace Technology Support To create a ticket or chat with a specialist regarding your account, log into your account. Legacy Datapipe One (Service Now) Rackspace Sovereign Services UK Support Phone 1-800-961-4454 International Support +1-512-361-4935 Help Documentation Support Documentation API Documentation System status Email & Apps system status Rackspace system status Rackspace Technology Careers Rackspace Technology accelerates the value of the cloud during every phase of a customer’s digital transformation. Join us on our mission.",
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    "url": "https://docs.rackspace.com/docs/change-rackspace-email-mailbox-password",
    "title": "Change Rackspace Email Mailbox Password | Rackspace Documentation",
    "content": "This article describes how to change the password that's used to access a Rackspace Email mailbox. Users can change their own password through Webmail , and administrators can change the password for a user through the Rackspace Email Control Panel Prerequisites Role Required: User or Administrator Approximate Time: 5 minutes Tools required: Users need their current password; administrators need Rackspace Email Control Panel access For more information about prerequisite terminology, see Rackspace Email Support Terminlogy . Change password through webmail Log in to your mailbox at apps.rackspace.com . Note: Your password might already be entered when you log in to apps.rackspace.com. However, you must be able to manually enter the password in the following steps. If you do not know the password see Rackspace Email password recovery FAQ before proceeding. Log in to your mailbox at apps.rackspace.com . Note: Your password might already be entered when you log in to apps.rackspace.com. However, you must be able to manually enter the password in the following steps. If you do not know the password see Rackspace Email password recovery FAQ before proceeding. Click your username in the upper-right corner and then select Settings . Click your username in the upper-right corner and then select Settings . In the left pane of the Settings dialog box, click Security , then Change it Now . In the left pane of the Settings dialog box, click Security , then Change it Now . Enter the following information: Current Password: Enter the password that you just used to log in to the mailbox. New Password: Enter the new password for the mailbox. Confirm Password: Enter the new password again. Note: Review Password Management and Best Practices for guidance on password creation. Enter the following information: Current Password: Enter the password that you just used to log in to the mailbox. New Password: Enter the new password for the mailbox. Confirm Password: Enter the new password again. Note: Review Password Management and Best Practices for guidance on password creation. Click Save . Note: You must update your password on any device that you use to check mail for this mailbox. Click Save . Note: You must update your password on any device that you use to check mail for this mailbox. Change password through the Rackspace Email Control Panel Review Password Management and Best Practices before setting passwords for your users. Log in to the Rackspace Email Control Panel . Log in the password that you just used to log in to the mailbox. New Password: Enter the new password for the mailbox. Confirm Password: Enter the new password again. Note: Review Password Management and Best Practices for guidance on password creation. Click Save . Note: You must update your password on any device that you use to check mail for this mailbox. Click Save . Note: You must update your password on any device that you use to check mail for this mailbox. Change password through the Rackspace Email Control Panel Review Password Management and Best Practices before setting passwords for your users. Log in to the Rackspace Email Control Panel . Log in to the Rackspace Email Control Panel . In the Rackspace Email section, click Mailboxes . In the Rackspace Email section, click Mailboxes . Click the drop-down arrow next to the Manage button for the mailbox you are changing the password. Click the drop-down arrow next to the Manage button for the mailbox you are changing the password. From the drop-down menu, click Change Password . From the drop-down menu, click Change Password . Enter the New Password and enter the new password again in the Confirm Password field. Enter the New Password and enter the new password again in the Confirm Password field. Click Save. Click Save. Updated 5 days ago",
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    "url": "https://docs.rackspace.com/docs/rackspace-email-protection-from-external-images-in-webmail",
    "title": "Rackspace Email Protection From External Images In Webmail | Rackspace Documentation",
    "content": "Emails can contain links hosted on a separate server from the sender. To display these images the email client sends a request to the image server that includes your IP address, browser version, and any cookies that the image server has set. The server can use this information to track your online behavior. To protect yourself from this common practice, you can control external image tracking by using Webmail. Images are not displayed by default when you read an email that links to images hosted on a separate server from your email. Instead, a caution bar is displayed at the top of the email (as shown in the following screenshot), and you can click that bar to display the images. If you understand the risks and prefer to have images always loaded by default, you can disable image blocking within the Webmail settings. Open the Settings dialog box. Click General Settings . Select the Email Options tab. Clear the Block external images check box. Click Save . You can enable external image blocking at any time. Updated 5 days ago",
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    "url": "https://docs.rackspace.com/docs/rackspace-managed-security-cloudflare",
    "title": "Rackspace Managed Security Cloudflare | Rackspace Documentation",
    "content": "Rackspace is expanding its partnership with Cloudflare® to include a fully managed security solution, providing Fanatical Experience™ services and support as part of the Cloudflare Edge Security solution. From simple configurations to varied and complex, let the Network Security experts at Rackspace assist in setting up your Cloudflare environment, with ongoing troubleshooting and advice on industry best practices to ensure that your web applications and content are as secure as possible. Updated 5 days ago",
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    "url": "https://www.rackspace.com/industry/saas-isv",
    "title": "Saas Isv | Rackspace Documentation",
    "content": "On this page: Overview Solutions Customer success Get started We help our leading SaaS and ISV clients adopt a cloud native approach to application development and leverage automation, scalability and flexibility, in order to maximize their cloud ROI and be able to pass on the benefit of cost savings to their customers. Apply our SaaS expertise to every stage of your product life cycle — from concept to QA to production. Use cases Stay lean Focus your team on building software solutions while we manage the underlying compute, network and storage. Reduce capital costs with highly elastic cloud solutions offering 100% network uptime. Pay as you grow Our portfolio of hosting options lets you start small, deploy to production and scale when you’re ready. Enjoy fast time to deployment with minimal capital investment to deliver real value and ROI. Always local Our global data centers and network of data center partners deliver unsurpassed speed and reliability on a high-performance, managed network powered by proprietary routing technology. Comprehensive support Experienced solution architects help you build your solution backed by cloud security experts to protect your data and services to maintain compliance with PCI DSS, HIPAA, FISMA and more. \"Onica, A Rackspace Technology Company, team worked as true partners with Buyatab. They became a part of our team and when Buyatab didn’t have project management resources to dedicate to the migration, Onica provided one who drove the team in a smart and effective way.” See More Case Studies Our approach Discover a partnership that can help you achieve more – for your people, your business and your customers – today and into the future. Consulting and Advisory Services Professional Services Managed Services Fanatical Experience™ Rackspace Fabric™ Our Expertise Explore our expert credentials and industry recognition. Ready to start the conversation? Ready to start the conversation? Fill out the form to be connected to one of our experts. Fill out the form to be connected to one of our experts. By submitting this form, I acknowledge that someone from Rackspace Technology will contact me via email or phone to discuss my request. You may withdraw your consent to receive additional information from Rackspace Technology at any time. Information collected in this form is subject to the Rackspace Technology Privacy Notice . Rackspace Technology Support To create a ticket or chat with a specialist regarding your account, log into your account. Legacy Datapipe One (Service Now) Rackspace Sovereign Services UK Support Phone 1 Ready to start the conversation? Fill out the form to be connected to one of our experts. Fill out the form to be connected to one of our experts. By submitting this form, I acknowledge that someone from Rackspace Technology will contact me via email or phone to discuss my request. You may withdraw your consent to receive additional information from Rackspace Technology at any time. Information collected in this form is subject to the Rackspace Technology Privacy Notice . Rackspace Technology Support To create a ticket or chat with a specialist regarding your account, log into your account. Legacy Datapipe One (Service Now) Rackspace Sovereign Services UK Support Phone 1-800-961-4454 International Support +1-512-361-4935 Help Documentation Support Documentation API Documentation System status Email & Apps system status Rackspace system status Rackspace Technology Careers Rackspace Technology accelerates the value of the cloud during every phase of a customer’s digital transformation. Join us on our mission.",
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    "url": "https://www.rackspace.com/security/on-premises-security",
    "title": "On Premises Security | Rackspace Documentation",
    "content": "On this page: Overview Features Success story Resources Get started Our Security Operation Center (SOC) services are available to help protect all of your environments, even those not currently managed by Rackspace Technology — such as your on-premises data center, branch locations, colocation, AWS, Microsoft® Azure® or Google Cloud Platform™ (GCP) environments. By leaning on our SOC security professionals, you can ensure your security posture is up-to-date with the latest threat intelligence, and any threats in your environment will be detected and responded to faster, to reduce your risk. Capabilities 24x7x365 expert SOC services Certified Rackspace Technology Security Operations Center (SOC) experts act as a security force multiplier for your in-house teams, detecting possible compromises and responding to issues around the clock. Advanced threat detection: Get advanced protection against cyber-threats through an integrated suite of security capabilities that includes an intrusion detection system (IDS), anti-virus, malware protection and file integrity monitoring (FIM). 24x7x365 incident response: Your security alerts are ingested into our SIEM for analysis by security analysts who are GIAC-Certified Incident Handlers (GCIH) in our state-of-the-art, global SOC. Vulnerability scanning: Reduce risk and stay ahead of the next threat with increased visibility into technical vulnerabilities, patching and compliance issues. Log and data management: Log data is ingested into our SIEM for analysis by our SOC and can be stored for up to 13 months to support compliance requirements. Expert consultation Our assessment services help your IT team identify gaps in your environment and provide recommended actions to help meet security and compliance mandates for FFIEC, GLBA, PCI-DSS, HIPAA, HITECH, FedRAMP, FISMA, DFARS, ISO, SOC2 and more. Design and build If required, our experts can design and build a solution that maps each application to its best-fit platform in terms of economics, performance, data sovereignty, security and compliance — leveraging a multicloud environment. Continual optimization The experts at Rackspace Technology will work to continually optimize your coverage to address current vulnerabilities and emerging threats, fortified by certified security experts in our global SOC. Do You Know Your Cybersecurity Risk Score? Cybersecurity Risk Self-Assessment By answering these simple questions about your cybersecurity technology, processes and people, you’ll receive a cybersecurity MA, DFARS, ISO, SOC2 and more. Design and build If required, our experts can design and build a solution that maps each application to its best-fit platform in terms of economics, performance, data sovereignty, security and compliance — leveraging a multicloud environment. Continual optimization The experts at Rackspace Technology will work to continually optimize your coverage to address current vulnerabilities and emerging threats, fortified by certified security experts in our global SOC. Do You Know Your Cybersecurity Risk Score? Cybersecurity Risk Self-Assessment By answering these simple questions about your cybersecurity technology, processes and people, you’ll receive a cybersecurity risk score against our benchmark that can help identify common security gaps in your environment that you may not be aware of. See More Case Stories Ready to Get Started? We’re experts on your side, doing what it takes to get the job done right — from the first consultation to your daily operations. Our approach Discover a partnership that can help you achieve more – for your people, your business and your customers – today and into the future. Consulting and Advisory Services Professional Services Managed Services Fanatical Experience ™ Rackspace Fabric ™ Our Expertise Explore our expert credentials and industry recognition. Recognized leadership Providing innovation and leadership in the technology services industry for 20+ years. Certified Level 1 PCI Service Provider on AWS AWS Security Hub Partner GCP Security Specialization Global SOC in EMEA and North America Power your advantage Discover related technology platforms and solutions to help you achieve smarter business outcomes. Amazon Web Services Experience how AWS’s leading-edge cloud capabilities can help you work smarter, lower costs and innovate with agility. Google Cloud Accelerate your business with Rackspace Services and tailored solutions on Google Cloud's innovative technology. Microsoft Azure Solve cloud challenges with a managed Microsoft Azure solution that helps you build new revenue streams, increase efficiency and deliver incredible experiences. Rackspace OpenStack Enterprise Harness the power of a fully customized private cloud with enterprise-grade security, compliance and expert management. Tailored for mission-critical workloads, this solution offers unrivaled flexibility and control, giving your enterprise a secure, scalable foundation to innovate and grow. Cloud Native Security Services Move your cloud projects forward with expert cloud native security services Application Security Protect web applications against data breaches and security threats, bolster security and performance, and build better experiences for your end users. Security Strategy Keep your cloud environments in compliance and your architecture secure, giving you the confidence and peace of mind to accelerate your business. VMware As a VMware Cloud OpenStack Enterprise Harness the power of a fully customized private cloud with enterprise-grade security, compliance and expert management. Tailored for mission-critical workloads, this solution offers unrivaled flexibility and control, giving your enterprise a secure, scalable foundation to innovate and grow. Cloud Native Security Services Move your cloud projects forward with expert cloud native security services Application Security Protect web applications against data breaches and security threats, bolster security and performance, and build better experiences for your end users. Security Strategy Keep your cloud environments in compliance and your architecture secure, giving you the confidence and peace of mind to accelerate your business. VMware As a VMware Cloud Service Provider Pinnacle partner, Rackspace Technology delivers fully managed VMware Cloud Foundation™ solutions to help optimize performance, lower costs and ensure compliance. Related resources Learn more about how we’re solving with On-Premises Security and Compliance Services. Rackspace Security Essentials Armor Anywhere Compliance Matrix Protect your business with enterprise-grade multicloud security services Ready to get started? Ready to get started? Fill out the form to be connected to one of our experts. Fill out the form to be connected to one of our experts. By submitting this form, I acknowledge that someone from Rackspace Technology will contact me via email or phone to discuss my request. You may withdraw your consent to receive additional information from Rackspace Technology at any time. Information collected in this form is subject to the Rackspace Technology Privacy Notice . Rackspace Technology Support To create a ticket or chat with a specialist regarding your account, log into your account. Legacy Datapipe One (Service Now) Rackspace Sovereign Services UK Support Phone 1-800-961-4454 International Support +1-512-361-4935 Help Documentation Support Documentation API Documentation System status Email & Apps system status Rackspace system status Rackspace Technology Careers Rackspace Technology accelerates the value of the cloud during every phase of a customer’s digital transformation. Join us on our mission.",
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    "url": "https://www.rackspace.com/applications/adobe-experience-manager",
    "title": "Adobe Experience Manager | Rackspace Documentation",
    "content": "On this page: Overview Features Success story Get started Setting up and maintaining a digital experience platform like Adobe Experience Manager (AEM) is certainly a heavy technical workload that many teams just aren't staffed to manage. Rackspace Technology™ has a team of experts that focus exclusively on AEM administration and management. We take on the design, building and maintenance of performant and scalable solutions that deliver the customized digital experience your users expect. Rackspace Technology is unique in our managed services because we allow you to customize AEM to run your way and on your schedule. You won’t have to change your workflow to fit our particular CI/CD choices or separate out non-AEM servers to a different hosting provider. Your access is not limited, and your support across all environments is consistent. Our team of AEM specialists will reduce your burden and budget, and provide you with the architecture, tuning and support you need to deliver a positive customer experience. Features 24x7x365 administration, monitoring and maintenance support We’ll help you identify the right services for your workloads, including proactive operational support for your application. You can also access to reporting for performance metrics, trends and end-user experience analysis, along with incident detection and real-time performance monitoring. Our specialists can get your AEM environment up and running smoothly and quickly and utilize application runbooks for unique customer requirements and scenarios. What is different about choosing Rackspace over another managed service provider? You choose the infrastructure. We run AEM on Amazon Web Services, Google Cloud Platform™, Microsoft® Azure®, and our private cloud. If you need help deciding, we have the experience to tell you what will work best for you. You choose the type of deployments and CI/CD software you want to use. We don't require you to use something you're not familiar with or something that’s hard to integrate into your workflow. You get to access your environment and see what's going on behind-the-scenes. This is your application. We're here to set you up for success and keep it running well, but if you want to see under the hood, by all means take a look! You get the same team of AEM architects and engineers for your onboarding, content migration, upgrades and ongoing support. It's nice to have some consistency and people who really know your application. You get help with your development and testing environments. If your dev to use something you're not familiar with or something that’s hard to integrate into your workflow. You get to access your environment and see what's going on behind-the-scenes. This is your application. We're here to set you up for success and keep it running well, but if you want to see under the hood, by all means take a look! You get the same team of AEM architects and engineers for your onboarding, content migration, upgrades and ongoing support. It's nice to have some consistency and people who really know your application. You get help with your development and testing environments. If your dev server isn't behaving, we will get to the bottom of it and get you back on track. We want to make sure your production deployment is trouble-free, and solving issues in development and testing environments is the best way to do it. You get to bounce ideas off of a team of AEM architects and engineers. We have seen dozens of very different AEM installations. If you need to know the best way to implement something new, let's talk about it. Security and compliance Our AEM solution helps you meet data protection regulations such as PCI DSS and GDPR while applying security hardening technologies and best practices, including WAF and zero-day exploit patching. Performance management and customer-experience insights Choose from leading performance monitoring and insight tools from New Relic and AppDynamics. Application performance management Infrastructure monitoring Synthetic monitoring Browser monitoring Mobile monitoring Log analytics Business impact insights Optimize your digital experience applications Take a free application performance review See where you're getting the greatest value from your application investment, as well as recommendations for improvement. See More Case Stories Ready to Get Started? We’re experts on your side, doing what it takes to get the job done right — from the first consultation to your daily operations. Our Expertise Explore our expert credentials and industry recognition. Recognized leadership Providing innovation and leadership in the technology services industry for 20+ years. Industry-leading application performance monitoring (APM) tools Certified Adobe Experience Manager architects, engineers, developers and DevOps specialists Power your advantage Discover related technology platforms and solutions to help you achieve smarter business outcomes. Application Management and Operations Optimize your environment with expert administration, management and configuration so you can focus on staying ahead of the curve. SaaS Lifecycle Management Optimization experts help you realize the full savings and business advantages of well-run SaaS applications. Enterprise Resource Planning Your ERP solution should work with where your and industry recognition. Recognized leadership Providing innovation and leadership in the technology services industry for 20+ years. Industry-leading application performance monitoring (APM) tools Certified Adobe Experience Manager architects, engineers, developers and DevOps specialists Power your advantage Discover related technology platforms and solutions to help you achieve smarter business outcomes. Application Management and Operations Optimize your environment with expert administration, management and configuration so you can focus on staying ahead of the curve. SaaS Lifecycle Management Optimization experts help you realize the full savings and business advantages of well-run SaaS applications. Enterprise Resource Planning Your ERP solution should work with where your business is now — and where it’s headed. Customer Relationship Management Maximize your CRM platform so you can better serve your customers and transform your business. Cloud-Native Development Tap into the full benefits of the cloud by building applications with cloud native technologies, modern architectures and automated development workflows. Application Modernization Get expert guidance that helps you realize the benefits of modern applications and improve your return on investment. Digital Experience We’ll ensure your applications are fast, secure and available — so you can get the most from your digital experience. Internet of Things and Edge Leverage our IoT and Edge experience to increase efficiencies and reduce time to market for your IoT adoption projects Ready to get started? Ready to get started? Fill out the form to be connected to one of our experts. Fill out the form to be connected to one of our experts. By submitting this form, I acknowledge that someone from Rackspace Technology will contact me via email or phone to discuss my request. You may withdraw your consent to receive additional information from Rackspace Technology at any time. Information collected in this form is subject to the Rackspace Technology Privacy Notice . Rackspace Technology Support To create a ticket or chat with a specialist regarding your account, log into your account. Legacy Datapipe One (Service Now) Rackspace Sovereign Services UK Support Phone 1-800-961-4454 International Support +1-512-361-4935 Help Documentation Support Documentation API Documentation System status Email & Apps system status Rackspace system status Rackspace Technology Careers Rackspace Technology accelerates the value of the cloud during every phase of a customer’s digital transformation. Join us on our mission.",
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    "url": "https://docs.rackspace.com/docs/create-an-archive-search",
    "title": "Create An Archive Search | Rackspace Documentation",
    "content": "After your email data has been received and indexed, you can perform archive searches. Nightly collections index the email and add it to the archive. This article describes the steps for creating an archive search in the Archive Manager. Prerequisites Applies to: Administrator Difficulty: Easy Time needed: Approximately 10 minutes Tools required: Archive Portal access Create an archive search Use the following instructions to create an archive search: Log in to the Archive Manager . For more information, see Log in to the Archive Manager . Log in to the Archive Manager . For more information, see Log in to the Archive Manager . On the left side of the screen, click Search . On the left side of the screen, click Search . Click the +New tab. Note : This function is available for users with Administrator , Compliance Officer , and Search Administrator permissions only. Click the +New tab. Note : This function is available for users with Administrator , Compliance Officer , and Search Administrator permissions only. Click the Simple or Advanced search tab. Simple : Search for keywords, sender(from), recipient (to, cc, bcc), date, attachment, size, and hold. Advanced : Search by sender, recipient, subject, body, and attachment with greater fine-tuning control. For more information, see the Advanced search section below. Click the Simple or Advanced search tab. Simple : Search for keywords, sender(from), recipient (to, cc, bcc), date, attachment, size, and hold. Advanced : Search by sender, recipient, subject, body, and attachment with greater fine-tuning control. For more information, see the Advanced search section below. Enter the search terms, and then click Search . Enter the search terms, and then click Search . After the search results are returned, click Save . After the search results are returned, click Save . Fill out the Basic Information section and click Save . Note : Only a Search Name is required to proceed. In this section, you can designate users to have access to the search. Fill out the Basic Information section and click Save . Note : Only a Search Name is required to proceed. In this section, you can designate users to have access to the search. Advanced search Sometimes a search might require additional search criteria. In these cases, it is often best to use the Advanced option. The more specific the information you give, the better and more accurate the results are. Enter as much available search information as possible are returned, click Save . Fill out the Basic Information section and click Save . Note : Only a Search Name is required to proceed. In this section, you can designate users to have access to the search. Fill out the Basic Information section and click Save . Note : Only a Search Name is required to proceed. In this section, you can designate users to have access to the search. Advanced search Sometimes a search might require additional search criteria. In these cases, it is often best to use the Advanced option. The more specific the information you give, the better and more accurate the results are. Enter as much available search information as possible in the fields under Add Criteria . Note : If you require a more granular search, after selecting Add Criteria , click Add Group . Add more search details for each search criteria, and then click Search at the bottom. Updated 5 days ago",
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    "url": "https://docs.rackspace.com/reference/getting-started-monitoring",
    "title": "Getting Started Monitoring | Rackspace Documentation",
    "content": "Rackspace Metrics is a distributed system that ingests and processes time-series data generated by other systems. This Getting Started guide provides information to complete the following tasks: Get your credentials Send API requests to Rackspace Monitoring Authenticate to the Rackspace Cloud Rackspace Monitoring Concepts Create your first monitor Install and configure the agent To start using the API and run the examples in this section, you need the following items: Rackspace Cloud account. If you don’t have an account, sign up for one. Command line tool or browser client for communicating with the API service. For additional information about all Rackspace Monitoring API operations, see the API reference . Note You can also access Rackspace Monitoring API features from the Rackspace Cloud Control Panel .",
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    "url": "https://docs.rackspace.com/docs/configure-your-monitoring-tool",
    "title": "Configure Your Monitoring Tool | Rackspace Documentation",
    "content": "This chapter describes how to configure the following monitoring tools: New Relic Datadog Prometheus Alertmanager Before you configure your tool, be sure to reach out to your Rackspace Support team. For the AMR service to function properly, it is important to consult Rackspace and that appropriate documentation for handling events is created. Configure New Relic This section provides simplified steps to configure New Relic to integrate with Rackspace Watchman. For more detailed information, see the New Relic documentation . Log in to New Relic by using your username and password. Log in to New Relic by using your username and password. Create a notification channel for the severity level you want for the alert. Enter the following information: Select a channel type - Select “Webhook” Channel name - Enter a descriptive name for the channel Base URL - This should match the cloud account and desired severity. See Getting the webhooks for more information. Basic auth, custom headers, and custom payload are optional. 📘 Note :Be sure that you configure your tool for the right cloud account, using the right values for secret and severity. If you misconfigure your tool, alerts won’t be translated into Rackspace tickets and might result in downtime. Create a notification channel for the severity level you want for the alert. Enter the following information: Select a channel type - Select “Webhook” Channel name - Enter a descriptive name for the channel Base URL - This should match the cloud account and desired severity. See Getting the webhooks for more information. Basic auth, custom headers, and custom payload are optional. Note :Be sure that you configure your tool for the right cloud account, using the right values for secret and severity. If you misconfigure your tool, alerts won’t be translated into Rackspace tickets and might result in downtime. Configure alerts to use the notification channels. For example: Configure alerts to use the notification channels. For example: Each time you set up a new cloud account, you should contact Rackspace to test the end-to-end workflow. If you have any issues, see Troubleshooting . Configure Datadog This section provides simplified steps to configure Datadog to integrate with Rackspace Watchman. For more detailed information, see Datadog webhooks . Log in to Datadog by using your username and password. Log in to Datadog by using your username Rackspace tickets and might result in downtime. Configure alerts to use the notification channels. For example: Configure alerts to use the notification channels. For example: Each time you set up a new cloud account, you should contact Rackspace to test the end-to-end workflow. If you have any issues, see Troubleshooting . Configure Datadog This section provides simplified steps to configure Datadog to integrate with Rackspace Watchman. For more detailed information, see Datadog webhooks . Log in to Datadog by using your username and password. Log in to Datadog by using your username and password. Navigate to Integrations and search for Webhook . Navigate to Integrations and search for Webhook . Install the Webhook integration. Install the Webhook integration. Scroll down to the Webhooks section and click New . Scroll down to the Webhooks section and click New . Enter the following information: Select a channel type - Select “Webhook” Channel name - Enter a descriptive name for the channel Base URL - This should match the cloud account and desired severity. See Getting the webhooks for more information. Payload, Custom Headers, and Encode as from are optional. 📘 Note :Be sure that you configure your tool for the right cloud account, using the right values for secret and severity. If you misconfigure your tool, alerts won’t be translated into Rackspace tickets and might result in downtime. Enter the following information: Select a channel type - Select “Webhook” Channel name - Enter a descriptive name for the channel Base URL - This should match the cloud account and desired severity. See Getting the webhooks for more information. Payload, Custom Headers, and Encode as from are optional. Note :Be sure that you configure your tool for the right cloud account, using the right values for secret and severity. If you misconfigure your tool, alerts won’t be translated into Rackspace tickets and might result in downtime. Click Save to save the integration settings. Configure Datadog alerts to use the notification channels. For example: Each time you set up a new cloud account, you should contact Rackspace to test the end-to-end workflow. If you have any issues, see Troubleshooting . Configure Prometheus Alertmanager Prometheus is popular with cluster-level monitoring in the Kubernetes ecosystem and includes an application called Alertmanager, which handles alerts sent by client , using the right values for secret and severity. If you misconfigure your tool, alerts won’t be translated into Rackspace tickets and might result in downtime. Click Save to save the integration settings. Configure Datadog alerts to use the notification channels. For example: Each time you set up a new cloud account, you should contact Rackspace to test the end-to-end workflow. If you have any issues, see Troubleshooting . Configure Prometheus Alertmanager Prometheus is popular with cluster-level monitoring in the Kubernetes ecosystem and includes an application called Alertmanager, which handles alerts sent by client applications such as the Prometheus server. This section provides simplified steps to configure Prometheus Alertmanager to integrate with Rackspace Watchman. For more detailed information, see the Alertmanager documentation . Create a Kubernetes cluster using a non-end-of-life version. Create a Kubernetes cluster using a non-end-of-life version. Set up a metrics server by using the official documentation . Set up a metrics server by using the official documentation . Install Prometheus and ensure that the pods and services are running. The actual steps might vary depending on your setup and deployment model. The following example assumes that you have kubetcl and helm installed. kubectl create namespace Prometheus helm install prometheus-operator prometheus-community/prometheus-operator --namespace Prometheus Install Prometheus and ensure that the pods and services are running. The actual steps might vary depending on your setup and deployment model. The following example assumes that you have kubetcl and helm installed. Ensure that the setup completed successfully by using the following commands: kubectl -n prometheus get pods kubectl -n prometheus get services The output should look similar to the following example 1. NAME READY STATUS RESTARTS AGE alertmanager-prometheus-operator-alertmanager-0 2/2 Running 0 61s prometheus-operator-grafana-6f8fbdcddc-78g4t 2/2 Running 0 66s prometheus-operator-kube-state-metrics-66b4c95cd9-2sn6g 1/1 Running 0 66s prometheus-operator-operator-67d8cb455-d66pr 2/2 Running 0 66s prometheus-operator-prometheus-node-exporter-58nbf 1/1 Running 0 66s prometheus-operator- prometheus-operator-alertmanager-0 2/2 Running 0 61s prometheus-operator-grafana-6f8fbdcddc-78g4t 2/2 Running 0 66s prometheus-operator-kube-state-metrics-66b4c95cd9-2sn6g 1/1 Running 0 66s prometheus-operator-operator-67d8cb455-d66pr 2/2 Running 0 66s prometheus-operator-prometheus-node-exporter-58nbf 1/1 Running 0 66s prometheus-operator-prometheus-node-exporter-5rbmx 1/1 Running 0 66s prometheus-prometheus-operator-prometheus-0 3/3 Running 1 51s Ensure that the setup completed successfully by using the following commands: The output should look similar to the following example Update the Alertmanager configuration section to use the Watchman webhooks. The following example has two webhooks for low and high severities, but you can add all supported severities. The inline comments describe the purpose of each line of the configuration file. Be sure that the yaml formatting is consistent with your yaml configuration. 1. \\## Alertmanager configuration directives \\## ref: <https://prometheus.io/docs/alerting/configuration/#configuration-file> \\## <https://prometheus.io/webtools/alerting/routing-tree-editor/> ## config: global: resolve_timeout: 5m route: \\# How long to wait to buffer alerts of the same group before sending initially. group_wait: 10s \\# How long to wait before sending an alert that has been added to a group which contains already fired alerts. group_interval: 5m \\# How long to wait before re-sending a given alert that has already been sent. repeat_interval: 3h \\# The default receiver. This should not be set to Rackspace webhooks unless it has been agreed as part of onboarding. receiver: 'null' \\# In this case Alertmanager is configured to group alerts by \\*groupLabels\\*: \\`region\\`, \\`cluster\\`, \\`alertname\\` and \\`severity\\`. \\# This results in a de-noising of alerts since all of the \\*KubePodNotReady critical\\* alerts are sent as a re-sending a given alert that has already been sent. repeat_interval: 3h \\# The default receiver. This should not be set to Rackspace webhooks unless it has been agreed as part of onboarding. receiver: 'null' \\# In this case Alertmanager is configured to group alerts by \\*groupLabels\\*: \\`region\\`, \\`cluster\\`, \\`alertname\\` and \\`severity\\`. \\# This results in a de-noising of alerts since all of the \\*KubePodNotReady critical\\* alerts are sent as a group. group_by: \\[alertname, severity, cluster, region\\] \\# Alert routing rules. routes: - match: severity: normal receiver: 'null' - match: severity: rs-low receiver: 'webhook-k8s-alertmanager-low' - match: severity: rs-high receiver: 'webhook-k8s-alertmanager-high' 1. \\# Rackspace Watchman webhooks will be configured in this section. This is in addition to any other receivers such as email addresses or other systems. receivers: - name: 'null' - name: webhook-k8s-alertmanager-low webhook_configs: - url:<replace with the Watchman URL> - name: webhook-k8s-alertmanager-high webhook_configs: - url:<replace with the Watchman URL> Update the Alertmanager configuration section to use the Watchman webhooks. The following example has two webhooks for low and high severities, but you can add all supported severities. The inline comments describe the purpose of each line of the configuration file. Be sure that the yaml formatting is consistent with your yaml configuration. Add a section called externalLabels to the Prometheus specification section of the configuration file to support the above group_by labels. This is required for proper identificatino of the source cluster and can aid in troubleshooting. 1. prometheusSpec: \\## If true, pass --storage.tsdb.max-block-duration=2h to prometheus. This is already done if using Thanos ## disableCompaction: false \\## APIServerConfig \\## ref: <https://github.com/coreos/prometheus-operator/blob/master/Documentation/api.md#apiserver a section called externalLabels to the Prometheus specification section of the configuration file to support the above group_by labels. This is required for proper identificatino of the source cluster and can aid in troubleshooting. 1. prometheusSpec: \\## If true, pass --storage.tsdb.max-block-duration=2h to prometheus. This is already done if using Thanos ## disableCompaction: false \\## APIServerConfig \\## ref: <https://github.com/coreos/prometheus-operator/blob/master/Documentation/api.md#apiserverconfig> ## apiserverConfig: {} \\## Interval between consecutive scrapes. ## scrapeInterval: \"\" \\## Interval between consecutive evaluations. ## evaluationInterval: \"\" \\## ListenLocal makes the Prometheus server listen on loopback, so that it does not bind against the Pod IP. ## listenLocal: false \\## EnableAdminAPI enables Prometheus the administrative HTTP API which includes functionality such as deleting time series. \\## This is disabled by default. \\## ref: <https://prometheus.io/docs/prometheus/latest/querying/api/#tsdb-admin-apis> ## enableAdminAPI: false \\## Image of Prometheus. ## image: repository: quay.io/prometheus/prometheus tag: v2.18.2 sha: \"\" \\## Tolerations for use with node taints \\## ref: <https://kubernetes.io/docs/concepts/configuration/taint-and-toleration/> ## tolerations: \\[\\] \\# - key: \"key\" \\# operator: \"Equal\" \\# value: \"value\" \\# effect: \"NoSchedule\" \\## Alertmanagers to which alerts will be sent \\## ref: <https://github.com/coreos/prometheus-operator/blob/master/Documentation/api.md#alertmanagerendpoints> ## \\## Default configuration will connect to the alertmanager deployed as part of this release ## alertingEndpoints: \\[\\] \\# - name: \"\" \\# namespace: \"\" \\# port: http \\# scheme: http \\# pathPrefix: \"\" \\# tlsConfig: {} \\# bearerTokenFile: \"\" \\# apiVersion: v2 \\## External labels to add to any time series or alerts will be sent \\## ref: <https://github.com/coreos/prometheus-operator/blob/master/Documentation/api.md#alertmanagerendpoints> ## \\## Default configuration will connect to the alertmanager deployed as part of this release ## alertingEndpoints: \\[\\] \\# - name: \"\" \\# namespace: \"\" \\# port: http \\# scheme: http \\# pathPrefix: \"\" \\# tlsConfig: {} \\# bearerTokenFile: \"\" \\# apiVersion: v2 \\## External labels to add to any time series or alerts when communicating with external systems ## externalLabels: cluster: amr-test-cluster region: us-east-2 Add a section called externalLabels to the Prometheus specification section of the configuration file to support the above group_by labels. This is required for proper identificatino of the source cluster and can aid in troubleshooting. If you are installing Prometheus from scratch or want a complete values.yaml file, you can use this ` sample file [< https://github.com/RSS-Engineering/amr-public/blob/main/prometheus-alertmanager-values.yaml]( https://github.com/RSS-Engineering/amr-public/blob/main/prometheus-alertmanager-values.yaml) ’_. 📘 Note :If you use the provided file, ensure that the values in the previous steps are set correctly as per your account configuration. If you are installing Prometheus from scratch or want a complete values.yaml file, you can use this ` sample file [< https://github.com/RSS-Engineering/amr-public/blob/main/prometheus-alertmanager-values.yaml]( https://github.com/RSS-Engineering/amr-public/blob/main/prometheus-alertmanager-values.yaml) ’_. Note :If you use the provided file, ensure that the values in the previous steps are set correctly as per your account configuration. After you update the values.yaml file, use the following command apply the configuration. 📘 Note :The actual steps might vary depending on your setup and deployment model. helm upgrade -f values.yaml prometheus-operator prometheus-community/prometheus-operator --namespace prometheus After you update the values.yaml .com/RSS-Engineering/amr-public/blob/main/prometheus-alertmanager-values.yaml) ’_. Note :If you use the provided file, ensure that the values in the previous steps are set correctly as per your account configuration. After you update the values.yaml file, use the following command apply the configuration. 📘 Note :The actual steps might vary depending on your setup and deployment model. helm upgrade -f values.yaml prometheus-operator prometheus-community/prometheus-operator --namespace prometheus After you update the values.yaml file, use the following command apply the configuration. Note :The actual steps might vary depending on your setup and deployment model. To test the configuration, use the following steps: Save the following as rs-alert-test-pod.yaml : 1. cat rs-alert-test-pod.yaml apiVersion: v1 kind: Pod metadata: name: memory-demo namespace: rs-alert-test spec: containers: - name: memory-demo-ctr image: polinux/stress resources: limits: memory: \"200Mi\" requests: memory: \"100Mi\" command: \\[\"stress\"\\] args: \\[\"--vm\", \"1\", \"--vm-bytes\", \"120M\", \"--vm-hang\", \"1\"\\] EOF Save the following as rs-alert-test-pod.yaml : Save the following as rs-alert-test-rules.yaml : 1. cat rs-alert-test-rules.yaml apiVersion: monitoring.coreos.com/v1 kind: PrometheusRule metadata: annotations: meta.helm.sh/release-name: prometheus-operator meta.helm.sh/release-namespace: prometheus prometheus-operator-validated: \"true\" labels: app: prometheus-operator chart: prometheus-operator-9.3.2 name: prometheus-operator-general.rules spec: groups: \\- name: general.rules rules: \\- alert: TargetDown annotations: message: '{{ printf \"%.4g\" $value }}% of the {{ $labels.job }}/{{ $labels.service }} targets in {{ $labels.namespace }} namespace are down.' expr: 100 \\* (count(up == 0) BY (job, namespace, service) / count etheus-operator-validated: \"true\" labels: app: prometheus-operator chart: prometheus-operator-9.3.2 name: prometheus-operator-general.rules spec: groups: \\- name: general.rules rules: \\- alert: TargetDown annotations: message: '{{ printf \"%.4g\" $value }}% of the {{ $labels.job }}/{{ $labels.service }} targets in {{ $labels.namespace }} namespace are down.' expr: 100 \\* (count(up == 0) BY (job, namespace, service) / count(up) BY (job, namespace, service)) > 10 for: 10m labels: severity: warning \\- alert: Watchdog annotations: message: | This is an alert meant to ensure that the entire alerting pipeline is functional. This alert is always firing, therefore it should always be firing in Alertmanager and always fire against a receiver. There are integrations with various notification mechanisms that send a notification when this alert is not firing. For example the \"DeadMansSnitch\" integration in PagerDuty. expr: vector(1) labels: severity: none \\- name: rs.rules rules: \\- alert: example-memory-alert annotations: message: Pod memory alert description: High memory on test pod runbook_url: <http://example.rackspace.com/runbook/value> expr: sum(container\\_memory\\_usage_bytes{namespace=\"rs-alert-test\",pod=\"memory-demo\",container=\"memory-demo-ctr\"}) > 150000000 for: 1m labels: severity: rs-low EOF 2. Save the following as rs-alert-test-rules.yaml : Use the following commands to deploy the pods and resources: 1. kubectl create namespace rs-alert-test kubectl -n rs-alert-test create -f rs-alert-test-pod.yaml kubectl -n prometheus create -f rs-alert-test-rules.yaml kubectl -n prometheus get prometheusrules kubectl -n rs-alert-test get pods Use the following commands to deploy the pods and resources: Open three terminal windows and run the following commands: 1. \\# Window 1 - This is going to increase the memory usage by 30M on the pod kubectl kubectl create namespace rs-alert-test kubectl -n rs-alert-test create -f rs-alert-test-pod.yaml kubectl -n prometheus create -f rs-alert-test-rules.yaml kubectl -n prometheus get prometheusrules kubectl -n rs-alert-test get pods Use the following commands to deploy the pods and resources: Open three terminal windows and run the following commands: 1. \\# Window 1 - This is going to increase the memory usage by 30M on the pod kubectl exec -ti -n rs-alert-test memory-demo -- stress --vm 1 --vm-bytes 30M --vm-hang 1 -t 500 \\# Window 2 - If the pod is using more than 150Mi, the alert should be firing as per the rules. kubectl top pods -n rs-alert-test \\# Window 3 - You can also check the current alerts firing kubectl exec -ti $(kubectl get pods -l app=alertmanager -n prometheus -o jsonpath='{.items\\[0\\].metadata.name}') -n prometheus -c alertmanager -- amtool alert query --alertmanager.url=<http://127.0.0.1:9093> The output should be similar to the following example: Depending on the severity set, the corresponding webhook is triggered and a Rackspace alert ticket is generated. Open three terminal windows and run the following commands: The output should be similar to the following example: Depending on the severity set, the corresponding webhook is triggered and a Rackspace alert ticket is generated. Finally, clean up the test artifacts by using the following commands: kubectl -n prometheus delete -f rs-alert-test-rules.yaml kubectl -n rs-alert-test delete -f rs-alert-test-pod.yaml Finally, clean up the test artifacts by using the following commands: If you have any issues, see Troubleshooting . Updated 5 days ago",
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  {
    "url": "https://docs.rackspace.com/docs/rackspace-hosted-email-system-daily-sending-limit",
    "title": "Rackspace Hosted Email System Daily Sending Limit | Rackspace Documentation",
    "content": "This article discusses the sending limit parameters enforced on the Rackspace hosted email systems. These restrictions are in place to protect the email service and ensure a timely and reliable experience for all customers. Rackspace enforces daily sending limits by using the following criteria: Limits are applied per email address. Limits are applied per email address. Sending limits are enforced on a 24-hour calendar day time period starting at 00:00:00 Eastern Daylight Time (EDT) and ending at 23:59:59 EDT. Sending limits are enforced on a 24-hour calendar day time period starting at 00:00:00 Eastern Daylight Time (EDT) and ending at 23:59:59 EDT. Sending limits are enforced on the total number of recipients during this period, not total messages. Sending limits are enforced on the total number of recipients during this period, not total messages. Email addresses are limited to 10,000 total recipients per 24-hour period. For example, if you send a single message that contains 100 recipients, this single message counts as 100 total recipients against your daily sending limit. Alternatively, if you send 100 messages that contain 100 recipients each, this is counted as 10,000 recipients, which is your entire sending limit for that 24-hour period. Email addresses are limited to 10,000 total recipients per 24-hour period. For example, if you send a single message that contains 100 recipients, this single message counts as 100 total recipients against your daily sending limit. Alternatively, if you send 100 messages that contain 100 recipients each, this is counted as 10,000 recipients, which is your entire sending limit for that 24-hour period. Automated email and spam are restricted at much lower limits to protect the integrity of the system. Rackspace reserves the right to change any limits without warning or notice to ensure the integrity of the email service. For further information about limits for Rackspace hosted email systems, visit the Rackspace Postmaster site. Updated 5 days ago",
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  {
    "url": "https://spot.rackspace.com/",
    "title": "Spot.Rackspace.Com | Rackspace Documentation",
    "content": "Rackspace Spot Save big on cloud costs Hyperscalers Hyperscalers Hyperscalers Manage Infrastructure Your Way Intuitive Web Dashboard spotctl CLI Terraform Provider Community Showcase Go SDK Terraform Provider CLI (spotctl) The technology behind the savings Managed Control Plane Open Market Auction Effortless API Automation Enterprise-grade features at Spot prices Honest Spot servers Fully managed Kubernetes Full featured infrastructure Automated operations Stateful workloads Market transparency Available enterprise support SLA SmartHub.ai Slashes Cloud Costs By Over 86% With Rackspace Spot Achieved a staggering reduction in monthly cloud costs by over 86% in very quick time Empowered developers with a simple, easy-to-use Terraform-compatible Kubernetes platform. Gained a stable and rapidly deployable environment for their development and testing needs. What our customers are saying Latest Resources Low cost Managed Database Service by Rackspace Spot: A reliable AWS RDS Alternative Reclaiming The Cloud: How Rackspace Spot Is Democratizing Infrastructure The Ultimate Managed Kubernetes Experience",
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  {
    "url": "https://www.rackspace.com/data/ai-machine-learning",
    "title": "Ai Machine Learning | Rackspace Documentation",
    "content": "On this page: Overview Use Cases Case Study Supported Platforms Resources Get Started Put AI to work on your data across the cloud Apply AI at scale with the speed and flexibility of modern cloud platforms. Through responsible AI practices, cloud-native development and advanced machine learning, Rackspace Technology helps you move from experimentation to production with confidence. Generative AI powers content creation and intelligent automation, while agentic AI systems plan, reason and act to complete complex tasks with minimal oversight. With standardized delivery frameworks, strategic partnerships and the Foundry for AI by Rackspace (FAIR™) , we’re ready to help you accelerate secure, sustainable AI adoption across your enterprise. How we can help Build strong data foundations Build the resilient, scalable and secure data foundations your AI strategy needs to succeed. Our experts work with you to modernize data pipelines, automate workflows and optimize storage for performance and cost across your hybrid or multicloud cloud environments. This foundation creates an AI-ready environment with high availability, governed access and faster insight generation — giving your teams the confidence to make smarter decisions and deliver measurable outcomes. Drive new experiences Create intelligent, data-driven experiences that engage your customers and empower your teams. Our experts help you design and deploy enterprise-ready AI solutions across your cloud environments — from generative AI that personalizes customer interactions to advanced analytics that streamline operations. Whether you’re looking to improve contact center performance, develop digital assistants or deliver tailored content, we’ll help you implement secure, responsible AI that transforms how people connect and work. Improve business operations with agentic AI Transform the way your organization works with AI agents that can plan, reason and execute complex workflows with minimal oversight. Our enterprise-grade agentic AI solutions go beyond traditional automation, integrating seamlessly across HR, finance, customer support and operations to enhance speed, accuracy and efficiency. We build these systems with governance, observability and zero-trust architecture at their core, so your AI agents remain secure, scalable and production-ready. The result is a more agile operation where teams can focus on strategy while intelligent systems handle repetitive, time-consuming tasks. Strengthen governance and scale AI responsibly Extend AI innovation with the guardrails and governance needed for enterprise scale. We help you operationalize responsible AI practices across clouds, from model monitoring and performance optimization to cost management and compliance. Our teams design frameworks that bring visibility, security and accountability to every stage of your AI and operations to enhance speed, accuracy and efficiency. We build these systems with governance, observability and zero-trust architecture at their core, so your AI agents remain secure, scalable and production-ready. The result is a more agile operation where teams can focus on strategy while intelligent systems handle repetitive, time-consuming tasks. Strengthen governance and scale AI responsibly Extend AI innovation with the guardrails and governance needed for enterprise scale. We help you operationalize responsible AI practices across clouds, from model monitoring and performance optimization to cost management and compliance. Our teams design frameworks that bring visibility, security and accountability to every stage of your AI lifecycle, helping you move faster without compromising control. The 2025 AI Research Report The AI Acceleration Gap: Why Some Enterprises Are Surging Ahead Discover how AI Leaders are transforming business at scale, and what your organization can do today to close the gap and compete tomorrow. See more case studies Our Approach Discover a partnership that can help you achieve more – for your people, your business and your customers – today and into the future. Consulting and Advisory Services Professional Services Managed Services Fanatical Experience® Rackspace Fabric™ Ready to Get Started? We’re on your side, doing what it takes to get the job done right — from the first consultation to your daily operations. Contact us for a free quote. Our Expertise Explore our expert credentials and industry recognition. Recognized leadership Providing innovation and leadership in the technology services industry for 20+ years. ISG Provider Lens Leader: Microsoft Partner Ecosystem, 2025 ISG Provider Lens Leader: Cybersecurity Solutions & Services, 2025 ISG Provider Lens Leader: Google Cloud Partner Ecosystem, 2025 ISG Provider Lens Leader: Multi Public Cloud Solutions & Services, 2024 ISG Provider Lens Leader: AWS Partners Ecosystem, 2024 Leader: PeMa Quadrant — Gen AI Services Providers, 2024 Major Player: IDC MarketScape — Worldwide Cloud Professional Services, 2024 Major Player: IDC MarketScape — Middle East and Africa Cloud Professional Services, 2024 Major Player: IDC MarketScape — Canadian Managed Multicloud Services, 2024 Major Player: IDC MarketScape — Worldwide Managed Public Cloud Services, 2023 Major Contender: Everest Group Private Equity IT Services Peak Matrix, 2024 Niche Player: Gartner Magic Quadrant and Critical Capabilities for Public Cloud IT Transformation Services, 2024 Contender: Forrester Wave™ — Multicloud Managed Services Providers, 2023 AWS Premier Consulting Partner 19 AWS Compet Scape — Worldwide Cloud Professional Services, 2024 Major Player: IDC MarketScape — Middle East and Africa Cloud Professional Services, 2024 Major Player: IDC MarketScape — Canadian Managed Multicloud Services, 2024 Major Player: IDC MarketScape — Worldwide Managed Public Cloud Services, 2023 Major Contender: Everest Group Private Equity IT Services Peak Matrix, 2024 Niche Player: Gartner Magic Quadrant and Critical Capabilities for Public Cloud IT Transformation Services, 2024 Contender: Forrester Wave™ — Multicloud Managed Services Providers, 2023 AWS Premier Consulting Partner 19 AWS Competencies 15 AWS Service Delivery Designations Google Cloud First Premier Managed Services Partner Google Cloud Partner of the Year Gold Microsoft Partner Five-time Microsoft Hosting Partner of the Year Six-time Microsoft Data Partner of the Year Power your advantage Discover related technology platforms and solutions to help you achieve smarter business outcomes. AWS Data Maximize the value of your data and the power of AWS cloud with the experience and expertise you need from Rackspace Technology. Google Cloud Data Mobilize the power of Google Cloud data, backed by deep experience and expertise that can help you maximize its value. Microsoft Azure Data Make the most of Microsoft Azure for innovation, agility, cost savings and operational efficiency. Related resources Learn more about services and support for AI and machine learning. AI Acceleration Gap Infographic | AWS The AI Acceleration Gap: Why Some Enterprises Are Surging Ahead AI Acceleration Gap Infographic | Azure Ready to start the conversation? Ready to start the conversation? Fill out the form to be connected to one of our experts. Fill out the form to be connected to one of our experts. By submitting this form, I acknowledge that someone from Rackspace Technology will contact me via email or phone to discuss my request. You may withdraw your consent to receive additional information from Rackspace Technology at any time. Information collected in this form is subject to the Rackspace Technology Privacy Notice . Rackspace Technology Support To create a ticket or chat with a specialist regarding your account, log into your account. Legacy Datapipe One (Service Now) Rackspace Sovereign Services UK Support Phone 1-800-961-4454 International Support +1-512-361-4935 Help Documentation Support Documentation API Documentation System status Email & Apps system status Rackspace system status Rackspace Technology Careers Rackspace Technology accelerates the value of the cloud during every phase of a customer’s digital transformation. Join us on our mission.",
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    "url": "https://docs.rackspace.com/docs/set-global-access-rights-with-the-cloud-office-control-panel",
    "title": "Set Global Access Rights With The Cloud Office Control Panel | Rackspace Documentation",
    "content": "You can control how users access services and check their email, such as requiring SSL or disabling POP or IMAP. To adjust access rights for an entire domain, perform the following steps: Log in to the Cloud Office Control Panel . Select Rackspace Email . Under Settings , click Global Access Rights . If you have multiple domains, select the appropriate domain name. To change domains, click Change domain . Select the check box for each service you want to grant access to or clear the check box for each service you want to restrict or disable access to. Each service is a different way of accessing email stored on the email server. Updated 5 days ago",
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    "title": "Access The Watchman Api Directly | Rackspace Documentation",
    "content": "This advanced feature enables you to directly interface with the Watchman API to send events which are processed by Rackspace alert tickets. If you need direct API access to Rackspace tickets through Watchman, contact your Sales team. Updated 5 days ago",
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    "url": "https://www.rackspace.com/security/multicloud-security",
    "title": "Multicloud Security | Rackspace Documentation",
    "content": "On this page: Solutions Success story Supported Platforms Get started Explore Cloud Security Solutions The constant evolution of threats and the race for more sophisticated tools to combat them means the security landscape changes quickly. The goal is continuous improvement, but these factors make it challenging to maintain a cutting-edge security posture as well as deep expertise. Many IT teams struggle being caught in an ongoing cycle of “reactive mode” which limits the team’s ability to look ahead in a proactive manner. Now more than ever, it is critical to understand your vulnerabilities and assemble the right solutions to strengthen and secure your environments. The security experts at Rackspace Technology™ can help you detect and proactively respond to threats, address your compliance requirements, and help minimize damage and downtime from breaches. We can augment your team to provide specialized, around-the-clock support for your security needs, so you can keep your business moving forward with confidence. Application Security Protect web applications against data breaches and security threats, bolster security and performance, and build better experiences for your end users. Data Protection We’ll ensure your data security while helping you address compliance and regulatory storage requirements. Network Security Secure your infrastructure stack from malicious intrusion and unauthorized system access. Threat Detection and Response Gain 24x7x365 expert SOC and endpoint security services to detect and respond to vulnerabilities and emerging threats in your multicloud environments. Security Strategy Keep your cloud environments in compliance and your architecture secure, giving you the confidence and peace of mind to accelerate your business. Rackspace Elastic Engineering Your Elastic Engineering for Security pod works as an extension of your team helping you meet cloud security and compliance goals. Zero Trust Provide secure access, anywhere, on any device Rackspace Cyber Recovery Cloud Restore critical business operations faster and more securely in the event of a cyber attack. See More Case Stories Power your advantage Discover related technology platforms and solutions to help you achieve smarter business outcomes. Cloud Native Security Services Move your cloud projects forward with expert cloud native security services On-Premises Security and Compliance Services Expert SOC services to protect your applications and data across all of your multicloud environments, data centers and branch locations. Do You Know Your Cybersecurity Risk Score? Cybersecurity Risk Self-Assessment As your business becomes more digital, your cybersecurity must keep pace. In a free 30-minute assessment, you’ll speak directly with our team to receive a personalized risk score, best-practice guidance, and tailored recommendations to strengthen Stories Power your advantage Discover related technology platforms and solutions to help you achieve smarter business outcomes. Cloud Native Security Services Move your cloud projects forward with expert cloud native security services On-Premises Security and Compliance Services Expert SOC services to protect your applications and data across all of your multicloud environments, data centers and branch locations. Do You Know Your Cybersecurity Risk Score? Cybersecurity Risk Self-Assessment As your business becomes more digital, your cybersecurity must keep pace. In a free 30-minute assessment, you’ll speak directly with our team to receive a personalized risk score, best-practice guidance, and tailored recommendations to strengthen your defenses and stay ahead of threats. Our approach Discover a partnership that can help you achieve more – for your people, your business and your customers – today and into the future. Consulting and Advisory Services Professional Services Managed Services Fanatical Experience™ Rackspace Fabric™ Related Resources Multicloud Security Portfolio Elastic Engineering for Security Six security challenges — and how to overcome them Ready to start the conversation? Ready to start the conversation? Fill out the form to be connected to one of our experts. Fill out the form to be connected to one of our experts. By submitting this form, I acknowledge that someone from Rackspace Technology will contact me via email or phone to discuss my request. You may withdraw your consent to receive additional information from Rackspace Technology at any time. Information collected in this form is subject to the Rackspace Technology Privacy Notice . Rackspace Technology Support To create a ticket or chat with a specialist regarding your account, log into your account. Legacy Datapipe One (Service Now) Rackspace Sovereign Services UK Support Phone 1-800-961-4454 International Support +1-512-361-4935 Help Documentation Support Documentation API Documentation System status Email & Apps system status Rackspace system status Rackspace Technology Careers Rackspace Technology accelerates the value of the cloud during every phase of a customer’s digital transformation. Join us on our mission.",
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    "url": "https://www.rackspace.com/about/data-centers",
    "title": "Data Centers | Rackspace Documentation",
    "content": "At Rackspace Technology, we’re known for our specialized expertise and 24x7x365, results-obsessed customer service. And we extend this commitment to excellent service to our world-class data centers and our industry-leading SLAs. Our highly trained engineers monitor our systems around the clock, constantly overseeing the security and uptime of our infrastructure. To create a highly resilient environment for your business-critical apps and data, we’ve built in multiple layers of redundancy. Our physical security, power, cooling and networks are each at least N+1 redundant. Expertise and support across the globe Our expertise across various locations worldwide and redundant design within our datacenters help us deliver reliability and uptime to thousands of businesses every day across the globe, all backed by our results-obsessed support . Our cutting-edge, interconnected data centers are strategically located in the world’s most influential technical and financial markets to provide you with global reach, scale, and organizational agility wherever you are and whenever you need it. Our data centers Amsterdam (AMS2) Amsterdam (AMS2) Ashburn (IAD3) Ashburn (IAD3) Chicago (ORD1) Chicago (ORD1) Dallas (DFW3) Dallas (DFW3) Frankfurt (FRA1) Frankfurt (FRA1) Frankfurt (FRA2) Frankfurt (FRA2) Hong Kong (HKG1) Hong Kong (HKG1) Hong Kong (HKG5) Hong Kong (HKG5) Kansas City (MCI1) Kansas City (MCI1) London (LON3) London (LON3) London (LON5) London (LON5) London (LON8) London (LON8) New York City (NYC1) New York City (NYC1) New York City (NYC2) New York City (NYC2) San Jose (SJC2) San Jose (SJC2) Shanghai (SHA3) Shanghai (SHA3) Singapore (SIN2) Singapore (SIN2) Sydney (SYD2) Sydney (SYD2) Our Industry-Leading Guarantees Customers in over 120 countries, including over half of the FORTUNE® 100, rely on our 100% Network Uptime Guarantee and infrastructure guarantees. Network Guarantee We guarantee that our data center will be available 100% of the ) New York City (NYC1) New York City (NYC2) New York City (NYC2) San Jose (SJC2) San Jose (SJC2) Shanghai (SHA3) Shanghai (SHA3) Singapore (SIN2) Singapore (SIN2) Sydney (SYD2) Sydney (SYD2) Our Industry-Leading Guarantees Customers in over 120 countries, including over half of the FORTUNE® 100, rely on our 100% Network Uptime Guarantee and infrastructure guarantees. Network Guarantee We guarantee that our data center will be available 100% of the time in a given month, excluding scheduled or emergency maintenance. Otherwise, we apply a 5% credit of your monthly fee for each 30 minutes of network downtime, up to 100% of your monthly fee for the affected server. Infrastructure Guarantee We guarantee that data center HVAC and power will be functioning 100% of the time, excluding scheduled or emergency maintenance. Otherwise, we apply a 5% credit of your monthly fee for each 30 minutes of data center infrastructure downtime, up to 100% of your monthly fee for the affected server. Hardware Replacement Guarantee We guarantee that replacement or repair of Rackspace Technology-provided hardware or components will begin within one hour of problem identification. Otherwise, we apply a 5% credit of your monthly fee for each 30 minutes of downtime, up to 100% of your monthly fee for the affected hardware. Integrated resiliency for maximum security & uptime We’ve built in multiple layers of redundancy, at every level — including physical security, power, cooling and networks. These redundancies help make our data centers more resilient, so you can enjoy higher uptime and greater reliability. Physical Security Each data center is restricted by biometric authentication and 24x7x365 surveillance Power Uninterruptible power supplies provide against power outages and protect against sags, surges, swells, spikes and electrical noise Cooling Our N+2 redundant chiller configuration and redundant water sources ensure consistent temperatures are maintained throughout our facilities HVAC Each facility has redundant HVAC systems designed for immediate failover, and are equipped with air handling units to remove dust and contaminants Network Our robust network includes 4 transit providers allowing us to shift traffic as necessary and guards against any single points of failure — all of which are ranked by Dyn in the top 5 globally Ready to start the conversation? We’re experts on your side, doing what it takes to get the job done right — from protect against sags, surges, swells, spikes and electrical noise Cooling Our N+2 redundant chiller configuration and redundant water sources ensure consistent temperatures are maintained throughout our facilities HVAC Each facility has redundant HVAC systems designed for immediate failover, and are equipped with air handling units to remove dust and contaminants Network Our robust network includes 4 transit providers allowing us to shift traffic as necessary and guards against any single points of failure — all of which are ranked by Dyn in the top 5 globally Ready to start the conversation? We’re experts on your side, doing what it takes to get the job done right — from the first consultation to your daily operations.",
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    "url": "https://www.rackspace.com/services/cloud-consulting",
    "title": "Cloud Consulting | Rackspace Documentation",
    "content": "On this page: Overview Use Cases Case Study Supported Platforms Resources Get Started Create an end-to-end cloud strategy with Rackspace Cloud Consulting Services For many businesses, the move to public or private cloud seems out of reach as they have neither the resources nor the expertise to define a successful cloud migration strategy. At Rackspace Technology, our Consulting and Advisory Services team brings the world’s best cloud experts together to help shape your business and deliver outcomes with a cloud solution built according to best-practice architecture design and processes. We’ll start with a thorough analysis to understand your needs and identify opportunities to help you excel. From assessment to ideation and true innovation, we work alongside your team, providing the guidelines, guardrails and expertise you need to be successful. Explore Rackspace Elastic Engineering → Use Cases Cloud migration and adoption Our experts know how to craft a personalized plan that delivers the business outcomes you’re looking for. As part of our consulting process, we’ll: Start by understanding your cloud objectives Review the unique characteristics of each application to assess its suitability for the cloud Conduct a risk analysis of moving your applications Perform a cost-benefit analysis Outline the approach and establish a migration roadmap to achieve your goals quickly Explore cloud adoption and migration solutions → Application modernization We leverage our “Process First. Technology Second.®” approach to continuous modernization to: Define the right objectives in partnership with your team Prioritize your most impactful business processes Identify supporting technology, vendors and architecture Outline the roadmap to modernize your application estate Explore application modernization solutions → Cost optimization Cost optimization should be part of every cloud consulting engagement. Regardless of where you are in your cloud journey, we can help you optimize costs across your IT estate. We can help you: Define your cost objectives Conduct a tradeoff analysis between your current state and your desired end state Define several options for optimization Innovation and growth Modernize your IT environment and DevOps processes for greater agility. Assess the market and your competition for growth opportunities Evaluate your current IT environment and operational processes to identify areas for improvement Identify potential technologies and best practices to drive greater innovation Develop several options for evaluation and selection Outline a strategy and roadmap for implementation Mergers and acquisitions Bring disparate processes, technologies, operations and cultures together to keep your business running smoothly. Conduct a broad analysis of your combined business estate Establish goals aligned to your business strategy Determine areas for Conduct a tradeoff analysis between your current state and your desired end state Define several options for optimization Innovation and growth Modernize your IT environment and DevOps processes for greater agility. Assess the market and your competition for growth opportunities Evaluate your current IT environment and operational processes to identify areas for improvement Identify potential technologies and best practices to drive greater innovation Develop several options for evaluation and selection Outline a strategy and roadmap for implementation Mergers and acquisitions Bring disparate processes, technologies, operations and cultures together to keep your business running smoothly. Conduct a broad analysis of your combined business estate Establish goals aligned to your business strategy Determine areas for consolidation and expansion Define a recommended path forward that fits with your processes, technologies, operations and culture Cloud security Drive integrated security across your data, applications and clouds. We’ll work with you to: Conduct a security assessment of your environment Determine shortfalls and vulnerabilities Review potential solutions based on your organizational goals and capabilities Select the right approach to secure your cloud environments Explore cloud security solutions → Governance Take control of your clouds with appropriate governance and business operations practices. Evaluate your current governance structure and operations Establish your governance goals and outcomes Apply our lessons learned and best practices Define your future-state governance structure and the steps to make it a reality Data modernization Turn your data into insights that deliver outcomes. Define the goals you want data to help you achieve Review your current data environment Conduct a gap analysis to determine the changes to be implemented Present options for modernizing your data Create a recommended roadmap for data modernization Explore data modernization solutions → See more case studies Our Approach Discover a partnership that can help you achieve more – for your people, your business and your customers – today and into the future. Consulting and Advisory Services Professional Services Managed Services Fanatical Experience™ Rackspace Fabric™ Ready to Get Started? We’re experts on your side, doing what it takes to get the job done right — from the first consultation to your daily operations. Decades of expertise matched with thousands of experts Expert guidance so you can maximize the benefits of modern cloud. Recognized leadership Providing innovation and leadership in the technology services industry for 20+ years. Best Consultancy or System Integrator 2020, The Cloud Awards The Forrester Wave™: Hosted Private Cloud Services in North America and Europe, Q2 2020 AWS Premier Consulting Partner AWS MAP Partner One of the leading AWS consulting partners with 14 competencies Dell Technologies Four-time Partner of the Year Award Dell Titanium CSP Partner Google Cloud First Premier Managed Services Partner to get the job done right — from the first consultation to your daily operations. Decades of expertise matched with thousands of experts Expert guidance so you can maximize the benefits of modern cloud. Recognized leadership Providing innovation and leadership in the technology services industry for 20+ years. Best Consultancy or System Integrator 2020, The Cloud Awards The Forrester Wave™: Hosted Private Cloud Services in North America and Europe, Q2 2020 AWS Premier Consulting Partner AWS MAP Partner One of the leading AWS consulting partners with 14 competencies Dell Technologies Four-time Partner of the Year Award Dell Titanium CSP Partner Google Cloud First Premier Managed Services Partner Google Cloud Partner of the Year Award Winner Microsoft Gold Partner Microsoft Six-time Hosting Partner of the Year Microsoft Azure Expert MSP designation for 2021 Oracle Cloud Service and Resell Partner Salesforce Platinum Consulting Partner SAP Silver Partner VMware® Cloud Verified VMware Premiere Service Provider Power your advantage Discover related technology platforms and solutions to help you achieve smarter business outcomes. Cloud Grow revenue, increase efficiency and deliver the future with powerful cloud solutions delivered with industry-leading expertise. Applications Explore powerful app solutions that help you gain efficiencies, improve operations and drive smarter business outcomes. Data Handle large volumes of data effectively and economically so you can accelerate your path to business insights. Security Let our certified security experts to secure your environments, helping you build efficiencies that let you deliver your future. Related resources Learn more about services to support your consulting and advisory services. An Overview of Rackspace What your cloud strategy may be overlooking Why Now Is the Perfect Time to Accelerate Your Cloud Adoption Strategy Ready to start the conversation? Ready to start the conversation? Fill out the form to be connected to one of our experts. Fill out the form to be connected to one of our experts. By submitting this form, I acknowledge that someone from Rackspace Technology will contact me via email or phone to discuss my request. You may withdraw your consent to receive additional information from Rackspace Technology at any time. Information collected in this form is subject to the Rackspace Technology Privacy Notice . Rackspace Technology Support To create a ticket or chat with a specialist regarding your account, log into your account. Legacy Datapipe One (Service Now) Rackspace Sovereign Services UK Support Phone 1-800-961-4454 International Support +1-512-361-4935 Help Documentation Support Documentation API Documentation System status Email & Apps system status Rackspace system status Rackspace Technology Careers Rackspace Technology accelerates the value of the cloud during every phase of a customer You may withdraw your consent to receive additional information from Rackspace Technology at any time. Information collected in this form is subject to the Rackspace Technology Privacy Notice . Rackspace Technology Support To create a ticket or chat with a specialist regarding your account, log into your account. Legacy Datapipe One (Service Now) Rackspace Sovereign Services UK Support Phone 1-800-961-4454 International Support +1-512-361-4935 Help Documentation Support Documentation API Documentation System status Email & Apps system status Rackspace system status Rackspace Technology Careers Rackspace Technology accelerates the value of the cloud during every phase of a customer’s digital transformation. Join us on our mission.",
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    "url": "https://www.rackspace.com/blog/2025-state-cloud-report",
    "title": "2025 State Cloud Report | Rackspace Documentation",
    "content": "The 2025 State of Cloud Report January 14, 2025 by Rackspace Technology Staff Generative AI, multicloud and hybrid cloud adoption and workload-specific strategies are reshaping the cloud landscape. How ready are you to take full advantage of these shifts? The 2025 State of Cloud Report offers practical insights and actionable strategies for IT decision-makers looking to stay ahead in the evolving digital landscape. Based on a global survey of 1,420 IT professionals, this comprehensive report reveals how organizations are leveraging cloud technologies to thrive in a time of rapid innovation. To view the infographic, scroll down, or click here to download a PDF version. Commissioned by Rackspace Technology ® and Coleman Parkes Research , this comprehensive report is based on a global survey of 1,420 cloud and technology professionals from a wide range of industries financial services, manufacturing, retail, hospitality, government and healthcare. Conducted in late 2024, the survey explores the latest trends in cloud adoption, key technology focus areas and the shared challenges organizations face as they build or refine their cloud strategies. Download your copy today to explore: Trends accelerating the adoption of multicloud and hybrid cloud solutions The continued importance of private cloud for critical workloads in highly regulated industries How IT leaders are tackling talent shortages, cost pressures and integration challenges The transformative role of AI in enhancing resilience, security and analytics Whether you’re evaluating your multicloud strategy, navigating private cloud requirements or integrating generative AI into your operations, this report can help to inform your decisions. Get your complimentary copy of the 2025 State of Cloud Report today . Amazon Bedrock AgentCore Preview: A Solutions Architect’s First Look at the New Agentic AI Platform November 13th, 2025 My Journey of Building a Terraform AI Agent — Automating Cloud Infrastructure with AI October 31st, 2025 Microsoft's 2025 Licensing Evolution: Transform Change into Opportunity October 9th, 2025 7 Critical AWS Architecture Risks: How to Assess and Remediate Security Gaps September 25th, 2025 From Data Rich to Insight Rich: A Cloud Charter for 2025 September 2nd, 2025 Blog Links Rackspace Insights FAIR AI Insights Newsroom Investor Relations Media Kit",
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    "url": "https://www.rackspace.com/information/legal/copyrights_trademarks",
    "title": "Copyrights Trademarks | Rackspace Documentation",
    "content": "Copyright & Trademarks Revised Tuesday, July 21, 2020 Copyrights & Trademarks Rackspace US, Inc. retains copyright and/or applicable rights to all text and graphic images supplied on the Rackspace websites. All trademarks and service marks remain the sole property of their respective holders. You may print copies of the information on this site for your own personal use. You may not distribute any text or graphics herein to others without the express written permission of Rackspace Technology, \"mirror\" this information on your own site without permission from Rackspace Technology, or modify or re-use in any way the text or graphics on this site. Trademarks Rackspace Technology trademarks, service marks, logos and domain names are either common-law trademarks/service marks or registered trademarks/service marks of Rackspace US, Inc., or its subsidiaries, and are protected by trademark and other laws in the United States and other countries. Rackspace Technology’s trademarks and service marks signify Rackspace Technology high quality services and are valuable assets of the company. Use of Rackspace Technology trademarks is prohibited unless expressly authorized by Rackspace Technology. You are not permitted to use any trademarks displayed on the Websites, meta tags or any other “hidden text” utilizing trademarks of Rackspace Technology and its licensors, without prior written permission of Rackspace Technology or such third party who may own the trademark. Without the express prior written consent of Rackspace US, Inc., no Rackspace Technology trademarks may be used in a manner that implies an affiliation with, approval by, endorsement of or sponsorship by Rackspace Technology. Rackspace Trademark Guidelines and Trademark List See our Trademark Guidelines and the list of Rackspace Technology trademarks and service marks by clicking here. Logo Request Rackspace Technology customers wishing to access our current logos may do so here . Rackspace Technology channel partners may use the channel partner tier logo as specified in their agreement with Rackspace Technology and according to specific guidelines and other partner program resources provided to channel partners. Copyright You may not use the Rackspace Technology websites, content on the websites or online mediums for any purpose or in any manner that infringes the rights of any third parties. Rackspace Technology encourages you to report any content on the Rackspace Technology websites that you believe infringes your copyright. If you would like to submit a Copyright Infringement Complaint, click here.",
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    "url": "https://docs.rackspace.com/docs/import-email-address-data-into-outlook-2013-for-windows",
    "title": "Import Email Address Data Into Outlook 2013 For Windows | Rackspace Documentation",
    "content": "This article describes how to import a copy of your email address data into Outlook 2013 for Windows. Prerequisites Applies to: User Difficulty: Easy Time needed: Dependent on amount of data being imported Tools required: Access to the Outlook account into which you want to import data For more information about prerequisite terminology, see Cloud Office support terminology . If you need to export or import email address data from a different Outlook version, see Export and Import email address data using Outlook for a list of all version articles. Import email address data In Outlook 2013, click Files > Options In Outlook 2013, click Files > Options In the Outlook Options window, click Advanced . In the Outlook Options window, click Advanced . In the Export section, click Export . The Import and Export Wizard launches. In the Export section, click Export . The Import and Export Wizard launches. In the Import and Export Wizard, click Import from a file , and then click Next . In the Import and Export Wizard, click Import from a file , and then click Next . Click Outlook Data File (.pst) , and then click Next . Click Outlook Data File (.pst) , and then click Next . Click Browse , and then select the Outlook data file that you want to import. Click Browse , and then select the Outlook data file that you want to import. Select the folder to import from. If you want to import all folders, select the Outlook Data File and check the Include subfolders box. Select the folder to import from. If you want to import all folders, select the Outlook Data File and check the Include subfolders box. Select Import items into the same folder in: and select the email address to which you want to import the data. Select Import items into the same folder in: and select the email address to which you want to import the data. Click Finish . The Outlook Data File begins importing. It could take several minutes to several hours to import, depending on the size of the importing file. Click Finish . The Outlook Data File begins importing. It could take several minutes to several hours to import, depending on the size of the importing file. You have now successfully imported email data into Outlook 2013. Updated 5 days ago",
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    "url": "https://docs.rackspace.com/docs/email-migration-services",
    "title": "Email Migration Services | Rackspace Documentation",
    "content": "We offer several email migration services to our customers at no charge. Our team of email migration experts is here to help you if you have any questions or concerns. Prerequisites Applies to: Administrator Difficulty: Easy Time needed: Depends on the migration type Tools required: Cloud Office Control Panel access Warning : Special characters in mailbox folder names cause the migration to fail. Before migrating your data, be sure to remove any special characters from your mailbox folders: ! @ # $ % ^ & * ( ) + = < , > ? / ; : \" ' { } [ ] \\ | . For more information about prerequisite terminology, see Cloud Office support terminology . External migration services If you are a new customer and need to migrate email data from another provider, we can help. We provide two migration support options to make your transition as easy as possible: self-service migration and assisted migration. Run your migration at any time, day or night, with MigrationWiz , which you can access in the Cloud Office Control Panel. For instructions on how to use MigrationWiz , see Migrate your email by using the self-service migration tool . The self-migration tool includes the following benefits: Migrates from any provider to Hosted Exchange®, Rackspace Email, or Rackspace Office 365 Includes a no-cost migration Migrates contacts, calendars, tasks, and notes data when moving from Exchange to Exchange Provides real-time email notifications throughout the migration process Offers direct access to view your migration status Can be accessed from any Internet browser Includes 24x7 support provided by a team of email experts Note: Current customers seeking to upgrade to Microsoft® Office 365® should review Rackspace Email and Microsoft Exchange upgrade to Office 365 FAQ for questions and instructions on the process. Assisted migrations are ideal for companies that need help consulting, planning, and scheduling a migration project. Our assisted migration service provides you with peace of mind knowing that the best team of email migration experts is coordinating your migration. The benefits of choosing an assisted migration include the following elements: A migration specialist dedicated to your project A custom migration plan based on consultation with your specialist A scheduled time slot with your specialist to perform your migration Timely updates from your specialist throughout the process Documentation and recommendations on managing the migration for your end-users Assisted Migrations are a partnership between your company and our team of experts. Throughout the process, we will require some action and information from you. M help consulting, planning, and scheduling a migration project. Our assisted migration service provides you with peace of mind knowing that the best team of email migration experts is coordinating your migration. The benefits of choosing an assisted migration include the following elements: A migration specialist dedicated to your project A custom migration plan based on consultation with your specialist A scheduled time slot with your specialist to perform your migration Timely updates from your specialist throughout the process Documentation and recommendations on managing the migration for your end-users Assisted Migrations are a partnership between your company and our team of experts. Throughout the process, we will require some action and information from you. Migrations vary based on the type of mailboxes we are migrating to and from. See the following chart for a list of which services migrate with assisted migration: Rackspace archive services Internal migration services The Rackspace internal migration services can help you rename email accounts, change domain names, switch to a new email platform, and more. Submit a request by using a ticket, and we take care of the rest. Note : Charges for internal migration services are applied to the next month's statement. Customers can schedule and run their own Hosted Exchange upgrades at rackspacemigrations.com. For more information, see Upgrading to Exchange 2016 . Updated 5 days ago",
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    "url": "https://docs.rackspace.com/docs/add-an-office-365-license",
    "title": "Add An Office 365 License | Rackspace Documentation",
    "content": "This article describes how to add an Office 365@reg; product license in the Cloud Office Control Panel. This license allows a Cloud Office user to access an Office 365 subscription, depending on the number of licenses allotted in the Cloud Office Control Panel. For more information about Office 365 subscriptions, see Set Up Office 365 . Prerequisites Applies to: Administrator Difficulty: Easy Time needed: Approximately 15 minutes for the subscription to be visible in Office 365 portal Tools required: Office 365 Global Administrator access For more information about prerequisite terminology, see Cloud Office support terminology . Add an Office 365 license Log in to your [Office 365 Control Panel](https://manage365.rackspace.com). From the left menu, select Products , and then select Business Catalog . From the left menu, select Products , and then select Business Catalog . Select a plan and click Add Product . You can learn more about each license by clicking on the arrow next to the details. To compare Office 365 subscriptions offered by Rackspace, see Office 365 - Pick your plan . Select a plan and click Add Product . You can learn more about each license by clicking on the arrow next to the details. To compare Office 365 subscriptions offered by Rackspace, see Office 365 - Pick your plan . Enter the number of licenses that you need and review the charges. Enter the number of licenses that you need and review the charges. Click Add Product . Click Add Product . Note: It might take up to 15 minutes for Office 365 to add the license. Assign a license to a user Log in to your Office 365 Control Panel . Log in to your Office 365 Control Panel . From the left menu, select Users . From the left menu, select Users . Find the user you want to assign the license to and select Manage . Find the user you want to assign the license to and select Manage . Select the license you'd like to apply to the user. Select the license you'd like to apply to the user. Note: You must have available licenses in order to assign them. See the preceding section to add more licenses. Click Save at the bottom of the page to finish the process. Updated 5 days ago",
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    "url": "https://docs.rackspace.com/docs/rackspace-cloud-db-ops",
    "title": "Rackspace Cloud Db Ops | Rackspace Documentation",
    "content": "The following documentation is provided to supplement the DB Ops scoping document, for informational purposes, and to illustrate typical work and activities included with the Services. Nothing contained herein establishes any representation or warranty with respect to the Services; the contract and terms of service for DB Ops is as indicated in the Product Terms at https://www.rackspace.com/information/legal/microproject-db-ops . The following Annexes described typical work activities and deliverables for DB Ops Services: Annex 1. SQL Annex 2. Oracle Annex 3. MySQL Annex 4. PostgreSQL Updated 5 days ago",
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    "url": "https://docs.rackspace.com/docs/run-an-off-schedule-backup",
    "title": "Run An Off Schedule Backup | Rackspace Documentation",
    "content": "Log in to Access Rackspace Data Protection . Log in to Access Rackspace Data Protection . On the left side of the screen, click Data Protection dropdown and then select Protection from the navigation menu. On the left side of the screen, click Data Protection dropdown and then select Protection from the navigation menu. The Protection screen will display protection groups for your organization. Click the job that needs a manual job run. The Protection screen will display protection groups for your organization. Click the job that needs a manual job run. Click the three vertical dots next to the desired protection group to bring up the menu, then select Run Now . Click the three vertical dots next to the desired protection group to bring up the menu, then select Run Now . On the following screen you can select what backup type should be taken and which servers in the group should be backed up as part of this manual job run. It is possible to backup only select objects or all objects. On the following screen you can select what backup type should be taken and which servers in the group should be backed up as part of this manual job run. It is possible to backup only select objects or all objects. Click Run Now to start the backup. Click Run Now to start the backup. Updated 5 days ago",
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    "url": "https://docs.rackspace.com/docs/import-and-export-archived-data",
    "title": "Import And Export Archived Data | Rackspace Documentation",
    "content": "You can import data into and export data from your archive in Cloud Office. Importing data If you want to import data, create a request ticket in your Control Panel and include your domain name in the request. Rackspace gathers the necessary information and provides you with the best import method. Cost and turnaround time both depend on how much data you want to recover. The fee for data imports is $6 per GB of data. For maximum import completion times, see Time frames for importing and exporting data at the end of this article. Exporting data You can use the following methods to export your data from your Rackspace Archiving account: Export your data from the Archive Manager by creating searches and exporting the results of the searches. For information about how to export the search results, see Export archive search results in Cloud Office . Important: You can export searches with a maximum of 30,000 results or a total size of 20 gigabytes, whichever limit comes first. Export your data from the Archive Manager by creating searches and exporting the results of the searches. For information about how to export the search results, see Export archive search results in Cloud Office . Important: You can export searches with a maximum of 30,000 results or a total size of 20 gigabytes, whichever limit comes first. If you want to get a bulk export of your archived data, we can perform the export and provide you with links from which you can download your data directly. If you have access to an FTP site, provide your credentials, and we can export your data to the FTP site. If you want to get a bulk export of your archived data, we can perform the export and provide you with links from which you can download your data directly. If you have access to an FTP site, provide your credentials, and we can export your data to the FTP site. The pricing for a bulk export is a one-time fee of $6 per GB for EML format and $9 per GB for PST format. When determining which export method to use, consider the following questions: Providing a temporary login for third parties to review search results is much faster than requesting a bulk export. We offer bulk exports in either PST or EML formats. Although PST is a more well-known format, exporting in EML tends to be easier to search, faster for us to produce, and much cheaper. We recommend that you first determine whether there is a preferred format. export your data to the FTP site. The pricing for a bulk export is a one-time fee of $6 per GB for EML format and $9 per GB for PST format. When determining which export method to use, consider the following questions: Providing a temporary login for third parties to review search results is much faster than requesting a bulk export. We offer bulk exports in either PST or EML formats. Although PST is a more well-known format, exporting in EML tends to be easier to search, faster for us to produce, and much cheaper. We recommend that you first determine whether there is a preferred format. If there is no preferred format, then we recommend you use EML . In most cases, more data means a longer and more expensive export. We can export data that meets certain criteria, such as search, date, range, or mailbox users. You can also provide search names based on the following criteria: Date Search term Subject Sender Recipient Words or attachments in the body Time frames for importing and exporting data Following are the estimated maximum completion times for both importing and exporting data: Less than 25 GB in 2 weeks. 25 GB to 49 GB in 3 weeks. 50 GB to 99 GB in 4 weeks. 100 GB to 1 TB in 6 weeks. If you have over 1 TB of data, contact Rackspace for an estimate. Note: The preceding information provides rough estimates and is not a commitment or a service level agreement (SLA). Updated 5 days ago",
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    "url": "https://docs.rackspace.com/docs/log-in-to-the-archive-manager-for-office-365",
    "title": "Log In To The Archive Manager For Office 365 | Rackspace Documentation",
    "content": "Prerequisites Applies to: Administrator Difficulty: Easy Time needed: Approximately 5 minutes Tools required: Office 365 tenant Administrator access For more information on prerequisite terminology, see Cloud Office support terminology . Log in to the Archive Manager You can log in to the Email Archive Manager directly from your domain-specific URL (for example, https://view.archivesrvr.com/domaintld/ui/login ). Alternatively, you can log in through the Office 365 at Rackspace Control Panel by using the following steps: Log in to the Office 365 at Rackspace Control Panel . Go to Products -> Purchased Products . Find the Rackspace Office 365 Archiving tile and click Manage Archive . Updated 5 days ago",
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    "url": "https://docs.rackspace.com/docs/planning",
    "title": "Planning | Rackspace Documentation",
    "content": "This section describes the following forms of planning to consider when deploying databases: Capacity planning identifies your immediate and long-term storage needs. Storage architecture planning addresses the underlying architecture required to support those needs. Capacity planning DBAs apply their experience and training to help clients determine their potential storage needs. Administrators work collaboratively with clients to perform the following tasks: Design and deploy database infrastructure that can be scaled up with new demands (as opposed to a rebuild). Identify disk space shortages and recommend workarounds before they impact normal operations. Assist with determining when RAM or CPU upgrades will benefit overall DB workloads. Storage architecture In order for databases to properly function, it is critical to plan and deploy databases on the proper storage underpinning. Ensuring proper disk storage implementation allows for the isolation of performance bottlenecks. DBAs are responsible for performing the following task as necessary: Separating the OS from the database at the disk layer. Separating the database from the backup disks. Isolating I/O bottleneck areas to discrete disk storage that can be tuned for the required workloads. These tasks are performed on storage area network (SAN) storage and local storage. Updated 5 days ago",
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    "url": "https://docs.rackspace.com/reference/cloud-identity-v2-general-api-info",
    "title": "Cloud Identity V2 General Api Info | Rackspace Documentation",
    "content": "The information in this section is relevant to all operations of the API. For details about specific operations, see the API reference . The Identity API is implemented using a RESTful web service interface. Like other Rackspace Cloud services, this service shares a common token-based authentication system that allows seamless access between products and services. Note All requests to authenticate and operate the service are performed using HTTPS on TCP port 443. For authentication instructions, see Authenticate to the Rackspace Cloud . Authentication and access control Service access endpoint Service types Request and response types Date and time format Paginated collections Limits HTTP status codes Contract version API Extensions Namespaces",
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    "url": "https://www.rackspace.com/industry/oil-and-gas",
    "title": "Oil And Gas | Rackspace Documentation",
    "content": "On this page: Overview Solutions Customer success Get started From upstream to downstream, oil and gas organizations are turning to the cloud to reduce operating cost, streamline processes and drive efficiencies. And as they adopt the latest big data, IoT, AI and machine learning technologies, they’re accelerating their ability to innovate. Imagine a future with drone-enabled safety detection, eliminating manual and time-consuming inspections. From oilfield monitoring and predictive maintenance to AI-powered exploration and production, we work closely with our oil and gas clients to empower faster decision making and reduce costs while increasing operational excellence. Use cases Optimization Enhance manufacturing and industrial applications with real-time, cloud-powered intelligence services — such as AWS IoT Core and Amazon SageMaker — designed for failure risk assessment, predictive maintenance and usage optimization. Automation Enhance supply chain distribution by automating processes, all while increasing the overall scalability and efficiency of your workloads. Transformation Gain agility and reduce costs in the AWS cloud by consolidating legacy data centers and leveraging Infrastructure as Code. This provides a secure environment that extracts data, digitizes it and makes it rapidly accessible. Data empowerment and visualization Whether it’s data lakes, visualization, analytics or machine learning, using first-class tools like Onica’s Data Science Workbench enables us to migrate large sets of data and deliver solutions quickly and efficiently in order to turn your data into a tool for innovation. AI/ML and IoT Improve workforce safety outcomes with computer vision and active monitoring, such as triggering real-time alerts when protective gear that is not properly worn is detected. \"It would have been difficult for us to accomplish what we wanted to do in such a short time without Onica’s expert assistance. They helped us define our vision for the Kubernetes cluster on AWS that we wanted to deliver to our customers and built exactly what we needed.\" See More Case Studies Our approach Discover a partnership that can help you achieve more – for your people, your business and your customers – today and into the future. Consulting and Advisory Services Professional Services Managed Services Fanatical Experience™ Rackspace Fabric™ Decades of expertise matched with thousands of experts Expert guidance so you can maximize the benefits of modern cloud. Ready to start the conversation? Ready to start the conversation? Fill out the form to be connected to one of our experts. Fill out the form to be connected to one of our experts. By submitting this form, that we wanted to deliver to our customers and built exactly what we needed.\" See More Case Studies Our approach Discover a partnership that can help you achieve more – for your people, your business and your customers – today and into the future. Consulting and Advisory Services Professional Services Managed Services Fanatical Experience™ Rackspace Fabric™ Decades of expertise matched with thousands of experts Expert guidance so you can maximize the benefits of modern cloud. Ready to start the conversation? Ready to start the conversation? Fill out the form to be connected to one of our experts. Fill out the form to be connected to one of our experts. By submitting this form, I acknowledge that someone from Rackspace Technology will contact me via email or phone to discuss my request. You may withdraw your consent to receive additional information from Rackspace Technology at any time. Information collected in this form is subject to the Rackspace Technology Privacy Notice . Rackspace Technology Support To create a ticket or chat with a specialist regarding your account, log into your account. Legacy Datapipe One (Service Now) Rackspace Sovereign Services UK Support Phone 1-800-961-4454 International Support +1-512-361-4935 Help Documentation Support Documentation API Documentation System status Email & Apps system status Rackspace system status Rackspace Technology Careers Rackspace Technology accelerates the value of the cloud during every phase of a customer’s digital transformation. Join us on our mission.",
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    "url": "https://docs.rackspace.com/reference/cloudfeeds-getting-started",
    "title": "Cloudfeeds Getting Started | Rackspace Documentation",
    "content": "Use this Getting Started Guide to learn how to authenticate, send API requests, and complete basic operations by using the API. For more information about concepts and API operations, see the Developer Guide and the API reference .",
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    "url": "https://docs.rackspace.com/docs/windows-patches-for-cloud-servers-with-a-managed-operations-service-level",
    "title": "Windows Patches For Cloud Servers With A Managed Operations Service Level | Rackspace Documentation",
    "content": "All Windows® patches for cloud servers within the Rackspace Managed Operations service level are released by Microsoft® to the public on the second Tuesday of every month (known as Patch Tuesday ). Rackspace tests these patches against our server builds before we include them in updates to your production servers. We deploy the patches to your servers three weeks after Microsoft releases them. Our Windows Server® images are configured to check our Windows Server Update Services (WSUS) server daily for updates by default, but we release approved patches through our WSUS servers only once a month. If you opted in to the Rackspace Managed Windows Patching service, you can manually install any software or updates that have been released by Microsoft, but are not yet available on our WSUS servers. Use the Windows Update command located in the Start menu on your server to check for these patches directly from Microsoft. You can download most of these patches manually by going to the Microsoft knowledge base article for the patch. You can also contact Rackspace Support to request assistance with manually installing non-Rackspace approved patches on to your server. However, we cannot be held responsible for any issues that might arise from manually installing these patches before they are approved and released for update from our WSUS servers. WSUS Endpoints The following regions have WSUS servers: We recommend that you get updates from the closest WSUS server. The following table provides additional information: Nightly between 1 AM and 5 AM in the time zone in which your server is located: IAD : EST DFW : CST SYD : AET HKG : HKT ORD : CST Nightly between 1 AM and 5 AM in the time zone in which your server is located: IAD : EST DFW : CST SYD : AET HKG : HKT ORD : CST Nightly between 1 AM and 5 AM in the time zone in which your server is located: IAD : EST DFW : CST SYD : AET HKG : HKT ORD : CST WSUS Settings If you have opted into the Rackspace Managed Windows Patching service, the following registry setting are configured on the Managed Windows Server: You must set the Windows Updates service ( wuauserv ) to automatically start by performing the following steps: Open a PowerShell command prompt and run the following commands: Setting wuauserv DFW : CST SYD : AET HKG : HKT ORD : CST Nightly between 1 AM and 5 AM in the time zone in which your server is located: IAD : EST DFW : CST SYD : AET HKG : HKT ORD : CST WSUS Settings If you have opted into the Rackspace Managed Windows Patching service, the following registry setting are configured on the Managed Windows Server: You must set the Windows Updates service ( wuauserv ) to automatically start by performing the following steps: Open a PowerShell command prompt and run the following commands: Setting wuauserv Service to Auto Set-Service -Name wuauserv -StartupType Automatic Open a PowerShell command prompt and run the following commands: Ensure that the wuauserv service is running by running the following commands: Restart-Service -Name wuauserv Ensure that the wuauserv service is running by running the following commands: Apply all of the changes by running the following command: gpupdate.exe /force Apply all of the changes by running the following command: You can find additional information in the Microsoft Security Update Guide . Updated 5 days ago",
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    "url": "https://www.rackspace.com/applications/application-modernization",
    "title": "Application Modernization | Rackspace Documentation",
    "content": "On this page: Business Challenge Use Cases Case Study Supported Platforms Resources Get Started Modernize and optimize your applications Many organizations want to implement a comprehensive digital transformation, but hesitate due to the complexity of the process. To be successful, a digital transformation plan must include a process-led strategy for cloud application modernization and optimization that examines your current IT environment, aligns with your processes and intended outcomes, and identifies any skills or technology gaps. Rackspace Technology® has the strategy, planning, and execution expertise you need, for both custom and packaged applications, across all cloud adoption and migration scenarios — so you can modernize quickly and efficiently while maintaining uptime. Our approach to application modernization starts with understanding your goals and delivering continuous application modernization services using leading technologies. Rackspace Technology application modernization solutions help you: Accelerate innovation : Create future stability for your products and decrease time to market by moving toward a cloud native way of working. Reduce time to value : Close the value gap between legacy systems and modern cloud application environments, cut through technical debt and reduce time to value of your investments. Improve customer experience : Modernize your outdated applications to deliver exceptional customer experiences. Download the Report “The State of Application Modernization in 2021” → Use Cases Move your enterprise applications to the cloud Move your applications’ underlying resources from your on-premises data center to the cloud as-is. We’ll determine which applications should be rehosted, and our specialist migration team will determine the appropriate migration strategy for each application. We then create a customized migration plan to move you quickly and smoothly to your target environment. Our experts migrate your applications to the cloud platform that optimizes performance with little risk or impact to your operations — allowing you to quickly realize reduced costs in the application modernization process, increase security and improve reliability. Refactor Windows applications to operate license free Increase the elasticity and responsiveness of large, traditionally monolithic, workloads. As a part of our application modernization process, after performing a thorough audit of your codebase and application architecture, we’ll recommend and execute on a strategy to refactor your .NET applications. NET Refactor: Refactor legacy .NET applications to the latest version of .NET Core/5 to enable opportunities to run your code in Linux environments, containers and even serverless without requiring your teams to learn completely new languages and runtimes. Container adoption: Break-up monoliths into microservices and leverage cloud Refactor Windows applications to operate license free Increase the elasticity and responsiveness of large, traditionally monolithic, workloads. As a part of our application modernization process, after performing a thorough audit of your codebase and application architecture, we’ll recommend and execute on a strategy to refactor your .NET applications. NET Refactor: Refactor legacy .NET applications to the latest version of .NET Core/5 to enable opportunities to run your code in Linux environments, containers and even serverless without requiring your teams to learn completely new languages and runtimes. Container adoption: Break-up monoliths into microservices and leverage cloud native container services to provide a consistent environment from development through to production. Serverless deployments: Build self-healing, auto-scaling applications, unchained from the limitation of servers. Serverless architectures offer the highest efficiency and cost benefits of the cloud while pushing nearly all infrastructure and software management to the platform. Move your monolithic applications to microservices A key tenet of a modern application environment is organizing it into logical services that can be developed, scaled and deployed independently while giving service teams the freedom to choose the appropriate technologies for their needs. Our team of experts can accelerate your effort to break up monoliths by applying proven techniques. We incrementally refactor your application without requiring years of investment or stopping the development of new features. Microservices are organized around business and technological capabilities and allow you to create teams centered on specific services. This approach helps you to rapidly adjust to fluctuating business demands, without interrupting core activities. SaaS Legacy Apps Users demand a continuously updated application experience available anytime, anywhere — without the need to manage and run software. By modernizing your applications for delivery through a web and mobile SaaS model, you can reach these users while improving your product and reducing your operating costs. We can guide and accelerate your SaaS journey with our unique experience in building and refactoring SaaS applications in the cloud. Enhance user experience with modern application interfaces for web and mobile applications, accessible from anywhere. Remain competitive with a scalable, modular architecture that allows you to update and add features quickly without impacting the entire application. Transition to recurring revenue models by enabling subscription billing based on your customers’ usage, including time-based billing and tiered billing based on resource consumption or product feature set. Reduce operational complexity and cost with shared resources through secure multitenant platforms that eliminate the need of managing tenant specific deployments. Replace hosted enterprise applications with SaaS Sometimes it makes with our unique experience in building and refactoring SaaS applications in the cloud. Enhance user experience with modern application interfaces for web and mobile applications, accessible from anywhere. Remain competitive with a scalable, modular architecture that allows you to update and add features quickly without impacting the entire application. Transition to recurring revenue models by enabling subscription billing based on your customers’ usage, including time-based billing and tiered billing based on resource consumption or product feature set. Reduce operational complexity and cost with shared resources through secure multitenant platforms that eliminate the need of managing tenant specific deployments. Replace hosted enterprise applications with SaaS Sometimes it makes more sense to replace your legacy application with a SaaS solution, especially if the SaaS solution fully meets your needs. Save costs by modernizing your legacy applications with SaaS, eliminating the upfront purchase and installation fees, and ongoing costs for maintenance and upgrades. Pay as you go, so you only pay for what you use. Increase scalability and accessibility with the ability to change your usage plan easily and without advanced notice. Grant subscribers access via internet. Realize benefits faster by giving end users quick access to the modernized application and better ease of use, which can also increase adoption rates. Let our expert team handle implementation and deliver ongoing application optimization services for some of the leading SaaS solutions, including Oracle®, Microsoft® 365 and Dynamics 365. Modernize at scale Gain the full benefits of agility and cost efficiency of the cloud by modernizing software architecture, delivery and infrastructure operations of your entire application portfolio with multiple application modernization business cases . Our architects will assess your applications and infrastructure in the context of your business goals and your team’s strengths to determine which combination of cloud native technologies and architectural patterns from serverless refactoring, container adoption and cloud native re-platforming. Pilot project : Following the adage of “think big, start small,” we’ll start the application modernization process with a pilot project that focuses on defining repeatable patterns, rapid delivery and demonstrating business value. Through hands-on engagement, our teams will continue to refine the architecture and processes that enable large-scale modernization of your portfolio. Large-scale modernization: Building on the momentum from the pilot project, our team will consolidate best practices into a foundational platform that enables building, deploying and operating modern applications at scale. Our delivery process prioritizes agility and transparency, enabling your teams through our “do-with” development approach. Complimentary Application Modernization Strategy Session Leverage small,” we’ll start the application modernization process with a pilot project that focuses on defining repeatable patterns, rapid delivery and demonstrating business value. Through hands-on engagement, our teams will continue to refine the architecture and processes that enable large-scale modernization of your portfolio. Large-scale modernization: Building on the momentum from the pilot project, our team will consolidate best practices into a foundational platform that enables building, deploying and operating modern applications at scale. Our delivery process prioritizes agility and transparency, enabling your teams through our “do-with” development approach. Complimentary Application Modernization Strategy Session Leverage a team of experts to modernize your existing applications portfolio and unlock the power of cloud native There is no universal pathway to application modernization. Our application solution architects will conduct a two-hour strategy session with your key business stakeholders to understand your business objectives and the application challenges within your portfolio, then provide a recommendation on which modernization approach is best for your business. See more case studies Our Approach Discover a partnership that can help you achieve more – for your people, your business and your customers – today and into the future. Consulting and Advisory Services Professional Services Managed Services Fanatical Experience™ Rackspace Fabric™ Ready to Get Started? We’re on your side, doing what it takes to get the job done right — from the first consultation to your daily operations. Contact us for a free quote. Our Expertise Explore our expert credentials and industry recognition. Recognized leadership Providing innovation and leadership in the technology services industry for 20+ years. A leader in the 2020 Gartner Magic Quadrant for Public Cloud Infrastructure Professional and Managed Service Providers, Worldwide Best Consultancy or System Integrator 2020, The Cloud Awards 2018 Google Partner of the Year, Migrations AWS Premier Consulting Partner AWS Managed Services Provider Google Cloud First Premier Managed Services Partner Google Cloud Partner of the Year Gold Microsoft Partner Microsoft Five-time Hosting Partner of the Year Azure Expert MSP designation for 2021 Power Your Advantage Discover related platforms and solutions to help you achieve smarter business outcomes. Application Management and Operations Optimize your environment with expert administration, management and configuration so you can focus on staying ahead of the curve. SaaS Lifecycle Management Optimization experts help you realize the full savings and business advantages of well-run SaaS applications. Application Security Protect web applications against data breaches and security threats, bolster security and performance, and build better experiences for your end users. Digital Experience We’ll ensure your applications are fast the Year Gold Microsoft Partner Microsoft Five-time Hosting Partner of the Year Azure Expert MSP designation for 2021 Power Your Advantage Discover related platforms and solutions to help you achieve smarter business outcomes. Application Management and Operations Optimize your environment with expert administration, management and configuration so you can focus on staying ahead of the curve. SaaS Lifecycle Management Optimization experts help you realize the full savings and business advantages of well-run SaaS applications. Application Security Protect web applications against data breaches and security threats, bolster security and performance, and build better experiences for your end users. Digital Experience We’ll ensure your applications are fast, secure and available — so you can get the most from your digital experience. Customer Relationship Management Maximize your CRM platform so you can better serve your customers and transform your business. Enterprise Resource Planning Your ERP solution should work with where your business is now — and where it’s headed. Related Resources Learn more about services to support your application modernization. Why application modernization is important for your business — and how to get started [Infographic] Drivers of Application Modernization and the Costs of Standing Still [Infographic] Drivers of Application Modernization and the Costs of Standing Still 5 Keys to Building Buy-in for Your Application Modernization 5 Keys to Building Buy-in for Your Application Modernization Ready to start the conversation? Ready to start the conversation? Fill out the form to be connected to one of our experts. Fill out the form to be connected to one of our experts. By submitting this form, I acknowledge that someone from Rackspace Technology will contact me via email or phone to discuss my request. You may withdraw your consent to receive additional information from Rackspace Technology at any time. Information collected in this form is subject to the Rackspace Technology Privacy Notice . Rackspace Technology Support To create a ticket or chat with a specialist regarding your account, log into your account. Legacy Datapipe One (Service Now) Rackspace Sovereign Services UK Support Phone 1-800-961-4454 International Support +1-512-361-4935 Help Documentation Support Documentation API Documentation System status Email & Apps system status Rackspace system status Rackspace Technology Careers Rackspace Technology accelerates the value of the cloud during every phase of a customer’s digital transformation. Join us on our mission.",
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    "url": "https://docs.rackspace.com/docs/cancel-cloud-office-services",
    "title": "Cancel Cloud Office Services | Rackspace Documentation",
    "content": "To cancel your Cloud Office services, log in to the Cloud Office Control Panel and perform the following steps: In the top-right corner of the window, click the down arrow next to your account number. In the top-right corner of the window, click the down arrow next to your account number. From the menu, select Services and Reports . From the menu, select Services and Reports . In the options listed in the ribbon toward the top of the screen, click Cancel Account . In the options listed in the ribbon toward the top of the screen, click Cancel Account . A warning is then displayed that describes what happens after you cancel the account. After you read the details of the cancellation request and agree to the conditions, confirm the cancellation by typing CANCEL into the empty box, and then click CANCEL ACCOUNT ON MM/DD/YYYY . Updated 5 days ago",
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  {
    "url": "https://fair.rackspace.com/ideate/",
    "title": "Ideate | Rackspace Documentation",
    "content": "FAIR Ideate FAIR™ Ideate is the first of three Foundry for AI by Rackspace (FAIR) solutions designed to help you ideate, incubate and industrialize AI solutions quickly and responsibly. Determine business goals and define a top-priority generative AI use case in three weeks During our Ideate engagement, we’ll work with you to determine your goals and conduct a feasibility evaluation of AI and its impact on your business operations. Next, we’ll define a top-priority AI use case. Then we’ll help you assess the quality of the applications and data that are relevant to that use case. Over the course of several short sprints, we will: Explore and identify what AI can do for you Evaluate the intended and unintended consequences of adding AI to your operations Review the quality and integrity of your data as a key ingredient of AI Plan how to embed your company values, fairness and governance into your AI operations. During the Industrialize phase of AI adoption, we will carefully fine-tune and deploy these solutions in your environment to help ensure complete integrity throughout the process. Key benefits Quickly identify the business outcomes that AI can help you unlock. Fast-track the development of a unique action plan tailored to your operational and organizational needs. Clearly identify your top-priority use case for further development. Our approach Through a series of short sprints, we will identify the AI use cases and create a roadmap for reaching your goals. We will also evaluate: Feasibility and sustainability goals: How to establish the ideal AI goals for your organization. Platform support: How to create a robust platform for AI, while ensuring scalability and efficiency. Implementation recommendations: Best practices for planning your AI architecture, policy development and guardrails. Discover the transformative potential of generative AI If you’re at the outset of an AI journey, FAIR Ideate should be your first step. Talk to us today to accelerate the responsible adoption of AI across your organization. Sprint Overview Over the course of three targeted sprints, we will strategically guide you through the process of implementing AI within your organization. Sprint 1 Determine the baseline Define business outcomes and zero in on potential quick-hit operational, architectural and organizational opportunities that could benefit from AI Sprint 2 Develop an action plan Conduct immersive and collaborative working sessions to transform desired business outcomes into an action plan. This sprint helps us collectively agree upon: Current capabilities Organizational capacities Immediate priorities �re at the outset of an AI journey, FAIR Ideate should be your first step. Talk to us today to accelerate the responsible adoption of AI across your organization. Sprint Overview Over the course of three targeted sprints, we will strategically guide you through the process of implementing AI within your organization. Sprint 1 Determine the baseline Define business outcomes and zero in on potential quick-hit operational, architectural and organizational opportunities that could benefit from AI Sprint 2 Develop an action plan Conduct immersive and collaborative working sessions to transform desired business outcomes into an action plan. This sprint helps us collectively agree upon: Current capabilities Organizational capacities Immediate priorities The highest-potential use cases that will establish the feasibility of AI in your organization Sprint 3 Define a top-priority use case A clear deliverable session that defines the: Benefits of generative AI to your organization Recommended ways to close operational and organizational gaps Top-priority generative AI use case Proposal for the next step – FAIR Incubate – the stage where we develop the first use case and strengthen the capabilities required to adopt generative AI within your organization How AI-ready is your organization? Find out with our free 25 question FAIR AI Diagnostic. Complete your assessment today. Ready to start the conversation? FAIR can launch quickly because we already have a global, world-class infrastructure and hyperscaler partners that can deliver optimized AI solutions to customers around the world. No matter where you are in the adoption of generative AI, we can help. Reach out today. 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Select Yes or No from the dropdown list.:* Yes No By submitting this form, I acknowledge that someone from FAIR/Rackspace Technology will contact me via email or phone to discuss my request.",
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    "url": "https://docs.rackspace.com/docs/rackspace-professional-services-service-blocks-descriptions",
    "title": "Rackspace Professional Services Service Blocks Descriptions | Rackspace Documentation",
    "content": "Rackspace Professional Services are designed to make organizations more agile, more quickly. Whether you are optimizing your continuous delivery pipeline, embarking on a high profile migration or advancing your cloud capabilities, our practical consultative approach helps businesses design and deliver meaningful change. Assessment & Strategy You want to adopt and consume new technology at the optimal price and performance level. And you need it to deliver value quickly. But to make that happen, you need the right technology strategy, stakeholder engagement across the business, and a structured, successful approach to business change. Our advisory and delivery consultants are on hand to guide your business approach to technology adoption. We’ll engage your stakeholders to build the case for change, set clear expectations, and present strategic options based on high-level technical and business analysis. Capabilities Cloud Strategy Assessment Built on Rackspace’s expertise across on-premise and all leading public and private clouds, we offer in-depth guidance and best practices for accelerating your cloud transformation ,setting out a clear strategy for your business that includes gap and feasibility analysis, cloud maturity assessments (including people, processes, and technology), and defined transformation planning. Cloud Readiness Assessment Most organizations realize the benefits of cloud but struggle to develop a concise roadmap with the clarity and applicable steps required to get the most value from their cloud adoption. With a Cloud Readiness Assessment from Rackspace, our experts complete an unbiased analysis of your workloads using multiple cost, security and performance variables to provide you with a practical and data-driven recommendation and roadmap for moving workloads to the cloud. Cloud Decision Maker Based on years of deploying and managing clouds at scale for customers, we help remove subjectivity and ambiguity from your platform choices. Our consulting architects apply a battle-tested structured assessment approach, to determine which cloud platform(s) and services best fit your overall cloud adoption strategy and business.​ Cloud Adoption Blueprint A practical consulting engagement that helps define what cloud should deliver for the customer’s business. Rackspace experts collaborate with the organization’s in-house team to design a high-level strategy that contrasts current state with the organization’s cloud vision, outlining impact, timelines, risks, costs and architectural and resource considerations. ​ Cloud Transformation Foundations Rackspace experts collaborate with customers to assess and develop core capabilities across governance, service management and architecture, setting realistic cloud objectives and designing an operational roadmap that makes sense in the cloud platform(s) and services best fit your overall cloud adoption strategy and business.​ Cloud Adoption Blueprint A practical consulting engagement that helps define what cloud should deliver for the customer’s business. Rackspace experts collaborate with the organization’s in-house team to design a high-level strategy that contrasts current state with the organization’s cloud vision, outlining impact, timelines, risks, costs and architectural and resource considerations. ​ Cloud Transformation Foundations Rackspace experts collaborate with customers to assess and develop core capabilities across governance, service management and architecture, setting realistic cloud objectives and designing an operational roadmap that makes sense in the context of the organization’s business. ​ Technology Profiling Business infrastructures are continually changing and its not uncommon for organizations to lose accurate visibility of their IT estate. The Technology Profiling service helps organizations discover, clarify and document the relevant characteristics of their infrastructure, application and services in the context of their business as they prepare for change.​ Load Testing Rackspace Load Testing identifies site and application weaknesses under stress, and then provides remediation recommendations to help maximize performance.​ Vendor Selection Our experts guide a customer’s evaluation of vendors and in-house options to help contribute to or execute their solution. We assist in leveraging the solution design to conduct a cost benefit analysis of different vendors and in-house options, engaging with the users to determine vendor fit from a technical and cultural aspect, providing insights from other clients and offering a final recommendation on vendor options.​ Process Transformation While many organizations spend an enormous amount of money on the technology aspects of their application modernization, few take the time to look at the processes that drive the technology. Rackspace Business Process Transformation services apply our functional expertise to refine and develop processes aligned to the customer’s business goals — helping to shorten timelines, increase capabilities and maximize application effectiveness. Our experts will evaluate the current business processes, align them to the business objectives, and define and implement future state processes. Capabilities Business Process Assessment Our Rackspace industry consultants, process engineers and solutions and technology architects leverage best practices to conduct a full business process review to evaluate the customer’s current state and identify pain points, determine future-state processes that align with both business goals and technology goals, and recommend supporting technology and an architecture that fits those new processes. ​ Process Transformation Services Once we have identified process improvement opportunities our experts will implement the new processes, align with technology, train staff and ensure functionality. ​ Migration Services Rackspace specialists in application migration services migrate business services however align them to the business objectives, and define and implement future state processes. Capabilities Business Process Assessment Our Rackspace industry consultants, process engineers and solutions and technology architects leverage best practices to conduct a full business process review to evaluate the customer’s current state and identify pain points, determine future-state processes that align with both business goals and technology goals, and recommend supporting technology and an architecture that fits those new processes. ​ Process Transformation Services Once we have identified process improvement opportunities our experts will implement the new processes, align with technology, train staff and ensure functionality. ​ Migration Services Rackspace specialists in application migration services migrate business services however they’re constructed or hosted, based on a deep understanding of the customer’s business needs. We create a comprehensive success program for application migrations, following a proven framework. We profile the customer’s application landscape, determine the appropriate migration strategy for each application, design the target architecture then plan and execute the transition into a new stable state. We help the customer build confidence and momentum with an industrialized migration factory approach that leverages our best practice blueprints to create appropriate workflows, workbenches and quality controls. Using automation where possible, we help establish a sustainable rate of change. Rackspace can support any migration strategy — Lift & Shift, DevOps, Application, and Built from Scratch — and migrate into IaaS, PaaS, and SaaS platforms with minimum disruption, all while tailoring the plan to the business needs.​ Capabilities Migration Strategy & Profiling Following a proven migration factory framework, our team examines the application estate, agrees those that are to be migrated, the high level migration principles and indicative migration strategies.​ Migration Planning & Design Detail planning of the migration of each application including the landing zone design, future state service management, test cases, change management process and migration schedule. ​ Migration Execution A dedicated technical consultant, project manager and consulting engineer are assigned to the project to execute the comprehensive migration plan, including preparation of the migration environment, cut-over and go-live procedures, a post-migration validation of applications, data and network accessibility and support optimization. ​ First Mover The First Movers service compresses a single workload migration into one expertly-designed and executed sprint, building the customer’s business’ confidence that migrating to the cloud can be manageable, cost effective and deliver a strong ROI.​ ​ Architecture & Design Whether by design or by default, many enterprises now rely on multiple cloud platforms and a wide consultant, project manager and consulting engineer are assigned to the project to execute the comprehensive migration plan, including preparation of the migration environment, cut-over and go-live procedures, a post-migration validation of applications, data and network accessibility and support optimization. ​ First Mover The First Movers service compresses a single workload migration into one expertly-designed and executed sprint, building the customer’s business’ confidence that migrating to the cloud can be manageable, cost effective and deliver a strong ROI.​ ​ Architecture & Design Whether by design or by default, many enterprises now rely on multiple cloud platforms and a wide variety of cloud native services. Although this diversity creates opportunities for enhancing innovation and efficiency, it can be challenging to optimize performance, cost, security and ROI across this ecosystem. Rackspace architects take an agnostic architecture perspective to designing your frameworks and environments — so you can be sure you are getting the most out the complex, evolving hybrid cloud market. Rackspace also offers application architecture designs to provide our customers with a detailed plan of their application implementation and data migration. Our deep cloud and application experience makes Rackspace the ideal architecture partner, designing frameworks and environments that help prioritize ongoing optimization, continuous improvement and ease of management. Capabilities Architecture Assessment & Vision Review existing architecture in the context of desired business objectives to produce a vision for the adoption of cloud​ Application Architecture Design Delivering customized architecture designs to meet the customers reliability, scalability and requirements across your systems to provide you with application and data migration proposals.​ Cloud Architecture Design The Rackspace team will explain and establish architecture principles with the organization’s team, perform a gap analysis, complete a workload classification exercise then design the target cloud architecture and roadmap based on current and future business needs for cloud services.​ Cloud Architecture Roadmap Expert architects will review the organization’s current Business IT estate to evaluate the current vision, architecture and overall technical objectives to create a detailed 6-12-24 month roadmap.​ Cloud Comparison & Decision Rackspace will review existing or target estates to compare implementations of public/private/hybrid solutions versus major cloud service providers and develop a functional cost comparison to help the customer make the optimum choice for their applications and business goals. ​ Best Practice Review Seasoned experts will review the customer’s use of public cloud services against the relevant providers best practices and industry norms and develop actionable recommendations to guide and assist the customer in remediation efforts. ​ ​ Application Implementation Whether you need help supporting your packaged applications on the right infrastructure or architecture and overall technical objectives to create a detailed 6-12-24 month roadmap.​ Cloud Comparison & Decision Rackspace will review existing or target estates to compare implementations of public/private/hybrid solutions versus major cloud service providers and develop a functional cost comparison to help the customer make the optimum choice for their applications and business goals. ​ Best Practice Review Seasoned experts will review the customer’s use of public cloud services against the relevant providers best practices and industry norms and develop actionable recommendations to guide and assist the customer in remediation efforts. ​ ​ Application Implementation Whether you need help supporting your packaged applications on the right infrastructure or you need implementation services for your SaaS platforms, Rackspace has experts that can accelerate your time to value. Our infrastructure team can provide you with subject matter expertise and create deployment plans that accelerate your time to value. Our certified platform experts can take your SaaS platform to the next level by configuring, customizing and developing your application to align with your business processes. ​ Capabilities Application Configuration Rackspace experts can install customer’s applications on the infrastructure that is best suited using proven best practices as well as configure the application whether it is hosted or SaaS. ​ Application Customization We look at the customer’s current application, business process and user workflow to find the best ways to customize their applications. ​ Greenfield Implementation Experts help connect to or develop new modules and capabilities on any platform to ensure a faster return on new investments.​ Application Modernization Forward-looking organizations understand the real promise of application modernization: delivering differentiated business value. By transforming the application environment, you gain greater efficiency, agility, scalability and interoperability. But, application modernization is more than just technology. It requires a comprehensive approach that aligns to business outcomes, examines the current IT environment, assesses the gaps and develops a customized, process-led plan. Rackspace can help you realize the benefits of application modernization and get the most out of those technologies. ​ Capabilities Application Portfolio Rationalization Rackspace experts will do a deep dive review of the process and application portfolio to determine which applications need to be updated, replaced, retired or consolidated and they design a solution roadmap based on their findings. ​ Application Development We assess the customer’s current application landscape and customize it to be cloud-ready.​ In-depth Application Analysis Our experts deep dive into a specific application to determine the gaps in current functionality and any remediation or migration requirements. ​ DevOps Transformation Continuously improving business capabilities is space can help you realize the benefits of application modernization and get the most out of those technologies. ​ Capabilities Application Portfolio Rationalization Rackspace experts will do a deep dive review of the process and application portfolio to determine which applications need to be updated, replaced, retired or consolidated and they design a solution roadmap based on their findings. ​ Application Development We assess the customer’s current application landscape and customize it to be cloud-ready.​ In-depth Application Analysis Our experts deep dive into a specific application to determine the gaps in current functionality and any remediation or migration requirements. ​ DevOps Transformation Continuously improving business capabilities is fundamental to growth and competitive advantage. By adopting a software-led, automated approach to integrating business, operations and development, a customer gains the ability to iterate and evolve sustainably and more importantly at pace. Our consulting and engineering experts work with customers to design, implement and accelerate their adoption of strong engineering practices that prioritize the reusability of software assets and the observability of running systems.​ Capabilities Container Enablement Rackspace Consultants assess the customer’s application portfolio and deploy a container solution based on best practice methods that have been tested and refined with a complete deployment automation package.​ DevOps Consulting Through a series of consultations, Rackspace will assess the customer’s DevOps state (including business objectives, application architecture, delivery process, organizational culture and monitoring capabilities), identifying a target future state and helping them build a strategy for reaching it.​ DevOps Engineering DevOps engineering specialists at Rackspace will implement new tools and methodologies side by-side with the customer’s team to provide practical solutions for resource provisioning, continuous integration/continuous delivery (CI/CD) and automated application performance monitoring.​ CloudOps Transformation Processes, SLAs and KPIs associated with running cloud operations are very different from those required to deliver the same services from traditional infrastructure - our Service Management consultants help customers evolve their cloud operating model. We take a proactive approach to modernizing their strategy for service management in the cloud - so they can work more effectively and ultimately improve their end-user experience​. Capabilities Operational Baseline We assess the customer’s current service management state and baseline their operational processes.​ Target Operating Model Rackspace service management consultants design the target operating model and service management office, scoping the impact these changes will have on the organization.​ Service Catalogue Our consultants design and build the customer’s service catalogue outlining the use cases with the organization and services from traditional infrastructure - our Service Management consultants help customers evolve their cloud operating model. We take a proactive approach to modernizing their strategy for service management in the cloud - so they can work more effectively and ultimately improve their end-user experience​. Capabilities Operational Baseline We assess the customer’s current service management state and baseline their operational processes.​ Target Operating Model Rackspace service management consultants design the target operating model and service management office, scoping the impact these changes will have on the organization.​ Service Catalogue Our consultants design and build the customer’s service catalogue outlining the use cases with the organization and identifying automation opportunities.​ Organizational Change Management We audit and review organizational readiness and launch preparations and implement an organization change plan including related communications and reporting.​ Service Transition We scope and baseline the customer’s current service management process, design the service onboarding and manage acceptance into Rackspace’s managed services operation.​ Integration Services Organizations today rely on hundreds of cloud and on-premise applications, tools and databases — and not surprisingly, integrating them is complex and time consuming, making it one of the biggest business and technology challenges facing organizations today. Rackspace has the expertise to provide our customers with a long-term, dynamic and scalable integration strategy. We help you accelerate application and data integration connected through APIs, on-premises or in the cloud to unlock new revenue channels, improve customer experiences, drive innovation and deliver strong business results.​ Capabilities Integration and API Management Assessment Rackspace experts will evaluate the current state of software integration across your entire organization by looking closely at the data, processes and applications supporting them. We provide application integration recommendations that align with your organization’s overall goals and strategies. ​ Integration Services Rackspace experts will help create critical connections between your systems and data to give the needed insight to run your business more effectively and to provide an exceptional experience. API Management Services Rackspace experts will create and publish APIs and monitor their performance over time. ​ Data Modernization Data analytics technologies make valuable information accessible across your organization. They introduce new architectural patterns, application models and operational requirements within a rapidly evolving technical ecosystem, all of which create challenges in designing and configuring a reliable and scalable analytics environment. Rackspace helps customers transform how they collect, process and store data, while helping to ensure proper system integration and enabling their organization to make data-driven decisions.​ Capabilities Modern Data Architecture Assessment Rackspace’s cloud-agnostic team assesses the customer’s current exceptional experience. API Management Services Rackspace experts will create and publish APIs and monitor their performance over time. ​ Data Modernization Data analytics technologies make valuable information accessible across your organization. They introduce new architectural patterns, application models and operational requirements within a rapidly evolving technical ecosystem, all of which create challenges in designing and configuring a reliable and scalable analytics environment. Rackspace helps customers transform how they collect, process and store data, while helping to ensure proper system integration and enabling their organization to make data-driven decisions.​ Capabilities Modern Data Architecture Assessment Rackspace’s cloud-agnostic team assesses the customer’s current systems, identifies their business objectives and designs their ideal future-state reference data architecture. Customers receive a roadmap that accounts for future data management, analytics and AI/machine learning workloads.​ Big Data Analytics Accelerator An end-to-end solution that implements a working big data, NoSQL or cloud analytics platform that includes all the key facets of a modern data platform. The Rackspace data modernization team delivers big data application development and integration services for the entire project lifecycle; from planning, design and development to support and operations of the platform and underlying IaaS. ​ Training & Adoption Customers seeking to gain fast application adoption in their user base can opt for Rackspace developed and delivered training workshops targeted to specific application workloads or solutions. Capabilities Process and Application Training Training for User Acceptance Testing, Train the Trainer Workshop, System Administrator Workshop, Business Leader Dashboard and Reporting Workshop​. Application Success and Adoption End-user workshops designed to help employees successfully adopt an application so that the customer can increase efficiency and ROI​. Activity Reporting Rackspace experts establish activity reporting to give the customer insights on application adoption​. Security & Governance Security threats will always outpace compliance requirements, so approaching the two disciplines in parallel is essential to the big picture. Compliance alone isn’t enough to keep an organization secure, and security doesn’t always assure compliance. Regardless of availability of in-house security expertise, organizations need continual security monitoring to assess and remediate vulnerabilities in their current IT and to ensure new architectures are protected from external threats. Rackspace security experts take an active approach to securing the customer’s cloud and applications and strengthening their overall IT network security posture to remove or minimize impact. ​ Capabilities Penetration Testing Vulnerability Scanning and Penetration testing for network and web applications that produces a vulnerability and remediation report​. Security & Risk Assessment To help mitigate a customer alone isn’t enough to keep an organization secure, and security doesn’t always assure compliance. Regardless of availability of in-house security expertise, organizations need continual security monitoring to assess and remediate vulnerabilities in their current IT and to ensure new architectures are protected from external threats. Rackspace security experts take an active approach to securing the customer’s cloud and applications and strengthening their overall IT network security posture to remove or minimize impact. ​ Capabilities Penetration Testing Vulnerability Scanning and Penetration testing for network and web applications that produces a vulnerability and remediation report​. Security & Risk Assessment To help mitigate a customer’s risks, Rackspace Security & Risk Assessment service will evaluate their compliance with security frameworks, identify gaps, and provide recommendations to address any identified shortcomings.​ Application Security Assessment Rackspace’s Application Security Assessment evaluates a specific application’s security posture and provides remediation guidance.​ Updated 5 days ago",
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    "url": "https://docs.rackspace.com/docs/admin-maintenance",
    "title": "Admin Maintenance | Rackspace Documentation",
    "content": "To maintain optimal database performance throughout the lifetime of client solutions, Rackspace performs the following activities: Migration Migrating databases can be complex, time-consuming, and costly if not executed properly. Rackspace DBAs analyze, capture, and recreate a clients’ existing requirements as a part of “go-live”. They also facilitate the following items: Initial environment assessment and recommendations. Client in-house database migrations to Rackspace facilities. Non-Rackspace hosted database migrations to Rackspace facilities. Physical to virtual migrations (P2V) for legacy environments. Vendor-to-vendor migrations (such as, Oracle to Microsoft SQL Server) are possible in conjunction with a Professional Services migration engagement. Security management Rackspace advanced security and encryption services help protect the integrity of client databases and comply with third-party security standards. Oracle Deploy and configure the advanced security option for tablespace and network encryption (TDE). Work with the Rackspace Security team on third-party encryption software (TDE). Microsoft SQL Server Work with the Rackspace Security team on third-party encryption software (TDE). Deploy and configure Microsoft encryption software (TDE). All other vendors Work with the Rackspace Security team to deploy Payment Card Industry (PCI) compliant solutions. Enable the auditing features built into the database products, as requested. DB clustering and high availability Auditing Rackspace provides the following customized vendor-supplied auditing features to assist client compliance objectives: Updated 5 days ago",
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    "url": "https://www.rackspace.com/customer-stories/",
    "title": "Customer Stories | Rackspace Documentation",
    "content": "Case Studies January 2025 J.Crew boosts workload efficiency with AI See how we built custom AWS-native bots that streamlined operations and created a foundation for innovation. Seattle Children's Hospital optimizes Epic This leading pediatric hospital strengthened security, streamlined records management and achieved 99.999% uptime. Powering expansion and enabling an app-first approach Domino's Pizza UK and Ireland Ltd expanded its store network and scaled operations during peak demand with hybrid cloud. Enhancing customer experience with AWS cloud platform American Logistics, a healthcare transport leader, improved operations and scaled for growth by moving to the cloud. AngelTrack boosts response times with private cloud AngelTrack cut technical debt by 50% and boosted performance by 34% by implementing SDCC Business. Ready to start the conversation? We’re experts on your side, doing what it takes to get the job done right — from the first consultation to your daily operations.",
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    "url": "https://docs.rackspace.com/docs/requesting-a-database-upgrade",
    "title": "Requesting A Database Upgrade | Rackspace Documentation",
    "content": "To request a database upgrade, open a ticket by using the Rackspace Technology Customer Portal. The necessary work for this upgrade usually requires a separate statement of work and falls outside the DBA service scope. Updated 5 days ago",
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    "url": "https://docs.rackspace.com/docs/configure-a-renamed-email-address-on-android-devices",
    "title": "Configure A Renamed Email Address On Android Devices | Rackspace Documentation",
    "content": "After you have renamed a Rackspace Email address, your devices will receive new email only after you configure them to connect to the new email address. This article describes how to configure a renamed email address on Android devices. Prerequisites Applies to: User Difficulty: Easy Time needed: Approximately 10 minutes Tools required: Mailbox password and access to the devices that you want to configure For more information about prerequisite terminology, see Cloud Office support terminology . Configure mail settings The following steps use general settings for Android devices. Some steps might vary across Android versions. Launch the Settings app on your device. Launch the Settings app on your device. In the Settings menu, tap Accounts . In the Settings menu, tap Accounts . Tap Add Account . Tap Add Account . Select Email as the Account Type. Select Email as the Account Type. Enter the following information: Email Address: Your renamed Rackspace Email address Password: Your mailbox Password Enter the following information: Email Address: Your renamed Rackspace Email address Password: Your mailbox Password Tap Sign In . Tap Sign In . Tap IMAP account . Tap IMAP account . Enter the following account and server information: Email address: Your renamed Rackspace Email address Username: Your renamed Rackspace Email address Password: Your mailbox password IMAP server settings: IMAP Server: secure.emailsrvr.com Security Type: SSL Port: 993 SMTP server settings: SMTP Server: secure.emailsrvr.com Security Type: SSL Port: 465 Authentication required before sending emails: On Username: Your renamed Rackspace Email address Password: Your mailbox password Enter the following account and server information: Email address: Your renamed Rackspace Email address Email address: Your renamed Rackspace Email address Username: Your renamed Rackspace Email address Username: Your renamed Rackspace Email address Password: Your mailbox password Password: Your mailbox password IMAP server settings: IMAP Server: secure.emailsrvr.com Security Type: SSL Port: 993 IMAP server settings: IMAP Server: secure.emailsrvr.com Security Type: SSL Port: 993 SMTP server settings: SMTP Server: secure.emailsrvr.com Security Type: SSL Port: 465 SMTP server settings: SMTP Server: secure.emailsrvr.com Security Type: SSL Port: 465 Authentication required before sending emails: On Authentication required before sending emails: : Your renamed Rackspace Email address Password: Your mailbox password Password: Your mailbox password IMAP server settings: IMAP Server: secure.emailsrvr.com Security Type: SSL Port: 993 IMAP server settings: IMAP Server: secure.emailsrvr.com Security Type: SSL Port: 993 SMTP server settings: SMTP Server: secure.emailsrvr.com Security Type: SSL Port: 465 SMTP server settings: SMTP Server: secure.emailsrvr.com Security Type: SSL Port: 465 Authentication required before sending emails: On Authentication required before sending emails: On Username: Your renamed Rackspace Email address Username: Your renamed Rackspace Email address Password: Your mailbox password Password: Your mailbox password Tap Next and then enter the following information: Tap Next and then enter the following information: Account Name: Used to distinguish the account in your device Your Name: Name shown on outgoing emails You have now successfully configured your Android device to connect to the renamed mailbox. When you have confirmed your mail data is synchronized to the device, you can remove the old account that uses the previous email address from your phone. Note: You can synchronize only Mail with Rackspace Email. If you need to synchronize Mail, Contacts, and Calendar items to your mobile device, consider upgrading to Rackspace Email Plus . Updated 5 days ago",
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    "url": "https://www.rackspace.com/industry/non-profit",
    "title": "Non Profit | Rackspace Documentation",
    "content": "On this page: Overview Solutions Customer success Get started Non-profit and non-governmental organizations know how to stretch a dollar. But continuing to rely on outdated IT systems and software can hinder their mission. It can also make them a target for ransomware and cyber-attacks, putting their sensitive data and reputations at risk. By pursuing IT transformation, your non-profit can adopt the latest in financial reporting, fundraising, sustainability planning and performance measurement technologies — while helping address your security and compliance requirements. With Rackspace Technology ™ , you get a team of specialists who can help design and manage your secure, reliable and flexible environment — so you can focus on advancing your mission. Use cases Cost savings Traditional data centers and legacy applications can make it challenging for non-profit organizations to innovate. In addition, many of these organizations struggle with legacy cultures, costly long-term contracts and limited access to IT talent. To combat these challenges, non-profits are turning to the managed cloud. In a managed cloud, you can take advantage of automated risk management, security and compliance — so you can focus on projects that directly support your organization. Consolidation and optimization Donors rely on your online services to be reliable, fast and secure. That’s why non-profits like yours are consolidating their data centers and turning to as-a-service solutions in the cloud. Let our migration specialists help. We’ll work with you to design and implement a cloud migration and data center consolidation strategy that addresses your specific needs and budget. We can also assist you with disaster recovery planning and implementation. Data and app security Your donors, volunteers and staff rely on you to protect their personal information. It’s your responsibility to restrict access to authorized personnel only. What precautions are you taking to ensure their personal, financial and other sensitive data is secure? Our dedicated hosting environment is PCI-certified to meet stringent security standards for storing and managing data. We also offer Managed Security Services to help protect your non-profit organization from persistent threats and cyberattacks. Scalability When you’re in the business of helping those in need, your success relies on your ability to efficiently scale your services. Especially when there’s an event that drives people to your site, wanting to help. Let us help you create a scalable environment that adjusts according to demand. You’ll pay only for what you use, which saves you money. This budget-friendly approach helps is secure? Our dedicated hosting environment is PCI-certified to meet stringent security standards for storing and managing data. We also offer Managed Security Services to help protect your non-profit organization from persistent threats and cyberattacks. Scalability When you’re in the business of helping those in need, your success relies on your ability to efficiently scale your services. Especially when there’s an event that drives people to your site, wanting to help. Let us help you create a scalable environment that adjusts according to demand. You’ll pay only for what you use, which saves you money. This budget-friendly approach helps ensure your applications are available to your donors, volunteers and staff — wherever they are — using their preferred device. Legacy systems Just because your organization relies on older legacy applications doesn’t mean you need to abandon those apps for the latest technologies. Our experts can show you how to leverage the capabilities of new technologies, to help you run your legacy apps more effectively and securely. At the same time, we’ll also help you identify areas where new technologies make sense, and help you make the switch. By updating your current infrastructure, you’ll be able to run modern applications, as well as securely store, process and analyze all of the data they generate. \"Anytime you’re moving a data center, it’s a daunting proposition that takes a lot of planning. Rackspace really came in and managed the project for us, helping us with technical expertise.\" See More Case Studies Our approach Discover a partnership that can help you achieve more – for your people, your business and your customers – today and into the future. Consulting and Advisory Services Professional Services Managed Services Fanatical Experience™ Rackspace Fabric™ Ready to start the conversation? Ready to start the conversation? Fill out the form to be connected to one of our experts. Fill out the form to be connected to one of our experts. By submitting this form, I acknowledge that someone from Rackspace Technology will contact me via email or phone to discuss my request. You may withdraw your consent to receive additional information from Rackspace Technology at any time. Information collected in this form is subject to the Rackspace Technology Privacy Notice . Rackspace Technology Support To create a ticket or chat with a specialist regarding your account, log into your account. Legacy Datapipe One (Service Now) Rackspace Sovereign Services UK Support Phone 1-800-961-4454 International Support +1-512-361-4935 Help Documentation Support form to be connected to one of our experts. By submitting this form, I acknowledge that someone from Rackspace Technology will contact me via email or phone to discuss my request. You may withdraw your consent to receive additional information from Rackspace Technology at any time. Information collected in this form is subject to the Rackspace Technology Privacy Notice . Rackspace Technology Support To create a ticket or chat with a specialist regarding your account, log into your account. Legacy Datapipe One (Service Now) Rackspace Sovereign Services UK Support Phone 1-800-961-4454 International Support +1-512-361-4935 Help Documentation Support Documentation API Documentation System status Email & Apps system status Rackspace system status Rackspace Technology Careers Rackspace Technology accelerates the value of the cloud during every phase of a customer’s digital transformation. Join us on our mission.",
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    "url": "https://docs.rackspace.com/docs/rackspace-webmail",
    "title": "Rackspace Webmail | Rackspace Documentation",
    "content": "With Rackspace Email, you can check and manage your email online through a webmail interface. Webmail provides direct access to your email without the need for software. Messages managed using webmail wait on the portal until the next time you log in. Webmail provides most of the same functionality that an email client offers, including sending and receiving email, signatures, and email forwarding. This article provides an overview of the available features in the Rackspace Email webmail interface. Log in to webmail Log in to webmail At login, Rackspace provides the following options: Remember this info : Select the checkbox to allow Rackspace to interact with your browser to remember your login information. Use SSL : Secure Sockets Layer (SSL) encrypts your data when you log in. Select the checkbox to enable SSL. Contacts Rackspace Email lets you manage your contacts through our webmail interface. You can add new contacts, import and export old contacts by using a .csv file, export to various email clients, create groups, and sort through contacts alphabetically. You can also sync your contacts with your mobile device and with Rackspace Email Plus. Calendar Rackspace Email enables you to manage your appointments and meetings through our webmail interface. You can share your calendar, create personal calendars, import events, and add shared calendars within your domain. You can also sync your calendar events with your mobile device with Rackspace Email Plus. For more information about Rackspace Email Plus, see Rackspace Email Plus featuring Cloud Drive . Tasks Rackspace Email provides the ability to create and manage tasks and create task lists through our Webmail interface. Notes Rackspace Email provides the ability to create notes and sync them with your mobile device and with Rackspace Email Plus. Password recovery This option allows users to reset a forgotten mailbox password by using MFA. If an admin has this feature, the system prompts enabled users to set up MFA when logging into apps.rackspace.com . The prompt lets the users choose to get a text message or use an authenticator app, such as Microsoft® Authenticator, Google® Authenticator, or Authy. Settings Rackspace Email provides various options for you to manage your email account. While in the webmail interface, click the menu beside your email address in the top-right corner and select Settings to see a list of features and options available. In the General Settings section, you can manage email, calendar, preferred language, MFA. If an admin has this feature, the system prompts enabled users to set up MFA when logging into apps.rackspace.com . The prompt lets the users choose to get a text message or use an authenticator app, such as Microsoft® Authenticator, Google® Authenticator, or Authy. Settings Rackspace Email provides various options for you to manage your email account. While in the webmail interface, click the menu beside your email address in the top-right corner and select Settings to see a list of features and options available. In the General Settings section, you can manage email, calendar, preferred language, and date and time settings. Display Preferences provides options for you to display HTML emails, enable shortcuts, change your viewing pane, and change the number of messages displayed in your reading pane. New Messages provides options to play an alert for the arrival of new messages and choose how often to check for new messages. Trash Options provides the option to move deleted email to the trash or immediately purge upon deletion. Invitations provides the option to delete invitations after responding. Language provides the option to choose between 11 different languages. Date and Time provides the options to set your date, time, and current time zone. In the Composing Email section, you can manage settings for composing, identities, and signatures. Composing provides various options, such as auto-completing email addresses when composing a new email, setting up custom signatures, and so on. Replying & Forwarding Citations lets you select whether to include the original composed message in your reply and set the user-defined start and end text. Add New Identity creates a new identity, which enables you to quickly change the name, email address, and reply address on your outgoing email. Add New Signature adds a new signature and assigns it to your outgoing email and specific identities. To learn more, see Add a Rackspace Email signature . In the Incoming Email section, you can manage settings for auto-reply, forwarding, and filtering. Auto-Reply activates the auto-reply feature for times when you are out of the office. Forwarding forwards any mail to any email address with the option to save a copy in your inbox. Filtering provides the ability to create filters for specific incoming email and to route them to a specified folder. In the Spam Settings section, you can manage settings for spam preferences, safelists, and Blocklists. Spam Filtering turns your spam filtering on and off or sets it as exclusive. Spam Handling specifies how you want In the Incoming Email section, you can manage settings for auto-reply, forwarding, and filtering. Auto-Reply activates the auto-reply feature for times when you are out of the office. Forwarding forwards any mail to any email address with the option to save a copy in your inbox. Filtering provides the ability to create filters for specific incoming email and to route them to a specified folder. In the Spam Settings section, you can manage settings for spam preferences, safelists, and Blocklists. Spam Filtering turns your spam filtering on and off or sets it as exclusive. Spam Handling specifies how you want to handle your spam email. Safelist specifies what email the system should bypass through filters based on the sending user's IP address, email address, or domain. Blocklist specifies what email the system should block based on the sending user's IP address, email address, or domain. In the Change Password section, you can change your password. Selecting this option redirects you away from webmail. Updated 5 days ago",
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    "url": "https://docs.rackspace.com/docs/rms-cloudflare-faq",
    "title": "Rms Cloudflare Faq | Rackspace Documentation",
    "content": "How do I contact the Rackspace team? The best way to reach us is by creating a ticket in the MyRackspace portal and selecting your Cloudflare device, if applicable. You can also call us at (US) 1-800-961-4454 or (International) +1-512-361-4935. When should I contact Cloudflare®? Always contact Rackspace for support. If required, the Rackspace team escalates issues to Cloudflare where we have a direct line to quickly solve the problem. Is Cloudflare a free DNS provider? Cloudflare offers free DNS services to customers in all plans. Note : You do not need to move away from your registrar. The only change that you make with your registrar is to point the authoritative nameservers to the Cloudflare nameservers. Where do I change my nameservers to point to Cloudflare? Make the change at your registrar. Your registrar is body from whom you purchased your domain. If you don't know who your registrar is for the domain, you can find this by doing a WHOis search. Follow the instructions in your Rackspace Technology onboarding ticket to change nameservers to Cloudflare. How long does it take for a DNS change I made to take effect? The Cloudflare DNS default Time-To-Live (TTL) is 300 seconds (five minutes). Any changes or additions you make to your Cloudflare zone file push out in five minutes or less. Note : Your local DNS cache might take longer to update. Thus, propagation everywhere might take longer than five minutes. In rare cases, it could take up to 48 hours. Can I add domains to my Cloudflare account? Yes, however Cloudflare considers each separate domain unique with their own service contracts attached. This might result in a mixture of server levels in one account, so you should consider this concern when you deploy a subdomain. In the following example, we added example1.com to an account with an enterprise support agreement. Any subdomains, such as www and dev inherit this contract because we deployed them simply as a DNS record. If, however, we want to deploy and manage a subdomain as a separate entity, different service-level agreements apply. See the following blog.example1.com example: Example1.com (Enterprise however Cloudflare considers each separate domain unique with their own service contracts attached. This might result in a mixture of server levels in one account, so you should consider this concern when you deploy a subdomain. In the following example, we added example1.com to an account with an enterprise support agreement. Any subdomains, such as www and dev inherit this contract because we deployed them simply as a DNS record. If, however, we want to deploy and manage a subdomain as a separate entity, different service-level agreements apply. See the following blog.example1.com example: Example1.com (Enterprise) www.example1.com (Enterprise - inherited) dev.example.com (Enterprise - inherited) Example1.com (Enterprise) www.example1.com (Enterprise - inherited) dev.example.com (Enterprise - inherited) Blog.example1.com (free) Test.blog.example1.com (free) Blog.example1.com (free) Test.blog.example1.com (free) Example2.com (free) Example2.com (free) Example3.com (free) Example3.com (free) While this does allow management and configuration segmentation, it can have cost implications. Does Cloudflare offer domain masking? No, Cloudflare does not offer domain masking or DNS redirect services. It offers only URL forwarding through Page Rules . Updated 5 days ago",
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    "url": "https://docs.rackspace.com/docs/set-up-dns-records-for-cloud-office-email",
    "title": "Set Up Dns Records For Cloud Office Email | Rackspace Documentation",
    "content": "This article describes how to initially configure your domain's Domain Name System (DNS) to start receiving email through Rackspace Cloud Office. If you don't require instructions, see the table in step two of Configure DNS to send and receive email for the required DNS entry values. Prerequisites Applies to: Administrators Difficulty: Moderate Time needed: Approximately 30 minutes to configure and an additional 24-48 hours to propagate Tools required: DNS host administrator access You also need access to update DNS entries for your domain. If you don't know where your DNS is hosted, see Find your DNS host . For more information on prerequisite terminology, see Cloud Office support terminology . Types of DNS entries The following DNS entries are required to use email services at Rackspace properly: MX records tell other email providers where to send email. Your MX records should point to Rackspace. More about MX records . MX records tell other email providers where to send email. Your MX records should point to Rackspace. More about MX records . SPF records reduce unwanted SPAM and spoofing from your domain and ensure that outgoing emails are delivered More about SPF records . SPF records reduce unwanted SPAM and spoofing from your domain and ensure that outgoing emails are delivered More about SPF records . Autodiscover records allow for full functionality of calendar features (free/busy information) and easier email client setups. More about Autodiscover records . Autodiscover records allow for full functionality of calendar features (free/busy information) and easier email client setups. More about Autodiscover records . Configure DNS to send and receive email Use the following steps to ensure your domain properly routes incoming and outgoing email. Warning: If you host your email through our Office 365 solution, please see Office 365 domain setup for instructions. Log in to the control panel for your domain DNS host. If you host your DNS with Rackspace Cloud Office, see Edit DNS in the Cloud Office Control Panel . Log in to the control panel for your domain DNS host. If you host your DNS with Rackspace Cloud Office, see Edit DNS in the Cloud Office Control Panel . Set the DNS entries to the values shown in the following table. Ensure that no other MX record entries exist, or you will experience complications with your email. For more information, see Add or edit entries for your DNS host . Set the DNS entries to the values shown in the Office 365 domain setup for instructions. Log in to the control panel for your domain DNS host. If you host your DNS with Rackspace Cloud Office, see Edit DNS in the Cloud Office Control Panel . Log in to the control panel for your domain DNS host. If you host your DNS with Rackspace Cloud Office, see Edit DNS in the Cloud Office Control Panel . Set the DNS entries to the values shown in the following table. Ensure that no other MX record entries exist, or you will experience complications with your email. For more information, see Add or edit entries for your DNS host . Set the DNS entries to the values shown in the following table. Ensure that no other MX record entries exist, or you will experience complications with your email. For more information, see Add or edit entries for your DNS host . Save your changes. You have successfully set up your DNS for your domain. Warning: If you change DNS settings for a domain that was hosting email elsewhere, you must reconfigure user email clients and device to point to Rackspace. Send your users to https://emailhelp.rackspace.com to assist them with new settings. If you prefer to watch a video tutorial with more information about DNS, see Rackspace Email - Domain Name System: Introduction & Setup . Updated 5 days ago",
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    "url": "https://docs.rackspace.com/docs/email-everyone-cloud-office-control-panel",
    "title": "Email Everyone Cloud Office Control Panel | Rackspace Documentation",
    "content": "You can send an email to everyone on your domain. To email everyone, log in to the Cloud Office Control Panel , and perform the following steps: Select Domains . Select Domains . In the Tools section, click Email Everyone . In the Tools section, click Email Everyone . If you have multiple domains, select the appropriate domain name. Or, to change domains at any time, click the change domain link. If you have multiple domains, select the appropriate domain name. Or, to change domains at any time, click the change domain link. Enter the following information in the spaces provided: Sender's Name : Enter the sender's first and last name. Sender's Email Address : Enter the sender's email address. Subject : Enter a subject for the email. Message Body : Enter the message for your email. Enter the following information in the spaces provided: Sender's Name : Enter the sender's first and last name. Sender's Email Address : Enter the sender's email address. Subject : Enter a subject for the email. Message Body : Enter the message for your email. Click Send . Click Send . Use the Feedback tab to make any comments or ask questions. You can also start a conversation with us . Updated 5 days ago",
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    "url": "https://docs.rackspace.com/docs/managing-company-directories",
    "title": "Managing Company Directories | Rackspace Documentation",
    "content": "When you create a company directory, users in the directory have access to up-to-date contact information for all users in the directory. Users can access the company directory information through Webmail, via the Contacts tab. Prerequisites Applies to: Administrator Difficulty: Easy Time needed: Approximately 5 minutes Tools required: Cloud Office Control Panel access For more information about prerequisite terminology, see Cloud Office support terminology . View company directory list To view a company directory list, log in to the Cloud Office Control Panel and perform the following steps: Click Rackspace Email . Click Rackspace Email . Click the Webmail tab in the ribbon at the top of the screen. Click the Webmail tab in the ribbon at the top of the screen. From here, you can add, edit, or delete an alias. See the following instructions specific to the action you want to take. Add or edit a company directory While viewing the Company Directory list, click the name of the directory that you want to edit. If you are creating a new directory, click Add Directory . While viewing the Company Directory list, click the name of the directory that you want to edit. If you are creating a new directory, click Add Directory . Enter or change the following information as needed. Use the Name box to change or create the directory's name. To allow users to edit their personal contact information, select the Allow users to edit their profile check box. In the Domains section, select a domain that you want to add to the directory, and then click Add . Use the Filter or Search tools to locate a domain. Note: You can add several domains to the same directory, but each domain can belong to only one directory. To make changes to members, click the Add/Remove Members tab. Use the Filter or Search tools to locate the mailboxes you want to include, and then click Add . To add mailboxes that are outside your domain, type their email addresses in the Add Members outside this Domain box and click Add . Then, click on the newly listed email address and click on Edit Contact Info . Enter additional information as needed in the new window, and then click Ok . Enter or change the following information as needed. Use the Name box to change or create the directory's name. Use the Name box to change or create the directory's name. To allow users to edit their personal contact information, select the Allow users to edit their profile check box. To allow users mailboxes you want to include, and then click Add . To add mailboxes that are outside your domain, type their email addresses in the Add Members outside this Domain box and click Add . Then, click on the newly listed email address and click on Edit Contact Info . Enter additional information as needed in the new window, and then click Ok . Enter or change the following information as needed. Use the Name box to change or create the directory's name. Use the Name box to change or create the directory's name. To allow users to edit their personal contact information, select the Allow users to edit their profile check box. To allow users to edit their personal contact information, select the Allow users to edit their profile check box. In the Domains section, select a domain that you want to add to the directory, and then click Add . Use the Filter or Search tools to locate a domain. Note: You can add several domains to the same directory, but each domain can belong to only one directory. In the Domains section, select a domain that you want to add to the directory, and then click Add . Use the Filter or Search tools to locate a domain. Note: You can add several domains to the same directory, but each domain can belong to only one directory. To make changes to members, click the Add/Remove Members tab. Use the Filter or Search tools to locate the mailboxes you want to include, and then click Add . To make changes to members, click the Add/Remove Members tab. Use the Filter or Search tools to locate the mailboxes you want to include, and then click Add . To add mailboxes that are outside your domain, type their email addresses in the Add Members outside this Domain box and click Add . Then, click on the newly listed email address and click on Edit Contact Info . Enter additional information as needed in the new window, and then click Ok . To add mailboxes that are outside your domain, type their email addresses in the Add Members outside this Domain box and click Add . Then, click on the newly listed email address and click on Edit Contact Info . Enter additional information as needed in the new window, and then click Ok . Click Save . Click Save . Delete a company directory Select the check box next to each directory that you want to delete. Or, to select all directories, select the check box that appears next to Delete . Select the check box next to each directory that you want to delete. Or, to select all directories, select the check box that appears next to . To add mailboxes that are outside your domain, type their email addresses in the Add Members outside this Domain box and click Add . Then, click on the newly listed email address and click on Edit Contact Info . Enter additional information as needed in the new window, and then click Ok . Click Save . Click Save . Delete a company directory Select the check box next to each directory that you want to delete. Or, to select all directories, select the check box that appears next to Delete . Select the check box next to each directory that you want to delete. Or, to select all directories, select the check box that appears next to Delete . Click Delete . Click Delete . A pop-up box will appear to confirm that you want to delete the directory. Click Delete n company directory . A pop-up box will appear to confirm that you want to delete the directory. Click Delete n company directory . Updated 5 days ago",
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    "url": "https://docs.rackspace.com/docs#content",
    "title": "Docs#Content | Rackspace Documentation",
    "content": "Welcome to Rackspace! This Getting Started guide is intended for new Rackspace Technology customers who use the Rackspace Technology Customer Portal (sometimes referred to as Rackspace Fabric ) to manage their account. Some solutions, like Object Rocket and Onica, have their own portals and do not require access to the Rackspace Technology Customer Portal. For more information about these solutions, refer to the relevant documentation on this Rackspace Technology Support site. Below are a list of links that will allow you to quickly guide yourself through the portal access process so that you can quickly begin managing your Rackspace products and services! Updated 5 days ago Use the following links to begin going through the process of accessing your portal! Log in to the Rackspace Technology Customer Portal Account Dashboard Manage your portal profile and groups Manage Portal Users & Groups Make administrative changes to your account Understand your Rackspace Technology Billing Manage your Rackspace Technology Billing Manage Support Tickets",
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    "url": "https://docs.rackspace.com/docs/set-up-onedrive-for-business-for-macos",
    "title": "Set Up Onedrive For Business For Macos | Rackspace Documentation",
    "content": "Prerequisites Applies to: User Difficulty: Easy Time needed: 15 Minutes Tools required: Microsoft 365® user licensed with OneDrive®, macOS®, active network connection For more information about prerequisite terminology, see Cloud Office support terminology . For additional information about Microsoft 365 licensing, see our product comparison chart . This article describes how to install and configure the OneDrive for Business® application for macOS. **Note: If you are unsure whether your license includes OneDrive, contact your administrator. Install OneDrive for macOS Use the following steps to install the OneDrive application: Navigate to the App Store . Navigate to the App Store . Search for OneDrive and click Install . Search for OneDrive and click Install . Click Open . Click Open . Configure OneDrive for macOS Use the following steps to configure OneDrive: Start the OneDrive application. Start the OneDrive application. Enter your Microsoft 365 email address and click Sign in . Enter your Microsoft 365 email address and click Sign in . Enter your Microsoft 365 password when prompted and click Sign in . Enter your Microsoft 365 password when prompted and click Sign in . After signing in successfully, click Next to proceed with the default OneDrive folder location. After signing in successfully, click Next to proceed with the default OneDrive folder location. Select the files and folders that you want to download from OneDrive and click Next . Select the files and folders that you want to download from OneDrive and click Next . Note : If you want to change the default folder location for OneDrive, you can do this when prompted to Choose OneDrive Folder Location during the initial setup. Add files to OneDrive for macOS You can add files to OneDrive by using one of the following methods: Save a file in your OneDrive folder. Save a file in your OneDrive folder. Move a file to your OneDrive folder. Move a file to your OneDrive folder. Copy a file to your OneDrive folder. Copy a file to your OneDrive folder. For more information about how to share files in OneDrive, refer to this Microsoft Support Article . Updated 5 days ago",
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    "url": "https://docs.rackspace.com/docs/dashboard",
    "title": "Dashboard | Rackspace Documentation",
    "content": "The Account Dashboard displays all your Rackspace Technology accounts in a single view. To view the account dashboard: Log into the Rackspace Technology Customer Portal Click the Select a Product drop-down option in the upper-left corner. Select MyAccounts . The account dashboard displays. You can also use the search bar or select the filter icon to search or filter your available accounts. Select an account to display additional details, if available. Updated 5 days ago",
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    "url": "https://docs.rackspace.com/docs/manage_billing",
    "title": "Manage Billing | Rackspace Documentation",
    "content": "Access your Billing Information To access your Rackspace billing information, log in to the Rackspace Technology Customer Portal and select Billing from the global navigation menu. This selection takes you to the Billing Overview dashboard, which provides information on billing, payments, and usage Set a Billing Threshold The Set Billing Threshold option enables you to receive a notification when usage meets or exceeds an amount that you specify. When this occurs, Rackspace emails the primary contact and the billing contact. To enable this functionality, use the following steps: Select Set Billing Threshold from the Charges to Date section. The Billing Settings page displays. Click the pencil icon next to Threshold Notification. Enter a monetary amount. Check the boxes next to the contacts who should receive the notifications and then select Save. Manage Payment Methods You can view and manage your current payment methods from the Billing drop-down menu. Add a Payment Method To add a payment method: Log in to the Rackspace Technology Customer Portal . Select Billing > Payment Methods . Select Add Payment Method . Select the payment method you want to use. The options are Credit Card and ACH (eCheck) . Enter payment method details. Select Save Credit Card if you entered a credit card, or Add Account if you entered a bank account. Delete a Payment Method To Delete a payment method: Select the gear icon next to the payment method. Select Delete Payment Method . Change the Default Payment Method To change the default payment method: Select the gear icon next to the method you want to make the default. Select Set as Default . Update your Billing Information To modify basic billing information for your account, use the following steps: Log in to the Rackspace Technology Customer Portal Select Billing Settings . The Billing Settings page displays. Click the pencil icon next to the section you want to edit. Make your changes and click Save . Reclaim VAT If you’re a VAT-registered business or organization, in most cases, you can reclaim the value-added tax (VAT) that you pay when you buy goods and services for your business. To reclaim this money, you must have records to support your claim. If you provide Rackspace Technology with your VAT ID number, Rackspace can prepare an appropriate invoice for your records. If you’re not a VAT-registered business or organization, you can’t reclaim the VAT that you pay when you buy goods and services. Request section you want to edit. Make your changes and click Save . Reclaim VAT If you’re a VAT-registered business or organization, in most cases, you can reclaim the value-added tax (VAT) that you pay when you buy goods and services for your business. To reclaim this money, you must have records to support your claim. If you provide Rackspace Technology with your VAT ID number, Rackspace can prepare an appropriate invoice for your records. If you’re not a VAT-registered business or organization, you can’t reclaim the VAT that you pay when you buy goods and services. Request an SLA Credit Every Rackspace Technology product is backed by an industry-leading service level agreement (SLA). You can read this agreement at https://www.rackspace.com/information/legal/cloud/sla . Use the following steps if you experience any issue for which you want to receive an SLA credit. Prerequisites To receive a credit, the SLA incident must meet the following criteria: The SLA incident must have occurred within the previous 30 days. For specific concerns not mentioned in the SLA, the issue must have occurred within the previous 60 days. Account balances must be current. You must meet SLA requirements and obligations within the agreed-upon Terms of Service. Requesting an SLA Credit Log in to the Rackspace Technology Customer Portal Create a support ticket and enter Credit Request in the Subject field Provide the following information in the support ticket: Services affected Summary of the incident Date and time that the issue began Date and time that the issue ended Any associated correspondence relevant to the issue for which you want to receive credit such as logs, another ticket number, emails, or chats Add any other pertinent details to credit consideration Services affected Summary of the incident Date and time that the issue began Date and time that the issue ended Any associated correspondence relevant to the issue for which you want to receive credit such as logs, another ticket number, emails, or chats Add any other pertinent details to credit consideration Select Submit Ticket . Allow three to five business days for Rackspace Technology to receive and review your credit request and update your support ticket. Issues Not Addressed by the SLA If you experience technical issues not specifically addressed by your product SLA, Rackspace Technology will still review your issue. You can submit a ticket stating your case and why you believe you should get a credit. Be sure to state how long you were affected and how you believe Rackspace Technology was responsible. Rackspace Technology does the issue for which you want to receive credit such as logs, another ticket number, emails, or chats Add any other pertinent details to credit consideration Select Submit Ticket . Allow three to five business days for Rackspace Technology to receive and review your credit request and update your support ticket. Issues Not Addressed by the SLA If you experience technical issues not specifically addressed by your product SLA, Rackspace Technology will still review your issue. You can submit a ticket stating your case and why you believe you should get a credit. Be sure to state how long you were affected and how you believe Rackspace Technology was responsible. Rackspace Technology does not issue a credit for cases in which the Rackspace Terms of Service or Acceptable Use Policy are violated. If you have any questions, contact the Rackspace Technology Support team at 1-800-961-4454 (US toll-free). Updated 5 days ago",
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    "url": "https://docs.rackspace.com/docs/configure-dns-for-office-365-services",
    "title": "Configure Dns For Office 365 Services | Rackspace Documentation",
    "content": "The default domain in Office 365® is {tenantName}.onmicrosoft.com . Until you add your own domain to Office 365, any new users that you create contain the default domain name. This article describes how to add a domain in Office 365. By adding your own domain, you can create users specific to that domain. Prerequisites Applies to: Office 365 Administrator Difficulty: Easy Time needed: 24-48 hours for the domain to be verified Tools required: Office 365 Global Administrator access and access to your DNS host For more information about prerequisite terminology, see Cloud Office support terminology . Before you can set up a domain in the Office 365 portal, you must create your Office 365 tenant with Rackspace and add the product licenses that you need. After Office 365 verifies your domain and you are ready to use your services, you need to finalize your setup by configuring the DNS entries for your Office 365 services. Warning: It is important to consult your migration plan before continuing through the domain setup. Changing your MX Records before you are ready to migrate can result in a loss of service. Configuring DNS records for your Office 365 services Use the following steps to configure the DNS records for your Office 365 services: Log in to your Office 365 Control Panel . Log in to your Office 365 Control Panel . From the left menu, select Office 365 Admin Center . From the left menu, select Office 365 Admin Center . From the left menu, select Settings , and then select Domains . From the left menu, select Settings , and then select Domains . In the Domains section, select the domain you want to configure services for. In the Domains section, select the domain you want to configure services for. From the domain setup wizard, select Continue Setup from the top menu. From the domain setup wizard, select Continue Setup from the top menu. On the Set up your online services screen, select I'll manage my own DNS records and click Next . On the Set up your online services screen, select I'll manage my own DNS records and click Next . Warning: We strongly advise against using the Set up my online services for me option because this can affect services attached to your domain that are not associated with Office 365, such as your website. When prompted, select the online services you want to configure. The selection is based on the current licenses that are assigned to your users. Note: We recommend setting up . From the domain setup wizard, select Continue Setup from the top menu. On the Set up your online services screen, select I'll manage my own DNS records and click Next . On the Set up your online services screen, select I'll manage my own DNS records and click Next . Warning: We strongly advise against using the Set up my online services for me option because this can affect services attached to your domain that are not associated with Office 365, such as your website. When prompted, select the online services you want to configure. The selection is based on the current licenses that are assigned to your users. Note: We recommend setting up all available services to prevent issues later. After selecting your online services, click Next . This step requires you to log in to your domain's DNS host portal. If you do not know who your DNS host is, see Find your DNS host . Log in to your DNS host and copy the records from the table provided into your DNS host. Log in to your DNS host and copy the records from the table provided into your DNS host. After all records are entered into your DNS host, select Verify . After all records are entered into your DNS host, select Verify . Note: It might take up to 24-48 hours for the DNS records to fully propagate from your DNS host and for Office 365 to verify them. Updated 5 days ago",
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    "url": "https://docs.rackspace.com/docs/manage-multi-factor-authentication-for-rackspace-webmail",
    "title": "Manage Multi Factor Authentication For Rackspace Webmail | Rackspace Documentation",
    "content": "This article describes how to manage multi-factor authentication for Rackspace Webmail. Prerequisites Applies to: User Difficulty: Easy Tools required: Access to your Rackspace Webmail account For more information on prerequisite terminology, see Cloud Office support terminology . Rackspace Webmail provides two options for enabling multi-factor authentication when you first log in: text message authentication and mobile application authentication. Use text message authentication With text message multi-factor authentication, you can use your phone number to receive a one-time code that allows you to access Webmail. Log in to Rackspace Webmail . When prompted to Choose Your Multi-Factor Authentication Method , select Get A Text Message . Enter the phone number that you want to use for multi-factor SMS messaging. Enter the code sent to your phone in the verification field and then click Verify Code . A message stating You have successfully set up Multi-Factor Authentication displays. Use a multi-factor authentication mobile application Mobile applications for authentication enable you to manage multi-factor authentication for multiple accounts in one place without having to provide your phone number. Log in to Rackspace Webmail . When prompted to Choose Your Multi-Factor Authentication Method , select Use an Authenticator . Link your mobile device to your account by following the instructions on the Securing Your Account with an Authenticator App screen. The last step displays a message stating You have successfully set up Multi-Factor Authentication . Log in to Webmail with multi-factor authentication After you have enabled multi-factor authentication, use the following steps when you log in to Rackspace Webmail: Log in to Rackspace Webmail by using your email address and password. When prompted, enter the verification code from the SMS text message or authentication app. Select the appropriate option for Remember This Device . Click Verify My Code . Enable or disable multi-factor authentication If your account administrator has multi-factor authentication configured as optional for your account, you can enable or disable multi-factor authentication in your account settings. Log in to Rackspace Webmail . Log in to Rackspace Webmail . Open the Webmail settings page and select Security . Open the Webmail settings page and select Security . Slide the Multi-Factor Authentication setting to either the On or Off position. When you select On , the system displays the multi-factor authentication setup screen if you don't have password recovery enabled. If you have password recovery enabled, the system uses . Click Verify My Code . Enable or disable multi-factor authentication If your account administrator has multi-factor authentication configured as optional for your account, you can enable or disable multi-factor authentication in your account settings. Log in to Rackspace Webmail . Log in to Rackspace Webmail . Open the Webmail settings page and select Security . Open the Webmail settings page and select Security . Slide the Multi-Factor Authentication setting to either the On or Off position. When you select On , the system displays the multi-factor authentication setup screen if you don't have password recovery enabled. If you have password recovery enabled, the system uses the authentication type configured for password recovery. If you select Off , multi-factor authentication is immediately disabled. Slide the Multi-Factor Authentication setting to either the On or Off position. When you select On , the system displays the multi-factor authentication setup screen if you don't have password recovery enabled. If you have password recovery enabled, the system uses the authentication type configured for password recovery. If you select Off , multi-factor authentication is immediately disabled. Reset multi-factor authentication You might need to perform these steps if you want to change your authentication method or set up a new device. Log in to Rackspace Webmail . Log in to Rackspace Webmail . Open the Webmail settings page and select Security . Open the Webmail settings page and select Security . In the Authentication Type section, click Reset . In the Authentication Type section, click Reset . The Choose Your Multi-Factor Authentication Method screen displays. See the previous sections for instructions to set up your preferred authentication type. The Choose Your Multi-Factor Authentication Method screen displays. See the previous sections for instructions to set up your preferred authentication type. Manage multi-factor authentication on linked devices If you access your Rackspace Webmail account on multiple devices, you can manage which devices are trusted and no longer receive a prompt for multi-factor authentication when you log in. You can also remove devices from the trusted list. Log in to Rackspace Webmail . Log in to Rackspace Webmail . Open the Webmail settings page and select Security . Open the Webmail settings page and select Security . In the Trusted Devices section, you can see a list of trusted devices associated with your email account. You can remove devices that you do not recognize or no longer use by clicking the trash icon. In the Trusted Devices section, you can see a list of trusted devices associated with your email account. You can remove devices that you do not recognize or prompt for multi-factor authentication when you log in. You can also remove devices from the trusted list. Log in to Rackspace Webmail . Log in to Rackspace Webmail . Open the Webmail settings page and select Security . Open the Webmail settings page and select Security . In the Trusted Devices section, you can see a list of trusted devices associated with your email account. You can remove devices that you do not recognize or no longer use by clicking the trash icon. In the Trusted Devices section, you can see a list of trusted devices associated with your email account. You can remove devices that you do not recognize or no longer use by clicking the trash icon. If you remove a device from the Trusted Devices list, you must use multi-factor authentication when you next log in to your account on that device. Updated 5 days ago",
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    "url": "https://docs.rackspace.com/docs/set-up-rackspace-email-with-thunderbird",
    "title": "Set Up Rackspace Email With Thunderbird | Rackspace Documentation",
    "content": "This article shows you how to configure your Rackspace Email account by using your Thunderbird® email client. Open Thunderbird. On the Welcome screen, click Email . In the Mail Account Setup dialog box, enter the following information: Your name : Enter the name you want to appear in the From field of messages you send. Email address : Enter your email address (for example, [email protected] ). Password : Enter the password of the email account. In the Mail Account Setup dialog box, enter the following information: Your name : Enter the name you want to appear in the From field of messages you send. Your name : Enter the name you want to appear in the From field of messages you send. Email address : Enter your email address (for example, [email protected] ). Email address : Enter your email address (for example, [email protected] ). Password : Enter the password of the email account. Password : Enter the password of the email account. If Thunderbird cannot automatically configure your account, the dialog box expands to show new fields. If Thunderbird cannot automatically configure your account, the dialog box expands to show new fields. Enter the following values in the Incoming column: IMAP Server hostname : secure.emailsrvr.com Port : 993 SSL : SSL/TLS (This value should automatically populate when you enter the port number.) Authentication : Autodetect Enter the following values in the Incoming column: IMAP IMAP Server hostname : secure.emailsrvr.com Server hostname : secure.emailsrvr.com Port : 993 Port : 993 SSL : SSL/TLS (This value should automatically populate when you enter the port number.) SSL : SSL/TLS (This value should automatically populate when you enter the port number.) Authentication : Autodetect Authentication : Autodetect Enter the following values in the Outgoing column: Server hostname : secure.emailsrvr.com Port : 465 SSL : SSL/TLS (This value should automatically populate when you enter the port number.) Authentication : Autodetect Enter the following values in the Outgoing column: Server hostname : secure.emailsrvr.com Server hostname : secure.emailsrvr.com Port : 465 Port : 465 SSL : SSL/TLS (This value should automatically populate when you enter the should automatically populate when you enter the port number.) Authentication : Autodetect Authentication : Autodetect Enter the following values in the Outgoing column: Server hostname : secure.emailsrvr.com Port : 465 SSL : SSL/TLS (This value should automatically populate when you enter the port number.) Authentication : Autodetect Enter the following values in the Outgoing column: Server hostname : secure.emailsrvr.com Server hostname : secure.emailsrvr.com Port : 465 Port : 465 SSL : SSL/TLS (This value should automatically populate when you enter the port number.) SSL : SSL/TLS (This value should automatically populate when you enter the port number.) Authentication : Autodetect Authentication : Autodetect Click Re-test . The Authentication fields should change to Normal Password , and the following message should appear in the middle of the screen: The following settings were found by probing the given server. Click Re-test . The Authentication fields should change to Normal Password , and the following message should appear in the middle of the screen: Click Done . Click Done . You have configured your mailbox in Thunderbird and should start seeing mail populating the Inbox . Use the Feedback tab to make any comments or ask questions. You can also start a conversation with us . Updated 5 days ago",
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    "url": "https://docs.rackspace.com/docs/sql-server-tips-and-tricks",
    "title": "Sql Server Tips And Tricks | Rackspace Documentation",
    "content": "To help you learn about a few of the capabilities and features of Microsoft SQL Server 2016, we have compiled our favorite tips and tricks. If you have any questions, contact us . Use the Cycle Clipboard Ring feature SQL Server Management Studio (SSMS) stores multiple copies of the code that you copy and cut in the clipboard. SSMS maintains a history of this code so that you can paste it into other code. This feature is known as Cycle Clipboard Ring . To use it, click Edit > Cycle Clipboard Ring , or use the keyboard shortcut Ctrl+Shift+V . Use code snippets The code snippets feature helps you write code quickly. Code snippets provide you with templates for specific tasks. Use the following steps to insert a snippet template and change the values: In SQL Server Management Studio (SSMS), right-click Query Window . In SQL Server Management Studio (SSMS), right-click Query Window . Select Insert Snippet . Select Insert Snippet . Select the snippet category from the list that is displayed. Select the snippet category from the list that is displayed. Select the task from the list that is displayed. Select the task from the list that is displayed. Change the values and run the code. Change the values and run the code. Debug a SQL script You can use the following methods to debug a SQL script: Open or write the script and then press Alt+F5 , which opens the debug interface. Open or write the script and then press Alt+F5 , which opens the debug interface. Click the Debug button in the SQL Editor tool bar to open the debug interface. Click the Debug button in the SQL Editor tool bar to open the debug interface. Classify server categories by using colors In SQL Server Management Studio (SSMS), you can specify the colors of the status bars for the servers. For example, you can specify red for production servers, yellow for test servers, and green for development servers. Use these steps to categorize servers by color: While connected to the server, click Option in the Connect to Database Engine dialog box. While connected to the server, click Option in the Connect to Database Engine dialog box. Select the Connection Properties tab. Select the Connection Properties tab. Click Use Custom Color and select the color you want. Click Use Custom Color and select the color you want. View metadata You can quickly get the metadata and properties for objects. In the query window, select the of the status bars for the servers. For example, you can specify red for production servers, yellow for test servers, and green for development servers. Use these steps to categorize servers by color: While connected to the server, click Option in the Connect to Database Engine dialog box. While connected to the server, click Option in the Connect to Database Engine dialog box. Select the Connection Properties tab. Select the Connection Properties tab. Click Use Custom Color and select the color you want. Click Use Custom Color and select the color you want. View metadata You can quickly get the metadata and properties for objects. In the query window, select the object and press Alt+F1 . The metadata and properties of the selected objects are shown. The result type depends on the selected object type. If no object is selected, a list of all objects in the database is returned. Use the Surround With snippet The Surround With snippet is a template that you can use as a starting point for enclosing a set of Transact-SQL statements in a BEGIN, IF, or WHILE block. Use the following steps to insert a Surround With snippet: In the query window, select the code that you want to enclose with the snippet around. In the query window, select the code that you want to enclose with the snippet around. Right-click and select Surround With . Right-click and select Surround With . Select the type of block that you want to use. For example, select Code Snippet for While loop . The code is then enclosed with the selected block type. Select the type of block that you want to use. For example, select Code Snippet for While loop . The code is then enclosed with the selected block type. Updated 5 days ago",
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    "url": "https://docs.rackspace.com/docs/intro-to-databases-intro",
    "title": "Intro To Databases Intro | Rackspace Documentation",
    "content": "This series of articles introduces NoSQL databases and explains the differences between NoSQL databases and relational databases. You can organize databases of both types so that a database management system can access and pull specific information from them. The articles touch on commonly used relational database management systems (RDBMSs), such as Oracle Database®, and popular NoSQL databases, such as MongoDB® and Apache Cassandra®. These articles can help you identify areas where you can best leverage an RDBMS or NoSQL database. Rackspace Application Services (RAS) supports most currently available databases. Learn more about Rackspace Application Solutions . Next step Types of databases Use the Feedback tab to make any comments or ask questions. You can also start a conversation with us . Updated 5 days ago",
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  {
    "url": "https://www.rackspace.com/data/azure-data",
    "title": "Azure Data | Rackspace Documentation",
    "content": "On this page: Overview Offerings Success story Resources Get started Your team needs to focus on creating differentiated customer experiences, developing new business models and accelerating delivery of new products and services. So let our teams of Microsoft-certified engineers, data architects and data scientists work with you to architect, migrate, secure, operate and optimize your Azure data environment . From transformation and migrations to managed services, we’re here to help you tap into Azure data solutions when and how you need them — with expert, always-on service. You’ll get a modern data stack on Microsoft Azure’s optimized infrastructure and cloud native technologies, so you can reduce maintenance costs of legacy data stores and platforms while generating higher levels of efficiency. Offerings Data modernization and analytics Harness the power of modern data analytics to uncover new revenue streams and increase business efficiency and customer engagement with up to 70% reduction in implementation time and cost. Built on the Microsoft Azure platform, Azure Synapse is more than just a hub for gathering data—it is a powerful analytics service that incorporates Power BI, artificial intelligence (AI), and machine learning (ML) to surface insights that help you better understand both your business and your customers. Our Data Modernization solution includes: A customized approach to data modernization delivering tangible business results that accelerate innovation and increase ROI A simplified modernization journey that accelerates development time from months to weeks and decreases costs Comprehensive business and customer analytics dashboards with self-serve access to key stakeholders across your organization A path to enable and operationalize AI across your organization for predictive analytics that empowers proactive decision making and agility Artificial Intelligence and Machine Learning Empower your data to make automated recommendations, take preemptive action and streamline decision-making. Rackspace Technology specializes in helping you automate and innovate, leveraging proven Microsoft Azure frameworks to jumpstart your projects. With our deep data expertise — from data engineering to data science — we can help you gain unprecedented intelligence from your data. Enable speech transcriptions, interpretations, translations, keyword search and analysis. Take preemptive action with intelligent estimations around future behaviors and events. Enable identification within images, documents or video data. Identify clusters of commonality or normal/anomalous distinctions. Leverage advanced human-machine interfaces, such as chatbots or AR/VR/XR. DataOps – Rackspace Elastic Engineering for Data Extract the fullest capabilities of your data with operational data management that improves data quality and reduces cycle times start your projects. With our deep data expertise — from data engineering to data science — we can help you gain unprecedented intelligence from your data. Enable speech transcriptions, interpretations, translations, keyword search and analysis. Take preemptive action with intelligent estimations around future behaviors and events. Enable identification within images, documents or video data. Identify clusters of commonality or normal/anomalous distinctions. Leverage advanced human-machine interfaces, such as chatbots or AR/VR/XR. DataOps – Rackspace Elastic Engineering for Data Extract the fullest capabilities of your data with operational data management that improves data quality and reduces cycle times for data analytics. Create predictable delivery and change management of data, data models and related artifacts in your data landscape. Gain access to a dedicated team of multi-disciplinary data modernization experts for ongoing architecture and engineering services. Automate data pipeline monitoring backed by 24x7x365 response capabilities from our global Rackspace Technology DataOps team Generative AI Tap into the potential of artificial intelligence to revolutionize your approach to content discovery, presentation and production to achieve a transformative impact. Knowledge management: Uses cutting-edge services to revolutionize information retrieval and comprehension, resulting in a transformative shift. Semantic search: Enables a transformation in retrieving documents, images and videos, improving accuracy in question-and-answer scenarios. Content search: Facilitates rapid content generation to accommodate personalized recommendations and original content creation. Code generation: Optimizes the development lifecycle by streamlining the process of generating code, thereby, enhancing efficiency. Learn how leading with data can make all the difference The complete guide to becoming a data-driven organization The fourth industrial revolution — digital transformation — is upon us. And one of the most critical aspects of this transformation is data management. How are you handling it? See More Case Stories Ready to Get Started? We’re experts on your side, doing what it takes to get the job done right — from the first consultation to your daily operations. Our Approach Discover a partnership that can help you achieve more – for your people, your business and your customers – today and into the future. Consulting and Advisory Services Professional Services Managed Services Fanatical Experience™ Rackspace Fabric™ Our Expertise Explore our expert credentials and industry recognition. A trusted partnership For over 25 years, Rackspace and Microsoft have cultivated a global relationship focused on helping businesses make the most of Microsoft technologies. Through innovative product delivery and unmatched service and support, we work together to create solutions across the Microsoft portfolio. You can trust Rackspace to takes to get the job done right — from the first consultation to your daily operations. Our Approach Discover a partnership that can help you achieve more – for your people, your business and your customers – today and into the future. Consulting and Advisory Services Professional Services Managed Services Fanatical Experience™ Rackspace Fabric™ Our Expertise Explore our expert credentials and industry recognition. A trusted partnership For over 25 years, Rackspace and Microsoft have cultivated a global relationship focused on helping businesses make the most of Microsoft technologies. Through innovative product delivery and unmatched service and support, we work together to create solutions across the Microsoft portfolio. You can trust Rackspace to provide the expertise you need for the Microsoft technologies your business relies on. Solution Designations & Specializations - Infrastructure: Infra and DB migration to Microsoft Azure - Modern Work – Copilot Jumpstart ‘Ready-Tier’ - Business Applications - Data & AI – Analytics on Microsoft Azure - Data & AI – AI and Machine Learning - Digital & App Innovation – Build and Modernize AI Apps - Security – Identity & Access Management - Security – Cloud Security - Security – Threat Protection Azure Marketplace & AppSource - Base Camp for Azure - Azure Well Architected Review - Copilot for M365 Pre-Flight Checks - Secure Power Platform Framework - FAIR Ideate - FAIR Incubate - Data & AI Design Labs - DB Modernization Assessment - Rackspace Guzzle - Rackspace DataOps - Rackspace DBOps for Azure - Secure Multicloud Environments Workshop - Managed XDR powered by Sentinel Intellectual Property & Artifacts - OpenStack with NASA (2010) - Rackspace Fabric - RackConnect Global - Base Camp for Azure - Elastic Engineering - Fanatical Support - Foundry for A.I. by Rackspace – ICE - Foundry for A.I. by Rackspace – RITA - Foundry for A.I. by Rackspace – FAIR A.I. Landing Zone - Foundry for A.I. by Rackspace – Copilot for M365 Pre-Flight Checks Power your advantage Discover related technology platforms and solutions to help you achieve smarter business outcomes. Microsoft Azure Solve cloud challenges with a managed Microsoft Azure solution that helps you build new revenue streams, increase efficiency and deliver incredible experiences. Dynamics 365 Unlock the power of intelligent CRM and ERP business applications in the cloud through connected platforms across Office 365 productivity applications and modern features that accelerate results. Microsoft 365 Find the right Microsoft 365 solutions for your specific business needs. Data Management Accelerate data optimization while helping – FAIR A.I. Landing Zone - Foundry for A.I. by Rackspace – Copilot for M365 Pre-Flight Checks Power your advantage Discover related technology platforms and solutions to help you achieve smarter business outcomes. Microsoft Azure Solve cloud challenges with a managed Microsoft Azure solution that helps you build new revenue streams, increase efficiency and deliver incredible experiences. Dynamics 365 Unlock the power of intelligent CRM and ERP business applications in the cloud through connected platforms across Office 365 productivity applications and modern features that accelerate results. Microsoft 365 Find the right Microsoft 365 solutions for your specific business needs. Data Management Accelerate data optimization while helping to ensure security, uptime and seamless access across your organization. Data Modernization Make predictive decisions that accelerate innovation and increase ROI with integrated data architectures and AI. Accelerate results with AI-driven innovation Rackspace Technology helps organizations turn data into impact with production-ready AI solutions built on private, public and hybrid cloud platforms. Our expertise in generative and agentic AI empowers you to deliver secure, scalable and responsible outcomes across your enterprise. Related resources Learn more about how we’re solving with Microsoft Azure Data. 4 Strategies to Avoid the Data Swamp 4 Strategies to Avoid the Data Swamp How Azure Data Services help your business innovate faster and smarter Is Your Customer Data Ready for AI? Is Your Customer Data Ready for AI? Ready to get started? Ready to get started? Fill out the form to be connected to one of our experts. Fill out the form to be connected to one of our experts. By submitting this form, I acknowledge that someone from Rackspace Technology will contact me via email or phone to discuss my request. You may withdraw your consent to receive additional information from Rackspace Technology at any time. Information collected in this form is subject to the Rackspace Technology Privacy Notice . Rackspace Technology Support To create a ticket or chat with a specialist regarding your account, log into your account. Legacy Datapipe One (Service Now) Rackspace Sovereign Services UK Support Phone 1-800-961-4454 International Support +1-512-361-4935 Help Documentation Support Documentation API Documentation System status Email & Apps system status Rackspace system status Rackspace Technology Careers Rackspace Technology accelerates the value of the cloud during every phase of a customer’s digital transformation. Join us on our mission.",
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    "url": "https://docs.rackspace.com/docs/getting-started-with-powershell-office-365",
    "title": "Getting Started With Powershell Office 365 | Rackspace Documentation",
    "content": "Prerequisites Applies to: Administrator Difficulty: Moderate Time Needed: Approximately 15 minutes Tools Needed: Office 365® administrator access, 64-Bit Version of Windows®, Microsoft® .NET Framework® 4.5.x, Windows Management Framework® 4.0 For more information about prerequisite terminology, see Cloud Office support terminology . As an Office 365 administrator, you might have to use PowerShell® to perform certain administrative tasks on your tenant. PowerShell is also useful for performing bulk operations and accessing data. Install the MSOnline module for PowerShell Several PowerShell modules are required to manage Office 365. This article covers the primary management module, which is the MSOnline module. Use the following steps to install the MSOnline module: Run the Windows PowerShell app with elevated privileges (Run as Administrator). Run the Windows PowerShell app with elevated privileges (Run as Administrator). Type the following command to allow PowerShell to run signed scripts, and hit Enter : Set-ExecutionPolicy RemoteSigned Type the following command to allow PowerShell to run signed scripts, and hit Enter : To install the MSOnline module, type the following command, and hit Enter : Install-Module MSOnline Note: If prompted about installing modules from an untrusted repository, type Y and press Enter . To install the MSOnline module, type the following command, and hit Enter : Note: If prompted about installing modules from an untrusted repository, type Y and press Enter . The following code block is a script that connects you to your Office 365 tenant by using the administrative credentials that you provide. Lines that begin with # are comments relating to the line of code above them. Copy and paste the code block into PowerShell and enter your Global Administrator credentials when prompted: Import-Module Msonline #Imports the MSOnline module that you just installed $Cred = Get-Credential #Prompts you for your Administrator credentials and saves them to a variable $Session = New-PSSession -ConfigurationName Microsoft.Exchange -ConnectionUri https://outlook.office365.com/powershell-liveid/ -Credential $cred -Authentication Basic -AllowRedirection #Creates a PowerShell session with the Exchange Admin Center using the previously stored credential Connect-MsolService -Credential $cred #Connects to Office 365 and Azure Active Directory using the previously stored credential Import-PSSession $Session #Starts your Exchange installed $Cred = Get-Credential #Prompts you for your Administrator credentials and saves them to a variable $Session = New-PSSession -ConfigurationName Microsoft.Exchange -ConnectionUri https://outlook.office365.com/powershell-liveid/ -Credential $cred -Authentication Basic -AllowRedirection #Creates a PowerShell session with the Exchange Admin Center using the previously stored credential Connect-MsolService -Credential $cred #Connects to Office 365 and Azure Active Directory using the previously stored credential Import-PSSession $Session #Starts your Exchange Online PowerShell Session The following code block is a script that connects you to your Office 365 tenant by using the administrative credentials that you provide. Lines that begin with # are comments relating to the line of code above them. Copy and paste the code block into PowerShell and enter your Global Administrator credentials when prompted: After you connect to your Office 365 tenant, we recommend validating your connection by running the following simple command to get a list of all of your users: Get-MSOLUser After you connect to your Office 365 tenant, we recommend validating your connection by running the following simple command to get a list of all of your users: When you finish with PowerShell, simply close the PowerShell application. When you finish with PowerShell, simply close the PowerShell application. Updated 5 days ago",
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    "url": "https://www.rackspace.com/about",
    "title": "About | Rackspace Documentation",
    "content": "On this page: Overview Our Mission Our History Hybrid multicloud solutions, including applications, data, security and AI, across every industry Who we are Rackspace Technology is your trusted partner in cloud solutions, offering comprehensive management and support services across private, hybrid and hyperscale public cloud platforms. We’re committed to designing and delivering effective cloud strategies along with the application, data, security and AI solutions that empower your business. What we do We're more than cloud technology experts; we're the architects of your business advantage. From hybrid and multicloud solutions to AI integration, we here to optimize your operations today with future-ready, end-to-end services and solutions. Taking a cloud-smart approach to workload placement We deliver service and support for application, data, security and AI solutions across private, hybrid and all of the hyperscale public clouds. That makes it easier to place your workload in the cloud best suited for it, without the need for extensive hiring or upskilling of teams to manage your cloud infrastructure. Our approach to service delivery: Advise: We provide expert guidance and strategic planning to help you make informed decisions about your cloud solutions and IT needs. Transform: We assist in modernizing and migrating your IT infrastructure and applications to the cloud environments that improve agility and efficiency. Manage: We offer ongoing management and support for cloud infrastructures, helping to ensure that your systems are up to date and running securely. Optimize: We continuously analyze and improve the performance and cost-efficiency of your cloud deployments to ensure that they meet evolving business requirements. We put technology to work driving the outcomes you need. Our mission While technology is increasingly complicated, our mission is very straightforward and clear: We strive every day to embrace technology, empower customers and deliver the future. Embrace technology: We develop and explore new technologies while mastering those most important to our customers. Empower customers: We help customers achieve their business goals by working with them every step of the way. Deliver the future: We prepare our customers for the future faster than they can do it themselves. Our global reach We serve customers in more than 120 countries, including more than half of the Fortune 100. And with cutting-edge, interconnected data centers strategically located in the world’s most influential technical and financial markets, we provide our customers with the global reach, scale and organizational agility they need, wherever they are and whenever they need it. 5,800+ employees 39 data centers Two security mastering those most important to our customers. Empower customers: We help customers achieve their business goals by working with them every step of the way. Deliver the future: We prepare our customers for the future faster than they can do it themselves. Our global reach We serve customers in more than 120 countries, including more than half of the Fortune 100. And with cutting-edge, interconnected data centers strategically located in the world’s most influential technical and financial markets, we provide our customers with the global reach, scale and organizational agility they need, wherever they are and whenever they need it. 5,800+ employees 39 data centers Two security operations centers Leadership in our industry Leader in ISG Provider Lens: Microsoft Partner Ecosystem, 2025 Leader in ISG Provider Lens: Private/Hybrid Cloud – Data Center Services & Solutions, 2025 Leader in ISG Provider Lens: Cybersecurity Solutions & Services, 2025 Leader in ISG Provider Lens: Google Cloud Partner Ecosystem, 2025 Leader in Frost Radar: Healthcare Enterprise Cloud Managed Services Providers, 2024 Leader in PeMa Quadrant: Gen AI Services Providers, 2024 Leader in ISG Provider Lens: Multi Public Cloud Solutions & Services, 2024 Major Player in IDC Marketscape: Worldwide Cloud Professional Services 2024 Vendor Assessment Major Player in IDC Marketscape: Middle East and Africa Cloud Professional Services 2024 Vendor Assessment Major Contender in Everest Group Healthcare Industry Cloud Peak Matrix Assessment 2024 Major Player in IDC Marketscape: Asia/Pacific Managed Cloud Services 2024-2025 Vendor Assessment Major Player in IDC Marketscape: Canadian Managed Multicloud Services 2024 Vendor Assessment Major Contender in Everest Group Private Equity IT Services Peak Matrix 2024 Leader in ISG Provider Lens: AWS Partners Ecosystem, 2024 Niche Player in Gartner Magic Quadrant and Critical Capabilities for Public Cloud IT Transformation Services, 2024 Major Player in IDC Marketscape: Worldwide Managed Public Cloud Services 2023 Vendor Assessment Contender in Forrester Wave™: Multicloud Managed Services Providers, 2023 Best place to work We’ve built a thriving culture built on employee satisfaction. Rackspace Technology is consistently recognized as a great place to work. #1 on the Top 100 Global Inspiring Workplaces list Achievers 50 Most Engaged Workplaces Best Workplaces for Women in Mexico Best Place to Work for Latinas in the U.S. Best Place to Work for LGBTQ+ Equality Great Place to Work certified in Mexico Decades of expertise matched with thousands of experts Expert guidance so you can maximize Public Cloud Services 2023 Vendor Assessment Contender in Forrester Wave™: Multicloud Managed Services Providers, 2023 Best place to work We’ve built a thriving culture built on employee satisfaction. Rackspace Technology is consistently recognized as a great place to work. #1 on the Top 100 Global Inspiring Workplaces list Achievers 50 Most Engaged Workplaces Best Workplaces for Women in Mexico Best Place to Work for Latinas in the U.S. Best Place to Work for LGBTQ+ Equality Great Place to Work certified in Mexico Decades of expertise matched with thousands of experts Expert guidance so you can maximize the benefits of modern cloud. Our history Our history Leading customers to success for 25 years Back when Rackspace Technology launched in 1998, hundreds of IT hosting companies were providing access to single-tenant servers over the internet. What those hosting companies didn’t provide, however, was customer service. Most wouldn’t even answer the phone. By contrast, we were a small player looking for a way to differentiate ourselves by providing better service than the big telecom companies and other competitors could. So, we hired smart people who were deeply committed to our cause and began providing end-to-end services branded as Fanatical Support®. We developed specialized expertise in technologies such as Linux and Windows and network security. We created the managed hosting industry. And as more and more customers recommended us, we quickly came to lead that industry. Fast-forward to 2006, when Amazon launched the first big multi-tenant public cloud. Developers could suddenly rent access to immense computing resources. But, to use it, a business had to hire experts in cloud infrastructure and the many complex tools, applications and databases that run on top of it. So, we stepped in to help create a new market category: managed cloud services. This meant our customers could get the world’s leading expertise and support, on their choice of the world’s leading technologies. Today, Rackspace Technology is a leading provider of expertise and managed services across all the major public and private cloud technologies. And we’ve evolved Fanatical Support to encompass the entire customer journey — providing Fanatical Experience® from first consultation to daily operations. Our passionate experts combine the power of proactive, always-on service and expertise with best-in-class tools and automation to deliver technology when and how you need it. From a humble beginning as an idea between three Trinity University classmates, we have grown to become a global company with business customers in over expertise and support, on their choice of the world’s leading technologies. Today, Rackspace Technology is a leading provider of expertise and managed services across all the major public and private cloud technologies. And we’ve evolved Fanatical Support to encompass the entire customer journey — providing Fanatical Experience® from first consultation to daily operations. Our passionate experts combine the power of proactive, always-on service and expertise with best-in-class tools and automation to deliver technology when and how you need it. From a humble beginning as an idea between three Trinity University classmates, we have grown to become a global company with business customers in over 120 countries. While our headquarters remain in San Antonio, we employ more than 5,800 Rackers on four continents, many of them expert engineers who spend their days innovating and supporting the foundation of our business: customers like you. Download infographic Drive better outcomes Discover a partnership designed to drive outcomes — for your teams, your business and your customers — today and into the future. Consulting and Advisory Services Professional Services Managed Services Fanatical Experience™ Rackspace Fabric™ Ready to start the conversation? We’re experts on your side, doing what it takes to get the job done right — from the first consultation to your daily operations.",
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    "url": "https://docs.rackspace.com/docs/configure-mfa",
    "title": "Configure Mfa | Rackspace Documentation",
    "content": "Configuring Multi-Factor-Authentication (MFA) Follow the below procedure to configure Multi-Factor-Authentication (MFA) Step 1. Login to https://manage.rackspace.com/ Step 2. In the top navigation panel, click Account >> User Management . Step 3. In the User page, Click My Multi-Factor-Devices . Step 4. Adding a device to setup multi-factor-authentication via Mobile Passcode or Scanner. Configuring Mobile Passcode via scanner Procedure : i. In My Multi-Factor-Devices page, click Add (next to mobile passcode). ii. Enter your Device Nickname and click Add Device . iii. Scan the code using Google Authenticator, Duo or Authy from your phone. Enter the code from mobile authenticator and click Verify Mobile Passcode . Configuring via SMS Procedure : i. In My Multi-Factor-Devices page, click Add (next to SMS). ii. Enter your Mobile Number and click Add SMS Device . iii. Enter the code received on your phone and click Verify SMS Device . Click Resend if you have not received the code. Step 5. Once the authentication is finished, you can view the Manage option. Step 6. Click on Manage to verify your status. Updated 5 days ago",
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    "url": "https://www.rackspace.com/case-studies",
    "title": "Case Studies | Rackspace Documentation",
    "content": "Case Studies January 2025 J.Crew boosts workload efficiency with AI See how we built custom AWS-native bots that streamlined operations and created a foundation for innovation. Seattle Children's Hospital optimizes Epic This leading pediatric hospital strengthened security, streamlined records management and achieved 99.999% uptime. Powering expansion and enabling an app-first approach Domino's Pizza UK and Ireland Ltd expanded its store network and scaled operations during peak demand with hybrid cloud. Enhancing customer experience with AWS cloud platform American Logistics, a healthcare transport leader, improved operations and scaled for growth by moving to the cloud. AngelTrack boosts response times with private cloud AngelTrack cut technical debt by 50% and boosted performance by 34% by implementing SDCC Business. Ready to start the conversation? We’re experts on your side, doing what it takes to get the job done right — from the first consultation to your daily operations.",
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    "url": "https://docs.rackspace.com/docs/set-up-mobile-sync",
    "title": "Set Up Mobile Sync | Rackspace Documentation",
    "content": "This article provides instructions to configure Mobile Sync for Rackspace Webmail on a variety of mobile devices. Mobile Sync synchronizes your email, contacts, and calendar events in real-time. Prerequisites The Mobile Sync service is available only to Rackspace Email Plus users. See our Help Tool for instructions on configuring email on a mobile device for a standard Rackspace Email account. Configure Mobile Sync You can configuring Mobile Sync in our Help Tool by perfomring the following steps: Log in to the Help Tool with your Rackspace Webmail address and password. Log in to the Help Tool with your Rackspace Webmail address and password. Under Support Tools , click Set Up My Email . Under Support Tools , click Set Up My Email . Depending on the device you are configuring, click Phone or Tablet . Depending on the device you are configuring, click Phone or Tablet . Select the operating system of your mobile device. If applicable, select the version or manufacturer on the next screen. Select the operating system of your mobile device. If applicable, select the version or manufacturer on the next screen. At the How would you like to connect to the mail server? prompt, click Mobile Sync . At the How would you like to connect to the mail server? prompt, click Mobile Sync . Follow the instructions customized to your specific device type. Follow the instructions customized to your specific device type. Use the Feedback tab to make any comments or ask questions. You can also start a conversation with us . Updated 5 days ago",
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    "url": "https://docs.rackspace.com/docs/release-notes",
    "title": "Release Notes | Rackspace Documentation",
    "content": "Rackspace Archiving is now better than ever. This upgrade provides many improvements, both in the user experience and in system performance. The new user experience includes a fully redesigned portal for managing the archive. Because many new core improvements fuel the upgrade, there are a few changes to your searches. Click here to read more about these changes. Here are a few notable examples. The new platform now has a direct URL for archive users to access the portal. The following is an example of the URL: https://view.archivesrvr.com/domaintld/ui/login The updated Archive Dashboard provides quick and valuable insight into the health and activity of your archive. The new portal takes a more direct approach to creating a new user to manage your archive. With this approach, the user’s role is now selected based on company needs instead of clicking a separate section to accomplish the same end goal. This update allows you to take an existing search and duplicate it as a new search. This saves time and effort by not having to start from scratch for each new search. The look and feel of the search results review, including viewing specific messages, is greatly improved. By having a more “mail client feel,” navigating through the search results is more intuitive. Better filtering to limit size, export formats, and notifications provides a better experience, especially on larger exports. The migration that accompanies this upgrade is automatic. You see one distinct difference. Any saved searches are migrated to the new archive portal as read- only, meaning you cannot edit or update the details of the search. Because administrators and users are re-created as part of the upgrade/ migration, the ownership of the migrated searches is not preserved. For these migrated searches, the new owner displays as “migrated search (unknown user).\" Updated 5 days ago",
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    "url": "https://docs.rackspace.com/reference/ticketing-rackspace-ticketing-api",
    "title": "Ticketing Rackspace Ticketing Api | Rackspace Documentation",
    "content": "Rackspace Ticketing API v2.0 The Rackspace Ticketing service enables users to create and update tickets for Rackspace using their own ticketing systems. Tickets created in the user’s ticketing system flow to Rackspace’s ticketing systems and vice versa. This guide is intended to assist software developers who want to develop applications by using the REST application programming interface (API) for the Ticketing service. To use the information provided here, you should have a general understanding of the service and have access to an installation of it. You should also be familiar with the following technologies: RESTful web services HTTP/1.1 JSON serialization formats Use the following links to go directly to user and reference information for the Ticketing service REST API: Getting Started Onboarding Get your credentials Authenticate to Rackspace Prerequisites for creating a ticket Creating a ticket Webhooks Onboarding Get your credentials Authenticate to Rackspace Prerequisites for creating a ticket Creating a ticket Webhooks General API information Service access endpoints Ticketing API contract version Request and response types Rate limits Response codes Date and time format Common headers Authorization Demo environment features Service access endpoints Ticketing API contract version Request and response types Rate limits Response codes Date and time format Common headers Authorization Demo environment features API reference Accounts Categories Tickets Attachments Resources Accounts Categories Tickets Attachments Resources Ticketing event feed Reading from Cloud Feeds Integrating Reading from Cloud Feeds Integrating Disclaimer",
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    "url": "https://docs.rackspace.com/docs/configure-guest-access-with-teams",
    "title": "Configure Guest Access With Teams | Rackspace Documentation",
    "content": "Guest Access is disabled by default in Office 365®. A global administrator must turn on Guest Access for teams before team owners can add guests. Users might see the message “Contact your administrator” when trying to add a guest to their team. This shows that the settings either aren't turned on or the settings are not yet in effect. With Guest Access, organizations can offer access to teams to their partners while maintaining control over their data. All guests in teams are covered under the same compliance rules as the rest of Office 365 and can be securely managed with Azure Active Directory®. For more information about Office 365 subscriptions, see Set Up Office 365 . Prerequisites Applies to: Administrators Time needed: Up to 24 hours for changes to take effect Tools required: Administrators need Office 365 Global Administrator access For more information about prerequisite terminology, see Cloud Office support terminology . Turn on Guest Access in the Teams Admin Center Log in to your Office 365 Control Panel . Log in to your Office 365 Control Panel . From the left menu, select Office 365 Admin Center . From the left menu, select Office 365 Admin Center . From the left menu, select Teams under the Admin Center section. From the left menu, select Teams under the Admin Center section. Select Org-Wide settings , then Guest Access Select Org-Wide settings , then Guest Access Set Allow Guest Access in Microsoft Teams to On . Set Allow Guest Access in Microsoft Teams to On . Modify any other Calling, Meeting, or Message settings for your Guests. Modify any other Calling, Meeting, or Message settings for your Guests. Note: If you are using the default settings in Azure Active Directory, SharePoint Online® and Office 365 Groups, you are done configuring access for external users. If you are not certain, check the remaining steps below. Configure Azure Active Directory for Guest Access Log in to your Office 365 Control Panel . Log in to your Office 365 Control Panel . From the left menu, select Office 365 Admin Center . From the left menu, select Office 365 Admin Center . From the left menu, select Azure Active Directory . From the left menu, select Azure Active Directory . From Azure Active Directory, select Users , then User settings . From Azure Active Directory, select Users , then User settings . Select Manage External collaboration settings under the External Users section. Select Manage External collaboration settings under the External Users section. Choose the policy for which you check the remaining steps below. Configure Azure Active Directory for Guest Access Log in to your Office 365 Control Panel . Log in to your Office 365 Control Panel . From the left menu, select Office 365 Admin Center . From the left menu, select Office 365 Admin Center . From the left menu, select Azure Active Directory . From the left menu, select Azure Active Directory . From Azure Active Directory, select Users , then User settings . From Azure Active Directory, select Users , then User settings . Select Manage External collaboration settings under the External Users section. Select Manage External collaboration settings under the External Users section. Choose the policy for which you want to enable External Collaboration settings. Choose the policy for which you want to enable External Collaboration settings. To learn more about the external collaboration settings in Azure Active Directory, see Enable B2B external collaboration and manage who can invite guests . Configure Office 365 Group sharing settings to allow sharing outside of the organization Log in to your Office 365 Control Panel . Log in to your Office 365 Control Panel . From the left menu, select Office 365 Admin Center . From the left menu, select Office 365 Admin Center . Select Settings > Settings > Services , and then Office 365 Groups . Select Settings > Settings > Services , and then Office 365 Groups . Check the boxes, Let group members outside the organization access group content , and Let Group Owners add people outside the organization to groups . Note: If these settings are not checked, external users do not have access to group content and team owners are not be able to add new guests. Check the boxes, Let group members outside the organization access group content , and Let Group Owners add people outside the organization to groups . Note: If these settings are not checked, external users do not have access to group content and team owners are not be able to add new guests. From the Office 365 Admin Center, select Settings > Settings > Security and Privacy , and then Sharing . From the Office 365 Admin Center, select Settings > Settings > Security and Privacy , and then Sharing . Select Let users add new guests to this organization . This permits users to add guests to the organization. Select Let users add new guests to this organization . This permits users to add guests to the organization. Verify Sharing in SharePoint Online Log in to your Office 365 Control Panel . Log in to your Office 365 Control Panel . From the left menu, select Office 365 Admin Center . From the left menu, select Office 365 Admin Center . Select SharePoint Admin Center from the left menu. Select SharePoint Admin Center from the , and then Sharing . From the Office 365 Admin Center, select Settings > Settings > Security and Privacy , and then Sharing . Select Let users add new guests to this organization . This permits users to add guests to the organization. Select Let users add new guests to this organization . This permits users to add guests to the organization. Verify Sharing in SharePoint Online Log in to your Office 365 Control Panel . Log in to your Office 365 Control Panel . From the left menu, select Office 365 Admin Center . From the left menu, select Office 365 Admin Center . Select SharePoint Admin Center from the left menu. Select SharePoint Admin Center from the left menu. Select Sites > Active Sites > Sharing . Select Sites > Active Sites > Sharing . Ensure that the option is set to Anyone or New and Existing Guests . Ensure that the option is set to Anyone or New and Existing Guests . View Guest Users in Teams Log in to your Office 365 Control Panel . Log in to your Office 365 Control Panel . From the left menu, select Office 365 Admin Center . From the left menu, select Office 365 Admin Center . From the left menu, select Teams under the Admin Center section. From the left menu, select Teams under the Admin Center section. Select Users . Select Users . All Teams users in the organization are displayed on this page. Guest users have \"Guest\" attached to their display name. All Teams users in the organization are displayed on this page. Guest users have \"Guest\" attached to their display name. Guest Experience in Microsoft Teams After all of your configuration settings are in place and you have added an external user, your guest receives an email invite to join your teams channel. After your Guest accepts the invite, if the email belongs to an Azure Active Directory or Office 365 work or school account, they can accept it directly. If their email does not have a Microsoft Account associated with it, they are directed to create one for free. Additional resources To learn more about managing guest access for Office 365 Groups, see Manage guest access in Office 365 Groups . To learn more about managing guest access in Microsoft Teams, see Manage guest access in Microsoft Teams . To learn more about guest access in Microsoft Teams, see Guest access in Microsoft Teams Updated 5 days ago",
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    "url": "https://docs.rackspace.com/docs/rackspace-identity-federation-guide",
    "title": "Rackspace Identity Federation Guide | Rackspace Documentation",
    "content": "The Rackspace Identity Federation enables you to link your corporate identity system to Rackspace to let your employees use their regular company credentials to authenticate to Rackspace accounts. You configure authentication by using the industry standard Security Assertion Markup Language (SAML) 2.0 protocol. This guide provides instruction on configuring Rackspace and third-party SAML providers, configuring attribute mapping, and managing Identity providers. To use the Rackspace Identity Federation service and the information provided here, you should have at least one of the following Rackspace accounts: Rackspace Cloud Fanatical support for AWS Dedicated Hosting You should also be familiar with the following technologies: SAML 2.0 YAML Last, Rackspace Identity requires TLS version greater than 1.0. Updated 5 days ago",
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    "url": "https://docs.rackspace.com/reference/cloudfeeds-overview",
    "title": "Cloudfeeds Overview | Rackspace Documentation",
    "content": "Rackspace Cloud Feeds™ API enables customers on the public cloud to access near real-time usage and system events that can be used for analysis, monitoring, and automation through a simple Representational State Transfer (REST) web service interface. The Rackspace Cloud Feeds API uses standard HTTP/1.1 response codes .",
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  {
    "url": "https://www.rackspace.com/cloud/vmware",
    "title": "Vmware | Rackspace Documentation",
    "content": "On this page: Overview Features Success Story Other Cloud Solutions Contact Us Rackspace Elastic Engineering for VMware Important update Changes to the VMware Partner Program: Rackspace will continue as an Authorized VMware Cloud Service Provider (VCSP) partner. Leverage the strength of Rackspace and our VMware partnership Rackspace Technology is a trusted VMware partner with deep expertise in hybrid and multicloud solutions. We deliver managed services for VMware Cloud Foundation (VCF) to help you stay optimized, secure and future-ready. Broadcom will sunset the current VMware Cloud Service Provider (VCSP) program and white-label licensing on October 31, 2025 . Starting November 1 , only invited partners can offer new services or renewals. Rackspace remains an active VMware partner and is ready to support customers and CSPs through this change. How we support you: VMware expertise: Leverage our certified engineers and proven deployment experience Specialized services: Choose from a broad portfolio of VMware-based solutions Optimized costs: VMware licenses are now bundled with managed infrastructure per Broadcom’s updated framework Managed services: Operate your environment in your data center, ours, or a colocation facility Migration funding and support: Transition with confidence using Rackspace planning, funding options, and tools Backup, disaster recovery and compliance: Stay resilient and aligned to your risk and governance needs Partner referral program : We support CSPs affected by Broadcom’s new invite-only model through collaborative service delivery Read our Frequently Asked Questions → Overview Select the best platform option for your business needs Enterprise operations: If you rely on VMware for mission-critical operations but are wary of high costs, especially for regulated workloads, it could make sense to keep using VMware for high availability and performance. For many, VMware Cloud Foundation provides the best long-term value because it eliminates third-party dependencies by consolidating tools, like SolarWinds and Puppet. Plus, it reduces costs through integrated Aria Operations and Aria Automation. Mid-market businesses: You could optimize your VMware investments by using a combination of VMware vSphere Foundation and VMware Cloud Foundation. VMware vSphere Foundation: Offers cost-effective basic infrastructure management with Aria Operations and VMware vSAN storage, which is ideal for seasonal workloads. VMware Cloud Foundation: The advanced Aria Automation can justify the additional cost. Startups: Your need for flexibility might lead you to consider re-platforming to another solution. However, you could retain VMware for dependencies by consolidating tools, like SolarWinds and Puppet. Plus, it reduces costs through integrated Aria Operations and Aria Automation. Mid-market businesses: You could optimize your VMware investments by using a combination of VMware vSphere Foundation and VMware Cloud Foundation. VMware vSphere Foundation: Offers cost-effective basic infrastructure management with Aria Operations and VMware vSAN storage, which is ideal for seasonal workloads. VMware Cloud Foundation: The advanced Aria Automation can justify the additional cost. Startups: Your need for flexibility might lead you to consider re-platforming to another solution. However, you could retain VMware for production workloads. A good option is adopting vSphere+, then gradually transitioning to VMware Cloud Foundation as your AI workloads expand. vSphere+ provides flexibility but lacks advanced automation, while VMware Cloud Foundation offers scalability and full automation. Note: As required by Broadcom’s VCSP changes, VMware licenses must now be bundled with managed infrastructure. Rackspace no longer offers standalone license or support options. Rackspace SDDC solutions portfolio Important update: Broadcom’s new VMware Cloud Service Provider (VCSP) policy eliminates standalone licensing and support. All Rackspace SDDC solutions now include bundled VMware licenses with fully managed infrastructure. Discover the advantages of our Rackspace SDDC Solutions . Rackspace SDDC Enterprise : Experience the full power of an SDDC with VMware Cloud Foundation on a validated, hyperconverged hosted infrastructure. Rackspace SDDC Business : Transition or extend your VMware workloads into a hosted environment in a Rackspace data center. Rackspace SDDC Flex : Get flexible infrastructure and consumption-based pricing to access the best attributes of public and private cloud. Rackspace SDDC Anywhere : Launch a private cloud platform that’s ready to be deployed in your data center or a colocation environment. Rackspace SDDC for SAP : Run SAP on a certified, single tenant, private cloud hosting platform. Get our flexible consumption-based pricing across all your optimization and security activities for VMware workloads with Rackspace Elastic Engineering for VMware. Find out more . Choose your preferred data center Our data center: Rackspace runs over 35 data centers located in the world’s most influential technical and financial markets. This provides global reach, scale and agility wherever you are and whenever you need it. Everything is interconnected by a resilient private fiber network called RackConnect ® Global. It provides multiple direct onramps to Amazon Web Services (AWS), Microsoft ® Azure ® and Google Cloud, as on a certified, single tenant, private cloud hosting platform. Get our flexible consumption-based pricing across all your optimization and security activities for VMware workloads with Rackspace Elastic Engineering for VMware. Find out more . Choose your preferred data center Our data center: Rackspace runs over 35 data centers located in the world’s most influential technical and financial markets. This provides global reach, scale and agility wherever you are and whenever you need it. Everything is interconnected by a resilient private fiber network called RackConnect ® Global. It provides multiple direct onramps to Amazon Web Services (AWS), Microsoft ® Azure ® and Google Cloud, as well as access to other data centers in other parts of the world via Equinix Fabric and Megaport. In addition to traditional compliances such as PCI, HIPAA, SSAE 18, ISO 27001, 14001, and 9001, Rackspace offers FEDRAMP and UK Sovereign VMware-based services. Your data center: If retaining your own data center infrastructure is critical to your business, Rackspace provides Rackspace SDDC Anywhere . This service gives you a fully managed private cloud on your premises. Rackspace SDDC Anywhere is continuously monitored and maintained by our experts — eliminating much of the effort involved in building and maintaining your private cloud environment. Third-party data center: Rackspace can provide an SDDC solution in a third-party data center (colocation) of your choice. Our VMware customer case studies AngelTrack This EMS and fire services software company reduced its technical debt by 50% after deploying Rackspace SDDC Business. Read the case study . Coinstar This self-service change exchange company reduced its IT costs by 40% after moving out of a colocation data center to a Rackspace Private Cloud Powered by VMware. Read the case study . Reiter Affiliated Companies The world’s largest fresh multi-berry producer modernized its technology stack on Rackspace Private Cloud to lower its infrastructure costs while increasing its data accessibility. Read the case study . Central North West London (CNWL) The NHS Foundation Trust reduced its costs by 15% while safeguarding sensitive data with a Rackspace hybrid multicloud solution. Read the case study . JBI Digital This digital transformation company deployed Rackspace Sovereign Government Cloud on VMware to host new UK public sector clients. Read the case study . Feeding America This hunger relief and food rescue organization moved 350 servers and a petabyte of data to a Rackspace VMware SDDC to connect food bank networks. Read the case modernized its technology stack on Rackspace Private Cloud to lower its infrastructure costs while increasing its data accessibility. Read the case study . Central North West London (CNWL) The NHS Foundation Trust reduced its costs by 15% while safeguarding sensitive data with a Rackspace hybrid multicloud solution. Read the case study . JBI Digital This digital transformation company deployed Rackspace Sovereign Government Cloud on VMware to host new UK public sector clients. Read the case study . Feeding America This hunger relief and food rescue organization moved 350 servers and a petabyte of data to a Rackspace VMware SDDC to connect food bank networks. Read the case study . Zachry Corporation This construction and engineering leader migrated its VMware environment from its own data center to a Rackspace data center. Read the case study. Are you benefiting from everything that VMware has to offer? VMware Optimization Discovery & Consultation Find your path to VMware optimization through consultation with our VMware-certified experts. We’ll map your route from current-state operations to industry maturity and provide high-level recommendations that move your organization forward. See More Case Stories Our approach Discover a partnership that can help you achieve more – for your people, your business and your customers – today and into the future. Consulting and Advisory Services Professional Services Managed Services Fanatical Experience® Rackspace Fabric™ Our Expertise Recognized leadership Providing innovation and leadership in the technology services industry for +15 years. Three-time recipient of the VMware Partner Innovation Award VMware Cloud™ Verified Partner VMware Premiere Service Provider VMware Global Integrate Public Clouds Partner of the Year VMware Principal Partner Cloud Provider One of VMware’s largest service providers with VMware-validated full SDDC architectures Platform solutions Discover related technology platforms and solutions to help you achieve smart business outcomes with VMware. Rackspace SDDC Solutions Run your software and workloads without the pain of repatriating your software or maintaining physical infrastructure. RackConnect Global Ride Rackspace’s private network to lower your connectivity costs, improve resilience and improve data privacy. Multicloud Enable multicloud and hybrid cloud to improve performance and optimize costs, so you can put your core business first. Cloud Adoption and Migration Adopt clouds and ease migration to accelerate innovation and optimize performance. Cloud FinOps Gain cloud transparency, reduce waste and drive savings with FinOps. Related resources The Path to a Future with VMware VMware Cloud Directory Availability Disaster Recovery Service 5 Factors You Can’t Afford to Overlook | VMware Ready to get started? Ready to get started? Fill out . RackConnect Global Ride Rackspace’s private network to lower your connectivity costs, improve resilience and improve data privacy. Multicloud Enable multicloud and hybrid cloud to improve performance and optimize costs, so you can put your core business first. Cloud Adoption and Migration Adopt clouds and ease migration to accelerate innovation and optimize performance. Cloud FinOps Gain cloud transparency, reduce waste and drive savings with FinOps. Related resources The Path to a Future with VMware VMware Cloud Directory Availability Disaster Recovery Service 5 Factors You Can’t Afford to Overlook | VMware Ready to get started? Ready to get started? Fill out the form to be connected to one of our experts. Fill out the form to be connected to one of our experts. By submitting this form, I acknowledge that someone from Rackspace Technology will contact me via email or phone to discuss my request. You may withdraw your consent to receive additional information from Rackspace Technology at any time. Information collected in this form is subject to the Rackspace Technology Privacy Notice . Rackspace Technology Support To create a ticket or chat with a specialist regarding your account, log into your account. Legacy Datapipe One (Service Now) Rackspace Sovereign Services UK Support Phone 1-800-961-4454 International Support +1-512-361-4935 Help Documentation Support Documentation API Documentation System status Email & Apps system status Rackspace system status Rackspace Technology Careers Rackspace Technology accelerates the value of the cloud during every phase of a customer’s digital transformation. Join us on our mission.",
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    "url": "https://docs.rackspace.com/docs/cloud-servers-with-managed-operations-support-for-windows",
    "title": "Cloud Servers With Managed Operations Support For Windows | Rackspace Documentation",
    "content": "The Managed Operations service level provides support beyond the Managed Infrastructure service level, including direct assistance with resizes, snapshots, host machine issues, adding and removing servers, and managing IP addresses. To ensure that you have a Fanatical Experience, Rackspace provides support for specific software and server configurations on Windows® cloud servers with Managed Operations support. Operating Systems The Managed Windows team will support Windows 2008 and 2012 as best we can; however, we make no guarantees and reserve the right to turn down the requests. It will be a billable service if we proceed. The Managed Operations spheres of support include the following operating systems for all Windows cloud servers: Windows Server 2008 with Service PackR2 Windows Server 2008 with Service PackR2 Windows Server 2012 with Service PackR2 Windows Server 2012 with Service PackR2 For OnMetal Windows cloud servers, the Managed Operations spheres of support also includes the following operating system: Windows Server 2016 Windows Server 2019 Detailed information about Linux® support is located in Linux Spheres of Support for Dedicated and Managed Operations . Web Servers The Managed Operations service level supports the following types of web servers. IIS Support is tied to the OS version and currently anything older than IIS Version 10 will be unsupported: IIS 10 Database Servers The Managed Operations service level supports the following types of database servers: Rackspace does not support Microsoft® SQL Server® Express 2008, 2012, and 2014. Programming Languages The Managed Operations service level supports the following programming languages: Software Firewall The Managed Operations service level supports the Windows Firewall (Software Firewall). Software Firewall will turn on but not manage firewall rules for the customer: FTP The Managed Operations service level supports the following FTP tools: SMTP The Managed Operations service level supports the following SMTP tool: Active Directory Active Directory (AD) is not currently supported. Reach out to Rackspace support to evaluate alternative solutions. Other Packages Although we don't support all technologies, we do offer reasonable-endeavor support, which extends our support into offering alternative solutions. Reasonable-endeavor support can include help from Rackspace partners and other third-party services. Load balancing: Support is provided through the use of Cloud Load Balancers. Load balancing: Support is provided through the use of Cloud Load Balancers. DNS: The use of the Rackspace Cloud name servers for TP The Managed Operations service level supports the following SMTP tool: Active Directory Active Directory (AD) is not currently supported. Reach out to Rackspace support to evaluate alternative solutions. Other Packages Although we don't support all technologies, we do offer reasonable-endeavor support, which extends our support into offering alternative solutions. Reasonable-endeavor support can include help from Rackspace partners and other third-party services. Load balancing: Support is provided through the use of Cloud Load Balancers. Load balancing: Support is provided through the use of Cloud Load Balancers. DNS: The use of the Rackspace Cloud name servers for DNS is supported. Windows DNS is currently not supported. DNS: The use of the Rackspace Cloud name servers for DNS is supported. Windows DNS is currently not supported. Exchange: Exchange is not supported at this time. Exchange: Exchange is not supported at this time. SharePoint: SharePoint is not supported at this time. SharePoint: SharePoint is not supported at this time. Terminal Services: We will install the role and license. Terminal Services: We will install the role and license. Cloud Files: Integration with Cloud Files is supported by using the API; however, no development assistance with using the API is provided. Cloud Files: Integration with Cloud Files is supported by using the API; however, no development assistance with using the API is provided. End-of-life support dates Rackspace makes every effort to align our support dates for operating systems with the manufacturer's support dates. The following end-of-life support dates are provided by the manufacturer and are subject to change. If the manufacturer decides to shorten the support life of an operating system, Rackspace might be forced to end support sooner than the published date. Updated 5 days ago",
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    "url": "https://docs.rackspace.com/docs/view-email-headers",
    "title": "View Email Headers | Rackspace Documentation",
    "content": "Prerequisites Applies to: Administrator and User Difficulty: Moderate Time needed: Approximately 5 minutes Tools required: Webmail access, Outlook® Web App access For more information about prerequisite terminology, see Cloud Office support terminology . This article explains how to view message headers within Webmail for Rackspace Email mailboxes, as well as within the Outlook Web App for Hosted Exchange® mailboxes. View headers in Webmail for Rackspace Email Log in to your Rackspace Email mailbox at apps.rackspace.com . Log in to your Rackspace Email mailbox at apps.rackspace.com . Select the message for which you want to view the headers. Select the message for which you want to view the headers. In the Message Preview pane toolbar, click More and select View Full Header . In the Message Preview pane toolbar, click More and select View Full Header . The Full Header box displays the full contents of the message header. The Full Header box displays the full contents of the message header. You have successfully viewed the message headers in Rackspace Email webmail. For additional information regarding reading and updating email headers within Webmail, see our In-depth Support Documentation . View headers in Outlook Web App for Hosted Exchange Log in to your Hosted Exchange mailbox at apps.rackspace.com . Log in to your Hosted Exchange mailbox at apps.rackspace.com . Select the message for which you want to view the headers. Select the message for which you want to view the headers. On the right-hand side of the Message Preview pane, click the down arrow to the right of Reply all , and then select View message details . On the right-hand side of the Message Preview pane, click the down arrow to the right of Reply all , and then select View message details . The Full header box displays all of the contents in the message header. The Full header box displays all of the contents in the message header. You have successfully viewed the message headers in the Outlook Web App. For additional information regarding reading and updating email headers within the Outlook Web App, see our In-depth Support Documentation . Updated 5 days ago",
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    "url": "https://docs.rackspace.com/docs/secure-a-compromised-rackspace-email-mailbox",
    "title": "Secure A Compromised Rackspace Email Mailbox | Rackspace Documentation",
    "content": "This article describes steps to identify a compromised mailbox, stop the attack, and prevent future attacks. If you need instructions on securing a compromised Exchange mailbox, see Secure a compromised Exchange mailbox . Prerequisites Applies to: User or administrator Difficulty: Moderate Time needed: Approximately 1 hour Tools required: Users need their current password; administrators need Cloud Office Control Panel access For more information about prerequisite terminology, see Cloud Office support terminology . Symptoms of a compromised mailbox If any of these symptoms apply to you, take immediate steps to secure the mailbox: You have started receiving bounce messages for emails that you never sent. You notice emails that are unfamiliar. Your password has been changed. Colleagues or friends report receiving messages from you that you never sent. Forwarding rules have been added that you did not create. Your reply-to address has been changed. You received an email from Rackspace informing you that your mailbox has been disabled. Risk factors Avoiding the following factors is a small inconvenience compared to the potential damage caused by a successful mailbox compromise. If you find that any of these factors apply to you, you should take immediate steps to secure your mailbox. Weak or moderate strength passwords Delaying software updates Clicking links from unverified sources Clicking links without verifying their authenticity. Even links from what appears to be a trusted source can easily be a trick to gain access to your account. Accessing your account from a public computer, such as those in libraries or hotels. If a computer is used by strangers all day, you should assume that it is unsafe to access your mailbox from it. Accessing your account over public WiFi. Secure a mailbox that has been compromised Take the following steps to secure a mailbox that has been compromised: Immediately change the password to the mailbox. Locking out those who have compromised the mailbox is the top priority. The longer a bad actor has access to your account, the more damage that can be done. When crafting a new password, review Password management and best practices . Immediately change the password to the mailbox. Locking out those who have compromised the mailbox is the top priority. The longer a bad actor has access to your account, the more damage that can be done. When crafting a new password, review Password management and best practices . Scan all devices for viruses and malware. Malware and viruses can gather information that you enter through your infected device. If you scan your devices and find an infection who have compromised the mailbox is the top priority. The longer a bad actor has access to your account, the more damage that can be done. When crafting a new password, review Password management and best practices . Immediately change the password to the mailbox. Locking out those who have compromised the mailbox is the top priority. The longer a bad actor has access to your account, the more damage that can be done. When crafting a new password, review Password management and best practices . Scan all devices for viruses and malware. Malware and viruses can gather information that you enter through your infected device. If you scan your devices and find an infection, you need to change your password for a second time after you have removed the malicious software. Otherwise your mailbox information could already be in the hands of a hacker. If the mailbox was disabled by Rackspace, follow these instructions to restore mailbox access . Warning: Do not restore access until after you have changed the mailbox password and scanned all devices for malicious software. Scan all devices for viruses and malware. Malware and viruses can gather information that you enter through your infected device. If you scan your devices and find an infection, you need to change your password for a second time after you have removed the malicious software. Otherwise your mailbox information could already be in the hands of a hacker. Malware and viruses can gather information that you enter through your infected device. If you scan your devices and find an infection, you need to change your password for a second time after you have removed the malicious software. Otherwise your mailbox information could already be in the hands of a hacker. If the mailbox was disabled by Rackspace, follow these instructions to restore mailbox access . If the mailbox was disabled by Rackspace, follow these instructions to restore mailbox access . Warning: Do not restore access until after you have changed the mailbox password and scanned all devices for malicious software. Alert your colleagues and coworkers. If you are not the administrator for your company, you should alert your administrator immediately. It is better to raise the alarm and protect everyone's information than to risk the compromise growing beyond your mailbox. Alert your colleagues and coworkers. If you are not the administrator for your company, you should alert your administrator immediately. It is better to raise the alarm and protect everyone's information than to risk the compromise growing beyond your mailbox. If the return-path and originating IP of the message that led to the compromise was the source, Blocklist them. Usually, the message contained a suspicious link or asked you for account information. The View and read Rack If you are not the administrator for your company, you should alert your administrator immediately. It is better to raise the alarm and protect everyone's information than to risk the compromise growing beyond your mailbox. Alert your colleagues and coworkers. If you are not the administrator for your company, you should alert your administrator immediately. It is better to raise the alarm and protect everyone's information than to risk the compromise growing beyond your mailbox. If the return-path and originating IP of the message that led to the compromise was the source, Blocklist them. Usually, the message contained a suspicious link or asked you for account information. The View and read Rackspace Email headers article shows how to identify the return-path and originating IP of the malicious email. If the return-path and originating IP of the message that led to the compromise was the source, Blocklist them. Usually, the message contained a suspicious link or asked you for account information. The View and read Rackspace Email headers article shows how to identify the return-path and originating IP of the malicious email. Educate your users about the risk factors and symptoms of a compromised mailbox. Email attacks are a constant threat that users and admins should be prepared for at all times. Educate your users about the risk factors and symptoms of a compromised mailbox. Email attacks are a constant threat that users and admins should be prepared for at all times. References Password management and best practices Email spoofing best practices View and read Rackspace Email headers Blocklist addresses, domains, and IP addresses in Rackspace email Updated 5 days ago",
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    "url": "https://docs.rackspace.com/docs/id-federation-map-policies-permissions-cloud",
    "title": "Id Federation Map Policies Permissions Cloud | Rackspace Documentation",
    "content": "You can use Rackspace Identity Federation to configure your corporate security and identity systems to enable your employees to use their regular company credentials to authenticate to Rackspace accounts. Authentication is based on the Security Assertion Markup Language (SAML) 2.0 protocol. The SAML messages that are exchanged between an Identity Provider and Rackspace are interpreted by an Attribute Mapping Policy . This YAML Ain't Markup Language (YAML)-formatted policy maps SAML attributes to Rackspace required roles and permissions. An Attribute Mapping Policy is composed of one or more rules. These rules assign local values that are attached to a user after they log in to Rackspace, based on explicit or remote values in the SAML exchange from your third-party provider. Note : You must create a separate Attribute Mapping Policy for each Identity Provider that you want to use to log in to Rackspace. This article shows you how to create and customize an Attribute Mapping Policy. Prerequisites Before you create an Attribute Mapping Policy for your existing Identity Provider, you should have an understanding of the following languages: SAML 2.0 : SAML is a standard for defining eXtensible Markup Language (XML)-encoded assertions about authentication, authorization, and related attributes. SAML 2.0 : SAML is a standard for defining eXtensible Markup Language (XML)-encoded assertions about authentication, authorization, and related attributes. XPath 2.0 : XML Path Language (XPath) is a World Wide Web Consortium (W3C) standard expression language for extracting information from structured data. The language is designed to be embedded in a host language, and the mapping policy language uses it in this way. XPath 2.0 : XML Path Language (XPath) is a World Wide Web Consortium (W3C) standard expression language for extracting information from structured data. The language is designed to be embedded in a host language, and the mapping policy language uses it in this way. YAML 1.1 : YAML is a simple data serialization language that's designed to be human friendly. YAML is very similar to Javascript Object Notation (JSON) but supports useful features such as comments and the ability to easily input multi-line data. Attribute Mapping Policies are written in YAML. way. XPath 2.0 : XML Path Language (XPath) is a World Wide Web Consortium (W3C) standard expression language for extracting information from structured data. The language is designed to be embedded in a host language, and the mapping policy language uses it in this way. YAML 1.1 : YAML is a simple data serialization language that's designed to be human friendly. YAML is very similar to Javascript Object Notation (JSON) but supports useful features such as comments and the ability to easily input multi-line data. Attribute Mapping Policies are written in YAML. YAML 1.1 : YAML is a simple data serialization language that's designed to be human friendly. YAML is very similar to Javascript Object Notation (JSON) but supports useful features such as comments and the ability to easily input multi-line data. Attribute Mapping Policies are written in YAML. Configure your SAML provider to work with Rackspace Identity Federation Before you can create an Attribute Mapping Policy, you first need to configure SAML attributes and assertions in your SAML provider, such as Microsoft® Active Directory® Federation Services (AD FS) or Okta™. The SAML attributes and assertions that you configure in your SAML provider are sent to Rackspace so that they can be mapped into Rackspace permissions. Note : You can programmatically retrieve the default values for connecting your SAML provider to Rackspace by downloading the Rackspace service provider metadata file , then uploading it to your SAML provider. For instructions, see the following reference that corresponds to your SAML provider: Configure AD FS Configure Okta SAML configuration items Next, you need to export a SAML metadata file from your SAML provider. This file contains XML-encoded assertions about authentication, authorization, and related attributes. Most identity systems have a method for generating this metadata file either automatically or after some basic configuration has been completed. For specific instructions for exporting a SAML metadata file from Okta, see Configure Okta . Add your Identity Provider to your Rackspace account You can configure your Identity Provider with Rackspace in the Cloud Control Panel. Note : You can also create a new Identity Provider by using the Rackspace Identity Federation API. However, we recommend that you perform this task in the Cloud Control Panel. Use the following steps to configure your Identity Provider with Rackspace: Log in to the Cloud Control Panel . Log in to the Cloud Control Panel Most identity systems have a method for generating this metadata file either automatically or after some basic configuration has been completed. For specific instructions for exporting a SAML metadata file from Okta, see Configure Okta . Add your Identity Provider to your Rackspace account You can configure your Identity Provider with Rackspace in the Cloud Control Panel. Note : You can also create a new Identity Provider by using the Rackspace Identity Federation API. However, we recommend that you perform this task in the Cloud Control Panel. Use the following steps to configure your Identity Provider with Rackspace: Log in to the Cloud Control Panel . Log in to the Cloud Control Panel . In the top navigation bar, select Account > User Management . In the top navigation bar, select Account > User Management . Click the Identity Federation tab. Click the Identity Federation tab. Click Add Identity Provider . Click Add Identity Provider . In the Description field, enter a description for your Identity Provider. The description should be unique for this Identity Provider. In the Description field, enter a description for your Identity Provider. The description should be unique for this Identity Provider. In the Email Domains section, click Add Domain , then enter the email domain that users logging in from your organization use, such as mycompany.com . The email domain should be unique for this Identity Provider. Note : Do not enter an email format (such as <email>@mycompany.com) in this field. If your users log in from multiple email domains using this Identity Provider, repeat this step and enter the additional email domains. In the Email Domains section, click Add Domain , then enter the email domain that users logging in from your organization use, such as mycompany.com . The email domain should be unique for this Identity Provider. Note : Do not enter an email format (such as <email>@mycompany.com) in this field. If your users log in from multiple email domains using this Identity Provider, repeat this step and enter the additional email domains. In the SAML Metadata section, click Choose File , then browse to the XML file that you downloaded from your Identity Provider in the previous section. In the SAML Metadata section, click Choose File , then browse to the XML file that you downloaded from your Identity Provider in the previous section. After the XML file is attached, click Create Identity Provider . After the XML file is attached, click Create Identity Provider . Default Attribute Mapping Policy A default Attribute Mapping Policy is generated when you create an Identity Provider by using the Cloud from multiple email domains using this Identity Provider, repeat this step and enter the additional email domains. In the SAML Metadata section, click Choose File , then browse to the XML file that you downloaded from your Identity Provider in the previous section. In the SAML Metadata section, click Choose File , then browse to the XML file that you downloaded from your Identity Provider in the previous section. After the XML file is attached, click Create Identity Provider . After the XML file is attached, click Create Identity Provider . Default Attribute Mapping Policy A default Attribute Mapping Policy is generated when you create an Identity Provider by using the Cloud Control Panel or the Rackspace Identity Federation API. This policy shows the default attributes that are required for users logging in to Rackspace, as shown in the following example: However, you must customize the default Attribute Mapping Policy to use specific values before your users log in or are able to use Rackspace products and services. Customize the default Attribute Mapping Policy This section shows you how to retrieve, customize, and upload your default Attribute Mapping Policy to Rackspace. You can retrieve your default Attribute Mapping Policy from the Cloud Control Panel by using the following steps: Log in to the Cloud Control Panel . In the top navigation bar, select Account > User Management . Click the Identity Federation tab. Select the Identity Provider whose mapping policy you want to update. In the Attribute Mapping Policy section, click Download . You can also retrieve the policy by using the Get IDP mapping policy API endpoint. This section shows you how to edit your default Attribute Mapping Policy. We recommend that you start by reading Attribute mapping basics . Your Attribute Mapping Policy must contain the following information: A minimum of one local rule. Static or dynamically-populated values for the fields in the following table: You can set values either explicitly, or by using Attribute Mapping Policy language features such as substitutions or XPath. The following example syntax uses inline substitutions in the local rule to concisely retrieve values and simplify the policy. There are additional ways to accomplish the same scenario. For more examples and a complete guide to the Attribute Mapping Policy language, see the Attribute Mapping Policy reference guide . The following Attribute Mapping Policy example uses explicit and SAML-provided values to map the required fields. Note that it is a basic example, and more customization might be required in some cases. Note : For considerations for specific third-party SAML providers, see using Attribute Mapping Policy language features such as substitutions or XPath. The following example syntax uses inline substitutions in the local rule to concisely retrieve values and simplify the policy. There are additional ways to accomplish the same scenario. For more examples and a complete guide to the Attribute Mapping Policy language, see the Attribute Mapping Policy reference guide . The following Attribute Mapping Policy example uses explicit and SAML-provided values to map the required fields. Note that it is a basic example, and more customization might be required in some cases. Note : For considerations for specific third-party SAML providers, see Configure Third-Party SAML providers . This section provides examples of assigning Rackspace permissions. All Rackspace permissions for federated users are granted through roles that are assigned in the Attribute Mapping Policy. The following code block shows a basic example of an Attribute Mapping Policy: In this example, the admin and ticketing:admin roles are explicitly assigned to any users who log in by using this Identity Provider and Attribute Mapping Policy. For basic Identity Federation setups, this example might be sufficient. For a full list of Rackspace Cloud product roles, see the Rackspace Cloud roles reference . For more complex scenarios, especially where access to Rackspace products is governed by roles or groups defined in your corporate identity system, the Attribute Mapping Policy language offers more flexible control. The following code block shows a complex example of an Attribute Mapping Policy: This example uses the substitution and piping features of the Attribute Mapping Policy in conjunction with XPath to observe the SAML groups value, and also to assign values to the local role value based on any matching scenarios. (The {0} indicator under roles causes the resultant value or values of the first remote rule to be substituted in its place.) For more examples and a complete guide to the Attribute Mapping Policy language, see the Attribute Mapping Policy reference guide . To view example Attribute Mapping Policies for specific third-party providers, see the following reference that corresponds to your SAML provider: Attribute Mapping for AD FS Attribute Mapping for AD FS Attribute Mapping for Okta Attribute Mapping for Okta For more examples and a complete guide to the Attribute Mapping Policy language, see the Attribute Mapping Policy reference guide . You can update the policy in the Cloud Control Panel by using the following steps: Log in to the Cloud Control Panel . In the top navigation bar, select Account Mapping Policy language, see the Attribute Mapping Policy reference guide . To view example Attribute Mapping Policies for specific third-party providers, see the following reference that corresponds to your SAML provider: Attribute Mapping for AD FS Attribute Mapping for AD FS Attribute Mapping for Okta Attribute Mapping for Okta For more examples and a complete guide to the Attribute Mapping Policy language, see the Attribute Mapping Policy reference guide . You can update the policy in the Cloud Control Panel by using the following steps: Log in to the Cloud Control Panel . In the top navigation bar, select Account > User Management . Click the Identity Federation tab. Select the Identity Provider whose mapping policy you want to update. In the Attribute Mapping Policy section, click Update Policy , browse to the file that you downloaded and customized, and then click Submit . If you're using the API, you can also update the policy by using the Update IDP mapping policy endpoint. Updated 4 days ago",
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    "url": "https://docs.rackspace.com/docs/cloud-db-platforms",
    "title": "Cloud Db Platforms | Rackspace Documentation",
    "content": "Rackspace Database Management solutions support and provide managed services for the following platforms: AWS Azure Multiple hosted private clouds Dedicated environments in one of Rackspace’s global data centers Dedicated and cloud-based VMWare virtualized environments or hybrid cloud solutions Amazon Web Services Amazon Web Services (AWS) database management services enable clients to quickly leverage cloud database services on a managed database platform. During the engagement process, a consultation phase takes place to design an appropriate solution that combines AWS and Rackspace Managed Services to meet both business and technical requirements. Rackspace’s management tools facilitate data protection and restore operations. Rackspace deploys and maintains a client’s database, and manages the environment, including installations, patches, upgrades, and data backup. The Rackspace approach considers client-specific requirements when guiding their journey to the cloud and utilizes the following AWS databases and services: Amazon Relational Database Service (RDS), including Aurora Amazon Redshift Amazon DynamoDB Rackspace employs numerous tools to optimize these services including the AWS Schema Conversion Tool (AWS SCT), the AWS Database Migration Service, and more. Amazon Relational Database Service Amazon Relational Database Service (RDS) is a web service that facilitates deploying, operating, and scaling a relational database in the AWS cloud. The AWS RDS system provides cost-efficient and resizable capacity and database management tasks. Rackspace solution architects and the Database Management team help design and manage databases deployed in this manner for clients with a best-practice approach for security, architecture, and read/write requirements. Rackspace supports AWS RDS deployed with MySQL, Oracle, SQL Server, Aurora, and PostgreSQL—all with the stack of database engines, compute, scale, and storage. RDS enables HA designs with Multi-AZ Deployment and read replicas that can enhance the availability and scale of solutions. Rackspace assists clients in determining a solution that meets their requirements. Rackspace is an Amazon RDS Migration Partner. Microsoft Azure As a Microsoft Partner and provider of managed services for Azure, Rackspace is in a unique position to meet client needs in deploying databases on the Microsoft Azure platform. The Azure SQL Database service provides a relational database as a service with scalability, high availability with SLAs, data protection, replication, and restoration services. A wide variety of use cases are met with the service, whether for applications built on .NET, or for combining the Azure cloud database with on icas that can enhance the availability and scale of solutions. Rackspace assists clients in determining a solution that meets their requirements. Rackspace is an Amazon RDS Migration Partner. Microsoft Azure As a Microsoft Partner and provider of managed services for Azure, Rackspace is in a unique position to meet client needs in deploying databases on the Microsoft Azure platform. The Azure SQL Database service provides a relational database as a service with scalability, high availability with SLAs, data protection, replication, and restoration services. A wide variety of use cases are met with the service, whether for applications built on .NET, or for combining the Azure cloud database with on-premises, dedicated hardware. Rackspace database services for Azure supporting Microsoft SQL Server 2016. Updated 5 days ago",
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    "url": "https://docs.rackspace.com/docs/safelist-a-domain-in-exchange-online-m365",
    "title": "Safelist A Domain In Exchange Online M365 | Rackspace Documentation",
    "content": "This article provides two methods to safelist, or whitelist, a domain in Exchange® Online for Microsoft 365®. Safelisting a domain prevents messages sent from that domain from being filtered as spam by the Exchange Online spam filter. Instead, Exchange Online sends the message directly to the user's inbox. When you safelist a domain, ensure that your users remain vigilant against the risk of spoofing. Prerequisites Applies to: Administrator Difficulty: Moderate Time Needed: Approximately 25 minutes Tools Needed: Global administrator access for Microsoft 365 For more information about prerequisite terminology, see Cloud Office support terminology . Log in to your Office 365 Control Panel . Log in to your Office 365 Control Panel . From the left-hand menu, select Office 365 Admin Center . From the left-hand menu, select Office 365 Admin Center . Select Show all from the left-hand menu and then select Exchange under the Admin centers section. Select Show all from the left-hand menu and then select Exchange under the Admin centers section. Select Protection from the left menu and then click the Spam Filter tab. Select Protection from the left menu and then click the Spam Filter tab. Select your Default spam filter policy (or the policy with the Relative priority set to Lowest ) and then select the pencil icon to edit the policy. Select your Default spam filter policy (or the policy with the Relative priority set to Lowest ) and then select the pencil icon to edit the policy. Select Allow Lists . Select Allow Lists . Select the + icon below the Domain allow list section. Select the + icon below the Domain allow list section. Enter the domain you want to safelist in the text box. Separate multiple domains by using a semicolon or use a new line. Enter the domain you want to safelist in the text box. Separate multiple domains by using a semicolon or use a new line. Select OK and then select Save . Select OK and then select Save . Any emails sent from the domains in your Domain allow list are now delivered to your users' inbox successfully. This delivery includes mail with spoofed sender addresses. The next section shows you how to safelist a domain while reducing the likelihood of receiving spoofed messages. When you use mail flow rules to bypass spam filtering, Exchange Online can perform some authentication checks for the domain you want to bypass. This more complicated method reduces but does not eliminate the you want to safelist in the text box. Separate multiple domains by using a semicolon or use a new line. Select OK and then select Save . Select OK and then select Save . Any emails sent from the domains in your Domain allow list are now delivered to your users' inbox successfully. This delivery includes mail with spoofed sender addresses. The next section shows you how to safelist a domain while reducing the likelihood of receiving spoofed messages. When you use mail flow rules to bypass spam filtering, Exchange Online can perform some authentication checks for the domain you want to bypass. This more complicated method reduces but does not eliminate the risk of allowing unauthenticated senders to deliver spoofed mail. Log in to your Office 365 Control Panel . Log in to your Office 365 Control Panel . From the left-hand menu, select Office 365 Admin Center . From the left-hand menu, select Office 365 Admin Center . Select Show all from the left menu and then select Exchange under the Admin centers section. Select Show all from the left menu and then select Exchange under the Admin centers section. Select Mail Flow from the left menu and then select the Rules tab. Select Mail Flow from the left menu and then select the Rules tab. Select the + icon and then choose Bypass spam filtering from the drop-down menu. Select the + icon and then choose Bypass spam filtering from the drop-down menu. Give the rule a descriptive name such as Bypass spam filtering for domain.com . Give the rule a descriptive name such as Bypass spam filtering for domain.com . Under the Apply this rule if section in the first drop-down menu, perform the following tasks: a. Select The sender . b. Select domain is . c. When prompted, type the domain you want to safelist into the text box. d. Select the + icon. e. Click OK . Under the Apply this rule if section in the first drop-down menu, perform the following tasks: a. Select The sender . b. Select domain is . c. When prompted, type the domain you want to safelist into the text box. d. Select the + icon. e. Click OK . Select Add Condition and perform the following tasks: a. From the new drop-down menu, select The sender . b. Select is external/internal . c. When prompted, select Outside the organization from the drop-down menu. d. Click OK . Select Add Condition and perform the following tasks: a. From the new drop-down menu rule if section in the first drop-down menu, perform the following tasks: a. Select The sender . b. Select domain is . c. When prompted, type the domain you want to safelist into the text box. d. Select the + icon. e. Click OK . Select Add Condition and perform the following tasks: a. From the new drop-down menu, select The sender . b. Select is external/internal . c. When prompted, select Outside the organization from the drop-down menu. d. Click OK . Select Add Condition and perform the following tasks: a. From the new drop-down menu, select The sender . b. Select is external/internal . c. When prompted, select Outside the organization from the drop-down menu. d. Click OK . Select Add Condition and perform the following tasks: a. From the new drop-down menu, select A message header . b. Select includes any of these words . Select Add Condition and perform the following tasks: a. From the new drop-down menu, select A message header . b. Select includes any of these words . Select the Enter text… hyperlink on the right side and perform the following tasks: a. In the Specify Header Name field, enter Authentication-Results . b. Select OK . Select the Enter text… hyperlink on the right side and perform the following tasks: a. In the Specify Header Name field, enter Authentication-Results . b. Select OK . Select the Enter words hyperlink on the right side, and in the text box, enter dmarc=pass . Then perform the following tasks: a. Select + . b. Type dmarc=bestguesspass . c. Select + . d. Click OK . Select the Enter words hyperlink on the right side, and in the text box, enter dmarc=pass . Then perform the following tasks: a. Select + . b. Type dmarc=bestguesspass . c. Select + . d. Click OK . Select Add Action from the new drop-down menu and perform the following tasks: a. Select Modify the message properties . b. Select set a message header . Select Add Action from the new drop-down menu and perform the following tasks: a. Select Modify the message properties . b. Select set a message header . Select the first Enter text… hyperlink on the right and perform the following tasks: a. Enter X-ETR into the message header text box perform the following tasks: a. Select + . b. Type dmarc=bestguesspass . c. Select + . d. Click OK . Select Add Action from the new drop-down menu and perform the following tasks: a. Select Modify the message properties . b. Select set a message header . Select Add Action from the new drop-down menu and perform the following tasks: a. Select Modify the message properties . b. Select set a message header . Select the first Enter text… hyperlink on the right and perform the following tasks: a. Enter X-ETR into the message header text box. b. Select OK . Select the first Enter text… hyperlink on the right and perform the following tasks: a. Enter X-ETR into the message header text box. b. Select OK . Select the second Enter text hyperlink on the right and perform the following tasks: a. Enter Bypass spam filtering for authenticated sender domain.com . b. Select OK . Select the second Enter text hyperlink on the right and perform the following tasks: a. Enter Bypass spam filtering for authenticated sender domain.com . b. Select OK . Select Save . Select Save . Your rule now bypasses spam filtering for your specified domain while allowing Exchange Online to perform a Domain-based Message Authentication, Reporting, and Conformance (DMARC) check. It also follows Microsoft best practices by modifying the message headers to include details about bypassing the spam filter, which provides more information for administrators when troubleshooting issues. Note: If you notice any issues with mail delivery, we recommend that you turn off the rule by unchecking it in the rules list. Then use the steps under the preceding Safelist a domain by using the allowed senders list section. Additional Resources To learn more about creating safe senders lists in Microsoft 365, see Create safe sender lists in EOP . Updated 5 days ago",
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    "url": "https://docs.rackspace.com/docs/prepare-mac-users-for-rackspace-email-to-microsoft-exchange-migration",
    "title": "Prepare Mac Users For Rackspace Email To Microsoft Exchange Migration | Rackspace Documentation",
    "content": "This article describes how to prepare Mac users to migrate from Rackspace Email to Microsoft Exchange. Mac users require special attention during this migration because Apple Mail interacts with IMAP and POP connections in a way that does not translate properly to Microsoft Exchange. To prepare for migration, you must back up your mailbox before deleting it from your account. Prerequisites Applies to: Administrator and User Difficulty: Moderate Time needed: Approximately 30 minutes Tools required: Mac computer, apps.rackspace.com access For more information about prerequisite terminology, see Cloud Office support terminology . Warning: Log in to apps.rackspace.com to verify that all email data is stored in your mailbox on the server. If it is not, you risk losing data, and should contact your Administrator to troubleshoot synchronizing your mail up to apps.rackspace.com . Create a backup by exporting the mailbox In Apple Mail, select the email address that you want to export. In Apple Mail, select the email address that you want to export. In the top navigation bar, click Mailbox > Export Mailbox . In the top navigation bar, click Mailbox > Export Mailbox . Choose an existing folder or create a new folder in which to save the exported file, and then click Choose . After you select the file destination, the mailbox is exported. Choose an existing folder or create a new folder in which to save the exported file, and then click Choose . After you select the file destination, the mailbox is exported. Note: Apple Mail exports the mailboxes as .mbox packages. If you previously exported a mailbox, Apple Mail doesn't overwrite the existing .mbox file; it creates a new .mbox file, such as My Mailbox 3.mbox . Remove your mailbox from Apple Mail In the top navigation bar, click Mail > Accounts . In the top navigation bar, click Mail > Accounts . Click the IMAP account that you want to remove. Warning: Verify that you select the correct account. If the account is listed as POP instead of IMAP, you should be absolutely certain that the back up was successful before proceeding. If it was not, the data will be unrecoverable. If you are uncertain that the backup was successful, repeat the steps in the preceding section to back up the mailbox. Click the IMAP account that you want to remove. Warning: Verify mbox . Remove your mailbox from Apple Mail In the top navigation bar, click Mail > Accounts . In the top navigation bar, click Mail > Accounts . Click the IMAP account that you want to remove. Warning: Verify that you select the correct account. If the account is listed as POP instead of IMAP, you should be absolutely certain that the back up was successful before proceeding. If it was not, the data will be unrecoverable. If you are uncertain that the backup was successful, repeat the steps in the preceding section to back up the mailbox. Click the IMAP account that you want to remove. Warning: Verify that you select the correct account. If the account is listed as POP instead of IMAP, you should be absolutely certain that the back up was successful before proceeding. If it was not, the data will be unrecoverable. If you are uncertain that the backup was successful, repeat the steps in the preceding section to back up the mailbox. Click the minus sign (-) sign on the bottom of the window. Click the minus sign (-) sign on the bottom of the window. Click OK . Click OK . After the mailbox has been removed, and your account is ready for migration, reboot your Mac so that your device is ready to re-add your account after your migration is completed. For steps on adding your Exchange mailbox after migration, see our email help tool at https://emailhelp.rackspace.com . Updated 5 days ago",
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    "url": "https://docs.rackspace.com/docs/view-administrator-activity-in-the-cloud-office-control-panel",
    "title": "View Administrator Activity In The Cloud Office Control Panel | Rackspace Documentation",
    "content": "All administrator activity is logged. This includes control panel logins, administrator changes, mailbox adjustments, and mailbox logins. Administrator logs are available in the control panel for the past six months. Prerequisites Applies to: Administrator Difficulty: Easy Time needed: Approximately 5 minutes Tools required: Cloud Office Control Panel access To review the administrator activity logs, log in to the Cloud Office Control Panel and perform the following steps: At the top right-hand corner of the page, click your account number and select Audit Logs . At the top right-hand corner of the page, click your account number and select Audit Logs . Filter by date, control panel area, or action. Filter by date, control panel area, or action. Click Export List (.csv) to export the administrator activity report as an Excel®-compatible Comma Separated Values(CSV) file. Click Export List (.csv) to export the administrator activity report as an Excel®-compatible Comma Separated Values(CSV) file. Updated 5 days ago",
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    "url": "https://docs.rackspace.com/docs/rackspace-webmail-chat-faq",
    "title": "Rackspace Webmail Chat Faq | Rackspace Documentation",
    "content": "Get quick answers to common questions about the Webmail Chat feature in Rackspace Email. How do you enable and disable Rackspace Webmail Chat on your private label site? You can display the chat link or prevent the chat link from displaying in your private label Webmail site by performing the following steps in the Cloud Office Control Panel. For direct customers: Log in to https://cp.rackspace.com . Click Rackspace Email . Click Webmail . Click Show/Hide . Toggle Webmail Chat on or off. Click Save . For resellers: Log in to https://cp.rackspace.com . Click Reseller Tools . Click Webmail Sites . Select a Webmail site and click Customize in the actions dropdown. Click Show/Hide . Toggle Webmail Chat on or off. Click Save . How do you enable and disable Rackspace Webmail Chat for users in an email domain? You can display the chat link or prevent the chat link from being displayed in Webmail for users of specific email domains by completing the following steps in the Cloud Office Control Panel. Log in to https://cp.rackspace.com . Click Rackspace Email . Under Settings , click Webmail Settings . Select a domain. Under Admin-only Settings , set Chat to Enabled or Disabled . Click Save . How do you enable or disable HTML5 notifications after the initial permissions request? You can do this in Chrome® by following these steps: Click the three ellipses in the upper right corner. Under Privacy and Security , click Site Settings . Under Permissions , click Notifications . If under Block , click the three ellipses , and click Allow . Use the Feedback tab to make any comments or ask questions. You can also click Sales Chat to chat now and start the conversation. Updated 5 days ago",
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    "url": "https://docs.rackspace.com/docs/manage-password-recovery-for-rackspace-webmail",
    "title": "Manage Password Recovery For Rackspace Webmail | Rackspace Documentation",
    "content": "This article describes how to manage password recovery for Rackspace Webmail. Note : For this recovery feature to work, it must be enabled by your site administrator. Prerequisites Applies to: User Difficulty: Easy Time needed: Approximately 5 minutes Tools required: Access to your Rackspace Webmail account For more information about prerequisite terminology, see Cloud Office support terminology . Select an authentication type Rackspace Webmail provides two options for password recovery: text message authentication and mobile application authentication. The system might prompt you to set up password recovery when you log in, or you can configure it in the Rackspace Webmail settings. With text message authentication, you can recover the password for your Rackspace Email account by having our system send you a text message that verifies your identity. Log in to Rackspace Webmail . When prompted to Choose Your Recovery Method , select Get A Text Message . Enter the phone number that you want to use for SMS messaging. In the verification field, enter the code that was sent to your phone and then click Verify Code . A message stating You have successfully set up password recovery displays. With an authentication mobile application, you can recover the password for your Rackspace Email account by using the code from the application to verify your identity. Log in to Rackspace Webmail . When prompted to Choose Your Recovery Method , select Use An Authenticator . Link your mobile device to your account by following the instructions on the Securing Your Account with an Authenticator App screen. A message stating *You have successfully set up password recovery** displays. Enable or disable password recovery If your account administrator has password recovery configured for your account, you can enable or disable password recovery in your account settings. Log in to Rackspace Webmail . Log in to Rackspace Webmail . Open Webmail Settings and select Security . Open Webmail Settings and select Security . Slide the Password Recovery setting to either the On or Off position. When you select On , the system displays the password recovery setup screen. See the previous sections for instructions to set up your preferred recovery type. If you select Off , password recovery is immediately disabled. Slide the Password Recovery setting to either the On or Off position. When you select On , the system displays the password recovery setup screen. See the previous sections for instructions to set up your preferred recovery type. If you select Off , password recovery is immediately disabled. Reset the password recovery authentication type You might Open Webmail Settings and select Security . Open Webmail Settings and select Security . Slide the Password Recovery setting to either the On or Off position. When you select On , the system displays the password recovery setup screen. See the previous sections for instructions to set up your preferred recovery type. If you select Off , password recovery is immediately disabled. Slide the Password Recovery setting to either the On or Off position. When you select On , the system displays the password recovery setup screen. See the previous sections for instructions to set up your preferred recovery type. If you select Off , password recovery is immediately disabled. Reset the password recovery authentication type You might need to perform these steps to change your authentication method or set up a new device. Log in to Rackspace Webmail . Log in to Rackspace Webmail . Open Webmail settings and select Security . Open Webmail settings and select Security . In the Authentication Type section, click Reset . In the Authentication Type section, click Reset . The Choose Your Recovery Method screen displays. See the previous sections for instructions to set up your preferred recovery type. The Choose Your Recovery Method screen displays. See the previous sections for instructions to set up your preferred recovery type. How do I change my Rackspace Email password if I forget it? On the Rackspace Webmail login page, click Forgot Password . When prompted, enter the verification code from the SMS text message or authentication app. Enter and confirm your new password and then click Reset Password . Warning : After you have changed your password, update the password on any device used to check this mailbox. Updated 5 days ago",
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  {
    "url": "https://www.rackspace.com/data/databases",
    "title": "Databases | Rackspace Documentation",
    "content": "On this page: Overview Use Cases Case Study Supported Platforms Resources Get Started Your data has the power to work hard for you. But many businesses are stuck in outdated database architectures with poorly designed and deployed database management systems (DBMS) that slow them down. The database optimization experts at Rackspace Technology™ help you identify the right database architecture and database management systems for your needs. Whether you’re on-premises or moving to the cloud, we’ll help you maximize the value of your database solutions and unlock the benefits of data — so you can deliver better customer experiences, security, revenue opportunities and business agility. Use Cases Relational DBMS Use Structured Query Language (SQL) to add, update or delete rows of data, retrieve subsets of data for transaction processing and analytics applications, and manage all aspects of the database. Ensure all database transactions are ACID compliant — Atomic, Consistent, Isolated and Durable — to help ensure that data stays accurate, consistent and complete. NoSQL Simplify design with horizontal scaling to clusters of machines and fine levels of availability control while avoiding object-relational impedance mismatch. Data structures used by NoSQL databases include key–value pair, wide column, graph, time series, or document, making some operations faster. Enable faster application development with greater schema design flexibility. DBaaS ObjectRocket gives you fully managed, automated and highly available MongoDB, Elasticsearch, PostgreSQL, and Redis database solutions — supported by DBAs and customer data engineers. Instantly access production-ready instances of the latest database technologies. Enjoy elastic resources to shrink and grow capacity and performance based on your needs. Gain peace of mind with a secure database platform monitored and maintained around-the-clock by our database experts. DBA Services Rackspace delivers a suite of database solutions designed to simplify and enhance your database operations. Whether you're looking to reduce the burden of day-to-day management or need expert guidance to boost performance, our certified DBAs are here to help ensure your databases run efficiently and reliably. Choose from proactive database management for 24/7 monitoring, backup, and security, or advanced database tuning to maximize performance and support innovation. Each service is designed to align with your unique operational goals and performance needs. Pilot the ObjectRocket Platform Free! Try Fully-Managed CockroachDB, Elasticsearch, MongoDB, PostgreSQL, Redis or TimescaleDB. See more case studies Our Approach Discover to simplify and enhance your database operations. Whether you're looking to reduce the burden of day-to-day management or need expert guidance to boost performance, our certified DBAs are here to help ensure your databases run efficiently and reliably. Choose from proactive database management for 24/7 monitoring, backup, and security, or advanced database tuning to maximize performance and support innovation. Each service is designed to align with your unique operational goals and performance needs. Pilot the ObjectRocket Platform Free! Try Fully-Managed CockroachDB, Elasticsearch, MongoDB, PostgreSQL, Redis or TimescaleDB. See more case studies Our Approach Discover a partnership that can help you achieve more – for your people, your business and your customers – today and into the future. Consulting and Advisory Services Professional Services Managed Services Fanatical Experience™ Rackspace Fabric™ Ready to Get Started? We’re on your side, doing what it takes to get the job done right — from the first consultation to your daily operations. Contact us for a free quote. Our Expertise Explore our expert credentials and industry recognition. Recognized leadership Providing innovation and leadership in the technology services industry for 20+ years. AWS Premier Consulting Partner, with 14 Competencies Google Cloud Partner of the Year Five-Time Microsoft Hosting Partner of the Year MySQL Certified Hosting Partner Power Your Advantage Discover related technology platforms and solutions to help you achieve smarter business outcomes. AWS Data Maximize the value of your data and the power of AWS cloud with the experience and expertise you need from Rackspace Technology. Google Cloud Data Mobilize the power of Google Cloud data, backed by deep experience and expertise that can help you maximize its value. Microsoft Azure Data Make the most of Microsoft Azure for innovation, agility, cost savings and operational efficiency. Rackspace DBaaS Get fully managed, highly available datastores that minimize downtime, scale with your needs, and reduce risk. Rackspace Database Services Simplify database management with expert support from Rackspace Technology. Our certified DBAs provide the expertise you need to optimize and secure your database environments. Relational Databases Experience peace of mind that your existing databases are expertly managed and performance optimized. Related resources Learn more about services to support your databases. Proactive Database Administration: Not Your Average “Fully Managed” DBaaS Rackspace Technology Database Migrations Rackspace DBA Services Ready to start the conversation? Ready to start the conversation? Fill out the form to be connected to one of our experts. Fill out the form to be risk. Rackspace Database Services Simplify database management with expert support from Rackspace Technology. Our certified DBAs provide the expertise you need to optimize and secure your database environments. Relational Databases Experience peace of mind that your existing databases are expertly managed and performance optimized. Related resources Learn more about services to support your databases. Proactive Database Administration: Not Your Average “Fully Managed” DBaaS Rackspace Technology Database Migrations Rackspace DBA Services Ready to start the conversation? Ready to start the conversation? Fill out the form to be connected to one of our experts. Fill out the form to be connected to one of our experts. By submitting this form, I acknowledge that someone from Rackspace Technology will contact me via email or phone to discuss my request. You may withdraw your consent to receive additional information from Rackspace Technology at any time. Information collected in this form is subject to the Rackspace Technology Privacy Notice . Rackspace Technology Support To create a ticket or chat with a specialist regarding your account, log into your account. Legacy Datapipe One (Service Now) Rackspace Sovereign Services UK Support Phone 1-800-961-4454 International Support +1-512-361-4935 Help Documentation Support Documentation API Documentation System status Email & Apps system status Rackspace system status Rackspace Technology Careers Rackspace Technology accelerates the value of the cloud during every phase of a customer’s digital transformation. Join us on our mission.",
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    "url": "https://docs.rackspace.com/docs/post-go-live",
    "title": "Post Go Live | Rackspace Documentation",
    "content": "From the moment you go live with your solution, Rackspace Application Services teams across all shifts are ready to provide ongoing support. Each Application Serves team has participated in internal knowledge-transfer sessions that educate participants about the particular aspects of your deployment. At this time, you should have the following: Enabled automatic ticket creation Alert monitors in place A runbook that provides detailed and actionable steps to take for each alert type. From this point forward, the RAS implementation phase is complete, and your environment is being monitored. Refer to the following sections to ensure that your monitoring solution continues to run smoothly after you go live. Request maintenance Use APM to identify when deployment occurred Prepare for high volume events Resolve emergency incidents Request Maintenance You must submit a ticket to request maintenance any time that you expect Rackspace to work on your application. You need maintenance when a change results in downtime or could have an impact on service availability. While maintenance is typically associated with deploying code or configuration changes, you also need maintenance for small changes, including activating and deactivating a user. When you request maintenance, you must: Make the service request at least 48 hours in advance. We schedule maintenance on a first-come, first-served basis. Provide as much detail as possible, including the build number, the type of maintenance (deployment, patch, or configuration change), how long the maintenance should take, and any other technical details that help us provide a smooth maintenance process. The sooner you provide your detailed maintenance request, the better the outcome. Why does Rackspace request 48 hours notice? A lot of preparation goes into ensuring that your maintenance goes smoothly. As soon as you make your request, we review it, prepare for the maintenance, quality check our preparation, and then schedule the maintenance. You might receive a request from the RAS team to schedule a maintenance call within 24 hours after you submit your ticket (if necessary). Additionally, all maintenance is subject to calendar availability. The best plan is to contact Rackspace with notice as soon as you have a firm date and time preference so we can confirm availability. The technical details can come later. To notify Rackspace of planned maintenance, open a ticket in the Rackspace login portal that describes the event and includes the proposed date, time, and time zone. Rackspace uses this ticket to communicate with you for the duration of the event. The ticket is also the best place to upload written plans and the files necessary for AS team to schedule a maintenance call within 24 hours after you submit your ticket (if necessary). Additionally, all maintenance is subject to calendar availability. The best plan is to contact Rackspace with notice as soon as you have a firm date and time preference so we can confirm availability. The technical details can come later. To notify Rackspace of planned maintenance, open a ticket in the Rackspace login portal that describes the event and includes the proposed date, time, and time zone. Rackspace uses this ticket to communicate with you for the duration of the event. The ticket is also the best place to upload written plans and the files necessary for proper event execution. Use APM to Identify when Deployment Occurred In both New Relic and Datadog, you can set release points that enable you to compare application performance between releases. For example, if the checkout process is slower or generates more errors after you deploy changes to your environment, the APM tooling helps you identify precisely when and what kind of change you deployed. If required, you can use the APM tooling to assist with the roll back to a previous release. To enable deployment tracking, create a ticket to request that we enable deployment tracking. For Datadog, you can add an API call to your deployment process, which creates a custom even to track performance across multiple deployments. For more information, Using Datadog to track performance between releases . Prepare for High Volume Events Use the following considerations and recommendations to plan for high seasonal traffic. Your Rackspace Account team and Rackspace Application Services team can work with you to understand and implement these recommendations. They come up with a Seasonal Readiness Plan for your environment to ensure that your end users are not impacted by poor performance during peak seasonal traffic periods. General guidelines: Limit code deployments leading up to peak traffic periods to minimize changes in the environment. Consider limiting or disabling back-end administrative functionality, such as imports, catalog updates, and so on, during peak traffic periods. Consider scheduling regular, short touchpoints with all appropriate parties throughout the peak period. Two to four months before peak traffic begins Perform load testing : Engage the Rackspace Customer Success team, RAS, and Network Security to participate in load testing to observe, analyze, and take action on the results. Depending on your environment’s size and complexity, use marketing analytics data to calculate the expected peak flow of traffic and perform load testing. Refer to the following guidelines when you plan for and execute application load testing: Many environments can expect a 20- functionality, such as imports, catalog updates, and so on, during peak traffic periods. Consider scheduling regular, short touchpoints with all appropriate parties throughout the peak period. Two to four months before peak traffic begins Perform load testing : Engage the Rackspace Customer Success team, RAS, and Network Security to participate in load testing to observe, analyze, and take action on the results. Depending on your environment’s size and complexity, use marketing analytics data to calculate the expected peak flow of traffic and perform load testing. Refer to the following guidelines when you plan for and execute application load testing: Many environments can expect a 20-30 percent increase in traffic year over year. Develop a load testing plan that tests all application functions and tests for at least 125 percent of expected peak traffic. Use a load-testing tool that incorporates realistic think time to gauge the impact of real users more accurately. If you do not have a preferred vendor or tool, Rackspace has load testing partners with whom you can engage. Test against an environment that uses the same codebase and is as close to production as possible. Modern, complex applications do not scale linearly, and you cannot always accurately extrapolate real-world performance. Use metrics to establish the success or failure of a test. For example, a test is successful when at least 95 percent of transactions complete without errors. You might need to conduct multiple load tests to ensure that you can iterate through the results and achieve stability at peak user traffic levels. One to two months before the peak traffic period Integration points review : Work with the RAS team to review integration points approximately one to two months before the peak traffic period. Include internal and external integrations such as search, payment gateways, OMS, inventory, mobile, and so on. Ensure that load testing includes integration points. Where possible, review integration point architectures to determine if they are highly available. Understand the impact on users if the integration service is degraded or unavailable Configuration review : Work with the RAS team to proactively review your environment’s configuration and APM metrics, including the application, web servers, caching layers, databases, and so on. This review can uncover bottlenecks that developed during load testing. Ensure that you allow for time to make changes and then test again. APM configuration review : During the APM configuration review, engage with the Rackspace team to: Review baselines Review Service and profiling configurations Ensure that you configure health rules appropriately for the environment. Review dashboards to reduce troubleshooting time in the impact on users if the integration service is degraded or unavailable Configuration review : Work with the RAS team to proactively review your environment’s configuration and APM metrics, including the application, web servers, caching layers, databases, and so on. This review can uncover bottlenecks that developed during load testing. Ensure that you allow for time to make changes and then test again. APM configuration review : During the APM configuration review, engage with the Rackspace team to: Review baselines Review Service and profiling configurations Ensure that you configure health rules appropriately for the environment. Review dashboards to reduce troubleshooting time in the event of issues. Two to four weeks before the peak traffic period Network layer review : Engage the Rackspace Account team and Network Security team to review performance of firewalls, load balancers, and any inline devices, such as IDS, to ensure that they can handle increased traffic. CDN and caching tuning : Engage the Rackspace Account team and RAS to ensure as many static assets as possible are cached. Ideally, the CDN or cache layer should take as much traffic as possible, which reduces calls back to the application. One to three weeks before the peak traffic period Schedule jobs review : Engage the RAS team to review any scheduled jobs, such as cron jobs, scheduled tasks, and backups, to minimize impact during peak hours. Review URL monitoring : Engage Rackspace RAS to ensure synthetic transactions are in place to monitor the availability and functionality of critical business paths (for example, add to cart, checkout, search, and so on). Review account guidelines : Engage the Rackspace Account team to verify that escalation paths, return-to-service instructions, and runbooks are up-to-date and technically valid. Resolve Emergency Incidents Each production environment has a monitor that constantly assesses the availability of that environment. If the environment becomes unavailable, the monitor automatically creates an ‘Emergency’ ticket that notifies the Rackspace RAS engineer of the issue. We handle Emergency tickets, which are the highest level of severity, with urgency. The Rackspace RAS engineer takes the following actions upon notification of the Emergency incident: Acknowledges the alert in the Rackspace Customer Portal Reviews the Account Management Guidelines and the Operations Runbook to determine how to proceed. Opens a call bridge and includes the appropriate personnel on your team, such as the DBA or network administrator. Notifies all stakeholders by using a tie-in hitch that an issue has If the environment becomes unavailable, the monitor automatically creates an ‘Emergency’ ticket that notifies the Rackspace RAS engineer of the issue. We handle Emergency tickets, which are the highest level of severity, with urgency. The Rackspace RAS engineer takes the following actions upon notification of the Emergency incident: Acknowledges the alert in the Rackspace Customer Portal Reviews the Account Management Guidelines and the Operations Runbook to determine how to proceed. Opens a call bridge and includes the appropriate personnel on your team, such as the DBA or network administrator. Notifies all stakeholders by using a tie-in hitch that an issue has occurred, what the issue is, if the issue is ongoing, and that Rackspace is actively troubleshooting it. The tie-in hitch mechanism ensures that all Emergency incidents get the proper review and attention. The Emergency incident handling process is more efficient when there is an Operations Runbook that provides the RAS engineer with the procedures to follow. The runbook can help the RAS engineer determine the steps to take in a site-down scenario. Updated 5 days ago",
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    "url": "https://docs.rackspace.com/docs/updating-your-whois-information",
    "title": "Updating Your Whois Information | Rackspace Documentation",
    "content": "A domain's WHOIS record includes various types of information about each domain that you own. When you perform a WHOIS search, you can discover the following information: when and by whom a specific domain was registered, the domain contact information, and more. If Rackspace is your domain's registrar, you can manage your domain's WHOIS information through the control panel, as described in this article. Prerequisites Applies to: Administrator Difficulty: Easy Time needed: Approximately 15 minutes to update WHOIS and to confirm any changes Tools required: Access to Control Panel and WHOIS contact email address For more information about prerequisite terminology, see Cloud Office support terminology . Note: The information that you provide is visible to anyone who searches the Internet for your domain's WHOIS record. Log in to the Cloud Office Control Panel . Log in to the Cloud Office Control Panel . Scroll down to the Domains section and select DNS Settings . Scroll down to the Domains section and select DNS Settings . Find the domain for which you want to manage WHOIS information, and click Edit WHOIS . Find the domain for which you want to manage WHOIS information, and click Edit WHOIS . Make changes as needed and then click Save . Make changes as needed and then click Save . Log in to the mailbox listed as the WHOIS contact email address to receive the email asking you to verify the changes you just made. Log in to the mailbox listed as the WHOIS contact email address to receive the email asking you to verify the changes you just made. To verify your changes, click the link provided in the email or copy the provided URL and paste it into your browser's search bar. Warning: If you do not complete the verification process within 15 days of making changes, your domain will be suspended. This will cause disruption to any services tied to your domain. To verify your changes, click the link provided in the email or copy the provided URL and paste it into your browser's search bar. Warning: If you do not complete the verification process within 15 days of making changes, your domain will be suspended. This will cause disruption to any services tied to your domain. When the WHOIS change verification is completed successfully, a confirmation screen displays showing that you have successfully verified your registration contact information. When the WHOIS change verification is completed successfully, a confirmation screen displays showing that you have successfully verified your registration contact information. Updated 5 days ago",
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    "url": "https://docs.rackspace.com/docs/rackspace-data-protection",
    "title": "Rackspace Data Protection | Rackspace Documentation",
    "content": "Rackspace Data Protection powered by Cohesity is a cutting-edge backup service that offers comprehensive data protection solutions to safeguard your critical business data. This innovative offering combines Rackspace's expertise in managed services with Cohesity's powerful data management platform, providing you with a seamless, secure, and scalable solution. For more information about new data protection, see the following articles: How to Access Rackspace Data Protection Creating a VM Protection Group Editing a VM Protection Group Restoring a VM Restoring Files/Folders View Backup History Run an Off Schedule Backup Rackspace Data Protection Patching Updated 5 days ago",
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    "url": "https://www.rackspace.com/data/big-data",
    "title": "Big Data | Rackspace Documentation",
    "content": "On this page: Overview Features Success story Get started Creating big data strategy and architectures for the enterprise Big data can deliver powerful insights that can be used to shape the decisions that carry your organization forward. However, uncovering these insights often requires certain levels of expertise and skills. Rackspace Big Data Solutions delivers the experience and expertise you need to accelerate the extraction of real-time, actionable insights from large-scale data events in motion and high volumes of structured data and unstructured data . Our data scientists and data analysts help you design, deploy, manage and continuously optimize a flexible, agile and scalable big data platform. To help ensure flexibility, scalability and longevity, our team begins with a distributed deployment architecture that supports a wide variety of use cases. We then back it up with industry-leading data processing and streaming technologies that foster autonomy and drive broad-scale use across your enterprise. Explore all data solutions → Features Event-driven architecture Audit your data applications and define policies. Reduce risk by allowing services to scale and fail independently, while maintaining interoperability. Improve development agility by automatically filtering and pushing events to consumers. Use a push-based, on-demand and cost-effective approach to analytics rather than continuously polling to check for an event. Large-scale data processing Implement, manage and optimize advanced big data processing solutions. Simplify data collection, distribution, storage and management of petabyte-scale data sets in real time. Select the optimal big data processing platform for your workload. Apply machine learning models to derive further insights and functions, and to deliver performance, upkeep, maintenance, security and continuous data movement. Streaming analytics and data engineering Identify and deploy a streaming analytics solution that best supports your current and future-state data sources, use cases and desired insights. Seize the full breadth of opportunities from streaming data insights. Ensure ease-of-use to gain cross-organizational acceptance and adoption to boost your ROI. Simplifying the big data dilemma Bring clarity to your data lifecycle to fuel growth Learn how to start getting the most from your data. See More Case Stories Ready to Get Started? We’re experts on your side, doing what it takes to get the job done right — from the first consultation to your daily operations. Our Approach Discover a partnership that can help you achieve more – for your people, your business and your customers – today and into the future. Consulting and Advisory Services Professional Services Managed Services Fanatical Experience™ Rackspace ease-of-use to gain cross-organizational acceptance and adoption to boost your ROI. Simplifying the big data dilemma Bring clarity to your data lifecycle to fuel growth Learn how to start getting the most from your data. See More Case Stories Ready to Get Started? We’re experts on your side, doing what it takes to get the job done right — from the first consultation to your daily operations. Our Approach Discover a partnership that can help you achieve more – for your people, your business and your customers – today and into the future. Consulting and Advisory Services Professional Services Managed Services Fanatical Experience™ Rackspace Fabric™ Our Expertise Explore our expert credentials and industry recognition. Recognized leadership Providing innovation and leadership in the technology services industry for 20+ years. AWS Premier Consulting Partner with 14 competencies Google Cloud Partner of the Year Five-Time Microsoft Hosting Partner of the Year Power your advantage Discover related technology platforms and solutions to help you achieve smarter business outcomes. AWS Data Maximize the value of your data and the power of AWS cloud with the experience and expertise you need from Rackspace Technology. Google Cloud Data Mobilize the power of Google Cloud data, backed by deep experience and expertise that can help you maximize its value. Microsoft Azure Data Make the most of Microsoft Azure for innovation, agility, cost savings and operational efficiency. Accelerate results with AI-driven innovation Rackspace Technology helps organizations turn data into impact with production-ready AI solutions built on private, public and hybrid cloud platforms. Our expertise in generative and agentic AI empowers you to deliver secure, scalable and responsible outcomes across your enterprise. Data Lakes With storage costs decreasing, it’s easier to keep more of your data for its potential value — if it’s indexed, protected and accessible. Data Modernization Make predictive decisions that accelerate innovation and increase ROI with integrated data architectures and AI. Data Strategy and Governance Map out a winning data strategy and data governance plan to extract the most value from your data. Next-Gen Data Platforms Accelerate the value of your data and the cloud with leading-edge advisory, professional and managed services for leading next-gen platforms. Unstructured Data Utilize unstructured data to gain insights that raise your revenue, drive customer experiences and power business success. Related resources Learn more about how we’re solving with big data. Why It’s Time for Your Company to Take Data Seriously — And How to Get Started Why It’s Time for Your Company to Data Strategy and Governance Map out a winning data strategy and data governance plan to extract the most value from your data. Next-Gen Data Platforms Accelerate the value of your data and the cloud with leading-edge advisory, professional and managed services for leading next-gen platforms. Unstructured Data Utilize unstructured data to gain insights that raise your revenue, drive customer experiences and power business success. Related resources Learn more about how we’re solving with big data. Why It’s Time for Your Company to Take Data Seriously — And How to Get Started Why It’s Time for Your Company to Take Data Seriously — And How to Get Started Data Analysis Requires a New Mindset. Here's How to Get There. Data Analysis Requires a New Mindset. Here's How to Get There. A Field Guide to Data Bodies of Water A Field Guide to Data Bodies of Water Ready to get started? Ready to get started? Fill out the form to be connected to one of our experts. Fill out the form to be connected to one of our experts. By submitting this form, I acknowledge that someone from Rackspace Technology will contact me via email or phone to discuss my request. You may withdraw your consent to receive additional information from Rackspace Technology at any time. Information collected in this form is subject to the Rackspace Technology Privacy Notice . Rackspace Technology Support To create a ticket or chat with a specialist regarding your account, log into your account. Legacy Datapipe One (Service Now) Rackspace Sovereign Services UK Support Phone 1-800-961-4454 International Support +1-512-361-4935 Help Documentation Support Documentation API Documentation System status Email & Apps system status Rackspace system status Rackspace Technology Careers Rackspace Technology accelerates the value of the cloud during every phase of a customer’s digital transformation. Join us on our mission.",
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    "url": "https://docs.rackspace.com/reference/general-api-information",
    "title": "General Api Information | Rackspace Documentation",
    "content": "General API information The information in this section is relevant to all operations of the API. For details about specific operations, see the Ingestion API reference and the Query API reference . The Rackspace Metrics API is implemented using a RESTful web service interface. Like other Rackspace Cloud services, this service shares a common token-based authentication system that allows seamless access between products and services. The Rackspace Metrics API is defined as a RESTful HTTP service that uses all aspects of the HTTP protocol, including methods, URIs, media types, and response codes. The Rackspace Metrics API supports JSON data serialization request and response formats. Note All requests to authenticate and operate the service are performed using SSL over HTTP (HTTPS) on TCP port 443. For authentication instructions, see Authenticate to the Rackspace Cloud . Service access endpoints Request and response types Limits Common Headers Date and time format Response codes Role-based access control (RBAC)",
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    "url": "https://docs.rackspace.com/docs/add-domains-with-the-rackspace-email-control-panel",
    "title": "Add Domains With The Rackspace Email Control Panel | Rackspace Documentation",
    "content": "This article explains how to add a domain in your Cloud Office Control Panel. Prerequisites Applies to: Administrator Difficulty: Easy Time needed: 5-10 minutes Tools required: Rackspace Email Control Panel access Add Domains Log in to the Rackspace Email Control Panel . Log in to the Rackspace Email Control Panel . Click Domains under the Domains section. Click Domains under the Domains section. Click Add Domain . Click Add Domain . Enter the domain name in the Domain Name field, and then select one of the following options to proceed: Enter the domain name in the Domain Name field, and then select one of the following options to proceed: Choose this option to continue using your current domain registrar and DNS hosting company. You will only need to point your MX records to Rackspace servers. Select the services you would like to include on the domain, and then click Save . Select the services you would like to include on the domain, and then click Save . Create mailboxes . Create mailboxes . Set up DNS records for Rackspace Email to start receiving email at Rackspace. Set up DNS records for Rackspace Email to start receiving email at Rackspace. Choose this option if you want to keep your current domain registrar but have Rackspace host your DNS records. Select the services you would like to include on the domain, and then click Save . Select the services you would like to include on the domain, and then click Save . Create mailboxes . Create mailboxes . Set up DNS records for Rackspace Email . Set up DNS records for Rackspace Email . Critical: Configure your DNS records in the Rackspace Email Control Panel BEFORE you change the Name Server records to avoid any interruption of service. After configuration, update the Name Server records at your registrar to the following: Primary: DNS1.NAME-SERVICES.COM Secondary: DNS2.NAME-SERVICES.COM Secondary: DNS3.NAME-SERVICES.COM Secondary: DNS4.NAME-SERVICES.COM Secondary: DNS5.NAME-SERVICES.COM Critical: Configure your DNS records in the Rackspace Email Control Panel BEFORE you change the Name Server records to avoid any interruption of service. After configuration, update the Name Server records at your registrar to the following: Primary: DNS1.NAME-SERVICES.COM Secondary: DNS2 at your registrar to the following: Primary: DNS1.NAME-SERVICES.COM Secondary: DNS2.NAME-SERVICES.COM Secondary: DNS3.NAME-SERVICES.COM Secondary: DNS4.NAME-SERVICES.COM Secondary: DNS5.NAME-SERVICES.COM Critical: Configure your DNS records in the Rackspace Email Control Panel BEFORE you change the Name Server records to avoid any interruption of service. After configuration, update the Name Server records at your registrar to the following: Primary: DNS1.NAME-SERVICES.COM Secondary: DNS2.NAME-SERVICES.COM Secondary: DNS3.NAME-SERVICES.COM Secondary: DNS4.NAME-SERVICES.COM Secondary: DNS5.NAME-SERVICES.COM Choose this option if you want to register a new domain and have Rackspace host your DNS records. Rackspace charges an annual renewal fee for this service. Select the services you would like to include on the domain, and then click Save . Select the services you would like to include on the domain, and then click Save . Confirm your purchase by clicking Register Domain . Confirm your purchase by clicking Register Domain . A verification email confirming your domain purchase is sent to the email address on record. You must click the verification link in the email within 15 days to avoid any disruption to your domains. For more information, see Additional information about Registrant Benefits and Responsibilities . A verification email confirming your domain purchase is sent to the email address on record. You must click the verification link in the email within 15 days to avoid any disruption to your domains. For more information, see Additional information about Registrant Benefits and Responsibilities . Create mailboxes . Create mailboxes . Set up DNS records for Rackspace Email to start receiving email. Set up DNS records for Rackspace Email to start receiving email. You have successfully added a domain to your Rackspace Email account! Updated 5 days ago",
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    "url": "https://www.rackspace.com/data/snowflake-data",
    "title": "Snowflake Data | Rackspace Documentation",
    "content": "On this page: Overview Offers Success story Get started Overview Snowflake helps customers simplify their data cloud experience with a unified architecture, allowing them to integrate data from a wide range of data sources – structured, semi-structured and unstructured – and use it to power data lakes and warehouses, data science, data application development and securely share data across your ecosystem. Run multiple workloads for multiple teams without resource contention, maximizing performance and efficiency. By combining the value of Snowflake with the services and application expertise of Rackspace Technology, you’ll have an end-to-end data solution that accelerates your cloud data journey, minimizes risks and advances time to value. As a Snowflake Premier Partner, we have certified and experienced Snowflake engineers and consultants ready to help you implement the robust Snowflake solution and deliver the business intelligence solution you need. Offers Data & AI Strategy Services Build the foundation of your data modernization project Refine your use cases to maximize the value of your data Create and validate your analytics goals Create a strategic roadmap and plan. Cloud Data Migrations Rackspace Technology can work with you to: Develop the optimal migration strategy Convert assets Deploy the new environment Migrate data Cloud Data Platform & Analytics Rackspace Technology data engineers will help you solve analytics challenges by utilizing the power of Snowflake to: Manage a single copy of data that can support multiple workloads and users in one platform Automate always-on monitoring and analysis to quickly detect and mitigate security threats Scale regardless of how much data you want to load, or how many workloads you want to execute Easily maintain infrastructure so you can focus on querying and not managing infrastructure Architect and deploy advanced analytics capabilities that fully leverage Snowflake-generated data Applied AI & Machine Learning & MLOPs Empower your Snowflake data to be intelligent and actionable so you can focus on transforming the customer experience, improving operational efficiencies, and streamlining decision making. Prepare data that incorporates AI and machine learning frameworks into application and data platform development. Use our defined frameworks for Intelligent Document Processing, Conversational AI, Computer Vision, Demand Forecasting and Anomaly Detection. DataOps DataOps services enable: A managed end-to-end analytics pipeline that reduces your operational burden and allows you to focus on business-critical activities Automation and accelerated adoption of platform capabilities Access to expert direction based on the latest innovations in data management Adherence to DataOps principles that deliver a repeatable approach intelligent and actionable so you can focus on transforming the customer experience, improving operational efficiencies, and streamlining decision making. Prepare data that incorporates AI and machine learning frameworks into application and data platform development. Use our defined frameworks for Intelligent Document Processing, Conversational AI, Computer Vision, Demand Forecasting and Anomaly Detection. DataOps DataOps services enable: A managed end-to-end analytics pipeline that reduces your operational burden and allows you to focus on business-critical activities Automation and accelerated adoption of platform capabilities Access to expert direction based on the latest innovations in data management Adherence to DataOps principles that deliver a repeatable approach to data lifecycle management Collaboration through data lifecycle and governance agreements to establish shared responsibility for successful delivery See More Case Stories Ready to Start the Conversation? We’re experts on your side, doing what it takes to get the job done right — from the first consultation to your daily operations. Our approach Discover a partnership that can help you achieve more – for your people, your business and your customers – today and into the future. Consulting and Advisory Services Professional Services Managed Services Fanatical Experience Rackspace Fabric Related resources Is Your Customer Data Ready for AI? Is Your Customer Data Ready for AI? Multicloud Integration Powers the Intelligent Enterprise Multicloud Integration Powers the Intelligent Enterprise Why It’s Time for Your Company to Take Data Seriously — And How to Get Started Why It’s Time for Your Company to Take Data Seriously — And How to Get Started Ready to get started? Ready to get started? Fill out the form to be connected to one of our experts. Fill out the form to be connected to one of our experts. By submitting this form, I acknowledge that someone from Rackspace Technology will contact me via email or phone to discuss my request. You may withdraw your consent to receive additional information from Rackspace Technology at any time. Information collected in this form is subject to the Rackspace Technology Privacy Notice . Rackspace Technology Support To create a ticket or chat with a specialist regarding your account, log into your account. Legacy Datapipe One (Service Now) Rackspace Sovereign Services UK Support Phone 1-800-961-4454 International Support +1-512-361-4935 Help Documentation Support Documentation API Documentation System status Email & Apps system status Rackspace system status Rackspace Technology Careers Rackspace Technology accelerates the value of the cloud during every phase of a customer’s digital transformation. Join us on our mission.",
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    "url": "https://www.rackspace.com/security/threat-detection-response",
    "title": "Threat Detection Response | Rackspace Documentation",
    "content": "On this page: Business Challenge Use Cases Case Study Supported Platforms Resources Get Started Security Operation Center (SOC) services As digital innovations evolve with generative AI, remote work and technology advances in the modernized workplace, the attack surface is changing rapidly. This requires new ways to protect your digital estate. To stay one step ahead of cyber threats, you need a security operations partner that works around the clock, leveraging the latest detection and response capabilities with AI-assisted remediation tactics. We’re your organization’s security force multiplier, ready with 24x7x365 with Security Operation Center (SOC) services that can be deployed and managed across multicloud environments. Download the ISG Provider Lens™ Cybersecurity – Services and Solutions 2025 report to understand the current cybersecurity threat landscape and how service providers' expertise can enhance your overall business risk management. Use Cases eXtended detection and response (XDR) Rackspace Managed eXtended Detection and Response (XDR) combines the cloud-native SIEM technology of Microsoft Sentinel with advanced threat detection capabilities, certified SOC security analysts, and AI-assisted detection and response to cyberthreats across your digital estate, 24x7x365. Rackspace Managed XDR, built on Microsoft Sentinel, integrates over 300 security technologies and log sources, providing near-real-time threat intelligence to contextualize and prioritize threats, risks and vulnerabilities. Using AI-assisted pre-built detections mapped to the MITRE ATT&CK® framework, Rackspace Managed XDR conducts proactive threat hunts, and accelerates containment and eradication of threats through cloud security orchestration and automated response (SOAR). Rackspace Managed Endpoint Detection and Response (EDR) Protect endpoints and servers with Rackspace Managed Endpoint Detection and Response (EDR), a service that combines endpoint threat protection with SOC security experts and 24x7x365 monitoring for proactive, intelligence-driven incident response. Deploy Rackspace Managed EDR’s market-leading endpoint threat protection and security experts to gain next-generation threat protection and 24x7x365 incident response across physical servers, virtual servers and end-user operated business systems — either on-premises or in the cloud. Reduce your cyberthreat exposure and defend against cyberattacks. Our advanced cloud security solution delivers proactive, risk-based, intelligence-driven protection to strengthen your organization's defenses and optimize your security and Response (EDR), a service that combines endpoint threat protection with SOC security experts and 24x7x365 monitoring for proactive, intelligence-driven incident response. Deploy Rackspace Managed EDR’s market-leading endpoint threat protection and security experts to gain next-generation threat protection and 24x7x365 incident response across physical servers, virtual servers and end-user operated business systems — either on-premises or in the cloud. Reduce your cyberthreat exposure and defend against cyberattacks. Our advanced cloud security solution delivers proactive, risk-based, intelligence-driven protection to strengthen your organization's defenses and optimize your security posture. Rackspace Managed VMDR Rackspace Managed VMDR (Vulnerability Management Detection and Response) combines cloud-native vulnerability management with SOC security experts to respond to vulnerabilities, help reduce cyber exposure and defend against threats 24x7x365. Let our certified security experts help you detect and respond to vulnerabilities and potential misconfigurations that expose your business to cyber risks. Rackspace Cyber Defense Center Your IT teams need the support of a security operations team that’s working around-the-clock and using the latest security technologies, including AI and machine learning, to help you protect your multicloud environments from threats. The Rackspace Cyber Defense Center (RCDC) employs certified security operations analysts leveraging advanced threat monitoring, cyber protection and AI-enabled cybersecurity to respond to incidents and remediate threats in multicloud environments. Learn more about how to reduce risk with Rackspace Cyber Defense Center. Security Essentials Adding security to your environment is now easier than ever. Rackspace Security Essentials combines industry-leading global security expertise with threat detection capabilities of Armor Anywhere for a service that businesses can rely on to protect their cloud environments around the clock. Adding security to your environment is now easier than ever, learn how to add Security Essentials to your private cloud environment here . Proactive Detection and Response Protect your cloud environment against APTs. Rackspace leverages the leading technologies in a defense-in-depth (DiD) architecture with 24x7x365 incident response and proactive cyber-hunting services in a global SOC. Currently available for private cloud security, this service can detect and remediate breaches while preventing data loss and helping you meet your security goals. Do you know your cyber security risk score? Cybersecurity Self-Assessment Tool By answering these simple questions about your cyber security technology, processes and people, you’ll receive a cybersecurity risk score against our benchmark that can help identify here . Proactive Detection and Response Protect your cloud environment against APTs. Rackspace leverages the leading technologies in a defense-in-depth (DiD) architecture with 24x7x365 incident response and proactive cyber-hunting services in a global SOC. Currently available for private cloud security, this service can detect and remediate breaches while preventing data loss and helping you meet your security goals. Do you know your cyber security risk score? Cybersecurity Self-Assessment Tool By answering these simple questions about your cyber security technology, processes and people, you’ll receive a cybersecurity risk score against our benchmark that can help identify common security gaps in your environment that you may not be aware of. See more case studies Our Approach Discover a partnership that can help you achieve more – for your people, your business and your customers – today and into the future. Consulting and Advisory Services Professional Services Managed Services Fanatical Experience™ Rackspace Fabric™ Ready to Get Started? We’re on your side, doing what it takes to get the job done right — from the first consultation to your daily operations. Contact us for a free quote. Our Expertise Explore our proven security expertise at scale. Recognized leadership Providing innovation and leadership in the technology services industry for 25+ years. Leader in ISG Provider Lens Cybersecurity – Services and Solutions 2025 Leader in ISG provider Lens: Microsoft AI and Cloud Ecosystem Global 2025 Leader in ISG provider Lens: Google Cloud Ecosystem 2025 Leader in IDC: European MS Azure Services Marketscape, 2025 Major Player Leader in ISG provider Lens: AWS Partners Ecosystem 2024 Microsoft Solution Partner – Security AWS Security Hub Partner AWS Perimeter Protection MSSP Partner Premier Security Partner Ecosystem Armor, Crowdstrike, Cloudflare, Trend Micro, Palo Alto Networks, Microsoft Azure Power Your Advantage Discover related platforms and solutions to help you achieve smarter business outcomes. Amazon Web Services Experience how AWS’s leading-edge cloud capabilities can help you work smarter, lower costs and innovate with agility. Google Cloud Accelerate your business with Rackspace Services and tailored solutions on Google Cloud's innovative technology. Microsoft Azure Solve cloud challenges with a managed Microsoft Azure solution that helps you build new revenue streams, increase efficiency and deliver incredible experiences. VMware As a VMware Cloud Service Provider Pinnacle partner, Rackspace Technology delivers fully managed VMware Cloud Foundation™ solutions to help optimize performance, lower costs and ensure compliance. Related Resources Learn more about services to support your prevention, detection and response. Rackspace Security Essentials Proactive Detection Services Experience how AWS’s leading-edge cloud capabilities can help you work smarter, lower costs and innovate with agility. Google Cloud Accelerate your business with Rackspace Services and tailored solutions on Google Cloud's innovative technology. Microsoft Azure Solve cloud challenges with a managed Microsoft Azure solution that helps you build new revenue streams, increase efficiency and deliver incredible experiences. VMware As a VMware Cloud Service Provider Pinnacle partner, Rackspace Technology delivers fully managed VMware Cloud Foundation™ solutions to help optimize performance, lower costs and ensure compliance. Related Resources Learn more about services to support your prevention, detection and response. Rackspace Security Essentials Proactive Detection and Response What’s Causing the Cybersecurity Skills Gap? What’s Causing the Cybersecurity Skills Gap? Ready to start the conversation? Ready to start the conversation? Fill out the form to be connected to one of our experts. Fill out the form to be connected to one of our experts. By submitting this form, I acknowledge that someone from Rackspace Technology will contact me via email or phone to discuss my request. You may withdraw your consent to receive additional information from Rackspace Technology at any time. Information collected in this form is subject to the Rackspace Technology Privacy Notice . Rackspace Technology Support To create a ticket or chat with a specialist regarding your account, log into your account. Legacy Datapipe One (Service Now) Rackspace Sovereign Services UK Support Phone 1-800-961-4454 International Support +1-512-361-4935 Help Documentation Support Documentation API Documentation System status Email & Apps system status Rackspace system status Rackspace Technology Careers Rackspace Technology accelerates the value of the cloud during every phase of a customer’s digital transformation. Join us on our mission.",
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    "url": "https://docs.rackspace.com/docs/find-dns-host",
    "title": "Find Dns Host | Rackspace Documentation",
    "content": "This article describes how to locate your domain’s DNS host. If you need to configure your DNS for Rackspace Cloud Office Email products, see Set up DNS records for Cloud Office email . Prerequisites Applies to: Administrators Difficulty: Easy Time needed: Approximately 10 minutes Tools required: Internet browser For more information on prerequisite terminology, see Cloud Office support terminology . Find the DNS host Go to https://who.is/ and search for your domain. In the search results, the section labeled Name Servers shows the location of your DNS host. If any of the following server names are listed in the Name Servers section for your domain, Rackspace is most likely your DNS host and can assist you with editing your DNS records. For more information, see Set up DNS records for Cloud Office email . NS.RACKSPACE.COM NS2.RACKSPACE.COM DNS1.STABLETRANSIT.COM DNS2.STABLETRANSIT.COM DNS1.NAME-SERVICES.COM DNS2.NAME-SERVICES.COM DNS3.NAME-SERVICES.COM DNS4.NAME-SERVICES.COM DNS5.NAME-SERVICES.COM Go to https://who.is/ and search for your domain. In the search results, the section labeled Name Servers shows the location of your DNS host. If any of the following server names are listed in the Name Servers section for your domain, Rackspace is most likely your DNS host and can assist you with editing your DNS records. For more information, see Set up DNS records for Cloud Office email . NS.RACKSPACE.COM NS2.RACKSPACE.COM DNS1.STABLETRANSIT.COM DNS2.STABLETRANSIT.COM DNS1.NAME-SERVICES.COM DNS2.NAME-SERVICES.COM DNS3.NAME-SERVICES.COM DNS4.NAME-SERVICES.COM DNS5.NAME-SERVICES.COM To find the company that is hosting your domain's DNS (if it is not Rackspace), search Google for the entry found in the Name Servers section. To find the company that is hosting your domain's DNS (if it is not Rackspace), search Google for the entry found in the Name Servers section. If this search does not work, try contacting TRANSIT.COM DNS1.NAME-SERVICES.COM DNS2.NAME-SERVICES.COM DNS3.NAME-SERVICES.COM DNS4.NAME-SERVICES.COM DNS5.NAME-SERVICES.COM To find the company that is hosting your domain's DNS (if it is not Rackspace), search Google for the entry found in the Name Servers section. To find the company that is hosting your domain's DNS (if it is not Rackspace), search Google for the entry found in the Name Servers section. If this search does not work, try contacting any company that you pay for website hosting (one of them likely hosts your DNS). Note: Rackspace Cloud Office offers DNS hosting but not website hosting. If this search does not work, try contacting any company that you pay for website hosting (one of them likely hosts your DNS). Note: Rackspace Cloud Office offers DNS hosting but not website hosting. Add or edit entries for your DNS host The following websites provide instructions for editing your DNS records for some of the more common DNS hosts. If your host is not listed here, search the provider's knowledge base or contact its support for assistance with modifying your DNS. GoDaddy BlueHost HostGator Network Solutions 1&1 Updated 5 days ago",
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    "url": "https://www.rackspace.com",
    "title": "Www.Rackspace.Com | Rackspace Documentation",
    "content": "April Homepage Accelerating AI innovation with Rackspace AI launchpad Evaluate and deploy workloads faster with ready-to-use environments and expert support at every stage of AI adoption. The 2025 Rackspace Sustainability Report See how Rackspace is cutting emissions, scaling renewable energy and driving community programs across the globe. Foundry for AI by Rackpace (FAIR) Success Stories Learn how we’ve helped customers like J. Crew, Convera and Luckie across industries scale AI and deliver results. Microsoft licensing changes now in effect As Microsoft 365 discounts ended, we can help you determine the impact and adapt your strategy to manage your costs. Your mission, brought to life with our hybrid cloud and AI expertise As a leader in hybrid cloud and AI solutions, our purpose is to empower the world's inspiring missions through digital transformation. Whether you're modernizing applications, securing mission-critical workloads, automating operations or operationalizing AI, we provide the right cloud strategy, technology, expertise and services to help you succeed. We deliver these solutions through open innovation, differentiated professional and managed services, and our Fanatical Experience®. Run smarter with secure, scalable solutions tailored to your workloads. We help you manage complexity to boost performance and accelerate innovation — built to run and ready to evolve. Today’s private cloud is more versatile and efficient than ever. As industry pioneers, our private cloud solutions deliver the optimal performance, security and agility for each workload — backed by a full range of professional and managed services. Wherever you are on your cloud journey, we’ll meet you there and simplify your path forward. We can help you migrate, modernize and manage your Amazon Web Services (AWS), Microsoft Azure and Google Cloud environments and achieve your business outcomes. The Foundry for AI by Rackspace (FAIR™ ) enables you to move from AI experimentation to measurable outcomes — quickly, securely and at scale. Built on decades of experience helping customers adopt emerging technologies, we help you deploy AI to unlock efficiency and innovation across your organization. And our deep workload expertise means you have a partner ready for Day 2 and beyond. The Foundry for AI by Rackspace (FAIR™ ) enables you to move from AI experimentation to measurable outcomes — quickly, securely and at scale. Built on decades of experience helping customers adopt emerging technologies, we help you deploy AI to unlock efficiency and innovation across your organization. And our deep workload expertise means you have a partner ready for Day 2 and move from AI experimentation to measurable outcomes — quickly, securely and at scale. Built on decades of experience helping customers adopt emerging technologies, we help you deploy AI to unlock efficiency and innovation across your organization. And our deep workload expertise means you have a partner ready for Day 2 and beyond. The Foundry for AI by Rackspace (FAIR™ ) enables you to move from AI experimentation to measurable outcomes — quickly, securely and at scale. Built on decades of experience helping customers adopt emerging technologies, we help you deploy AI to unlock efficiency and innovation across your organization. And our deep workload expertise means you have a partner ready for Day 2 and beyond. See more case studies Decades of expertise matched with thousands of experts Expert guidance so you can maximize the benefits of modern cloud Strategic Partnerships We partner with the world's leading innovators to solve our customers' biggest challenges, combining the best technologies to create high-performing solutions. Recognized leadership Providing innovation and leadership in the technology services industry for 20+ years. Leader in ISG Provider Lens: Microsoft Partner Ecosystem, 2025 Leader in ISG Provider Lens: Private/Hybrid Cloud – Data Center Services & Solutions, 2025 Leader in ISG Provider Lens: Cybersecurity Solutions & Services, 2025 Leader in ISG Provider Lens: Google Cloud Partner Ecosystem, 2025 Leader in Everest Group: Cloud Services for Mid-market Enterprises Peak Matrix Assessment 2025 Leader in ISG Provider Lens: AWS Partners Ecosystem, 2024 Leader in Frost Radar: Healthcare Enterprise Cloud Managed Services Providers, 2024 Leader in PeMa Quadrant: Gen AI Services Providers, 2024 Leader in ISG Provider Lens: Multi Public Cloud Solutions & Services, 2024 Major Player in IDC Marketscape: European Microsoft Azure Managed Services 2025 Vendor Assessment Major Player in IDC Marketscape: Worldwide Cloud Professional Services 2024 Vendor Assessment Major Player in IDC Marketscape: Middle East and Africa Cloud Professional Services 2024 Vendor Assessment Major Player in IDC Marketscape: Asia/Pacific Managed Cloud Services 2024-2025 Vendor Assessment Major Player in IDC Marketscape: Canadian Managed Multicloud Services 2024 Vendor Assessment Major Player in IDC Marketscape: Worldwide Managed Public Cloud Services 2023 Vendor Assessment Major Contender in Everest Group Healthcare Industry Cloud Peak Matrix Assessment 2024 Major Contender in Everest Group Private Equity IT Services Peak Matrix 2024 Niche Player in Gartner Magic Quadrant and Critical Capabilities for Public Cloud IT Transformation Services, 2024 Latest insights Discover perspectives from industry experts around digital transformation, cloud trends, and innovations such as gener 2024 Vendor Assessment Major Player in IDC Marketscape: Asia/Pacific Managed Cloud Services 2024-2025 Vendor Assessment Major Player in IDC Marketscape: Canadian Managed Multicloud Services 2024 Vendor Assessment Major Player in IDC Marketscape: Worldwide Managed Public Cloud Services 2023 Vendor Assessment Major Contender in Everest Group Healthcare Industry Cloud Peak Matrix Assessment 2024 Major Contender in Everest Group Private Equity IT Services Peak Matrix 2024 Niche Player in Gartner Magic Quadrant and Critical Capabilities for Public Cloud IT Transformation Services, 2024 Latest insights Discover perspectives from industry experts around digital transformation, cloud trends, and innovations such as generative AI – all to help you determine your best path forward. The AI Acceleration Gap: Why Some Enterprises Are Surging Ahead The 2025 State of Cloud Report The 2025 State of Cloud Report The Impact of AI on the BFSI Industry Unlocking Agility: Why Hybrid Cloud is the New Normal Ready to start the conversation? We’re experts on your side, doing what it takes to get the job done right — from the first consultation to your daily operations.",
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    "url": "https://docs.rackspace.com/docs/how-to-set-up-o365-via-your-cloud-office-control-panel",
    "title": "How To Set Up O365 Via Your Cloud Office Control Panel | Rackspace Documentation",
    "content": "Get quick answers to common questions about setting up Rackspace Office 365. Prerequisites Applies to: Cloud Office Administrator Difficulty: Moderate Time Needed: 30-60 minutes Tools required: Cloud Office Control Panel & Office 365 Administrator access The purpose of this document is to provide instruction on how to setup a brand new Office 365 environment through Rackspace. For more information about prerequisite terminology, see Cloud Office support terminology . Create a Microsoft 365 tenant The Microsoft 365 tenant that you create is permanent. If you already have an existing tenant for your Office 365 account, open a Rackspace support ticket so we can transfer it for you. Log in to the Cloud Office Control Panel using your Rackspace Cloud Office admin ID and password. In the Microsoft Office 365 section, select Add Office 365 . Enter a tenant name using only letters and numbers. A tenant is a unique name for your organization within the Office 365 portal. Your tenant name is your account ID on Microsoft’s systems. If the tenant ID that you enter is valid and available, a green check box appears next to the name. Enter a tenant name using only letters and numbers. A tenant is a unique name for your organization within the Office 365 portal. Your tenant name is your account ID on Microsoft’s systems. If the tenant ID that you enter is valid and available, a green check box appears next to the name. Fill in the requested information. All fields are required. Fill in the requested information. All fields are required. Click Save/Create Tenant. Log in to the Office 365 portal Log in to the Manage Office 365 at Rackspace Control Panel with the Global Administrator of your tenant. This portal will take you to your Rackspace Office 365 Management Page . Add an Office 365 License Click on Product Catalog > Select Microsoft365 on the left sidebar. Scroll down and Select one of the following Exchange Online plans based on your mailbox size requirements: If your mailbox is under 48GB choose Plan 1. If your mailbox is over 48GB choose Plan 2. If your mailbox is under 48GB choose Plan 1. If your mailbox is over 48GB choose Plan 2. Enter the number of licenses to match mailbox quantity required and select “Monthly” commitment option. Click Add Product. Note: It may take a moment for provisioning to complete. Go back to Manage Office 365 at Rackspace Control an Office 365 License Click on Product Catalog > Select Microsoft365 on the left sidebar. Scroll down and Select one of the following Exchange Online plans based on your mailbox size requirements: If your mailbox is under 48GB choose Plan 1. If your mailbox is over 48GB choose Plan 2. If your mailbox is under 48GB choose Plan 1. If your mailbox is over 48GB choose Plan 2. Enter the number of licenses to match mailbox quantity required and select “Monthly” commitment option. Click Add Product. Note: It may take a moment for provisioning to complete. Go back to Manage Office 365 at Rackspace Control Panel . This portal will take you to your Rackspace Office 365 Management Page . Click on Office 365 Admin Center on the left sidebar to be logged in to the Office 365 Admin Center automatically. When you first log in, the Office 365 portal requires you to enter and confirm a new password. After you confirm the password, the only user who can log in to your Office 365 account is admin@{tenantName}.onmicrosoft.com, until new users are created. Add Users and assigning a license After you have verified your domain in the tenant, you can add users and assign licensing as follows: Log in to your Office 365 Control Panel . From the left menu, select My Users . Select Add User & complete new user form Now assign a license to the newly added user (steps below) Log in to your Office 365 Control Panel. From the left menu, select My Users. Find the user you want to assign the license to and select Manage. Select the license you’d like to apply to the user. Click Save at the bottom of the page to finish the process. To access your new Microsoft Exchange Online Mailbox: 1.1 Go to https://outlook.office.com in a browser Login with your email address: 2.1 Example: Username: [email protected] Password: (password created during user creation) FAQ No. Admins are responsible for updating their domain’s DNS records. Rackspace does not have access to your externally hosted DNS and cannot accept access to external DNS hosting accounts. Appendix The default domain in Office 365® is {tenantName}.onmicrosoft.com . Until you add your own domain to Office 365, any new users that you create contain the default domain name. To add a domain follow the steps below. Log in to your Office 365 Control Panel . From the left menu, select a drop-down menu labeled “More : Username: [email protected] Password: (password created during user creation) FAQ No. Admins are responsible for updating their domain’s DNS records. Rackspace does not have access to your externally hosted DNS and cannot accept access to external DNS hosting accounts. Appendix The default domain in Office 365® is {tenantName}.onmicrosoft.com . Until you add your own domain to Office 365, any new users that you create contain the default domain name. To add a domain follow the steps below. Log in to your Office 365 Control Panel . From the left menu, select a drop-down menu labeled “More”. Select Manage In Microsoft 365 Admin Center . From the left menu, select Show All -> Settings , and then select Domains . In the Domains section, click Add Domain . Enter the domain name when prompted, and then click Use this domain . You will be taken to a page titled “Verify that you own the domain.” This step requires you to log in to your domain’s DNS host portal. If you do not know what your DNS host is, see Find your DNS host . Select the Add a TXT record to the domains DNS record option, and then select Continue . Copy the TXT record information provided on the Verify domain page. Log in to your domain’s DNS host portal. Add the TXT record by using the information provided on the Verify domain page. Save this change at your DNS host & allow 15-30 mins for your record to propagate. After the TXT record fully propagates, select Verify in the Microsoft Admin Center . After Office 365 verifies your domain and you are ready to use your services, you need to finalize your setup by configuring the remaining DNS entries for your Office 365 services. Use the following steps to configure the DNS records for your Office 365 services: Log in to your Office 365 Control Panel . From the left menu, select a drop-down menu labeled “More”. Select Manage In Microsoft 365 Admin Center . From the left menu, select Show All -> Settings , and then select Domains . In the Domain section select the Domain you want to configure services for. From the Domain setup wizard, select Continue Setup from the top menu. On the Set up your online services screen, select I’ll manage my own DNS records and click Next . When prompted, select the online services you want to configure. The selection is based on the current licenses that are assigned to your users to your Office 365 Control Panel . From the left menu, select a drop-down menu labeled “More”. Select Manage In Microsoft 365 Admin Center . From the left menu, select Show All -> Settings , and then select Domains . In the Domain section select the Domain you want to configure services for. From the Domain setup wizard, select Continue Setup from the top menu. On the Set up your online services screen, select I’ll manage my own DNS records and click Next . When prompted, select the online services you want to configure. The selection is based on the current licenses that are assigned to your users. After selecting your online services, click Next . This step requires you to log in to your domain’s DNS host portal. Log in to your DNS host and copy the records from the table provided into your DNS host. Save this change at your DNS host & allow 15-30 mins for your record to propagate. Once your new DNS records have propagated, go back to your Microsoft Admin Center & select Verify . Note: In rare cases it can take up to 24-48 hours for the DNS records to fully propagate from your DNS host and for Office 365 to verify them. Updated 5 days ago",
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    "url": "https://docs.rackspace.com/docs/android-gmail-setup-office365",
    "title": "Android Gmail Setup Office365 | Rackspace Documentation",
    "content": "Prerequisites Applies to: User Difficulty: Easy Time needed: Setting up email takes about five minutes. Propagation of email inside the Gmail® application depends on the size of the mailbox as well as the internet speed. Tools required: Licensed user, Android® device with the Gmail application. Configure your mailbox Use the following steps to set up your Office 365® Exchange® Mailbox: Click Gmail . Click Gmail . Click on the menu icon in the top-left corner of the screen. Click on the menu icon in the top-left corner of the screen. Click Settings . Click Settings . Click Add Account . Click Add Account . Select Exchange and Microsoft 365 . Select Exchange and Microsoft 365 . Enter an Office 365 email address. Enter an Office 365 email address. Click Next . Click Next . Enter your password and click Next . Enter your password and click Next . If the Redirect request screen displays, you see the follow message: To configure your account, Gmail is being asked to send account info to https://autodiscover-s.outlook.com/autodiscover/autodiscover.xml is this ok? If the Redirect request screen displays, you see the follow message: To configure your account, Gmail is being asked to send account info to https://autodiscover-s.outlook.com/autodiscover/autodiscover.xml is this ok? Click OK . Click OK . When you see the Remote security administration and approve additional security measures, click OK to finalize the setup. When you see the Remote security administration and approve additional security measures, click OK to finalize the setup. Basic instruction Now that you have configured the exchange mailbox, here are a few basic functions within the Apple® mail application on the device: In the Mail app, tap the New Message pen inside a square icon at the bottom-right side of the screen. In the Mail app, tap the New Message pen inside a square icon at the bottom-right side of the screen. Compose the message. Compose the message. Tap the paper airplane (send icon) in the upper-right corner of the screen. Tap the paper airplane (send icon) in the upper-right corner of the screen. Tap the message that you want to reply to or forward. Tap the message that you want to reply to or forward. Choose if you want to Reply , Reply All ,or Forward the email. tap the New Message pen inside a square icon at the bottom-right side of the screen. In the Mail app, tap the New Message pen inside a square icon at the bottom-right side of the screen. Compose the message. Compose the message. Tap the paper airplane (send icon) in the upper-right corner of the screen. Tap the paper airplane (send icon) in the upper-right corner of the screen. Tap the message that you want to reply to or forward. Tap the message that you want to reply to or forward. Choose if you want to Reply , Reply All ,or Forward the email. Reply : Sends your response to only the person that sent the message. Reply All : Sends your response to everyone the message was sent to, including the CC field recipients. Forward : Sends your response to sends the message to another person or group. Choose if you want to Reply , Reply All ,or Forward the email. Reply : Sends your response to only the person that sent the message. Reply All : Sends your response to everyone the message was sent to, including the CC field recipients. Forward : Sends your response to sends the message to another person or group. After you compose your message, tap the paper airplane (send icon) . After you compose your message, tap the paper airplane (send icon) . Updated 5 days ago",
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  {
    "url": "https://docs.rackspace.com/docs/identifying-suspicious-email-copy",
    "title": "Identifying Suspicious Email Copy | Rackspace Documentation",
    "content": "This article describes how Rackspace Email Webmail identifies suspicious emails. Prerequisites Applies to: Administrator and User Difficulty: Easy Tools required: Webmail Access Suspicious email is a gray area between legitimate email and spam. Webmail employs Domain-based Message Authentication, Reporting, and Conformance (DMARC) indicators to determine if an email is suspicious. There are several other items you can see that indicate if an email is legitimate. These indicators are simple but are extremely valuable in determining the validity of a message. Messages that are deemed suspicious show a yellow warning banner in Webmail’s preview pane. The intent of this banner is to encourage you to confirm the legitimacy of the sender and the contents of the message before clicking on any links, downloading any attachments, or replying. Webmail clearly shows the display name and email address of the sender. Comparing the display name to the email address is a simple way to check for display name spoofing. Display name spoofing is when bad guys place a name that you recognize in the From address, such as the name of your manager, but the associated email address is not for that person. For example, Webmail shows you \"From: John Doe < [email protected] >\". Assuming John Doe is your manager’s name, < [email protected] > is definitely not your manager’s email address. Webmail shows you if the domain of the sender does not match the domain used to send the message. The domain that sent the message is represented by the 'sent from' added to the sender's address. In some cases, this situation is normal for sending services that are used for marketing and sales campaigns, newsletters, and similar email distributions. However, it can also be an indication of spoofing. Building on the previous example, if the same bad guy compromised a Gmail mailbox and is sending email pretending to be your manager, it appears in Webmail as \"From: John Doe < [email protected] > sent from gmail.com\". Assuming your manager never uses Gmail for work purposes, this is a clear indicator that the message is suspicious. To report suspicious email as spam, you can drag the message to the Spam folder, or you can click Report Spam in the More menu. Remember, it is always a best to verify any request for personal information or money that is received via email. For more information about how to recognize phishing previous example, if the same bad guy compromised a Gmail mailbox and is sending email pretending to be your manager, it appears in Webmail as \"From: John Doe < [email protected] > sent from gmail.com\". Assuming your manager never uses Gmail for work purposes, this is a clear indicator that the message is suspicious. To report suspicious email as spam, you can drag the message to the Spam folder, or you can click Report Spam in the More menu. Remember, it is always a best to verify any request for personal information or money that is received via email. For more information about how to recognize phishing emails, visit our blog at https://blog.rackspace.com/email-phishing-rise-mailbox-safe . Updated 5 days ago",
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    "url": "https://docs.rackspace.com/docs/install-configure",
    "title": "Install Configure | Rackspace Documentation",
    "content": "Proper installation and configuration of essential software is critical for database functionality. Rackspace installs and configures the following software for a variety of databases: Additional database platforms can be supported upon request. Rackspace has a wide variety of partners who offer support and has Rackers willing to learn a new technology. If your chosen platform is not already supported, let us know. Modification and configuration services Though clients are responsible for database content, Rackspace performs modification and configuration tasks in accordance with explicit client instructions. Connectivity management DBAs manage connectivity between the client application and the databases in order to ensure efficient and uninterrupted communication. Utilizing database performance tools, DBAs can identify database tasks that are not tuned for optimal performance. Rackspace assists clients in designing connection pooling strategies to maximize usability of their database infrastructure. This service is provided as an initial design requirement or on an on-going basis. The following performance tools are included: SQL*Net Java Database Connectivity (JDBC) connection pools Oracle SQL*Net Event notification If threshold warning levels exceed a critical parameter, an alert is sent to the monitoring system. Based on the specific alert, a ticket is created that notifies the Support team when the client needs to be contacted. Rackspace collaborates with the client to resolve problems within an agreed-upon timeframe. Updated 5 days ago",
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  {
    "url": "https://www.rackspace.com/login",
    "title": "Login | Rackspace Documentation",
    "content": "Rackspace Technology Support To create a ticket or chat with a specialist regarding your account, log into your account. Legacy Datapipe One (Service Now) Rackspace Sovereign Services UK Support Phone 1-800-961-4454 International Support +1-512-361-4935 Help Documentation Support Documentation API Documentation System status Email & Apps system status Rackspace system status",
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    "url": "https://docs.rackspace.com/docs/manage-your-api-key",
    "title": "Manage Your Api Key | Rackspace Documentation",
    "content": "You can manage your Rackspace Technology assets with an Application Programmer Interface (API). Review the catalog of Rackspace Technology APIs for more information. To begin using Rackspace APIs, you need your API key. Your API key is a unique alphanumeric identifier associated with your account. You can use it for universal authentication commands for all of your services. View your API key Follow these steps to view your API key: Log in to the Rackspace Technology Customer Portal . Click your username and select My Profile and Settings from the global navigation menu. Scroll to the Security Settings section. Select Show next to the Rackspace API Key . Reset your API Follow these steps to reset your API key: Log in to the Rackspace Technology Customer Portal . Click your username and select My Profile and Settings from the global navigation menu. Scroll to the Security Settings section. Select Reset next to the Rackspace API Key . From the confirmation window, select Generate New Key . Your new API key displays. Note: When you reset your API key, any third-party applications are disconnected until you set the new API key in your application. If you are using your API key as a part of server code with a site or application, the site or application also breaks. Update your API key for any application to which you connected with the previous API key. Updated 5 days ago",
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  {
    "url": "https://docs.rackspace.com/docs/introduction-to-mongodb",
    "title": "Introduction To Mongodb | Rackspace Documentation",
    "content": "MongoDB® is an open-source NoSQL database. MongoDB stores data in JSON-like documents that can vary in structure. Because MongoDB uses dynamic schemas, users can create records without defining the data structure first. MongoDB stores related information together, which enables queries to process more quickly. To retrieve information, users leverage the MongoDB query language. Prerequisites For an introduction to NoSQL databases, see the following articles: Types of databases Examples of RDBMS and NoSQL databases Terminology and concepts Many concepts in MongoDB have close analogies to concepts in relational databases such as Oracle Database®. The following table compares the basic terminology and concepts: Feature comparison The following table compares the features of MongoDB with the features of Oracle Database: Query language Both MongoDB and Oracle Database have their own rich query language. However, there are some differences between them. Oracle Database supports procedures and functions for manipulating the data returned from the SELECT statement to handle advanced queries. In contrast, MongoDB uses callback functions for advanced queries. The mongo shell uses the JavaScript programming language to run these functions. Can you use MongoDB and Oracle Database together? Yes. There are many examples of hybrid deployments of MongoDB and Oracle Database, particularly among e-commerce applications. The flexible data model that MongoDB uses is a good fit for product catalogs because catalogs typically include multiple products with different attributes. However, Oracle Database is generally used for checkout systems because these systems require complex transactions. Oracle Database is better suited to handle such transactions because it uses ACID (Atomicity, Consistency, Isolation, Durability) as its integrity model. This model gives Oracle Database integrity features that MongoDB doesn't offer, such as isolation, referential integrity, and revision control. In other cases, new business requirements push organizations to adopt MongoDB to incorporate next-generation components into their applications. For example, both MongoDB and Oracle Database use conditional entry updates, composite keys, Unicode characters, and full-text search. However, MongoDB also has a built-in map-reduce function for aggregating large amounts of data. Next step Introduction to Apache Cassandra® Use the Feedback tab to make any comments or ask questions. You can also start a conversation with us . Updated 5 days ago",
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    "title": "Clear Your Sitecore Caches | Rackspace Documentation",
    "content": "After you publish changes to your Sitecore site , you might want to manually clear your caches after publishing the changes. Sitecore administrators can view their Sitecore cache administration page using the URL https://{sitecoreurl}/sitecore/admin/cache.aspx . However, Sitecore cache administration pages are blocked for security purposes. To clear your caches, Sitecore recommends restarting your Sitecore site's web app in the Microsoft Azure portal. This action creates a fresh cache for your website's content. Restarting your web app can cause temporary downtime for your website. Prerequisite Your login credentials for the Azure portal. For information about how to log in to the Azure portal, see Sitecore Cloud portals and account management . Restart the web app for Azure Log in to the Azure portal . Log in to the Azure portal . Browse to your Sitecore site's web app. Browse to your Sitecore site's web app. In the Overview section, click Restart . In the Overview section, click Restart . When you are prompted to restart the web app, Select Yes . When you are prompted to restart the web app, Select Yes . Updated 5 days ago",
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    "title": "Integrate Email Archiving With Outlook | Rackspace Documentation",
    "content": "This article describes how to create a folder in Microsoft Outlook that connects to your archived mail. Warning: This feature can no longer be configured in Outlook 2016. Copy the URL of your archive login. It should look similar to the following URL: https://domainnamecom.archivesrvr.com/login/new Note: You must log out of the Archive Manager first, and then copy the URL from your web browser. Copy the URL of your archive login. It should look similar to the following URL: https://domainnamecom.archivesrvr.com/login/new Note: You must log out of the Archive Manager first, and then copy the URL from your web browser. Replace /login/new with /outlook/user . Replace /login/new with /outlook/user . Log in to Microsoft Outlook. Log in to Microsoft Outlook. In Outlook, create a new folder by right-clicking Inbox and selecting Create New Folder . In Outlook, create a new folder by right-clicking Inbox and selecting Create New Folder . Edit the name of your new folder by right-clicking New Folder and selecting Properties . You can choose any folder name that you want. Edit the name of your new folder by right-clicking New Folder and selecting Properties . You can choose any folder name that you want. Integrate the new Outlook folder with your personal archive, as follows: a. Right-click the newly created folder and select Properties . b. Click the Home Page tab, and paste in the URL that you copied in step 1 and altered in step 2. c. Click OK . Integrate the new Outlook folder with your personal archive, as follows: a. Right-click the newly created folder and select Properties . b. Click the Home Page tab, and paste in the URL that you copied in step 1 and altered in step 2. c. Click OK . Open your newly integrated Microsoft Outlook folder. You should now be directly connected to your personal archive. Open your newly integrated Microsoft Outlook folder. You should now be directly connected to your personal archive. Updated 5 days ago",
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    "url": "https://docs.rackspace.com/docs/faq-1",
    "title": "Faq 1 | Rackspace Documentation",
    "content": "What is RackConnect Global? RackConnect® Global is a software-defined, multi-cloud interconnection platform that links Rackspace Technology customers with other Rackspace data centers, third-party data centers, and third-party clouds through direct, private, low-latency, virtual connections. All traffic flowing between every endpoint avoids the public Internet and instead rides the Rackspace private backbone. Why should I care about avoiding the public Internet? The average enterprise uses at least five different multi-cloud platforms. A typical mix includes the following offerings: On-premises private clouds Colocation Hosted private cloud Public cloud Multiple Software-as-a-Service (SaaS) Data stored and processed in each must flow from one to the other rapidly and securely. Over two-thirds of data traffic travels east-west between clouds rather than north-south to the end-user. This flow of information is susceptible to intrusion. If an adversary can make their way into the east-west traffic, there's a good chance they could make their way quickly across the network and into your platforms. How does RackConnect Global work? RackConnect Global is an ecosystem of ecosystems . Rackspace has linked the leading interconnection exchanges and cloud providers to our proprietary backbone. After you connect with the Rackspace Backbone through a Rackspace data center or edge location (backbone routers in third-party connectivity-rich colocation sites), you can spin up Virtual Connections across the Rackspace footprint as well as Partner and Provider ecosystems. These virtual connections enable Rackspace to provide multiple paths for connecting with all your workloads and applications, wherever they are across the globe for an integrated hybrid connectivity experience. For more details, see https://www.rackspace.com/cloud/hybrid/rackconnect/global . Who is the audience for RackConnect Global, and what pain points does it alleviate? Any company that uses a Rackspace service (such as colocation, dedicated hosting, server virtualization, private cloud, managed public cloud, or application services) and at least one other IT service provider should find RackConnect Global of tremendous value. The private, secure, low-latency solution saves traffic flowing between all connected environments—Rackspace and third-party—from riding the insecure and bogged down public Internet. In addition, compared to procuring long-term individual point-to-point connections from a telecommunications carrier between each of your clouds, RackConnect Global RackConnect Global, and what pain points does it alleviate? Any company that uses a Rackspace service (such as colocation, dedicated hosting, server virtualization, private cloud, managed public cloud, or application services) and at least one other IT service provider should find RackConnect Global of tremendous value. The private, secure, low-latency solution saves traffic flowing between all connected environments—Rackspace and third-party—from riding the insecure and bogged down public Internet. In addition, compared to procuring long-term individual point-to-point connections from a telecommunications carrier between each of your clouds, RackConnect Global Any-to-Any connectivity is significantly more cost-effective, more flexible, and easier to implement. What are the primary use cases? RackConnect Global is the primary mechanism for linking multiple Rackspace services across different locations. It also enables customers to link services deployed in Rackspace data centers with third-party cloud environments regardless of whether Rackspace manages them. Customers also frequently use RackConnect Global to tether Rackspace services with third-party colocation facilities and network carriers. RackConnect Global is of particular value for facilitating multi-cloud strategies. Because the public cloud scalability and elasticity make it incrementally more expensive, it’s prudent to deploy as much of the workload as possible within a static private cloud environment and only burst into the dynamic public cloud when you require additional resources. RackConnect Global is ideal for ensuring private clouds and borrowed public cloud resources across any number of providers all function together as a seamless and secure environment from an end-user standpoint. In what regions is the service available? We have RackConnect Global-enabled data centers and edge locations located across North America, Europe, Asia, and Australia, as shown in the following table: What are the connectivity options for users to establish a connection with RackConnect Global? Users can connect external environments by using the following methods: Physically cross-connect with Rackspace edge location routers within same colocation environment Become a participant on the Equinix Cloud Exchange Fabric or Megaport cloud exchange Procure a local loop from a telecommunications carrier to the most proximate RackConnect Global-enabled Rackspace data center or edge location What speeds does RackConnect Global support? RackConnect Global supports connectivity speeds of 50 Mbps, 100 Mbps, 200 Mbps, 500 Mbps, 1 Gbps, 2 Gbps, 5 Gbps, and 10 Gbps. Is the traffic secure? Yes. Use RackConnect Global to transfer data securely without going over the Internet, the following methods: Physically cross-connect with Rackspace edge location routers within same colocation environment Become a participant on the Equinix Cloud Exchange Fabric or Megaport cloud exchange Procure a local loop from a telecommunications carrier to the most proximate RackConnect Global-enabled Rackspace data center or edge location What speeds does RackConnect Global support? RackConnect Global supports connectivity speeds of 50 Mbps, 100 Mbps, 200 Mbps, 500 Mbps, 1 Gbps, 2 Gbps, 5 Gbps, and 10 Gbps. Is the traffic secure? Yes. Use RackConnect Global to transfer data securely without going over the Internet, by using a private circuit that others don't share—for an additional layer of protection for your business data and apps. The service does not provide encryption of any sort. It's purely an MPLS VPN connection. The traffic rides through the Rackspace backbone (the network that interconnects Rackspace regions and provides connectivity outside of Rackspace) without hitting the Internet path and is inherently secure. Does the service have an SLA? Yes. RackConnect Global includes a 99.99% Connectivity Uptime Guarantee, industry-leading SLAs, and the commitment to 24x7x365 service and support that’s at the core of what we do. Rackspace guarantees that the termination endpoint for the RackConnect Global Service virtual circuit can accept connections 99.99% of the time in any calendar month, provided that there are two or more virtual circuit termination endpoints at the Rackspace data center location. You can read the agreement at https://www.rackspace.com/information/legal/rackconnect-global-regionlink . Updated 5 days ago",
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    "url": "https://docs.rackspace.com/docs/sitecore-managed-cloud-topologies",
    "title": "Sitecore Managed Cloud Topologies | Rackspace Documentation",
    "content": "Sitecore Managed Cloud Premium – FAQ . The following table describes differences between various Sitecore XP environments for the Sitecore Managed Cloud service, as well as their related Azure components. Customers can purchase these configurations under both Prod and NonProd SLA's. Tiers and topologies are subject to availability. Check Sitecore Managed Cloud Premium – FAQ for currently supported tiers for provisioning new Sitecore Managed Cloud, as well as Microsoft Azure data center compatibility information. Experience Management = not provisioned by default but supported = not provisioned by default but supported Experience Platform = not provisioned by default but supported Experience Database = not provisioned by default but supported Next steps For more information about Sitecore Managed Cloud, see Sitecore Managed Cloud Premium – FAQ . Updated 5 days ago",
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    "url": "https://docs.rackspace.com/docs/what-is-email-spoofing",
    "title": "What Is Email Spoofing | Rackspace Documentation",
    "content": "Email spoofing use spam and phishing as a way to fool people into thinking a message came from someone or company they know and can trust. The attacker forges email headers in spoofing attacks so that client software shows the false sender address, which most users believe to be a legitimate source. Users will not notice the counterfeit sender in a message until they examine the sender more carefully. They are more likely to trust a name, or a company name they are familiar with and as a result, they'll click on fraudulent sites, open virus attachments, send personal information, and even wire money. Antimalware software and recipient servers can help detect and filter fraudulent messages. What to look for in a suspected fraudulent email: Fake or uncommon senders for example: “Billy Smith” [email protected] (real address) “Billy Smith” [email protected] (fake address) “Billy Smith” [email protected] (real address) “Billy Smith” [email protected] (fake address) Identify that the 'From' email address matches the display name. If the reply-to address does not match the sender or the site that they claim to be representing, most likely the email is fraudulent. If the reply-to address does not match the sender or the site that they claim to be representing, most likely the email is fraudulent. Things to keep in mind when you receive a suspicious email: Ask yourself: Was I expecting this message? Does this email make sense? Am I being pushed to acty quickly? Was I expecting this message? Does this email make sense? Am I being pushed to acty quickly? Examine the email and look for: Sense of urgency Unsolicited request of personal information Generic greeting/signature Unfamiliar links or attachments Sense of urgency Unsolicited request of personal information Generic greeting/signature Unfamiliar links or attachments Contact the sender of the message through a trusted channel If the email appears legitimate, but still seems suspicious, it is best to contact the supposed sender through a trusted phone number or open a new outgoing email message using their real email address found in the address book. Do not reply to the message in question. If the email appears legitimate, but still seems suspicious, it is best to contact the supposed sender through a trusted phone number or open a new outgoing email message using their real email address found in the address book. Do not or attachments Sense of urgency Unsolicited request of personal information Generic greeting/signature Unfamiliar links or attachments Contact the sender of the message through a trusted channel If the email appears legitimate, but still seems suspicious, it is best to contact the supposed sender through a trusted phone number or open a new outgoing email message using their real email address found in the address book. Do not reply to the message in question. If the email appears legitimate, but still seems suspicious, it is best to contact the supposed sender through a trusted phone number or open a new outgoing email message using their real email address found in the address book. Do not reply to the message in question. How Email Spoofing Works Many consumers do not check headers before connecting with an email sender, despite the fact that they reveal the genuine route and sender. The three major components of an email are: The sender address The recipient address The body of the email The Reply-To field is another component that is frequently exploited in phishing. This field can potentially be customized by the sender and utilized in phishing attacks. The Reply-To address, which can differ from the sender's address, instructs the client email software where to send a reply. Email servers and the SMTP protocol, once again, do not verify if this email is genuine or counterfeit. It is up to the user to notice that the reply is being sent to the incorrect person. An example of a falsified email is as follows: Recognize a spoof message Scammers change different parts of an email to make it appear as if the communication was sent by someone other than the intended recipient. You must read the email headers of a suspected faked message to see the attributes listed below. Some instances of faked properties are as follows: FROM: This appears to come from a legitimate source on a spoofed message. REPLY-TO: This can also be spoofed, but a lazy scammer might leave the actual REPLY-TO address. If you see a different sending address here, it might be a spoofed email. RETURN-PATH: This can also be spoofed, but a lazy scammer might leave the actual RETURN-PATH address. If you see a different sending address here, it might be a spoofed email. SOURCE IP address or \"X-ORIGIN\" address: This is typically more difficult to alter, but it is possible. The first three attributes can be changed by a spoofer using settings in Microsoft Outlook, Gmail, Hotmail, or other email applications a lazy scammer might leave the actual REPLY-TO address. If you see a different sending address here, it might be a spoofed email. RETURN-PATH: This can also be spoofed, but a lazy scammer might leave the actual RETURN-PATH address. If you see a different sending address here, it might be a spoofed email. SOURCE IP address or \"X-ORIGIN\" address: This is typically more difficult to alter, but it is possible. The first three attributes can be changed by a spoofer using settings in Microsoft Outlook, Gmail, Hotmail, or other email applications. They can also change the fourth characteristic, the IP address, although a phony IP address takes more extensive user knowledge to be believable. CEO fraud, also known as corporate email compromise, is a frequent email spoofing attack (BEC). In BEC, the attacker impersonates a corporate executive or owner by spoofing the sender's email address. An employee in the financial, accounting, or accounts payable departments is frequently the target of this attack. When a request comes from someone they trust, especially an authority figure, even the most intelligent and well-intentioned employees might be duped into sending money. How to Protect from Email Spoofing Even with email protection in place, some harmful email messages manage to make their way into users' inboxes. There are numerous actions you may take to avoid becoming a victim of email fraud, whether you're a financial decision-maker or someone who uses personal email at work: Never click a link to go to a website that requires authentication. Always enter the official domain into your browser and authenticate there. Because the steps for viewing email headers varies depending on the email client, seek up how to view email headers for your mailbox program first. Then, open email headers and check for a PASS or FAIL response in the Received-SPF part of the headers. Use a search engine to copy and paste the contents of an email message. The text used in a typical phishing assault has almost certainly already been disclosed and published on the Internet. Emails purporting to be from an official source but with poor spelling or language should be avoided. Don't open attachments from unfamiliar or dubious senders. Emails offering huge sums of money or anything else that sounds too good to be true are almost always a scam. Be wary of emails that convey a sense of impending doom or peril. Phishing and BEC attempts to bypass receivers' inherent skepticism by implying that something horrible will happen SPF part of the headers. Use a search engine to copy and paste the contents of an email message. The text used in a typical phishing assault has almost certainly already been disclosed and published on the Internet. Emails purporting to be from an official source but with poor spelling or language should be avoided. Don't open attachments from unfamiliar or dubious senders. Emails offering huge sums of money or anything else that sounds too good to be true are almost always a scam. Be wary of emails that convey a sense of impending doom or peril. Phishing and BEC attempts to bypass receivers' inherent skepticism by implying that something horrible will happen if they do not act promptly. If the alert warns of upcoming account closures, scheduled payment failures, or questionable behavior on one of your financial accounts, proceed with caution. Instead of clicking on the link in the email, go to the website directly through your browser. Combat spoofing The primary line of protection against these types of attacks is user education. If you receive a faked communication, you should follow these steps: Blocklist any fake email addresses or IP addresses listed in the REPLY-TO, RETURN-PATH, or SOURCE IP fields. Blocklist addresses, domains, and IP addresses in Rackspace Email has instructions. If you or your users gave that information at any stage, change your email account's password right away. Inform the rest of your company about the circumstance. Because you can't stop spoofing, it's perhaps the most aggravating form of abuse to deal with. Spoofing is akin to drafting a bunch of letters and signing them with someone else's name. You can image how tough it would be to track down that information. Implementing SPF, DKIM, and DMARC records in that order is the most important move you can make as an administrator. These are DNS records that offer extra levels of protection to your domain name to prevent fraudulent email from being sent out. Sender Policy Framework (SPF) records assist recipient mail servers in detecting illegitimate domain use, such as forgeries (spoofing). First, create an SPF record policy. Note: If you send email on behalf of your domain from other providers, be sure to include their sending servers in the same SPF record. Make no more than one SPF record. DomainKeys Identified Mail (DKIM) records give mail sent from your domain a digital signature, indicating that it is allowed mail. See Enable DKIM in the Cloud Office Control Panel for details on how to enable DKIM for prevent fraudulent email from being sent out. Sender Policy Framework (SPF) records assist recipient mail servers in detecting illegitimate domain use, such as forgeries (spoofing). First, create an SPF record policy. Note: If you send email on behalf of your domain from other providers, be sure to include their sending servers in the same SPF record. Make no more than one SPF record. DomainKeys Identified Mail (DKIM) records give mail sent from your domain a digital signature, indicating that it is allowed mail. See Enable DKIM in the Cloud Office Control Panel for details on how to enable DKIM for your Rackspace Cloud Office email. The process continues with the creation of a DKIM record. DMARC (Domain Message Authentication Reporting and Compliance) records inform recipient mail servers that messages transmitted from that domain follow DKIM and SPF standards. Your DKIM and SPF policies are then used by the recipient mail server to validate the message you sent. You can enforce DKIM and SPF records by creating a DMARC record policy. This is the final stage of the procedure. Using record policies safeguards the integrity of internal emails as well as your domain's outward reputation. You must carefully follow a multi-step approach to implement this protection. Create a DMARC policy for more details.\\ Use the Feedback tab to make any comments or ask questions. You can also start a conversation with us . Updated 5 days ago",
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    "url": "https://www.rackspace.com/applications/microsoft-365",
    "title": "Microsoft 365 | Rackspace Documentation",
    "content": "On this page: Overview Plans and Pricing Features Success Story Related Resources Self Service Portal Contact Us From migration to management, Rackspace delivers Microsoft 365 and Copilot solutions built for security and success. You get more from Microsoft 365 with Rackspace—from email hosting and licensing to secure Copilot adoption and AI governance. Whether you bring your own license or purchase through Rackspace, you’ll gain productivity, security, and compliance—backed by 24×7×365 Fanatical Support. Compare plans . Copilot & AI Readiness Become Microsoft 365 Copilot -ready from day one Run Preflight Checks for Copilot to help ensure secure, scalable AI Implement custom agents and integrations Security & Compliance Obtain data governance via Purview, DLP and Defender. Request your Microsoft Data Security Engagement. Benefit from Microsoft Intune and zero trust identity management (MFA, RBAC, conditional access) Receive complete protection across users, applications, data and devices. Get started. Productivity & Optimization Receive end-to-end support for migration, licensing and modernization Get always-current Microsoft 365 applications with monthly updates Choose add-on services, like Rackspace Elastic Engineering and professional services Expertise & Support 150+ Microsoft-certified professionals 6x Microsoft Partner of the Year 80,000+ customers in 120+ countries 24x7x365 support with an less than 1% escalation rate Choose the Microsoft 365 plan that is right for your business. Microsoft 365 Business Basic (no Teams) Exchange Email, cloud storage, and Office Online (desktop versions not included). Monthly commit Annual commit - monthly billing Annual commit - annual billing 24x7x365 support Rapid managed escalation to Microsoft Access to a premium admin portal Identity, access, and user management for up to 300 employees Custom business email (you@yourbusiness.com) Web and mobile versions of Word, Excel, PowerPoint, and Outlook Chat, call, and video conference with Microsoft Teams 1 TB of cloud storage per employee 10+ additional apps for your business needs (Microsoft Bookings, Planner, Forms, and others) Automatic spam and malware filtering Anytime phone and web support Microsoft 365 Copilot, available as an add-on Microsoft 365 Business Standard (no Teams) Exchange Email, cloud storage, and premium Office applications across devices. Monthly commit Annual commit - monthly billing Annual commit - annual billing 24x7x365 support Rapid managed escalation to Microsoft Access to a premium admin portal Desktop versions of Word ) Web and mobile versions of Word, Excel, PowerPoint, and Outlook Chat, call, and video conference with Microsoft Teams 1 TB of cloud storage per employee 10+ additional apps for your business needs (Microsoft Bookings, Planner, Forms, and others) Automatic spam and malware filtering Anytime phone and web support Microsoft 365 Copilot, available as an add-on Microsoft 365 Business Standard (no Teams) Exchange Email, cloud storage, and premium Office applications across devices. Monthly commit Annual commit - monthly billing Annual commit - annual billing 24x7x365 support Rapid managed escalation to Microsoft Access to a premium admin portal Desktop versions of Word, Excel, PowerPoint, and Outlook Webinars with attendee registration and reporting Collaborative workspaces to co-create using Microsoft Loop Video editing and design tools with Microsoft Clipchamp Microsoft 365 Copilot, available as an add-on Microsoft 365 Business Premium (no Teams) All features in Business Standard, plus advanced cyberthreat protection and device management. Monthly commit Annual commit - monthly billing Annual commit - annual billing 24x7x365 support Rapid managed escalation to Microsoft Access to a premium admin portal Advanced identity and access management Enhanced cyberthreat protection against viruses and phishing attacks Enterprise-grade device and endpoint protection Discover, classify, and protect sensitive information Microsoft 365 Copilot, available as an add-on Office 365 E1 (no Teams) Exchange Email, cloud storage, and Office Online (desktop versions not included). Monthly commit Annual commit - monthly billing Annual commit - annual billing 24x7x365 support Rapid managed escalation to Microsoft Access to a premium admin portal Microsoft 365 on the web with create and edit rights for online versions of core Microsoft 365 apps Email, file storage, and file sharing 1 TB of OneDrive cloud storage Anytime phone and web support Microsoft 365 Copilot, available as an add-on Office 365 E3 (no Teams) Advanced enterprise features plus Exchange email, collaboration tools and full Office suite. Monthly commit Annual commit - monthly billing Annual commit - annual billing 24x7x365 support Rapid managed escalation to Microsoft Access to a premium admin portal Install Microsoft 365 apps on up to five PCs or Macs, five tablets, and five mobile devices per user Message encryption Rights management Microsoft 365 Copilot, available as an add-on Office 365 E5 (no Teams) The Office suite, plus email, instant messaging, HD video conferencing, 1 TB personal file storage and sharing, and advanced security, analytics and Audio conferencing. Monthly commit Annual commit - monthly billing Annual commit - email, collaboration tools and full Office suite. Monthly commit Annual commit - monthly billing Annual commit - annual billing 24x7x365 support Rapid managed escalation to Microsoft Access to a premium admin portal Install Microsoft 365 apps on up to five PCs or Macs, five tablets, and five mobile devices per user Message encryption Rights management Microsoft 365 Copilot, available as an add-on Office 365 E5 (no Teams) The Office suite, plus email, instant messaging, HD video conferencing, 1 TB personal file storage and sharing, and advanced security, analytics and Audio conferencing. Monthly commit Annual commit - monthly billing Annual commit - annual billing 24x7x365 support Rapid managed escalation to Microsoft Access to a premium admin portal Advanced security and compliance capabilities Scalable business analytics with Power BI Microsoft 365 Copilot, available as an add-on Microsoft 365 E3 (No Teams) Best-in-class productivity apps combined with core security and compliance capabilities. Monthly commit Annual commit - monthly billing Annual commit - annual billing 24x7x365 support Rapid managed escalation to Microsoft Access to a premium admin portal Microsoft 365 apps for desktop and mobile Windows for Enterprise 1 TB of cloud storage Core security and identity management capabilities Microsoft 365 Copilot, available as an add-on Microsoft 365 E5 (No Teams) Best-in-class productivity apps and advanced security, compliance, voice and analytical capabilities. Monthly commit Annual commit - monthly billing Annual commit - annual billing 24x7x365 support Rapid managed escalation to Microsoft Access to a premium admin portal Advanced security and compliance capabilities Scalable business analytics with Power BI Microsoft 365 Copilot, available as an add-on Exchange Online Plan 1 Secure and reliable business-class email with a 50 GB mailbox per user. Monthly commit Annual commit - monthly billing Annual commit - annual billing 24x7x365 support Rapid managed escalation to Microsoft Access to a premium admin portal 50 GB mailbox and messages up to 150 MB Outlook on the web provides a premium browser-based experience Focused Inbox makes it easy to track email that matters most Automatically move old messages to an In-Place Archive Exchange Online Plan 2 Includes features of Exchange Online (Plan 1), 100 GB storage & data loss prevention. Monthly commit Annual commit - monthly billing Annual commit - annual billing 24x7x365 support Rapid managed escalation to Microsoft Access to a premium admin portal 100 GB mailbox and messages up to 150 MB Built-in data loss prevention (DLP) Cloud Voicemail services with call answering, dial-in UI, and automated attendant Microsoft Teams messages up to 150 MB Outlook on the web provides a premium browser-based experience Focused Inbox makes it easy to track email that matters most Automatically move old messages to an In-Place Archive Exchange Online Plan 2 Includes features of Exchange Online (Plan 1), 100 GB storage & data loss prevention. Monthly commit Annual commit - monthly billing Annual commit - annual billing 24x7x365 support Rapid managed escalation to Microsoft Access to a premium admin portal 100 GB mailbox and messages up to 150 MB Built-in data loss prevention (DLP) Cloud Voicemail services with call answering, dial-in UI, and automated attendant Microsoft Teams Enterprise Microsoft Teams Enterprise is intended to complement our Office 365 (no Teams) and Microsoft 365 (no Teams) suites for enterprise customers. Monthly commit Annual commit - monthly billing Annual commit - annual billing 24x7x365 support Rapid managed escalation to Microsoft Access to a premium admin portal Unlimited group meetings for up to 30 hours 10 GB of cloud storage per user Anytime phone and web support Unlimited chat with coworkers and customers File sharing, tasks, and polling Data encryption for meetings, chat, calls, and files Microsoft 365 Copilot available as an add-on Accelerate your launch of Microsoft 365 Copilot Launch Microsoft 365 Copilot with a full flight plan Unlock productivity and uplevel skills in the Microsoft tools your teams already use: Word, Excel, PowerPoint, Outlook, Teams and more. Features Licensing + Foundational Support Discover and implement the appropriate Microsoft 365 plan for your business. Get around-the-clock access to our experts and Microsoft-certified specialists via phone, chat or ticket. Choose from a wide variety of Microsoft 365 plans, so you can get the combination that best fits your needs. Purchase and manage your Microsoft licenses directly through our user-friendly Microsoft 365 Customer Experience Portal. Get prioritized Microsoft support escalations: less than 1% of calls get escalated because most issues can be resolved by our support team. Our teams of migration and onboarding specialists help you plan and execute your migration to your 365 solution. Flexible month-to-month or annual billing options available. Rackspace Elastic Engineering Access application expertise, best practices, usage insights and optimization for Microsoft 365. Actively manage your roadmap with your Lead Application Engineer and Engagement Manager to facilitate ongoing delivery of advisory service activities. Receive ongoing advice, guidance or technical assistance each month to address your evolving business needs. Help protect customer data with ongoing security and compliance support. Extend your Microsoft 365 identities to other Microsoft products and third-party S most issues can be resolved by our support team. Our teams of migration and onboarding specialists help you plan and execute your migration to your 365 solution. Flexible month-to-month or annual billing options available. Rackspace Elastic Engineering Access application expertise, best practices, usage insights and optimization for Microsoft 365. Actively manage your roadmap with your Lead Application Engineer and Engagement Manager to facilitate ongoing delivery of advisory service activities. Receive ongoing advice, guidance or technical assistance each month to address your evolving business needs. Help protect customer data with ongoing security and compliance support. Extend your Microsoft 365 identities to other Microsoft products and third-party SaaS solutions with support for Azure Active Directory Identity Management features. Achieve greater ROI and stay on track to meeting your business goals with monthly reviews of your support trends, adoption achievement and roadmap realignment. Purchase your licenses from Rackspace Technology or bring your own Learn more about Rackspace Elastic Engineering for Microsoft 365 Transformation Services Our experts design and deliver outcome-focused transformation projects and multiple migration services for Microsoft 365. Apply our deep expertise and years of experience designing, deploying and managing Microsoft communication and collaboration solutions across platforms. Get access to a team of migration specialists who will onboard you as efficiently and painlessly as possible. A dedicated migration specialist can help you plan and navigate the various components of the migration process. Whether your transformation needs are simple or complex, we have migration options available to help guide your move. We offer advisory assessments and targeted workshops to help ensure a successful deployment of Microsoft 365. We offer security assessments where we will analyze your security posture, provide guidance and best practices on how to successfully implement M365 security features and an actionable M365 roadmap based on your security objectives and requirements. Work Anywhere, Powered by Microsoft Work Anywhere Solutions, brought to you by Rackspace and Microsoft®, provide an easy and quick transition into industry-leading Microsoft 365 tools, combined with the security of the Microsoft® Azure® public cloud and world-class Fanatical Experience™ from Rackspace. Get up and running remotely in as little as a week Experience integrated, scalable and secure remote work solution Access expert support and advice from Microsoft specialists Become a Microsoft 365 Reseller Find out how easy it is to offer Microsoft 365 to your customers. Learn more about becoming a partner today. Fast application process Create your own margins Own the customer relationship Take off with a complimentary assessment. Get your Microsoft 365® Copilot Readiness Assessment from Rackspace Technology and gain invaluable insights into your organization’s preparedness while discovering the vast capabilities that the security of the Microsoft® Azure® public cloud and world-class Fanatical Experience™ from Rackspace. Get up and running remotely in as little as a week Experience integrated, scalable and secure remote work solution Access expert support and advice from Microsoft specialists Become a Microsoft 365 Reseller Find out how easy it is to offer Microsoft 365 to your customers. Learn more about becoming a partner today. Fast application process Create your own margins Own the customer relationship Take off with a complimentary assessment. Get your Microsoft 365® Copilot Readiness Assessment from Rackspace Technology and gain invaluable insights into your organization’s preparedness while discovering the vast capabilities that Microsoft 365 Copilot brings to the table. Read more customer stories Our approach Discover a partnership that can help you achieve more—for your people, your business and your customers—today and into the future. Consulting and Advisory Services Professional Services Fanatical Experience® Our Expertise Explore our expert credentials and industry recognition. A trusted partnership For over 25 years, Rackspace and Microsoft have cultivated a global relationship focused on helping businesses make the most of Microsoft technologies. Through innovative product delivery and unmatched service and support, we work together to create solutions across the Microsoft portfolio. You can trust Rackspace to provide the expertise you need for the Microsoft technologies your business relies on. Solution Designations & Specializations - Infrastructure: Infra and DB migration to Microsoft Azure - Modern Work – Copilot Jumpstart ‘Ready-Tier’ - Business Applications - Data & AI – Analytics on Microsoft Azure - Data & AI – AI and Machine Learning - Digital & App Innovation – Build and Modernize AI Apps - Security – Identity & Access Management - Security – Cloud Security - Security – Threat Protection Azure Marketplace & AppSource - Base Camp for Azure - Azure Well Architected Review - Copilot for M365 Pre-Flight Checks - Secure Power Platform Framework - FAIR Ideate - FAIR Incubate - Data & AI Design Labs - DB Modernization Assessment - Rackspace Guzzle - Rackspace DataOps - Rackspace DBOps for Azure - Secure Multicloud Environments Workshop - Managed XDR powered by Sentinel Intellectual Property & Artifacts - OpenStack with NASA (2010) - Rackspace Fabric - RackConnect Global - Base Camp for Azure - Elastic Engineering - Fanatical Support - Foundry for A.I. by Rackspace – ICE - Foundry for A.I. by Rackspace – RITA - Foundry for A.I. by Rackspace – FAIR A.I. Landing Zone - Found Data & AI Design Labs - DB Modernization Assessment - Rackspace Guzzle - Rackspace DataOps - Rackspace DBOps for Azure - Secure Multicloud Environments Workshop - Managed XDR powered by Sentinel Intellectual Property & Artifacts - OpenStack with NASA (2010) - Rackspace Fabric - RackConnect Global - Base Camp for Azure - Elastic Engineering - Fanatical Support - Foundry for A.I. by Rackspace – ICE - Foundry for A.I. by Rackspace – RITA - Foundry for A.I. by Rackspace – FAIR A.I. Landing Zone - Foundry for A.I. by Rackspace – Copilot for M365 Pre-Flight Checks Power your advantage Discover related technology platforms and solutions to help you achieve smarter business outcomes. SharePoint Discover how Microsoft SharePoint from Rackspace Technology can help transform the way your business gets work done. Email and Productivity Let our experts handle your email and productivity solutions from setup to ongoing support, so you can stay focused on your core business. Application Management and Operations Optimize your environment with expert administration, management and configuration so you can focus on staying ahead of the curve. Application Modernization Get expert guidance that helps you realize the benefits of modern applications and improve your return on investment. SaaS Lifecycle Management Optimization experts help you realize the full savings and business advantages of well-run SaaS applications. Application Security Protect web applications against data breaches and security threats, bolster security and performance, and build better experiences for your end users. Related resources The Rackspace Technology guide to protecting your business with Microsoft 365 Microsoft 365 Security in the cloud Defend, Protect and Secure with Microsoft 365 Business Premium Ready to get started? Fill out the form to be connected to one of our experts.",
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    "url": "https://docs.rackspace.com/docs/rackspace-email-to-microsoft-exchange-migration",
    "title": "Rackspace Email To Microsoft Exchange Migration | Rackspace Documentation",
    "content": "Use the information in this article to plan, schedule, and complete a migration from Rackspace Email to Microsoft® Exchange. Prerequisites Applies to: Administrator Time needed: Minimum of 5 business days to schedule a migration Tools required: Administrator access to the Cloud Office Control Panel For more information about prerequisite terminology, see Cloud Office support terminology . To determine if migrating your users to Microsoft Exchange® is necessary for your business, compare the available solutions: Note: Upgrading from Rackspace Email to Rackspace Email Plus does not require a migration. For details, see Upgrade to Rackspace Email Plus . If you are considering the migration because your Rackspace Email mailbox is at maximum capacity, you might want to reconsider because migration does not immediately resolve the issue. Try the recommendations in Rackspace Email storage maintenance and best practices . Before migration Consider the number of users migrating. All of them must prepare for the migration. Consider the number of users migrating. All of them must prepare for the migration. Set up Autodiscover for your domain. See Set up DNS records for Cloud Office email for the necessary autodiscover record. Autodiscover enables users to set up email in Outlook® by using only their email address and password. Outlook 2016 setups require Autodiscover. Set up Autodiscover for your domain. See Set up DNS records for Cloud Office email for the necessary autodiscover record. Autodiscover enables users to set up email in Outlook® by using only their email address and password. Outlook 2016 setups require Autodiscover. Instruct all of your users to verify that they can find all of their email in apps.rackspace.com . The mail stored in apps.rackspace.com is the mail that you migrate. If a user notices mail is missing in apps.rackspace.com, that mail might be stored locally and is not going to migrate. These users must import their locally stored email into their Rackspace Email IMAP account before migration. If any of your users are using a POP connection to their mailbox, direct them to the following instructions to synchronize their locally stored mail to apps.rackspace.com: Windows®: Migrate from a POP server to Rackspace Email IMAP using Outlook Mac®: Migrate from a POP server to Rackspace Email IMAP using Outlook 2011 - Mac Instruct all of your users to verify that they can find all of their email in apps.rackspace space.com, that mail might be stored locally and is not going to migrate. These users must import their locally stored email into their Rackspace Email IMAP account before migration. If any of your users are using a POP connection to their mailbox, direct them to the following instructions to synchronize their locally stored mail to apps.rackspace.com: Windows®: Migrate from a POP server to Rackspace Email IMAP using Outlook Mac®: Migrate from a POP server to Rackspace Email IMAP using Outlook 2011 - Mac Instruct all of your users to verify that they can find all of their email in apps.rackspace.com . The mail stored in apps.rackspace.com is the mail that you migrate. If a user notices mail is missing in apps.rackspace.com, that mail might be stored locally and is not going to migrate. These users must import their locally stored email into their Rackspace Email IMAP account before migration. If any of your users are using a POP connection to their mailbox, direct them to the following instructions to synchronize their locally stored mail to apps.rackspace.com: Windows®: Migrate from a POP server to Rackspace Email IMAP using Outlook Mac®: Migrate from a POP server to Rackspace Email IMAP using Outlook 2011 - Mac Remove special characters from folder names. Folder names with special characters—such as commas, periods, slashes, and ampersands—cause migration issues. For example, the period in the folder name 1.Inbox causes migration failures. Change folder names with special characters to use only alphanumeric characters. Remove special characters from folder names. Folder names with special characters—such as commas, periods, slashes, and ampersands—cause migration issues. For example, the period in the folder name 1.Inbox causes migration failures. Change folder names with special characters to use only alphanumeric characters. Consider the special preparation that Mac users require when migrating from Rackspace Email to Microsoft Exchange. For more information, see Prepare your Mac users for migration from Rackspace Email to Microsoft Exchange . Consider the special preparation that Mac users require when migrating from Rackspace Email to Microsoft Exchange. For more information, see Prepare your Mac users for migration from Rackspace Email to Microsoft Exchange . Data that migrates Review the following lists to understand which items migrate and which do not migrate. Mail stored in webmail migrates. You can verify what email is stored in webmail by logging in at apps.rackspace characters to use only alphanumeric characters. Consider the special preparation that Mac users require when migrating from Rackspace Email to Microsoft Exchange. For more information, see Prepare your Mac users for migration from Rackspace Email to Microsoft Exchange . Consider the special preparation that Mac users require when migrating from Rackspace Email to Microsoft Exchange. For more information, see Prepare your Mac users for migration from Rackspace Email to Microsoft Exchange . Data that migrates Review the following lists to understand which items migrate and which do not migrate. Mail stored in webmail migrates. You can verify what email is stored in webmail by logging in at apps.rackspace.com . Calendar and contact data stored in Rackspace Webmail is not guaranteed to migrate, but migration is attempted . We recommend backing up your contact data to a .csv file. For instructions on exporting contacts from Rackspace Email, see Import or export contacts in Rackspace Email . Users remain members of any aliases or lists they are a part of. Tasks and notes in Rackspace Webmail Autosaved and group contacts in Rackspace Webmail Flags in flagged messages Passwords Forwarding rules Safelists and Blocklists Custom signatures Rules and alerts SharePoint® permissions and user settings Outlook settings (categories, junk folder settings, delegate permissions, folder permissions, archive settings, and autocomplete settings/NK2) Migrate from Rackspace Email to Microsoft Exchange After you have prepared all of your users to migrate from Rackspace Email to Microsoft Exchange, schedule your migration by performing the following steps: Submit a ticket through your Cloud Office Control Panel or contact support directly via chat or phone, and request a migration from Rackspace Email to Microsoft Exchange. Submit a ticket through your Cloud Office Control Panel or contact support directly via chat or phone, and request a migration from Rackspace Email to Microsoft Exchange. After you receive your migration plan in a support ticket, read the plan carefully, and respond to the ticket with the following information: Confirm that you have read and fully understand the migration plan. List the date and time that you want the migration to start. Warning: Users do not have access to email after the migration has started. List all email addresses that you want to migrate. Ask any questions that you have about the migration plan. After you receive your migration plan in a support ticket, read the plan carefully, and respond to the ticket with the following information: Confirm that you have read and fully understand the migration plan. Confirm that you have read and fully understand the migration plan. List the carefully, and respond to the ticket with the following information: Confirm that you have read and fully understand the migration plan. List the date and time that you want the migration to start. Warning: Users do not have access to email after the migration has started. List all email addresses that you want to migrate. Ask any questions that you have about the migration plan. After you receive your migration plan in a support ticket, read the plan carefully, and respond to the ticket with the following information: Confirm that you have read and fully understand the migration plan. Confirm that you have read and fully understand the migration plan. List the date and time that you want the migration to start. Warning: Users do not have access to email after the migration has started. List the date and time that you want the migration to start. Warning: Users do not have access to email after the migration has started. List all email addresses that you want to migrate. List all email addresses that you want to migrate. Ask any questions that you have about the migration plan. Ask any questions that you have about the migration plan. Our Internal Migrations team replies to you within five business days to confirm your scheduled migration time. What to expect during migration You receive a ticket update notifying you that the migration has started. Warning: If you do not receive this notification on the day of your scheduled migration, check your migration ticket to verify that you confirmed your migration date with the migration team. You receive a ticket update notifying you that the migration has started. Warning: If you do not receive this notification on the day of your scheduled migration, check your migration ticket to verify that you confirmed your migration date with the migration team. After the migration has started, users can't access their mailboxes. Note: Mail is still delivered to your mailboxes and is available after the migration completes. After the migration has started, users can't access their mailboxes. Note: Mail is still delivered to your mailboxes and is available after the migration completes. Migrations take time to complete. However, we do notify you if anything occurs that could prolong the migration. Factors that affect the duration of your migration: Number of mailbox items. Each item is processed individually, so the more items in a mailbox, the more individual processes to complete. Mailbox size. Number of users migrating. Migrations take time to complete. However, we do notify you if anything occurs that could prolong the migration. Factors that affect the duration of your migration: Number of mailbox items can't access their mailboxes. Note: Mail is still delivered to your mailboxes and is available after the migration completes. Migrations take time to complete. However, we do notify you if anything occurs that could prolong the migration. Factors that affect the duration of your migration: Number of mailbox items. Each item is processed individually, so the more items in a mailbox, the more individual processes to complete. Mailbox size. Number of users migrating. Migrations take time to complete. However, we do notify you if anything occurs that could prolong the migration. Factors that affect the duration of your migration: Number of mailbox items. Each item is processed individually, so the more items in a mailbox, the more individual processes to complete. Mailbox size. Number of users migrating. When the migration completes, you receive a ticket update informing you that the migration has completed. When the migration completes, you receive a ticket update informing you that the migration has completed. After migration After you receive notification that the migration completed, you and your users must perform some final steps to ensure that everyone can access their new Microsoft Exchange mailboxes. User passwords change during the migration, so you must update all the users' passwords through the Cloud Office Control Panel. See Change a Microsoft Exchange mailbox password . User passwords change during the migration, so you must update all the users' passwords through the Cloud Office Control Panel. See Change a Microsoft Exchange mailbox password . After you have updated all of the passwords, instruct users to log in to apps.rackspace.com to verify that they can access their new mailboxes and that all their email migrated. After you have updated all of the passwords, instruct users to log in to apps.rackspace.com to verify that they can access their new mailboxes and that all their email migrated. Users can reset their own passwords by using the instructions in Change a Microsoft Exchange mailbox password . Users can reset their own passwords by using the instructions in Change a Microsoft Exchange mailbox password . Users must configure their mail client on all devices, including desktop and mobile devices, to connect to their new mailboxes. They can obtain instructions at emailhelp.rackspace.com . Warning: If users do not configure their mail client to connect to the new Microsoft Exchange mailbox, they do not receive new mail in their mail client. Users must configure their mail client on all devices, including desktop and mobile devices, to connect to their new mailboxes. They can obtain instructions at emailhelp.rackspace.com . Warning: If users do not Users can reset their own passwords by using the instructions in Change a Microsoft Exchange mailbox password . Users must configure their mail client on all devices, including desktop and mobile devices, to connect to their new mailboxes. They can obtain instructions at emailhelp.rackspace.com . Warning: If users do not configure their mail client to connect to the new Microsoft Exchange mailbox, they do not receive new mail in their mail client. Users must configure their mail client on all devices, including desktop and mobile devices, to connect to their new mailboxes. They can obtain instructions at emailhelp.rackspace.com . Warning: If users do not configure their mail client to connect to the new Microsoft Exchange mailbox, they do not receive new mail in their mail client. When you have confirmed that all of the data has been successfully migrated, submit a ticket to remove the remaining Rackspace Email licenses from your account. When you have confirmed that all of the data has been successfully migrated, submit a ticket to remove the remaining Rackspace Email licenses from your account. Updated 5 days ago",
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    "url": "https://docs.rackspace.com/docs/understanding-dba-services-billing",
    "title": "Understanding Dba Services Billing | Rackspace Documentation",
    "content": "The Rackspace Technology DBA solution is a two-tiered subscription service. Rackspace bills you on a recurring monthly basis for the PDM and ADT solutions. Rackspace Technology begins billing for your DBA subscription after we deploy a monitoring solution in your environment. If you incur any additional setup fees, we bill you for those fees after your first engagement with a DBA. We send an invoice for any Rackspace DBA services during the month in which we render the services. Hourly Billing In addition to the recurring monthly subscription, Rackspace Technology bills you on an hourly basis for any work beyond your original contract scope. For example, if you subscribe to the PDM but request work associated with the ADT tier, we can bill you at an hourly rate. Request Out-of-scope Work You can request work beyond the scope of your current DBA subscription in the following ways: Open a ticket in the Rackspace customer portal for smaller projects such as adding more instances or upgrading a database. You can request other services, such as upgrading from DBA to ADT, by opening a ticket. Review the Portal onboarding guide for information about how to create a ticket in the Rackspace Customer Portal. The Rackspace Technology DBA team communicates with you through this ticket. You can provide any relevant information to explain your request and confirm that you agree to the charges. Contact your customer service manager to create a statement of work for larger projects, such as major version upgrades. Engage with a solution architect to define the details around fees and invoices. View Your Bill Use the following steps to view your bill in the Customer Portal: Log in to the Rackspace Technology Customer Portal. Select Billing > Invoice Details to see a detailed view of your most recent invoice. Scroll to the DBA services section and select the arrow to expand the row. This action displays a breakdown of the billing information. The expanded view displays the following information: The service tier. The number of instances associated with each tier. The cost of each service. Hourly work, displayed as DBAssist Hourly Services . Updated 5 days ago",
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    "url": "https://docs.rackspace.com/docs/rackspace-email-settings",
    "title": "Rackspace Email Settings | Rackspace Documentation",
    "content": "This article helps you set up Rackspace Email on a desktop client (such as Microsoft® Outlook® or Mac® Mail) and on your mobile device. You can either use our Email Help Tool or enter the settings manually. Email Help Tool The Email Help Tool guides you through the entire setup process. The tool automates the setup process for supported email accounts and clients, or provides instructions for manually configuring your client. Access the tool at Rackspace Email Help Tool . Manual configuration settings If the Email Help Tool doesn't offer instructions for your mail client or if you want to set up your client directly, you can manually configure your email client or device by using the settings in this section. To learn more about the differences between IMAP and POP, see IMAP and POP mail protocol comparison . We recommend using IMAP for the incoming mail connection. The following server settings provide a secure connection by using Secure Sockets Layer (SSL): Updated 5 days ago",
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    "url": "https://docs.rackspace.com/docs/password-management-and-best-practices",
    "title": "Password Management And Best Practices | Rackspace Documentation",
    "content": "As the ways to compromise an account become more numerous and sophisticated, it's more important than ever to manage password security and protect your business properly. This article examines common password attack types and best practices to combat them. Prerequisites Applies to: Administrator and User For more information about prerequisite terminology, see Cloud Office support terminology . Common password attack types The following things are common methods used by attackers trying to compromise your accounts. Phishing is the act of impersonating a legitimate entity to obtain sensitive information from users like usernames, passwords, and credit card numbers. In email, phishing scams commonly use a method of email impersonation called spoofing . A successful phishing attack is particularly damaging because you have volunteered your current credentials to the scammer. Use the following guidelines to protect your passwords from phishing attempts: Never give sensitive information without verifying that the request is from a legitimate entity. Never give sensitive information without verifying that the request is from a legitimate entity. Never use the same password for different sites and accounts. Employing this policy helps contain the damage if you are the victim of phishing. Never use the same password for different sites and accounts. Employing this policy helps contain the damage if you are the victim of phishing. Immediately change your password if you suspect you are the victim of a phishing attack. Immediately change your password if you suspect you are the victim of a phishing attack. Tell company employees to remain vigilant and remind them of verification practices. Tell company employees to remain vigilant and remind them of verification practices. Malware is malicious software that collects information from you without your knowledge. Malware captures passwords through keystroke logging. Use the following guidelines to avoid exposing your systems to malware: Regularly install security updates for your operating systems, internet browsers, and any other software you use. Regularly install security updates for your operating systems, internet browsers, and any other software you use. Be cautious of any email that includes a link or attachment, regardless of who appears to be the sender. Be cautious of any email that includes a link or attachment, regardless of who appears to be the sender. Install an antivirus program. Install an antivirus program. Hackers try a list of passwords against a username in hopes that the user has used an easy-to-guess password. Prevent hackers from guessing your passwords by creating a unique password. Using a common password makes you a prime target for this attack software you use. Regularly install security updates for your operating systems, internet browsers, and any other software you use. Be cautious of any email that includes a link or attachment, regardless of who appears to be the sender. Be cautious of any email that includes a link or attachment, regardless of who appears to be the sender. Install an antivirus program. Install an antivirus program. Hackers try a list of passwords against a username in hopes that the user has used an easy-to-guess password. Prevent hackers from guessing your passwords by creating a unique password. Using a common password makes you a prime target for this attack. See Password best practices for guidance. Password reset protocols are typically based on alternate contact information like phone numbers or email addresses. If a hacker has the information to reset your password, they don't need your current password. Use the following guideline to prevent hackers from guessing your passwords: Keep contact information current so that hackers can't use outdated information to impersonate you. Keep contact information current so that hackers can't use outdated information to impersonate you. When you set up security questions and answers, select a question that an attacker researching your online social media accounts can't learn. For example, \"What University did I graduate from?\" is a bad security question. An attacker can likely find this information on your public Facebook or LinkedIn profile. When you set up security questions and answers, select a question that an attacker researching your online social media accounts can't learn. For example, \"What University did I graduate from?\" is a bad security question. An attacker can likely find this information on your public Facebook or LinkedIn profile. Password best practices Meeting password requirements doesn't create a password robust enough to stop someone determined to access your account. While password requirements help prevent the most egregious of weak passwords, they don't make a password unbreakable. Use the following guidelines to protect your accounts and create strong passwords: User education . A compromise typically starts with one user and quickly spreads through a whole company. Ensure that your users are taking precautions and know password best practices. User education . A compromise typically starts with one user and quickly spreads through a whole company. Ensure that your users are taking precautions and know password best practices. Avoid patterns . Patterns are the key to a hacker's success. People are predictable and therefore make predictable passwords. Do you repeat words or characters in your password to meet the character length requirement? fourfour44!! or PasswordPassword might satisfy a password length requirement but is easily predicted by a program trying to access and create strong passwords: User education . A compromise typically starts with one user and quickly spreads through a whole company. Ensure that your users are taking precautions and know password best practices. User education . A compromise typically starts with one user and quickly spreads through a whole company. Ensure that your users are taking precautions and know password best practices. Avoid patterns . Patterns are the key to a hacker's success. People are predictable and therefore make predictable passwords. Do you repeat words or characters in your password to meet the character length requirement? fourfour44!! or PasswordPassword might satisfy a password length requirement but is easily predicted by a program trying to access your most valuable information. Are you reusing passwords for many sites, applications, or accounts? If your social media account is compromised, a hacker is going to try to access your other accounts. Reusing passwords ensures that they succeed. Is your password construction similar every time you change it? Examine the password example Predictable2017 . The first letter is capitalized and the password ends in a number. Many people construct their passwords this way, which is why malicious hacking programs always check for it. You might think you can throw off the hacker with some character substitutions like Pr3dictab132017 . This tactic is also a predictable pattern that many people use in passwords. Changing aspects of your password isn't really changing your password. It's only a good idea to implement a password change schedule if you truly create a new unique password each time. Avoid patterns . Patterns are the key to a hacker's success. People are predictable and therefore make predictable passwords. Do you repeat words or characters in your password to meet the character length requirement? fourfour44!! or PasswordPassword might satisfy a password length requirement but is easily predicted by a program trying to access your most valuable information. Do you repeat words or characters in your password to meet the character length requirement? fourfour44!! or PasswordPassword might satisfy a password length requirement but is easily predicted by a program trying to access your most valuable information. Are you reusing passwords for many sites, applications, or accounts? If your social media account is compromised, a hacker is going to try to access your other accounts. Reusing passwords ensures that they succeed. Are you reusing passwords for many sites, applications, or accounts? If your social media account is compromised, a hacker is going to try to access your other accounts. Reusing passwords ensures that they succeed. Is your password construction similar every time you change it? Examine the password example Predictable2017 !! or PasswordPassword might satisfy a password length requirement but is easily predicted by a program trying to access your most valuable information. Are you reusing passwords for many sites, applications, or accounts? If your social media account is compromised, a hacker is going to try to access your other accounts. Reusing passwords ensures that they succeed. Are you reusing passwords for many sites, applications, or accounts? If your social media account is compromised, a hacker is going to try to access your other accounts. Reusing passwords ensures that they succeed. Is your password construction similar every time you change it? Examine the password example Predictable2017 . The first letter is capitalized and the password ends in a number. Many people construct their passwords this way, which is why malicious hacking programs always check for it. You might think you can throw off the hacker with some character substitutions like Pr3dictab132017 . This tactic is also a predictable pattern that many people use in passwords. Is your password construction similar every time you change it? Examine the password example Predictable2017 . The first letter is capitalized and the password ends in a number. Many people construct their passwords this way, which is why malicious hacking programs always check for it. You might think you can throw off the hacker with some character substitutions like Pr3dictab132017 . This tactic is also a predictable pattern that many people use in passwords. Changing aspects of your password isn't really changing your password. It's only a good idea to implement a password change schedule if you truly create a new unique password each time. Changing aspects of your password isn't really changing your password. It's only a good idea to implement a password change schedule if you truly create a new unique password each time. Password strength . Character requirements and password length are only useful if you avoid patterns and are vigilant against attacks like phishing , malware , and proof attacks . Use the following guidelines to create a strong password: Avoiding patterns is your primary goal when you create a password. The more unique you can make the password, the better. Don't include public or personal information about yourself or those close to you in the password, including: Birthdays Pet names Anniversaries Company names, founding dates, and addresses Try using a memorable phrase. For example: oneDayWew!llAllH4vEhoV6r:Cars . In this example, instead of substituting letters for similar-looking numbers, substitute random numbers. Instead of capitalizing the first character, proof attacks . Use the following guidelines to create a strong password: Avoiding patterns is your primary goal when you create a password. The more unique you can make the password, the better. Don't include public or personal information about yourself or those close to you in the password, including: Birthdays Pet names Anniversaries Company names, founding dates, and addresses Try using a memorable phrase. For example: oneDayWew!llAllH4vEhoV6r:Cars . In this example, instead of substituting letters for similar-looking numbers, substitute random numbers. Instead of capitalizing the first character, leave it lower case. Instead of ending the password with a number, end with a word. Password strength . Character requirements and password length are only useful if you avoid patterns and are vigilant against attacks like phishing , malware , and proof attacks . Use the following guidelines to create a strong password: Avoiding patterns is your primary goal when you create a password. The more unique you can make the password, the better. Avoiding patterns is your primary goal when you create a password. The more unique you can make the password, the better. Don't include public or personal information about yourself or those close to you in the password, including: Birthdays Pet names Anniversaries Company names, founding dates, and addresses Don't include public or personal information about yourself or those close to you in the password, including: Birthdays Pet names Anniversaries Company names, founding dates, and addresses Try using a memorable phrase. For example: oneDayWew!llAllH4vEhoV6r:Cars . In this example, instead of substituting letters for similar-looking numbers, substitute random numbers. Instead of capitalizing the first character, leave it lower case. Instead of ending the password with a number, end with a word. Try using a memorable phrase. For example: oneDayWew!llAllH4vEhoV6r:Cars . In this example, instead of substituting letters for similar-looking numbers, substitute random numbers. Instead of capitalizing the first character, leave it lower case. Instead of ending the password with a number, end with a word. Updated 5 days ago",
    "word_count": 2041,
    "crawled_at": "2025-11-25 11:37:39",
    "source": "rackspace-rag-chatbot",
    "num_chunks": 5
  },
  {
    "url": "https://docs.rackspace.com/docs/notification-preferences",
    "title": "Notification Preferences | Rackspace Documentation",
    "content": "Managing Notifications Step 1 . Login to https://manage.rackspace.com Step 2 . In the top right navigation panel, click User Email Id >> My Notification-Prferences . Step 3 . From the list of Standard Notifications, toggle on the Email Notification for the required alert. Step 4 . Click Update Preferences to save the changes. Updated 5 days ago",
    "word_count": 57,
    "crawled_at": "2025-11-25 11:37:39",
    "source": "rackspace-rag-chatbot",
    "num_chunks": 1
  },
  {
    "url": "http://www.rackspace.com/information/legal/websiteterms",
    "title": "Websiteterms | Rackspace Documentation",
    "content": "Website Terms of Use Revised Thursday, January 9, 2025 RACKSPACE TECHNOLOGY WEBSITE TERMS OF USE PURPOSE Welcome to this Rackspace Technology website. These Terms of Use (“ Terms ”) govern your access to and use of the Rackspace Technology and its subsidiaries websites, including www.rackspace.com and all Rackspace owned and/or operated sites linked from it, including Rackspace websites around the world and secure areas of the websites (the “ Rackspace Websites ”), and the individual or entity that accesses, browses, or uses such Rackspace Websites, (“ you ”) agrees to comply with and be bound by these Terms and all incorporated terms and conditions. Please review these Terms carefully before using the Rackspace Websites and information provided by Rackspace US, Inc., its subsidiaries and affiliates (“ Rackspace ”). IF YOU DO NOT AGREE TO THESE TERMS, YOU SHOULD NOT USE THE RACKSPACE WEBSITES. Rackspace may, without notice to you, at any time amend these Terms and any other information contained on the Rackspace Websites. The latest Terms will be posted on our websites, and you should review the Terms prior to using the Rackspace Websites. Your continued use of the Rackspace Websites after any changes to these Terms are posted will be considered acceptance of those changes. You agree that your use of the Rackspace Websites is on behalf of your company or another legal entity and you hereby represent and warrant that you are not a consumer. SCOPE OF TERMS These Terms apply to the Rackspace Websites. These Terms also apply to any and all online resources, materials, download areas, tools and interactive venues provided on the Rackspace Websites, including without limitation, blogs, community forums, chat rooms, discussion sites, knowledge centers, service offerings information (“ Online Mediums ”), both now and in the future. Rackspace may also publish medium-specific terms of use in which event, these Terms shall remain in full force and effect to the extent that the Terms do not conflict with the medium-specific terms of use. Table of Contents OWNERSHIP OF CONTENT.................................................................................................................... 2 TRADEMARKS...................................................................................................................................... 2 YOUR USE OF THE RACKSPACE WEBSITES.............................................................................................. 3 OTHER TERMS AND CONDITIONS................................................................................................ including without limitation, blogs, community forums, chat rooms, discussion sites, knowledge centers, service offerings information (“ Online Mediums ”), both now and in the future. Rackspace may also publish medium-specific terms of use in which event, these Terms shall remain in full force and effect to the extent that the Terms do not conflict with the medium-specific terms of use. Table of Contents OWNERSHIP OF CONTENT.................................................................................................................... 2 TRADEMARKS...................................................................................................................................... 2 YOUR USE OF THE RACKSPACE WEBSITES.............................................................................................. 3 OTHER TERMS AND CONDITIONS.......................................................................................................... 4 LINKING TO RACKSPACE WEBSITES........................................................................................................ 4 LINKS TO THIRD PARTY WEBSITES......................................................................................................... 5 FORWARD-LOOKING STATEMENTS........................................................................................................ 5 DISCLAIMER OF WARRANTIES............................................................................................................... 6 LIMITATION OF LIABILITY...................................................................................................................... 6 INDEMNIFICATION............................................................................................................................... 6 GENERAL............................................................................................................................................. 7 URL: https://www.rackspace.com/information/legal/websiteterms ©2020 Rackspace US, Inc–Website Terms of Use–9 January 2025 Revision–OT# 43499 OWNERSHIP OF CONTENT The Rackspace Websites; their past, present and future versions; all pages found within the Rackspace Websites; the material and information on the Rackspace Websites; all graphics, text, images, audio, videos, webinars, designs, compilation, advertising copy, articles, user interfaces, artwork, any computer applications, any and all copyrightable material (including source and object code) and all other materials, including without limitations the design, structure, “look and feel” and arrangement of such content contained on the Rackspace Websites (the “ Content ”); trade names, trademarks, service marks, logos, domain names, and other distinctive brand elements, whether registered or not are owned, controlled or licensed by or to Rackspace, and are protected by intellectual property laws (the “ Intellectual Property Laws ”), including but not limited to copyright, trademark, trade dress, domain name, patent, trade secret, international treaties and other proprietary rights and unfair competition laws. In using the Rackspace Websites or the Content, you acknowledge and agree to abide by all applicable Intellectual Property Laws, as well as any specific notices contained on the Rackspace Websites. All rights not expressly granted are reserved. The , trademarks, service marks, logos, domain names, and other distinctive brand elements, whether registered or not are owned, controlled or licensed by or to Rackspace, and are protected by intellectual property laws (the “ Intellectual Property Laws ”), including but not limited to copyright, trademark, trade dress, domain name, patent, trade secret, international treaties and other proprietary rights and unfair competition laws. In using the Rackspace Websites or the Content, you acknowledge and agree to abide by all applicable Intellectual Property Laws, as well as any specific notices contained on the Rackspace Websites. All rights not expressly granted are reserved. The Rackspace Websites and the Content may not be copied, reproduced, modified, adapted, translated, transmitted, displayed, published, posted, resold, or otherwise distributed in any way, without Rackspace’s express prior written authorization. You are granted permission to display on your computer, print and download the Content on the Rackspace Websites solely for your own personal, non-commercial and educational use. You must retain copyright and other notices on any copies of the Content you make. Certain Content and documents available on the Rackspace Websites are open source Content and documents subject to the applicable open source license and are so marked. Your use of those materials is governed by the individual applicable license. Unauthorized use of the Rackspace Websites or the Content contained on or available through the Rackspace Websites or any linked websites may violate applicable Intellectual Property Laws or other laws. The Rackspace Websites, Online Mediums and Content may contain user or third party submitted content, such as feedback and suggestions, post or submissions and other materials (the “ Submissions ”) intended for review by the general public, or by members of any public or private community. Rackspace does not claim ownership of the Submissions and, to the full extent permitted by law, shall have no obligation or liability of any kind, including without limitation errors, omissions, or damages, with respect to Submissions. Submissions are not reviewed, approved or endorsed by Rackspace and are provided solely for convenience to Rackspace customers and users. Rackspace reserves the right to monitor, restrict access to, edit or remove any Content available via the Online Mediums. Copyrights Infringement Complaints. You may not use the Rackspace Websites, Content or Online Mediums for any purpose or in any manner that infringes the rights of any third parties. Rackspace encourages you to report any content on the Rackspace shall have no obligation or liability of any kind, including without limitation errors, omissions, or damages, with respect to Submissions. Submissions are not reviewed, approved or endorsed by Rackspace and are provided solely for convenience to Rackspace customers and users. Rackspace reserves the right to monitor, restrict access to, edit or remove any Content available via the Online Mediums. Copyrights Infringement Complaints. You may not use the Rackspace Websites, Content or Online Mediums for any purpose or in any manner that infringes the rights of any third parties. Rackspace encourages you to report any content on the Rackspace Websites that you believe infringes your copyright. If you would like to submit a Copyright Infringement Complaint, click here . TRADEMARKS The trademarks, service marks, logos, slogans and domain names (“ Marks ”) referenced on the Rackspace Websites are either common-law service marks, trademarks or registered service marks or trademarks of Rackspace and are protected by trademark laws in the United States, the European Union and other countries, and international laws and treaties. Other names of actual companies and products mentioned on the Rackspace Websites may be the trademarks of their respective owners and reference to them does not suggest sponsorship, endorsement or association with Rackspace. Nothing contained on the Rackspace Websites should be construed as granting, by implication or otherwise, any license or right to use any Marks displayed on the Rackspace Websites. Use of Rackspace Marks is prohibited unless expressly authorized by Rackspace. You are not permitted to use any Marks displayed on the Rackspace Websites, metatags or any other “hidden text” utilizing Marks of Rackspace and its licensors, without the prior written permission of Rackspace or such third party who may own the Mark. Without the express prior written consent of Rackspace, no Rackspace Mark may be used in a manner that implies an affiliation with, approval by, endorsement of or sponsorship by Rackspace. All Marks remain the sole property of their respective holders. For information on use of Rackspace trademarks, including trademark guidelines and a list of Rackspace Marks, click here . Rackspace channel partners may use the channel partner tier logo as specified in their agreement with Rackspace and according to specific guidelines and other partner program resources provided to channel partners. YOUR USE OF THE RACKSPACE WEBSITES Privacy Notice. The Rackspace Privacy Notice , as it may change from time to time, applies to the collection and use Mark may be used in a manner that implies an affiliation with, approval by, endorsement of or sponsorship by Rackspace. All Marks remain the sole property of their respective holders. For information on use of Rackspace trademarks, including trademark guidelines and a list of Rackspace Marks, click here . Rackspace channel partners may use the channel partner tier logo as specified in their agreement with Rackspace and according to specific guidelines and other partner program resources provided to channel partners. YOUR USE OF THE RACKSPACE WEBSITES Privacy Notice. The Rackspace Privacy Notice , as it may change from time to time, applies to the collection and use of personal data and is made a part of these Terms by this reference. Password Protected Areas. Access to and use of password protected areas of the Rackspace Websites is restricted to authorized users only. You agree that you: (i) will provide current, complete and accurate identification, contact and other information about you as you may be prompted by the registration process on the Rackspace Websites; (ii) are responsible to maintain, keep current and update any registration data and other information you provide to Rackspace; (iii) are entirely responsible for maintaining the security of your password, identification and account and for any and all activity that occurs under your account; and (iv) will notify Rackspace immediately of any unauthorized access or use of your account or password or any other breach of security. You understand that any person with your password will be able to access your account and any registration data, including, without limitation access to your servers and applications accessible through your account. You accept sole risk of unauthorized access to your account. To the full extent permitted by law, Rackspace will not be liable to you for any loss you may incur as a result of someone else using your password or account with or without your knowledge. You may be held liable for losses incurred by Rackspace or any other user or visitor to the Rackspace Websites due to someone else using your password or account. You may not use anyone else’s account at any time, without the permission of the account holder. Content you Submit. Rackspace appreciates hearing from you. Blogs, community forums, chat rooms and other discussion sites may be available to our customers and users. You acknowledge and agree, that as to any content you, as a user, may submit via the Online Mediums becomes public information and it shall be deemed to be provided on a non-confidential basis, except for resumes submitted solely for consideration for employment or any other user or visitor to the Rackspace Websites due to someone else using your password or account. You may not use anyone else’s account at any time, without the permission of the account holder. Content you Submit. Rackspace appreciates hearing from you. Blogs, community forums, chat rooms and other discussion sites may be available to our customers and users. You acknowledge and agree, that as to any content you, as a user, may submit via the Online Mediums becomes public information and it shall be deemed to be provided on a non-confidential basis, except for resumes submitted solely for consideration for employment with Rackspace which may be shared with Rackspace on a “need to know\" basis. You should always use caution when submitting personal data about yourself or third parties in any Online Mediums. Without prejudice to the limitations of use of your personal data as set out in Rackspace’s Privacy Notice, as it may change from time to time, Rackspace is free to use or disseminate such contributed content on an unrestricted basis for any purpose, and you grant Rackspace an irrevocable, worldwide, perpetual, royalty-free license to use, reproduce, modify, adapt, incorporate, transmit, display, publish, post, resell and otherwise distribute such Submission and contributed content (including, without limitation, creative ideas, suggestions, materials, names, voices, likeness and other personal data contained in your Submission) in any form and media now known or which shall become known in the future for any purposes whatsoever, including without limitation, using such information, ideas, inventions and creative ideas for development, marketing and promotional purposes, without any notice or compensation to you. Rackspace is under no obligation to use the contributed content and your Submissions and may remove any such content or Submission at any time at its sole discretion. Rackspace reserves the right to terminate your access to Online Mediums at any time, without notice, for any reason whatsoever. You represent and warrant that you own or otherwise have permission to submit any such materials and grant Rackspace the rights described herein. No unlawful or Prohibited Use. You agree not to upload, post or otherwise transmit via the Online Mediums any content that: (i) is misleading, harmful, threatening, abusive, harassing, defamatory, offensive, violent, obscene, pornographic, vulgar, libelous, racially, ethnically, religiously or otherwise objectionable; (ii) constitutes unauthorized disclosure of personal or confidential information; (iii) infringes any patent, to Online Mediums at any time, without notice, for any reason whatsoever. You represent and warrant that you own or otherwise have permission to submit any such materials and grant Rackspace the rights described herein. No unlawful or Prohibited Use. You agree not to upload, post or otherwise transmit via the Online Mediums any content that: (i) is misleading, harmful, threatening, abusive, harassing, defamatory, offensive, violent, obscene, pornographic, vulgar, libelous, racially, ethnically, religiously or otherwise objectionable; (ii) constitutes unauthorized disclosure of personal or confidential information; (iii) infringes any patent, trademark, trade secret, publicity right, privacy right, copyright or other intellectual property or any rights of any party; (iv) contains viruses, Trojan horses, Worms, corrupted files or code, files and programs designed to impede or destroy the functionality of any computer software or hardware; spyware and malware designed for phishing and with a view to compromise the data security and integrity, and obtain sensitive personal or financial information. You also agree not to use the Rackspace Websites or Online Mediums to: (i) impersonate an employee or a representative of Rackspace, its divisions and subsidiaries; (ii) misrepresent your identity or affiliation with a person or entity; (iii) send bulk mail, spam, “chain letters” and other unsolicited and unauthorized communication; (iv) attempt to gain unauthorized access to any portion or feature of the Rackspace Websites or any other system or networks connected to the Rackspace Website or any other services offered through the Rackspace Websites, and/or other accounts not belonging to you, or violate security of any portion of the Rackspace Websites, by hacking, password mining or any other means; (v) obtain or attempt to obtain any information, materials or documents not purposely made available through the Rackspace Website or Online Mediums through any means; (vi) attempt to interfere with the proper working of the Rackspace Websites or any transaction being conducted on the Rackspace Websites or to restrict or inhibit any other user from accessing or using the Rackspace Websites, by means of hacking or defacing any portion of the Rackspace Websites; or (vii) violate any applicable local, state, national or international law, including without limitation regulations by the U.S. Securities and Exchange Commission, and the Office of the Foreign Assets Control. OTHER TERMS AND CONDITIONS Your Purchase of Services and Services Availability. Specific terms Website or Online Mediums through any means; (vi) attempt to interfere with the proper working of the Rackspace Websites or any transaction being conducted on the Rackspace Websites or to restrict or inhibit any other user from accessing or using the Rackspace Websites, by means of hacking or defacing any portion of the Rackspace Websites; or (vii) violate any applicable local, state, national or international law, including without limitation regulations by the U.S. Securities and Exchange Commission, and the Office of the Foreign Assets Control. OTHER TERMS AND CONDITIONS Your Purchase of Services and Services Availability. Specific terms and conditions apply to your purchase of services from Rackspace and to specific portions or features of the Rackspace Websites. Rackspace’s obligations with regards to its services offered on the Rackspace Websites are governed solely by such terms and conditions and nothing contained on the Rackspace Websites or in these Terms shall be construed to alter terms and conditions that are specific to services. The materials on the Rackspace Websites with respect to services may be outdated and Rackspace makes no commitment to update such material. Not all services mentioned in these materials will be available in your country and such references do not imply that Rackspace will make available such services in your country. Please contact Rackspace Technology Sales & Support for information regarding the availability of particular service offerings in your country. Promotions. The Rackspace Websites may contain or offer sweepstakes, contests, promotions or other similar features, which may be subject to a separate set of rules that describe the contest or promotion and may have eligibility requirements, such as certain age or geographic area restrictions. It is your responsibility to read those rules to determine whether or not your participation, registration or entry will be valid or restricted, and to determine the sponsor’s requirements in connection with the applicable contest or promotion. LINKING TO RACKSPACE WEBSITES We greatly appreciate your efforts in letting your clients know about us. You may link to the Rackspace Websites by using a text link and linking to Rackspace Websites homepage. Linking directly to any other webpage or content within the Rackspace Websites is prohibited without Rackspace prior written permission. Rackspace only consents to links in which the link and the pages that are activated by the link do not: (i) duplicate the website content; (ii) frame or create any other border around any content on the Rackspace Websites or any pages on the Rackspace Websites or use other ACKSPACE WEBSITES We greatly appreciate your efforts in letting your clients know about us. You may link to the Rackspace Websites by using a text link and linking to Rackspace Websites homepage. Linking directly to any other webpage or content within the Rackspace Websites is prohibited without Rackspace prior written permission. Rackspace only consents to links in which the link and the pages that are activated by the link do not: (i) duplicate the website content; (ii) frame or create any other border around any content on the Rackspace Websites or any pages on the Rackspace Websites or use other techniques that alter in any way the visual presentation or appearance of any content within the Rackspace Websites; (iii) misrepresent your relationship with Rackspace or otherwise create a false affiliation, connection or association with Rackspace; (iv) imply that Rackspace approves or endorses you, your website, or your services or product offerings; (v) present a false or misleading impression about Rackspace or otherwise damage the goodwill associated with the Rackspace name or Marks; (vi) use Rackspace Marks in page text, metatags and/or hidden text for the purpose of gaining higher rankings from search engines; or (vii) utilize Rackspace name, Marks, colors, logos or any other brand features of Rackspace, or your relationship with Rackspace for purposes of or in any manner which intentionally gives rise to advertising or publicity without Rackspace’s prior written permission. As a further condition to being permitted to link to the Rackspace Websites, you agree that Rackspace may at any time, in its sole discretion, terminate permission to link to the Rackspace Websites. In such event, you agree to immediately remove all links to the Rackspace Websites and to cease using any Rackspace Marks. Rackspace reserves the right to disable any unauthorized links or frames and disclaims any responsibility for the content available on any other website reached by links to or from the Rackspace Websites. Except for link logos as provided by Rackspace, you may not use the Rackspace corporate logo or any other brand feature to link to Rackspace. For information on use of Rackspace Marks, click here . LINKS TO THIRD PARTY WEBSITES The Rackspace Websites may contain links and references to non-Rackspace websites and resources (“ Linked Websites ”) and are provided for convenience only. If you decide to leave Rackspace Websites and access Link or frames and disclaims any responsibility for the content available on any other website reached by links to or from the Rackspace Websites. Except for link logos as provided by Rackspace, you may not use the Rackspace corporate logo or any other brand feature to link to Rackspace. For information on use of Rackspace Marks, click here . LINKS TO THIRD PARTY WEBSITES The Rackspace Websites may contain links and references to non-Rackspace websites and resources (“ Linked Websites ”) and are provided for convenience only. If you decide to leave Rackspace Websites and access Linked Websites, you do so at your own risk and Rackspace will have no liability arising out of or related to such Linked Websites and/or their content or any damages or loss caused or alleged to be caused by or in connection with any purchase or use of any such content, goods or services available on or through any such Linked Website. Rackspace has not reviewed the Linked Websites and we are not responsible for the content, accuracy or opinions expressed on these websites. Inclusion of these links on Rackspace Websites does not imply approval or endorsement by Rackspace of the Linked Websites, their entities or products and services. Please understand that the Linked Websites, even if they contain a Rackspace logo, are independent websites, and Rackspace does not control the content on that Linked Website. Additionally, Rackspace is not a party to or responsible for any transaction you may enter into with any such third party, even if you learn of such third party from Rackspace, by way of reference or link provided on the Rackspace Websites. FORWARD-LOOKING STATEMENTS All statements on the Rackspace Websites other than statements of historical fact are statements that could be deemed forward-looking statements, including, but not limited to, any projections of financial information; any statements about historical results that may suggest trends for our business; any statements about operational improvements or third party data that may suggest trends for our business or industry; any statements of the plans, strategies, and objectives of Rackspace for future operations or service offerings; any statements of expectation or belief regarding future events, potential markets or market size; technology developments; and any statements of assumptions underlying any of the items mentioned. Risks, uncertainties and assumptions include the possibility that expected benefits from our operational improvements or service offerings may not materialize. These statements are based upon a number of assumptions and estimates which limited to, any projections of financial information; any statements about historical results that may suggest trends for our business; any statements about operational improvements or third party data that may suggest trends for our business or industry; any statements of the plans, strategies, and objectives of Rackspace for future operations or service offerings; any statements of expectation or belief regarding future events, potential markets or market size; technology developments; and any statements of assumptions underlying any of the items mentioned. Risks, uncertainties and assumptions include the possibility that expected benefits from our operational improvements or service offerings may not materialize. These statements are based upon a number of assumptions and estimates which are subject to significant uncertainties that involve risks, many of which are beyond our control and not guarantees of future performance. If such risks or uncertainties materialize or such assumptions prove incorrect, the results of Rackspace could differ materially from our current expectations as a result of many factors, including, but not limited to, the unpredictable nature of our rapidly evolving market and quarterly fluctuations in our business, the effects of competition, and any adverse changes in our indirect channel relationships. These and other risks and uncertainties associated with our business are described in our quarterly and annual reports filed with the Securities and Exchange Commission at https://www.sec.gov/ . Except as required by law, Rackspace assumes no obligation to update these forward-looking statements publicly, or to update the reasons, and actual results could differ materially from those anticipated in these forward-looking statements, even if new information becomes available in the future. DISCLAIMER OF WARRANTIES Your use of and access to the Rackspace Websites, Online Mediums and Content posted by Rackspace, its divisions, subsidiaries or user generated content posted by third parties is at your sole risk. The Websites, Online Mediums and Content are provided for informational purposes only on an “AS IS” and “AS AVAILABLE” basis without any express or implied warranty of any kind, including warranties of merchantability, non-infringement, or fitness for any particular purpose. Rackspace makes no representations, warranties or guarantees that the quality and reliability of any information, and hosting services obtained from the Website, Online Mediums and/or Content will meet your expectations and requirements, be virus-free, or perform error-and damage-free. You assume all risk and responsibility for any loss or damage whatsoever to your computer system, data and business arising out of your use of the Website, Online Mediums and/or Content. LIMITATION OF LIA ” basis without any express or implied warranty of any kind, including warranties of merchantability, non-infringement, or fitness for any particular purpose. Rackspace makes no representations, warranties or guarantees that the quality and reliability of any information, and hosting services obtained from the Website, Online Mediums and/or Content will meet your expectations and requirements, be virus-free, or perform error-and damage-free. You assume all risk and responsibility for any loss or damage whatsoever to your computer system, data and business arising out of your use of the Website, Online Mediums and/or Content. LIMITATION OF LIABILITY To the fullest extent permitted by applicable law, you expressly understand and agree that Rackspace and any contributor to the user-generated content via Online Mediums (“ Rackspace Licensors ”) SHALL NOT BE LIABLE to you for: (A) Any loss or damage which you may incur, including without limitation as a result of any reliance placed by you on the accuracy, completeness and suitability of the Content, or any changes Rackspace and Rackspace Licensors may make to the Websites, Online Mediums and Content, or any temporary interruption or permanent cessation in the provision of the Online Mediums and Content, or, if applicable, your failure to safeguard your account details or passwords; (B) Any loss or damage which you may incur as a result of your leaving the Rackspace Websites and accessing Linked Websites. This includes without limitation any loss or damage that you may incur as a result of any reliance placed by you on the accuracy, completeness or suitability of the content on Linked Websites; (C) To the full extent permitted by law, any damages whatsoever, including without limitation direct, indirect, special, incidental, consequential, punitive or exemplary damages arising out of or in connection with your use of, your inability to use, or results of the use of or related to the Rackspace Websites, Online Mediums and Content and any Linked Websites (including without limitation for loss of or damage to business, revenues, goodwill or data) even if Rackspace and Rackspace Licensors had previously been advised of, or reasonably could have foreseen, the possibility of such loss or damages, however they arise, whether in breach of contract, negligence or other tortuous action. (D) Since some jurisdictions prohibit the exclusion or limitation of liability for consequential or incidental damages, portions of the above limitation or exclusion may not apply to you your inability to use, or results of the use of or related to the Rackspace Websites, Online Mediums and Content and any Linked Websites (including without limitation for loss of or damage to business, revenues, goodwill or data) even if Rackspace and Rackspace Licensors had previously been advised of, or reasonably could have foreseen, the possibility of such loss or damages, however they arise, whether in breach of contract, negligence or other tortuous action. (D) Since some jurisdictions prohibit the exclusion or limitation of liability for consequential or incidental damages, portions of the above limitation or exclusion may not apply to you. Nothing in these Terms shall exclude or limit liability to a greater extent than is permitted by applicable law and nothing in these Terms shall exclude or limit liability for fraud, fraudulent misrepresentation, or for death or personal injury caused by negligence. INDEMNIFICATION To the fullest extent permitted by applicable law, you agree to indemnify and hold Rackspace, its subsidiaries, affiliates, shareholders, officers, directors, agents, employees and representatives and Rackspace Licensors, their subsidiaries, affiliates, shareholders, officers, directors, agents, employees and representatives harmless from any claims and demands, including reasonable attorneys’ fees, made by any third party arising from or relating to: (i) your use of and access to the Rackspace Websites, Online Mediums and Content; (ii) content you submit, post, transmit or otherwise make available via the Rackspace Website and Online Mediums; (iii) your violation of these Terms including any other terms and conditions incorporated by reference including medium-specific terms of use. This indemnification obligation will survive the termination of your Rackspace account or these Terms. GENERAL The Terms constitute the entire agreement between you and Rackspace relating to your use of and access to the Rackspace Websites and Online Mediums and Content. You may also be subject to Online Medium and Content specific terms of use. Texas law and U.S. federal law shall govern any action related to the Terms and your use of the Online Mediums and Content, without regard to the choice of law rules. In any dispute between you and Rackspace, you agree to submit to personal and exclusive jurisdiction of the courts located in Bexar County, Texas, United States. In the event of any violations of the Terms, Rackspace reserves the right to disable your access to the Online Mediums and Content and seek all remedies available by law and in equity. Thank you for reading through these Terms and also be subject to Online Medium and Content specific terms of use. Texas law and U.S. federal law shall govern any action related to the Terms and your use of the Online Mediums and Content, without regard to the choice of law rules. In any dispute between you and Rackspace, you agree to submit to personal and exclusive jurisdiction of the courts located in Bexar County, Texas, United States. In the event of any violations of the Terms, Rackspace reserves the right to disable your access to the Online Mediums and Content and seek all remedies available by law and in equity. Thank you for reading through these Terms and now, enjoy our Rackspace Websites.",
    "word_count": 5209,
    "crawled_at": "2025-11-25 11:37:39",
    "source": "rackspace-rag-chatbot",
    "num_chunks": 14
  },
  {
    "url": "https://docs.rackspace.com/docs/restoring-a-vm",
    "title": "Restoring A Vm | Rackspace Documentation",
    "content": "Restoring a VM Log in to Access Rackspace Data Protection . Log in to Access Rackspace Data Protection . On the left side of the screen, click Data Protection dropdown and then select Recoveries from the navigation menu. On the left side of the screen, click Data Protection dropdown and then select Recoveries from the navigation menu. Select Virtual Machines >> VMs by clicking the blue Recover icon in the top right corner of the screen. Select Virtual Machines >> VMs by clicking the blue Recover icon in the top right corner of the screen. The new Recovery screen displays. The new Recovery screen displays. In the search bar, type the name of the VM or VMs that need to be recovered. This search field accepts wildcards and partial names. In the search bar, type the name of the VM or VMs that need to be recovered. This search field accepts wildcards and partial names. The recovery point can be modified by clicking the edit pencil after the VM(s) have been chosen for restoration. The recovery point can be modified by clicking the edit pencil after the VM(s) have been chosen for restoration. The protection group specific recovery points that are available will be displayed. Click the Select Recovery Point button after selecting your recovery point. The protection group specific recovery points that are available will be displayed. Click the Select Recovery Point button after selecting your recovery point. Click the Next: Recover Options button at the bottom left of the screen. Click the Next: Recover Options button at the bottom left of the screen. Configuring restore parameters is possible from the following screen. By selecting the edit pencil next to Virtual Machines, you can go back to the previous screen and change your selection of the VM(s) and recovery point. Existing VM Handling: None – Cohesity will make no changes to the original VM(s). This is the default behavior and the most common option. You can use the Rename option under Recovery options to ensure there are no name conflicts. VM recovery will fail if there is an existing VM with the same name. Overwrite Existing VM – Choose this option only if the original VMs should be overwritten. Exercise care choosing this option, as the original VM will be deleted. Keep Existing VM – This option will power down and rename the original VM. This allows the recovered VM to be powered on right away and use the original VM name without creating a conflict. Recovery Options: Network – to the original VM(s). This is the default behavior and the most common option. You can use the Rename option under Recovery options to ensure there are no name conflicts. VM recovery will fail if there is an existing VM with the same name. Overwrite Existing VM – Choose this option only if the original VMs should be overwritten. Exercise care choosing this option, as the original VM will be deleted. Keep Existing VM – This option will power down and rename the original VM. This allows the recovered VM to be powered on right away and use the original VM name without creating a conflict. Recovery Options: Network – Determines if the NIC will be attached to the recovered VM. Rename – Add a prefix or suffix to the recovered VM(s) name(s). Power State – Determines if the recovered VM(s) should be automatically powered on. Continue on Error – Decides if the job will attempt to continue if errors are encountered. Cluster Interface – This should remain on Auto Select Task Name – This is the name of the recovery task. Configuring restore parameters is possible from the following screen. By selecting the edit pencil next to Virtual Machines, you can go back to the previous screen and change your selection of the VM(s) and recovery point. Existing VM Handling: None – Cohesity will make no changes to the original VM(s). This is the default behavior and the most common option. You can use the Rename option under Recovery options to ensure there are no name conflicts. VM recovery will fail if there is an existing VM with the same name. Overwrite Existing VM – Choose this option only if the original VMs should be overwritten. Exercise care choosing this option, as the original VM will be deleted. Keep Existing VM – This option will power down and rename the original VM. This allows the recovered VM to be powered on right away and use the original VM name without creating a conflict. Existing VM Handling: None – Cohesity will make no changes to the original VM(s). This is the default behavior and the most common option. You can use the Rename option under Recovery options to ensure there are no name conflicts. VM recovery will fail if there is an existing VM with the same name. Overwrite Existing VM – Choose this option only if the original VMs should be overwritten. Exercise care choosing this option, as the original VM will be deleted. Keep Existing VM – This option will power down and rename the original powered on right away and use the original VM name without creating a conflict. Existing VM Handling: None – Cohesity will make no changes to the original VM(s). This is the default behavior and the most common option. You can use the Rename option under Recovery options to ensure there are no name conflicts. VM recovery will fail if there is an existing VM with the same name. Overwrite Existing VM – Choose this option only if the original VMs should be overwritten. Exercise care choosing this option, as the original VM will be deleted. Keep Existing VM – This option will power down and rename the original VM. This allows the recovered VM to be powered on right away and use the original VM name without creating a conflict. Recovery Options: Network – Determines if the NIC will be attached to the recovered VM. Rename – Add a prefix or suffix to the recovered VM(s) name(s). Power State – Determines if the recovered VM(s) should be automatically powered on. Continue on Error – Decides if the job will attempt to continue if errors are encountered. Cluster Interface – This should remain on Auto Select Task Name – This is the name of the recovery task. Recovery Options: Network – Determines if the NIC will be attached to the recovered VM. Network – Determines if the NIC will be attached to the recovered VM. Rename – Add a prefix or suffix to the recovered VM(s) name(s). Rename – Add a prefix or suffix to the recovered VM(s) name(s). Power State – Determines if the recovered VM(s) should be automatically powered on. Power State – Determines if the recovered VM(s) should be automatically powered on. Continue on Error – Decides if the job will attempt to continue if errors are encountered. Continue on Error – Decides if the job will attempt to continue if errors are encountered. Cluster Interface – This should remain on Auto Select Cluster Interface – This should remain on Auto Select Task Name – This is the name of the recovery task. Task Name – This is the name of the recovery task. Click the Recovery button to initiate the recovery. Click the Recovery button to initiate the recovery. Progress is monitored from Recovery Screen . Progress is monitored from Recovery Screen . Updated 5 days ago",
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    "url": "https://docs.rackspace.com/docs/manage-api-keys-for-other-users",
    "title": "Manage Api Keys For Other Users | Rackspace Documentation",
    "content": "If you are an administrative user, you might have permissions to manage API keys for the entire account. View an API key Use the following steps to view API key for all users on your account: Log in to the Rackspace Technology Customer Portal . Select Account > User Management from the global navigation menu. Select a username to display its credentials. Select Show next to the Rackspace API Key . Reset the API Use the following steps to reset the API key for a user on your account: Log in to the Rackspace Technology Customer Portal . Select Account > User Management from the global navigation menu. Select a username to display its credentials. Select Reset next to the Rackspace API Key . From the confirmation window, select Generate New Key . Your new API key displays. Note: When you reset an API key, any third-party applications are disconnected until you set the new API key in the application. If the API key is part of server code with a site or application, the site or application also breaks. Update the API key for any application that was connected with the previous API key. Updated 5 days ago",
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  {
    "url": "https://www.rackspace.com/lp/microsoft-365-2025-licensing-changes",
    "title": "Microsoft 365 2025 Licensing Changes | Rackspace Documentation",
    "content": "Get expert help navigating Microsoft 365 Enterprise Agreement (EA) plan license price changes Microsoft’s new M365 Enterprise Agreement (EA) licensing model is now in effect. Microsoft has updated its licensing model, phasing out volume discounts and moving to standardized list pricing for online services. For some organizations, this could mean an increase in Microsoft 365 costs. We’re ready to help you navigate the pricing changes to optimize your license spend and control costs. Please note, this change does not affect any CSP agreements currently in place. This could mean a 7–26% increase in Microsoft 365 Midmarket firms with 1,000 users could see $27K+ annual increases Large enterprises with 10,000 users could face $1.4M more per year For many organizations, the changes may result in higher costs under their next EA renewal. However, the impact will vary depending on license type, term length and deployment model. These updates apply only to Microsoft Enterprise Agreements and do not affect any Cloud Solution Provider (CSP) agreements you may currently have in place. Rackspace Technology can help you evaluate how Microsoft’s pricing updates affect your organization and identify opportunities to optimize your Microsoft 365 environment. Our experts work with you to right-size licenses, evaluate migration paths and ensure your organization is prepared for the transition with minimal disruption. Read our blog \"Microsoft's 2025 Licensing Evolution: Transform Change into Opportunity\" for more details. Read blog You may withdraw your consent to receive additional information from Rackspace Technology at any time. Information collected in this form is subject to the Rackspace Technology Privacy Notice . ® 2025 Rackspace US, Inc. Legal Overview",
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  {
    "url": "https://fair.rackspace.com/insights/prime-directives-responsible-ai/",
    "title": "Prime Directives Responsible Ai | Rackspace Documentation",
    "content": "« Explore FAIR Insights | Discover Rackspace Insights » Prime Directives for Responsible AI Foundry of AI by Rackspace ( FAIR™ ) operates on three prime directives that are essential to responsible AI development: AI must be symbiotic, secure and sustainable. Symbiotic AI enhances human capabilities safely, secure AI prioritizes data protection and regulatory compliance, while sustainable AI encourages transparent and unbiased systems for a more equitable future. Read on to learn more about the new frontier of responsible AI. Responsible AI Since John McCarthy coined the term in 1956, breathtaking leaps in AI have thrust us into an era where science fiction feels less fictitious and more palpable as we stand at the precipice of the AI Era, armed with the transformative power of Generative AI. Echoing the spirit of Prime Directives from Gene Roddenberry’s Star Trek (1966) and Paul Verhoeven’s Robocop (1987), we at FAIR have a trinity of prime directives to steward this vast potential responsibly. These prime directives ensure AI evolves in a trustworthy, human-centric, and enduringly beneficial manner while adhering to ethical principles and complying with the laws of the land. These three prime directives are: AI should be Symbiotic – AI should co-exist and be safe for humans, augment human intelligence, and make us better at our jobs. AI should be Symbiotic – AI should co-exist and be safe for humans, augment human intelligence, and make us better at our jobs. AI should be Secure – AI must be secure and robust , maintain confidentiality, be resilient, and prevent unauthorized access and use. AI should be Secure – AI must be secure and robust , maintain confidentiality, be resilient, and prevent unauthorized access and use. AI should be Sustainable – AI should help humans make better decisions and ensure it benefits the organizations and the communities it serves. AI should be Sustainable – AI should help humans make better decisions and ensure it benefits the organizations and the communities it serves. Discover the transformative potential of AI Your AI journey starts with our FAIR Ideate. Take the next steps toward secure and sustainable AI adoption today.",
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    "url": "https://docs.rackspace.com/docs/notifications-user-interface-cloud",
    "title": "Notifications User Interface Cloud | Rackspace Documentation",
    "content": "Introduction & Purpose Notifications UI displays messages or alerts to Rackspace Customers. Notification provides information about the updates or prompts acting as a communication bridge between the system and the user. The purpose of this document is to describe the features and functionality provided to customers by the Notifications UI. User Interaction User can perform the following actions from the Notifications page: Edit notification preferences Search and view notifications To create/view ticket, select the necessary notification if the user needs to take any action. Actions: A user can turn off email notifications globally for all devices or select the devices for which they do not want to receive email notifications. Create Ticket: Only customers have the option to Create Tickets. Customers have the option to view the notification and, if necessary, create a ticket. User Navigation Login to https://manage.rackspace.com . In the top right navigation panel, click User Email Id >> My Notifications . Displays the list of notifications. When a user clicks Edit Delivery Preferences option on the notification page, it will redirect to preferences page where a list of users is displayed. Product Information Notifications UI outlines how to create and manage notifications within a specific platform or network. Notifications UI framework includes details on name, number of devices, account type and date for the notification. Notification Name: Displays details of notification of the Rackspace Technology Customers. Notification Account: Displays of the related account for the notification. Notification Devices: Displays the devices related to the notification. Notification Type: Notification are categorized by channel (e.g. Email) and by their purpose such as system alerts. Notification Date: Displays the date on which the notification is issued to the customer. Filters: The Filter functionality allows users to narrow down their notifications list search or options based on specific criteria. The drop-down menu allows you to choose a particular column and value. This makes it easier for the user to filter the list of notifications and search for the information they want. Notification Preference Page In notification preference page users can toggle notifications button to ON or OFF mode, depending on their need. If toggle button is turned OFF, then users won’t receive any notifications. These notification alerts are received through email. Users Displays a list of users along with their roles and email addresses. There is a toggle button for each user that can be turned ON or OFF. Categories Standard notifications can be selected or deselected by a user to manage -down menu allows you to choose a particular column and value. This makes it easier for the user to filter the list of notifications and search for the information they want. Notification Preference Page In notification preference page users can toggle notifications button to ON or OFF mode, depending on their need. If toggle button is turned OFF, then users won’t receive any notifications. These notification alerts are received through email. Users Displays a list of users along with their roles and email addresses. There is a toggle button for each user that can be turned ON or OFF. Categories Standard notifications can be selected or deselected by a user to manage preferences. An email alert will be sent out with the modified notification options to admin. Individual users can update their standard notifications by clicking on their username and update the required preferences. Notifications alert will be received through email to the user. Updated 5 days ago",
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  {
    "url": "https://www.rackspace.com/information/legal",
    "title": "Legal | Rackspace Documentation",
    "content": "Legal Information Revised Tuesday, April 2, 2024 Rackspace Technology was founded with the vision of being a different type of company—a technology service company that was easy to do business with. It's our unique customer service philosophy we call Fanatical Experience ™ . To ensure that Fanatical Experience endures, we've made our legal information easily accessible. For questions related to these documents, please contact a Rackspace representative . General Counsel Rackspace US, Inc. 1718 Dry Creek Way Ste 115 San Antonio, TX 78259-1837 Code of Conduct The Rackspace Technology Code of Conduct sets forth ethics at Rackspace Security Vulnerability Reporting Our team gives immediate attention to any report of security issues. Learn about our security disclosure process and how to submit a security vulnerability report: Security Vulnerability Reporting . Acceptable Use Policy The AUP defines acceptable use of the Rackspace Technology services: Acceptable Use Policy Information for Law Enforcement Authorities Information on how to issue formal requests to Rackspace: Information for Law Enforcement Authorities . Privacy Center Information concerning Rackspace Technology's privacy practices, including privacy notices, can be found at Privacy Center | Rackspace Technology . Copyright and Trademarks Receive information on Rackspace Technology's copyright and/or applicable rights to all text and graphic images: Legal Copyrights, Trademarks, and Servicemarks . Website Terms of Use By accessing, browsing or using our websites, you are agreeing to comply with and be bound by the Terms of Use and all terms and conditions incorporated by reference as outlined in our Website Terms of Use . Contract Structure Contract terms and how they work together: Contract Structure . Speakup Compliant Hotline speakuprackspace.com . UK Gender Pay Report 2025 Download .",
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    "url": "https://docs.rackspace.com/docs/set-up-your-microsft-365-exchange-online-mailbox-in-outlook-for-android-tablets",
    "title": "Set Up Your Microsft 365 Exchange Online Mailbox In Outlook For Android Tablets | Rackspace Documentation",
    "content": "Prerequisites Applies to: User Difficulty: Easy Time needed: 5-10 Minutes for initial configuration (sync time varies based on network speed) Tools required: Outlook® for Android™ Installed on a tablet, Microsoft 365® email address and password (Exchange Online Kiosk license or later) For more information about prerequisite terminology, see Cloud Office support terminology . For additional information about Microsoft 365 licensing, see our Product Comparison Chart . This article describes how to install the Outlook Application for Android tablets and configure your Microsoft 365 Exchange Online mailbox the first time. Note: If you are unsure whether your license includes Exchange Online, contact your administrator. Install he Outlook for Android application Use the following steps to download the Outlook Application for Android by using the Google Play™ store: Select the Google Play store in your application list. Select the Google Play store in your application list. Search for Microsoft Outlook and select Install . Search for Microsoft Outlook and select Install . Configure your Microsoft 365 mailbox within the Outlook App for first-time use Use the following steps to add your Microsoft 365 Exchange Online mailbox: Open Outlook and select Get Started . Open Outlook and select Get Started . Enter your Microsoft 365 email address when prompted and select Continue . Enter your Microsoft 365 email address when prompted and select Continue . Enter your password and select Sign In . Enter your password and select Sign In . When asked Would you like to add another account? , select either Maybe Later to complete the setup, or Add to continue setting up additional mailboxes. When asked Would you like to add another account? , select either Maybe Later to complete the setup, or Add to continue setting up additional mailboxes. After the process completes, Outlook displays a brief tutorial before taking you into the Inbox. Note: Outlook might detect other accounts on your device during the initial setup. To add additional accounts to the Outlook for Android application, select Add Account . If you do not want to add automatically identified accounts, uncheck the accounts and select Skip . Add your Microsoft 365 mailbox to an existing installation of Outlook for Android If you already have the Outlook mobile application installed on your Android device, use the following steps to add an additional account: Open Outlook . Open Outlook . Select the Menu icon (three horizontal lines) in the upper-left corner andselect Settings (cogwheel icon) within the brief tutorial before taking you into the Inbox. Note: Outlook might detect other accounts on your device during the initial setup. To add additional accounts to the Outlook for Android application, select Add Account . If you do not want to add automatically identified accounts, uncheck the accounts and select Skip . Add your Microsoft 365 mailbox to an existing installation of Outlook for Android If you already have the Outlook mobile application installed on your Android device, use the following steps to add an additional account: Open Outlook . Open Outlook . Select the Menu icon (three horizontal lines) in the upper-left corner andselect Settings (cogwheel icon) within the fly-out menu. Select the Menu icon (three horizontal lines) in the upper-left corner andselect Settings (cogwheel icon) within the fly-out menu. In the Settings menu, select Add Account and click Add an email account . In the Settings menu, select Add Account and click Add an email account . Enter your Microsoft 365 email address when prompted and select Continue . Enter your Microsoft 365 email address when prompted and select Continue . Enter your password when prompted and select Sign In . Enter your password when prompted and select Sign In . The Microsoft 365 mailbox is now available for selection from within the fly-out menu, along with any other mailboxes that you configured previously. Note: Outlook might detect other accounts on your device during the initial setup. To add additional accounts to the Outlook for Android application, select Add Account . If you do not want to add automatically identified accounts, uncheck the accounts and select Skip . Helpful tips when using Outlook for Android To Compose an e-mail, select New Message from within your Microsoft 365 mailbox. To Compose an e-mail, select New Message from within your Microsoft 365 mailbox. Selecting the three horizontal lines displays a flyout menu that shows the entire folder list of your mailbox, a settings icon, and any other accounts added to Outlook previously. Selecting the three horizontal lines displays a flyout menu that shows the entire folder list of your mailbox, a settings icon, and any other accounts added to Outlook previously. If Multi-Factor Authentication is enabled, Outlook prompts you for the default verification method when you configure your account for the first time. If Multi-Factor Authentication is enabled, Outlook prompts you for the default verification method when you configure your account for the first time. The following features are available for navigation within the Outlook application: The Envelope icon directs you to the Mail section of the Outlook application. The Magnifying Glass icon allows any other accounts added to Outlook previously. Selecting the three horizontal lines displays a flyout menu that shows the entire folder list of your mailbox, a settings icon, and any other accounts added to Outlook previously. If Multi-Factor Authentication is enabled, Outlook prompts you for the default verification method when you configure your account for the first time. If Multi-Factor Authentication is enabled, Outlook prompts you for the default verification method when you configure your account for the first time. The following features are available for navigation within the Outlook application: The Envelope icon directs you to the Mail section of the Outlook application. The Magnifying Glass icon allows you to search your Mailbox for individual messages, contacts, calendar events, and so on. The Calendar icon displays the calendar associated with your Microsoft 365 Exchange Online mailbox. The following features are available for navigation within the Outlook application: The Envelope icon directs you to the Mail section of the Outlook application. The Envelope icon directs you to the Mail section of the Outlook application. The Magnifying Glass icon allows you to search your Mailbox for individual messages, contacts, calendar events, and so on. The Magnifying Glass icon allows you to search your Mailbox for individual messages, contacts, calendar events, and so on. The Calendar icon displays the calendar associated with your Microsoft 365 Exchange Online mailbox. The Calendar icon displays the calendar associated with your Microsoft 365 Exchange Online mailbox. Updated 5 days ago",
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    "url": "https://docs.rackspace.com/docs/transfer-domain-registration",
    "title": "Transfer Domain Registration | Rackspace Documentation",
    "content": "This article instructs you about how to transfer your domain registration from your current registrar to Rackspace Cloud Office. Prerequisites Applies to: Administrator Difficulty: Easy Time needed: The transfer process takes between 4–7 business days. Tools required: Access to Cloud Office Control Panel, access to your current domain registrar, and access to the current WHOIS contact email address. Contact your current domain registrar and request that they unlock your domain and provide an Extensible Provisioning Protocol (EPP) transfer code. Contact your current domain registrar and request that they unlock your domain and provide an Extensible Provisioning Protocol (EPP) transfer code. Create a ticket with Rackspace Support requesting transfer of domain registration to your Rackspace account. Include the domain you want to transfer as well the EPP code provided by your current domain registrar. Create a ticket with Rackspace Support requesting transfer of domain registration to your Rackspace account. Include the domain you want to transfer as well the EPP code provided by your current domain registrar. When Rackspace Support initiates the transfer request, you receive an email at your WHOIS contact address from your current domain registrar. You are instructed in the email to click a link confirming that you allow the domain transfer to take place. The transfer process does not commence until you complete this step. When Rackspace Support initiates the transfer request, you receive an email at your WHOIS contact address from your current domain registrar. You are instructed in the email to click a link confirming that you allow the domain transfer to take place. The transfer process does not commence until you complete this step. Reply to the ticket you created with Rackspace Support by stating that you have completed the previous step. The automated transfer process takes 4–7 business days to complete. Reply to the ticket you created with Rackspace Support by stating that you have completed the previous step. The automated transfer process takes 4–7 business days to complete. Log in to the Cloud Office Control Panel . Log in to the Cloud Office Control Panel . Scroll down to the Domains section and select DNS Settings . Scroll down to the Domains section and select DNS Settings . On this page, you see your domains listed as well as the status of the service. The transfer is complete when the status of the service changes from Pending Authorization to Registration . On this page, you see your domains listed as well as the status of the service. The the ticket you created with Rackspace Support by stating that you have completed the previous step. The automated transfer process takes 4–7 business days to complete. Log in to the Cloud Office Control Panel . Log in to the Cloud Office Control Panel . Scroll down to the Domains section and select DNS Settings . Scroll down to the Domains section and select DNS Settings . On this page, you see your domains listed as well as the status of the service. The transfer is complete when the status of the service changes from Pending Authorization to Registration . On this page, you see your domains listed as well as the status of the service. The transfer is complete when the status of the service changes from Pending Authorization to Registration . Updated 5 days ago",
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    "url": "https://docs.rackspace.com/docs/manage-multi-factor-authentication-for-users-in-office-365",
    "title": "Manage Multi Factor Authentication For Users In Office 365 | Rackspace Documentation",
    "content": "This article describes how administrators can manage multi-factor authentication for Office 365® users. Prerequisites Applies to: Administrator Difficulty: Easy Time Needed: Approximately 15 minutes Tools Needed: Administrators need access to the Office 365 Control Panel For more information about prerequisite terminology, see Cloud Office support terminology . Requiring multi-factor authentication for all users safeguards access to your organization's data and applications. Multi-factor authentication requires users to provide a second form of authentication when accessing their account. This second form of authentication is an additional layer of security and minimizes the chances of account compromise. Enable multi-factor authentication for a user Use the following steps to enable multi-factor authentication for a user: Log in to your Office 365 Control Panel . Log in to your Office 365 Control Panel . From the left menu, select Office 365 Admin Center . From the left menu, select Office 365 Admin Center . From the top menu, select Multi-factor authentication . From the top menu, select Multi-factor authentication . Select the check box next to the user you need to enable multi-factor authentication for. Select the check box next to the user you need to enable multi-factor authentication for. Under quick steps, select Enable . Under quick steps, select Enable . When you are prompted, select enable multi-factor auth . When you are prompted, select enable multi-factor auth . The selected user is now able to configure multi-factor authentication for their account. The selected user is now able to configure multi-factor authentication for their account. To require a user to use multi-factor authentication, you must enforce multi-factor authentication for their account. Use the following steps to enforce multi-factor authentication for a user: Log in to your Office 365 Control Panel . Log in to your Office 365 Control Panel . From the left menu, select Office 365 Admin Center . From the left menu, select Office 365 Admin Center . From the top menu, select Multi-factor authentication . From the top menu, select Multi-factor authentication . Select the check box next to the user you need to enforce multi-factor authentication for. Select the check box next to the user you need to enforce multi-factor authentication for. Under quick steps, select Enforce . Under quick steps, select Enforce . When you are prompted, select enforce multi-factor auth , then close . When you are prompted, select enforce . Log in to your Office 365 Control Panel . From the left menu, select Office 365 Admin Center . From the left menu, select Office 365 Admin Center . From the top menu, select Multi-factor authentication . From the top menu, select Multi-factor authentication . Select the check box next to the user you need to enforce multi-factor authentication for. Select the check box next to the user you need to enforce multi-factor authentication for. Under quick steps, select Enforce . Under quick steps, select Enforce . When you are prompted, select enforce multi-factor auth , then close . When you are prompted, select enforce multi-factor auth , then close . The selected user is now required to configure and use multi-factor authentication for their account. The selected user is now required to configure and use multi-factor authentication for their account. Reset existing multi-factor authentication configuration for a user Your user may lose access to the device that they used to register with multi-factor authentication. When this occurs, you need to reset their multi-factor settings so that they can re-register. Use the following steps to reset the existing multi-factor authentication configuration for a user: Log in to your Office 365 Control Panel . Log in to your Office 365 Control Panel . From the left menu, select Office 365 Admin Center . From the left menu, select Office 365 Admin Center . From the top menu, select Multi-factor authentication . From the top menu, select Multi-factor authentication . Select the check box next to the user you need to enforce multi-factor authentication for. Select the check box next to the user you need to enforce multi-factor authentication for. Under quick steps, select Manage user settings . Under quick steps, select Manage user settings . Select the check box next to Require selected users to provide contact methods again . Select the check box next to Require selected users to provide contact methods again . Select save then close . Select save then close . The selected user can now log in to their Office 365 account and re-register with multi-factor authentication. The selected user can now log in to their Office 365 account and re-register with multi-factor authentication. Disable multi-factor authentication for a user Use the following steps to disable multi-factor authentication for a user: Log in to your Office 365 Control Panel . Log in to your Office 365 Control Panel . From the left menu, select Office 365 Admin Center . From the left menu, select Office 365 Admin Center . From the top menu, select Multi provide contact methods again . Select save then close . Select save then close . The selected user can now log in to their Office 365 account and re-register with multi-factor authentication. The selected user can now log in to their Office 365 account and re-register with multi-factor authentication. Disable multi-factor authentication for a user Use the following steps to disable multi-factor authentication for a user: Log in to your Office 365 Control Panel . Log in to your Office 365 Control Panel . From the left menu, select Office 365 Admin Center . From the left menu, select Office 365 Admin Center . From the top menu, select Multi-factor authentication . From the top menu, select Multi-factor authentication . Select the check box next to the user you need to disable multi-factor authentication for. Select the check box next to the user you need to disable multi-factor authentication for. Under quick steps, select Disable . Under quick steps, select Disable . When you are prompted, select yes , then close . When you are prompted, select yes , then close . The selected user is now no longer be able to use multi-factor authentication with their account. The selected user is now no longer be able to use multi-factor authentication with their account. Additional information Microsoft® also provides a guide for deploying multi-factor authentication for your Office 365 tenant. See Planning a cloud-based Azure Multi-Factor Authentication deployment . Administrators can configure organization-wide multi-factor authentication requirements by creating a Conditional Access policy in their Azure® Active Directory® from the Azure Portal . See Conditional Access: Require MFA for all users for instructions. Updated 5 days ago",
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    "url": "https://docs.rackspace.com/reference/metrics-getting-started",
    "title": "Metrics Getting Started | Rackspace Documentation",
    "content": "Use the following information to learn how to authenticate, send API requests, and complete basic operations by using the Rackspace Metrics API. For more detailed information about the Rackspace API operations, see the Query API reference and Ingestion API reference . Important The ingestion API currently is available only as part of the Early Access program. Get your credentials Send API requests to Rackspace Metrics Authenticate to the Rackspace cloud Rackspace Metrics concepts Upload metrics data to the Rackspace Metrics database Retrieve metrics To start using the API and run the examples in this section, you need the following items: Rackspace Cloud account. If you don’t have an account, sign up for one on the Rackspace website. Command line tool or browser client for communicating with the API service.",
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    "url": "https://www.rackspace.com/cloud/cloud-optimization",
    "title": "Cloud Optimization | Rackspace Documentation",
    "content": "On this page: Business challenge Use cases Success story Supported platforms Resources Get started Control cloud costs with confidence Rackspace Technology helps your enterprise manage cloud spend with a structured FinOps approach to cost optimization that aligns finance, technology and business teams. Using our FinOps services and cloud management tools, your enterprise achieves real-time visibility, strong accountability and measurable savings at scale. We drive value by helping you to: Reduce waste and improve cost predictability Strengthen financial governance and performance Build a culture of shared responsibility across teams Respond quickly to usage spikes with real-time insights Let us help you build a cost-efficient, cloud-smart organization that scales. Use cases Accelerate your path to FinOps success Unlock immediate, measurable value for your organization by gaining actionable FinOps insights and expertise. Through hands-on workshops and tailored assessments, your teams will be well equipped to identify cost-saving opportunities and apply FinOps principles for maximum impact. Whether you’re just starting your FinOps journey or seeking rapid wins, the experts at Rackspace can help you accelerate your business outcomes with insights, education and deep cloud environment analysis. Optimize your cloud spend Achieve measurable cloud cost savings and greater efficiency with Rackspace. Through Optimizer+, you receive tailored recommendations, platform support and custom reporting — all designed to maximize your return on investment. Our FinOps delivery models, including FinOps Core Accelerator and GainShare, provide tangible results with options for guaranteed savings or value-based, no-upfront-cost engagements. Operate with confidence Maximize your cloud investment by ensuring that cost-saving strategies are not just identified but fully implemented. With Rackspace’s Modern Operations, you benefit from an industry-leading team that delivers continuous value and operational excellence, taking approved cost optimization recommendations from insight to execution. Rethinking support models for a cloud native world Rackspace Elastic Engineering See how Rackspace Elastic Engineering breaks down the traditional build and operate barriers and opens up new possibilities to accelerate innovation. See more case studies Our Approach Discover a partnership that can help you achieve more – for your people, your business and your customers – today and into the future. Consulting and Advisory Services Professional Services Managed Services Fanatical Experience™ Rackspace Fabric™ Ready to Get Started? We’re on your side, doing what it takes to get the job done right — from the first consultation to your daily operations. Contact us for a free quote. Our Expertise Explore our support models for a cloud native world Rackspace Elastic Engineering See how Rackspace Elastic Engineering breaks down the traditional build and operate barriers and opens up new possibilities to accelerate innovation. See more case studies Our Approach Discover a partnership that can help you achieve more – for your people, your business and your customers – today and into the future. Consulting and Advisory Services Professional Services Managed Services Fanatical Experience™ Rackspace Fabric™ Ready to Get Started? We’re on your side, doing what it takes to get the job done right — from the first consultation to your daily operations. Contact us for a free quote. Our Expertise Explore our expert credentials and industry recognition. Recognized leadership Providing innovation and leadership in the technology services industry for 25+ years. Leader in PeMa Quadrant: Gen AI Services Providers, 2024 Leader in ISG Provider Lens: Multi Public Cloud Solutions & Services, 2024 Major Player in IDC Marketscape: Worldwide Cloud Professional Services 2024 Vendor Assessment Leader in ISG Provider Lens: Google Cloud Ecosystem, 2025 Leader in ISG Provider Lens: Microsoft AI and Cloud Ecosystem Global 2025 Leader in ISG Provider Lens: Cybersecurity Solutions & Services, 2025 Leader in ISG Provider Lens: AWS Partners Ecosystem, 2024 Niche Player in Gartner Magic Quadrant and Critical Capabilities for Public Cloud IT Transformation Services, 2024 Major Player in IDC Marketscape: Worldwide Managed Public Cloud Services 2023 Vendor Assessment Contender in Forrester Wave™: Multicloud Managed Services Providers, 2023 AWS Premier Consulting partner 18 AWS competencies 15 AWS service delivery designations Google Cloud Platform Partner of the Year: Breakthrough (2018) | Infrastructure (2019) | Migration (2018) Power your advantage Discover related technology platforms and solutions to help you achieve smarter business outcomes. Amazon Web Services Experience how AWS’s leading-edge cloud capabilities can help you work smarter, lower costs and innovate with agility. Google Cloud Accelerate your business with Rackspace Services and tailored solutions on Google Cloud's innovative technology. Microsoft Azure Solve cloud challenges with a managed Microsoft Azure solution that helps you build new revenue streams, increase efficiency and deliver incredible experiences. Related resources Learn more about services to support your cloud optimization. Three Benefits of Embracing a FinOps Approach to Cloud Management YouLend Ready to start the conversation? Ready to start the conversation? Fill out the form to be connected to one of our experts. Fill out the form to be connected to one of our experts. By submitting this form, I acknowledge , lower costs and innovate with agility. Google Cloud Accelerate your business with Rackspace Services and tailored solutions on Google Cloud's innovative technology. Microsoft Azure Solve cloud challenges with a managed Microsoft Azure solution that helps you build new revenue streams, increase efficiency and deliver incredible experiences. Related resources Learn more about services to support your cloud optimization. Three Benefits of Embracing a FinOps Approach to Cloud Management YouLend Ready to start the conversation? Ready to start the conversation? Fill out the form to be connected to one of our experts. Fill out the form to be connected to one of our experts. By submitting this form, I acknowledge that someone from Rackspace Technology will contact me via email or phone to discuss my request. You may withdraw your consent to receive additional information from Rackspace Technology at any time. Information collected in this form is subject to the Rackspace Technology Privacy Notice . Rackspace Technology Support To create a ticket or chat with a specialist regarding your account, log into your account. Legacy Datapipe One (Service Now) Rackspace Sovereign Services UK Support Phone 1-800-961-4454 International Support +1-512-361-4935 Help Documentation Support Documentation API Documentation System status Email & Apps system status Rackspace system status Rackspace Technology Careers Rackspace Technology accelerates the value of the cloud during every phase of a customer’s digital transformation. Join us on our mission.",
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    "url": "https://docs.rackspace.com/docs/configure-a-renamed-email-address-for-iphone-ios",
    "title": "Configure A Renamed Email Address For Iphone Ios | Rackspace Documentation",
    "content": "After renaming a Rackspace Email address, your devices receive new email only after you configure them to connect to the new email address. This article describes how to update the settings for a renamed email address on your iPhone or iPad. Prerequisites Applies to: User Difficulty: Easy Time needed: 10 minutes Tools required: Mailbox password and access to the iOS device (iPhone or iPad) you want to configure. For more information about prerequisite terminology, see Rackspace Email Support Terminology . Configure Mail Settings The following steps use general settings for iPhone/iPad iOS and might vary across iOS versions. Important: For your IMAP folders (Sent, Deleted) to sync properly, ensure you complete the steps in the Configure IMAP Folder Sync Settings section immediately after configuring the account. On the home screen, tap the Settings icon. On the home screen, tap the Settings icon. In the Settings menu, tap Apps , and then tap Mai Accountl . In the Settings menu, tap Apps , and then tap Mai Accountl . Tap on Mail Accounts and tap the account you need to update. Tap on Mail Accounts and tap the account you need to update. Tap Account Settings . Tap Account Settings . Update the Email field under IMAP to your renamed Rackspace Email address. Update the Email field under IMAP to your renamed Rackspace Email address. Under Incoming Mail Server update the User Name field to your renamed Rackspace Email Address. Tap SMTP , tap the secure.emailsrvr.com server name and update the User Name field to your renamed Rackspace Email Address. Under Incoming Mail Server update the User Name field to your renamed Rackspace Email Address. Tap SMTP , tap the secure.emailsrvr.com server name and update the User Name field to your renamed Rackspace Email Address. Verify the following settings for both incoming and outgoing mail servers: Incoming server settings : Host Name: secure.emailsrvr.com User Name: Your renamed Rackspace Email address Password: Your mailbox password Outgoing server settings : Host Name: secure.emailsrvr.com User Name: Your renamed Rackspace Email address Password: Your mailbox password Warning : The outgoing server fields may initially display \"Optional.\" Do not skip this step . You must enter the outgoing server information for your email to function properly. Verify the following settings for both incoming com server name and update the User Name field to your renamed Rackspace Email Address. Verify the following settings for both incoming and outgoing mail servers: Incoming server settings : Host Name: secure.emailsrvr.com User Name: Your renamed Rackspace Email address Password: Your mailbox password Outgoing server settings : Host Name: secure.emailsrvr.com User Name: Your renamed Rackspace Email address Password: Your mailbox password Warning : The outgoing server fields may initially display \"Optional.\" Do not skip this step . You must enter the outgoing server information for your email to function properly. Verify the following settings for both incoming and outgoing mail servers: Incoming server settings : Host Name: secure.emailsrvr.com User Name: Your renamed Rackspace Email address Password: Your mailbox password Incoming server settings : Host Name: secure.emailsrvr.com User Name: Your renamed Rackspace Email address Password: Your mailbox password Outgoing server settings : Host Name: secure.emailsrvr.com User Name: Your renamed Rackspace Email address Password: Your mailbox password Warning : The outgoing server fields may initially display \"Optional.\" Do not skip this step . You must enter the outgoing server information for your email to function properly. Outgoing server settings : Host Name: secure.emailsrvr.com User Name: Your renamed Rackspace Email address Password: Your mailbox password Warning : The outgoing server fields may initially display \"Optional.\" Do not skip this step . You must enter the outgoing server information for your email to function properly. Tap Done or Save to apply the changes. Tap Done or Save to apply the changes. Note: Rackspace Email can synchronize mail. If you need to synchronize Contacts and Calendar items to your mobile device, consider upgrading to Rackspace Email Plus . Configure IMAP Folder Sync Settings On the Settings > Apps > Mail > Mail Accounts screen, tap the account that you just updated. On the Settings > Apps > Mail > Mail Accounts screen, tap the account that you just updated. Under Account Settings , tap Advanced . Under Account Settings , tap Advanced . Under MAILBOX BEHAVIORS , tap Sent Mailbox . Under MAILBOX BEHAVIORS , tap Sent Mailbox . Tap Sent Mailbox, and under ON THE SERVER, tap the Sent folder. Tap Deleted Mailbox, and under ON THE SERVER, tap the Deleted folder. On the Advanced screen, ensure that the option MOVE DISCARDED MESSA Mail Accounts screen, tap the account that you just updated. On the Settings > Apps > Mail > Mail Accounts screen, tap the account that you just updated. Under Account Settings , tap Advanced . Under Account Settings , tap Advanced . Under MAILBOX BEHAVIORS , tap Sent Mailbox . Under MAILBOX BEHAVIORS , tap Sent Mailbox . Tap Sent Mailbox, and under ON THE SERVER, tap the Sent folder. Tap Deleted Mailbox, and under ON THE SERVER, tap the Deleted folder. On the Advanced screen, ensure that the option MOVE DISCARDED MESSAGES INTO is set to Deleted Mailbox. This ensures that deleted messages go to the correct folder. Go back to the home screen and launch the Mail app. Your email should appear within minutes, depending on the number of items. Note : If you have a large mailbox, it might take longer for the email to appear. Wait at least 15 minutes before troubleshooting. Updated 5 days ago",
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    "url": "https://www.rackspace.com/applications/sitecore",
    "title": "Sitecore | Rackspace Documentation",
    "content": "On this page: Overview Features Success story Resources Get started Leave your Sitecore® solutions to the experts. We’ll handle your architecting, hosting, monitoring and maintenance so you can make the most of its powerful platforms like Sitecore Experience Platform (XP) and Sitecore Experience Commerce (XC) — so you can turn your casual browsers into dedicated customers. Rackspace Technology is the No. 1 Sitecore platinum technology partner, helping you deliver solutions built for scalability, reliability and security. Our team of Sitecore experts architect, optimize and support your environment for you — so you can focus on turning shoppers into customers for life. Features Flexible Hosting and Configuration Option Identify the right services for your specific workloads, including proactive Sitecore operational support. 24x7x365 Application Support Get the support you need, when you need it, including performance metrics, trending reports, end-user experience analysis, incident detection and real-time performance monitoring. Security and Compliance Get a Sitecore environment tuned for stability and performance, with emergency patching for zero-day exploits. Account Management Dedicated, always available account managers understand you and your workloads — backed by our 15-minute response time SLA (based on issue severity). Expert Guidance Sitecore experts know how to create an environment that meets your unique requirements and support your business goals. Launch Assistance Get your Sitecore environment up and running quickly and efficiently with our application runbooks for unique customer requirements and scenarios. Optimize your digital experience applications Take a free application performance review See where you're getting the greatest value from your application investment, as well as recommendations for improvement. Ready to Get Started? We’re experts on your side, doing what it takes to get the job done right — from the first consultation to your daily operations. Our Approach Discover a partnership that can help you achieve more – for your people, your business and your customers – today and into the future. Consulting and Advisory Services Professional Services Managed Services Fanatical Experience™ A trusted partnership Since 2010, Rackspace Technology and Sitecore have grown an enduring partnership that’s helped 200+ customers. Our synergy enables you to deliver personalized content in real-time, across different channels. Sitecore Global Platinum Partner Power your advantage Discover related technology platforms and solutions to help you achieve smarter business outcomes. Application Modernization Get expert guidance that helps you realize the benefits of modern applications and improve your return on investment. Digital Experience Discover a partnership that can help you achieve more – for your people, your business and your customers – today and into the future. Consulting and Advisory Services Professional Services Managed Services Fanatical Experience™ A trusted partnership Since 2010, Rackspace Technology and Sitecore have grown an enduring partnership that’s helped 200+ customers. Our synergy enables you to deliver personalized content in real-time, across different channels. Sitecore Global Platinum Partner Power your advantage Discover related technology platforms and solutions to help you achieve smarter business outcomes. Application Modernization Get expert guidance that helps you realize the benefits of modern applications and improve your return on investment. Digital Experience We’ll ensure your applications are fast, secure and available — so you can get the most from your digital experience. SaaS Lifecycle Management Optimization experts help you realize the full savings and business advantages of well-run SaaS applications. Related resource Learn more about how we’re solving with Sitecore. Maximizing Your Sitecore Investment with Rackspace and Azure Rackspace Application Services: Sitecore Spheres of Support Sitecore Implementation Assessment Ready to get started? Ready to get started? Fill out the form to be connected to one of our experts. Fill out the form to be connected to one of our experts. By submitting this form, I acknowledge that someone from Rackspace Technology will contact me via email or phone to discuss my request. You may withdraw your consent to receive additional information from Rackspace Technology at any time. Information collected in this form is subject to the Rackspace Technology Privacy Notice . Rackspace Technology Support To create a ticket or chat with a specialist regarding your account, log into your account. Legacy Datapipe One (Service Now) Rackspace Sovereign Services UK Support Phone 1-800-961-4454 International Support +1-512-361-4935 Help Documentation Support Documentation API Documentation System status Email & Apps system status Rackspace system status Rackspace Technology Careers Rackspace Technology accelerates the value of the cloud during every phase of a customer’s digital transformation. Join us on our mission.",
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  {
    "url": "https://fair.rackspace.com/partners/aws/",
    "title": "Aws | Rackspace Documentation",
    "content": "FAIR for AWS Explore the boundless opportunities within your Amazon Web Services (AWS) cloud data through a collaboration with Foundry for AI by Rackspace (FAIR™). FAIR Incubate with AWS Program Fast-track your digital transformation journey with an AI solution specifically designed for mid-sized enterprises. FAIR Incubate can transform innovative ideas into minimum viable products (MVPs) in just four weeks. FAIR Incubate with AWS offers custom accelerators that streamline the deployment of secure and ethical generative AI solutions on the AWS platform. Experience the benefits of pre-configured, secure AWS landing zones that enable you to harness your data effectively and safely right from concept to production. Plus, tap into AWS funding initiatives to kickstart your FAIR AI journey and generate momentum quickly. Solutions Ideate We help you establish desirability, readiness, goals and guardrails for the adoption of AI through an interactive and collaborative ideation engagement. Conduct an AI diagnostic to determine readiness Identify desired business outcomes Establish feasibility and sustainability goals Set up a platform for AI Implement policies and guardrails for AI Incubate We determine the feasibility of AI within your organization and work with you to co-create your first generative AI solution within your enterprise. Choose an existing foundation model Configure and establish the cloud platform Prepare and align the data, adapt the model Optimize, demonstrate and augment the model Develop the LLM-powered application Industrialize We help ensure the viability of your solution through the systematic productization of AI in alignment with defined metrics and governance guardrails. Set up DataOps, MLOps and LLMOps Implement AI oversight and governance Determine an approach to manage incidents Refine the model for cost sustainability Pursue continuous optimization and training Our AWS expertise AWS Tools for Building Generative AI Applications Amazon Bedrock Amazon Titan AWS Trainium AWS Inferentia Amazon SageMaker Amazon CodeWhisperer AWS HealthScribe AWS Glue Amazon Redshift Amazon Athena Amazon RDS Amazon Aurora Amazon EMR Amazon Q Latest Insights AI Insights Women in AI: Diverse Perspectives to Empower Change November 1, 2023 Read now → AI Insights Achieving AI Sustainability for Progress and Good Works October 25, 2023 Read now → AI Insights Building a Robust, Resilient and Secure AI Environment October 25, 2023 Read now → AI Insights Cultivating a Symbiotic Relationship Between Humans and Applications Amazon Bedrock Amazon Titan AWS Trainium AWS Inferentia Amazon SageMaker Amazon CodeWhisperer AWS HealthScribe AWS Glue Amazon Redshift Amazon Athena Amazon RDS Amazon Aurora Amazon EMR Amazon Q Latest Insights AI Insights Women in AI: Diverse Perspectives to Empower Change November 1, 2023 Read now → AI Insights Achieving AI Sustainability for Progress and Good Works October 25, 2023 Read now → AI Insights Building a Robust, Resilient and Secure AI Environment October 25, 2023 Read now → AI Insights Cultivating a Symbiotic Relationship Between Humans and AI October 25, 2023 Read now → Ready to start the conversation? FAIR can launch quickly because we already have a global, world-class infrastructure and hyperscaler partners that can deliver optimized AI solutions to customers around the world. No matter where you are in the adoption of generative AI, we can help. Reach out today. First name* Last name* Email* Phone Number* Company* Country* --Please Select-- Afghanistan Albania Algeria Andorra Angola Antigua & Deps Argentina Armenia Australia Austria Azerbaijan Bahamas Bahrain Bangladesh Barbados Belarus Belgium Belize Benin Bhutan Bolivia Bosnia Herzegovina Botswana Brazil Brunei Bulgaria Burkina Burundi Cambodia Cameroon Canada Cape Verde Central African Rep Chad Chile China Colombia Comoros Congo Congo {Democratic Rep} Costa Rica Croatia Cuba Cyprus Czech Republic Denmark Djibouti Dominica Dominican Republic East Timor Ecuador Egypt El Salvador Equatorial Guinea Eritrea Estonia Ethiopia Fiji Finland France Gabon Gambia Georgia Germany Ghana Greece Grenada Guatemala Guinea Guinea-Bissau Guyana Haiti Honduras Hungary Iceland India Indonesia Iran Iraq Ireland {Republic} Israel Italy Ivory Coast Jamaica Japan Jordan Kazakhstan Kenya Kiribati Korea North Korea South Kosovo Kuwait Kyrgyzstan Laos Latvia Lebanon Lesotho Liberia Libya Liechtenstein Lithuania Luxembourg Macedonia Madagascar Malawi Malaysia Maldives Mali Malta Marshall Islands Mauritania Mauritius Mexico Micronesia Moldova Monaco Mongolia Montenegro Morocco Mozambique Myanmar, {Burma} Namibia Nauru Nepal Netherlands New Zealand Nicaragua Niger Nigeria Norway Oman Pakistan Palau Panama Papua New Guinea Paraguay Peru Philippines Poland Portugal Qatar Romania Russian Federation Rwanda St Kitts & Nevis St Lucia Saint Vincent & the Grenadines Samoa San Marino Sao Tome & Principe Saudi Arabia Senegal Serbia Seychelles Sierra Leone Singapore Slovakia Slovenia Solomon Islands Somalia South Africa South Sudan Spain Sri Lanka Sudan Suriname Swaziland Sweden Switzerland Syria Taiwan Tajik Luxembourg Macedonia Madagascar Malawi Malaysia Maldives Mali Malta Marshall Islands Mauritania Mauritius Mexico Micronesia Moldova Monaco Mongolia Montenegro Morocco Mozambique Myanmar, {Burma} Namibia Nauru Nepal Netherlands New Zealand Nicaragua Niger Nigeria Norway Oman Pakistan Palau Panama Papua New Guinea Paraguay Peru Philippines Poland Portugal Qatar Romania Russian Federation Rwanda St Kitts & Nevis St Lucia Saint Vincent & the Grenadines Samoa San Marino Sao Tome & Principe Saudi Arabia Senegal Serbia Seychelles Sierra Leone Singapore Slovakia Slovenia Solomon Islands Somalia South Africa South Sudan Spain Sri Lanka Sudan Suriname Swaziland Sweden Switzerland Syria Taiwan Tajikistan Tanzania Thailand Togo Tonga Trinidad & Tobago Tunisia Turkey Turkmenistan Tuvalu Uganda Ukraine United Arab Emirates United Kingdom United States Uruguay Uzbekistan Vanuatu Vatican City Venezuela Vietnam Yemen Zambia Zimbabwe Message I would like to send my contact information to FAIR/Rackspace Technology so that FAIR/Rackspace Technology can share additional information about products, services, thought leadership and invitations to flagship events with me by email. Select Yes or No from the dropdown list.:* Yes No By submitting this form, I acknowledge that someone from FAIR/Rackspace Technology will contact me via email or phone to discuss my request.",
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  {
    "url": "https://fair.rackspace.com/solutions/#incubate",
    "title": "#Incubate | Rackspace Documentation",
    "content": "Our Solutions Leverage the power of a service framework with three avenues to plan, integrate and execute your ideal AI fueled transformation. Execute Your Ideal AI Transformation Embarking on your ideal roadmap to achieve your generative AI transformative. FAIR created this unique three-part service framework with optional services to help organizations bring their AI innovations to life no matter where they are in their journey, including ideating, incubating and industrialize. We use this framework as a guide to help organizations create their ideal AI adoption journey, navigate complexities and aim straight toward the outcomes they want. This approach helps to ensure organizations’ AI strategy is clear, its integration of AI systems is successful and the transformation achieves its objectives. Ideate — assess and plan your AI initiative Action: The Ideate process of AI adoption answers the question: Where should we start with AI adoption? You’ll participate in an interactive and collaborative ideation workshop to help discover actionable use cases for generative AI, define the business impacts in your organization and plan a course for achieving your AI objectives. We employ AI readiness diagnostics to discover critical considerations for successful AI adoption. Outcome: We help you define your forward momentum for AI adoption, including your desirability, readiness, goals and guardrails. Steps: Conduct an AI diagnostic to determine your readiness Identify your desired business outcomes Establish feasibility and sustainability goals Set up a platform for an AI implementation Implement AI policies and guardrails Incubate — create your first AI project Action: The Incubate process of AI adoption answers the question: How will we create and execute our first AI project? You’ll participate in an agile and iterative multi-week program in which our team of AI experts will work with your team to co-create your first generative AI solution. This stage encompasses building your AI technology stack and working to ensure seamless integration with your existing technologies. Outcome: We help you determine the feasibility of launching AI within your organization, then work with you to create your first AI solution. Steps: Choose an existing foundation model Configure and establish a cloud platform Prepare and align your data and adapt the model Optimize, demonstrate and augment the model Develop an LLM-powered application Industrialize — launch your AI solution into the world Action: The Industrialize process of AI adoption answers the questions: How and when can we launch our AI project? We’ll construct a well-defined, systematic pathway stage encompasses building your AI technology stack and working to ensure seamless integration with your existing technologies. Outcome: We help you determine the feasibility of launching AI within your organization, then work with you to create your first AI solution. Steps: Choose an existing foundation model Configure and establish a cloud platform Prepare and align your data and adapt the model Optimize, demonstrate and augment the model Develop an LLM-powered application Industrialize — launch your AI solution into the world Action: The Industrialize process of AI adoption answers the questions: How and when can we launch our AI project? We’ll construct a well-defined, systematic pathway for the transformation of your AI solution for the purpose you choose, whether that’s creating a new product, implementing new governance capabilities, defining metrics, or optimizing your AI model and distributed cloud infrastructure for continuous improvement. Outcome: We help guide you through the process of making your AI solution viable using a systematic productization approach and aligning AI with your defined metrics and governance guardrails. Steps: Set up DataOps, MLOps and LLMOps Set up DataOps, MLOps and LLMOps Implement AI oversight and governance Implement AI oversight and governance Determine an approach to manage incidents Determine an approach to manage incidents Refine the model for cost sustainability Refine the model for cost sustainability Pursue continuous optimization and training Pursue continuous optimization and training AI Insights Explore our insightful AI/ML resources to unlock the path of creativity and discovery in generative AI. AI Insights Governing and Securing AI Initiatives with Microsoft Purview, Fabric and Copilot May 6, 2025 Read now → AI Insights Getting Your Data Ready for AI — Let’s Talk Security, Traceability and Pipelines April 26, 2025 Read now → AI Insights Sustainable AI Success: How to Navigate Governance, Ethics and Growth April 21, 2025 Read now → Ready to start the conversation? FAIR can launch quickly because we already have a global, world-class infrastructure and hyperscaler partners that can deliver optimized AI solutions to customers around the world. No matter where you are in the adoption of generative AI, we can help. Reach out today. Business Email* Company* First name* Last name* Phone Number* Country* –Please Select– Afghanistan Albania Algeria Andorra Angola Antigua & Deps Argentina Armenia Australia Austria Azerbaijan Bahamas Bahrain Bangladesh Barbados Belarus Belgium Belize Benin Bhutan Bolivia Bosnia Herzegovina Botswana Brazil Brunei Bulgaria Burkina Burund → Ready to start the conversation? FAIR can launch quickly because we already have a global, world-class infrastructure and hyperscaler partners that can deliver optimized AI solutions to customers around the world. No matter where you are in the adoption of generative AI, we can help. Reach out today. Business Email* Company* First name* Last name* Phone Number* Country* –Please Select– Afghanistan Albania Algeria Andorra Angola Antigua & Deps Argentina Armenia Australia Austria Azerbaijan Bahamas Bahrain Bangladesh Barbados Belarus Belgium Belize Benin Bhutan Bolivia Bosnia Herzegovina Botswana Brazil Brunei Bulgaria Burkina Burundi Cambodia Cameroon Canada Cape Verde Central African Rep Chad Chile China Colombia Comoros Congo Congo {Democratic Rep} Costa Rica Croatia Cuba Cyprus Czech Republic Denmark Djibouti Dominica Dominican Republic East Timor Ecuador Egypt El Salvador Equatorial Guinea Eritrea Estonia Ethiopia Fiji Finland France Gabon Gambia Georgia Germany Ghana Greece Grenada Guatemala Guinea Guinea-Bissau Guyana Haiti Honduras Hungary Iceland India Indonesia Iran Iraq Ireland {Republic} Israel Italy Ivory Coast Jamaica Japan Jordan Kazakhstan Kenya Kiribati Korea North Korea South Kosovo Kuwait Kyrgyzstan Laos Latvia Lebanon Lesotho Liberia Libya Liechtenstein Lithuania Luxembourg Macedonia Madagascar Malawi Malaysia Maldives Mali Malta Marshall Islands Mauritania Mauritius Mexico Micronesia Moldova Monaco Mongolia Montenegro Morocco Mozambique Myanmar, {Burma} Namibia Nauru Nepal Netherlands New Zealand Nicaragua Niger Nigeria Norway Oman Pakistan Palau Panama Papua New Guinea Paraguay Peru Philippines Poland Portugal Qatar Romania Russian Federation Rwanda St Kitts & Nevis St Lucia Saint Vincent & the Grenadines Samoa San Marino Sao Tome & Principe Saudi Arabia Senegal Serbia Seychelles Sierra Leone Singapore Slovakia Slovenia Solomon Islands Somalia South Africa South Sudan Spain Sri Lanka Sudan Suriname Swaziland Sweden Switzerland Syria Taiwan Tajikistan Tanzania Thailand Togo Tonga Trinidad & Tobago Tunisia Turkey Turkmenistan Tuvalu Uganda Ukraine United Arab Emirates United Kingdom United States Uruguay Uzbekistan Vanuatu Vatican City Venezuela Vietnam Yemen Zambia Zimbabwe Message I would like to send my contact information to FAIR/Rackspace Technology so that FAIR/Rackspace Technology can share additional information about products, services, thought leadership and invitations to flagship events with me by email. Select Yes or No from the dropdown list.:* Yes No By submitting this form, I acknowledge that someone from FAIR/Rackspace Technology will contact me via email or phone to discuss my request.",
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  {
    "url": "https://docs.rackspace.com/docs/edit-dns-in-the-cloud-office-control-panel",
    "title": "Edit Dns In The Cloud Office Control Panel | Rackspace Documentation",
    "content": "This article explains how to edit your domain's DNS settings in the Cloud Office Control Panel. Prerequisites Applies to: Administrator Difficulty: Moderate Time needed: Approximately 24-48 hours for DNS record changes to propagate Tools required: Cloud Office Control Panel access, DNS hosting at Rackspace Cloud Office If you are not sure who is hosting your domain's DNS, see Find your DNS host . To edit DNS records in Cloud Office, log in to the Cloud Office Control Panel , and perform the following steps: Select Domains . Select Domains . In the Manage section, click DNS Settings . In the Manage section, click DNS Settings . Click DNS Records under the Advanced Settings column next to the domain you want to edit. Click DNS Records under the Advanced Settings column next to the domain you want to edit. Edit your DNS records to match the following example. This is the initial DNS record set up to start receiving email at Rackspace Cloud Office. Warning: Changes to your DNS impact other services that are tied to your domain, such as website hosting, and cause service disruption if not performed properly. Edit your DNS records to match the following example. This is the initial DNS record set up to start receiving email at Rackspace Cloud Office. Warning: Changes to your DNS impact other services that are tied to your domain, such as website hosting, and cause service disruption if not performed properly. After you complete your edits, click Save . After you complete your edits, click Save . If another provider hosts your DNS, see Set up DNS records for Cloud Office email . Use the Feedback tab to make any comments or ask questions. You can also start a conversation with us . Updated 5 days ago",
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  {
    "url": "https://docs.rackspace.com/docs/secure-an-existing-custom-control-panel-site",
    "title": "Secure An Existing Custom Control Panel Site | Rackspace Documentation",
    "content": "Custom control panel sites created before September 2017 were deployed to an environment that did not enforce the use of secure web protocols over HTTPS, such as SSL or TLS. To add this additional level of protection to your existing customer control panel site, we recommend that you secure your own control panel site. Prerequisites Applies to: Administrators of Reseller Accounts Difficulty: Easy Time needed: Approximately 5 minutes to create the site and 24 to 48 hours for the DNS changes to propagate Tools required: DNS host administrator access For more information on prerequisite terminology, see Cloud Office support terminology . Secure a Custom Control Panel Site To secure your control panel site, perform the following steps: Log in to the Cloud Office Control Panel . Log in to the Cloud Office Control Panel . In the Reseller Tools section of the home page, click the Custom Control Panel link. In the Reseller Tools section of the home page, click the Custom Control Panel link. On the Custom Control Panel Site page, locate the site that you want to secure. It should have a red “unlocked” icon to the right of the name. On the Custom Control Panel Site page, locate the site that you want to secure. It should have a red “unlocked” icon to the right of the name. Click Secure Site from the ACTIONS drop-down list. Warning: You cannot secure a control panel site using a site name that uses the root domains of mymailsrvr.com , mycpsrvr.com , or a domain that is listed on Google Safe Browsing. Click Secure Site from the ACTIONS drop-down list. Warning: You cannot secure a control panel site using a site name that uses the root domains of mymailsrvr.com , mycpsrvr.com , or a domain that is listed on Google Safe Browsing. On the Secure Certificate Information step, enter or verify the company information for your site. This information is used to register the security certificate that secures your site. If your end users choose to view the certificate from their browser, this information is visible to them. Click SECURE CONTROL PANEL SITE . On the Secure Certificate Information step, enter or verify the company information for your site. This information is used to register the security certificate that secures your site. If your end users choose to view the certificate from their browser, this information is visible to them .com , or a domain that is listed on Google Safe Browsing. On the Secure Certificate Information step, enter or verify the company information for your site. This information is used to register the security certificate that secures your site. If your end users choose to view the certificate from their browser, this information is visible to them. Click SECURE CONTROL PANEL SITE . On the Secure Certificate Information step, enter or verify the company information for your site. This information is used to register the security certificate that secures your site. If your end users choose to view the certificate from their browser, this information is visible to them. Click SECURE CONTROL PANEL SITE . Instructions to update the DNS entry for your site with new information appears. Copy these instructions by clicking COPY INSTRUCTIONS before clicking OK, GOT IT . The DNS for most existing sites is an A record that points to a specific IP address. You need to change the A record type to a CNAME and change the IP address to the host name provided. For example, if your control panel site is going to be cp.yourdomainexample.com , change the host name to cp or cp.yourdomainexample.com . The following tables illustrate this change: Before DNS change: Record type Host Point-to or address A @ 000.00.000.00 After DNS change: Record type Host Point-to or address CNAME cp pl-10.admin.emailsrvr.com If your existing DNS record is already a CNAME, then just update the existing hostname to the new one provided. Example DNS entry: Record type Host Point-to or address CNAME cp pl-10.admin.emailsrvr.com Note: For specific instructions on editing your DNS records, contact your DNS host. Find your DNS host here. The site should now appear as a secured CUSTOM CONTROL PANEL listing. After the DNS change is propagated, a green \"locked\" icon appears to the right of the name to show that the site is secure. Instructions to update the DNS entry for your site with new information appears. Copy these instructions by clicking COPY INSTRUCTIONS before clicking OK, GOT IT . The DNS for most existing sites is an A record that points to a specific IP address. You need to change the A record type to a CNAME and change the IP address to the host name provided. For example, if your control panel site is going to be cp.yourdomainexample.com , change the CONTROL PANEL listing. After the DNS change is propagated, a green \"locked\" icon appears to the right of the name to show that the site is secure. Instructions to update the DNS entry for your site with new information appears. Copy these instructions by clicking COPY INSTRUCTIONS before clicking OK, GOT IT . The DNS for most existing sites is an A record that points to a specific IP address. You need to change the A record type to a CNAME and change the IP address to the host name provided. For example, if your control panel site is going to be cp.yourdomainexample.com , change the host name to cp or cp.yourdomainexample.com . The following tables illustrate this change: Before DNS change: Record type Host Point-to or address A @ 000.00.000.00 After DNS change: Record type Host Point-to or address CNAME cp pl-10.admin.emailsrvr.com The DNS for most existing sites is an A record that points to a specific IP address. You need to change the A record type to a CNAME and change the IP address to the host name provided. For example, if your control panel site is going to be cp.yourdomainexample.com , change the host name to cp or cp.yourdomainexample.com . The following tables illustrate this change: Before DNS change: After DNS change: If your existing DNS record is already a CNAME, then just update the existing hostname to the new one provided. Example DNS entry: Record type Host Point-to or address CNAME cp pl-10.admin.emailsrvr.com If your existing DNS record is already a CNAME, then just update the existing hostname to the new one provided. Example DNS entry: Note: For specific instructions on editing your DNS records, contact your DNS host. Find your DNS host here. The site should now appear as a secured CUSTOM CONTROL PANEL listing. After the DNS change is propagated, a green \"locked\" icon appears to the right of the name to show that the site is secure. Updated 5 days ago",
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    "url": "https://docs.rackspace.com/docs/rackspace-fabric",
    "title": "Rackspace Fabric | Rackspace Documentation",
    "content": "Our proprietary software platform provides a single, multi-tenant user interface and access to thousands of Rackspace Technology cloud experts. We developed Rackspace Fabric with 20+ years of expertise in every thread, weaving it all together into a single platform — one fabric — to become the foundation of our distinctive service delivery model. Fabric Ticketing Rackspace Technology uses a new ticketing application as part of its Fabric branding. The dedicated hosting table categorizes request in terms of common request, device type, and minimum devices required. For more information about new ticketing application, see the following articles: Fabric Ticketing Common Request Templates Updated 5 days ago Azure V2 Upgrade Common Request Templates Multi-Factor-Authentication Fabric Ticketing Rackspace Fabric FAQ Notification Preferences",
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    "url": "https://docs.rackspace.com/docs/gogrid-eol-faq",
    "title": "Gogrid Eol Faq | Rackspace Documentation",
    "content": "Rackspace will discontinue support of GoGrid service effective May 31st, 2019. If you are a GoGrid Cloud customer, we recommend migrating to one of Rackspace’s managed solutions. Rackspace has an extensive portfolio of cloud and single tenant solutions, including our Managed Public Clouds across Amazon Web Services (AWS) , Microsoft® Azure® , Google Cloud Platform™ , and OpenStack® , as well as extensive support services encompassing migration, architecture design, and ongoing cloud management and optimization. This FAQ provides answers to customers who are interested in migrating their GoGrid Infrastructure. GoGrid EOL and migration What GoGrid services are included in the EOL? All GoGrid services including GoGrid cloud and dedicated are included in the EOL. Will my data be accessible after the EOL date? Data will not be accessible after the EOL date. You will be responsible for migrating your data and infrastructure before the EOL. Who is responsible for deleting my infrastructure once I have migrated to another platform? You are responsible for managing your infrastructure, including but not limited to spinning down virtual machines and/or deleting any data contained on your infrastructure. Up until the EOL date, you will be billed for the services you use in accordance with your Terms of Service. Is it possible to extend the EOL date if I can't migrate off the platform in time? It is not possible to extend the EOL date. Please contact us to review your migration options. Will you continue to support GoGrid until the EOL? Yes, we will continue to support GoGrid and will be available to assist you with any issues that you might have. How can Rackspace help me choose the best cloud infrastructure for my business? As a leader in Managed Services for public cloud infrastructure, Rackspace delivers unbiased guidance on best-fit cloud solutions to organizations around the globe. We go beyond simple migration assistance and infrastructure management with multi-cloud managed services, professional services, and managed application services to enable true digital transformation. What replacement solutions does Rackspace offer that I can migrate to? Rackspace has an extensive portfolio of cloud and single tenant solutions, including our Managed Public Clouds across AWS, Microsoft Azure, Google Cloud Platform, and OpenStack that provide similar on-demand cloud resources and utility billing, but with significantly more stability and richer feature sets as compared to GoGrid. Will Rackspace migrate my GoGrid environment to a new platform delivers unbiased guidance on best-fit cloud solutions to organizations around the globe. We go beyond simple migration assistance and infrastructure management with multi-cloud managed services, professional services, and managed application services to enable true digital transformation. What replacement solutions does Rackspace offer that I can migrate to? Rackspace has an extensive portfolio of cloud and single tenant solutions, including our Managed Public Clouds across AWS, Microsoft Azure, Google Cloud Platform, and OpenStack that provide similar on-demand cloud resources and utility billing, but with significantly more stability and richer feature sets as compared to GoGrid. Will Rackspace migrate my GoGrid environment to a new platform for me? No, Rackspace will not migrate your environment for you. However, we have multiple migration options that we are ready to discuss with you. Contact your GoGrid support team to set up a discussion. Are there any self-service options for migration? GoGrid Linux® cloud servers might be able to Migrate to Rackspace Openstack Public Cloud using InstanceSync . This method is offered as an unsupported courtesy and is not guaranteed to work for your GoGrid Linux servers. Updated 5 days ago",
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  {
    "url": "https://www.rackspace.com/applications/digital-experience",
    "title": "Digital Experience | Rackspace Documentation",
    "content": "On this page: Business Challenge Use Cases Case Study Supported Platforms Resources Get Started It’s a race when it comes to building a digital experience that’s ahead of the rest. We’ll put you at the front of the pack by managing and continually optimizing and supporting your applications. When we take on your deployments, hosting and monitoring – delivering world-class intelligent insights, specialized applications and infrastructure support and actionable analytics along the way – you’ll experience the power of a customer-centric digital platform that’s always at the forefront of technological capability. Use Cases Accelerate time to market Our experts can get your applications and infrastructure environment up and running seamlessly, and your new application deployments working for you fast. Our experts help you rapidly deliver new business applications deployments to production. Discover infrastructure options to manage and optimize the infrastructure, application and security you need, including Azure® PaaS or IaaS, GCP and AWS, or private cloud. Boost performance and reliability Get the most out of your digital experience applications with optimized architectures and environments, performance management and actionable insights. Deliver intelligent and actionable insights while optimizing system performance and resource utilization. Discover expert application management and optimization, from architecting to hosting and monitoring. Get more from your investment Our certified engineers and architects can power your performance while managing your environments, so you can focus on what matters. Experience expert application performance monitoring. Easily access specialized support options and your choice of industry-leading performance management and world-class insight tools that offer deep insights into your customer experience. Elevate customer engagement Deliver a streamlined customer experience with a full range of solutions. Tailor leading solutions from Oracle® Commerce, Sitecore® Experience Platform™(XP), Sitecore® Experience Commerce™ and Adobe® Experience Manager applications as well as any Java or .Net applications. Deliver a powerful, competitive, experience-led transformation that gives you the advantage, with advanced capabilities for content management, personalization and analytics. Optimize your digital experience applications Take a free application performance review See where you're getting the greatest value from your business application investment, as well as recommendations for improvement. See more case studies Our Approach Discover a partnership that can help you achieve more – for your people, your business and your customers – today and into the future. Consulting and Advisory Services Professional Services Managed Services Fanatical Experience™ Ready to Get Started? We’re on your side, doing what any Java or .Net applications. Deliver a powerful, competitive, experience-led transformation that gives you the advantage, with advanced capabilities for content management, personalization and analytics. Optimize your digital experience applications Take a free application performance review See where you're getting the greatest value from your business application investment, as well as recommendations for improvement. See more case studies Our Approach Discover a partnership that can help you achieve more – for your people, your business and your customers – today and into the future. Consulting and Advisory Services Professional Services Managed Services Fanatical Experience™ Ready to Get Started? We’re on your side, doing what it takes to get the job done right — from the first consultation to your daily operations. Contact us for a free quote. Our Expertise Explore our expert credentials and industry recognition. Recognized leadership Providing innovation and leadership in the technology services industry for 20+ years. Oracle Cloud Service and Resell Partner Oracle certified in hosting service Oracle Commerce Platinum Partner SAP Silver Partner Sitecore Global Platinum Partner Adobe Partner Power Your Advantage Discover related technology platforms and solutions to help you achieve smarter business outcomes. Adobe Experience Manager Get an AEM solution that’s built for scalability, reliability and security — supported by a team of AEM experts. Oracle We help you adopt new cloud-based Oracle applications and manage legacy Oracle apps and databases faster and with less risk. Sitecore We help you make the most of your digital experience platforms and turn more casual browsers into dedicated customers. Related Resources Learn more about services to support your digital experience. Ecommerce Replatforming Guide Ready to start the conversation? Ready to start the conversation? Fill out the form to be connected to one of our experts. Fill out the form to be connected to one of our experts. By submitting this form, I acknowledge that someone from Rackspace Technology will contact me via email or phone to discuss my request. You may withdraw your consent to receive additional information from Rackspace Technology at any time. Information collected in this form is subject to the Rackspace Technology Privacy Notice . Rackspace Technology Support To create a ticket or chat with a specialist regarding your account, log into your account. Legacy Datapipe One (Service Now) Rackspace Sovereign Services UK Support Phone 1-800-961-4454 International Support +1-512-361-4935 Help Documentation Support Documentation API Documentation System status Email & Apps system status Rackspace system status Rackspace Technology Careers Rackspace Technology accelerates the value of the cloud during every phase of a customer’ withdraw your consent to receive additional information from Rackspace Technology at any time. Information collected in this form is subject to the Rackspace Technology Privacy Notice . Rackspace Technology Support To create a ticket or chat with a specialist regarding your account, log into your account. Legacy Datapipe One (Service Now) Rackspace Sovereign Services UK Support Phone 1-800-961-4454 International Support +1-512-361-4935 Help Documentation Support Documentation API Documentation System status Email & Apps system status Rackspace system status Rackspace Technology Careers Rackspace Technology accelerates the value of the cloud during every phase of a customer’s digital transformation. Join us on our mission.",
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    "url": "https://www.rackspace.com/services/managed-services",
    "title": "Managed Services | Rackspace Documentation",
    "content": "On this page: Overview Use Cases Case Study Supported Platforms Resources Get Started As organizations continue to embrace a modern, cloud native mindset - their teams need to learn and embrace entirely new architectural methodologies. Your teams may need help from experts such as managed security service providers as they explore new ways to deploy, monitor, and operate environments, and they may even need to master new modern technologies such as containers, serverless, IoT and machine learning. As you pursue this evolution, you need more than just support. You need help understanding how to scale your IT organization in an agile world, how to transform your environment and how to streamline your operating models. As the traditional build and operate barriers continue to break down in IT, new opportunities to accelerate innovation are opening up. This is why many organizations need more than the traditional managed services models, which is constrained to fit the boundaries of the past. With groundbreaking new service models like Rackspace Elastic Engineering and Rackspace Modern Operations giving you flexible access to thousands of cloud certified professionals, we can help keep you performing at the highest levels – freeing your team to drive results that make a difference to your business. Use Cases Rackspace Elastic Engineering Cloud Migration Services: Elevate workloads in the cloud Applications: Complete build, release and go-live support Infrastructure build-out services: Get infrastructure-as-code templates Security: Guidance and architecture based on platform best practices and industry standards DevOps services: CI/CD pipelines and automated deployments Backup and disaster recovery (DR) planning: Expert DR environment implementation and testing Performance management for load testing and optimization. Cost optimization: Tagging, billing review, usage and RIs. Explore Rackspace Elastic Engineering → Rackspace Modern Operations Always-on managed support: Allows you to focus internal resources on core business activities and accelerate your journey through the cloud with the peace of mind that your environment is fully managed.​ On-demand cloud expertise: Gain the benefits of public cloud without having to incur the challenge and expense of self-managing it.​ Access to expertise: Immediate access to technical expertise and capacity to manage cloud infrastructure, tools and applications.​ Cloud resiliency: Leverage cloud native and Rackspace Technology proprietary tooling to remove manual intervention and increase resiliency.​ Innovate with cloud services: Take advantage of the latest cloud features and capabilities to solve challenging business problems. Optimizer+ Optimizer+ gives you visibility into your cloud spend- so you can execute actions peace of mind that your environment is fully managed.​ On-demand cloud expertise: Gain the benefits of public cloud without having to incur the challenge and expense of self-managing it.​ Access to expertise: Immediate access to technical expertise and capacity to manage cloud infrastructure, tools and applications.​ Cloud resiliency: Leverage cloud native and Rackspace Technology proprietary tooling to remove manual intervention and increase resiliency.​ Innovate with cloud services: Take advantage of the latest cloud features and capabilities to solve challenging business problems. Optimizer+ Optimizer+ gives you visibility into your cloud spend- so you can execute actions that optimize your cost savings. Cloud Financial Consultant: On-demand analysis and expertise for your managed cloud services Cloud Concierge Services: Ask us anything about spend and consumption 24x7x365 guidance and support: Get always-on access to expert guidance support from a team of certified cloud specialists. Regular architecture reviews: Actionable insights covering security, performance, reliability, operations and efficiency Proactive monitoring and alerting: Tooling and expertise to capture, analyze and proactively escalate alarms in your cloud environment CloudHealth Cloud Management Platform: Industry-leading tooling drives transparency and cost governance Optimizer+ Platform Support Account management: Your dedicated account manager coordinates escalation, helps to ensure issue resolution and focuses on optimal operations. 24x7x365 platform support: Get always-on access to expert platform support from a team of certified cloud specialists. Enterprise cloud support: If we can’t fix your issue, we have direct relationships with all the major cloud providers to push your issue to the front of the queue. Operating System management: Rackspace Technology works with you to understand and build a plan to manage and operate your technology, ensuring that patches, configuration and security concerns are handled in a timely and controlled manner. Access-control system: Using Passport, an enterprise-grade identity and access management system that preserves the native audit logs, Rackspace Technology provides secure, streamlined controlled access to technologies Cloud Native Security Deployment and Management: Deploy and configure security technologies with on-going management 24x7x365 Monitoring and Response: Around-the-clock monitoring, advanced analysis and threat remediation Comprehensive security visibility: Security data is integrated into the Rackspace Technology Security Information and event Management (SIEM) system for a comprehensive view of threats Proactive Detection and Response Detect breaches faster with cyber hunting: Add proactive monitoring and threat management to your environment around the clock, using leading technology and advanced analytics to actively search for grade identity and access management system that preserves the native audit logs, Rackspace Technology provides secure, streamlined controlled access to technologies Cloud Native Security Deployment and Management: Deploy and configure security technologies with on-going management 24x7x365 Monitoring and Response: Around-the-clock monitoring, advanced analysis and threat remediation Comprehensive security visibility: Security data is integrated into the Rackspace Technology Security Information and event Management (SIEM) system for a comprehensive view of threats Proactive Detection and Response Detect breaches faster with cyber hunting: Add proactive monitoring and threat management to your environment around the clock, using leading technology and advanced analytics to actively search for threats Remediate breaches immediately with pre-approved actions: Once a breach is detected, we can respond immediately to mitigate the threat based on pre-approved actions Dramatically reduce the risk of data loss by minimizing the breach window: The active security approach to minimize a threat’s most precious resource – time in your environment Deploy in multicloud environments: Support on the world’s leading clouds, including AWS, Microsoft® Azure®, VMware® and Google Cloud Platform™. Proactive Detection and Response Proactive Database Management Access to expertise: 300+ certified DBAs have deep experience with troubleshooting and maintenance execution on relevant database technologies Availability monitoring: Access expert metric and event tracking, and fix issues before they lead to disruptions and downtime Backups, restoration and recovery: In partnership with the Rackspace Managed Backup Team, the database team helps to ensure backups are executing as expected and recovers data in the event of a crash or storage failure User and security management: Rackspace Technology experts will help manage database environments by ensuring only the proper access is allowed and best practices are followed Around-the-clock support: We monitor databases to help ensure they are operating/performing correctly, and we take action as needed to avoid potential issues, reacting quickly when issues arise, and providing feedback on changes needed to improve performance Application Services Comprehensive set of services across the leading technologies such as ERP, CRM, Digital Experience Platforms and Productivity. Application Operations Support: We provide 24x7x365 operational support from an army of certified specialists who manage and operate the client’s application(s) and provide ongoing administration, monitoring and troubleshooting support. Application Management Services: Clients get access to named technical resources to help optimize their application and provide application expertise, inform on best practices and provide usage insights with proactive support to help them get the most out of their chosen technology. Rethinking support models for a cloud on changes needed to improve performance Application Services Comprehensive set of services across the leading technologies such as ERP, CRM, Digital Experience Platforms and Productivity. Application Operations Support: We provide 24x7x365 operational support from an army of certified specialists who manage and operate the client’s application(s) and provide ongoing administration, monitoring and troubleshooting support. Application Management Services: Clients get access to named technical resources to help optimize their application and provide application expertise, inform on best practices and provide usage insights with proactive support to help them get the most out of their chosen technology. Rethinking support models for a cloud native world Rackspace Elastic Engineering See how Rackspace Elastic Engineering breaks down the traditional build and operate barriers and opens up new possibilities to accelerate innovation. See more case studies Our Approach Discover a partnership that can help you achieve more – for your people, your business and your customers – today and into the future. Consulting and Advisory Services Professional Services Managed Services Fanatical Experience™ Rackspace Fabric™ Ready to Get Started? We’re experts on your side, doing what it takes to get the job done right — from the first consultation to your daily operations. Decades of expertise matched with thousands of experts Expert guidance so you can maximize the benefits of modern cloud. Recognized leadership Providing innovation and leadership in the technology services industry for 20+ years. Best Consultancy or System Integrator 2020, The Cloud Awards The Forrester Wave™: Hosted Private Cloud Services in North America and Europe, Q2 2020 AWS Premier Consulting Partner AWS MAP Partner One of the leading AWS consulting partners with 14 competencies Dell Technologies Four-time Partner of the Year Award Dell Titanium CSP Partner Google Cloud First Premier Managed Services Partner Google Cloud Partner of the Year Award Winner Microsoft Gold Partner Microsoft Six-time Hosting Partner of the Year Microsoft Azure Expert MSP designation for 2021 Oracle Cloud Service and Resell Partner Salesforce Platinum Consulting Partner SAP Silver Partner VMware® Cloud Verified VMware Premiere Service Provider Power your advantage Discover related technology platforms and solutions to help you achieve smarter business outcomes. Cloud Grow revenue, increase efficiency and deliver the future with powerful cloud solutions delivered with industry-leading expertise. Applications Explore powerful app solutions that help you gain efficiencies, improve operations and drive smarter business outcomes. Data Handle large volumes of data effectively and economically so you can accelerate your path to business insights. Security Let our certified security experts to secure your environments, helping you build efficiencies that let you deliver your future. Related resources Learn more about services to and Resell Partner Salesforce Platinum Consulting Partner SAP Silver Partner VMware® Cloud Verified VMware Premiere Service Provider Power your advantage Discover related technology platforms and solutions to help you achieve smarter business outcomes. Cloud Grow revenue, increase efficiency and deliver the future with powerful cloud solutions delivered with industry-leading expertise. Applications Explore powerful app solutions that help you gain efficiencies, improve operations and drive smarter business outcomes. Data Handle large volumes of data effectively and economically so you can accelerate your path to business insights. Security Let our certified security experts to secure your environments, helping you build efficiencies that let you deliver your future. Related resources Learn more about services to support your managed services. Managed Applications Monitoring Ready to start the conversation? Ready to start the conversation? Fill out the form to be connected to one of our experts. Fill out the form to be connected to one of our experts. By submitting this form, I acknowledge that someone from Rackspace Technology will contact me via email or phone to discuss my request. You may withdraw your consent to receive additional information from Rackspace Technology at any time. Information collected in this form is subject to the Rackspace Technology Privacy Notice . Rackspace Technology Support To create a ticket or chat with a specialist regarding your account, log into your account. Legacy Datapipe One (Service Now) Rackspace Sovereign Services UK Support Phone 1-800-961-4454 International Support +1-512-361-4935 Help Documentation Support Documentation API Documentation System status Email & Apps system status Rackspace system status Rackspace Technology Careers Rackspace Technology accelerates the value of the cloud during every phase of a customer’s digital transformation. Join us on our mission.",
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    "url": "https://docs.rackspace.com/docs/rackspace-email-archiving",
    "title": "Rackspace Email Archiving | Rackspace Documentation",
    "content": "Email archiving collects and stores external, internal, incoming, and outgoing email, including attachments. The administrator of the account and administrator-designated users can access this data to search or review it. The following articles will help you get started using Email Archiving. Enable and access Email Archiving Enable Email Archiving for Rackspace Email and Hosted Exchange Enable Email Archiving for Office 365 Log in to the Archive Manager for Rackspace Email and Hosted Exchange Log in to the Archive Manager for Office 365 Setup your archive Create an archive audit report Create an archive search Export archive search results Integrate Rackspace Email Archiving with Outlook. Create a retention policy Configure your archive portal Add and edit archive users Create an archive audit report Create an archive search Export archive search results Control Panel basics Cloud Office Control Panel overview Account information in the Cloud Office Control Panel General information in the Cloud Office Control Panel Administrator management: Cloud Office Control Panel View administrator activity in the Cloud Office Control Panel Cancel Cloud Office services Upgrades in the Cloud Office Control Panel Domains in the Cloud Office Control Panel View invoice history in the Cloud Office Control Panel View and pay unpaid invoices in the Cloud Office Control Panel Set up an API key in the Cloud Office Control Panel Updated 5 days ago",
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    "url": "https://docs.rackspace.com/docs/add-and-edit-archive-users-in-cloud-office",
    "title": "Add And Edit Archive Users In Cloud Office | Rackspace Documentation",
    "content": "This article describes how to add and edit archive users. Prerequisites Applies to: Administrator Difficulty: Easy Time needed: Approximately 10 minutes Tools required: Cloud Office Control Panel access For more information about prerequisite terminology, see Cloud Office support terminology . After you have completed the steps in Log in to the Archive Manager , you can add additional users to the Archive Manager and assign the following user types: Administrator - Provides complete access across the archive with the ability to create, modify, and export searches; manage hold reason, users, permissions, and policies. Administrator - Provides complete access across the archive with the ability to create, modify, and export searches; manage hold reason, users, permissions, and policies. Admin Only - Provides access to most accounts, user management settings, and permissions but prohibits access to interaction with message data, including running, editing, and exporting searches or affecting retention policies. Admin Only - Provides access to most accounts, user management settings, and permissions but prohibits access to interaction with message data, including running, editing, and exporting searches or affecting retention policies. Compliance Officer - Provides access to interact with data across the archive in addition to creating and managing hold reasons. Compliance Officer - Provides access to interact with data across the archive in addition to creating and managing hold reasons. Search Administrator - Provides access to create, save, edit, export, and review searches across the archive. Search Administrator - Provides access to create, save, edit, export, and review searches across the archive. Exporter - Provides access to view and export the results of saved searches, explicitly shared with the individual user. Exporters only have access to exports that are requested by the individual user. Exporter - Provides access to view and export the results of saved searches, explicitly shared with the individual user. Exporters only have access to exports that are requested by the individual user. Reviewer - Provides access to view the results of saved searches, explicitly shared with the individual user. Reviewers are unable to download or send the results from the application. Reviewer - Provides access to view the results of saved searches, explicitly shared with the individual user. Reviewers are unable to download or send the results from the application. End User - Provides access to MyArchive functionality, which limits access to archived assets associated with the logged-in users’ listed email address. End User - Provides access to MyArchive functionality, which user. Exporters only have access to exports that are requested by the individual user. Reviewer - Provides access to view the results of saved searches, explicitly shared with the individual user. Reviewers are unable to download or send the results from the application. Reviewer - Provides access to view the results of saved searches, explicitly shared with the individual user. Reviewers are unable to download or send the results from the application. End User - Provides access to MyArchive functionality, which limits access to archived assets associated with the logged-in users’ listed email address. End User - Provides access to MyArchive functionality, which limits access to archived assets associated with the logged-in users’ listed email address. You can also edit an existing user to change any of the following user settings or information: Basic contact information Temporary passwords Permissions Account Status Enable or disable Administrator(s) listed in the archive Add an archive user Log in to the Cloud Office Control Panel and then use the following steps to add individual users to the Archive Manager: On the left side of the screen, click Users . On the left side of the screen, click Users . On the top right corner, click the +New tab. On the top right corner, click the +New tab. In the drop-down menu, click User . In the drop-down menu, click User . Enter the following information for the user: User name First and last name Email address Select a Role Note : The Send welcome email option is checked by default, and the user is asked to create a password after selecting Activate your account in the Welcome Email. Enter the following information for the user: User name First and last name Email address Select a Role Note : The Send welcome email option is checked by default, and the user is asked to create a password after selecting Activate your account in the Welcome Email. Add multiple archive users Use the following steps to add multiple users to the Archive Manager: Select the Users tab on the left and click +New . Select the Users tab on the left and click +New . Click CSV template and save the compressed folder. Note : Enter TRUE or FALSE in the Send-welcome-email column.\\ Click CSV template and save the compressed folder. Note : Enter TRUE or FALSE in the Send-welcome-email column.\\ When you have entered the users, save the Archive Users worksheet as a CSV file. When you have entered the users, save the Archive Users worksheet as a CSV file. Return to the CSV Import page steps to add multiple users to the Archive Manager: Select the Users tab on the left and click +New . Select the Users tab on the left and click +New . Click CSV template and save the compressed folder. Note : Enter TRUE or FALSE in the Send-welcome-email column.\\ Click CSV template and save the compressed folder. Note : Enter TRUE or FALSE in the Send-welcome-email column.\\ When you have entered the users, save the Archive Users worksheet as a CSV file. When you have entered the users, save the Archive Users worksheet as a CSV file. Return to the CSV Import page in the Archive Manager. Return to the CSV Import page in the Archive Manager. Click Browse and locate the CSV file. Click Browse and locate the CSV file. Click Open to specify the CSV file. Click Open to specify the CSV file. The users are added, and the Welcome Email is sent to the specified address. Note : When bulk-adding users, the End User role is assigned by default. The users are added, and the Welcome Email is sent to the specified address. Note : When bulk-adding users, the End User role is assigned by default. Edit archive user settings To edit an Archive User’s role, use the following steps: Click Users , check the box by the user’s name, and then click Roles on the top right. Click Users , check the box by the user’s name, and then click Roles on the top right. After selecting a new role, click Add to save changes. After selecting a new role, click Add to save changes. To remove a role, use the following steps: Click Roles and check the box for the current role. Click Roles and check the box for the current role. Click Remove . Click Remove . To edit the settings for an archive user, use the following steps: Click Users on the left, and then click Edit for the specific user. Click Users on the left, and then click Edit for the specific user. Edit specific user information as needed and then click Save . Edit specific user information as needed and then click Save . Updated 5 days ago",
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    "url": "https://docs.rackspace.com/docs/export-archive-search-results-in-cloud-office",
    "title": "Export Archive Search Results In Cloud Office | Rackspace Documentation",
    "content": "You can export archive search results to share with outside parties, which is helpful for auditing or legal requests, as well as reviewing historic team activity. Prerequisites Applies to: Administrator, Compliance Officer, and Search Administrator Difficulty: Easy Time needed: Approximately 10 minutes Tools required: Archive Portal access Export search results Complete the following steps to export the results of a search in the Archive Manager. Log in to the Archive Manager . For more information, see Log in to the Archive Manager . Log in to the Archive Manager . For more information, see Log in to the Archive Manager . On the left side of the dashboard, click Searches . On the left side of the dashboard, click Searches . Locate the search name to be exported and click **Run**. Note : This option is available to users with Administrator , Compliance Officer , or Search Administrator permissions. Note : This option is available to users with Administrator , Compliance Officer , or Search Administrator permissions. Check the box for the messages to be exported and click the **Export** icon above the message list. Click Next to confirm the number of messages to exported. Note : You can export searches with a maximum of 30,000 results or a total size of 20 gigabytes, whichever limit comes first. Click Next to confirm the number of messages to exported. Note : You can export searches with a maximum of 30,000 results or a total size of 20 gigabytes, whichever limit comes first. Select a format, EML , . PST , or . PDF and click Next . Select a format, EML , . PST , or . PDF and click Next . Enter an Export Name and check the box to receive an email notification when the export is ready. Enter an Export Name and check the box to receive an email notification when the export is ready. Click Request Export . Click Request Export . To begin the download process, click the Exports tab. To begin the download process, click the Exports tab. Locate the search that was exported and click Download . Note : The export remains available for approximately 30 days. Locate the search that was exported and click Download . Note : The export remains available for approximately 30 days. Updated 5 days ago",
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    "url": "https://www.rackspace.com/about/channel-partners",
    "title": "Channel Partners | Rackspace Documentation",
    "content": "On this page: Overview Benefits Reseller Programs Get Started Scale growth through Rackspace expertise and a flexible partner program. The Rackspace Technology Global Partner Program gives you access to world-class expertise and support across leading public, private and hybrid cloud platforms. We provide the flexibility and tools to help you serve your customers, build loyalty and create new revenue opportunities. We specialize in designing, building and operating AI, application and data solutions for the cloud. Our solutions are built for seamless operation, featuring intent-driven automation, security and ease of management. We excel in serving mid-market and enterprise customers. Our key technology alliance partners are AWS , Microsoft® , Google Cloud™ , Cloudflare, VMware , Oracle® , SAP® , Dell Technologies , BT , Datadog, Armor, Securiti.ai, CrowdStrike, Citrix, Akamai, Palo Alto, Splunk, Cisco, Snowflake and Databricks. Explore our global partner program Your growth, powered by Rackspace Rackspace is the best fit for customer transformation initiatives, including adopting and accelerating responsible AI, modernizing applications, consolidating data centers, enhancing hybrid cloud security, developing cloud and data strategies, escaping vendor lock-in and optimizing costs. Partner benefits Expert guidance: Receive support from Dedicated Partner Account Managers and the Partner Help Desk at every step. Business support: Benefit from inside sales, technical support, and access to an array of partner tools and enablement materials. Simple commission structure: Earn commissions for all eligible opportunities submitted and approved per lead registration guidelines. Earning potential: There are no minimum or maximum payout terms for qualified opportunities. Go-to-market strategy: Rackspace Technology commits to investing in our partners' success. Partner portal: Utilize this central hub to register and track leads, access resources and manage your support needs. Become a global partner today! Where we are winning Rackspace Epic Hosting Rackspace is the one of the largest third-party Epic hosting providers, offering secure, compliant and highly available managed hosting with 99.999% uptime for EHR workloads. Foundry for AI by Rackspace (FAIR™) FAIR accelerates the adoption of responsible AI by building and operating AI solutions optimized for hybrid cloud architectures. Rackspace Managed Cloud (VMware) We offer fully managed VMware services with enterprise-grade SLAs, dedicated support teams and one of the largest VMware Cloud Foundation as-a-service manage your support needs. Become a global partner today! Where we are winning Rackspace Epic Hosting Rackspace is the one of the largest third-party Epic hosting providers, offering secure, compliant and highly available managed hosting with 99.999% uptime for EHR workloads. Foundry for AI by Rackspace (FAIR™) FAIR accelerates the adoption of responsible AI by building and operating AI solutions optimized for hybrid cloud architectures. Rackspace Managed Cloud (VMware) We offer fully managed VMware services with enterprise-grade SLAs, dedicated support teams and one of the largest VMware Cloud Foundation as-a-service deployments. Rackspace BFSI Solutions We can transform financial services organizations with AI and private cloud synergy, support for the latest industry trends and tailored cloud solutions. Featured customer success stories Seattle Children’s Hospital Seattle Children's provides hope, care and cures with Rackspace Healthcare Cloud’s managed services for Epic. We helped them strengthen security, streamline records management and achieve 99.999% uptime for critical patient data access. Additional customer case studies AI (global): AI Anthology Hybrid cloud (EMEA): CNWL NHS Foundation Trust Hybrid cloud (global): Wyndham Resorts Private cloud (U.S.): Chess.com , CAS Private cloud (UK): Saga Group Public cloud (U.S.): Young Hollywood , Basware Public cloud (UK): Dominos Explore more success stories here -> Ready to accelerate your growth? Contact us today to start winning more and earning more with Rackspace Technology. raxpartnerhelp@rackspace.com Partner Portal Your gateway to lead registration, opportunity tracking and partner resources. Access the Partner Portal Explore Our FAIR AI Customer Use Case Anthology See how AI is driving transformation across sectors in our FAIR AI Customer Use Case Anthology. Learn about AI’s real-world impacts and the value delivered to our customers. Learn about AI’s real-world impacts and the value delivered to our customers. Global Partner Programs Email Reseller Program Add email to your product portfolio without the headaches of managing the platform yourself. You’ll get the tools you need to begin building and selling our solutions to prospects and customers. Learn More Cloud Reseller Program Joining the reseller program gives you access to the benefits you need to begin building and selling Rackspace Technology solutions to your prospects and customers. Learn More Referral Program There are no fees or commitments in our Referral Program. It’s simple: you are rewarded for delivered to our customers. Learn about AI’s real-world impacts and the value delivered to our customers. Global Partner Programs Email Reseller Program Add email to your product portfolio without the headaches of managing the platform yourself. You’ll get the tools you need to begin building and selling our solutions to prospects and customers. Learn More Cloud Reseller Program Joining the reseller program gives you access to the benefits you need to begin building and selling Rackspace Technology solutions to your prospects and customers. Learn More Referral Program There are no fees or commitments in our Referral Program. It’s simple: you are rewarded for referring leads. Learn More Private Equity Partners Program Let our experts help your portfolio companies optimize IT operations, reduce costs and accelerate transformation, across the world’s leading technologies. We come alongside and guide them toward solutions and methods that drive the best business outcomes across applications, data and security. Learn More Ready to accelerate your growth? Contact us today to start winning more and earning more with Rackspace Technology.",
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    "url": "https://docs.rackspace.com/docs/rackspace-email-archiving-faq",
    "title": "Rackspace Email Archiving Faq | Rackspace Documentation",
    "content": "Is there a limit on how much data I can export from my email archive? You export your data from the archive by creating searches and exporting the results of the searches. You can export searches with a maximum of 30,000 results and a total size of 20 GB, whichever limit comes first. To avoid reaching either limit, you can narrow the search parameters to split up the exported items into smaller chunks. You can also request an archive export from the Cloud Office team through the ticketing process at a $6 per GB cost for EML format and $9 per GB for PST format. What filetypes can I export as an output? PST/NSF, File (EML), Text, PDF, or HTML. Are existing messages in my users' mailboxes added to the archive automatically? No. The fee for archiving imports is $6 per GB, regardless of the method used: If the messages already exist in Rackspace Email mailboxes, the Cloud Office team will upload the information for the user. If users have messages that do not exist in their mailboxes hosted with us, they must export their data to PST, EML, MSG, or MBOX files and compress them to either ZIP, RAR, Bz2, or GZ format. Then the Cloud Office team can help them upload their data to our FTP site for importing. I've turned on archiving. When will I see messages in the archive? You will see messages in the archive within 24 hours after enabling archiving. The archiving tool starts as soon as you create your site, but the tool needs time to build the index and make the data searchable. The control panel shows that archiving is off, but I never turned it off. What do I do? You can contact support by creating a support ticket through the Cloud Office Control Panel or by calling 1-800-961-4454. Can my users access the archive? Do they need to be Control Panel admins? Users can access the archive, but they do not need to be Control Panel admins. However, an admin must add them as archive users. To add a user to the archive, follow the instructions in Add and edit archive users in Cloud Office . Users can access the archive, but they do not need to be Control Panel admins. However, an admin must add them as archive users. To add a user to the archive, follow the instructions in creating a support ticket through the Cloud Office Control Panel or by calling 1-800-961-4454. Can my users access the archive? Do they need to be Control Panel admins? Users can access the archive, but they do not need to be Control Panel admins. However, an admin must add them as archive users. To add a user to the archive, follow the instructions in Add and edit archive users in Cloud Office . Users can access the archive, but they do not need to be Control Panel admins. However, an admin must add them as archive users. To add a user to the archive, follow the instructions in Add and edit archive users in Cloud Office . Does email archiving integrate with Outlook? Yes. However, Outlook integration with Email Archiving is not enabled by default. To enable integration, follow the directions in Integrate Rackspace Email Archiving with Outlook . Updated 5 days ago",
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    "url": "https://www.rackspace.com/partners/private-equity",
    "title": "Private Equity | Rackspace Documentation",
    "content": "Unparalleled expertise to guide your portfolio to thrive in the cloud Rackspace Technology helps Private Equity firms increase valuation across their portfolio by optimizing IT operations, reducing costs and accelerating transformation. From Professional Services, to Managed Cloud and Application Services Management, Rackspace Technology provides end-to-end technology-agnostic solutions that meet your portfolio companies where they are on their journey to cloud.​ Benefit from preferred pricing models on Rackspace engagements while your portfolio companies leverage our deep strategic partnerships for top-tier support across all leading cloud providers. With a named Executive Relationship Manager, PE Alliance Executive Sponsor, and assigned Strategic Client Executives, we act as an extension of your team.​ For more information, please contact our Private Equity Team . Tailor-made services for private equity.​ Due Diligence Identify near-term and long-term opportunities with fixed-cost ‘t-shirt sized’ assessments and offerings.​ Learn More → Modernization Drive efficient adoption of cloud technology. Realize tangible cost benefits and differentiation by modernizing across multi-cloud, applications, data, and security.​ Learn More → FinOps & Cloud Optimization Establish a foundation of disciplined cloud cost operations and improve consumption spend while optimizing performance.​ Learn More → ESG & Sustainable IT Attract socially responsible investors, mitigate risk, and align your investments with sustainable and ethical practices. ​​ Learn More → Generative AI Harness the power of this generation-defining technology across your portfolio to improve costs and fuel innovation. Learn More → A dedicated team that knows your portfolio, always Dedicated resources From senior leadership to engineers, we’ll have the right resources on-hand to help your portfolio companies get the most out of their cloud. Account management Our reliable account team will help ensure that your portfolio companies’ cloud journeys stay on track and deliver value. Quarterly planning sessions Our experts will help you identify the biggest opportunities for cloud savings and optimization across your portfolio. Decades of expertise matched with thousands of experts Expert guidance so you can maximize the benefits of modern cloud. Deep strategic partnerships Benefit from preferred pricing models and access to top-tier support across all leading cloud providers. Amazon Web Services Experience how AWS’s leading-edge cloud capabilities can help you work smarter, lower costs and innovate with agility. Google Cloud Accelerate your business with Rackspace Services and tailored solutions on Google Cloud's innovative technology. Microsoft Azure Solve cloud challenges with a managed cloud journeys stay on track and deliver value. Quarterly planning sessions Our experts will help you identify the biggest opportunities for cloud savings and optimization across your portfolio. Decades of expertise matched with thousands of experts Expert guidance so you can maximize the benefits of modern cloud. Deep strategic partnerships Benefit from preferred pricing models and access to top-tier support across all leading cloud providers. Amazon Web Services Experience how AWS’s leading-edge cloud capabilities can help you work smarter, lower costs and innovate with agility. Google Cloud Accelerate your business with Rackspace Services and tailored solutions on Google Cloud's innovative technology. Microsoft Azure Solve cloud challenges with a managed Microsoft Azure solution that helps you build new revenue streams, increase efficiency and deliver incredible experiences.",
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    "url": "https://docs.rackspace.com/docs/database-administration-solutions",
    "title": "Database Administration Solutions | Rackspace Documentation",
    "content": "Rackspace Technology Database Administration (DBA) Service is a managed solution that helps your organization increase database performance and accelerate application innovation. The DBA solution provides database-specific monitoring and expertise that reduces the strain of database management on your organization. This solution comprises a two-tiered offering that assists with provisioning, configuring, monitoring, as well as offering general support and best practices related to your databases. Intended audience This guide is intended for technical personnel responsible for working with Rackspace Technology to implement and manage the Database Administration (DBA) solution. The following information outlines the specifics of the DBA solution and explains how you can prepare for and optimize your experience with this solution. This guide contains the following chapters: Choosing a solution level Choosing a solution level Onboarding with the Rackspace Technology DBA service Onboarding with the Rackspace Technology DBA service Working with the Rackspace Technology DBA team Working with the Rackspace Technology DBA team Migrating or retiring your database Migrating or retiring your database Database Administration Solution User Guide Database Administration Solution User Guide Understanding DBA solution offerings Understanding Proactive Database Management Understanding Advanced Database Tuning Understanding sample scenarios for PDM and ADT Understanding supported database types Understanding DBA solution offerings Understanding Proactive Database Management Understanding Advanced Database Tuning Understanding sample scenarios for PDM and ADT Understanding supported database types Understanding the Rackspace Technology DBA onboarding process The Rackspace Technology Portal Understanding the Rackspace Technology DBA onboarding process The Rackspace Technology Portal Communicating with your DBA team The Onboarding team Ongoing meetings with Lead DBA Communicating with your DBA team The Onboarding team Ongoing meetings with Lead DBA Grant Rackspace Technology access to the database A bastion host Remote Management and Monitoring (RMM) Dedicated circuits Database security Grant Rackspace Technology access to the database A bastion host Remote Management and Monitoring (RMM) Dedicated circuits Database security Setting up your database Data migration Setting up your database Data migration Implementing database monitoring Deploy Microsoft System Center Operations Manager (SCOM) Deploy Unified Infrastructure Manager (DXIM) Additional monitoring for ADT customers Implementing database monitoring Deploy Microsoft System Center Operations Manager (SCOM) Deploy Unified Infrastructure Manager (DXIM) Additional monitoring for ADT customers Accessing DBA services reports and health checks Reporting Accessing DBA services reports and health checks Reporting Understanding database backup options Understanding database backup options Requesting a database upgrade Requesting Grant Rackspace Technology access to the database A bastion host Remote Management and Monitoring (RMM) Dedicated circuits Database security Setting up your database Data migration Setting up your database Data migration Implementing database monitoring Deploy Microsoft System Center Operations Manager (SCOM) Deploy Unified Infrastructure Manager (DXIM) Additional monitoring for ADT customers Implementing database monitoring Deploy Microsoft System Center Operations Manager (SCOM) Deploy Unified Infrastructure Manager (DXIM) Additional monitoring for ADT customers Accessing DBA services reports and health checks Reporting Accessing DBA services reports and health checks Reporting Understanding database backup options Understanding database backup options Requesting a database upgrade Requesting a database upgrade Requesting a database purge or archive Requesting a database purge or archive Understanding DBA services billing Hourly billing Request out-of-scope work View your bill Understanding DBA services billing Hourly billing Request out-of-scope work View your bill Updated 5 days ago",
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    "url": "https://www.rackspace.com/industry/consumer-goods",
    "title": "Consumer Goods | Rackspace Documentation",
    "content": "On this page: Overview Solutions Customer success Get started To meet ever-changing demands, consumer goods organizations must continually develop new, cutting-edge products and solutions. With help from our specialists, you can keep ahead of the pack by applying technologies like AI and computer-vision quality control — accelerating innovation and delighting your consumers. Use cases Assessment and Strategy Receive a holistic assessment of your IT environment. For a secure, compliant, and unbiased roadmap to the cloud, we’ll: Catalog your existing applications, infrastructure and network architecture to help prioritize workloads and applications. Determine which cloud platform(s) fit your overall transformation objectives. Design a high-level target infrastructure and cloud platform architecture that accommodates your security and risk requirements. Assess your existing workloads and predict future cloud consumption to estimate your costs. Explore your detailed deployment strategy and migration tools for all applications and future recommendations. Optimising Your AWS Cloud Migration: 4 Paths for a Successful Move to the Cloud → \"We view Onica as our technology partner. They are helping develop the products our customers are using all over the world. We are increasingly satisfied with the partnership!\" See More Case Studies Our approach Discover a partnership that can help you achieve more – for your people, your business and your customers – today and into the future. Consulting and Advisory Services Professional Services Managed Services Fanatical Experience™ Rackspace Fabric™ Decades of expertise matched with thousands of experts Expert guidance so you can maximize the benefits of modern cloud. Ready to start the conversation? Ready to start the conversation? Fill out the form to be connected to one of our experts. Fill out the form to be connected to one of our experts. By submitting this form, I acknowledge that someone from Rackspace Technology will contact me via email or phone to discuss my request. You may withdraw your consent to receive additional information from Rackspace Technology at any time. Information collected in this form is subject to the Rackspace Technology Privacy Notice . Rackspace Technology Support To create a ticket or chat with a specialist regarding your account, log into your account. Legacy Datapipe One (Service Now) Rackspace Sovereign Services UK Support Phone 1-800-961-4454 International Support +1-512-361-4935 Help Documentation Support Documentation API Documentation System status Email & Apps system status Rackspace system status Rackspace Technology Careers Rackspace Technology accelerates the value of the cloud during every phase of a customer� may withdraw your consent to receive additional information from Rackspace Technology at any time. Information collected in this form is subject to the Rackspace Technology Privacy Notice . Rackspace Technology Support To create a ticket or chat with a specialist regarding your account, log into your account. Legacy Datapipe One (Service Now) Rackspace Sovereign Services UK Support Phone 1-800-961-4454 International Support +1-512-361-4935 Help Documentation Support Documentation API Documentation System status Email & Apps system status Rackspace system status Rackspace Technology Careers Rackspace Technology accelerates the value of the cloud during every phase of a customer’s digital transformation. Join us on our mission.",
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    "url": "https://www.rackspace.com/data/unstructured-data",
    "title": "Unstructured Data | Rackspace Documentation",
    "content": "On this page: Overview Use Cases Case Study Supported Platforms Resources Get Started Unstructured data is any data that cannot be readily organized into a relational database or spreadsheet, and cannot be easily analyzed or searched. It makes up more than 80% of enterprise data* and is growing 55% - 65% annually. Given this footprint and growth, unstructured data presents a large opportunity to gain insights into your business, customers and value chain that can enable greater business success. You need the right data management and unstructured data analytics technologies, skills and IT processes to help you organize, parse, search and analyze your unstructured data. Rackspace Technology™ brings unbiased multicloud data management expertise to accelerate the value of your unstructured data and cloud. By putting your unstructured data into the right data lake and deploying the right analytical tools, we help you use new insights to create new revenue streams, drive superior customer experiences, and improve business execution and agility — all while protecting your data. *Sourced from Datamation \"Structured vs Unstructured Data\" Use Cases Data lakes Collect data from separate sources and make it easily searchable, and enhance discovery, unstructured data analytics and reporting capabilities for the business. Incorporate data from a wide range of non-relational sources including social media, video, graphics, text files, text messages, satellite imagery, surveillance data, data generated from sensors and other IoT devices, log data and scientific data. Generate actionable business insights using artificial intelligence processing, analytics tools, business rules engines and intelligent event processing. Sentiment analysis Understand the results of marketing campaigns, real time sentiment about your company, employees, products, or services, and identify online opportunities and threats. Get detailed contextual and tonal analysis beyond simple search, which only provides basic information such as how often posters mentioned the company name after an announcement. Understand the customer experiences you deliver from the customer point of view. Non-compliance and fraud detection Use your unstructured data with AI and machine learning tools to discover fraud and non-compliance related to cell phones, insurance claims, tax return claims, credit card transactions, government procurement and more. Effectively test, detect, validate, correct errors and monitor control systems for fraud and activities that lead to non-compliance. Apply unstructured and structured data analytics techniques such as data lakes, data mining, data matching, regression analysis, clustering analysis and gap analysis basic information such as how often posters mentioned the company name after an announcement. Understand the customer experiences you deliver from the customer point of view. Non-compliance and fraud detection Use your unstructured data with AI and machine learning tools to discover fraud and non-compliance related to cell phones, insurance claims, tax return claims, credit card transactions, government procurement and more. Effectively test, detect, validate, correct errors and monitor control systems for fraud and activities that lead to non-compliance. Apply unstructured and structured data analytics techniques such as data lakes, data mining, data matching, regression analysis, clustering analysis and gap analysis. See more case studies Our Approach Discover a partnership that can help you achieve more – for your people, your business and your customers – today and into the future. Consulting and Advisory Services Professional Services Managed Services Fanatical Experience™ Rackspace Fabric™ Ready to Get Started? We’re on your side, doing what it takes to get the job done right — from the first consultation to your daily operations. Contact us for a free quote. Our Expertise Explore our expert credentials and industry recognition. Recognized leadership Providing innovation and leadership in the technology services industry for 20+ years. AWS Premier Consulting Partner, with 14 Competencies Google Cloud Partner of the Year Five-Time Microsoft Hosting Partner of the Year Power Your Advantage Discover related technology platforms and solutions to help you achieve smarter business outcomes. AWS Data Maximize the value of your data and the power of AWS cloud with the experience and expertise you need from Rackspace Technology. Google Cloud Data Mobilize the power of Google Cloud data, backed by deep experience and expertise that can help you maximize its value. Microsoft Azure Data Make the most of Microsoft Azure for innovation, agility, cost savings and operational efficiency. Big Data Generate powerful business insights from your data quickly with a highly experienced team of big data experts. Data Lakes With storage costs decreasing, it’s easier to keep more of your data for its potential value — if it’s indexed, protected and accessible. Data Management Accelerate data optimization while helping to ensure security, uptime and seamless access across your organization. Related resources Learn more about services to support your unstructured data. Ready to start the conversation? Ready to start the conversation? Fill out the form to be connected to one of our experts. Fill out the form to be connected to one of our experts. By submitting this form, I acknowledge that someone from Rackspace Technology will contact me via email or phone to discuss Lakes With storage costs decreasing, it’s easier to keep more of your data for its potential value — if it’s indexed, protected and accessible. Data Management Accelerate data optimization while helping to ensure security, uptime and seamless access across your organization. Related resources Learn more about services to support your unstructured data. Ready to start the conversation? Ready to start the conversation? Fill out the form to be connected to one of our experts. Fill out the form to be connected to one of our experts. By submitting this form, I acknowledge that someone from Rackspace Technology will contact me via email or phone to discuss my request. You may withdraw your consent to receive additional information from Rackspace Technology at any time. Information collected in this form is subject to the Rackspace Technology Privacy Notice . Rackspace Technology Support To create a ticket or chat with a specialist regarding your account, log into your account. Legacy Datapipe One (Service Now) Rackspace Sovereign Services UK Support Phone 1-800-961-4454 International Support +1-512-361-4935 Help Documentation Support Documentation API Documentation System status Email & Apps system status Rackspace system status Rackspace Technology Careers Rackspace Technology accelerates the value of the cloud during every phase of a customer’s digital transformation. Join us on our mission.",
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    "url": "https://docs.rackspace.com/docs/set-up-spf-and-dkim-records",
    "title": "Set Up Spf And Dkim Records | Rackspace Documentation",
    "content": "DomainKey Identified Mail (DKIM) and Sender Policy Framework (SPF) are two methods that can protect you from email spamming, spoofing, and phishing attempts. SPF method allows you to specify which email servers are legitimate servers for your domain. DKIM method allows you to attach a DomainKey signature to your outgoing mail. The receiving server then verifies the validity of the key and either accepts or rejects the mail. SPF and DKIM are frequently used in combination because they attack email problems from two different angles. For instructions on how to create DNS TXT records for DKIM and SPF, see the following articles: Create a DKIM TXT record Create a DKIM TXT record Create a SPF TXT record Create a SPF TXT record Use the Feedback tab to make any comments or ask questions. You can also start a conversation with us . Updated 5 days ago",
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    "url": "https://docs.rackspace.com/docs/spam-filtering",
    "title": "Spam Filtering | Rackspace Documentation",
    "content": "Over 90% of all email traffic is spam, although most of it never makes it to your inbox. Spam can cost millions of dollars in business productivity and infrastructure. Spammers also use spam to phish sensitive and valuable information from companies and trick people into transferring money. Knowing how to defend against spam and phishing attempts is the first step to keep your information safe. This article describes the spam filtering system used in Rackspace Cloud Office. Prerequisite Applies to: Administrators For more information about prerequisite terminology, see Cloud Office support terminology . Blocked email Rackspace Email uses industry best practice techniques to block email spam coming from known disreputable sources. We stop email we know with a high degree of certainty is not from a legitimate service, including everything from compromised servers to spam cannon services that send unsolicited spam across the Internet. Rackspace Email uses the following techniques to protect you from spam email: IP block lists provided by reputable services Blocking emails with attachment types known to exploit end-user computers Account admins can add senders to a Blocklist at both the domain and mailbox level to prevent them from reaching your inbox. Filtered email If mail passes the Blocklist checks, we apply advanced content filtering to verify spam indicators. Content filtering combines techniques to analyze email structure and content and creates key indicators that identify patterns in email. We combine these indicators with industry-wide feedback from email providers across the Internet about reported spam, phishing, and viruses. The result is an accurate, adaptive, and evolving content filtering system that is highly effective at removing spam. The filtering system does not apply to the sophisticated spammer. Instead, it scans all incoming and outgoing mail traffic regardless of sender or intent, and our filters flag message content after confirmation by the whole internet community. Outbound messages Filtering outbound email protects deliverability for all users on the Rackspace Cloud Office environment. Spam definitions change at a rapid pace, but you can follow certain practices to prevent your message from becoming spam: When sending transactional, promotional, or marketing emails, see Best practices for sending emails to many recipients . When sending transactional, promotional, or marketing emails, see Best practices for sending emails to many recipients . If your personal emails to friends and business partners show as spam, see Best practices for sending person-to-person email . If your personal emails to friends and business partners show as spam, see Best practices for sending person-to-person email . deliverability for all users on the Rackspace Cloud Office environment. Spam definitions change at a rapid pace, but you can follow certain practices to prevent your message from becoming spam: When sending transactional, promotional, or marketing emails, see Best practices for sending emails to many recipients . When sending transactional, promotional, or marketing emails, see Best practices for sending emails to many recipients . If your personal emails to friends and business partners show as spam, see Best practices for sending person-to-person email . If your personal emails to friends and business partners show as spam, see Best practices for sending person-to-person email . Ask your frequent recipients to add your domain to their safelist or whitelist to ensure they receive your messages. For more information, see Manage safelists at Rackspace Cloud Office . Ask your frequent recipients to add your domain to their safelist or whitelist to ensure they receive your messages. For more information, see Manage safelists at Rackspace Cloud Office . The recipient's mail provider likely scans outbound messages. Each provider has its own policies for flagging and filtering spam. Inbound messages When a legitimate message flags as spam, follow these recommendations: Always mark legitimate messages as Not Spam . This is the most effective method for improving the reputation of the sender and is a long-term solution. Always mark legitimate messages as Not Spam . This is the most effective method for improving the reputation of the sender and is a long-term solution. Inform the sender their email has spam suspicion and provide them with Best practices for sending person-to-person email . Inform the sender their email has spam suspicion and provide them with Best practices for sending person-to-person email . Add the sender to your safelist. For more information, see Manage safelists at Rackspace Cloud Office . Add the sender to your safelist. For more information, see Manage safelists at Rackspace Cloud Office . Using a safelist ensures that you receive messages from the sender, but it does not remove a spam flag from a message. If a message arrives in your inbox that you consider spam, report it by moving the message to the spam folder. Rackspace Cloud Office does not forward any message flagged as spam, regardless of whether it is safe listed. The system considers any message sent to an alias, contact, group list, or distribution list to be forwarded and does not deliver the message if it flagged the message as spam. References Acceptable Use Policy Rackspace Cloud Office Mail Terms , see Manage safelists at Rackspace Cloud Office . Using a safelist ensures that you receive messages from the sender, but it does not remove a spam flag from a message. If a message arrives in your inbox that you consider spam, report it by moving the message to the spam folder. Rackspace Cloud Office does not forward any message flagged as spam, regardless of whether it is safe listed. The system considers any message sent to an alias, contact, group list, or distribution list to be forwarded and does not deliver the message if it flagged the message as spam. References Acceptable Use Policy Rackspace Cloud Office Mail Terms Updated 5 days ago",
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    "url": "https://docs.rackspace.com/docs/create-an-spf-policy",
    "title": "Create An Spf Policy | Rackspace Documentation",
    "content": "This article explains how to create an SPF policy to protect your email traffic. Prerequisites Applies to: Administrator Difficulty: Easy Time needed: 15 minutes to create a record, 24-48 hours for the record to propagate Tools required: DNS host administrator access You also need access to update DNS entries for your domain. If you do not know where your DNS lives, see Find your DNS host . For more information on prerequisite terminology, see Cloud Office support terminology . An SPF policy alone is not enough to protect the integrity of your domain email. To create a secure email verification policy, we recommend the following: Create an SPF record policy. Create a DKIM record . Create a DMARC record policy . Create an SPF record Log in to the Control Panel for your domain DNS host. Log in to the Control Panel for your domain DNS host. Create a TXT record with the following specifications: Type Hostname Destination TTL TXT @ v=spf1 include:emailsrvr.com ~all 3600 Create a TXT record with the following specifications: Decide how you want to enforce SPF failures: ~all : results in a soft fail (Not authorized, but not explicitly unauthorized). -all : results in a hard fail (Unauthorized). ?all : neutral (As if there is no policy at all). Enter your choice after v=spf1 include:emailsrvr.com and save your changes. Decide how you want to enforce SPF failures: ~all : results in a soft fail (Not authorized, but not explicitly unauthorized). -all : results in a hard fail (Unauthorized). ?all : neutral (As if there is no policy at all). Enter your choice after v=spf1 include:emailsrvr.com and save your changes. Adding the IP or server names after include: allows mail servers. For example: Type Hostname Destination TTL TXT @ v=spf1 include:emailsrvr.com include:othermailer.com ~all 3600 Adding the IP or server names after include: allows mail servers. For example: Save your changes. Save your changes. Updated 5 days ago",
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    "url": "https://docs.rackspace.com/docs/log-in-to-the-rackspace-technology-customer-portal",
    "title": "Log In To The Rackspace Technology Customer Portal | Rackspace Documentation",
    "content": "The Account Registration Code Rackspace Technology uses an account registration code to verify new users. When an account administrator adds you as a user, you receive an email with your account registration code and instructions on how to log in to the Rackspace Technology Customer Portal for the first time. You need this registration code only during your first login or if you forget your user name. The primary contact on the account is the only person who can change this code. When the primary contact adds a user, the user receives a registration code. If you are the primary contact on the account and you forget the code or need to reset your login, contact your account manager or Rackspace Technology Support. The Global Navigation Menu Although the Rackspace Technology customer portal is different for Public Cloud and Private Cloud customers, both portals include a global navigation menu that allows you to complete common tasks easily. Updated 5 days ago Account Dashboard",
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    "url": "https://www.rackspace.com/services/professional-services",
    "title": "Professional Services | Rackspace Documentation",
    "content": "On this page: Overview Use Cases Case Study Supported Platforms Resources Get Started Eliminate technical debt, fix flawed security and bring disparate data together with our IT security professional services. When your technology environment is working for you, your company can focus on getting ahead rather than on what holds you back. Our experts design and build cloud solutions that move your business forward. Using cloud-native approaches based on leading DevOps practices, we help you modernize your applications and data, build in the leading security solutions and deploy everything on the right cloud infrastructure for maximum effectiveness. We’ve assembled a professional services team that brings you expertise for leading applications, data architectures and technologies, and security best practices – across every major cloud platform. We make keeping up with rapidly changing cloud technologies our business, so you can get the most out of yours. Cloud Offerings Cloud Strategy Cloud strategy architecture roadmap: Develop a cloud strategy and architecture roadmap using a structured Cloud Adoption Framework and expert guidance. CIO advisory workshop: Complimentary advisory session to discuss how leading organizations are using the public cloud to make shifts across technology, processes and people to drive business solutions. Cloud Readiness Assessment: Cloud expert-led, multi-week consultative engagement that equips you with a holistic review of your IT environment, and provides a strategic plan with actionable insights and unbiased recommendations. Cloud Maturity Workshop: A complete, objective people, process and technology assessment against cloud best practices so you know what development areas your business should prioritize. FinOps Assessment Workshop: FinOps consultant led, two-day, interactive workshop to discuss components of best-in-class cost governance practices, highlighting potential configuration gaps and building a prioritized roadmap for optimal cost savings. Cloud Migration Platform migrations: Execute a fit-for-purpose migration of application workloads by lifting, shifting and optimizing VM-based workloads to the cloud. Landing Zone: Deliver a fully functional, secure and optimized foundation for your first workload in the public cloud. Lift-and-shift migrations: Accelerate your time-to-market with a fast and proven application migration to the public cloud in a like-for-like manner that minimizes disruption, downtime and risk. Pipeline Driven Migration: Accelerate your application-focused migration journey to the cloud and add modern automation. Modern Cloud Infrastructure Take advantage of a Modern Cloud Infrastructure solution across 11 services aimed at creating a secure, resilient, and enterprise-grade cloud environment. Our certified experts optimizing VM-based workloads to the cloud. Landing Zone: Deliver a fully functional, secure and optimized foundation for your first workload in the public cloud. Lift-and-shift migrations: Accelerate your time-to-market with a fast and proven application migration to the public cloud in a like-for-like manner that minimizes disruption, downtime and risk. Pipeline Driven Migration: Accelerate your application-focused migration journey to the cloud and add modern automation. Modern Cloud Infrastructure Take advantage of a Modern Cloud Infrastructure solution across 11 services aimed at creating a secure, resilient, and enterprise-grade cloud environment. Our certified experts work closely with you to align cloud architecture to meet your specific requirements and goals, empower your teams, and drive rapid innovation across AWS, Azure, & GCP. ackspace has an extensive standardized and purpose-built library of Reference Architectures across AWS, Azure, & GCP that speeds up delivery, fully embraces cloud-native, maximizes Hyperscaler funding, and reduces your costs. Benefits of leveraging Rackspace for your Modern Cloud Infrastructure needs: Reduce complexity: We’ll break down gargantuan tasks into achievable milestones. Minimize risk: Weekly sprints during engagement and stakeholder alignments are key components to our delivery methodology to reduce risk. Deliver business objectives faster: Through our expertise, proven delivery methodology, and reference architectures (IP), we accelerate time-to-value and business outcomes. Modernization & Application Development Application modernization: Develop an application strategy and architecture roadmap using structured offerings and expert guidance. Rackspace Application Modernization Workshop: Overcome the complexity of modernization and get on the fast track to modern application development. Determine which path is right for your business — rehost, re-platform, refactor, rebuild or replace. Legacy Systems Assessment: Maximize the agility, reliability and cost-saving benefits of the cloud. We evaluate your application portfolio and provide recommendations for a pilot application to modernize, including backlog, roadmap and cost estimate. SaaS workshop: No matter what stage you’re on in your SaaS journey, we have the expertise to provide an assessment and reference points with clear recommendations for improvements. Cloud Native Applications & Development: Modernization of your legacy workloads to get the benefits of cloud native platforms. Modern Application Development: Don’t just run applications in the cloud, run applications made for the cloud. Leverage our cloud native development expertise to build a modern infrastructure and applications. Application Discovery and Wireframing Assessment: Our your application portfolio and provide recommendations for a pilot application to modernize, including backlog, roadmap and cost estimate. SaaS workshop: No matter what stage you’re on in your SaaS journey, we have the expertise to provide an assessment and reference points with clear recommendations for improvements. Cloud Native Applications & Development: Modernization of your legacy workloads to get the benefits of cloud native platforms. Modern Application Development: Don’t just run applications in the cloud, run applications made for the cloud. Leverage our cloud native development expertise to build a modern infrastructure and applications. Application Discovery and Wireframing Assessment: Our team of business analysts and architects work to understand your goals and vision, and translate them into actionable requirements and an intuitive, modern user interface. IoT IoT design and development: Design and implement your IoT strategy leveraging our expertise. We provide everything you need to move forward quickly and efficiently with your IoT business goals. IoT Assessment & Advisory: Kickstart your IoT journey by working with our experts to define your business challenges and goals and develop a roadmap that maximizes your ROI. IoT Platform Modernization: An IoT platform is responsible for provisioning and managing your fleet of devices, as well as ingesting, processing, aggregating and exposing the data that makes IoT valuable. Through our discovery and design, you gain a cloud native, robust and scalable IoT platform that can seamlessly grow with your business. IIoT Smart Factory Accelerator: Reduce the time required to monitor and optimize IIoT. Realize the value of predictive maintenance, real-time alerts and analytics to lower costs, mitigate potential risks and respond quickly to time-sensitive issues. Data and AI Data and AI strategy and roadmap: Create a holistic data and AI strategy that allows your organization to drive business value, mitigate risk and build a data-driven company. Database Migration and Modernization Assessment: Data experts will review modern cloud architectures and explore the tools available and make recommendations. We’ll overview where you are today in your data modernization journey — and where you want to go. Data warehouse assessment: Data experts will assess and provide recommendations on the right-fit cloud data warehouse architecture for modernization to improve your data products’ efficiency, performance, scalability, security and reliability. Hadoop assessment: Improve the performance, scalability, security and reliability of your Hadoop environment, while making it easier to accelerate innovation at scale. We can assess and provide recommendations on the right-fit cloud data architecture for accelerating modernization and realizing the benefits of modern cloud architectures and explore the tools available and make recommendations. We’ll overview where you are today in your data modernization journey — and where you want to go. Data warehouse assessment: Data experts will assess and provide recommendations on the right-fit cloud data warehouse architecture for modernization to improve your data products’ efficiency, performance, scalability, security and reliability. Hadoop assessment: Improve the performance, scalability, security and reliability of your Hadoop environment, while making it easier to accelerate innovation at scale. We can assess and provide recommendations on the right-fit cloud data architecture for accelerating modernization and realizing the benefits of scale. Well Architected Review for data assessment: A high-level audit of all data critical workloads against the Well Architected Framework. Cloud data management capabilities assessment: An assessment to benchmark your current technology, processes and people against the enterprise-grade CDMC framework used by Fortune 500 data teams. Data design labs: Helps you build a strategy and accelerate your path to production by providing a deeper understanding of data and analytics services, including database modernization, ETL migration, and modernization for batch streaming, modern data platforms, data lakehouse architecture and machine learning. Data Modernization Cloud data migration: Move data across technologies and platforms, while minimizing risks, disruption and downtime. Database modernization: Modernize your databases to make them more efficient, scalable, reliable, secure and easier to manage. Data warehouse migration: Shift data to the cloud to enable powerful reporting of critical analytics workloads. Data lake migration: Migrate and store data in a flexible and cost-effective solution. Business intelligence modernization: Make data and analytics actionable and operational to your teams with the latest BI tools and integrations. Cloud data platform: Realize value from your data faster with a cloud data platform. Gain insights and efficiencies from automated reporting and visualization. Cloud data platform: Envision the possibilities with data analytics and we’ll help you develop practical solutions that focus on technology and business transformation. Data-driven applications: Build a foundational platform that enables sharing siloed data across teams and other networks. Operating model and governance: Ensure data quality and define data workflows for successful data lifecycle management. We help you define and align to industry best practices for long-term data management. Data Analytics & AI Analytics and applied AI: Enable automated insights with analytics by training data to be intelligent and actionable with AI and machine learning. Cloud native analytics: Enable a data-driven organization via robust analytics capabilities designed to meet your goals. data analytics and we’ll help you develop practical solutions that focus on technology and business transformation. Data-driven applications: Build a foundational platform that enables sharing siloed data across teams and other networks. Operating model and governance: Ensure data quality and define data workflows for successful data lifecycle management. We help you define and align to industry best practices for long-term data management. Data Analytics & AI Analytics and applied AI: Enable automated insights with analytics by training data to be intelligent and actionable with AI and machine learning. Cloud native analytics: Enable a data-driven organization via robust analytics capabilities designed to meet your goals. Demand forecasting: Make intelligent guesses about future behaviors, like predicting churn, forecasting purchasing habits and anticipating inventory. Anomaly detection: Quickly identify data that doesn’t align with historical patterns. Computer vision: Interpret and classify information from images, videos and other content. Conversational AI: Leverage and train data for the advanced speech and text capabilities used by virtual agents. Intelligent document processing: Scalable, cloud native solution for turning documents, photos and other data points into digitized, searchable content. Cloud Security Cloud security advisory and assurance: To protect digital investments, modernize your cloud security and compliance with expert consultative services to help assess and transform cloud security and governance at scale, including security policies, architecture, assurance, governance and risk management — all while ensuring resiliency and compliance. Cloud Security Posture Assessment: Understand your current cloud security posture with expert design and implementation recommendations to create a security operation that can address gaps and help reduce threat risks. Risk management and compliance: A suite of services designed to help you understand your business risks and compliance posture in the cloud, and help you build a plan to achieve and maintain compliance. Security architecture: Build security and privacy into your architecture, and provide technical support to teams that may not have the resources to staff senior security executive and technical roles. Offensive security: Enhance your cyber defenses by uncovering vulnerabilities, assessing the impact of a cyberattack and providing security assurance in your digital estate. Security advisory, engineering and compliance services also extend into: Advanced identity protection and governance Zero Trust architecture and networking Application security and lifecycles XDR readiness and integration See more case studies Our Approach Discover a partnership that can help you achieve more – for your people, your business and your customers – today and into the future. Consulting and Advisory Services Professional Services Managed Services Fanatical Experience™ Rackspace Fabric™ Ready to Get Started? We’re experts on your security executive and technical roles. Offensive security: Enhance your cyber defenses by uncovering vulnerabilities, assessing the impact of a cyberattack and providing security assurance in your digital estate. Security advisory, engineering and compliance services also extend into: Advanced identity protection and governance Zero Trust architecture and networking Application security and lifecycles XDR readiness and integration See more case studies Our Approach Discover a partnership that can help you achieve more – for your people, your business and your customers – today and into the future. Consulting and Advisory Services Professional Services Managed Services Fanatical Experience™ Rackspace Fabric™ Ready to Get Started? We’re experts on your side, doing what it takes to get the job done right — from the first consultation to your daily operations. Decades of expertise matched with thousands of experts Expert guidance so you can maximize the benefits of modern cloud. Recognized leadership Providing innovation and leadership in the technology services industry for 20+ years. Best Consultancy or System Integrator 2020, The Cloud Awards The Forrester Wave™: Hosted Private Cloud Services in North America and Europe, Q2 2020 AWS Premier Consulting Partner AWS MAP Partner One of the leading AWS consulting partners with 14 competencies Dell Technologies Four-time Partner of the Year Award Dell Titanium CSP Partner Google Cloud First Premier Managed Services Partner Google Cloud Partner of the Year Award Winner Microsoft Gold Partner Microsoft Six-time Hosting Partner of the Year Microsoft Azure Expert MSP designation for 2021 Oracle Cloud Service and Resell Partner Salesforce Platinum Consulting Partner SAP Silver Partner VMware® Cloud Verified VMware Premiere Service Provider Power your advantage Discover related technology platforms and solutions to help you achieve smarter business outcomes. Cloud Grow revenue, increase efficiency and deliver the future with powerful cloud solutions delivered with industry-leading expertise. Applications Explore powerful app solutions that help you gain efficiencies, improve operations and drive smarter business outcomes. Data Handle large volumes of data effectively and economically so you can accelerate your path to business insights. Security Let our certified security experts to secure your environments, helping you build efficiencies that let you deliver your future. Related resources Learn more about services to support your professional services. An Overview of Rackspace Accelerating Enterprise IT Modernization with Hybrid Cloud Ready to start the conversation? Ready to start the conversation? Fill out the form to be connected to one of our experts. Fill out the form to be connected to one of our experts. By submitting this form, I acknowledge that someone from Rackspace Technology will contact me via email or phone to discuss my request. You may withdraw your consent to receive additional can accelerate your path to business insights. Security Let our certified security experts to secure your environments, helping you build efficiencies that let you deliver your future. Related resources Learn more about services to support your professional services. An Overview of Rackspace Accelerating Enterprise IT Modernization with Hybrid Cloud Ready to start the conversation? Ready to start the conversation? Fill out the form to be connected to one of our experts. Fill out the form to be connected to one of our experts. By submitting this form, I acknowledge that someone from Rackspace Technology will contact me via email or phone to discuss my request. You may withdraw your consent to receive additional information from Rackspace Technology at any time. Information collected in this form is subject to the Rackspace Technology Privacy Notice . Rackspace Technology Support To create a ticket or chat with a specialist regarding your account, log into your account. Legacy Datapipe One (Service Now) Rackspace Sovereign Services UK Support Phone 1-800-961-4454 International Support +1-512-361-4935 Help Documentation Support Documentation API Documentation System status Email & Apps system status Rackspace system status Rackspace Technology Careers Rackspace Technology accelerates the value of the cloud during every phase of a customer’s digital transformation. Join us on our mission.",
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    "url": "https://docs.rackspace.com/docs/help-tool-for-hosted-email",
    "title": "Help Tool For Hosted Email | Rackspace Documentation",
    "content": "Rackspace provides a self-service help tool to assist with the configuration of mobile devices, email clients. You can log in to the help tool at emailhelp.rackspace.com with your Rackspace email address and password. The help tool provides step-by-step instructions for your specific server configuration. Note to administrators: You can streamline the process of configuring a client or device for Exchange® by setting a DNS record for your domain that points to the Rackspace auto-discover server. For more information about auto-discover, see Set up DNS records for email and Skype for Business . The help tool provides setup instructions for the following services on specific clients and devices: Hosted Rackspace Email with IMAP using SSL Hosted Exchange 2010 and 2013 If your domain is on Hosted Exchange 2007, the help tool does not provide setup instructions. You can find the username and server settings required by your email client in the Cloud Office Control Panel from the Client Setup tab or in the User Control Panel . Hosted Rackspace Email with IMAP by using SSL The help tool provides manual instructions to configure IMAP access to email for the following clients and devices: Outlook® (for Windows® and Mac®) Mac Mail iOS® devices such as iPhone® and iPad® Android devices Windows Phone The help tool provides Mobile Sync instructions for domains that have it enabled. For more information about Mobile Sync, see Set up Mobile Sync . To set up a mail client manually, see Rackspace Email and Hosted Exchange settings . Hosted Exchange 2010 and Exchange 2013 The help tool provides instructions for setting up access to email on Hosted Exchange 2010 and Exchange 2013 for the following clients and devices: Outlook (for Windows and Mac) Mac Mail iOS devices such as iPhone and iPad Android devices Windows Phone To configure a mail client manually, see Rackspace Email and Hosted Exchange settings . Log in to the help tool at emailhelp.rackspace.com to get started. Use the Feedback tab to make any comments or ask questions. You can also start a conversation with us . Updated 5 days ago",
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    "url": "https://docs.rackspace.com/#api-reference",
    "title": "#Api Reference | Rackspace Documentation",
    "content": "Rackspace Fabric Customer Portal Onboarding Guide Rackspace Fabric Ticketing Rackspace Services Rackspace VM Management for Public Cloud Rackspace Professional Services Database Administration Solutions View More… Rackspace Email Help for Common Issues with Rackspace Email Email Setup Wizard Getting Started with Rackspace Hosted Email View More… Microsoft 365 Getting Started with Office 365 Microsoft Office 365 Private Cloud Rackspace OpenStack Flex Rackspace Managed Security - Alert Logic Rackspace Private Cloud Powered by VMware View More… Rackconnect Global Rackconnect Global FAQ Public Cloud Amazon Web Services Google Cloud Platform OpenStack Public Cloud View More… User and Account Management Account Management Rackspace Identity Federation Identity federation for Rackspace Cloud: Map Policies and Permissions Rackspace Identity Federation User Guide Rackspace Identity Federation Guide OSPC Developer Documentation OSPC Documentation Home Cloud Block Storage Cloud Backup View More… Data Center LON7 (Global Switch) data center migration FAQ for managed customers SIN2 data center relocation colocation customer FAQ LON7 (Global Switch) Data Center Migration FAQ for Colocation customers View More… API Reference CTAPI Getting Started With Your API Rackspace Ticketing API v2.0 Getting Started View More… Cloud DNS API 1.0 Rackspace Cloud DNS API 1.0 Getting started General API Information View More… Dedicated Load Balancer V3 LOAD BALANCERS API 3.0 (dlbv3) Getting Started (dlbv3) General API Information (dlbv3) View More… Rackspace metrics 2.0 Getting started General API information Query API Reference View More… Rackspace monitoring 1.0 Getting Started Guide General API information API Reference View More… Cloud Orchestration Rackspace Cloud Orchestration API 1.0 Rackspace Billing API V2 Billing Getting started General API information View More… Cloudfeeds Rackspace Cloud Feeds™ API 1.0 About this API Getting Started Guide View More… Customer Service Rackspace Customer Management Service API 4.24.0# Getting Started General API Information View More… Customer Identity Getting started General API information API Reference View More… Offerings Rackspace Offer API 2.0 Getting started General API information View More…",
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    "url": "https://docs.rackspace.com/docs/reporting",
    "title": "Reporting | Rackspace Documentation",
    "content": "In order to provide clients with active status updates for their databases and associated content, Oracle, Microsoft SQL, and MySQL databases are configured to generate the following reports: Oracle Microsoft SQL Server MySQL DB2 MongoDB Updated 5 days ago",
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    "url": "https://docs.rackspace.com/docs/manage-private-cloud-users",
    "title": "Manage Private Cloud Users | Rackspace Documentation",
    "content": "If you are a Rackspace Technology Private Cloud customer with the appropriate level of access, you can use the Account Management drop-down menu from the global navigation menu to manage your users. Select Account Management > User Management to perform the following tasks. Create a new user Export a list of active users as a CSV file Deactivate a user Create a new user Use the following steps to create a new user: Log in to the Rackspace Technology customer portal . Select Account > User Management from the global navigation menu. Select Create New User . Enter the new user information. Select Create New User . Export a list of active users Use the following steps to export a list of active users: Log in to the Rackspace Technology Customer Portal . Select Account > User Management from the global navigation menu. Select Export Active User List . This action downloads a CSV file of all active users. Deactivate a user Use the following steps to deactivate a user: Log in to the Rackspace Technology Customer Portal . Select Account > User Management from the global navigation menu. Select the checkbox next to the name of the user that you would like to delete. Select Deactivate selected users . Note: Deactivating a user only removes their access to MyRackspace. Access to any devices under your account are not affected. The deactivated user still receives ticket update emails and can call Rackspace for support. If you need to delete a user on your account entirely, you can do so from the user's details page. A deleted user cannot call Rackspace for support or get any information about your account. Updated 5 days ago",
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    "url": "https://www.rackspace.com/data/business-intelligence",
    "title": "Business Intelligence | Rackspace Documentation",
    "content": "On this page: Overview Features Success story Resources Get started Gain valuable insights that help you identify opportunities and reduce costs without managing and interpreting the flood of data your business generates. Through Rackspace Technology™ business intelligence solutions, we’ll streamline your analytics processes and manage your data platform for you. Discover customized architectures and solutions designed to help you achieve your goals with on-demand access to expertise and help testing, deploying and managing your applications, along with 24x7x365 support. Business Intelligence Platforms Oracle BI Experience deep expertise in managing Oracle technologies by working with an Oracle Gold Partner. Let us manage your infrastructure and applications, create customized solutions for your business, roll out new implementations, and patch and upgrade as you need it. Turn insights into actions by initiating and integrating processes within your business. Microsoft BI Tap into the expertise of a Microsoft Gold Partner and five-time Hosting Partner of the Year with more than 2,000 Microsoft certifications worldwide. Rest easy with an experienced partner in data warehouse design and development; data integration, quality and management; and delivery of dashboard, analysis and reporting. Discover the cloud platforms that make sense for your business and let us manage your infrastructure or applications, create custom solutions, roll out new implementations, or patch and upgrade as you need it. SAP BI Gain valuable insights into customer behaviors and business data whether its hosted on premises or in the cloud. Tap into the expertise of an SAP Silver Partner with proven experience implementing, managing and supporting SAP. Let us manage your infrastructure and applications, create customized solutions, roll out new implementations, or patch and upgrade as needed. Solve: Insights for your path forward The Road to Trusted Data If stakeholders can’t trust data to make big decisions, what’s the point of collecting, storing and securing it? See More Case Stories Ready to Get Started? We’re experts on your side, doing what it takes to get the job done right — from the first consultation to your daily operations. Our approach Discover a partnership that can help you achieve more – for your people, your business and your customers – today and into the future. Consulting and Advisory Services Professional Services Managed Services Fanatical Experience™ Rackspace Fabric™ Our Expertise Explore our expert credentials and industry recognition. Power Your Advantage Discover related solutions to help you achieve smarter business outcomes. Microsoft Azure Solve cloud challenges with a managed Microsoft Azure solution that helps you build new revenue streams, increase efficiency and Stories Ready to Get Started? We’re experts on your side, doing what it takes to get the job done right — from the first consultation to your daily operations. Our approach Discover a partnership that can help you achieve more – for your people, your business and your customers – today and into the future. Consulting and Advisory Services Professional Services Managed Services Fanatical Experience™ Rackspace Fabric™ Our Expertise Explore our expert credentials and industry recognition. Power Your Advantage Discover related solutions to help you achieve smarter business outcomes. Microsoft Azure Solve cloud challenges with a managed Microsoft Azure solution that helps you build new revenue streams, increase efficiency and deliver incredible experiences. Oracle We help you adopt new cloud-based Oracle applications and manage legacy Oracle apps and databases faster and with less risk. SAP Accelerate SAP adoption and optimization by engaging a team of certified experts and managed services across multicloud solutions that integrate across your environment. Accelerate results with AI-driven innovation Rackspace Technology helps organizations turn data into impact with production-ready AI solutions built on private, public and hybrid cloud platforms. Our expertise in generative and agentic AI empowers you to deliver secure, scalable and responsible outcomes across your enterprise. Data Analytics and Business Insights Gain real-time, actionable insights that help you assess risks, reduce costs and shape business decisions. Databases Deploy the right database management systems to maximize the value of your data and increase agility. Next-Gen Data Platforms Accelerate the value of your data and the cloud with leading-edge advisory, professional and managed services for leading next-gen platforms. Unstructured Data Utilize unstructured data to gain insights that raise your revenue, drive customer experiences and power business success. Related Resources Learn more about how we’re solving with business intelligence. Data Analysis Requires a New Mindset. Here's How to Get There. Data Analysis Requires a New Mindset. Here's How to Get There. Why It’s Time for Your Company to Take Data Seriously — And How to Get Started Why It’s Time for Your Company to Take Data Seriously — And How to Get Started Data analytics for financial services Ready to get started? Ready to get started? Fill out the form to be connected to one of our experts. Fill out the form to be connected to one of our experts. By submitting this form, I acknowledge that someone from Rackspace Technology will contact me via email or phone to discuss my request. You may withdraw your consent to receive additional information from Rackspace Technology at any time . Here's How to Get There. Why It’s Time for Your Company to Take Data Seriously — And How to Get Started Why It’s Time for Your Company to Take Data Seriously — And How to Get Started Data analytics for financial services Ready to get started? Ready to get started? Fill out the form to be connected to one of our experts. Fill out the form to be connected to one of our experts. By submitting this form, I acknowledge that someone from Rackspace Technology will contact me via email or phone to discuss my request. You may withdraw your consent to receive additional information from Rackspace Technology at any time. Information collected in this form is subject to the Rackspace Technology Privacy Notice . Rackspace Technology Support To create a ticket or chat with a specialist regarding your account, log into your account. Legacy Datapipe One (Service Now) Rackspace Sovereign Services UK Support Phone 1-800-961-4454 International Support +1-512-361-4935 Help Documentation Support Documentation API Documentation System status Email & Apps system status Rackspace system status Rackspace Technology Careers Rackspace Technology accelerates the value of the cloud during every phase of a customer’s digital transformation. Join us on our mission.",
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    "url": "https://docs.rackspace.com/docs/update-sitecore-cloud-license",
    "title": "Update Sitecore Cloud License | Rackspace Documentation",
    "content": "This article describes how to update your Sitecore license file. You need an up-to-date license file to use Sitecore. Prerequisites Familiarity with deploying to Sitecore Cloud using FTP . If your content includes changes that depend on custom code, deploy your updated code before publishing new content. Familiarity with deploying to Sitecore Cloud using FTP . If your content includes changes that depend on custom code, deploy your updated code before publishing new content. An FTP client application An FTP client application Deploy License File to Sitecore Use the FTP or FTPS protocol to deploy your license file. To access the file system of your Webapp, set deployment credentials and copy your FTP hostname. These credentials and the FTP hostname deploy your application files. Both the credentials and FTP hostnames are needed for each webapp you want to update. For details on how to set or obtain your deployment credentials, see the Set Deployment Credentials section of deploying to Sitecore Cloud using FTP . Use the following steps to deploy your license file: Open your FTP client. Create a new session for each of the hostnames that you copied and the credentials that you set. Open your FTP client. Create a new session for each of the hostnames that you copied and the credentials that you set. Upload your Sitecore license.xml file to the /site/wwwroot/App_Data directory. Upload your Sitecore license.xml file to the /site/wwwroot/App_Data directory. Updated 5 days ago",
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    "url": "https://www.rackspace.com/cloud/openstack",
    "title": "Openstack | Rackspace Documentation",
    "content": "On this page: Rackspace OpenStack overview OpenStack solutions Related resources Get started Sign up Rackspace OpenStack Solutions OpenStack® drives innovation in a modern private cloud, providing an open-source foundation for flexibility, scalability and freedom from vendor lock-in. It helps you accelerate innovation, bring services to market quickly, reduce costs and strengthen security and compliance. But adopting OpenStack can be complex. That’s where we help. Rackspace Technology® delivers proven OpenStack solutions that make it easier for you to deploy, scale and manage modern private clouds. Whether you’re building an enterprise cloud, an on-demand cloud, a dedicated mid-sized private cloud or an on-premises cloud, we provide fully managed OpenStack solutions designed to support your goals. With deep OpenStack expertise and 24x7x365 support, we help you innovate, scale and run your private cloud without added complexity. Rackspace OpenStack Solutions High-performance private clouds that help you innovate, scale and operate with confidence. Rackspace OpenStack Flex Instantly access an on-demand, secure OpenStack private cloud with the simplicity of public cloud agility. Avoid vendor lock-in, scale effortlessly and enjoy full support — all while cutting complexity and costs. It’s your open-source cloud, made radically easier. Rackspace OpenStack Business Accelerate your digital journey with a pre-configured private cloud optimized for small and midsize organizations. Deliver fast, reliable performance, streamline operations and drive innovation with an affordable OpenStack solution that balances power and simplicity. Rackspace OpenStack Enterprise Harness the power of a fully customized private cloud with enterprise-grade security, compliance and expert management. Tailored for mission-critical workloads, this solution offers unrivaled flexibility and control, giving your enterprise a secure, scalable foundation to innovate and grow. See more case studies Related resources Learn more about Rackspace OpenStack Solutions. OpenStack Open-Source Private Cloud Rackspace OpenStack Solutions Rackspace Private Cloud: Build, Operate and Transfer Ready to start the conversation? Ready to start the conversation? Fill out the form to be connected to one of our experts. Fill out the form to be connected to one of our experts. By submitting this form, I acknowledge that someone from Rackspace Technology will contact me via email or phone to discuss my request. You may withdraw your consent to receive additional information from Rackspace Technology at any time. Information collected in this foundation to innovate and grow. See more case studies Related resources Learn more about Rackspace OpenStack Solutions. OpenStack Open-Source Private Cloud Rackspace OpenStack Solutions Rackspace Private Cloud: Build, Operate and Transfer Ready to start the conversation? Ready to start the conversation? Fill out the form to be connected to one of our experts. Fill out the form to be connected to one of our experts. By submitting this form, I acknowledge that someone from Rackspace Technology will contact me via email or phone to discuss my request. You may withdraw your consent to receive additional information from Rackspace Technology at any time. Information collected in this form is subject to the Rackspace Technology Privacy Notice . Rackspace Technology Support To create a ticket or chat with a specialist regarding your account, log into your account. Legacy Datapipe One (Service Now) Rackspace Sovereign Services UK Support Phone 1-800-961-4454 International Support +1-512-361-4935 Help Documentation Support Documentation API Documentation System status Email & Apps system status Rackspace system status Rackspace Technology Careers Rackspace Technology accelerates the value of the cloud during every phase of a customer’s digital transformation. Join us on our mission.",
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    "url": "https://www.rackspace.com/newsroom/media-kit",
    "title": "Media Kit | Rackspace Documentation",
    "content": "Media kit download links Below is the official Rackspace Technology logo for media and blog use; the most current logo will always be found here Quick Logo Downloads JPG Format Download the JPG in black PNG Format Download the PNG in black Download the PNG in white EPS Format Download the EPS in black Download the EPS in white Full Kit Downloads Logos - To download the full logo kit, click here . Photos - To download the photo kit of Rackspace Technology offices, Rackers, and executives, click here . Video B-Roll - To download video b-roll of Rackspace Technology offices and Rackers, click here . Leadership Bios For a full list of photos and bios of our executive team, please see our Leadership page . For additional requests or more information, please email publicrelations@rackspace.com Rackspace Technology reserves all rights to its trademarks, service marks and logos. Use of any Rackspace Technology logos or service marks will be in accordance with the guidelines posted .",
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    "title": "How To | Rackspace Documentation",
    "content": "How to Access Rackspace Data Protection Creating a VM Protection Group Editing a VM Protection Group Restoring a VM Restoring Files/Folders View Backup History Run an Off Schedule Backup Rackspace Data Protection Patching Updated 5 days ago",
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    "url": "https://www.rackspace.com/security/zero-trust",
    "title": "Zero Trust | Rackspace Documentation",
    "content": "On this page: Business Challenge Use Cases Case Study Supported Platforms Resources Get Started The shift to modern architectures and remote workforces, coupled with IoT and evolving ​cybersecurity threats, has dramatically increased the threat profile of organizations. To combat this, many businesses are adopting a Zero Trust approach to security. What is Zero Trust? The guiding principle behind Zero Trust is “Never trust, always verify.” Effectively, in a Zero Trust security scenario, your systems wouldn’t trust a request for access to a resource just because that request is coming from within your environment. Access control is critical for Zero Trust security, which is why every request requires verification. Zero Trust security is a strategy, a mindset and an incremental journey for IT security. A comprehensive Zero Trust security model provides end-to-end protection across all of your IT components, regardless of where a service is located — multicloud or on-premises. Use Cases Strategy and consultation Making a shift in your security strategy can be challenging. At Rackspace Technology™, we work as an extension of your security staff to help guide you through the solutions that align to your security models and support your Zero Trust journey. Zero Trust is a framework that is constantly evolving to protect your organization’s sensitive data, and our experts are here to help you continually optimize your framework to protect against new vulnerabilities and emerging threats. Zero Trust Network Access To address gaps in remote worker strategy, Rackspace offers Cloudflare’s Zero Trust Network Access which includes Secure Access, Browser Isolation, and Internet Gateway into a single Zero Trust platform. Let Rackspace experts help your business reach your cloud-centric goals faster, support remote workers, and provide a Secure Access Service Edge (SASE) for your cloud applications, data, users, and devices. Replace your VPN for modern remote access As remote access needs grow, organizations are increasingly shifting away from traditional VPN implementations and toward more secure and performant remote access solutions. Zero Trust Network Access (ZTNA) creates secure boundaries around specific applications, private IPs and hostnames, replacing default-allow VPN connections with default-deny policies that grant access based on identity and context. Let Rackspace help modernize your remote network access by replacing your legacy VPN with ZTNA. Secure and optimize your applications Protect and improve the performance of your web and mobile apps, and secure cloud-native apps without slowing down development. In addition to protection, VPN for modern remote access As remote access needs grow, organizations are increasingly shifting away from traditional VPN implementations and toward more secure and performant remote access solutions. Zero Trust Network Access (ZTNA) creates secure boundaries around specific applications, private IPs and hostnames, replacing default-allow VPN connections with default-deny policies that grant access based on identity and context. Let Rackspace help modernize your remote network access by replacing your legacy VPN with ZTNA. Secure and optimize your applications Protect and improve the performance of your web and mobile apps, and secure cloud-native apps without slowing down development. In addition to protection, these solutions also bolster application performance to help build better experiences for your end-users, and they’re backed by 24x7x365 support from our certified security experts. Secure network traffic We provide you with next-generation firewall and DNS solutions designed to protect your multicloud environments and inspect incoming traffic along with around-the-clock support from certified security experts. Managed data protection We apply access policies and encryption tools to protect your sensitive data, automated key management and clearly defined security processes to help ensure you have the highest levels of data protection to secure your data at rest, in transit and across your multicloud environments. Managed data protection is key if you are concerned about ransomware or if you need to address PCI compliance requirements. Detection and response Defend your business against advanced cyber threats with 24x7x365 proactive support from the Rackspace Security Operations Center. Experience where you need it Implementing a new security strategy or solution can add stress to an already overloaded team, which is why Rackspace Technology provides on-boarding assistance, configuration, policy setup, tuning and 24x7x365 expert security support. Our team of more than 400 network and security experts has earned 500+ industry certifications and includes CCNAs and GIACs in Cyber Defense, Digital Forensics & Incident Response, and Penetration Testing. Find your cybersecurity risk score Cybersecurity Self-Assessment Tool By answering these simple questions about your cybersecurity technology, processes and people, you’ll receive a cybersecurity risk score against our benchmark that can help identify common security gaps in your environment that you may not be aware of. See more case studies Our approach Discover a partnership that can help you achieve more – for your people, your business and your customers – today and into the future. Consulting and Advisory Services Professional Services Managed Services Fanatical Experience Rackspace Fabric Ready to Start the Conversation? We’re experts on , Digital Forensics & Incident Response, and Penetration Testing. Find your cybersecurity risk score Cybersecurity Self-Assessment Tool By answering these simple questions about your cybersecurity technology, processes and people, you’ll receive a cybersecurity risk score against our benchmark that can help identify common security gaps in your environment that you may not be aware of. See more case studies Our approach Discover a partnership that can help you achieve more – for your people, your business and your customers – today and into the future. Consulting and Advisory Services Professional Services Managed Services Fanatical Experience Rackspace Fabric Ready to Start the Conversation? We’re experts on your side, doing what it takes to get the job done right — from the first consultation to your daily operations. Our Expertise Explore our expert credentials and industry recognition. Supported Platforms Discover related technologies and platforms to help you achieve smarter business outcomes. Application Security Protect web applications against data breaches and security threats, bolster security and performance, and build better experiences for your end users. Data Protection We’ll ensure your data security while helping you address compliance and regulatory storage requirements. Network Security Secure your infrastructure stack from malicious intrusion and unauthorized system access. Threat Detection and Response Gain 24x7x365 expert SOC and endpoint security services to detect and respond to vulnerabilities and emerging threats in your multicloud environments. Rackspace Elastic Engineering Your Elastic Engineering for Security pod works as an extension of your team helping you meet cloud security and compliance goals. Related resources Zero Trust security will be key in the new normal Getting Started with Zero Trust Security Taking Zero Trust Security from Idea to Implementation Taking Zero Trust Security from Idea to Implementation Ready to start the conversation? Ready to start the conversation? Fill out the form to be connected to one of our experts. Fill out the form to be connected to one of our experts. By submitting this form, I acknowledge that someone from Rackspace Technology will contact me via email or phone to discuss my request. You may withdraw your consent to receive additional information from Rackspace Technology at any time. Information collected in this form is subject to the Rackspace Technology Privacy Notice . Rackspace Technology Support To create a ticket or chat with a specialist regarding your account, log into your account. Legacy Datapipe One (Service Now) Rackspace Sovereign Services UK Support Phone 1-800-961-4454 International Support +1-512-361-4935 Help Documentation Support Documentation API Documentation System status Email & Apps system status Rackspace system status Rackspace Technology Careers Rackspace Technology accelerates the value via email or phone to discuss my request. You may withdraw your consent to receive additional information from Rackspace Technology at any time. Information collected in this form is subject to the Rackspace Technology Privacy Notice . Rackspace Technology Support To create a ticket or chat with a specialist regarding your account, log into your account. Legacy Datapipe One (Service Now) Rackspace Sovereign Services UK Support Phone 1-800-961-4454 International Support +1-512-361-4935 Help Documentation Support Documentation API Documentation System status Email & Apps system status Rackspace system status Rackspace Technology Careers Rackspace Technology accelerates the value of the cloud during every phase of a customer’s digital transformation. Join us on our mission.",
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    "url": "https://docs.rackspace.com/reference/rackspace-ticketing-guide",
    "title": "Rackspace Ticketing Guide | Rackspace Documentation",
    "content": "Getting started Use the following information to learn about the onboarding process, integration, and authentication with the Rackspace Ticketing API. Onboarding Get your credentials Authenticate to Rackspace Prerequisites for creating a ticket Creating a ticket Webhooks",
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    "url": "https://www.rackspace.com/services/rackspace-fabric",
    "title": "Rackspace Fabric | Rackspace Documentation",
    "content": "On this page: Overview Use Cases Case Study Supported Platforms Get Started Rackspace Fabric provides unified intelligence and control across cloud environments Different interfaces, capabilities and multiple points of insight make managing multiple cloud environments challenging and resource-consuming. You may be juggling multiple processes, applications, and interactions across disjointed interfaces, greatly increasing your workload and chance for error. Rackspace Fabric delivers unified intelligence and control over your multicloud environments, enabling more effective control and efficiency than you ever thought possible. Rackspace Fabric software unites all of your cloud platforms, providing common governance, ticketing, billing, tagging and much more throughout your entire IT estate. Its multicloud management tools lets you harness the best of raw native power from your clouds of choice while creating consistency across all common support services. Our proprietary software platform provides a single, multi-tenant user interface and access to thousands of Rackspace Technology cloud experts. We developed Rackspace Fabric with 20+ years of expertise in every thread, weaving it all together into a single platform — one fabric — to become the foundation of our distinctive service delivery model. Use Cases Consistent interfaces and experiences With multicloud deployments or a mixture of cloud and an on-premises data center, you’ll have different interfaces. We’ll bring your ticketing, billing on our unified multicloud management platform that interfaces together to simplify the experience and reduce inefficiencies. Reliable support Managing multiple support vendors with different processes for multiple clouds and applications can exhaust your resources. Save time and revenue when you switch to a single vendor with Rackspace Technology. Specialized Expertise Sometimes, you need specialized talent to keep up with changing technology. Instead of hiring, reskilling or focusing on retaining people, we’ll integrate our experts seamlessly with your team. Rackspace Fabric™ Our Proprietary Software Platform, Unlocks a Next-Gen Experience Recognized as a Gartner Magic Quadrant Leader 2020 Magic Quadrant Leader for Public Cloud Infrastructure Professional and Managed Services, Worldwide This is the fourth consecutive year that Rackspace Technology has been named a Leader by Gartner. Gartner’s assessment is performed by the firm’s IT industry analysts and evaluates service providers based on the completeness of their vision and their ability to execute. See more case studies Our Approach Discover a partnership that can help you achieve more – for your people, your business and your customers – today and into the ™ Our Proprietary Software Platform, Unlocks a Next-Gen Experience Recognized as a Gartner Magic Quadrant Leader 2020 Magic Quadrant Leader for Public Cloud Infrastructure Professional and Managed Services, Worldwide This is the fourth consecutive year that Rackspace Technology has been named a Leader by Gartner. Gartner’s assessment is performed by the firm’s IT industry analysts and evaluates service providers based on the completeness of their vision and their ability to execute. See more case studies Our Approach Discover a partnership that can help you achieve more – for your people, your business and your customers – today and into the future. Consulting and Advisory Services Professional Services Managed Services Fanatical Experience™ Rackspace Fabric™ Ready to Get Started? We’re experts on your side, doing what it takes to get the job done right — from the first consultation to your daily operations. Our Expertise Explore our expert credentials and industry recognition. Recognized leadership Providing innovation and leadership in the technology services industry for 20+ years. A leader in the 2020 Gartner Magic Quadrant for Public Cloud Infrastructure Professional and Managed Service Providers, Worldwide Best Consultancy or System Integrator 2020, The Cloud Awards One of the leading AWS consulting partners with 14 competencies AWS Premier Consulting Partner Google Cloud First Premier Managed Services Partner Repeatedly Google Cloud Partner of the Year Award Winner Gold Microsoft Partner Microsoft Five-time Hosting Partner of the Year Azure Expert MSP designation for 2021 Power your advantage Discover related technology platforms and solutions to help you achieve smarter business outcomes. Amazon Web Services Experience how AWS’s leading-edge cloud capabilities can help you work smarter, lower costs and innovate with agility. Google Cloud Accelerate your business with Rackspace Services and tailored solutions on Google Cloud's innovative technology. Microsoft Azure Solve cloud challenges with a managed Microsoft Azure solution that helps you build new revenue streams, increase efficiency and deliver incredible experiences. Ready to start the conversation? Ready to start the conversation? Fill out the form to be connected to one of our experts. Fill out the form to be connected to one of our experts. By submitting this form, I acknowledge that someone from Rackspace Technology will contact me via email or phone to discuss my request. You may withdraw your consent to receive additional information from Rackspace Technology at any time. Information collected in this form is subject to the Rackspace Technology Privacy Notice . Rackspace Technology Support To create a ticket or chat with a specialist regarding your account, log into your account. Legacy Datapipe increase efficiency and deliver incredible experiences. Ready to start the conversation? Ready to start the conversation? Fill out the form to be connected to one of our experts. Fill out the form to be connected to one of our experts. By submitting this form, I acknowledge that someone from Rackspace Technology will contact me via email or phone to discuss my request. You may withdraw your consent to receive additional information from Rackspace Technology at any time. Information collected in this form is subject to the Rackspace Technology Privacy Notice . Rackspace Technology Support To create a ticket or chat with a specialist regarding your account, log into your account. Legacy Datapipe One (Service Now) Rackspace Sovereign Services UK Support Phone 1-800-961-4454 International Support +1-512-361-4935 Help Documentation Support Documentation API Documentation System status Email & Apps system status Rackspace system status Rackspace Technology Careers Rackspace Technology accelerates the value of the cloud during every phase of a customer’s digital transformation. Join us on our mission.",
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    "url": "https://docs.rackspace.com/docs/troubleshoot-failed-email-connection",
    "title": "Troubleshoot Failed Email Connection | Rackspace Documentation",
    "content": "If your local email client cannot make a connection to your mailbox, try these troubleshooting recommendations. Prerequisites Applies to: User Difficulty: Challenging Time needed: 1 hour Tools required: Access to the offending device, online email access, a non-primary computer, and a non-primary Internet network For more information about prerequisite terminology, see Cloud Office support terminology . Troubleshooting We recommend a methodical troubleshooting approach. Address each of the following questions before moving on to the next one. Can you log in to apps.rackspace.com ? Log in to the online version of your mailbox to verify email is incoming. If so, the mailbox is functioning properly. Can you log in to apps.rackspace.com ? Log in to the online version of your mailbox to verify email is incoming. If so, the mailbox is functioning properly. When did the issue start? An event that occurred about the same time could have caused the problem. For example, if changes to your office or home network occurred or you updated your mailbox password, update your software settings or password to fix the issue. When did the issue start? An event that occurred about the same time could have caused the problem. For example, if changes to your office or home network occurred or you updated your mailbox password, update your software settings or password to fix the issue. Have you migrated from another provider? After migrating a mailbox to Rackspace Cloud Office from an external company, your mail client must connect to the mailbox on the new server. Instructions to configure a mail client to connect a migrated mailbox are available at emailhelp.rackspace.com . Have you migrated from another provider? After migrating a mailbox to Rackspace Cloud Office from an external company, your mail client must connect to the mailbox on the new server. Instructions to configure a mail client to connect a migrated mailbox are available at emailhelp.rackspace.com . Have you upgraded the mailbox at Rackspace Cloud Office? A version upgrade generates a copy of the mailbox under the new server version. For example, if you upgrade a mailbox from Exchange 2010 to 2016, the data migrates from an Exchange 2010 mailbox to a new mailbox on Exchange 2016. This means that you must configure your local mail client to connect to the mailbox on the new server. For instructions to configure your mail client after an upgrade, see emailhelp.rackspace.com . Have you upgraded the mailbox at new server. Instructions to configure a mail client to connect a migrated mailbox are available at emailhelp.rackspace.com . Have you upgraded the mailbox at Rackspace Cloud Office? A version upgrade generates a copy of the mailbox under the new server version. For example, if you upgrade a mailbox from Exchange 2010 to 2016, the data migrates from an Exchange 2010 mailbox to a new mailbox on Exchange 2016. This means that you must configure your local mail client to connect to the mailbox on the new server. For instructions to configure your mail client after an upgrade, see emailhelp.rackspace.com . Have you upgraded the mailbox at Rackspace Cloud Office? A version upgrade generates a copy of the mailbox under the new server version. For example, if you upgrade a mailbox from Exchange 2010 to 2016, the data migrates from an Exchange 2010 mailbox to a new mailbox on Exchange 2016. This means that you must configure your local mail client to connect to the mailbox on the new server. For instructions to configure your mail client after an upgrade, see emailhelp.rackspace.com . Is the connectivity issue happening on all domain users? Verify with your administrator that your DNS configuration properly receives email at Rackspace Cloud Office . DNS changes might cause synchronization issues between a new email and your local mail client when a domain expires. Is the connectivity issue happening on all domain users? Verify with your administrator that your DNS configuration properly receives email at Rackspace Cloud Office . DNS changes might cause synchronization issues between a new email and your local mail client when a domain expires. Can you connect to your mailbox from another computer? If you can connect to your mailbox from another computer, the issue might be local to your primary computer. Can you connect to your mailbox from another computer? If you can connect to your mailbox from another computer, the issue might be local to your primary computer. Can you connect to your mailbox by using a different Internet network ? If you can connect to your mailbox by using a different Internet network, the issue exists within the regular network you use. In this case, contact your network administrator or your internet service provider for more information. Can you connect to your mailbox by using a different Internet network ? If you can connect to your mailbox by using a different Internet network, the issue exists within the regular network you use. In this case, contact your network administrator or your internet service provider for more information. If you address these steps and your email client still does not connect to your mailbox, contact your administrator for help. References Cloud Office support terminology Cloud different Internet network ? If you can connect to your mailbox by using a different Internet network, the issue exists within the regular network you use. In this case, contact your network administrator or your internet service provider for more information. Can you connect to your mailbox by using a different Internet network ? If you can connect to your mailbox by using a different Internet network, the issue exists within the regular network you use. In this case, contact your network administrator or your internet service provider for more information. If you address these steps and your email client still does not connect to your mailbox, contact your administrator for help. References Cloud Office support terminology Cloud Office email login portal Email Help Tool Set up DNS records for Cloud Office email Updated 5 days ago",
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    "url": "https://www.rackspace.com/cloud/rackspace-government-cloud",
    "title": "Rackspace Government Cloud | Rackspace Documentation",
    "content": "On this page: Overview Features Success story Register Resources Let's Talk Zero Trust Security Architecture and Rackspace Government Cloud Get the advantage of an integrated, standard security model and system management strategy that eliminates implicit trust at any level with Rackspace Government Cloud. Our zero trust architecture delivers an overarching security framework for today’s highly diverse and highly distributed environments based on: Perimeter-less IT security across the entire organization Verification and authentication of devices and user identity, regardless of network location Access to network applications, services and workflows based on continuous authentication and verification. Zero trust security reduces your attack surface and limits lateral threat movement if your network is infiltrated. With zero trust, you also benefit from consistency in authenticating and verifying devices, systems and users before allowing access to data and network resources, within the broader framework of your cloud security strategy. Rackspace Government Solutions can help you get to zero trust quickly. For government agencies and SaaS vendors who sell to government organizations, our embedded automated security and compliance is standard on Rackspace Government Cloud on your choice of private, public or hybrid cloud infrastructure. Our cloud platforms automate reinforcement of security standards and policies, to help your organization remain compliant at all times with strong risk and authorization management standards. Rackspace Government Solutions consistently apply security standards established by recognized security authorities, including National Institute of Standards and Technology (NIST), Defense Information Systems Agency (DISA), CISA, National Security Agency (NSA), Federal Risk and Authorization Management Program(FedRAMP), Federal Information Security Modernization Agency (FISMA) and General Services Administration (GSA). Rackspace Government Cloud incorporates: System design principles that address threats both inside and outside of traditional network boundaries. Segmented identity and access management under the principle of least privilege. Multi-zone security architecture requiring continuous verification via real-time information from multiple sources to determine access and other system responses so that authorized users receive the access they need, when they need it, for functions they are authorized to perform. Incident detection and response. We have implemented the highest standards in security incident detection, response and reporting for our public sector customers since 2015 as part of their overall cloud security strategyfor compliance. Business continuity enablement. Our team of certified security and cloud experts delivers timely updates to our zero trust architecture, helping to ensure your organization is always compliant with the latest security guidelines that are crucial to your organization and your supply chain (CMMC, Executive Orders, Federal CIO -time information from multiple sources to determine access and other system responses so that authorized users receive the access they need, when they need it, for functions they are authorized to perform. Incident detection and response. We have implemented the highest standards in security incident detection, response and reporting for our public sector customers since 2015 as part of their overall cloud security strategyfor compliance. Business continuity enablement. Our team of certified security and cloud experts delivers timely updates to our zero trust architecture, helping to ensure your organization is always compliant with the latest security guidelines that are crucial to your organization and your supply chain (CMMC, Executive Orders, Federal CIO, FAR, DFARS, FedRAMP, Section 889, NIST, HIPAA, FISMA and other relevant security requirements). If you need help planning your migration strategy that incorporates zero trust security across your organization and your supply chain, our team is ready to work side-by-side with your team to help. No matter where you are in your cloud journey, our three-step implementation plan can help you adopt a zero trust security model: Step 1. Evaluate your workloads. Step 2. Determine where your security authentication and verification gaps exist. Step 3. Plan and implement the security strategy that is right for your organization — from policy adoption to implementation. Features Foster innovation in the public sector We’ve made it easier for government agencies and SaaS solution providers to accelerate innovation. Rackspace Government Cloud is the backbone that enables you to adopt transformative technologies on a zero trust, secure cloud platform to power organizational agility, continuous innovation and best-value IT services. Government agencies and government cloud solution providers choose Rackspace Technology for help overcoming common roadblocks to innovation in the cloud, including: High costs and the large amount of time required to address stringent cloud security compliancerequirements. Help with their overall cloud security strategy A shortage of in-house cloud expertise. Operational burdens to continuously secure and govern cloud environments. We work with your team to build a scalable cloud infrastructure for continuous innovation. We’ll also help retool your workforce. Accelerate your FedRAMP ATO We’ve made it easier for cloud solution providers to meet stringent federal government security requirements quickly and with less cost. Rackspace Government Cloud accelerates time to value so you can focus on supporting the mission of government. When you choose Rackspace Government Cloud, you get automation, security and multicloud adoption expertise across the Rackspace Government Cloud — a zero trust, secure FedRAMP- house cloud expertise. Operational burdens to continuously secure and govern cloud environments. We work with your team to build a scalable cloud infrastructure for continuous innovation. We’ll also help retool your workforce. Accelerate your FedRAMP ATO We’ve made it easier for cloud solution providers to meet stringent federal government security requirements quickly and with less cost. Rackspace Government Cloud accelerates time to value so you can focus on supporting the mission of government. When you choose Rackspace Government Cloud, you get automation, security and multicloud adoption expertise across the Rackspace Government Cloud — a zero trust, secure FedRAMP-authorized Platform-as-a-Service on your choice of public (AWS), private (VMware) or hybrid cloud Infrastructure-as-a-Service. Rackspace Technology solutions for government directly support the three Federal Government Cloud Smart pillars for successful cloud adoption: Security : Rackspace Government Cloud is a fully managed security Platform-as-a-Service that addresses FedRAMP’s Moderate security requirements, enabling your SaaS cloud solution to achieve FedRAMP ATO faster and at lower cost. Procurement : In collaboration with our partner network, we help simplify government contracting and increase procurement speed in one consolidated view, with no labor rates . Workforce : Our team of certified cloud experts works with your team at each stage of your cloud journey and supports you in retooling of your teams. Rackspace Government Cloud embedded security controls and continuous automated security monitoring help ensure that your SaaS solution remains compliant with changing FedRAMP ATO and other critical security requirements. We help you prepare for your first FedRAMP ATO process and we stay with you to make sure your SaaS solution remains ready for each audit with automated FedRAMP management. Security: Rackspace Government Cloud is a fully managed security Platform-as-a-Service that addresses FedRAMP’s Moderate security requirements, enabling SaaS cloud solution providers to achieve FedRAMP ATO faster and at lower cost. Procurement: In collaboration with our partner network, we help our government clients simplify contracting and increase procurement speed in one consolidated view, with no labor rates. Workforce: Our team of certified cloud experts works with your team at each stage of your cloud journey and supports you in retooling of your teams. Rackspace Government Cloud embedded security controls and continuous automated security monitoring help ensure that your SaaS solution remains compliant with changing FedRAMP ATO requirements. We help you addresses FedRAMP’s Moderate security requirements, enabling SaaS cloud solution providers to achieve FedRAMP ATO faster and at lower cost. Procurement: In collaboration with our partner network, we help our government clients simplify contracting and increase procurement speed in one consolidated view, with no labor rates. Workforce: Our team of certified cloud experts works with your team at each stage of your cloud journey and supports you in retooling of your teams. Rackspace Government Cloud embedded security controls and continuous automated security monitoring help ensure that your SaaS solution remains compliant with changing FedRAMP ATO requirements. We help you prepare for your first FedRAMP ATO process, and we stay with you to make sure your SaaS solution remains ready for each audit. The security controls embedded in Rackspace Government Cloud automated FedRAMP ATO Platform-as-a-Service enable you to achieve fully managed, continuous FedRAMP ATO in a fraction of the time it would likely take to implement it on your own. Rackspace Technology is a trusted FedRAMP ATO partner, from initial assessment to audit. We power solutions that support the mission of more than half of the Federal Government cabinet agencies. Optimize IT costs With Rackspace Government Cloud on your choice of AWS, VMware or hybrid cloud, ISVs and SIs are FedRAMP ATO-ready in just three to four months, at 70% monthly operational cost savings — faster and at lower cost than implementing on your own. Rackspace Government Cloud embedded security controls accelerate your cloud solution’s time to value, while maintaining full compliance with your cloud security strategy. With approximately 80% of FedRAMP ATO security requirements addressed in Rackspace Government Cloud, our customers reclaim time and resources that can be used to focus on innovating the application layer in support of the mission of government. Securely transition data center workloads to the cloud You gain access to the same cloud technologies that power the Fortune 100, in a secure platform, with the additional security controls and governance that support the mission of government. You benefit from automation, security, compliance and multicloud expertise for all your enterprise applications. Access a fully managed and automated secure cloud environment With Rackspace Government Cloud, all compute, storage, network and VMs are configured, hardened and managed according to FedRAMP Moderate requirements, designed to support government cloud workloads. Our U.S. operations teams manage all provisioning, hardening, encryption, administration, backups, monitoring and alerting workloads to the cloud You gain access to the same cloud technologies that power the Fortune 100, in a secure platform, with the additional security controls and governance that support the mission of government. You benefit from automation, security, compliance and multicloud expertise for all your enterprise applications. Access a fully managed and automated secure cloud environment With Rackspace Government Cloud, all compute, storage, network and VMs are configured, hardened and managed according to FedRAMP Moderate requirements, designed to support government cloud workloads. Our U.S. operations teams manage all provisioning, hardening, encryption, administration, backups, monitoring and alerting. In addition to FedRAMP ATO, Rackspace Government Cloud is fully compliant with required government security standards . A U.S.-only personnel customer support team is available to you for around-the-clock support. See More Case Stories A streamlined path Explore how you can plan your migration strategy to ensure you incorporate zero trust security across your organization and your supply chain on your choice of private, public or hybrid cloud infrastructure. We accelerate your path to FedRAMP ATO, getting you there in just four months and at 70% monthly operational cost savings on a scalable, zero trust secure Platform-as-a-Service. Through our streamlined enablement process, we work side-by-side with your team to help you move to a zero trust security model in three steps, and at any stage of your cloud journey. Discovery Session Evaluate your workloads Monthly commit Gap Assessment Determine where your security authentication and verification gaps exist Monthly commit Secure PaaS Plan and implement the security strategy that is right for your organization, from policy adoption to implementation Monthly commit Ready to get started? Complete the form to receive more information or schedule a discovery session with our team. Our approach Discover a partnership that can help you achieve more – for your people, your business and your customers – today and into the future. Consulting and Advisory Services Professional Services Managed Services Fanatical Experience™ Rackspace Fabric™ Our Expertise Explore our expert credentials and industry recognition. Recognized leadership Providing innovation and leadership in the technology services industry for 20+ years. FedRAMP JAB Authorization FISMA Authorization NIST 800-53 Security Controls NIST 800-171 DFARS Ready CJIS ITAR FIPS 140 One of the leading AWS consulting partners with 14 competencies AWS Premier Consulting Partner Dell Technologies Titanium Partner VMware Cloud™ on AWS Partner VMware Cloud Verified Partner Power your advantage Discover related technology platforms and solutions to help you achieve – today and into the future. Consulting and Advisory Services Professional Services Managed Services Fanatical Experience™ Rackspace Fabric™ Our Expertise Explore our expert credentials and industry recognition. Recognized leadership Providing innovation and leadership in the technology services industry for 20+ years. FedRAMP JAB Authorization FISMA Authorization NIST 800-53 Security Controls NIST 800-171 DFARS Ready CJIS ITAR FIPS 140 One of the leading AWS consulting partners with 14 competencies AWS Premier Consulting Partner Dell Technologies Titanium Partner VMware Cloud™ on AWS Partner VMware Cloud Verified Partner Power your advantage Discover related technology platforms and solutions to help you achieve smarter business outcomes. Rackspace Government Cloud on AWS Get on-demand access to a dedicated pod of security experts who help you achieve Zero Trust security and compliance on AWS faster than the do-it-yourself approach Rackspace Government Cloud on VMware Securely innovate mission-critical government solutions faster on VMware. Managed Hosting Managed Hosting on bare metal delivers maximum uptime, visibility, security and control for your custom dedicated needs. Cloud FinOps Gain cloud transparency, reduce waste and drive savings with FinOps. Cloud Adoption and Migration Adopt clouds and ease migration to accelerate innovation and optimize performance. Related resources Learn more about how we’re solving with Rackspace Government Cloud. Seven Common Misconceptions About FedRAMP ATO Data Sheet: Zero Trust and Rackspace Government Cloud What’s Causing the Cybersecurity Skills Gap? What’s Causing the Cybersecurity Skills Gap? Ready to get started? Ready to get started? Fill out the form to be connected to one of our experts. Fill out the form to be connected to one of our experts. By submitting this form, I acknowledge that someone from Rackspace Technology will contact me via email or phone to discuss my request. You may withdraw your consent to receive additional information from Rackspace Technology at any time. Information collected in this form is subject to the Rackspace Technology Privacy Notice . Rackspace Technology Support To create a ticket or chat with a specialist regarding your account, log into your account. Legacy Datapipe One (Service Now) Rackspace Sovereign Services UK Support Phone 1-800-961-4454 International Support +1-512-361-4935 Help Documentation Support Documentation API Documentation System status Email & Apps system status Rackspace system status Rackspace Technology Careers Rackspace Technology accelerates the value of the cloud during every phase of a customer’s digital transformation. Join us on our mission space Technology at any time. Information collected in this form is subject to the Rackspace Technology Privacy Notice . Rackspace Technology Support To create a ticket or chat with a specialist regarding your account, log into your account. Legacy Datapipe One (Service Now) Rackspace Sovereign Services UK Support Phone 1-800-961-4454 International Support +1-512-361-4935 Help Documentation Support Documentation API Documentation System status Email & Apps system status Rackspace system status Rackspace Technology Careers Rackspace Technology accelerates the value of the cloud during every phase of a customer’s digital transformation. Join us on our mission.",
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    "url": "https://www.rackspace.com/industry/public-utilities",
    "title": "Public Utilities | Rackspace Documentation",
    "content": "On this page: Overview Solutions Customer success Get started From safety monitoring and predictive maintenance to AI-powered production, we work closely with our public utilities clients to empower faster decision making and reduce costs while increasing operational excellence. No matter where you are on your cloud journey, we have a solution tailored to your unique requirements to accelerate your transformation — so you can improve efficiencies, reduce cost and rapidly innovate services to open new revenue streams. Use cases Predictive maintenance and asset management Combine IoT and machine learning to enable real-time monitoring, anticipate equipment failure or maintenance scheduling to achieve higher levels of efficiency. Manage your fleet and equipment through connected solutions leveraging serverless technologies to gain real-time insights on resources in the field and gather data for predictive workflows. Cloud migration Whether you’re looking to move all workloads to the cloud or are building hybrid IT architectures that extend your on-premises infrastructure, AWS provides elastic, cost-effective compute and storage capacity — so you can quickly provision resources to run demanding high-performance workloads, like demand response and weather forecasting. Data analytics and insights Integrate an ever-growing pool of data coming from smart meters, IoT sensors and home devices to access and analyze critical operational and customer insights that can drive faster and better decision making. Advanced metering infrastructure Leverage machine learning and analytics for advanced metering infrastructure systems that enable two-way communication between utilities and customers to collect data remotely, streamline operations and improve safety monitoring and the customer experience. \"We had knowledge gaps around cloud architectures and AWS services in general. The Onica [a Rackspace Technology™ company] team filled in those gaps and got our solution off the ground.\" See More Case Studies Our approach Discover a partnership that can help you achieve more – for your people, your business and your customers – today and into the future. Consulting and Advisory Services Professional Services Managed Services Fanatical Experience™ Rackspace Fabric™ Ready to start the conversation? Ready to start the conversation? Fill out the form to be connected to one of our experts. Fill out the form to be connected to one of our experts. By submitting this form, I acknowledge that someone from Rackspace Technology will contact me via email or phone to discuss my request. You may withdraw your consent to receive additional information from Rackspace Technology at any time. Information collected in this form is subject to the Rackspace Technology Privacy Notice . Rackspace Technology Support To create a ticket or chat with a into the future. Consulting and Advisory Services Professional Services Managed Services Fanatical Experience™ Rackspace Fabric™ Ready to start the conversation? Ready to start the conversation? Fill out the form to be connected to one of our experts. Fill out the form to be connected to one of our experts. By submitting this form, I acknowledge that someone from Rackspace Technology will contact me via email or phone to discuss my request. You may withdraw your consent to receive additional information from Rackspace Technology at any time. Information collected in this form is subject to the Rackspace Technology Privacy Notice . Rackspace Technology Support To create a ticket or chat with a specialist regarding your account, log into your account. Legacy Datapipe One (Service Now) Rackspace Sovereign Services UK Support Phone 1-800-961-4454 International Support +1-512-361-4935 Help Documentation Support Documentation API Documentation System status Email & Apps system status Rackspace system status Rackspace Technology Careers Rackspace Technology accelerates the value of the cloud during every phase of a customer’s digital transformation. Join us on our mission.",
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    "url": "https://docs.rackspace.com/docs/rackspace-email-archiving-known-limitations",
    "title": "Rackspace Email Archiving Known Limitations | Rackspace Documentation",
    "content": "There are several known issues that you might encounter when using Rackspace Email Archiving. This article describes these issues. Email forwarding If you set up a rule on a mailbox to automatically forward messages without saving a copy, that mailbox does not archive the messages that are forwarded and deleted by using the rule. Messages are archived in the final destination mailbox only. If the final destination address is outside of your domain, messages are not archived. If you have an alias set up to forward email to an address outside of your domain, the forwarded email is not archived. When you send as an alias, Rackspace archives the sent message only if you are sending from a domain with archiving enabled or one of its accepted domains or domain aliases. If a recipient is archived, the inbound message is always archived for that recipient. When an email is sent from a Rackspace Email address to a Microsoft Exchange distribution list, the archive does not include the individual email addresses of the recipients on the distribution list. Example: If you send an email from your Rackspace Email account to the ABC distribution list that exists in Microsoft Exchange, the archive only reflects that an email was sent to the list without recording the individual recipients' names in the To field. If an email is sent to a group list that contains recipients on another domain, and the outside domain has archiving, the To field of that archived message might reveal the email addresses of all list members. If archiving is enabled for the domain but an address at that domain has a rule or filter to delete messages from specific senders, the deleted messages are not archived. If a message is flagged as spam, the message is not archived. Updated 5 days ago",
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    "url": "https://docs.rackspace.com/docs/webmail-dropbox-integration-faqs",
    "title": "Webmail Dropbox Integration Faqs | Rackspace Documentation",
    "content": "Rackspace Email has added the ability to add links to files stored in your Dropbox® account in an email. Just click a button in the Compose window to launch an external window to the Dropbox file selector. If you have not authenticated to Dropbox, the system prompts to supply your Dropbox credentials. Then you see your Dropbox files in the file selector dialogue. You can select files to attach to the email and click Choose . Links appear in the Compose window, and you can send your email with links to your Dropbox files. How can you hide the Dropbox feature? You can disable Dropbox integration in the following ways: Disable Dropbox for an entire domain. Disable Dropbox for all users of a private label Rackspace Email site. Log in to the Cloud Office Control Panel . Navigate to Rackspace Email> Webmail > Show/Hide . Under Dropbox , select turn off the toggle switch . Click Save . Log in to the Cloud Office Control Panel . Navigate to Rackspace Email> Webmail Sites > Show/Hide Links . Under Dropbox , select Disabled . Click Save You've used the feature before, but now it is asking you to log in to Dropbox. Why? If you have a session established with Dropbox.com, you do not have to log in or authorize Rackspace Email to access your Dropbox in any way. If you do not have a session established with Dropbox, you must re-authenticate and provide your credentials when prompted. Does Rackspace store my Dropbox credentials? No. In fact, we never see or store your credentials. When you log in to Dropbox, you send your credentials directly to Dropbox via a secure connection. Updated 5 days ago",
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    "url": "https://www.rackspace.com/applications/sap",
    "title": "Sap | Rackspace Documentation",
    "content": "On this page: Overview Features Success story Resources Get started Modernize your applications for stronger performance in the cloud Rackspace Application Services for SAP can help you bolster your legacy applications or evolve with new SAP applications, databases and technology, so you can become a digital business more efficiently and with less risk. Reduce costs and improve productivity: Modernizing your SAP solutions on an optimized infrastructure means lower maintenance costs for legacy systems, resulting in more efficiency. Optimize resource utilization: Rackspace Technology® helps manage SAP applications, databases and infrastructure so you can focus on your core business functions. Increase reliability: We’re proactive, always-on, and offer industry-leading expertise to deliver SAP technology when and how you need it. Spur agility and innovation: Create future stability for your products and get to market faster with cloud native application design. Explore ERP solutions → Features Professional Consulting Services Tap into our expertise to select the optimum managed solution and service models to meet your needs, including: Application modernization Assessments and discovery workshops System implementation and integration S/4HANA upgrades Migration Managed Application Services Application upgrades. S/4HANA upgrades. Cloud migrations (private and public). Discover systems and application integration services that deliver value every day, including SAP PI/PO, EDI, MuleSoft® integration, and multicloud and hybrid-cloud connectivity. Realize increased levels of interoperability and around-the-clock maintenance and management. Make the most of your applications with advanced configuration and optimization, SAP Basis and functional support, administration, monitoring and maintenance, and data services. Supported SAP technologies Rackspace Technology supports these SAP categories: SAP Enterprise Resource Planning (ERP) SAP Commerce SAP Databases Rackspace Technology supports these SAP applications and data solutions: SAP ECC SAP S/4HANA SAP BW and BW4/HANA SAP Solution Manager/CHaRM/lifecycle SAP Content Server Underlying database support for Oracle, HANA, MS SQL Server, MaxDB, SAP ASE (Sybase) SAP Certified Private Cloud Solutions Rackspace SDDC for SAP provides the highest level of performance, security and data sovereignty, while eliminating the dedicated resources and capital budget necessary to establish and maintain your SAP physical infrastructure. Accelerate your SAP modernization plans Schedule your SAP Cloud Readiness Assessment Assess your IT portfolio to determine when, if and how to move your SAP ERP workloads to the cloud. See More Case Stories Ready to Get Started? 4/HANA SAP Solution Manager/CHaRM/lifecycle SAP Content Server Underlying database support for Oracle, HANA, MS SQL Server, MaxDB, SAP ASE (Sybase) SAP Certified Private Cloud Solutions Rackspace SDDC for SAP provides the highest level of performance, security and data sovereignty, while eliminating the dedicated resources and capital budget necessary to establish and maintain your SAP physical infrastructure. Accelerate your SAP modernization plans Schedule your SAP Cloud Readiness Assessment Assess your IT portfolio to determine when, if and how to move your SAP ERP workloads to the cloud. See More Case Stories Ready to Get Started? We’re experts on your side, doing what it takes to get the job done right — from the first consultation to your daily operations. Our Approach Discover a partnership that can help you achieve more — for your people, your business and your customers — today and into the future. Consulting and Advisory Services Professional Services Managed Services Fanatical Experience® A trusted partnership Rackspace Technology is your trusted partner across cloud, applications, security, data and infrastructure. With 20+ years of experience delivering end-to-end SAP services, we can help you deliver proven expertise quickly and cost-effectively. SAP Silver Partner SAP Certified in SAP HANA Operations Services SAP Certified in Cloud Infrastructure SAP Certified in Hosting Services Enterprise Resource Planning expertise Business Technology Platform expertise Power your advantage Discover related technology platforms and solutions to help you achieve smarter business outcomes. SAP on Google Cloud Essential tools and capabilities across a global platform, backed by Rackspace Application Services. Application Management and Operations Optimize your environment with expert administration, management and configuration so you can focus on staying ahead of the curve. Application Modernization Get expert guidance that helps you realize the benefits of modern applications and improve your return on investment. Application Security Protect web applications against data breaches and security threats, bolster security and performance, and build better experiences for your end users. Enterprise Resource Planning Your ERP solution should work with where your business is now — and where it’s headed. Business Intelligence Gain more business insight and identify data-driven growth opportunities. Digital Experience We’ll ensure your applications are fast, secure and available — so you can get the most from your digital experience. Related resources Learn more about how we’re solving with SAP. Rackspace Application Services for SAP Simple Strategies for a Better SAP Experience Prepare Yourself: How You Can Beat the SAP ECC to S/4HANA Migration Deadline Ready to get started? Ready to get started? Fill out for your end users. Enterprise Resource Planning Your ERP solution should work with where your business is now — and where it’s headed. Business Intelligence Gain more business insight and identify data-driven growth opportunities. Digital Experience We’ll ensure your applications are fast, secure and available — so you can get the most from your digital experience. Related resources Learn more about how we’re solving with SAP. Rackspace Application Services for SAP Simple Strategies for a Better SAP Experience Prepare Yourself: How You Can Beat the SAP ECC to S/4HANA Migration Deadline Ready to get started? Ready to get started? Fill out the form to be connected to one of our experts. Fill out the form to be connected to one of our experts. By submitting this form, I acknowledge that someone from Rackspace Technology will contact me via email or phone to discuss my request. You may withdraw your consent to receive additional information from Rackspace Technology at any time. Information collected in this form is subject to the Rackspace Technology Privacy Notice . Rackspace Technology Support To create a ticket or chat with a specialist regarding your account, log into your account. Legacy Datapipe One (Service Now) Rackspace Sovereign Services UK Support Phone 1-800-961-4454 International Support +1-512-361-4935 Help Documentation Support Documentation API Documentation System status Email & Apps system status Rackspace system status Rackspace Technology Careers Rackspace Technology accelerates the value of the cloud during every phase of a customer’s digital transformation. Join us on our mission.",
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    "url": "https://www.rackspace.com/applications/dynamics-365",
    "title": "Dynamics 365 | Rackspace Documentation",
    "content": "On this page: Overview Benefits Success story Resources Get started Microsoft® Dynamics 365 productivity solutions help you go beyond traditional CRM and ERP by applying intelligence to all of your data and empowering your employees to achieve more while transforming your products and services. Rackspace Technology® helps you get the most out of your Dynamics 365 solutions, so you can gain deeper insight into every area of your business — including sales, customer acquisition, customer service and back-end operations. We’ll integrate your applications into your existing systems, such as Office 365, to increase efficiency and provide your customers with the right data, in the right place, at the right time. Let our certified experts take care of all your Microsoft SaaS offerings, giving you a single point for all your Dynamics 365 applications. Benefits Drive more sales Build strong relationships with customers, take actions based on insights, and close sales more efficiently by unifying your relationship data and creating insights with artificial intelligence (AI). Keep track of your accounts and contacts, nurture sales from lead to order, and create sales collateral. Create marketing lists and campaigns, and track service cases associated with specific accounts or opportunities. Count on professional support services, including configuration, data migration, products and price lists, and Outlook integration and training. Improve marketing outcomes Turn prospects into business relationships through integrated marketing, multi-channel campaigns and event management. Create multi-channel marketing campaigns using the drag-and-drop Customer Journey Designer and create leads from prospect submissions made on custom landing pages. Prioritize leads with lead-scoring models using Dynamics 365 Marketing’s segment designer. Design events, create agendas, manage speakers, sponsors and registration, and improve event experiences with event management functionality. Enhance customer service Enable omnichannel engagement, enhance agent experience and generate personalized, predictive customer engagements with Dynamics 365 Customer Service. Deliver personalized service to your customers and empower your employees with unified technologies across case management, entitlements, service level agreements (SLAs) and knowledge bases. Personalize customer service with visibility into customer timelines, account information and more. Enhance your agent experience with Case Lifecycle Management to help steer representatives through a case. Add on Customer Service Insights to generate performance metrics, operational data and identify trends related to support needs. Streamline finance and operations Streamline business processes, improve customer relationships and generate insights that can drive decision-making. Increase visibility across the supply chain and gain control over purchasing processes. Improve resource planning with 365 Customer Service. Deliver personalized service to your customers and empower your employees with unified technologies across case management, entitlements, service level agreements (SLAs) and knowledge bases. Personalize customer service with visibility into customer timelines, account information and more. Enhance your agent experience with Case Lifecycle Management to help steer representatives through a case. Add on Customer Service Insights to generate performance metrics, operational data and identify trends related to support needs. Streamline finance and operations Streamline business processes, improve customer relationships and generate insights that can drive decision-making. Increase visibility across the supply chain and gain control over purchasing processes. Improve resource planning with warehouse management, master planning and manufacturing. Organize and estimate project costs, manage project scope, and schedule and manage resources. Connect business operations such as procurement, inventory and projects to your general ledger for improved visibility into finances. Get the most out of your Microsoft Business Applications Connect and Grow with Intelligent Business Applications Engage your customers, empower your employees, and find new ways to provide value to both through Microsoft® Business Applications, including ERP and CRM solutions through Dynamics 365 productivity solutions. See More Case Stories Choose Your Option Select from flexible options that meet your unique business needs. Discovery Workshops Get assistance with scoping your requirements, budget and solution options, with a solution analysis. Monthly commit OnTrack Packages Implement pre-defined packages with ongoing support options to help you get into production quickly and increase user adoption. Monthly commit Custom Solutions For those complex situations where standard configurations won’t meet business needs, we offer fully customized solutions designed to meet your unique business needs. Monthly commit Ready to Get Started? We’re experts on your side, doing what it takes to get the job done right — from the first consultation to your daily operations. Our Approach Discover a partnership that can help you achieve more — for your people, your business and your customers — today and into the future. Consulting and Advisory Services Professional Services Managed Services Fanatical Experience® Our Expertise Explore our expert credentials and industry recognition. A trusted partnership Since 2001, Rackspace Technology and Microsoft have worked together to cultivate a global relationship, focused on helping businesses make the most of Microsoft technologies. Azure Expert MSP designation 2021 Fastest-growing CSP Five-Time Microsoft Hosting Partner of the Year Microsoft Solutions Partner Data & AI. Digital & App, Innovation, Infrastructure, Modern Work and Security Power your advantage Discover related technology platforms and solutions to help achieve smarter business outcomes. Microsoft 365 Find the right Microsoft 365 solutions for your specific business into the future. Consulting and Advisory Services Professional Services Managed Services Fanatical Experience® Our Expertise Explore our expert credentials and industry recognition. A trusted partnership Since 2001, Rackspace Technology and Microsoft have worked together to cultivate a global relationship, focused on helping businesses make the most of Microsoft technologies. Azure Expert MSP designation 2021 Fastest-growing CSP Five-Time Microsoft Hosting Partner of the Year Microsoft Solutions Partner Data & AI. Digital & App, Innovation, Infrastructure, Modern Work and Security Power your advantage Discover related technology platforms and solutions to help achieve smarter business outcomes. Microsoft 365 Find the right Microsoft 365 solutions for your specific business needs. Application Modernization Get expert guidance that helps you realize the benefits of modern applications and improve your return on investment. Customer Relationship Management Maximize your CRM platform so you can better serve your customers and transform your business. SaaS Lifecycle Management Optimization experts help you realize the full savings and business advantages of well-run SaaS applications. Related resources Learn more about how we’re solving with Microsoft Dynamics 365. Grow opportunities and customer connections with integrated data Rackspace Application Services for Dynamics 365 Business Central Reinvent business productivity with Microsoft Dynamics 365 and Microsoft 365 Ready to get started? Ready to get started? Fill out the form to be connected to one of our experts. Fill out the form to be connected to one of our experts. By submitting this form, I acknowledge that someone from Rackspace Technology will contact me via email or phone to discuss my request. You may withdraw your consent to receive additional information from Rackspace Technology at any time. Information collected in this form is subject to the Rackspace Technology Privacy Notice . Rackspace Technology Support To create a ticket or chat with a specialist regarding your account, log into your account. Legacy Datapipe One (Service Now) Rackspace Sovereign Services UK Support Phone 1-800-961-4454 International Support +1-512-361-4935 Help Documentation Support Documentation API Documentation System status Email & Apps system status Rackspace system status Rackspace Technology Careers Rackspace Technology accelerates the value of the cloud during every phase of a customer’s digital transformation. Join us on our mission.",
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    "url": "https://www.rackspace.com/cloud/elastic-engineering",
    "title": "Elastic Engineering | Rackspace Documentation",
    "content": "On this page: Business Challenge Use Cases Case Study Service Model Supported Platforms Get Started It’s no longer enough to just “be in the cloud.” Today, businesses are under pressure to use cloud technologies to solve strategic problems, build new revenue streams and decrease costs. Moving toward a cloud native approach can help you realize these benefits quicker. However, cloud native adoption is complex and requires a new way of thinking. This includes entirely new architectural methodologies, new ways to deploy, monitor and operate environments, and even new technologies such as containers, serverless, IoT and machine learning. As organizations pursue cloud native, they need more than just support. They need help understanding how to scale their IT organization in an agile world, and how to build cloud expertise within their teams. This requires a fundamental shift in the relationship between the customer and the managed cloud provider. Rackspace Elastic Engineering is our core solution for managing cloud environments. We provide your business with on-demand access to a team of highly skilled engineers – collectively called a Pod – who are available to collaborate with your organization to shape successful outcomes such as: Planning and migrations to Public Cloud Architecture design and deployment Creation of automated CI/CD pipelines Improve security and reliability for your applications Manage your cloud environments across AWS, GCP and Azure Ready to start the conversation? Let's Talk Ongoing Engineering Do-with approach Our Elastic Engineering Pod works alongside your internal team in an agile, sprint-based model to help move your cloud initiatives forward. Our unique approach allows your team to leverage the collective knowledge of our pods to learn-while-doing as we deliver alongside you as one collective team, following best practices and sharing knowledge from a wide range of cloud projects along the way. Outcome-driven We deliver outcomes. Working alongside your team, we’ll facilitate development of long-range planning that map to your business goals and your milestones for your modern cloud evolution. We break down these goals into weekly sprints delivered alongside your team. Supporting a broad range of cloud initiatives Our Elastic Engineering Pods provide you with a single, highly accountable team offering the diverse set of skills required to be successful in the modern cloud. Pods are capable of delivering a broad spectrum of outcomes, ranging from migrations and architecture design and deployment, to developing automation and CI/CD pipelines, improving security and reliability for your applications, and more — all without the constraints of a fixed scope of management. Your dedicated ll facilitate development of long-range planning that map to your business goals and your milestones for your modern cloud evolution. We break down these goals into weekly sprints delivered alongside your team. Supporting a broad range of cloud initiatives Our Elastic Engineering Pods provide you with a single, highly accountable team offering the diverse set of skills required to be successful in the modern cloud. Pods are capable of delivering a broad spectrum of outcomes, ranging from migrations and architecture design and deployment, to developing automation and CI/CD pipelines, improving security and reliability for your applications, and more — all without the constraints of a fixed scope of management. Your dedicated pod We believe customers need a team that intimately understands their environment and does more than just support operations. That’s why you’ll always work with the same dedicated pod that will progressively add deeper value as the relationship continues. Because your pod will have deep familiarity with your environment, it can focus on so much more than just break-fix. Flexible, tiered pricing Gain fractional access to your pod via straightforward hours-based tiers that can scale up and down monthly as your business needs change. Rackspace Elastic Engineering’s unique service model is a cost-effective route to access the high-value and high-impact cloud expertise your business needs to operate in the modern cloud, which traditionally was only available through narrowly defined professional services engagements. Rackspace Modern Operations Rackspace Modern Operations provides a flexible cloud support model for customers at any stage of their cloud journey. We can help alleviate the burden and expense of managing complex cloud operations internally, allowing you to focus on core business activities, including transformation. 24x7x365 managed cloud operations: We provide phone- and ticket-based support around the clock to help ensure maximum uptime and business resiliency. Monitoring, response and incident management: We utilize best practices to help ensure complete observability across your environment and leverage proprietary Rackspace Technology tooling to reduce the amount of manual intervention, allowing you to respond to incidents faster. OS, backup and patch management: Achieve operational excellence and address business compliance requirements with ease to help ensure your environment is secure. Cloud native security: Leverage cloud solutions to help protect your environment by implementing a fully integrated suite of tools and monitoring. Expertise catalog: Gain access to a diversified group of cloud experts who provide a wide range of cloud services and support, regardless of your cloud maturity. Assigned Technical Account Manager (TAM): Acting as your advocate, the TAM understands your business strategy and IT requirements environment and leverage proprietary Rackspace Technology tooling to reduce the amount of manual intervention, allowing you to respond to incidents faster. OS, backup and patch management: Achieve operational excellence and address business compliance requirements with ease to help ensure your environment is secure. Cloud native security: Leverage cloud solutions to help protect your environment by implementing a fully integrated suite of tools and monitoring. Expertise catalog: Gain access to a diversified group of cloud experts who provide a wide range of cloud services and support, regardless of your cloud maturity. Assigned Technical Account Manager (TAM): Acting as your advocate, the TAM understands your business strategy and IT requirements, while bringing a wealth of cloud expertise and knowledge of best practices. Optional lead engineer: Get additional help with long-range planning and developing a cohesive cloud strategy that’s designed to accelerate your journey through the cloud. Manage the Cloud Expertise Shortage with Rackspace Elastic Engineering Mitigate the impact of the IT staff and skills shortage by complementing and supplementing your internal resources. Businesses today seek a deeper comprehension of how to build reliable products while driving efficiencies and how to build cloud expertise within their teams to unlock innovation. Rackspace Elastic Engineering can help you achieve this by providing a pod of cloud engineers, who will work within your business to help you achieve more across your cloud environments. See more case studies Our approach Discover a partnership that can help you achieve more – for your people, your business and your customers – today and into the future. Consulting and Advisory Services Professional Services Managed Services Fanatical Experience Rackspace Fabric The Rackspace Elastic Engineering Pod Each Rackspace Elastic Engineering Pod is comprised of nine cloud experts including an engagement manager, cloud architects and cloud engineers who work together as one unit with your team. You’ll always work with the same pod who knows your goals and needs. Engagement Manager (1): Responsible for the pod’s overall success. Acts as Scrum Master and assists the team in planning, coordinating, timeframes, executing, daily standups and sprint-reviews. Lead Cloud Architect (1): Works closely alongside your Engagement Manager to own the technical management and overall performance of the team of engineers. Cloud Architect (1): Owns the successful delivery of solutions by converting customer requirements into the architecture and design. Is responsible for code/quality reviews and execute hands-on implementation. Senior Cloud Engineers (3): Contributes specialized technical expertise in the context of larger solutions. Focuses on the technical components that make up the overall solution, �s overall success. Acts as Scrum Master and assists the team in planning, coordinating, timeframes, executing, daily standups and sprint-reviews. Lead Cloud Architect (1): Works closely alongside your Engagement Manager to own the technical management and overall performance of the team of engineers. Cloud Architect (1): Owns the successful delivery of solutions by converting customer requirements into the architecture and design. Is responsible for code/quality reviews and execute hands-on implementation. Senior Cloud Engineers (3): Contributes specialized technical expertise in the context of larger solutions. Focuses on the technical components that make up the overall solution, while adhering to — and creating — best practices and reusable patterns. Cloud Engineers (3): Hands-on DevOps engineers skilled in writing automation scripts across cloud infrastructures. Ready to Start the Conversation? We’re experts on your side, doing what it takes to get the job done right — from the first consultation to your daily operations. Our Expertise Explore our expert credentials and industry recognition. Recognized leadership Providing innovation and leadership in the technology services industry for 25+ years. Leader in PeMa Quadrant: Gen AI Services Providers, 2024 Leader in ISG Provider Lens: Multi Public Cloud Solutions & Services, 2024 Major Player in IDC Marketscape: Worldwide Cloud Professional Services 2024 Vendor Assessment Leader in ISG Provider Lens: Google Cloud Partner Ecosystem, 2025 Leader in ISG Provider Lens: Microsoft AI and Cloud Ecosystem, 2025 Leader in ISG Provider Lens: Cybersecurity Solutions & Services, 2025 Leader in ISG Provider Lens: AWS Partners Ecosystem, 2024 Niche Player in Gartner Magic Quadrant and Critical Capabilities for Public Cloud IT Transformation Services, 2024 Major Player in IDC Marketscape: Worldwide Managed Public Cloud Services 2023 Vendor Assessment Contender in Forrester Wave™: Multicloud Managed Services Providers, 2023 17 AWS competencies 15 AWS service delivery designations Google Cloud Platform Partner of the Year: Breakthrough (2018) | Infrastructure (2019) | Migration (2018) Supported Platforms Discover related technologies and platforms to help you achieve smarter business outcomes. Amazon Web Services Experience how AWS’s leading-edge cloud capabilities can help you work smarter, lower costs and innovate with agility. Google Cloud Accelerate your business with Rackspace Services and tailored solutions on Google Cloud's innovative technology. Microsoft Azure Solve cloud challenges with a managed Microsoft Azure solution that helps you build new revenue streams, increase efficiency and deliver incredible experiences Services Providers, 2023 17 AWS competencies 15 AWS service delivery designations Google Cloud Platform Partner of the Year: Breakthrough (2018) | Infrastructure (2019) | Migration (2018) Supported Platforms Discover related technologies and platforms to help you achieve smarter business outcomes. Amazon Web Services Experience how AWS’s leading-edge cloud capabilities can help you work smarter, lower costs and innovate with agility. Google Cloud Accelerate your business with Rackspace Services and tailored solutions on Google Cloud's innovative technology. Microsoft Azure Solve cloud challenges with a managed Microsoft Azure solution that helps you build new revenue streams, increase efficiency and deliver incredible experiences. Related Resources Learn more about services to support your cloud initiatives. DevOps in a Cloud Native World: Two of Tech’s Hottest Terms Collide DevOps in a Cloud Native World: Two of Tech’s Hottest Terms Collide Rethinking support models for a cloud native world Don’t Believe These Three Cloud Native Myths Don’t Believe These Three Cloud Native Myths Ready to start the conversation? Ready to start the conversation? Fill out the form to be connected to one of our experts. Fill out the form to be connected to one of our experts. By submitting this form, I acknowledge that someone from Rackspace Technology will contact me via email or phone to discuss my request. You may withdraw your consent to receive additional information from Rackspace Technology at any time. Information collected in this form is subject to the Rackspace Technology Privacy Notice . Rackspace Technology Support To create a ticket or chat with a specialist regarding your account, log into your account. Legacy Datapipe One (Service Now) Rackspace Sovereign Services UK Support Phone 1-800-961-4454 International Support +1-512-361-4935 Help Documentation Support Documentation API Documentation System status Email & Apps system status Rackspace system status Rackspace Technology Careers Rackspace Technology accelerates the value of the cloud during every phase of a customer’s digital transformation. Join us on our mission.",
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    "title": "Accessing Dba Services Reports And Health Checks | Rackspace Documentation",
    "content": "Rackspace Technology runs regular health checks on ADT customers’ databases. These checks depend on the metrics types you and the Lead DBA identify as relevant to your database. In regularly scheduled meetings, you and your assigned Lead DBA review the results of these checks. Reporting If you are an ADT customer, you receive the following reporting information during your regularly scheduled meetings in addition to standard monitoring: A server review during onboarding meeting. This helps the Rackspace Technology DBA teamwork with you to decide how to update your environment according to industry best practices. Health checks and proactive monitoring information. If you are interested in monitoring aspects of your database not already included as a part of the standard DBA engagement, then the DBA team can also develop custom reports. Because we do not include this as part of the DBA engagement, it requires a separate statement of work. Updated 5 days ago",
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    "url": "https://www.rackspace.com/solutions/elastic-engineering",
    "title": "Elastic Engineering | Rackspace Documentation",
    "content": "On this page: Business Challenge Use Cases Case Study Service Model Supported Platforms Get Started It’s no longer enough to just “be in the cloud.” Today, businesses are under pressure to use cloud technologies to solve strategic problems, build new revenue streams and decrease costs. Moving toward a cloud native approach can help you realize these benefits quicker. However, cloud native adoption is complex and requires a new way of thinking. This includes entirely new architectural methodologies, new ways to deploy, monitor and operate environments, and even new technologies such as containers, serverless, IoT and machine learning. As organizations pursue cloud native, they need more than just support. They need help understanding how to scale their IT organization in an agile world, and how to build cloud expertise within their teams. This requires a fundamental shift in the relationship between the customer and the managed cloud provider. Rackspace Elastic Engineering is our core solution for managing cloud environments. We provide your business with on-demand access to a team of highly skilled engineers – collectively called a Pod – who are available to collaborate with your organization to shape successful outcomes such as: Planning and migrations to Public Cloud Architecture design and deployment Creation of automated CI/CD pipelines Improve security and reliability for your applications Manage your cloud environments across AWS, GCP and Azure Ready to start the conversation? Let's Talk Ongoing Engineering Do-with approach Our Elastic Engineering Pod works alongside your internal team in an agile, sprint-based model to help move your cloud initiatives forward. Our unique approach allows your team to leverage the collective knowledge of our pods to learn-while-doing as we deliver alongside you as one collective team, following best practices and sharing knowledge from a wide range of cloud projects along the way. Outcome-driven We deliver outcomes. Working alongside your team, we’ll facilitate development of long-range planning that map to your business goals and your milestones for your modern cloud evolution. We break down these goals into weekly sprints delivered alongside your team. Supporting a broad range of cloud initiatives Our Elastic Engineering Pods provide you with a single, highly accountable team offering the diverse set of skills required to be successful in the modern cloud. Pods are capable of delivering a broad spectrum of outcomes, ranging from migrations and architecture design and deployment, to developing automation and CI/CD pipelines, improving security and reliability for your applications, and more — all without the constraints of a fixed scope of management. Your �ll facilitate development of long-range planning that map to your business goals and your milestones for your modern cloud evolution. We break down these goals into weekly sprints delivered alongside your team. Supporting a broad range of cloud initiatives Our Elastic Engineering Pods provide you with a single, highly accountable team offering the diverse set of skills required to be successful in the modern cloud. Pods are capable of delivering a broad spectrum of outcomes, ranging from migrations and architecture design and deployment, to developing automation and CI/CD pipelines, improving security and reliability for your applications, and more — all without the constraints of a fixed scope of management. Your dedicated pod We believe customers need a team that intimately understands their environment and does more than just support operations. That’s why you’ll always work with the same dedicated pod that will progressively add deeper value as the relationship continues. Because your pod will have deep familiarity with your environment, it can focus on so much more than just break-fix. Flexible, tiered pricing Gain fractional access to your pod via straightforward hours-based tiers that can scale up and down monthly as your business needs change. Rackspace Elastic Engineering’s unique service model is a cost-effective route to access the high-value and high-impact cloud expertise your business needs to operate in the modern cloud, which traditionally was only available through narrowly defined professional services engagements. Rackspace Modern Operations Rackspace Modern Operations provides a flexible cloud support model for customers at any stage of their cloud journey. We can help alleviate the burden and expense of managing complex cloud operations internally, allowing you to focus on core business activities, including transformation. 24x7x365 managed cloud operations: We provide phone- and ticket-based support around the clock to help ensure maximum uptime and business resiliency. Monitoring, response and incident management: We utilize best practices to help ensure complete observability across your environment and leverage proprietary Rackspace Technology tooling to reduce the amount of manual intervention, allowing you to respond to incidents faster. OS, backup and patch management: Achieve operational excellence and address business compliance requirements with ease to help ensure your environment is secure. Cloud native security: Leverage cloud solutions to help protect your environment by implementing a fully integrated suite of tools and monitoring. Expertise catalog: Gain access to a diversified group of cloud experts who provide a wide range of cloud services and support, regardless of your cloud maturity. Assigned Technical Account Manager (TAM): Acting as your advocate, the TAM understands your business strategy and IT your environment and leverage proprietary Rackspace Technology tooling to reduce the amount of manual intervention, allowing you to respond to incidents faster. OS, backup and patch management: Achieve operational excellence and address business compliance requirements with ease to help ensure your environment is secure. Cloud native security: Leverage cloud solutions to help protect your environment by implementing a fully integrated suite of tools and monitoring. Expertise catalog: Gain access to a diversified group of cloud experts who provide a wide range of cloud services and support, regardless of your cloud maturity. Assigned Technical Account Manager (TAM): Acting as your advocate, the TAM understands your business strategy and IT requirements, while bringing a wealth of cloud expertise and knowledge of best practices. Optional lead engineer: Get additional help with long-range planning and developing a cohesive cloud strategy that’s designed to accelerate your journey through the cloud. Manage the Cloud Expertise Shortage with Rackspace Elastic Engineering Mitigate the impact of the IT staff and skills shortage by complementing and supplementing your internal resources. Businesses today seek a deeper comprehension of how to build reliable products while driving efficiencies and how to build cloud expertise within their teams to unlock innovation. Rackspace Elastic Engineering can help you achieve this by providing a pod of cloud engineers, who will work within your business to help you achieve more across your cloud environments. See more case studies Our approach Discover a partnership that can help you achieve more – for your people, your business and your customers – today and into the future. Consulting and Advisory Services Professional Services Managed Services Fanatical Experience Rackspace Fabric The Rackspace Elastic Engineering Pod Each Rackspace Elastic Engineering Pod is comprised of nine cloud experts including an engagement manager, cloud architects and cloud engineers who work together as one unit with your team. You’ll always work with the same pod who knows your goals and needs. Engagement Manager (1): Responsible for the pod’s overall success. Acts as Scrum Master and assists the team in planning, coordinating, timeframes, executing, daily standups and sprint-reviews. Lead Cloud Architect (1): Works closely alongside your Engagement Manager to own the technical management and overall performance of the team of engineers. Cloud Architect (1): Owns the successful delivery of solutions by converting customer requirements into the architecture and design. Is responsible for code/quality reviews and execute hands-on implementation. Senior Cloud Engineers (3): Contributes specialized technical expertise in the context of larger solutions. Focuses on the technical components that make up the overall solution ’s overall success. Acts as Scrum Master and assists the team in planning, coordinating, timeframes, executing, daily standups and sprint-reviews. Lead Cloud Architect (1): Works closely alongside your Engagement Manager to own the technical management and overall performance of the team of engineers. Cloud Architect (1): Owns the successful delivery of solutions by converting customer requirements into the architecture and design. Is responsible for code/quality reviews and execute hands-on implementation. Senior Cloud Engineers (3): Contributes specialized technical expertise in the context of larger solutions. Focuses on the technical components that make up the overall solution, while adhering to — and creating — best practices and reusable patterns. Cloud Engineers (3): Hands-on DevOps engineers skilled in writing automation scripts across cloud infrastructures. Ready to Start the Conversation? We’re experts on your side, doing what it takes to get the job done right — from the first consultation to your daily operations. Our Expertise Explore our expert credentials and industry recognition. Recognized leadership Providing innovation and leadership in the technology services industry for 25+ years. Leader in PeMa Quadrant: Gen AI Services Providers, 2024 Leader in ISG Provider Lens: Multi Public Cloud Solutions & Services, 2024 Major Player in IDC Marketscape: Worldwide Cloud Professional Services 2024 Vendor Assessment Leader in ISG Provider Lens: Google Cloud Partner Ecosystem, 2025 Leader in ISG Provider Lens: Microsoft AI and Cloud Ecosystem, 2025 Leader in ISG Provider Lens: Cybersecurity Solutions & Services, 2025 Leader in ISG Provider Lens: AWS Partners Ecosystem, 2024 Niche Player in Gartner Magic Quadrant and Critical Capabilities for Public Cloud IT Transformation Services, 2024 Major Player in IDC Marketscape: Worldwide Managed Public Cloud Services 2023 Vendor Assessment Contender in Forrester Wave™: Multicloud Managed Services Providers, 2023 17 AWS competencies 15 AWS service delivery designations Google Cloud Platform Partner of the Year: Breakthrough (2018) | Infrastructure (2019) | Migration (2018) Supported Platforms Discover related technologies and platforms to help you achieve smarter business outcomes. Amazon Web Services Experience how AWS’s leading-edge cloud capabilities can help you work smarter, lower costs and innovate with agility. Google Cloud Accelerate your business with Rackspace Services and tailored solutions on Google Cloud's innovative technology. Microsoft Azure Solve cloud challenges with a managed Microsoft Azure solution that helps you build new revenue streams, increase efficiency and deliver incredible aged Services Providers, 2023 17 AWS competencies 15 AWS service delivery designations Google Cloud Platform Partner of the Year: Breakthrough (2018) | Infrastructure (2019) | Migration (2018) Supported Platforms Discover related technologies and platforms to help you achieve smarter business outcomes. Amazon Web Services Experience how AWS’s leading-edge cloud capabilities can help you work smarter, lower costs and innovate with agility. Google Cloud Accelerate your business with Rackspace Services and tailored solutions on Google Cloud's innovative technology. Microsoft Azure Solve cloud challenges with a managed Microsoft Azure solution that helps you build new revenue streams, increase efficiency and deliver incredible experiences. Related Resources Learn more about services to support your cloud initiatives. DevOps in a Cloud Native World: Two of Tech’s Hottest Terms Collide DevOps in a Cloud Native World: Two of Tech’s Hottest Terms Collide Rethinking support models for a cloud native world Don’t Believe These Three Cloud Native Myths Don’t Believe These Three Cloud Native Myths Ready to start the conversation? Ready to start the conversation? Fill out the form to be connected to one of our experts. Fill out the form to be connected to one of our experts. By submitting this form, I acknowledge that someone from Rackspace Technology will contact me via email or phone to discuss my request. You may withdraw your consent to receive additional information from Rackspace Technology at any time. Information collected in this form is subject to the Rackspace Technology Privacy Notice . Rackspace Technology Support To create a ticket or chat with a specialist regarding your account, log into your account. Legacy Datapipe One (Service Now) Rackspace Sovereign Services UK Support Phone 1-800-961-4454 International Support +1-512-361-4935 Help Documentation Support Documentation API Documentation System status Email & Apps system status Rackspace system status Rackspace Technology Careers Rackspace Technology accelerates the value of the cloud during every phase of a customer’s digital transformation. Join us on our mission.",
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    "url": "https://docs.rackspace.com/reference/billing-apiguide-v2-getting-started",
    "title": "Billing Apiguide V2 Getting Started | Rackspace Documentation",
    "content": "Use the following information to learn how to authenticate, send API requests, and complete basic operations by using the Rackspace Billing API. Get your credentials Send API requests to Billing Authenticate to the Rackspace Cloud Concepts To start using the API and run the examples in this section, you need the below item: Browser client for communicating with the API service.",
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  {
    "url": "https://fair.rackspace.com/ai-customer-stories-e-book",
    "title": "Ai Customer Stories E Book | Rackspace Documentation",
    "content": "AI Customer Stories Discover how we’re helping industries like yours unlock AI’s full potential with innovative solutions from FAIR AI has moved beyond pilots. Today, the pressure is on to deliver measurable business value. The AI Customer Success Stories E-book showcases how leading organizations across industries are using Foundry for AI by Rackspace (FAIR™) to turn experimentation into enterprise-scale execution. Explore how companies in retail, technology, BFSI, healthcare, logistics, media and real estate are: Boosting efficiency and productivity Enhancing customer and employee experiences Streamlining compliance and governance Accelerating innovation and growth These stories highlight real challenges, the AI solutions that addressed them and the results we achieved. They provide practical insights your teams can use as they move from PoCs to production-ready solutions. Retail: Crew reimagined support with AI agents for IT, vendor and customer interactions. Technology: Be A Part Of and Basware used AI assistants and code generation to accelerate decision-making. BFSI: Convera reduced 130 inboxes to just three using AI automation, while Comply Exchange cut document processing from weeks to hours. Healthcare: Compass shortened clinical note review time by 80% with AI-powered documentation tools. Logistics, media & entertainment, and real estate: Leaders in these sectors used FAIR to unlock faster analytics, richer content workflows and smarter knowledge search. Ready to start the conversation? First name* Last name* Email* Phone Number* Company* Country* --Please Select-- Afghanistan Albania Algeria Andorra Angola Antigua & Deps Argentina Armenia Australia Austria Azerbaijan Bahamas Bahrain Bangladesh Barbados Belarus Belgium Belize Benin Bhutan Bolivia Bosnia Herzegovina Botswana Brazil Brunei Bulgaria Burkina Burundi Cambodia Cameroon Canada Cape Verde Central African Rep Chad Chile China Colombia Comoros Congo Congo {Democratic Rep} Costa Rica Croatia Cuba Cyprus Czech Republic Denmark Djibouti Dominica Dominican Republic East Timor Ecuador Egypt El Salvador Equatorial Guinea Eritrea Estonia Ethiopia Fiji Finland France Gabon Gambia Georgia Germany Ghana Greece Grenada Guatemala Guinea Guinea-Bissau Guyana Haiti Honduras Hungary Iceland India Indonesia Iran Iraq Ireland {Republic} Israel Italy Ivory Coast Jamaica Japan Jordan Kazakhstan Kenya Kiribati Korea North Korea South Kosovo Kuwait Kyrgyzstan Laos Latvia Lebanon Lesotho Liberia Libya Liechtenstein Lithuania Luxembourg Macedonia Madagascar Malawi Malaysia Maldives Mali Malta Marshall Islands Mauritania Mauritius Mexico Mic Chile China Colombia Comoros Congo Congo {Democratic Rep} Costa Rica Croatia Cuba Cyprus Czech Republic Denmark Djibouti Dominica Dominican Republic East Timor Ecuador Egypt El Salvador Equatorial Guinea Eritrea Estonia Ethiopia Fiji Finland France Gabon Gambia Georgia Germany Ghana Greece Grenada Guatemala Guinea Guinea-Bissau Guyana Haiti Honduras Hungary Iceland India Indonesia Iran Iraq Ireland {Republic} Israel Italy Ivory Coast Jamaica Japan Jordan Kazakhstan Kenya Kiribati Korea North Korea South Kosovo Kuwait Kyrgyzstan Laos Latvia Lebanon Lesotho Liberia Libya Liechtenstein Lithuania Luxembourg Macedonia Madagascar Malawi Malaysia Maldives Mali Malta Marshall Islands Mauritania Mauritius Mexico Micronesia Moldova Monaco Mongolia Montenegro Morocco Mozambique Myanmar, {Burma} Namibia Nauru Nepal Netherlands New Zealand Nicaragua Niger Nigeria Norway Oman Pakistan Palau Panama Papua New Guinea Paraguay Peru Philippines Poland Portugal Qatar Romania Russian Federation Rwanda St Kitts & Nevis St Lucia Saint Vincent & the Grenadines Samoa San Marino Sao Tome & Principe Saudi Arabia Senegal Serbia Seychelles Sierra Leone Singapore Slovakia Slovenia Solomon Islands Somalia South Africa South Sudan Spain Sri Lanka Sudan Suriname Swaziland Sweden Switzerland Syria Taiwan Tajikistan Tanzania Thailand Togo Tonga Trinidad & Tobago Tunisia Turkey Turkmenistan Tuvalu Uganda Ukraine United Arab Emirates United Kingdom United States Uruguay Uzbekistan Vanuatu Vatican City Venezuela Vietnam Yemen Zambia Zimbabwe Message I would like to send my contact information to FAIR/Rackspace Technology so that FAIR/Rackspace Technology can share additional information about products, services, thought leadership and invitations to flagship events with me by email. Select Yes or No from the dropdown list.:* Yes No By submitting this form, I acknowledge that someone from FAIR/Rackspace Technology will contact me via email or phone to discuss my request.",
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    "url": "https://docs.rackspace.com/docs/pre-go-live",
    "title": "Pre Go Live | Rackspace Documentation",
    "content": "Before you go live with your application, you work with the Rackspace Application Services team to: Establish your implementation objectives and timeline. Identify the applications and transactions that you want to monitor. Define alerts. Write a runbook that outlines the actions that the Rackspace Application Services team takes when an alert is triggered. Your work in the pre-go-live phase of your implementation ensures that you don’t need to delay your go-live date and that you transition smoothly into the post-go-live phase of your project. Onboarding timeline Add your teams to APM tooling Write a runbook Define a synthetic monitor Tune business transaction Development best practices Onboarding Timeline This section describes the implementation milestones you reach during the first 30 days of working with the Rackspace Application Services team. Implementation Kickoff Meeting Completed After the Rackspace Application Services team adds you to Rackspace systems, you receive a ticket that provides information about your build and implementation services and a request for times to schedule an implementation meeting. When you meet with the RAS team, you discuss your project, and the implementation services you receive. Project Identification and Creation The RAS team uses internal Rackspace project management tools, as well as our ticketing system to track your implementation. Project identification and creation is an internal milestone associated with populating Rackspace product management tools with project tasks. You don’t need to do anything to reach this milestone. Information Library Data Collection Your information library data collection is another internal milestone. To reach this milestone, the RAS Digital Experience team populations an internal knowledge base with your information, such as account number, escalation contact information, build information, and so on. Coordinate APM Agent and Application Resets This milestone consists of the following tickets that require your input: Install agents : Work with the RAS team to identify the devices and applications on which to install data collection agents. It is important to ensure that the devices and applications are available and that the Rackspace Application Services team has access to them. Library Data Collection: Your information library data collection is another internal milestone. To reach this milestone, the RAS team populates an internal knowledge base with your information, such as account number, escalation contact information, build information, and so on. Create a runbook: A runbook contains procedures that the Rackspace Application Services team follows when alerts are triggered. RUM/Synthetics Define synthetic monitors: Provide the R RAS team to identify the devices and applications on which to install data collection agents. It is important to ensure that the devices and applications are available and that the Rackspace Application Services team has access to them. Library Data Collection: Your information library data collection is another internal milestone. To reach this milestone, the RAS team populates an internal knowledge base with your information, such as account number, escalation contact information, build information, and so on. Create a runbook: A runbook contains procedures that the Rackspace Application Services team follows when alerts are triggered. RUM/Synthetics Define synthetic monitors: Provide the RAS team with detailed steps of the business transactions that you want to monitor. For more information about defining synthetic monitors. Visualizations Create Custom Dashboards: Build unified dashboards combining the APM Tool's curated views to provide actionable insights for engineering and product teams. Configure alerts: Assist the RAS team in defining alerts that fire when specific system events occur. Go/no-go live confirmed: Before you go live with your application monitoring solution, meet with the RAS team to verify the launch date, ensure that devices are monitored, and ensure that alerts are identified and properly configured. Quality control signoff The final milestone in the implementation process is a final quality control step that ensures that all tickets have been completed and closed. Add Your Teams to APM Tooling You can ask the RAS team to provide you with read-only access to either Datadog or New Relic® so that you can view the dashboard and metrics. Because you have read-only access, you must submit a ticket to the RAS team to request a change to any devices or application you are monitoring. If you want another member of your organization or a third party to access the APM tool, you must provide the RAS team with the following information for that person or party: First name Last name Email address If you want a third party to be able to create tickets or call Rackspace Support for help, consider the following guidelines: The third party must be added to the Rackspace Customer Portal. If a use is not defined in our system, we cannot provide support. Due to confidentiality, we are prevented from providing any kind of information. If you add a third party to the Rackspace Customer Portal, we assume that they are also entitled to use pre-purchased consulting hours. Write a runbook A runbook is an optional document that contains mutually agreed-upon actions that Rackspace should take on your First name Last name Email address If you want a third party to be able to create tickets or call Rackspace Support for help, consider the following guidelines: The third party must be added to the Rackspace Customer Portal. If a use is not defined in our system, we cannot provide support. Due to confidentiality, we are prevented from providing any kind of information. If you add a third party to the Rackspace Customer Portal, we assume that they are also entitled to use pre-purchased consulting hours. Write a runbook A runbook is an optional document that contains mutually agreed-upon actions that Rackspace should take on your production environment each time there is an alert. The purpose of a runbook is to return your system to service as quickly as possible. After your system returns to service, you can work with Rackspace to perform root cause analysis to determine the cause of the alert. Runbook procedures do not apply to non-production environments, including test, development, and staging environments. Why you should write a runbook You should write a runbook because Rackspace can return your system to service much more quickly than without a runbook. Because a runbook contains known issues that result in alerts firing, Rackspace engineers can skip some required diagnostic steps. If you choose not to write a runbook, Rackspace uses the following prescribed set of steps each time an alert fires: Determine if the traffic rate has increased over the last few hours or days. Determine if the error rate and response times have increased. Review warning violations that could point to a transaction or group of URLs that might have higher response times. Investigate individual transactions and determine if any method calls take a long time to return. Check the database to determine which queries are running and how much CPU time the queries require. Without a runbook, Rackspace can take much longer to diagnose an issue and return your system to service. Runbook Contents During the runbook creation process, Rackspace performs the following activities: Develops an operations runbook following the transition plan that complies with the following conditions: Where a change in law affects a change in policy, both parties discuss this change in good faith. The parties shall develop and follow specific procedures, which are described in the operations runbook, during the term of the contract. The operations runbook describes the procedures both parties use to perform the services. The operations runbook conforms to Rackspace policies and, were reasonably possible, your policies. If there is any discrepancy between the operations runbook and this service. Runbook Contents During the runbook creation process, Rackspace performs the following activities: Develops an operations runbook following the transition plan that complies with the following conditions: Where a change in law affects a change in policy, both parties discuss this change in good faith. The parties shall develop and follow specific procedures, which are described in the operations runbook, during the term of the contract. The operations runbook describes the procedures both parties use to perform the services. The operations runbook conforms to Rackspace policies and, were reasonably possible, your policies. If there is any discrepancy between the operations runbook and this Service Description, the terms of the runbook prevail. You and Rackspace jointly use the operations runbook to enable close cooperation and communication between the parties. The operations runbook includes checkpoint reviews, testing, acceptance, and other procedures to ensure the quality of Rackspace performance. Where a change in law affects a change in policy, both parties discuss this change in good faith. The parties shall develop and follow specific procedures, which are described in the operations runbook, during the term of the contract. The operations runbook describes the procedures both parties use to perform the services. The operations runbook conforms to Rackspace policies and, were reasonably possible, your policies. If there is any discrepancy between the operations runbook and this Service Description, the terms of the runbook prevail. You and Rackspace jointly use the operations runbook to enable close cooperation and communication between the parties. The operations runbook includes checkpoint reviews, testing, acceptance, and other procedures to ensure the quality of Rackspace performance. Performs the services according to your approved operations runbook. The operations runbook contains the following items, at a minimum: Item Description Example Hours of use The hours that you primarily use this application 24x7x365 09:00 - 17:30 Monday to Friday Business criticality On a scale of Tier 1 (critical) to Tier 4 (non-critical), what tier is this application? Tier 1 - Critical Support hours Any agreed support hours that we must adhere to 24x7x365 08:00 - 18:00 Monday to Friday Allowable maintenance window Any pre-agreed maintenance time for this platform or application On your agreement, only or third (3rd) Sunday of the month Incident management process Standard incident management process and major incident management process A hyperlink to the pre-agreed standard and major incident management processes Change management process Standard and emergency change advisory board (ECAB) change management criticality On a scale of Tier 1 (critical) to Tier 4 (non-critical), what tier is this application? Tier 1 - Critical Support hours Any agreed support hours that we must adhere to 24x7x365 08:00 - 18:00 Monday to Friday Allowable maintenance window Any pre-agreed maintenance time for this platform or application On your agreement, only or third (3rd) Sunday of the month Incident management process Standard incident management process and major incident management process A hyperlink to the pre-agreed standard and major incident management processes Change management process Standard and emergency change advisory board (ECAB) change management processes A hyperlink to the pre-agreed change and ECAB processes Escalation contacts Agreed platform and escalation processes Note Ensure that you provide an after-hour contact, the times the contact is available, and the time zone. A hyperlink to the pre-agreed platform and application escalation contacts Application owner The application owner Named contact Business owner The business owner Named contact Logical view A description of the platform or application The DummyTest application runs a total of six VM servers between LON5 and LON3 data centers with a physical MSSQL backend database based in LON3 as active, LON5 as failover. Application dependencies Any known application dependencies If application A doesn’t function, the search engine in application B doesn’t function. Infrastructure scope Identified and documented infrastructure used within the platform or application 12345-dummyapp1.company.co.uk 23456-dummyapp2.company.co.uk Monitoring configuration Documented URL, port, and server monitoring configuration set up and implementation A hyperlink to the configuration set up for URL, port, and server monitoring configuration and implementation Customer-supplied high-level design (HLD) Any additional design documentation supplied by you An application or platform design document Disaster Recovery (DR) process If the platform or application has DR, a link to the DR process that is maintained by you A hyperlink to the DR process Define a Synthetic Monitor A synthetic monitor is a NodeJS script that mimics the steps of a user transaction and tests for the success or failure of that transaction. Common synthetic monitor transactions include a search transaction, a login transaction, and an ecommerce transaction. If any step of a transaction fails, the monitor can help identify where the problem originated. For example, the synthetic monitor can reveal a problem with the command that writes a record to a database or that the tax calculated Disaster Recovery (DR) process If the platform or application has DR, a link to the DR process that is maintained by you A hyperlink to the DR process Define a Synthetic Monitor A synthetic monitor is a NodeJS script that mimics the steps of a user transaction and tests for the success or failure of that transaction. Common synthetic monitor transactions include a search transaction, a login transaction, and an ecommerce transaction. If any step of a transaction fails, the monitor can help identify where the problem originated. For example, the synthetic monitor can reveal a problem with the command that writes a record to a database or that the tax calculated during the Add to Cart step isn’t correct. Synthetic monitors can identify problems with your site before they negatively affect your business. A synthetic monitor runs 12 times each hour, 24 hours per day. You can run synthetic monitors in different geographic locations (except Antarctica), depending on the location of your user base. You can check multiple geographies simultaneously. If there is an error in any of the 288 daily transactions, the monitor automatically creates an emergency ticket. After Rackspace acknowledges the ticket and tests the Internet connections, Rackspace consults the runbook for guidelines. Collaborating with Rackspace to write a runbook is extremely important. The user transactions that you want to test are up to you, based on your business requirements. Rackspace relies on you to identify the transactions you want to test and to provide the steps of each transaction. Rackspace sends a ticket requesting that you define your synthetic monitors. Refer to the following example when you provide Rackspace with documentation about the synthetic monitors that you want to create: Synthetic monitor name: Add Item to Cart Result of transaction: By the end of this transaction, the user has searched for and added an item to the cart. Steps : Open a browser and navigate to acme.com. On the top navigation bar, click Products > Shirts. Review the list of available shirts. Select a shirt and click Add to Cart. To begin the purchasing process, click Cart. Click Checkout. After you provide the detailed steps to Rackspace, Rackspace creates a NodeJS script that includes the steps you have documented. The following NodeJS example includes the steps identified above: You can sign off on the script before Rackspace deploys it. After you approve, Rackspace tunes the script to remove popup messages. Rackspace is responsible for the ongoing maintenance of the script. As you make changes to the user interface of your site, ensure that you coordinate , click Products > Shirts. Review the list of available shirts. Select a shirt and click Add to Cart. To begin the purchasing process, click Cart. Click Checkout. After you provide the detailed steps to Rackspace, Rackspace creates a NodeJS script that includes the steps you have documented. The following NodeJS example includes the steps identified above: You can sign off on the script before Rackspace deploys it. After you approve, Rackspace tunes the script to remove popup messages. Rackspace is responsible for the ongoing maintenance of the script. As you make changes to the user interface of your site, ensure that you coordinate with Rackspace so that Rackspace updates your synthetic monitors. Tune Business Transactions Your application monitoring solution relies on you and the RAS team to identify the critical business transactions that you want to monitor. When you come on board as a Rackspace Application Services customer, you can choose to use either Datadog or New Relic as your application performance monitoring tool. Critical business transactions are the set of pages on your site that are more important than others. For example, you might want to receive a notification when the Add to Cart page doesn’t load properly for a customer. Because this page is directly tied to revenue, it’s critical for you to know when it isn’t available. Other important pages include the Login page and the Search Results page. For pages associated with a critical business transaction, the Rackspace Application Services team can: Add custom alert thresholds that monitor page response time and error rates. Add custom alert thresholds that monitor page response time and error rates. When the defined threshold is exceeded, the Rackspace Application Services team automatically receives a ticket, and they consult the runbook for instructions on how to proceed. Configure a custom dashboard that displays business transaction metrics. Document runbooks that outline procedures to follow when responding to custom alerts. To prevent alert fatigue, limit the number of monitored business transactions to 10. As you continue to develop your application and add critical business transactions, ensure that you communicate to the RAS team about the changes you make. Development Best Practices Because applications evolve as your business evolves, your development team is critical for running and maintaining your web applications. To ensure success, approach application development in a structured, systematic fashion. When you plan your application development and deployment strategies, think about your application from a governance perspective. Ensure that the governance plan includes policies for the following DevOps areas: Source control and branch management Development tools (for example, VS, VS Code, and fatigue, limit the number of monitored business transactions to 10. As you continue to develop your application and add critical business transactions, ensure that you communicate to the RAS team about the changes you make. Development Best Practices Because applications evolve as your business evolves, your development team is critical for running and maintaining your web applications. To ensure success, approach application development in a structured, systematic fashion. When you plan your application development and deployment strategies, think about your application from a governance perspective. Ensure that the governance plan includes policies for the following DevOps areas: Source control and branch management Development tools (for example, VS, VS Code, and so on) Team communication Deployment tools and release management packaging, continuous integration, continuous delivery, blue/green, monitoring, and rollback) Deployment targets (don’t test in production) Testing methods (user, load, smoke, sanity, and regression) Infrastructure management (infrastructure as code, ARM templates) Escalation points (internal and external) DataOps and DevSecOps integration External integrations and APIs Rollback plan (for example, backup databases before deployment, redeploy previous code) This section includes best practices for each of the following DevOps development lifecycle phases: Planning and design Build Testing Release and deployment Monitor Planning and Design Consider the following guidelines during the planning and design phase of your project: Pick your coding methodology: A coding methodology is a framework and set of processes that organize the development process. These methodologies provide guidance about: How you gather requirements How you make decisions How the cycles of software development flow into each other and influence your choice of branching strategy and team structure. While many development methodologies are available, Agile, Lean, Waterfall, and Scrum are the most common methodologies IT organizations use to manage their projects. Keep in mind that every methodology has its pros and cons. A methodology that fits your project and available resources becomes a driving factor in steering your team toward success. Decide on your branching strategy: When you start or revamp a development process, consider which branching strategy is right for your team and project. Consider how large the development team is, whether multiple teams or a single team develop the code, and how often the code changes. While hybrid strategies are tempting, they are often more difficult to implement. All effective branching strategies include source-code management tools, such as GitHub. Standardize your environment: After you identify a strategy, you should standardize the development environment and processes that developers use when coding. We recommend that your developers available resources becomes a driving factor in steering your team toward success. Decide on your branching strategy: When you start or revamp a development process, consider which branching strategy is right for your team and project. Consider how large the development team is, whether multiple teams or a single team develop the code, and how often the code changes. While hybrid strategies are tempting, they are often more difficult to implement. All effective branching strategies include source-code management tools, such as GitHub. Standardize your environment: After you identify a strategy, you should standardize the development environment and processes that developers use when coding. We recommend that your developers use the same integrated development environment (IDE) to enable team collaboration. By using the same IDE, developers use the same linting process that identifies code errors. When developers use the same IDE and linting process, you ensure that the application has a consistent quality level. Build Consider the following guidelines when you plan your application build processes: Incorporate unit testing: Unit tests operate on a software component to test basic functionality independent of other factors. For example, a common requirement for many web applications is to calculate sales tax. A sales tax unit test verifies that the calculated tax rate is correct. Other separate unit tests ensure that items added to the cart are visible in the cart and that the credit card information is valid. As opposed to a large, single test that incorporates all of your site’s functionality, unit tests can save development time because they help you to identify defective code efficiently. Unit tests also encourage modular coding, making it easier for you to reuse and make updates to your code. Automatic builds: It is useful to configure automatic builds in non-production environments so that a build runs whenever a developer checks in code. In addition to automating a step, which allows developers to use their time more effectively, automated builds provide real-time feedback if the code introduces a significant error. Continuous integration/Continuous deployment: Continuous integration (CI) and Continuous deployment or delivery (CD) are often linked together in modern software development methodologies. Continuous integration refers to the process of frequently merging code updates back into the main branch, often several times throughout the day, when developers address discrete features or defects. By frequently merging or integrating code, your developers’ local repositories are kept in sync, which reduces the time required to complete each merge operation. CD commonly refers to continuous deployment, a build process where deployments are performed automatically as developers check in code throughout the day. CD can also refer to the code introduces a significant error. Continuous integration/Continuous deployment: Continuous integration (CI) and Continuous deployment or delivery (CD) are often linked together in modern software development methodologies. Continuous integration refers to the process of frequently merging code updates back into the main branch, often several times throughout the day, when developers address discrete features or defects. By frequently merging or integrating code, your developers’ local repositories are kept in sync, which reduces the time required to complete each merge operation. CD commonly refers to continuous deployment, a build process where deployments are performed automatically as developers check in code throughout the day. CD can also refer to continuous delivery, which is similar to continuous deployment in that the main branch can always be deployed, but it does not necessarily get deployed each time a developer merges code. The automation that enables CI/CD is called a CI/CD pipeline. Testing Consider the following guidelines when you plan your application testing strategy: Automate testing: You can use a tool like Selenium to run your smoke tests. Selenium automates much of the testing work and has the added benefit of performing the final, post-deployment checks on your production environment. This final check quickly catches issues during the coding process before they impact your users. Because Selenium automates testing, your QA team can perform more thorough tests than they otherwise have time to conduct. Load testing: After you update the application, you should perform load tests that identify performance bottlenecks. Apache® JMeter is an application that enables you to load test your application and identify issues that are only visible when the system is under a high load, such as during a sale or other peak times. Code reviews: Automated tests are an essential part of software development, but collaboration between developers remains an important activity that should be encouraged. Working with colleagues and mentors via code reviews not only decreases defect rates for a low investment but also provides valuable team building, employee growth, and camaraderie. Release and Deployment Consider the following guidelines when you plan your release and deployment strategy: Deployment : You, our Named Application Engineers, and our Application Support Engineers collaboratively determine the steps to take during a deployment. By using the requirements gathered during discussions with your team, our Named Application Engineers develop the automation jobs required for your deployments. The Application Support Engineers use the automation jobs and high-level processes to define deployment templates that provide detailed deployment steps. The Application Support Engineers use the deployment templates to create maintenance plans for each deployment. Another ASE reviews the investment but also provides valuable team building, employee growth, and camaraderie. Release and Deployment Consider the following guidelines when you plan your release and deployment strategy: Deployment : You, our Named Application Engineers, and our Application Support Engineers collaboratively determine the steps to take during a deployment. By using the requirements gathered during discussions with your team, our Named Application Engineers develop the automation jobs required for your deployments. The Application Support Engineers use the automation jobs and high-level processes to define deployment templates that provide detailed deployment steps. The Application Support Engineers use the deployment templates to create maintenance plans for each deployment. Another ASE reviews the templates to ensure their quality and that there are no anticipatable issues. An ASE works with your team to deploy your application. Rollback plan: If a deployment fails, it is important that you have a documented and tested rollback plan in place. Deployments can fail for any of the following issues: A coding error A bug or undocumented behavior of a library An incorrect assumption An issue with the vendor Rollback plans ensure that you can restore the application to a functional state, reducing the impact on your end users and preserving your brand image. Use multiple environments: In addition to a production environment, most organizations maintain a development (DEV) environment and a quality assurance (QA) environment. As you promote code or other changes between the environments, you should test at each stage. Developers working in their local environment or workstation should test their changes before pushing the code to the development environment. Thoroughly test the application in the development environment before you promote it to the QA environment. Within the QA environment, the QA team should perform regression testing on every aspect of the application. Regression testing ensures that the new features work and that they don’t negatively impact existing functionality. After you promote the new version to the production environment, perform one final test to ensure that your end users don’t experience any issues. Monitor To ensure that your application is always available and performing as expected, continually monitor the application for critical production issues, application performance issues, and the end-user experience. As a best practice, use APM tooling and synthetic monitoring to monitor the application. While Rackspace Application Services is not a monitoring team, we are happy to use our tooling to help you achieve your monitoring goals. When the RAS team instruments your environment with our APM tool, we can create default alerts for the production environment. Those default alerts cover many common situations that indicate a performance to ensure that your end users don’t experience any issues. Monitor To ensure that your application is always available and performing as expected, continually monitor the application for critical production issues, application performance issues, and the end-user experience. As a best practice, use APM tooling and synthetic monitoring to monitor the application. While Rackspace Application Services is not a monitoring team, we are happy to use our tooling to help you achieve your monitoring goals. When the RAS team instruments your environment with our APM tool, we can create default alerts for the production environment. Those default alerts cover many common situations that indicate a performance issue or that could lead to a failure situation. However, because you are an expert in your application, you should discuss additional monitoring needs with us based on your knowledge of past issues and application requirements. Communicate your Development Timeline It is critical that you communicate with us about your development pipeline and deployment cycles. If you schedule your releases (preferred), we can add the release schedule to the runbook. If you cannot develop a scheduled release cycle, coordinate with the RAS team to develop a method by which you communicate when you release changes. Pushing out changes to your environment can trigger multiple alerts. If we are not aware of your deployment schedule and we actively monitor your environment, we might spend support hours trying to identify the source of the alert. When your runbook contains detailed information of the transactions we monitor and the steps we take to remedy any triggered alerts, Rackspace ASEs function as your first-tier response. RAS can effectively triage and remediate many issues, which frees your team up to focus on improving your business. Updated 5 days ago",
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  {
    "url": "https://www.rackspace.com/data/nextgen-data-platforms",
    "title": "Nextgen Data Platforms | Rackspace Documentation",
    "content": "On this page: Overview Use Cases Case Study Supported Platforms Resources Get Started Most cloud development platforms for data and analytics offer options to run in the cloud. However, getting optimal data performance and integration with your cloud native applications comes down to your database architecture and location. Rackspace Technology helps you design, build, manage and operate cloud native database platforms and analytics tools to deliver more IT and business agility, lower costs and better application and data processing performance in your data analysis. Our data experts enable these next-generation data platforms, so you can accelerate innovation, take full advantage of the elasticity of cloud development platforms and support similarly hosted cloud native applications. Use Cases AWS data Build use-case-driven, highly scalable, distributed applications that have access to the data they need with the best database management system that meets your business needs. Access AWS data platforms built for business-critical enterprise workloads, offering high availability, reliability and security. AWS big data technologies make it technically and economically feasible, not only to collect and store larger datasets, but also to conduct data analysis on them in order to uncover new and valuable insights. AWS AI Services provide ready-made intelligence for your applications and workflows. AI Services integrate with your applications to address common use cases such as personalized recommendations, modernizing your contact center, improving safety and security, and increasing customer engagement. Automate setup and management of data lakes with AWS Lake Formation to reduce the time required to build a successful data lake from months to days. Quickly get insights from your data using the most appropriate analytics tools for the job. All AWS analytics services support open file formats like Apache Parquet, so you don’t need to move and transform your data in order to analyze it. Microsoft Azure data Use your team’s existing skill sets, and tools you know and love, to build intelligent apps using next-generation data platforms. Build once, deploy anywhere — in the cloud, on premises, and to edge devices — with the confidence of global distribution, as you need. Choose your favorite technologies to make an impact using an open platform with popular stacks and languages, and a comprehensive set of secure data engines and analytics tools. Building intelligent apps using Azure data services because Azure brings analytics and native AI to your data wherever it lives and in the languages you use. Take advantage of a rich set of cognitive APIs to easily build new experiences into your apps for human-like intelligence. Make insights accessible to know and love, to build intelligent apps using next-generation data platforms. Build once, deploy anywhere — in the cloud, on premises, and to edge devices — with the confidence of global distribution, as you need. Choose your favorite technologies to make an impact using an open platform with popular stacks and languages, and a comprehensive set of secure data engines and analytics tools. Building intelligent apps using Azure data services because Azure brings analytics and native AI to your data wherever it lives and in the languages you use. Take advantage of a rich set of cognitive APIs to easily build new experiences into your apps for human-like intelligence. Make insights accessible to all your teams using analytics solutions compatible with your existing development, business intelligence and data science tools. Google Cloud data Scale your databases at the speed of your business with enterprise-grade reliability, scalability, built-in security and global replication when you need it. Boost productivity with a consistent developer and operator experience and seamless AI product integrations. Get unified stream and batch data processing that's serverless, fast and cost-effective for your data analysis needs. Stream analytics from the Google Cloud development platform so you can accelerate the pace at which you serve customers, interpret the market and run your business — without changing your existing team or straining your budget. Google’s unified data analytics platform provides easy access to stream and batch processing, and Apache Beam provides pipeline portability for hybrid or multi-cloud environments. Gain business agility with a serverless, highly scalable and cost-effective multicloud data warehouse. See more case studies Our Approach Discover a partnership that can help you achieve more – for your people, your business and your customers – today and into the future. Consulting and Advisory Services Professional Services Managed Services Fanatical Experience™ Rackspace Fabric™ Ready to Get Started? We’re on your side, doing what it takes to get the job done right — from the first consultation to your daily operations. Contact us for a free quote. Our Expertise Explore our expert credentials and industry recognition. Recognized leadership Providing innovation and leadership in the technology services industry for 20+ years. AWS Premier Consulting Partner, with 14 Competencies Google Cloud Partner of the Year Five-Time Microsoft Hosting Partner of the Year Power Your Advantage Discover related technology platforms and solutions to help you achieve smarter business outcomes. AWS Data Maximize the value of your data and the power of AWS cloud with the experience and expertise you need from Rackspace Technology. Google Cloud Data Mobilize the power of Google Cloud data, backed by deep the first consultation to your daily operations. Contact us for a free quote. Our Expertise Explore our expert credentials and industry recognition. Recognized leadership Providing innovation and leadership in the technology services industry for 20+ years. AWS Premier Consulting Partner, with 14 Competencies Google Cloud Partner of the Year Five-Time Microsoft Hosting Partner of the Year Power Your Advantage Discover related technology platforms and solutions to help you achieve smarter business outcomes. AWS Data Maximize the value of your data and the power of AWS cloud with the experience and expertise you need from Rackspace Technology. Google Cloud Data Mobilize the power of Google Cloud data, backed by deep experience and expertise that can help you maximize its value. Microsoft Azure Data Make the most of Microsoft Azure for innovation, agility, cost savings and operational efficiency. Business Intelligence Gain more business insight and identify data-driven growth opportunities. Related resources Learn more about services to support your Next-Gen Data Platforms. Rackspace Technology Database Migrations Ready to start the conversation? Ready to start the conversation? Fill out the form to be connected to one of our experts. Fill out the form to be connected to one of our experts. By submitting this form, I acknowledge that someone from Rackspace Technology will contact me via email or phone to discuss my request. You may withdraw your consent to receive additional information from Rackspace Technology at any time. Information collected in this form is subject to the Rackspace Technology Privacy Notice . Rackspace Technology Support To create a ticket or chat with a specialist regarding your account, log into your account. Legacy Datapipe One (Service Now) Rackspace Sovereign Services UK Support Phone 1-800-961-4454 International Support +1-512-361-4935 Help Documentation Support Documentation API Documentation System status Email & Apps system status Rackspace system status Rackspace Technology Careers Rackspace Technology accelerates the value of the cloud during every phase of a customer’s digital transformation. Join us on our mission.",
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    "url": "https://docs.rackspace.com/docs/cloud-server-configuration-options",
    "title": "Cloud Server Configuration Options | Rackspace Documentation",
    "content": "To deliver a Managed Cloud experience, Rackspace runs support automation on every cloud server that we build. We have extended this capability by creating a build_config metadata key that you can use to specify the Rackspace-provided common tools that you want installed on your Rackspace cloud servers configured with Rackspace-recommended best practices. Many of the build_config metadata key options are available only when you use the Cloud Servers API to build your servers. Building your servers through the API gives you increased flexibility to configure the server how you want it and ensures that it does not conflict with any automation that you have running. If you build servers through the Cloud Control Panel, you can select only from the most common of these options. To take advantage of this feature when using the API, you use any of the defined build_config metadata key options that are available for your specific service level (Managed Infrastructure or Managed Operations) and pass your specified values to the scripts. Note: This functionality is available only when you create a server. If you want any of the tools installed after you have created the server, you must download the tools and configure them individually on the servers. If you have the Managed Operations SysOps service level, ask a Rackspace cloud engineer to install the tools on your behalf. Build configuration options Depending upon your service level, the following options are available for the build_config metadata key: gateway Available to all customers. Used with virtual network devices, such as the Fortigate-VM. This option creates a Cloud Network suitable for routing traffic and configures the virtual network device as the gateway for the Cloud Network. rack_user_only Available to Managed Operations customers. Creates a Rackspace username and password for Rackspace Support to deliver System Administrator level support. This option does not add or configure any additional components. base_mgdops_config Available to Managed Operations customers. Builds a regular Managed Operations server from a base image with a Rackspace username and password, installs and configures the Rackspace Monitoring agent to the Rackspace defaults, installs and configures Cloud Backup to the Rackspace defaults, installs all the support packages, and enables automatic updates. This configuration is the standard Managed Operations configuration. backup_agent_only Available to Managed Infrastructure customers. Available to Managed Operations customers. Installs the Cloud Backup agent. backup_defaults Available to Managed Infrastructure customers option does not add or configure any additional components. base_mgdops_config Available to Managed Operations customers. Builds a regular Managed Operations server from a base image with a Rackspace username and password, installs and configures the Rackspace Monitoring agent to the Rackspace defaults, installs and configures Cloud Backup to the Rackspace defaults, installs all the support packages, and enables automatic updates. This configuration is the standard Managed Operations configuration. backup_agent_only Available to Managed Infrastructure customers. Available to Managed Operations customers. Installs the Cloud Backup agent. backup_defaults Available to Managed Infrastructure customers. Available to Managed Infrastructure customers. Available to Managed Operations customers. Available to Managed Operations customers. Installs the Cloud Backup agent and configures a default backup set and schedule. By default, the following directories are backed up: For Linux® Managed Cloud servers: /etc /home /var/www /var/lib/mysqlbackup For Windows® Managed Cloud servers: c:\\users c:\\InetPub Installs the Cloud Backup agent and configures a default backup set and schedule. By default, the following directories are backed up: For Linux® Managed Cloud servers: /etc /home /var/www /var/lib/mysqlbackup For Windows® Managed Cloud servers: c:\\users c:\\InetPub monitoring_agent_only Available to Managed Infrastructure customers. Available to Managed Operations customers. Installs the Rackspace Monitoring agent. monitoring_defaults Available to Managed Infrastructure customers. Available to Managed Infrastructure customers. Available to Managed Operations customers. Available to Managed Operations customers. Installs the Rackspace Monitoring agent and configures default monitoring, disk, and CPU checks. For Managed Operations service level customers, this option also configures default file system alerts that are sent to Rackspace. Installs the Rackspace Monitoring agent and configures default monitoring, disk, and CPU checks. For Managed Operations service level customers, this option also configures default file system alerts that are sent to Rackspace. auto_updates Available to Managed Infrastructure customers. Available to Managed Operations customers. Enables automatic updates of server software. You can combine the build_config options, for example: monitoring_defaults with auto_updates installs the monitoring agent configured with Rackspace best practices and turns on automatic updates. monitoring_defaults with auto_updates installs the monitoring agent configured with Rackspace best practices and space. Installs the Rackspace Monitoring agent and configures default monitoring, disk, and CPU checks. For Managed Operations service level customers, this option also configures default file system alerts that are sent to Rackspace. auto_updates Available to Managed Infrastructure customers. Available to Managed Operations customers. Enables automatic updates of server software. You can combine the build_config options, for example: monitoring_defaults with auto_updates installs the monitoring agent configured with Rackspace best practices and turns on automatic updates. monitoring_defaults with auto_updates installs the monitoring agent configured with Rackspace best practices and turns on automatic updates. backup_agent_only installs the Cloud Backup agent but does not configure Rackspace backups. You must separately identify the directories that you want backed up after the agent is installed. backup_agent_only installs the Cloud Backup agent but does not configure Rackspace backups. You must separately identify the directories that you want backed up after the agent is installed. Build options for configuration management software (Chef®, Puppet®, Ansible®, and Salt) Using the API to build a server with a core option passed does not conflict with configuration management software. Such builds have a Rackspace account and nothing more. If you want additional components, you must pass them with the build_config metadata key. The following example shows the build option for a Managed Infrastructure server: The following example shows the build option for building a Managed Operations server with a Rackspace username and password only and backup ability: The following example shows a good option for a customer who wants a Managed Infrastructure server that has monitoring and backups available, but no updates or additional packages: If you use configuration management software, wait for the post-build configuration to complete before performing your configuration management. For standard and workload-optimized cloud servers only, you can obtain the Managed Operations or Managed Infrastructure post-build automation status via the Cloud Servers API. Look for the metadata key value informationrax_service_level_automation . Depending on the current status of the Managed Cloud post-build automation process, the metadata key has one of the following values: Pending In Progress Complete Build Error Authentication Error When the metadata key is Complete , you can begin your configuration management. Updated 5 days ago",
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    "url": "https://docs.rackspace.com/docs/understand_billing",
    "title": "Understand Billing | Rackspace Documentation",
    "content": "About Rackspace Technology Billing As a Rackspace Technology customer, you pay for only the services that you use with one exception. Your cloud servers and load balancers are billed for uptime as long as they remain in the active status, even if they are not being used. These resources are allocated for your exclusive use and cannot be reserved by other customers. Finally, Rackspace charges for only outbound bandwidth, meaning that routine site maintenance, such as content publishing and uploads, does not affect your bandwidth allocation. Your 30-day billing cycle begins on the day that you activate your account, and your bill reflects services used in the previous month. If your usage begins in the middle of a billing cycle, your first bill reflects a partial month. The Billing section displays the following information: Billing Overview : Snapshot of balance, charges, transactions, and month-to-month trends. Invoice Details : Detailed printable view of your monthly invoices. Charges to date : Overview of all charges to date. Payment Methods: View and edit payment methods. Make Payment: Submit a payment. Billing Settings : Update your contact and invoice delivery information. Estimate Your Monthly Charges Each product page on the Rackspace Technology website includes the pricing for that product and a cost calculator to help you estimate your monthly charges. For an example, see the pricing information for Cloud Servers . View Your Current Usage The center panel of the Billing Dashboard displays your Charges to Date . Perform the following steps, as needed: To see a detailed breakdown of the charges, select View from the section header. The balance-to-date for the Rackspace Technology products that you are using appears. To see the usage details such as type, unit price, quantity, and estimated total, select the caret (^) to the right of the dollar amount. Note This page displays only the usage that you accrued after your last invoice was generated. Usage information accrues throughout the month, and totals update on a daily basis. Some products and services might take up to 24 hours to appear on this page. Additionally, some charge totals only appear after any discounts have been applied. View Invoice Details To access detailed information about your invoices: Log in to the Rackspace Technology Customer Portal . Select Billing > Invoice Details A detailed view of your most recent invoice displays. Line items appear under the Total Charges section. To expand a line item ) to the right of the dollar amount. Note This page displays only the usage that you accrued after your last invoice was generated. Usage information accrues throughout the month, and totals update on a daily basis. Some products and services might take up to 24 hours to appear on this page. Additionally, some charge totals only appear after any discounts have been applied. View Invoice Details To access detailed information about your invoices: Log in to the Rackspace Technology Customer Portal . Select Billing > Invoice Details A detailed view of your most recent invoice displays. Line items appear under the Total Charges section. To expand a line item, select the down arrow to the left of the item description. If there are per-device charges associated with a line item, a Devices area appears inside that line item. To expand this area further and display the cost associated with each device, select the down arrow to the left of Devices . To download an invoice, select the PDF or the CSV link at the top-right corner of the page. To view past invoices, select a date from the Bill Date drop-down menu. Your Rackspace Technology Account Invoice Your monthly Rackspace account invoice includes account and billing information, payment information, tax information, and summaries of your services, promotions, and discounts. This section provides a detailed description of the pages in your PDF or CSV invoice. Account and Billing Information The first page of your PDF invoice provides a detailed overview of your account and billing information. Account Summary The bottom portion of the first page of your invoice includes the following information: Invoice Number: The transaction number associated with the invoice. Invoice Date: The date the invoice was generated. Currency: The monetary currency in which your account is invoiced. Invoice Amount Due: The total amount due for your current invoice charges. This amount does not include any past due balance. Payment Terms: The time range within which payment should be received, in days. Due Date: The date that the payment is due. Remit Section (if applicable): The section to detach and send with your payment. Service Summary The second page of your invoice summarizes all support charges, product charges, and other charges. This page has the following information: Service: The support, product, or other charges applied to your current bill. Gross Charge: The total charge before promotions and discounts. Promotion & Discount: The promotions and discounts associated with a product charge. Net Charge: The pretax amount for a product charge. This amount is the difference Terms: The time range within which payment should be received, in days. Due Date: The date that the payment is due. Remit Section (if applicable): The section to detach and send with your payment. Service Summary The second page of your invoice summarizes all support charges, product charges, and other charges. This page has the following information: Service: The support, product, or other charges applied to your current bill. Gross Charge: The total charge before promotions and discounts. Promotion & Discount: The promotions and discounts associated with a product charge. Net Charge: The pretax amount for a product charge. This amount is the difference between the Gross Charge and the Promotion & Discount for a product charge. Taxes: The tax amount applied. Taxes are calculated based on the Net Charge. Total Charges: The sum of the Net Charge and the taxes for a product. While most of the service summary items are self-explanatory, two services warrant additional description: Cloud Servers: This field includes all of the Cloud Server flavor classes, such as OnMetal. Cloud Bandwidth: This field includes both Public and CDN Bandwidth. Other Services The third page of your invoice includes other charges accrued during the billing period. Service: The support, product, or other charges applied to your current bill, including a descriptive name for the product or charge. Gross Charge: The total charge before promotions and discounts. Promotion & Discount: The promotions and discounts associated with a product charge. Net Charge: The pretax amount for a product charge. This amount is the difference between the Gross Charge and the Promotion & Discount for a product charge. Taxes: The tax amount applied. Taxes are calculated based on the Net Charge. Total Charges: The sum of the Net Charge and the Taxes for a product. Total Current Invoice Charges: The total for all of the accumulative charges applied to the invoice. Promotion and Discount Summary The fourth page of your invoice provides a summary of the promotions and discounts for the billing period. Category and Description: The names and descriptions of the promotions and discounts applied to your bill. Net Discount: The total amount that is deducted from your bill due to promotions and discounts. Tax Summary The fifth page of your invoice contains a Tax Summary section that explains the taxes applied to your bill in detail. If you are assessed a Goods and Services Tax (GST), you also see the aggregate product charges. These charges break down into taxable (T) and non-taxable charges for the billing period. Invoice Details Document (CSV) The fourth page of your invoice provides a summary of the promotions and discounts for the billing period. Category and Description: The names and descriptions of the promotions and discounts applied to your bill. Net Discount: The total amount that is deducted from your bill due to promotions and discounts. Tax Summary The fifth page of your invoice contains a Tax Summary section that explains the taxes applied to your bill in detail. If you are assessed a Goods and Services Tax (GST), you also see the aggregate product charges. These charges break down into taxable (T) and non-taxable charges for the billing period. Invoice Details Document (CSV) Invoice detail documents in CSV format provide detailed information on daily usage for the billing cycle. Each row contains a daily usage item and an associated charge. You can also view summaries of charges across the entire billing cycle in the following three views: Resource: To view a summary for a specific resource, create a PivotTable on the RES_ID column. Service: To view a summary for a specific service, create a PivotTable on the SERVICE_TYPE column. Data center: To view a specific data center summary, create a PivotTable on the DC_ID column. Permissions for Billing and Payment Services Review the following permissions matrix to understand the specific billing and payment services capabilities for the following roles: Admin : Provides full access to create, read, update, and delete. Observer : Provides read-only access. Payment Services Note Role-Based Access Control (RBAC) is enabled for the billing-services level (BSL) and payment-services level (PSL) only through the Rackspace Technology Customer Portal. Rackspace Technology does not provide API access for BSL and PSL at this time. Get Help with Rackspace Technology Billing If you’re unable to find the information that you need in the Rackspace Technology Portal or if you need more detailed billing and payment information, contact the Billing Support team . This team is available Monday through Friday from 8 a.m. to 5 p.m. CST, toll-free at +1 (877) 934-0410 or internationally at +1 (210) 581-0410. You can reach the Cloud Accounts Receivable team toll-free at 800 480 2716 or internationally at 1 210 312 4000. Updated 5 days ago",
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  {
    "url": "https://www.rackspace.com/cloud/private/ai",
    "title": "Ai | Rackspace Documentation",
    "content": "Rackspace Private Cloud AI AI has emerged as the foundation of innovation, driving businesses toward unprecedented efficiency and growth. However, many organizations feel stuck in the experimentation and pilot stages with little results to show. At Rackspace Technology, we can help you accelerate your journey to AI in production with measurable business outcomes. Rackspace Private Cloud AI gives you the infrastructure, expertise and services to scale AI securely – at speed. From fine-tuning to inferencing to full production, our platforms and AI launchpad service remove complexity so you can move forward in achieving results. Leveraging AI capabilities within a private cloud architecture can provide the robust data security required for handling sensitive data while streamlining compliance processes. Rackspace Private Cloud AI supports granular customization and optimized resource allocation, facilitating scalable and efficient AI and machine learning workloads. It prioritizes adaptability, security and performance to cater to various infrastructure choices, bringing outstanding AI capabilities to the forefront. These solutions are designed to enable experimentation, implementation and flexible deployment at scale across customer-owned data centers, third-party data centers or colocation environments. Rackspace Private Cloud AI unlocks the power of AI to uncover new possibilities and turn today's challenges into tomorrow's successes. Complete the FAIR AI Diagnostic Today! Move beyond proofs of concept and into production with a complimentary assessment and report. Start now. Complete your assessment today. Solutions Rackspace AI launchpad Accelerate AI adoption with a ready-to-use environment for testing, scaling and operationalizing enterprise AI workloads. Rackspace AI Anywhere Rackspace AI Anywhere equips organizations to harness the power of AI in a private and secure cloud environment. Rackspace AI Business Rackspace AI Business equips you to optimize AI three ways — distributed training, scalable inferencing and fine-tuning. Our expertise Related resources AI is Here — Accelerate Your Journey to Generative AI Private cloud’s popularity is on the rise among those looking for better economics, stronger compliance and AI inferencing opportunities. Tune in now. Ready to get started? Ready to get started? Fill out the form to be connected to one of our experts. Fill out the form to be connected to one of our experts. By submitting this form, I acknowledge that someone from Rackspace Technology will contact me via email or phone to discuss my request. You may withdraw your consent to receive additional information from Rackspace Technology at any time. Information collected in this form is subject to the is Here — Accelerate Your Journey to Generative AI Private cloud’s popularity is on the rise among those looking for better economics, stronger compliance and AI inferencing opportunities. Tune in now. Ready to get started? Ready to get started? Fill out the form to be connected to one of our experts. Fill out the form to be connected to one of our experts. By submitting this form, I acknowledge that someone from Rackspace Technology will contact me via email or phone to discuss my request. You may withdraw your consent to receive additional information from Rackspace Technology at any time. Information collected in this form is subject to the Rackspace Technology Privacy Notice . Rackspace Technology Support To create a ticket or chat with a specialist regarding your account, log into your account. Legacy Datapipe One (Service Now) Rackspace Sovereign Services UK Support Phone 1-800-961-4454 International Support +1-512-361-4935 Help Documentation Support Documentation API Documentation System status Email & Apps system status Rackspace system status Rackspace Technology Careers Rackspace Technology accelerates the value of the cloud during every phase of a customer’s digital transformation. Join us on our mission.",
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  {
    "url": "https://www.rackspace.com/about/",
    "title": "About | Rackspace Documentation",
    "content": "On this page: Overview Our Mission Our History Hybrid multicloud solutions, including applications, data, security and AI, across every industry Who we are Rackspace Technology is your trusted partner in cloud solutions, offering comprehensive management and support services across private, hybrid and hyperscale public cloud platforms. We’re committed to designing and delivering effective cloud strategies along with the application, data, security and AI solutions that empower your business. What we do We're more than cloud technology experts; we're the architects of your business advantage. From hybrid and multicloud solutions to AI integration, we here to optimize your operations today with future-ready, end-to-end services and solutions. Taking a cloud-smart approach to workload placement We deliver service and support for application, data, security and AI solutions across private, hybrid and all of the hyperscale public clouds. That makes it easier to place your workload in the cloud best suited for it, without the need for extensive hiring or upskilling of teams to manage your cloud infrastructure. Our approach to service delivery: Advise: We provide expert guidance and strategic planning to help you make informed decisions about your cloud solutions and IT needs. Transform: We assist in modernizing and migrating your IT infrastructure and applications to the cloud environments that improve agility and efficiency. Manage: We offer ongoing management and support for cloud infrastructures, helping to ensure that your systems are up to date and running securely. Optimize: We continuously analyze and improve the performance and cost-efficiency of your cloud deployments to ensure that they meet evolving business requirements. We put technology to work driving the outcomes you need. Our mission While technology is increasingly complicated, our mission is very straightforward and clear: We strive every day to embrace technology, empower customers and deliver the future. Embrace technology: We develop and explore new technologies while mastering those most important to our customers. Empower customers: We help customers achieve their business goals by working with them every step of the way. Deliver the future: We prepare our customers for the future faster than they can do it themselves. Our global reach We serve customers in more than 120 countries, including more than half of the Fortune 100. And with cutting-edge, interconnected data centers strategically located in the world’s most influential technical and financial markets, we provide our customers with the global reach, scale and organizational agility they need, wherever they are and whenever they need it. 5,800+ employees 39 data centers Two while mastering those most important to our customers. Empower customers: We help customers achieve their business goals by working with them every step of the way. Deliver the future: We prepare our customers for the future faster than they can do it themselves. Our global reach We serve customers in more than 120 countries, including more than half of the Fortune 100. And with cutting-edge, interconnected data centers strategically located in the world’s most influential technical and financial markets, we provide our customers with the global reach, scale and organizational agility they need, wherever they are and whenever they need it. 5,800+ employees 39 data centers Two security operations centers Leadership in our industry Leader in ISG Provider Lens: Microsoft Partner Ecosystem, 2025 Leader in ISG Provider Lens: Private/Hybrid Cloud – Data Center Services & Solutions, 2025 Leader in ISG Provider Lens: Cybersecurity Solutions & Services, 2025 Leader in ISG Provider Lens: Google Cloud Partner Ecosystem, 2025 Leader in Frost Radar: Healthcare Enterprise Cloud Managed Services Providers, 2024 Leader in PeMa Quadrant: Gen AI Services Providers, 2024 Leader in ISG Provider Lens: Multi Public Cloud Solutions & Services, 2024 Major Player in IDC Marketscape: Worldwide Cloud Professional Services 2024 Vendor Assessment Major Player in IDC Marketscape: Middle East and Africa Cloud Professional Services 2024 Vendor Assessment Major Contender in Everest Group Healthcare Industry Cloud Peak Matrix Assessment 2024 Major Player in IDC Marketscape: Asia/Pacific Managed Cloud Services 2024-2025 Vendor Assessment Major Player in IDC Marketscape: Canadian Managed Multicloud Services 2024 Vendor Assessment Major Contender in Everest Group Private Equity IT Services Peak Matrix 2024 Leader in ISG Provider Lens: AWS Partners Ecosystem, 2024 Niche Player in Gartner Magic Quadrant and Critical Capabilities for Public Cloud IT Transformation Services, 2024 Major Player in IDC Marketscape: Worldwide Managed Public Cloud Services 2023 Vendor Assessment Contender in Forrester Wave™: Multicloud Managed Services Providers, 2023 Best place to work We’ve built a thriving culture built on employee satisfaction. Rackspace Technology is consistently recognized as a great place to work. #1 on the Top 100 Global Inspiring Workplaces list Achievers 50 Most Engaged Workplaces Best Workplaces for Women in Mexico Best Place to Work for Latinas in the U.S. Best Place to Work for LGBTQ+ Equality Great Place to Work certified in Mexico Decades of expertise matched with thousands of experts Expert guidance so you can aged Public Cloud Services 2023 Vendor Assessment Contender in Forrester Wave™: Multicloud Managed Services Providers, 2023 Best place to work We’ve built a thriving culture built on employee satisfaction. Rackspace Technology is consistently recognized as a great place to work. #1 on the Top 100 Global Inspiring Workplaces list Achievers 50 Most Engaged Workplaces Best Workplaces for Women in Mexico Best Place to Work for Latinas in the U.S. Best Place to Work for LGBTQ+ Equality Great Place to Work certified in Mexico Decades of expertise matched with thousands of experts Expert guidance so you can maximize the benefits of modern cloud. Our history Our history Leading customers to success for 25 years Back when Rackspace Technology launched in 1998, hundreds of IT hosting companies were providing access to single-tenant servers over the internet. What those hosting companies didn’t provide, however, was customer service. Most wouldn’t even answer the phone. By contrast, we were a small player looking for a way to differentiate ourselves by providing better service than the big telecom companies and other competitors could. So, we hired smart people who were deeply committed to our cause and began providing end-to-end services branded as Fanatical Support®. We developed specialized expertise in technologies such as Linux and Windows and network security. We created the managed hosting industry. And as more and more customers recommended us, we quickly came to lead that industry. Fast-forward to 2006, when Amazon launched the first big multi-tenant public cloud. Developers could suddenly rent access to immense computing resources. But, to use it, a business had to hire experts in cloud infrastructure and the many complex tools, applications and databases that run on top of it. So, we stepped in to help create a new market category: managed cloud services. This meant our customers could get the world’s leading expertise and support, on their choice of the world’s leading technologies. Today, Rackspace Technology is a leading provider of expertise and managed services across all the major public and private cloud technologies. And we’ve evolved Fanatical Support to encompass the entire customer journey — providing Fanatical Experience® from first consultation to daily operations. Our passionate experts combine the power of proactive, always-on service and expertise with best-in-class tools and automation to deliver technology when and how you need it. From a humble beginning as an idea between three Trinity University classmates, we have grown to become a global company with business customers in leading expertise and support, on their choice of the world’s leading technologies. Today, Rackspace Technology is a leading provider of expertise and managed services across all the major public and private cloud technologies. And we’ve evolved Fanatical Support to encompass the entire customer journey — providing Fanatical Experience® from first consultation to daily operations. Our passionate experts combine the power of proactive, always-on service and expertise with best-in-class tools and automation to deliver technology when and how you need it. From a humble beginning as an idea between three Trinity University classmates, we have grown to become a global company with business customers in over 120 countries. While our headquarters remain in San Antonio, we employ more than 5,800 Rackers on four continents, many of them expert engineers who spend their days innovating and supporting the foundation of our business: customers like you. Download infographic Drive better outcomes Discover a partnership designed to drive outcomes — for your teams, your business and your customers — today and into the future. Consulting and Advisory Services Professional Services Managed Services Fanatical Experience™ Rackspace Fabric™ Ready to start the conversation? We’re experts on your side, doing what it takes to get the job done right — from the first consultation to your daily operations.",
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    "url": "https://docs.rackspace.com/reference/load-balancers-api-30-dlbv3",
    "title": "Load Balancers Api 30 Dlbv3 | Rackspace Documentation",
    "content": "The Dedicated Load Balancer service enables developers to programmatically view and manage their existing dedicated hardware load balancer resources, such as virtual IPs (VIPs), nodes, and health checks. You cannot use the API to provision dedicated hardware load balancers. You can use the Dedicated Load Balancer API to manage the following load balancer models: F5 BIG-IP 1600 2000 series Supported OS version: 11.5.X ADX 1000 Supported OS version: 12.X For details about using these load balancer models for hybrid hosting, see Using dedicated load balancers with RackConnect v2.0. The Dedicated Load Balancer provides direct access to the F5 BIG-IP 1600 2000 series and ADX 1000 device hardware. When you submit an API request to add, update, or remove configuration settings, the system applies the changes to the device as soon as the request completes successfully. Make sure you understand the impact of an API request before you submit it. About this guide This guide is intended to assist software developers who want to manage dedicated hardware load balancer resources by using the REST application programming interface (API) for the Rackspace Dedicated Load Balancer service. To use the information provided here, you should have a general understanding of the service and have access to an installation of it. You should also be familiar with the following technologies: RESTful web services HTTP/1.1 JSON serialization formats Use the following links to jump direct to documentation about the Dedicated Load Balancer service REST API: Getting started F5 Big-IP load balancer API Reference Brocade ADX load balancer API Reference",
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    "url": "https://docs.rackspace.com/docs/fabric-ticketing",
    "title": "Fabric Ticketing | Rackspace Documentation",
    "content": "Introduction Rackspace Technology uses a new ticketing application as part of its Fabric branding. The ticketing application follows ITSM and ITIL change management standards by allowing customers to designate a category for the ticket. Intended Audience for Docs This documentation is intended for assisting customers with the new Fabric Ticketing Application. It describes the user experience to assist with common tasks related to this portal. Access to Fabric Ticketing Application You can access the ticketing application by entering login credentials. This page can be reached from any of the current customer portal URLs as listed below. https://manage.rackspace.com/ https://portal.rackspace.com/ Enter your username and password to login into the portal. Global Dashboard Overview The ticket navigation option will take you to the new ticketing application as shown in the above image. The global dashboard view has tabs as listed below: Tickets Support Billing Account The user must be granted ticketing permissions for the ticket navigation items to be allowed. Application Overview Ticket List Page : Displays the list of tickets created. The list displays either the most recently created ticket or last modified ticket at the top. Create Ticket: User can create new ticket using this option. Details of how new ticket is created is detailed in upcoming sections. Action: User can Export Tickets or Close Selected tickets using this option. Switch View: The user has two options for changing the ticket layout: switching between table view and switching between ticket list view. Search: User can utilize the field to search by Ticket ID, Subject, and for text used in comments. Status Drop-down: Allows a user to narrow down the list results by ticket status of Open Tickets, Pending Customer, Closed Tickets, and All Tickets. Filter: This filter option can filter your tickets using options such as Device, Created By, Accounts, Date Range, Sort By, Show Only and Search Options. Sort By: User can sort the ticket list by Subject, Status and Last Modified. Show Only: User can sort the ticket list by using My Favorites or My Tickets. Refresh List: When you click on Refresh List option, the most recently created ticket appears on the top of the ticket list. Make sure ticket list item checkboxes are not selected. The Export Tickets feature does not support exporting individual tickets based on the ticket item checkboxes. The option will be disabled if any checkboxes are selected. To Export Tickets do the following: Select Actions > Export Tickets , Accounts, Date Range, Sort By, Show Only and Search Options. Sort By: User can sort the ticket list by Subject, Status and Last Modified. Show Only: User can sort the ticket list by using My Favorites or My Tickets. Refresh List: When you click on Refresh List option, the most recently created ticket appears on the top of the ticket list. Make sure ticket list item checkboxes are not selected. The Export Tickets feature does not support exporting individual tickets based on the ticket item checkboxes. The option will be disabled if any checkboxes are selected. To Export Tickets do the following: Select Actions > Export Tickets . Select to export either Closed Tickets , Open Tickets , or Pending Customer Tickets. Select the Export Tickets button. A CSV file will download in the browser. Currently it is only possible to export a maximum of 5,000 tickets for each option. Selected Ticket Panel : Displays the details of the selected ticket. This loads the first ticket list item by default. You can load your ticket in a new browser tab by selecting the ticket ID from the header of the right ticketing panel as shown in above image. The right-side ticket panel displays the details of the selected ticket. The details of the ticket are divided into three tabs such as: Comments : Comment option displays all comments for the selected ticket. Details : You can view the details of the tickets in terms of the category, created by, modified by, severity, created date, recipients and so forth. You can Add Recipient to the ticket as shown in the above image. The added recipients will get notifications about the ticket once added. The Add Recipient popover will hide contacts that have ticket notification settings disabled on an account. You can Add Groups to the ticket as shown in the above image. The added groups will get notifications about the ticket. Devices : You can view the device list. This option is only applicable for dedicated customer tickets at this current time. How To Create a Ticket The Fabric Ticketing Application automatically determines which queue or team a ticket will be sent to. This is calculated based on the user’s selection of the category, account type, product/service, and device(s). Most of the selections are within Account & Product . Category Select a Category from drop-down list that best describes the issue you are submitting. You must choose the required category from the pre-defined ITIL/ITSM management options. Below is the list of categories: Change : Add, remove, or modify infrastructure or services. This only applicable for dedicated customer tickets at this current time. How To Create a Ticket The Fabric Ticketing Application automatically determines which queue or team a ticket will be sent to. This is calculated based on the user’s selection of the category, account type, product/service, and device(s). Most of the selections are within Account & Product . Category Select a Category from drop-down list that best describes the issue you are submitting. You must choose the required category from the pre-defined ITIL/ITSM management options. Below is the list of categories: Change : Add, remove, or modify infrastructure or services. This includes maintenance or upgrades. E.g.: Firewall upgrades, add patching, create a load balancer. Change : Add, remove, or modify infrastructure or services. This includes maintenance or upgrades. E.g.: Firewall upgrades, add patching, create a load balancer. Incident : An unplanned interruption or reduction in service quality. E.g.: Down server, Server offline or not responding, network or service degradation. Incident : An unplanned interruption or reduction in service quality. E.g.: Down server, Server offline or not responding, network or service degradation. Manage Account : Issues related to account access, account settings, contact information or user management. E.g.: Add user to group, edit email, edit permission of user. Manage Account : Issues related to account access, account settings, contact information or user management. E.g.: Add user to group, edit email, edit permission of user. Billing and Payments : Questions or concerns about an invoice, making a payment, or charges. E.g.: Payment failure, promo code error, unknown charge. Billing and Payments : Questions or concerns about an invoice, making a payment, or charges. E.g.: Payment failure, promo code error, unknown charge. Request for Information : Any issues or questions not covered by the other category or a general support request. E.g.: New service offering questions, costs related to adding services. Request for Information : Any issues or questions not covered by the other category or a general support request. E.g.: New service offering questions, costs related to adding services. Accounts/Products Select required product/services from the drop-down list. If you only have access to one account, then that account will auto populate. The input will also be disabled since no other options exist for selection. If you only have access to one account, then that account . Request for Information : Any issues or questions not covered by the other category or a general support request. E.g.: New service offering questions, costs related to adding services. Request for Information : Any issues or questions not covered by the other category or a general support request. E.g.: New service offering questions, costs related to adding services. Accounts/Products Select required product/services from the drop-down list. If you only have access to one account, then that account will auto populate. The input will also be disabled since no other options exist for selection. If you only have access to one account, then that account will auto populate. The input will also be disabled since no other options exist for selection. If you only have access to one product, then that product will auto populate. If you have access to multiple products, then select the product that best relates to your request from the options in the drop-down list If you only have access to one product, then that product will auto populate. If you have access to multiple products, then select the product that best relates to your request from the options in the drop-down list The application only allows for dedicated devices to be added to a ticket. Adding multi-cloud devices is not allowed at this current time. The application only allows for dedicated devices to be added to a ticket. Adding multi-cloud devices is not allowed at this current time. This option drop-down depends on the previous selections you have made. Only the list of options that relate to your previous device, product, and account selections will display. Leave this field with the \"None Selected\" value in order to create a Custom Ticket or choose one of the template options to create a ticket based on common change requests. Visit our Common request templates article for more information about accessing each template. Issue Details Add details of subject, description, and recipient(s) related to the issue you are reporting. Optionally you can upload attachments up to 20MB per file. After clicking the Submit button, the draft will be cleared, and a new ticket will be available at the top of the ticket list. Closing a Ticket The Close Ticket button allows the confirmation and feedback drawer to open. Every user will see a Customer Effort Survey (CES) when confirming to close a ticket. This survey is optional. After entering the survey information, the user can click the Submit and Close Ticket button to submit the survey and close the ticket. By closing the ticket, the user confirms that the issue has been solved. Once the issue you are reporting. Optionally you can upload attachments up to 20MB per file. After clicking the Submit button, the draft will be cleared, and a new ticket will be available at the top of the ticket list. Closing a Ticket The Close Ticket button allows the confirmation and feedback drawer to open. Every user will see a Customer Effort Survey (CES) when confirming to close a ticket. This survey is optional. After entering the survey information, the user can click the Submit and Close Ticket button to submit the survey and close the ticket. By closing the ticket, the user confirms that the issue has been solved. Once a ticket is closed, a user cannot add a comment to the ticket. Any of the emojis/icons can be chosen according to the experience of the user. Additional feedback questions will appear after the user selects one of the emojis/icons. They can choose an appropriate answer. If additional feedback is needed, a user can compose a message in the open text area before selecting Send and Close Ticket button. Updated 5 days ago",
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    "url": "https://www.rackspace.com/industry/manufacturing",
    "title": "Manufacturing | Rackspace Documentation",
    "content": "On this page: Overview Solutions Customer success Related Resources Get started The manufacturing industry faces many challenges, ranging from a lack of supply chain visibility and collaboration to skills shortages and siloed data. Additionally, today’s always-connected, fast-moving customers have forced companies to make a digital transformation. We’ll be your guide. Leverage our deep expertise to create a solution that provides what you need to transform your manufacturing organization — with the flexibility to change as your business grows. Use cases Expedite your IoT journey With connected products, you can build new revenue streams, enhance customer experience and bring new products to market. Enhance your manufacturing and industrial applications with real-time, cloud-powered intelligence. Gain insights from your fleet of distributed devices, deployed worldwide, to enhance and optimize your operations. Enhance your supply chain Gain transparency across your supply chain ecosystem as well as a holistic view of the business — while enhancing collaboration across marketing, sales and client services. We offer implementation and ongoing optimization services for multiple Salesforce manufacturing solutions options — ranging from Quick Starts that get you up and running quickly, to full custom projects. Transform your ERP By modernizing your ERP solutions on optimized infrastructure, you can reduce the maintenance costs associated with legacy systems while generating higher levels of efficiency. By moving toward cloud-native application design, you can create future stability for your products and go to market faster with a focus on creating innovative and differentiated customer experiences. Make better decisions with data Make valuable information accessible faster, across your organization. We’ll provide the diverse skills necessary — including those of developers, administrators, and cloud and data analytics architects — so you can focus on putting your data to work. Control costs Store and manage increasing amounts of production-related data, while only paying for what you use. Scale up or down to meet demand to prevent wasteful over-provisioning and lower your costs. Deliver performance With private cloud, you can gain greater control and performance of a single-tenant environment along with the agility and efficiency of the public cloud. Your compute, storage and networking components are dedicated to your business needs, providing enhanced security and customization. Connect your dedicated environment to the public cloud of your choice to create a true hybrid cloud with multi-cloud flexibility. Streamline operations With our DevOps tools and guidance, plus a range of enterprise application solutions, we’ll help you streamline operations so you can focus on developing more products — and selling meet demand to prevent wasteful over-provisioning and lower your costs. Deliver performance With private cloud, you can gain greater control and performance of a single-tenant environment along with the agility and efficiency of the public cloud. Your compute, storage and networking components are dedicated to your business needs, providing enhanced security and customization. Connect your dedicated environment to the public cloud of your choice to create a true hybrid cloud with multi-cloud flexibility. Streamline operations With our DevOps tools and guidance, plus a range of enterprise application solutions, we’ll help you streamline operations so you can focus on developing more products — and selling them. If you need help putting your workloads where they’ll run best, turn to our Professional Services team. We can help put you on the right path. Collaborate globally Cloud-based technologies help distributed organizations communicate and collaborate with their employees, as well as with suppliers and distributors. If your company operates globally — or plans to — you’ll also want to ensure your infrastructure will support global operations and offer secure network connections between providers. \"Rackspace helped us by delivering its service on-time and under-budget.\" See More Case Studies Our approach Discover a partnership that can help you achieve more – for your people, your business and your customers – today and into the future. Consulting and Advisory Services Professional Services Managed Services Fanatical Experience™ Rackspace Fabric™ Decades of expertise matched with thousands of experts Expert guidance so you can maximize the benefits of modern cloud. Related Resources Webinar: Industrial IoT and Smart Manufacturing Are your factories smart enough to deliver higher efficiency and productivity? Rackspace IIoT Smart Factory Accelerator Ready to start the conversation? Ready to start the conversation? Fill out the form to be connected to one of our experts. Fill out the form to be connected to one of our experts. By submitting this form, I acknowledge that someone from Rackspace Technology will contact me via email or phone to discuss my request. You may withdraw your consent to receive additional information from Rackspace Technology at any time. Information collected in this form is subject to the Rackspace Technology Privacy Notice . Rackspace Technology Support To create a ticket or chat with a specialist regarding your account, log into your account. Legacy Datapipe One (Service Now) Rackspace Sovereign Services UK Support Phone 1-800-961-4454 International Support +1-512-361-4935 Help Documentation Support Documentation API Documentation System status Email & Apps system status Rackspace system status Rackspace Technology that someone from Rackspace Technology will contact me via email or phone to discuss my request. You may withdraw your consent to receive additional information from Rackspace Technology at any time. Information collected in this form is subject to the Rackspace Technology Privacy Notice . Rackspace Technology Support To create a ticket or chat with a specialist regarding your account, log into your account. Legacy Datapipe One (Service Now) Rackspace Sovereign Services UK Support Phone 1-800-961-4454 International Support +1-512-361-4935 Help Documentation Support Documentation API Documentation System status Email & Apps system status Rackspace system status Rackspace Technology Careers Rackspace Technology accelerates the value of the cloud during every phase of a customer’s digital transformation. Join us on our mission.",
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    "url": "https://docs.rackspace.com/docs/spam-preferences-safelists-and-blocklist-in-rackspace-email",
    "title": "Spam Preferences Safelists And Blocklist In Rackspace Email | Rackspace Documentation",
    "content": "Rackspace Technology gives you the flexibility to set your own spam preferences. This includes editing and managing domain-wide spam settings, safelists, and blocklists. YOu can also override the spam filtering for the entire domain. This article describes how to accomplish these tasks in the Cloud Office Control Panel . Manage domain spam settings To manage your domain-level spam settings, go to the Domains section of the Control Panel and select Spam Settings , Blocklists , or Safelists . Note: If you have multiple domains, select the domain you intend to make changes to. Manage individual user spam settings To manage an individual user's spam settings, go to the Rackspace Email section of the Control Panel and select Spam Settings , Blocklists , or Safelists . To manage an individual user's spam settings, go to the Rackspace Email section of the Control Panel and select Spam Settings , Blocklists , or Safelists . Select the user for which you want to update spam settings. Select the user for which you want to update spam settings. For individual mailboxes, click Spam Settings in the Rackspace Email section. For the domain, click Spam Settings in the Domains section. For individual mailboxes, click Spam Settings in the Rackspace Email section. For the domain, click Spam Settings in the Domains section. In the Status section, turn the spam filtering on or off. You can also select Exclusive to receive email from only senders on your domain's safelist. In the Status section, turn the spam filtering on or off. You can also select Exclusive to receive email from only senders on your domain's safelist. Select the preferred settings for Rackspace Email in your domain. Following is a description of each option: Deliver to the Spam folder : The sysrem sends spam messages to the user's Spam folder. To automatically delete messages from this folder, select the Delete after n days or n total email check box and enter a specified number of days, total emails, or both. Delete the email immediately : The system deletes spam email automatically and does not deliver messages to the user's mailbox. Include \"[SPAM]\" at the beginning of the subject line : The system delviers spam email to the user's Inbox, but it adds the text \"[SPAM]\" to the subject your domain. Following is a description of each option: Deliver to the Spam folder : The sysrem sends spam messages to the user's Spam folder. To automatically delete messages from this folder, select the Delete after n days or n total email check box and enter a specified number of days, total emails, or both. Delete the email immediately : The system deletes spam email automatically and does not deliver messages to the user's mailbox. Include \"[SPAM]\" at the beginning of the subject line : The system delviers spam email to the user's Inbox, but it adds the text \"[SPAM]\" to the subject line. Deliver to the email address : The system sends spam messages to an email address of your choice that resides on your domain. Select the preferred settings for Rackspace Email in your domain. Following is a description of each option: Deliver to the Spam folder : The sysrem sends spam messages to the user's Spam folder. To automatically delete messages from this folder, select the Delete after n days or n total email check box and enter a specified number of days, total emails, or both. Deliver to the Spam folder : The sysrem sends spam messages to the user's Spam folder. To automatically delete messages from this folder, select the Delete after n days or n total email check box and enter a specified number of days, total emails, or both. Delete the email immediately : The system deletes spam email automatically and does not deliver messages to the user's mailbox. Delete the email immediately : The system deletes spam email automatically and does not deliver messages to the user's mailbox. Include \"[SPAM]\" at the beginning of the subject line : The system delviers spam email to the user's Inbox, but it adds the text \"[SPAM]\" to the subject line. Include \"[SPAM]\" at the beginning of the subject line : The system delviers spam email to the user's Inbox, but it adds the text \"[SPAM]\" to the subject line. Deliver to the email address : The system sends spam messages to an email address of your choice that resides on your domain. Deliver to the email address : The system sends spam messages to an email address of your choice that resides on your domain. In the Override Options section, indicate whether to apply these settings to users who have not already set their spam preferences or whether these settings should override spam preferences for all users. In the Override Options section, indicate whether to apply these settings to users who have The system delviers spam email to the user's Inbox, but it adds the text \"[SPAM]\" to the subject line. Deliver to the email address : The system sends spam messages to an email address of your choice that resides on your domain. Deliver to the email address : The system sends spam messages to an email address of your choice that resides on your domain. In the Override Options section, indicate whether to apply these settings to users who have not already set their spam preferences or whether these settings should override spam preferences for all users. In the Override Options section, indicate whether to apply these settings to users who have not already set their spam preferences or whether these settings should override spam preferences for all users. Note: If you chose to set options for an individual Rackspace Email mailbox, you won't see the override options. Click Save . Manage safelists Safelists allow you to add a sender's email address, domains, or IP address to deliver directly to the mailbox. This is useful when the system flags a sender as spam, but you don't want it to deliver the sender's email to the Spam or Junk Folder. For individual mailboxes, click Safelists in the Rackspace Email section. For the domain, click Safelists in the Domains section. For individual mailboxes, click Safelists in the Rackspace Email section. For the domain, click Safelists in the Domains section. To add a domain name or email address to the safelist, enter the domain or email address in the box and click Add . To add a domain name or email address to the safelist, enter the domain or email address in the box and click Add . To remove a domain or email address, select the name in the list and click Remove . To remove all domain names or email addresses listed in the window, click Clear . Note: If you have multiple domain names or email addresses to add, use the bulk import option to upload a .csv or .txt file containing the information. To remove a domain or email address, select the name in the list and click Remove . To remove all domain names or email addresses listed in the window, click Clear . Note: If you have multiple domain names or email addresses to add, use the bulk import option to upload a .csv or .txt file containing the information. To add an IP address to the safelist, enter the IP address (or range) in the box and click Add . To add an IP address to the saf you have multiple domain names or email addresses to add, use the bulk import option to upload a .csv or .txt file containing the information. To remove a domain or email address, select the name in the list and click Remove . To remove all domain names or email addresses listed in the window, click Clear . Note: If you have multiple domain names or email addresses to add, use the bulk import option to upload a .csv or .txt file containing the information. To add an IP address to the safelist, enter the IP address (or range) in the box and click Add . To add an IP address to the safelist, enter the IP address (or range) in the box and click Add . To remove an IP address, select the address in the list and click Remove . To remove all IP addresses listed in the window, click Clear . Note: If you have multiple IP addresses to add, use the bulk import option to upload a .csv or .txt file containing the information. To remove an IP address, select the address in the list and click Remove . To remove all IP addresses listed in the window, click Clear . Note: If you have multiple IP addresses to add, use the bulk import option to upload a .csv or .txt file containing the information. Click Save . Click Save . Manage blocklists Blocklists allow you to block a sender's email address, domain, or IP address, preventing the system from delivering the messages to your mailbox. For individual mailboxes, click Blocklists in the Rackspace Email section. For the domain, click Blocklists in the Domains section. For individual mailboxes, click Blocklists in the Rackspace Email section. For the domain, click Blocklists in the Domains section. To add a domain name or email address to the blocklist, enter the domain or email address in the box, and click Add . To add a domain name or email address to the blocklist, enter the domain or email address in the box, and click Add . To remove a domain or email address, select the name in the list and click Remove . To remove all domain names or email addresses listed in the window, click Clear . Note: If you have multiple domain names or email addresses to add, use the bulk import option to upload a .csv or .txt file containing the information. To remove a domain or email address, select the name in the list and click Remove . To remove all domain names or email addresses listed in the window, click Clear . Note: add a domain name or email address to the blocklist, enter the domain or email address in the box, and click Add . To remove a domain or email address, select the name in the list and click Remove . To remove all domain names or email addresses listed in the window, click Clear . Note: If you have multiple domain names or email addresses to add, use the bulk import option to upload a .csv or .txt file containing the information. To remove a domain or email address, select the name in the list and click Remove . To remove all domain names or email addresses listed in the window, click Clear . Note: If you have multiple domain names or email addresses to add, use the bulk import option to upload a .csv or .txt file containing the information. To add an IP address to the blocklist, enter the IP address (or range) in the box and click Add . To add an IP address to the blocklist, enter the IP address (or range) in the box and click Add . To remove an IP address, select the address in the list and click Remove . To remove all IP addresses listed in the window, click Clear . Note: If you have multiple IP addresses to add, use the bulk import option to upload a .csv or .txt file containing the information. To remove an IP address, select the address in the list and click Remove . To remove all IP addresses listed in the window, click Clear . Note: If you have multiple IP addresses to add, use the bulk import option to upload a .csv or .txt file containing the information. Click Save . Click Save . Use the Feedback tab to make any comments or ask questions. You can also start a conversation with us . Updated 5 days ago",
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    "url": "https://www.rackspace.com/lp/2025-ai-research-report",
    "title": "2025 Ai Research Report | Rackspace Documentation",
    "content": "The 2025 AI Research Report The AI Acceleration Gap: Why Some Enterprises Are Surging Ahead Discover how a small group of AI Leaders is transforming business at scale — and what it takes to bridge the growing gap. A dramatic shift is underway in AI adoption. Our latest report, The AI Acceleration Gap: Why Some Enterprises Are Surging Ahead , reveals a growing divide between a breakout group of AI Leaders and everyone else. These AI Leaders — just 13% of organizations — aren't dabbling in AI. They've embedded it across business functions, integrated it into their infrastructure and developed a workforce that’s ready to work alongside it. They treat AI as a core competency, not an experiment. And the results speak volumes. AI Leaders are already reaping measurable benefits: 2x advantage in readiness, security and cultural alignment Faster ROI through hybrid cloud and operational integration Greater productivity and innovation via embedded AI agents Closing the gap isn’t just about technology; it’s about execution. This report outlines the proven strategies AI Leaders use to scale successfully — from choosing the right projects to empowering teams and measuring real impact. Whether you're leading the way or just gaining traction, you'll find practical steps to accelerate your transformation. About this report: In March and April 2025, Rackspace Technology ® and Coleman Parkes Research polled 1,420 technology decision-makers across ten countries and ten industry sectors. This global research captures timely insights into how organizations are approaching AI adoption, investment and readiness, and highlights the strategies setting today’s AI Leaders apart. You may withdraw your consent to receive additional information from Rackspace Technology at any time. Information collected in this form is subject to the Rackspace Technology Privacy Notice . ® 2025 Rackspace US, Inc. Legal Overview",
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    "url": "https://www.rackspace.com/data/managed-sql",
    "title": "Managed Sql | Rackspace Documentation",
    "content": "On this page: Overview Features Success story Resources Get started You want your business to grow and evolve while continuing to deliver the best possible service to your customers. Rackspace Technology™ supports your data with expert migrations, proactive database management for health and availability, and advanced database tuning for optimized performance. Whether your data is on dedicated infrastructure or in the cloud, we’ll help ensure maximum back-end performance and an optimized database stack. We securely power more than 30,000 mission-critical Oracle, SQL Server and MySQL database servers. Features Oracle Keep your databases running at their best with emergency troubleshooting, planning for scaling and disaster recovery. Trust us with your installation and configuration, as well as consultation for performance optimization. Pay only for what you use with convenient monthly licensing. Let our experts design and build your perfect hosting solution, or customize your solution with the security, virtualization, storage, database, backup, monitoring or professional services you need. Microsoft SQL Tap into our deep expertise to help ensure that all critical services are available, security is intact, and upgrades and patching are complete. Partner for success with a Microsoft Gold Partner and five-time hosting partner of the year. MySQL Tap into advanced expertise in configuration, performance analysis, environmental assessment, resource utilization or optimization. Let us help design and build the perfect hosting solution, or customize your solution for you. Why It’s Time for Your Company to Take Data Seriously — And How to Get Started Cloud Talk Podcast More data is generated each day than ever before. So why we doing so little with it? See More Case Stories Ready to Get Started? We’re experts on your side, doing what it takes to get the job done right — from the first consultation to your daily operations. Our approach Discover a partnership that can help you achieve more – for your people, your business and your customers – today and into the future. Consulting and Advisory Services Professional Services Managed Services Fanatical Experience™ Rackspace Fabric™ Our Expertise Explore our expert credentials and industry recognition. Recognized leadership Providing innovation and leadership in the technology services industry for 20+ years. My SQL Certified Hosting Partner Five-Time Microsoft Hosting Partner of the Year Gold Microsoft Partner Power Your Advantage Discover related solutions to help you achieve smarter business outcomes. Oracle We help you adopt new cloud-based Oracle applications and manage legacy Oracle apps and databases faster and with less risk. Microsoft Azure Data Make the most of Microsoft Azure for innovation people, your business and your customers – today and into the future. Consulting and Advisory Services Professional Services Managed Services Fanatical Experience™ Rackspace Fabric™ Our Expertise Explore our expert credentials and industry recognition. Recognized leadership Providing innovation and leadership in the technology services industry for 20+ years. My SQL Certified Hosting Partner Five-Time Microsoft Hosting Partner of the Year Gold Microsoft Partner Power Your Advantage Discover related solutions to help you achieve smarter business outcomes. Oracle We help you adopt new cloud-based Oracle applications and manage legacy Oracle apps and databases faster and with less risk. Microsoft Azure Data Make the most of Microsoft Azure for innovation, agility, cost savings and operational efficiency. Databases Deploy the right database management systems to maximize the value of your data and increase agility. Data Management Accelerate data optimization while helping to ensure security, uptime and seamless access across your organization. Data Modernization Make predictive decisions that accelerate innovation and increase ROI with integrated data architectures and AI. NoSQL Scale flexibly and easily, no matter how large your database or user base is. Related Resources Learn more about how we’re solving with relational databases. Why It’s Time for Your Company to Take Data Seriously — And How to Get Started Why It’s Time for Your Company to Take Data Seriously — And How to Get Started Multicloud Integration Powers the Intelligent Enterprise Multicloud Integration Powers the Intelligent Enterprise CCPA and the Evolving Role of Data Privacy Laws CCPA and the Evolving Role of Data Privacy Laws Ready to get started? Ready to get started? Fill out the form to be connected to one of our experts. Fill out the form to be connected to one of our experts. By submitting this form, I acknowledge that someone from Rackspace Technology will contact me via email or phone to discuss my request. You may withdraw your consent to receive additional information from Rackspace Technology at any time. Information collected in this form is subject to the Rackspace Technology Privacy Notice . Rackspace Technology Support To create a ticket or chat with a specialist regarding your account, log into your account. Legacy Datapipe One (Service Now) Rackspace Sovereign Services UK Support Phone 1-800-961-4454 International Support +1-512-361-4935 Help Documentation Support Documentation API Documentation System status Email & Apps system status Rackspace system status Rackspace Technology Careers Rackspace Technology accelerates the value of the cloud during every phase of a customer’s digital transformation. Join us on our mission.",
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    "url": "https://docs.rackspace.com/docs/email-domain-tools-cloud-office-control-panel",
    "title": "Email Domain Tools Cloud Office Control Panel | Rackspace Documentation",
    "content": "You can use the Domains > Tools section of the Cloud Office Control Panel to configure various domain-wide settings and tools. The following articles provide instructions for using these settings and tools: Split Domain Routing Email Everyone Set an email catch-all address Migrations FAQ Updated 5 days ago",
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  {
    "url": "https://docs.rackspace.com/docs/export-an-archive-when-cancelling-your-account",
    "title": "Export An Archive When Cancelling Your Account | Rackspace Documentation",
    "content": "Before you cancel a Cloud Office account, you should plan how to preserve your archived email data. Archives typically export small numbers of archived items rather than the entire archive. Therefore, you must plan before exporting an archive and set aside an appropriate amount of time for completion. Prerequisites Applies to: Administrator For more information on prerequisite terminology, see Cloud Office support terminology . Export options avaliable When cancelling services with Cloud Office, the following options are available for preserving your archive after account cancellation: Migrate your archive using Sonian (recommended) Archiving services are provided by Rackspace’s partner, Sonian Inc. The Sonian cloud email archiving solution is compatible with all of leading email service providers such as Office 365, Gmail, and Exchange. This option requires no additional work. You maintain uninterrupted access to all archive data and attachments. To move archiving support to Sonian directly, simply click Transfer to Sonain , complete the short form on the page that follows, and Sonian will contact you to ensure a seamless transition of your existing archive to your new mail service. Export you own archive Warning: If you reach your cancellation date before completing the archive export, the export will be cancelled and you will be unable to retrieve the rest of your archive data. If you want to export your own archive considerations, the following before deciding to export an archive. Complete your archive export before setting a cancellation date for your Cloud Office account. Archive exports can take an extended period of time to complete. Be prepared for a completion time of several weeks to a few months. Decide whether to export in a PST or an EML format. Although PST is a more well-known format, exporting in EML is easier to search, faster to produce, and cheaper. In most cases, more data means a longer and more expensive export if you request a bulk export from Support. If you want to export specific items, such as messages from a particular sender, or messages delivered within a specific time frame, exporting search results is a more efficient option. For information about how to export search results, see Export archive search results in Cloud Office . You can use the following methods to export your data from your Rackspace Archiving account: Export your data from the Archive Manager by creating searches and exporting the results of the searches. For information about how to export the results of a search, see Export archive search results in In most cases, more data means a longer and more expensive export if you request a bulk export from Support. If you want to export specific items, such as messages from a particular sender, or messages delivered within a specific time frame, exporting search results is a more efficient option. For information about how to export search results, see Export archive search results in Cloud Office . You can use the following methods to export your data from your Rackspace Archiving account: Export your data from the Archive Manager by creating searches and exporting the results of the searches. For information about how to export the results of a search, see Export archive search results in Cloud Office . Note: You can export searches with a maximum of 30,000 results and a total size of 20 GB. Export your data from the Archive Manager by creating searches and exporting the results of the searches. For information about how to export the results of a search, see Export archive search results in Cloud Office . Note: You can export searches with a maximum of 30,000 results and a total size of 20 GB. To export an entire archive, divide your searches into monthly intervals for the duration of the archive's existence. Note: Searches do not build instantly. Be sure to consider this when determining your cancellation date. To export an entire archive, divide your searches into monthly intervals for the duration of the archive's existence. Note: Searches do not build instantly. Be sure to consider this when determining your cancellation date. If you require a bulk export of your archived data, our support team can perform the export and provide you with links from which you can download your data directly. If you require a bulk export of your archived data, our support team can perform the export and provide you with links from which you can download your data directly. Bulk exports require an extended amount of time to complete. They can take several weeks to a few months to finish. Bulk exports require an extended amount of time to complete. They can take several weeks to a few months to finish. You must contact Support directly to request a bulk archive export be scheduled. You must contact Support directly to request a bulk archive export be scheduled. The pricing for a bulk export is a one-time fee and varies by amount of data as well as data format. Note: Support cannot provide a quote for the price of requested bulk exports. This is because the total size of the export cannot be determined until it is completed and fully exported. The archive size displayed in your archive portal is the size of your article in compressed form. After exports require an extended amount of time to complete. They can take several weeks to a few months to finish. You must contact Support directly to request a bulk archive export be scheduled. You must contact Support directly to request a bulk archive export be scheduled. The pricing for a bulk export is a one-time fee and varies by amount of data as well as data format. Note: Support cannot provide a quote for the price of requested bulk exports. This is because the total size of the export cannot be determined until it is completed and fully exported. The archive size displayed in your archive portal is the size of your article in compressed form. After your archive is decompressed, it is larger than the size displayed in the portal. The size displayed in the portal also doesn’t include the size of attachments, which could increase the total size after decompression. Updated 5 days ago",
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  {
    "url": "https://docs.rackspace.com/reference/rackspace-cloud-feedstm-api-10",
    "title": "Rackspace Cloud Feedstm Api 10 | Rackspace Documentation",
    "content": "Getting Started Guide Developer Guide Cloud Feeds Archiving Guide API Reference About this API Getting Started Guide Prerequisites Get your credentials Sending API requests Using cURL Authenticate Token-based authentication by using cURL Send an authentication request Review the authentication response Configure environment variables Create environment variables Authenticate using basic authentication Required authorization roles Using Cloud Feeds Reading a feed Navigating through feeds Cloud Feeds query parameters Filtering entries by using the marker parameter Filtering by categories Advanced filtering by using AND, OR, and NOT Filtering by time stamp Support for weak ETags Best practices for consumers Developer Guide Cloud Feeds concepts General API information Cloud Feeds Archiving Guide Archiving overview Archiving Configuration API operations Elements of the Archiving Configuration API Archiving Configuration API service endpoint RBAC Roles for the Archiving Configuration API RBAC roles for accessing archived feeds Configuring Cloud Feeds archiving settings Working with archived feeds Downloading archived feeds Navigating archived feeds Format of archived feeds API Reference Cloud Autoscale Get feed for Autoscale events Request Response Get Autoscale event by ID Request Message samples Actions on behalf of user event message, v1 Response Cloud Backup Get feed for Backup events Request Response Get Backup event by ID Request Message samples Inbound bandwidth event message, v1 Outbound bandwidth usage event message, v1 Periodic license event message, version 1 Periodic license event message, version 2 Cloud backup files storage event message, version 1 Response Cloud Big Data Get feed for Big Data events Request Response Get Big Data event by ID Request Message samples Big Data cluster usage event message event, v1 Big Data cluster usage event message event, v2 Response Cloud Block Storage Get feed for Block Storage events Request Response Get Block Storage event by ID Request Message samples Usage fields related to snapshot event message, v1 Usage fields related to volume event message, v1 Response CDN feed Get feed for CDN events Request Response Get Rackspace CDN event by ID Request Message samples Bandwidth usage information event message, v1 Bandwidth usage information event, v2 Requests usage information event message, v1 Requests usage information event message, v2 SSL certificate information event message, v1 Response Cloud Databases Get feed for Databases events Request Response Get Databases event by ID Request Message samples User fields event message, v1 User fields event message, v2 User fields event message, v3 Response Feeds User Access Events Get feed for Cloud Usage fields related to volume event message, v1 Response CDN feed Get feed for CDN events Request Response Get Rackspace CDN event by ID Request Message samples Bandwidth usage information event message, v1 Bandwidth usage information event, v2 Requests usage information event message, v1 Requests usage information event message, v2 SSL certificate information event message, v1 Response Cloud Databases Get feed for Databases events Request Response Get Databases event by ID Request Message samples User fields event message, v1 User fields event message, v2 User fields event message, v3 Response Feeds User Access Events Get feed for Cloud Feeds events Request Response Get Feeds access event by ID Request Message samples User access event message Response Cloud Files Get feed for Files events Request Response Get Files event by ID Request Message samples Cloud Files bandwidth usage information, v1 Cloud Files CDN usage information, v1 Cloud Files storage usage information event, v1 Response Identity Get feed for Identity events Request Response Get Identity event by ID Request Message samples Invalidation event message for the token, version 1 Create a user token revocation record (TRR) event message, version 1 Identity user messages event, version 1 Identity user messages event, version 2 Response Identity User Access Events Get feed for Identity acesss events Request Response Get Identity user access event by ID Request Message samples Get user access event message Response Cloud Load Balancers Get feed for Load Balancer events Request Response Get Load Balancers event by ID Request Message samples Lbaas load balancers delete event, v1 Load balancer health monitor events, v1 Load balancer system event, version 1 LbaaS node events, v1 LBaaS virtual IP events, v1 Cloud Load Balancer usage fields, v1 Response Rackspace Monitoring Get feed for Monitoring events Request Response Get Monitoring event by ID Request Message samples Usage fields event message, v1 Usage fields event message, v2 Response Cloud Queues Get feed for Queues events Request Response Get Queues event by ID Request Message samples Queue request count usage message, v1 Queue bandwidth usage message, v1 Response Cloud Servers Open Stack Get feed for Servers (Open Stack) events Request Response Get Servers (Open Stack) event by ID Request Response Get Red Hat Enterprise Linux user access event by ID Request Message samples Red Hat license usage message event, v1 Response Nova User Access Events Get feed for Servers (Open Stack) access events Request Response Get Servers (Open Stack) user access event by ID Request Message samples event message, v2 Response Cloud Queues Get feed for Queues events Request Response Get Queues event by ID Request Message samples Queue request count usage message, v1 Queue bandwidth usage message, v1 Response Cloud Servers Open Stack Get feed for Servers (Open Stack) events Request Response Get Servers (Open Stack) event by ID Request Response Get Red Hat Enterprise Linux user access event by ID Request Message samples Red Hat license usage message event, v1 Response Nova User Access Events Get feed for Servers (Open Stack) access events Request Response Get Servers (Open Stack) user access event by ID Request Message samples User access event message Response Cloud Servers Get feed for Servers events Request Response Get Cloud Servers event by ID Request Message samples Cloud servers usage slice bandwidth message, v1 Cloud servers heartbeat message for hypervisor QBs, v1 Cloud servers image action event, v1 Usage event message to associate an additional IP Slice action event message, v1 Slice usage event message, v1 Server down event message, v1 Server down event message, v2 Response Get Red Hat Enterprise Linux server event by ID Request Message samples Red Hat License usage message event, v1 Response About this API Getting Started Guide Prerequisites Get your credentials Sending API requests Using cURL Using cURL Authenticate Token-based authentication by using cURL Send an authentication request Review the authentication response Configure environment variables Create environment variables Token-based authentication by using cURL Send an authentication request Review the authentication response Configure environment variables Create environment variables Send an authentication request Review the authentication response Configure environment variables Create environment variables Create environment variables Authenticate using basic authentication Required authorization roles Using Cloud Feeds Reading a feed Navigating through feeds Cloud Feeds query parameters Filtering entries by using the marker parameter Filtering by categories Advanced filtering by using AND, OR, and NOT Filtering by time stamp Support for weak ETags Best practices for consumers Reading a feed Navigating through feeds Cloud Feeds query parameters Filtering entries by using the marker parameter Filtering by categories Advanced filtering by using AND, OR, and NOT Advanced filtering by using AND, OR, and NOT Filtering by time stamp Support for weak ETags Best practices for consumers Developer Guide Cloud Feeds concepts General API information Cloud Feeds Archiving Guide Archiving overview Archiving Configuration API operations Elements of the Archiving Configuration API Archiving Configuration API service endpoint RBAC Roles for the Archiving Configuration API RBAC roles for accessing archived feeds Configuring Cloud Feeds archiving settings Working with archived ETags Best practices for consumers Reading a feed Navigating through feeds Cloud Feeds query parameters Filtering entries by using the marker parameter Filtering by categories Advanced filtering by using AND, OR, and NOT Advanced filtering by using AND, OR, and NOT Filtering by time stamp Support for weak ETags Best practices for consumers Developer Guide Cloud Feeds concepts General API information Cloud Feeds Archiving Guide Archiving overview Archiving Configuration API operations Elements of the Archiving Configuration API Archiving Configuration API service endpoint RBAC Roles for the Archiving Configuration API RBAC roles for accessing archived feeds Configuring Cloud Feeds archiving settings Working with archived feeds Downloading archived feeds Navigating archived feeds Format of archived feeds Archiving Configuration API operations Elements of the Archiving Configuration API Archiving Configuration API service endpoint RBAC Roles for the Archiving Configuration API RBAC roles for accessing archived feeds Configuring Cloud Feeds archiving settings Elements of the Archiving Configuration API Archiving Configuration API service endpoint RBAC Roles for the Archiving Configuration API RBAC roles for accessing archived feeds RBAC roles for accessing archived feeds Configuring Cloud Feeds archiving settings Working with archived feeds Downloading archived feeds Navigating archived feeds Format of archived feeds Downloading archived feeds Navigating archived feeds Format of archived feeds API Reference Cloud Autoscale Get feed for Autoscale events Request Response Get Autoscale event by ID Request Message samples Actions on behalf of user event message, v1 Response Get feed for Autoscale events Request Response Request Response Get Autoscale event by ID Request Message samples Actions on behalf of user event message, v1 Response Request Message samples Actions on behalf of user event message, v1 Actions on behalf of user event message, v1 Response Cloud Backup Get feed for Backup events Request Response Get Backup event by ID Request Message samples Inbound bandwidth event message, v1 Outbound bandwidth usage event message, v1 Periodic license event message, version 1 Periodic license event message, version 2 Cloud backup files storage event message, version 1 Response Get feed for Backup events Request Response Request Response Get Backup event by ID Request Message samples Inbound bandwidth event message, v1 Outbound bandwidth usage event message, v1 Periodic license event message, version 1 Periodic license event message, version 2 Cloud backup files storage event message, version 1 Response Request Message samples Inbound bandwidth event message, v1 Outbound bandwidth usage event message, v1 Periodic license event message, version 1 Periodic license event message, version 2 Cloud backup files storage event message, ic license event message, version 1 Periodic license event message, version 2 Cloud backup files storage event message, version 1 Response Get feed for Backup events Request Response Request Response Get Backup event by ID Request Message samples Inbound bandwidth event message, v1 Outbound bandwidth usage event message, v1 Periodic license event message, version 1 Periodic license event message, version 2 Cloud backup files storage event message, version 1 Response Request Message samples Inbound bandwidth event message, v1 Outbound bandwidth usage event message, v1 Periodic license event message, version 1 Periodic license event message, version 2 Cloud backup files storage event message, version 1 Inbound bandwidth event message, v1 Outbound bandwidth usage event message, v1 Periodic license event message, version 1 Periodic license event message, version 2 Cloud backup files storage event message, version 1 Response Cloud Big Data Get feed for Big Data events Request Response Get Big Data event by ID Request Message samples Big Data cluster usage event message event, v1 Big Data cluster usage event message event, v2 Response Get feed for Big Data events Request Response Request Response Get Big Data event by ID Request Message samples Big Data cluster usage event message event, v1 Big Data cluster usage event message event, v2 Response Request Message samples Big Data cluster usage event message event, v1 Big Data cluster usage event message event, v2 Big Data cluster usage event message event, v1 Big Data cluster usage event message event, v2 Response Cloud Block Storage Get feed for Block Storage events Request Response Get Block Storage event by ID Request Message samples Usage fields related to snapshot event message, v1 Usage fields related to volume event message, v1 Response Get feed for Block Storage events Request Response Request Response Get Block Storage event by ID Request Message samples Usage fields related to snapshot event message, v1 Usage fields related to volume event message, v1 Response Request Message samples Usage fields related to snapshot event message, v1 Usage fields related to volume event message, v1 Usage fields related to snapshot event message, v1 Usage fields related to volume event message, v1 Response CDN feed Get feed for CDN events Request Response Get Rackspace CDN event by ID Request Message samples Bandwidth usage information event message, v1 Bandwidth usage information event, v2 Requests usage information event message, v1 Requests usage information event message, v2 SSL certificate information event message, v1 Response Get feed for CDN events Request Response Request Response Get Rackspace CDN event by ID Request Message samples Bandwidth related to snapshot event message, v1 Usage fields related to volume event message, v1 Usage fields related to snapshot event message, v1 Usage fields related to volume event message, v1 Response CDN feed Get feed for CDN events Request Response Get Rackspace CDN event by ID Request Message samples Bandwidth usage information event message, v1 Bandwidth usage information event, v2 Requests usage information event message, v1 Requests usage information event message, v2 SSL certificate information event message, v1 Response Get feed for CDN events Request Response Request Response Get Rackspace CDN event by ID Request Message samples Bandwidth usage information event message, v1 Bandwidth usage information event, v2 Requests usage information event message, v1 Requests usage information event message, v2 SSL certificate information event message, v1 Response Request Message samples Bandwidth usage information event message, v1 Bandwidth usage information event, v2 Requests usage information event message, v1 Requests usage information event message, v2 SSL certificate information event message, v1 Bandwidth usage information event message, v1 Bandwidth usage information event, v2 Requests usage information event message, v1 Requests usage information event message, v2 SSL certificate information event message, v1 Response Cloud Databases Get feed for Databases events Request Response Get Databases event by ID Request Message samples User fields event message, v1 User fields event message, v2 User fields event message, v3 Response Get feed for Databases events Request Response Request Response Get Databases event by ID Request Message samples User fields event message, v1 User fields event message, v2 User fields event message, v3 Response Request Message samples User fields event message, v1 User fields event message, v2 User fields event message, v3 User fields event message, v1 User fields event message, v2 User fields event message, v3 Response Feeds User Access Events Get feed for Cloud Feeds events Request Response Get Feeds access event by ID Request Message samples User access event message Response Get feed for Cloud Feeds events Request Response Request Response Get Feeds access event by ID Request Message samples User access event message Response Request Message samples User access event message User access event message Response Cloud Files Get feed for Files events Request Response Get Files event by ID Request Message samples Cloud Files bandwidth usage information, v1 Cloud Files CDN usage information, v1 Cloud Files storage usage information event, v1 Response Get feed for Files events Request Response Request Response Get Files event message, v3 Response Feeds User Access Events Get feed for Cloud Feeds events Request Response Get Feeds access event by ID Request Message samples User access event message Response Get feed for Cloud Feeds events Request Response Request Response Get Feeds access event by ID Request Message samples User access event message Response Request Message samples User access event message User access event message Response Cloud Files Get feed for Files events Request Response Get Files event by ID Request Message samples Cloud Files bandwidth usage information, v1 Cloud Files CDN usage information, v1 Cloud Files storage usage information event, v1 Response Get feed for Files events Request Response Request Response Get Files event by ID Request Message samples Cloud Files bandwidth usage information, v1 Cloud Files CDN usage information, v1 Cloud Files storage usage information event, v1 Response Request Message samples Cloud Files bandwidth usage information, v1 Cloud Files CDN usage information, v1 Cloud Files storage usage information event, v1 Cloud Files bandwidth usage information, v1 Cloud Files CDN usage information, v1 Cloud Files storage usage information event, v1 Response Identity Get feed for Identity events Request Response Get Identity event by ID Request Message samples Invalidation event message for the token, version 1 Create a user token revocation record (TRR) event message, version 1 Identity user messages event, version 1 Identity user messages event, version 2 Response Get feed for Identity events Request Response Request Response Get Identity event by ID Request Message samples Invalidation event message for the token, version 1 Create a user token revocation record (TRR) event message, version 1 Identity user messages event, version 1 Identity user messages event, version 2 Response Request Message samples Invalidation event message for the token, version 1 Create a user token revocation record (TRR) event message, version 1 Identity user messages event, version 1 Identity user messages event, version 2 Invalidation event message for the token, version 1 Create a user token revocation record (TRR) event message, version 1 Identity user messages event, version 1 Identity user messages event, version 2 Response Identity User Access Events Get feed for Identity acesss events Request Response Get Identity user access event by ID Request Message samples Get user access event message Response Get feed for Identity acesss events Request Response Request Response Get Identity user access event by ID Request Message samples Get user access event message Response Request Message samples Get user access event message Get user access event message Response Cloud Load Balancers Get feed for Load Balancer events Request Response Get Load Balancers event by ID Request Message samples Lbaas load balancers token revocation record (TRR) event message, version 1 Identity user messages event, version 1 Identity user messages event, version 2 Response Identity User Access Events Get feed for Identity acesss events Request Response Get Identity user access event by ID Request Message samples Get user access event message Response Get feed for Identity acesss events Request Response Request Response Get Identity user access event by ID Request Message samples Get user access event message Response Request Message samples Get user access event message Get user access event message Response Cloud Load Balancers Get feed for Load Balancer events Request Response Get Load Balancers event by ID Request Message samples Lbaas load balancers delete event, v1 Load balancer health monitor events, v1 Load balancer system event, version 1 LbaaS node events, v1 LBaaS virtual IP events, v1 Cloud Load Balancer usage fields, v1 Response Get feed for Load Balancer events Request Response Request Response Get Load Balancers event by ID Request Message samples Lbaas load balancers delete event, v1 Load balancer health monitor events, v1 Load balancer system event, version 1 LbaaS node events, v1 LBaaS virtual IP events, v1 Cloud Load Balancer usage fields, v1 Response Request Message samples Lbaas load balancers delete event, v1 Load balancer health monitor events, v1 Load balancer system event, version 1 LbaaS node events, v1 LBaaS virtual IP events, v1 Cloud Load Balancer usage fields, v1 Lbaas load balancers delete event, v1 Load balancer health monitor events, v1 Load balancer system event, version 1 LbaaS node events, v1 LBaaS virtual IP events, v1 Cloud Load Balancer usage fields, v1 Response Rackspace Monitoring Get feed for Monitoring events Request Response Get Monitoring event by ID Request Message samples Usage fields event message, v1 Usage fields event message, v2 Response Get feed for Monitoring events Request Response Request Response Get Monitoring event by ID Request Message samples Usage fields event message, v1 Usage fields event message, v2 Response Request Message samples Usage fields event message, v1 Usage fields event message, v2 Usage fields event message, v1 Usage fields event message, v2 Response Cloud Queues Get feed for Queues events Request Response Get Queues event by ID Request Message samples Queue request count usage message, v1 Queue bandwidth usage message, v1 Response Get feed for Queues events Request Response Request Message samples Usage fields event message, v1 Usage fields event message, v2 Response Get feed for Monitoring events Request Response Request Response Get Monitoring event by ID Request Message samples Usage fields event message, v1 Usage fields event message, v2 Response Request Message samples Usage fields event message, v1 Usage fields event message, v2 Usage fields event message, v1 Usage fields event message, v2 Response Cloud Queues Get feed for Queues events Request Response Get Queues event by ID Request Message samples Queue request count usage message, v1 Queue bandwidth usage message, v1 Response Get feed for Queues events Request Response Request Response Get Queues event by ID Request Message samples Queue request count usage message, v1 Queue bandwidth usage message, v1 Response Request Message samples Queue request count usage message, v1 Queue bandwidth usage message, v1 Queue request count usage message, v1 Queue bandwidth usage message, v1 Response Cloud Servers Open Stack Get feed for Servers (Open Stack) events Request Response Get Servers (Open Stack) event by ID Request Response Get Red Hat Enterprise Linux user access event by ID Request Message samples Red Hat license usage message event, v1 Response Get feed for Servers (Open Stack) events Request Response Request Response Get Servers (Open Stack) event by ID Request Response Request Response Get Red Hat Enterprise Linux user access event by ID Request Message samples Red Hat license usage message event, v1 Response Request Message samples Red Hat license usage message event, v1 Red Hat license usage message event, v1 Response Nova User Access Events Get feed for Servers (Open Stack) access events Request Response Get Servers (Open Stack) user access event by ID Request Message samples User access event message Response Get feed for Servers (Open Stack) access events Request Response Request Response Get Servers (Open Stack) user access event by ID Request Message samples User access event message Response Request Message samples User access event message User access event message Response Cloud Servers Get feed for Servers events Request Response Get Cloud Servers event by ID Request Message samples Cloud servers usage slice bandwidth message, v1 Cloud servers heartbeat message for hypervisor QBs, v1 Cloud servers image action event, v1 Usage event message to associate an additional IP Slice action event message, v1 Slice usage event message, v1 Server down event message, v1 Server down event message, v2 Response Get Red Hat Enterprise Linux server event by ID Request Message samples Red Hat License usage message event, Request Message samples User access event message Response Request Message samples User access event message User access event message Response Cloud Servers Get feed for Servers events Request Response Get Cloud Servers event by ID Request Message samples Cloud servers usage slice bandwidth message, v1 Cloud servers heartbeat message for hypervisor QBs, v1 Cloud servers image action event, v1 Usage event message to associate an additional IP Slice action event message, v1 Slice usage event message, v1 Server down event message, v1 Server down event message, v2 Response Get Red Hat Enterprise Linux server event by ID Request Message samples Red Hat License usage message event, v1 Response Get feed for Servers events Request Response Request Response Get Cloud Servers event by ID Request Message samples Cloud servers usage slice bandwidth message, v1 Cloud servers heartbeat message for hypervisor QBs, v1 Cloud servers image action event, v1 Usage event message to associate an additional IP Slice action event message, v1 Slice usage event message, v1 Server down event message, v1 Server down event message, v2 Response Request Message samples Cloud servers usage slice bandwidth message, v1 Cloud servers heartbeat message for hypervisor QBs, v1 Cloud servers image action event, v1 Usage event message to associate an additional IP Slice action event message, v1 Slice usage event message, v1 Server down event message, v1 Server down event message, v2 Cloud servers usage slice bandwidth message, v1 Cloud servers heartbeat message for hypervisor QBs, v1 Cloud servers image action event, v1 Usage event message to associate an additional IP Slice action event message, v1 Slice usage event message, v1 Server down event message, v1 Server down event message, v2 Response Get Red Hat Enterprise Linux server event by ID Request Message samples Red Hat License usage message event, v1 Response Request Message samples Red Hat License usage message event, v1 Red Hat License usage message event, v1 Response",
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    "url": "https://docs.rackspace.com/docs/amazon-web-services",
    "title": "Amazon Web Services | Rackspace Documentation",
    "content": "This Product Guide provides a detailed look at how Rackspace delivers our Fanatical Support for AWS offering. It covers core concepts (such as the AWS account structure , and Rackspace features ) and advanced concepts (such as providing access requests to instances through Rackspace Passport and accessing audit logs through Rackspace Logbook ). For general information on the offering, visit https://www.rackspace.com/aws . To sign up, visit contact us . Updated 5 days ago",
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    "url": "https://www.rackspace.com/about/responsibility",
    "title": "Responsibility | Rackspace Documentation",
    "content": "Our commitment to corporate sustainability Since our inception, Rackspace Technology has built a rich history focused on sustainability. Our latest Environmental, Social and Governance Report goes into great detail about all that we’re doing to build and promote a sustainable future. This report highlights our recent creation of a new role within senior leadership of President of Technology and Sustainability. It also shines light on recent industry recognition we’ve received for our efforts to promote sustainability and conserve resources. Download your copy of the 2025 Sustainability Report. Download now Executing a sustainability strategy built on minimizing waste and maximizing efficiency Our sustainability strategy is built on our commitment to giving more than we take from our planet. One way we bring this commitment to life is through the adoption of renewable energy and adherence to conservation practices across all our facilities. Our dedication to sustainability extends beyond our immediate operations. We also place a strong focus on the development and delivery of innovative solutions that minimize waste and promote efficiency for our customers. By developing and offering customer solutions that emphasize efficiency, we advance our own sustainability goals while leading the way in the delivery of innovative, eco-friendly technologies. Read Rackspace Technology UK Carbon Reduction Plan (CRP) → Download Rackspace Technology Environmental Policy → Incorporating sustainability into partner agreements Environmental sustainability is central to our agreements with external partners. We strive to engage with suppliers who adhere to stringent standards against the use of conflict minerals, and who embrace full lifecycle sustainability in their products and services. We actively seek to ensure that each link in our supply chain embodies our commitment to sustainability. This means selecting suppliers who strive to minimize environmental impacts while upholding strong social and governance standards. Sustainability in action Industry recognition Over the course of 2023, we were proud of the recognition bestowed upon us by our industry peers. Recent accolades include: Being named the AWS North America Sustainability Partner of the Year Receiving recognition at the ESGBusiness Awards Recognition of Srini Koushik, our President of Technology and Sustainability, by SustainableIT.org Receiving the VMware 2023 Lifecycle Services Award for the Americas region Our move to a more efficient office Our transition to a new facility for our San Antonio headquarters will result in a reduced carbon footprint. We expect to see a reduction of 6,007 tons of Scope 1 and Scope 2 CO2 emissions. This will contribute to a 5% overall reduction in CO2 emission, based on 2022 data. Partnerships with Dell AWS North America Sustainability Partner of the Year Receiving recognition at the ESGBusiness Awards Recognition of Srini Koushik, our President of Technology and Sustainability, by SustainableIT.org Receiving the VMware 2023 Lifecycle Services Award for the Americas region Our move to a more efficient office Our transition to a new facility for our San Antonio headquarters will result in a reduced carbon footprint. We expect to see a reduction of 6,007 tons of Scope 1 and Scope 2 CO2 emissions. This will contribute to a 5% overall reduction in CO2 emission, based on 2022 data. Partnerships with Dell and VMware We have a lengthy track record of maintaining a focus on sustainability with two industry leaders: Dell Technologies and VMware. By outfitting over 40 global data centers with Dell hardware, we have helped to lower energy demands and operating costs for customers. Our collaboration with VMware helps customers leverage next-generation cloud technologies in conjunction with VMware solutions. 2025 Sustainability Report Delivering solutions that drive innovation and positive impact See how we have deepened our emissions measurement capabilities, enhanced operational efficiency across key facilities and expanded the role our services play in helping customers pursue their own sustainability goals. Ready to start the conversation? We’re experts on your side, doing what it takes to get the job done right — from the first consultation to your daily operations.",
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  {
    "url": "https://docs.rackspace.com/reference/cloud-identity-v2-api-reference",
    "title": "Cloud Identity V2 Api Reference | Rackspace Documentation",
    "content": "Learn about the available Identity API resources and methods and see request and response examples. Some of the Identity API operations require only the core authentication service API v2.0 and some require extensions to the API. If an extension is required, it is available in the Rackspace implementation of the OpenStack Identity (keystone) service. You can learn how to create API requests and understand the responses for operations that require extensions by reviewing the sample requests and responses included in this API reference. For more information about the available extensions, see API extensions . API contract version API extensions Support PIN Users Roles resource Authentication tokens Tenants Domains Secret questions and answers Multi-factor authentication Identity provider",
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  {
    "url": "https://www.rackspace.com/industry/education",
    "title": "Education | Rackspace Documentation",
    "content": "On this page: Overview Solutions Customer success Get started Higher education institutions are under increasing pressure to deliver distance learning, while at the same time meeting security and compliance requirements. Yet, they’re often locked into the high capital expenditures that come with aging data centers, long-term contracts and legacy applications. Join the universities and online institutions that rely on Rackspace Technology as a trusted advisor for their digital transformation. Our experts can help you deliver on-demand courses and critical resources, so you can focus on educating students and inspiring them to be passionate lifelong learners. Purdue University’s upgraded cloud platform allows students and faculty to quickly spin up new server clusters, work across different operating systems and access the latest technology on a semester-by-semester basis. Use cases Cost efficiency Traditional data centers and legacy applications often hold educational organizations back from implementing technology-enabled innovation. They’re also struggling with legacy cultures and contracts and limited access to IT talent. To combat these challenges, they’re turning to the managed cloud. In a managed cloud, organizations can take advantage of automated risk management, security and compliance — so they can build modern online educational services. Consolidation and optimization When your students rely on your online services, uptime, speed and reliability are essential. To address this need, institutions are looking to consolidate data centers, reduce the number of vendors and speed up time-to-value for their online learning services. Our migration specialists can help you craft a cloud migration and data center consolidation strategy that recognizes your school's realities and goals. We can also assist with disaster recovery planning and implementation. Secure data and apps The people you serve expect you to protect their personal information. It’s your responsibility to restrict access to authorized personnel only. What precautions are you taking to ensure their personal, financial and other sensitive data is secure? Our dedicated hosting environment is PCI certified to meet stringent security standards for storing and managing data. We also offer Managed Security Services to help protect your organization from persistent threats and cyberattacks. Update legacy systems By integrating cloud into your infrastructure, you can provide instructors, administrators and students with the technologies they require — while providing a safe way for them to store, process and analyze data. We’ll show you how to leverage the capabilities of new technology — and use what you have more effectively — to help you control costs and optimize what you spend while improving your level of service. Scale your services Your success delivering services to the is secure? Our dedicated hosting environment is PCI certified to meet stringent security standards for storing and managing data. We also offer Managed Security Services to help protect your organization from persistent threats and cyberattacks. Update legacy systems By integrating cloud into your infrastructure, you can provide instructors, administrators and students with the technologies they require — while providing a safe way for them to store, process and analyze data. We’ll show you how to leverage the capabilities of new technology — and use what you have more effectively — to help you control costs and optimize what you spend while improving your level of service. Scale your services Your success delivering services to the masses — whether in traditional or online classrooms — relies on your ability to efficiently scale your services. Let us show you how to adjust resources according to demand, so you pay only for what you need. We can also help make sure your applications are available to staff and students — wherever they are — using their preferred device. Reliable performance As your customer base grows, it becomes increasingly important to provide a consistent, high-quality experience for your users — no matter where they are. To be successful, your services need to remain accessible at all times. Our world-class data centers are monitored around-the-clock by highly trained engineers to ensure the reliability of our infrastructure — and provide the performance you need to deliver your services globally. We back it 24x7x365 with support from experts and our 100% Network Uptime Guarantee. \"The Rackspace Technology team worked with us shoulder-to-shoulder on campus. Rackspace ultimately helped us with a mindset shift too, to become a service broker for a dynamic organization and no longer just stacking assets.\" See More Case Studies Our approach Discover a partnership that can help you achieve more – for your people, your business and your customers – today and into the future. Consulting and Advisory Services Professional Services Managed Services Fanatical Experience™ Rackspace Fabric™ Decades of expertise matched with thousands of experts Expert guidance so you can maximize the benefits of modern cloud. Ready to start the conversation? Ready to start the conversation? Fill out the form to be connected to one of our experts. Fill out the form to be connected to one of our experts. By submitting this form, I acknowledge that someone from Rackspace Technology will contact me via email or phone to discuss my request. You may withdraw your consent to receive additional information from Rackspace Technology at any time. Information collected in this form is subject to the Rackspace Technology Privacy Notice . Rackspace Technology Support Fanatical Experience™ Rackspace Fabric™ Decades of expertise matched with thousands of experts Expert guidance so you can maximize the benefits of modern cloud. Ready to start the conversation? Ready to start the conversation? Fill out the form to be connected to one of our experts. Fill out the form to be connected to one of our experts. By submitting this form, I acknowledge that someone from Rackspace Technology will contact me via email or phone to discuss my request. You may withdraw your consent to receive additional information from Rackspace Technology at any time. Information collected in this form is subject to the Rackspace Technology Privacy Notice . Rackspace Technology Support To create a ticket or chat with a specialist regarding your account, log into your account. Legacy Datapipe One (Service Now) Rackspace Sovereign Services UK Support Phone 1-800-961-4454 International Support +1-512-361-4935 Help Documentation Support Documentation API Documentation System status Email & Apps system status Rackspace system status Rackspace Technology Careers Rackspace Technology accelerates the value of the cloud during every phase of a customer’s digital transformation. Join us on our mission.",
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    "url": "http://docs-ospc.rackspace.com/cloud-block-storage/v1",
    "title": "V1 | Rackspace Documentation",
    "content": "End-to-End Multicloud Solutions. Solving Together.™ Learn more at Rackspace.com Rackspace Cloud Block Storage API 1.0 # Last updated: Aug 18, 2025 Rackspace Cloud Block Storage enables customers to mount drives or volumes to their Rackspace Next Generation Cloud Servers™ and OnMetal™ Cloud Servers. The primary use cases for Cloud Block Storage are to enable you to perform the following tasks: Scale your storage independently from your compute resources. Scale your storage independently from your compute resources. Use high performance storage to serve database or I/O-intensive applications. Use high performance storage to serve database or I/O-intensive applications. Rackspace Cloud Block Storage provides the following offerings: The ability to mount a drive to a Cloud Server to scale storage without paying for more compute capability. The ability to mount a drive to a Cloud Server to scale storage without paying for more compute capability. A standard speed option at a low cost/gigabyte (GB) using SATA drives for customers who just need additional storage on their Cloud Server. A standard speed option at a low cost/gigabyte (GB) using SATA drives for customers who just need additional storage on their Cloud Server. A high performance option for databases and high performance applications, leveraging solid state drives (SSDs) for speed (at a higher cost/GB). A high performance option for databases and high performance applications, leveraging solid state drives (SSDs) for speed (at a higher cost/GB). Note Cloud Block Storage is an add-on feature to Next Generation Cloud Servers and OnMetal Cloud Servers. Customers can not attach Cloud Block Storage volumes to other instances, like first generation Cloud Servers. Cloud Block Storage is a multi-tenant rather than a dedicated service. When volumes are destroyed, Rackspace keeps that disk space unavailable until zeros have been written to the space to ensure that data is not accessible by any other customers. Cloud Block Storage allows you to create snapshots that you can save, list, and restore. Cloud Block Storage is built on the OpenStack Cinder project. For more information about OpenStack Cinder, see the OpenStack Block Storage API v1 Reference . This guide is intended to assist software developers who want to develop applications by using the REST application programming interface (API) for the Rackspace Cloud Block Storage service. To use the information provided here, you should have a general understanding volumes are destroyed, Rackspace keeps that disk space unavailable until zeros have been written to the space to ensure that data is not accessible by any other customers. Cloud Block Storage allows you to create snapshots that you can save, list, and restore. Cloud Block Storage is built on the OpenStack Cinder project. For more information about OpenStack Cinder, see the OpenStack Block Storage API v1 Reference . This guide is intended to assist software developers who want to develop applications by using the REST application programming interface (API) for the Rackspace Cloud Block Storage service. To use the information provided here, you should have a general understanding of the service and have access to an installation of it. You should also be familiar with the following technologies: RESTful web services RESTful web services HTTP/1.1 HTTP/1.1 JSON or XML serialization formats JSON or XML serialization formats Use the following links to go directly to user and reference information for using the Rackspace Cloud Block Storage API: Getting started Getting started General API information General API information API reference API reference Release notes Release notes Note You can also use Rackspace Cloud Block Storage from the Cloud Control Panel.",
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    "url": "https://docs.rackspace.com/docs/import_pstfiles_to-microsoft365",
    "title": "Import Pstfiles To Microsoft365 | Rackspace Documentation",
    "content": "How to import PST files to Microsoft 365 This article describes how to import a PST file into a Microsoft 365 mailbox. Prerequisites Applies to: Cloud Office Administrator Difficulty: Moderate Tools required: Microsoft Outlook NOTE : Importing PST files into a mailbox requires the desktop version of Microsoft Outlook on Windows. If you have not yet configured your Microsoft 365 mailbox in Microsoft Outlook, see Set up your Microsoft 365 Exchange Online mailbox in Outlook for Windows for configuration steps. For more information about prerequisite terminology, see Cloud Office support terminology . Importing PST files to Microsoft 365 Step 1 . Open Microsoft Outlook with your Microsoft 365 mailbox profile. Step 2 . At the top of the Outlook ribbon, select File . Step 3 . Select Open & Export >> Import/Export . This will open the Import/Export wizard. Step 4 . Select Import from another program or file , and then click Next . Step 5 . Select Outlook Data File (.pst) and click Next . Step 6 . Click Browse to search for the .pst file you want to import. Under Options , choose how you want to handle duplicate items, then click Next . Step 7 . Make sure the checkbox for include subfolders is checked and the Import items into the same folder in: is selected, with your mailbox selected in the drop-down menu. Step 8 . Click Finish . Outlook will begin importing the contents of your PST file. This process can take anywhere from a few seconds to a few hours depending on the size of the PST file. How to import a .pst file into a Microsoft 365 mailbox using Microsoft Outlook {{< youtube w-DTWtGHspQ >}} Updated 5 days ago",
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  {
    "url": "https://docs.rackspace.com/docs/restoring-filesfolders",
    "title": "Restoring Filesfolders | Rackspace Documentation",
    "content": "Log in to Access Rackspace Data Protection . Log in to Access Rackspace Data Protection . On the left side of the screen, click Data Protection dropdown and then select Recoveries from the navigation menu. On the left side of the screen, click Data Protection dropdown and then select Recoveries from the navigation menu. Select Virtual Machines >> Files or Folders by clicking the blue Recover icon in the top right corner of the screen. Select Virtual Machines >> Files or Folders by clicking the blue Recover icon in the top right corner of the screen. The screen for New Recovery will appear. Two radio buttons offer several search choices. Making use of the dropdown options, you can further filter the results. Searching for a filename or path across all backups is possible by choosing the Files and Folders radio button. Wildcards can be used. You can browse the server file system by using the radio button for Browse. Wildcards can be used. Type the server’s name, then press Browse to browse the file system. The recovery point can be adjusted in the dropdown menu at the top right of the screen. File selection works like a shopping cart. If files are part of the same protection group and recovery point, they can be added to a single recovery job. Select the files that need to be recovered, then press Save . The screen for New Recovery will appear. Two radio buttons offer several search choices. Making use of the dropdown options, you can further filter the results. Searching for a filename or path across all backups is possible by choosing the Files and Folders radio button. Wildcards can be used. Searching for a filename or path across all backups is possible by choosing the Files and Folders radio button. Wildcards can be used. You can browse the server file system by using the radio button for Browse. Wildcards can be used. Type the server’s name, then press Browse to browse the file system. You can browse the server file system by using the radio button for Browse. Wildcards can be used. Type the server’s name, then press Browse to browse the file system. The recovery point can be adjusted in the dropdown menu at the top right of the screen. File selection works like a shopping cart. If files are part of the same protection group and recovery point, they can be added to a single recovery job. Select the files that need to be recovered, then using the radio button for Browse. Wildcards can be used. Type the server’s name, then press Browse to browse the file system. You can browse the server file system by using the radio button for Browse. Wildcards can be used. Type the server’s name, then press Browse to browse the file system. The recovery point can be adjusted in the dropdown menu at the top right of the screen. File selection works like a shopping cart. If files are part of the same protection group and recovery point, they can be added to a single recovery job. Select the files that need to be recovered, then press Save . Files are recovered by restoring them back to a server, or by creating a download link on the Cohesity portal. A- To restore files back to a server, press Next: Recover Options . Restore parameters can be set as shown in following image. To return to the previous screen and edit selections, press the edit pencil icon at the top right of the screen. Recover To: Using the radio buttons, determine if the recovery target for this restore should be the original server, or a different server. Restore Method: Auto Deploy Cohesity Agent – Cohesity will leverage VMware tools to install the Cohesity agent. This requires credentials for guest OS authentication. Use Existing Cohesity Agent – If the Cohesity agent is already installed on a server, this option will use the existing agent to perform the restore. Use VMware Tools – This option will attempt an agentless restore leveraging VMware tools. This is not recommended for large file restores due to performance limitations of VMware tools. This option also requires credentials for guest OS authentication. Recover to Original Path – Toggle this option off if you would like to specify a new location for the restored file(s). Recovery Options: Overwrite Existing File/Folder – This option is off by default and will prevent files from being overwritten if they already exist in the target location. Preserve File/Folder Attributes – This option is on by default and will preserve the existing file attributes from recovered files (such as hidden or read-only). Continue on Error - Continue recovery even if one of the objects encounters an error. Cluster Interface – Leave this on the default Auto Select. Task Name - This is the name of the recovery task. Press the Recover button to initiate the recovery. Progress can be monitored from the recovery screen. B- Click the Download Files button to create a downloaded task. You will be returned to the Recoveries screen. Click prevent files from being overwritten if they already exist in the target location. Preserve File/Folder Attributes – This option is on by default and will preserve the existing file attributes from recovered files (such as hidden or read-only). Continue on Error - Continue recovery even if one of the objects encounters an error. Cluster Interface – Leave this on the default Auto Select. Task Name - This is the name of the recovery task. Press the Recover button to initiate the recovery. Progress can be monitored from the recovery screen. B- Click the Download Files button to create a downloaded task. You will be returned to the Recoveries screen. Click the corresponding recovery task. Click the Download Files button to download the files to your local machine. Progress can be monitored via local browser. Files are recovered by restoring them back to a server, or by creating a download link on the Cohesity portal. A- To restore files back to a server, press Next: Recover Options . Restore parameters can be set as shown in following image. To return to the previous screen and edit selections, press the edit pencil icon at the top right of the screen. Recover To: Using the radio buttons, determine if the recovery target for this restore should be the original server, or a different server. Recover To: Using the radio buttons, determine if the recovery target for this restore should be the original server, or a different server. Restore Method: Auto Deploy Cohesity Agent – Cohesity will leverage VMware tools to install the Cohesity agent. This requires credentials for guest OS authentication. Use Existing Cohesity Agent – If the Cohesity agent is already installed on a server, this option will use the existing agent to perform the restore. Use VMware Tools – This option will attempt an agentless restore leveraging VMware tools. This is not recommended for large file restores due to performance limitations of VMware tools. This option also requires credentials for guest OS authentication. Recover to Original Path – Toggle this option off if you would like to specify a new location for the restored file(s). Restore Method: Auto Deploy Cohesity Agent – Cohesity will leverage VMware tools to install the Cohesity agent. This requires credentials for guest OS authentication. Auto Deploy Cohesity Agent – Cohesity will leverage VMware tools to install the Cohesity agent. This requires credentials for guest OS authentication. Use Existing Cohesity Agent – If the Cohesity agent is already installed on a server, this option will use the existing agent to perform the restore. requires credentials for guest OS authentication. Recover to Original Path – Toggle this option off if you would like to specify a new location for the restored file(s). Restore Method: Auto Deploy Cohesity Agent – Cohesity will leverage VMware tools to install the Cohesity agent. This requires credentials for guest OS authentication. Auto Deploy Cohesity Agent – Cohesity will leverage VMware tools to install the Cohesity agent. This requires credentials for guest OS authentication. Use Existing Cohesity Agent – If the Cohesity agent is already installed on a server, this option will use the existing agent to perform the restore. Use Existing Cohesity Agent – If the Cohesity agent is already installed on a server, this option will use the existing agent to perform the restore. Use VMware Tools – This option will attempt an agentless restore leveraging VMware tools. This is not recommended for large file restores due to performance limitations of VMware tools. This option also requires credentials for guest OS authentication. Use VMware Tools – This option will attempt an agentless restore leveraging VMware tools. This is not recommended for large file restores due to performance limitations of VMware tools. This option also requires credentials for guest OS authentication. Recover to Original Path – Toggle this option off if you would like to specify a new location for the restored file(s). Recover to Original Path – Toggle this option off if you would like to specify a new location for the restored file(s). Recovery Options: Overwrite Existing File/Folder – This option is off by default and will prevent files from being overwritten if they already exist in the target location. Preserve File/Folder Attributes – This option is on by default and will preserve the existing file attributes from recovered files (such as hidden or read-only). Continue on Error - Continue recovery even if one of the objects encounters an error. Cluster Interface – Leave this on the default Auto Select. Task Name - This is the name of the recovery task. Recovery Options: Overwrite Existing File/Folder – This option is off by default and will prevent files from being overwritten if they already exist in the target location. Overwrite Existing File/Folder – This option is off by default and will prevent files from being overwritten if they already exist in the target location. Preserve File/Folder Attributes – This option is on by default and will preserve the existing file attributes from recovered files (such as hidden or read-only). Preserve File/Folder Attributes – This option is on by default and will default Auto Select. Task Name - This is the name of the recovery task. Recovery Options: Overwrite Existing File/Folder – This option is off by default and will prevent files from being overwritten if they already exist in the target location. Overwrite Existing File/Folder – This option is off by default and will prevent files from being overwritten if they already exist in the target location. Preserve File/Folder Attributes – This option is on by default and will preserve the existing file attributes from recovered files (such as hidden or read-only). Preserve File/Folder Attributes – This option is on by default and will preserve the existing file attributes from recovered files (such as hidden or read-only). Continue on Error - Continue recovery even if one of the objects encounters an error. Continue on Error - Continue recovery even if one of the objects encounters an error. Cluster Interface – Leave this on the default Auto Select. Cluster Interface – Leave this on the default Auto Select. Task Name - This is the name of the recovery task. Task Name - This is the name of the recovery task. Press the Recover button to initiate the recovery. Progress can be monitored from the recovery screen. Press the Recover button to initiate the recovery. Progress can be monitored from the recovery screen. B- Click the Download Files button to create a downloaded task. You will be returned to the Recoveries screen. Click the corresponding recovery task. Click the Download Files button to download the files to your local machine. Progress can be monitored via local browser. Updated 5 days ago",
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  {
    "url": "https://docs.rackspace.com/docs/rackspace-managed-security",
    "title": "Rackspace Managed Security | Rackspace Documentation",
    "content": "Alert Logic Security Solutions Rackspace is pleased to partner with Alert Logic® to provide Security Solutions comprised of Alert Logic Essentials and Professional as a suite of Threat Management™ services and capabilities. The Security Solutions provide increasing levels of security coverage for IT assets hosted on infrastructure that can span across on-premise, public cloud and on hosted data centers. Essentials Professional The solution is designed to be used side by side for different environments, in a blended model. Not all environments face the same threats and have the same business value. The coverage levels selected for an environment should be aligned with the risk assessment for that environment. Learn about the product How to prioritize threats and reduce alert fatigue Alert Logic Threat Management Updated 5 days ago",
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  {
    "url": "http://www.rackspace.com/information/legal/privacystatement",
    "title": "Privacystatement | Rackspace Documentation",
    "content": "Rackspace Technology Privacy Center - Privacy Notice Revised Friday, September 27, 2024 YOUR PRIVACY RIGHTS Rackspace Technology Global, Inc. and its worldwide affiliates (“Rackspace Technology”) is committed to upholding privacy principles and practices that are fair, transparent and in compliance with applicable laws. This privacy notice describes how and where Rackspace Technology collects, uses and shares Personal Information (as defined below). Jump to section: Scope Collection of Personal Information by Rackspace Technology Processing of Personal Information by Rackspace Technology - Purposes and Legal Bases Disclosure, Selling or Sharing of Personal Information by Rackspace Technology Duration of Processing of Personal Information by Rackspace Technology How to Manage Your Personal Information How Rackspace Technology Stores and Protects Personal Information Review and Maintenance Contact Rackspace Technology About Privacy Related Documents Scope This privacy notice applies to information that can be used to identify an individual or that relates to, describes, or is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with an individual or in some cases, a household; only where Rackspace Technology collects such information from the individuals listed below (“ Personal Information ”): job applicants,visitors and users of Rackspace Technology websites; prospective and current Rackspace Technology customers (excluding information hosted or used by Rackspace Technology customers or their end users with Rackspace Technology services); service providers and business partners; and other individuals with Rackspace Technology (excluding Rackspace Technology employees, workers and contractors). Rackspace Technology websites may offer links to other websites - if visiting one of these sites, the privacy policy on that website should be reviewed. If Rackspace Technology’s websites are visited through a link or a banner advertisement on another website, the website linked from may collect information from individuals who click on the banner or link - refer to the privacy policies on those websites to see how they collect and use this information. Collection of Personal Information by Rackspace Technology Rackspace Technology may collect or access Personal Information in a number of ways, including those set out below. The data controller of Personal Information will depend on the interactions between the individual and Rackspace Technology (but generally when contracting with Rackspace Technology, the data controller will be the entity that has contracted with the data subject). Information directly provided to Rackspace Technology - Rackspace Technology may collect Personal Information, such as name, address, phone, email, payment information (such as credit or debit card number) and refer to the privacy policies on those websites to see how they collect and use this information. Collection of Personal Information by Rackspace Technology Rackspace Technology may collect or access Personal Information in a number of ways, including those set out below. The data controller of Personal Information will depend on the interactions between the individual and Rackspace Technology (but generally when contracting with Rackspace Technology, the data controller will be the entity that has contracted with the data subject). Information directly provided to Rackspace Technology - Rackspace Technology may collect Personal Information, such as name, address, phone, email, payment information (such as credit or debit card number) and other information that is entered directly into or in connection with Rackspace Technology websites, or when contacting or engaging Rackspace Technology in relation to services. Generally, Personal Information is requested when: (i) Customers log into the websites or online portals for services or otherwise request services; and (ii) when visitors to Rackspace Technology websites request certain information about Rackspace Technology services. Failure to provide the requested Personal Information may result in the inability to access all or portions of the websites or purchase services. Rackspace Technology may also collect Personal Information provided by individuals through Rackspace Technology customer service teams and survey results. Information Rackspace Technology collects automatically - When interacting with Rackspace Technology websites or email addresses, the computer, mobile phone or other access device used during the interaction sends information that is automatically collected by Rackspace Technology. The information sent and collected may include the following: information about the pages accessed, computer IP address, device ID or unique identifier, device type, non-precise geo-location information, computer and connection information, mobile network information, statistics on page views, traffic to and from the sites, referral URL, advertising information, and standard web log information and other information. Information Rackspace Technology collects using tracking technologies - Anonymous information may also be collected through the use of cookies, web beacons or similar technologies. These technologies expedite the user login process, remember user experience settings, analyze trends, administer the website, track users’ movements around the website, and gather demographic information about Rackspace Technology’s user base as a whole (to the extent legally permissible in certain jurisdictions). You can control the use of cookies at the individual browser level. You may opt out of interest-based advertising or other forms of tracking by or on behalf of Rackspace Technology by using the cookie consent tool accessed through the cookie icon in the lower left corner of the website, or by the other mechanisms set out in cookies, web beacons or similar technologies. These technologies expedite the user login process, remember user experience settings, analyze trends, administer the website, track users’ movements around the website, and gather demographic information about Rackspace Technology’s user base as a whole (to the extent legally permissible in certain jurisdictions). You can control the use of cookies at the individual browser level. You may opt out of interest-based advertising or other forms of tracking by or on behalf of Rackspace Technology by using the cookie consent tool accessed through the cookie icon in the lower left corner of the website, or by the other mechanisms set out in the Rackspace Technology Global Cookie Notice , but if you choose to disable cookies it may limit your use of certain features or functions of Rackspace Technology websites or services. The Cookie Notice provides additional information about the use of cookies and other similar tracking technologies. Rackspace Technology marketing related emails contain “web beacon pixels” to determine if the emails are opened; and combined with other technology, to verify any clicks through to links within the email, and to distinguish humans from machines. Rackspace Technology may use this information for purposes including determining which emails are more interesting to you and to query whether users who do not open Rackspace Technology emails wish to continue receiving them. The pixel will be deleted when you delete the email. If you do not wish the pixel to be downloaded to your device, it is recommended that links sent to you by Rackspace Technology are not opened. Rackspace Technology may partner with a third party to display advertising on Rackspace Technology websites or to manage Rackspace Technology advertising on other sites. The third-party partner may use cookies or similar technologies in order to provide you advertising based upon your browsing activities and interests. If you wish to learn more about opting out of interest-based advertising, please see here or here . Please note that you may continue to receive generic ads. Do-Not-Track (DNT) is an optional browser setting that allows you to express your preferences regarding tracking done by advertisers and other third parties. Rackspace Technology does not currently respond to DNT signals. Therefore, please be advised that third party web analytics companies may collect information about your online activities over time and across Rackspace Technology websites and other online properties. Information Rackspace Technology receives from other sources - Rackspace Technology works closely with third parties (e.g., business partners, service providers, subcontractors, advertising networks, analytics providers, social media platforms, event organizers, credit reference agencies, fraud protection services generic ads. Do-Not-Track (DNT) is an optional browser setting that allows you to express your preferences regarding tracking done by advertisers and other third parties. Rackspace Technology does not currently respond to DNT signals. Therefore, please be advised that third party web analytics companies may collect information about your online activities over time and across Rackspace Technology websites and other online properties. Information Rackspace Technology receives from other sources - Rackspace Technology works closely with third parties (e.g., business partners, service providers, subcontractors, advertising networks, analytics providers, social media platforms, event organizers, credit reference agencies, fraud protection services, channel partners or resellers) and may receive information about individuals from those third parties. Examples of the information that may be received from other sources include account information, name, address, telephone number, job role, office location, publicly available employment profile, approximate location (based on reverse IP lookup), service and support information, product or service preferences, browsing habits, credit history or other publicly available information. Rackspace Technology may use this information in conjunction with contact details, transaction history, and professional information for the reasons outlined in this privacy notice including, but not limited to, providing relevant marketing or support, better understanding preferences and detecting or preventing fraud. Social media platforms or other forums - Rackspace Technology may receive certain information that is stored or processed by third parties, such as the social media sites Facebook®, Twitter® and LinkedIn® when users interact with Rackspace Technology through these social media platforms. Rackspace Technology websites may include social media features such as the Facebook “Like” button, and widgets such as the “share this” button. These features may collect user IP addresses as well as details of the pages visited on Rackspace Technology websites by the user. Social media features and widgets are either hosted by a third party or hosted by Rackspace Technology websites. Each social media platform may have its own privacy notices that specifically govern its use of social media features. In addition to social media sites, Rackspace Technology websites may also collect information through other forums such as digital bulletin boards, blogs or forums. Any Personal Information submitted via such a forum may be read, collected or used by others who visit these forums, and may be used to send unsolicited messages. Electronic Video Surveillance Systems : Rackspace Technology uses Electronic Video Surveillance Systems (“EVSS”) to protect the physical security of Rackspace Technology properties, workplaces, people and data in line with applicable laws. Rackspace Technology does this Each social media platform may have its own privacy notices that specifically govern its use of social media features. In addition to social media sites, Rackspace Technology websites may also collect information through other forums such as digital bulletin boards, blogs or forums. Any Personal Information submitted via such a forum may be read, collected or used by others who visit these forums, and may be used to send unsolicited messages. Electronic Video Surveillance Systems : Rackspace Technology uses Electronic Video Surveillance Systems (“EVSS”) to protect the physical security of Rackspace Technology properties, workplaces, people and data in line with applicable laws. Rackspace Technology does this to comply with contractual obligations (e.g., with customers and insurers) and Rackspace Technology internal physical security policies to safeguard Rackspace Technology properties, workplaces, people and data. Rackspace Technology does not knowingly collect Personal Information from children under the age of eighteen (18). Rackspace Technology does not target any Rackspace Technology website or service toward children. Parents and guardians are encouraged to monitor children’s online activities and ask that they do not submit any Personal Information of children. Adults who interact with Rackspace Technology should further take care that they do not provide any information about children. The categories of data that Rackspace Technology collects and discloses for a business purpose may include sensitive personal information (as defined under the California Consumer Protection Act, “ CCPA ”). How We Use the Personal Information We Collect; Purposes and Legal Bases for Processing Processing means any operation or set of operations (including collecting, storing, organizing, using, disclosing and destroying) that is performed upon Personal Information, whether done by automatic means or otherwise. Rackspace Technology does not process or disclose sensitive personal information for any purpose not expressly permitted by the CCPA. Rackspace Technology may process Personal Information for the following purposes, including commercial purposes: Purpose Legal Basis Operate the Rackspace Technology websites. 1) Necessary for the performance of a contract or similar arrangement to which you are a party; and/or 2) legitimate interest, more specifically, Rackspace Technology’s economic interest in offering you services. Process data in accordance with your employment or contractor application and potential engagement with Rackspace Technology, and/or otherwise assess your suitability for such engagement with Rackspace Technology. 1) Negotiations to enter into a contract; 2) necessary for the performance of a contract or similar arrangement to which you are a party; and/or 3) legitimate interest, in assessing your suitability for the space Technology websites. 1) Necessary for the performance of a contract or similar arrangement to which you are a party; and/or 2) legitimate interest, more specifically, Rackspace Technology’s economic interest in offering you services. Process data in accordance with your employment or contractor application and potential engagement with Rackspace Technology, and/or otherwise assess your suitability for such engagement with Rackspace Technology. 1) Negotiations to enter into a contract; 2) necessary for the performance of a contract or similar arrangement to which you are a party; and/or 3) legitimate interest, in assessing your suitability for the relevant role. Process payments for services purchased. 1) Necessary for the performance of a contract or similar arrangement to which you are a party. Provide support, troubleshoot your issue and providing you with more effective customer service, developing and improving services, or carrying out the service(s) you have requested or authorized. 1) Necessary for the performance of a contract or similar arrangement to which you are a party; and/or 2) legitimate interest in providing the requested services and support, developing and improving services, and effective customer service. Distribute alerts concerning service upgrades, special offers, white papers, upcoming events, and webinars, updated information about existing and new services from Rackspace Technology or Rackspace Technology partners and to measure the effectiveness of these communications. 1) Where required, explicit consent before or at the time of Personal Information collection; 2) necessary for the performance of a contract or similar arrangement to which you are a party; and/or 3) legitimate interest, more specifically, Rackspace Technology’s economic interest in informing you about services and/or making personalized offers. Provide or operate certain services that may engage in automated decision- making or profiling. Explicit informed consent, which may be withdrawn at any time. You may have the right not to be subject to a decision based solely on automated processing or profiling which produces legal effects concerning you unless it is necessary for entering into, or the performance of, a contract between you and Rackspace Technology or you have given your explicit consent to do so. Improve the security and functioning of Rackspace Technology websites, networks, and information. Legitimate interest in providing a quality user experience and ensuring networks and information are secure. Operate and manage Rackspace Technology business operations, including physical site security. 1) Necessary for the performance of a contract or similar arrangement to which you are a party; 2) legitimate interest in the right not to be subject to a decision based solely on automated processing or profiling which produces legal effects concerning you unless it is necessary for entering into, or the performance of, a contract between you and Rackspace Technology or you have given your explicit consent to do so. Improve the security and functioning of Rackspace Technology websites, networks, and information. Legitimate interest in providing a quality user experience and ensuring networks and information are secure. Operate and manage Rackspace Technology business operations, including physical site security. 1) Necessary for the performance of a contract or similar arrangement to which you are a party; 2) legitimate interest in ensuring the proper functioning of Rackspace Technology business operations (including maintaining facilities and infrastructure; conducting research, analytics, and data analysis; quality and safety assurance; performing accounting, audit, and other internal functions; obtaining and administering insurances; and maintaining records); and managing security of Rackspace Technology (including of physical sites, conducting risk and security controls and monitoring, performing identity verification, and detecting and preventing fraud). Comply with other purposes as required or permitted by law. Compliance with legal obligations including legal claims, pending or ongoing litigation, law enforcement investigations, and regulatory compliance. Disclosure, Selling or Sharing of Personal Information by Rackspace Technology Rackspace Technology may disclose Personal Information to, or share Personal Information with, third parties, who may be located in a different country, including: Rackspace Technology affiliates - when affiliates need to process Personal Information for the purposes listed above (e.g., for the purpose of providing services). Service providers and partners - to the extent needed for service providers to supply services to Rackspace Technology (e.g., hosting, technical support, data analysis and insight, customer service, survey tools, marketing, payment processors, billing, and assistance with financial transactions), or for Rackspace Technology to receive the benefit of partnership (e.g., with collaborators with whom Rackspace Technology jointly develops or promotes services, including sponsorships and co- branded opportunities and promotions). General Public - Rackspace Technology may disclose Personal Information with the general public if you choose to disclose Personal Information when contributing content to Rackspace Technology through public forums, blogs, social features, or the like. Other third parties - at your direction; for any other purpose with your consent (where such consent is a lawful basis for processing under applicable law); where Rackspace Technology sells all or a part of the company, is part of a merger, consolidation, restructuring, sale of company stock, and/or sale of assets or other with whom Rackspace Technology jointly develops or promotes services, including sponsorships and co- branded opportunities and promotions). General Public - Rackspace Technology may disclose Personal Information with the general public if you choose to disclose Personal Information when contributing content to Rackspace Technology through public forums, blogs, social features, or the like. Other third parties - at your direction; for any other purpose with your consent (where such consent is a lawful basis for processing under applicable law); where Rackspace Technology sells all or a part of the company, is part of a merger, consolidation, restructuring, sale of company stock, and/or sale of assets or other corporate change, where your information may be transferred as part of that transaction; or where Rackspace Technology reasonably believes it is appropriate to comply with the law (e.g., to public authorities) to enforce its legal rights and/or to protect the rights and safety of others. You acknowledge that: (i) you are accessing a website that is based in the United States; (ii) you are providing Personal Information to a company in the United States; and (iii) Rackspace Technology must adhere to laws of the United States. You agree that Personal Information collected on Rackspace Technology websites may be stored and processed in the United States or any other country in which Rackspace Technology, its affiliates, partners, service providers, or agents maintain facilities, and while in such jurisdictions may be subject to access pursuant to the laws of those jurisdictions. Each of these countries have different privacy laws that afford varying levels of protection for Personal Information, and such laws may be less stringent or may not be as comprehensive as those laws that exist in your country. Further information on how Rackspace Technology responds to law enforcement requests can be found at the Rackspace Technology Privacy Center. Rackspace Technology takes appropriate contractual and other steps to protect shared Personal Information in accordance with this privacy notice and applicable law. Rackspace Technology maintains an Intragroup Data Processing Addendum (including European Commission’s Standard Contractual Clauses, UK International Data Transfer Addendum, and additional guarantees to protect the rights of data subjects) governing the transfer of Personal Information between Rackspace Technology and its affiliates. Rackspace Technology enters into data processing agreements with other third parties as appropriate (including European Commission’s Standard Contractual Clauses, UK International Data Transfer Addendum, and additional guarantees to protect the rights of data subjects, as appropriate). In more limited cases, Rackspace Technology will consider whether any of the derogations available under European and UK law apply Rackspace Technology maintains an Intragroup Data Processing Addendum (including European Commission’s Standard Contractual Clauses, UK International Data Transfer Addendum, and additional guarantees to protect the rights of data subjects) governing the transfer of Personal Information between Rackspace Technology and its affiliates. Rackspace Technology enters into data processing agreements with other third parties as appropriate (including European Commission’s Standard Contractual Clauses, UK International Data Transfer Addendum, and additional guarantees to protect the rights of data subjects, as appropriate). In more limited cases, Rackspace Technology will consider whether any of the derogations available under European and UK law apply to the overseas transfer of data. Rackspace Technology’s privacy practices, described in this Privacy Notice, also comply with the APEC Cross Border Privacy Rules System (“CBPR”). The APEC CBPR system provides a framework for organizations to ensure protection of Personal Information transferred among participating APEC economies. More information about the APEC framework can be found here. Please contact Rackspace Technology as set out below if you would like to see a copy of the specific safeguards applied to the export of your Personal Information. Rackspace Technology does not sell Personal Information for monetary consideration; and does not knowingly share or sell (as defined by California law) Personal Information of minors under 16 years of age. Duration of Processing of Personal Information by Rackspace Technology Rackspace Technology will retain and may process Personal Information where Rackspace Technology has a justifiable business need to do so, and for as long as it is necessary to fulfil the objective of the relevant processing, unless a longer retention period is required or permitted by law (such as legal, tax or accounting reasons). When Personal Information is no longer needed for the purpose for which it was collected, or after the period prescribed by law expires, Rackspace Technology either irreversibly anonymizes the Personal Information (and Rackspace Technology may further retain and use the anonymized information), or securely destroy the Personal Information. How to Manage Your Personal Information Rackspace Technology honors your choices. You can choose whether you wish to receive promotional emails, SMS messages, telephone calls, and postal mail from Rackspace Technology by using the opt- out methods described in that communication. For example, if you wish to stop receiving email marketing communications from Rackspace Technology, you may click the “unsubscribe” link at the bottom of the relevant email marketing communication or by following the instructions detailed in the communication. For SMS messages, you may unsubscribe from text messages you Technology may further retain and use the anonymized information), or securely destroy the Personal Information. How to Manage Your Personal Information Rackspace Technology honors your choices. You can choose whether you wish to receive promotional emails, SMS messages, telephone calls, and postal mail from Rackspace Technology by using the opt- out methods described in that communication. For example, if you wish to stop receiving email marketing communications from Rackspace Technology, you may click the “unsubscribe” link at the bottom of the relevant email marketing communication or by following the instructions detailed in the communication. For SMS messages, you may unsubscribe from text messages you previously consented to by following the prompt provided on the messages. You can also unsubscribe by contacting Rackspace Technology as set out below. Rackspace Technology will work to comply with your request promptly. There are certain service notifications and other non-promotional emails that you may not opt out of, such as notifications of changes to Rackspace Technology services, terms or policies. You may contact Rackspace Technology as set out below to exercise any rights you may have pursuant to applicable law (in some cases, where certain conditions are met and subject to certain exemptions) regarding your Personal Information held by Company at any time, including any rights to: (i) request rectification of inaccurate Personal Information or completion of incomplete Personal information; (ii) request the restriction of processing (and while a restriction is in place, Rackspace Technology will not process your Personal information); (iii) object to processing based on Rackspace Technology’s legitimate interests; (iv) revoke consent to processing (this will not affect any use of the data made before withdrawal of consent, and Rackspace Technology may still be entitled to hold and process Personal Information to the extent Rackspace Technology is entitled to do so on bases other than consent); (v) request deletion (Rackspace Technology may need to retain your information for a period of time in order to continue providing a service to you, collect any fees owed, resolve disputes, troubleshoot problems, assist with any investigations, prevent fraud, enforce customer or user agreements, or take other actions as required or permitted by law); or (vi) request details of Personal Information held by Rackspace Technology, or a copy to be provided, to you or another designated person (including in a widely used, readable computer form). If you are a California resident you also have the following rights in respect of certain Personal Information held by Rackspace Technology (which may be subject to certain exemptions): to retain your information for a period of time in order to continue providing a service to you, collect any fees owed, resolve disputes, troubleshoot problems, assist with any investigations, prevent fraud, enforce customer or user agreements, or take other actions as required or permitted by law); or (vi) request details of Personal Information held by Rackspace Technology, or a copy to be provided, to you or another designated person (including in a widely used, readable computer form). If you are a California resident you also have the following rights in respect of certain Personal Information held by Rackspace Technology (which may be subject to certain exemptions): to request access (which may normally be exercised free of charge); to request correction, if your Personal Information is inaccurate or misleading; to request the deletion of your Personal Information (please note that there may be circumstances where Rackspace Technology is required to retain your Personal Information – e.g., the establishment, exercise or defense of legal claims); data portability (i.e., to receive your Personal information in a structured, commonly used and machine-readable format, and to transmit that data to another controller); and not to be retaliated against for the exercise of CCPA rights. As noted above, Rackspace Technology discloses some categories of Personal Information in connection with certain types of advertisements that may be considered a share or sale under the CCPA (Rackspace Technology processes opt-out preference signals in a frictionless manner and may respond to some alternative opt- out signals). Subject to legal and other permissible considerations, Rackspace Technology will make reasonable efforts to honor your requests set out above promptly in accordance with applicable law; or inform you if further information is required in order to fulfil the request. To protect your privacy, Rackspace Technology may ask for additional information to confirm or verify your identity and for security purposes before processing and/or honoring your request. Failure to verify your identity may result in your request not being processed. Rackspace Technology also takes steps to ensure that only you or your authorized representative can exercise rights with respect to your information. If an authorized agent makes a request on your behalf, Rackspace Technology may require and request additional information to protect your Personal Information entrusted to Rackspace Technology, including information to verify that they are authorized to make that request (and have sufficient access to your laptop, desktop, or mobile device to exercise these rights digitally). If you are an authorized agent trying to exercise rights on behalf of a California resident, please contact Rackspace Technology at the contact information below with supporting verification information identity may result in your request not being processed. Rackspace Technology also takes steps to ensure that only you or your authorized representative can exercise rights with respect to your information. If an authorized agent makes a request on your behalf, Rackspace Technology may require and request additional information to protect your Personal Information entrusted to Rackspace Technology, including information to verify that they are authorized to make that request (and have sufficient access to your laptop, desktop, or mobile device to exercise these rights digitally). If you are an authorized agent trying to exercise rights on behalf of a California resident, please contact Rackspace Technology at the contact information below with supporting verification information, which includes proof that you have access to the consumer’s interface and proof of your own identity. In the event that your request would adversely affect the rights and freedoms of others (for example, would impact the duty of confidentiality we owe to others), or if Rackspace Technology is legally entitled to deal with your request in a different way than initially requested, Rackspace Technology reserves the right to do so. Where required by applicable law, Rackspace Technology will notify you if your request is denied and notify you of the reasons why Rackspace Technology is unable to honor your request. How Rackspace Technology Stores and Protects Personal Information We may contact you to alert you of upcoming events, webinars, white papers and promotional campaigns relating to our products and services. If we determine that your explicit consent is needed to send marketing communications, we will obtain that consent before or at the time of Personal Information collection. Rackspace Technology endeavors to protect the security of your Personal Information. Rackspace Technology has implemented appropriate administrative, technical, and physical safeguards to seek to prevent loss, misuse, alteration, unauthorized access to, or unlawful or unnecessary processing of Personal Information (including storing Personal Information on computer servers with limited access that are located in controlled facilities). Unfortunately, Rackspace Technology cannot guarantee that the technical, physical and organizational measures that it takes will prevent every security threat. Nor can Rackspace Technology guarantee that Personal Information will not be improperly accessed, used, altered or destroyed. Rackspace Technology shall notify you of any material breach in accordance with applicable law. To help maintain the security of Personal Information that you provide to Rackspace Technology, you should take common sense steps such as keeping your passwords private. Review and Maintenance This notice may be amended at any time. Changes to this notice become effective when Rackspace Technology notifies of any material changes, and/or posts the revised notice on its website. Rackspace Technology encourages you that the technical, physical and organizational measures that it takes will prevent every security threat. Nor can Rackspace Technology guarantee that Personal Information will not be improperly accessed, used, altered or destroyed. Rackspace Technology shall notify you of any material breach in accordance with applicable law. To help maintain the security of Personal Information that you provide to Rackspace Technology, you should take common sense steps such as keeping your passwords private. Review and Maintenance This notice may be amended at any time. Changes to this notice become effective when Rackspace Technology notifies of any material changes, and/or posts the revised notice on its website. Rackspace Technology encourages you to review this notice regularly to be informed of how Rackspace Technology is collecting and protecting Personal Information. If Rackspace Technology makes material changes to this notice, Rackspace Technology will take suitable measures to notify you in a manner that is consistent with the significance of the changes made, and as required by applicable law. Contact Rackspace Technology About Privacy If you are a Rackspace Technology customer and have a privacy related question about Rackspace Technology services or the data that you host with Rackspace Technology, please contact your Rackspace Technology support team or service delivery manager. If you receive hosting or other services from a Rackspace Technology customer, and have privacy related questions about those services, please contact your supplier directly (and if a violation of Rackspace’s Acceptable Use Policy, you may report this to Rackspace Technology abuse@rackspacetechnology.com ). Such matters are not covered by or related to this privacy notice. If you would like to exercise your rights as to your Personal Information or have questions, concerns, inquiries or complaints about this privacy notice or Rackspace Technology privacy practices, please contact Rackspace Technology at privacy@rackspace.com. Although electronic notice is preferred, you may also write to Rackspace Technology at: Chief Privacy Officer, Rackspace Technology, 1718 Dry Creek Way Ste 115, San Antonio, TX 78259-1837. California residents may also exercise their right to opt out of the sale or sharing (as defined under the California Consumer Privacy Act) of Personal Information by visiting the Rackspace Technology Do Not Share or Sell My Personal Information page. If you have an unresolved privacy or data use concern that Rackspace Technology has not addressed satisfactorily, please contact our U.S.-based third party dispute resolution provider (free of charge) here . Where applicable, in the UK and EEA, individuals may also reach out their national privacy authorities and ask for their support, 1718 Dry Creek Way Ste 115, San Antonio, TX 78259-1837. California residents may also exercise their right to opt out of the sale or sharing (as defined under the California Consumer Privacy Act) of Personal Information by visiting the Rackspace Technology Do Not Share or Sell My Personal Information page. If you have an unresolved privacy or data use concern that Rackspace Technology has not addressed satisfactorily, please contact our U.S.-based third party dispute resolution provider (free of charge) here . Where applicable, in the UK and EEA, individuals may also reach out their national privacy authorities and ask for their support, and Rackspace Technology is committed to coordinate and collaborate with applicable privacy regulators or authorities (details of the UK privacy regulator can be found at www.ico.org.uk and EEA privacy regulators at here ). Related Documents From time to time, Rackspace Technology may provide other information about data collection, processing and sharing practices. These additional notices may supplement this privacy notice; provide further options related to how data is processed; clarify privacy practices described in this privacy notice; or, where services are provided by Rackspace Technology on a bespoke basis, vary the information set out within this privacy notice. If you are a Rackspace customer this privacy notice may be referenced in any contact form incorporated in your Service Order or online order process, however this privacy notice is separate from and does not form part of your customer agreement. Annex 1 Below are the categories of Personal Information that Rackspace Technology has collected and disclosed for a business purpose or shared with third parties in the past twelve (12) months. Personal Information Collected Third parties to whom Personal Information may be disclosed Third parties to whom Personal Information may be sold and/or shared (as defined under the CCPA) Personal contact information (e.g., name, address, phone number, email); identifiers (e.g., information about the pages accessed, computer IP address, device ID or unique identifier, device type, non-precise geo-location information, computer and connection information, mobile network information, statistics on page views, traffic to and from the sites, referral URL, advertising information, and standard web log information, job role); demographic information (e.g., gender, age, date of birth); EVSS information; other information shared by using social features or third party services (e.g., organizations, links, and other information included on your social profile page). Rackspace Technology affiliates, service providers and partners, general public (as set out about the pages accessed, computer IP address, device ID or unique identifier, device type, non-precise geo-location information, computer and connection information, mobile network information, statistics on page views, traffic to and from the sites, referral URL, advertising information, and standard web log information, job role); demographic information (e.g., gender, age, date of birth); EVSS information; other information shared by using social features or third party services (e.g., organizations, links, and other information included on your social profile page). Rackspace Technology affiliates, service providers and partners, general public (as set out above), government/law enforcement (where necessary). Analytics providers, and advertising technology companies. Internet or other electronic network activity information (e.g., such as hardware model, device software platform/OS and firmware, mobile carrier, preferred languages, and in some cases, browser type, internet service provider, referring/exit pages and URLs, and clickstream data); inferred information (e.g., non-precise geolocation information, or approximate location as inferred from IP address). Rackspace Technology affiliates, service providers and partners, government/law enforcement (where necessary). Analytics providers, and advertising technology companies. Commercial and financial information (e.g., transaction history, credit reference, billing and payment information). Rackspace Technology affiliates, service providers and partners, government/law enforcement (where necessary). N/A Rackspace Technology may partner with a third party to display advertising on Rackspace Technology websites or to manage Rackspace Technology advertising on other sites. The third-party partner may use cookies or similar technologies in order to provide you advertising based upon your browsing activities and interests. If you wish to learn more about opting out of interest-based advertising, please see here or here . Please note that you may continue to receive generic ads. Do-Not-Track (DNT) is an optional browser setting that allows you to express your preferences regarding tracking done by advertisers and other third parties. Rackspace Technology does not currently respond to DNT signals. Therefore, please be advised that third party web analytics companies may collect information about your online activities over time and across Rackspace Technology websites and other online properties. Information Rackspace Technology receives from other sources - Rackspace Technology works closely with third parties (e.g., business partners, service providers, subcontractors, advertising networks, analytics providers, social media platforms, event organizers, credit reference agencies, fraud protection services, channel partners or resellers) and may DNT) is an optional browser setting that allows you to express your preferences regarding tracking done by advertisers and other third parties. Rackspace Technology does not currently respond to DNT signals. Therefore, please be advised that third party web analytics companies may collect information about your online activities over time and across Rackspace Technology websites and other online properties. Information Rackspace Technology receives from other sources - Rackspace Technology works closely with third parties (e.g., business partners, service providers, subcontractors, advertising networks, analytics providers, social media platforms, event organizers, credit reference agencies, fraud protection services, channel partners or resellers) and may receive information about individuals from those third parties. Examples of the information that may be received from other sources include account information, name, address, telephone number, job role, office location, publicly available employment profile, approximate location (based on reverse IP lookup), service and support information, product or service preferences, browsing habits, credit history or other publicly available information. Rackspace Technology may use this information in conjunction with contact details, transaction history, and professional information for the reasons outlined in this privacy notice including, but not limited to, providing relevant marketing or support, better understanding preferences and detecting or preventing fraud. Social media platforms or other forums - Rackspace Technology may receive certain information that is stored or processed by third parties, such as the social media sites Facebook®, Twitter® and LinkedIn® when users interact with Rackspace Technology through these social media platforms. Rackspace Technology websites may include social media features such as the Facebook “Like” button, and widgets such as the “share this” button. These features may collect user IP addresses as well as details of the pages visited on Rackspace Technology websites by the user. Social media features and widgets are either hosted by a third party or hosted by Rackspace Technology websites. Each social media platform may have its own privacy notices that specifically govern its use of social media features. In addition to social media sites, Rackspace Technology websites may also collect information through other forums such as digital bulletin boards, blogs or forums. Any Personal Information submitted via such a forum may be read, collected or used by others who visit these forums, and may be used to send unsolicited messages. Electronic Video Surveillance Systems : Rackspace Technology uses Electronic Video Surveillance Systems (“EVSS”) to protect the physical security of Rackspace Technology properties, workplaces, people and data in line with applicable laws. Rackspace Technology does this to comply with contractual obligations (e.g notices that specifically govern its use of social media features. In addition to social media sites, Rackspace Technology websites may also collect information through other forums such as digital bulletin boards, blogs or forums. Any Personal Information submitted via such a forum may be read, collected or used by others who visit these forums, and may be used to send unsolicited messages. Electronic Video Surveillance Systems : Rackspace Technology uses Electronic Video Surveillance Systems (“EVSS”) to protect the physical security of Rackspace Technology properties, workplaces, people and data in line with applicable laws. Rackspace Technology does this to comply with contractual obligations (e.g., with customers and insurers) and Rackspace Technology internal physical security policies to safeguard Rackspace Technology properties, workplaces, people and data. Rackspace Technology does not knowingly collect Personal Information from children under the age of eighteen (18). Rackspace Technology does not target any Rackspace Technology website or service toward children. Parents and guardians are encouraged to monitor children’s online activities and ask that they do not submit any Personal Information of children. Adults who interact with Rackspace Technology should further take care that they do not provide any information about children. The categories of data that Rackspace Technology collects and discloses for a business purpose may include sensitive personal information (as defined under the California Consumer Protection Act, “ CCPA ”). How We Use the Personal Information We Collect; Purposes and Legal Bases for Processing Processing means any operation or set of operations (including collecting, storing, organizing, using, disclosing and destroying) that is performed upon Personal Information, whether done by automatic means or otherwise. Rackspace Technology does not process or disclose sensitive personal information for any purpose not expressly permitted by the CCPA. Rackspace Technology may process Personal Information for the following purposes, including commercial purposes: Disclosure, Selling or Sharing of Personal Information by Rackspace Technology Rackspace Technology may disclose Personal Information to, or share Personal Information with, third parties, who may be located in a different country, including: Rackspace Technology affiliates - when affiliates need to process Personal Information for the purposes listed above (e.g., for the purpose of providing services). Service providers and partners - to the extent needed for service providers to supply services to Rackspace Technology (e.g., hosting, technical support, data analysis and insight, customer service, survey tools, marketing, payment processors, billing, and assistance with financial transactions), or for Rackspace Technology to receive the benefit of partnership (e.g., with collaborators with whom Rackspace Personal Information to, or share Personal Information with, third parties, who may be located in a different country, including: Rackspace Technology affiliates - when affiliates need to process Personal Information for the purposes listed above (e.g., for the purpose of providing services). Service providers and partners - to the extent needed for service providers to supply services to Rackspace Technology (e.g., hosting, technical support, data analysis and insight, customer service, survey tools, marketing, payment processors, billing, and assistance with financial transactions), or for Rackspace Technology to receive the benefit of partnership (e.g., with collaborators with whom Rackspace Technology jointly develops or promotes services, including sponsorships and co- branded opportunities and promotions). General Public - Rackspace Technology may disclose Personal Information with the general public if you choose to disclose Personal Information when contributing content to Rackspace Technology through public forums, blogs, social features, or the like. Other third parties - at your direction; for any other purpose with your consent (where such consent is a lawful basis for processing under applicable law); where Rackspace Technology sells all or a part of the company, is part of a merger, consolidation, restructuring, sale of company stock, and/or sale of assets or other corporate change, where your information may be transferred as part of that transaction; or where Rackspace Technology reasonably believes it is appropriate to comply with the law (e.g., to public authorities) to enforce its legal rights and/or to protect the rights and safety of others. You acknowledge that: (i) you are accessing a website that is based in the United States; (ii) you are providing Personal Information to a company in the United States; and (iii) Rackspace Technology must adhere to laws of the United States. You agree that Personal Information collected on Rackspace Technology websites may be stored and processed in the United States or any other country in which Rackspace Technology, its affiliates, partners, service providers, or agents maintain facilities, and while in such jurisdictions may be subject to access pursuant to the laws of those jurisdictions. Each of these countries have different privacy laws that afford varying levels of protection for Personal Information, and such laws may be less stringent or may not be as comprehensive as those laws that exist in your country. Further information on how Rackspace Technology responds to law enforcement requests can be found at the Rackspace Technology Privacy Center. Rackspace Technology takes appropriate contractual and other steps to protect shared Personal Information in accordance with this privacy notice and applicable law. Rackspace Technology maintains in which Rackspace Technology, its affiliates, partners, service providers, or agents maintain facilities, and while in such jurisdictions may be subject to access pursuant to the laws of those jurisdictions. Each of these countries have different privacy laws that afford varying levels of protection for Personal Information, and such laws may be less stringent or may not be as comprehensive as those laws that exist in your country. Further information on how Rackspace Technology responds to law enforcement requests can be found at the Rackspace Technology Privacy Center. Rackspace Technology takes appropriate contractual and other steps to protect shared Personal Information in accordance with this privacy notice and applicable law. Rackspace Technology maintains an Intragroup Data Processing Addendum (including European Commission’s Standard Contractual Clauses, UK International Data Transfer Addendum, and additional guarantees to protect the rights of data subjects) governing the transfer of Personal Information between Rackspace Technology and its affiliates. Rackspace Technology enters into data processing agreements with other third parties as appropriate (including European Commission’s Standard Contractual Clauses, UK International Data Transfer Addendum, and additional guarantees to protect the rights of data subjects, as appropriate). In more limited cases, Rackspace Technology will consider whether any of the derogations available under European and UK law apply to the overseas transfer of data. Rackspace Technology’s privacy practices, described in this Privacy Notice, also comply with the APEC Cross Border Privacy Rules System (“CBPR”). The APEC CBPR system provides a framework for organizations to ensure protection of Personal Information transferred among participating APEC economies. More information about the APEC framework can be found here. Please contact Rackspace Technology as set out below if you would like to see a copy of the specific safeguards applied to the export of your Personal Information. Rackspace Technology does not sell Personal Information for monetary consideration; and does not knowingly share or sell (as defined by California law) Personal Information of minors under 16 years of age. Duration of Processing of Personal Information by Rackspace Technology Rackspace Technology will retain and may process Personal Information where Rackspace Technology has a justifiable business need to do so, and for as long as it is necessary to fulfil the objective of the relevant processing, unless a longer retention period is required or permitted by law (such as legal, tax or accounting reasons). When Personal Information is no longer needed for the purpose for which it was collected, or after the period prescribed by law expires, Rackspace Technology either irreversibly anonymizes the Personal Information (and Rackspace Technology may further retain ) Personal Information of minors under 16 years of age. Duration of Processing of Personal Information by Rackspace Technology Rackspace Technology will retain and may process Personal Information where Rackspace Technology has a justifiable business need to do so, and for as long as it is necessary to fulfil the objective of the relevant processing, unless a longer retention period is required or permitted by law (such as legal, tax or accounting reasons). When Personal Information is no longer needed for the purpose for which it was collected, or after the period prescribed by law expires, Rackspace Technology either irreversibly anonymizes the Personal Information (and Rackspace Technology may further retain and use the anonymized information), or securely destroy the Personal Information. How to Manage Your Personal Information Rackspace Technology honors your choices. You can choose whether you wish to receive promotional emails, SMS messages, telephone calls, and postal mail from Rackspace Technology by using the opt- out methods described in that communication. For example, if you wish to stop receiving email marketing communications from Rackspace Technology, you may click the “unsubscribe” link at the bottom of the relevant email marketing communication or by following the instructions detailed in the communication. For SMS messages, you may unsubscribe from text messages you previously consented to by following the prompt provided on the messages. You can also unsubscribe by contacting Rackspace Technology as set out below. Rackspace Technology will work to comply with your request promptly. There are certain service notifications and other non-promotional emails that you may not opt out of, such as notifications of changes to Rackspace Technology services, terms or policies. You may contact Rackspace Technology as set out below to exercise any rights you may have pursuant to applicable law (in some cases, where certain conditions are met and subject to certain exemptions) regarding your Personal Information held by Company at any time, including any rights to: (i) request rectification of inaccurate Personal Information or completion of incomplete Personal information; (ii) request the restriction of processing (and while a restriction is in place, Rackspace Technology will not process your Personal information); (iii) object to processing based on Rackspace Technology’s legitimate interests; (iv) revoke consent to processing (this will not affect any use of the data made before withdrawal of consent, and Rackspace Technology may still be entitled to hold and process Personal Information to the extent Rackspace Technology is entitled to do so on bases other than consent); (v) request deletion (Rackspace Technology may need to retain your information for rectification of inaccurate Personal Information or completion of incomplete Personal information; (ii) request the restriction of processing (and while a restriction is in place, Rackspace Technology will not process your Personal information); (iii) object to processing based on Rackspace Technology’s legitimate interests; (iv) revoke consent to processing (this will not affect any use of the data made before withdrawal of consent, and Rackspace Technology may still be entitled to hold and process Personal Information to the extent Rackspace Technology is entitled to do so on bases other than consent); (v) request deletion (Rackspace Technology may need to retain your information for a period of time in order to continue providing a service to you, collect any fees owed, resolve disputes, troubleshoot problems, assist with any investigations, prevent fraud, enforce customer or user agreements, or take other actions as required or permitted by law); or (vi) request details of Personal Information held by Rackspace Technology, or a copy to be provided, to you or another designated person (including in a widely used, readable computer form). If you are a California resident you also have the following rights in respect of certain Personal Information held by Rackspace Technology (which may be subject to certain exemptions): to request access (which may normally be exercised free of charge); to request correction, if your Personal Information is inaccurate or misleading; to request the deletion of your Personal Information (please note that there may be circumstances where Rackspace Technology is required to retain your Personal Information – e.g., the establishment, exercise or defense of legal claims); data portability (i.e., to receive your Personal information in a structured, commonly used and machine-readable format, and to transmit that data to another controller); and not to be retaliated against for the exercise of CCPA rights. As noted above, Rackspace Technology discloses some categories of Personal Information in connection with certain types of advertisements that may be considered a share or sale under the CCPA (Rackspace Technology processes opt-out preference signals in a frictionless manner and may respond to some alternative opt- out signals). Subject to legal and other permissible considerations, Rackspace Technology will make reasonable efforts to honor your requests set out above promptly in accordance with applicable law; or inform you if further information is required in order to fulfil the request. To protect your privacy, Rackspace Technology may ask for additional information to confirm or verify your identity and for security purposes before processing and/or honoring your request. Failure to verify your identity may result in with certain types of advertisements that may be considered a share or sale under the CCPA (Rackspace Technology processes opt-out preference signals in a frictionless manner and may respond to some alternative opt- out signals). Subject to legal and other permissible considerations, Rackspace Technology will make reasonable efforts to honor your requests set out above promptly in accordance with applicable law; or inform you if further information is required in order to fulfil the request. To protect your privacy, Rackspace Technology may ask for additional information to confirm or verify your identity and for security purposes before processing and/or honoring your request. Failure to verify your identity may result in your request not being processed. Rackspace Technology also takes steps to ensure that only you or your authorized representative can exercise rights with respect to your information. If an authorized agent makes a request on your behalf, Rackspace Technology may require and request additional information to protect your Personal Information entrusted to Rackspace Technology, including information to verify that they are authorized to make that request (and have sufficient access to your laptop, desktop, or mobile device to exercise these rights digitally). If you are an authorized agent trying to exercise rights on behalf of a California resident, please contact Rackspace Technology at the contact information below with supporting verification information, which includes proof that you have access to the consumer’s interface and proof of your own identity. In the event that your request would adversely affect the rights and freedoms of others (for example, would impact the duty of confidentiality we owe to others), or if Rackspace Technology is legally entitled to deal with your request in a different way than initially requested, Rackspace Technology reserves the right to do so. Where required by applicable law, Rackspace Technology will notify you if your request is denied and notify you of the reasons why Rackspace Technology is unable to honor your request. How Rackspace Technology Stores and Protects Personal Information We may contact you to alert you of upcoming events, webinars, white papers and promotional campaigns relating to our products and services. If we determine that your explicit consent is needed to send marketing communications, we will obtain that consent before or at the time of Personal Information collection. Rackspace Technology endeavors to protect the security of your Personal Information. Rackspace Technology has implemented appropriate administrative, technical, and physical safeguards to seek to prevent loss, misuse, alteration, unauthorized access to, or unlawful or unnecessary processing of Personal Information (including storing Personal Information on computer servers with limited access that are located in controlled facilities). Unfortunately, Rackspace Technology cannot guarantee that the technical, alert you of upcoming events, webinars, white papers and promotional campaigns relating to our products and services. If we determine that your explicit consent is needed to send marketing communications, we will obtain that consent before or at the time of Personal Information collection. Rackspace Technology endeavors to protect the security of your Personal Information. Rackspace Technology has implemented appropriate administrative, technical, and physical safeguards to seek to prevent loss, misuse, alteration, unauthorized access to, or unlawful or unnecessary processing of Personal Information (including storing Personal Information on computer servers with limited access that are located in controlled facilities). Unfortunately, Rackspace Technology cannot guarantee that the technical, physical and organizational measures that it takes will prevent every security threat. Nor can Rackspace Technology guarantee that Personal Information will not be improperly accessed, used, altered or destroyed. Rackspace Technology shall notify you of any material breach in accordance with applicable law. To help maintain the security of Personal Information that you provide to Rackspace Technology, you should take common sense steps such as keeping your passwords private. Review and Maintenance This notice may be amended at any time. Changes to this notice become effective when Rackspace Technology notifies of any material changes, and/or posts the revised notice on its website. Rackspace Technology encourages you to review this notice regularly to be informed of how Rackspace Technology is collecting and protecting Personal Information. If Rackspace Technology makes material changes to this notice, Rackspace Technology will take suitable measures to notify you in a manner that is consistent with the significance of the changes made, and as required by applicable law. Contact Rackspace Technology About Privacy If you are a Rackspace Technology customer and have a privacy related question about Rackspace Technology services or the data that you host with Rackspace Technology, please contact your Rackspace Technology support team or service delivery manager. If you receive hosting or other services from a Rackspace Technology customer, and have privacy related questions about those services, please contact your supplier directly (and if a violation of Rackspace’s Acceptable Use Policy, you may report this to Rackspace Technology abuse@rackspacetechnology.com ). Such matters are not covered by or related to this privacy notice. If you would like to exercise your rights as to your Personal Information or have questions, concerns, inquiries or complaints about this privacy notice or Rackspace Technology privacy practices, please contact Rackspace Technology at privacy@rackspace.com. Although electronic notice is preferred, you may also write to Rackspace Technology at: Chief Privacy Officer, Rackspace Technology, 1718 Dry Creek services, please contact your supplier directly (and if a violation of Rackspace’s Acceptable Use Policy, you may report this to Rackspace Technology abuse@rackspacetechnology.com ). Such matters are not covered by or related to this privacy notice. If you would like to exercise your rights as to your Personal Information or have questions, concerns, inquiries or complaints about this privacy notice or Rackspace Technology privacy practices, please contact Rackspace Technology at privacy@rackspace.com. Although electronic notice is preferred, you may also write to Rackspace Technology at: Chief Privacy Officer, Rackspace Technology, 1718 Dry Creek Way Ste 115, San Antonio, TX 78259-1837. California residents may also exercise their right to opt out of the sale or sharing (as defined under the California Consumer Privacy Act) of Personal Information by visiting the Rackspace Technology Do Not Share or Sell My Personal Information page. If you have an unresolved privacy or data use concern that Rackspace Technology has not addressed satisfactorily, please contact our U.S.-based third party dispute resolution provider (free of charge) here . Where applicable, in the UK and EEA, individuals may also reach out their national privacy authorities and ask for their support, and Rackspace Technology is committed to coordinate and collaborate with applicable privacy regulators or authorities (details of the UK privacy regulator can be found at www.ico.org.uk and EEA privacy regulators at here ). Related Documents From time to time, Rackspace Technology may provide other information about data collection, processing and sharing practices. These additional notices may supplement this privacy notice; provide further options related to how data is processed; clarify privacy practices described in this privacy notice; or, where services are provided by Rackspace Technology on a bespoke basis, vary the information set out within this privacy notice. If you are a Rackspace customer this privacy notice may be referenced in any contact form incorporated in your Service Order or online order process, however this privacy notice is separate from and does not form part of your customer agreement. Annex 1 Below are the categories of Personal Information that Rackspace Technology has collected and disclosed for a business purpose or shared with third parties in the past twelve (12) months. Personal Information Collected Third parties to whom Personal Information may be disclosed Third parties to whom Personal Information may be sold and/or shared (as defined under the CCPA) Personal contact information (e.g., name, address, phone number, email); identifiers (e.g., information about the pages accessed in any contact form incorporated in your Service Order or online order process, however this privacy notice is separate from and does not form part of your customer agreement. Annex 1 Below are the categories of Personal Information that Rackspace Technology has collected and disclosed for a business purpose or shared with third parties in the past twelve (12) months. Personal Information Collected Third parties to whom Personal Information may be disclosed Third parties to whom Personal Information may be sold and/or shared (as defined under the CCPA) Personal contact information (e.g., name, address, phone number, email); identifiers (e.g., information about the pages accessed, computer IP address, device ID or unique identifier, device type, non-precise geo-location information, computer and connection information, mobile network information, statistics on page views, traffic to and from the sites, referral URL, advertising information, and standard web log information, job role); demographic information (e.g., gender, age, date of birth); EVSS information; other information shared by using social features or third party services (e.g., organizations, links, and other information included on your social profile page). Rackspace Technology affiliates, service providers and partners, general public (as set out above), government/law enforcement (where necessary). Analytics providers, and advertising technology companies. Internet or other electronic network activity information (e.g., such as hardware model, device software platform/OS and firmware, mobile carrier, preferred languages, and in some cases, browser type, internet service provider, referring/exit pages and URLs, and clickstream data); inferred information (e.g., non-precise geolocation information, or approximate location as inferred from IP address). Rackspace Technology affiliates, service providers and partners, government/law enforcement (where necessary). Analytics providers, and advertising technology companies. Commercial and financial information (e.g., transaction history, credit reference, billing and payment information). Rackspace Technology affiliates, service providers and partners, government/law enforcement (where necessary). N/A Contact Rackspace Technology About Privacy If you are a Rackspace Technology customer and have a privacy related question about Rackspace Technology services or the data that you host with Rackspace Technology, please contact your Rackspace Technology support team or service delivery manager. If you receive hosting or other services from a Rackspace Technology customer, and have privacy related questions about those services, please contact your supplier directly (and if a violation of Rackspace’s Acceptable Use Policy, you may ., transaction history, credit reference, billing and payment information). Rackspace Technology affiliates, service providers and partners, government/law enforcement (where necessary). N/A Contact Rackspace Technology About Privacy If you are a Rackspace Technology customer and have a privacy related question about Rackspace Technology services or the data that you host with Rackspace Technology, please contact your Rackspace Technology support team or service delivery manager. If you receive hosting or other services from a Rackspace Technology customer, and have privacy related questions about those services, please contact your supplier directly (and if a violation of Rackspace’s Acceptable Use Policy, you may report this to Rackspace Technology abuse@rackspacetechnology.com ). Such matters are not covered by or related to this privacy notice. If you would like to exercise your rights as to your Personal Information or have questions, concerns, inquiries or complaints about this privacy notice or Rackspace Technology privacy practices, please contact Rackspace Technology at privacy@rackspace.com. Although electronic notice is preferred, you may also write to Rackspace Technology at: Chief Privacy Officer, Rackspace Technology, 1718 Dry Creek Way Ste 115, San Antonio, TX 78259-1837. California residents may also exercise their right to opt out of the sale or sharing (as defined under the California Consumer Privacy Act) of Personal Information by visiting the Rackspace Technology Do Not Share or Sell My Personal Information page. If you have an unresolved privacy or data use concern that Rackspace Technology has not addressed satisfactorily, please contact our U.S.-based third party dispute resolution provider (free of charge) here . Where applicable, in the UK and EEA, individuals may also reach out their national privacy authorities and ask for their support, and Rackspace Technology is committed to coordinate and collaborate with applicable privacy regulators or authorities (details of the UK privacy regulator can be found at www.ico.org.uk and EEA privacy regulators at here ). Related Documents From time to time, Rackspace Technology may provide other information about data collection, processing and sharing practices. These additional notices may supplement this privacy notice; provide further options related to how data is processed; clarify privacy practices described in this privacy notice; or, where services are provided by Rackspace Technology on a bespoke basis, vary the information set out within this privacy notice. If you are a Rackspace customer this privacy notice may be referenced in any contact form incorporated in your Service Order or online order process, however this privacy notice is separate from and does not form ico.org.uk and EEA privacy regulators at here ). Related Documents From time to time, Rackspace Technology may provide other information about data collection, processing and sharing practices. These additional notices may supplement this privacy notice; provide further options related to how data is processed; clarify privacy practices described in this privacy notice; or, where services are provided by Rackspace Technology on a bespoke basis, vary the information set out within this privacy notice. If you are a Rackspace customer this privacy notice may be referenced in any contact form incorporated in your Service Order or online order process, however this privacy notice is separate from and does not form part of your customer agreement. Annex 1 Below are the categories of Personal Information that Rackspace Technology has collected and disclosed for a business purpose or shared with third parties in the past twelve (12) months. Personal Information Collected Third parties to whom Personal Information may be disclosed Third parties to whom Personal Information may be sold and/or shared (as defined under the CCPA) Personal contact information (e.g., name, address, phone number, email); identifiers (e.g., information about the pages accessed, computer IP address, device ID or unique identifier, device type, non-precise geo-location information, computer and connection information, mobile network information, statistics on page views, traffic to and from the sites, referral URL, advertising information, and standard web log information, job role); demographic information (e.g., gender, age, date of birth); EVSS information; other information shared by using social features or third party services (e.g., organizations, links, and other information included on your social profile page). Rackspace Technology affiliates, service providers and partners, general public (as set out above), government/law enforcement (where necessary). Analytics providers, and advertising technology companies. Internet or other electronic network activity information (e.g., such as hardware model, device software platform/OS and firmware, mobile carrier, preferred languages, and in some cases, browser type, internet service provider, referring/exit pages and URLs, and clickstream data); inferred information (e.g., non-precise geolocation information, or approximate location as inferred from IP address). Rackspace Technology affiliates, service providers and partners, government/law enforcement (where necessary). Analytics providers, and advertising technology companies. Commercial and financial information (e.g., transaction history, credit reference, billing and payment information). Rackspace Technology affiliates, service providers and partners, government/law ., such as hardware model, device software platform/OS and firmware, mobile carrier, preferred languages, and in some cases, browser type, internet service provider, referring/exit pages and URLs, and clickstream data); inferred information (e.g., non-precise geolocation information, or approximate location as inferred from IP address). Rackspace Technology affiliates, service providers and partners, government/law enforcement (where necessary). Analytics providers, and advertising technology companies. Commercial and financial information (e.g., transaction history, credit reference, billing and payment information). Rackspace Technology affiliates, service providers and partners, government/law enforcement (where necessary). N/A Contact Rackspace Technology About Privacy If you are a Rackspace Technology customer and have a privacy related question about Rackspace Technology services or the data that you host with Rackspace Technology, please contact your Rackspace Technology support team or service delivery manager. If you receive hosting or other services from a Rackspace Technology customer, and have privacy related questions about those services, please contact your supplier directly (and if a violation of Rackspace’s Acceptable Use Policy, you may report this to Rackspace Technology abuse@rackspacetechnology.com ). Such matters are not covered by or related to this privacy notice. If you would like to exercise your rights as to your Personal Information or have questions, concerns, inquiries or complaints about this privacy notice or Rackspace Technology privacy practices, please contact Rackspace Technology at privacy@rackspace.com. Although electronic notice is preferred, you may also write to Rackspace Technology at: Chief Privacy Officer, Rackspace Technology, 1718 Dry Creek Way Ste 115, San Antonio, TX 78259-1837. California residents may also exercise their right to opt out of the sale or sharing (as defined under the California Consumer Privacy Act) of Personal Information by visiting the Rackspace Technology Do Not Share or Sell My Personal Information page. If you have an unresolved privacy or data use concern that Rackspace Technology has not addressed satisfactorily, please contact our U.S.-based third party dispute resolution provider (free of charge) here . Where applicable, in the UK and EEA, individuals may also reach out their national privacy authorities and ask for their support, and Rackspace Technology is committed to coordinate and collaborate with applicable privacy regulators or authorities (details of the UK privacy regulator can be found at www.ico.org.uk and EEA privacy regulators at here ). Related Documents From time to time, Rackspace Technology may provide Share or Sell My Personal Information page. If you have an unresolved privacy or data use concern that Rackspace Technology has not addressed satisfactorily, please contact our U.S.-based third party dispute resolution provider (free of charge) here . Where applicable, in the UK and EEA, individuals may also reach out their national privacy authorities and ask for their support, and Rackspace Technology is committed to coordinate and collaborate with applicable privacy regulators or authorities (details of the UK privacy regulator can be found at www.ico.org.uk and EEA privacy regulators at here ). Related Documents From time to time, Rackspace Technology may provide other information about data collection, processing and sharing practices. These additional notices may supplement this privacy notice; provide further options related to how data is processed; clarify privacy practices described in this privacy notice; or, where services are provided by Rackspace Technology on a bespoke basis, vary the information set out within this privacy notice. If you are a Rackspace customer this privacy notice may be referenced in any contact form incorporated in your Service Order or online order process, however this privacy notice is separate from and does not form part of your customer agreement. Annex 1 Below are the categories of Personal Information that Rackspace Technology has collected and disclosed for a business purpose or shared with third parties in the past twelve (12) months.",
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  {
    "url": "https://fair.rackspace.com/partners/google-cloud/",
    "title": "Google Cloud | Rackspace Documentation",
    "content": "FAIR for Google Cloud Unlock the potential of your Google Cloud data with FAIR and Rackspace ICE’s Intelligent Co-worker for Enterprises. Use generative AI for personalized customer interactions and gain valuable insights to inform data-driven decisions. Discover the transformative potential of AI Your AI journey starts with our FAIR Ideate. Take the next steps toward secure and sustainable AI adoption today. Discover the limitless possibilities of your Google Cloud data by partnering with FAIR We help you to unlock the full potential of your data to enable efficient ingestion and processing that harnesses its complete benefits. Our team of certified Google Cloud experts will work closely with you to design, migrate, fortify, operate and optimize your Google Cloud data environment. This partnership empowers you by providing valuable insights and enabling data-driven decisions that drive your business toward success. Solutions Ideate We help you establish desirability, readiness, goals and guardrails for the adoption of AI through an interactive and collaborative ideation engagement. Conduct an AI diagnostic to determine readiness Identify desired business outcomes Establish feasibility and sustainability goals Set up a platform for AI Implement policies and guardrails for AI Incubate We determine the feasibility of AI within your organization and work with you to co-create your first generative AI solution within your enterprise. Choose an existing foundation model Configure and establish the cloud platform Prepare and align the data, adapt the model Optimize, demonstrate and augment the model Develop the LLM-powered application Industrialize We help ensure the viability of your solution through the systematic productization of AI in alignment with defined metrics and governance guardrails. Set up DataOps, MLOps and LLMOps Implement AI oversight and governance Determine an approach to manage incidents Refine the model for cost sustainability Pursue continuous optimization and training Rackspace Intelligent Co-worker for the Enterprise (ICE) is an intelligent co-worker that uses generative AI to elevate the productivity and efficiency of sales and solution architects while granting them access to our top expertise and talent worldwide. ICE leverages AI to streamline repetitive tasks, identify promising leads, present pertinent information and resources, and deliver real-time contextual analytics for exceptionally personalized customer interactions. ICE can reduce the time required to generate effective customer presentations and proposals. Our Google Cloud expertise Latest Insights AI Insights How to Search for What You Mean — Not What You Type November 14, 2023 Read now → AI Insights Achieving AI Sustainability worker for the Enterprise (ICE) is an intelligent co-worker that uses generative AI to elevate the productivity and efficiency of sales and solution architects while granting them access to our top expertise and talent worldwide. ICE leverages AI to streamline repetitive tasks, identify promising leads, present pertinent information and resources, and deliver real-time contextual analytics for exceptionally personalized customer interactions. ICE can reduce the time required to generate effective customer presentations and proposals. Our Google Cloud expertise Latest Insights AI Insights How to Search for What You Mean — Not What You Type November 14, 2023 Read now → AI Insights Achieving AI Sustainability for Progress and Good Works October 25, 2023 Read now → AI Insights Building a Robust, Resilient and Secure AI Environment October 25, 2023 Read now → AI Insights Cultivating a Symbiotic Relationship Between Humans and AI October 25, 2023 Read now → Ready to start the conversation? FAIR can launch quickly because we already have a global, world-class infrastructure and hyperscaler partners that can deliver optimized AI solutions to customers around the world. No matter where you are in the adoption of generative AI, we can help. Reach out today. First name* Last name* Email* Phone Number* Company* Country* --Please Select-- Afghanistan Albania Algeria Andorra Angola Antigua & Deps Argentina Armenia Australia Austria Azerbaijan Bahamas Bahrain Bangladesh Barbados Belarus Belgium Belize Benin Bhutan Bolivia Bosnia Herzegovina Botswana Brazil Brunei Bulgaria Burkina Burundi Cambodia Cameroon Canada Cape Verde Central African Rep Chad Chile China Colombia Comoros Congo Congo {Democratic Rep} Costa Rica Croatia Cuba Cyprus Czech Republic Denmark Djibouti Dominica Dominican Republic East Timor Ecuador Egypt El Salvador Equatorial Guinea Eritrea Estonia Ethiopia Fiji Finland France Gabon Gambia Georgia Germany Ghana Greece Grenada Guatemala Guinea Guinea-Bissau Guyana Haiti Honduras Hungary Iceland India Indonesia Iran Iraq Ireland {Republic} Israel Italy Ivory Coast Jamaica Japan Jordan Kazakhstan Kenya Kiribati Korea North Korea South Kosovo Kuwait Kyrgyzstan Laos Latvia Lebanon Lesotho Liberia Libya Liechtenstein Lithuania Luxembourg Macedonia Madagascar Malawi Malaysia Maldives Mali Malta Marshall Islands Mauritania Mauritius Mexico Micronesia Moldova Monaco Mongolia Montenegro Morocco Mozambique Myanmar, {Burma} Namibia Nauru Nepal Netherlands New Zealand Nicaragua Niger Nigeria Norway Oman Pakistan Palau Panama Papua New Guinea Paraguay Peru Philippines Poland Portugal Qatar Romania Russian Federation Rwanda St Kitts & Nevis St Lucia Saint Vincent & the ana Haiti Honduras Hungary Iceland India Indonesia Iran Iraq Ireland {Republic} Israel Italy Ivory Coast Jamaica Japan Jordan Kazakhstan Kenya Kiribati Korea North Korea South Kosovo Kuwait Kyrgyzstan Laos Latvia Lebanon Lesotho Liberia Libya Liechtenstein Lithuania Luxembourg Macedonia Madagascar Malawi Malaysia Maldives Mali Malta Marshall Islands Mauritania Mauritius Mexico Micronesia Moldova Monaco Mongolia Montenegro Morocco Mozambique Myanmar, {Burma} Namibia Nauru Nepal Netherlands New Zealand Nicaragua Niger Nigeria Norway Oman Pakistan Palau Panama Papua New Guinea Paraguay Peru Philippines Poland Portugal Qatar Romania Russian Federation Rwanda St Kitts & Nevis St Lucia Saint Vincent & the Grenadines Samoa San Marino Sao Tome & Principe Saudi Arabia Senegal Serbia Seychelles Sierra Leone Singapore Slovakia Slovenia Solomon Islands Somalia South Africa South Sudan Spain Sri Lanka Sudan Suriname Swaziland Sweden Switzerland Syria Taiwan Tajikistan Tanzania Thailand Togo Tonga Trinidad & Tobago Tunisia Turkey Turkmenistan Tuvalu Uganda Ukraine United Arab Emirates United Kingdom United States Uruguay Uzbekistan Vanuatu Vatican City Venezuela Vietnam Yemen Zambia Zimbabwe Message I would like to send my contact information to FAIR/Rackspace Technology so that FAIR/Rackspace Technology can share additional information about products, services, thought leadership and invitations to flagship events with me by email. Select Yes or No from the dropdown list.:* Yes No By submitting this form, I acknowledge that someone from FAIR/Rackspace Technology will contact me via email or phone to discuss my request.",
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    "url": "https://docs.rackspace.com/docs/migrate-gogrid-cloud-servers-to-rackspace-cloud",
    "title": "Migrate Gogrid Cloud Servers To Rackspace Cloud | Rackspace Documentation",
    "content": "Rackspace will discontinue support of GoGrid service effective May 31st, 2019. You might be able to migrate your GoGrid Linux® servers to the Rackspace Public Cloud by using InstanceSync . You do not need to stop your GoGrid server to complete the migration. The following process is offered as an unsupported courtesy and is not guaranteed to work for your GoGrid Linux servers. Migration Steps Use the following steps to migrate your GoGrid Linux servers to the Rackspace Cloud: Sign up for a Rackspace Public Cloud account. Sign up for a Rackspace Public Cloud account. Create a new destination server in the Rackspace Public Cloud and record the public IPv4 address and root password of your new Rackspace server. See Create a general purpose Cloud Server for assistance. If your current servers are running an end-of-life (EOL) operating system (OS), such as Ubuntu® 12, contact Rackspace Support to help you build the destination server. Create a new destination server in the Rackspace Public Cloud and record the public IPv4 address and root password of your new Rackspace server. See Create a general purpose Cloud Server for assistance. If your current servers are running an end-of-life (EOL) operating system (OS), such as Ubuntu® 12, contact Rackspace Support to help you build the destination server. If you are running an EOL OS, you need to change the base repositories for your server (both your old GoGrid server and the new Rackspace Cloud server). For example, the CentOS® 5 repository should be baseurl=https://vault.centos.org/5.11/os/$basearch . Consult your distribution's documentation for more specifics on this step. If you are running an EOL OS, you need to change the base repositories for your server (both your old GoGrid server and the new Rackspace Cloud server). For example, the CentOS® 5 repository should be baseurl=https://vault.centos.org/5.11/os/$basearch . Consult your distribution's documentation for more specifics on this step. Apply all available updates for your OS on both your GoGrid server and your new Rackspace destination server. For example, if you're running Ubuntu 14, don't upgrade to 16 or 18, but do apply all updates to Ubuntu 14. Apply all available updates for your an EOL OS, you need to change the base repositories for your server (both your old GoGrid server and the new Rackspace Cloud server). For example, the CentOS® 5 repository should be baseurl=https://vault.centos.org/5.11/os/$basearch . Consult your distribution's documentation for more specifics on this step. Apply all available updates for your OS on both your GoGrid server and your new Rackspace destination server. For example, if you're running Ubuntu 14, don't upgrade to 16 or 18, but do apply all updates to Ubuntu 14. Apply all available updates for your OS on both your GoGrid server and your new Rackspace destination server. For example, if you're running Ubuntu 14, don't upgrade to 16 or 18, but do apply all updates to Ubuntu 14. Download InstanceSync onto your GoGrid server and run the script. Watch the screencast for more info about how to run InstanceSync . Download InstanceSync onto your GoGrid server and run the script. Watch the screencast for more info about how to run InstanceSync . Verify the operation of your applications on your new Rackspace Cloud server. Verify the operation of your applications on your new Rackspace Cloud server. Make any other needed changes to complete the migration, such as updating DNS records, configuring monitoring, and so on. Make any other needed changes to complete the migration, such as updating DNS records, configuring monitoring, and so on. Choices for Server Creation When you create your new server, you need to make the choices discussed in this section. Rackspace Service Level Agreements (SLA) The level of service provided at GoGrid aligns most closely with Rackspace's Managed Infrastructure SLA. For more details about the two SLAs offered by Rackspace Public Cloud, see service levels . Rackspace Regions The Rackspace Public Cloud is available in the following regions: Dallas-Fort Worth (DFW) Chicago (ORD) Northern Virginia (IAD) London (LON) Sydney (SYD) Hong Kong (HKG) The following account types are available: Global has access to all regions except London. Global has access to all regions except London. UK has access to the LON region, exclusively. UK has access to the LON region, exclusively. Choose the region and account type that fits best for your application. You can open and link multiple accounts. Cloud Flavors You can use any Rackspace Cloud server with enough disk space. The Public Cloud is available in the following regions: Dallas-Fort Worth (DFW) Chicago (ORD) Northern Virginia (IAD) London (LON) Sydney (SYD) Hong Kong (HKG) The following account types are available: Global has access to all regions except London. Global has access to all regions except London. UK has access to the LON region, exclusively. UK has access to the LON region, exclusively. Choose the region and account type that fits best for your application. You can open and link multiple accounts. Cloud Flavors You can use any Rackspace Cloud server with enough disk space. The disk allocations are slightly smaller in the Rackspace Cloud than they are in GoGrid, but if you haven't used all the disk space on your GoGrid Cloud Server, you should be able to migrate a server with the same size memory. If you are using all the disk space on your GoGrid Cloud Server, choose a larger Rackspace Cloud flavor. For SSD-based GoGrid flavors, you should choose the Rackspace General Purpose flavor. For more information on Rackspace Cloud server flavors, see Understanding flavor classes . The following image shows a flavor-to-flavor comparison between GoGrid and Rackspace: Cloud Storage The Rackspace Public Cloud does not offer a file-based solution such as GoGrid's Cloud Storage. Instead, choose Rackspace Cloud Block Storage for a block-based solution. Rackspace Public Cloud Server Cost The preceding flavor-to-flavor mapping table shows estimated pricing for standard servers. Prices might vary according to region, image used, and SLA. See pricing for other Rackspace Cloud products, such as Cloud Load Balancers, Cloud Block Storage, and so on. Updated 5 days ago",
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  {
    "url": "https://www.rackspace.com/about/strategic-alliances",
    "title": "Strategic Alliances | Rackspace Documentation",
    "content": "On this page: Overview Alliance Partners Case Study Get Started We partner with the world’s leading innovators to solve our customers’ biggest challenges. Our programmatic approach to strengthening our partnerships enables us to gather insights and deliver results. Get to know our partners and shared solutions. Our strategic partners Cloud We work with our cloud partners to create solutions that address the transformational needs of today’s businesses. Amazon Web Services (AWS) Dell Technologies Google Cloud Platform Intel Microsoft Azure NetApp Oracle Cloud Infrastructure BT VMware Applications Let our application specialists help you make the most of your chosen technologies. Adobe Experience Manager Microsoft Business Intelligence Microsoft Dynamics 365 Microsoft Office 365 Microsoft Sharepoint Oracle SAP Sitecore Data We help you unlock the power of your data with the world’s leading data technologies. Amazon Web Services (AWS) Data Google Cloud Data Microsoft Azure Data Snowflake Data New Relic Splunk Security Partnering to create enterprise-class security services your business can rely on. Amazon Web Services (AWS) Security Akamai Alert Logic Armor Cisco Cloudflare Qualys See more case studies Our approach Discover a partnership that can help you achieve more – for your people, your business and your customers – today and into the future. Consulting and Advisory Services Professional Services Managed Services Fanatical Experience™ Rackspace Fabric™ Ready to start the conversation? We’re experts on your side, doing what it takes to get the job done right — from the first consultation to your daily operations.",
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  {
    "url": "https://docs.rackspace.com/docs/set-up-an-imap-account-on-a-windows-phone",
    "title": "Set Up An Imap Account On A Windows Phone | Rackspace Documentation",
    "content": "Use the following steps to configure an IMAP account on a Windows® Mobile phone: Locate the Settings options on the Application menu. Locate the Settings options on the Application menu. Click email + accounts . Click email + accounts . Click add an account . Click add an account . Click other account . Click other account . Enter your full email address and password for your account, and click sign in . Enter your full email address and password for your account, and click sign in . If the device does not auto-detect your settings, click advanced on this screen. If the device does not auto-detect your settings, click advanced on this screen. Add your account name, enter your name, and then enter the following server settings. (You need to scroll down on this screen to see the additional fields.) Incoming email server : Enter secure.emailsrvr.com . Account type : Select IMAP4 . Username : Enter your full email address. Password : Enter your email account password. Outgoing (SMTP) email server : Enter secure.emailsrvr.com . Outgoing server requires authentication : Use the same user name and password for sending email : Check this box. Add your account name, enter your name, and then enter the following server settings. (You need to scroll down on this screen to see the additional fields.) Incoming email server : Enter secure.emailsrvr.com . Incoming email server : Enter secure.emailsrvr.com . Account type : Select IMAP4 . Account type : Select IMAP4 . Username : Enter your full email address. Username : Enter your full email address. Password : Enter your email account password. Password : Enter your email account password. Outgoing (SMTP) email server : Enter secure.emailsrvr.com . Outgoing (SMTP) email server : Enter secure.emailsrvr.com . Outgoing server requires authentication : Outgoing server requires authentication : Use the same user name and password for sending email : Check this box. Use the same user name and password for sending email : Check this box. Click sign in . Click sign in . When the setup completes, you see a new icon in your Settings menu with the name of your new email account. Use the Feedback tab to make any comments or ask questions. You can also start . Outgoing (SMTP) email server : Enter secure.emailsrvr.com . Outgoing (SMTP) email server : Enter secure.emailsrvr.com . Outgoing server requires authentication : Outgoing server requires authentication : Use the same user name and password for sending email : Check this box. Use the same user name and password for sending email : Check this box. Click sign in . Click sign in . When the setup completes, you see a new icon in your Settings menu with the name of your new email account. Use the Feedback tab to make any comments or ask questions. You can also start a conversation with us . Updated 5 days ago",
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  {
    "url": "https://docs.rackspace.com/docs/upgrade-to-the-managed-operations-service-level",
    "title": "Upgrade To The Managed Operations Service Level | Rackspace Documentation",
    "content": "If you currently have the Managed Infrastructure support service level for Rackspace Public Cloud, you can upgrade to the Managed Operations service level. Upgrade to the Managed Operations Service Level In the Cloud Control Panel , choose Rackspace Cloud from the drop-down list of products that is located at the top of the page on the utility navigation bar. In the Cloud Control Panel , choose Rackspace Cloud from the drop-down list of products that is located at the top of the page on the utility navigation bar. Click Account on the utility navigation bar to see your current level of service under Service Level from the drop-down list. Click Account on the utility navigation bar to see your current level of service under Service Level from the drop-down list. With the drop-down list under Account still open, click Upgrade Service Level . With the drop-down list under Account still open, click Upgrade Service Level . To upgrade your service level to Managed Operations, click Learn More under Managed Operations. 📘 If you upgrade your service level, you cannot revert back to the previous level. To upgrade your service level to Managed Operations, click Learn More under Managed Operations. If you upgrade your service level, you cannot revert back to the previous level. In the pop-up window, click Request Upgrade . In the pop-up window, click Request Upgrade . On the Confirm Managed Operations Upgrade page, read the information provided. Open the Terms of Service link and read the terms of service. On the Confirm Managed Operations Upgrade page, read the information provided. Open the Terms of Service link and read the terms of service. If you agree to the terms, select both check boxes, and then click Request Upgrade . A confirmation of your upgrade displays on the screen. If you agree to the terms, select both check boxes, and then click Request Upgrade . A confirmation of your upgrade displays on the screen. You will see the changes in effect the next time you log in. Updated 5 days ago",
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  {
    "url": "https://docs.rackspace.com/docs/lon7-global-switch-data-center-migration-faq-for-managed-customers",
    "title": "Lon7 Global Switch Data Center Migration Faq For Managed Customers | Rackspace Documentation",
    "content": "Overview In November 2017, Rackspace completed its acquisition of Datapipe, which increased the Rackspace data center footprint across the globe. In some regions, including London, this has resulted in multiple locations within a small geographical area. Rackspace leaders identified which data centers offer the most reliability, high availability, and efficiency while offering our customers access to the full range of Rackspace products and services. Rackspace operates out of two main data centers in the vicinity of London, which offer high levels of redundancy in power and cooling infrastructure and high levels of resilience in the network infrastructure, consistently providing 99.999% core network uptime. Both sites are operated 24x7x365 by a team of data center operations technicians and offer the full range of Rackspace services. Find more information on the specification of our data centers here . Following a review of our global data center footprint, Rackspace decided to reduce our footprint in the Global Switch GS2 (LON7) data center by moving all managed services customers from suites J1 and J2 to an existing Rackspace data center. This document relates specifically to customers with managed infrastructure and the Stratosphere® products (EStrat, VStrat, and PCIStrat). Rackspace assigns all customers to a move group, which we will schedule for a date in Q2 of 2021. We schedule the move groups to run in a maintenance window starting on either a Friday or Saturday night and running through to the following morning. We plan to keep the maintenance window shorter than 12 hours. We confirm the exact timings when we allocate the move groups, at least 60 days in advance of the move date. Yes, we are performing a physical migration of your environment, so it will be offline while moving to the new location. We will use a physical migration method, which means that after we power down the devices in the source data center, we remove them from the cabinets and physically transport them to the destination data center. Upon arrival, we rack the devices in their new locations and bring the environment back online. The high-level stages for the move are as follows: You are allocated a move group at least two months in advance of the date. As your maintenance date nears, Rackspace works with you and your account team to establish any specific requirements for the move. During this period, Rackspace performs non-intr while moving to the new location. We will use a physical migration method, which means that after we power down the devices in the source data center, we remove them from the cabinets and physically transport them to the destination data center. Upon arrival, we rack the devices in their new locations and bring the environment back online. The high-level stages for the move are as follows: You are allocated a move group at least two months in advance of the date. As your maintenance date nears, Rackspace works with you and your account team to establish any specific requirements for the move. During this period, Rackspace performs non-intrusive audits on your environment to make sure that the information in our system is up-to-date and to get a better understanding of how it might perform when it is shut down and re-started. The results of these audits might require input from you. We will also replicate data on our shared storage platforms to the destination data center. On the night of the migration, shortly before the maintenance window is due to start, we run a final audit, place all devices under alert suppression, and make any required changes to Rackspace management IP addresses. If you requested that we shut down your devices in a specific order, we do this shortly before the maintenance window officially opens. At the start of the maintenance window, Rackspace runs an automated script to shut down all servers. After all servers are offline, we remove physical devices from the cabinets and shut down dedicated storage and network devices and remove them from the cabinets. We place all devices onto a truck and transport them to the new facility where we rack all devices in new locations that we prepared in advance with the appropriate cabling and power. Your environment undergoes basic connectivity testing, and the team performs any custom testing that we agreed to before the maintenance. You should also be prepared to carry out tests after the move completes. You can request that we contact you after we complete our tests. In most cases, we don't need to change public IP addresses. If we need to make any changes, we will work with you to minimize the impact of the change. We might need to change private IP addresses as we transition your devices to the Rackspace Managed Backup service. This product uses a separate network exclusively for backups to avoid degradation of public traffic as it takes backups. Rackspace is responsible for making these changes to devices to which we have access. If you have devices that use managed backup that Rackspace cannot access, we can give you the new IP information so can request that we contact you after we complete our tests. In most cases, we don't need to change public IP addresses. If we need to make any changes, we will work with you to minimize the impact of the change. We might need to change private IP addresses as we transition your devices to the Rackspace Managed Backup service. This product uses a separate network exclusively for backups to avoid degradation of public traffic as it takes backups. Rackspace is responsible for making these changes to devices to which we have access. If you have devices that use managed backup that Rackspace cannot access, we can give you the new IP information so that you can make the necessary changes. Yes, if you tell us about the order in which we should shut down and re-start devices, we can follow these steps on the night of your move. If you need us to shut down the devices in a specific order, we might need to start the process before the standard maintenance window begins. If you prefer to shut down your devices or require us to involve you in the process, let us know in advance of the move. It depends on the replication method that you have set up. We recommend that you tell us about any replication or log shipping so that we can work with you to ensure that it is re-established following the move. Because we usually have no access to your colocation devices, you are responsible for shutting these down. If you take no action, our standard approach is to perform the following steps: Remove the power cables from the colocation devices after all managed devices in the environment are offline. Rack them in the destination data center following the same cabling configuration as in the source data center. Unless you provide other instructions, we cable and rack them in their new locations and power them on. We will create a ticket in the customer portal and post all updates to that ticket. Do not close the ticket until we complete the migration. Approximately one month out from your move date, we will perform a non-intrusive audit on your environment and then complete another two weeks later. After we run the second audit, you should make no more configuration changes to the environment, such as adding hardware or expanding drives on shared storage platforms. We will remind you of the change freeze and the items that are included in that freeze nearer to the time of your maintenance window. You can make changes to your applications and data during the freeze. This migration targets environments in specific suites within our LON7 data center. Whether we move different environments together depends on until we complete the migration. Approximately one month out from your move date, we will perform a non-intrusive audit on your environment and then complete another two weeks later. After we run the second audit, you should make no more configuration changes to the environment, such as adding hardware or expanding drives on shared storage platforms. We will remind you of the change freeze and the items that are included in that freeze nearer to the time of your maintenance window. You can make changes to your applications and data during the freeze. This migration targets environments in specific suites within our LON7 data center. Whether we move different environments together depends on the dependencies between the different environments. If your managed environment in LON7 is linked to another environment, either with Rackspace or outside of it in Global Switch, update your notification ticket with the relevant information or speak with your Rackspace account team. Rackspace will use all of its experience with data center migration projects to help support you before and during the migration. We have assembled a dedicated migration team, made up of some of the best Rackers from across the business. This team will run audits on your servers before the migration to identify and resolve any potential migration issues in advance. Ensure that you work with the migration team and your account team to resolve any issues promptly. If you fail to resolve issues that we are auditing, we might have to perform a manual shutdown in advance of the official maintenance window start time. The team will work with you and your account team to determine and agree to any special requirements that you might have for pre-migration and post-migration instructions as we turn off and turn on your environment. The migration team will focus on successfully executing your instructions on the night of the migration. We strongly encourage you to back up your data, either by using the Rackspace Managed Backup service or making your own offsite backups. If your solution is not currently being backed up, you can talk to your account team about putting a backup solution in place before the migration date. In addition to the backups, consider taking the following steps before the move night: Correct any known disk issues before migration night. Ensure that there are no disk corruption issues by running a check disk ( chkdsk ). Doing so prevents any forced chkdsk operations when your server is turned on. Correct any known disk issues before migration night. Ensure that there are no disk corruption issues by running a check disk ( chkdsk ). Doing so prevents any forced chkdsk operations when your server is not currently being backed up, you can talk to your account team about putting a backup solution in place before the migration date. In addition to the backups, consider taking the following steps before the move night: Correct any known disk issues before migration night. Ensure that there are no disk corruption issues by running a check disk ( chkdsk ). Doing so prevents any forced chkdsk operations when your server is turned on. Correct any known disk issues before migration night. Ensure that there are no disk corruption issues by running a check disk ( chkdsk ). Doing so prevents any forced chkdsk operations when your server is turned on. Fully install any pending Windows® updates before the scheduled migration. If updates stop us from being able to turn off your servers gracefully, the downtime for the entire move group could be extended, and we might need to remove the power before the update process concludes. Fully install any pending Windows® updates before the scheduled migration. If updates stop us from being able to turn off your servers gracefully, the downtime for the entire move group could be extended, and we might need to remove the power before the update process concludes. Perform a test reboot of your servers before the migration to ensure that applications and services start correctly. If you want Rackspace to do this, raise a request by using the customer portal. Perform a test reboot of your servers before the migration to ensure that applications and services start correctly. If you want Rackspace to do this, raise a request by using the customer portal. Yes, you continue to receive the same services. If Rackspace provides the leased line, we take care of this and work with you to schedule the change. If not, you must work with your telco provider and Rackspace to understand the options for relocating the line. The data center you are moving to and your provider determine the options available to you. Because lead times for new leased lines are significant, we advise you to reach out to your provider at your earliest convenience to understand the options. Contact us in one of the following ways: Reach out to your Rackspace account team. Update one of the ticket notifications published in the ticketing system before and during the migration. Updated 5 days ago",
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    "url": "https://docs.rackspace.com/docs/introduction-to-cassandra",
    "title": "Introduction To Cassandra | Rackspace Documentation",
    "content": "This article presents an overview of Apache Cassandra®, an open-source, key-value NoSQL database. Prerequisites For an introduction to NoSQL databases, see the following articles: Types of databases Examples of RDBMS and NoSQL databases Benefits of using Cassandra Using Cassandra provides the following advantages: Cassandra is high-performing and horizontally scalable. It also offers operational simplicity. Cassandra is high-performing and horizontally scalable. It also offers operational simplicity. Cassandra is fully distributed, with no single point of failure. Full distribution enables Cassandra to provide continuous availability. Cassandra is fully distributed, with no single point of failure. Full distribution enables Cassandra to provide continuous availability. Cassandra uses a peer-to-peer distribution model that makes distributing data across multiple data centers and cloud availability zones easy. Cassandra uses a peer-to-peer distribution model that makes distributing data across multiple data centers and cloud availability zones easy. Cassandra uses a partitioner, or partitioning key, to determine how to distribute data across the nodes that make up a database cluster. A partitioner is a hashing mechanism that takes a primary key of a table row, computes a numerical token for it, and assigns it to one of the nodes in a cluster. While Cassandra has multiple partitioners from which to choose, the default partitioner randomizes data across a cluster and ensures an even distribution of all the data. In addition, Cassandra automatically maintains the balance of data across a cluster even when you remove existing nodes or add new nodes to a system. Cassandra is a good choice when you have a very large amount of data and consistency isn't a priority. Terminology and concepts Many concepts in Cassandra have close analogies to concepts in relational databases such as Oracle Database®. The following table compares the basic terminology and concepts: Feature comparison The following table compares the features of Cassandra with the features of Oracle Database: Query language Both Cassandra and Oracle Database have their own rich query language. However, there are some differences between them. To handle advanced queries, Oracle Database supports procedures and functions for manipulating the data returned from the SELECT statement. In contrast, Cassandra uses the Cassandra Query Language (CQL). This language runs through the Cassandra shell, which is called cqlsh . The following table provides a few examples of how CQL statements and SQL statements differ: Source: Datastax. DSE 5.1 Administrator Guide. Can you use Cassandra and Oracle Database together? Yes. There are many examples of of Cassandra with the features of Oracle Database: Query language Both Cassandra and Oracle Database have their own rich query language. However, there are some differences between them. To handle advanced queries, Oracle Database supports procedures and functions for manipulating the data returned from the SELECT statement. In contrast, Cassandra uses the Cassandra Query Language (CQL). This language runs through the Cassandra shell, which is called cqlsh . The following table provides a few examples of how CQL statements and SQL statements differ: Source: Datastax. DSE 5.1 Administrator Guide. Can you use Cassandra and Oracle Database together? Yes. There are many examples of hybrid deployments of Cassandra and Oracle Database. In some cases, new business requirements push organizations to adopt Cassandra so that they can incorporate next-generation components into their applications. For example, both Cassandra and Oracle Database use conditional entry updates, composite keys, Unicode characters, and full-text search. However, Cassandra also has auto-replication functions that automatically distribute and maintain data across a cluster. Replication in Cassandra is very straightforward and simple to configure and maintain. While Oracle Database uses the ACID (Atomicity, Consistency, Isolation, Durability) integrity model, Cassandra offers the AID portion of ACID, in which the data written is atomic, isolated, and durable. The AID model enables Cassandra users to decide exactly how strong data consistency should be for a transaction or set of batched transactions batched. The strength of data consistency refers to whether all nodes must respond or if a single node responds while the others update. Cassandra users can tune data consistency within a single data center or across multiple data centers. However, Oracle Database offers integrity features that Cassandra doesn't offer, such as isolation, transactions, referential integrity, and revision control. Both Cassandra and Oracle Database are horizontally scalable and support data replication. Limitations of Cassandra While there are several advantages to using Cassandra, there are also limitations that make Cassandra unsuitable as a general-purpose database. For example, because Cassandra doesn’t have built-in aggregation functionality, it does not group data by sum, min, or max. You have to pre-compute and store any aggregations. In addition, you can't join tables in Cassandra. Instead, you have to de-normalize data before storing it in the database. Finally, Cassandra bases search on keys and indexes only. It does not support additional search clauses, additional conditions, or sorting on non-key fields. Next step Choosing between an several advantages to using Cassandra, there are also limitations that make Cassandra unsuitable as a general-purpose database. For example, because Cassandra doesn’t have built-in aggregation functionality, it does not group data by sum, min, or max. You have to pre-compute and store any aggregations. In addition, you can't join tables in Cassandra. Instead, you have to de-normalize data before storing it in the database. Finally, Cassandra bases search on keys and indexes only. It does not support additional search clauses, additional conditions, or sorting on non-key fields. Next step Choosing between an RDBMS and NoSQL Use the Feedback tab to make any comments or ask questions. You can also start a conversation with us . Updated 5 days ago",
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    "url": "https://docs.rackspace.com/docs/recover-a-deleted-rackspace-email-mailbox",
    "title": "Recover A Deleted Rackspace Email Mailbox | Rackspace Documentation",
    "content": "This article explains how to recover a Rackspace Email mailbox that was deleted within the last 14 days. To recover a Rackspace Email mailbox, create a new mailbox by using the same username as the recently deleted mailbox. You'll be prompted with the option to restore the mailbox from the backup stored on our system. Note: If you created an email alias with the same username as the deleted mailbox, you must first delete the alias. To restore all messages to the new mailbox, click Restore . To create the mailbox without restoring any messages, click No thanks, just create new mailbox . Updated 5 days ago",
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    "url": "https://docs.rackspace.com/docs/office-365",
    "title": "Office 365 | Rackspace Documentation",
    "content": "Rackspace support for Microsoft Office 365 gives you access to hundreds of Microsoft Certified Professionals, available 24x7x365. Experience minimized downtime and lower costs with Office 365 plans that fit all business needs. The following support articles help you get start using Office 365: Office 365 FAQ Set up Office 365 Add an Office 365 license Add a domain in Office 365 How to set up O365 via your Cloud Office Control Panel Upgrade Rackspace Email and Microsoft Exchange to Office 365 FAQ . Log in to the archive manager for Office 365 How to import PST files to Microsoft 365 Other support Resources Microsoft Office 365 frequently asked questions Rackspace Office 365 plans Updated 5 days ago",
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    "url": "https://docs.rackspace.com/docs/log-in-to-the-archive-manager",
    "title": "Log In To The Archive Manager | Rackspace Documentation",
    "content": "This article describes how to log in to your Rackspace Hosted Email Archive. Prerequisites Applies to: Administrator Difficulty: Easy Time needed: Approximately 5 minutes Tools required: Cloud Office Control Panel access For more information about prerequisite terminology, see Cloud Office support terminology . Log in to the Archive Manager Log in to the Cloud Office Control Panel by using your Rackspace Cloud Office admin ID and password. Log in to the Cloud Office Control Panel by using your Rackspace Cloud Office admin ID and password. Scroll down to the Domains section. In the far right column of this section, click Email Archiving . Scroll down to the Domains section. In the far right column of this section, click Email Archiving . Select the domain for the archive that you want to log in to, and then click Manage My Archive . The dashboard for the domain's archive displays. Select the domain for the archive that you want to log in to, and then click Manage My Archive . The dashboard for the domain's archive displays. After you are logged into your Rackspace Hosted Email Archive, you can perform many additional functions such as creating searches , exporting searches , adding archive users , and more. Updated 5 days ago",
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    "url": "https://docs.rackspace.com/docs/understanding-database-backup-options",
    "title": "Understanding Database Backup Options | Rackspace Documentation",
    "content": "Database backups enable you to recover your data in the event of a system failure. Rackspace Technology performs database backups for all devices that are part of the DBA solution. We do customizable backups by using native database technology to best suit your needs. We can do backups in the following ways, depending on the location of the server: Local Backups: The Rackspace DBA team performs local database backups to an attached local disk. This speeds up the process of restoring a backup if necessary. We perform local backups according to an agreed-upon schedule. Remote Backups : You are then responsible for ensuring that you store your backups on a secondary form of storage for security purposes. Third Party backups (Commvault): We do not include this additional service with the DBA solution, but you purchase it to complete the remote backup service. The Rackspace Technology Managed Backup team completes all backups. We notify you of any failures or issues with the backup process through the Rackspace Technology Customer Portal. Updated 5 days ago",
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    "url": "https://docs.rackspace.com/reference/cloud-dns-getting-started",
    "title": "Cloud Dns Getting Started | Rackspace Documentation",
    "content": "Get your credentials Sending API requests to Cloud DNS Convert cURL examples to run on Windows Convert cURL examples to run on Windows Authenticate to the Rackspace Cloud Authenticate by using cURL Send an authentication request Review the authentication response Configure environment variables Authenticate by using cURL Send an authentication request Review the authentication response Configure environment variables Concepts DNS Domain Subdomain Record Domain Owner DNS Domain Subdomain Record Domain Owner Create and manage DNS domains Creating a new cloud server Creating a domain Listing domain details Adding records Creating a new cloud server Creating a domain Listing domain details Adding records To start using the API and run the examples in this section, you need the following items: Rackspace Cloud account. If you don’t have one, sign up for a Rackspace Cloud account . Command-line tool or browser client for communicating with the API service.",
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    "url": "https://docs.rackspace.com/docs/add-a-domain-in-office-365",
    "title": "Add A Domain In Office 365 | Rackspace Documentation",
    "content": "The default domain in Office 365® is {tenantName}.onmicrosoft.com . Until you add your own domain to Office 365, any new users that you create contain the default domain name. This article describes how to add a domain in Office 365. By adding your own domain, you can create users specific to that domain. Prerequisites Applies to: Office 365 Administrator Difficulty: Easy Time needed: 24-48 hours for the domain to be verified Tools required: Office 365 Global Administrator access For more information about prerequisite terminology, see Cloud Office support terminology . Before you can set up a domain in the Office 365 portal, you must create your Office 365 tenant with Rackspace and add the product licenses that you need. Add a domain in Office 365 Log in to your Office 365 Control Panel . Log in to your Office 365 Control Panel . From the left menu, select Office 365 Admin Center . From the left menu, select Office 365 Admin Center . From the left menu, select Settings , and then select Domains . From the left menu, select Settings , and then select Domains . In the Domains section, click Add Domain . In the Domains section, click Add Domain . Enter the domain name when prompted, and then click Next . Enter the domain name when prompted, and then click Next . Verify that you own the domain. This step requires you to log in to your domain's DNS host portal. If you do not know what your DNS host is, see Find your DNS host . Select the Add a TXT record instead option, and then select Next . Copy the TXT record information provided on the Verify domain page. Log in to your domain's DNS host portal. Add the TXT record by using the information provided on the Verify domain page. Save this change at your DNS host. After the TXT record fully propagates, select Verify . Note: The TXT record could take 24-48 hours to be verified by Office 365. Warning: It is important to consult your migration plan before continuing through the domain setup. Changing your MX records before you are ready to migrate can result in a loss of service. After Office 365 successfully verifies your domain, you can begin to assign it to your users. You cannot fully use your Office 365 services until you add the appropriate DNS entries to your domain's DNS host . Verify that you own the domain. This step requires you to log in to your domain your DNS host. After the TXT record fully propagates, select Verify . Note: The TXT record could take 24-48 hours to be verified by Office 365. Warning: It is important to consult your migration plan before continuing through the domain setup. Changing your MX records before you are ready to migrate can result in a loss of service. After Office 365 successfully verifies your domain, you can begin to assign it to your users. You cannot fully use your Office 365 services until you add the appropriate DNS entries to your domain's DNS host . Verify that you own the domain. This step requires you to log in to your domain's DNS host portal. If you do not know what your DNS host is, see Find your DNS host . Select the Add a TXT record instead option, and then select Next . Select the Add a TXT record instead option, and then select Next . Copy the TXT record information provided on the Verify domain page. Copy the TXT record information provided on the Verify domain page. Log in to your domain's DNS host portal. Log in to your domain's DNS host portal. Add the TXT record by using the information provided on the Verify domain page. Add the TXT record by using the information provided on the Verify domain page. Save this change at your DNS host. Save this change at your DNS host. After the TXT record fully propagates, select Verify . After the TXT record fully propagates, select Verify . Note: The TXT record could take 24-48 hours to be verified by Office 365. Warning: It is important to consult your migration plan before continuing through the domain setup. Changing your MX records before you are ready to migrate can result in a loss of service. After Office 365 successfully verifies your domain, you can begin to assign it to your users. You cannot fully use your Office 365 services until you add the appropriate DNS entries to your domain's DNS host . Updated 5 days ago",
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  {
    "url": "https://docs.rackspace.com/docs/sin2-data-center-relocation-colocation-customer-faq",
    "title": "Sin2 Data Center Relocation Colocation Customer Faq | Rackspace Documentation",
    "content": "Overview In November 2017, Rackspace completed its acquisition of Datapipe. The acquisition served to increase the Rackspace data center footprint across the globe. In some regions, including Hong Kong, this has resulted in multiple locations within a small geographical area. Rackspace leaders have carried out a review to identify which data centers can offer the most reliability, high availability, and efficiency while offering our customers access to the full range of Rackspace products and services. To enable long-term growth within the region, Rackspace is currently building a new Singapore data center, SIN3, based on Rackspace standards. Find more information on the specification of our data centers on our data center page . After reviewing our global data center footprint and considering the lease for SIN2 that comes to an end in 2021, Rackspace decided to reduce our footprint in Singapore and close the SIN2 facility. This document relates specifically to only colocation customers. If you are a customer of managed or shared infrastructure, request a copy of the SIN2 Managed Customer FAQ . When is the closure expected to take place? We ask all colocation customers in SIN2 to vacate SIN2 by 31st July 2021 How do I prepare for the relocation? Rackspace has extensive experience and success in data-center migrations. The dedicated migration team has been responsible for multiple large-scale data center consolidation and closure exercises for both Rackspace and legacy Datapipe data centers. The migration team can provide guidance and advice on all aspects of the move. For those customers who might not have any experience of a cabinet migration, we created a Colocation Migration Guide based on the experience of the migration team. If you think this would be useful for you, reach out to your service delivery manager or account manager to request a copy of the guide. What support does Rackspace provide for the move? Rackspace allocates space and power in the new location with all other services contracted through Rackspace. Where Rackspace provides the cabinets, we can stand up new cabinets in advance of your move date if required. Additionally, if requested, we can carry out a physical audit of your environment and take responsibility for the physical move in one of two ways. We can decant the cabinet in SIN2 and transport the devices to SIN3, where we deploy the devices into new cabinets. Alternately, we can investigate the delivery manager or account manager to request a copy of the guide. What support does Rackspace provide for the move? Rackspace allocates space and power in the new location with all other services contracted through Rackspace. Where Rackspace provides the cabinets, we can stand up new cabinets in advance of your move date if required. Additionally, if requested, we can carry out a physical audit of your environment and take responsibility for the physical move in one of two ways. We can decant the cabinet in SIN2 and transport the devices to SIN3, where we deploy the devices into new cabinets. Alternately, we can investigate the possibility of moving the populated cabinet by using our logistics partner specializing in IT relocation exercises. We understand that this move is a distraction from your own business focus, so we expect to use all our experience in data center migrations to minimize disruption. We have a leased line that terminates in SIN2. What happens to this? If Rackspace provides the leased line. we take care of this and work with you to schedule the change. If not, you need to work with your telco provider and Rackspace to understand the options for relocating the line. Your provider and the data center you are moving to determine the options available to you. Lead times for new leased lines can be significant, so we advise you to reach out to your provider at your earliest convenience to understand the available options. Where is SIN3 located? The new facility is located at: Who should I contact with questions about the relocation? Contact us in one of the following ways: Reach out to your Rackspace account team Update one of the ticket notifications published in the customer portal. Updated 5 days ago",
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    "url": "https://www.rackspace.com/data/rackspace-dbaas",
    "title": "Rackspace Dbaas | Rackspace Documentation",
    "content": "On this page: Overview Features Success story Resources Get started Documentation Calculator Login Rackspace DBaaS platform Today, you’re probably collecting more data than ever before. Yet, legacy databases can’t always keep up, resulting in fragmented information, disruption and downtime. Rackspace Technology® helps you unlock the full power of your data with the Rackspace DBaaS portfolio of datastores, putting the complexity of keeping your databases managed into expert hands. Whether you’re scaling applications across multicloud environments, automating workflows or leveraging AI for advanced analytics, Rackspace DBaaS makes managing production databases seamless and efficient. We’ll help you gain economies of scale that yield operational savings compared to doing it in-house, enabling you to get the most out of your technology investments and avoid expensive overhauls. See More Case Stories Unparalleled MongoDB Expertise Production-ready MongoDB deployments Expert MongoDB DBAs provide 24x7x365 support Deploy and manage highly available, scalable MongoDB instances Optimize performance with industry-leading MongoDB tools Proven experience managing MongoDB at scale since 2013 Lower TCO with optimized scaling and built-in efficiencies Datastore portfolio MongoDB : document-based data storage, analytics Elasticsearch : text-based search, log and metrics storage Redis : data or query caching, web session storage Around-the-clock support Take advantage of easy access to database experts who are available whenever you (or your database) need them. Count on our database engineers to help you avoid potential issues, quickly react when problems do arise, and proactively share feedback when changes are needed to improve future performance. 24x7x365 support from engineers and DBAs Proactive management Stay focused on your business while our experts monitor your databases 24x7x365 to help keep them running smoothly and performing at their best. Tailor-made performance tuning and optimization In-depth query analysis Ad-hoc health reports And much more! Ready to get started? Start creating instances on our platform right now. Please don't hesitate to contact us with any questions. Our approach Discover a partnership that can help you achieve more – for your people, your business and your customers – today and into the future. Consulting and Advisory Services Professional Services Managed Services Fanatical Experience™ Rackspace Fabric™ Our Expertise Explore our expert credentials and industry recognition. Recognized leadership Providing innovation and leadership in the technology 365 to help keep them running smoothly and performing at their best. Tailor-made performance tuning and optimization In-depth query analysis Ad-hoc health reports And much more! Ready to get started? Start creating instances on our platform right now. Please don't hesitate to contact us with any questions. Our approach Discover a partnership that can help you achieve more – for your people, your business and your customers – today and into the future. Consulting and Advisory Services Professional Services Managed Services Fanatical Experience™ Rackspace Fabric™ Our Expertise Explore our expert credentials and industry recognition. Recognized leadership Providing innovation and leadership in the technology services industry for 20+ years. AWS Premier Consulting Partner, with 14 Competencies Google Cloud Partner of the Year Five-Time Microsoft Hosting Partner of the Year MySQL Certified Hosting Partner Power Your Advantage Discover related solutions to help you achieve smarter business outcomes. AWS Data Maximize the value of your data and the power of AWS cloud with the experience and expertise you need from Rackspace Technology. Google Cloud Data Mobilize the power of Google Cloud data, backed by deep experience and expertise that can help you maximize its value. Microsoft Azure Data Make the most of Microsoft Azure for innovation, agility, cost savings and operational efficiency. Databases Deploy the right database management systems to maximize the value of your data and increase agility. Data Management Accelerate data optimization while helping to ensure security, uptime and seamless access across your organization. Next-Gen Data Platforms Accelerate the value of your data and the cloud with leading-edge advisory, professional and managed services for leading next-gen platforms. Related Resources Learn more about how we’re solving with ObjectRocket DBaaS. Why It’s Time for Your Company to Take Data Seriously — And How to Get Started Why It’s Time for Your Company to Take Data Seriously — And How to Get Started Multicloud Integration Powers the Intelligent Enterprise Multicloud Integration Powers the Intelligent Enterprise CCPA and the Evolving Role of Data Privacy Laws CCPA and the Evolving Role of Data Privacy Laws Ready to get started? Ready to get started? Fill out the form to be connected to one of our experts. Fill out the form to be connected to one of our experts. By submitting this form, I acknowledge that someone from Rackspace Technology will contact me via email or phone to discuss my request. You may withdraw your consent to receive additional information from Rackspace Technology at any time. Information collected in this form is subject to the Rackspace Technology Privacy oud Integration Powers the Intelligent Enterprise Multicloud Integration Powers the Intelligent Enterprise CCPA and the Evolving Role of Data Privacy Laws CCPA and the Evolving Role of Data Privacy Laws Ready to get started? Ready to get started? Fill out the form to be connected to one of our experts. Fill out the form to be connected to one of our experts. By submitting this form, I acknowledge that someone from Rackspace Technology will contact me via email or phone to discuss my request. You may withdraw your consent to receive additional information from Rackspace Technology at any time. Information collected in this form is subject to the Rackspace Technology Privacy Notice . Rackspace Technology Support To create a ticket or chat with a specialist regarding your account, log into your account. Legacy Datapipe One (Service Now) Rackspace Sovereign Services UK Support Phone 1-800-961-4454 International Support +1-512-361-4935 Help Documentation Support Documentation API Documentation System status Email & Apps system status Rackspace system status Rackspace Technology Careers Rackspace Technology accelerates the value of the cloud during every phase of a customer’s digital transformation. Join us on our mission.",
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    "url": "https://docs.rackspace.com/docs/rackspace-provided-db-and-os-licenses-for-sddc",
    "title": "Rackspace Provided Db And Os Licenses For Sddc | Rackspace Documentation",
    "content": "Overview Rackspace offers a flexible and simplified approach to licensing for OS and database software as part of your infrastructure consumption. This document outlines how customers can procure and manage licenses for: Operating Systems: Windows Server, Linux (various distributions) Databases: Microsoft SQL Server, Oracle DB Other Licensing Services: VMware, bundled licensing Licensing via Image Deployment (OS & DB) When deploying a virtual machine (VM) from the Rackspace-provided image library, the image name will clearly indicate the included software. For example: Windows Server 2022 + SQL Server 2022 Enterprise Linux CentOS 7 Windows Server 2019 (No SQL) See an example here: Note: For an exhaustive list of image options please refer to the content library within your platform of choice. For more information on how to deploy an image on your specific platform please navigate to that platform’s section within this page. ✅ What This Means for You: Automatic License Billing: By selecting and deploying an image with bundled software, you are accepting associated license charges for that software. No Separate Procurement Required: No manual license registration or request is needed. Rackspace will add the charge automatically to your monthly invoice. Licensing Audit Support: These images ensure compliance with Microsoft and Oracle licensing models. Note: If you want to check what a particular deployed VM is consuming in terms of 3rd party licenses you can go to the ‘Resources’ UI and click the VM to get next level of detail as seen here: Host-Based Licensing (Optional) Rackspace also supports host-based licensing , allowing licenses to be pooled and tied to the physical host instead of each VM. 🔒 Important Requirements: Pre-enrollment is required via contract or addendum. Must be explicitly included in your host sale agreement or added later by contacting your Rackspace Account Executive . Automation will detect valid host-based licensing and suppress per-VM license billing accordingly. If host-based licensing is not detected , per-VM license charges will apply by default. For guidance on when to use either of these consumption models please reach out to your Rackspace Account Executive or submit a ticket on our support portal. OS and DB License Types Available VMware and Other Bundled Licensing Some Rackspace offers—such as VMware-based platforms —include licensing as part of the service cost. 🎯 Key Points: No additional licensing be explicitly included in your host sale agreement or added later by contacting your Rackspace Account Executive . Automation will detect valid host-based licensing and suppress per-VM license billing accordingly. If host-based licensing is not detected , per-VM license charges will apply by default. For guidance on when to use either of these consumption models please reach out to your Rackspace Account Executive or submit a ticket on our support portal. OS and DB License Types Available VMware and Other Bundled Licensing Some Rackspace offers—such as VMware-based platforms —include licensing as part of the service cost. 🎯 Key Points: No additional licensing steps are required from customers. Billing is included in the infrastructure pricing and delivered under the Rackspace Managed Service Provider agreement with VMware as a service to our customers. Applies to platforms like SDDC-Business and Enterprise where Rackspace manages the full stack. Next Steps for Customers Need Help? Contact your Rackspace Account Executive or Customer Success Manager for: Questions about licensing models Updates to your licensing contract Adding host-based licensing to your environment Updated 5 days ago",
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    "url": "https://docs.rackspace.com/docs/rename-a-rackspace-email-address-overview",
    "title": "Rename A Rackspace Email Address Overview | Rackspace Documentation",
    "content": "You can rename an existing Rackspace Email address. This article provides an overview of the process, including information about backing up mail data, renaming the address, reconnecting to the address from your devices, and troubleshooting. Prerequisites Applies to: User or administrator Difficulty: Easy Time needed: Dependent on the amount of data backed up, otherwise approximately 20 minutes Tools required: Email address password and access to the devices you want to connect For more information about prerequisite terminology, see Cloud Office support terminology . Back up the mailbox Before you rename your mailbox, export a copy of the mailbox from your local mail client . Creating a copy ensures that you won't lose any data when making configuration changes. Rename the email address For instructions, see Rename a Rackspace Email address . Connect to the newly named address After backing up the mail data locally, you are ready to connect to the renamed mailbox. Use the following instructions for your mail client: Choose one of the following articles based on your desktop operating system: Outlook 2016, 2013, and 2010 for Windows Outlook 2016 for Mac Outlook 2011 for Mac Apple Mail Choose one of the following articles based on your phone operating system: iPhone iOS Android Windows Troubleshooting This section provides several troubleshooting tips. Your devices are not receiving mail because their configurations connect with the old email address. If you log in at apps.rackspace.com with the new email address, you can see that the mailbox is still receiving mail. Select your mail client in Desktop clients or Mobile clients for specific instructions. In many cases, you can resolve this issue easily if you back up the local data before making changes. If you are missing mail data, your old configuration might have stored data locally to your device. You can import the data into the new configuration. Yes. When you rename a mailbox, the system automatically creates an alias of the old email address to direct email to your new email address. No. Although we recommend changing your password regularly to keep your account secure, the rename process does not change the password. Updated 5 days ago",
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    "url": "https://docs.rackspace.com/docs/assign-global-admin-role-office-365",
    "title": "Assign Global Admin Role Office 365 | Rackspace Documentation",
    "content": "This article describes how to assign the Global Administrator role to an Office 365® user account. Prerequisites Applies to: Administrator Difficulty: Easy Time Needed: Approximately 15 minutes Tools Needed: Administrators need access to the Office 365 Control Panel For more information about prerequisite terminology, see Cloud Office support terminology . Organizations with multiple administrators might need to have more than one Global Administrator in Office 365. A Global Administrator account is required to access the Office 365 Control Panel . Global Administrators have almost unlimited access to your organization's settings and most of the data. Note: Each Office 365 account is created with a default administrator account with the Global Administrator role. Credentials for the default administrator account are sent to the email address provided during the sign-up for Office 365 services. Assign the Global Administrator role to a user Use the following steps to assign the Global Administrator role to a user: Log in to your Office 365 Control Panel . Log in to your Office 365 Control Panel . From the left menu, select Users . From the left menu, select Users . Find the user you wish to assign the role to and select Manage . Find the user you wish to assign the role to and select Manage . Select Edit Username . Select Edit Username . Under Role , select Global Administrator from the drop-down menu. Under Role , select Global Administrator from the drop-down menu. Select Save . Select Save . The selected user now has the Global Administrator role assigned to their account. The selected user now has the Global Administrator role assigned to their account. Warning: Microsoft® warns that having more than four Global Administrators on an account is a security threat. Securing your Global Administrator account As an administrator of your company’s email solution, you have a great deal of control over your account. If your administrator access is compromised, the results can be devastating to your business. A strong security policy is not complete without enabling multi-factor authentication. See Manage multi-factor authentication for users in Office 365 for instructions. Additional information To view the full description of the Global Administrator role in Office 365, see Administrator role permissions in Azure Active Directory . Updated 5 days ago",
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    "url": "https://www.rackspace.com/data/analytics-platforms",
    "title": "Analytics Platforms | Rackspace Documentation",
    "content": "On this page: Overview Use Cases Case Study Supported Platforms Resources Get Started With continuous access to data and trends, your business can make quick, informed decisions that accelerate your goals. But legacy analytics processes cannot handle large volumes of data effectively and economically. To keep up with new and evolving business objectives, you need data analytics technologies that make valuable information accessible quickly, across your organization. Let our data analysts take the complexity out of designing and configuring a reliable and scalable data analytics environment. We’ll provide the diverse skills necessary — including those of developers, administrators, and cloud and data analytics architects — so you can focus on transforming your raw data into actionable intelligence. Use Cases Data Lakes Collect data from separate sources and make it easily searchable while enhancing discovery, data analytics and reporting capabilities for the business. Incorporate data from a wide range of non-relational sources including social media, video, graphics, text files, text messages, satellite imagery, surveillance data, data generated from sensors and other IoT devices, log data and scientific data. Generate actionable business insights using artificial intelligence, analytics tools, business rules engines, and intelligent event processing. Data Warehouses Extract raw data from multiple sources and consolidate it into a singular and predictable dataset. Integrate all the data you need with the latest integration architectures, data transformation and data cleansing. Identify the logical objects for the data warehouse, and create schema tables and views within the warehouse database based on requirements driven by your use case scenarios. Business Intelligence Start with the business problem, understand what data is needed, find and integrate that data, then use BI tools to present and analyze that data customized to specific audiences for accurate data visualization. Business intelligence tools include data warehouses, dashboards, ad hoc reporting, data discovery tools and cloud data analytics services to help create value from your data and inform your business decisions. Empower your team to analyze data sets and present analytical findings in summaries, reports, and visualizations including dashboards, graphs, charts and maps to provide decision makers with easy to consume intelligence about the state of the business. Big Data Let our Big Data experts act as an extension of your team to manage and optimize your data analytics, machine learning, AI and forecasting. Harness a full stack of data technologies for real-time analysis of streaming data, lightning-fast in-memory cluster computing, security, governance, automation and orchestration. We’ll handle your support services value from your data and inform your business decisions. Empower your team to analyze data sets and present analytical findings in summaries, reports, and visualizations including dashboards, graphs, charts and maps to provide decision makers with easy to consume intelligence about the state of the business. Big Data Let our Big Data experts act as an extension of your team to manage and optimize your data analytics, machine learning, AI and forecasting. Harness a full stack of data technologies for real-time analysis of streaming data, lightning-fast in-memory cluster computing, security, governance, automation and orchestration. We’ll handle your support services to configure, maintain and optimize your solutions and the entire Big Data ecosystem. See more case studies Our Approach Discover a partnership that can help you achieve more – for your people, your business and your customers – today and into the future. Consulting and Advisory Services Professional Services Managed Services Fanatical Experience™ Rackspace Fabric™ Ready to Get Started? We’re on your side, doing what it takes to get the job done right — from the first consultation to your daily operations. Contact us for a free quote. Our Expertise Explore our expert credentials and industry recognition. Recognized leadership Providing innovation and leadership in the technology services industry for 20+ years. AWS Premier Consulting Partner, with 14 Competencies Google Cloud Partner of the Year Five-Time Microsoft Hosting Partner of the Year Power Your Advantage Discover related technology platforms and solutions to help you achieve smarter business outcomes. AWS Data Maximize the value of your data and the power of AWS cloud with the experience and expertise you need from Rackspace Technology. Google Cloud Data Mobilize the power of Google Cloud data, backed by deep experience and expertise that can help you maximize its value. Microsoft Azure Data Make the most of Microsoft Azure for innovation, agility, cost savings and operational efficiency. Business Intelligence Gain more business insight and identify data-driven growth opportunities. Databases Deploy the right database management systems to maximize the value of your data and increase agility. Related resources Learn more about services to support your analytics platforms. 4 Strategies to Avoid the Data Swamp 4 Strategies to Avoid the Data Swamp Ready to start the conversation? Ready to start the conversation? Fill out the form to be connected to one of our experts. Fill out the form to be connected to one of our experts. By submitting this form, I acknowledge that someone from Rackspace Technology will contact me via email or phone to discuss my request. You may withdraw your consent to receive additional information from Rackspace Technology at data-driven growth opportunities. Databases Deploy the right database management systems to maximize the value of your data and increase agility. Related resources Learn more about services to support your analytics platforms. 4 Strategies to Avoid the Data Swamp 4 Strategies to Avoid the Data Swamp Ready to start the conversation? Ready to start the conversation? Fill out the form to be connected to one of our experts. Fill out the form to be connected to one of our experts. By submitting this form, I acknowledge that someone from Rackspace Technology will contact me via email or phone to discuss my request. You may withdraw your consent to receive additional information from Rackspace Technology at any time. Information collected in this form is subject to the Rackspace Technology Privacy Notice . Rackspace Technology Support To create a ticket or chat with a specialist regarding your account, log into your account. Legacy Datapipe One (Service Now) Rackspace Sovereign Services UK Support Phone 1-800-961-4454 International Support +1-512-361-4935 Help Documentation Support Documentation API Documentation System status Email & Apps system status Rackspace system status Rackspace Technology Careers Rackspace Technology accelerates the value of the cloud during every phase of a customer’s digital transformation. Join us on our mission.",
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    "url": "https://docs.rackspace.com/docs/add-self-service-password-recovery-to-your-rackspace-email-webmail-site",
    "title": "Add Self Service Password Recovery To Your Rackspace Email Webmail Site | Rackspace Documentation",
    "content": "Prerequisites Role Administrator Difficulty: Easy Time: 5 minutes Tool: Rackspace Email Control Panel access For more information about prerequisite terminology, see Rackspace Email Support Terminology . 1. For Direct Customers Follow these steps to enable the Password Recovery Link on your Webmail login page. Log in to the Rackspace Email Control Panel . Log in to the Rackspace Email Control Panel . In the main menu, click Rackspace Email . In the main menu, click Rackspace Email . Click the drop-down arrow next to Webmail , and then click Login Page . Click the drop-down arrow next to Webmail , and then click Login Page . Click the Edit Login Page button. Click the Edit Login Page button. In the New Content (HTML) box, enter the following HTML code between the and tags to display the link: <a href=\"/forgot-password\" id=\"forgot_password\">Forgot Password?</a> In the New Content (HTML) box, enter the following HTML code between the and tags to display the link: Click Save . Click Save . The **Forgot Password link will now appear on our Webmail login page. 2. For Resellers Follow these steps to enable password recovery for a specific custom control panel site used by your customers. Log in to Rackspace Email Control Panel . Log in to Rackspace Email Control Panel . Click Webmail Sites under the Reseller Tools section. Click Webmail Sites under the Reseller Tools section. Click the Actions drop-down menu next to the Webmail Site you want to add the recovery password option to, and click Customize Site . Click the Actions drop-down menu next to the Webmail Site you want to add the recovery password option to, and click Customize Site . In the left navigation menu, click Login Page . In the left navigation menu, click Login Page . Click the Edit Login Page button. Click the Edit Login Page button. In the New Content (HTML) box, enter the following HTML code between the and tags to display the link: <a href=\"/forgot-password\" id=\"forgot_password\">Forgot Password?</a> In the New Content (HTML) box, enter the following HTML code between the and tags to display the link: Click Save . Click Save . User Experience Note Once the Forgot Password recovery password option to, and click Customize Site . In the left navigation menu, click Login Page . In the left navigation menu, click Login Page . Click the Edit Login Page button. Click the Edit Login Page button. In the New Content (HTML) box, enter the following HTML code between the and tags to display the link: <a href=\"/forgot-password\" id=\"forgot_password\">Forgot Password?</a> In the New Content (HTML) box, enter the following HTML code between the and tags to display the link: Click Save . Click Save . User Experience Note Once the Forgot Password link is visible on the login page, individual users must click the link and follow the on-screen prompts to reset their password using the security information they previously set up. Updated 5 days ago",
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    "url": "https://docs.rackspace.com/docs/understanding-bot-management",
    "title": "Understanding Bot Management | Rackspace Documentation",
    "content": "Effective bot management blends distributed systems, web development, machine learning, security, research, and every discipline in between, while fighting ever adaptive and motivated adversaries. Key concepts Bot - An autonomous program on a network that can interact with computer systems or users, imitating or replacing a human user's behavior, performing repetitive tasks much faster than human users could. Good bots - Bots which are useful to businesses that they interact with, such as search engine bots like Googlebot or Bingbot, or bots that operate on social media platforms like Facebook Bot. Bad bots - Bots which are designed to perform malicious actions, ultimately hurting businesses, such as credential stuffing bots, third-party scraping bots, spambots, and sneaker bots. Bot management - Blocking undesired or malicious Internet bot traffic while still allowing useful bots to access web properties by detecting bot activity, discerning between desirable and undesirable bot behavior, and identifying the sources of the unwanted activity. Web Application Firewall (WAF) - A security system that monitors and controls network traffic based on a set of security rules. The following image shows the difference between good and bad bots: The module All bot detection mechanisms are applied on every request in real time during the request processing stage in the bot management module that runs on every machine at Cloudflare's edge locations. When a request comes in, we extract and transform the required request attributes and feed them to our detection mechanisms. Detection Mechanisms The Cloudflare Bot Management platform currently uses five complementary detection mechanisms, producing their own scores, which we combine to form the single score going to the firewall. Most of the detection mechanisms are applied on every request, while some are enabled on a per-customer basis to better fit their needs. Overall globally, more than a third of the Internet traffic visible to Cloudflare is coming from bad bots, while Bot Management customers have the ratio of bad bots even higher at approximately 43%. Summary Cloudflare has the unique ability to collect data from trillions of requests flowing through its network every week. With this data, Cloudflare can identify likely bot activity with machine learning, heuristics, behavioral analysis, and other detection mechanisms. Cloudflare Bot Management integrates seamlessly with other Cloudflare products, such as WAF and Workers. Updated 5 days ago",
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  {
    "url": "https://docs.rackspace.com/docs/managed-cloud-service-levels-faq",
    "title": "Managed Cloud Service Levels Faq | Rackspace Documentation",
    "content": "Get quick answers to common questions about the service levels for Managed OpenStack Public Cloud. Managed Public OpenStack Cloud has the following service levels: Managed Infrastructure : Rackspace manages the data center, infrastructure, and virtualization layers. Managed Operations : Rackspace manages the data center, infrastructure, virtualization layers, operating system, database layer, and web server. What is the service-level pricing model? The Managed Cloud pricing model provides greater transparency of your total cloud expense by separating infrastructure and support costs. The infrastructure rate depends on the number of gigabytes (GB) of random-access memory (RAM) used during the billing cycle, not on the server types. This way, many small servers are the same price as fewer larger servers. The support cost, or Service Level Rate, is determined by the total Compute power used. The Service Level Rate covers the maintenance and support of all your cloud Compute products (such as servers) and depends on your service level. OnMetal servers have a flat hourly rate independent of RAM. If you do not meet the minimum Service Level Rate during your billing cycle, we assess the difference to your account. Your service level and support cover all products, but we assess the Service Level Rate against only Compute products. Storage services, such as Cloud Files and Cloud Block Storage, have no Service Level Rates associated with them. Can new customers choose other service levels for Managed OpenStack Public Cloud? No, new customers can choose Managed Infrastructure or Managed Operations. Customers with an older service level, such as the infrastructure service level, can stay on that level or move to one of the new levels. Customers who upgrade to a new service level can't return to the old level. What happens with customers who are on the old Infrastructure service level? Customers who have the infrastructure service level keep their current pricing plan and continue to receive the same support. Is Rackspace improving the support experience? Yes, we are always looking at ways to improve our support. What do I get from Rackspace support? There are five foundational components to Rackspace support: Architecture advisors : Move beyond one-size-fits-all reference architectures. Let our experts tailor your workload architecture to your exact needs. Security guidance : Let us apply our cloud expertise to your workload to help identify potential vulnerabilities and enable more secure deployments. Code development assistance : Standard developer guides alone aren't enough. Use our experts service level? Customers who have the infrastructure service level keep their current pricing plan and continue to receive the same support. Is Rackspace improving the support experience? Yes, we are always looking at ways to improve our support. What do I get from Rackspace support? There are five foundational components to Rackspace support: Architecture advisors : Move beyond one-size-fits-all reference architectures. Let our experts tailor your workload architecture to your exact needs. Security guidance : Let us apply our cloud expertise to your workload to help identify potential vulnerabilities and enable more secure deployments. Code development assistance : Standard developer guides alone aren't enough. Use our experts for your code, leveraging our interfaces, for example, APIs and SDKs. Launch assistance : Use our specialists to help understand your unique needs. 24x7 access to cloud engineers : Reach our experts when your business needs them. Do Managed Operations customers get additional services? Yes, customers at the Managed Operations service level can take advantage of the following additional services: Platform maintenance Cloud application installation Monitoring and response Cloud application service management Named account manager. What support guarantees do customers receive with Managed Cloud? To learn more about our support guarantees, see the general Cloud Terms of Service . Updated 5 days ago",
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    "url": "https://www.rackspace.com/blog/unlocking-agility-hybrid-cloud-new-normal",
    "title": "Unlocking Agility Hybrid Cloud New Normal | Rackspace Documentation",
    "content": "Unlocking Agility: Why Hybrid Cloud is the New Normal February 5, 2025 by Ben Blanquera, VP of Technology and Sustainability, Rackspace Technology The Hidden Complexity of Microsoft 365 Copilot and How to Get Ready for It November 19th, 2025 The Hidden Complexity of Microsoft 365 Copilot and How to Get Ready for It November 19th, 2025 Overcoming Cloud Adoption Challenges in Healthcare November 18th, 2025 Why Azure Arc Is Essential for Hybrid Success November 17th, 2025 Why Azure Arc Is Essential for Hybrid Success November 17th, 2025 Ben Blanquera, VP - Evangelist and Senior Architect at Rackspace Technology, shares proven strategies for effectively capitalizing on the full potential of hybrid cloud. Last year, as part of our 2025 State of Cloud Report , we conducted a global survey of 1,420 IT professionals. The results quickly revealed that a hybrid cloud model is fast becoming the linchpin of successful cloud operations. And it makes sense, as the hybrid model allows for optimal workload placement. When workloads run in the right cloud model, businesses can improve flexibility, scalability, cost efficiency and overall performance. Hybrid cloud enables organizations to strategically distribute workloads across private and public clouds, using private clouds to support security-sensitive or compliance-driven tasks, while public cloud handles less critical applications. It’s clear that for most organizations, workload optimization requires a mix of private and public clouds. Below are some of the findings from our research that support this perspective: Hybrid cloud is seen as a connector: Hybrid cloud allows for the integration of public, private and edge environments. It allows businesses to leverage the scalability and flexibility of public cloud while maintaining the security and control of private cloud. Hybrid cloud brings increased efficiency: 82% of IT decision-makers using a hybrid strategy are satisfied with its efficiency — higher than any other cloud model. Hybrid allows for expansion: 22% of respondents plan to expand hybrid cloud capabilities in the next 12-24 months, reflecting its growing importance. Hybrid cloud bridges future and past: Hybrid cloud helps bridge legacy systems and modern cloud initiatives, with 92% of workloads already on some cloud platform and only 8% remaining on-premises. Hybrid cloud is flexible and resilient: Hybrid cloud strategies are favored for their ability to provide flexibility, agility, and a unified approach to managing diverse workloads, making them indispensable in modern IT environments. Hybrid offers decision-makers using a hybrid strategy are satisfied with its efficiency — higher than any other cloud model. Hybrid allows for expansion: 22% of respondents plan to expand hybrid cloud capabilities in the next 12-24 months, reflecting its growing importance. Hybrid cloud bridges future and past: Hybrid cloud helps bridge legacy systems and modern cloud initiatives, with 92% of workloads already on some cloud platform and only 8% remaining on-premises. Hybrid cloud is flexible and resilient: Hybrid cloud strategies are favored for their ability to provide flexibility, agility, and a unified approach to managing diverse workloads, making them indispensable in modern IT environments. Hybrid offers the best of both worlds: Hybrid strategies allow organizations to benefit from private cloud advantages while accessing the flexibility and scalability of public hyperscalers. The leaders use hybrid: Cloud Leaders, who have fully integrated cloud into their business strategy, are more likely to use hybrid cloud to optimize performance and minimize latency. While these findings are interesting, what can you do with them? After all, while knowledge is power, action is key. Here’s a cheat sheet of sorts to help you effectively manage the complexity of hybrid cloud environments, optimize performance, enhance security and maximize the value of your cloud investments. The hybrid cloud readiness primer The following key steps will help you navigate complexity, optimize performance and maximize the value of your hybrid cloud investment. Implement a unified management platform: Adopt a centralized platform that provides visibility and control across all cloud environments, enabling efficient resource management and security oversight. Adopt cloud governance frameworks: Establish clear policies, roles and guidelines for cloud usage, data security and compliance to ensure accountability and streamline operations. Leverage automation and orchestration: Implement automation for deployment, configuration management and resource provisioning to reduce manual errors and improve consistency across environments. Optimize workload placement: Continuously analyze and optimize workload distribution across different cloud environments based on performance requirements, cost considerations and resource availability. Enhance security measures: Implement multi-layered security strategies, including encryption, access controls and regular security audits to protect data integrity and privacy across all environments. Invest in employee training: Provide comprehensive training and encourage certifications for staff to develop expertise in managing hybrid cloud architectures. Perform dependency mapping: Identify and visualize relationships between applications, services and infrastructure components to better understand and manage system interdependencies. Implement advanced monitoring and analytics: Utilize predictive analytics and machine learning algorithms to forecast potential issues, optimize resource allocation and automate complex monitoring tasks. Adopt cloud-native technologies: Leverage containers, microservices cost considerations and resource availability. Enhance security measures: Implement multi-layered security strategies, including encryption, access controls and regular security audits to protect data integrity and privacy across all environments. Invest in employee training: Provide comprehensive training and encourage certifications for staff to develop expertise in managing hybrid cloud architectures. Perform dependency mapping: Identify and visualize relationships between applications, services and infrastructure components to better understand and manage system interdependencies. Implement advanced monitoring and analytics: Utilize predictive analytics and machine learning algorithms to forecast potential issues, optimize resource allocation and automate complex monitoring tasks. Adopt cloud-native technologies: Leverage containers, microservices and serverless computing to enable seamless scaling and improve flexibility across hybrid environments. Maintain comprehensive documentation: Document all aspects of the hybrid cloud strategy, including configurations, processes and procedures, to ensure consistency and facilitate knowledge sharing. I mplement a FinOps discipline: By embracing the FinOps framework, organizations can enhance collaboration among finance, engineering and business teams to optimize cloud expenses. This strategic approach promotes efficient spending, helps ensure accountability and aligns investment with business objectives, effectively balancing cost control and innovation. Embracing and mastering hybrid cloud opens the door to numerous possibilities, including workload-aware modernization (WAM). A workload-first cloud strategy can help your organization quickly improve resource efficiency, strengthen security and streamline operations — aligning your infrastructure with your goals and market demands. Download our WAM e-book to dive deeper into workload optimization, infrastructure impact and the core principles of an effective cloud strategy. Tags: Read the Rackspace Workload-Aware Modernization e-book",
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    "url": "https://docs.rackspace.com/docs/set-up-onedrive-for-business-for-android-tablets",
    "title": "Set Up Onedrive For Business For Android Tablets | Rackspace Documentation",
    "content": "Prerequisites Applies to: User Difficulty: Easy Time needed: 10 Minutes Tools required: Microsoft 365® user licensed with OneDrive®, Android™ tablet, active network connection For more information about prerequisite terminology, see Cloud Office support terminology . For additional information about Microsoft 365 licensing, see our product comparison chart . This article describes how to install and configure the OneDrive for Business® application for Android tablets. Note: If you are unsure whether your license includes OneDrive, contact your administrator. Install OneDrive for Android tablets Use the following steps to install the OneDrive application for Android tablets: Navigate to the Google Play™ store . Navigate to the Google Play™ store . Use Search to find OneDrive and select Install . Use Search to find OneDrive and select Install . After the installation completes, open the OneDrive application. After the installation completes, open the OneDrive application. Configure OneDrive for Android tablets Use the following steps to configure OneDrive for Android: Open the OneDrive application and select Sign in . Open the OneDrive application and select Sign in . Enter your Microsoft 365 username and press the Next Arrow to continue. Enter your Microsoft 365 username and press the Next Arrow to continue. Enter your Microsoft 365 password when prompted and select Sign in . Enter your Microsoft 365 password when prompted and select Sign in . To set up additional OneDrive accounts within the application, use the following steps: Select the Me icon in the bottom-right corner. Select the Me icon in the bottom-right corner. Open the Settings menu. Open the Settings menu. Select Add Another Account . Select Add Another Account . Enter your Microsoft 365 username and press the arrow icon to continue. Enter your Microsoft 365 username and press the arrow icon to continue. Enter your Microsoft 365 password when prompted and select Sign in . Enter your Microsoft 365 password when prompted and select Sign in . Upload and Share files through OneDrive for Android tablets Use the following steps to upload files to the OneDrive for Android application: In the OneDrive application, click the + sign in the top-right corner. In the OneDrive application, click the + sign in the top-right corner. Select Upload and choose the file you want to upload to OneDrive . Select Upload and choose the file you want to upload to OneDrive . Note: You can open, view, and edit your OneDrive files in the corresponding Office mobile applications (Word when prompted and select Sign in . Enter your Microsoft 365 password when prompted and select Sign in . Upload and Share files through OneDrive for Android tablets Use the following steps to upload files to the OneDrive for Android application: In the OneDrive application, click the + sign in the top-right corner. In the OneDrive application, click the + sign in the top-right corner. Select Upload and choose the file you want to upload to OneDrive . Select Upload and choose the file you want to upload to OneDrive . Note: You can open, view, and edit your OneDrive files in the corresponding Office mobile applications (Word, Excel, PowerPoint, and so on). Use the following steps to share files via OneDrive for Business: In OneDrive , select the file you want to share by pressing and holding it. In OneDrive , select the file you want to share by pressing and holding it. Click Share after the file has been selected, and choose one of the following options: Enter the recipient's address with whom you want to share the file and select Send . Click Copy Link to generate the sharable link manually. Mail a shareable link through your tablet's default mail application. Share the file through the Microsoft Teams application. Share through another application by clicking More apps . Click Share after the file has been selected, and choose one of the following options: Enter the recipient's address with whom you want to share the file and select Send . Enter the recipient's address with whom you want to share the file and select Send . Click Copy Link to generate the sharable link manually. Click Copy Link to generate the sharable link manually. Mail a shareable link through your tablet's default mail application. Mail a shareable link through your tablet's default mail application. Share the file through the Microsoft Teams application. Share the file through the Microsoft Teams application. Share through another application by clicking More apps . Share through another application by clicking More apps . For more information about sharing files via OneDrive for Android, refer to the following Microsoft Support Article . Updated 5 days ago",
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    "url": "https://docs.rackspace.com/docs/creating-a-vm-protection-group",
    "title": "Creating A Vm Protection Group | Rackspace Documentation",
    "content": "Create a VM Protection Group Log in to Access Rackspace Data Protection . Log in to Access Rackspace Data Protection . On the left side of the screen, click Data Protection dropdown and then select Protection from the navigation menu. On the left side of the screen, click Data Protection dropdown and then select Protection from the navigation menu. The Protection screen will display Protection groups for your organization. The Protection screen will display Protection groups for your organization. Navigate to the upper right corner, click Protect in the blue, then choose Virtual Machines to create a new protection group. Navigate to the upper right corner, click Protect in the blue, then choose Virtual Machines to create a new protection group. In New Protection window, click Add Objects . In New Protection window, click Add Objects . From the Registered Source dropdown menu, select your VMware Environment . From the Registered Source dropdown menu, select your VMware Environment . In the Objects selection screen, you can define what objects are included in this protection group and how they are selected. Objects can be manually defined by checking the individual boxes to the left of each object. Automatic protection can be added at various levels in the VMware hierarchy, indicated by the blue shield to the right of objects. If auto protect is defined, all objects at that level and below in the hierarchy will be automatically protected. This includes any objects created at those protected levels in the future. Individual objects can be excluded from Auto Protect to refine selection granularity. Example 1: Everything in our VMware environment should be automatically protected by this protection group, but we want to exclude the server named win-test from this protection group. We would like servers created in the future to be automatically protected by this group without the need for manual intervention. In the right of your VMware source (top level), Click Auto Protect shield. You will see all objects as auto protected. You can then sort by VM listing or search for the VM name(s) that you wish to exclude. Once those VMs have been located, click the blue Auto Protect shield to the left of those object(s). The shield will turn red indicating the object is excluded from Auto Protection. Example 2: If you would like to back up only the win-test server as part of this protection group. Newly created servers should not be included without being manually added to the job. Sort by VM listing or search for the VM name(s) that you wish to Click Auto Protect shield. You will see all objects as auto protected. You can then sort by VM listing or search for the VM name(s) that you wish to exclude. Once those VMs have been located, click the blue Auto Protect shield to the left of those object(s). The shield will turn red indicating the object is excluded from Auto Protection. Example 2: If you would like to back up only the win-test server as part of this protection group. Newly created servers should not be included without being manually added to the job. Sort by VM listing or search for the VM name(s) that you wish to protect. Click the checkbox next to the VMs that you wish to protect as part of this group. In the Objects selection screen, you can define what objects are included in this protection group and how they are selected. Objects can be manually defined by checking the individual boxes to the left of each object. Objects can be manually defined by checking the individual boxes to the left of each object. Automatic protection can be added at various levels in the VMware hierarchy, indicated by the blue shield to the right of objects. If auto protect is defined, all objects at that level and below in the hierarchy will be automatically protected. This includes any objects created at those protected levels in the future. Individual objects can be excluded from Auto Protect to refine selection granularity. Automatic protection can be added at various levels in the VMware hierarchy, indicated by the blue shield to the right of objects. If auto protect is defined, all objects at that level and below in the hierarchy will be automatically protected. This includes any objects created at those protected levels in the future. Individual objects can be excluded from Auto Protect to refine selection granularity. Example 1: Everything in our VMware environment should be automatically protected by this protection group, but we want to exclude the server named win-test from this protection group. We would like servers created in the future to be automatically protected by this group without the need for manual intervention. In the right of your VMware source (top level), Click Auto Protect shield. In the right of your VMware source (top level), Click Auto Protect shield. You will see all objects as auto protected. You will see all objects as auto protected. You can then sort by VM listing or search for the VM name(s) that you wish to exclude. Once those VMs have been located, click the blue Auto Protect shield to the left of those object(s). The shield will turn red indicating the object is excluded from We would like servers created in the future to be automatically protected by this group without the need for manual intervention. In the right of your VMware source (top level), Click Auto Protect shield. In the right of your VMware source (top level), Click Auto Protect shield. You will see all objects as auto protected. You will see all objects as auto protected. You can then sort by VM listing or search for the VM name(s) that you wish to exclude. Once those VMs have been located, click the blue Auto Protect shield to the left of those object(s). The shield will turn red indicating the object is excluded from Auto Protection. You can then sort by VM listing or search for the VM name(s) that you wish to exclude. Once those VMs have been located, click the blue Auto Protect shield to the left of those object(s). The shield will turn red indicating the object is excluded from Auto Protection. Example 2: If you would like to back up only the win-test server as part of this protection group. Newly created servers should not be included without being manually added to the job. Sort by VM listing or search for the VM name(s) that you wish to protect. Click the checkbox next to the VMs that you wish to protect as part of this group. Sort by VM listing or search for the VM name(s) that you wish to protect. Click the checkbox next to the VMs that you wish to protect as part of this group. Once the desired servers have been selected, click the Continue button at the bottom right of the Add Objects window. Once the desired servers have been selected, click the Continue button at the bottom right of the Add Objects window. Enter name of the protection group. Enter name of the protection group. Select a backup policy by clicking Policy and selecting the appropriate option from the dropdown menu. Select a backup policy by clicking Policy and selecting the appropriate option from the dropdown menu. Backup policies define the retention as well as the frequency. If your protection group needs to use a backup policy that does not appear in your policy list, please contact support, and ask for a new custom policy to be created for your organization. Click the More Options option, then enter the appropriate job start time in the settings, if you want to set a start time for that job rather than taking an instant backup. Once changes have been finalized, click the Protect button to save the new protection group. Updated 5 days ago",
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    "url": "https://docs.rackspace.com#api-reference",
    "title": "Docs.Rackspace.Com#Api Reference | Rackspace Documentation",
    "content": "Rackspace Fabric Customer Portal Onboarding Guide Rackspace Fabric Ticketing Rackspace Services Rackspace VM Management for Public Cloud Rackspace Professional Services Database Administration Solutions View More… Rackspace Email Help for Common Issues with Rackspace Email Email Setup Wizard Getting Started with Rackspace Hosted Email View More… Microsoft 365 Getting Started with Office 365 Microsoft Office 365 Private Cloud Rackspace OpenStack Flex Rackspace Managed Security - Alert Logic Rackspace Private Cloud Powered by VMware View More… Rackconnect Global Rackconnect Global FAQ Public Cloud Amazon Web Services Google Cloud Platform OpenStack Public Cloud View More… User and Account Management Account Management Rackspace Identity Federation Identity federation for Rackspace Cloud: Map Policies and Permissions Rackspace Identity Federation User Guide Rackspace Identity Federation Guide OSPC Developer Documentation OSPC Documentation Home Cloud Block Storage Cloud Backup View More… Data Center LON7 (Global Switch) data center migration FAQ for managed customers SIN2 data center relocation colocation customer FAQ LON7 (Global Switch) Data Center Migration FAQ for Colocation customers View More… API Reference CTAPI Getting Started With Your API Rackspace Ticketing API v2.0 Getting Started View More… Cloud DNS API 1.0 Rackspace Cloud DNS API 1.0 Getting started General API Information View More… Dedicated Load Balancer V3 LOAD BALANCERS API 3.0 (dlbv3) Getting Started (dlbv3) General API Information (dlbv3) View More… Rackspace metrics 2.0 Getting started General API information Query API Reference View More… Rackspace monitoring 1.0 Getting Started Guide General API information API Reference View More… Cloud Orchestration Rackspace Cloud Orchestration API 1.0 Rackspace Billing API V2 Billing Getting started General API information View More… Cloudfeeds Rackspace Cloud Feeds™ API 1.0 About this API Getting Started Guide View More… Customer Service Rackspace Customer Management Service API 4.24.0# Getting Started General API Information View More… Customer Identity Getting started General API information API Reference View More… Offerings Rackspace Offer API 2.0 Getting started General API information View More…",
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    "url": "https://docs.rackspace.com/docs/enable-email-archiving-for-office-365",
    "title": "Enable Email Archiving For Office 365 | Rackspace Documentation",
    "content": "This article describes how to add Email Archiving to an existing Office 365 tenant. For more information about Office 365 subscriptions, see Set Up Office 365 . Prerequisites Applies to: Administrator Difficulty: Easy Time needed: Approximately 24 hours for the archive to provision after it was added Tools required: Office 365 tenant Administrator access, and an Office 365 tenant with Rackspace Cloud Office For more information about prerequisite terminology, see Cloud Office support terminology . Add Rackspace Office 365 archiving Log in to the Office 365 at Rackspace Control Panel . Go to Products -> Product Catalog Find the Rackspace Office 365 Archiving SKU on the list and click Add Product . Review the pricing and click Buy Licenses . Note: You cannot edit the quantity because it has to be applied to all Exchange mailboxes on the tenant. To learn how to log in to the archive, see Log in to the Archive Manager for Office 365 Updated 5 days ago",
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    "url": "https://docs.rackspace.com/docs/set-up-mac-outlook-setup-o365",
    "title": "Set Up Mac Outlook Setup O365 | Rackspace Documentation",
    "content": "This article describes how to install, configure, and perform basic functions within the Microsoft® Outlook® for Mac desktop application. Prerequisites Applies to: User Difficulty: Easy Time Needed: 20 Minutes for installation and initial setup. The full propagation of email varies based on the size of the mailbox. Tools Needed: Installed Outlook for Mac desktop application. This article does not cover the pre-installed native Apple Mail application. For more information about prerequisite terminology, see Cloud Office support terminology . Install Outlook for Mac Before starting, ensure that your device is on macOS® v 10.10 or later, because this is a requirement to use Office for Mac 2016. When you install Outlook for Mac, there are two options: a company or personal product key or an Office 365 license that includes a downloadable version of the Office Suite. If you have a company or personal product key, navigate to the link below, select the appropriate language, and then select Download : https://www.microsoft.com/en-us/download/details.aspx?id=45492 After the download has completed, open Finder > Downloads and double-click Microsoft_Office_2016_Installer.pkg . After the download has completed, open Finder > Downloads and double-click Microsoft_Office_2016_Installer.pkg . On the first installation screen, select Continue to begin the installation process. On the first installation screen, select Continue to begin the installation process. When prompted, enter your Mac login credentials to complete the installation process. When prompted, enter your Mac login credentials to complete the installation process. Finally, enter your product key. Finally, enter your product key. If you have an Office 365 license which includes a downloadable version of the Office Suite, use the following steps: Note: If you aren't sure if your license includes the Office suite, contact your administrator. In a web browser, navigate to office.com . Click Sign-In and enter your Office 365 email address and password. In a web browser, navigate to office.com . Click Sign-In and enter your Office 365 email address and password. After you sign in, navigate to Settings and then Office 365 Settings > Software After you sign in, navigate to Settings and then Office 365 Settings > Software On the Software page, select Install under Install Office 2016 for Mac to begin the download. On the Software page, select Install under Install Office 2016 for Mac If you aren't sure if your license includes the Office suite, contact your administrator. In a web browser, navigate to office.com . Click Sign-In and enter your Office 365 email address and password. In a web browser, navigate to office.com . Click Sign-In and enter your Office 365 email address and password. After you sign in, navigate to Settings and then Office 365 Settings > Software After you sign in, navigate to Settings and then Office 365 Settings > Software On the Software page, select Install under Install Office 2016 for Mac to begin the download. On the Software page, select Install under Install Office 2016 for Mac to begin the download. After the download completes, open Finder > Downloads and double-click Microsoft_Office_2016_Installer.pkg . After the download completes, open Finder > Downloads and double-click Microsoft_Office_2016_Installer.pkg . On the first installation screen, select Continue to begin the installation process. On the first installation screen, select Continue to begin the installation process. When prompted, enter your Mac login password to complete the installation. When prompted, enter your Mac login password to complete the installation. Configure your Office 365 mailbox for use with the Outlook for Mac desktop client Use the following steps to set up your Office 365 mailbox within the Outlook for Mac desktop client: Start Outlook for Mac. Start Outlook for Mac. Under the Tools menu, select Accounts . Under the Tools menu, select Accounts . Click the + sign in the lower-left corner, and then select New Account Click the + sign in the lower-left corner, and then select New Account Enter your Office 365 email address when prompted, then select Continue Enter your Office 365 email address when prompted, then select Continue Finally, enter your Office 365 mailbox password when prompted to complete the setup process. Finally, enter your Office 365 mailbox password when prompted to complete the setup process. Troubleshooting If you have previously configured your Office 365 mailbox for use in the Outlook for Mac desktop client, yet you continue to receive password prompts, use the following steps: To verify your credentials, attempt to log in at office.com with your Office 365 email address and password. To verify your credentials, attempt to log in at office.com with your Office 365 email address and password. Clear old entries from the Keychain Access for Mac, because Outlook might be trying to authenticate with an old password. For more information, see (Clear keychain access for Mac)[/support/how-to/clear-keychain-access bleshooting If you have previously configured your Office 365 mailbox for use in the Outlook for Mac desktop client, yet you continue to receive password prompts, use the following steps: To verify your credentials, attempt to log in at office.com with your Office 365 email address and password. To verify your credentials, attempt to log in at office.com with your Office 365 email address and password. Clear old entries from the Keychain Access for Mac, because Outlook might be trying to authenticate with an old password. For more information, see (Clear keychain access for Mac)[/support/how-to/clear-keychain-access-for-mac]. Clear old entries from the Keychain Access for Mac, because Outlook might be trying to authenticate with an old password. For more information, see (Clear keychain access for Mac)[/support/how-to/clear-keychain-access-for-mac]. If you are unable to connect to the server, use the following steps: Verify that you have a functioning network connection. Verify that you have a functioning network connection. Verify that autodiscover has been configured correctly for your domain. For more information, see (Create DNS records using Windows-based DNS)[ https://docs.microsoft.com/en-us/microsoft-365/admin/dns/create-dns-records-using-windows-based-dns?view=o365-worldwide ]. Verify that autodiscover has been configured correctly for your domain. For more information, see (Create DNS records using Windows-based DNS)[ https://docs.microsoft.com/en-us/microsoft-365/admin/dns/create-dns-records-using-windows-based-dns?view=o365-worldwide ]. Contact your administrator to see if multi-factor authentication has been enabled for your organization. Contact your administrator to see if multi-factor authentication has been enabled for your organization. Basic functions in Outlook Now that Outlook is configured for use with your Office 365 mailbox, the following section describes a few basic functions within the application itself. Compose a new message: Within Outlook, select New Email . Within Outlook, select New Email . Compose your email and click Send . Compose your email and click Send . Add an email signature: In a new message, select Signature , and then Signatures . In a new message, select Signature , and then Signatures . Within the Email Signature tab, click New . Within the Email organization. Contact your administrator to see if multi-factor authentication has been enabled for your organization. Basic functions in Outlook Now that Outlook is configured for use with your Office 365 mailbox, the following section describes a few basic functions within the application itself. Compose a new message: Within Outlook, select New Email . Within Outlook, select New Email . Compose your email and click Send . Compose your email and click Send . Add an email signature: In a new message, select Signature , and then Signatures . In a new message, select Signature , and then Signatures . Within the Email Signature tab, click New . Within the Email Signature tab, click New . After completing your signature, assign a name to the signature and then select Ok . After completing your signature, assign a name to the signature and then select Ok . After you create the signature, you can configure how you want the signature to be used (on new emails, replies, and so on) under Choose default signature . After you create the signature, you can configure how you want the signature to be used (on new emails, replies, and so on) under Choose default signature . Reply to an email: Select the email you want to reply to, and then choose Reply or Reply to All . Select the email you want to reply to, and then choose Reply or Reply to All . After you finish the message, select Send . After you finish the message, select Send . Updated 5 days ago",
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    "url": "https://docs.rackspace.com/docs/rename-a-rackspace-email-address",
    "title": "Rename A Rackspace Email Address | Rackspace Documentation",
    "content": "This article explains how to rename a Rackspace Email address from the Cloud Office Control Panel. Prerequisites Applies to: Administrator Difficulty: Easy Time needed: 20 minutes Tools required: Control Panel access For more information about prerequisite terminology, see Cloud Office support terminology . For a video tutorial of the following steps, see Rackspace Email - Adding/Editing/Renaming/Restoring . Before you begin If the mailbox exists in a local email client profile such as Outlook® or Apple® Mail, export the user's local profile and recreate it after renaming the email address. When you delete a mailbox the username will be unavailable for 14 days. Exporting the profile before renaming the mailbox prevents mail data loss. Rename a Rackspace email address Log in to the Cloud Office Control Panel . Log in to the Cloud Office Control Panel . In the Rackspace Email section, click Mailboxes . In the Rackspace Email section, click Mailboxes . In the mailbox list, click the link for the email address that you want to rename. In the mailbox list, click the link for the email address that you want to rename. Click More , expanding the drop-down menu, and select Rename Email Address . Click More , expanding the drop-down menu, and select Rename Email Address . In the Rename Email Address dialog box, enter the user name, and click Rename Email Address . A confirmation message appears with the banner Email Address Renamed! , displaying the old and new email addresses. Note : If you receive a This email address is already taken message, the address is already in use as an alias, group list, distribution list, or Microsoft Exchange mailbox on this domain. Try a different email address. In the Rename Email Address dialog box, enter the user name, and click Rename Email Address . A confirmation message appears with the banner Email Address Renamed! , displaying the old and new email addresses. Note : If you receive a This email address is already taken message, the address is already in use as an alias, group list, distribution list, or Microsoft Exchange mailbox on this domain. Try a different email address. Click OK . Click OK . Update devices to connect to the renamed email address After you rename the email address, you must update all devices, such as desktop computers and mobile phones, to connect to the renamed mailbox. For steps, see the Renamed Rackspace Email address setup guide and click Rename Email Address . A confirmation message appears with the banner Email Address Renamed! , displaying the old and new email addresses. Note : If you receive a This email address is already taken message, the address is already in use as an alias, group list, distribution list, or Microsoft Exchange mailbox on this domain. Try a different email address. Click OK . Click OK . Update devices to connect to the renamed email address After you rename the email address, you must update all devices, such as desktop computers and mobile phones, to connect to the renamed mailbox. For steps, see the Renamed Rackspace Email address setup guide . Note: We recommend logging in to apps.rackspace.com with the new mailbox address before you configure devices. If you can't log in, update the mailbox password before continuing. If you can't log in to the mailbox, see Change a Rackspace Email mailbox password . Updated 5 days ago",
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    "url": "https://docs.rackspace.com/docs/amr-overview",
    "title": "Amr Overview | Rackspace Documentation",
    "content": "Rackspace Technology leverages cloud-native monitoring systems to deliver the Advanced Monitoring and Resolution service. The monitoring system depends on the cloud platform that you use: CloudWatch on Amazon Web Services Azure Monitor on Microsoft Azure Cloud Monitoring on Google Cloud Platform The monitoring systems listed above are the primary systems used by AMR support teams. While the cloud monitoring service might be available to customer accounts at all service levels, with the AMR service, Rackspace Technology responds to generated alarms. AMR uses the Rackspace Watchman service, which combines monitoring systems, creates support tickets from alarms, and also includes certified experts who take the necessary actions to mitigate the indicated alarm conditions 24x7x365. Additionally, you can configure third-party monitoring services such as New Relic, Datadog, and Prometheus AlertManager to send events to Rackspace Watchman. Rackspace Watchman accepts alarms from multiple providers to create a centralized monitoring hub and notifies both you and Rackspace so that action can be taken against any alarms. See the following example workflow: If you have any further questions, reach out to the Rackspace Support team. Updated 5 days ago",
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    "url": "https://docs.rackspace.com/docs/rackspace-email-feature-changes-and-removal",
    "title": "Rackspace Email Feature Changes And Removal | Rackspace Documentation",
    "content": "The following features are changing: Folder cleanup: Starting August 2022 The setting for spam/trash is 30 days. The settings for \"total messages\" were removed. The settings for inbox, draft, and sent folders were removed. The following features are being removed: Split domain routing (SDR): Starting April 2022 New configurations will not be available. If SDR is configured for a domain, it will remain until you disable it. Domain catch-all Starting April 2022 New configurations will not be available. If a catch-all is configured for a domain, it will remain until you disable it. Webmail identities Starting June 2022 New configurations will not be available. If an identity is configured it will remain. BCC archiving Starting April 2022 New configurations will not be available. If BCC is configured for a domain, it will remain until you disable it. Admin Reply/Forward Control Starting May 2022 Administrators will no longer have access to configure Out of Office auto-reply or mail forwarding via the Control Panel. Webmail Chat Starting April 2024 Rackspace email will shut down Webmail Chat. The feature was rarely used, and removing low-usage features allows us to stay focused on maintaining and improving higher value products and services. Updated 5 days ago",
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  {
    "url": "https://www.rackspace.com#main-content",
    "title": "Www.Rackspace.Com#Main Content | Rackspace Documentation",
    "content": "April Homepage Accelerating AI innovation with Rackspace AI launchpad Evaluate and deploy workloads faster with ready-to-use environments and expert support at every stage of AI adoption. The 2025 Rackspace Sustainability Report See how Rackspace is cutting emissions, scaling renewable energy and driving community programs across the globe. Foundry for AI by Rackpace (FAIR) Success Stories Learn how we’ve helped customers like J. Crew, Convera and Luckie across industries scale AI and deliver results. Microsoft licensing changes now in effect As Microsoft 365 discounts ended, we can help you determine the impact and adapt your strategy to manage your costs. Your mission, brought to life with our hybrid cloud and AI expertise As a leader in hybrid cloud and AI solutions, our purpose is to empower the world's inspiring missions through digital transformation. Whether you're modernizing applications, securing mission-critical workloads, automating operations or operationalizing AI, we provide the right cloud strategy, technology, expertise and services to help you succeed. We deliver these solutions through open innovation, differentiated professional and managed services, and our Fanatical Experience®. Run smarter with secure, scalable solutions tailored to your workloads. We help you manage complexity to boost performance and accelerate innovation — built to run and ready to evolve. Today’s private cloud is more versatile and efficient than ever. As industry pioneers, our private cloud solutions deliver the optimal performance, security and agility for each workload — backed by a full range of professional and managed services. Wherever you are on your cloud journey, we’ll meet you there and simplify your path forward. We can help you migrate, modernize and manage your Amazon Web Services (AWS), Microsoft Azure and Google Cloud environments and achieve your business outcomes. The Foundry for AI by Rackspace (FAIR™ ) enables you to move from AI experimentation to measurable outcomes — quickly, securely and at scale. Built on decades of experience helping customers adopt emerging technologies, we help you deploy AI to unlock efficiency and innovation across your organization. And our deep workload expertise means you have a partner ready for Day 2 and beyond. The Foundry for AI by Rackspace (FAIR™ ) enables you to move from AI experimentation to measurable outcomes — quickly, securely and at scale. Built on decades of experience helping customers adopt emerging technologies, we help you deploy AI to unlock efficiency and innovation across your organization. And our deep workload expertise means you have a partner ready ) enables you to move from AI experimentation to measurable outcomes — quickly, securely and at scale. Built on decades of experience helping customers adopt emerging technologies, we help you deploy AI to unlock efficiency and innovation across your organization. And our deep workload expertise means you have a partner ready for Day 2 and beyond. The Foundry for AI by Rackspace (FAIR™ ) enables you to move from AI experimentation to measurable outcomes — quickly, securely and at scale. Built on decades of experience helping customers adopt emerging technologies, we help you deploy AI to unlock efficiency and innovation across your organization. And our deep workload expertise means you have a partner ready for Day 2 and beyond. See more case studies Decades of expertise matched with thousands of experts Expert guidance so you can maximize the benefits of modern cloud Strategic Partnerships We partner with the world's leading innovators to solve our customers' biggest challenges, combining the best technologies to create high-performing solutions. Recognized leadership Providing innovation and leadership in the technology services industry for 20+ years. Leader in ISG Provider Lens: Microsoft Partner Ecosystem, 2025 Leader in ISG Provider Lens: Private/Hybrid Cloud – Data Center Services & Solutions, 2025 Leader in ISG Provider Lens: Cybersecurity Solutions & Services, 2025 Leader in ISG Provider Lens: Google Cloud Partner Ecosystem, 2025 Leader in Everest Group: Cloud Services for Mid-market Enterprises Peak Matrix Assessment 2025 Leader in ISG Provider Lens: AWS Partners Ecosystem, 2024 Leader in Frost Radar: Healthcare Enterprise Cloud Managed Services Providers, 2024 Leader in PeMa Quadrant: Gen AI Services Providers, 2024 Leader in ISG Provider Lens: Multi Public Cloud Solutions & Services, 2024 Major Player in IDC Marketscape: European Microsoft Azure Managed Services 2025 Vendor Assessment Major Player in IDC Marketscape: Worldwide Cloud Professional Services 2024 Vendor Assessment Major Player in IDC Marketscape: Middle East and Africa Cloud Professional Services 2024 Vendor Assessment Major Player in IDC Marketscape: Asia/Pacific Managed Cloud Services 2024-2025 Vendor Assessment Major Player in IDC Marketscape: Canadian Managed Multicloud Services 2024 Vendor Assessment Major Player in IDC Marketscape: Worldwide Managed Public Cloud Services 2023 Vendor Assessment Major Contender in Everest Group Healthcare Industry Cloud Peak Matrix Assessment 2024 Major Contender in Everest Group Private Equity IT Services Peak Matrix 2024 Niche Player in Gartner Magic Quadrant and Critical Capabilities for Public Cloud IT Transformation Services, 2024 Latest insights Discover perspectives from industry experts around digital transformation, cloud trends, and Africa Cloud Professional Services 2024 Vendor Assessment Major Player in IDC Marketscape: Asia/Pacific Managed Cloud Services 2024-2025 Vendor Assessment Major Player in IDC Marketscape: Canadian Managed Multicloud Services 2024 Vendor Assessment Major Player in IDC Marketscape: Worldwide Managed Public Cloud Services 2023 Vendor Assessment Major Contender in Everest Group Healthcare Industry Cloud Peak Matrix Assessment 2024 Major Contender in Everest Group Private Equity IT Services Peak Matrix 2024 Niche Player in Gartner Magic Quadrant and Critical Capabilities for Public Cloud IT Transformation Services, 2024 Latest insights Discover perspectives from industry experts around digital transformation, cloud trends, and innovations such as generative AI – all to help you determine your best path forward. The AI Acceleration Gap: Why Some Enterprises Are Surging Ahead The 2025 State of Cloud Report The 2025 State of Cloud Report The Impact of AI on the BFSI Industry Unlocking Agility: Why Hybrid Cloud is the New Normal Ready to start the conversation? We’re experts on your side, doing what it takes to get the job done right — from the first consultation to your daily operations.",
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    "url": "https://docs.rackspace.com/docs/troubleshoot-email-delivery",
    "title": "Troubleshoot Email Delivery | Rackspace Documentation",
    "content": "If an incoming or outgoing message is not delivered, try the troubleshooting recommendations in this article. Prerequisites Applies to: User Difficulty: Challenging Time needed: 1 hour Tools required: Online email access For more information about prerequisite terminology, see Cloud Office support terminology . Use the following steps to narrow down the reasons for incoming or outgoing problems. Log in to apps.rackspace.com to verify that the message is not in the mailbox. If you see the message online and not in the local mail client , see Troubleshoot a failed email connection . Warning: If you confirm no new email arrives at apps.rackspace.com , contact your account administrator and provide this article Set up DNS records for Cloud Office email . Log in to apps.rackspace.com to verify that the message is not in the mailbox. If you see the message online and not in the local mail client , see Troubleshoot a failed email connection . Warning: If you confirm no new email arrives at apps.rackspace.com , contact your account administrator and provide this article Set up DNS records for Cloud Office email . Search for the message in your mailbox. Try a variety of search criteria to determine whether you misplaced the message in a sub-folder. Search for the message in your mailbox. Try a variety of search criteria to determine whether you misplaced the message in a sub-folder. Check your Spam , Junk , and Trash folders for the message. Check your Spam , Junk , and Trash folders for the message. Recover deleted email. a. Log in to apps.rackspace.com . b. Right-click Trash , for Rackspace Email users, or Deleted Items , for Exchange users, and select Recover Deleted Email from the menu. c. A pop-up box displays messages deleted within the last 14 days. Recover deleted email. a. Log in to apps.rackspace.com . b. Right-click Trash , for Rackspace Email users, or Deleted Items , for Exchange users, and select Recover Deleted Email from the menu. c. A pop-up box displays messages deleted within the last 14 days. Verify whether rules or filters exist to move or delete messages on your local mail client . Verify whether rules or filters exist to move or delete messages on your local mail client . Allow time to ensure there is not a message delay. Allow time to ensure there is not a up box displays messages deleted within the last 14 days. Recover deleted email. a. Log in to apps.rackspace.com . b. Right-click Trash , for Rackspace Email users, or Deleted Items , for Exchange users, and select Recover Deleted Email from the menu. c. A pop-up box displays messages deleted within the last 14 days. Verify whether rules or filters exist to move or delete messages on your local mail client . Verify whether rules or filters exist to move or delete messages on your local mail client . Allow time to ensure there is not a message delay. Allow time to ensure there is not a message delay. Investigate whether the sender received a bounce message. If so, see Common email bounce messages for possible solutions. Investigate whether the sender received a bounce message. If so, see Common email bounce messages for possible solutions. Determine if the message went to an alias, contact, group list, or distribution list because these types of addresses do not deliver any message flagged as spam. Note: Adding the sending address to your safelist does not correct this issue. No configuration allows the system to forward spam. Determine if the message went to an alias, contact, group list, or distribution list because these types of addresses do not deliver any message flagged as spam. Note: Adding the sending address to your safelist does not correct this issue. No configuration allows the system to forward spam. Determine whether the receiving mailbox forwards to another mailbox. If so, a message flagged as spam does not forward. Determine whether the receiving mailbox forwards to another mailbox. If so, a message flagged as spam does not forward. If you migrated from another provider, ensure the configuration includes the new server. After migrating your mailboxes to Rackspace Cloud Office from an external company, your mail client must connect to the mailbox on the new server. For example, if you are using Outlook to access your email, create a new profile that connects to your new mailbox at Rackspace. Instructions for configuring your mail client to connect with your migrated mailbox are at emailhelp.rackspace.com . If you migrated from another provider, ensure the configuration includes the new server. After migrating your mailboxes to Rackspace Cloud Office from an external company, your mail client must connect to the mailbox on the new server. For example, if you are using Outlook to access your email, create a new profile that connects to your new mailbox at Rackspace. Instructions for configuring your mail client to connect with your migrated mailbox are using Outlook to access your email, create a new profile that connects to your new mailbox at Rackspace. Instructions for configuring your mail client to connect with your migrated mailbox are at emailhelp.rackspace.com . If you migrated from another provider, ensure the configuration includes the new server. After migrating your mailboxes to Rackspace Cloud Office from an external company, your mail client must connect to the mailbox on the new server. For example, if you are using Outlook to access your email, create a new profile that connects to your new mailbox at Rackspace. Instructions for configuring your mail client to connect with your migrated mailbox are at emailhelp.rackspace.com . If you upgraded your mailboxes at Rackspace Cloud Office, check your mailbox configuration. When you upgraded your mailbox, the system might have duplicated it on another server. For example, if you upgrade a mailbox from Exchange 2007 to Exchange 2016, your data migrates from the Exchange 2007 mailbox to a new mailbox on Exchange 2016. This means that you must configure your local mail client to connect to the mailbox on the new server. For instructions on configuring your mail client after upgrading, log in to emailhelp.rackspace.com . If you upgraded your mailboxes at Rackspace Cloud Office, check your mailbox configuration. When you upgraded your mailbox, the system might have duplicated it on another server. For example, if you upgrade a mailbox from Exchange 2007 to Exchange 2016, your data migrates from the Exchange 2007 mailbox to a new mailbox on Exchange 2016. This means that you must configure your local mail client to connect to the mailbox on the new server. For instructions on configuring your mail client after upgrading, log in to emailhelp.rackspace.com . Log in to apps.rackspace.com and try to send the message again. If you can send a message from webmail but not from a local mail client , you can verify that your SMTP settings are correct by logging in to the Email Help Tool . Log in to apps.rackspace.com and try to send the message again. If you can send a message from webmail but not from a local mail client , you can verify that your SMTP settings are correct by logging in to the Email Help Tool . Determine whether you got a bounce message. If so, see Common email bounce messages for possible solutions. Determine whether you got a bounce message. If so, see Common email bounce messages for possible solutions. If you are sending from a local mail client , check mail client , you can verify that your SMTP settings are correct by logging in to the Email Help Tool . Log in to apps.rackspace.com and try to send the message again. If you can send a message from webmail but not from a local mail client , you can verify that your SMTP settings are correct by logging in to the Email Help Tool . Determine whether you got a bounce message. If so, see Common email bounce messages for possible solutions. Determine whether you got a bounce message. If so, see Common email bounce messages for possible solutions. If you are sending from a local mail client , check your Drafts and Outbox folders for the message. If the message is in one of those folders, attempt to resend it. If you are sending from a local mail client , check your Drafts and Outbox folders for the message. If the message is in one of those folders, attempt to resend it. If you are sending to a contact, manually enter the email address and resend the message. Verify that the contact information is correct. If you are sending to a contact, manually enter the email address and resend the message. Verify that the contact information is correct. Try to send the message from a computer connected to a different Internet network. For example, send from your home network or an alternative office network. Note: Office network changes can cause email disruptions. Contact your office network administrator if the preceding test is successful on an alternative Internet network. Try to send the message from a computer connected to a different Internet network. For example, send from your home network or an alternative office network. Note: Office network changes can cause email disruptions. Contact your office network administrator if the preceding test is successful on an alternative Internet network. Verify with the recipient to see if your message ended up in a subfolder. Verify with the recipient to see if your message ended up in a subfolder. Also, ask the recipient if your message got marked as spam. If your message shows as spam, see Best practices for sending person-to-person email to prevent this in the future. Also, ask the recipient if your message got marked as spam. If your message shows as spam, see Best practices for sending person-to-person email to prevent this in the future. References Cloud Office support terminology Cloud Office Email Portal Email Help Tool Common email bounce messages Troubleshoot a failed email connection Updated 5 days ago",
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    "url": "https://docs.rackspace.com/reference/cloud-identity-v2-getting-started",
    "title": "Cloud Identity V2 Getting Started | Rackspace Documentation",
    "content": "Use the following information to learn how to authenticate, send API requests, and complete basic operations by using the Identity API. Get your credentials Send API requests to Identity Authenticate to the Rackspace Cloud Identity concepts Manage authentication tokens Configure multi-factor authentication To start using the API and run the examples in this section, you need the following items: Rackspace Cloud account. If you don’t have an account, sign up for one. Command line tool or browser client for communicating with the API service.",
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    "url": "https://www.rackspace.com/security/security-strategy",
    "title": "Security Strategy | Rackspace Documentation",
    "content": "On this page: Business Challenge Use Cases Case Study Supported Platforms Resources Get Started Rackspace Technology offers a range of assessments to identify gaps in your environment and provide recommended actions to help you optimize your cloud security strategies — so you can meet the security and compliance mandates that are important to your business. Our expert consultative services along with cyber security strategy planning and assessments help protect your digital investments while ensuring security resiliency and compliance – enabling more predictable business outcomes and underwriting transformation benefits. Use Cases Cloud Security Cloud security advisory and assurance: To protect digital investments, modernize your cloud security and compliance with expert consultative services to help assess and transform cloud security and governance at scale, including security policies, architecture, assurance, governance and risk management — all while ensuring resiliency and compliance. Cloud Security Posture Assessment: Understand your current cloud security posture with expert design and implementation recommendations to create a security operation that can address gaps and help reduce threat risks. Risk management and compliance: A suite of services designed to help you understand your business risks and compliance posture in the cloud, and help you build a plan to achieve and maintain compliance. Security architecture: Build security and privacy into your architecture, and provide technical support to teams that may not have the resources to staff senior security executive and technical roles. Offensive security: Enhance your cyber defenses by uncovering vulnerabilities, assessing the impact of a cyberattack and providing security assurance in your digital estate. Security advisory, engineering and compliance services also extend into: Advanced identity protection and governance Zero Trust architecture and networking Application security and lifecycles XDR readiness and integration Security and Risk Assessment To help mitigate your risks, our cyber security professionals will evaluate your compliance with security frameworks, identify gaps, and provide recommendations to achieve desired outcomes. Supported frameworks include: NIST800-171 (DRARS) NIST 800-53 (FISMA) FedRAMP HIPAA/HITECH ISO 27001/27002 PCI SOC2 Continuous Compliance Assistance Our around the clock specialists, tools and processes help you address your key compliance goals. Our experts are ready to help simplify the complexities of FFIEC, GLBA, PCI-DSS, HIPAA, HITECH, FedRAMP, FISMA, DFARS, ISO and SOC2. Penetration Testing A single security breach can devastate your organization financially, stop workflows, and harm your brand’s reputation. Our vulnerability scanning and penetration testing services help mitigate your IST 800-53 (FISMA) FedRAMP HIPAA/HITECH ISO 27001/27002 PCI SOC2 Continuous Compliance Assistance Our around the clock specialists, tools and processes help you address your key compliance goals. Our experts are ready to help simplify the complexities of FFIEC, GLBA, PCI-DSS, HIPAA, HITECH, FedRAMP, FISMA, DFARS, ISO and SOC2. Penetration Testing A single security breach can devastate your organization financially, stop workflows, and harm your brand’s reputation. Our vulnerability scanning and penetration testing services help mitigate your risk from cyber threats. Our security experts evaluate your environment’s health by using the same techniques hackers do, and send you detailed reports and remediation recommendations. Security Services to Fortify Your Environment Provide your business with a modern, full-service cloud security operation that partners with you every step of the way in your cloud journey to assess your current posture against industry benchmarks and then define the right cyber security strategy based on your goals. Additional Rackspace Multicloud Security Solutions include: Security Operations: Reduce risk and stay ahead of the next threat with Rackspace Technology cloud security expertise, 24x7x365 incident response from SOC experts and a comprehensive cloud security platform that delivers threat detection (intrusion detection system, anti-virus, malware protection and file integrity monitoring), threat intelligence, vulnerability scanning and 13-month log management and retention to enable audit-ready compliance requirements. Proactive Detection and Response: Gain additional protection against advanced persistent threats (APTs) in your Rackspace Technology managed environments. Application Security: Protect and improve the performance of web and mobile applications and DevSecOps solutions by building security and speed into the development of your cloud native applications from the start. Do you know your cybersecurity risk score? Cybersecurity Self-Assessment Tool By answering these simple questions about your cybersecurity technology, processes and people, you’ll receive a cyber security strategy risk score against our benchmark that can help identify common security gaps in your environment that you may not be aware of. See more case studies Our approach Discover a partnership that can help you achieve more – for your people, your business and your customers – today and into the future. Consulting and Advisory Services Professional Services Managed Services Fanatical Experience™ Rackspace Fabric™ Ready to Get Started? We’re on your side, doing what it takes to get the job done right — from the first consultation to your daily operations. Contact us for simple questions about your cybersecurity technology, processes and people, you’ll receive a cyber security strategy risk score against our benchmark that can help identify common security gaps in your environment that you may not be aware of. See more case studies Our approach Discover a partnership that can help you achieve more – for your people, your business and your customers – today and into the future. Consulting and Advisory Services Professional Services Managed Services Fanatical Experience™ Rackspace Fabric™ Ready to Get Started? We’re on your side, doing what it takes to get the job done right — from the first consultation to your daily operations. Contact us for a free quote. Our Expertise Explore our expert credentials and industry recognition. Recognized leadership Providing innovation and leadership in the technology services industry for 25+ years. Leader in ISG Provider Lens Cybersecurity – Services and Solutions 2025 Leader in ISG provider Lens: Microsoft AI and Cloud Ecosystem Global 2025 Leader in ISG provider Lens: Google Cloud Ecosystem 2025 Leader in IDC: European MS Azure Services Marketscape, 2025 Major Player Leader in ISG provider Lens: AWS Partners Ecosystem 2024 Microsoft Solution Partner – Security AWS Security Hub Partner AWS Perimeter protection MSSP Partner Power Your Advantage Discover related platforms and solutions to help you achieve smarter business outcomes. Amazon Web Services Experience how AWS’s leading-edge cloud capabilities can help you work smarter, lower costs and innovate with agility. Google Cloud Accelerate your business with Rackspace Services and tailored solutions on Google Cloud's innovative technology. Microsoft Azure Solve cloud challenges with a managed Microsoft Azure solution that helps you build new revenue streams, increase efficiency and deliver incredible experiences. VMware As a VMware Cloud Service Provider Pinnacle partner, Rackspace Technology delivers fully managed VMware Cloud Foundation™ solutions to help optimize performance, lower costs and ensure compliance. Application Security Protect web applications against data breaches and security threats, bolster security and performance, and build better experiences for your end users. Threat Detection and Response Gain 24x7x365 expert SOC and endpoint security services to detect and respond to vulnerabilities and emerging threats in your multicloud environments. Rackspace Elastic Engineering Your Elastic Engineering for Security pod works as an extension of your team helping you meet cloud security and compliance goals. Related Resources Professional Services: Security and Risk Assessment Penetration Testing Cloud Security Posture Assessment Ready to start the conversation? Ready to start the conversation? Fill out the form to be connected to one of our experts. Fill out the form to be connected to one of our experts. By submitting this form, I and build better experiences for your end users. Threat Detection and Response Gain 24x7x365 expert SOC and endpoint security services to detect and respond to vulnerabilities and emerging threats in your multicloud environments. Rackspace Elastic Engineering Your Elastic Engineering for Security pod works as an extension of your team helping you meet cloud security and compliance goals. Related Resources Professional Services: Security and Risk Assessment Penetration Testing Cloud Security Posture Assessment Ready to start the conversation? Ready to start the conversation? Fill out the form to be connected to one of our experts. Fill out the form to be connected to one of our experts. By submitting this form, I acknowledge that someone from Rackspace Technology will contact me via email or phone to discuss my request. You may withdraw your consent to receive additional information from Rackspace Technology at any time. Information collected in this form is subject to the Rackspace Technology Privacy Notice . Rackspace Technology Support To create a ticket or chat with a specialist regarding your account, log into your account. Legacy Datapipe One (Service Now) Rackspace Sovereign Services UK Support Phone 1-800-961-4454 International Support +1-512-361-4935 Help Documentation Support Documentation API Documentation System status Email & Apps system status Rackspace system status Rackspace Technology Careers Rackspace Technology accelerates the value of the cloud during every phase of a customer’s digital transformation. Join us on our mission.",
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    "url": "https://www.rackspace.com/blog/impact-ai-bfsi-industry",
    "title": "Impact Ai Bfsi Industry | Rackspace Documentation",
    "content": "The Impact of AI on the BFSI Industry January 27, 2025 By Prince Varma, Global Vice President, BFSI, Rackspace Technology The Hidden Complexity of Microsoft 365 Copilot and How to Get Ready for It November 19th, 2025 The Hidden Complexity of Microsoft 365 Copilot and How to Get Ready for It November 19th, 2025 Overcoming Cloud Adoption Challenges in Healthcare November 18th, 2025 Why Azure Arc Is Essential for Hybrid Success November 17th, 2025 Why Azure Arc Is Essential for Hybrid Success November 17th, 2025 Cloud Insights, Products The Hidden Complexity of Microsoft 365 Copilot and How to Get Ready for It November 19th, 2025 Cloud Insights, Products The Hidden Complexity of Microsoft 365 Copilot and How to Get Ready for It November 19th, 2025 Cloud Insights Overcoming Cloud Adoption Challenges in Healthcare November 18th, 2025 Cloud Insights, Products Why Azure Arc Is Essential for Hybrid Success November 17th, 2025 Cloud Insights, Products Why Azure Arc Is Essential for Hybrid Success November 17th, 2025 AI is driving transformation in the BFSI industry by enabling innovation, enhancing resiliency making organizations future-ready. AI is redefining the future of BFSI The true power of AI lies in its ability to transform operations today while guiding organizations toward a continuously adaptive future. Across the banking, financial services and insurance (BFSI) industries, leaders are already taking decisive steps to modernize their systems, build resiliency and embrace innovation. What we’re also quickly learning is that AI can significantly accelerate these efforts, empowering institutions to stay ahead of evolving customer expectations and market demands by creating flexible, future-ready operations that confidently respond to emerging opportunities. Insights from the Impact of AI on the BFSI Industry Flash Report from Rackspace Technology® highlights 12 compelling findings that reveal how BFSI leaders are leveraging AI responsibly and effectively. Among these, I believe three areas stand out as critical to success: product development, autonomous tooling and operational resiliency. These areas not only showcase the transformative power of AI but also its role in building secure, sustainable, and customer-centric organizations. Let’s explore how these priorities are shaping the industry’s transformation. Developing personalized products with AI-driven insights AI is revolutionizing product development in the BFSI industry by helping institutions better understand and respond to customer demands. I Industry Flash Report from Rackspace Technology® highlights 12 compelling findings that reveal how BFSI leaders are leveraging AI responsibly and effectively. Among these, I believe three areas stand out as critical to success: product development, autonomous tooling and operational resiliency. These areas not only showcase the transformative power of AI but also its role in building secure, sustainable, and customer-centric organizations. Let’s explore how these priorities are shaping the industry’s transformation. Developing personalized products with AI-driven insights AI is revolutionizing product development in the BFSI industry by helping institutions better understand and respond to customer demands. According to the 2024 Global AI Report , product development and customer experience are top priorities shaping both IT and business strategies in BFSI organizations. This focus reflects an increased commitment to using AI where it can have the most impact. BFSI respondents reported a higher emphasis on product development (15%) compared to the 13% surveyed average. At the core of this transformation is AI’s ability to analyze vast amounts of customer data quickly and accurately. Using advanced analytics, financial institutions can extract actionable insights, such as identifying customers’ propensity to purchase specific products. For instance, AI-driven tools analyze historical data and segment customers based on demographic, geographic and psychographic profiles. This approach helps organizations predict trends and design products that meet evolving customer preferences with greater precision than traditional methods. A powerful example of AI’s impact can be found in customer segmentation. By identifying clusters of customers who share similar attributes and behaviors, institutions can infer which segments are likely to adopt new solutions. For example, a financial institution might identify a segment of younger customers who are inclined toward digital-first banking solutions and develop tailored offerings to meet their needs. Generative AI also holds promise in augmenting these efforts by creating innovative product concepts or refining marketing strategies, but it complements rather than replaces traditional analytics. The real value lies in combining predictive analytics with segmentation to deliver personalized, data-driven products that resonate with customers. Institutions that effectively use AI for product development aren’t just meeting current demands — they’re positioning themselves to anticipate future needs and maintain a competitive edge in a rapidly evolving market. Driving efficiency and security with autonomous tooling Autonomous tooling refers to software tools that operate independently, using AI to analyze data and make decisions with minimal human intervention. For BFSI organizations, these tools are transformative, enabling them to achieve key outcomes like enhanced security, improved efficiency and reduced costs. than replaces traditional analytics. The real value lies in combining predictive analytics with segmentation to deliver personalized, data-driven products that resonate with customers. Institutions that effectively use AI for product development aren’t just meeting current demands — they’re positioning themselves to anticipate future needs and maintain a competitive edge in a rapidly evolving market. Driving efficiency and security with autonomous tooling Autonomous tooling refers to software tools that operate independently, using AI to analyze data and make decisions with minimal human intervention. For BFSI organizations, these tools are transformative, enabling them to achieve key outcomes like enhanced security, improved efficiency and reduced costs. For example, autonomous agents used in intrusion detection systems automate monitoring, reducing the need for human oversight while increasing response accuracy. This automation not only streamlines operations but also frees up resources for higher-value tasks. Institutions leveraging autonomous tooling are finding significant cost savings by reducing redundancies in their IT and operational processes. Realizing the full potential of autonomous tooling, however, requires a forward-looking approach to IT architecture. Many BFSI organizations still rely on legacy systems that are unable to support the scale and complexity of AI-driven tools. Too often, infrastructure modernization efforts are undertaken with only current needs in mind, leaving systems obsolete by the time they are deployed. To avoid this, organizations must design their architecture with a future-oriented perspective. The question isn’t just about addressing today’s needs but also about planning for infrastructure that can accommodate emerging AI capabilities and innovations. This proactive approach to architecture planning is essential for unlocking the true potential of autonomous tooling. Building resiliency to strengthen operations Operational resiliency is critical for BFSI organizations as they navigate an increasingly complex and dynamic environment, where disruptions can threaten sensitive operations and customer trust. AI has become a pivotal tool for enhancing resiliency by supporting key functions such as cybersecurity, intrusion recovery, disaster recovery, regulatory compliance, data stewardship and business continuity. AI-driven solutions bolster resiliency by automating monitoring and detection processes. For example, autonomous agents can identify anomalies and flag potential intrusions, reducing reliance on manual oversight and accelerating response times. This automation not only strengthens security but also improves efficiency by reallocating human resources to higher-value tasks. Additionally, AI enables predictive analytics that helps organizations anticipate disruptions and prepare accordingly, further reducing downtime and minimizing risks. Resiliency isn’t just about responding to threats; it’s also about embedding proactive measures into IT and cybersecurity, intrusion recovery, disaster recovery, regulatory compliance, data stewardship and business continuity. AI-driven solutions bolster resiliency by automating monitoring and detection processes. For example, autonomous agents can identify anomalies and flag potential intrusions, reducing reliance on manual oversight and accelerating response times. This automation not only strengthens security but also improves efficiency by reallocating human resources to higher-value tasks. Additionally, AI enables predictive analytics that helps organizations anticipate disruptions and prepare accordingly, further reducing downtime and minimizing risks. Resiliency isn’t just about responding to threats; it’s also about embedding proactive measures into IT and operational frameworks. By leveraging AI, BFSI organizations can enhance their ability to protect sensitive data, ensure regulatory compliance and mitigate risks associated with data breaches. However, it’s essential to address the vulnerabilities that come with AI adoption. While AI strengthens security, it also exposes organizations to new risks, such as potential misuse by bad actors. Mid-tier and smaller institutions, in particular, must invest in robust AI-driven security measures to protect themselves against these threats. Operational resiliency, supported by AI, isn’t so much of a competitive advantage as it is a necessity. Institutions that prioritize resiliency not only safeguard their operations but also position themselves for long-term growth and sustainability. Take a deeper dive into the application of AI to BFSI Overall, the 2024 Rackspace Technology Global AI Report found that industry leaders are motivated to adopt AI quickly and responsibly. AI has the potential to drive product development and innovation, expand autonomous tooling and strengthen operational resiliency — paving the way for more secure, sustainable and profitable organizations. Ready to take a closer look at how AI is transforming the BFSI industry? Download the Impact of AI of the BFSI Industry for the full picture of AI-driven opportunities and challenges. Tags: Download the report: The Impact of AI on the BFSI Industry",
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    "url": "https://docs.rackspace.com/docs/set-up-onedrive-for-business-for-ipad",
    "title": "Set Up Onedrive For Business For Ipad | Rackspace Documentation",
    "content": "Prerequisites Applies to: User Difficulty: Easy Time needed: 10 Minutes Tools required: Microsoft 365® user licensed with OneDrive®, iPad® (iPadOS®), active network connection For more information about prerequisite terminology, see Cloud Office support terminology . For additional information about Microsoft 365 licensing, see our product comparison chart . This article describes how to install and configure the OneDrive for Business® application for iPad. Note: If you are unsure whether your license includes OneDrive, contact your administrator. Install OneDrive for Business on iPadOS Use the following steps to install the OneDrive for Business application: Open the App Store . Open the App Store . Search for OneDrive . Search for OneDrive . After the download completes, click Get , then select Open . After the download completes, click Get , then select Open . Configuring OneDrive for Business on iPadOS Use the following steps to configure OneDrive for Business: Open the OneDrive application. Open the OneDrive application. Enter your Microsoft 365 email address and click the Next arrow to continue. Enter your Microsoft 365 email address and click the Next arrow to continue. Enter your Microsoft 365 password when prompted and select Sign in . Enter your Microsoft 365 password when prompted and select Sign in . Select whether you want to receive notifications from OneDrive through Keep Up with File Changes to complete the setup process. Select whether you want to receive notifications from OneDrive through Keep Up with File Changes to complete the setup process. Use the following steps to add a Microsoft 365 account to an existing installation of OneDrive: Open the OneDrive application. Open the OneDrive application. Click on your portrait in the OneDrive application. Click on your portrait in the OneDrive application. Click the Settings cogwheel. Click the Settings cogwheel. Select Add Account in the Accounts section. Select Add Account in the Accounts section. Enter your Microsoft 365 email address and password when prompted and select Sign in . Enter your Microsoft 365 email address and password when prompted and select Sign in . Note: You can also sign in to your organization's SharePoint® site by entering the corresponding URL in the SharePoint Server URL feature. Upload and share files through OneDrive Within OneDrive , select the + sign in the top-right corner and choose one of the following options: Scan a file. Scan a file. Upload a file. Upload a file. Take a photo** or video. Take a photo Add Account in the Accounts section. Select Add Account in the Accounts section. Enter your Microsoft 365 email address and password when prompted and select Sign in . Enter your Microsoft 365 email address and password when prompted and select Sign in . Note: You can also sign in to your organization's SharePoint® site by entering the corresponding URL in the SharePoint Server URL feature. Upload and share files through OneDrive Within OneDrive , select the + sign in the top-right corner and choose one of the following options: Scan a file. Scan a file. Upload a file. Upload a file. Take a photo** or video. Take a photo** or video. Create a folder. Create a folder. Create a Flow. Create a Flow. Create a document. Create a document. For more information about uploading files to OneDrive for iOS, refer to the following Microsoft Support Article . Use the following steps to share files through OneDrive for Business: Within OneDrive , select the file you want to share by pressing and holding it. Within OneDrive , select the file you want to share by pressing and holding it. After the file has been selected, click Share and choose one of the following options: Enter the recipient's address with whom you want to share the file and select Send . Click Copy Link to generate the sharable link manually. Share through another application through More apps . After the file has been selected, click Share and choose one of the following options: Enter the recipient's address with whom you want to share the file and select Send . Enter the recipient's address with whom you want to share the file and select Send . Click Copy Link to generate the sharable link manually. Click Copy Link to generate the sharable link manually. Share through another application through More apps . Share through another application through More apps . For more information about sharing files via OneDrive for iPadOS, refer to the following Microsoft Support Article . Updated 5 days ago",
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    "url": "https://docs.rackspace.com/docs/update-password-authentication-method-on-mac-mail",
    "title": "Update Password Authentication Method On Mac Mail | Rackspace Documentation",
    "content": "To configure the settings for Mac Mail correctly, perform the following steps: In Mac Mail, go to Mail->Preferences . In Mac Mail, go to Mail->Preferences . Click Accounts , then click the Server Settings tab. Click Accounts , then click the Server Settings tab. Click Outgoing Mail Server and select Edit SMTP Server List . Click Outgoing Mail Server and select Edit SMTP Server List . Click the Server Settings tab. Click the Server Settings tab. For Authentication , select Password rather than MD5 Challenge-Response . For Authentication , select Password rather than MD5 Challenge-Response . Click OK to close the SMTP window and click OK again to close Preferences . Click OK to close the SMTP window and click OK again to close Preferences . Use the Feedback tab to make any comments or ask questions. You can also start a conversation with us . Updated 5 days ago",
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    "url": "https://docs.rackspace.com/docs/set-up-microsoft-365-exchange-online-mailbox-in-ipad-mail",
    "title": "Set Up Microsoft 365 Exchange Online Mailbox In Ipad Mail | Rackspace Documentation",
    "content": "This article describes how to set up and configure your Microsoft 365® Exchange® Online mailbox within the native Mail application for iPadOS® devices. Note : If you are unsure of whether or not your license includes Exchange Online, contact your administrator. Prerequisites Applies to: User Difficulty: Easy Time needed: 5-10 Minutes for initial installation and configuration - sync time varies based on mailbox size and network speed. Tools required: Microsoft 365 email address and password (Exchange Online Kiosk license or greater), iPad® (iPadOS 13 or newer) with an active network connection. For more information about prerequisite terminology, see Cloud Office support terminology . For additional information about Microsoft 365 licensing, see our Product Comparison Chart . Set up your Microsoft 365 Exchange Online mailbox Open the Settings app. Open the Settings app. Click on Mail . Click on Mail . Click Accounts , then Add Account . Click Accounts , then Add Account . Select Microsoft Exchange . Select Microsoft Exchange . Enter your Microsoft 365 email address and desired description. Enter your Microsoft 365 email address and desired description. Click Sign In and enter your password. Click Sign In and enter your password. Click Accept when prompted, then Save . Click Accept when prompted, then Save . Note : If your organization requires multi-factor authentication or self-service password reset registration, you might be prompted for additional verification methods during the setup process. Updated 5 days ago",
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    "url": "https://docs.rackspace.com/docs/linux-patching-for-cloud-servers-managed-operations-service-level",
    "title": "Linux Patching For Cloud Servers Managed Operations Service Level | Rackspace Documentation",
    "content": "Linux patching comes directly from vendors or distribution communities. The exception is Red Hat Enterprise Linux, which feeds updates through a data center–specific proxy server. The proxy server's authoritative data is the Managed Red Hat Network server. Patching delays in a Managed Red Hat Network server also cause update delays in the proxy servers for the Managed Operations service level. For example, the upgrade to Red Hat Enterprise Linux 5.5, the fifth update release to Red Hat Enterprise Linux 5, was delayed for several months after it was released by Red Hat. This table states the patching mechanisms and Rackspace-specific servers used in Managed Operations for different distributions. In the patching server URL, substitute the data center code, such as dfw1 or ord1 , for {dc} . Updated 5 days ago",
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    "url": "https://docs.rackspace.com/docs/security-defaults-office365",
    "title": "Security Defaults Office365 | Rackspace Documentation",
    "content": "Prerequisites Applies to: Administrator Difficulty: Moderate Time Needed: Approximately 30 minutes Tools Needed: Office 365® Global Administrator access For more information about prerequisite terminology, see Cloud Office support terminology . Administrators looking for a simple solution to secure their Office 365 tenant have the option of turning on security defaults for their organization. Security defaults make the following changes to your organization's tenant: Unifies the Multi-Factor Authentication (MFA) registration experience for all users. Enforces MFA for users and administrators. Blocks legacy authentication methods such as Internet Message Access Protocol (IMAP), Simple Mail Transfer Protocol (SMTP), and Post Office Protocol (POP3). Blocks requests made by clients that don't use modern authentication. Requires extra authentication when accessing highly privileged areas such as the Office 365 Admin Center and Azure® Portal. Requires the Microsoft® Authenticator app for MFA. This article lists the steps to enable Azure Active Directory® security defaults. Warning: Security defaults only support MFA by using the Microsoft Authenticator app with the notification method. If any users in your organization don't have a mobile device or are unable to use the Microsoft Authenticator app, don't enable this feature. Enable security defaults Log in to your Office 365 Control Panel . Log in to your Office 365 Control Panel . From the left menu, select Office 365 Admin Center . From the left menu, select Office 365 Admin Center . From the left menu, select Azure Active Directory under Admin centers . Note: If you don't see the Admin centers section, you might need to select Show all... . From the left menu, select Azure Active Directory under Admin centers . Note: If you don't see the Admin centers section, you might need to select Show all... . Select Azure Active Directory from the left menu, then Properties . Select Azure Active Directory from the left menu, then Properties . Select Yes , and then Save . Select Yes , and then Save . Additional resources To learn more about security defaults, see \"What are security defaults?\" . To learn more about setting up MFA with a mobile device, see Set up two-factor sign-in on your phone . Updated 5 days ago",
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    "url": "https://docs.rackspace.com/docs/rackspace-email-support-terminology",
    "title": "Rackspace Email Support Terminology | Rackspace Documentation",
    "content": "This article defines Rackspace Email support article prerequisites and common Rackspace Email support terminology. Rackspace Email Support Article Prerequisites Rackspace Email support articles provide one or more of the following prerequisites to describe the parameters of the article. Prerequisite Definition Values or examples Applies to Specifies the audience of the article, either User , Administrator , or both. Note : An article that applies to a User can also be valuable information for an Administrator . *User : In the context of support, a user has access to our product (e.g., apps.rackspace.com), but does not have access to administrator tools (e.g., the Rackspace Email Control Panel ). Note: An article that applies to a User can also be valuable information for an Administrator**. Role The specific function of the person performing the task. *Administrator**: The article discusses a topic that might require access to administrator tools (e.g., the Rackspace Email Control Panel). Difficulty A subjective evaluation of the difficulty of completing the task in the article. *Easy : The article is instructional and involves minimal or no troubleshooting. Moderate : The article is instructional but requires troubleshooting or access to tools that are not part of Rackspace Email. For example, you are configuring your DNS records, your DNS is hosted at GoDaddy, and you need to access your GoDaddy account. Challenging**: The article is almost entirely troubleshooting. Time needed Approximate time needed to complete the steps if you have access to all the required tools and do not encounter any unforeseen obstacles. Examples of unforeseen obstacles include password recovery, internet connectivity issues, or local network configuration problems. Required tools The minimum tools required to complete the steps. This can refer to level of access, software, or hardware. *Examples**: Offending device, Non-primary computer, Access to your email account. Rackspace Email Terminology Administrator: An individual who is listed as an account administrator or account contact on a Rackspace Email account. Rackspace Email Control Panel: A tool accessible only by administrators for managing a Rackspace Email account. It can be accessed at https://cp.rackspace.com . Rackspace Email Portal: A centralized log in page for Rackspace Email users. It can be accessed at https://apps.rackspace.com . Email Help Tool: A tool accessible by anyone with a valid Rackspace Email address and password. *Examples**: Offending device, Non-primary computer, Access to your email account. Rackspace Email Terminology Administrator: An individual who is listed as an account administrator or account contact on a Rackspace Email account. Rackspace Email Control Panel: A tool accessible only by administrators for managing a Rackspace Email account. It can be accessed at https://cp.rackspace.com . Rackspace Email Portal: A centralized log in page for Rackspace Email users. It can be accessed at https://apps.rackspace.com . Email Help Tool: A tool accessible by anyone with a valid Rackspace Email address and password. This tool provides account-specific instructions for mobile and desktop email client configurations. It can be accessed by logging in at https://emailhelp.rackspace.com . Local: Precedes another term to indicate that what is being discussed is local to your computer, network, or mobile device. Local mail client: An application used on your personal desktop, laptop, or mobile device to access your Rackspace Email (For example: Outlook). Mail Client: A general term for any application that is used to access your email. User: An individual who accesses a Rackspace Email product (such as email) but is not listed as an administrator or contact on the account. Updated 5 days ago",
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    "url": "https://docs.rackspace.com/docs/add-rackspace-email-mailboxes",
    "title": "Add Rackspace Email Mailboxes | Rackspace Documentation",
    "content": "You can add a single mailbox to your Rackspace Email account, or you can add multiple mailboxes by using a CSV or Microsoft® Excel® file. Prerequisites Role Administrator Difficulty: Easy Time: 5 minutes for creation; up to 15 minutes for accessibility. Tool: Cloud Office Control Panel access For more information about prerequisite terminology, see Rackspace Email Support Terminology . Add a single mailbox Log in to the Rackspace Email Control Panel using your Rackspace Cloud Office admin ID and password. Log in to the Rackspace Email Control Panel using your Rackspace Cloud Office admin ID and password. In the Rackspace Email section, click Mailboxes . In the Rackspace Email section, click Mailboxes . If you have more than one domain, select the domain to which you want to add a mailbox. If you have more than one domain, select the domain to which you want to add a mailbox. Click Add Mailbox . Note: If the Add Mailbox button is unavailable, you must add the necessary licenses to your account first. See the Add a mailbox license section for instructions. Click Add Mailbox . Note: If the Add Mailbox button is unavailable, you must add the necessary licenses to your account first. See the Add a mailbox license section for instructions. Enter the following information: First Name and Last Name (Optional): Enter the mailbox owner's first and last name. Display Name (Optional): Enter the name to display when the user sends email. User Name: Enter the name to use in the email address. For example, for a username and domain of myname and yourdomainexample.com , the email address is [email protected] . Note: You cannot create a username that already exists as an alias, group list, distribution list, or as another mailbox. You must remove the conflicting address from your account before using the same username for another purpose. Password: Enter a password for the email account with the following requirements: It must be at least eight characters. It must use characters from at least three of the following four character types: English alphabet uppercase letters (A-Z) English alphabet lowercase letters (a-z) Numerals (0-9) Non-alphanumeric symbols (such as !, #, $, %) Confirm: Retype the password. Enter the following information: First Name and Last Name (Optional): Enter the mailbox owner's first and last name conflicting address from your account before using the same username for another purpose. Password: Enter a password for the email account with the following requirements: It must be at least eight characters. It must use characters from at least three of the following four character types: English alphabet uppercase letters (A-Z) English alphabet lowercase letters (a-z) Numerals (0-9) Non-alphanumeric symbols (such as !, #, $, %) Confirm: Retype the password. Enter the following information: First Name and Last Name (Optional): Enter the mailbox owner's first and last name. Display Name (Optional): Enter the name to display when the user sends email. User Name: Enter the name to use in the email address. For example, for a username and domain of myname and yourdomainexample.com , the email address is [email protected] . Note: You cannot create a username that already exists as an alias, group list, distribution list, or as another mailbox. You must remove the conflicting address from your account before using the same username for another purpose. Password: Enter a password for the email account with the following requirements: It must be at least eight characters. It must use characters from at least three of the following four character types: English alphabet uppercase letters (A-Z) English alphabet lowercase letters (a-z) Numerals (0-9) Non-alphanumeric symbols (such as !, #, $, %) It must be at least eight characters. It must use characters from at least three of the following four character types: English alphabet uppercase letters (A-Z) English alphabet lowercase letters (a-z) Numerals (0-9) Non-alphanumeric symbols (such as !, #, $, %) English alphabet uppercase letters (A-Z) English alphabet lowercase letters (a-z) Numerals (0-9) Non-alphanumeric symbols (such as !, #, $, %) Confirm: Retype the password. Click Save . Note: Mailbox creation can take up to 15 minutes. After the mailbox is available, you can log in at apps.rackspace.com . Click Save . Note: Mailbox creation can take up to 15 minutes. After the mailbox is available, you can log in at apps.rackspace.com . The mailbox appears in the list. To manage options ( ase letters (A-Z) English alphabet lowercase letters (a-z) Numerals (0-9) Non-alphanumeric symbols (such as !, #, $, %) Confirm: Retype the password. Click Save . Note: Mailbox creation can take up to 15 minutes. After the mailbox is available, you can log in at apps.rackspace.com . Click Save . Note: Mailbox creation can take up to 15 minutes. After the mailbox is available, you can log in at apps.rackspace.com . The mailbox appears in the list. To manage options (like forwarding, autoreply, or aliases), click Manage next to the mailbox name and select the desired tab. Add muliple mailboxes (Bulk Import) Warning: When you add multiple mailboxes, they will take longer to become accessible because the system processes additions sequentially. Log in to the Rackspace Email Control Panel by using your Rackspace Cloud Office admin ID and password. Log in to the Rackspace Email Control Panel by using your Rackspace Cloud Office admin ID and password. In the Rackspace Email section, click Mailboxes . In the Rackspace Email section, click Mailboxes . If you have multiple domains, select the domain to which you want to add a mailbox. If you have multiple domains, select the domain to which you want to add a mailbox. Click Add/Edit Multiple Mailboxes . Note: If the Add/Edit Multiple Mailboxes button is unavailable, you must add the necessary licenses first. See the Add a mailbox license section for instructions. Click Add/Edit Multiple Mailboxes . Note: If the Add/Edit Multiple Mailboxes button is unavailable, you must add the necessary licenses first. See the Add a mailbox license section for instructions. Create a CSV or Excel file (XLS) containing the information detailed in the Data Format section of the Import Mailboxes page. You can download a template from that section. Username , Password , and Enabled are mandatory fields for all mailbox entries in the file. Password Requirements : It must be at least eight characters. It must use characters from at least three of the following four character types: English alphabet uppercase letters (A-Z) English alphabet lowercase letters (a-z) Numerals (0-9) Non-alphanumeric symbols (such as !, #, $, %) Note: You cannot create a username that already exists as an alias, group list, distribution list, or another section of the Import Mailboxes page. You can download a template from that section. Username , Password , and Enabled are mandatory fields for all mailbox entries in the file. Password Requirements : It must be at least eight characters. It must use characters from at least three of the following four character types: English alphabet uppercase letters (A-Z) English alphabet lowercase letters (a-z) Numerals (0-9) Non-alphanumeric symbols (such as !, #, $, %) Note: You cannot create a username that already exists as an alias, group list, distribution list, or another mailbox. You must remove the conflicting address from your account before using the same username for another purpose. Create a CSV or Excel file (XLS) containing the information detailed in the Data Format section of the Import Mailboxes page. You can download a template from that section. Username , Password , and Enabled are mandatory fields for all mailbox entries in the file. Password Requirements : It must be at least eight characters. It must be at least eight characters. It must use characters from at least three of the following four character types: English alphabet uppercase letters (A-Z) English alphabet lowercase letters (a-z) Numerals (0-9) Non-alphanumeric symbols (such as !, #, $, %) Note: You cannot create a username that already exists as an alias, group list, distribution list, or another mailbox. You must remove the conflicting address from your account before using the same username for another purpose. It must use characters from at least three of the following four character types: English alphabet uppercase letters (A-Z) English alphabet uppercase letters (A-Z) English alphabet lowercase letters (a-z) English alphabet lowercase letters (a-z) Numerals (0-9) Numerals (0-9) Non-alphanumeric symbols (such as !, #, $, %) Note: You cannot create a username that already exists as an alias, group list, distribution list, or another mailbox. You must remove the conflicting address from your account before using the same username for another purpose. Non-alphanumeric symbols (such as !, #, $, %) Note: You cannot create a username that already exists as an alias, group list, distribution list, or another mailbox. You must remove the conflicting address from your account before using the same username for another purpose -9) Numerals (0-9) Non-alphanumeric symbols (such as !, #, $, %) Note: You cannot create a username that already exists as an alias, group list, distribution list, or another mailbox. You must remove the conflicting address from your account before using the same username for another purpose. Non-alphanumeric symbols (such as !, #, $, %) Note: You cannot create a username that already exists as an alias, group list, distribution list, or another mailbox. You must remove the conflicting address from your account before using the same username for another purpose. In the Import File section of the Import Mailboxes page, click Browse or Choose File . Locate and select the CSV or Excel file, click Open and then click Import . In the Import File section of the Import Mailboxes page, click Browse or Choose File . Locate and select the CSV or Excel file, click Open and then click Import . After import, the mailboxes appear in the list. Any errors will display in the import log; make corrections as detailed there and import the file again. Add a mailbox license If the buttons to add one or more mailboxes are unavailable, you must first add the necessary licenses to your account. Click the Upgrade this plan link. Click the Upgrade this plan link. Under Rackspace Email Mailboxes , add the number of mailboxes you want to make available. Under Rackspace Email Mailboxes , add the number of mailboxes you want to make available. Click Continue . Click Continue . If the order summary looks correct, click Complete Order . If the order summary looks correct, click Complete Order . References Rackspace Email Support Terminology Rackspace Email Control Panel Rackspace Email Portal Updated 5 days ago",
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    "url": "https://docs.rackspace.com/docs/manage-archive-search-results",
    "title": "Manage Archive Search Results | Rackspace Documentation",
    "content": "When a search has been created, the results of the search can be reviewed, filtered, tagged, and exported. This article explains how to perform various tasks using the archive search features. Prerequisites Applies to: Administrator, Compliance Officer, and Search Administrator Difficulty: Easy Time needed: Approximately 10 minutes Tools required: Archive Portal access Access a saved search To access and manage search results, perform the following steps: Log in to the Archive Manager . Log in to the Archive Manager . On the left side of the page, click the Searches tab, and then click Run . On the left side of the page, click the Searches tab, and then click Run . To narrow search results, click Filter at the top of the message list. Sort results by choosing one of the following options: Date Sender (A-Z or Z-A) Subject Attachments Use the following steps to tag a specific message for review: Click the message that you want the tag. Click the message that you want the tag. On the right, click Tag this email . On the right, click Tag this email . After you have reviewed the message, click Needs Review to remove the tag. After you have reviewed the message, click Needs Review to remove the tag. Holds can be enabled for individual or multiple messages. To place a hold on an individual message, use the following steps: Select the message then click Hold on the right. Select the message then click Hold on the right. Select a Hold type, then click Save . Select a Hold type, then click Save . To remove hold on an individual message, simply click Hold ( # ), uncheck the previous selection(s) then click Save when finished. To remove hold on an individual message, simply click Hold ( # ), uncheck the previous selection(s) then click Save when finished. Use the following steps to place a hold on multiple messages: Check the box on left of each message to be included in the hold. Check the box on left of each message to be included in the hold. Then click the Gear icon, select the hold type, and then click Add . Note : Messages placed on hold are identifiable by a red lock icon . Then click the Gear icon, select the hold type, and then click Add . Note : Messages placed on hold are identifiable by a red lock icon . To remove holds, check the boxes for the messages that have been identified. To remove (s) then click Save when finished. Use the following steps to place a hold on multiple messages: Check the box on left of each message to be included in the hold. Check the box on left of each message to be included in the hold. Then click the Gear icon, select the hold type, and then click Add . Note : Messages placed on hold are identifiable by a red lock icon . Then click the Gear icon, select the hold type, and then click Add . Note : Messages placed on hold are identifiable by a red lock icon . To remove holds, check the boxes for the messages that have been identified. To remove holds, check the boxes for the messages that have been identified. Click the black lock icon , check the boxes for the holds that are no longer needed, then click Remove . Click the black lock icon , check the boxes for the holds that are no longer needed, then click Remove . You can send a copy of a message as an attachment by selecting the message and clicking Send . Next, enter the recipient’s email address and click Send again. Note : The attachment is sent in .EML format. You can download messages directly from the results page. Note : The message must be viewed in a mail client and can be forwarded as an individual email or sent as an attachment. Updated 5 days ago",
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    "url": "https://www.rackspace.com/applications/crm",
    "title": "Crm | Rackspace Documentation",
    "content": "On this page: Business Challenge Use Cases Case Study Supported Platforms Resources Get Started A Customer Relationship Management (CRM) platform is a powerful tool that can give you a 360-degree view of your customers and generate insights across your business. Yet most companies don’t harness its complete power, leaving the full investment untapped. Discover how CRM solutions can revolutionize your business and drive the results you are looking for. Whether you’re looking to switch from your current CRM platform, further customize an existing solution, or are just starting out, our team of experts are here to guide you every step of the way. As a Microsoft Gold Partner, we take a “Process First. Technology Second.®” approach. That means that every customer engagement begins with understanding your business, CRM challenges and goals — as well as the outcomes you’re seeking. Use Cases Implementation services We’ll review your current business process and the challenges you’re looking to solve to define specific requirements and implement the most effective solution possible. Services Include: Discovery and assessment Design Customization Configuration of reporting and dashboards Integration Application customization We’ll transform your current CRM solution into a valuable asset that not only improves your business processes but drives bottom-line results. Services include: Business process review Application building UI/UX design Integration Custom development Integration capabilities Gain deeper insights across your business by integrating your CRM with internal systems and third-party applications. Services include: Application integration Integration and API management assessment Mulesoft-certified services Optimization and support Drive your business forward by continually optimizing your investment with product updates, ongoing management and consulting, and a roadmap for the future. Services include: Strategy and planning Administration and maintenance Configuration and customization Health checks and quarterly business reviews Agile project management User adoption and training See more case studies Our Approach Discover a partnership that can help you achieve more – for your customers, employees and business – today and into the future. Consulting and Advisory Services Professional Services Managed Services Fanatical Experience ™ Ready to Get Started? We’re on your side, doing what it takes to get the job done right — from the first consultation to your daily operations. Contact us for a free quote. Our Expertise Explore our expert credentials and industry recognition. Recognized leadership Providing innovation and leadership in the technology services industry for 20+ years. Salesforce Platinum Consulting Partner Microsoft Expert MSP Microsoft Fastest- and training See more case studies Our Approach Discover a partnership that can help you achieve more – for your customers, employees and business – today and into the future. Consulting and Advisory Services Professional Services Managed Services Fanatical Experience ™ Ready to Get Started? We’re on your side, doing what it takes to get the job done right — from the first consultation to your daily operations. Contact us for a free quote. Our Expertise Explore our expert credentials and industry recognition. Recognized leadership Providing innovation and leadership in the technology services industry for 20+ years. Salesforce Platinum Consulting Partner Microsoft Expert MSP Microsoft Fastest-growing CSP Microsoft Five-time Hosting Partner of the Year Microsoft-Certified Gold Partner in DevOps, Application Development and Application Integration Microsoft-Certified Gold Partner in Messaging, Cloud Productivity, Collaboration & Content, Small and Midmarket Cloud Solutions Azure Expert MSP designation for 2021 Power Your Advantage Working side by side and a step ahead, we make everything you need work smarter together. Dynamics 365 Unlock the power of intelligent CRM and ERP business applications in the cloud through connected platforms across Office 365 productivity applications and modern features that accelerate results. Related Resources Learn more about services to support your Customer Relationship Management. Successfully Integrating Your Marketing Automation and Your CRM Accelerate Revenue by Building a Future-Proof Integration Strategy Ready to start the conversation? Ready to start the conversation? Fill out the form to be connected to one of our experts. Fill out the form to be connected to one of our experts. By submitting this form, I acknowledge that someone from Rackspace Technology will contact me via email or phone to discuss my request. You may withdraw your consent to receive additional information from Rackspace Technology at any time. Information collected in this form is subject to the Rackspace Technology Privacy Notice . Rackspace Technology Support To create a ticket or chat with a specialist regarding your account, log into your account. Legacy Datapipe One (Service Now) Rackspace Sovereign Services UK Support Phone 1-800-961-4454 International Support +1-512-361-4935 Help Documentation Support Documentation API Documentation System status Email & Apps system status Rackspace system status Rackspace Technology Careers Rackspace Technology accelerates the value of the cloud during every phase of a customer’s digital transformation. Join us on our mission.",
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    "url": "https://docs.rackspace.com/reference/monitoring-api-reference",
    "title": "Monitoring Api Reference | Rackspace Documentation",
    "content": "Learn about the available Rackspace Monitoring API resources and operations, and see request and response examples. Note You can also perform operations by using the Rackspace Monitoring client Cloud Control Panel . Account Get account information Update properties on an account Get Limits Get audit information Get account information Update properties on an account Get Limits Get audit information Entities Create an entity List entities for an account Get an entity by ID Update an entity by ID Delete entity by ID Create an entity List entities for an account Get an entity by ID Update an entity by ID Delete entity by ID Check types List check types Get a check type by ID List check types Get a check type by ID Monitoring zones List monitoring zones Get monitoring zone by ID Perform a traceroute from a monitoring zone Create a private monitoring zone Update a private monitor zone by ID Delete a private monitoring zone by ID List monitoring zones Get monitoring zone by ID Perform a traceroute from a monitoring zone Create a private monitoring zone Update a private monitor zone by ID Delete a private monitoring zone by ID Checks Create a check Test a check Test a check with debug Test an existing check List checks for an entity Get a check by ID Update a check by ID Delete a check by ID Create a check Test a check Test a check with debug Test an existing check List checks for an entity Get a check by ID Update a check by ID Delete a check by ID Metrics Cumulative and instantaneous metrics Data granularity Data point expiration Metrics API operations List metrics by check ID Get data points by metric name Cumulative and instantaneous metrics Data granularity Data point expiration Metrics API operations List metrics by check ID Get data points by metric name Notification types Email notification type Webhook notification type PagerDuty notification type SMS notification type VictorOps notification type Notification types API operations Get a notification type by ID Email notification type Webhook notification type PagerDuty notification type SMS notification type VictorOps notification type Notification types API operations Get a notification type by ID Notifications Create a notification Test a notification List notifications Test an existing notification Update a notification Delete a notification Create a notification Test a notification List notifications Test an existing notification Update a notification Delete a notification Notification plans Create a notification plan List notification plans Get a notification plan by ID Update a notification plan by ID Delete a notification plan Create a notification plan List notification plans Get a notification plan by ID Update a notification plan by ID Delete a notification plan Alarms Create an alarm Test an alarm List alarms Get alarm by ID Update alarm by notification type PagerDuty notification type SMS notification type VictorOps notification type Notification types API operations Get a notification type by ID Notifications Create a notification Test a notification List notifications Test an existing notification Update a notification Delete a notification Create a notification Test a notification List notifications Test an existing notification Update a notification Delete a notification Notification plans Create a notification plan List notification plans Get a notification plan by ID Update a notification plan by ID Delete a notification plan Create a notification plan List notification plans Get a notification plan by ID Update a notification plan by ID Delete a notification plan Alarms Create an alarm Test an alarm List alarms Get alarm by ID Update alarm by ID Delete alarm by ID Create an alarm Test an alarm List alarms Get alarm by ID Update alarm by ID Delete alarm by ID Alarm examples List alarm examples Get alarm example by ID Evaluate alarm example List alarm examples Get alarm example by ID Evaluate alarm example Alarm notification history List alarm notification history List alarm notification history by check ID List a single alarm notification List alarm notification history List alarm notification history by check ID List a single alarm notification Changelogs List alarm changelogs Get alarm changelogs by entity ID List alarm changelogs Get alarm changelogs by entity ID Suppressions Create suppression List suppressions Get a suppression by ID Update a suppression Delete suppression Create suppression List suppressions Get a suppression by ID Update a suppression Delete suppression Suppression logs List suppression logs List suppression logs Views Get overview Get alarms view by notification plan Get overview Get alarms view by notification plan Agents Security Agent IDs Agents API operations List agent connections Security Agent IDs Agents API operations List agent connections Agent tokens Create an agent token List agent tokens Get an agent token by ID Update an agent token Delete an agent token Create an agent token List agent tokens Get an agent token by ID Update an agent token Delete an agent token Agent host information Get agent host info types Get CPU information Get disk information Get host filesystem information Get host memory information Get host network interface information Get host process information Get host system information Get information about host users Get agent host info types Get CPU information Get disk information Get host filesystem information Get host memory information Get host network interface information Get host process information Get host system information Get information about host users Agent targets List agent check targets List agent check targets",
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    "url": "https://docs.rackspace.com/docs/set-an-archiving-retention-policy",
    "title": "Set An Archiving Retention Policy | Rackspace Documentation",
    "content": "This article describes how to set a retention policy in your email archive. You can use this feature to enact policies that allow the system to retain email records for a certain duration. Note : New archives created after June 24, 2020, have a default retention policy of 7 years. You can modify this policy through the Archive Portal . Prerequisites Applies to: Administrator Difficulty: Easy Time needed: Approximately 5 minutes Tools required: Archive Portal access For more information about prerequisite terminology, see Cloud Office support terminology . Set an archive retention policy Log in to the Cloud Office Control Panel by using your Rackspace Cloud Office admin ID and password. Log in to the Cloud Office Control Panel by using your Rackspace Cloud Office admin ID and password. Scroll down to the Domains section. In the far-right column of this section, click Email Archiving . Scroll down to the Domains section. In the far-right column of this section, click Email Archiving . Select the domain for which you want to enable a retention policy, and then click Manage My Archive . The dashboard for the domain's archive displays. Select the domain for which you want to enable a retention policy, and then click Manage My Archive . The dashboard for the domain's archive displays. In the top-right corner, click the Gear icon. In the top-right corner, click the Gear icon. In the top navigation bar, click Policies . In the top navigation bar, click Policies . After you set the policy, click Update . Warning: Items older than the set retention duration are immediately purged from the archive and are unrecoverable. Items that later exceed the retention duration are also permanently deleted. Note: To remove a retention policy, uncheck the Enable retention policy box and then click Update . After you set the policy, click Update . Warning: Items older than the set retention duration are immediately purged from the archive and are unrecoverable. Items that later exceed the retention duration are also permanently deleted. Note: To remove a retention policy, uncheck the Enable retention policy box and then click Update . Updated 5 days ago",
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    "url": "https://docs.rackspace.com/docs/rackspace-email-storage-maintenance-and-best-practices",
    "title": "Rackspace Email Storage Maintenance And Best Practices | Rackspace Documentation",
    "content": "This article describes how to view user storage in the Cloud Office Control Panel as well as best practices for mailbox storage. Prerequisites Applies to: Administrator Difficulty: Moderate Tools required: Cloud Office Control Panel access For more information about prerequisite terminology, see Cloud Office support terminology . Check mailbox storage in the Cloud Office Control Panel Log in to the Cloud Office Control Panel by using your Rackspace Cloud Office admin ID and password. Log in to the Cloud Office Control Panel by using your Rackspace Cloud Office admin ID and password. In the Rackspace Email section, click Mailboxes . In the Rackspace Email section, click Mailboxes . If you have more than one domain, select the domain for which you want to check storage. If you have more than one domain, select the domain for which you want to check storage. The fourth column in the mailbox list, Usage , shows the amount of free space each user has. The Usage column is not a real-time reading of the mailbox storage. Usage updates once every 24 hours. Always reference the storage in apps.rackspace.com for real-time storage. The fourth column in the mailbox list, Usage , shows the amount of free space each user has. The Usage column is not a real-time reading of the mailbox storage. Usage updates once every 24 hours. Always reference the storage in apps.rackspace.com for real-time storage. Warning: Never allow a mailbox to reach full capacity because any messages sent to the mailbox bouncing after that. The system does not send previously undelivered messages after you add more space, but it does deliver new messages sent after you add space as usual. Enable storage notifications Log in to the Cloud Office Control Panel by using your Rackspace Cloud Office admin ID and password. Log in to the Cloud Office Control Panel by using your Rackspace Cloud Office admin ID and password. In the Rackspace Email section, click Mailboxes . In the Rackspace Email section, click Mailboxes . If you have more than one domain, select the domain for which you want to enable storage notifications. If you have more than one domain, select the domain for which you want to enable storage notifications. Click Settings from the sub-ribbon under Email Accounts , as shown in the following images: Click Settings from the sub-ribbon under Email Accounts , as shown in the following images: Select Storage Notification from the options. Select Log in to the Cloud Office Control Panel by using your Rackspace Cloud Office admin ID and password. In the Rackspace Email section, click Mailboxes . In the Rackspace Email section, click Mailboxes . If you have more than one domain, select the domain for which you want to enable storage notifications. If you have more than one domain, select the domain for which you want to enable storage notifications. Click Settings from the sub-ribbon under Email Accounts , as shown in the following images: Click Settings from the sub-ribbon under Email Accounts , as shown in the following images: Select Storage Notification from the options. Select Storage Notification from the options. Check the box next to Activate full mailbox notification and adjust settings as desired. Send a notification to the user when the mailbox reaches a certain percentage of capacity. Send CC to an email address of your choosing so that you easily know when users are about to exceed capacity. Customize the notification message to give your user instructions. Check the box next to Activate full mailbox notification and adjust settings as desired. Send a notification to the user when the mailbox reaches a certain percentage of capacity. Send CC to an email address of your choosing so that you easily know when users are about to exceed capacity. Customize the notification message to give your user instructions. Click Save . Click Save . Check mailbox storage in webmail Log in to apps.rackspace.com . Log in to apps.rackspace.com . Click your username in the upper right-hand corner. The drop-down menu displays the current mailbox storage. Click your username in the upper right-hand corner. The drop-down menu displays the current mailbox storage. Note: Consider the storage shown in apps.rackspace.com to be the authority for your storage available on the server. Recommendations for users nearing their storage capacity Notify users near capacity and counsel them on archiving items to free up mailbox storage. Rackspace Email Archiving archives email traffic to and from your domain. For more information, see Enable email archiving: Cloud Office Control Panel . Deleting emails frees up mailbox storage. However, it takes longer to process the deletion if a user deletes an excessive number of emails. Allow ample time for the system to reflect the deletion in the mailbox storage capacity. Email in the Trash folder counts toward mailbox storage capacity. Follow these steps to ensure the system does not count a deleted message toward your mailbox storage: Move an unwanted message to Trash . Delete the message from the Trash folder. The message no longer counts free up mailbox storage. Rackspace Email Archiving archives email traffic to and from your domain. For more information, see Enable email archiving: Cloud Office Control Panel . Deleting emails frees up mailbox storage. However, it takes longer to process the deletion if a user deletes an excessive number of emails. Allow ample time for the system to reflect the deletion in the mailbox storage capacity. Email in the Trash folder counts toward mailbox storage capacity. Follow these steps to ensure the system does not count a deleted message toward your mailbox storage: Move an unwanted message to Trash . Delete the message from the Trash folder. The message no longer counts toward the mailbox storage. If you need to recover a message you deleted from Trash , see Recover deleted email in Webmail . Warning: You can recover messages purged from the Trash folder for up to 14 days after deletion. After 14 days, you can no longer recover the messages. Mailbox storage best practices Keep the following best practices in mind: Enable Rackspace Email Archiving for all domains. Enable Rackspace Email Archiving for all domains. Rackspace Email storage maxes at 25GB. Consider upgrading to Microsoft Exchange or Office 365 for higher storage limits. Rackspace Email storage maxes at 25GB. Consider upgrading to Microsoft Exchange or Office 365 for higher storage limits. Never store over 10,000 items in one folder. Never store over 10,000 items in one folder. You should not exceed more than three levels of subfolders. Example folder structure: HTML Best practice folder (level 1) └── Best practice folder (level 2) └── Best practice folder (level 3) └── Not best practice folder You should not exceed more than three levels of subfolders. Example folder structure: Consider removing items from your Spam or Trash folders. Consider removing items from your Spam or Trash folders. If you archive or delete messages on your local mail client , log in to apps.rackspace.com to ensure that those changes reflect in webmail. If you archive or delete messages on your local mail client , log in to apps.rackspace.com to ensure that those changes reflect in webmail. Updated 5 days ago",
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    "url": "https://docs.rackspace.com/docs/setting-up-your-database",
    "title": "Setting Up Your Database | Rackspace Documentation",
    "content": "Successfully migrate your database to the DBA solution no matter where your data is stored. Your migration and onboarding experience with the DBA solution varies based on which of the following storage options your database uses: Rackspace-hosted hardware Databases that you do not store on Rackspace hardware Cloud-based databases Data Migration In some cases, you might need to perform a data migration, especially if you do not already host your database in the environment where the Rackspace Technology DBA team can manage it. The Rackspace Technology DBA solution does not include this kind of database migration. However, you can contact Rackspace Technology customer support for help. Database migrations require a separate statement of work, and we bill them separately from the DBA solution. If you ask the Rackspace Technology DBA team to manage an existing Rackspace database or to perform remote database monitoring for databases stored elsewhere, you do not need to do a database migration. In this scenario, you can skip the data migration, grant the Rackspace Technology DBA team access to your environment, and install a monitoring solution. Updated 5 days ago",
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    "url": "https://docs.rackspace.com/docs/rackspace-email-plus-getting-started",
    "title": "Rackspace Email Plus Getting Started | Rackspace Documentation",
    "content": "Rackspace Email Plus gives you access to the following services: A business-grade 25-gigabyte mailbox at your domain (for example, you @ yourDomain.com ) with the following components: Premium webmail with calendar and contacts Email in your favorite desktop mail program Mobile sync of your mail, calendar, and contacts Premium webmail with calendar and contacts Email in your favorite desktop mail program Mobile sync of your mail, calendar, and contacts A secure 30-gigabyte Cloud Drive with the following components: Desktop sync apps available on Windows and Mac Online access to files with editors for documents and spreadsheets Desktop sync apps available on Windows and Mac Online access to files with editors for documents and spreadsheets Rackspace Webmail Log in to Rackspace Webmail to access your inbox, drive, calendar, and contacts. No setup or configuration is required. Cloud Drive for Desktop To get the most out of Rackspace Email Plus, install Cloud Drive for Desktop directly from the Cloud Drive web application. Access the web application by logging in to Rackspace Webmail and clicking Install Now . Mail on your desktop and phone To receive email on your phone or your favorite desktop mail program, use the Email Help Tool and follow the step-by-step instructions for all of your devices. Updated 5 days ago",
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    "url": "https://www.rackspace.com/library",
    "title": "Library | Rackspace Documentation",
    "content": "Open a Managed Cloud Account in Just a Few Clicks Rackspace Cloud Solutions Library Learn how to leverage Rackspace expertise by exploring our library of resources. Our solutions and services vary to where there is a best fit for your needs. Explore Differences Between Offered Services Advantages of Cloud Computing Advantages of Cloud Computing Cloud vs. Dedicated Servers Cloud vs. Dedicated Servers Differences Between Cloud Computing Differences Between Cloud Computing Myths of Cloud Computing Myths of Cloud Computing Virtual Private Servers vs. Cloud Computing Virtual Private Servers vs. Cloud Computing Services What is DevOps? What is DevOps? What is DNS? What is DNS? What is HPC? What is HPC? What is IaaS? What is IaaS? What is IT Transformation? What is IT Transformation? What is PaaS? What is PaaS? What is SaaS? What is SaaS? Database Services What are Cloud Databases? What are Cloud Databases? What is a NoSQL Database? What is a NoSQL Database? Managed Hosting What are Web Hosting Services? What are Web Hosting Services? What is a Bare Metal Server? What is a Bare Metal Server? What is a CDN? What is a CDN? What is a DDoS Attack? What is a DDoS Attack? What is a Linux Server? What is a Linux Server? What is Auto Scaling? What is Auto Scaling? What is Colocation? What is Colocation? What is Dedicated Hosting? What is Dedicated Hosting? What is Managed Hosting? What is Managed Hosting? What is Openstack? What is Openstack? Cloud Hosting Cloud Backup Cloud Backup Cloud Databases Cloud Databases Cloud Infrastructure Cloud Infrastructure Cloud Management Cloud Management Cloud Monitoring Cloud Monitoring Cloud Services Cloud Services Cloud Server Cloud Server Cloud Security Cloud Security Hybrid Cloud Benefits Hybrid Cloud Benefits Multi Cloud Multi Cloud Private Cloud Private Cloud Public Cloud Public Cloud Virtual Private Cloud Virtual Private Cloud Vulnerability Assessment Vulnerability Assessment ® 2025 Rackspace US, Inc. Legal Overview",
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    "url": "https://docs.rackspace.com/docs/set-up-exchange-online-email",
    "title": "Set Up Exchange Online Email | Rackspace Documentation",
    "content": "Prerequisites Applies to: User (Admin to enable authentication via SMTP) Difficulty: Easy Time needed: 5-10 Minutes for initial configuration. Sync time varies based on network speed. Tools required: Licensed Microsoft 365® user, active network connection For more information about prerequisite terminology, see Cloud Office support terminology . For additional information about Microsoft 365 licensing, see our product comparison chart . This article describes how to enable authenticated SMTP for Microsoft 365 Exchange® Online mailboxes and outlines the server settings for SMTP, IMAP, and POP protocols. Note: If you are unsure whether your license includes Exchange Online, contact your administrator. Enable SMTP authentication for Microsoft 365 Exchange Online mailboxes To send messages by using SMTP from an Exchange Online mailbox, an administrator needs to enable Authenticated SMTP for the user through the Microsoft 365 Admin Center by using the following steps: Sign in through the Microsoft 365 Admin Center . Sign in through the Microsoft 365 Admin Center . Select Users -> Active Users . Select Users -> Active Users . Click the display name of the mailbox for which you want to enable Authenticated SMTP . Click the display name of the mailbox for which you want to enable Authenticated SMTP . In the mailbox details, select Mail and click Manage email apps . In the mailbox details, select Mail and click Manage email apps . Click the checkbox to enable Authenticated SMTP and then select Save changes . Click the checkbox to enable Authenticated SMTP and then select Save changes . Configure Microsoft 365 Exchange Online mailboxes for SMTP, IMAP, and POP To configure your Microsoft 365 Exchange Online mailbox for use through SMTP , use the following settings: Outgoing server: smtp.office365.com Outgoing server: smtp.office365.com Port: 587 Port: 587 Encryption method: TLS or STARTTLS Encryption method: TLS or STARTTLS To configure your Microsoft 365 Exchange Online mailbox for use through IMAP , use the following settings: Incoming Server: outlook.office365.com Incoming Server: outlook.office365.com Port: 993 Port: 993 Encryption method: SSL Encryption method: SSL To configure your Microsoft 365 Exchange Online mailbox for use through POP , use the following settings: Incoming Server: outlook.office365.com Incoming Server: outlook.office365.com Port: 995 Port: 995 Enc 587 Port: 587 Encryption method: TLS or STARTTLS Encryption method: TLS or STARTTLS To configure your Microsoft 365 Exchange Online mailbox for use through IMAP , use the following settings: Incoming Server: outlook.office365.com Incoming Server: outlook.office365.com Port: 993 Port: 993 Encryption method: SSL Encryption method: SSL To configure your Microsoft 365 Exchange Online mailbox for use through POP , use the following settings: Incoming Server: outlook.office365.com Incoming Server: outlook.office365.com Port: 995 Port: 995 Encryption method: SSL Encryption method: SSL Configure Microsoft 365 Exchange Online mailboxes via Exchange Web Services (EWS) To configure your Microsoft 365 Exchange Online mailbox for use via EWS , use the following settings: Server Address: https://outlook.office365.com Server Address: https://outlook.office365.com EWS Server: https://outlook.office365.com/ews/exchange.asmx EWS Server: https://outlook.office365.com/ews/exchange.asmx Outlook Web Access: https://outlook.office365.com Outlook Web Access: https://outlook.office365.com Updated 5 days ago",
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    "url": "https://docs.rackspace.com/reference/rackspace-cloud-orchestration-api-10",
    "title": "Rackspace Cloud Orchestration Api 10 | Rackspace Documentation",
    "content": "Last updated: Jun 15, 2021 The Rackspace Cloud Orchestration API service enables developers to automate the creation of application environments on the Rackspace Cloud. Using the API, developers can create, update and manage groups of cloud resources and their software components as a single unit and then deploy them in an automated, repeatable fashion via a template. On deployment, the Orchestration services builds required cloud resources, installs all necessary software, and configures the software according to Rackspace best practices, delivering a fully-functioning application or framework ready for you to push code or content to. This guide is intended to assist software developers who want to develop applications by using the REST application programming interface (API) for the Cloud Orchestration service. To use the information provided here, you should have a general understanding of the service and have access to an installation of it. You should also be familiar with the following technologies: RESTful web services HTTP/1.1 JSON or XML serialization formats Other Rackspace services applicable to your cloud application architecture (Cloud Servers, Cloud Load Balancers, Cloud Databases, and so forth) Use the following links to jump directly to user and reference information for the Cloud Orchestration service REST API: Getting Started Guide Getting Started Guide API reference API reference Release Notes Release Notes Cloud Orchestration 1.0 Cloud Orchestration 1.0 Getting started Get your credentials Send API requests to Orchestration Using the heat client Using cURL Authenticate to the Rackspace Cloud Authenticating by using the heat client Authenticating by using cURL Orchestration concepts Template Resource Stack Create and manage stacks Creating a simple stack for a cloud server Listing stacks Showing stack details Deleting a stack Creating a stack by using a resource group Updating a stack with a load balancer Deleting a stack with a load balancer Getting started Get your credentials Send API requests to Orchestration Using the heat client Using cURL Using the heat client Using cURL Authenticate to the Rackspace Cloud Authenticating by using the heat client Authenticating by using cURL Authenticating by using the heat client Authenticating by using cURL Orchestration concepts Template Resource Stack Template Resource Stack Create and manage stacks Creating a simple stack for a cloud server Listing stacks Showing stack details Deleting a stack Creating a stack by using a resource group Updating a stack with a load balancer Deleting a stack with a load balancer Creating a simple stack for a cloud with a load balancer Getting started Get your credentials Send API requests to Orchestration Using the heat client Using cURL Using the heat client Using cURL Authenticate to the Rackspace Cloud Authenticating by using the heat client Authenticating by using cURL Authenticating by using the heat client Authenticating by using cURL Orchestration concepts Template Resource Stack Template Resource Stack Create and manage stacks Creating a simple stack for a cloud server Listing stacks Showing stack details Deleting a stack Creating a stack by using a resource group Updating a stack with a load balancer Deleting a stack with a load balancer Creating a simple stack for a cloud server Listing stacks Showing stack details Deleting a stack Creating a stack by using a resource group Updating a stack with a load balancer Deleting a stack with a load balancer General API information Service access endpoints Contract version Request and response types Date and time format Paginated collections HTTP status codes Response body 2xx (Success) status codes 4xx (Client error) status codes 5xx (Server error) status codes Stack status Role Based Access Control Assigning roles to account users Roles available for Cloud Orchestration Multiproduct global roles and permissions Resolving conflicts between RBAC multiproduct and product-specific roles RBAC Permissions Cross-reference to Cloud Orchestration API Operations General API information Service access endpoints Contract version Request and response types Date and time format Paginated collections HTTP status codes Response body 2xx (Success) status codes 4xx (Client error) status codes 5xx (Server error) status codes Response body 2xx (Success) status codes 4xx (Client error) status codes 5xx (Server error) status codes Stack status Role Based Access Control Assigning roles to account users Roles available for Cloud Orchestration Multiproduct global roles and permissions Resolving conflicts between RBAC multiproduct and product-specific roles RBAC Permissions Cross-reference to Cloud Orchestration API Operations Assigning roles to account users Roles available for Cloud Orchestration Multiproduct global roles and permissions Resolving conflicts between RBAC multiproduct and product-specific roles RBAC Permissions Cross-reference to Cloud Orchestration API Operations API reference Stack operations Create stack Adopt stack List stack data Find stack Show stack details Update stack Delete stack Preview stack Abandon stack Stack resources Find stack resources List resources Show resource data List resource types Show resource schema Show resource template Stack events Find stack events List stack events List resource events Show event details Templates Get stack template Validate template Build info Show Permissions Cross-reference to Cloud Orchestration API Operations Assigning roles to account users Roles available for Cloud Orchestration Multiproduct global roles and permissions Resolving conflicts between RBAC multiproduct and product-specific roles RBAC Permissions Cross-reference to Cloud Orchestration API Operations API reference Stack operations Create stack Adopt stack List stack data Find stack Show stack details Update stack Delete stack Preview stack Abandon stack Stack resources Find stack resources List resources Show resource data List resource types Show resource schema Show resource template Stack events Find stack events List stack events List resource events Show event details Templates Get stack template Validate template Build info Show build information API reference Stack operations Create stack Adopt stack List stack data Find stack Show stack details Update stack Delete stack Preview stack Abandon stack Create stack Adopt stack List stack data Find stack Show stack details Update stack Delete stack Preview stack Abandon stack Stack resources Find stack resources List resources Show resource data List resource types Show resource schema Show resource template Find stack resources List resources Show resource data List resource types Show resource schema Show resource template Stack events Find stack events List stack events List resource events Show event details Find stack events List stack events List resource events Show event details Templates Get stack template Validate template Get stack template Validate template Build info Show build information Show build information Release notes API 1.0 release, October 7, 2014 What’s new Resolved issues Known issues Release notes API 1.0 release, October 7, 2014 What’s new Resolved issues Known issues What’s new Resolved issues Known issues Service updates Service updates Additional resources Additional resources Disclaimer Disclaimer",
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    "url": "https://docs.rackspace.com/docs/common-request-templates",
    "title": "Common Request Templates | Rackspace Documentation",
    "content": "This is a list of available common request templates, the category selections they depend on, and types of device selections that may be required in order to navigate to the desired template. Keep in mind that some templates may not show depending on your account type, products, or services. Please consult with support, your customer success manager or account manager if issues accessing a template still exist after utilizing this documentation. Updated 5 days ago",
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    "url": "https://www.rackspace.com/cloud",
    "title": "Cloud | Rackspace Documentation",
    "content": "On this page: Solutions Success story Supported Platforms Resources Get started Elevate. Operate. Innovate. Optimize your costs. Maximize your performance. Evolve for a changing market. Wherever you are on your cloud transformation journey, we’ll meet you and simplify your path forward. Working alongside your team, we’ll help you understand your cloud strategy options, and develop and deploy cloud solutions that help you achieve smarter business outcomes. Always-on and ready to seamlessly scale, our technical teams are here to manage any and every part of your cloud adoption journey. Cloud Adoption and Migration Adopt clouds and ease migration to accelerate innovation and optimize performance. Cloud FinOps Gain cloud transparency, reduce waste and drive savings with FinOps. Rackspace Elastic Engineering A unique delivery model that enables flexible, on-demand access to a dedicated team of cloud experts supporting a broad range of cloud outcomes. Multicloud Enable multicloud and hybrid cloud to improve performance and optimize costs, so you can put your core business first. Private Cloud Achieve optimized performance, improved agility and cost savings — along with the strong security, compliance and control capabilities of private cloud. Public Cloud Access expert cloud services to design, build, migrate, manage and optimize your public cloud for continual IT innovation. See More Case Stories Power your advantage Discover related technologies and platforms to help you achieve smarter business outcomes. Amazon Web Services Experience how AWS’s leading-edge cloud capabilities can help you work smarter, lower costs and innovate with agility. Managed Hosting Managed Hosting on bare metal delivers maximum uptime, visibility, security and control for your custom dedicated needs. Colocation Maintain ownership, choice and hands-on access to your compute and storage, without the costs of HVAC and building management. Google Cloud Accelerate your business with Rackspace Services and tailored solutions on Google Cloud's innovative technology. Kubernetes-as-a-Service Deploy a highly available and secure Kubernetes solution as a service, with superior economics and ongoing operations and support. Microsoft Azure Solve cloud challenges with a managed Microsoft Azure solution that helps you build new revenue streams, increase efficiency and deliver incredible experiences. Rackspace OpenStack Enterprise Harness the power of a fully customized private cloud with enterprise-grade security, compliance and expert management. Tailored for mission-critical workloads, this solution offers unrivaled flexibility and control, giving your enterprise a secure, scalable foundation to innovate and Services and tailored solutions on Google Cloud's innovative technology. Kubernetes-as-a-Service Deploy a highly available and secure Kubernetes solution as a service, with superior economics and ongoing operations and support. Microsoft Azure Solve cloud challenges with a managed Microsoft Azure solution that helps you build new revenue streams, increase efficiency and deliver incredible experiences. Rackspace OpenStack Enterprise Harness the power of a fully customized private cloud with enterprise-grade security, compliance and expert management. Tailored for mission-critical workloads, this solution offers unrivaled flexibility and control, giving your enterprise a secure, scalable foundation to innovate and grow. Oracle Cloud Infrastructure Benefit from cost-savings, increased performance and improved security by running cloud applications on Oracle Cloud Infrastructure. RackConnect Global Ride Rackspace’s private network to lower your connectivity costs, improve resilience and improve data privacy. Rackspace Government Cloud Protect your organization applications and services from ransomware threats, and cyberattacks using Zero Trust Architecture on the Rackspace Government Cloud VMware As a VMware Cloud Service Provider Pinnacle partner, Rackspace Technology delivers fully managed VMware Cloud Foundation™ solutions to help optimize performance, lower costs and ensure compliance. Our approach Discover a partnership that can help you achieve more – for your people, your business and your customers – today and into the future. Consulting and Advisory Services Professional Services Managed Services Fanatical Experience™ Rackspace Fabric™ Related resources Learn more about services to support your cloud. The Difficulties in Weaving Together the Loose Threads of Multicloud The Difficulties in Weaving Together the Loose Threads of Multicloud Multicloud Unleashes the Power of Choice Multicloud Unleashes the Power of Choice Don’t Believe These Three Cloud Native Myths Don’t Believe These Three Cloud Native Myths Ready to start the conversation? Ready to start the conversation? Fill out the form to be connected to one of our experts. Fill out the form to be connected to one of our experts. By submitting this form, I acknowledge that someone from Rackspace Technology will contact me via email or phone to discuss my request. You may withdraw your consent to receive additional information from Rackspace Technology at any time. Information collected in this form is subject to the Rackspace Technology Privacy Notice . Rackspace Technology Support To create a ticket or chat with a specialist regarding your account, log into your account. Legacy Datapipe One (Service Now) Rackspace Sovereign Services UK Support Phone 1-800-961- Fill out the form to be connected to one of our experts. Fill out the form to be connected to one of our experts. By submitting this form, I acknowledge that someone from Rackspace Technology will contact me via email or phone to discuss my request. You may withdraw your consent to receive additional information from Rackspace Technology at any time. Information collected in this form is subject to the Rackspace Technology Privacy Notice . Rackspace Technology Support To create a ticket or chat with a specialist regarding your account, log into your account. Legacy Datapipe One (Service Now) Rackspace Sovereign Services UK Support Phone 1-800-961-4454 International Support +1-512-361-4935 Help Documentation Support Documentation API Documentation System status Email & Apps system status Rackspace system status Rackspace Technology Careers Rackspace Technology accelerates the value of the cloud during every phase of a customer’s digital transformation. Join us on our mission.",
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    "url": "https://docs.rackspace.com/docs/managed-databases",
    "title": "Managed Databases | Rackspace Documentation",
    "content": "This section describes the SQL and NoSQL managed databases and services. Managed SQL databases Rackspace supports MySQL, Microsoft SQL Server, PostgreSQL, and Oracle databases running on cloud or dedicated infrastructure by providing a comprehensive plan, build, and run process. Running Oracle RAC environments can be a complex task for enterprises. With their depth of knowledge on Oracle products, database clustering, and associated technologies, Rackspace experts in the Database Management team assists clients with their designs. Whether those solutions are running on Windows or Linux/Unix operating systems, Rackspace experts can design and support a wide variety of solutions. The Database services section below describes the services provided for these technologies. Managed NoSQL databases Rackspace supports NoSQL database deployments for its clients, ensuring the performance, scalability, security, and availability meets enterprise level requirements. Rackspace experts can assist clients in designing the complete stack of the solution from the network to the database. Rackspace supports a broad array of platforms to design a solution to meet client specific requirements. For example, Rackspace partners with Couchbase to offer a fully supported, monitored, and enterprise-grade CouchDB solution. Enterprise-grade solutions provide fully supported software with comprehensive vendor support, training, best practice guidance, and escalation support for timely problem resolution, along with service level agreements (SLAs) that provide the enterprise with the governance and environment stability that clients expect. Rackspace’s partnerships with leading vendors enables its clients to take advantage of this higher level of expertise and guidance in designing and supporting these leading databases. Database services Database management of all supported database platforms consists of the following services: Monthly licensing options Rackspace provides convenient monthly licensing options for the following databases: Microsoft SQL server Oracle (Oracle MySQL Community or Enterprise Edition, Oracle Database Standard or Enterprise edition, 11g, 12c, 18c) In addition, Rackspace provideS pricing options for database platform and service offerings from AWS and Microsoft Azure as part of a solution for clients. Supported databases Updated 5 days ago",
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    "url": "https://docs.rackspace.com/docs/secret-key-creation",
    "title": "Secret Key Creation | Rackspace Documentation",
    "content": "Secret Key Creation From the namespace details click “ Create Secret Key ”. Click “Create Secret Key” to create a secret key. Copy the Secret key in a safe location and click Close. Updated 5 days ago",
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    "url": "https://docs.rackspace.com/docs/access-object-storage",
    "title": "Access Object Storage | Rackspace Documentation",
    "content": "Namespace Details The object storage can be accessed through the public internet Access URL or RCG IP or Service Net IP from the namespace details. For Windows Hosts Please follow the process to edit and save the hosts file located below to add the RCG IP or the Service Net IP. Save the file. Perform a nslookup or ping from the windows host to check if they resolve to the updated RCG IP or the Service Net IP address to the access URL. For Linux Hosts Please edit the /etc/hosts file on the linux machine to add the RCG IP or the Service Net IP. Perform a ping from the linux host to check if they resolve to the updated RCG IP or the Service Net IP address to the access URL. Updated 5 days ago",
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    "url": "https://www.rackspace.com/data/managed-nosql",
    "title": "Managed Nosql | Rackspace Documentation",
    "content": "On this page: Overview Features Success story Get started Data migration, transformation and management can consume valuable resources, costing you time and budget from other important business priorities. Let our team of experts lighten your load, handing your complex database challenges at scale. Our data experts help you move databases across technologies and platforms, helping to minimize risks, disruption and downtime. We’ll also apply technology expertise to achieve peak performance in almost any environment. With proactive, around-the-clock database management and support, we’ll help to ensure that your databases are healthy, available, backed up and secure. We also offer advanced database tuning to help optimize performance and accelerate innovation. Our intuitive interface and efficient API make it easy to quickly deploy production-ready database stacks on AWS, Microsoft® Azure®, Google Cloud Platform™ or Rackspace Technology data centers. Features MongoDB Let our team of experts address the performance and scalability challenges posed by database architectures head on with unlimited access to MongoDB® DBAs and 24x7x365 support. Keep moving with around-the-clock monitoring and alerts, database migration, instance balancing, and resource scaling and management. Stay ahead of database administrative needs with MongoDB sharding, scaling and query analysis, schema design, architectural consultation and design, and production-level database audits. Elasticsearch Optimize your customer’s search experience and your team’s data visualization with superior event logging and analysis. Our team supports you from the development stage through production, ensuring your data scales as your user base grows. Save time with around-the-clock monitoring and alerts, database migration, instance balancing, resource scaling and management and assisted upgrades. Prepare for what’s next with single-tenant dedicated Elasticsearch®, scaling and query analysis, support for multiple version, architectural consultation and design, and production-level database audits. Redis Deliver highly available, scalable, and performant Redis® instances, handling everything from migration to pushing code refreshes, so you can grow your application. Enjoy 24x7x365 support with monitoring and alerts, database migration, instance balancing, and resource scaling and management. Get ahead of database administrative needs with paired instances with Sentinel for HA, scaling and query analysis, architectural consultation and design, and production level database audit. Solve: Insights for your path forward Multicloud Integration Powers the Intelligent Enterprise Multicloud is driving a new level of strategic flexibility, agility, , and production-level database audits. Redis Deliver highly available, scalable, and performant Redis® instances, handling everything from migration to pushing code refreshes, so you can grow your application. Enjoy 24x7x365 support with monitoring and alerts, database migration, instance balancing, and resource scaling and management. Get ahead of database administrative needs with paired instances with Sentinel for HA, scaling and query analysis, architectural consultation and design, and production level database audit. Solve: Insights for your path forward Multicloud Integration Powers the Intelligent Enterprise Multicloud is driving a new level of strategic flexibility, agility, economic optimization and access to innovation. See More Case Stories Ready to Get Started? We’re experts on your side, doing what it takes to get the job done right — from the first consultation to your daily operations. Our approach Discover a partnership that can help you achieve more – for your people, your business and your customers – today and into the future. Consulting and Advisory Services Professional Services Managed Services Fanatical Experience™ Rackspace Fabric™ Our Expertise Explore our expert credentials and industry recognition. Recognized leadership Providing innovation and leadership in the technology services industry for 20+ years. AWS Premier Consulting Partner, with 14 Competencies Google Cloud Partner of the Year Five-Time Microsoft Hosting Partner of the Year MySQL Certified Hosting Partner Power your advantage Discover related technology platforms and solutions to help you achieve smarter business outcomes. Rackspace DBaaS Get fully managed, highly available datastores that minimize downtime, scale with your needs, and reduce risk. Relational Databases Experience peace of mind that your existing databases are expertly managed and performance optimized. Databases Deploy the right database management systems to maximize the value of your data and increase agility. Data Management Accelerate data optimization while helping to ensure security, uptime and seamless access across your organization. Data Modernization Make predictive decisions that accelerate innovation and increase ROI with integrated data architectures and AI. Related resources Learn more about how we’re solving with NoSQL. Why It’s Time for Your Company to Take Data Seriously — And How to Get Started Why It’s Time for Your Company to Take Data Seriously — And How to Get Started Multicloud Integration Powers the Intelligent Enterprise Multicloud Integration Powers the Intelligent Enterprise Rackspace Technology Database Migrations Ready to get started? Ready to get started? Fill out the form to be connected to one of our experts. Fill out the form to be connected to one of Make predictive decisions that accelerate innovation and increase ROI with integrated data architectures and AI. Related resources Learn more about how we’re solving with NoSQL. Why It’s Time for Your Company to Take Data Seriously — And How to Get Started Why It’s Time for Your Company to Take Data Seriously — And How to Get Started Multicloud Integration Powers the Intelligent Enterprise Multicloud Integration Powers the Intelligent Enterprise Rackspace Technology Database Migrations Ready to get started? Ready to get started? Fill out the form to be connected to one of our experts. Fill out the form to be connected to one of our experts. By submitting this form, I acknowledge that someone from Rackspace Technology will contact me via email or phone to discuss my request. You may withdraw your consent to receive additional information from Rackspace Technology at any time. Information collected in this form is subject to the Rackspace Technology Privacy Notice . Rackspace Technology Support To create a ticket or chat with a specialist regarding your account, log into your account. Legacy Datapipe One (Service Now) Rackspace Sovereign Services UK Support Phone 1-800-961-4454 International Support +1-512-361-4935 Help Documentation Support Documentation API Documentation System status Email & Apps system status Rackspace system status Rackspace Technology Careers Rackspace Technology accelerates the value of the cloud during every phase of a customer’s digital transformation. Join us on our mission.",
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    "url": "https://docs.rackspace.com/docs/getting-started-with-office-365",
    "title": "Getting Started With Office 365 | Rackspace Documentation",
    "content": "This article guides you through creating, managing, building, and growing your Office 365® account at Rackspace. We recommend completing tasks in the following order: Create an account . Manage and secure your account . Add and verify your domain . Create users and assign licenses . Review your migration options . Manage and secure user accounts . Configure desktop and mobile devices . Create an account Before addressing tasks such as securing your account, creating mailboxes, and migrating users, you must create an account to house the email solution that your business relies on. We created an article to make creating your Rackspace Office 365 account as easy as possible. Manage and secure an account Now that you have created an account, there are a few things that you should do to prevent surprises. Protect your account by enabling multifactor authentication for yourself and your administrators. Protect your account by enabling multifactor authentication for yourself and your administrators. Add administrators to help manage your account. You should consider who needs access to technical or billing portions of the account and assign them the appropriate permissions. Add administrators to help manage your account. You should consider who needs access to technical or billing portions of the account and assign them the appropriate permissions. Learn how to monitor your account's billing activity to ensure that you allocate resources efficiently. Learn how to monitor your account's billing activity to ensure that you allocate resources efficiently. Secure your Office 365 administrator account by enabling multi-factor authentication . Secure your Office 365 administrator account by enabling multi-factor authentication . Add and verify your domain You are now ready to add your domain to Office 365. Use this guide to add and verify your domain to begin using it with Office 365. Create users and assign licenses Your account is now ready for you to create users and assign licenses. Before you can migrate your email data and your users can begin using their new email solution, you need to create their user accounts and assign them licenses. Review the following resource to see brief instructions for creating users in Office 365. Add a license and assign it to a user . Migrate your email If you do not have a roadmap to follow from start to finish, migrating email data can be tedious. Our migration process offers many useful tools as well as robust instructions to make the transition as quick as possible. See our comprehensive guide on Rackspace Office 365 migration services to see which plan is your best fit. Manage and secure user accounts To protect your organization's data, we recommend that users can begin using their new email solution, you need to create their user accounts and assign them licenses. Review the following resource to see brief instructions for creating users in Office 365. Add a license and assign it to a user . Migrate your email If you do not have a roadmap to follow from start to finish, migrating email data can be tedious. Our migration process offers many useful tools as well as robust instructions to make the transition as quick as possible. See our comprehensive guide on Rackspace Office 365 migration services to see which plan is your best fit. Manage and secure user accounts To protect your organization's data, we recommend that you configure all user accounts to use multifactor authentication. See Manage multifactor authentication for users in Office 365 . Configure your domain to receive email After creating your users, configure your domain to use your Office 365 service. This process can seem intimidating, but users of all technical levels can accomplish it by using our step-by-step instructions. The steps in Set up DNS records for Office 365 set you up for a successful email host transition. Configure desktop and mobile devices After your email migration completes and your users are ready to start receiving email to their desktop and mobile email clients, they can find detailed instructions for many of the most popular devices by using our Email Help tool . This tool walks the user through an interactive portal that asks a series of questions that lead to device-specific email configuration instructions. To use the tool, navigate to emailhelp.rackspace.com and log in by using their Office 365 email address and password. Updated 5 days ago",
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    "url": "https://docs.rackspace.com/docs/administrative",
    "title": "Administrative | Rackspace Documentation",
    "content": "Update your Account's Primary Contact You can download the Primary Contact Change form by using the following steps: Log in to the Rackspace Technology Customer Portal In the top navigation panel, select Account > Docs and Forms Under Compliance Documents and Forms click Primary Contact Change Form . Complete the Primary Contact Change Form and attach it on your support ticket. Change your Account's Name Complete a Service Transfer form if your company has filed for a name change with the Secretary of State where the company is registered, and the tax ID is changed. You can download the Service Transfer form by using the following steps: Note: If you are a Private Cloud customer, you can request all of the forms described in this guide from your Account Manager. Log in to the Rackspace Technology Customer Portal In the top navigation panel, select Account > Docs and Forms In the Documents and Forms page, select the appropriate options below Transfer Ownership to a new Account owner Fanatical Support for AWS customer, download the Fanatical Support for AWS Service Transfer Form. Other customers, download the Service Transfer Form . Fanatical Support for AWS customer, download the Fanatical Support for AWS Service Transfer Form. Other customers, download the Service Transfer Form . Complete the downloaded form and save the edited file on your computer. Return to the Rackspace Technology Customer Portal Select Tickets > Create Ticket from the top navigation panel In the Create Ticket page, select Account category In Account & Product section, click the drop-down and select the appropriate Account, Product, and Severity. Then click Continue In Issue Details section, fill in details of Subject, Description, and Recipient(s). Upload the Account Change Form as attachments with Company Name Change Request in the subject line and click Submit. Your ticket will be created. Name Change Without a New Tax ID or Ownership If the company name has changed but the tax ID or ownership did not change, you must complete one of the following forms to provide evidence of the name change. These forms are available from the Secretary of State. Certificate of Name Change Certificate of Amendment Change your Cloud Account Owner When a Primary User/Account Owner leaves the company or the name of the company or project changes, then you need to change the Primary User/Account Owner. To Update this information for your Rackspace Technology Cloud and Amazon Web Services® (AWS) accounts, Login to Rackspace Technology Customer Portal . Note: Only the current Account Owner can assign a New Account Owner. When you Change the Account Owner: You ID or ownership did not change, you must complete one of the following forms to provide evidence of the name change. These forms are available from the Secretary of State. Certificate of Name Change Certificate of Amendment Change your Cloud Account Owner When a Primary User/Account Owner leaves the company or the name of the company or project changes, then you need to change the Primary User/Account Owner. To Update this information for your Rackspace Technology Cloud and Amazon Web Services® (AWS) accounts, Login to Rackspace Technology Customer Portal . Note: Only the current Account Owner can assign a New Account Owner. When you Change the Account Owner: You must select the new or promoted user from existing users on the account. The selected user becomes the Primary Contact and has full control over the account. As the former or demoted primary user, you are set up as an Administrative contact type and given basic Role-Based Access Control (RBAC) Identity permissions. The primary user might need to set up RBAC permissions for the demoted user. You can Change the Account Owner by using the following steps: Log in to the Rackspace Technology Customer Portal . In the global navigation menu, click Account > Account Settings In Account Settings page, click Update next to Account Owner. In Update Account Owner page, select a User from the User list to be assigned as New Account Owner. Fill in the address details of Account Owner and click Submit Click Confirm to change the Primary Account Owner Updated 5 days ago",
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    "url": "https://docs.rackspace.com/docs/identifying-suspicious-email",
    "title": "Identifying Suspicious Email | Rackspace Documentation",
    "content": "This article describes how Rackspace Email Webmail identifies suspicious emails. Prerequisites Applies to: Administrator and User Difficulty: Easy Tools required: Webmail Access Suspicious email is a gray area between legitimate email and spam. Webmail employs Domain-based Message Authentication, Reporting, and Conformance (DMARC) indicators to determine if an email is suspicious. There are several other items you can see that indicate if an email is legitimate. These indicators are simple but are extremely valuable in determining the validity of a message. Messages that are deemed suspicious show a yellow warning banner in Webmail’s preview pane. The intent of this banner is to encourage you to confirm the legitimacy of the sender and the contents of the message before clicking on any links, downloading any attachments, or replying. Webmail clearly shows the display name and email address of the sender. Comparing the display name to the email address is a simple way to check for display name spoofing. Display name spoofing is when bad guys place a name that you recognize in the From address, such as the name of your manager, but the associated email address is not for that person. For example, Webmail shows you \"From: John Doe < [email protected] >\". Assuming John Doe is your manager’s name, < [email protected] > is definitely not your manager’s email address. Webmail shows you if the domain of the sender does not match the domain used to send the message. The domain that sent the message is represented by the 'sent from' added to the sender's address. In some cases, this situation is normal for sending services that are used for marketing and sales campaigns, newsletters, and similar email distributions. However, it can also be an indication of spoofing. Building on the previous example, if the same bad guy compromised a Gmail mailbox and is sending email pretending to be your manager, it appears in Webmail as \"From: John Doe < [email protected] > sent from gmail.com\". Assuming your manager never uses Gmail for work purposes, this is a clear indicator that the message is suspicious. To report suspicious email as spam, you can drag the message to the Spam folder, or you can click Report Spam in the More menu. Remember, it is always a best to verify any request for personal information or money that is received via email. For more information about how to recognize phishing emails, , if the same bad guy compromised a Gmail mailbox and is sending email pretending to be your manager, it appears in Webmail as \"From: John Doe < [email protected] > sent from gmail.com\". Assuming your manager never uses Gmail for work purposes, this is a clear indicator that the message is suspicious. To report suspicious email as spam, you can drag the message to the Spam folder, or you can click Report Spam in the More menu. Remember, it is always a best to verify any request for personal information or money that is received via email. For more information about how to recognize phishing emails, visit our blog at https://blog.rackspace.com/email-phishing-rise-mailbox-safe . Updated 5 days ago",
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    "url": "https://docs.rackspace.com/docs/factors-that-affect-the-duration-of-email-migrations",
    "title": "Factors That Affect The Duration Of Email Migrations | Rackspace Documentation",
    "content": "Accurately determining how much time it takes to migrate email data to Rackspace is difficult because of several factors, including system load, bandwidth, average item size, and source or destination bottlenecks. Migrations of mailboxes that are between 350 MB and 1.5 GB typically take up to an hour, and you can migrate groups of mailboxes overnight. The following sections provide more detail about the factors that can affect how long a migration can take to complete. Simultaneous mailbox migrations The migration tool that Rackspace Technology® uses, MigrationWiz , has reached speeds of over 1.5 GB per hour per mailbox when connecting to high availability infrastructures. Migrating more mailboxes at the same time allows parallel processing and reduces the duration of your migration. MigrationWiz can migrate hundreds of thousands of mailboxes simultaneously at no additional cost to you. If you migrate all of your mailboxes at the same time, the migration duration is the time it takes to migrate the largest mailbox. Network speed How fast are the source and destination servers connected to the Internet? MigrationWiz is only as fast as the slowest link. MigrationWiz can work across even the slowest links, connecting to networks that range from T1 speed to networks that host multiple gigabit connections. Network latency The network latency depends on the quality of the connection between the source and destination servers. Number of mailbox items Mailboxes with more email messages take longer to migrate. For example, if two mailboxes are the same size but have a different number of items, the mailbox with fewer items migrates faster than the mailbox with more items. The servers talk to each other to introduce each message, so multiple messages have more overhead from network chatter than a single large message. MigrationWiz greatly reduces network chatter. It has moved over a thousand items in less than a minute in some cases. Mailbox size Although the volume of data in a mailbox can affect a migration, the number of items in a mailbox has a much greater impact on the duration of a migration. Mailbox errors Errors can occur for many reasons, including corrupt items and network outages. MigrationWiz contains automated self-healing technology that can automatically manage errors in most cases. Throttling If the source or destination system throttles the amount of data the system can read or write, the migration might not than a single large message. MigrationWiz greatly reduces network chatter. It has moved over a thousand items in less than a minute in some cases. Mailbox size Although the volume of data in a mailbox can affect a migration, the number of items in a mailbox has a much greater impact on the duration of a migration. Mailbox errors Errors can occur for many reasons, including corrupt items and network outages. MigrationWiz contains automated self-healing technology that can automatically manage errors in most cases. Throttling If the source or destination system throttles the amount of data the system can read or write, the migration might not be able to use all the available network bandwidth. Updated 5 days ago",
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    "url": "https://docs.rackspace.com/docs/backup-recovery",
    "title": "Backup Recovery | Rackspace Documentation",
    "content": "This section includes a description of the services that Rackspace provides to ensure that your data is backed up and can be recovered. Backups and export Hot backup, a backup performed while the database is running, is included in this service. An export is a conversion of a database to a text file for maximum portability. The following backup and export tools are included: Restoration and recovery Rackspace DBAs have the expertise to recover databases from crashed states or storage failures. If there is a critical failure in the infrastructure, DBAs perform the following tasks: Detect the failure (monitoring). Repair the database by using backup data. Escalate additional needs (such as hardware replacement, SEAP-related activities, and so on) as necessary. Data rescue If a user deletes important data, Rackspace can restore the database by using the backup files to an earlier time on another server to recover that data. Clients require redundant database hardware to benefit from this service. By leveraging such options as Rapid Deployment, Rackspace can bring new equipment online to quickly respond to a data rescue emergency. Replication Replication limits inconsistencies between software and hardware components or both, improving reliability, fault-tolerance, and accessibility. Replication services feature: Updated 5 days ago",
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    "url": "https://www.rackspace.com/industry/media-entertainment",
    "title": "Media Entertainment | Rackspace Documentation",
    "content": "On this page: Overview Solutions Customer success Get started Entertainment powered by the cloud Media and entertainment organizations are turning to the cloud to optimize data storage, enhance video production workflows, and create a more direct and personalized distribution of content. Rackspace Technology™ works closely with you to apply data analytics and machine learning to help you understand the demands of your growing audiences, so you can deliver a seamless user experience. Use cases Accelerated production Expedite the path to innovation and reduce time-to-market by getting rid of capacity constraints, enabling you to securely manage petabytes of data while taking advantage of a virtually unlimited scale in your production environment. Global footprint Leverage the highly resilient, available and scalable clouds to distribute content to a widespread audience, while reducing costs with on-demand, pay-as-you-go capacity and pricing. Enable seamless delivery of content, whether on-demand or live, while achieving nearly zero downtime. Time and efficiency optimization Simplify operations and maximize the value of your content with services for each step in the media supply chain. By leveraging automation tools, you will be able to optimize time and efficiency when rendering, processing, storing and monetizing your media content. Personalized content creation Unlock the value of your data and automate manual processes to deliver personalized insights. With AI and machine learning services and integrated analytics, you’re better positioned to understand your audience and deliver recommendations based on their preferences. Enhanced customer experiences Improve workforce efficiency and customer satisfaction with intelligent solutions powered by IoT applications and backed by a data analytics framework. Rackspace Technology has experience developing IoT-enabled apps that allow you to employ intelligent decision making, while accelerating innovation with cloud native technology. “The biggest benefit to using technology like AWS is the ability to react quickly to business needs. Rackspace Technology allowed our team to hit the ground running.” See More Case Studies Our approach Discover a partnership that can help you achieve more – for your people, your business and your customers – today and into the future. Consulting and Advisory Services Professional Services Managed Services Fanatical Experience Rackspace Fabric Decades of expertise matched with thousands of experts Expert guidance so you can maximize the benefits of modern cloud. Ready to start the conversation? Ready to start the conversation? Fill out the form to be connected to one of our experts. Fill out the form to be connected to one of our experts. By submitting this form, I acknowledge that someone from Rackspace Technology will contact me the ground running.” See More Case Studies Our approach Discover a partnership that can help you achieve more – for your people, your business and your customers – today and into the future. Consulting and Advisory Services Professional Services Managed Services Fanatical Experience Rackspace Fabric Decades of expertise matched with thousands of experts Expert guidance so you can maximize the benefits of modern cloud. Ready to start the conversation? Ready to start the conversation? Fill out the form to be connected to one of our experts. Fill out the form to be connected to one of our experts. By submitting this form, I acknowledge that someone from Rackspace Technology will contact me via email or phone to discuss my request. You may withdraw your consent to receive additional information from Rackspace Technology at any time. Information collected in this form is subject to the Rackspace Technology Privacy Notice . Rackspace Technology Support To create a ticket or chat with a specialist regarding your account, log into your account. Legacy Datapipe One (Service Now) Rackspace Sovereign Services UK Support Phone 1-800-961-4454 International Support +1-512-361-4935 Help Documentation Support Documentation API Documentation System status Email & Apps system status Rackspace system status Rackspace Technology Careers Rackspace Technology accelerates the value of the cloud during every phase of a customer’s digital transformation. Join us on our mission.",
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    "url": "https://docs.rackspace.com/docs/role-based-access-control-1",
    "title": "Role Based Access Control 1 | Rackspace Documentation",
    "content": "Role-Based Access Control (RBAC) is a secure method of restricting account access to authorized users. This method enables account owners to add users and assign roles. Each role has specific permissions defined by Rackspace Technology. RBAC enables users to perform actions based on the scope of their assigned roles. Account owners can create up to 100 users, each with their own password and API key. To learn more about RBAC, visit the support site . Updated 5 days ago",
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    "url": "https://docs.rackspace.com#content",
    "title": "Docs.Rackspace.Com#Content | Rackspace Documentation",
    "content": "Rackspace Fabric Customer Portal Onboarding Guide Rackspace Fabric Ticketing Rackspace Services Rackspace VM Management for Public Cloud Rackspace Professional Services Database Administration Solutions View More… Rackspace Email Help for Common Issues with Rackspace Email Email Setup Wizard Getting Started with Rackspace Hosted Email View More… Microsoft 365 Getting Started with Office 365 Microsoft Office 365 Private Cloud Rackspace OpenStack Flex Rackspace Managed Security - Alert Logic Rackspace Private Cloud Powered by VMware View More… Rackconnect Global Rackconnect Global FAQ Public Cloud Amazon Web Services Google Cloud Platform OpenStack Public Cloud View More… User and Account Management Account Management Rackspace Identity Federation Identity federation for Rackspace Cloud: Map Policies and Permissions Rackspace Identity Federation User Guide Rackspace Identity Federation Guide OSPC Developer Documentation OSPC Documentation Home Cloud Block Storage Cloud Backup View More… Data Center LON7 (Global Switch) data center migration FAQ for managed customers SIN2 data center relocation colocation customer FAQ LON7 (Global Switch) Data Center Migration FAQ for Colocation customers View More… API Reference CTAPI Getting Started With Your API Rackspace Ticketing API v2.0 Getting Started View More… Cloud DNS API 1.0 Rackspace Cloud DNS API 1.0 Getting started General API Information View More… Dedicated Load Balancer V3 LOAD BALANCERS API 3.0 (dlbv3) Getting Started (dlbv3) General API Information (dlbv3) View More… Rackspace metrics 2.0 Getting started General API information Query API Reference View More… Rackspace monitoring 1.0 Getting Started Guide General API information API Reference View More… Cloud Orchestration Rackspace Cloud Orchestration API 1.0 Rackspace Billing API V2 Billing Getting started General API information View More… Cloudfeeds Rackspace Cloud Feeds™ API 1.0 About this API Getting Started Guide View More… Customer Service Rackspace Customer Management Service API 4.24.0# Getting Started General API Information View More… Customer Identity Getting started General API information API Reference View More… Offerings Rackspace Offer API 2.0 Getting started General API information View More…",
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    "url": "https://www.rackspace.com/information/legal/privacycenter",
    "title": "Privacycenter | Rackspace Documentation",
    "content": "Personal Information Collected by Rackspace Technology Rackspace Technology’s Privacy Notice describes how and where Rackspace Technology may collect, use and share the personal information that Rackspace Technology collects from individuals. It also details how individuals may exercise their rights in relation to such personal information (including requesting to access, update or delete personal information). Personal information could include, for example, an individual’s name and contact details that are provided when an individual: Purchases services from Rackspace Technology; Applies for a job with Rackspace Technology; Visits a Rackspace Technology website; or Signs up for Rackspace Technology events. Please note, the Rackspace Technology Privacy Notice does not apply to information that Rackspace Technology processes on behalf of its customers (please see below for further details). Rackspace Technology and its service providers and third party advertisers may use cookies, web beacons or other similar technologies when individuals visit or interact with Rackspace Technology online. For more information about Rackspace Technology’s use of tracking technologies, please visit the Rackspace Technology Cookie Notice . Individuals wishing to opt out of interest-based advertising or other forms of tracking by or on behalf of Rackspace Technology may do so by using the cookie consent tool accessed through the cookie icon in the lower left corner of the website, or by the other mechanisms set out in the Cookie Notice. Personal Information Processed by Rackspace Technology As part of the provision of services to customers, Rackspace Technology may process personal information on a customer’s behalf. Rackspace Technology’s commitment to customers in respect of such processing can be found in the Rackspace Technology Customer Data Processing Addendum . Rackspace Technology’s obligations are flowed down to Rackspace Authorized Sub-Processors . To find out more about the shared responsibility model between Rackspace Technology and its customer in respect of information security and privacy, and the permitted cross-border transfer of personal information, please see the Rackspace Technology Customer Data Security and Privacy page . Law Enforcement Information Requests Rackspace Technology aims to provide transparency about the types of requests received from law enforcement and similar government agencies. Furthermore, law enforcement helps to ensure that Rackspace Technology’s services and customer data is protected from abuse or exploitation. Rackspace Technology believes there is a need to strike a balance that both enables effective law enforcement and provides strong privacy protections. Once a year, Rackspace Technology publishes the number of legal demands for customer data received Technology and its customer in respect of information security and privacy, and the permitted cross-border transfer of personal information, please see the Rackspace Technology Customer Data Security and Privacy page . Law Enforcement Information Requests Rackspace Technology aims to provide transparency about the types of requests received from law enforcement and similar government agencies. Furthermore, law enforcement helps to ensure that Rackspace Technology’s services and customer data is protected from abuse or exploitation. Rackspace Technology believes there is a need to strike a balance that both enables effective law enforcement and provides strong privacy protections. Once a year, Rackspace Technology publishes the number of legal demands for customer data received from law enforcement agencies around the world in the Rackspace Technology Law Enforcement Request Disclosure Report . While this report covers law enforcement requests, Rackspace Technology follows the same principles for responding to government requests for all customer data. Government requests for customer data must comply with applicable laws. A subpoena or its local equivalent is required to request non-content data; and a warrant, court order or its local equivalent is required for content data. Rackspace Technology offers strong encryption as one of the many security features available for purchase. Rackspace Technology gives customers the option to manage their own encryption keys. Rackspace Technology does not support legislation that would prohibit or weaken the security or encryption technologies that would have the effect of weakening the security of the services, products or systems that Rackspace Technology offers to customers. Privacy Questions If you are a Rackspace Technology customer and have a privacy related question about Rackspace Technology services or the data that you host with Rackspace Technology, please contact your Rackspace Technology support team or service delivery manager. If you receive hosting or other services from a Rackspace Technology customer, and have privacy related questions about those services, please contact your supplier directly. If you are a California resident and you would like to ask Rackspace Technology to not share or sell your personal information, you may do so by contacting Rackspace Technology via privacy@rackspace.com or by the means described on our Do Not Share or Sell My Personal Information page . If you would like to exercise your rights as to your Personal Information or have questions, concerns, inquiries or complaints about this privacy notice or Rackspace Technology privacy practices, please contact Rackspace Technology at privacy@rackspace.com . Rackspace group entities appoint a DPO where required by law and may also do so voluntarily. Where appointed, the DPO is the Chief Privacy Officer who can be contacted at privacy@rackspace.com . Rackspace group entities outside: (i may do so by contacting Rackspace Technology via privacy@rackspace.com or by the means described on our Do Not Share or Sell My Personal Information page . If you would like to exercise your rights as to your Personal Information or have questions, concerns, inquiries or complaints about this privacy notice or Rackspace Technology privacy practices, please contact Rackspace Technology at privacy@rackspace.com . Rackspace group entities appoint a DPO where required by law and may also do so voluntarily. Where appointed, the DPO is the Chief Privacy Officer who can be contacted at privacy@rackspace.com . Rackspace group entities outside: (i) the EEA who are required to have a local representative in the EU have authorized Rackspace Germany GmbH as a local representative; (ii) the UK who are required to have a local representative in the UK have authorized Rackspace Limited as a local representative; and (iii) Switzerland who are required to have a local representative in Switzerland have authorized Rackspace International GmbH as a local representative. Local representatives can be contacted at privacy@rackspace.com . Although electronic notice is preferred, you may also write to Rackspace Technology at: Chief Privacy Officer, Rackspace Technology, 1718 Dry Creek Way Ste 115, San Antonio, TX 78259-1837. If you have an unresolved privacy or data use concern that Rackspace Technology has not addressed satisfactorily, please contact our U.S.-based third party dispute resolution provider (free of charge) at https://feedback-form.truste.com/watchdog/request .",
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    "url": "https://www.rackspace.com/data/data-analytics",
    "title": "Data Analytics | Rackspace Documentation",
    "content": "On this page: Overview Use Cases Case Study Supported Platforms Resources Get Started Your data has the power to help you improve customer experiences, make smarter choices and operate more efficiently. However, managing and interpreting the flood of data generated by your business may completely consume your resources. Our Analytics and Business Insights Solution gives you the ability to analyze customer behavior, market trends, and business activity to obtain valuable insights from your data. Business Intelligence-as-a-service can help you assess risk, reduce costs and make better business decisions. We streamline your analytics so you can get the most value out of your data. We put extensive experience to work for you, managing leading platforms — including Microsoft® , Tableau® , Oracle® , SAP® , and Informatica® — to analyze behavior and uncover insights. All of our managed services are backed by 24x7x365 support so you can feel confident we’ve got your back every step of the way. Use Cases Analytics and machine learning pipelines With continuous access to data and trends, your business can make quick, informed decisions that accelerate your goals. But legacy analytics processes can’t handle large volumes of data effectively and economically. To keep up with new and evolving business objectives, you need technologies that make valuable information accessible faster across your organization, including serving new machine learning applications. Take the complexity out of designing and configuring a reliable and scalable analytics and data pipeline environment. Get access to the diverse skills you need — including developers, administrators, and cloud and data analytics architects — to help you focus on putting your data to work. Business intelligence Business Intelligence-as-a-Service can help you assess risk, reduce costs and make better business decisions. However, managing and interpreting the flood of data generated by your business is a complex and time-consuming endeavor. Use our extensive experience designing and managing analytics platforms from Microsoft®, Tableau® Oracle®, SAP®, and Informatica® to get to more complete and current business insights. IoT Analytics The IoT presents a dramatic expansion of new data sources, formats and velocity. It also presents new opportunities to gain a whole new level of insights into your business. The integration and analytics of this data into a modern architecture is challenging and complex. By using modern analytics tools, with the skills to create a larger data architecture that incorporates the right IoT data, we help you deliver the insights you need to take your business to new heights. See more case studies Our Approach Use our extensive experience designing and managing analytics platforms from Microsoft®, Tableau® Oracle®, SAP®, and Informatica® to get to more complete and current business insights. IoT Analytics The IoT presents a dramatic expansion of new data sources, formats and velocity. It also presents new opportunities to gain a whole new level of insights into your business. The integration and analytics of this data into a modern architecture is challenging and complex. By using modern analytics tools, with the skills to create a larger data architecture that incorporates the right IoT data, we help you deliver the insights you need to take your business to new heights. See more case studies Our Approach Discover a partnership that can help you achieve more – for your people, your business and your customers – today and into the future. Consulting and Advisory Services Professional Services Managed Services Fanatical Experience ™ Rackspace Fabric ™ Ready to Get Started? We’re on your side, doing what it takes to get the job done right — from the first consultation to your daily operations. Contact us for a free quote. Our Expertise Explore our expert credentials and industry recognition. Power Your Advantage Discover related technology platforms and solutions to help you achieve smarter business outcomes. AWS Data Maximize the value of your data and the power of AWS cloud with the experience and expertise you need from Rackspace Technology. Microsoft Azure Data Make the most of Microsoft Azure for innovation, agility, cost savings and operational efficiency. Google Cloud Data Mobilize the power of Google Cloud data, backed by deep experience and expertise that can help you maximize its value. Data Lakes With storage costs decreasing, it’s easier to keep more of your data for its potential value — if it’s indexed, protected and accessible. Cloud Data Warehouses Modernize your data warehouse so you can accelerate the delivery of deeper insights that can help you scale and drive your business forward. Business Intelligence Gain more business insight and identify data-driven growth opportunities. Big Data Generate powerful business insights from your data quickly with a highly experienced team of big data experts. Related resources Learn more about services to support your analytics and business insight. Rackspace Data Services for Business Intelligence Powering the Intelligent Business with the Right Data to the Right App at the Right Business Moment Ready to start the conversation? Ready to start the conversation? Fill out the form to be connected to one of our experts. Fill out the form to be connected to one of our experts. By submitting this form, I acknowledge that someone from Rackspace Technology will contact me via email or phone to discuss my identify data-driven growth opportunities. Big Data Generate powerful business insights from your data quickly with a highly experienced team of big data experts. Related resources Learn more about services to support your analytics and business insight. Rackspace Data Services for Business Intelligence Powering the Intelligent Business with the Right Data to the Right App at the Right Business Moment Ready to start the conversation? Ready to start the conversation? Fill out the form to be connected to one of our experts. Fill out the form to be connected to one of our experts. By submitting this form, I acknowledge that someone from Rackspace Technology will contact me via email or phone to discuss my request. You may withdraw your consent to receive additional information from Rackspace Technology at any time. Information collected in this form is subject to the Rackspace Technology Privacy Notice . Rackspace Technology Support To create a ticket or chat with a specialist regarding your account, log into your account. Legacy Datapipe One (Service Now) Rackspace Sovereign Services UK Support Phone 1-800-961-4454 International Support +1-512-361-4935 Help Documentation Support Documentation API Documentation System status Email & Apps system status Rackspace system status Rackspace Technology Careers Rackspace Technology accelerates the value of the cloud during every phase of a customer’s digital transformation. Join us on our mission.",
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    "url": "https://docs.rackspace.com/docs/amr-solution-guide",
    "title": "Amr Solution Guide | Rackspace Documentation",
    "content": "Rackspace Technology Advanced Monitoring and Resolution (AMR) provides real-time monitoring and alerting for your cloud environment. An expert team of operations engineers monitors and responds to any alerts in your environment. Rackspace Technology has the breadth of knowledge required to operate the most complex cloud deployments on a global scale. Combined with the Rackspace Elastic Engineering service, you’ll gain the peace of mind that comes with having an environment that’s cared for by a team of cloud-certified operations engineers that help drive continuous innovation. The AMR service includes the following features: Opinionated deployment of cloud services monitoring using known best practices 24x7x365 monitoring coverage backed by cloud experts Improved resolution timelines by leveraging Rackspace Technology automation Guidance for a default list of alerts and thresholds, which can be customized to meet your needs Ongoing support to adjust monitoring as your environment grows For more information about the Rackspace Engineering service, see the product page . For information about subscribing to the AMR service, contact the Rackspace Sales team . This guide contains the following sections: Advanced Monitoring and Resolution overview Support for external monitoring tools Configure your monitoring tool Access the Watchman API directly Troubleshooting Updated 5 days ago",
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    "url": "https://docs.rackspace.com/docs/set-an-email-catch-all-address",
    "title": "Set An Email Catch All Address | Rackspace Documentation",
    "content": "Prerequisites Applies to: Administrator Difficulty: Easy Time needed: Depends on the migration type Tools required: Administrator access Catch-All addressing Important : This feature has been sunset . Refer to the Rackspace Email to Open-Xchange Migration FAQ Catch-All addressing is a mail-routing server feature that you can enable and link to a live mailbox. This feature aims to collect all email that comes to misspelled or nonexistent mailboxes on your domain. The administrator should monitor the mailbox linked to the Catch-All server setting regularly to identify misdirected or legitimate emails. Important : The system does not filter Catch-All addresses for spam. Use at your own risk. With this feature enabled, you receive thousands of spam email from spammers who guess random addresses within your domain. Click Domains . Click Catch All Address . Insert the email address you would like to use as the Catch-All address. Click Save . Updated 5 days ago",
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    "url": "https://docs.rackspace.com/docs/view-backup-history",
    "title": "View Backup History | Rackspace Documentation",
    "content": "Log in to Access Rackspace Data Protection . Log in to Access Rackspace Data Protection . On the left side of the screen, click Data Protection dropdown and then select Protection from the navigation menu. On the left side of the screen, click Data Protection dropdown and then select Protection from the navigation menu. The Protection screen will display your organization's Protection groups and gives you an overview of the latest job runs for each group. The Protection screen will display your organization's Protection groups and gives you an overview of the latest job runs for each group. Click on any job to view the job history. Click on any job to view the job history. By default, job history will show for the last week. Click the date range field to adjust or clear this filter. By default, job history will show for the last week. Click the date range field to adjust or clear this filter. Updated 5 days ago",
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    "url": "https://docs.rackspace.com/docs/openstack-flex-customer-handbook",
    "title": "Openstack Flex Customer Handbook | Rackspace Documentation",
    "content": "What is Rackspace OpenStack Flex? Rackspace OpenStack Flex is our on-demand, multi-tenant, OpenStack based cloud platform that is designed to provide safe and reliable infrastructure-as-a-service. Rackspace OpenStack Flex allows users to deploy applications in a secure, scalable, and cost-effective cloud that aligns with industry standards for security and compliance. With Rackspace OpenStack Flex , users can harness the power of open standards, avoid vendor lock-in, and leverage robust community support all while ensuring compliance with critical guidelines for operating systems. NOTE: OpenStack is an open-source cloud platform that enables organizations to build and manage private and public clouds. It provides a set of modular services for computing, networking, and storage, allowing users to deploy and manage virtual machines, networks, and storage resources efficiently. Designed for scalability and flexibility, OpenStack is widely used in data centers and enterprise IT environments to create cloud infrastructure similar to AWS or Azure but with full control and customization. Flexibility is a major component of Rackspace OpenStack Flex , hence the name. This flexibility gives the users the ability to design their own private network architecture to create a more secure and performant environment. Users can also configure a logical router that has the power to provide Layer 3 and NAT forwarding capability to provide external network access for VMs on your private network. On top of the networking flexibility, users of Rackspace OpenStack Flex also can make use of the multiple storage back-ends that are available to handle workloads of all shapes and sizes. Rackspace OpenStack Flex helps to eliminate the headaches of operating cloud infrastructure by providing users with a complete technology stack, extensive APIs and CLIs, a GUI based control panel, 24x7x365 support, and comprehensive monitoring and management to maintain the health of the platform. Prerequisites In order to begin using Rackspace OpenStack Flex, you'll need to have the following: A Rackspace Cloud Account Cloud Account User and API Credentials Additional Information and Documentation Getting Started with Rackspace OpenStack Flex CLI - Starting from scratch in Rackspace OpenStack Flex using the CLI Rackspace OpenStack Flex Docs - More documentation, helpful blogs, and information on Genestack and Rackspace OpenStack Flex Rackspace OpenStack Flex Status Page - Check the API Health of Rackspace OpenStack Flex Updated 5 days ago Follow the guide below to get a walk through for accessing management to maintain the health of the platform. Prerequisites In order to begin using Rackspace OpenStack Flex, you'll need to have the following: A Rackspace Cloud Account Cloud Account User and API Credentials Additional Information and Documentation Getting Started with Rackspace OpenStack Flex CLI - Starting from scratch in Rackspace OpenStack Flex using the CLI Rackspace OpenStack Flex Docs - More documentation, helpful blogs, and information on Genestack and Rackspace OpenStack Flex Rackspace OpenStack Flex Status Page - Check the API Health of Rackspace OpenStack Flex Updated 5 days ago Follow the guide below to get a walk through for accessing your Flex Cloud account! Accessing Rackspace Flex Cloud",
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    "url": "https://docs.rackspace.com/docs/manage-multi-factor-authentication-for-administrators",
    "title": "Manage Multi Factor Authentication For Administrators | Rackspace Documentation",
    "content": "This article describes how to manage multi-factor authentication for Cloud Office Control Panel administrators. Prerequisites Applies to: Administrator Difficulty: Easy Time Needed: Approximately 5 minutes Tools Needed: Administrators need access to their Cloud Office Control Panel For more information about prerequisite terminology, see Cloud Office support terminology . As an administrator of your company's email solution, you have a great deal of control over your account. An administrator access compromise can be devastating to your business. A strong security policy isn't complete without enabling multi-factor authentication. Multi-factor authentication options The Cloud Office Control Panel provides two options for enabling multi-factor authentication when you first log in. Multi-factor authentication setup is a requirement at first login. With text message multi-factor authentication, you can use your phone number to receive a one-time code that allows you access to the control panel. Use the following steps to enable text message multi-factor authentication: Log in to your Cloud Office Control Panel . Log in to your Cloud Office Control Panel . Select Get A Text Message from within the box titled Choose Your Multi-Factor Authentication Method . Select Get A Text Message from within the box titled Choose Your Multi-Factor Authentication Method . Enter the phone number that you want to link the multi-factor SMS messaging with. Enter the phone number that you want to link the multi-factor SMS messaging with. Enter the code sent to your phone in the verification field and click Verify Code . Enter the code sent to your phone in the verification field and click Verify Code . The last step displays the following message: You have successfully set up Multi-Factor Authentication! The last step displays the following message: You have successfully set up Multi-Factor Authentication! Use the following steps to enable a mobile multi-factor authentication app: Log in to your Cloud Office Control Panel . Log in to your Cloud Office Control Panel . Select Use a Mobile App from within the box titled Choose Your Multi-Factor Authentication Method . Select Use a Mobile App from within the box titled Choose Your Multi-Factor Authentication Method . Link your mobile device to your administrator account by using the following the instructions in the prompt: Link your mobile device to your administrator account by using the following the instructions in the prompt: The last step displays the following message: You have successfully set up Multi-Factor Authentication! The last step displays the following message: You have successfully set up Multi-Factor Authentication! Log in Log in to your Cloud Office Control Panel . Log in to your Cloud Office Control Panel . Select Use a Mobile App from within the box titled Choose Your Multi-Factor Authentication Method . Select Use a Mobile App from within the box titled Choose Your Multi-Factor Authentication Method . Link your mobile device to your administrator account by using the following the instructions in the prompt: Link your mobile device to your administrator account by using the following the instructions in the prompt: The last step displays the following message: You have successfully set up Multi-Factor Authentication! The last step displays the following message: You have successfully set up Multi-Factor Authentication! Log in to the control panel with multi-factor authentication Navigate to Cloud Office Control Panel . Navigate to Cloud Office Control Panel . Enter your Admin ID and Password . Enter your Admin ID and Password . Generate a verification code by using your previously installed multi-factor authentication app and enter this code into the Multi-Factor Verification Code field. Generate a verification code by using your previously installed multi-factor authentication app and enter this code into the Multi-Factor Verification Code field. You have successfully logged in using multi-factor authentication. Reset multi-factor authentication for other administrators You might need to perform these steps if an administrator gets a new device without first disabling multi-factor authentication. Log in to your Cloud Office Control Panel . Log in to your Cloud Office Control Panel . Click your username and account number, for example, adminusername (acct#) , in the upper-right corner to expand the menu. Click your username and account number, for example, adminusername (acct#) , in the upper-right corner to expand the menu. From the menu, select Administrators . From the menu, select Administrators . Click the username for the administrator that you are going to require to use multi-factor authentication. Click the username for the administrator that you are going to require to use multi-factor authentication. Click on Reset Multi-Factor Authentication . Click on Reset Multi-Factor Authentication . Click on Reset Multi-Factor Authentication in the pop-up to confirm the request. Click on Reset Multi-Factor Authentication in the pop-up to confirm the request. You have successfully reset MFA for this administrator. They receive a prompt to set it up again on their next login attempt. Manage multi-factor authentication linked devices You have the option to trust devices when using multi-factor authentication. You can choose to trust a device the first time you set up multi-factor authentication on that you are going to require to use multi-factor authentication. Click on Reset Multi-Factor Authentication . Click on Reset Multi-Factor Authentication . Click on Reset Multi-Factor Authentication in the pop-up to confirm the request. Click on Reset Multi-Factor Authentication in the pop-up to confirm the request. You have successfully reset MFA for this administrator. They receive a prompt to set it up again on their next login attempt. Manage multi-factor authentication linked devices You have the option to trust devices when using multi-factor authentication. You can choose to trust a device the first time you set up multi-factor authentication on that device. Use the following instructions to edit your trusted devices: Log in to the Cloud Office Control Panel . Log in to the Cloud Office Control Panel . Click your username and account number, for example, adminusername(acct#) , in the upper right-hand corner to expand the menu. Click your username and account number, for example, adminusername(acct#) , in the upper right-hand corner to expand the menu. From the menu, select My Profile . From the menu, select My Profile . Select Trusted Devices . You see a list of trusted devices associated with your administrator account. Here you can choose to remove devices that you don't recognize or no longer use. Select Trusted Devices . You see a list of trusted devices associated with your administrator account. Here you can choose to remove devices that you don't recognize or no longer use. Click Edit Trusted Devices . You can now click the trash icon to the right of the device you want to remove and then click Save . Click Edit Trusted Devices . You can now click the trash icon to the right of the device you want to remove and then click Save . Updated 5 days ago",
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    "url": "https://docs.rackspace.com/docs/import-email-address-data-into-outlook-2016-for-windows",
    "title": "Import Email Address Data Into Outlook 2016 For Windows | Rackspace Documentation",
    "content": "This article describes how to import a copy of your email address data into Outlook 2016. Prerequisites Applies to: User Difficulty: Easy Time needed: Dependent on data amount Tools required: Access to the Outlook account into which you want to import data For more information about prerequisite terminology, see Cloud Office support terminology . If you need to export or import email address data from a different Outlook version, see Export and Import email address data using Outlook for a list of all version articles. In Outlook 2016, click File > Options in the navigation bar. In Outlook 2016, click File > Options in the navigation bar. In the Outlook Options window, click Advanced . In the Outlook Options window, click Advanced . In the Export section, click Export . The Import and Export Wizard launches. In the Export section, click Export . The Import and Export Wizard launches. In the Import and Export Wizard , click Import from another program or file , and then click Next . In the Import and Export Wizard , click Import from another program or file , and then click Next . Click Outlook Data File (.pst) and then click Next . Click Outlook Data File (.pst) and then click Next . Click Browse and then select the Outlook Data File(.pst) file you want to import. Click Browse and then select the Outlook Data File(.pst) file you want to import. Select the folder from which to import. If you want to import all folders, select the Outlook Data File and the checkbox next to Include subfolders . Select Import items into the same folder in: and select the email address into which you want to import the data. Select the folder from which to import. If you want to import all folders, select the Outlook Data File and the checkbox next to Include subfolders . Select Import items into the same folder in: and select the email address into which you want to import the data. Click Finish . The Outlook Data File begins importing. The time to complete the import could take from minutes to hours, depending on the data size. Click Finish . The Outlook Data File begins importing. The time to complete the import could take from minutes to hours, depending on the data size. Updated 5 days ago",
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    "url": "https://www.rackspace.com/security/cyber-recovery-cloud",
    "title": "Cyber Recovery Cloud | Rackspace Documentation",
    "content": "Strengthen your cyber resilience with an isolated recovery environment (IRE) According to Rubrik's The State of Data Security in 2025: A Distributed Crisis , 90% of IT and security leaders reported cyberattacks in the past year. As ransomware attacks and regulatory compliance mandates intensify, traditional backup, security, and disaster recovery solutions no longer meet the stringent RTO and RPO requirements that today's enterprise demands. That's why we have partnered with Rubrik to redefine cyber resilience and set a new standard for cyber recovery. Rackspace Cyber Recovery Cloud powered by Rubrik offers a fully-managed, subscription-based isolated recovery environment (IRE) for advanced cyber resilience. Combining Rubrik's industry-leading data protection and cyber recovery technology with Rackspace Technology's private cloud expertise, 24x7x365 support, and global datacenter footprint, this turnkey solution enables rapid and secure recovery of mission-critical workloads to minimize business downtime following a cyber attack. Solution overview Rackspace Cyber Recovery Cloud: On-demand option This recovery solution is flexible and cost-effective, providing pre-allocated capacity ready to activate during a cyber incident. Monthly subscription: A one-year minimum term provides access to the standby infrastructure. Usage charges: Includes a monthly fee for replicated backups, with additional weekly charges if the recovery environment is activated. Benefits: No need to maintain an always-on infrastructure Rapid provisioning using pre-built recovery templates Ideal for organizations seeking flexibility and cost control No need to maintain an always-on infrastructure Rapid provisioning using pre-built recovery templates Ideal for organizations seeking flexibility and cost control Rackspace Cyber Recovery Cloud: Dedicated option Always-on, physically isolated recovery infrastructure for regulated industries or customers with strict RTO/RPO needs. Monthly subscription: Includes a three-year minimum commitment for dedicated resources. Usage charges: Includes a monthly fee for backup replication, with additional fees during recovery events. Benefits: Full control over your cyber recovery strategy Optional dedicated storage (SAN or file-based arrays) Meets rigorous compliance and audit demands Full control over your cyber recovery strategy Optional dedicated storage (SAN or file-based arrays) Meets rigorous compliance and audit demands Cyber Recovery Readiness Assessment Rackspace experts work with you to evaluate your environment, identify critical workloads and design your IRE deployment. Features: Application dependency and workload tiering report IRE infrastructure sizing and recovery prioritization Customized deployment roadmap Cyber Recovery Cloud Onboarding commitment for dedicated resources. Usage charges: Includes a monthly fee for backup replication, with additional fees during recovery events. Benefits: Full control over your cyber recovery strategy Optional dedicated storage (SAN or file-based arrays) Meets rigorous compliance and audit demands Full control over your cyber recovery strategy Optional dedicated storage (SAN or file-based arrays) Meets rigorous compliance and audit demands Cyber Recovery Readiness Assessment Rackspace experts work with you to evaluate your environment, identify critical workloads and design your IRE deployment. Features: Application dependency and workload tiering report IRE infrastructure sizing and recovery prioritization Customized deployment roadmap Cyber Recovery Cloud Onboarding Rackspace provides hands-on configuration and validation of the IRE solution. Building on insights from a readiness assessment, Rackspace engineers develop recovery templates, execute a test recovery scenario and deliver a finalized business continuity plan. Our approach Discover a partnership that can help you redefine your cyber resilience – today and into the future. Professional Services Managed Services Rackspace Data Centers RackConnect® Global Rackspace Fabric Ready to start the conversation? We’re experts on your side, doing what it takes to get the job done right — from the first consultation to your daily operations. Our expertise Security certifications Security certifications 250+ industry certifications including CCNAs and GIACs in Cyber Defense, Digital Forensics and Incident Response, and Penetration Testing 100+ cloud security certificates from AWS and Microsoft Azure 450+ specialized security technology certificates from best of breed technologies 100+ security analyst and professional certifications including Certified Information Systems Security Professionals (CISSP), and Global Information Assurance Certifications (GIAC) in Cyber Defense, Digital Forensics & Incident Response, and Penetration Testing Leadership recognitions IDC and Forrester-recognized security practices AWS Security Hub Partner Google Cloud Platform Security Specialization Microsoft Cloud Security and Threat Protection Specialization MSFT Security Solution Partner Status ISG Lens ranked as Leader in AMER for managed security services and Challenger in UK Related services Elastic Engineering for Security Professional Services: Security and Risk Assessment Cloud Security Posture Assessment Ready to start the conversation? Ready to start the conversation? Fill out the form to be connected to one of our experts. Fill out the form to be connected to one of our experts. By submitting this form, I acknowledge that someone from Rackspace Technology will contact me via email or phone to discuss my request. You may withdraw your consent to receive additional information from Rackspace Technology at any time. Information collected in this form is subject to the Rackspace Technology Privacy Notice ISG Lens ranked as Leader in AMER for managed security services and Challenger in UK Related services Elastic Engineering for Security Professional Services: Security and Risk Assessment Cloud Security Posture Assessment Ready to start the conversation? Ready to start the conversation? Fill out the form to be connected to one of our experts. Fill out the form to be connected to one of our experts. By submitting this form, I acknowledge that someone from Rackspace Technology will contact me via email or phone to discuss my request. You may withdraw your consent to receive additional information from Rackspace Technology at any time. Information collected in this form is subject to the Rackspace Technology Privacy Notice . Rackspace Technology Support To create a ticket or chat with a specialist regarding your account, log into your account. Legacy Datapipe One (Service Now) Rackspace Sovereign Services UK Support Phone 1-800-961-4454 International Support +1-512-361-4935 Help Documentation Support Documentation API Documentation System status Email & Apps system status Rackspace system status Rackspace Technology Careers Rackspace Technology accelerates the value of the cloud during every phase of a customer’s digital transformation. Join us on our mission.",
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    "title": "Getting Help | Rackspace Documentation",
    "content": "Submitting tickets is the most efficient and direct way to communicate your needs to us. However, if your production system is down or you’re experiencing a highly urgent and severely disruptive issue, call us directly after you submit a ticket. This chapter contains the following sections: Who can contact the RAS team Submitting tickets Service levels Spheres of Support Who can contact the RAS team While you might work with internal and external resources such as system integrator, content teams, and other agencies, our contract is with you. All requests (for production systems or otherwise) must come from a member of your team or one of your approved contacts so we can ensure that any requested actions are in line with the details of the established support agreement. To speed communication and issues resolution, you can add your systems integrator or partners as approved contacts. It’s our preference to have regular communications with your entire decision-making team so that we can better understand critical road-mapping discussions for activities such as expansion, upgrades, and migrations. To request the addition of a system integrator or partner as a contact, open a ticket providing their information and any details on when to contact them (for example, contact them if an off-hours outage requiring a custom code fix occurs). Lastly, if you have any general billing or account-related questions, your Account Manager or CSM can assist you. Open a ticket and state that you have an Account Management question. Submitting Tickets You can submit RAS Digital Experience support requests at any time by creating a ticket in the Rackspace Customer Portal or by phone. To create a support ticket or view existing tickets, log in to the Rackspace Customer Portal and then click Tickets in the top navigation bar. The Rackspace automated systems also create tickets for events on your account that require either your attention or a Rackspace employee’s attention. You can also call the 24x7x365 Support team at any time. Any actionable information needs to reside in a ticket because this is the Rackspace system of record to ensure that we fully document any issues or requests from identification to resolution. An example of an action might be as simple as viewing a particular log file for data, such as resolving an application issue, or as complex as managing an application code release or upgrade. The ticket provides the immediate value of centralized information and communication while meeting the long-term needs of cross-referencing events for correlation or viewing your attention or a Rackspace employee’s attention. You can also call the 24x7x365 Support team at any time. Any actionable information needs to reside in a ticket because this is the Rackspace system of record to ensure that we fully document any issues or requests from identification to resolution. An example of an action might be as simple as viewing a particular log file for data, such as resolving an application issue, or as complex as managing an application code release or upgrade. The ticket provides the immediate value of centralized information and communication while meeting the long-term needs of cross-referencing events for correlation or viewing historical activity or decisions that impact the application. Keep the following guidelines in mind regarding ticket communication: RAS Digital teams recognize that many enterprises social media and communication tools (such as email, Slack, Yammer, and instant messaging) offer powerful collaboration functionality and play a role in the timely communication of critical information related to an issue, but they are not systems of record, nor are they actively monitored. Using these tools for critical communication leads to the risk of inaction or missed issues. If you have questions or require Rackspace assistance, open a ticket in the Rackspace Customer Portal. Using tickets ensures that communication does not get lost in email or isolated to a single individual. Instead, it’s rather supported by the team for timely resolution. If your production system is down or you are experiencing a highly urgent and severely disruptive issue, call us directly after you submit a ticket. There might be instances in which you and Rackspace need to speak instead of writing. If a meeting is required, the Rackspace Customer Success Manager schedules that meeting. Depending on the meeting outcome, we might generate tickets to track items for a timely resolution. Ongoing roadmap discussions are scheduled with you by the Rackspace Account Manager or CSM at a regular cadence to discuss any open items and future plans for your Digital Application environment. You must open a ticket for any items that require action. The Rackspace application monitoring system generates tickets if certain thresholds are met or issues are discovered. There might be instances in which Rackspace proactively discovers issues and opportunities and brings them to your attention, such as an issue generated by a code deployment made by your team. The vast majority of issues that Rackspace discovers relates to deployed code or configuration changes. If you don’t respond to a ticket that requires immediate input, such as a site down, Rackspace might contact you by using the information on file. Example Tickets Providing the needed plans for your Digital Application environment. You must open a ticket for any items that require action. The Rackspace application monitoring system generates tickets if certain thresholds are met or issues are discovered. There might be instances in which Rackspace proactively discovers issues and opportunities and brings them to your attention, such as an issue generated by a code deployment made by your team. The vast majority of issues that Rackspace discovers relates to deployed code or configuration changes. If you don’t respond to a ticket that requires immediate input, such as a site down, Rackspace might contact you by using the information on file. Example Tickets Providing the needed information in a ticket reduces the back-and-forth communication with Rackspace, resulting in delays in resolving your issue. When you create a ticket, ensure that you provide the following information: The device or devices that are experiencing the issue. The device must be within the scope of your RAS contract. As a best practice, if you use the Rackspace Customer Portal to manage your devices, add a meaningful nickname to each device to help keep them organized. For example, for your production website, enter the nickname Prod Web . This feature is not available in the Cloud Control Panel. The device must be within the scope of your RAS contract. As a best practice, if you use the Rackspace Customer Portal to manage your devices, add a meaningful nickname to each device to help keep them organized. For example, for your production website, enter the nickname Prod Web . This feature is not available in the Cloud Control Panel. A detailed description of the issue A description of any changes you might have made before the issue occurred, such as code changes, architectural changes, or campaigns that resulted in a higher volume of traffic. Identify if you can reproduce the issue in your development or test environment. If so, provide the steps so that Rackspace can recreate the issue. Provide a log file or error message, if applicable The contact number of a person that Rackspace can contact if more information is needed. If you request a device restart, indicate which device or devices you want to restart and the time of day that you want the restart to happen. If you have multiple devices to restart, determine whether you want a rolling restart where individual devices are restarted separately and in sequence. Service Levels Applicable service levels depend on the services that you purchased. The following service levels might not apply. Incident Response: Requests are categorized into three tiers: Standard: If your site is functioning within acceptable parameters but you . Provide a log file or error message, if applicable The contact number of a person that Rackspace can contact if more information is needed. If you request a device restart, indicate which device or devices you want to restart and the time of day that you want the restart to happen. If you have multiple devices to restart, determine whether you want a rolling restart where individual devices are restarted separately and in sequence. Service Levels Applicable service levels depend on the services that you purchased. The following service levels might not apply. Incident Response: Requests are categorized into three tiers: Standard: If your site is functioning within acceptable parameters but you require assistance in loading software or have a help desk-type question, Rackspace responds to your request within four hours. Urgent: If your server or site is accessible but in a reduced state, such as timeouts or slow response, Rackspace responds to your request within one hour. Emergency: If you cannot access your server or site from the public Internet, Rackspace responds within 15 minutes. All submitted requests are automatically categorized as Standard requests. Rackspace responds to your support requests in the timelines listed below. For requests that require an Urgent or Emergency classification, call the 24x7x365 support line directly. RAS Digital Experience does not include any new Service Level Agreements (SLAs) to which you subscribe. Response-time SLA Service area Level Performance measure description Service measure SLA 1.1 Incident Priority 1 response Whole or critical part of the service is unusable, causing major business impact 15 minutes SLA 1.2 Incident Priority 2 response Important but not immediately critical part of the service is unusable, causing business impact or more than five users are affected 1 hour SLA 1.3 Incident Priority 3 response Inconvenient issue affecting fewer than five users 4 hours Exclusions apply. Credits that would be available but for this limitation shall not be carried forward to future months. You are not entitled to a credit for a failure to meet guarantees resulting from circumstances that are not within Rackspace control. You are not entitled to a credit if you are in breach of the Agreement (including your payment obligations to Rackspace) at the time of the occurrence of the event giving rise to the credit until you have cured the breach. You are not entitled to a credit if the event giving rise to the credit would not have occurred but for your breach of the Agreement. You must request a credit through your Rackspace account within 14 days following the event giving rise to the credit. Rackspace shall contact carried forward to future months. You are not entitled to a credit for a failure to meet guarantees resulting from circumstances that are not within Rackspace control. You are not entitled to a credit if you are in breach of the Agreement (including your payment obligations to Rackspace) at the time of the occurrence of the event giving rise to the credit until you have cured the breach. You are not entitled to a credit if the event giving rise to the credit would not have occurred but for your breach of the Agreement. You must request a credit through your Rackspace account within 14 days following the event giving rise to the credit. Rackspace shall contact you within 30 days to approve or reject the claim or to request more information. If the claim is approved, the credit shall appear on your monthly invoice following approval. The SLA described in this section is limited to your configuration and does not extend to your end users or to other Rackspace Services. You acknowledge that any changes made pursuant to this section may not be effective in removing an attacker or preventing the attack from damaging your configuration. Spheres of Support RAS Digital teams provide support and management of your application. Below are the Spheres of Support (SoS) for Java and .NET applications. Each named application (Sitecore, AEM and Oracle Commerce) has its own SoS. Supporting your Digital Experience environment involves two or more parties, specifically: You, referred to as Customer (including any in-house IT resources) and your Systems Integrator (SI), if any Rackspace Support experts The following RACI tables include the following roles and relationships: Responsible : The party who carries out the process or task assignment and is responsible for getting the job done. Responsible : The party who carries out the process or task assignment and is responsible for getting the job done. Accountable : The party who is ultimately accountable for the process or task being completed appropriately. Accountable : The party who is ultimately accountable for the process or task being completed appropriately. Consulted : Parties who are not directly involved with carrying out the task, but who are consulted and might be a stakeholder or subject matter expert. Consulted : Parties who are not directly involved with carrying out the task, but who are consulted and might be a stakeholder or subject matter expert. Informed : Parties who receive output from the process or task or need to stay informed. Informed : Parties who receive output from the process or task or need to stay informed. Java and .NET Java and .NET Sitecore Sitecore Adobe . Accountable : The party who is ultimately accountable for the process or task being completed appropriately. Consulted : Parties who are not directly involved with carrying out the task, but who are consulted and might be a stakeholder or subject matter expert. Consulted : Parties who are not directly involved with carrying out the task, but who are consulted and might be a stakeholder or subject matter expert. Informed : Parties who receive output from the process or task or need to stay informed. Informed : Parties who receive output from the process or task or need to stay informed. Java and .NET Java and .NET Sitecore Sitecore Adobe Experience Manager Adobe Experience Manager Oracle Commerce Oracle Commerce Java and .NET The following table lists service relationships (roles and responsibilities) for Java and .NET: Provide 24x7x365 access to a team of Application Support Engineers, including highly technical .NET experts who: Are experienced in infrastructure management Provide active monitoring of the complete environment Environment sizing, including: Number and name of environments (DEV, QA, PROD) Number of nodes Virtual machine CPU and RAM environments Amount of disk space added Define and document initial OS-level requirements, including: Number and name of environments (DEV, QA, PROD) Number of nodes Virtual machine CPU and RAM Amount of disk space Application code, including: Custom components and templates Source control Shared-source Sitecore modules from the Marketplace Third-party Sitecore modules Consult and advise on best practices and standards, including: Platform security Scaling Infrastructure and OS tuning Install and configure APM tools, including: Synthetic and static URL monitoring APM Other monitoring tools Create and maintain customer information library and runbook, including: Known issues Key monitors (only in RAS Digital Experience for Sitecore) Long-term architecture and performance plans Return-to-service instructions R, A Provide guidance and insight with application monitoring tool data, including: Application performance Faster root-cause analysis Business transaction errors Identify bottlenecks Average response time metrics Provide reporting around the customer experience, including: Understand how pages are performing over time Gain insight into the performance of individual pages and requests as experienced by end users Find the worst-performing pages by multiple common metrics Provide application management toolset, including: Application performance management Infrastructure monitoring Synthetic transaction monitoring Browser real-user monitoring Data analytics Ability to profile Java and .NET Application performance dashboard Faster root-cause analysis Identify bottlenecks Sitecore The following table lists service relationships (roles and responsibilities) for the Sitecore Experience manager and : Application performance Faster root-cause analysis Business transaction errors Identify bottlenecks Average response time metrics Provide reporting around the customer experience, including: Understand how pages are performing over time Gain insight into the performance of individual pages and requests as experienced by end users Find the worst-performing pages by multiple common metrics Provide application management toolset, including: Application performance management Infrastructure monitoring Synthetic transaction monitoring Browser real-user monitoring Data analytics Ability to profile Java and .NET Application performance dashboard Faster root-cause analysis Identify bottlenecks Sitecore The following table lists service relationships (roles and responsibilities) for the Sitecore Experience manager and the Sitecore Experience Commerce team: Provide 24x7x365 access to a team of Application Support Engineers, including highly technical .NET experts who: Are experienced in infrastructure management Provide active monitoring of the complete environment Determine environment sizing, including: Number and name of environments (DEV, QA, PROD) Number of nodes Virtual machine CPU and RAM requirements Amount of disk space needed Define and document initial OS-level requirements, including: Server naming conventions Services (IIS) website naming conventions IIS application naming conventions Access and security Verify compatibility with the Sitecore supported environments matrix, including: Operating system .NET framework Virtualization Develop application code, including: Custom components and templates Source control Shared-source Sitecore modules from the marketplace Third-party Sitecore modules Consult and advise on Sitecore best practices and standards, including: Content delivery horizontal scaling Content management horizontal scaling Platform security Sitecore audits and architecture reviews Provide Sitecore user administration, including: Group creation User creation SSO Access control Create and maintain a customer information library and runbook, including: Known issues Key monitors (only in RAS Digital Experience for Sitecore) Long-term architecture and performance plans Return-to-service instructions Provide guidance and insight regarding application monitoring tool data, including: Application performance Faster root-cause analysis Business transaction errors Bottleneck identification Average response time metrics Provide reporting about the customer experience, including: Understand how pages are performing over time Gain insight into the performance of individual pages and requests as experienced by end users Find the worst-performing pages by multiple common metrics Provide an application monitoring toolset, including: Application performance management Infrastructure monitoring Synthetic transaction monitoring Browser real-user monitoring Data analytics Java and .NET profiling Application performance dashboard Faster root-cause analysis Bottleneck identification Adobe Experience Manager The following table lists service relationships (roles and responsibilities) for Adobe Experience Manager: Provide 24x7x365 access to a team of Application support -cause analysis Business transaction errors Bottleneck identification Average response time metrics Provide reporting about the customer experience, including: Understand how pages are performing over time Gain insight into the performance of individual pages and requests as experienced by end users Find the worst-performing pages by multiple common metrics Provide an application monitoring toolset, including: Application performance management Infrastructure monitoring Synthetic transaction monitoring Browser real-user monitoring Data analytics Java and .NET profiling Application performance dashboard Faster root-cause analysis Bottleneck identification Adobe Experience Manager The following table lists service relationships (roles and responsibilities) for Adobe Experience Manager: Provide 24x7x365 access to a team of Application support engineers, including highly technical .NET experts who: Are experienced in infrastructure management Provide active monitoring of the complete environment Determine environment sizing, including: Number and name of environments (DEV, QA, PROD) Number of nodes Virtual machine CPU and RAM requirements Amount of disk space needed Define and document initial OS-level requirements, including: Mount names Mount sizes User setup Verify compatibility with the AEM supported environments matrix, including: Operating system Application server JVM Virtualization Develop application code, including: Custom components and templates Client libraries Custom OSGi bundles Custom workflows Source control Configure AEM user administration, including: User and group creation and management SSO Access control policy management Provide an environment runbook template, including: Contacts Rackspace hosting Customer Vendors Provide environment description application server configuration procedures, including: Build process Monitoring configuration Application deployment process Standard deployment Rollback procedure Incident reporting Provide guidance and insight with application monitoring tool data, including: Java profile (Heap, CPU, replication queues) Application performance Faster root-cause analysis Business transaction errors Bottleneck identification Average response-time metrics Implement and manage AEM maintenance operations, including: Datastore garbage collection Workflow purge Version purge Tar optimization Consistency check Traversal check Log compression and rotation Provide reporting about the customer experience, including: Understand how pages, Ajax requests, and iFrames perform over time Gain insight into the performance of individual pages and requests as experienced by end users Find the worst-performing pages by using multiple common metrics Provide application monitoring toolset, including: Application performance management Infrastructure monitoring Synthetic transaction monitoring Browser real-user monitoring Data analytics Application performance dashboard Fast root-cause analysis Bottleneck identification Oracle Commerce The following table lists service relationships (roles and responsibilities) for Oracle Commerce (ATG): Provide 24x7x365 access to a team of Application Support Engineers, including highly technical .NET experts who: Are experienced in infrastructure the customer experience, including: Understand how pages, Ajax requests, and iFrames perform over time Gain insight into the performance of individual pages and requests as experienced by end users Find the worst-performing pages by using multiple common metrics Provide application monitoring toolset, including: Application performance management Infrastructure monitoring Synthetic transaction monitoring Browser real-user monitoring Data analytics Application performance dashboard Fast root-cause analysis Bottleneck identification Oracle Commerce The following table lists service relationships (roles and responsibilities) for Oracle Commerce (ATG): Provide 24x7x365 access to a team of Application Support Engineers, including highly technical .NET experts who: Are experienced in infrastructure management Provide active monitoring of the complete environment Determine environment sizing, including: Number and name of environments (DEV, QA, PROD) Number of nodes Virtual machine CPU and RAM requirements Amount of disk space needed Verify compatibility with Oracle Commerce Platform-supported environments matrix, including: OS Application server JVM Virtualization Define and document initial OS-level requirements, including: Server naming conventions Drive mount point names and sizing Users and permissions Sudo management User groups Define initial J2EE application server configuration, including: JVM heap sizing Garbage collection tuning parameters Server instance layout Session timeout values (if not defined in the application) Port configurations and instance naming conventions Develop application code, including: Custom components and templates Client libraries Custom workflows Source control Endeca application ATG configuration layer (ATG-DATA) Custom code Configure Oracle Commerce Platform user administration, including: User and group creation and management SSO Access control policy management Provide an environment runbook template, including: Contacts Rackspace hosting Customer Vendors Environment description Application server configuration Add information to the customer runbook regarding procedures, including*: Build process Monitoring configuration Application deployment process Standard deployment Rollback procedure Incident reporting Deploy custom code, including*: Deploy code (EAR file) to production by using an automated deployment tool Roll back code by using an automated deployment tool Deploy Endeca artifacts and initial baseline Deploy static content to web servers (if defined and automated) Perform basic site validation Provide guidance and insight with APM tool data, including*: Java profile (Heap, CPU, replication queues) Application performance Faster root-cause analysis Business transaction errors Bottleneck identification Average response-time metrics Provide reporting around the customer experience, including: Understand how pages, Ajax requests, and iframes are performing over time Gain insight into the performance of individual pages and requests as experienced by end users Find the worst performing pages by using multiple common metrics Provide application performance management software, with back code by using an automated deployment tool Deploy Endeca artifacts and initial baseline Deploy static content to web servers (if defined and automated) Perform basic site validation Provide guidance and insight with APM tool data, including*: Java profile (Heap, CPU, replication queues) Application performance Faster root-cause analysis Business transaction errors Bottleneck identification Average response-time metrics Provide reporting around the customer experience, including: Understand how pages, Ajax requests, and iframes are performing over time Gain insight into the performance of individual pages and requests as experienced by end users Find the worst performing pages by using multiple common metrics Provide application performance management software, with*: The ability to profile Java and .NET An application performance dashboard Bottleneck identification Updated 5 days ago",
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    "url": "https://www.rackspace.com/about/leadership",
    "title": "Leadership | Rackspace Documentation",
    "content": "Our Leaders Gajen Kandiah Gajen Kandiah Chief Executive Officer Mark Marino Mark Marino Chief Financial Officer Kellie Teal-Guess Kellie Teal-Guess Chief Human Resources Officer Kathleen Schneider Kathleen Schneider Chief Marketing Officer D K Sinha D K Sinha President, Public Cloud Business Unit Michael Bross Michael Bross Chief Legal Officer",
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    "url": "https://www.rackspace.com/security/cyber-recovery-services",
    "title": "Cyber Recovery Services | Rackspace Documentation",
    "content": "Restore mission-critical environments faster with recovery-as-code. With Rackspace Cyber Recovery Service, you can safeguard your business with a solution that applies DevOps principles to restore workloads and data quickly and consistently. This transformative approach enhances reliability, reduces downtime and ensures you're ready to respond to disruptions with confidence. Recovery-as-code allows you to: Recover environments up to 80% faster in clean, isolated landing zones — reducing risk during restoration Automate and standardize recovery workflows using version-controlled, declarative code Strengthen threat detection and accelerate response through AI-powered remediation Use cases Accelerate recovery Evaluate mission-critical workloads and data faster with Rubrik’s modern data security platform. This platform allows you to: Clean data through immutable backups and zero-trust architecture Institute a single protection policy across multiple cloud environments Simplify business continuity Maintain continuous operations and minimal disruptions with this fully managed service to: Meet enterprise recovery time objectives (RTOs) through intelligent workload automation and modern DevOps practices Provide multicloud environments with 24x7x365 support Recover workloads in clean landing zones Enhance cyber resilience Address compliance requirements with proactive audits and continuous enforcement of access control policies Access expert guidance for Rubrik-powered solutions, including architectural lifecycle management Validate readiness with scheduled disaster recovery drills and response testing Use predefined playbooks to automate response and minimize human intervention during critical events Ready to get started? We’re on your side, doing what it takes to get the job done right — from the first consultation to your daily operations. Contact us for a free quote. Our expertise Recognized leadership Providing innovation and leadership in the technology services industry for 25+ years. Leader in ISG Provider Lens Cybersecurity – Services and Solutions 2025 Leader in ISG provider Lens: Microsoft AI and Cloud Ecosystem Global 2025 Leader in ISG provider Lens: Google Cloud Ecosystem 2025 Leader in ISG provider Lens: AWS Partners Ecosystem 2024 Microsoft Solution Partner – Security AWS Security Hub Partner AWS Perimeter protection MSSP partner Our approach Discover a partnership that can help you achieve more – for your people, your business and your customers – today and into the future. Consulting and Advisory Services Professional Services Managed Services Supported Platforms Discover related technologies and platforms to help you achieve smarter business outcomes. Amazon Web Services Experience how AWS’s leading-edge cloud capabilities can help you work smarter, lower costs and innovate with Lens: Microsoft AI and Cloud Ecosystem Global 2025 Leader in ISG provider Lens: Google Cloud Ecosystem 2025 Leader in ISG provider Lens: AWS Partners Ecosystem 2024 Microsoft Solution Partner – Security AWS Security Hub Partner AWS Perimeter protection MSSP partner Our approach Discover a partnership that can help you achieve more – for your people, your business and your customers – today and into the future. Consulting and Advisory Services Professional Services Managed Services Supported Platforms Discover related technologies and platforms to help you achieve smarter business outcomes. Amazon Web Services Experience how AWS’s leading-edge cloud capabilities can help you work smarter, lower costs and innovate with agility. Google Cloud Accelerate your business with Rackspace Services and tailored solutions on Google Cloud's innovative technology. Microsoft Azure Solve cloud challenges with a managed Microsoft Azure solution that helps you build new revenue streams, increase efficiency and deliver incredible experiences. Related resources Rackspace Cyber Recovery Services Ready to start the conversation? Ready to start the conversation? Fill out the form to be connected to one of our experts. Fill out the form to be connected to one of our experts. By submitting this form, I acknowledge that someone from Rackspace Technology will contact me via email or phone to discuss my request. You may withdraw your consent to receive additional information from Rackspace Technology at any time. Information collected in this form is subject to the Rackspace Technology Privacy Notice . Rackspace Technology Support To create a ticket or chat with a specialist regarding your account, log into your account. Legacy Datapipe One (Service Now) Rackspace Sovereign Services UK Support Phone 1-800-961-4454 International Support +1-512-361-4935 Help Documentation Support Documentation API Documentation System status Email & Apps system status Rackspace system status Rackspace Technology Careers Rackspace Technology accelerates the value of the cloud during every phase of a customer’s digital transformation. Join us on our mission.",
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    "url": "https://docs.rackspace.com/docs/domain-name-renewal",
    "title": "Domain Name Renewal | Rackspace Documentation",
    "content": "If your domain name is hosted with Rackspace and need to renew it, you can perform this task in the Cloud Office Control Panel. Log in to the Cloud Office Control Panel . From the Go to section menu, select Domains . In the Manage section, click DNS Settings . Search for the domain name that you want to renew and click Renew in the Expiration Date column. In the Extend registration for menu, select the number of years and click Renew . Tip: If you need to change your billing information, click the Edit link next to Payment Information , make any changes necessary, and click Save. Updated 5 days ago",
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    "url": "https://docs.rackspace.com/docs/o365-spheres-of-support",
    "title": "O365 Spheres Of Support | Rackspace Documentation",
    "content": "Prerequisites Applies to: End-users Difficulty: Easy Time Needed: Varies Tools Needed: None For more information about prerequisite terminology, see Cloud Office support terminology . This article outlines the Fanatical Experience™ we offer and the Rackspace® Application Services / Elastic Engineering support for Microsoft 365® . Exchange Online Sharepoint Online OneDrive Identity and Access Management Information Protection Device Management and Security Advanced Threat Protection Microsoft Teams Microsoft Office Applications Power BI Microsoft Project Power Platform Artificial Intelligence Microsoft 365 Addons Software Subscriptions Perpetual Software Licenses Updated 5 days ago",
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    "url": "https://docs.rackspace.com/docs/split-domain-routing",
    "title": "Split Domain Routing | Rackspace Documentation",
    "content": "Important : This feature has been sunset . Refer to the Rackspace Email to Open-Xchange Migration FAQ Split domain routing (SDR) allows you to have a single domain's mailboxes distributed between our system and an external system, working together as if they were in one environment. You use this primarily when you are migrating a large number of mailboxes over to our system from another server over an extended period of time. You can move mailboxes in batches to make the move more manageable for administrators and to make the transition almost seamless for the users. Though it is not common, you can also use SDR when you need to maintain some mailboxes on an existing system for an extended period of time or permanently. If SDR is a permanent feature of your setup, they can point to either your external mail server or us. You might want to point your MX records to Rackspace because then all your messages get the benefit of our spam and anti-virus filtering instead of just the Rackspace-hosted mailboxes. Setting up SDR There are two parts to setting up SDR, and they relate to enabling our system and the external system to have two-way communication. If you are using SDR as part of a migration, you should keep your MX records for the domain pointing to your existing server (described as your external mail server in this documentation). After the migration completes, you can switch them to the Rackspace MX records listed here: Set up DNS records for Cloud Office email and Skype for Business . Enabling SDR through the Cloud Office Control Panel When you enable SDR, our environment forwards to your external server any messages addressed to recipients on your domain that do not exist in our system. To enable it, you need the hostname of your external mail server (usually one of the MX records that point to your external system) and a valid email address within the designated domain hosted on that external mail server. We use this address only to validate the server. You must also open port 25 on the external mail server so that our system can connect to it. Log in to the Cloud Office Control Panel . Log in to the Cloud Office Control Panel . Select Domains . Select Domains . Click the Split Domain link. Click the Split Domain link. Configuring SDR from your own external server to Rackspace This type of functionality has several names, including non-authoritative mail delivery or message routing for a shared address space MX records that point to your external system) and a valid email address within the designated domain hosted on that external mail server. We use this address only to validate the server. You must also open port 25 on the external mail server so that our system can connect to it. Log in to the Cloud Office Control Panel . Log in to the Cloud Office Control Panel . Select Domains . Select Domains . Click the Split Domain link. Click the Split Domain link. Configuring SDR from your own external server to Rackspace This type of functionality has several names, including non-authoritative mail delivery or message routing for a shared address space . The idea is to set up the external server so that if it cannot deliver a message locally, the server forwards to another system (Rackspace). Different mail systems have their own procedures for configuring this. The following Microsoft articles show how to accomplish this: Exchange Server 2007 Exchange Server 2010 Subdomain message routing We suggest that you use subdomain message routing to route messages from your external server back to Rackspace. Subdomain routing uses contacts (or forwards) set up on your external system to route the messages to a subdomain email address. You should add this same subdomain as a domain alias on our system in order for this to work. Make sure you have the following elements in place: A subdomain created with your DNS host pointing to Rackspace MX records: For example, rackspace.example.com with its own set of MX records pointing to mx1.emailsrvr.com . Contacts (aliases) created on the external system for each mailbox hosted by Rackspace. Your contact must forward the yourdomain.com address to the rackspace.example.com address. For example, [email protected] (on your external server) should have a forward set to [email protected] . Your server then sees the @rackspace.example.com address and query DNS, which resolves back to mx1.emailsrvr.com and delivers to the user in the Rackspace environment. Ensure that you have requested your rackspace.example.com subdomain as a domain alias . To do this, contact Support (chat, phone call, or open a ticket). If Rackspace is your DNS host, enter this subdomain name in the Mail Records (MX) section of the DNS Settings page in the Control Panel. Note: For a migration, when changing the MX records, ensure that you are changing them for the new subdomain (such as, .example.com address and query DNS, which resolves back to mx1.emailsrvr.com and delivers to the user in the Rackspace environment. Ensure that you have requested your rackspace.example.com subdomain as a domain alias . To do this, contact Support (chat, phone call, or open a ticket). If Rackspace is your DNS host, enter this subdomain name in the Mail Records (MX) section of the DNS Settings page in the Control Panel. Note: For a migration, when changing the MX records, ensure that you are changing them for the new subdomain (such as, rackspace.example.com ) and not the primary domain. After all mailboxes are on our system, you should change the MX records for the primary domain. Updated 5 days ago",
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    "url": "https://www.rackspace.com/industry/food-beverage",
    "title": "Food Beverage | Rackspace Documentation",
    "content": "On this page: Overview Solutions Customer success Get started Growing complexities in the supply chain, changing nutritional trends and shifting requirements for maintaining strict food safety standards are putting pressure on companies across the food and beverage industry to improve operational efficiency and product quality. In response, they’re turning to the cloud to increase visibility, control and access to information needed to make rapid decisions and accelerate innovation. We help food and beverage organizations enable, operate, and innovate in the cloud. From real-time data collection powered by artificial intelligence to computer vision quality control, we utilize the full spectrum of cloud capabilities to enable you’re able to address the challenges of today while preparing for tomorrow’s opportunities. Use cases Demand forecasting AI and machine learning solutions to analyze your inventory, demand and external factors to more accurately predict supplies or schedule additional staff to manage the busy periods. Enhance customer experiences Use connected solutions that streamline restaurant staff workflow, notifying them when beverage dispensers are close to empty, restrooms are untidy, or when tables become available. Intelligent supply chain Operationalize massive amounts of data to quickly access and act on critical insights related to consumers, inventory, operations and product offerings. Application modernization Take advantage of advanced cloud services to improve scalability, reliability and cost-efficiency while adding new capabilities to your legacy landscape of customized business systems, production software, ERP and more. AI and machine learning powered smart facilities Enable computer vision to detect food contamination, estimate freshness and grade quality with greater speed, objectivity and reliability than a traditional human inspector can. Data-driven marketing and personalization With AI, machine learning and data analytics services, you can make tailored recommendations, creating a more personalized dining experience based on the specific preferences of each customer. \"Our customers are generally moving towards an app-first approach to ordering and engagement, and it's a route that we want to drive. It helps us engage better with our customers, get to know their preferences and deliver the products they want faster.\" See More Case Studies Our approach Discover a partnership that can help you achieve more – for your people, your business and your customers – today and into the future. Consulting and Advisory Services Professional Services Managed Services Fanatical Experience™ Rackspace Fabric™ Our Expertise Explore our expert credentials and industry recognition. Ready to start the conversation? Ready to start the conversation? Fill out the form to be connected to one of our experts. Fill out the form to be connected to engagement, and it's a route that we want to drive. It helps us engage better with our customers, get to know their preferences and deliver the products they want faster.\" See More Case Studies Our approach Discover a partnership that can help you achieve more – for your people, your business and your customers – today and into the future. Consulting and Advisory Services Professional Services Managed Services Fanatical Experience™ Rackspace Fabric™ Our Expertise Explore our expert credentials and industry recognition. Ready to start the conversation? Ready to start the conversation? Fill out the form to be connected to one of our experts. Fill out the form to be connected to one of our experts. By submitting this form, I acknowledge that someone from Rackspace Technology will contact me via email or phone to discuss my request. You may withdraw your consent to receive additional information from Rackspace Technology at any time. Information collected in this form is subject to the Rackspace Technology Privacy Notice . Rackspace Technology Support To create a ticket or chat with a specialist regarding your account, log into your account. Legacy Datapipe One (Service Now) Rackspace Sovereign Services UK Support Phone 1-800-961-4454 International Support +1-512-361-4935 Help Documentation Support Documentation API Documentation System status Email & Apps system status Rackspace system status Rackspace Technology Careers Rackspace Technology accelerates the value of the cloud during every phase of a customer’s digital transformation. Join us on our mission.",
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    "url": "https://docs.rackspace.com/docs/manage-cloud-office-administrator-information-in-the-control-panel",
    "title": "Manage Cloud Office Administrator Information In The Control Panel | Rackspace Documentation",
    "content": "Prerequisites Applies to: Administrator Difficulty: Easy Time needed: 5-10 Minutes Tools required: Rackspace Cloud Office Administrator credentials For more information about prerequisite terminology, see Cloud Office support terminology . This article describes how to modify information for your Cloud Office Control Panel Administrator by using the My Profile feature in the Cloud Office Control Panel . IMPORTANT: Managed and Dedicated customers access contacts and permissions in the MyRackspace Portal. For more information, see Adding or Editing Users in the MyRackspace Portal. Access My Account in the Cloud Office Control Panel If you, as a Cloud Office Administrator, want to update your own contact information, security settings, authentication methods, or notification preferences, you can do this in the My Account section of the Cloud Office Control Panel . Use the following steps to access the My Profile section of the Cloud Office Control Panel : Log in to the Cloud Office Control Panel by using your Cloud Office administrator credentials. Log in to the Cloud Office Control Panel by using your Cloud Office administrator credentials. Click the My Account in the top-right-hand corner and then click Administrators from the drop-down menu. Click the My Account in the top-right-hand corner and then click Administrators from the drop-down menu. Use the steps in the following sections to make changes to your account and security settings. Use the following steps to modify your Admin Information in the My Account section of the Cloud Office Control Panel : Click the Manage button next to the Administrator and then choose one of the following fields to update: First Name Last Name Email Address Contact Phone Number Job Title Click the Manage button next to the Administrator and then choose one of the following fields to update: First Name Last Name Email Address Contact Phone Number Job Title After you finish modifying your admin information, click Update Admin Information to save your changes. After you finish modifying your admin information, click Update Admin Information to save your changes. Note: We recommend using an email address that is not hosted under the same account. Use the following steps to modify your Security Question and Answer from within the My Profile section of the Cloud Office Control Panel : Click Edit Security Question . Click Edit Security Question . Select a Security Question from the list available within the drop-down menu, then enter your Security Answer in the field provided. Select a Security Question from the list available within the drop-down menu, then Job Title After you finish modifying your admin information, click Update Admin Information to save your changes. After you finish modifying your admin information, click Update Admin Information to save your changes. Note: We recommend using an email address that is not hosted under the same account. Use the following steps to modify your Security Question and Answer from within the My Profile section of the Cloud Office Control Panel : Click Edit Security Question . Click Edit Security Question . Select a Security Question from the list available within the drop-down menu, then enter your Security Answer in the field provided. Select a Security Question from the list available within the drop-down menu, then enter your Security Answer in the field provided. Click Update Security Question to save your changes. Click Update Security Question to save your changes. Note: To receive phone or chat support, Cloud Office Administrators must have a valid security question and answer configured. Cloud Office Administrators must set up a Multi-Factor Authentication Method as a second layer of security for their account. Administrators can choose between SMS text delivery for verification or a mobile authenticator application for verification. Use the following steps to modify your Multi-Factor Authentication settings within the My Profile section of the Cloud Office Control Panel : Edit your current primary phone number for login verification: Click Edit Multi-Factor Authentication . Click Edit Multi-Factor Authentication . Enter your updated Primary Number within the field provided, then select Update Multi-Factor Authentication . Enter your updated Primary Number within the field provided, then select Update Multi-Factor Authentication . Enter the six-digit verification code sent to your mobile device within the field provided, then click Verify Phone to save your changes. Enter the six-digit verification code sent to your mobile device within the field provided, then click Verify Phone to save your changes. Configure a backup number: Click Edit Multi-Factor Authentication . Click Edit Multi-Factor Authentication . Click Add Backup Number . Click Add Backup Number . Enter your Backup Number in the field provided, then click Update Multi-Factor Authentication to save your changes. Enter your Backup Number in the field provided, then click Update Multi-Factor Authentication to save your changes. Switch your multi-factor authentication method from SMS text message delivery to mobile app delivery: Click the Arrow next to Edit Multi-Factor Authentication , then click Switch to mobile app delivery . Click the Arrow next to Edit Multi-Factor Authentication , then click Switch to mobile app delivery . Follow the prompts within the Securing Your Admin Account with an Authenticator App window, then click Verify Code to save your changes. Follow the prompts Number . Enter your Backup Number in the field provided, then click Update Multi-Factor Authentication to save your changes. Enter your Backup Number in the field provided, then click Update Multi-Factor Authentication to save your changes. Switch your multi-factor authentication method from SMS text message delivery to mobile app delivery: Click the Arrow next to Edit Multi-Factor Authentication , then click Switch to mobile app delivery . Click the Arrow next to Edit Multi-Factor Authentication , then click Switch to mobile app delivery . Follow the prompts within the Securing Your Admin Account with an Authenticator App window, then click Verify Code to save your changes. Follow the prompts within the Securing Your Admin Account with an Authenticator App window, then click Verify Code to save your changes. Set up a mobile authenticator app on a new mobile device: Click the Arrow next to Edit Multi-Factor Authentication , then click Setup on new mobile device . Click the Arrow next to Edit Multi-Factor Authentication , then click Setup on new mobile device . Follow the prompts within the Securing Your Admin Account with an Authenticator App window, then click Verify Code to save your changes. Follow the prompts within the Securing Your Admin Account with an Authenticator App window, then click Verify Code to save your changes. Note: For more in-depth set-up instructions regarding mobile authenticator apps, please refer to our Multi-Factor Authentication Mobile App guide. Switch your multi-factor authentication method from mobile app delivery to SMS text message delivery: Click the Arrow next to Edit Multi-Factor Authentication , then click Switch to SMS Text Message Delivery . Click the Arrow next to Edit Multi-Factor Authentication , then click Switch to SMS Text Message Delivery . Enter your Phone Number into the field provided, then click Next to send a six-digit verification code to your mobile device. Enter your Phone Number into the field provided, then click Next to send a six-digit verification code to your mobile device. Enter the six-digit code within the field provided, then click Verify Phone to save your changes. Enter the six-digit code within the field provided, then click Verify Phone to save your changes. Trusted devices allow a Cloud Office administrator to log in from specified devices without being prompted for multi-factor authentication on each login attempt. Administrators can establish trusted devices when they log in from a new device by opting to Remember This Device during the initial sign-in process. Use the following steps to modify your Trusted Devices within the My Profile section of the Cloud Office Control Panel : Remove trusted devices: Click code to your mobile device. Enter the six-digit code within the field provided, then click Verify Phone to save your changes. Enter the six-digit code within the field provided, then click Verify Phone to save your changes. Trusted devices allow a Cloud Office administrator to log in from specified devices without being prompted for multi-factor authentication on each login attempt. Administrators can establish trusted devices when they log in from a new device by opting to Remember This Device during the initial sign-in process. Use the following steps to modify your Trusted Devices within the My Profile section of the Cloud Office Control Panel : Remove trusted devices: Click Edit Trusted Devices . Click Edit Trusted Devices . Click on the Trash icon for the Trusted Device that you want to remove. Click on the Trash icon for the Trusted Device that you want to remove. Click Update Trusted Devices to save your changes. Click Update Trusted Devices to save your changes. Note: Trusted devices are remembered for 30 days, and each successful login from a trusted device resets the expiration period back to 30 days. Notification Settings allow a Cloud Office Administrator to choose what types of alerts they want to receive regarding billing information, product updates, and system alerts. Use the following steps to modify your Notification Settings within the My Profile section of the Cloud Office Control Panel : Click Edit Notification Settings , then select one or more of the following options: Billing Information Product and Service Updates System Alerts Click Edit Notification Settings , then select one or more of the following options: Billing Information Product and Service Updates System Alerts Click Update Notifications to save your changes. Click Update Notifications to save your changes. Security Settings allow a Cloud Office Administrator to set up optional password expiration periods as well as allowing the administrator to restrict log-in attempts to specific IP addresses. Use the following steps to modify your Security Settings within the My Profile section of the Cloud Office Control Panel : Create a password expiration policy: Click Edit Security Settings . Click Edit Security Settings . Check the box next to Password Expires in , and enter your desired value within the field provided. Check the box next to Password Expires in , and enter your desired value within the field provided. Click Update Security Settings to save your changes. Click Update Security Settings to save your changes. Restrict login access to specific IP addresses: Click Edit Security Settings . Click Edit Security Settings . Check the box next to Login restricted to IP address(es) , and enter up to three IP addresses within the field provided. Check the box next to Cloud Office Control Panel : Create a password expiration policy: Click Edit Security Settings . Click Edit Security Settings . Check the box next to Password Expires in , and enter your desired value within the field provided. Check the box next to Password Expires in , and enter your desired value within the field provided. Click Update Security Settings to save your changes. Click Update Security Settings to save your changes. Restrict login access to specific IP addresses: Click Edit Security Settings . Click Edit Security Settings . Check the box next to Login restricted to IP address(es) , and enter up to three IP addresses within the field provided. Check the box next to Login restricted to IP address(es) , and enter up to three IP addresses within the field provided. Click Update Security Settings to save your changes. Click Update Security Settings to save your changes. Linked accounts allow a Cloud Office Administrator to seamlessly transition between the Cloud Office Control Panel and the Office 365 Control Panel . Use the following steps to modify your Linked Accounts within the My Profile section of the Cloud Office Control Panel : Link a Microsoft 365 admin ID: Navigate to the Microsoft 365 section of the Cloud Office Control Panel . Navigate to the Microsoft 365 section of the Cloud Office Control Panel . Click Sign In With Your Microsoft Admin Account . Click Sign In With Your Microsoft Admin Account . Sign In by using your Microsoft 365 Admin Credentials when prompted to link your account successfully. Sign In by using your Microsoft 365 Admin Credentials when prompted to link your account successfully. Unlink accounts: Click Unlink Account within the Linked Accounts section of My Profile . Click Unlink Account within the Linked Accounts section of My Profile . Click Unlink Account once again when prompted to save your changes. Click Unlink Account once again when prompted to save your changes. Note: Unlinking an account requires you to be signed-in to both your Cloud Office Control Panel administrator as well as your Microsoft 365 Administrator. For more information regarding the management of other Cloud Office Administrators within your account, reference our Email Administrator Management Documentation . Updated 5 days ago",
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    "url": "https://docs.rackspace.com/docs/cloud-servers-with-managed-operations-support-for-linux",
    "title": "Cloud Servers With Managed Operations Support For Linux | Rackspace Documentation",
    "content": "The Managed Operations service level provides support beyond the Managed Infrastructure service level, including direct assistance with resizes, snapshots, host machine issues, adding and removing servers, and managing IP addresses. Rackspace provides support for specific software and server configurations on Linux cloud servers with Managed Operations support. For information about Windows support, see Cloud Servers with Managed Operations support for Windows . Operating systems The Managed Operations service level supports the following operating systems for Linux cloud servers: AlmaLinux 8 CentOS 7 (EOL June 30th, 2024) Debian 11 Debian 10 RHEL 8 RHEL 7 (EOL June 30th, 2024) Rocky 8 Ubuntu 20.04 LTS Ubuntu 22.04 LTS Rackspace makes every effort to align our support dates for operating systems with the manufacturer's support dates. If a manufacturer decides to shorten the support life of an operating system, Rackspace might be forced to end support sooner than originally anticipated. Web Servers The Managed Operations service level supports the following types of web servers: Database Servers The Managed Operations service level supports the following types of database servers: 1 MariaDB is supported for Red Hat Enterprise Linux 7 and CentOS 7 2 Only Primary/Replica replication is supported. Programming languages The Managed Operations service level supports the following programming languages: Support for programming languages is limited to installation and does not include assistance with code or add-on frameworks like Ruby on Rails. Caching The Managed Operations service level supports the following caching tools: Software firewall The Managed Operations service level supports the following firewall software: FTP The Managed Operations service level supports the following FTP tool: SMTP The Managed Operations service supports the following SMTP tool: Other packages Although we don’t support all technologies, we do offer reasonable endeavor support, which extends our support into offering alternative solutions. Reasonable endeavor support can include help from Rackspace partners and other third-party services. API support : Managed Operations offers all the support functions listed in the developer guides . Cloud Files : Integration with Cloud Files is supported via the API, however no development support is offered to help utilize Cloud Files via the API. Load Balancing : Cloud Load Balancers are supported by Managed Operations. Email : The default SMTP configuration for outbound email on Linux is through Postfix. Cloud Servers with a Managed Operations service level are preconfigured to use our do offer reasonable endeavor support, which extends our support into offering alternative solutions. Reasonable endeavor support can include help from Rackspace partners and other third-party services. API support : Managed Operations offers all the support functions listed in the developer guides . Cloud Files : Integration with Cloud Files is supported via the API, however no development support is offered to help utilize Cloud Files via the API. Load Balancing : Cloud Load Balancers are supported by Managed Operations. Email : The default SMTP configuration for outbound email on Linux is through Postfix. Cloud Servers with a Managed Operations service level are preconfigured to use our mail relay service Mailgun to ensure reliable mail delivery. The first 50,000 emails sent each month are free, and your mail package can be upgraded if higher volume is expected. For more information, see the Mailgun Rackspace pricing page . Firewalls : Support is provided for iptables , Ubuntu operating system ufw , and fail2ban . Control Panels : Control panel applications such as Plesk, Webmin, or cPanel are not supported at this time. DNS : Managed Operations supports the use of the Rackspace Cloud name servers for DNS. Bind is not supported at this time. Updated 5 days ago",
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  {
    "url": "https://www.rackspace.com/cloud/rackconnect-global",
    "title": "Rackconnect Global | Rackspace Documentation",
    "content": "Our backbone, your private network Today, almost every business, whether by accident or design, is operating in a multicloud environment. But optimizing that situation for the lowest costs and best possible customer and employee experience in the most business efficient way can be daunting. RackConnect Global securely networks all of your premises, data centers and cloud services together into a unified private network, avoiding the expense of dedicated circuits or the vagaries of the public Internet. If you are looking for a way to securely connect multiple data centers and want to include multiple public cloud providers, such as AWS, Microsoft® Azure®or Google Cloud Platform™ (GCP) RackConnect® Global is a highly reliable and secure way to connect multiple geographically disparate IT platforms. Use Cases Seamless multicloud connectivity Avoid relying on public Internet connections or multiple dedicated circuits to access your applications and data wherever they are; no matter if they are in one of your DCs, in a COLO or in a public cloud. RackConnect Global provides you with resilient virtual private backbone network. Multicloud flexibility Spin up almost as many virtual connections as you need when you need them Grow and expand around the world Rackconnect Global leverages the power to Equinix Cloud Exchange, Megaport and Unitas Global to connect you to almost any city location in the world Reduce vendor management costs With RackConnect Global, the mesh of end to end connectivity to all the locations of your choice that you need are fulfilled and managed by Rackspace and its key partners. Accurate budgeting RackConnect Global charges a fixed monthly cost for service — rather than estimates based on varying bandwidth use — which makes your planning much easier. Optimize Cost RackConnect Global is a private fiber backbone which blends the tariffs from multiple telecom carriers and thus significantly reduces average data transit costs and is far more cost effective than procuring point-to-point connections between all your chosen end-points from multiple telecommunications carriers. Your Connectivity Options RackConnect Global offers the following connectivity options: Port Speeds: 100Mbps – 10Gbps Layer 2 point to point Layer 3 BGP for multicloud See more case studies Our approach Discover a partnership that can help you achieve more – for your people, your business and your customers – today and into the future. Consulting and Advisory Services Professional Services Managed Services Fanatical Experience Rackspace Fabric Why not try RackConnect Global for 1 month free of charge? We’re experts on your side, cost effective than procuring point-to-point connections between all your chosen end-points from multiple telecommunications carriers. Your Connectivity Options RackConnect Global offers the following connectivity options: Port Speeds: 100Mbps – 10Gbps Layer 2 point to point Layer 3 BGP for multicloud See more case studies Our approach Discover a partnership that can help you achieve more – for your people, your business and your customers – today and into the future. Consulting and Advisory Services Professional Services Managed Services Fanatical Experience Rackspace Fabric Why not try RackConnect Global for 1 month free of charge? We’re experts on your side, doing what it takes to get the job done right — from the first consultation to your daily operations. Our Expertise Recognized leadership Providing innovation and leadership in the technology services industry for 20+ years A major player in the IDC MarketScape: Worldwide Colocation and Interconnection Services 2019-2020 Vendor Assessment The Forrester Wave™: Hosted Private Cloud Services in North America, Q2 2020 The Forrester Wave™: Hosted Private Cloud Services in Europe, Q2 2020 2020 Gartner Magic Quadrant for Public Cloud Infrastructure Professional and Managed Services, Worldwide Our Partners Leveraging the presence, utility and technology of key partners Supported Platforms Discover related technologies and platforms to help you achieve smarter business outcomes. Amazon Web Services Experience how AWS’s leading-edge cloud capabilities can help you work smarter, lower costs and innovate with agility. Managed Hosting Managed Hosting on bare metal delivers maximum uptime, visibility, security and control for your custom dedicated needs. Colocation Maintain ownership, choice and hands-on access to your compute and storage, without the costs of HVAC and building management. Google Cloud Accelerate your business with Rackspace Services and tailored solutions on Google Cloud's innovative technology. Microsoft Azure Solve cloud challenges with a managed Microsoft Azure solution that helps you build new revenue streams, increase efficiency and deliver incredible experiences. Rackspace OpenStack Enterprise Harness the power of a fully customized private cloud with enterprise-grade security, compliance and expert management. Tailored for mission-critical workloads, this solution offers unrivaled flexibility and control, giving your enterprise a secure, scalable foundation to innovate and grow. VMware As a VMware Cloud Service Provider Pinnacle partner, Rackspace Technology delivers fully managed VMware Cloud Foundation™ solutions to help optimize performance, lower costs and ensure compliance. Cloud FinOps Gain cloud transparency, reduce waste and drive savings with FinOps. Related resources managed Microsoft Azure solution that helps you build new revenue streams, increase efficiency and deliver incredible experiences. Rackspace OpenStack Enterprise Harness the power of a fully customized private cloud with enterprise-grade security, compliance and expert management. Tailored for mission-critical workloads, this solution offers unrivaled flexibility and control, giving your enterprise a secure, scalable foundation to innovate and grow. VMware As a VMware Cloud Service Provider Pinnacle partner, Rackspace Technology delivers fully managed VMware Cloud Foundation™ solutions to help optimize performance, lower costs and ensure compliance. Cloud FinOps Gain cloud transparency, reduce waste and drive savings with FinOps. Related resources RackConnect Global Datasheet E-book: RackConnect Global Product Deep Dive Ready to start the conversation? Ready to start the conversation? Fill out the form to be connected to one of our experts. Fill out the form to be connected to one of our experts. By submitting this form, I acknowledge that someone from Rackspace Technology will contact me via email or phone to discuss my request. You may withdraw your consent to receive additional information from Rackspace Technology at any time. Information collected in this form is subject to the Rackspace Technology Privacy Notice . Rackspace Technology Support To create a ticket or chat with a specialist regarding your account, log into your account. Legacy Datapipe One (Service Now) Rackspace Sovereign Services UK Support Phone 1-800-961-4454 International Support +1-512-361-4935 Help Documentation Support Documentation API Documentation System status Email & Apps system status Rackspace system status Rackspace Technology Careers Rackspace Technology accelerates the value of the cloud during every phase of a customer’s digital transformation. Join us on our mission.",
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    "url": "https://docs.rackspace.com/docs/azure-ad-audit-logs-office365",
    "title": "Azure Ad Audit Logs Office365 | Rackspace Documentation",
    "content": "Prerequisites Applies to: Administrator Difficulty: Easy Time Needed: Approximately 10 minutes Tools Needed: Office 365® Global Administrator access For more information about prerequisite terminology, see Cloud Office support terminology . This article lists the steps to access and view the audit logs for your Office 365 organization and users. View all audit logs for your organization Use the following steps to view the combined audit logs for all users in your organization: Log in to your Office 365 Control Panel . Log in to your Office 365 Control Panel . From the left menu, select Office 365 Admin Center . From the left menu, select Office 365 Admin Center . From the left menu, select Azure Active Directory under Admin centers . Note: If you don't see the Admin centers section, you might need to select Show all... . From the left menu, select Azure Active Directory under Admin centers . Note: If you don't see the Admin centers section, you might need to select Show all... . Select Azure Active Directory from the left menu, then Audit logs under the Monitoring section. Select Azure Active Directory from the left menu, then Audit logs under the Monitoring section. Note: You can filter your results and change your view by using the Add filters and Columns options. View audit logs for a specific user Log in to your Office 365 Control Panel . Log in to your Office 365 Control Panel . From the left menu, select Office 365 Admin Center . From the left menu, select Office 365 Admin Center . From the left menu, select Azure Active Directory under Admin centers . Note: If you don't see the Admin centers section, you might need to select Show all... . From the left menu, select Azure Active Directory under Admin centers . Note: If you don't see the Admin centers section, you might need to select Show all... . Select Azure Active Directory from the left menu, then Users . Select Azure Active Directory from the left menu, then Users . Search for the user you want to view, and then click their name. Search for the user you want to view, and then click their name. Select Audit logs from the menu. Select Audit logs from the menu. Note: You can filter your results and change your view by using the Add filters and Columns options. Additional resources To learn more about user activity reports in Office 365, see Find activity reports in the Azure portal . Updated 5 days ago",
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  {
    "url": "https://fair.rackspace.com/solutions/#industrialize",
    "title": "#Industrialize | Rackspace Documentation",
    "content": "Our Solutions Leverage the power of a service framework with three avenues to plan, integrate and execute your ideal AI fueled transformation. Execute Your Ideal AI Transformation Embarking on your ideal roadmap to achieve your generative AI transformative. FAIR created this unique three-part service framework with optional services to help organizations bring their AI innovations to life no matter where they are in their journey, including ideating, incubating and industrialize. We use this framework as a guide to help organizations create their ideal AI adoption journey, navigate complexities and aim straight toward the outcomes they want. This approach helps to ensure organizations’ AI strategy is clear, its integration of AI systems is successful and the transformation achieves its objectives. Ideate — assess and plan your AI initiative Action: The Ideate process of AI adoption answers the question: Where should we start with AI adoption? You’ll participate in an interactive and collaborative ideation workshop to help discover actionable use cases for generative AI, define the business impacts in your organization and plan a course for achieving your AI objectives. We employ AI readiness diagnostics to discover critical considerations for successful AI adoption. Outcome: We help you define your forward momentum for AI adoption, including your desirability, readiness, goals and guardrails. Steps: Conduct an AI diagnostic to determine your readiness Identify your desired business outcomes Establish feasibility and sustainability goals Set up a platform for an AI implementation Implement AI policies and guardrails Incubate — create your first AI project Action: The Incubate process of AI adoption answers the question: How will we create and execute our first AI project? You’ll participate in an agile and iterative multi-week program in which our team of AI experts will work with your team to co-create your first generative AI solution. This stage encompasses building your AI technology stack and working to ensure seamless integration with your existing technologies. Outcome: We help you determine the feasibility of launching AI within your organization, then work with you to create your first AI solution. Steps: Choose an existing foundation model Configure and establish a cloud platform Prepare and align your data and adapt the model Optimize, demonstrate and augment the model Develop an LLM-powered application Industrialize — launch your AI solution into the world Action: The Industrialize process of AI adoption answers the questions: How and when can we launch our AI project? We’ll construct a well-defined, systematic pathway for encompasses building your AI technology stack and working to ensure seamless integration with your existing technologies. Outcome: We help you determine the feasibility of launching AI within your organization, then work with you to create your first AI solution. Steps: Choose an existing foundation model Configure and establish a cloud platform Prepare and align your data and adapt the model Optimize, demonstrate and augment the model Develop an LLM-powered application Industrialize — launch your AI solution into the world Action: The Industrialize process of AI adoption answers the questions: How and when can we launch our AI project? We’ll construct a well-defined, systematic pathway for the transformation of your AI solution for the purpose you choose, whether that’s creating a new product, implementing new governance capabilities, defining metrics, or optimizing your AI model and distributed cloud infrastructure for continuous improvement. Outcome: We help guide you through the process of making your AI solution viable using a systematic productization approach and aligning AI with your defined metrics and governance guardrails. Steps: Set up DataOps, MLOps and LLMOps Set up DataOps, MLOps and LLMOps Implement AI oversight and governance Implement AI oversight and governance Determine an approach to manage incidents Determine an approach to manage incidents Refine the model for cost sustainability Refine the model for cost sustainability Pursue continuous optimization and training Pursue continuous optimization and training AI Insights Explore our insightful AI/ML resources to unlock the path of creativity and discovery in generative AI. AI Insights Governing and Securing AI Initiatives with Microsoft Purview, Fabric and Copilot May 6, 2025 Read now → AI Insights Getting Your Data Ready for AI — Let’s Talk Security, Traceability and Pipelines April 26, 2025 Read now → AI Insights Sustainable AI Success: How to Navigate Governance, Ethics and Growth April 21, 2025 Read now → Ready to start the conversation? FAIR can launch quickly because we already have a global, world-class infrastructure and hyperscaler partners that can deliver optimized AI solutions to customers around the world. No matter where you are in the adoption of generative AI, we can help. Reach out today. Business Email* Company* First name* Last name* Phone Number* Country* –Please Select– Afghanistan Albania Algeria Andorra Angola Antigua & Deps Argentina Armenia Australia Austria Azerbaijan Bahamas Bahrain Bangladesh Barbados Belarus Belgium Belize Benin Bhutan Bolivia Bosnia Herzegovina Botswana Brazil Brunei Bulgaria Burkina Burundi Ready to start the conversation? FAIR can launch quickly because we already have a global, world-class infrastructure and hyperscaler partners that can deliver optimized AI solutions to customers around the world. No matter where you are in the adoption of generative AI, we can help. Reach out today. Business Email* Company* First name* Last name* Phone Number* Country* –Please Select– Afghanistan Albania Algeria Andorra Angola Antigua & Deps Argentina Armenia Australia Austria Azerbaijan Bahamas Bahrain Bangladesh Barbados Belarus Belgium Belize Benin Bhutan Bolivia Bosnia Herzegovina Botswana Brazil Brunei Bulgaria Burkina Burundi Cambodia Cameroon Canada Cape Verde Central African Rep Chad Chile China Colombia Comoros Congo Congo {Democratic Rep} Costa Rica Croatia Cuba Cyprus Czech Republic Denmark Djibouti Dominica Dominican Republic East Timor Ecuador Egypt El Salvador Equatorial Guinea Eritrea Estonia Ethiopia Fiji Finland France Gabon Gambia Georgia Germany Ghana Greece Grenada Guatemala Guinea Guinea-Bissau Guyana Haiti Honduras Hungary Iceland India Indonesia Iran Iraq Ireland {Republic} Israel Italy Ivory Coast Jamaica Japan Jordan Kazakhstan Kenya Kiribati Korea North Korea South Kosovo Kuwait Kyrgyzstan Laos Latvia Lebanon Lesotho Liberia Libya Liechtenstein Lithuania Luxembourg Macedonia Madagascar Malawi Malaysia Maldives Mali Malta Marshall Islands Mauritania Mauritius Mexico Micronesia Moldova Monaco Mongolia Montenegro Morocco Mozambique Myanmar, {Burma} Namibia Nauru Nepal Netherlands New Zealand Nicaragua Niger Nigeria Norway Oman Pakistan Palau Panama Papua New Guinea Paraguay Peru Philippines Poland Portugal Qatar Romania Russian Federation Rwanda St Kitts & Nevis St Lucia Saint Vincent & the Grenadines Samoa San Marino Sao Tome & Principe Saudi Arabia Senegal Serbia Seychelles Sierra Leone Singapore Slovakia Slovenia Solomon Islands Somalia South Africa South Sudan Spain Sri Lanka Sudan Suriname Swaziland Sweden Switzerland Syria Taiwan Tajikistan Tanzania Thailand Togo Tonga Trinidad & Tobago Tunisia Turkey Turkmenistan Tuvalu Uganda Ukraine United Arab Emirates United Kingdom United States Uruguay Uzbekistan Vanuatu Vatican City Venezuela Vietnam Yemen Zambia Zimbabwe Message I would like to send my contact information to FAIR/Rackspace Technology so that FAIR/Rackspace Technology can share additional information about products, services, thought leadership and invitations to flagship events with me by email. Select Yes or No from the dropdown list.:* Yes No By submitting this form, I acknowledge that someone from FAIR/Rackspace Technology will contact me via email or phone to discuss my request.",
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    "url": "https://www.rackspace.com/data/data-strategy",
    "title": "Data Strategy | Rackspace Documentation",
    "content": "On this page: Overview Use Cases Case Study Supported Platforms Resources Get Started Get the most value from your data and ensure data integrity For many companies, extracting value from their data represents a big challenge. With business data scattered across the enterprise and value chain, managing and maintaining its integrity can be difficult. To get the most out of your data while maintaining control, you need to implement a data strategy that’s aligned to your business plans. Your data strategy should include rules for data governance so that you know what data you have, where it’s hosted, how it’s being used, and most importantly, that it’s kept clean and secure in accordance with privacy regulations. Rackspace Technology has the expertise to help you. Our data specialists can help you align with best practices for data technologies, methodologies and regulations, including help with infrastructure architecture, data organization and data management. Explore all of our data solutions → Use Cases Data strategy Understand, review and prioritize business use cases. Visualize and propel smarter data-driven experiences. Build a modern data platform and analytics roadmap. Share the roadmap with key constituents including executives, IT, architects and business leaders. Design a path forward for success with clear goals and desired outcomes. Data policy Understand current data sources, classification and other data policies. Identify gaps that make your data vulnerable to exploitation or data risks. Define and update policies to help you stay in control of your data while enhancing its use. Data risk and compliance Identify privacy, compliance and other industry-specific regulations relevant to your needs. Assess current data policies, security regime and compliance for possible gaps. Create a holistic data security and compliance strategy and governance program. Implement new policies and security procedures for infrastructure updates. Accelerate your path to becoming a data-driven organization Complimentary Data Discovery Session Learn how Rackspace Technology can help you handle increasingly large volumes of data effectively and economically by leveraging unbiased expertise to implement best-fit database, modern analytics, AI and machine learning solutions quickly. See more case studies Our Approach Discover a partnership that can help you achieve more – for your people, your business and your customers – today and into the future. Consulting and Advisory Services Professional Services Managed Services Fanatical Experience™ Rackspace Fabric™ Ready to Get Started? We’re on your side, doing what it takes to get the job done right — from the first consultation to your daily operations. Contact us for a free quote. Session Learn how Rackspace Technology can help you handle increasingly large volumes of data effectively and economically by leveraging unbiased expertise to implement best-fit database, modern analytics, AI and machine learning solutions quickly. See more case studies Our Approach Discover a partnership that can help you achieve more – for your people, your business and your customers – today and into the future. Consulting and Advisory Services Professional Services Managed Services Fanatical Experience™ Rackspace Fabric™ Ready to Get Started? We’re on your side, doing what it takes to get the job done right — from the first consultation to your daily operations. Contact us for a free quote. Our Expertise Explore our expert credentials and industry recognition. Recognized leadership Providing innovation and leadership in the technology services industry for 20+ years. AWS Premier Consulting Partner, with 14 Competencies Google Cloud Partner of the Year Five-Time Microsoft Hosting Partner of the Year Power Your Advantage Discover related technology platforms and solutions to help you achieve smarter business outcomes. AWS Data Maximize the value of your data and the power of AWS cloud with the experience and expertise you need from Rackspace Technology. Google Cloud Data Mobilize the power of Google Cloud data, backed by deep experience and expertise that can help you maximize its value. Microsoft Azure Data Make the most of Microsoft Azure for innovation, agility, cost savings and operational efficiency. Rackspace DBaaS Get fully managed, highly available datastores that minimize downtime, scale with your needs, and reduce risk. Relational Databases Experience peace of mind that your existing databases are expertly managed and performance optimized. NoSQL Scale flexibly and easily, no matter how large your database or user base is. Data Lakes With storage costs decreasing, it’s easier to keep more of your data for its potential value — if it’s indexed, protected and accessible. Cloud Data Warehouses Modernize your data warehouse so you can accelerate the delivery of deeper insights that can help you scale and drive your business forward. Related Resources Accelerate your database strategy, planning, governance and compliance enhancements and rollout. Why It’s Time for Your Company to Take Data Seriously — And How to Get Started Why It’s Time for Your Company to Take Data Seriously — And How to Get Started CCPA and the Evolving Role of Data Privacy Laws CCPA and the Evolving Role of Data Privacy Laws What is data security? Ready to start the conversation? Ready to start the conversation? Fill out the form to be connected to one of our experts. Fill out the form accelerate the delivery of deeper insights that can help you scale and drive your business forward. Related Resources Accelerate your database strategy, planning, governance and compliance enhancements and rollout. Why It’s Time for Your Company to Take Data Seriously — And How to Get Started Why It’s Time for Your Company to Take Data Seriously — And How to Get Started CCPA and the Evolving Role of Data Privacy Laws CCPA and the Evolving Role of Data Privacy Laws What is data security? Ready to start the conversation? Ready to start the conversation? Fill out the form to be connected to one of our experts. Fill out the form to be connected to one of our experts. By submitting this form, I acknowledge that someone from Rackspace Technology will contact me via email or phone to discuss my request. You may withdraw your consent to receive additional information from Rackspace Technology at any time. Information collected in this form is subject to the Rackspace Technology Privacy Notice . Rackspace Technology Support To create a ticket or chat with a specialist regarding your account, log into your account. Legacy Datapipe One (Service Now) Rackspace Sovereign Services UK Support Phone 1-800-961-4454 International Support +1-512-361-4935 Help Documentation Support Documentation API Documentation System status Email & Apps system status Rackspace system status Rackspace Technology Careers Rackspace Technology accelerates the value of the cloud during every phase of a customer’s digital transformation. Join us on our mission.",
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    "url": "https://docs.rackspace.com/docs/nested-imap-folders-in-apple-mail",
    "title": "Nested Imap Folders In Apple Mail | Rackspace Documentation",
    "content": "This article provides information about nested folders in Apple Mail and IMAP configurations and how to resolve them. When nested folders occur, users see multiple child subfolders labeled INBOX underneath the main Inbox folder. This issue relates to the functionality of Apple Mail and the IMAP protocol. Nested folders with Apple Mail are not specific to the Rackspace Email environment. Change the IMAP prefix Apple Mail enables users to isolate a folder used to sort mail data on the email server through an IMAP path prefix. By adjusting this prefix, some users might resolve the issue. You can change the IMAP prefix in the advanced settings of the IMAP mailbox. Select Mail > Preferences > Accounts . Select Mail > Preferences > Accounts . Select the IMAP account. Select the IMAP account. Select Server settings > Advanced IMAP Settings . Select Server settings > Advanced IMAP Settings . Click the Advanced tab. Click the Advanced tab. Try one or both of the following possible fixes: Change the IMAP Path Prefix from INBOX to Inbox. Add a slash ( / ) at the end of the prefix, such as INBOX/ or Inbox/ . A slash helps Apple Mail to recognize that the path ends in a folder. Try one or both of the following possible fixes: Change the IMAP Path Prefix from INBOX to Inbox. Change the IMAP Path Prefix from INBOX to Inbox. Add a slash ( / ) at the end of the prefix, such as INBOX/ or Inbox/ . A slash helps Apple Mail to recognize that the path ends in a folder. Add a slash ( / ) at the end of the prefix, such as INBOX/ or Inbox/ . A slash helps Apple Mail to recognize that the path ends in a folder. Reset Apple Mail preferences To reset Apple Mail preferences, find the IMAP prefix settings in the account settings file for Apple Mail. Sometimes file corruption causes these issues. Note: If you remove this file, you might need to enter your account credentials again. However, your IMAP configuration and mail stay in Apple Mail. You can find the file in the following directory: userName /Library/Containers/com.apple.mail/Data/Library/Preferences . By default, the Library folder, under your username folder, is hidden. To access it, perform the following steps: Open a new Finder window. in a folder. Reset Apple Mail preferences To reset Apple Mail preferences, find the IMAP prefix settings in the account settings file for Apple Mail. Sometimes file corruption causes these issues. Note: If you remove this file, you might need to enter your account credentials again. However, your IMAP configuration and mail stay in Apple Mail. You can find the file in the following directory: userName /Library/Containers/com.apple.mail/Data/Library/Preferences . By default, the Library folder, under your username folder, is hidden. To access it, perform the following steps: Open a new Finder window. Open a new Finder window. Click Go on the menu bar. Click Go on the menu bar. Hold down the Alt/Option key on your keyboard. Hold down the Alt/Option key on your keyboard. Click Library from the list of folders. Click Library from the list of folders. You can now navigate to the path for your com.apple.mail.plist file. If you can't correct the issue, we recommend contacting the vendor for full support with Apple Mail. Use the Feedback tab to make any comments or ask questions. You can also start a conversation with us . Updated 5 days ago",
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  {
    "url": "https://docs.rackspace.com/docs/migrating-from-a-pop-server-to-rackspace-email-pop-using-outlook-2010",
    "title": "Migrating From A Pop Server To Rackspace Email Pop Using Outlook 2010 | Rackspace Documentation",
    "content": "POP email is typically stored locally on a computer and removed from the mail server after being downloaded by the client. In many cases, this data cannot be migrated with our migration tool when it does not exist on your source mail server. The steps in this article walk you through performing a manual migration of POP data via Outlook to a Rackspace Email setup via POP. You accomplish this task by changing the POP settings on your account. The change enables you to use all of the locally stored email with your new Rackspace Email account. After the new server is added, mail sent to Rackspace will start to arrive in the same Inbox. To learn more about the differences between POP and IMAP, see IMAP and POP mail protocol comparison . Prerequisites Before performing the steps below, make sure that mailboxes have already been created on the Rackspace environment and that the MX records have been updated so to that email is routing correctly to Rackspace. Add Rackspace Email mailboxes Change settings For increased security, we recommend that you use our secure (SSL) servers. If your internal system configurations require non-SSL ports, those settings are available in the article referenced previously, IMAP and POP mail protocol comparison . In Outlook 2010, select File > Account Settings . In Outlook 2010, select File > Account Settings . If you're adding a new account, click New . If you're changing your existing POP account, highlight the account and select Change . If you're adding a new account, click New . If you're changing your existing POP account, highlight the account and select Change . Enter your name and email address, POP3 for the account type, secure.emailsrvr.com for the incoming and outgoing mail servers, and your user name and password. Select the Remember Password check box if you don't want to type your password each time you launch Outlook. Enter your name and email address, POP3 for the account type, secure.emailsrvr.com for the incoming and outgoing mail servers, and your user name and password. Select the Remember Password check box if you don't want to type your password each time you launch Outlook. Click the More Settings button. Click the More Settings button. Click the Outgoing Server tab. Click the Outgoing Server tab. Select the My Outgoing Server (SMTP) Requires Authentication check box servers, and your user name and password. Select the Remember Password check box if you don't want to type your password each time you launch Outlook. Enter your name and email address, POP3 for the account type, secure.emailsrvr.com for the incoming and outgoing mail servers, and your user name and password. Select the Remember Password check box if you don't want to type your password each time you launch Outlook. Click the More Settings button. Click the More Settings button. Click the Outgoing Server tab. Click the Outgoing Server tab. Select the My Outgoing Server (SMTP) Requires Authentication check box. Select the My Outgoing Server (SMTP) Requires Authentication check box. Leave the default setting, Use Same Settings as My Incoming Mail Server . Leave the default setting, Use Same Settings as My Incoming Mail Server . Select the Advanced Tab. Select the Advanced Tab. Set the incoming server port to 995 and the outgoing server port to 465 , and enable SSL encryption. Set the incoming server port to 995 and the outgoing server port to 465 , and enable SSL encryption. If you want to leave copies of email messages on the server, select the Leave a copy of messages on server check box. To avoid exceeding your account's storage limits, indicate whether the server should delete messages after a certain number of days, delete messages when you manually delete them from the Deleted Items folder, or both. If you want to leave copies of email messages on the server, select the Leave a copy of messages on server check box. To avoid exceeding your account's storage limits, indicate whether the server should delete messages after a certain number of days, delete messages when you manually delete them from the Deleted Items folder, or both. After the settings have been updated, navigate to your Inbox and click the Send/Receive button. New emails that have been sent to your Rackspace account should now start appearing in your Inbox. After the settings have been updated, navigate to your Inbox and click the Send/Receive button. New emails that have been sent to your Rackspace account should now start appearing in your Inbox. NOTE: This process does not store your old emails on our servers. It will only allow you to consolidate those emails with your new emails while using the same Inbox in Outlook. After the change, your email will look very similar to your previous setup. Updated 5 days ago",
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  {
    "url": "https://docs.rackspace.com/docs/getting-started-with-microsoft-teams",
    "title": "Getting Started With Microsoft Teams | Rackspace Documentation",
    "content": "This article helps organizations begin using Microsoft Teams®. This article isn't intended to be a comprehensive administrative or end user guide. For more information about Office 365® subscriptions, see Set Up Office 365 . Prerequisites Applies to: Administrators and Users Time needed: Approximately 1 hour Tools required: Administrators need Office 365 Global Administrator access, users need their Office 365 Credentials For more information about prerequisite terminology, see Cloud Office support terminology . License a user for Microsoft Teams Users must have a valid license that has Microsoft Teams. To see which licenses contain Microsoft Teams and to learn how to buy licenses and assign them to a user, see add an Office 365 license . Download, install, and sign in to the Microsoft Teams desktop client Download the Microsoft Teams app for Windows®, MacOS®, iOS®, or Android®-powered devices by going to the Download Microsoft Teams site . Note: Users licensed for the Office® applications should use the Microsoft Teams app included with their Office installation. Download the Microsoft Teams app for Windows®, MacOS®, iOS®, or Android®-powered devices by going to the Download Microsoft Teams site . Note: Users licensed for the Office® applications should use the Microsoft Teams app included with their Office installation. If you downloaded the desktop app for Windows or MacOS, launch the installer and follow the instructions to install the app. If you downloaded the iOS or Android app, you don't need to install anything. If you downloaded the desktop app for Windows or MacOS, launch the installer and follow the instructions to install the app. If you downloaded the iOS or Android app, you don't need to install anything. Launch Microsoft Teams and sign in with your username and password when prompted. Launch Microsoft Teams and sign in with your username and password when prompted. Sign in to the Microsoft Teams app on the Web Microsoft Teams is accessible using desktop devices, mobile devices, and the Web app through the Office 365 Portal . Sign in to the Office 365 Portal with your username and password. Sign in to the Office 365 Portal with your username and password. Select the Teams icon from the Apps menu. If the Teams icon isn't visible, select the All apps icon, then find the Teams icon from the expanded list. Note: If you do not see the Teams icon, reach out to your administrator to ensure you are properly licensed to use Microsoft Teams. Select the Teams icon from the Apps menu. If the Teams icon isn't visible, app on the Web Microsoft Teams is accessible using desktop devices, mobile devices, and the Web app through the Office 365 Portal . Sign in to the Office 365 Portal with your username and password. Sign in to the Office 365 Portal with your username and password. Select the Teams icon from the Apps menu. If the Teams icon isn't visible, select the All apps icon, then find the Teams icon from the expanded list. Note: If you do not see the Teams icon, reach out to your administrator to ensure you are properly licensed to use Microsoft Teams. Select the Teams icon from the Apps menu. If the Teams icon isn't visible, select the All apps icon, then find the Teams icon from the expanded list. Note: If you do not see the Teams icon, reach out to your administrator to ensure you are properly licensed to use Microsoft Teams. Select or join a team After launching Microsoft Teams, select the Teams tab from the left menu. After launching Microsoft Teams, select the Teams tab from the left menu. Teams that you are a member of are listed under the Your teams section. Select the name of the Team you want to access. If you don't see any Teams listed under Your teams , proceed to the next step. Teams that you are a member of are listed under the Your teams section. Select the name of the Team you want to access. If you don't see any Teams listed under Your teams , proceed to the next step. If you don't see any Teams listed under Your teams , select Join or create a team . If you don't see any Teams listed under Your teams , select Join or create a team . If you are provided a code to join a team, type the code in the box under Join a team with a code , otherwise choose or search for a team to join. If you are provided a code to join a team, type the code in the box under Join a team with a code , otherwise choose or search for a team to join. Once you have found a team to join, place your cursor over the team and select Join team . Once you have found a team to join, place your cursor over the team and select Join team . Find your team in the Your teams section and select it. Find your team in the Your teams section and select it. Channels and chat Each team can have multiple channels where collaboration occurs. The default channel is the General channel. Team Administrators can add more channels as needed. Once you select a channel, a chat window displays on the right half of the a team with a code , otherwise choose or search for a team to join. Once you have found a team to join, place your cursor over the team and select Join team . Once you have found a team to join, place your cursor over the team and select Join team . Find your team in the Your teams section and select it. Find your team in the Your teams section and select it. Channels and chat Each team can have multiple channels where collaboration occurs. The default channel is the General channel. Team Administrators can add more channels as needed. Once you select a channel, a chat window displays on the right half of the app. This chat is public for all members of your team. Once you select a channel, a chat window displays on the right half of the app. This chat is public for all members of your team. Use the @ symbol to mention another user within the channel. Use the @ symbol to mention another user within the channel. Select Reply beneath an existing chat message to begin threading a conversation beneath that message. Select Reply beneath an existing chat message to begin threading a conversation beneath that message. Using the Files tab There are many ways to share files in Microsoft Teams. The primary way to share files is by using the Files tab within a channel. The Files tab uses its own SharePoint Online® document library to store files that can be shared amongst a team. Select the Files tab from the top of the channel. Select the Files tab from the top of the channel. To open an existing file, select the file name. Most files can be opened within the app itself, others you can download to your device. To open an existing file, select the file name. Most files can be opened within the app itself, others you can download to your device. You can upload individual files or entire folders. To upload a file or folder, select Upload from the top menu, then the option that best fits. You can upload individual files or entire folders. To upload a file or folder, select Upload from the top menu, then the option that best fits. You can also create a new Folder, or a new document by using the Office online apps directly in the Files tab by selecting New , then choosing Folder or selecting the type of document you want to create. You can create Word® documents, Excel® workbooks, PowerPoint® presentations, OneNote® notebooks, and Forms® for Excel all within the Teams app. You can also create a new Folder, or a new document by using the Office online , then the option that best fits. You can upload individual files or entire folders. To upload a file or folder, select Upload from the top menu, then the option that best fits. You can also create a new Folder, or a new document by using the Office online apps directly in the Files tab by selecting New , then choosing Folder or selecting the type of document you want to create. You can create Word® documents, Excel® workbooks, PowerPoint® presentations, OneNote® notebooks, and Forms® for Excel all within the Teams app. You can also create a new Folder, or a new document by using the Office online apps directly in the Files tab by selecting New , then choosing Folder or selecting the type of document you want to create. You can create Word® documents, Excel® workbooks, PowerPoint® presentations, OneNote® notebooks, and Forms® for Excel all within the Teams app. If you have the OneDrive Sync Client® installed, you can sync a channel's Files tab by selecting the Sync option. This opens the OneDrive Sync Client and walks you through syncing the document library to your desktop. If you have the OneDrive Sync Client® installed, you can sync a channel's Files tab by selecting the Sync option. This opens the OneDrive Sync Client and walks you through syncing the document library to your desktop. Using direct chat Select the Chat tab from the left menu. Select the Chat tab from the left menu. In the Chat menu, select a user from the Suggested users list, or select the pen and paper icon from the top menu. In the Chat menu, select a user from the Suggested users list, or select the pen and paper icon from the top menu. When prompted, type the name of a user or group in the To: field. This field should populate users in your organization as you type. Select the user you wish to chat with. When prompted, type the name of a user or group in the To: field. This field should populate users in your organization as you type. Select the user you wish to chat with. Type your message in the Type a new message field in the chat window. Type your message in the Type a new message field in the chat window. Video and Audio Calling You can perform Video and Audio Calling to other members on Microsoft Teams in your organization Select the Calls tab from the left menu. Select the Calls tab from the left menu. Select Make a call , then type in the name of the user in your organization you wish to chat with. When prompted, type the name of a user or group in the To: field. This field should populate users in your organization as you type. Select the user you wish to chat with. Type your message in the Type a new message field in the chat window. Type your message in the Type a new message field in the chat window. Video and Audio Calling You can perform Video and Audio Calling to other members on Microsoft Teams in your organization Select the Calls tab from the left menu. Select the Calls tab from the left menu. Select Make a call , then type in the name of the user in your organization you wish to call, or choose from the list of Suggested users. Select Make a call , then type in the name of the user in your organization you wish to call, or choose from the list of Suggested users. Select the Phone icon for an audio call, or the Video Camera icon for a video call. Note: Video or Audio call during a direct chat by selecting the Video Camera or Phone icon from the top right corner of the chat. Select the Phone icon for an audio call, or the Video Camera icon for a video call. Note: Video or Audio call during a direct chat by selecting the Video Camera or Phone icon from the top right corner of the chat. Calendar The Calendar tab in Microsoft Teams shows your personal Office 365 Exchange Online calendar. If you have any meetings on your calendar that are scheduled through Microsoft Teams, you can join the meeting directly from the Calendar tab. Note: The Microsoft Teams Calendar tab doesn't work for users with stand-alone Teams licenses or any users that aren't licensed for Exchange Online. Activity tab The Activity tab allows you to view activity that occurs within Microsoft Teams. You can customize what appears in your Feed by modifying the settings for your account. Additional resources To learn more about Microsoft Teams and how to get started, see Microsoft Teams Quick Start . To learn more about managing Microsoft Teams as an administrator, see Manage Teams settings for your organization . Updated 5 days ago",
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  {
    "url": "https://docs.rackspace.com/docs/add-a-rackspace-email-group-list",
    "title": "Add A Rackspace Email Group List | Rackspace Documentation",
    "content": "This article shows how to create a group list. Prerequisites Applies to: Administrator Difficulty: Easy Time needed: 5 minutes Tools required: Cloud Office Control Panel access For more information on prerequisite terminology, see Rackspace Email Support Terminology . Group List Overview A group list is a great way to manage users in a select team or group on your domain. There is no limit to the number of internal recipients (addresses within your domain). There is a limit of 250 additional recipients outside of the internal domain. Example : If you have three users on your billing team, you can group them under a single address, like [email protected] , allowing them to communicate billing updates to the whole team easily. Note: The maximum message size for group lists is 5 MB. Step-by-Step Instructions Login to the Rackspace Email Control Panel . Login to the Rackspace Email Control Panel . In the Rackspace Email section, click Group Lists . In the Rackspace Email section, click Group Lists . On the Group Lists page, click Add Group List . On the Group Lists page, click Add Group List . Enter an email address for your group list, enter a subject tag , and select a list type . You can choose to send replies to the sender only or send replies to the entire group list. Enter an email address for your group list, enter a subject tag , and select a list type . You can choose to send replies to the sender only or send replies to the entire group list. Choose whether to send replies to the sender only or to the entire group list . Choose whether to send replies to the sender only or to the entire group list . Select the recipients to include. You can add both internal and external addresses. Select the recipients to include. You can add both internal and external addresses. Select who is authorized to send an email to this group list. Select who is authorized to send an email to this group list. Click Save . Click Save . The new group list will now be active and appear in your list of group addresses. Use the Feedback tab to make any comments or ask questions. You can also contact support for assistance. Updated 5 days ago",
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    "url": "https://www.rackspace.com/node/26769",
    "title": "26769 | Rackspace Documentation",
    "content": "Accelerating AI innovation with Rackspace AI launchpad Evaluate and deploy workloads faster with ready-to-use environments and expert support at every stage of AI adoption. The 2025 Rackspace Sustainability Report See how Rackspace is cutting emissions, scaling renewable energy and driving community programs across the globe. Foundry for AI by Rackpace (FAIR) Success Stories Learn how we’ve helped customers like J. Crew, Convera and Luckie across industries scale AI and deliver results. Microsoft licensing changes now in effect As Microsoft 365 discounts ended, we can help you determine the impact and adapt your strategy to manage your costs.",
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    "url": "https://docs.rackspace.com/docs/manage-email-administrators-with-the-cloud-office-control-panel",
    "title": "Manage Email Administrators With The Cloud Office Control Panel | Rackspace Documentation",
    "content": "This article explains how to add, disable, and delete an administrator through the Cloud Office Control Panel. Note: Managed and Dedicated customers access contacts and permissions via the MyRackspace Portal. For more information, see adding or editing users in the MyRackspace Portal. Add an administrator Log in to the Cloud Office Control Panel . Log in to the Cloud Office Control Panel . Under Common Actions , click Manage Administrators . Under Common Actions , click Manage Administrators . Click Add Admin . Click Add Admin . Enter the following information under Add Administrator : First Name - Enter the administrator's first name. Last Name - Enter the administrator's last name. Username - Enter a unique name for the account. If the username that you enter is used elsewhere on the email hosting system, you are prompted to enter a new username. Email - Enter the administrator's email address. Note: We recommend using an email address that is not hosted under the same account. Phone Number Enter a valid phone number for the administrator. Type - Select the level of security for the administrator: Super - Allows full access to the control panel and includes the ability to create and manage administrator accounts. Standard - Permits the administrator to manage all products and domains under the account while restricting access to account level operations. Limited - Allows access only to the control panel areas that you specify. (You can select the specific areas at the bottom of the screen after selecting Limited . See step 6.) Enter the following information under Add Administrator : First Name - Enter the administrator's first name. Last Name - Enter the administrator's last name. Username - Enter a unique name for the account. If the username that you enter is used elsewhere on the email hosting system, you are prompted to enter a new username. Email - Enter the administrator's email address. Note: We recommend using an email address that is not hosted under the same account. Phone Number Enter a valid phone number for the administrator. Type - Select the level of security for the administrator: Super - Allows full access to the control panel and includes the ability to create and manage administrator accounts. Standard - Permits the administrator to manage all products and domains under the account while restricting access to account level operations. Limited - Allows access only to the control panel areas that you specify. (You can select the specific areas at the bottom of the screen after selecting Limited . See step a new username. Email - Enter the administrator's email address. Note: We recommend using an email address that is not hosted under the same account. Phone Number Enter a valid phone number for the administrator. Type - Select the level of security for the administrator: Super - Allows full access to the control panel and includes the ability to create and manage administrator accounts. Standard - Permits the administrator to manage all products and domains under the account while restricting access to account level operations. Limited - Allows access only to the control panel areas that you specify. (You can select the specific areas at the bottom of the screen after selecting Limited . See step 6.) Super - Allows full access to the control panel and includes the ability to create and manage administrator accounts. Standard - Permits the administrator to manage all products and domains under the account while restricting access to account level operations. Limited - Allows access only to the control panel areas that you specify. (You can select the specific areas at the bottom of the screen after selecting Limited . See step 6.) Select which notifications you want this administrator to receive. Billing Information Product and Service Updates System Alerts Select which notifications you want this administrator to receive. Billing Information Product and Service Updates System Alerts Enter in the following information for Security Settings : Specify whether an administrator is required to use Multi-factor authentication . Specify whether the password never expires or expires in a specified number of days. Select Login restricted to IP address(es) to allow access only from certain IP addresses, such as the office or home network. Enter in the following information for Security Settings : Specify whether an administrator is required to use Multi-factor authentication . Specify whether the password never expires or expires in a specified number of days. Select Login restricted to IP address(es) to allow access only from certain IP addresses, such as the office or home network. If you selected Limited as the type for your newly created administrator, perform the following actions at the bottom of the screen: On the Permissions tab, select the check box for each area to which this limited administrator should have access. By default, limited administrators have access to all domains in the account. To specify which domains the administrator can access, click the Domain Access tab. Use the Filter and Search tools to locate the domains associated with the account. In the Current Domains box, select the domain or domains that you want to allow the administrator to access. To select multiple domains, hold the Ctrl key as you click each domain, and then click Add . To select type for your newly created administrator, perform the following actions at the bottom of the screen: On the Permissions tab, select the check box for each area to which this limited administrator should have access. By default, limited administrators have access to all domains in the account. To specify which domains the administrator can access, click the Domain Access tab. Use the Filter and Search tools to locate the domains associated with the account. In the Current Domains box, select the domain or domains that you want to allow the administrator to access. To select multiple domains, hold the Ctrl key as you click each domain, and then click Add . To select multiple domains, hold the Ctrl key as you click each domain. To remove a domain from the Access-Allowed box, click the domain and then click Remove . If you selected Limited as the type for your newly created administrator, perform the following actions at the bottom of the screen: On the Permissions tab, select the check box for each area to which this limited administrator should have access. By default, limited administrators have access to all domains in the account. To specify which domains the administrator can access, click the Domain Access tab. Use the Filter and Search tools to locate the domains associated with the account. In the Current Domains box, select the domain or domains that you want to allow the administrator to access. To select multiple domains, hold the Ctrl key as you click each domain, and then click Add . To select multiple domains, hold the Ctrl key as you click each domain. To remove a domain from the Access-Allowed box, click the domain and then click Remove . Click Save . Click Save . An email is then sent to the newly created administrator's email address. The email contains instructions for the administrator to log in to their new account and set up their security question and password. Delete an administrator Deleting an administrator removes the admin user from the control panel. If access needs to be granted again, a different Super Administrator must re-create the user. To delete an administrator, log in to the control panel and perform the following steps: Under Common Actions , click Manage Administrators . Select the check box next to each administrator that you want to delete. If you delete the logged-in administrator, you are logged out upon deletion. The account must have at least one administrator. Click Delete . In the confirmation box, click OK . Disable an administrator Disabling administrators removes their ability to log in to the control panel, but it keeps their information visible so that they can be re control panel. If access needs to be granted again, a different Super Administrator must re-create the user. To delete an administrator, log in to the control panel and perform the following steps: Under Common Actions , click Manage Administrators . Select the check box next to each administrator that you want to delete. If you delete the logged-in administrator, you are logged out upon deletion. The account must have at least one administrator. Click Delete . In the confirmation box, click OK . Disable an administrator Disabling administrators removes their ability to log in to the control panel, but it keeps their information visible so that they can be re-enabled in the future. To disable an administrator, log in to the control panel and perform the following steps: Under Common Actions , click Manage Administrators . Under Common Actions , click Manage Administrators . In the Action column for the administrator, click Disable . Note : You can reverse this action by clicking Enable. In the Action column for the administrator, click Disable . Note : You can reverse this action by clicking Enable. In the confirmation popup box, click Delete \"X\" Administrator . (The X corresponds to the number of administrators that you have selected for deletion.) In the confirmation popup box, click Delete \"X\" Administrator . (The X corresponds to the number of administrators that you have selected for deletion.) Updated 5 days ago",
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    "url": "https://www.rackspace.com/applications/iot-edge",
    "title": "Iot Edge | Rackspace Documentation",
    "content": "On this page: Overview Use Cases Case Study Supported Platforms Resources Get Started The adoption of Internet of Things (IoT) continues to fuel innovation across industry segments. Connected, smart devices provide new opportunities to enable organizations to increase efficiency, gain competitive advantages and open new revenue streams. The difference between the innovators and the followers often comes down to who can bring a solution to market first. From smart homes and smart devices to smart factories and everything in between, we can help you bring your vision to life in months, not years. The experts at Rackspace Technology™ work with you from prototype to production, applying our collection of hardware, cloud platforms, application, and analytics accelerators to fast track the development of your IoT solutions. Hardware & Firmware You can’t do Internet of Things without the Thing. Rackspace Technology combines the power of the cloud with the hardware engineering expertise required to successfully complete your IoT or Edge solution. Our reference designs accelerate prototypes while providing a clear path to production of a custom, certified connected smart device. Cloud Platform & Applications A robust cloud platform is responsible for secure, scalable bidirectional communication with your fleet of smart devices, while providing data and insights to your users through your applications. Whether it’s a web dashboard or a mobile application, Rackspace Technology’s experience building cloud-native IoT and Edge applications and the platforms they run on — including in highly regulated environments — will ensure you realize the full value of your investment. Analytics Beyond data visualizations, gain insights that improve business outcomes from your efficient supply chain fleet of connected smart devices, delivered in real-time and enhanced by machine learning. Leverage our team of data architects to design a modern data architecture, built for any volume of data, and elevate the value of your raw data with custom analytics and machine learning models with our data science team. Use Cases New Revenue Streams: Smart Products Accelerate your smart IoT and Edge product development by leveraging our expertise in custom hardware, firmware, cloud native platforms and application development. From concept to deployment, we’ll work alongside your team to bring your smart devices to life in months, not years. Consumer products : from connected thermostats to connected litter boxes, companies across all industries are tapping into new consumer segments with smart products and companion applications. Commercial products : add new lines of business by adopting the SaaS model, build commercial solutions for workforce safety, cargo tracking, efficient and machine learning models with our data science team. Use Cases New Revenue Streams: Smart Products Accelerate your smart IoT and Edge product development by leveraging our expertise in custom hardware, firmware, cloud native platforms and application development. From concept to deployment, we’ll work alongside your team to bring your smart devices to life in months, not years. Consumer products : from connected thermostats to connected litter boxes, companies across all industries are tapping into new consumer segments with smart products and companion applications. Commercial products : add new lines of business by adopting the SaaS model, build commercial solutions for workforce safety, cargo tracking, efficient and smart supply chains, site modeling and occupancy monitoring. Healthcare & life sciences : with the rise of e-medicine and remote care, we’ve enabled companies to enhance healthcare and meet strict regulatory requirements like HIPAA, GDPR and GxP with connected smart medical devices and digital therapeutics Increase Operational Efficiency Improve the efficiency of your business by reducing response times and the need for manual intervention. Gain insight into your processes and control multiple environments remotely through our Industrial IoT and Edge computing solutions. Connected factory: capture telemetry and performance data from equipment and workstations in order to view the health of the factory floor and respond in real-time to equipment failures and production issues Asset tracking : improve logistics with real-time tracking of all of your assets, both within your facilities and across your global supply chain Predictive analytics : prevent production disruptions by analyzing historical data to develop machine learning models for predictive maintenance Remote monitoring : leverage a single pane of glass to view operational health and receive real-time notifications of anomalous events Business Intelligence Turn your IoT device data into actionable business intelligence, delivered in real time and enhanced by machine learning. Untapped data : capture untapped sensor data from the physical world and respond to real-world events in real-time Holistic 360° view : integrate sensor data into your existing data stores to gain end-to-end visibility into your business Intelligent decision making : leverage historical data to build sophisticated analytical and machine learning models to improve forecasting, failure prediction or resource planning IoT and Edge Modernization Modernize your IoT and Edge platforms with cloud native technologies to take advantage of modern architectures and tools, enabling you to automatically scale with demand, release features quickly, and reduce operational complexity. We’ll design a platform to support existing devices as well as provide a flexible foundation for new device versions and product lines. Device management: simplify device provisioning, management, monitoring and istic 360° view : integrate sensor data into your existing data stores to gain end-to-end visibility into your business Intelligent decision making : leverage historical data to build sophisticated analytical and machine learning models to improve forecasting, failure prediction or resource planning IoT and Edge Modernization Modernize your IoT and Edge platforms with cloud native technologies to take advantage of modern architectures and tools, enabling you to automatically scale with demand, release features quickly, and reduce operational complexity. We’ll design a platform to support existing devices as well as provide a flexible foundation for new device versions and product lines. Device management: simplify device provisioning, management, monitoring and Over the Air (OTA) update capabilities. Simplify operations: increase scalability and reliability while reducing operational complexity and costs. Smarter applications: enhance applications with real-time data processing, reporting, alerting and add new features like smart home and smart device integrations. Accelerated innovation: fast track production readiness by leveraging Rackspace Technology IoT Cloud Accelerator. This lays the foundational architecture which solves the undifferentiated problems associated with common patterns around data ingestion, storage, and monitoring of IoT devices. Recognized as a Gartner Magic Quadrant Leader 2020 Magic Quadrant Leader for Public Cloud Infrastructure Professional and Managed Services, Worldwide This is the fourth consecutive year that Rackspace Technology has been named a Leader by Gartner. Gartner’s assessment is performed by the firm’s IT industry analysts and evaluates service providers based on the completeness of their vision and their ability to execute. See more case studies Our Approach Discover a partnership that can help you achieve more – for your people, your business and your customers – today and into the future. Consulting and Advisory Services Professional Services Managed Services Fanatical Experience™ Rackspace Fabric™ Ready to Get Started? We’re on your side, doing what it takes to get the job done right — from the first consultation to your daily operations. Contact us for a free quote. Our Expertise Explore our expert credentials and industry recognition. Recognized leadership Providing innovation and leadership in the technology services industry for 20+ years. Premier Consulting Partner Managed Service Provider DevOps Competency IoT Competency Industrial Software Competency SaaS Competency Data & Analytics Competency Healthcare Competency Travel & Hospitality Competency Retail Competency Power Your Advantage Discover related platforms and solutions to help you achieve smarter business outcomes. Amazon Web Services Experience how AWS’s leading-edge cloud capabilities can help you work smarter, lower costs and innovate with agility — from the first consultation to your daily operations. Contact us for a free quote. Our Expertise Explore our expert credentials and industry recognition. Recognized leadership Providing innovation and leadership in the technology services industry for 20+ years. Premier Consulting Partner Managed Service Provider DevOps Competency IoT Competency Industrial Software Competency SaaS Competency Data & Analytics Competency Healthcare Competency Travel & Hospitality Competency Retail Competency Power Your Advantage Discover related platforms and solutions to help you achieve smarter business outcomes. Amazon Web Services Experience how AWS’s leading-edge cloud capabilities can help you work smarter, lower costs and innovate with agility. Cloud-Native Development Tap into the full benefits of the cloud by building applications with cloud native technologies, modern architectures and automated development workflows. Accelerate results with AI-driven innovation Rackspace Technology helps organizations turn data into impact with production-ready AI solutions built on private, public and hybrid cloud platforms. Our expertise in generative and agentic AI empowers you to deliver secure, scalable and responsible outcomes across your enterprise. Public Cloud Access expert cloud services to design, build, migrate, manage and optimize your public cloud for continual IT innovation. Related Resources Learn more about services to support your IoT and Edge. Rackspace Technology Works with Century Engineering to Create Enhanced IoT Experience to Keep Waterways Clean Rackspace Technology Enhances Big Ass Fans’ IoT Infrastructure Management on AWS The First Ever IoT-enabled Firefighter Helmet Provides 'Superpowers' Through Augmented Reality Rackspace Technology Provided Critical Development to Help Qwake Technology Launch their Groundbreaking C-THRU Solution Ready to start the conversation? Ready to start the conversation? Fill out the form to be connected to one of our experts. Fill out the form to be connected to one of our experts. By submitting this form, I acknowledge that someone from Rackspace Technology will contact me via email or phone to discuss my request. You may withdraw your consent to receive additional information from Rackspace Technology at any time. Information collected in this form is subject to the Rackspace Technology Privacy Notice . Rackspace Technology Support To create a ticket or chat with a specialist regarding your account, log into your account. Legacy Datapipe One (Service Now) Rackspace Sovereign Services UK Support Phone 1-800-961-4454 International Support +1-512-361-4935 Help Documentation Support Documentation API Documentation System status Email & Apps system status Rackspace system status Rackspace Technology Careers Rackspace Technology accelerates the value of the cloud during every phase of a . You may withdraw your consent to receive additional information from Rackspace Technology at any time. Information collected in this form is subject to the Rackspace Technology Privacy Notice . Rackspace Technology Support To create a ticket or chat with a specialist regarding your account, log into your account. Legacy Datapipe One (Service Now) Rackspace Sovereign Services UK Support Phone 1-800-961-4454 International Support +1-512-361-4935 Help Documentation Support Documentation API Documentation System status Email & Apps system status Rackspace system status Rackspace Technology Careers Rackspace Technology accelerates the value of the cloud during every phase of a customer’s digital transformation. Join us on our mission.",
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    "url": "https://docs.rackspace.com/docs/delete-a-rackspace-email-mailbox",
    "title": "Delete A Rackspace Email Mailbox | Rackspace Documentation",
    "content": "This article explains how to delete a Rackspace email mailbox in your Cloud Office Control Panel. Prerequisites Applies to: Administrator Difficulty: Easy Time needed: 5 minutes Tools required: Cloud Office Control Panel access For more information about prerequisite terminology, see Cloud Office support terminology . Block access versus delete Some of the differences between blocking access to a mailbox and deleting a mailbox include the following ones: Blocking a mailbox prevents users from accessing it. It remains on your account, and you continue getting billed for that mailbox while retaining its previous data and receiving new mail sent to it. Blocking a mailbox prevents users from accessing it. It remains on your account, and you continue getting billed for that mailbox while retaining its previous data and receiving new mail sent to it. Deleting a mailbox removes that mailbox and all its data from the Rackspace servers. Deleting a mailbox removes that mailbox and all its data from the Rackspace servers. If you need any of the data in the mailbox, you must export it before deletion, performing the data export through a local mail client , such as Outlook®. Delete a mailbox Perform the following steps to delete a mailbox: Log in to the Cloud Office Control Panel by using your Rackspace Cloud Office admin ID and password. Log in to the Cloud Office Control Panel by using your Rackspace Cloud Office admin ID and password. In the Rackspace Email section, click Mailboxes . In the Rackspace Email section, click Mailboxes . If you have more than one domain, select the domain that contains the mailbox that you want to delete. If you have more than one domain, select the domain that contains the mailbox that you want to delete. Click Manage to the right of the mailbox you want to delete. Click Manage to the right of the mailbox you want to delete. Click DELETE MAILBOX in the upper-right corner. Click DELETE MAILBOX in the upper-right corner. A pop-up message appears informing you of what services and data the operation deletes. After you review the information and want to continue deleting the mailbox, click YES, DELETE MAILBOX . Warning: You can recover a deleted mailbox for up to 14 days. For instructions, see Recover a deleted mailbox . A pop-up message appears informing you of what services and data the operation deletes. After you review the information and want to continue deleting the mailbox, click YES, delete. Click DELETE MAILBOX in the upper-right corner. Click DELETE MAILBOX in the upper-right corner. A pop-up message appears informing you of what services and data the operation deletes. After you review the information and want to continue deleting the mailbox, click YES, DELETE MAILBOX . Warning: You can recover a deleted mailbox for up to 14 days. For instructions, see Recover a deleted mailbox . A pop-up message appears informing you of what services and data the operation deletes. After you review the information and want to continue deleting the mailbox, click YES, DELETE MAILBOX . Warning: You can recover a deleted mailbox for up to 14 days. For instructions, see Recover a deleted mailbox . The mailbox list displays, and you can see that the mailbox is no longer on the list. The mailbox list displays, and you can see that the mailbox is no longer on the list. Delete multiple mailboxes Perform the following steps to delete multiple mailboxes: Log in to the Cloud Office Control Panel by using your Rackspace Cloud Office admin ID and password. In the Rackspace Email section, click Mailboxes . If you have multiple domains, select the domain that contains the mailbox that you want to delete. Check the box to the left of all the mailboxes you intend to delete. Expand the Select Action menu at the bottom of the mailbox list, and select Delete mailboxes A pop-up message appears confirming the services and data selected. After you review the information and want to continue deleting the mailbox, click Delete # mailboxes . The mailbox list appears, so you can confirm that the mailbox disappeared from the list. Updated 5 days ago",
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    "url": "https://www.rackspace.com/cloud/vmware/elastic-engineering",
    "title": "Elastic Engineering | Rackspace Documentation",
    "content": "Business Challenge Cloud technology has changed the way organizations operate for the better, but there is still one key ingredient needed to truly leverage the benefits: human expertise. There is no doubt as to the importance that human expertise plays in the evolution of cloud technology. Without the right skills and know-how among an IT workforce, organizations will struggle to keep pace in a world that is rapidly changing. Rackspace Elastic Engineering for VMware enables you to scale your IT organization, transform your VMware multicloud environment and streamline operating models. With Rackspace Elastic Engineering for VMware, the same team of cloud experts is assigned to work with your team to optimize your VMware workload migrations and accelerate innovation in the cloud. You’ll benefit from: On-demand access to guidance and help Shared knowledge and resources A consistent team of VMware experts Agile support and engineering for VMware Unlock the full power of VMware Get the most out of your VMware investment Cloud migrations We’ll help you migrate to VMware multicloud environments to one of our data centers, a third-party data center, or to any of the hyperscale clouds supporting VMware. We leverage best-practices developed over the course of 15 years managing and migrating VMware workloads with tools such as: VMware HCX VMware Site Recovery VMware vSphere vMotion Zerto Virtual Replication DevOps and automation Leverage automation and tools for a CI/CD pipeline that helps you get to market faster: vRealize Automation vRealize Orchestrator Architecture buildouts Build a solid VMware Cloud Multicloud Environment with: Software Defined Data Center Tanzu ESX / NSX / vSAN High reliability Build on high-availability platforms, including: Dedicated and shared VMware Cloud™ on AWS Azure VMware solutions Google VMware Cloud Engine Optimize environments You can count on our VMware expertise to help you optimize your VMware environments so they’re running at peak performance. Improve security Take advantage of the security capabilities built into various VMware technologies to secure your environment. Carbon Black NSX Service Defined Firewalls SASE/SD-WAN Achieve operational efficiencies We’ve taken consumption-computing to a new level by extending beyond infrastructure. Rather than committing to long term support or professional services contracts that with no flexibility, you receive a flexible pool of hours you can scale up or down monthly to use as you need them across any of the Elastic Engine for VMware Services. You’ll achieve our VMware expertise to help you optimize your VMware environments so they’re running at peak performance. Improve security Take advantage of the security capabilities built into various VMware technologies to secure your environment. Carbon Black NSX Service Defined Firewalls SASE/SD-WAN Achieve operational efficiencies We’ve taken consumption-computing to a new level by extending beyond infrastructure. Rather than committing to long term support or professional services contracts that with no flexibility, you receive a flexible pool of hours you can scale up or down monthly to use as you need them across any of the Elastic Engine for VMware Services. You’ll achieve greater operational efficiencies with a modern, agile support model that can optimize costs to fit your business model and financial needs. Support for traditional and modern applications If you’re looking to leverage VMware with your traditional applications, we’ll help you migrate “as-is,” without modifying applications, refactoring code or resolving configuration differences. Or if you’re ready for a “cloudier” approach, we’ll help you modernize and migrate your VMware workloads to the appropriate platform and location. See more case studies Our approach Discover a partnership that can help you achieve more – for your people, your business and your customers – today and into the future. Consulting and Advisory Services Professional Services Managed Services Fanatical Experience Rackspace Fabric Ready to Start the Conversation? We’re experts on your side, doing what it takes to get the job done right — from the first consultation to your daily operations. Our Expertise Explore our expert credentials and industry recognition. Recognized leadership Providing innovation and leadership in the technology services industry for +15 years. Three-time recipient of the VMware Partner Innovation Award VMware Cloud™ Verified Partner VMware Premiere Service Provider VMware Global Integrate Public Clouds Partner of the Year VMware Principal Partner Cloud Provider One of VMware’s largest service providers with VMware-validated full SDDC architectures Supported VMware Platforms and Technologies Discover the VMware platforms and technologies we can help you with to achieve smarter business outcomes VMware As a VMware Cloud Service Provider Pinnacle partner, Rackspace Technology delivers fully managed VMware Cloud Foundation™ solutions to help optimize performance, lower costs and ensure compliance. Amazon Web Services Experience how AWS’s leading-edge cloud capabilities can help you work smarter, lower costs and innovate with agility. Private Cloud Achieve optimized performance, improved agility and cost savings — along with the strong security, compliance and control capabilities of private cloud. Multic One of VMware’s largest service providers with VMware-validated full SDDC architectures Supported VMware Platforms and Technologies Discover the VMware platforms and technologies we can help you with to achieve smarter business outcomes VMware As a VMware Cloud Service Provider Pinnacle partner, Rackspace Technology delivers fully managed VMware Cloud Foundation™ solutions to help optimize performance, lower costs and ensure compliance. Amazon Web Services Experience how AWS’s leading-edge cloud capabilities can help you work smarter, lower costs and innovate with agility. Private Cloud Achieve optimized performance, improved agility and cost savings — along with the strong security, compliance and control capabilities of private cloud. Multicloud Enable multicloud and hybrid cloud to improve performance and optimize costs, so you can put your core business first. Cloud Adoption and Migration Adopt clouds and ease migration to accelerate innovation and optimize performance. Cloud FinOps Gain cloud transparency, reduce waste and drive savings with FinOps. Security Let our certified security experts to secure your environments, helping you build efficiencies that let you deliver your future. Learn more about Rackspace Services for VMware VMware Optimization Discovery & Consultation Rackspace Elastic Engineering for VMware Ready to start the conversation? Ready to start the conversation? Fill out the form to be connected to one of our experts. Fill out the form to be connected to one of our experts. By submitting this form, I acknowledge that someone from Rackspace Technology will contact me via email or phone to discuss my request. You may withdraw your consent to receive additional information from Rackspace Technology at any time. Information collected in this form is subject to the Rackspace Technology Privacy Notice . Rackspace Technology Support To create a ticket or chat with a specialist regarding your account, log into your account. Legacy Datapipe One (Service Now) Rackspace Sovereign Services UK Support Phone 1-800-961-4454 International Support +1-512-361-4935 Help Documentation Support Documentation API Documentation System status Email & Apps system status Rackspace system status Rackspace Technology Careers Rackspace Technology accelerates the value of the cloud during every phase of a customer’s digital transformation. Join us on our mission.",
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    "url": "https://docs.rackspace.com/docs/delete-secret-key",
    "title": "Delete Secret Key | Rackspace Documentation",
    "content": "Delete Secret Key To delete secret keys click Delete button next to the secret key. Confirm the action on the pop-up window. The namespace details page provides the confirmation on the deleted secret key page. Updated 5 days ago",
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    "url": "https://www.rackspace.com/responsibility/",
    "title": "Responsibility | Rackspace Documentation",
    "content": "Our commitment to corporate sustainability Since our inception, Rackspace Technology has built a rich history focused on sustainability. Our latest Environmental, Social and Governance Report goes into great detail about all that we’re doing to build and promote a sustainable future. This report highlights our recent creation of a new role within senior leadership of President of Technology and Sustainability. It also shines light on recent industry recognition we’ve received for our efforts to promote sustainability and conserve resources. Download your copy of the 2025 Sustainability Report. Download now Executing a sustainability strategy built on minimizing waste and maximizing efficiency Our sustainability strategy is built on our commitment to giving more than we take from our planet. One way we bring this commitment to life is through the adoption of renewable energy and adherence to conservation practices across all our facilities. Our dedication to sustainability extends beyond our immediate operations. We also place a strong focus on the development and delivery of innovative solutions that minimize waste and promote efficiency for our customers. By developing and offering customer solutions that emphasize efficiency, we advance our own sustainability goals while leading the way in the delivery of innovative, eco-friendly technologies. Read Rackspace Technology UK Carbon Reduction Plan (CRP) → Download Rackspace Technology Environmental Policy → Incorporating sustainability into partner agreements Environmental sustainability is central to our agreements with external partners. We strive to engage with suppliers who adhere to stringent standards against the use of conflict minerals, and who embrace full lifecycle sustainability in their products and services. We actively seek to ensure that each link in our supply chain embodies our commitment to sustainability. This means selecting suppliers who strive to minimize environmental impacts while upholding strong social and governance standards. Sustainability in action Industry recognition Over the course of 2023, we were proud of the recognition bestowed upon us by our industry peers. Recent accolades include: Being named the AWS North America Sustainability Partner of the Year Receiving recognition at the ESGBusiness Awards Recognition of Srini Koushik, our President of Technology and Sustainability, by SustainableIT.org Receiving the VMware 2023 Lifecycle Services Award for the Americas region Our move to a more efficient office Our transition to a new facility for our San Antonio headquarters will result in a reduced carbon footprint. We expect to see a reduction of 6,007 tons of Scope 1 and Scope 2 CO2 emissions. This will contribute to a 5% overall reduction in CO2 emission, based on 2022 data. Partnerships with Dell and North America Sustainability Partner of the Year Receiving recognition at the ESGBusiness Awards Recognition of Srini Koushik, our President of Technology and Sustainability, by SustainableIT.org Receiving the VMware 2023 Lifecycle Services Award for the Americas region Our move to a more efficient office Our transition to a new facility for our San Antonio headquarters will result in a reduced carbon footprint. We expect to see a reduction of 6,007 tons of Scope 1 and Scope 2 CO2 emissions. This will contribute to a 5% overall reduction in CO2 emission, based on 2022 data. Partnerships with Dell and VMware We have a lengthy track record of maintaining a focus on sustainability with two industry leaders: Dell Technologies and VMware. By outfitting over 40 global data centers with Dell hardware, we have helped to lower energy demands and operating costs for customers. Our collaboration with VMware helps customers leverage next-generation cloud technologies in conjunction with VMware solutions. 2025 Sustainability Report Delivering solutions that drive innovation and positive impact See how we have deepened our emissions measurement capabilities, enhanced operational efficiency across key facilities and expanded the role our services play in helping customers pursue their own sustainability goals. Ready to start the conversation? We’re experts on your side, doing what it takes to get the job done right — from the first consultation to your daily operations.",
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    "url": "https://docs.rackspace.com/docs/upgrade-to-rackspace-email-plus",
    "title": "Upgrade To Rackspace Email Plus | Rackspace Documentation",
    "content": "This article provides instructions for upgrading your Rackspace Email users to Rackspace Email Plus. For more information about Rackspace Email Plus, see Rackspace Email Plus featuring Cloud Drive . Prerequisites Applies to: Administrator Difficulty: Easy Time needed: 15 minutes Tools required: Cloud Office Control Panel access For more information about prerequisite terminology, see Cloud Office support terminology . Compare Rackspace Email and Rackspace Email Plus Rackspace Email Plus offers more storage and versatility than Rackspace Email. The following table provides a comparison of Rackspace Email and Rackspace Email Plus features: Upgrade your Rackspace Email users to Rackspace Email Plus Log in to the Cloud Office Control Panel . Log in to the Cloud Office Control Panel . In the Rackspace Email section, click Rackspace Email Plus . In the Rackspace Email section, click Rackspace Email Plus . If you have multiple domains, select the domain for which you want to upgrade. Note: This upgrade applies to the entire domain. You cannot upgrade individual users. After selecting the domain you want to upgrade, a short video explains the benefits of Rackspace Email Plus . If you have multiple domains, select the domain for which you want to upgrade. Note: This upgrade applies to the entire domain. You cannot upgrade individual users. After selecting the domain you want to upgrade, a short video explains the benefits of Rackspace Email Plus . After you review the information on this page, click Upgrade Domain . Warning: Allow the upgrade to complete before making any other changes. Each mailbox takes seconds to upgrade. When the domain has upgraded to Rackspace Email Plus, the mailbox list page appears, and the following message appears: Success! All Rackspace Email users on yourdomainexample.com have been upgraded to Rackspace Email Plus . After you review the information on this page, click Upgrade Domain . Warning: Allow the upgrade to complete before making any other changes. Each mailbox takes seconds to upgrade. When the domain has upgraded to Rackspace Email Plus, the mailbox list page appears, and the following message appears: Success! All Rackspace Email users on yourdomainexample.com have been upgraded to Rackspace Email Plus . Updated 5 days ago",
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    "url": "https://docs.rackspace.com/docs/transfer-a-domains-email-services-to-another-account",
    "title": "Transfer A Domains Email Services To Another Account | Rackspace Documentation",
    "content": "You can transfer a domain's email services from one account to another without starting a ticket or coordinating with Rackspace Support and Account Management. Use the following steps to accomplish this task through your Control Panel: Note: This transfer is purely administrative. Performing the transfer does not affect existing mail data or mail delivery. Initiate a domain transfer Log in to the Rackspace Email Control Panel . Log in to the Rackspace Email Control Panel . Scroll down to the Domains section and click Domains . Scroll down to the Domains section and click Domains . In the domain list, locate the domain that you want to move to another account. In the domain list, locate the domain that you want to move to another account. Within the Transfer column on the right, click Start . The Start Transfer page displays. 📘 Note: The Transfer column can be hidden or displayed for limited administrators. You set its visibility through the Permissions tab on the Add/Edit Admins page. Within the Transfer column on the right, click Start . The Start Transfer page displays. Note: The Transfer column can be hidden or displayed for limited administrators. You set its visibility through the Permissions tab on the Add/Edit Admins page. Review the steps to transfer the domain and then click Start Transfer . The Start Transfer page updates to show a URL (available for 24 hours) that you can email to the administrator of the destination account. 📘 Note: You can click the Cancel Transfer button at any time to cancel the transfer. Review the steps to transfer the domain and then click Start Transfer . The Start Transfer page updates to show a URL (available for 24 hours) that you can email to the administrator of the destination account. Note: You can click the Cancel Transfer button at any time to cancel the transfer. Accept a domain transfer To finalize the domain transfer, the administrator of the destination account performs the following steps: Use the provided domain transfer URL to log into the Email Control Panel . Click Finish Transfer . Updated 5 days ago",
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  {
    "url": "https://www.rackspace.com/data/data-lakes",
    "title": "Data Lakes | Rackspace Documentation",
    "content": "On this page: Overview Features Success story Get started The unprecedented volume, velocity and variety of the data being produced today will continue to grow exponentially with time. You don’t know what’s to come, so don’t get locked into the decisions you make now. Cloud data lakes can ensure your data is there for you – when and how you’ll need it. With the right planning, design and governance, cloud data lakes can process data in any format at petabyte scale. We’ll help you imagine the possibilities, identify use cases and speed your time to value with reference architectures and accelerators. And with our expertise and experience, we can get you to a minimum viable product (MVP) state in weeks rather than months. Features Unstructured data Get the most out of even your most organizationally complicated data such as audio, video, images and metadata Derive insights that matter with the right data management and analytics technologies. Capture all of your raw data – structured, semi-structured or unstructured – so you can process it when you need it Big data Derive real-time insights that matter Actively monitor customer engagement and interaction React quickly to fraud alerts and security threats Machine learning Discover a rich ecosystem of tools and access libraries of predictive analytics Make automated recommendations Take preemptive action Streamline decision making Solve: Insights for your path forward 4 Strategies to Avoid the Data Swamp Organizations are increasingly eager to monetize their mountains of data. There are many ways to make that happen. See More Case Stories Ready to Get Started? We’re experts on your side, doing what it takes to get the job done right — from the first consultation to your daily operations. Our Approach Discover a partnership that can help you achieve more – for your people, your business and your customers – today and into the future. Consulting and Advisory Services Professional Services Managed Services Fanatical Experience™ Rackspace Fabric™ Our Expertise Explore our expert credentials and industry recognition. Power your advantage Discover related technology platforms and solutions to help you achieve smarter business outcomes. AWS Data Maximize the value of your data and the power of AWS cloud with the experience and expertise you need from Rackspace Technology. Google Cloud Data Mobilize the power of Google Cloud data, backed by deep experience and expertise that can help you maximize its value. Microsoft Azure Data Make the most of Microsoft Azure for innovation, agility, cost savings and operational efficiency. Un your customers – today and into the future. Consulting and Advisory Services Professional Services Managed Services Fanatical Experience™ Rackspace Fabric™ Our Expertise Explore our expert credentials and industry recognition. Power your advantage Discover related technology platforms and solutions to help you achieve smarter business outcomes. AWS Data Maximize the value of your data and the power of AWS cloud with the experience and expertise you need from Rackspace Technology. Google Cloud Data Mobilize the power of Google Cloud data, backed by deep experience and expertise that can help you maximize its value. Microsoft Azure Data Make the most of Microsoft Azure for innovation, agility, cost savings and operational efficiency. Unstructured Data Utilize unstructured data to gain insights that raise your revenue, drive customer experiences and power business success. Accelerate results with AI-driven innovation Rackspace Technology helps organizations turn data into impact with production-ready AI solutions built on private, public and hybrid cloud platforms. Our expertise in generative and agentic AI empowers you to deliver secure, scalable and responsible outcomes across your enterprise. Data Management Accelerate data optimization while helping to ensure security, uptime and seamless access across your organization. Data Modernization Make predictive decisions that accelerate innovation and increase ROI with integrated data architectures and AI. Related resources Learn more about how we’re solving with data lakes. Is Your Customer Data Ready for AI? Is Your Customer Data Ready for AI? Data Analysis Requires a New Mindset. Here's How to Get There. Data Analysis Requires a New Mindset. Here's How to Get There. A Field Guide to Data Bodies of Water A Field Guide to Data Bodies of Water Ready to get started? Ready to get started? Fill out the form to be connected to one of our experts. Fill out the form to be connected to one of our experts. By submitting this form, I acknowledge that someone from Rackspace Technology will contact me via email or phone to discuss my request. You may withdraw your consent to receive additional information from Rackspace Technology at any time. Information collected in this form is subject to the Rackspace Technology Privacy Notice . Rackspace Technology Support To create a ticket or chat with a specialist regarding your account, log into your account. Legacy Datapipe One (Service Now) Rackspace Sovereign Services UK Support Phone 1-800-961-4454 International Support +1-512-361-4935 Help Documentation Support Documentation API Documentation System status Email & Apps system status Rackspace system status Rackspace Technology Careers Rackspace Technology accelerates the value of email or phone to discuss my request. You may withdraw your consent to receive additional information from Rackspace Technology at any time. Information collected in this form is subject to the Rackspace Technology Privacy Notice . Rackspace Technology Support To create a ticket or chat with a specialist regarding your account, log into your account. Legacy Datapipe One (Service Now) Rackspace Sovereign Services UK Support Phone 1-800-961-4454 International Support +1-512-361-4935 Help Documentation Support Documentation API Documentation System status Email & Apps system status Rackspace system status Rackspace Technology Careers Rackspace Technology accelerates the value of the cloud during every phase of a customer’s digital transformation. Join us on our mission.",
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    "url": "https://docs.rackspace.com/docs/create-a-dmarc-policy",
    "title": "Create A Dmarc Policy | Rackspace Documentation",
    "content": "DNS systems use Domain-based Message Authentication, Reporting, and Conformance (DMARC) in conjunction with SPF and DKIM to combat email spoofing. Spoofing occurs when a scammer uses your domain in the From field of an email to impersonate one of your users. DMARC uses a policy that your email provider gives. This policy tells the receiving email host how to treat emails sent from your domain based on the criteria that you set. This mechanism also gives visibility into reports on what your domain is sending and how receiving hosts treat that mail. This article shows how to create a DMARC policy to use with Cloud Office. Prerequisites Applies to: Administrator Difficulty: Moderate Time needed: 24-48 hours for DNS record changes to propagate Tools required: DNS host Administrator access For more information about prerequisite terminology, see Cloud Office support terminology . If you prefer a video tutorial, see Rackspace Email - DMARC / DKIM: What It Is & How to Setup . DMARC enforces SPF and DKIM . DMARC is useful only if you have already set up SPF and DKIM records. Before creating your DMARC policy, you must perform the following tasks: Create an SPF record policy Create a DKIM record Create a DMARC record policy. Considerations for DMARC To set up DMARC the way that works best for your needs, answer these questions: How do you want questionable mail handled? Decide whether you want the system to reject a questionable email outright or classify it as a soft fail , which means that the system further scrutinizes the email or sends it to spam. Who should receive DMARC reports? When the receiving host processes mail that comes from the domain, the host generates reports and sends them to the address specified in the DMARC policy. Parts of a DMARC policy The policy definition is the following: dmarc : Identifies the TXT record as a DMARC policy. v=DMARC1 : Indicates the version of DMARC used. p=quarantine : Determines the policy action. none : Do nothing or report only. quarantine : Treat the mail as spam. reject : Refuse mail that fails DKIM and SPF. none : Do nothing or report only. quarantine : Treat the mail as spam. reject : Refuse mail that fails DKIM and SPF. rua= : Identifies the destination for the aggregate reports. p Parts of a DMARC policy The policy definition is the following: dmarc : Identifies the TXT record as a DMARC policy. v=DMARC1 : Indicates the version of DMARC used. p=quarantine : Determines the policy action. none : Do nothing or report only. quarantine : Treat the mail as spam. reject : Refuse mail that fails DKIM and SPF. none : Do nothing or report only. quarantine : Treat the mail as spam. reject : Refuse mail that fails DKIM and SPF. rua= : Identifies the destination for the aggregate reports. pct=100 Specifies how much traffic to subject to policy validation. Create a DMARC policy in your DNS settings Note: If Rackspace does not host your DNS, you need access to your DNS provider to add the DMARC policy. If you do not know who hosts your DNS, see Find DNS host . To add your DMARC policy as a TXT record in the Control Panel, follow these steps: Log in to the Cloud Office Control Panel. Log in to the Cloud Office Control Panel. In the Domains section of the home page, click the DNS settings link. In the Domains section of the home page, click the DNS settings link. On the DNS Settings page, click the domain for which you want to add this record. On the DNS Settings page, click the domain for which you want to add this record. Under the Advanced Settings section, select DNS records . Under the Advanced Settings section, select DNS records . Under Hosting Records , click Add Additional Record . Under Hosting Records , click Add Additional Record . Select TXT Record for the record type, and enter the following values, replacing the email address example with your chosen reporting address: Type : TXT Hostname : _dmarc Destination : v=DMARC1; p=none; rua=mailto: [email protected] Priority : NA TTL : 3600 seconds or lowest allowed Select TXT Record for the record type, and enter the following values, replacing the email address example with your chosen reporting address: Type : TXT Hostname : _dmarc Destination : v=DMARC1; p=none; rua=mailto: [email protected] Priority : NA TTL : 3600 seconds or lowest allowed Click Add Record . Click Add Record . Your new settings take 24 to 48 hours to propagate. For more information on propagation, see DNS propagation . Select an aggregator Your DM none; rua=mailto: [email protected] Priority : NA TTL : 3600 seconds or lowest allowed Select TXT Record for the record type, and enter the following values, replacing the email address example with your chosen reporting address: Type : TXT Hostname : _dmarc Destination : v=DMARC1; p=none; rua=mailto: [email protected] Priority : NA TTL : 3600 seconds or lowest allowed Click Add Record . Click Add Record . Your new settings take 24 to 48 hours to propagate. For more information on propagation, see DNS propagation . Select an aggregator Your DMARC policy is more valuable when you use an aggregator to help filter the content of the returned reports. Without an aggregator, the reports are in an XML format and are virtually unreadable. An aggregator formats this information and sends out weekly reports to the email address specified. The weekly report contains the sending source (domain or IP address) and information about whether the message passed or failed SPF and DKIM. This information enables you to monitor your domain activity and helps to prevent spoofing and domain abuse. Following are some top reporting aggregators, based on suggestions from https://dmarc.org/resources/products-and-services/ : dmarcian 250OK Agari Updated 5 days ago",
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  {
    "url": "https://docs.rackspace.com/docs/rackspace-vm-management-guide",
    "title": "Rackspace Vm Management Guide | Rackspace Documentation",
    "content": "VM Management is a patching service with multi-platform compatibility that automates traditionally manual virtual machine (VM) management tasks. The VM Management tool can handle custom patching for a fleet of VMs or an individual VM. This user guide provides information about VM Management, including getting started, configuring, and getting help. Overview VM Management is a patching service with multi-platform compatibility that automates traditionally manual virtual machine (VM) management tasks. The VM Management tool can handle custom patching for a fleet of VMs or an individual VM. This section provides an overview of VM Management features and compatible clouds. Features Compatibility Features The following table describes the main features of VM Management: Compatibility Rackspace designed VM Management to be compatible with the following Rackspace-supported cloud providers: Amazon Web Services (AWS) VMware Google Cloud Platform (GCP) Getting started This section provides information about getting started with VM Management such as enrollment and prerequisites. Review the following sections for more information: Prerequisites Enroll in VM Management Prerequisites Before proceeding, verify that you have the necessary resources to complete integration between your cloud and Rackspace. Review the following list of prerequisites: You have administrator access at your cloud provider. You have administrator access to your Rackspace Customer Portal. You have any necessary permissions at your company. Design your patching groups, patching schedule, and patching policies before starting an integration with VM Management. You should complete patching customizations before integrating with VM Management. Discuss and plan your patching goals with your Rackspace Account Manager and support team. Enroll in VM Management You must enroll in VM Management before you can begin integration with your virtual machines. Use the following steps to enroll in VM Management: Log in to your Rackspace account at manage.rackspace.com . Open the drop-down menu in the upper-left corner of the portal and select VM Management. Read the information provided about VM Management and click Learn more about VM Management . These steps create a ticket instructing Rackspace support to enable VM Management on your account. After Rackspace processes your ticket, your Rackspace Account Manager notifies you when VM Management has been enabled on your account. Configure Rackspace VM Management This section provides information about configuring your cloud with VM Management. Configure VM management for Amazon Web Services Prerequisites Access the AWS Console VM Management integration with AWS Integrate VMM with a new AWS EC2 instance Integ Open the drop-down menu in the upper-left corner of the portal and select VM Management. Read the information provided about VM Management and click Learn more about VM Management . These steps create a ticket instructing Rackspace support to enable VM Management on your account. After Rackspace processes your ticket, your Rackspace Account Manager notifies you when VM Management has been enabled on your account. Configure Rackspace VM Management This section provides information about configuring your cloud with VM Management. Configure VM management for Amazon Web Services Prerequisites Access the AWS Console VM Management integration with AWS Integrate VMM with a new AWS EC2 instance Integrate VMM with an existing AWS EC2 instance Locate your Rackspace Patch Groups in AWS Prerequisites Access the AWS Console VM Management integration with AWS Integrate VMM with a new AWS EC2 instance Integrate VMM with an existing AWS EC2 instance Locate your Rackspace Patch Groups in AWS Configure VM management for Google Cloud Platform Prerequisites Access the Google Cloud Platform Console VM Management integration with Google Cloud Platform Integrate VMM with a new GCP VM instance Prerequisites Access the Google Cloud Platform Console VM Management integration with Google Cloud Platform Integrate VMM with a new GCP VM instance Rackspace patch groups Configure VM management for Amazon Web Services This guide provides steps for setting up VM Management to manage your EC2 instances on Amazon Web Services (AWS). Prerequisites Access the AWS Console VM Management integration with AWS Integrate VMM with a new AWS EC2 instance Integrate VMM with an existing AWS EC2 instance Locate your Rackspace Patch Groups in AWS Ensure you have satisfied the following list of requirements before proceeding: You must enable VM Management on your account before you can proceed with an EC2 integration. See Enroll in VM Management for instructions on activating VM Management on your account. You must configure your AWS Patching Group before you integrate with VM Management. To configure VM Management for AWS, you must first access the AWS Console. Use the following steps to access the AWS console: Log in to manage.rackspace.com with your Rackspace administrator credentials. Open the drop-down menu in the upper-left corner and select Amazon Web Services. If you have multiple AWS accounts, find the account you plan to integrate with VM Management and click that AWS Console. To integrate with VM Management, you must add the appropriate tags when creating a new EC2 instance or modifying an existing instance. This section describes the necessary details to ensure successful integration, but it doesn’t provide VM Management. To configure VM Management for AWS, you must first access the AWS Console. Use the following steps to access the AWS console: Log in to manage.rackspace.com with your Rackspace administrator credentials. Open the drop-down menu in the upper-left corner and select Amazon Web Services. If you have multiple AWS accounts, find the account you plan to integrate with VM Management and click that AWS Console. To integrate with VM Management, you must add the appropriate tags when creating a new EC2 instance or modifying an existing instance. This section describes the necessary details to ensure successful integration, but it doesn’t provide instructions for any other aspect of the EC2 creation process. Use the following steps to integrate your newly created EC2 instances with VM Management: Begin the process of creating a new EC2 instance within your AWS console . Begin the process of creating a new EC2 instance within your AWS console . At the Add Tags step in the EC2 creation process, create two tags by using the following details for each tag: Key Value rackspace-addon-patching true Patch Group See Rackspace patch groups for available patch groups. At the Add Tags step in the EC2 creation process, create two tags by using the following details for each tag: Finish configuring your EC2 instance. Finish configuring your EC2 instance. Allow two hours for the integration to appear in your Rackspace VM Management Dashboard. Use the following steps to integrate your existing EC2 instances with VM Management: Log in to your AWS console . Log in to your AWS console . Navigate to the EC2 Dashboard within the AWS Console. Navigate to the EC2 Dashboard within the AWS Console. Click Instances . Click Instances . Click the Instance ID of the instance you are integrating with VM Management. Click the Instance ID of the instance you are integrating with VM Management. Select the Tags tab and then click Manage Tags . Select the Tags tab and then click Manage Tags . Create two tags by using the following details for each tag: Key Value rackspace-addon-patching true Patch Group Rackspace patch groups Create two tags by using the following details for each tag: Click Save . Click Save . Allow two hours for the integration to appear in your Rackspace VM Management Dashboard. By default, Rackspace creates four different Patch Group targets in AWS after you enroll in VM Management. These Patch Group targets, which are specific to the Operating System (OS) with which you should pair them, create a tag Tags tab and then click Manage Tags . Select the Tags tab and then click Manage Tags . Create two tags by using the following details for each tag: Key Value rackspace-addon-patching true Patch Group Rackspace patch groups Create two tags by using the following details for each tag: Click Save . Click Save . Allow two hours for the integration to appear in your Rackspace VM Management Dashboard. By default, Rackspace creates four different Patch Group targets in AWS after you enroll in VM Management. These Patch Group targets, which are specific to the Operating System (OS) with which you should pair them, create a tag to use with VM Management. Use the following steps to find your Rackspace Patch Group targets: Access your AWS console . Navigate to Systems Manager within your AWS console. Find and click the Maintenance Window option within the Change Management section in the left-side drop-down menu. Click the Maintenance Window ID that you plan to integrate with VM Management. Click the Targets tab. You now see a table that includes the Rackspace Patch Group Targets. Each target name includes the name of the OS with which you should use it. Configure VM management for Google Cloud Platform This guide provides steps for setting up VM Management to manage your Google Cloud Engine (GCE) virtual machine (VM) instances on Google Cloud Platform (GCP). Prerequisites Access the Google Cloud Platform Console VM Management integration with Google Cloud Platform Integrate VMM with a new GCP VM instance Ensure you have satisfied the following list of requirements before proceeding: You must enable VM Management on your account before you can proceed with a VM integration. See Enroll in VM Management for instructions on activating VM Management on your account. You should complete patch group customizations before integrating with VM Management. Your account manager and support team can help you create a plan that best fits your patching service needs. To configure VM Management for GCP, you must first access the GCP Console. Use the following steps to access the GCP Console: Log in to manage.rackspace.com with your Rackspace administrator credentials. Open the drop-down menu in the upper-left corner and select Google Cloud Platform . If you have multiple GCP accounts, find the account you plan to integrate with VM Management and click that GCP Console. To integrate with VM Management, you must add the appropriate tags when creating a new GCE VM instance or modifying an existing instance. This section describes the necessary details to ensure successful integration, but it doesn’t provide Management for GCP, you must first access the GCP Console. Use the following steps to access the GCP Console: Log in to manage.rackspace.com with your Rackspace administrator credentials. Open the drop-down menu in the upper-left corner and select Google Cloud Platform . If you have multiple GCP accounts, find the account you plan to integrate with VM Management and click that GCP Console. To integrate with VM Management, you must add the appropriate tags when creating a new GCE VM instance or modifying an existing instance. This section describes the necessary details to ensure successful integration, but it doesn’t provide instructions for any other aspect of the VM creation process. Use the following steps to integrate your newly created GCE VM instances with VM Management: Begin the process of creating a new VM instance within your GCP console . Begin the process of creating a new VM instance within your GCP console . Locate the Labels section, click Add label , and then enter the following details: Key Value rackspace-addon-patching This value is case-sensitive and must match exactly. true rackspace-addon-patching-patchgroup See Rackspace patch groups for available patch groups. Locate the Labels section, click Add label , and then enter the following details: Locate the Management, security, disks, networking, sole tenancy sections and expand the drop-down menu. Locate the Management, security, disks, networking, sole tenancy sections and expand the drop-down menu. Locate the Metadata section and enter the following details: Locate the Metadata section and enter the following details: Key Value *Linux:** startup-script-url *Windows:** windows-startup-script-url *Windows:** windows-startup-script-url *Linux:** https://add-ons.manage.rackspace.com/bootstrap/gcp/install.sh *Windows**: https://add-ons.manage.rackspace.com/bootstrap/gcp/install.ps1 *Windows**: https://add-ons.manage.rackspace.com/bootstrap/gcp/install.ps1 VMM for GCP startup script Finish creating your GCE VM instance. Allow two hours for the integration to appear in your Rackspace VM Management Dashboard. Rackspace patch groups To integrate a cloud instance with VM Management, you must use a Rackspace patch group. Patch groups give specific instructions to Rackspace about bootstrap/gcp/install.sh *Windows**: https://add-ons.manage.rackspace.com/bootstrap/gcp/install.ps1 *Windows**: https://add-ons.manage.rackspace.com/bootstrap/gcp/install.ps1 VMM for GCP startup script Finish creating your GCE VM instance. Allow two hours for the integration to appear in your Rackspace VM Management Dashboard. Rackspace patch groups To integrate a cloud instance with VM Management, you must use a Rackspace patch group. Patch groups give specific instructions to Rackspace about when to initiate patching and what type of OS you are patching. These details are critical to ensuring that your patch executes on your intended schedule. The table in this section contains all available OS and patch interval options. Updated 5 days ago",
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    "url": "https://docs.rackspace.com/docs/examples-of-rdbms-and-nosql-databases",
    "title": "Examples Of Rdbms And Nosql Databases | Rackspace Documentation",
    "content": "This article presents several common relational database management systems (RDBMSs) and NoSQL databases. Prerequisite For an introduction to RDBMSs and NoSQL databases, see Properties of RDBMSs and NoSQL databases . Popular relational databases and RDBMSs The following list describes popular SQL and RDBMS databases: Oracle® : An object-relational database management system (DBMS) written in the C++ language. Oracle® : An object-relational database management system (DBMS) written in the C++ language. IBM DB2® : A family of database server products from IBM®. IBM DB2® : A family of database server products from IBM®. SAP ASE® : A business relational database server product for primarily Unix® operating systems. SAP ASE® : A business relational database server product for primarily Unix® operating systems. Microsoft SQL Server® : An RDBMS for enterprise-level databases that supports both SQL and NoSQL architectures. Microsoft SQL Server® : An RDBMS for enterprise-level databases that supports both SQL and NoSQL architectures. Maria DB® : An enhanced, drop-in version of MySQL®. Maria DB® : An enhanced, drop-in version of MySQL®. PostgreSQL® : An enterprise-level, object-relational DBMS that uses procedural languages, such as Perl and Python, in addition to SQL-level code. PostgreSQL® : An enterprise-level, object-relational DBMS that uses procedural languages, such as Perl and Python, in addition to SQL-level code. Popular NoSQL databases The following list describes popular NoSQL databases: MongoDB® : The most popular open-source NoSQL system. MongoDB is a document-oriented database that stores JSON-like documents in dynamic schemas. MongoDB® : The most popular open-source NoSQL system. MongoDB is a document-oriented database that stores JSON-like documents in dynamic schemas. Apache CouchDB® : An open-source, web-oriented database developed by Apache®. CouchDB uses the JSON data exchange format to store its documents; JavaScript for indexing, combining, and transforming documents; and HTTP for its API. Apache CouchDB® : An open-source, web-oriented database developed by Apache®. CouchDB uses the JSON data exchange format to store its documents; JavaScript for database that stores JSON-like documents in dynamic schemas. MongoDB® : The most popular open-source NoSQL system. MongoDB is a document-oriented database that stores JSON-like documents in dynamic schemas. Apache CouchDB® : An open-source, web-oriented database developed by Apache®. CouchDB uses the JSON data exchange format to store its documents; JavaScript for indexing, combining, and transforming documents; and HTTP for its API. Apache CouchDB® : An open-source, web-oriented database developed by Apache®. CouchDB uses the JSON data exchange format to store its documents; JavaScript for indexing, combining, and transforming documents; and HTTP for its API. Apache HBase® : An open-source Apache project developed as a part of Hadoop®. HBase is a column store database written in Java with capabilities similar to those that Google BigTable® provides. Apache HBase® : An open-source Apache project developed as a part of Hadoop®. HBase is a column store database written in Java with capabilities similar to those that Google BigTable® provides. Oracle NoSQL Database® : A proprietary database that supports JSON table and key-value datatypes running on-premise or as a cloud service. Oracle NoSQL Database® : A proprietary database that supports JSON table and key-value datatypes running on-premise or as a cloud service. Apache Cassandra DB® : A distributed database that excels at handling extremely large amounts of structured data. Cassandra DB is also highly scalable. Facebook® created Cassandra DB. Apache Cassandra DB® : A distributed database that excels at handling extremely large amounts of structured data. Cassandra DB is also highly scalable. Facebook® created Cassandra DB. Riak® : An open-source, key-value store database written in Erlang. Riak has built-in fault-tolerance replication and automatic data distribution that enable it to offer excellent performance. Riak® : An open-source, key-value store database written in Erlang. Riak has built-in fault-tolerance replication and automatic data distribution that enable it to offer excellent performance. Objectivity InfiniteGraph® : A highly specialized graph database that focuses on graph data structures. InfiniteGraph, implemented in Java, is useful for finding hidden relationships in big data. Objectivity InfiniteGraph® : A highly specialized graph database that focuses on graph data structures. InfiniteGraph, implemented in Java, is useful for finding hidden relationships in big data. Next tolerance replication and automatic data distribution that enable it to offer excellent performance. Riak® : An open-source, key-value store database written in Erlang. Riak has built-in fault-tolerance replication and automatic data distribution that enable it to offer excellent performance. Objectivity InfiniteGraph® : A highly specialized graph database that focuses on graph data structures. InfiniteGraph, implemented in Java, is useful for finding hidden relationships in big data. Objectivity InfiniteGraph® : A highly specialized graph database that focuses on graph data structures. InfiniteGraph, implemented in Java, is useful for finding hidden relationships in big data. Next step Introduction to MongoDB Use the Feedback tab to make any comments or ask questions. You can also start a conversation with us . Updated 5 days ago",
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    "url": "https://www.rackspace.com/data/aws-data",
    "title": "Aws Data | Rackspace Documentation",
    "content": "On this page: Overview Features Success story Resources Get started Harness the power of AWS for your data with expertise to design, build, and manage your modern data platform with Rackspace Technology. Our certified AWS experts will work with you to architect, migrate, secure, operate and optimize your AWS data environment so you’re empowered with the insights to make data-driven decisions that propel your business forward. Features Database Modernization Leverage a team of AWS certified experts to help you modernize your databases with minimal risk and disruption. Rackspace Services include: Assessment with recommended custom migration solution aligned to your business goals and timeline. \"Lift and Shift\" from on-prem or private cloud environments to AWS. \"Move to Managed\" by migrating Oracle, SQL Server, MySQL, and PostgreSQL databases to fully managed Amazon RDS. \"Break Free\" from commercial and proprietary databases with database transformations to Amazon Aurora. Cloud DBOps services are available for continued support, management, and optimization. Embedded Analytics Empower your team to gain deeper insights from your data by embedding interactive dashboards into your application with Amazon QuickSight. Rackspace Services include: Data & analytics workshop to understand current state and ideate future state Data warehouse and data lake MVPs to accelerate time to insights Interactive dashboards and reports aligned to business and stakeholder needs Powerful and customized insights, predictions and forecasting driven by built-in and customized machine learning models Documentation and training to drive adoption and self-service BI Data Warehouse Migrations Significantly increase performance, lower costs, and accelerate innovation by migrating your on-premise or cloud data warehouse to Amazon Redshift. Rackspace Services include: Assess existing data sources and environment and provide executive report, migration planning and implementation roadmap. Design and build an enterprise grade Modern Analytics platform. Develop pipelines to ingest, transform and store data. Define and create data models, schemas, data translations, and consumption pattern best practices. Interactive dashboards with real-time data refreshes and automate operational and business reporting. ETL Migration & Modernization Improve and streamline your ETL pipelines by leveraging modern serverless integration and scalable architectures with Amazon Glue. Leverage a team of AWS certified experts to help you fast track data modernization in your organization, optimize costs through serverless platforms and build consistent data processing pipelines and patterns. Rackspace Services: Build a unified data catalog to easily find data across your data landscape Migrate legacy ETL pipelines ingest, transform and store data. Define and create data models, schemas, data translations, and consumption pattern best practices. Interactive dashboards with real-time data refreshes and automate operational and business reporting. ETL Migration & Modernization Improve and streamline your ETL pipelines by leveraging modern serverless integration and scalable architectures with Amazon Glue. Leverage a team of AWS certified experts to help you fast track data modernization in your organization, optimize costs through serverless platforms and build consistent data processing pipelines and patterns. Rackspace Services: Build a unified data catalog to easily find data across your data landscape Migrate legacy ETL pipelines to improve ROI, scale, and performance of your pipelines Design and build consistent data transformation patterns Leverage proprietary code conversion tools to automate the migration and transformation of legacy pipelines to modern data pipelines Maximize tooling driven assessments and migrations for upgrading Spark and AWS Glue workflows for improved performance to take advantage of the latest features. Applied AI Solutions Train your data to be intelligent and actionable with Applied AI solutions that improve productivity, create new revenue streams, and transform customer experiences. ​ Rackspace Services include: Intelligent Document Processing (IDP) solutions for turning unstructured documentation into valuable business insights. Computer Vision solutions that enable identification within images, documents ​or video data. Conversational AI solutions that that offer human-like interactions between computers and humans, often in the form of chatbots or voice assistants.​ Forecasting & Prediction solutions that enable organizations to take preemptive action ​ with intelligent estimations around future behaviors ​and events. ​ Anomaly & Pattern Detection solutions involving ​the need to identify clusters of commonality or normal/anomalous distinctions.​ MLOps Foundations Fast track operationalizing the model development lifecycle so your team can build new revenue streams, increase efficiency, and deliver incredible experiences. ​ Team collaboration in a standardized environment Automated model deployment across environments Reproducibility of models and predictions Tools for diagnostics and performance monitoring Model explainability for governance and regulatory compliance DataOps – Rackspace Elastic Engineering for Data Extract the fullest capabilities of your data with operational data management that improves data quality and reduces cycle times for data analytics. Create predictable delivery and change management of data, data models and related artifacts in your data landscape. Gain access to a dedicated team of multi-disciplinary data modernization experts for ongoing architecture and engineering services. Automate data pipeline monitoring backed by 24x7x365 response capabilities from our global Rackspace Technology DataOps team Generative AI Uses the capabilities of artificial intelligence deployment across environments Reproducibility of models and predictions Tools for diagnostics and performance monitoring Model explainability for governance and regulatory compliance DataOps – Rackspace Elastic Engineering for Data Extract the fullest capabilities of your data with operational data management that improves data quality and reduces cycle times for data analytics. Create predictable delivery and change management of data, data models and related artifacts in your data landscape. Gain access to a dedicated team of multi-disciplinary data modernization experts for ongoing architecture and engineering services. Automate data pipeline monitoring backed by 24x7x365 response capabilities from our global Rackspace Technology DataOps team Generative AI Uses the capabilities of artificial intelligence to revolutionize and reshape your approach to discovering, presenting and producing content. Knowledge management: Leverages advanced techniques to transform the way information is retrieved and understood. Semantic search: Lets you transform the process of retrieving documents, images and videos to ensure precise question-and-answer accuracy. Content search: Enables the rapid creation of fresh, new content to meet buyers’ individualized recommendations. Code generation: Enhances the efficiency of the development lifecycle by streamlining code generation using natural-language query tools. Launch a modern data strategy on AWS Unlock Actionable Insights with a Modern Data Strategy on AWS Data can fuel smarter and more profitable business decisions across your business. But to extract actionable insight, you need to overcome challenges such as disparate data sources, unreliable pipelines and a lack of knowledge about the data and its sheer volume. See More Case Studies Ready to Get Started? We’re experts on your side, doing what it takes to get the job done right — from the first consultation to your daily operations. Our approach Discover a partnership that can help you achieve more – for your people, your business and your customers – today and into the future. Consulting and Advisory Services Professional Services Managed Services Fanatical Experience™ Rackspace Fabric™ Our Expertise Explore our expert credentials and industry recognition. A trusted partnership Providing innovation and leadership in the technology services industry for 20+ years. Premier Consulting Partner If you’re looking for AWS experts – you’ve found them! With 15 AWS competencies and 2700+ certifications. Migration Partner of the Year 2021 Managed Service Provider Marketplace Skilled Consulting Partner Amazon EC2 for Windows Server Authorized Commercial Reseller Authorized Government Reseller Amazon EMR Amazon RDS Amazon Redshift AWS CloudFormation Amazon CloudFront AWS Database Migration Service Amazon DynamoDB Amazon QuickSight APN Immersion Days AWS IoT Core AWS ISV Work Explore our expert credentials and industry recognition. A trusted partnership Providing innovation and leadership in the technology services industry for 20+ years. Premier Consulting Partner If you’re looking for AWS experts – you’ve found them! With 15 AWS competencies and 2700+ certifications. Migration Partner of the Year 2021 Managed Service Provider Marketplace Skilled Consulting Partner Amazon EC2 for Windows Server Authorized Commercial Reseller Authorized Government Reseller Amazon EMR Amazon RDS Amazon Redshift AWS CloudFormation Amazon CloudFront AWS Database Migration Service Amazon DynamoDB Amazon QuickSight APN Immersion Days AWS IoT Core AWS ISV Workload Migration AWS Lambda AWS Partner Programs AWS Premier Consulting Partner AWS Public Sector Partner AWS Public Sector Solution Provider AWS Server Migration Service AWS Solution Provider Program Data & Analytics Competency DevOps Competency Education Competency Financial Services Competency Generative AI Competency Healthcare Competency Industrial Software Competency IoT Competency Machine Learning Competency Microsoft Workloads Consulting Competency Migration Competency Oracle Competency Retail Competency SaaS Competency Storage Competency Travel & Hospitality Competency Well Architected Power Your Advantage Discover related solutions to help you achieve smarter business outcomes. Amazon Web Services Experience how AWS’s leading-edge cloud capabilities can help you work smarter, lower costs and innovate with agility. Databases Deploy the right database management systems to maximize the value of your data and increase agility. Data Management Accelerate data optimization while helping to ensure security, uptime and seamless access across your organization. Data Modernization Make predictive decisions that accelerate innovation and increase ROI with integrated data architectures and AI. Next-Gen Data Platforms Accelerate the value of your data and the cloud with leading-edge advisory, professional and managed services for leading next-gen platforms. Accelerate results with AI-driven innovation Rackspace Technology helps organizations turn data into impact with production-ready AI solutions built on private, public and hybrid cloud platforms. Our expertise in generative and agentic AI empowers you to deliver secure, scalable and responsible outcomes across your enterprise. Related Resources Learn more about how we’re solving with AWS Data. Is Your Customer Data Ready for AI? Is Your Customer Data Ready for AI? Multicloud Integration Powers the Intelligent Enterprise Multicloud Integration Powers the Intelligent Enterprise Modern Data Architecture Assessment Ready to get started? Ready to get started? Fill out the form to be connected to one of our experts. Fill out the form to be connected to one of our experts. By submitting this form, I acknowledge that , public and hybrid cloud platforms. Our expertise in generative and agentic AI empowers you to deliver secure, scalable and responsible outcomes across your enterprise. Related Resources Learn more about how we’re solving with AWS Data. Is Your Customer Data Ready for AI? Is Your Customer Data Ready for AI? Multicloud Integration Powers the Intelligent Enterprise Multicloud Integration Powers the Intelligent Enterprise Modern Data Architecture Assessment Ready to get started? Ready to get started? Fill out the form to be connected to one of our experts. Fill out the form to be connected to one of our experts. By submitting this form, I acknowledge that someone from Rackspace Technology will contact me via email or phone to discuss my request. You may withdraw your consent to receive additional information from Rackspace Technology at any time. Information collected in this form is subject to the Rackspace Technology Privacy Notice . Rackspace Technology Support To create a ticket or chat with a specialist regarding your account, log into your account. Legacy Datapipe One (Service Now) Rackspace Sovereign Services UK Support Phone 1-800-961-4454 International Support +1-512-361-4935 Help Documentation Support Documentation API Documentation System status Email & Apps system status Rackspace system status Rackspace Technology Careers Rackspace Technology accelerates the value of the cloud during every phase of a customer’s digital transformation. Join us on our mission.",
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    "url": "https://docs.rackspace.com/docs/export-and-import-email-address-data-using-outlook",
    "title": "Export And Import Email Address Data Using Outlook | Rackspace Documentation",
    "content": "This article describes when you might want to export or import email address data by using Microsoft® Outlook® and includes links to articles with instructions for different Outlook versions on both Windows® and macOS®. Prerequisites Applies to: User Difficulty: Easy Time needed: Dependent on amount of data imported or exported Tools required: Access to the Outlook account that you want to import into or export from For more information about prerequisite terminology, see Cloud Office support terminology . Export or import email address data Some of the scenarios where it is useful to import or export email address data from your Outlook mail client include: Renaming a Rackspace Email address Migration to Microsoft Exchange® or Office 365® Converting a POP account to IMAP Transferring local data to a new device Backing up critical data Regardless of your situation, it is important to back up your email data before making major changes to your email address. After you verify that you have properly exported your email address data, you can make needed changes and then import the data again. Select your version of Outlook for the following specific instructions for exporting and importing email address data by using Outlook: Export email address data from Outlook 2016 for Windows Export email address data from Outlook 2013 for Windows Export email address data from Outlook 2016 for Mac OS Import email address data into Outlook 2016 for Windows Import email address data into Outlook 2013 for Windows Import email address data into Outlook 2016 for Mac OS Updated 5 days ago",
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  {
    "url": "https://docs.rackspace.com/docs/migrating-from-a-pop-server-to-rackspace-email-imap-using-outlook",
    "title": "Migrating From A Pop Server To Rackspace Email Imap Using Outlook | Rackspace Documentation",
    "content": "POP email typically stores messages locally on a computer and removes them from the mail server after a client downloads them. In many cases, you can't migrate this data with our migration tool when it does not exist on your source mail server. This article walks you through performing a manual migration of POP data by using Outlook® to a Rackspace Email account via IMAP. You accomplish this task by adding your new Rackspace Email IMAP account to the same profile that your POP account is on. This change enables you to move all of the locally stored email messages to your new Rackspace Email account. To learn more about the differences between POP and IMAP, see IMAP and POP mail protocol comparison . Prerequisites Before performing the steps, ensure that you have already created mailboxes on the Rackspace environment and updated the MX records so that email routes correctly to Rackspace. Add Rackspace Email mailboxes Change settings For increased security, we recommend that you use our secure (SSL) servers. If your internal system configurations require non-SSL ports, those settings are available in the previously referenced article, IMAP and POP mail protocol comparison . In Outlook, navigate to Account Settings . For example, in Outlook 2013/2016, go to File > Account Settings > Account Settings . In Outlook, navigate to Account Settings . For example, in Outlook 2013/2016, go to File > Account Settings > Account Settings . To add your IMAP account, click New . To add your IMAP account, click New . Enter your name and email address, IMAP for the account type, secure.emailsrvr.com for the incoming and outgoing mail servers, and your user name and password. Enter your name and email address, IMAP for the account type, secure.emailsrvr.com for the incoming and outgoing mail servers, and your user name and password. Select the Remember Password check box if you don't want to type your password each time you launch Outlook. Select the Remember Password check box if you don't want to type your password each time you launch Outlook. Click More Settings . Click More Settings . Click the Outgoing Server tab. Click the Outgoing Server tab. Select the My Outgoing Server (SMTP) Requires Authentication check box. Select the My Outgoing Server (SMTP) Requires Authentication check box. Leave the default setting IMAP for the account type, secure.emailsrvr.com for the incoming and outgoing mail servers, and your user name and password. Select the Remember Password check box if you don't want to type your password each time you launch Outlook. Select the Remember Password check box if you don't want to type your password each time you launch Outlook. Click More Settings . Click More Settings . Click the Outgoing Server tab. Click the Outgoing Server tab. Select the My Outgoing Server (SMTP) Requires Authentication check box. Select the My Outgoing Server (SMTP) Requires Authentication check box. Leave the default setting, Use Same Settings as My Incoming Mail Server . Leave the default setting, Use Same Settings as My Incoming Mail Server . Click the Advanced tab. Click the Advanced tab. Set the incoming port to 993 and the outgoing port to 465 , and enable SSL encryption. Set the incoming port to 993 and the outgoing port to 465 , and enable SSL encryption. Navigate to your Inbox. Your new IMAP account link displays in the left folder pane. Click on the account to expand the folders. You should see mail items for that account start to appear. Navigate to your Inbox. Your new IMAP account link displays in the left folder pane. Click on the account to expand the folders. You should see mail items for that account start to appear. Now that you have added your Rackspace account via IMAP, you can drag emails from your POP inbox to your IMAP inbox. As items start moving over, those emails automatically upload to our server and are visible across all of your devices connected via IMAP to that account. NOTE: Depending on the number of emails in your POP account, this process can take a while. You can also consider moving emails over in batches by selecting groups of email messages. After you've confirmed that all emails have moved to the new account, you can remove the configuration for the POP account because you no longer need it. Now that you have added your Rackspace account via IMAP, you can drag emails from your POP inbox to your IMAP inbox. As items start moving over, those emails automatically upload to our server and are visible across all of your devices connected via IMAP to that account. NOTE: Depending on the number of emails in your POP account, this process can take a while. You can also consider moving emails over in batches by selecting groups of email messages. After you've confirmed that all emails have moved to the new account, moved to the new account, you can remove the configuration for the POP account because you no longer need it. Now that you have added your Rackspace account via IMAP, you can drag emails from your POP inbox to your IMAP inbox. As items start moving over, those emails automatically upload to our server and are visible across all of your devices connected via IMAP to that account. NOTE: Depending on the number of emails in your POP account, this process can take a while. You can also consider moving emails over in batches by selecting groups of email messages. After you've confirmed that all emails have moved to the new account, you can remove the configuration for the POP account because you no longer need it. After the change, your email looks similar to the following screenshot. Updated 5 days ago",
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    "url": "https://docs.rackspace.com/docs/azure-ad-sign-in-logs-office365",
    "title": "Azure Ad Sign In Logs Office365 | Rackspace Documentation",
    "content": "Prerequisites Applies to: Administrator Difficulty: Easy Time Needed: Approximately 10 minutes Tools Needed: Office 365® Global Administrator access For more information about prerequisite terminology, see Cloud Office support terminology . This article lists the steps to access and view the sign-in logs for your Office 365 organization and users. View all sign-ins for your organization Use the following steps to view all sign-ins for your organization: Log in to your Office 365 Control Panel . Log in to your Office 365 Control Panel . From the left menu, select Office 365 Admin Center . From the left menu, select Office 365 Admin Center . From the left menu, select Azure Active Directory under Admin centers . Note: If you don't see the Admin centers section, you might need to select Show all... . From the left menu, select Azure Active Directory under Admin centers . Note: If you don't see the Admin centers section, you might need to select Show all... . Select Azure Active Directory from the left menu, and then Sign-ins under the Monitoring section. Note: You can filter your results and change your view by using the Add filters and Columns options. Select Azure Active Directory from the left menu, and then Sign-ins under the Monitoring section. Note: You can filter your results and change your view by using the Add filters and Columns options. View sign-ins for a specific user Log in to your Office 365 Control Panel . Log in to your Office 365 Control Panel . From the left menu, select Office 365 Admin Center . From the left menu, select Office 365 Admin Center . From the left menu, select Azure Active Directory under Admin centers . Note: If you don't see the Admin centers section, you might need to select Show all... . From the left menu, select Azure Active Directory under Admin centers . Note: If you don't see the Admin centers section, you might need to select Show all... . Select Azure Active Directory from the left menu, and then Users . Select Azure Active Directory from the left menu, and then Users . Search for the user you want to view, and then click their name. Search for the user you want to view, and then click their name. Select Sign-ins from the menu. Select Sign-ins from the menu. Note: You can filter your results and change your view by using the Add filters and Columns options. Additional resources To learn menu, select Azure Active Directory under Admin centers . Note: If you don't see the Admin centers section, you might need to select Show all... . Select Azure Active Directory from the left menu, and then Users . Select Azure Active Directory from the left menu, and then Users . Search for the user you want to view, and then click their name. Search for the user you want to view, and then click their name. Select Sign-ins from the menu. Select Sign-ins from the menu. Note: You can filter your results and change your view by using the Add filters and Columns options. Additional resources To learn more about user activity reports in Office 365, see Find activity reports in the Azure portal . Updated 5 days ago",
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  {
    "url": "https://www.rackspace.com/case-studies/rena-ware",
    "title": "Rena Ware | Rackspace Documentation",
    "content": "Rena Ware was operating in seven different regions using seven different processes and systems, impacting communication, collaboration and costs. Our customer Rena Ware International, Inc is a direct selling company specializing in the global distribution of high-quality cookware, kitchenware, water filtration systems and other household products. Rena Ware emphasizes the importance of healthy cooking and living and promotes its products as a means to achieve a balanced lifestyle. The company was founded in 1941 by Fred Zylstra and is based in Bellevue, Washington, U.S. The obstacles they faced After years of successful global expansion and growth, Rena Ware today finds itself operating in seven regional markets: Costa Rica, Columbia, Peru, El Salvador, Thailand and North America. Like just about every company, the global COVID-19 pandemic put pressure on Rena Ware’s operations. The pressures brought about by regional differences in licensing and operational requirements were magnified by the pandemic. The impacts of communication and integration challenges also began to be felt. So, when Rena Ware emerged from the global pandemic, its leadership was determined to transform and optimize the operations at the very foundation of its business. “At some point after the pandemic, we realized that we needed to transform our process across the board,” explained Juan David Gutierrez Delgado, Global IT Director at Rena Ware. “When I arrived at the company, my main goal was to increase collaboration and integration across all markets by streamlining communication and automating processes. That’s when I decided that Microsoft 365 would be the best fit.” “I think this project was successful because we didn’t approach this as a one-time interaction. We took the approach of ‘let’s become the extension of your team.’ That was our mantra. I feel like that positively influenced the way we carried out the project.” How we helped During the RFP phase, Rena Ware was attracted to Rackspace Technology due to the direct support offered and the value added by the qualifications of the team. “I had a very controlled budget,” recalled Gutierrez “I was very clear from the beginning and very honest, and I liked that Rackspace understood that and gave me access to the best resources possible, aligned to my strategy and the priorities in the budget that I had.” Under pressure to complete the project quickly, Gutierrez leaned heavily on the Rackspace our mantra. I feel like that positively influenced the way we carried out the project.” How we helped During the RFP phase, Rena Ware was attracted to Rackspace Technology due to the direct support offered and the value added by the qualifications of the team. “I had a very controlled budget,” recalled Gutierrez “I was very clear from the beginning and very honest, and I liked that Rackspace understood that and gave me access to the best resources possible, aligned to my strategy and the priorities in the budget that I had.” Under pressure to complete the project quickly, Gutierrez leaned heavily on the Rackspace team to make sure the project was done right. Prior to engaging with Rackspace, Gutierrez was preparing to accommodate a “big-bang” approach with Microsoft 365 adoption, in which every region would cut over simultaneously to the new system. The downside to this approach is the potential for 24 to 48 hours of disruption. After conducting its thorough initial assessment, Rackspace determined that the risk of downtime could be minimized with a different approach. “Because Rena Ware had a very limited IT staff across seven different regions, each within different time zones, and all trying to get moved over at one time, we proposed a regional phased approach, instead,” recalled Nora Hernandez, Migration Manager at Rackspace Technology. Rackspace recommended splitting the project up by region for a more graceful cutover process that was less disruptive, while being transparent that this would increase the cost of the project. “I think that really helped establish a good rapport,” said Hernandez. “We were upfront with Rena Ware from the very beginning, and we let them know all the pros and cons for them to make the decision they needed to make.” What we achieved together Rackspace Technology was able to seamlessly cutover each region, often during a lunch break, and without employees noticing. The migration went so smoothly that Gutierrez was still able to take planned time off, maintaining his work/life balance while Rackspace handled the migration to Office 365. The results of the migration to Office 365 have been phenomenal. On top of a 40% reduction in monthly costs, Gutierrez has witnessed a dramatic expansion in the storage capacity of his SharePoint infrastructure. And the use of Microsoft Teams for project management has increased the quality and ease of communication across all regions. “This outcome aligns perfectly with our initial objective of establishing a user-friendly and reliable email and collaboration platform,” said Gutierrez. “Our ability to collaborate . The migration went so smoothly that Gutierrez was still able to take planned time off, maintaining his work/life balance while Rackspace handled the migration to Office 365. The results of the migration to Office 365 have been phenomenal. On top of a 40% reduction in monthly costs, Gutierrez has witnessed a dramatic expansion in the storage capacity of his SharePoint infrastructure. And the use of Microsoft Teams for project management has increased the quality and ease of communication across all regions. “This outcome aligns perfectly with our initial objective of establishing a user-friendly and reliable email and collaboration platform,” said Gutierrez. “Our ability to collaborate has undergone a remarkable transformation, growing exponentially compared to our situation just one year ago. Our collaboration potential is now huge compared to where we were one year ago. In fact, I haven’t even closed out the project yet as I still want to work with Rackspace Technology on other initiatives.” About Rackspace Technology Rackspace Technology is a leading end-to-end hybrid cloud and AI solutions company. We can design, build, and operate our customers' cloud environments across all major technology platforms, irrespective of technology stack or deployment model. We partner with our customers at every stage of their cloud journey, enabling them to modernize applications, build new products, and adopt innovative technologies. Let’s Talk Strategy Let’s Talk Strategy Tell us a little about your challenges and we’ll contact you. Tell us a little about your challenges and we’ll contact you. By submitting this form, I acknowledge that someone from Rackspace Technology will contact me via email or phone to discuss my request. You may withdraw your consent to receive additional information from Rackspace Technology at any time. Information collected in this form is subject to the Rackspace Technology Privacy Notice . Rackspace Technology Support To create a ticket or chat with a specialist regarding your account, log into your account. Legacy Datapipe One (Service Now) Rackspace Sovereign Services UK Support Phone 1-800-961-4454 International Support +1-512-361-4935 Help Documentation Support Documentation API Documentation System status Email & Apps system status Rackspace system status Rackspace Technology Careers Rackspace Technology accelerates the value of the cloud during every phase of a customer’s digital transformation. Join us on our mission.",
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  {
    "url": "https://docs.rackspace.com/docs/getting-started-with-hosted-email",
    "title": "Getting Started With Hosted Email | Rackspace Documentation",
    "content": "This article guides you through creating and managing your Rackspace Hosted Email account. We recommend completing tasks in the following order: Create mailboxes . Migrate your email . Configure your domain to receive email . Configure desktop and mobile devices . You must create your mailboxes before you can migrate any email data or your users can start using their new service. To create your Rackspace Email mailboxes, please review the following article: Create Rackspace Email mailboxes Don't let email migration become a hassle. We've built our migration process to give you useful tools and clear instructions that help you move your data quickly and efficiently from start to finish. To see which option fits your needs, review our comprehensive guide on Rackspace Hosted Email migration services . With your mailboxes created, you now need to configure your domain's DNS records to direct incoming email to your new Rackspace Hosted Email service. Don't worry if this sounds complex—our guide breaks down the process into easy-to-follow steps. Complete your email host transition by following the steps outlined in the Set up DNS records for Rackspace Hosted Email article. Connecting your new mailboxes to your users' devices is the final step. Get quick, device-specific setup instructions for all popular desktop and mobile clients using our interactive Email Help Tool. To begin, visit emailhelp.rackspace.com and log in with your Rackspace Hosted Email email address and password. Updated 5 days ago",
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    "url": "https://fair.rackspace.com/",
    "title": "Fair.Rackspace.Com | Rackspace Documentation",
    "content": "Turn AI Into Real Business Impact The Foundry for AI by Rackspace (FAIR™) helps enterprises like yours move from AI experimentation to measurable outcomes – faster, smarter, and at scale.​ With expert guidance, proven frameworks and cloud-agnostic solutions, we help you deploy AI where it matters most—unlocking efficiency and innovation across your organization. And our deep workload expertise means you have a partner ready for Day 2 and beyond. That’s how to get beyond the hype. ​ Evaluate your readiness to deploy Agentic AI with the FAIR Diagnostic From AI Ambition to Enterprise Reality Our Solutions FAIR Ideate Establish desirability, readiness, goals and guardrails for the adoption of AI through a collaborative engagement. FAIR Incubate Determine the feasibility of AI within your organization and work with you to co-create your first AI solution FAIR Industrialize Ensure viability through the systematic productization of AI in alignment with defined metrics guardrails. Customer Success Convera reimagines customer service with AI-powered automation AI Success Stories Across Industries Learn how we’ve helped customers like J. Crew, Convera, Luckie and others across industries scale AI and deliver measurable results. Our expertise FAIR AI Horizons Explore our collection of insights and thought leadership across the fast-evolving AI landscape to stay a step ahead . Article Governing and Securing AI Initiatives with Microsoft Purview, Fabric and Copilot May 6, 2025 Read now → Article Getting Your Data Ready for AI — Let’s Talk Security, Traceability and Pipelines April 26, 2025 Read now → Article Sustainable AI Success: How to Navigate Governance, Ethics and Growth April 21, 2025 Read now → Ready to start the conversation? FAIR can launch quickly because we already have a global, world-class infrastructure and hyperscaler partners that can deliver optimized AI solutions to customers around the world. No matter where you are in the adoption of generative AI, we can help. Reach out today. Business Email* Company* First name* Last name* Phone Number* Country* –Please Select– Afghanistan Albania Algeria Andorra Angola Antigua & Deps Argentina Armenia Australia Austria Azerbaijan Bahamas Bahrain Bangladesh Barbados Belarus Belgium Belize Benin Bhutan Bolivia Bosnia Herzegovina Botswana Brazil Brunei Bulgaria Burkina Burundi Cambodia Cameroon Canada Cape Verde Central African Rep Chad Chile China Colombia Comoros Congo Congo {Democratic Rep} Costa Rica hyperscaler partners that can deliver optimized AI solutions to customers around the world. No matter where you are in the adoption of generative AI, we can help. Reach out today. Business Email* Company* First name* Last name* Phone Number* Country* –Please Select– Afghanistan Albania Algeria Andorra Angola Antigua & Deps Argentina Armenia Australia Austria Azerbaijan Bahamas Bahrain Bangladesh Barbados Belarus Belgium Belize Benin Bhutan Bolivia Bosnia Herzegovina Botswana Brazil Brunei Bulgaria Burkina Burundi Cambodia Cameroon Canada Cape Verde Central African Rep Chad Chile China Colombia Comoros Congo Congo {Democratic Rep} Costa Rica Croatia Cuba Cyprus Czech Republic Denmark Djibouti Dominica Dominican Republic East Timor Ecuador Egypt El Salvador Equatorial Guinea Eritrea Estonia Ethiopia Fiji Finland France Gabon Gambia Georgia Germany Ghana Greece Grenada Guatemala Guinea Guinea-Bissau Guyana Haiti Honduras Hungary Iceland India Indonesia Iran Iraq Ireland {Republic} Israel Italy Ivory Coast Jamaica Japan Jordan Kazakhstan Kenya Kiribati Korea North Korea South Kosovo Kuwait Kyrgyzstan Laos Latvia Lebanon Lesotho Liberia Libya Liechtenstein Lithuania Luxembourg Macedonia Madagascar Malawi Malaysia Maldives Mali Malta Marshall Islands Mauritania Mauritius Mexico Micronesia Moldova Monaco Mongolia Montenegro Morocco Mozambique Myanmar, {Burma} Namibia Nauru Nepal Netherlands New Zealand Nicaragua Niger Nigeria Norway Oman Pakistan Palau Panama Papua New Guinea Paraguay Peru Philippines Poland Portugal Qatar Romania Russian Federation Rwanda St Kitts & Nevis St Lucia Saint Vincent & the Grenadines Samoa San Marino Sao Tome & Principe Saudi Arabia Senegal Serbia Seychelles Sierra Leone Singapore Slovakia Slovenia Solomon Islands Somalia South Africa South Sudan Spain Sri Lanka Sudan Suriname Swaziland Sweden Switzerland Syria Taiwan Tajikistan Tanzania Thailand Togo Tonga Trinidad & Tobago Tunisia Turkey Turkmenistan Tuvalu Uganda Ukraine United Arab Emirates United Kingdom United States Uruguay Uzbekistan Vanuatu Vatican City Venezuela Vietnam Yemen Zambia Zimbabwe Message I would like to send my contact information to FAIR/Rackspace Technology so that FAIR/Rackspace Technology can share additional information about products, services, thought leadership and invitations to flagship events with me by email. Select Yes or No from the dropdown list.:* Yes No By submitting this form, I acknowledge that someone from FAIR/Rackspace Technology will contact me via email or phone to discuss my request.",
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    "url": "https://docs.rackspace.com/docs/domains-cloud-office-control-panel",
    "title": "Domains Cloud Office Control Panel | Rackspace Documentation",
    "content": "Use the Domains section of the Cloud Office Control Panel to easily manage self-service migration, DNS settings, spam filtering rules, access rights, disclaimers, and archiving. Manage domains From the Manage Domains section of the Control Panel, you can perform the following domain-related tasks: Add a domain Manage domain aliases Manage DNS records Enable email archiving Set global access rights Spam filtering From the Spam Filtering section of the Control Panel, you can manage the spam settings for domains and users. For instructions, see Spam Preferences, Safe Lists, and Black List In Rackspace Email . Tools You can use the Tools section of the Control Panel to configure various domain-wide settings and tools: Set up split-domain routing Email everyone on your domain Activate a catch-all address Migrating email Use the Feedback tab to make any comments or ask questions. You can also start a conversation with us . Updated 5 days ago",
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    "url": "https://docs.rackspace.com/docs/object-storage-account",
    "title": "Object Storage Account | Rackspace Documentation",
    "content": "Object Storage Account Log into the Rackspace Technology Customer Portal MyRackspace Portal . Click the Select a Product drop-down option in the upper left corner. Select MyAccounts. The account dashboard displays. Use the search bar or select the funnel icon to search or filter available accounts. Select an account to display additional details if available. Type Object Storage and click to search. Select Object Storage to get to the Object Storage account. For customers not enrolled in Object Storage an alert is displayed to learn more and enroll. If the customer is enrolled, the list of all the Namespaces assigned on the account are listed. Updated 5 days ago",
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    "url": "https://docs.rackspace.com/docs/edit-blocklists-per-domain",
    "title": "Edit Blocklists Per Domain | Rackspace Documentation",
    "content": "Learn how to manage Blocklist settings for your domain. You can set up Blocklists by email address, domain, or IP address. Prerequisites Applies to: Administrator Difficulty: Easy Time needed: Approximately 15 minutes Tools required: Control Panel access For more information on prerequisite terminology, see Cloud Office support terminology . To modify the domains or IP addresses on your domain Blocklist, log in to the Cloud Office Control Panel and perform the following steps: Select Domains . Select Domains . In the Spam Settings section, click Blocklists . In the Spam Settings section, click Blocklists . If you have multiple domains, you can select a domain name. Or, to change domains at any time, click the drop-down arrow next to the domain name. If you have multiple domains, you can select a domain name. Or, to change domains at any time, click the drop-down arrow next to the domain name. To add a domain name or email address to the Blocklist, fill the Enter a domain or email address box and click Add . Note : If you have multiple domains or email addresses to block, use the bulk import option to upload a .csv or .txt file containing the information. To add a domain name or email address to the Blocklist, fill the Enter a domain or email address box and click Add . Note : If you have multiple domains or email addresses to block, use the bulk import option to upload a .csv or .txt file containing the information. To remove a domain or email address, click the name in the list and click Remove . To remove all domains or email addresses listed in the window, click Clear All . To remove a domain or email address, click the name in the list and click Remove . To remove all domains or email addresses listed in the window, click Clear All . To add an IP address to the Blocklist, fill the Enter an IP address (or range) box, and then click Add . If you have multiple IP addresses to block, use the bulk import option to upload a .csv or .txt file containing the information. To add an IP address to the Blocklist, fill the Enter an IP address (or range) box, and then click Add . If you have multiple IP addresses to block, use the bulk import option to upload a .csv or .txt file containing the information. To remove an IP address, click the address in the list, and window, click Clear All . To add an IP address to the Blocklist, fill the Enter an IP address (or range) box, and then click Add . If you have multiple IP addresses to block, use the bulk import option to upload a .csv or .txt file containing the information. To add an IP address to the Blocklist, fill the Enter an IP address (or range) box, and then click Add . If you have multiple IP addresses to block, use the bulk import option to upload a .csv or .txt file containing the information. To remove an IP address, click the address in the list, and then click Remove . To remove all IP addresses listed in the window, click Clear all . To remove an IP address, click the address in the list, and then click Remove . To remove all IP addresses listed in the window, click Clear all . Click Save . Click Save . Updated 5 days ago",
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    "url": "https://docs.rackspace.com/docs/service-transition-faq-managed-backup-to-rackspace-data-protection",
    "title": "Service Transition Faq Managed Backup To Rackspace Data Protection | Rackspace Documentation",
    "content": "Question: Will there be a change to my bill as a result of backups transitioning to Rackspace Data Protection? Answer: No. This service transition will not affect the terms of your existing contract. Question: Can I still request a restore from the old backups after backups are transitioned to Rackspace Data Protection? Answer: Yes. All backups will still be retained through their original retention settings. Restores from the legacy product will remain possible until that data ages off. Question: Will there be overlap with the backup products? Answer: Both products will not run concurrently. Legacy Managed Backups will be disabled once Rackspace Data Protection begins. The Commvault agent will remain installed on servers after they have been cutover to Rackspace Data Protection to facilitate restores of legacy data. Question: Will this service transition impact my servers? Answer: We do not anticipate the service transition to have a negative impact on servers. Software can be installed without the need for a reboot. Generally, we expect Rackspace Data Protection powered by Cohesity to have a positive effect on server resource utilization. Incremental forever technology means that there is no need to run a true full each week, which cuts down runtime and resources significantly. Question: Will my backup schedule change? Answer: Backups will run at the same cadence. There may be slight adjustments to backup timing, of less than a few hours, but generally the backup policies will be at parity when migrated to Rackspace Data Protection. Question: Are backups encrypted with Rackspace Data Protection? Answer: Rackspace Data Protection encrypts data in flight and at rest. There is no additional charge for encryption, as it is an inherent part of Rackspace Data Protection. Updated 5 days ago",
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    "url": "https://docs.rackspace.com/reference/rackspace-cloud-dns-api-10",
    "title": "Rackspace Cloud Dns Api 10 | Rackspace Documentation",
    "content": "Learn about our new Cloud DNS API 2.0 Follow this link to learn about our new Cloud DNS API 2.0 Follow this link for our new interactive Cloud DNS API 2.0 API Reference Continue below if you wish to stay here and read our Cloud DNS API 1.0 documentation Last updated: May 2, 2023 This guide is intended to assist software developers who want to develop applications by using the Rackspace Cloud DNS service REST application programming interface (API). It fully documents the Rackspace Cloud DNS API, which enables developers to interact with the components of the service. To use the information provided here, you should have a general understanding of the DNS service. You should also be familiar with the following technologies: RESTful web services HTTP /1.1 JSON data serialization format See DNS propagation for information about DNS propagation. The following figure shows an overview of Cloud DNS infrastructure: Use the following links to get user and reference information for using the Rackspace Cloud DNS API. Getting Started Guide General API information API reference Release Notes The Cloud DNS enables developers to view and manage domains, subdomains, and records through a simple Representational State Transfer (REST) web service interface. For more information about the Rackspace Cloud DNS service, see the Cloud DNS FAQ .",
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    "url": "https://www.rackspace.com/about/why-rackspace-technology",
    "title": "Why Rackspace Technology | Rackspace Documentation",
    "content": "Get to know the Rackspace Technology difference We’re here to help you work faster and smarter and stay ahead of what’s next. To help make that happen, we come alongside and get to know your business challenges. And then we design and build scalable technology solutions to solve the challenges you’re facing today, as well as tomorrow — with ongoing management and optimization so you can focus on building new revenue streams, increasing efficiency and creating incredible customer experiences. Multicloud capabilities Multicloud capabilities Rather than looking at the cloud as the typical public-vs-private cloud comparison, we take a technology-stack-centric view. We support four primary technology stacks — across AWS, Microsoft® Azure®, Google Cloud Platform™ and VMware® — and, using this framework, help you get the technology stack that best meets your needs. We work with you to understand your needs, and then take a flexible approach to workload placement across clouds. Then we help you layer applications, data and security on top of those clouds Incredible partnerships We have deep, meaningful and strategic partnerships with the best technology vendors in the world. These partnerships are multidimensional, from executive coordination to marketing, sales, solution and delivery. This creates a valuable feedback loop, as we bring timely insights from our customers and technologists, and our partners bring us the best that technology has to offer. Together, we share R&D roadmaps, develop and manage joint go-to-market capabilities, and deliver incredible outcomes for our customers. End-to-end solutions With Rackspace Technology as your single partner, you gain access to professional managed services that guide you through your ongoing transformation. Our expertise across the world’s leading technologies — across your clouds, applications, data and security — enables you to grow your business, increase efficiency and deliver the future. World-class automation and standardization We’ve made extensive investments in automation, with over 60% of our workloads currently automated — resulting in increased reliability, higher efficiency and better outcomes for our customers. And with AI automation, we can better predict failures and enable quicker recovery. We also reduce the burden of multicloud for our customers by providing a unified administrative tooling experience, with Rackspace Fabric™. By bringing together service management, portals, billing, authentication and automation, Rackspace Fabric reduces significant points of friction for multicloud adopters. Robust portfolio Our offerings help customers adopt increase efficiency and deliver the future. World-class automation and standardization We’ve made extensive investments in automation, with over 60% of our workloads currently automated — resulting in increased reliability, higher efficiency and better outcomes for our customers. And with AI automation, we can better predict failures and enable quicker recovery. We also reduce the burden of multicloud for our customers by providing a unified administrative tooling experience, with Rackspace Fabric™. By bringing together service management, portals, billing, authentication and automation, Rackspace Fabric reduces significant points of friction for multicloud adopters. Robust portfolio Our offerings help customers adopt and migrate to new technologies, so they can modernize the way they do business. Across multicloud, applications, data and security, we have the experts you need to power your future. Then, we operate those environments and help you leverage the innovative power of the cloud to accelerate your business — with technologies such as serverless, containers and IoT. Decades of expertise matched with thousands of experts Expert guidance so you can maximize the benefits of modern cloud. \"We know with Rackspace Technology that the quality is high and we're getting competent engineers that can support our own teams. We only have a small team of engineers, so it's important we have the right partners in place that help us grow.\" See more case studies Our approach Discover a partnership that can help you achieve more – for your people, your business and your customers – today and into the future. Consulting and Advisory Services Professional Services Managed Services Fanatical Experience™ Rackspace Fabric™ Ready to start the conversation? We’re experts on your side, doing what it takes to get the job done right — from the first consultation to your daily operations.",
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    "url": "https://docs.rackspace.com/docs/support-external-monitoring-tools",
    "title": "Support External Monitoring Tools | Rackspace Documentation",
    "content": "External or third-party monitoring tools refer to monitoring tools that are external to the cloud platform. Rackspace Technology current supports the following tools: New Relic Datadog Prometheus Alertmanager Rackspace support of third-party tools is limited to the following: Rackspace ingests only events from these sources and follows the documented monitoring runbooks. Rackspace will not access these tools for any purpose. You are responsible for configuring and managing alerts. If an equivalent monitor is available in the cloud vendor native tool, Rackspace recommends using these monitors, which enable Rackspace to better support the end-to-end workflow. Rackspace provides recommended configuration settings and documentation to help you configure your monitoring tools to send events to the Rackspace ticketing system. Rackspace works closely with you to ensure that the monitoring setup is working as expected, but you are ultimately responsible for the monitoring configuration. Getting the webhooks # This section describes how to access webhooks for your third-party monitoring tool. Note :If you are using cloud vendor native tooling, such as AWS CloudWatch, Azure Monitoring, or GCP Cloud Monitoring, you don’t need to do any additional setup. Rackspace automation configures cloud vendor native tools for all customers as per the service offering. Log in to the Rackspace Monitoring portal . The Webhooks page should display. Log in to the Rackspace Monitoring portal . The Webhooks page should display. In the Account section, select the account for which you want to add the monitoring tool. 📘 Note :Each account has its own set of webhooks, so be sure to configure your monitoring tool for the right account. In the Account section, select the account for which you want to add the monitoring tool. Note :Each account has its own set of webhooks, so be sure to configure your monitoring tool for the right account. In the Monitoring Service section, select the tool that you want to add to your account. In the Monitoring Service section, select the tool that you want to add to your account. In the Severity section, choose the appropriate priority level for incidents reported by your monitoring tool. The webhook has the following format: Base URL - https://watchman.api.manage.rackspace.com/ Version - API version. Currently v1 only Cloud Account - The account type and number. For example, faws:accountNumber , azure: webhooks, so be sure to configure your monitoring tool for the right account. In the Monitoring Service section, select the tool that you want to add to your account. In the Monitoring Service section, select the tool that you want to add to your account. In the Severity section, choose the appropriate priority level for incidents reported by your monitoring tool. The webhook has the following format: Base URL - https://watchman.api.manage.rackspace.com/ Version - API version. Currently v1 only Cloud Account - The account type and number. For example, faws:accountNumber , azure:subscriptionID , or gcp:projectName Webhook/service - Service is the monitoring tool. For example, webhook/newrelic or webhook/datadog Secret - A unique value to the corresponding cloud account and severity combination Severity - The supported severity levels are low, normal, high, urgent, and emergency. In the Severity section, choose the appropriate priority level for incidents reported by your monitoring tool. The webhook has the following format: Base URL - https://watchman.api.manage.rackspace.com/ Version - API version. Currently v1 only Cloud Account - The account type and number. For example, faws:accountNumber , azure:subscriptionID , or gcp:projectName Webhook/service - Service is the monitoring tool. For example, webhook/newrelic or webhook/datadog Secret - A unique value to the corresponding cloud account and severity combination Severity - The supported severity levels are low, normal, high, urgent, and emergency. Copy or save the webhook and use it to configure your monitoring tool. For more information about configuring tools, see Configure your monitoring tool . Copy or save the webhook and use it to configure your monitoring tool. For more information about configuring tools, see Configure your monitoring tool . If you have any issues, see Troubleshooting . Updated 5 days ago",
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    "url": "https://docs.rackspace.com/docs/migrate-your-email-by-using-the-self-service-migration-tool",
    "title": "Migrate Your Email By Using The Self Service Migration Tool | Rackspace Documentation",
    "content": "Use the Self-Service Migration Tool provided in the Cloud Office Control Panel to copy email data from your current provider to Rackspace Email, Rackspace Hosted Exchange, or Rackspace Office 365. Prerequisites Applies to: Administrator Difficulty: Moderate Time needed: Up to several hours, depending on how much data is migrated Tools required: Cloud Office Control Panel access, DNS host Administrator access For more information about prerequisite terminology, see Cloud Office support terminology . Note : Some of the full version features of MigrationWiz (at migrationwiz.com) are not available within the Self-Service Migration Tool. If you want to use the full version, see Access the full version of MigrationWiz . Create mailboxes Before you begin your migration, you must create your mailboxes on the Rackspace environment. The migration tool does not create your mailboxes for you. Use the following resources to help you create your mailboxes: Rackspace Email: Add Rackspace Email mailboxes Microsoft Exchange: Add Microsoft Exchange mailboxes Rackspace Office 365: Add an Office 365 Licenses Add users individually or in bulk to Office 365 (Microsoft Support site) Create a shared mailbox (Microsoft Support site) Add an Office 365 Licenses Add users individually or in bulk to Office 365 (Microsoft Support site) Create a shared mailbox (Microsoft Support site) Note: During the migration process, you need the email address and password for every mailbox that you create. Migration requirements Warning: Do not cancel your source mail server service until you have confirmed with all users that they have their email data. Gather all email addresses, usernames, and passwords for mailboxes on both your source (current) and destination (Rackspace Email or Hosted Exchange) mail servers. This information is required for migrating email data with the Self-Service Migration Tool. For Office 365, you can use admin credentials to verify your migration. Note: The username for a mailbox is typically the same username you would use to log in to the Outlook Web App (OWA) or webmail in a web browser. For Rackspace Email, the username is the full email address. Gather all email addresses, usernames, and passwords for mailboxes on both your source (current) and destination (Rackspace Email or Hosted Exchange) mail servers. This information is required for migrating email data with the Self-Service This information is required for migrating email data with the Self-Service Migration Tool. For Office 365, you can use admin credentials to verify your migration. Note: The username for a mailbox is typically the same username you would use to log in to the Outlook Web App (OWA) or webmail in a web browser. For Rackspace Email, the username is the full email address. Gather all email addresses, usernames, and passwords for mailboxes on both your source (current) and destination (Rackspace Email or Hosted Exchange) mail servers. This information is required for migrating email data with the Self-Service Migration Tool. For Office 365, you can use admin credentials to verify your migration. Note: The username for a mailbox is typically the same username you would use to log in to the Outlook Web App (OWA) or webmail in a web browser. For Rackspace Email, the username is the full email address. Ensure that you can update your email DNS records at your current DNS host. If you do not know where to update your email DNS records, read Find your DNS host . You can find information about the best DNS records for Rackspace in Set up DNS records for Cloud Office email . Ensure that you can update your email DNS records at your current DNS host. If you do not know where to update your email DNS records, read Find your DNS host . You can find information about the best DNS records for Rackspace in Set up DNS records for Cloud Office email . Review the list of items migrated during a Cloud Office migration . Review the list of items migrated during a Cloud Office migration . Ensure that the size of your source mailbox does not exceed 70 percent of your new mailbox's capacity. Ensure that the size of your source mailbox does not exceed 70 percent of your new mailbox's capacity. Copy email from the source server so that no data is lost. Some email messages might be corrupt and not migrate. If you want to back up your mailbox locally, see the \"Export data into a .PST file\" section in Migrating Exchange to Exchange via Outlook . Copy email from the source server so that no data is lost. Some email messages might be corrupt and not migrate. If you want to back up your mailbox locally, see the \"Export data into a .PST file\" section in Migrating Exchange to Exchange via Outlook . Inform users to refrain from changing their passwords during the migration process. Inform users to refrain from changing their passwords during the migration process. Note: After the migration messages might be corrupt and not migrate. If you want to back up your mailbox locally, see the \"Export data into a .PST file\" section in Migrating Exchange to Exchange via Outlook . Copy email from the source server so that no data is lost. Some email messages might be corrupt and not migrate. If you want to back up your mailbox locally, see the \"Export data into a .PST file\" section in Migrating Exchange to Exchange via Outlook . Inform users to refrain from changing their passwords during the migration process. Inform users to refrain from changing their passwords during the migration process. Note: After the migration is complete, users must reconfigure Outlook, mail clients , and mobile devices to connect to their mailbox at Rackspace. Users can visit https://emailhelp.rackspace.com for configuration instructions. For more information about the migration preparation required for POP, IMAP, and Exchange servers, see Prepare POP, IMAP, and Exchange mail servers for migration . Migrate your email Log in to the Cloud Office Control Panel . Log in to the Cloud Office Control Panel . In the Domains section at the bottom of the screen, click Email Migrations . Note: If you do not see the Email Migrations option, click the following link to go directly to the Self Service Migration Tool . In the Domains section at the bottom of the screen, click Email Migrations . Note: If you do not see the Email Migrations option, click the following link to go directly to the Self Service Migration Tool . Click Start Migration Now . You are redirected to the MigrationWiz portal. You can follow the remaining instructions or follow a MigrationWiz video tutorial . Click Start Migration Now . You are redirected to the MigrationWiz portal. You can follow the remaining instructions or follow a MigrationWiz video tutorial . In the Email Address box, enter a contact email address that will not be migrating. Then, agree to the User Agreement (BitTitan is MigrationWiz), and click Login . A notification informs you that an email with a secure link has been sent to your email address. Follow the instructions in the email to log in to the MigrationWiz portal. In the Email Address box, enter a contact email address that will not be migrating. Then, agree to the User Agreement (BitTitan is MigrationWiz), and click Login . A notification informs you that an email with a secure link has been sent to your email address. Follow the instructions in the email to log in to address that will not be migrating. Then, agree to the User Agreement (BitTitan is MigrationWiz), and click Login . A notification informs you that an email with a secure link has been sent to your email address. Follow the instructions in the email to log in to the MigrationWiz portal. In the Email Address box, enter a contact email address that will not be migrating. Then, agree to the User Agreement (BitTitan is MigrationWiz), and click Login . A notification informs you that an email with a secure link has been sent to your email address. Follow the instructions in the email to log in to the MigrationWiz portal. Find the server address for your existing email service: IMAP: If you use Outlook, the incoming server address can be found under your account settings. It typically looks like mail.domain.com or imap.domain.com . Webmail: Your server address is a portion of the webmail URL. For example, if your webmail address is https://webmail.domain.com , then your server address is webmail.domain.com . Exchange: Your Outlook Web Access (OWA) address is the best way to connect. Check your mail via an Internet browser. It typically looks like https://mail.domain.com/owa or https://mail.domain.com/exchange . Note: You can also use your server's IP address in place of any host names and server addresses. Find the server address for your existing email service: IMAP: If you use Outlook, the incoming server address can be found under your account settings. It typically looks like mail.domain.com or imap.domain.com . IMAP: If you use Outlook, the incoming server address can be found under your account settings. It typically looks like mail.domain.com or imap.domain.com . Webmail: Your server address is a portion of the webmail URL. For example, if your webmail address is https://webmail.domain.com , then your server address is webmail.domain.com . Webmail: Your server address is a portion of the webmail URL. For example, if your webmail address is https://webmail.domain.com , then your server address is webmail.domain.com . Exchange: Your Outlook Web Access (OWA) address is the best way to connect. Check your mail via an Internet browser. It typically looks like https://mail.domain.com/owa or : Your server address is a portion of the webmail URL. For example, if your webmail address is https://webmail.domain.com , then your server address is webmail.domain.com . Webmail: Your server address is a portion of the webmail URL. For example, if your webmail address is https://webmail.domain.com , then your server address is webmail.domain.com . Exchange: Your Outlook Web Access (OWA) address is the best way to connect. Check your mail via an Internet browser. It typically looks like https://mail.domain.com/owa or https://mail.domain.com/exchange . Note: You can also use your server's IP address in place of any host names and server addresses. Exchange: Your Outlook Web Access (OWA) address is the best way to connect. Check your mail via an Internet browser. It typically looks like https://mail.domain.com/owa or https://mail.domain.com/exchange . Note: You can also use your server's IP address in place of any host names and server addresses. Click Next . Click Next . Enter your source and destination server configuration settings: Select the source server system type and enter the server address. For IMAP, you must also enter a port number. IMAP ports are 993 (SSL) and 143 (non-SSL). For the destination server, select the service that you are migrating to, Rackspace Email , Rackspace Exchange 2016 , or Microsoft Office 365 . Click Next . Note: If you are migrating to a hybrid solution (both Rackspace Email and Rackspace Exchange), you must create more than one migration project. Step 12 explains how to start a new project when the current one is completed. Enter your source and destination server configuration settings: Select the source server system type and enter the server address. For IMAP, you must also enter a port number. IMAP ports are 993 (SSL) and 143 (non-SSL). For the destination server, select the service that you are migrating to, Rackspace Email , Rackspace Exchange 2016 , or Microsoft Office 365 . Click Next . Note: If you are migrating to a hybrid solution (both Rackspace Email and Rackspace Exchange), you must create more than one migration project. Step 12 explains how to start a new project when the current one is completed. Enter the email addresses, usernames, and passwords for the source and destination mailboxes. You can migrate multiple mail For IMAP, you must also enter a port number. IMAP ports are 993 (SSL) and 143 (non-SSL). For the destination server, select the service that you are migrating to, Rackspace Email , Rackspace Exchange 2016 , or Microsoft Office 365 . Click Next . Note: If you are migrating to a hybrid solution (both Rackspace Email and Rackspace Exchange), you must create more than one migration project. Step 12 explains how to start a new project when the current one is completed. Enter the email addresses, usernames, and passwords for the source and destination mailboxes. You can migrate multiple mailboxes by clicking the + symbol or by entering your mailbox information in the spreadsheet provided. Then, click Next . The next step is a trial migration to ensure that connectivity is successful to both the source and destination mailboxes based on the information that you entered. Enter the email addresses, usernames, and passwords for the source and destination mailboxes. You can migrate multiple mailboxes by clicking the + symbol or by entering your mailbox information in the spreadsheet provided. Then, click Next . The next step is a trial migration to ensure that connectivity is successful to both the source and destination mailboxes based on the information that you entered. Click Next to begin the trial migration. Click Next to begin the trial migration. When the status changes to Ready for migration , click Next . Note: If the status shows Failed , click the red button labeled More info . Next select Solve Issue for instructions on resolving the issue. When the status changes to Ready for migration , click Next . Note: If the status shows Failed , click the red button labeled More info . Next select Solve Issue for instructions on resolving the issue. On the Ready to migrate page, click Next to begin the migration of your email data. Several factors influence how long your email takes to migrate. For a list of possible factors, see Factors that affect the duration of email migrations . On the Ready to migrate page, click Next to begin the migration of your email data. Several factors influence how long your email takes to migrate. For a list of possible factors, see Factors that affect the duration of email migrations . After your migration has completed, you can run the migration tool again by clicking Migrate new items. For more information about running additional migrations, see Run additional passes with MigrationWiz . Otherwise, click Finish . After your migration has completed, you can run the migration tool again by clicking Migrate new items. For more information about running factors, see Factors that affect the duration of email migrations . On the Ready to migrate page, click Next to begin the migration of your email data. Several factors influence how long your email takes to migrate. For a list of possible factors, see Factors that affect the duration of email migrations . After your migration has completed, you can run the migration tool again by clicking Migrate new items. For more information about running additional migrations, see Run additional passes with MigrationWiz . Otherwise, click Finish . After your migration has completed, you can run the migration tool again by clicking Migrate new items. For more information about running additional migrations, see Run additional passes with MigrationWiz . Otherwise, click Finish . To begin a new migration project, click My Migrations in the top-right corner of your migration portal. On the My Migrations page, click Start new migration . To begin a new migration project, click My Migrations in the top-right corner of your migration portal. On the My Migrations page, click Start new migration . Updated 5 days ago",
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    "url": "https://docs.rackspace.com/docs/items-migrated-during-a-rackspace-email-migration",
    "title": "Items Migrated During A Rackspace Email Migration | Rackspace Documentation",
    "content": "When migrating email to Rackspace Cloud Office, we use a tool called MigrationWiz. Depending on which email platform you choose to migrate to, the items that are migrated by MigrationWiz might differ. Items that are migrated The following table shows which items are automatically migrated from a source platform to the different target platforms in Cloud Office. Items that are not migrated Because of system limitations, the following items are not automatically migrated in the migration process. These items must be manually created or brought over via an email client. Items that do not match folder types (for example, calendar responses within a mail folder) Custom items that do not inherit from the core system types (for example, items that are not true emails, calendars, contacts, journals, mail, notes, or tasks) Additional calendar color categories that are not supported by the target platform Personal distribution lists Bounce notifications such as Non-Delivery Report/Receipt (NDR) or Delivery Status Notification (DSN) Calendar notifications such as invitations, cancellations, and so on Public folders RSS feeds Mailbox settings, permission settings, sharing settings, client settings (for example, default font) Mailbox rules On-Premise Archive Servers or Enterprise Vaults (From Exchange 2003), BCC recipients (also resource attendees for appointments) Acceptance status for meeting participants (for example, accepted, declined, tentative) MigrationWiz is a content migration solution and is unable to perform any of the following: Create Outlook profiles Migrate client-side settings Provision accounts Create or synchronize Active Directory related object Migrate NK2 files Updated 5 days ago",
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    "url": "https://docs.rackspace.com/docs/export-email-address-data-from-outlook-2016-for-windows",
    "title": "Export Email Address Data From Outlook 2016 For Windows | Rackspace Documentation",
    "content": "This article describes how to export a copy of your email address data from Outlook 2016. Prerequisites Applies to: User Difficulty: Easy Time needed: Depends on the amount of exported data Tools required: Access to the Outlook account from which you want to export For more information about prerequisite terminology, see Cloud Office support terminology . If you need to export or import email address data from a different Outlook version, see Export and Import email address data using Outlook for a list of all version articles. Export email address data In Outlook 2016, click File > Options . In Outlook 2016, click File > Options . In the Outlook Options window, click Advanced . In the Outlook Options window, click Advanced . In the Export section, click Export . The Import and Export wizard launches. In the Export section, click Export . The Import and Export wizard launches. In the Import and Export wizard, click Export to a file and then click Next . In the Import and Export wizard, click Export to a file and then click Next . Click Outlook Data File (.pst) and then click Next . Click Outlook Data File (.pst) and then click Next . Select the folder that you want to export and then click Next . In this case, select the email address at the top of the folder list and select the checkbox for Include subfolders to export all data. Select the folder that you want to export and then click Next . In this case, select the email address at the top of the folder list and select the checkbox for Include subfolders to export all data. Click Browse and then select the location where you want to save the .pst file. Note: Save the file somewhere you can locate it for later use, such as the Desktop. Click Browse and then select the location where you want to save the .pst file. Note: Save the file somewhere you can locate it for later use, such as the Desktop. In the File Name box, type the name that you want to use for the new .pst file and click OK . Note: If you see a prompt to enter an optional password, you can click OK to skip it. In the File Name box, type the name that you want to use for the new .pst file and click OK . Note: If you see a prompt to enter an optional password, you can click OK to skip it. Click and then select the location where you want to save the .pst file. Note: Save the file somewhere you can locate it for later use, such as the Desktop. In the File Name box, type the name that you want to use for the new .pst file and click OK . Note: If you see a prompt to enter an optional password, you can click OK to skip it. In the File Name box, type the name that you want to use for the new .pst file and click OK . Note: If you see a prompt to enter an optional password, you can click OK to skip it. Click Finish . Click Finish . If you are ready to import the data into another Outlook 2016 profile, see Import email address data into Outlook 2016 for Windows . Updated 5 days ago",
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    "url": "https://docs.rackspace.com/docs/choosing-between-rdbms-and-nosql",
    "title": "Choosing Between Rdbms And Nosql | Rackspace Documentation",
    "content": "This page presents information to help you decide whether to use a relational database, a NoSQL database, or a hybrid solution. Prerequisite For an introduction to relational databases and NoSQL databases, see Types of databases . Features of relational databases and NoSQL databases The following table provides a high-level comparison of the characteristics of relational and NoSQL databases: The following image visualizes the structures of various types of databases, as well as the data complexity that they accommodate by design: The following table compares the characteristics of relational databases and NoSQL graph databases: Questions to ask before choosing a NoSQL database If you are evaluating whether a NoSQL database is appropriate for your production environment, you should address the following technical, business, and deployment considerations. Technical Considerations Before deciding to use a NoSQL database, ask the following technical questions: Can the database serve as the primary data source for the online application? Does the database have features that prevent the loss of critical data? Are writes durable in nature by default so that the data is safe? Is the database fault-tolerant, and is it capable of providing continuous availability? Can the database easily replicate data located in the same data center, across multiple data centers, and across different cloud availability zones? Does the database offer read/write anywhere capabilities? (Can the system write to and read from any node in the cluster?) Does the database provide a robust set of security features? Does the database support backup and recovery procedures that are easy to create and manage? Does the database require special caching layers? Is the database capable of managing big data and delivering high performance regardless of data size? Does the database offer linear scalability for adding new nodes? Can new nodes be added and removed online without impacting your business? Does the database support key platforms and developer languages? Does the database provide a query language that is similar to SQL? Can the database run on commodity hardware with no special requirements? Is the database easy to implement and maintain for large deployments? Does the database offer data compression that results in significant storage savings? Is it easy to run analytic operations on the database? Can the database easily interface with and support modern data warehouses or data lakes that use Hadoop? Is it easy to carry out search operations and functions directly on the NoSQL database? Can the database isolate the online, analytic, and search workloads within a single application? Does the database have solid command-line and developer languages? Does the database provide a query language that is similar to SQL? Can the database run on commodity hardware with no special requirements? Is the database easy to implement and maintain for large deployments? Does the database offer data compression that results in significant storage savings? Is it easy to run analytic operations on the database? Can the database easily interface with and support modern data warehouses or data lakes that use Hadoop? Is it easy to carry out search operations and functions directly on the NoSQL database? Can the database isolate the online, analytic, and search workloads within a single application? Does the database have solid command-line and visual tools for development, administration, and performance management? Business Considerations The following list presents business-related questions that you should ask before deciding to use a NoSQL database: Does a commercial entity back the database? If so, does the commercial entity provide 24x7 enterprise-level support and services? Does the database have professional online documentation? Does the database have customers across a wide range of industries that use the product in critical production environments? Does the database have an attractive pricing structure? If the database is open source, does it have a thriving open-source community? Deployment Considerations You can use a NoSQL database as part of a new application, to augment an existing application, or to fully replace an application. Before choosing a database, consider your deployment needs. Many organizations begin using NoSQL on a new application. This approach enables you to avoid rewriting applications, migrating data, and performing related tasks. Some organizations choose to augment an existing system by adding a NoSQL component. This often happens with applications that have outgrown a relational database due to scale problems, the need for better availability, or other issues. Parts of the existing system continue to use the existing RDBMS, while the developers modify other application components to use the NoSQL database. If a system is too costly or is breaking due to increased user concurrency, data velocity, or data volume from cloud applications, you can replace it fully with a NoSQL database. Guidelines for deciding between a relational database and a NoSQL database The following questions can help you determine whether a relational database or a NoSQL database is best for your application. Do you need a flexible data model that includes a combination of structured, semi-structured, and unstructured data? Are complex JOIN operations overwhelming your RDBMS and slowing response times? Do you care more about the value derived from the relationships between tables than the tables themselves? a system is too costly or is breaking due to increased user concurrency, data velocity, or data volume from cloud applications, you can replace it fully with a NoSQL database. Guidelines for deciding between a relational database and a NoSQL database The following questions can help you determine whether a relational database or a NoSQL database is best for your application. Do you need a flexible data model that includes a combination of structured, semi-structured, and unstructured data? Are complex JOIN operations overwhelming your RDBMS and slowing response times? Do you care more about the value derived from the relationships between tables than the tables themselves? Do you need continuous availability with redundancy in both data and function across one or more locations, rather than simple failover for the database? Do you need a database that runs in multiple data centers and cloud availability zones? Do you need to handle high-velocity data originating from sensors, mobile devices, and similar sources? If so, do you need to handle this data with extreme write speed and low-latency query speed? Do you need to go beyond single-machine limits for scale-up? Does your system require a scale-out architecture that makes it easy to add more processing power and storage capacity? Do you need to run different workloads (such as online, analytics, and search) on the same data without manually loading it onto separate systems or machines? Do you need to manage a widely distributed system with minimal staff? Get Support For more information about relational databases and NoSQL databases, see the Managed Operations FAQ . Learn more about Rackspace database services . Use the Feedback tab to make any comments or ask questions. You can also start a conversation with us . Updated 5 days ago",
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    "url": "https://www.rackspace.com/applications/application-operations",
    "title": "Application Operations | Rackspace Documentation",
    "content": "On this page: Overview Use Cases Case Study Supported Platforms Resources Get Started The rapid pace of technology change and demand for critical IT resources can pose a major challenge for you to keep up while maintaining your existing application infrastructure and optimizing your application operations. Rackspace Technology™ frees up your team while application specialists handle your application management processes and hosting environment — across custom and packaged apps, on your choice of on-premises, private and public cloud platforms. As the leading multicloud solutions expert with extensive application and data solution expertise, we accelerate the value of your packaged applications, whether they run in the cloud on Amazon Web Services (AWS), Microsoft® Azure®, Google Cloud Platform™, Rackspace Private Cloud or in your own dedicated environments. From first consultation to daily operations, we combine the power of proactive, always-on application operations service and expertise with best-in-class tools and automation to deliver technology when and how you need it. Use Cases Application Management and Operations We’ll manage and operate your packaged business applications, including enterprise resource planning, customer relationship management, digital experience, email and collaboration applications. Certified application specialists design, build, deploy and manage your application environment to ensure optimal performance and reliability. Advanced configuration and optimization Advanced technical and functional support Application administration, monitoring and maintenance Enterprise Resource Planning We provide the expertise you need to make the most of your ERP investment across SAP, Oracle and Microsoft application operations. Utilize our Professional Consulting Service for expert guidance in selecting your ERP and partners who can seamlessly execute on updates, implementations, global rollouts, divestitures, assessment and development projects. Integrate your ERP applications across your company to help ensure you have the best view into your business as well as streamlined maintenance and operational costs. We’ll also perform advanced configuration and optimization and provide ongoing administrative, technical and functional support for your application, its supporting infrastructure and your associated data workloads. Leverage the newly available 'Rackspace Elastic Engineering for ERP' and get on-demand access to a team of ERP experts that work with you to drive outcomes and continuously evolve your ERP application environment Digital Experience Optimize your customer experience with help from our experts in the industry’s leading digital experience platforms, including Sitecore XP and XC, Oracle Commerce, Adobe Experience Manager (AEM), SAP Hybris Commerce and Synchronoss. We remove the complexity of managing and optimizing your digital experience applications and provide ongoing administrative, technical and functional support for your application, its supporting infrastructure and your associated data workloads. Leverage the newly available 'Rackspace Elastic Engineering for ERP' and get on-demand access to a team of ERP experts that work with you to drive outcomes and continuously evolve your ERP application environment Digital Experience Optimize your customer experience with help from our experts in the industry’s leading digital experience platforms, including Sitecore XP and XC, Oracle Commerce, Adobe Experience Manager (AEM), SAP Hybris Commerce and Synchronoss. We remove the complexity of managing and optimizing your digital experience applications including architecting, hosting and monitoring with intelligent and actionable insights. We also provide access to specialized support options and choice of industry-leading performance management tools that offer insights to help you improve your customer experience. We offer a range of deployment and infrastructure options to manage and optimize the infrastructure, application and security you need for your Digital Experience Platforms across Azure, GCP, AWS and Private Cloud. Microsoft Exchange and Sharepoint Server Our deep Microsoft hosting knowledge allows you to leverage the power and collaboration of Microsoft Exchange and Microsoft SharePoint business applications, without the headaches of managing it yourself. Power team collaboration with a secure, customized solution in the cloud. We design and build a customized solution of single-tenant servers and provide ongoing administration and troubleshooting support for all application management processes for Microsoft Exchange and SharePoint, all backed by industry-leading support and service. Whether you are just starting with SharePoint or a customized Exchange solution or are considering moving workloads to the cloud, we bring years of expertise. We are a five-time Microsoft Hosting Partner of the Year and a Gold Certified Collaboration and Content partner to manage and optimize the Exchange or SharePoint solution you require. Java and .NET Our experts are here 24x7x365 to help you manage and maximize your Java and .NET application performance and management processes. Speed time to market with a team of experts available around-the-clock to take care of deployment details. Let our team help you identify the right services for your workloads, including proactive application operations support and our available 100% Product Platform Uptime Guarantee. Discover an application environment designed to meet your unique requirements, along with investigation and troubleshooting help, and disaster recovery planning. Gain peace of mind knowing your environment is tuned for stability and performance, with emerging patching for zero-day exploits. Focus on other priorities knowing a team of specialists are getting your environment up and your Java and .NET application performance and management processes. Speed time to market with a team of experts available around-the-clock to take care of deployment details. Let our team help you identify the right services for your workloads, including proactive application operations support and our available 100% Product Platform Uptime Guarantee. Discover an application environment designed to meet your unique requirements, along with investigation and troubleshooting help, and disaster recovery planning. Gain peace of mind knowing your environment is tuned for stability and performance, with emerging patching for zero-day exploits. Focus on other priorities knowing a team of specialists are getting your environment up and running smoothly and quickly. Experience a dedicated account manager, backed by a 15-minute response time SLA for severe issues Optimize your digital experience applications Take a free application performance review See where you're getting the greatest value from your application investment, as well as recommendations for improvement in your application management processes. See more case studies Our approach Discover a partnership that can help you achieve more – for your people, your business and your customers – today and into the future. Consulting and Advisory Services Professional Services Managed Services Fanatical Experience™ Rackspace Fabric™ Ready to Get Started? We’re experts on your side, doing what it takes to get the job done right — from the first consultation to your daily operations. Our Expertise Explore our expert credentials and industry recognition. Recognized leadership Providing innovation and leadership in the technology services industry for 20+ years. AWS Premier Consulting Partner, Migration Competency Five-Time Microsoft Hosting Partner of the Year Microsoft Azure Expert MSP Oracle Cloud Service and Resell Partner SAP Silver Partner Power Your Advantage Discover related technology platforms and solutions to help you achieve smarter business outcomes. Adobe Experience Manager Get an AEM solution that’s built for scalability, reliability and security — supported by a team of AEM experts. Dynamics 365 Unlock the power of intelligent CRM and ERP business applications in the cloud through connected platforms across Office 365 productivity applications and modern features that accelerate results. Oracle We help you adopt new cloud-based Oracle applications and manage legacy Oracle apps and databases faster and with less risk. SAP Accelerate SAP adoption and optimization by engaging a team of certified experts and managed services across multicloud solutions that integrate across your environment. SharePoint Discover how Microsoft SharePoint from Rackspace Technology can help transform the way your business gets work done. Sitecore We help you make the most of your digital experience platforms and turn more casual browsers into dedicated customers. Application Modernization the power of intelligent CRM and ERP business applications in the cloud through connected platforms across Office 365 productivity applications and modern features that accelerate results. Oracle We help you adopt new cloud-based Oracle applications and manage legacy Oracle apps and databases faster and with less risk. SAP Accelerate SAP adoption and optimization by engaging a team of certified experts and managed services across multicloud solutions that integrate across your environment. SharePoint Discover how Microsoft SharePoint from Rackspace Technology can help transform the way your business gets work done. Sitecore We help you make the most of your digital experience platforms and turn more casual browsers into dedicated customers. Application Modernization Get expert guidance that helps you realize the benefits of modern applications and improve your return on investment. Related Resources Learn more about services to support your application management and operations. Simple Strategies for a Better SAP Experience Ready to start the conversation? Ready to start the conversation? Fill out the form to be connected to one of our experts. Fill out the form to be connected to one of our experts. By submitting this form, I acknowledge that someone from Rackspace Technology will contact me via email or phone to discuss my request. You may withdraw your consent to receive additional information from Rackspace Technology at any time. Information collected in this form is subject to the Rackspace Technology Privacy Notice . Rackspace Technology Support To create a ticket or chat with a specialist regarding your account, log into your account. Legacy Datapipe One (Service Now) Rackspace Sovereign Services UK Support Phone 1-800-961-4454 International Support +1-512-361-4935 Help Documentation Support Documentation API Documentation System status Email & Apps system status Rackspace system status Rackspace Technology Careers Rackspace Technology accelerates the value of the cloud during every phase of a customer’s digital transformation. Join us on our mission.",
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    "url": "https://docs.rackspace.com/docs/recover-deleted-email-in-webmail",
    "title": "Recover Deleted Email In Webmail | Rackspace Documentation",
    "content": "This article describes how to recover email messages that have been purged from the Trash folder in Rackspace Webmail . Prerequisites Applies to: User Difficulty: Easy Time needed: Approximately 5 minutes depending on the number of items to be recovered Tools required: Webmail access For more information on prerequisite terminology, see Cloud Office support terminology . Recover deleted email Users can recover email messages from the Recover Deleted Email tool up to 14 days after an item is purged from Trash. To recover deleted messages, log in to Webmail , and perform the following steps: Verify the missing items are not in Trash or another folder. Verify the missing items are not in Trash or another folder. Right-click the Trash folder and select Recover Deleted Email . Right-click the Trash folder and select Recover Deleted Email . Select the messages that you want to recover. Select the messages that you want to recover. Click Recover to Folder and select the destination folder for the recovered emails. Click Recover to Folder and select the destination folder for the recovered emails. When you see the confirmation Message(s) Recovered , close the recovery tool, and verify that the messages are now in the destination folder that you chose. When you see the confirmation Message(s) Recovered , close the recovery tool, and verify that the messages are now in the destination folder that you chose. Note: Admins can perform this task on behalf of their users by using the Log In As functionality available in the Cloud Office Control Panel. Updated 5 days ago",
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    "url": "https://docs.rackspace.com/docs/ras-databases-handbook-overview",
    "title": "Ras Databases Handbook Overview | Rackspace Documentation",
    "content": "The Rackspace Application Services (RAS) for Databases, which includes database administration (DBA) services, encompasses all setup, management, and maintenance activities for the clients’ database servers including OS and database application support. Certified Database Administrators (DBAs) improve performance through optimized database design, tuning, and troubleshooting services. Additionally, this service includes proactive monitoring, reporting, and support for environments on approved systems. Rackspace’s Database Management team can design and architect a solution based on a client’s specific needs on a variety of infrastructures including dedicated physical hardware or a Hosted Private Cloud at any of Rackspace’s global data centers, or utilizing and integrating with Amazon Web Services (AWS) or Microsoft Azure public cloud resources. Rackspace is an Oracle Gold Partner, a Microsoft Gold Hosting Partner, an AWS Premier Consulting Partner, and a DataStax Alliance Partner among others. Rackspace’s partnership with leading database suppliers and platforms enables Rackspace to provide users with the highest level of support for leading technologies. Rackspace’s deep database expertise has included engagements with enterprise clients where Rackspace manages the key components in global architectures. These include solutions utilizing AWS Direct Connect and Rackspace-hosted, highly available Oracle Real Application Clusters (RAC) and SQL Server clusters to provide a complete hybrid solution that couple the AWS cloud with Rackspace Managed Services and dedicated equipment. Rackspace hosts and supports enterprise databases for multi-node, high-availability (HA) designs and is able to meet a wide variety of use cases. The Rackspace Database Management team is highly skilled in deploying and managing MySQL clusters on Percona XtraDB for an active-active, HA design to meet client requirements. The team designs NoSQL replica sets and clusters using MongoDB, and others. The Lead DBA Every RAS account is assigned a lead DBA. A lead DBA is a highly skilled and experienced database administrator who becomes the expert on the data platform. They provide the strategic oversight for the data plane, understanding the customer’s business need and ensuring that Rackspace remains focused on the customer’s desired outcome. The lead DBA works closely with the Service Delivery team, processing regular database health reviews and capacity reviews, which are then provided to the customer during regular monthly or quarterly business reviews. Most lead DBAs are US-based and NoSQL replica sets and clusters using MongoDB, and others. The Lead DBA Every RAS account is assigned a lead DBA. A lead DBA is a highly skilled and experienced database administrator who becomes the expert on the data platform. They provide the strategic oversight for the data plane, understanding the customer’s business need and ensuring that Rackspace remains focused on the customer’s desired outcome. The lead DBA works closely with the Service Delivery team, processing regular database health reviews and capacity reviews, which are then provided to the customer during regular monthly or quarterly business reviews. Most lead DBAs are US-based and available during normal business hours. However, lead DBAs in other geographies or time zones can also be available. The Database Operations team The lead DBAs are supported by the DBAs in our 24x7x365 Database Operations team. These DBAs handle all alert triage, simple maintenances, and any break-fix troubleshooting that might occur during the life of the database. They also, with the direction provided by the lead DBA, process all scheduled maintenances for the database platform. The members of the Database Operations team are full-time Rackspace employees that are based in our offices in India. Updated 5 days ago",
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  {
    "url": "https://www.rackspace.com/applications/oracle",
    "title": "Oracle | Rackspace Documentation",
    "content": "On this page: Overview Features Success story Resources Get started As an Oracle Cloud Service Provider, Rackspace Technology® can help you become a digital business quickly and with minimal risk. Whether you’re seeking help managing your on-premises Oracle® application services and databases, or you want to accelerate the adoption of new Oracle applications and technology in the cloud, we can be your partner in modernization. Rackspace Technology accelerates the value you get out of your Oracle products and services, whether they’re run on Oracle’s Cloud Infrastructure (OCI), Rackspace Private Cloud, hyperscale public clouds or within your own on-premises environment. Watch the video “ Pros and Cons of Running Oracle on the Cloud ” → Our experts analyze your business operations, then activate Oracle applications and databases that support the way you want to work. We deploy, manage and optimize those applications and databases with an infrastructure that maximizes their effectiveness and helps you succeed. Learn the Top 10 Signs it’s Time for a Modern Cloud ERP → Features Key Benefits Gain these key benefits: Cost and efficiency: By modernizing your Oracle solutions on optimized infrastructure, Rackspace Technology helps reduce maintenance costs of legacy systems while generating higher levels of efficiency. Resource optimization: Rackspace Technology will manage your Oracle applications, databases and infrastructure, so you can focus your resources on core business functions. Reliability : Gain easy access to proactive, always-on service and expertise with best-in-class tools and automation so you’ll have Oracle technology delivered when and how you need it. Agility and innovation: By moving toward cloud-native, you create future stability for your products, accelerate time-to-market, and gain time to focus on creating innovative and differentiated customer experiences. Professional Consulting Services Rackspace Technology helps you select the optimum managed solution and service models to meet your business and integration needs. We provide these professional services for Oracle: Application upgrades New module implementations Integrations Global organization rollouts Development projects Assessments Managed Application Services Managed Application Services are designed to help your organization use smart, efficient ways to optimize and generate more value from your Oracle portfolio. These services are designed to deliver value throughout every phase of the application portfolio lifecycle, and help you realize an increased level of interoperability and better return on investment through ongoing maintenance and operations. Managed Application Services for Oracle include: Advanced configuration and optimization Oracle technical and functional support Administration, monitoring and maintenance optimum managed solution and service models to meet your business and integration needs. We provide these professional services for Oracle: Application upgrades New module implementations Integrations Global organization rollouts Development projects Assessments Managed Application Services Managed Application Services are designed to help your organization use smart, efficient ways to optimize and generate more value from your Oracle portfolio. These services are designed to deliver value throughout every phase of the application portfolio lifecycle, and help you realize an increased level of interoperability and better return on investment through ongoing maintenance and operations. Managed Application Services for Oracle include: Advanced configuration and optimization Oracle technical and functional support Administration, monitoring and maintenance Data services Supported Oracle Technologies and Platforms Supported Oracle categories: Oracle Enterprise Resource Planning (ERP) Oracle Commerce Platform (ATG) Oracle Commerce (CX) Oracle Enterprise Performance Management (EPM) Oracle Business intelligence and Analytics Oracle Data Integration technologies Oracle Fusion Middleware Supported Oracle applications and data solutions: Oracle E-Business Suite Oracle Peoplesoft Oracle EPM (Hyperion) Oracle Business Intelligence Oracle Commerce (CX) Oracle Commerce Platform (ATG) Oracle Fusion Oracle Fusion Middleware Oracle Cloud Applications Oracle Database Oracle Autonomous Data Warehouse Oracle Analytics Cloud Governance, Risk, and Compliance (Oracle GRC) Enterprise Command Center (Oracle ECC) Discoverer Oracle Application Express (APEX) Identity Management Suite (OID/SSO) Oracle Agile Special Oracle Migration Offer Migrate Your Oracle ERP Apps to Oracle Cloud Infrastructure (OCI) Take advantage of a special offer that helps you migrate select Oracle applications to Oracle Cloud Infrastructure. See More Case Stories Ready to Get Started? We’re experts on your side, doing what it takes to get the job done right — from the first consultation to your daily operations. Our Approach Discover a partnership that can help you achieve more — for your people, your business and your customers — today and into the future. Consulting and Advisory Services Professional Services Managed Services Fanatical Experience® Rackspace Fabric™ Our Expertise Explore our expert credentials and industry recognition. A trusted partnership Rackspace Technology is your trusted partner across cloud, applications, security, data and infrastructure. As a designated Oracle Cloud Solutions Provider (CSP), we offer designated service expertise for migrating on-premises Oracle applications and databases to Oracle Cloud Infrastructure (OCI). We are also an Oracle reseller for Oracle Cloud Universal Credits. Oracle (CSP) Cloud Service Provider Oracle Cloud Partner for Services & Resale “OCI” Oracle Cloud Infrastructure E-Business Applications to Oracle . Consulting and Advisory Services Professional Services Managed Services Fanatical Experience® Rackspace Fabric™ Our Expertise Explore our expert credentials and industry recognition. A trusted partnership Rackspace Technology is your trusted partner across cloud, applications, security, data and infrastructure. As a designated Oracle Cloud Solutions Provider (CSP), we offer designated service expertise for migrating on-premises Oracle applications and databases to Oracle Cloud Infrastructure (OCI). We are also an Oracle reseller for Oracle Cloud Universal Credits. Oracle (CSP) Cloud Service Provider Oracle Cloud Partner for Services & Resale “OCI” Oracle Cloud Infrastructure E-Business Applications to Oracle Cloud Migration expertise Oracle Database to Oracle Cloud Migration expertise Power your advantage Discover related technology platforms and solutions to help you achieve smarter business outcomes. Application Management and Operations Optimize your environment with expert administration, management and configuration so you can focus on staying ahead of the curve. Application Modernization Get expert guidance that helps you realize the benefits of modern applications and improve your return on investment. Business Intelligence Gain more business insight and identify data-driven growth opportunities. Digital Experience We’ll ensure your applications are fast, secure and available — so you can get the most from your digital experience. Enterprise Resource Planning Your ERP solution should work with where your business is now — and where it’s headed. SaaS Lifecycle Management Optimization experts help you realize the full savings and business advantages of well-run SaaS applications. Related resources Learn more about how we’re solving with Oracle. Rackspace Application Services for Oracle Oracle Cloud Infrastructure Ebook Ready to get started? Ready to get started? Fill out the form to be connected to one of our experts. Fill out the form to be connected to one of our experts. By submitting this form, I acknowledge that someone from Rackspace Technology will contact me via email or phone to discuss my request. You may withdraw your consent to receive additional information from Rackspace Technology at any time. Information collected in this form is subject to the Rackspace Technology Privacy Notice . Rackspace Technology Support To create a ticket or chat with a specialist regarding your account, log into your account. Legacy Datapipe One (Service Now) Rackspace Sovereign Services UK Support Phone 1-800-961-4454 International Support +1-512-361-4935 Help Documentation Support Documentation API Documentation System status Email & Apps system status Rackspace system status Rackspace Technology Careers Rackspace Technology accelerates the value of the cloud during every phase of a customer’s your consent to receive additional information from Rackspace Technology at any time. Information collected in this form is subject to the Rackspace Technology Privacy Notice . Rackspace Technology Support To create a ticket or chat with a specialist regarding your account, log into your account. Legacy Datapipe One (Service Now) Rackspace Sovereign Services UK Support Phone 1-800-961-4454 International Support +1-512-361-4935 Help Documentation Support Documentation API Documentation System status Email & Apps system status Rackspace system status Rackspace Technology Careers Rackspace Technology accelerates the value of the cloud during every phase of a customer’s digital transformation. Join us on our mission.",
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    "url": "https://www.rackspace.com/data/data-management",
    "title": "Data Management | Rackspace Documentation",
    "content": "On this page: Business Challenge Use Cases Case Study Supported Platforms Resources Get Started Always-on data availability, with access when and where you need it, helps you to move forward faster. Rackspace Technology® managed data services can automate data processes and database management while helping you operate more efficiently and drive better business outcomes. We combine cloud platform and data management services with industry-leading technologies to help you move and manage your data while minimizing risks, disruption and downtime. Explore all of our data solutions → Use Cases Data migrations Cloud native data management delivers the performance and availability of commercial-grade data solutions at a fraction of the cost. But a complex transformation inhibits your goal to accelerate innovation while maintaining high data quality and proper data governance. We’ll set you up with an expert team and the right services to improve data performance and availability while optimizing costs. Managing multiple data storage technologies Polyglot persistence allows you to find and access data more quickly, no matter its size or scale. ObjectRocket , a Rackspace Technology company, evaluates the strengths and weaknesses of different data storage options and gives you a 360-degree view of numerous data management options applicable to your business needs. Our DBAs and engineers enable you to take your data-driven experiences to the next level. Data security and compliance management Secure data is protected by transport layer security, encryption-in-motion, role-based access control, firewalls and at-rest encryption with daily backups and recovery. We’ll help ensure your data adheres to privacy, compliance, industry-specific regulations, and key data quality metrics. Cloud DBOps Effectively handling and fine-tuning databases can impose a substantial strain on IT resources. Although deploying different database technologies might be straightforward, their administration becomes intricate with scaling. When you layer in multicloud technologies, you often find that the skillsets of internal teams can’t adapt to the shifting trends found on the cutting edge of multicloud. This leads to inefficient database deployment, management and delayed rollouts. Take the first step to your data transformation Complimentary Data Discovery Session Take advantage of a complimentary data discovery session to learn how Rackspace Technology can accelerate your path to becoming a data-driven organization. See more case studies Our Approach Discover a partnership that can help you achieve more – for your people, your business and your customers – today and into the future. Consulting and Advisory Services Professional Services Managed Services Fanatical Experience™ Rackspace you often find that the skillsets of internal teams can’t adapt to the shifting trends found on the cutting edge of multicloud. This leads to inefficient database deployment, management and delayed rollouts. Take the first step to your data transformation Complimentary Data Discovery Session Take advantage of a complimentary data discovery session to learn how Rackspace Technology can accelerate your path to becoming a data-driven organization. See more case studies Our Approach Discover a partnership that can help you achieve more – for your people, your business and your customers – today and into the future. Consulting and Advisory Services Professional Services Managed Services Fanatical Experience™ Rackspace Fabric™ Ready to Get Started? We’re on your side, doing what it takes to get the job done right — from the first consultation to your daily operations. Contact us for a free quote. Our Expertise Explore our expert credentials and industry recognition. Power Your Advantage Discover related technology platforms and solutions to help you achieve smarter business outcomes. AWS Data Maximize the value of your data and the power of AWS cloud with the experience and expertise you need from Rackspace Technology. Google Cloud Data Mobilize the power of Google Cloud data, backed by deep experience and expertise that can help you maximize its value. Microsoft Azure Data Make the most of Microsoft Azure for innovation, agility, cost savings and operational efficiency. Rackspace DBaaS Get fully managed, highly available datastores that minimize downtime, scale with your needs, and reduce risk. NoSQL Scale flexibly and easily, no matter how large your database or user base is. Relational Databases Experience peace of mind that your existing databases are expertly managed and performance optimized. Related resources Learn more about services to support your data management. Powering the Intelligent Business with the Right Data to the Right App at the Right Business Moment Why It’s Time for Your Company to Take Data Seriously — And How to Get Started Why It’s Time for Your Company to Take Data Seriously — And How to Get Started What’s the Future of Data Privacy? What’s the Future of Data Privacy? Ready to start the conversation? Ready to start the conversation? Fill out the form to be connected to one of our experts. Fill out the form to be connected to one of our experts. By submitting this form, I acknowledge that someone from Rackspace Technology will contact me via email or phone to discuss my request. You may withdraw your consent to receive additional information from Rackspace Technology at any time. Information collected in this form is subject Get Started Why It’s Time for Your Company to Take Data Seriously — And How to Get Started What’s the Future of Data Privacy? What’s the Future of Data Privacy? Ready to start the conversation? Ready to start the conversation? Fill out the form to be connected to one of our experts. Fill out the form to be connected to one of our experts. By submitting this form, I acknowledge that someone from Rackspace Technology will contact me via email or phone to discuss my request. You may withdraw your consent to receive additional information from Rackspace Technology at any time. Information collected in this form is subject to the Rackspace Technology Privacy Notice . Rackspace Technology Support To create a ticket or chat with a specialist regarding your account, log into your account. Legacy Datapipe One (Service Now) Rackspace Sovereign Services UK Support Phone 1-800-961-4454 International Support +1-512-361-4935 Help Documentation Support Documentation API Documentation System status Email & Apps system status Rackspace system status Rackspace Technology Careers Rackspace Technology accelerates the value of the cloud during every phase of a customer’s digital transformation. Join us on our mission.",
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    "url": "https://www.rackspace.com/industry/government",
    "title": "Government | Rackspace Documentation",
    "content": "On this page: Overview Solutions Customer success Get started Contracts Multicloud Simplified and Secure The Rackspace Government Solutions portfolio offers unparalleled multicloud, security and compliance expertise; empowering Public Sector organizations and their partners to confidently design, build, manage, and optimize the cloud. As a result, agencies, systems integrators (SIs), independent software vendors (ISVs) and educational institutions can accelerate innovation and agility – and meet mission and business requirements faster. Rackspace Technology Government Solutions enables customers to focus on being mission experts, rather than cloud experts. Watch the Public Sector Innovation Podcast episodes: - Control + Shift: Transforming Public Sector IT Through Advisory-Led Collaboration - Beyond Lift and Shift: How Agentic AI Is Revolutionizing Government Modernization - Partnerships with Purpose: Accelerating Public Sector Innovation Through Trust and Collaboration - From Chaos to Clarity: How Data Governance Enriches AI Value in the Public Sector Use cases Unparalleled Expertise & Experience Simplify the complexity of multicloud while addressing security and compliance requirements across the design, build, migrate, operate and optimize lifecycle. Rackspace Technology is your trusted partner across cloud, applications, security, data and infrastructure. For Federal Government Agencies Rackspace provides secure, compliant multicloud solutions and managed services that help agencies fully leverage and optimize their cloud investments, ensuring success across every stage of the cloud journey – design, build, secure, operate and optimize. Rackspace Government Cloud (RGC) solutions deliver automation, security, and multicloud adoption expertise on a secure FedRAMP-authorized platform as a service – available on public (AWS), private (VMware), or hybrid cloud infrastructure as a service. The Rackspace team of certified cloud experts works with our customers at every stage of the cloud journey, freeing internal teams to focus on mission-essential tasks. We optimize the value of FedRAMP investments by accelerating the ATO process and the rapid delivery of cloud-based solutions in support of agency missions. Rackspace Government Cloud meets 80% of the FedRAMP security and compliance requirements, reducing CapEx as well as the stress and burden of meeting FedRAMP security and compliance requirements. Additionally, we assume the risk of monitoring and maintaining those requirements as they change. Rackspace Technology is a trusted FedRAMP ATO partner, from initial assessment to audit. We power solutions that support the mission of more than half of the Federal Government cabinet agencies. Offering on mission-essential tasks. We optimize the value of FedRAMP investments by accelerating the ATO process and the rapid delivery of cloud-based solutions in support of agency missions. Rackspace Government Cloud meets 80% of the FedRAMP security and compliance requirements, reducing CapEx as well as the stress and burden of meeting FedRAMP security and compliance requirements. Additionally, we assume the risk of monitoring and maintaining those requirements as they change. Rackspace Technology is a trusted FedRAMP ATO partner, from initial assessment to audit. We power solutions that support the mission of more than half of the Federal Government cabinet agencies. Offering unparalleled security, Rackspace Government Solutions has held FedRAMP Joint Authorization Board (JAB) certification since 2015, as well as DoD Impact Level 4 and DFARS. Our solutions also comply with FISMA, IRS Publication 1075, TAC 202, and HIPAA standards, to name just a few. For State & Local Agencies In a time where demands for a digitally-enabled remote workforce and digital citizen services have never been greater; Rackspace Government Solutions helps state and local agencies and in-house IT teams alleviate the burden of managing multi-cloud environments by quickly, securely and cost-effectively right-sizing the technology ecosystem. The Rackspace Technology portfolio of secure multicloud as a service solutions delivers best-in-class multicloud management and the ability to cost optimize workloads so the IT department, the agency and the customers they serve get the best value. Rackspace enables agencies to do more with less by moving from a CapEx to an OpEx model and delivering consumption flexibility to scale up as needed - to ensure agencies can deliver services anywhere, at anytime. This helps accelerate the path to modernization and digital transformation by taking advantage of the agility that the cloud delivers to better serve citizens – from SMART city programs to public safety services to public health services and far beyond. Offering unparalleled security, Rackspace Technology Government Solutions has held FedRAMP Joint Authorization Board (JAB) certification since 2015, as well as DoD Impact Level 4 and DFARS/CMMC authorization. Its solutions also comply with IRS Publication 1075, TAC 202, and HIPAA standards, to name just a few. As more states look to align with Federal security standards as part of their “State RAMP” initiatives, Rackspace has extensive experience in working with providers and customers to bring FedRAMP authorized solutions to market and production. It applies this experience directly to helping to public health services and far beyond. Offering unparalleled security, Rackspace Technology Government Solutions has held FedRAMP Joint Authorization Board (JAB) certification since 2015, as well as DoD Impact Level 4 and DFARS/CMMC authorization. Its solutions also comply with IRS Publication 1075, TAC 202, and HIPAA standards, to name just a few. As more states look to align with Federal security standards as part of their “State RAMP” initiatives, Rackspace has extensive experience in working with providers and customers to bring FedRAMP authorized solutions to market and production. It applies this experience directly to helping state and local governments cost-effectively prepare for and accelerate their own security standardization and compliance initiatives. Learn more about support for State & Local Agencies Competitively Solicited Contracts Publicly Awarded by Department of Information Resources: Cloud Services Contract DIR-CPO-5186 AI Services DIR-CPO-5896 AI Services DIR-CPO-5155 For Systems Integrators (SIs) Rackspace Government Solutions helps Systems Integrators overcome a myriad of IT challenges as they look to not only guide their customers to the best multicloud modernization solutions but also as they strive to modernize and optimize their own cloud environments. Rackspace Technology is the largest AWS managed service provider (MSP), one of the top Azure partners, Google Cloud Platform’s first MSP, and the only company to establish a VMware Cloud in AWS. Rackspace Technology enables customers to do more with less by moving from a CapEx to an OpEx model and delivering consumption flexibility to quickly scale up as needed - to ensure services can be delivered anywhere, at any-time. With more than 8000 certifications across 45 technologies, we are uniquely positioned to help you manage and maintain multicloud infrastructure and achieve multi-platform independence for your government customers as well as your internal IT. For internal IT teams, we help create IT value by detangling the web of disparate and outdated infrastructure and cloud systems and charting a path to a modern, optimized cloud ecosystem with solutions that will save time and money. For customer-facing teams, our unmatched and unbiased multicloud expertise and our portfolio of secure, compliant multicloud solutions and services help you achieve faster time to market to deliver best-in-class solutions to government customers while optimizing time and resources. Additionally, we can help significantly increase protection of customer data and reduce risk to the SI business with Rackspace Government Cloud and managed security services – a your internal IT. For internal IT teams, we help create IT value by detangling the web of disparate and outdated infrastructure and cloud systems and charting a path to a modern, optimized cloud ecosystem with solutions that will save time and money. For customer-facing teams, our unmatched and unbiased multicloud expertise and our portfolio of secure, compliant multicloud solutions and services help you achieve faster time to market to deliver best-in-class solutions to government customers while optimizing time and resources. Additionally, we can help significantly increase protection of customer data and reduce risk to the SI business with Rackspace Government Cloud and managed security services – a very real threat in today’s cyber environment. For Modern Independent Software Vendors (ISVs) Rackspace Technology helps you accelerate time to value of your IT solutions by meeting Federal compliance standards faster and leveraging our extensive resources to help you scale your business. We focus on being the government compliance and security experts so that you can focus on being the experts at building great software. With Rackspace Government Cloud (RGC) you inherit 80% of the required FedRAMP security controls, allowing you to achieve ATO/FedRAMP readiness in as little as weeks to months, with a potential of 70 percent in monthly operational savings. So you can start selling to the government and growing your business faster, at a substantial cost savings. And once you achieve FedRAMP ATO on RGC, we can leverage our extensive network of partners and our own internal ecosystem to help market and sell your solution. So our resources and relationships become your resources and relationships. Offering unparalleled security, Rackspace Government Solutions has held FedRAMP Joint Authorization Board (JAB) certification since 2015, as well as DoD Impact Level 4 and DFARS/CMMC authorization. Its solutions also comply with FISMA, IRS Publication 1075, TAC 202, and HIPAA standards, to name just a few. Solutions Portfolio The Rackspace Government Solutions portfolio offers unparalleled multicloud, security and compliance expertise; empowering Public Sector organizations and their partners to confidently design, build, manage, and optimize the cloud. Our solutions and services help customers accelerate innovation and agility – and meet mission and business requirements faster. Learn more about our FedRAMP solutions and Rackspace Government Cloud Learn More about our full portfolio of Cloud Solutions Learn More about our full portfolio of Data Solutions Learn more about our full portfolio of Security Solutions Secure, Compliant FedRAMP Fast Track to ATO Rackspace Government Cloud helps agencies maximize the value of , to name just a few. Solutions Portfolio The Rackspace Government Solutions portfolio offers unparalleled multicloud, security and compliance expertise; empowering Public Sector organizations and their partners to confidently design, build, manage, and optimize the cloud. Our solutions and services help customers accelerate innovation and agility – and meet mission and business requirements faster. Learn more about our FedRAMP solutions and Rackspace Government Cloud Learn More about our full portfolio of Cloud Solutions Learn More about our full portfolio of Data Solutions Learn more about our full portfolio of Security Solutions Secure, Compliant FedRAMP Fast Track to ATO Rackspace Government Cloud helps agencies maximize the value of FedRAMP by accelerating the ATO process and the rapid delivery of cloud-based solutions in support of agency missions. It offers automation, security, and multicloud adoption expertise on a secure FedRAMP-authorized platform as a service on public (AWS), private (VMware), or hybrid cloud infrastructure as a service. With Rackspace Government Cloud, agencies, System Integrators (SI), and Independent Software Vendors (ISVs) may inherit up to 80 percent of the controls required for FedRAMP Authority to Operate (ATO), which enables them to obtain an ATO in three to four months instead of 12 to 18 months, and as much as 70 percent less cost. Rackspace Government Cloud’s embedded security controls and continuous security monitoring help ensure that agency SaaS solutions remain compliant with changing FedRAMP requirements. Rackspace Technology helps our customers prepare for their initial FedRAMP ATO process and provides ongoing support for as long as they are our customer to ensure they remain authorized. Rackspace Technology enables agencies, SIs and ISVs secure a FedRAMP ATO faster and accelerates the availability of secure, compliant mission-critical cloud solutions to government customers. Learn more about our FedRAMP solutions and Rackspace Government Cloud Register for a complimentary discovery session Secure Multicloud-as-a-Service Agencies and businesses alike need to design for multicloud security and compliance from the outset – hence the need for a strong multicloud strategy and solutions. They also need cloud and security experts who can help evaluate systems, assets and data to determine the appropriate level of protection required. Bringing together the business owners, internal cyber stakeholders, and external multicloud and security experts as integral parts of the decision-making process is key to ensure there is a complete understanding of how the systems need to operate to support the mission with optimal security and governance built- Register for a complimentary discovery session Secure Multicloud-as-a-Service Agencies and businesses alike need to design for multicloud security and compliance from the outset – hence the need for a strong multicloud strategy and solutions. They also need cloud and security experts who can help evaluate systems, assets and data to determine the appropriate level of protection required. Bringing together the business owners, internal cyber stakeholders, and external multicloud and security experts as integral parts of the decision-making process is key to ensure there is a complete understanding of how the systems need to operate to support the mission with optimal security and governance built-in. Otherwise an organization could be stuck trying to wrap security around a solution after data and assets have shifted to the cloud which can create enormous cybersecurity risks and vulnerabilities. Rackspace Government Solutions (RGS) delivers secure mulitcloud-as-a-service (MCaaS) solutions that help organizations navigate the complexities and security challenges that burden them as they embrace enterprise-wide multicloud cloud modernization on a larger scale. We enable them to fully leverage and optimize their cloud investments while putting security and compliance at the forefront to ensure success across every stage of the cloud journey - design, build, migrate, operate and optimize. Our secure MCaaS solutions provide the necessary tools to comprehensively address cloud security across multiple technologies and help business owners and cybersecurity services craft the right strategy to support the mission. They free stakeholders to focus squarely on their mission, while entrusting cloud operations and security to the experts RGS secure MCaaS solutions can also dramatically shorten the path to cloud, increasing productivity while reducing overall TCO; empowering internal teams with expertise that puts technology to work to help optimize the benefits of cloud. For agencies and business departments at all levels, this means being able to move more quickly to leverage automation, software-based analytics tools, and capabilities utilizing emerging technologies like artificial intelligence (AI) and machine learning (ML)- that improve daily operational efficiency, deliver mission and citizen essential services, and evolve cybersecurity posture from passive to active. Rackspace Government Solutions enables customers to leverage highly skilled cloud, security, compliance and governance expertise and automated security and compliance solutions to help accelerate, secure and optimize their cloud investments. “We are getting ahead of the game on security and cost optimization, and preparing for a long-term future in the cloud. I’ve seen some states move applications to public cloud and do it well. But I haven’t seen states embrace a consolidated, intentional roadmap with like artificial intelligence (AI) and machine learning (ML)- that improve daily operational efficiency, deliver mission and citizen essential services, and evolve cybersecurity posture from passive to active. Rackspace Government Solutions enables customers to leverage highly skilled cloud, security, compliance and governance expertise and automated security and compliance solutions to help accelerate, secure and optimize their cloud investments. “We are getting ahead of the game on security and cost optimization, and preparing for a long-term future in the cloud. I’ve seen some states move applications to public cloud and do it well. But I haven’t seen states embrace a consolidated, intentional roadmap with security and cost optimization so strongly entrenched\" See More Case Studies Our approach Discover a partnership that can help you achieve more – for your people, your business and your customers – today and into the future. Consulting and Advisory Services Professional Services Managed Services Fanatical Experience Rackspace Fabric Our Expertise Explore our expert credentials and industry recognition. Additional resources Rackspace Positioned as a Leader by Gartner Multicloud Enabled IT Modernization in Government Issue Brief featuring Rackspace Technology Ready to start the conversation? Ready to start the conversation? Fill out the form to be connected to one of our experts. Fill out the form to be connected to one of our experts. By submitting this form, I acknowledge that someone from Rackspace Technology will contact me via email or phone to discuss my request. You may withdraw your consent to receive additional information from Rackspace Technology at any time. Information collected in this form is subject to the Rackspace Technology Privacy Notice . Rackspace Technology Support To create a ticket or chat with a specialist regarding your account, log into your account. Legacy Datapipe One (Service Now) Rackspace Sovereign Services UK Support Phone 1-800-961-4454 International Support +1-512-361-4935 Help Documentation Support Documentation API Documentation System status Email & Apps system status Rackspace system status Rackspace Technology Careers Rackspace Technology accelerates the value of the cloud during every phase of a customer’s digital transformation. Join us on our mission.",
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    "title": "Cloud Office Blocked Attachment Files | Rackspace Documentation",
    "content": "This article provides a comprehensive list of file types that Rackspace Email do not permit. If you receive a bounce message when sending an email, see our list of common email bounce messages for more information. Prerequisites Role Required: Administrators and Users Approximate Time: Not Applicable Tools Required : Not Applicable For more information on prerequisite terminology, see Cloud Office support terminology . Blocked Attachment Types Note: We cannot make exceptions for any file type listed for any reason. Updated 5 days ago",
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    "content": "The information in this section is relevant to all operations of the API. For details about specific operations, see the API reference . The Customer Management Service is implemented by using a RESTful web service interface. Like other Rackspace Cloud services, this service shares a common token-based authentication system that allows seamless access between products and services. All requests to authenticate and operate the service are performed using HTTPS on TCP port 443. For authentication instructions, see Authentication . authentication request-response paginated-collections faults",
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    "content": "Cloud Solutions Cloud Solutions Overview Cloud Adoption and Migration Cloud Management and Operations Cloud Native Cloud Optimization Multicloud Private Cloud Public Cloud Application Solutions Application Solutions Overview Application Management and Optimization Application Modernization Customer Resource Management (CRM) Digital Experience Email and Productivity Enterprise Resource Planning (ERP) Internet of Things (IoT) SaaS Implementation and Optimization Data Solutions Data Solutions Overview Artificial Intelligence/Machine Learning (AI/ML) Analytics and Business Intelligence Analytics Platforms Data Management Data Modernization Data Strategy and Governance Databases Next-Gen Platforms Unstructured Data Security Solutions Security Solutions Overview App Security Compliance and Governance Data Protection Prevention, Detection and Response Security Operations Security Strategy Cloud Platforms Amazon Web Services (AWS) Bare Metal Private Cloud Colocation Google Cloud Platform (GCP) Kubernetes Microsoft Azure OpenStack Private Cloud Rackspace Cloud Rackspace Government Cloud VMware Application Platforms Adobe Experience Platform Microsoft 365 Microsoft Dynamics 365 Microsoft Sharepoint Oracle Rackspace Email Salesforce SAP Sitecore Data Platforms AWS Data Big Data Business Intelligence (BI) Data Lakes Data Warehouse GCP Data Microsoft Azure Data NoSQL ObjectRocket - Managed Databases Relational Databases Security Platforms Multicloud Security Cloud Native Security On-Premise Security Industries Automotive, Transportation & Logistics Consumer Goods Education Financial Services Food & Beverage Government (US) Healthcare Manufacturing Media & Entertainment Non-Profit Oil & Gas Public Utilities (UK) Retail SaaS & ISV Technology Travel & Hospitality Services & Engagement Advisory and Consulting Services Professional Services Managed Services Fanatical Experience™ Rackspace Fabric™ About Rackspace Technology About Us Why Rackspace Technology Our Leadership Investors Corporate Responsibility Corporate Culture Marketplace Careers Strategic Partnerships Global Partner Program Events Insights Resource Center Solve: Thought Leadership Corporate Blog Newsroom Developer Blog Customer Stories Support Log In & Support System Status Email & Apps System Status API Documentation How-to Documentation",
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    "url": "https://docs.rackspace.com/docs/adding-an-alias-with-rackspace-email",
    "title": "Adding An Alias With Rackspace Email | Rackspace Documentation",
    "content": "This article shows how to create an alias that forwards emails to another mailbox or multiple mailboxes on a domain. Prerequisites Applies to: Administrator Difficulty: Easy Time needed: 5 minutes Tools required: Rackspace Email Control Panel access For more information on prerequisite terminology, see Rackspace Email Support Terminology . Alias Overview Aliases are a way to create an alternate email address name for an existing email address. For example, a user wants to receive emails at [email protected] (the actual address) and [email protected] (the alias), without checking two different accounts. In this case, the system will deliver everything sent to [email protected] to [email protected] . Add a single alias Log in to the Rackspace Email Control Panel . Log in to the Rackspace Email Control Panel . In the Rackspace Email section, click Aliases . In the Rackspace Email section, click Aliases . On the Aliases page, click Add Alias . Note : If you have multiple domains, ensure the appropriate domain name is selected. Use the change domain link if necessary. On the Aliases page, click Add Alias . Note : If you have multiple domains, ensure the appropriate domain name is selected. Use the change domain link if necessary. In the Create New Alias box, enter a name for this alias (e.g., sales, support, or info). In the Create New Alias box, enter a name for this alias (e.g., sales, support, or info). From the Members inside this Domain box, select one or more mailboxes and move them to the Current Members box. These are the destination mailboxes that will receive the emails sent to the alias address. From the Members inside this Domain box, select one or more mailboxes and move them to the Current Members box. These are the destination mailboxes that will receive the emails sent to the alias address. (Optional) Add up to four external addresses for domains like gmail.com , yahoo.com , or hotmail.com . (Optional) Add up to four external addresses for domains like gmail.com , yahoo.com , or hotmail.com . Click Save . Click Save . Add multiple aliases Use this method to import a list of aliases from a file if you need to create more than one at a time. Log in to the Rackspace Email Control Panel . Log in to and move them to the Current Members box. These are the destination mailboxes that will receive the emails sent to the alias address. (Optional) Add up to four external addresses for domains like gmail.com , yahoo.com , or hotmail.com . (Optional) Add up to four external addresses for domains like gmail.com , yahoo.com , or hotmail.com . Click Save . Click Save . Add multiple aliases Use this method to import a list of aliases from a file if you need to create more than one at a time. Log in to the Rackspace Email Control Panel . Log in to the Rackspace Email Control Panel . In the Rackspace Email section, click Aliases . In the Rackspace Email section, click Aliases . On the Aliases page, click Add Multiple Aliases . On the Aliases page, click Add Multiple Aliases . Create a CSV or Excel file that contains the information detailed in the Data Format section of the Import Aliases page. You can download a template by clicking the CSV template or Excel template link. Create a CSV or Excel file that contains the information detailed in the Data Format section of the Import Aliases page. You can download a template by clicking the CSV template or Excel template link. In the Import File section, click Choose file , select the CSV or Excel file you created, and click Open . In the Import File section, click Choose file , select the CSV or Excel file you created, and click Open . On the Import Aliases page, click Import . On the Import Aliases page, click Import . Review the Import Summary, which is displayed after the import completes, for any errors that occurred. Use the Feedback tab to make any comments or ask questions. You can also contact support for assistance. Updated 5 days ago",
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    "url": "https://www.rackspace.com/applications/rackspace-email",
    "title": "Rackspace Email | Rackspace Documentation",
    "content": "On this page: Overview Pricing Related Resources Reseller Program Premium email backed by real human support Get world-class business email at a fraction of the cost of other platforms — starting at just $2.99/month. Enjoy only the features you need to run your business efficiently, without the bloat. And with us, your data stays yours. We'll never mine it or serve ads, just secure, reliable email and support you can trust. Reliable support backed by the numbers Reliable support backed by the numbers Behind every email is a person, just like our support. Our team of email data specialists is available to you 24x7x365, providing expert, human-centered assistance whenever you need it. No generic replies, no AI guesswork, just real experts helping you connect with your customers better. Behind every email is a person, just like our support. Our team of email data specialists is available to you 24x7x365, providing expert, human-centered assistance whenever you need it. No generic replies, no AI guesswork, just real experts helping you connect with your customers better. 24x7x365 assistance whenever you need it Average call human response time: 36 seconds Average Customer Satisfaction: 4.5 out of 5 Pricing Explore flexible options that meet your unique business needs. With no long-term contracts, you can cancel or change your services at any time. Sign up for a free 14-day trial today. Sign up for free trial → Standard mailbox Professional email across Outlook, webmail and mobile. Monthly commit 24x7x365 expert support 100% uptime guarantee Free and easy migrations Works with Outlook and mobile Premium spam and virus protection Large 25GB mailboxes and 30GB file storage Rackspace Email Plus Professional email plus file storage, mobile sync, Office-compatible apps and messaging Monthly commit ActiveSync across desktop and mobile Shared calendars and contacts MS Office-compatible apps Instant messaging Anywhere, anytime access Archiving Our Plus package with unlimited storage for archived email. Monthly commit Messages and attachments securely preserved Unlimited storage for archived email Complete email retention solution Advanced search capabilities Compliance support Business-class email, free for 14 days Get all the features you need, at a price that fits your budget. Whether you need affordable Rackspace Email or feature-rich Hosted Microsoft Exchange, we have the plans you need to power your business. Start your 14-day free trial today. Related resources Learn more about how we compatible apps and messaging Monthly commit ActiveSync across desktop and mobile Shared calendars and contacts MS Office-compatible apps Instant messaging Anywhere, anytime access Archiving Our Plus package with unlimited storage for archived email. Monthly commit Messages and attachments securely preserved Unlimited storage for archived email Complete email retention solution Advanced search capabilities Compliance support Business-class email, free for 14 days Get all the features you need, at a price that fits your budget. Whether you need affordable Rackspace Email or feature-rich Hosted Microsoft Exchange, we have the plans you need to power your business. Start your 14-day free trial today. Related resources Learn more about how we’re solving with Rackspace Email. Rackspace Email Data Sheet Rackspace Email Plus with Cloud Drive Microsoft 365 and Rackspace Email FAQ Microsoft 365 and Rackspace Email FAQ Email Reseller Program Grow your business by integrating Rackspace Email with other products in your portfolio.",
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    "url": "https://docs.rackspace.com/docs/administrator-guide-for-rackspace-webmail-multi-factor-authentication",
    "title": "Administrator Guide For Rackspace Webmail Multi Factor Authentication | Rackspace Documentation",
    "content": "Prerequisites Applies to: Administrator Difficulty: Easy Tools required: Rackspace Email Control Panel access For more information on prerequisite terminology, see Rackspace Email Support Terminology . Multi-Factor Authentication Options There are three global options for multi-factor authentication in the Rackspace Email Control Panel . You must configure MFA for each individual domain, as the settings do not cascade from the parent domain to child domains. The default setting for all new domains is Off . Options Requred : The user must set up MFA before they can access Webmail. Optional : The user can decide if or when to set up MFA. Off : The user does not have the option to set up MFA. Manage Multi-Factor Authentication Settings Use the following steps to manage multi-factor authentication for your domains: Log in to the Rackspace Email Control Panel . Log in to the Rackspace Email Control Panel . In the Rackspace Email section, click Mailboxes In the Rackspace Email section, click Mailboxes If you have multiple domains in your account, you must select the domain for which you want to manage multi-factor authentication. If you have multiple domains in your account, you must select the domain for which you want to manage multi-factor authentication. In the left navigation menu, click Settings , and then click Webmail Settings . In the left navigation menu, click Settings , and then click Webmail Settings . In the Admin-Only Settings box, select the desired Multi-Factor Authentication option ( Required, Optional, or Off ). In the Admin-Only Settings box, select the desired Multi-Factor Authentication option ( Required, Optional, or Off ). Click **Save at the bottom of the page. Updated 5 days ago",
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    "url": "https://www.rackspace.com/data-solutions",
    "title": "Data Solutions | Rackspace Documentation",
    "content": "On this page: Solutions Success story Supported Platforms Get started Explore our Data Solutions Continuous, reliable access to the right data at the right time can help you make quick, informed decisions that take you closer to reaching your business goals. But you must ensure your legacy data architecture and technology solutions can handle your ever-increasing volumes of data. Rackspace Technology® offers a broad portfolio of data analytics solutions and data services designed to help you accelerate the adoption of modern data solutions while enabling your business transformation. Data Analytics and Business Insights Gain real-time, actionable insights that help you assess risks, reduce costs and shape business decisions. Analytics Platforms Use your data to make data-driven decisions that will help you achieve your business goals. Accelerate results with AI-driven innovation Rackspace Technology helps organizations turn data into impact with production-ready AI solutions built on private, public and hybrid cloud platforms. Our expertise in generative and agentic AI empowers you to deliver secure, scalable and responsible outcomes across your enterprise. Databases Deploy the right database management systems to maximize the value of your data and increase agility. Data Management Accelerate data optimization while helping to ensure security, uptime and seamless access across your organization. Data Modernization Make predictive decisions that accelerate innovation and increase ROI with integrated data architectures and AI. Data Strategy and Governance Map out a winning data strategy and data governance plan to extract the most value from your data. Generative AI Embrace the transformative power of generative AI to help you leverage advanced AI/ML capabilities. Next-Gen Data Platforms Accelerate the value of your data and the cloud with leading-edge advisory, professional and managed services for leading next-gen platforms. Unstructured Data Utilize unstructured data to gain insights that raise your revenue, drive customer experiences and power business success. See More Case Stories Power your advantage Discover related technology platforms and solutions to help you achieve smarter business outcomes. AWS Data Maximize the value of your data and the power of AWS cloud with the experience and expertise you need from Rackspace Technology. Big Data Generate powerful business insights from your data quickly with a highly experienced team of big data experts. Business Intelligence Gain more business insight and identify data-driven growth opportunities. Cloud Data Warehouses Modernize your data warehouse so you can accelerate the delivery of deeper insights that can help you scale and drive your business forward. Data Lakes With storage costs decreasing, it’s easier to keep more . See More Case Stories Power your advantage Discover related technology platforms and solutions to help you achieve smarter business outcomes. AWS Data Maximize the value of your data and the power of AWS cloud with the experience and expertise you need from Rackspace Technology. Big Data Generate powerful business insights from your data quickly with a highly experienced team of big data experts. Business Intelligence Gain more business insight and identify data-driven growth opportunities. Cloud Data Warehouses Modernize your data warehouse so you can accelerate the delivery of deeper insights that can help you scale and drive your business forward. Data Lakes With storage costs decreasing, it’s easier to keep more of your data for its potential value — if it’s indexed, protected and accessible. Google Cloud Data Mobilize the power of Google Cloud data, backed by deep experience and expertise that can help you maximize its value. Microsoft Azure Data Make the most of Microsoft Azure for innovation, agility, cost savings and operational efficiency. NoSQL Scale flexibly and easily, no matter how large your database or user base is. Rackspace DBaaS Get fully managed, highly available datastores that minimize downtime, scale with your needs, and reduce risk. Rackspace Database Services Simplify database management with expert support from Rackspace Technology. Our certified DBAs provide the expertise you need to optimize and secure your database environments. Relational Databases Experience peace of mind that your existing databases are expertly managed and performance optimized. Harness your data for a cloud native world Rackspace Elastic Engineering for Data No matter where you are in your data journey, Rackspace Technology Elastic Engineering for Data can help accelerate your path to data-driven innovation. Our approach Discover a partnership that can help you achieve more – for your people, your business and your customers – today and into the future. Consulting and Advisory Services Professional Services Managed Services Fanatical Experience™ Rackspace Fabric™ Related Resources Liberate Your IoT Data to Expand Your Business Opportunities Liberate Your IoT Data to Expand Your Business Opportunities Grow opportunities and customer connections with integrated data Simplifying the big data dilemma Ready to start the conversation? Ready to start the conversation? Fill out the form to be connected to one of our experts. Fill out the form to be connected to one of our experts. By submitting this form, I acknowledge that someone from Rackspace Technology will contact me via email or phone to discuss my request. You may withdraw your consent to receive additional information from Rackspace Technology at any time. Information collected in this form is subject to the Rackspace Technology Privacy Notice Your IoT Data to Expand Your Business Opportunities Liberate Your IoT Data to Expand Your Business Opportunities Grow opportunities and customer connections with integrated data Simplifying the big data dilemma Ready to start the conversation? Ready to start the conversation? Fill out the form to be connected to one of our experts. Fill out the form to be connected to one of our experts. By submitting this form, I acknowledge that someone from Rackspace Technology will contact me via email or phone to discuss my request. You may withdraw your consent to receive additional information from Rackspace Technology at any time. Information collected in this form is subject to the Rackspace Technology Privacy Notice . Rackspace Technology Support To create a ticket or chat with a specialist regarding your account, log into your account. Legacy Datapipe One (Service Now) Rackspace Sovereign Services UK Support Phone 1-800-961-4454 International Support +1-512-361-4935 Help Documentation Support Documentation API Documentation System status Email & Apps system status Rackspace system status Rackspace Technology Careers Rackspace Technology accelerates the value of the cloud during every phase of a customer’s digital transformation. Join us on our mission.",
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    "url": "https://docs.rackspace.com/docs/secure-existing-webmail-private-label-site",
    "title": "Secure Existing Webmail Private Label Site | Rackspace Documentation",
    "content": "Webmail private label sites created before September 2017 were deployed to an environment that did not enforce the use of secure web protocols over HTTPS, such as SSL or TLS. To add this additional level of protection to your existing Webmail private label site, we recommend you secure it. Prerequisites Applies to: Administrators of reseller accounts Difficulty: Easy Time needed: Approximately 5 minutes to secure the site, and 24 to 48 hours for the DNS changes to propagate Tools required: DNS host administrator access For more information on prerequisite terminology, see Cloud Office support terminology . Secure Webmail private label site To secure a Webmail private label site, perform the following steps: Log in to the Cloud Office Control Panel . Log in to the Cloud Office Control Panel . In the Reseller Tools section of the home page, click the Webmail Sites link. In the Reseller Tools section of the home page, click the Webmail Sites link. On the Webmail Sites page, locate the site that you want to secure. It should have a red unlocked icon to the right of the name. Warning: You cannot secure a Control Panel site with a site name that uses the following root domains: mymailsrvr.com, mycpsrvr.com, or any domain which is listed on Google Safe Browsing . On the Webmail Sites page, locate the site that you want to secure. It should have a red unlocked icon to the right of the name. Warning: You cannot secure a Control Panel site with a site name that uses the following root domains: mymailsrvr.com, mycpsrvr.com, or any domain which is listed on Google Safe Browsing . Click Secure Site from the Actions drop-down list. Click Secure Site from the Actions drop-down list. On the Secure Webmail Site page, enter or verify the company information for your site. This information is used to register the security certificate that secures your site. If your end users choose to view the certificate from their browser, this information is visible to them. Click Secure Webmail Site . On the Secure Webmail Site page, enter or verify the company information for your site. This information is used to register the security certificate that secures your site. If your end users choose to view the certificate from their browser, this information is visible to them. Click Secure Webmail Site . Copy the displayed instructions to drop-down list. On the Secure Webmail Site page, enter or verify the company information for your site. This information is used to register the security certificate that secures your site. If your end users choose to view the certificate from their browser, this information is visible to them. Click Secure Webmail Site . On the Secure Webmail Site page, enter or verify the company information for your site. This information is used to register the security certificate that secures your site. If your end users choose to view the certificate from their browser, this information is visible to them. Click Secure Webmail Site . Copy the displayed instructions to update the DNS entry for your site with new information by clicking Copy Instructions . Then click Ok, Got It . The DNS for most existing sites is an A record that points to a specific IP address. Change the A record type to CNAME , and change the IP address to the host name provided. For example, if your Webmail site is going to be mail.yourdomainexample.com , you would change the host name to mail or mail.yourdomainexample.com . The following tables illustrate this change. Before DNS change: Record type Host Point-to or Address A @ 000.00.000.00 After DNS change: Record type Host Point-to or Address CNAME mail pl-10.webmail.emailsrvr.com If your existing DNS record is already a CNAME, then just update the existing host name to the new one provided. Example DNS entry: Record type Host Point-to or Address CNAME mail pl-10.webmail.emailsrvr.com Note: For specific instructions on editing your DNS records, contact your DNS host. Find your DNS host here. After the DNS change is propagated, the site displays as secured in the Webmail Sites listing and has a green locked icon to the right of the name. Copy the displayed instructions to update the DNS entry for your site with new information by clicking Copy Instructions . Then click Ok, Got It . The DNS for most existing sites is an A record that points to a specific IP address. Change the A record type to CNAME , and change the IP address to the host name provided. For example, if your Webmail site is going to be mail.yourdomainexample.com , you would change the host name to mail or mail.yourdomainexample.com . The following tables illustrate this change. Before DNS change: Record type Host Point-to or Address A @ 000. the name. Copy the displayed instructions to update the DNS entry for your site with new information by clicking Copy Instructions . Then click Ok, Got It . The DNS for most existing sites is an A record that points to a specific IP address. Change the A record type to CNAME , and change the IP address to the host name provided. For example, if your Webmail site is going to be mail.yourdomainexample.com , you would change the host name to mail or mail.yourdomainexample.com . The following tables illustrate this change. Before DNS change: Record type Host Point-to or Address A @ 000.00.000.00 After DNS change: Record type Host Point-to or Address CNAME mail pl-10.webmail.emailsrvr.com The DNS for most existing sites is an A record that points to a specific IP address. Change the A record type to CNAME , and change the IP address to the host name provided. For example, if your Webmail site is going to be mail.yourdomainexample.com , you would change the host name to mail or mail.yourdomainexample.com . The following tables illustrate this change. Before DNS change: After DNS change: If your existing DNS record is already a CNAME, then just update the existing host name to the new one provided. Example DNS entry: Record type Host Point-to or Address CNAME mail pl-10.webmail.emailsrvr.com Note: For specific instructions on editing your DNS records, contact your DNS host. Find your DNS host here. After the DNS change is propagated, the site displays as secured in the Webmail Sites listing and has a green locked icon to the right of the name. If your existing DNS record is already a CNAME, then just update the existing host name to the new one provided. Example DNS entry: Note: For specific instructions on editing your DNS records, contact your DNS host. Find your DNS host here. 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    "url": "https://www.rackspace.com/data/data-warehouses",
    "title": "Data Warehouses | Rackspace Documentation",
    "content": "On this page: Overview Features Success story Get started Traditional data warehouses can be costly, complicated and inflexible. Modernize your growing repositories of data by building in a cloud structure designed to clean and prep your data for analysis – so you can discover deeper insights that drive your business forward. A combination of a cloud data warehouse and data lake in the cloud supports the highly advanced data analytics that can position your organization for the future. With our experience and expertise, we can help you imagine the possibilities, identify use cases and get you to a minimal viable product (MVP). Features Business intelligence and reporting Discover a long-range view of data over time by focusing on data aggregation for multi-dimensional queries against historical data. Seamlessly integrate business-intelligence tools like PowerBI, Tableau, Looker, Qlik or QuickSights. Empower your analysts with comprehensive dashboards and reports. Self-serve analytics Make informed decisions with readily available and easily accessible data. Put clean data at the fingertips of everyone across your business to free up IT resources. Experience the power of ad hoc queries, even during deployment and data collection. Batch processing Run high-volume, repetitive data jobs simultaneously with little or no user interaction. Prioritize time-sensitive jobs and schedule batch processes when it makes sense for you. Run batch systems on or offline, with minimal user interaction and reduced opportunities for error. Solve: Insights for your path forward 4 Strategies to Avoid the Data Swamp Organizations are increasingly eager to monetize their mountains of data. There are many ways to make that happen. See More Case Stories Ready to Get Started? We’re experts on your side, doing what it takes to get the job done right — from the first consultation to your daily operations. Our approach Discover a partnership that can help you achieve more – for your people, your business and your customers – today and into the future. Consulting and Advisory Services Professional Services Managed Services Fanatical Experience™ Rackspace Fabric™ Our Expertise Explore our expert credentials and industry recognition. Recognized leadership Providing innovation and leadership in the technology services industry for 20+ years. AWS Premier Consulting Partner, with 14 Competencies Google Cloud Partner of the Year Five-Time Microsoft Hosting Partner of the Year Power Your Advantage Discover related solutions to help you achieve smarter business outcomes. AWS Data Maximize the value of your data and the power of AWS cloud with the experience and expertise you need from Rackspace more – for your people, your business and your customers – today and into the future. Consulting and Advisory Services Professional Services Managed Services Fanatical Experience™ Rackspace Fabric™ Our Expertise Explore our expert credentials and industry recognition. Recognized leadership Providing innovation and leadership in the technology services industry for 20+ years. AWS Premier Consulting Partner, with 14 Competencies Google Cloud Partner of the Year Five-Time Microsoft Hosting Partner of the Year Power Your Advantage Discover related solutions to help you achieve smarter business outcomes. AWS Data Maximize the value of your data and the power of AWS cloud with the experience and expertise you need from Rackspace Technology. Google Cloud Data Mobilize the power of Google Cloud data, backed by deep experience and expertise that can help you maximize its value. Microsoft Azure Data Make the most of Microsoft Azure for innovation, agility, cost savings and operational efficiency. Data Analytics and Business Insights Gain real-time, actionable insights that help you assess risks, reduce costs and shape business decisions. Accelerate results with AI-driven innovation Rackspace Technology helps organizations turn data into impact with production-ready AI solutions built on private, public and hybrid cloud platforms. Our expertise in generative and agentic AI empowers you to deliver secure, scalable and responsible outcomes across your enterprise. Data Modernization Make predictive decisions that accelerate innovation and increase ROI with integrated data architectures and AI. Databases Deploy the right database management systems to maximize the value of your data and increase agility. Next-Gen Data Platforms Accelerate the value of your data and the cloud with leading-edge advisory, professional and managed services for leading next-gen platforms. Related resources A Field Guide to Data Bodies of Water A Field Guide to Data Bodies of Water Four Ways Data Will Evolve in 2021 Four Ways Data Will Evolve in 2021 Ready to get started? Ready to get started? Fill out the form to be connected to one of our experts. Fill out the form to be connected to one of our experts. By submitting this form, I acknowledge that someone from Rackspace Technology will contact me via email or phone to discuss my request. You may withdraw your consent to receive additional information from Rackspace Technology at any time. Information collected in this form is subject to the Rackspace Technology Privacy Notice . Rackspace Technology Support To create a ticket or chat with a specialist regarding your account, log into your account. Legacy Datapipe One (Service Now) Rackspace Sovereign Services UK Support Phone 1-800-961-4454 International Support +1 connected to one of our experts. Fill out the form to be connected to one of our experts. By submitting this form, I acknowledge that someone from Rackspace Technology will contact me via email or phone to discuss my request. You may withdraw your consent to receive additional information from Rackspace Technology at any time. Information collected in this form is subject to the Rackspace Technology Privacy Notice . Rackspace Technology Support To create a ticket or chat with a specialist regarding your account, log into your account. Legacy Datapipe One (Service Now) Rackspace Sovereign Services UK Support Phone 1-800-961-4454 International Support +1-512-361-4935 Help Documentation Support Documentation API Documentation System status Email & Apps system status Rackspace system status Rackspace Technology Careers Rackspace Technology accelerates the value of the cloud during every phase of a customer’s digital transformation. Join us on our mission.",
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    "url": "https://www.rackspace.com/security/elastic-engineering",
    "title": "Elastic Engineering | Rackspace Documentation",
    "content": "On this page: Business Challenge Use Cases Case Study Supported Platforms Resources Get Started Security experts who architect, engineer and manage your security solutions Break free of traditional reactive approaches to security with an agile, proactive, end-to-end security service that continually improves your security posture. Rackspace Elastic Engineering for Security gives you on-demand access to a pod of security experts who partner with you to assess, implement, engineer and manage your security and compliance challenges. Your pod includes an engagement manager, a pod lead, lead architect, security architects, security engineers, a compliance expert and security analysts/penetration testers who work as an extension of your team dedicated to cyber risk remediation. Take the next step toward digital transformation with a security partnership designed for modern cloud architectures. Use Cases Security architecture and engineering Your pod can design, build and manage a defense-in-depth architecture for unified protection across your multicloud environments, including AWS, Microsoft® Azure®, VMware® and Rackspace Technology® environments. Compliance management and support Keeping your data and systems secure is a big enough challenge, but keeping up with ever-changing compliance mandates and demonstrating to auditors that you meet industry requirements can exhaust your resources. Your Elastic Engineering for Security pod can work with you to define, manage and validate your governance, risk and compliance (GRC) requirements through advisory scans and assessments for compliance mandates, including PCI DSS, HIPAA and more. Threat and vulnerability assessments Your pod can provide vulnerability scans to assess cloud security configurations and policies to identify settings that don’t align to industry benchmarks and best practices. Risk management and remediation Your Rackspace Elastic Engineering pod will work as an extension of your team to assess and reduce risk in your environment. When a security incident occurs, your pod will work with your security operations team to design and implement security controls to remediate threats and help prevent similar incidents in the future. Do you know your Cybersecurity Risk Score? Cybersecurity Risk Self-Assessment By answering these simple questions about your cybersecurity technology, processes and people, you’ll receive a cybersecurity risk score against our benchmark that can help identify common security gaps in your environment that you may not be aware of. See more case studies Our approach Discover a partnership that can help you achieve more – for your people, your business and your customers – today and into the future. Consulting and Advisory Services Professional Services Managed Services Fanatical Experience Rackspace Fabric Ready to Start the Conversation? security controls to remediate threats and help prevent similar incidents in the future. Do you know your Cybersecurity Risk Score? Cybersecurity Risk Self-Assessment By answering these simple questions about your cybersecurity technology, processes and people, you’ll receive a cybersecurity risk score against our benchmark that can help identify common security gaps in your environment that you may not be aware of. See more case studies Our approach Discover a partnership that can help you achieve more – for your people, your business and your customers – today and into the future. Consulting and Advisory Services Professional Services Managed Services Fanatical Experience Rackspace Fabric Ready to Start the Conversation? We're here to help your business define and implement a security strategy to reduce your risk and defend against cyberthreats. Contact us for a free quote. Our Expertise Explore our expert credentials and industry recognition. Supported Platforms Discover related technologies and platforms to help you achieve smarter business outcomes. Amazon Web Services Experience how AWS’s leading-edge cloud capabilities can help you work smarter, lower costs and innovate with agility. Microsoft Azure Solve cloud challenges with a managed Microsoft Azure solution that helps you build new revenue streams, increase efficiency and deliver incredible experiences. VMware As a VMware Cloud Service Provider Pinnacle partner, Rackspace Technology delivers fully managed VMware Cloud Foundation™ solutions to help optimize performance, lower costs and ensure compliance. Managed Hosting Managed Hosting on bare metal delivers maximum uptime, visibility, security and control for your custom dedicated needs. Related resources Learn more about how we’re solving security and compliance challenges. Rackspace Elastic Engineering for Security - The Sheriff Rackspace Elastic Engineering for Security - The Sheriff Elastic Engineering for Security Six security challenges — and how to overcome them Ready to start the conversation? Ready to start the conversation? Fill out the form to be connected to one of our experts. Fill out the form to be connected to one of our experts. By submitting this form, I acknowledge that someone from Rackspace Technology will contact me via email or phone to discuss my request. You may withdraw your consent to receive additional information from Rackspace Technology at any time. Information collected in this form is subject to the Rackspace Technology Privacy Notice . Rackspace Technology Support To create a ticket or chat with a specialist regarding your account, log into your account. Legacy Datapipe One (Service Now) Rackspace Sovereign Services UK Support Phone 1-800-961-4454 International Support +1-512-361-4935 Help Documentation Support Documentation API Documentation System status Email & Apps system . By submitting this form, I acknowledge that someone from Rackspace Technology will contact me via email or phone to discuss my request. You may withdraw your consent to receive additional information from Rackspace Technology at any time. Information collected in this form is subject to the Rackspace Technology Privacy Notice . Rackspace Technology Support To create a ticket or chat with a specialist regarding your account, log into your account. Legacy Datapipe One (Service Now) Rackspace Sovereign Services UK Support Phone 1-800-961-4454 International Support +1-512-361-4935 Help Documentation Support Documentation API Documentation System status Email & Apps system status Rackspace system status Rackspace Technology Careers Rackspace Technology accelerates the value of the cloud during every phase of a customer’s digital transformation. Join us on our mission.",
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    "url": "https://docs.rackspace.com/docs/how-cloudflare-works",
    "title": "How Cloudflare Works | Rackspace Documentation",
    "content": "More than just Content Delivery (CDN) services, customers rely on the Cloudflare® global network to enhance security, performance, and reliability of anything connected to the Internet. Cloudflare doesn't require additional hardware, software, or changes to your code. The following graphic illustrates how Cloudflare works to protect your site against malicious traffic: Security Cloudflare stops malicious traffic before it reaches your origin web server. Cloudflare analyzes potential threats in visitor requests based on several characteristics: Visitor's IP address Requested resources Requested payload and frequency Customer-defined firewall rules A Domain Name Service (DNS) lookup or ping of a proxied Cloudflare subdomain returns the Cloudflare IP addresses. Cloudflare masks your origin IP address for proxied (orange-clouded) DNS records so attackers cannot bypass Cloudflare and directly attack your origin web server. Performance Cloudflare optimizes the delivery of website resources for your visitors. Cloudflare's data centers server your website's static resources and ask your origin web server for dynamic content. Cloudflare's global network provides a faster route from your site visitors to our data centers than would be available to a visitor directly requesting your site. Even with Cloudflare between your website and your visitors, resource requests arrive at your visitor sooner. Reliability Cloudflare's globally-distributed anycast network routes visitor requests to the nearest Cloudflare data center. Cloudflare-distributed DNS responds to website visitors with Cloudflare IP addresses for traffic that you proxy to Cloudflare. This distribution also provides security by hiding the specific IP address of your origin web server. Cloudflare-proxied domains share IP addresses from a pool that belongs to the Cloudflare network. As a result, Cloudflare does not offer dedicated or exclusive IP addresses. Updated 5 days ago",
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    "url": "https://docs.rackspace.com/docs/enable-and-disable-collection-of-mobile-phone-numbers-in-rackspace-webmail",
    "title": "Enable And Disable Collection Of Mobile Phone Numbers In Rackspace Webmail | Rackspace Documentation",
    "content": "You can enable or disable mobile phone collection in Webmail for a private label site. The system uses collected mobile phone numbers on account security features such as forgotten password recovery and two-factor authentication. Rasckspace does not disclose these numbers to third parties, including reseller administrators. Log in to the Cloud Office Control Panel . Click Rackspace Email . Expand Webmail . Click Show/Hide . Enable or disable Password Reset . Updated 5 days ago",
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    "url": "https://docs.rackspace.com/docs/account-management",
    "title": "Account Management | Rackspace Documentation",
    "content": "Managing your account includes actions such as updating contact information, changing account owners or company names, managing users on your account, managing invoices, and more. Account Management Change your Account Company Name Change account information Change your Cloud Account Owner Update your Account’s Primary Contact Sign up for Rackspace services Billing Billing services overview Combine invoices for Rackspace Managed and Cloud accounts Rackspace account invoice Update an account's billing information User management Account registration code Getting started with Role Based Access Control (RBAC) Install AnyConnect Known issues and suggested workarounds for RBAC Rackspace Cloud user groups Viewing and editing user information for your account Updated 5 days ago",
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    "url": "https://www.rackspace.com/cloud/private",
    "title": "Private | Rackspace Documentation",
    "content": "On this page: Business challenge Use cases Case study Supported platforms Related resources Get started A modern private cloud offers high levels of performance and security with the versatility that’s found in public cloud. When you migrate to the cloud, you have two main options — public or private. With private cloud, you gain the immediate benefits of public cloud — agility, speed and cost savings — while keeping your data secure in your own private environment. Today’s private cloud is more versatile than ever. For example, it can run a software-defined data center (SDDC) on top of a single-tenant infrastructure to create a complete cloud-like experience while opening up new possibilities for your business. Private cloud delivers a wide range of advantages for businesses that need to: Move from a capex cost model to an opex model with consumption-based pricing Flex transaction capacity within minutes Move out of a data center, but keep applications and data nearby Whatever your modernization goals, there’s a Rackspace Technology® private cloud solution that meets your needs. If you have special requirements, we offer custom options that range from colocation to bare metal. We also support industry-specific applications. Each private cloud solution offers a full range of professional and managed services that are accessible to your teams at any stage of our engagement cycle: Advise. Transform. Manage. Optimize. Use Cases Data center consolidation Consolidate data centers or move off-premises to improve cost efficiency, lifecycle management and operations — all while retaining your familiar technology stack. Reduce the cost of IT operations without expensive application modernization Maintain a secure and reliable private cloud environment Data center expansion Leverage unlimited cloud capacity to easily expand your on-premises footprint. Develop cloud native applications in a familiar environment with the added benefit of managed cloud services. Give your developers their own space apart from production Flex your environment as needed to ease upgrade processes Workload portability and migrations Our hosted private cloud solutions allow you to run and optimize workloads in the best location and on the best infrastructure without any major rework. Move to the cloud without re-architecting applications Scale your environment to other types of clouds Progressively migrate specific applications to a secure cloud environment at your own pace Mission-critical applications We help you maintain and run legacy and mission-critical applications where it makes the most sense. Continue using in-house developed applications in your private cloud hosting until you’re ready to retire them Run industry- space apart from production Flex your environment as needed to ease upgrade processes Workload portability and migrations Our hosted private cloud solutions allow you to run and optimize workloads in the best location and on the best infrastructure without any major rework. Move to the cloud without re-architecting applications Scale your environment to other types of clouds Progressively migrate specific applications to a secure cloud environment at your own pace Mission-critical applications We help you maintain and run legacy and mission-critical applications where it makes the most sense. Continue using in-house developed applications in your private cloud hosting until you’re ready to retire them Run industry-specific commercial applications in the environments your customers use Keep your third-party and run-critical core process applications and computing resources on-site Avoid the expense of high-volume data management in the public cloud Learn more about Rackspace Data Freedom Business continuity Build resiliency and help prevent data loss with disaster recovery, off-site data backup and remote worker solutions, including virtual desktop infrastructure and remote data center management — all within your private cloud. Mirror vital data in a high-security, off-site data center for enhanced business continuity planning Seamlessly switch over operations at a primary location in the event of a disaster Data gravity and high-performance computing Optimize the performance of applications and workloads that require low latency and intensive processing. Expand geo-specific capacity so data and processing can execute together Minimize latency and network costs while maximizing performance Dedicate resources to avoid application timeouts from external shared systems to enhance your private cloud capabilities Data sovereignty, security and compliance Optimize your governance, security and compliance mandates by running each workload in its best environment. Avoid exposing your business to added risks through forced and possibly unnecessary migrations or modernizations. Audit and certify your own stable IT environment Gain a fully managed private cloud environment that complies with global and local regulations Eliminating skills gaps Many businesses find it difficult to secure the skilled resources they need to operate and modernize their IT estates. Managed services free up your skilled resources from the day-to-day tasks of running and maintaining your platform Rackspace Elastic Engineering helps accelerate your IT project backlog, so you can accelerate modernization efforts Rackspace AMP Accelerated Migration Program Wherever you are in your cloud journey, we want to help you gain the full benefit of private cloud quickly. We can deliver a white-glove experience through Rackspace AMP. See more case studies Power Your Advantage Discover related technology platforms and solutions to help you achieve smarter business outcomes. VMware As businesses find it difficult to secure the skilled resources they need to operate and modernize their IT estates. Managed services free up your skilled resources from the day-to-day tasks of running and maintaining your platform Rackspace Elastic Engineering helps accelerate your IT project backlog, so you can accelerate modernization efforts Rackspace AMP Accelerated Migration Program Wherever you are in your cloud journey, we want to help you gain the full benefit of private cloud quickly. We can deliver a white-glove experience through Rackspace AMP. See more case studies Power Your Advantage Discover related technology platforms and solutions to help you achieve smarter business outcomes. VMware As a VMware Cloud Service Provider Pinnacle partner, Rackspace Technology delivers fully managed VMware Cloud Foundation™ solutions to help optimize performance, lower costs and ensure compliance. Rackspace SDDC Solutions Run your software and workloads without the pain of repatriating your software or maintaining physical infrastructure. Managed Hosting Managed Hosting on bare metal delivers maximum uptime, visibility, security and control for your custom dedicated needs. Colocation Maintain ownership, choice and hands-on access to your compute and storage, without the costs of HVAC and building management. Rackspace OpenStack Enterprise Harness the power of a fully customized private cloud with enterprise-grade security, compliance and expert management. Tailored for mission-critical workloads, this solution offers unrivaled flexibility and control, giving your enterprise a secure, scalable foundation to innovate and grow. RackConnect Global Ride Rackspace’s private network to lower your connectivity costs, improve resilience and improve data privacy. Ready to Get Started? We’re on your side, doing what it takes to get the job done right — from the first consultation to your daily operations. Contact us for a free quote. Our Approach Discover a partnership that can help you achieve more – for your people, your business and your customers – today and into the future. Consulting and Advisory Services Professional Services Managed Services Fanatical Experience™ Rackspace Fabric™ Our Expertise Explore our expert credentials and industry recognition. Recognized leadership Providing innovation and leadership in the technology services industry for 20+ years. Dell Titanium CSP Partner VMware Global Integrate Public Clouds Partner of the Year VMware Cloud Verified Partner VMware Cloud™ on AWS Partner VMware Principal Partner Cloud Provider VMware Premiere Service Provider VMware Partner Lifecycle Services Award Red Hat Partner of the Year Red Hat Premier Hosting Partner 2023 ISG Provider Lens Leader in Next-Gen Private/Hybrid Cloud - Data Center Services & Solutions Frost & and into the future. Consulting and Advisory Services Professional Services Managed Services Fanatical Experience™ Rackspace Fabric™ Our Expertise Explore our expert credentials and industry recognition. Recognized leadership Providing innovation and leadership in the technology services industry for 20+ years. Dell Titanium CSP Partner VMware Global Integrate Public Clouds Partner of the Year VMware Cloud Verified Partner VMware Cloud™ on AWS Partner VMware Principal Partner Cloud Provider VMware Premiere Service Provider VMware Partner Lifecycle Services Award Red Hat Partner of the Year Red Hat Premier Hosting Partner 2023 ISG Provider Lens Leader in Next-Gen Private/Hybrid Cloud - Data Center Services & Solutions Frost & Sullivan Radar: Healthcare Enterprise Cloud Managed Services Providers, 2024 Related Resources Learn more about services to support your private cloud. Today’s private cloud is alive and well in modern IT Pipedrive enhances service with Rackspace Technology Private Cloud management and UK data centre What your cloud strategy may be overlooking Ready to start the conversation? Ready to start the conversation? Fill out the form to be connected to one of our experts. Fill out the form to be connected to one of our experts. By submitting this form, I acknowledge that someone from Rackspace Technology will contact me via email or phone to discuss my request. You may withdraw your consent to receive additional information from Rackspace Technology at any time. Information collected in this form is subject to the Rackspace Technology Privacy Notice . Rackspace Technology Support To create a ticket or chat with a specialist regarding your account, log into your account. Legacy Datapipe One (Service Now) Rackspace Sovereign Services UK Support Phone 1-800-961-4454 International Support +1-512-361-4935 Help Documentation Support Documentation API Documentation System status Email & Apps system status Rackspace system status Rackspace Technology Careers Rackspace Technology accelerates the value of the cloud during every phase of a customer’s digital transformation. Join us on our mission.",
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    "url": "https://docs.rackspace.com/docs/rackspace-application-services-service-guide",
    "title": "Rackspace Application Services Service Guide | Rackspace Documentation",
    "content": "Rackspace Application Services (RAS) Digital Experience Application Operations is the Rackspace managed-services suite of offerings for digital experience platforms (web content management and eCommerce) as well as any Java™ or .Net-based applications. Fully managed services include Rackspace expert consulting, proactive monitoring, troubleshooting, and managing your applications. It also now includes options for the Application Performance Management (APM) tools suite, enabling you to choose tools based on your preference and need for advanced business intelligence and budget. This guide contains the following sections: About the Rackspace Application Services teams Pre-go-live activities Post go-live activities Getting help Appendix: Terminology Updated 5 days ago",
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    "url": "https://docs.rackspace.com/docs/export-or-import-a-set-of-rules-from-outlook",
    "title": "Export Or Import A Set Of Rules From Outlook | Rackspace Documentation",
    "content": "This article explains how to import or export a set of mailbox rules by using Outlook®. Export a set of mailbox rules Export a set of mailbox rules by using the following steps: Open Outlook. Click the File tab. Click Manage Rules & Alerts . Click Options . Click Export Rules . Select the folder where you want to save the rules file, and then name the file. Click Save . If you want to export a file that contains only rules that are compatible with a previous version of Outlook, in the Save as type list, select one of the following: Outlook 2002® Compatible Rules Wizard rules Outlook 2002® Compatible Rules Wizard rules Outlook 2000® Compatible Rules Wizard rules Outlook 2000® Compatible Rules Wizard rules Outlook 98® Compatible Rules Wizard rules Outlook 98® Compatible Rules Wizard rules Import a set of mailbox rules Import a set of mailbox rules by using the following steps: Open Outlook. Click the File tab. Click Manage Rules & Alerts . Click Options . Click Import Rules . Select the rules file that you want to import. If you are importing a file that contains rules other than those in the Rules and Alerts Wizard , such as rules that are compatible with previous versions of Outlook, click the applicable file type in the file type list. Click Open . Updated 5 days ago",
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    "url": "https://docs.rackspace.com/docs/rackspace-directory-sync-install-and-configure",
    "title": "Rackspace Directory Sync Install And Configure | Rackspace Documentation",
    "content": "Rackspace Directory Sync enables Rackspace Hosted Email customers to synchronize their local Microsoft® Active Directory objects and user passwords with Rackspace Hosted Email in real time. This article describes how to install and configure Rackspace Directory Sync. System requirements A functional level of domain controller (DC) and Active Directory such as: Windows® Server 2008 Windows Server 2008 R2 Windows Server 2012 R1 & R2 The Directory Sync service must be installed directly on your domain controller. After installation, Directory Sync cannot automatically synchronize existing passwords because they are unreadable from the Active Directory. Passwords must be reset after installation to ensure password synchronization. Directory Sync is compatible only with Hosted Exchange 2010, Hosted Exchange 2013, Hosted Exchange 2016, and Rackspace Email. You must have Microsoft .NET Framework version 4.0 on the target DC and any other DCs in the system. You can download the appropriate .NET Framework from the Microsoft Download Center . You do not have to open any inbound ports from the Internet to your DCs. Enable the following ports on the Directory Sync server: 443 - Outbound HTTPS connections from the Directory Sync service to the Rackspace API. 8732 - Open for connections from other DCs to the Directory Sync server, but not used for any connections outside your network. This port is used by DC password hooks. 8080 - Used only locally on the Directory Sync service server for a web browser user interface. You can block this port for any external connections. Communication between Directory Sync and Rackspace is secured through HTTPS. Communications between the Active Directory password hook and Directory Sync are secured with Microsoft Windows Communication Foundation (WCF) transport security, which uses Windows authentication and encryption. You can find the installation files while logged in to either the Cloud Office Control Panel or the MyRackspace Portal , depending on how you normally log in. Administrators who log in to the MyRackspace Portal as the primary contact can use the following steps: In the top navigation bar, click Select a Product > Dedicated Hosting . Click Products > Cloud Office . Click on your domain. The Directory Sync installers are located in the right column. Administrators who log in to the Cloud Office Control Panel with Super Admin permission can use the following steps: While on the home page, click Domains . While on the home page, click Domains . On the Domains Home page, click on Panel or the MyRackspace Portal , depending on how you normally log in. Administrators who log in to the MyRackspace Portal as the primary contact can use the following steps: In the top navigation bar, click Select a Product > Dedicated Hosting . Click Products > Cloud Office . Click on your domain. The Directory Sync installers are located in the right column. Administrators who log in to the Cloud Office Control Panel with Super Admin permission can use the following steps: While on the home page, click Domains . While on the home page, click Domains . On the Domains Home page, click on Tools , and then click the Directory Sync tab. The Directory Sync installers are listed at the bottom of the page. On the Domains Home page, click on Tools , and then click the Directory Sync tab. The Directory Sync installers are listed at the bottom of the page. Choose the appropriate installer, based on either 32- or 64-bit platforms. Directory Sync Service x64.msi Directory Sync Service x86.msi To learn more about the features of the Directory Sync and how to use it after installation, see the Rackspace Directory Sync: Administrator's Guide . Install the Directory Sync service Two services are installed with the Directory Sync system, the Directory Sync service and the Password Handler service. The Directory Sync service is a Windows service that automatically synchronizes user information and requires a local service account under which to run. The Password Handler service automatically synchronizes user password changes. Note: The Directory Sync service runs as the Local System account on the DC. Copy the appropriate platform-specific Directory Sync service .msi file to the domain controller. Copy the appropriate platform-specific Directory Sync service .msi file to the domain controller. Open the file and follow the prompts for installing the Directory Sync service. Open the file and follow the prompts for installing the Directory Sync service. Note : When prompted, click Yes to restart your system now or click No to manually restart it later. You must restart for the changes to take effect. If you restart now, the installation wizard continues. When the installation is complete, the web UI for validation and synchronization automatically opens. A shortcut to the web UI is created on both the Start menu and on the desktop. Configure the Directory Sync service and synchronize The Windows Services management console contains a new service called Directory Sync. The installation automatically starts the service. If any errors occur when the service is starting, view the event log for more information about the error. Sync service. Note : When prompted, click Yes to restart your system now or click No to manually restart it later. You must restart for the changes to take effect. If you restart now, the installation wizard continues. When the installation is complete, the web UI for validation and synchronization automatically opens. A shortcut to the web UI is created on both the Start menu and on the desktop. Configure the Directory Sync service and synchronize The Windows Services management console contains a new service called Directory Sync. The installation automatically starts the service. If any errors occur when the service is starting, view the event log for more information about the error. Note: We recommend creating new security groups in Active Directory that manage the list of synchronized users for each hosted service. For example, if you are synchronizing Exchange users, create a new security group in Active Directory as Rackspace Exchange or Rackspace Hosted Exchange. To start synchronizing Active Directory changes with Rackspace, configure the Directory Sync by performing the following steps: Open the Directory Sync service administrative web application, if it is not already open: Open the Directory Sync service administrative web application, if it is not already open: On the Sync Registration Page, enter the API User Key associated with your Rackspace Cloud Office account, and then click Register . Customers who logged in to the MyRackspace Portal will automatically create an admin ID through the MyRackspace Portal before download. Customers who logged in to the Cloud Office Control Panel should create a new admin ID dedicated to the sync service. On the Sync Registration Page, enter the API User Key associated with your Rackspace Cloud Office account, and then click Register . Customers who logged in to the MyRackspace Portal will automatically create an admin ID through the MyRackspace Portal before download. Customers who logged in to the Cloud Office Control Panel should create a new admin ID dedicated to the sync service. On the Settings tab, provide the following information: Local AD domain : Verify that the appropriate local Active Directory domain is selected. Hosted Exchange : Select the appropriate security group to be synchronized with Microsoft Exchange mailboxes. Hosted Email : Select the appropriate security group to be synchronized with Rackspace Email mailboxes. Note: The daily admin summary emails are no longer a feature of the Directory Sync service. You can now find this information on the sync history and alerts tab in the Directory Sync UI. On the Settings tab, provide the following information: Local AD domain : Verify that the appropriate local Active Directory domain is selected. Hosted Exchange : Select the Settings tab, provide the following information: Local AD domain : Verify that the appropriate local Active Directory domain is selected. Hosted Exchange : Select the appropriate security group to be synchronized with Microsoft Exchange mailboxes. Hosted Email : Select the appropriate security group to be synchronized with Rackspace Email mailboxes. Note: The daily admin summary emails are no longer a feature of the Directory Sync service. You can now find this information on the sync history and alerts tab in the Directory Sync UI. On the Settings tab, provide the following information: Local AD domain : Verify that the appropriate local Active Directory domain is selected. Hosted Exchange : Select the appropriate security group to be synchronized with Microsoft Exchange mailboxes. Hosted Email : Select the appropriate security group to be synchronized with Rackspace Email mailboxes. Note: The daily admin summary emails are no longer a feature of the Directory Sync service. You can now find this information on the sync history and alerts tab in the Directory Sync UI. Click Save & Start Sync to begin a full synchronization. There are two types of synchronization: Full synchronization finds all items available for synchronization in the entire directory. This synchronization type initiates only on the first synchronization process. Delta synchronization finds changes available for synchronization in Active Directory that occurred since the last synchronization. This synchronization type runs automatically every 5 minutes by default but can also be performed manually. To manually run a delta synchronization, click the Sync History tab and then click the Sync Now button. Note: The Directory Sync services never make changes to the directory. All access is read-only. Click Save & Start Sync to begin a full synchronization. There are two types of synchronization: Full synchronization finds all items available for synchronization in the entire directory. This synchronization type initiates only on the first synchronization process. Delta synchronization finds changes available for synchronization in Active Directory that occurred since the last synchronization. This synchronization type runs automatically every 5 minutes by default but can also be performed manually. To manually run a delta synchronization, click the Sync History tab and then click the Sync Now button. Note: The Directory Sync services never make changes to the directory. All access is read-only. Synchronize users and groups For information about how to start synchronizing your Active Directory objects to your mailboxes and distribution lists, see the Rackspace Directory Sync Operations Guide . Install password synchronization for multiple DCs (optional) The main installer for Directory Sync is installed on one DC that communicates directly to Rackspace. The DC communicates through the Rackspace API to the Cloud Office Control Panel over an HTTPS connection on can also be performed manually. To manually run a delta synchronization, click the Sync History tab and then click the Sync Now button. Note: The Directory Sync services never make changes to the directory. All access is read-only. Synchronize users and groups For information about how to start synchronizing your Active Directory objects to your mailboxes and distribution lists, see the Rackspace Directory Sync Operations Guide . Install password synchronization for multiple DCs (optional) The main installer for Directory Sync is installed on one DC that communicates directly to Rackspace. The DC communicates through the Rackspace API to the Cloud Office Control Panel over an HTTPS connection on port 443. This DC, or primary DC, includes the Directory Sync UI and is where Directory Sync is configured. If you have multiple DCs to manage the Active Directory, you must install the Password Handler on all DCs except the primary DC (the Password Handler is installed during the initial setup). Normally, password changes in a network occur locally and then are replicated to the other DCs. Directory Sync is unable to see those password changes after replication because of encryption. To ensure that password changes are synchronized, each DC requires the Password Handler to be installed directly. This installation requires each DC to restart. Password changes made in the other DCs are delivered to the primary DC over port 8732. Multiple DCs communicate internally with the primary DC and do not send any password changes outside of the network. All password synchronizations are funneled through the primary DC and then synchronized to Rackspace. The following figure illustrates this communication process. During the installation of the Directory Sync service on the primary DC, the Directory Sync Password Handler Install folder was created on the desktop. Use the installer in this folder to synchronize your users' passwords across multiple DCs. Note: The .msi file within the folder should be installed only on the secondary DCs. This process applies to multiple DCs (two or more). Repeat the following steps for each additional DC in the Active Directory forest. Important: You must restart each DC to complete this process. Consider performing these steps during off-hours. Copy the .msi file to the secondary DC. Double-click the installation file and click Next on the welcome page of the wizard. On the next page, click Install . After the restart, click Finish . The Password Handler of Directory Sync is installed. Note: This application runs in the background. You do not have to configure any settings. Settings are taken from the primary DC. Now that the installation is complete, see DCs (two or more). Repeat the following steps for each additional DC in the Active Directory forest. Important: You must restart each DC to complete this process. Consider performing these steps during off-hours. Copy the .msi file to the secondary DC. Double-click the installation file and click Next on the welcome page of the wizard. On the next page, click Install . After the restart, click Finish . The Password Handler of Directory Sync is installed. Note: This application runs in the background. You do not have to configure any settings. Settings are taken from the primary DC. Now that the installation is complete, see the Rackspace Directory Sync Administrator's Guide and the Directory Sync Operations Guide to learn how to use Directory Sync and its features. Updated 5 days ago",
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    "url": "https://docs.rackspace.com/docs/safelist-addresses-domains-and-ips-in-rackspace-email",
    "title": "Safelist Addresses Domains And Ips In Rackspace Email | Rackspace Documentation",
    "content": "This article explains how to add an email address, IP address, or domain to a safelist in the Rackspace Email webmail interface to ensure that the system delivers important messages to your inbox. Prerequisites Applies to: User Difficulty: Easy Time needed: 5 minutes Tools required: apps.rackspace.com access For more information on prerequisite terminology, see Cloud Office support terminology . Why use a safelist? Safelisting an address creates a rule that moves any message flagged as spam from the address you safelisted to the Inbox so that you do not miss the message. If you need to Blocklist a sender, see Blocklist addresses, domains, and IP addresses in Rackspace Email . Warning: Safelisting does not prevent a sender from being flagged as spam or being blocked. Safelist an email address or domain Log in to your mailbox at apps.rackspace.com . Log in to your mailbox at apps.rackspace.com . Click your email address in the upper-right corner and select Settings from the menu. Click your email address in the upper-right corner and select Settings from the menu. Click Spam Settings on the left-hand side of the pop-up box and then click the Safelist tab. Click Spam Settings on the left-hand side of the pop-up box and then click the Safelist tab. In the Safelisted Domains & Email Addresses , click Add . In the Safelisted Domains & Email Addresses , click Add . When prompted to Add Safelisted Domain or Email Address , enter the domain or email address you want to safelist in the field under Enter a domain or email address and then click Add . When prompted to Add Safelisted Domain or Email Address , enter the domain or email address you want to safelist in the field under Enter a domain or email address and then click Add . Confirm that the address now displays in the box under Safelisted Domains & Email Addresses and click Save . Confirm that the address now displays in the box under Safelisted Domains & Email Addresses and click Save . Safelist an IP address If you need to safelist an IP, follow steps 1-3 in the preceding section and then perform the following steps: In the Safelisted IP Addresses box, click Add . In the Safelisted IP Add or Email Address , enter the domain or email address you want to safelist in the field under Enter a domain or email address and then click Add . Confirm that the address now displays in the box under Safelisted Domains & Email Addresses and click Save . Confirm that the address now displays in the box under Safelisted Domains & Email Addresses and click Save . Safelist an IP address If you need to safelist an IP, follow steps 1-3 in the preceding section and then perform the following steps: In the Safelisted IP Addresses box, click Add . In the Safelisted IP Addresses box, click Add . When prompted to Add Safelisted IP Address , enter the IP address that you want to safelist in the field under Enter an IP address(or range) and then click Add . When prompted to Add Safelisted IP Address , enter the IP address that you want to safelist in the field under Enter an IP address(or range) and then click Add . Confirm that the address now displays in the box under Safelisted Domains & Email Addresses and click Save . Confirm that the address now displays in the box under Safelisted Domains & Email Addresses and click Save . Updated 5 days ago",
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    "url": "https://docs.rackspace.com/docs/sitecore-managed-cloud-premium-faq",
    "title": "Sitecore Managed Cloud Premium Faq | Rackspace Documentation",
    "content": "Get quick answers to common questions about Sitecore Managed Cloud Premium. Which regions is Sitecore available in? Sitecore on Azure PaaS services is available in the following Azure regions and their corresponding ObjectRocket regions for Sitecore XP customers who require the Experience Database. Azure East US and Object Rocket Northern Virginia (IAD) Azure North Central US and Object Rocket Chicago (ORD) Azure South Central US and Object Rocket Dallas (DFW) Azure West US and Object Rocket San Jose (SJC) Azure North Eurpoe and Object Rocket London (LON) Azure East Asia and Object Rocket Hong Kong (HKG) Azure Australia East and Object Rocket Sydney (SYD) How do I log in into my Sitecore content management site? For instructions, see Sitecore Cloud Portals and Account Management . How do I deploy to Sitecore using FTP? See Deploy to Sitecore Cloud using FTP . How do I publish content to Sitecore? For instructions, see Publish content to Sitecore . Can you upload an SSL certificate in Azure if you have a custom domain? Yes. For instructions, see Upload an SSL certificate to a custom domain . How do I install my Sitecore package to my Sitecore content management site? For instructions, see Install a Sitecore package . How do I manually clear my Sitecore cache? For instructions, see Clear your Sitecore caches . How do I connect to my Azure SQL database? For instructions, see Connect to Azure SQL database . Updated 5 days ago",
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    "url": "https://docs.rackspace.com/docs/add-a-signature-to-rackspace-email",
    "title": "Add A Signature To Rackspace Email | Rackspace Documentation",
    "content": "This article describes how to set up an email signature for your Rackspace Email account, which can include your title, phone number, or any other content you want to display. Prerequisites Applies to: Users Difficulty: Easy Time needed: 5 minutes Tools required: Webmail access For more information on prerequisite terminology, see Rackspace Email Support Terminology . Best Practices When creating your signature, be cautious about what you include. Signatures frequently contain elements that common email filters consider spam, which can hinder email deliverability. See Best practices for sending person-to-person email for guidance on signature creation. Step-by-Step Instructions Log in to your Rackspace Email account . Log in to your Rackspace Email account . Click the Support menu (three lines ☰ or similar icon) in the upper-right corner of the page, and then click Settings . Click the Support menu (three lines ☰ or similar icon) in the upper-right corner of the page, and then click Settings . In the left pane, click Composing Email and then click the Signatures tab. In the left pane, click Composing Email and then click the Signatures tab. Click Add New Signature . Click Add New Signature . In the Add New Signature dialog box: Enter a descriptive Name for your signature. In the Edit Signature area, enter the text for your signature. (You can use plain text, HTML, or rich text with the available formatting tools.) Note: If you switch to plain text, you will lose any rich text or HTML formatting you have applied. In the Add New Signature dialog box: Enter a descriptive Name for your signature. In the Edit Signature area, enter the text for your signature. (You can use plain text, HTML, or rich text with the available formatting tools.) Note: If you switch to plain text, you will lose any rich text or HTML formatting you have applied. Click OK to return to Settings window. Click OK to return to Settings window. Set Signature Insertion Options Click the name of your signature file in the Current Signatures list, and select your preferred insertion options: Always show signature when composing an email : Automatically inserts the signature when starting a new message. When replying to an email, insert my signature : Automatically inserts the signature when replying. Specify whether the signature should appear above or below the message body. When forwarding an email, insert my signature formatting tools.) Note: If you switch to plain text, you will lose any rich text or HTML formatting you have applied. Click OK to return to Settings window. Click OK to return to Settings window. Set Signature Insertion Options Click the name of your signature file in the Current Signatures list, and select your preferred insertion options: Always show signature when composing an email : Automatically inserts the signature when starting a new message. When replying to an email, insert my signature : Automatically inserts the signature when replying. Specify whether the signature should appear above or below the message body. When forwarding an email, insert my signature : Automatically inserts the signature when forwarding. Specify whether the signature should appear above or below the message body. Click Save . Set a Default Identity (Recommended) Click the Identities tab, double-click your email address, to edit the identity. Enter or verify the following information: Full Name : This name appears in the From field of messages that you send. Email Address : The address that should display as the From email address. Reply To: The email address you want recipients to use when they reply to your message. (If left blank, the system uses the address entered above.) Default Signature : Select the signature you just created to use with this identity. Click OK . To change your primary identity, select the identity in the Current Identities box, click Set as Default , and then click Save . Note : When composing an email, you can manually change your identity or signature by clicking the From drop-down menu in Webmail. Use the Feedback tab to make any comments or ask questions. You can also contact support for assistance. Updated 5 days ago",
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    "url": "https://docs.rackspace.com/docs/configure-a-renamed-email-address-on-outlook-for-windows",
    "title": "Configure A Renamed Email Address On Outlook For Windows | Rackspace Documentation",
    "content": "After you have renamed a Rackspace Email address, your devices receive new email only after you configure them to connect to the new email address. This article describes how to configure a renamed email address on Outlook® for Windows®. Prerequisites Applies to: User Difficulty: Easy Time needed: 20 minutes Tools required: Mailbox password and access to the devices you want to connect For more information about prerequisite terminology, see Rackspace Email Support Terminlogy . Warning: If the old email address connects through POP, you must migrate the POP data to an IMAP account to not lose data in the rename configuration. Follow the instructions in Migrate from a POP server to Rackspace Email IMAP using Outlook before continuing with the instructions in this article. The steps for Outlook 2013 and 2016 for Windows are nearly identical. From the Start menu, open the Control Panel . From the Start menu, open the Control Panel . In the Control Panel window, change the View by setting in the upper-right corner to Small icons . In the Control Panel window, change the View by setting in the upper-right corner to Small icons . Click Mail (Microsoft Outlook 2016) in the Control Panel menu. Note: Mail or Mail (32-bit) might be the icon displayed for your Outlook version. Click Mail (Microsoft Outlook 2016) in the Control Panel menu. Note: Mail or Mail (32-bit) might be the icon displayed for your Outlook version. In the Mail Setup dialog box, click Show Profiles . In the Mail Setup dialog box, click Show Profiles . Click Add to create a profile to connect to the renamed email address. Click Add to create a profile to connect to the renamed email address. When prompted, enter a name for the new profile and click OK . We recommend that you use your new email address for the profile name to identify it. When prompted, enter a name for the new profile and click OK . We recommend that you use your new email address for the profile name to identify it. In the Add Account wizard, select Manual setup or additional server types and click Next . In the Add Account wizard, select Manual setup or additional server types and click Next . Select POP or IMAP and click Next . Select POP or IMAP and click Next . On the POP and IMAP Account Settings page, enter the following settings to connect to the renamed email address: Your profile and click OK . We recommend that you use your new email address for the profile name to identify it. When prompted, enter a name for the new profile and click OK . We recommend that you use your new email address for the profile name to identify it. In the Add Account wizard, select Manual setup or additional server types and click Next . In the Add Account wizard, select Manual setup or additional server types and click Next . Select POP or IMAP and click Next . Select POP or IMAP and click Next . On the POP and IMAP Account Settings page, enter the following settings to connect to the renamed email address: Your Name: The name that email recipients will see in the From field Email Address: The new mailbox address Account Type : IMAP Incoming mail server : secure.emailsrvr.com Outgoing mail server (SMTP): secure.emailsrvr.com Username: The new mailbox address Password: Your mailbox password On the POP and IMAP Account Settings page, enter the following settings to connect to the renamed email address: Your Name: The name that email recipients will see in the From field Email Address: The new mailbox address Account Type : IMAP Incoming mail server : secure.emailsrvr.com Outgoing mail server (SMTP): secure.emailsrvr.com Username: The new mailbox address Password: Your mailbox password Click More Settings in the lower-right corner, and then perform the following steps: On the Outgoing Server tab, select the My outgoing server (SMTP) requires authentication check box, and then select Use same settings as my incoming mail server . On the Advanced tab, change the value for Use the following type of encrypted connection: to SSL for both Incoming server (IMAP) and Outgoing Server (SMTP) . Set the Incoming server(IMAP) value to port: 993 . Set the Outgoing server(SMTP) value to port: 465 . Click OK . Click More Settings in the lower-right corner, and then perform the following steps: On the Outgoing Server tab, select the My outgoing server (SMTP) requires authentication check box, and then select Use same settings as my incoming mail server . On the Advanced tab, change the value for Use the following type of encrypted connection: to SSL for both Incoming server (IMAP) and Outgoing Server (SMTP) . Set the Incoming server(IMAP) value to port: 993 . Set the Outgoing server(SM Set the Outgoing server(SMTP) value to port: 465 . Click OK . Click More Settings in the lower-right corner, and then perform the following steps: On the Outgoing Server tab, select the My outgoing server (SMTP) requires authentication check box, and then select Use same settings as my incoming mail server . On the Advanced tab, change the value for Use the following type of encrypted connection: to SSL for both Incoming server (IMAP) and Outgoing Server (SMTP) . Set the Incoming server(IMAP) value to port: 993 . Set the Outgoing server(SMTP) value to port: 465 . Click OK . On the POP and IMAP Account Settings page, click Next . On the POP and IMAP Account Settings page, click Next . On the Test Account Settings page, after both Log onto incoming mail server(IMAP) and Send test e-mail message show a status of Completed , click Close . On the Test Account Settings page, after both Log onto incoming mail server(IMAP) and Send test e-mail message show a status of Completed , click Close . On the profile list page, perform the following steps: Under When starting Microsoft Outlook, use this profile: , select Always use this profile . From the drop-down list, select the newly created profile. Click Apply , and then OK , On the profile list page, perform the following steps: Under When starting Microsoft Outlook, use this profile: , select Always use this profile . From the drop-down list, select the newly created profile. Click Apply , and then OK , Open Outlook. Open Outlook. Note: If you see items missing in the new Outlook account, import the data from the old profile. See Migrate from a POP server to Rackspace Email IMAP using Outlook . Updated 5 days ago",
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    "url": "https://www.rackspace.com/cloud/rackspace-managed-cloud",
    "title": "Rackspace Managed Cloud | Rackspace Documentation",
    "content": "Improve uptime, reduce risk and streamline cloud operations with managed cloud services for the enterprise. Your cloud environment presents unique operational, compliance, and business demands, and your priorities for managing it are just as specific. That’s why you need a partner with deep experience supporting complex enterprise environments. Rackspace Managed Cloud gives you fully managed services tailored to your needs, backed by proactive, automated monitoring and predictive insights. Customers who use our managed cloud services have reduced application downtime, and many have cut cloud costs by 10% to 20%. Rackspace Managed Cloud is powered by the Rackspace Cloud Management Platform. It helps cohesively manage and operate hybrid environments with an enterprise-grade cloud service. With Rackspace Managed Cloud, you gain the ability to: Improve cost optimization and increase predictability to reduce unnecessary expenses Strengthen performance and reliability Reduce enterprise risks with enhanced security and compliance Respond quickly to resource demands with reactive scaling Use Cases Flexible cloud service management for modern enterprises Fully managed service model: Experience end-to-end management of your enterprise cloud environment by removing the burden of daily operations. Hybrid cloud environments: Enjoy solution supports for hybrid cloud deployments to meet your diverse cloud infrastructure needs. ITIL-based operations : Gain our industry-standard ITIL processes, underpinned by powerful tools like ServiceNow, to support efficient and compliant cloud operations. DevOps services : Harness our DevOps capabilities for transformational projects, empowering your enterprise to quickly innovate and adapt. Single-pane-of-glass control : Simplify your cloud management with a unified management console that provides a comprehensive view of your cloud resources. Experienced service delivery Change, knowledge and deployment management: Get expert support for planning, coordinating and deploying releases into a live environment without disrupting your operational flow, maximizing value within your organization. Service testing validation and configuration management: Help ensure that new or revised IT services meet your defined business requirements. Incident, event and problem management: Harness our fully supported, continuously managed cloud process improvement for smooth cloud operations and minimal impacts in the event of an issue. Service level, cloud vendor and availability management: Leverage clearly defined SLAs with full-stack observability and resolutions to help ensure your IT services are accessible and meet your operational requirements. Enterprise cloud reliability Rackspace Managed Cloud delivers high levels of reliability through: Continuous 24x7x365 end-to-end cloud service management based on the ITIL framework and ITSM Service testing validation and configuration management: Help ensure that new or revised IT services meet your defined business requirements. Incident, event and problem management: Harness our fully supported, continuously managed cloud process improvement for smooth cloud operations and minimal impacts in the event of an issue. Service level, cloud vendor and availability management: Leverage clearly defined SLAs with full-stack observability and resolutions to help ensure your IT services are accessible and meet your operational requirements. Enterprise cloud reliability Rackspace Managed Cloud delivers high levels of reliability through: Continuous 24x7x365 end-to-end cloud service management based on the ITIL framework and ITSM methodology Support for environments across the three major hyperscale public clouds, on-premises environments and Rackspace Private Cloud A service delivery model that combines integrated ITIL-compliant processes with DevOps transformational work Decades of proven managed services experience Industry-standard tooling for maximum compatibility with enterprise customer operations Extreme automation and established processes that can drive down operational costs over time Our approach Discover a partnership that can help you achieve more – for your people, your business and your customers – today and into the future. Consulting and Advisory Services Professional Services Managed Services Fanatical Experience Ready to get started? We’re experts on your side, doing what it takes to get the job done right — from the first consultation to your daily operations. Recognized leadership Providing innovation and leadership in the technology services industry for 25+ years. Leader in PeMa Quadrant: Gen AI Services Providers, 2024 Leader in ISG Provider Lens: Multi Public Cloud Solutions & Services, 2024 Major Player in IDC Marketscape: Worldwide Cloud Professional Services 2024 Vendor Assessment Leader in ISG Provider Lens: Google Cloud Partner Ecosystem, 2025 Leader in ISG Provider Lens: Microsoft AI and Cloud Ecosystem, 2025 Leader in ISG Provider Lens: Cybersecurity Solutions & Services, 2025 Leader in ISG Provider Lens: AWS Partners Ecosystem, 2024 Niche Player in Gartner Magic Quadrant and Critical Capabilities for Public Cloud IT Transformation Services, 2024 Major Player in IDC Marketscape: Worldwide Managed Public Cloud Services 2023 Vendor Assessment Contender in Forrester Wave™: Multicloud Managed Services Providers, 2023 17 AWS competencies 15 AWS service delivery designations Google Cloud Platform Partner of the Year: Breakthrough (2018) | Infrastructure (2019) | Migration (2018) We’re recognized as a leader in public cloud services. Major Player in IDC Marketplace 2023: Worldwide Managed G Provider Lens: AWS Partners Ecosystem, 2024 Niche Player in Gartner Magic Quadrant and Critical Capabilities for Public Cloud IT Transformation Services, 2024 Major Player in IDC Marketscape: Worldwide Managed Public Cloud Services 2023 Vendor Assessment Contender in Forrester Wave™: Multicloud Managed Services Providers, 2023 17 AWS competencies 15 AWS service delivery designations Google Cloud Platform Partner of the Year: Breakthrough (2018) | Infrastructure (2019) | Migration (2018) We’re recognized as a leader in public cloud services. Major Player in IDC Marketplace 2023: Worldwide Managed Public Cloud Services 2023 Vendor Assessment Leading research firm, IDC, has recognized Rackspace Technology as a leader in the Worldwide Managed Public Cloud Services 2023 Vendor Assessment. Supported Platforms Discover related technologies and platforms to help you achieve smarter business outcomes. AWS Data Maximize the value of your data and the power of AWS cloud with the experience and expertise you need from Rackspace Technology. Google Cloud Accelerate your business with Rackspace Services and tailored solutions on Google Cloud's innovative technology. Microsoft Azure Solve cloud challenges with a managed Microsoft Azure solution that helps you build new revenue streams, increase efficiency and deliver incredible experiences. Related resources Rackspace Managed Cloud How to Manage and Optimize the Chaos of Cloud Operations Rackspace Technology Launches Rackspace Managed Cloud, Revolutionizing Multi and Hybrid Cloud Management Ready to start the conversation? Ready to start the conversation? Fill out the form to be connected to one of our experts. Fill out the form to be connected to one of our experts. By submitting this form, I acknowledge that someone from Rackspace Technology will contact me via email or phone to discuss my request. You may withdraw your consent to receive additional information from Rackspace Technology at any time. Information collected in this form is subject to the Rackspace Technology Privacy Notice . Rackspace Technology Support To create a ticket or chat with a specialist regarding your account, log into your account. Legacy Datapipe One (Service Now) Rackspace Sovereign Services UK Support Phone 1-800-961-4454 International Support +1-512-361-4935 Help Documentation Support Documentation API Documentation System status Email & Apps system status Rackspace system status Rackspace Technology Careers Rackspace Technology accelerates the value of the cloud during every phase of a customer’s digital transformation. Join us on our mission.",
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    "url": "https://docs-ospc.rackspace.com/cloud-backup/v1/",
    "title": "V1 | Rackspace Documentation",
    "content": "End-to-End Multicloud Solutions. Solving Together.™ Learn more at Rackspace.com Rackspace Cloud Backup API 1.0 # Last updated: Aug 18, 2025 Rackspace Cloud Backup is a file-based backup application that enables you to choose which files and folders to back up from your cloud server. You can choose to restore your whole system with all of its folders and files, or to restore individual files or folders from a given date, or to restore to an entirely different server. Interactions with Rackspace Cloud Backup occur programmatically via the Rackspace Cloud Backup API, as described in this guide. Following are some of the tasks that you can perform using Rackspace Cloud Backup: Select the files and folders that you want to back up from your cloud server. Select the files and folders that you want to back up from your cloud server. Run your backups manually or on a schedule that works for you. Run your backups manually or on a schedule that works for you. See the activity from all your backups, for both current and previous backups. See the activity from all your backups, for both current and previous backups. Use AES-256 encryption with a private encryption key known only to you. Use AES-256 encryption with a private encryption key known only to you. Restore individual files and folders from a particular date. Restore individual files and folders from a particular date. Save space with incremental backups that save only the changed portions of files. Save space with incremental backups that save only the changed portions of files. Create unlimited backups. Create unlimited backups. Choose your the endpoint for your backup based on the location of the server that you want to use for backup or for restore. For a list of endpoints, see Service access endpoints . Note Rackspace Cloud Backup does not take snapshots of your server. Read more about how Rackspace Cloud Backup differs from snapshots. This document describes the features available with API 1.0. This guide is intended to assist software developers who want to develop applications by using the application programming interface (API) for the Rackspace Cloud Backup service. To use the information provided here, you should have a general understanding of the Cloud Backup FAQ and have a Rackspace Cloud account with access to the Cloud Backup service. You should also be familiar with the following technologies: RESTful web services RESTful web services HTTP/1.1 HTTP/1.1 JSON data serialization format JSON not take snapshots of your server. Read more about how Rackspace Cloud Backup differs from snapshots. This document describes the features available with API 1.0. This guide is intended to assist software developers who want to develop applications by using the application programming interface (API) for the Rackspace Cloud Backup service. To use the information provided here, you should have a general understanding of the Cloud Backup FAQ and have a Rackspace Cloud account with access to the Cloud Backup service. You should also be familiar with the following technologies: RESTful web services RESTful web services HTTP/1.1 HTTP/1.1 JSON data serialization format JSON data serialization format Use the following links to go directly to user and reference information for using the Rackspace Cloud Backup API: Getting started Getting started General API information General API information API reference API reference Release notes Release notes",
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    "url": "https://docs.rackspace.com/reference/billing-apiguide-v2",
    "title": "Billing Apiguide V2 | Rackspace Documentation",
    "content": "Rackspace Billing API V2 The Rackspace Billing service enables customers to get details about managing account-specific resources in a billing context. This guide is intended to assist software developers who want to develop applications by using the REST application programming interface (API) for the Billing service. To use the information provided here, you should have a general understanding of the service and have access to an installation of it. You should also be familiar with the following technologies: RESTful web services HTTP/1.1 JSON serialization formats Use the following links to jump directly to user and reference information for the Billing service REST API: Getting started General API information API reference Release notes",
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    "url": "https://docs.rackspace.com/docs/export-email-address-data-from-outlook-2013-for-windows",
    "title": "Export Email Address Data From Outlook 2013 For Windows | Rackspace Documentation",
    "content": "This article describes how to export a copy of your email address data from Outlook® 2013. Prerequisites Applies to: User Difficulty: Easy Time needed: Dependent on amount of data being exported Tools required: Outlook 2013 for Windows® For more information about prerequisite terminology, see Cloud Office support terminology . If you need to export or import email address data by using a different Outlook version, see Export and Import email address data using Outlook for a list alternative Outlook versions. Export email address data In Outlook 2013, click File > Options . In Outlook 2013, click File > Options . In the Outlook Options window, click Advanced . In the Outlook Options window, click Advanced . In the Export section, click Export . The Import and Export Wizard launches. In the Export section, click Export . The Import and Export Wizard launches. In the Import and Export Wizard, click Export to a file , and then click Next . In the Import and Export Wizard, click Export to a file , and then click Next . Click Outlook Data File (.pst) , and then click Next . Click Outlook Data File (.pst) , and then click Next . Select the folder that you want to export, and then click Next . Click the email address at the top of the folder list, and then click the checkbox for Include subfolders to export all data. Select the folder that you want to export, and then click Next . Click the email address at the top of the folder list, and then click the checkbox for Include subfolders to export all data. Click Browse , and then select the location where you want to save the .pst file. Note: Save the file somewhere that you can easily locate for later use, such as the Desktop. Click Browse , and then select the location where you want to save the .pst file. Note: Save the file somewhere that you can easily locate for later use, such as the Desktop. In the File Name box, type the name that you want to use for the .pst file, and then click OK . Note: You might be prompted to enter a password. This step is optional, and you can click OK to skip it. In the File Name box, type the name that you want to use for the .pst file, and then click OK . Note: You might be prompted to enter a password. This step is optional and then select the location where you want to save the .pst file. Note: Save the file somewhere that you can easily locate for later use, such as the Desktop. In the File Name box, type the name that you want to use for the .pst file, and then click OK . Note: You might be prompted to enter a password. This step is optional, and you can click OK to skip it. In the File Name box, type the name that you want to use for the .pst file, and then click OK . Note: You might be prompted to enter a password. This step is optional, and you can click OK to skip it. Click Finish . Click Finish . If you are ready to import the data into another Outlook 2013 profile, see Import email address data into Outlook 2013 for Windows . Updated 5 days ago",
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    "url": "https://docs.rackspace.com/docs/connect-to-azure-sql-database",
    "title": "Connect To Azure Sql Database | Rackspace Documentation",
    "content": "When a change to an application works in a development environment but does not work in production, you might need to make that same change in your database. Microsoft Azure SQL Database uses the same tools as a SQL Server but with the capability of the Microsoft cloud. This article describes how to connect to an Azure SQL Database. Prerequisite Your login credentials for the Azure portal. For information about how to log in to the Azure portal, see Sitecore Cloud portals and account management . Install the latest version of SQL Server Management Studio When you are working with SQL Database, you should always use the latest version of SQL Server Management Studio (SSMS). The latest version of SSMS is optimized to work with Azure and SQL Database and works for all supported versions of SQL Server. To help you stay up-to-date, the latest version prompts you when there is a new version available to download. To download and install the latest version of SMSS, see Download SQL Server Management Studio . Create a server-level firewall rule By default, an Azure SQL Database firewall prevents external connectivity to your logical server and its databases. To enable you to connect to your server, you need to create a firewall rule for the IP address of the computer from which you connect by using the following instructions: Log in to the Azure portal . Log in to the Azure portal . In the left navigation pane, click All resources , and select the SQL server (for example, sccwest-web-sql ) to bring up SQL server pane. In the left navigation pane, click All resources , and select the SQL server (for example, sccwest-web-sql ) to bring up SQL server pane. On the SQL Server pane, click Firewall to open the Firewall pane for your server. The IP address of your client computer is displayed. On the SQL Server pane, click Firewall to open the Firewall pane for your server. The IP address of your client computer is displayed. Click Add client IP on the toolbar to create a firewall rule for your current IP address. You can create a firewall rule for a single IP address or an entire range of addresses. Opening the firewall enables SQL administrators and users to log in to any database on the server for which they have valid credentials. Click Add client IP on the toolbar to create a firewall rule for your current IP address. You can create a firewall rule for a single IP address or an entire range of addresses computer is displayed. On the SQL Server pane, click Firewall to open the Firewall pane for your server. The IP address of your client computer is displayed. Click Add client IP on the toolbar to create a firewall rule for your current IP address. You can create a firewall rule for a single IP address or an entire range of addresses. Opening the firewall enables SQL administrators and users to log in to any database on the server for which they have valid credentials. Click Add client IP on the toolbar to create a firewall rule for your current IP address. You can create a firewall rule for a single IP address or an entire range of addresses. Opening the firewall enables SQL administrators and users to log in to any database on the server for which they have valid credentials. Click Save on the toolbar to save this server-level firewall rule, and then select Ok to close the Success dialog box. Click Save on the toolbar to save this server-level firewall rule, and then select Ok to close the Success dialog box. Connect to the server with SSMS Open SQL Server Management Studio. Open SQL Server Management Studio. In the Connect to Server dialog box, enter your server name and then select SQL Server Authentication . Enter the username and password that you specified when you created your server level Firewall rule. In the Connect to Server dialog box, enter your server name and then select SQL Server Authentication . Enter the username and password that you specified when you created your server level Firewall rule. Click Connect to start the connection, and then open Object Explorer in SSMS. Click Connect to start the connection, and then open Object Explorer in SSMS. Backing up Azure SQL Database SQL Database automatically performs weekly full database backups, hourly differential database backups, and transaction log backups every five minutes. These backups are stored for 35 days for databases in the Standard and Premium service tiers. If you need to recover data that is older than 35 days, consider archiving your database regularly to a BACPAC file (a compressed file that contains your database schema and associated data) stored either in Azure blob storage or in another location. Updated 5 days ago",
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  {
    "url": "https://docs.rackspace.com/docs/sitecore-cloud-portals-and-account-management",
    "title": "Sitecore Cloud Portals And Account Management | Rackspace Documentation",
    "content": "When you use Sitecore Managed Cloud, you are given a fully customizable dedicated environment designed by experts at Sitecore and Rackspace that enables you to focus on producing the best web content for your application or website. While Rackspace manages your Sitecore environment, access to three portals gives you more control and direction over your Sitecore environment and website. MyRackspace Portal : Contains your credentials for logging in to the Azure and Sitecore portals. MyRackspace Portal : Contains your credentials for logging in to the Azure and Sitecore portals. Azure portal : Manages your Sitecore environment. Azure portal : Manages your Sitecore environment. Sitecore Cloud content management site : Manages the content of your Webapp. Sitecore Cloud content management site : Manages the content of your Webapp. Get Your Login Credentials The MyRackspace Portal provides the login credentials for both the Azure and Sitecore portals. While these credentials are sent through a link to the MyRackspace Portal in the Welcome email received at deployment, you can also find the credentials inside a support ticket in the MyRackspace Portal. To find this ticket: Log in to the MyRackspace Portal . Log in to the MyRackspace Portal . In the top navigation bar, click Tickets . A list displays your currently open tickets, and you can change the filter to view your closed tickets. Each ticket entry displays the name, the date it was last updated, the ticket status, and the ticket ID number. Azure and Sitecore portal credentials are located in the first ticket opened on the account. In the top navigation bar, click Tickets . A list displays your currently open tickets, and you can change the filter to view your closed tickets. Each ticket entry displays the name, the date it was last updated, the ticket status, and the ticket ID number. Azure and Sitecore portal credentials are located in the first ticket opened on the account. Azure Portal Sitecore runs on Windows .NET services, hosted on Azure Web Apps. Therefore, all Sitecore Managed Cloud environments use Azure credentials to make changes to a Sitecore environment. Through the Azure portal, you can perform the following tasks: Get the URL to your Sitecore content management website (for example, https://gsdk-cm.azurewebsites.net/ ). You need this URL to log in to Sitecore. Reset deployment , the date it was last updated, the ticket status, and the ticket ID number. Azure and Sitecore portal credentials are located in the first ticket opened on the account. Azure Portal Sitecore runs on Windows .NET services, hosted on Azure Web Apps. Therefore, all Sitecore Managed Cloud environments use Azure credentials to make changes to a Sitecore environment. Through the Azure portal, you can perform the following tasks: Get the URL to your Sitecore content management website (for example, https://gsdk-cm.azurewebsites.net/ ). You need this URL to log in to Sitecore. Reset deployment credentials Restart your website or application Access logs Log in to the Azure portal using the credentials sent to you by Rackspace in a support ticket. This ticket is accessible through the MyRackspace Portal . You cannot delete your application or website through the Azure portal. To delete your application, contact Rackspace Support . The Azure portal contains the URL for the content management site. You use URL to log in to the Sitecore portal. Log in to the Azure portal by using the credentials sent to you by Rackspace. If you need to get these credentials, see \"Get your login credentials.\" Log in to the Azure portal by using the credentials sent to you by Rackspace. If you need to get these credentials, see \"Get your login credentials.\" Select Resource Groups . Select Resource Groups . In the list of resource groups that appears, select the group that contains the Sitecore application that you want to access. In the list of resource groups that appears, select the group that contains the Sitecore application that you want to access. In the device list, select the device named similarly to {appname}-cm . The device type should be App Service . In the device list, select the device named similarly to {appname}-cm . The device type should be App Service . On the app service overview screen, locate the content management website URL in the URL column. On the app service overview screen, locate the content management website URL in the URL column. Sitecore Cloud Content Management Site The Sitecore Cloud content management site manages the content of your Sitecore application or website. It does not manage your environment, which is managed through the Azure portal. Enter the URL of your content management website to verify the site loads. The URL should look similar to https://gsdk-cm.azurewebsites.net/ . You can find the URL by logging in to the Azure portal. Enter App Service . On the app service overview screen, locate the content management website URL in the URL column. On the app service overview screen, locate the content management website URL in the URL column. Sitecore Cloud Content Management Site The Sitecore Cloud content management site manages the content of your Sitecore application or website. It does not manage your environment, which is managed through the Azure portal. Enter the URL of your content management website to verify the site loads. The URL should look similar to https://gsdk-cm.azurewebsites.net/ . You can find the URL by logging in to the Azure portal. Enter the URL of your content management website to verify the site loads. The URL should look similar to https://gsdk-cm.azurewebsites.net/ . You can find the URL by logging in to the Azure portal. Add /sitecore/login to the URL to open the Sitecore login page. The URL should look similar to https://gsdk-cm.azurewebsites.net/sitecore/login . Add /sitecore/login to the URL to open the Sitecore login page. The URL should look similar to https://gsdk-cm.azurewebsites.net/sitecore/login . Enter your Sitecore credentials and click Log in . If you need to get these credentials, see “Get your login credentials.” Enter your Sitecore credentials and click Log in . If you need to get these credentials, see “Get your login credentials.” Updated 5 days ago",
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    "url": "https://docs.rackspace.com/docs/oracle-e-business-suite-tips",
    "title": "Oracle E Business Suite Tips | Rackspace Documentation",
    "content": "Oracle® E-Business Suite (EBS) is the most comprehensive suite of integrated, global business applications that enable organizations to make better decisions, reduce costs, and increase performance. This article is for those who know the basics of EBS and want to take their skills to the next level. For more information about new ways to work in Oracle, check our blog or contact us at: [email protected] . This article includes tips to perform the following tasks: General navigation Create a Top Ten List Customize the order of the tabs Sort summary forms Copy Descriptive Flex Field values Enable Oracle Zoom Fix Oracle forms closing too often Hide the Preferences link Use the document navigator Switch from data entry mode to query mode Create a Top Ten List Customize the order of the tabs Sort summary forms Copy Descriptive Flex Field values Enable Oracle Zoom Fix Oracle forms closing too often Hide the Preferences link Use the document navigator Switch from data entry mode to query mode Tools tips Oracle folder tools Export data from Oracle Summary forms Use the inventory Patch Wizard Leverage Multiple Organization Access Control security Use attachments in Oracle applications Oracle folder tools Export data from Oracle Summary forms Use the inventory Patch Wizard Leverage Multiple Organization Access Control security Use attachments in Oracle applications Payables tips Payment on receipt Priority number Payments process in Oracle release 12 Regulatory reporting Payment on receipt Priority number Payments process in Oracle release 12 Regulatory reporting Purchasing tips Confirm receipts Professional Buyer's Work Center Purchase requisitions versus internal requisitions Requisition approver unavailable Confirm receipts Professional Buyer's Work Center Purchase requisitions versus internal requisitions Requisition approver unavailable Receivables tips Manage revenue contingencies Empower collection agents Invoice create memo netting Import multiple pre-calculated TAX lines Score customers for collections Manage revenue contingencies Empower collection agents Invoice create memo netting Import multiple pre-calculated TAX lines Score customers for collections Project accounting tips Derive expenditure item supplier invoice items Track project budgets Derive expenditure item supplier invoice items Track project budgets Miscellaneous tips Improve cash management in payables Not ready for advanced supply chain planning Leverage Data Transfer Consolidation Improve cash management in payables Not ready for advanced supply chain planning Leverage Data Transfer Consolidation General Navigation This section includes some tips about general navigation in EBS. Oracle EBS lets you store your top ten functions as favorites. Your Top Ten List is on the right side of the Main Menu. After you have added a Invoice create memo netting Import multiple pre-calculated TAX lines Score customers for collections Project accounting tips Derive expenditure item supplier invoice items Track project budgets Derive expenditure item supplier invoice items Track project budgets Miscellaneous tips Improve cash management in payables Not ready for advanced supply chain planning Leverage Data Transfer Consolidation Improve cash management in payables Not ready for advanced supply chain planning Leverage Data Transfer Consolidation General Navigation This section includes some tips about general navigation in EBS. Oracle EBS lets you store your top ten functions as favorites. Your Top Ten List is on the right side of the Main Menu. After you have added a function to your Top Ten List, you can open it by typing the number assigned to the function. Use the following steps to add a function to your Top Ten List: In the Navigator page, click the Functions tab. In the Navigator page, click the Functions tab. Select the function of your choice. Select the function of your choice. Click the right arrow in the center of the Navigator to move the function to your Top Ten List. Click the right arrow in the center of the Navigator to move the function to your Top Ten List. Standard functionality in Oracle allows you to change the order of the tabs on many Oracle forms. Changing the tab order facilitates faster navigation and is useful for processing things such as Accounts Payable (AP), Accounts Receivable (AR), and General Ledger (GL) journals. Use the following steps to change the order of tabs on Oracle forms: Have access to Oracle Forms Personalization . Have access to Oracle Forms Personalization . Open any form. Open any form. Use the path Help > Diagnostics > Custom Code > Personalize to access the dialog to customize the order of the tabs. This brings up the Personalization Form in the context of the form and function that you are in. Here you build the personalizations specific to that form or function. (You use the Folder Tools to move a field.) Use the path Help > Diagnostics > Custom Code > Personalize to access the dialog to customize the order of the tabs. This brings up the Personalization Form in the context of the form and function that you are in. Here you build the personalizations specific to that form or function. (You use the Folder Tools to move a field.) If you open a summary form and you want to change the way that it is sorted, you can usually change the sort order on the first three fields. Use the following steps to change the sort order: Use to that form or function. (You use the Folder Tools to move a field.) Use the path Help > Diagnostics > Custom Code > Personalize to access the dialog to customize the order of the tabs. This brings up the Personalization Form in the context of the form and function that you are in. Here you build the personalizations specific to that form or function. (You use the Folder Tools to move a field.) If you open a summary form and you want to change the way that it is sorted, you can usually change the sort order on the first three fields. Use the following steps to change the sort order: Use the Folder Tools to move a field into one of the first three positions used for the sort. Use the Folder Tools to move a field into one of the first three positions used for the sort. Perform the sort in either of the following ways: a. Double click the column header. b. Go to Folder > Sort Data . Perform the sort in either of the following ways: a. Double click the column header. b. Go to Folder > Sort Data . To copy Descriptive Flex Field (DFF) values from the Payables Invoice Line to Invoice Distribution , set the following profile option at the site level to Yes : Oracle Zoom is a fast way to navigate Oracle forms. By using Oracle Zoom, you can be in one Oracle form and change to another form without navigating to the Main Menu. Oracle Zoom also allows you to build custom links through Forms Personalization and use global variables to transfer data across forms. To enable Oracle Zoom in EBS Release 12.2.6, navigate through Help > Diagnostics > Properties > Item and then click Close . Another option to enable Oracle Zoom is to do a small Forms Personalization to enable the Zoom option directly. Use the following steps for this option: While in a form, create a form personalization to call the Properties window with these settings: Seq: 10 Desc: First step is to call the Properties window (Condition Tab) Target Event: WHEN-NEW-ITEM-INSTANCE Target Object: APPTREE_NAV_TREE.NAVIGATOR Processing Mode: Both (Actions Tab) Seq: 10 Type: Property Language: All Object Type: Window Target Object: APPTREE_FOLDER_PROPS Property Name: VISIBLE VALUE: TRUE While in a form, create a form personalization to call the Properties window with these settings: Create another forms personalization to disable and close call the Properties window with these settings: Seq: 10 Desc: First step is to call the Properties window (Condition Tab) Target Event: WHEN-NEW-ITEM-INSTANCE Target Object: APPTREE_NAV_TREE.NAVIGATOR Processing Mode: Both (Actions Tab) Seq: 10 Type: Property Language: All Object Type: Window Target Object: APPTREE_FOLDER_PROPS Property Name: VISIBLE VALUE: TRUE While in a form, create a form personalization to call the Properties window with these settings: Create another forms personalization to disable and close the Properties window with these settings: Seq: 20 Desc: Second step is to disable and close Properties window (Condition Tab) Target Event: WHEN-NEW-BLOCK-INSTANCE Target Object: APPTREE_FOLDER_PROPS Processing Mode: Both (Actions Tab) Seq: 20 Type: Builtin Language: All Builtin Type: GO_ITEM Argument: RESULTS.GRID Create another forms personalization to disable and close the Properties window with these settings: Save these form personalization. Save these form personalization. Close and reopen the form to see that the Zoom option is enabled directly without navigating through properties. Close and reopen the form to see that the Zoom option is enabled directly without navigating through properties. If the form that you are working on closes when you open another form in the same responsibility, you might have the Close Other Forms option enabled. To disable the Close Other Forms option, use the following steps: While in the Navigator form, go to the Tools menu. While in the Navigator form, go to the Tools menu. In the Tools dropdown menu, check to see if the Close Other Forms option is enabled (has a check mark in the box beside it). In the Tools dropdown menu, check to see if the Close Other Forms option is enabled (has a check mark in the box beside it). If the options is enabled, deselect the checkbox beside Close Other Forms to disable it. If the options is enabled, deselect the checkbox beside Close Other Forms to disable it. The easiest way to hide the Preferences link is by changing the General Preferences Show Flag profile option that can be set on Site , Responsibility , and User Level . The default values are NULL , which means to show the link. Use the following steps to hide the link: In System Administrator Responsibility, navigate to Profile > System In System Administrator Responsibility, check to see if the Close Other Forms option is enabled (has a check mark in the box beside it). If the options is enabled, deselect the checkbox beside Close Other Forms to disable it. If the options is enabled, deselect the checkbox beside Close Other Forms to disable it. The easiest way to hide the Preferences link is by changing the General Preferences Show Flag profile option that can be set on Site , Responsibility , and User Level . The default values are NULL , which means to show the link. Use the following steps to hide the link: In System Administrator Responsibility, navigate to Profile > System In System Administrator Responsibility, navigate to Profile > System Search for the General Preferences Show Flag profile option. Search for the General Preferences Show Flag profile option. Set the profile option value to No . Set the profile option value to No . Save the changes. Save the changes. Log out and then log back in to see the results. Log out and then log back in to see the results. Expedite navigation by using the document navigator to eliminate the need to navigate back and forth to a document that you are working on. Use the following steps to use the document navigator: Open the purchase order (PO) or invoice that you want to work on. Open the purchase order (PO) or invoice that you want to work on. Select File > Place on Navigator from the menu. The document is placed on the Navigator. This acts as a Zoom to get you back to the document quickly. Select File > Place on Navigator from the menu. The document is placed on the Navigator. This acts as a Zoom to get you back to the document quickly. From the Main Menu, click Documents to see all of your documents. Additionally, you can rename, organize, and clean up your document names. From the Main Menu, click Documents to see all of your documents. Additionally, you can rename, organize, and clean up your document names. By using your function keys, you can switch your open form from data entry mode to query mode. Use the following steps to use the function keys to switch modes: Open a form. Open a form. Use the F11 key to switch modes. In query mode, the fields turn blue. Use the F11 key to switch modes. In query mode, the fields turn blue. Enter your search criteria. Enter your search criteria. Use the Control + F11 keys at the same time to execute your query. Use the Control + F11 keys at the same time , you can rename, organize, and clean up your document names. By using your function keys, you can switch your open form from data entry mode to query mode. Use the following steps to use the function keys to switch modes: Open a form. Open a form. Use the F11 key to switch modes. In query mode, the fields turn blue. Use the F11 key to switch modes. In query mode, the fields turn blue. Enter your search criteria. Enter your search criteria. Use the Control + F11 keys at the same time to execute your query. Use the Control + F11 keys at the same time to execute your query. You can also enter query mode by using the menu. Use the following steps to switch modes in the menu: Open a form. Open a form. Under the View menu, in the Query by Example section, use the Enter menu to switch from data entry mode to query mode. Under the View menu, in the Query by Example section, use the Enter menu to switch from data entry mode to query mode. In the Query by Example section, use the Run menu to execute the query. In the Query by Example section, use the Run menu to execute the query. Tools Tips This section includes tips about using some of the tools in EBS. Use Oracle Folder Tools to change the layout of an Oracle Summary form, such as, an Invoice Summary or a PO Summary. Access Oracle Folder Tools by clicking on the Folder Tools icon in the menu. You can make the following changes: Move fields Add fields Hide fields Shrink and enlarge fields Save changes as your default view or a selectable view Oracle Folder Tools enables features for form layouts that are similar to Microsoft® Excel®. You can also save your frequently used queries for future use. You can export data from Oracle Summary forms for quick Ad Hoc reports. Use the following steps to export the data: When your query has completed, navigate to Tools > Export . When your query has completed, navigate to Tools > Export . If you export to a text file but would rather export directly to Microsoft Excel, go to Windows > Control Panel > Default Programs . If you export to a text file but would rather export directly to Microsoft Excel, go to Windows > Control Panel > Default Programs . Change the default program for .csv files to Excel. Note : Exporting data in this way does not work for On-Hand inventory. For On-Hand inventory, right-click and select Copy All Rows . Then paste the rows into the data: When your query has completed, navigate to Tools > Export . When your query has completed, navigate to Tools > Export . If you export to a text file but would rather export directly to Microsoft Excel, go to Windows > Control Panel > Default Programs . If you export to a text file but would rather export directly to Microsoft Excel, go to Windows > Control Panel > Default Programs . Change the default program for .csv files to Excel. Note : Exporting data in this way does not work for On-Hand inventory. For On-Hand inventory, right-click and select Copy All Rows . Then paste the rows into Excel. Change the default program for .csv files to Excel. Note : Exporting data in this way does not work for On-Hand inventory. For On-Hand inventory, right-click and select Copy All Rows . Then paste the rows into Excel. Use the Patch Wizard to stay up-to-date with your inventory patches. EBS inventory customers are often asked if they are patched to the most recent file version. To get the most out of their inventory investment, it's critical that they avoid known issues by being patched up to the most recent product patches available. The Patch Wizard is a key tool to use to keep patches up-to-date. The Patch Wizard is an interface that analyzes and compares patches currently applied in your instance to the patches included in the Recommended Patch List (RPL). It allows you to set your execution preferences, then performs impact analysis, and allows easy download of the patches that you decide to apply. You can easily access the Patch Wizard from the Oracle Applications Manager menu by using the System Administrator Responsibility. Oracle EBS 12 has an integrated Service Oriented Architecture (SOA) Gateway that leverages the Multiple Organization Access Control (MOAC) security feature to ensure that only authorized users have data access privilege within an operating unit. Businesses can define multiple organizations and the relationships between them in a single installation of EBS. Examples of multiple organizations are sets of books, business groups, legal entities, operating units, or inventory organizations. The following table shows the relationship between security profiles, responsibilities, and operating units for a sales company: With MOAC, a system administrator can predefine the scope of access privileges as a security profile, and then use the profile option MO: Security Profile to associate the security profile with a responsibility. By using this approach, multiple operating units are associated with a security profile and the security profile is assigned to a responsibility. Therefore, . Businesses can define multiple organizations and the relationships between them in a single installation of EBS. Examples of multiple organizations are sets of books, business groups, legal entities, operating units, or inventory organizations. The following table shows the relationship between security profiles, responsibilities, and operating units for a sales company: With MOAC, a system administrator can predefine the scope of access privileges as a security profile, and then use the profile option MO: Security Profile to associate the security profile with a responsibility. By using this approach, multiple operating units are associated with a security profile and the security profile is assigned to a responsibility. Therefore, through the access control of security profiles, users can access data in multiple operating units without changing responsibilities. To illustrate or clarify your application data, you can link non-structured data such as images, word processing documents, spreadsheets, web pages, or video to more structured application data. For example, you can: Attach images to inventory items Attach video to manufacturing operations Attach Certificates of Insurance to Suppliers Invoke the Attachment form to view an attachment by pressing the Attachment toolbar button or clicking on the paperclip icon. The toolbar Attachment icon indicates whether the Attachments feature is enabled in a form block: When the button is dimmed, the Attachment feature is not available. When the button is dimmed, the Attachment feature is not available. When the Attachment feature is enabled in a form block, the icon becomes a solid paper clip. The icon switches to a paper clip holding a paper when the Attachment feature is enabled in a form block, and the current record has at least one attachment. When the Attachment feature is enabled in a form block, the icon becomes a solid paper clip. The icon switches to a paper clip holding a paper when the Attachment feature is enabled in a form block, and the current record has at least one attachment. The Indicate Attachments profile option allows you to turn off indication of attachments when querying records for performance reasons. Payables Tips This section includes tips about working with payables in EBS. Payment on Receipt enables you to automatically create standard, unapproved invoices for payment of goods based on receipt transactions. Invoices are created by using a combination of receipt and purchase order information, which eliminates duplicate manual data entry and ensures accurate and timely data processing. Payment on Receipt is also known as Evaluated Receipt Settlement (ERS) and Self Billing. You can automatically the current record has at least one attachment. The Indicate Attachments profile option allows you to turn off indication of attachments when querying records for performance reasons. Payables Tips This section includes tips about working with payables in EBS. Payment on Receipt enables you to automatically create standard, unapproved invoices for payment of goods based on receipt transactions. Invoices are created by using a combination of receipt and purchase order information, which eliminates duplicate manual data entry and ensures accurate and timely data processing. Payment on Receipt is also known as Evaluated Receipt Settlement (ERS) and Self Billing. You can automatically create invoices with multiple items and distribution lines and include tax. You define which supplier sites participate in Payment on Receipt and enforce matching rules to ensure the proper payments are made to the suppliers. The Pay on Receipt Auto Invoice program automatically creates an invoice batch depending on the options in the Payables Options window. Invoice count and invoice total are calculated automatically. Oracle Payments does not allow you to select random invoices for payment. However, you can use the PRIORITY_NUMBER option for this purpose. This option has a default value of 99, which indicates top priority. Make sure that you set appropriate value for PRIORITY_NUMBER on invoices to be selected for next payment process to use this feature. The Oracle Payments process in release 12 creates each line for each remittance (invoice). If the payment batch selected 1000 remittances, the Payments process creates 1000 lines. The Check Template creates a number of overflow checks based on the Number of remittances per page setup value. Some clients don’t want to see so many VOID checks. They want to print one check with a summary line. The regulatory reporting feature available in the Oracle Payments module can be used by corporations to manage the reporting that is required by a regulatory body, such as a country-specific government, a central bank, or an individual bank. This feature provides the following fields with seeded values in the Regulatory Reporting region of the Payment Process Profile page. These fields enable you to determine the conditions under which regulatory reporting can be generated. No Reporting Reporting Directly to Central Bank Reporting Made by Bank Oracle Payments also provides a SQL function to personalize the conditions and implement business criteria. Oracle Payments enables you to set up payment reason codes that provide the payment system or bank with additional details about the reason for the payment for regulatory reporting purposes. You can define payment reason codes in the Create by a regulatory body, such as a country-specific government, a central bank, or an individual bank. This feature provides the following fields with seeded values in the Regulatory Reporting region of the Payment Process Profile page. These fields enable you to determine the conditions under which regulatory reporting can be generated. No Reporting Reporting Directly to Central Bank Reporting Made by Bank Oracle Payments also provides a SQL function to personalize the conditions and implement business criteria. Oracle Payments enables you to set up payment reason codes that provide the payment system or bank with additional details about the reason for the payment for regulatory reporting purposes. You can define payment reason codes in the Create Payment Reason Code page of Payment Administrator . Purchasing Tips This section includes tips about working with purchasing in EBS. You must have the Self–Service Purchasing Confirm Receipts Workflow Select Orders process in Purchasing running in order to use the Confirm Receipts workflow. The Confirm Receipts workflow sends notifications through the Web, e–mail, or Notification Details Web page (accessible through the Notifications Summary menu in Purchasing) to requesters or buyers who create requisitions in Purchasing or iProcurement. The Confirm Receipts workflow informs people that they should have received an item. The Confirm Receipts workflow sends notifications for the following items: Destination or Deliver–To Type of Expense Destination or Deliver–To Type of Expense Routing of Direct Delivery Routing of Direct Delivery Need–By with a date that is equal to or later than today’s date. Need–By with a date that is equal to or later than today’s date. Released in Procurement 12.0, the Professional Buyer's Work Center (PBWC) is a web-based interface that provides a central launch pad from which you can efficiently perform the following tasks: Manage your requisitions and create them to Purchase Orders (like manual auto create). Manage your requisitions and create them to Purchase Orders (like manual auto create). Create new standard purchase orders, blanket purchase agreements, or contract purchase agreements. Create new standard purchase orders, blanket purchase agreements, or contract purchase agreements. Create and maintain supplier information. Create and maintain supplier information. If Oracle Sourcing is licensed and implemented, you can create buyer's auctions or sourcing requests for quotes (RFQs) all from the same HTML Page. If Oracle Sourcing is licensed and implemented, you can create buyer's auctions or sourcing requests for quotes (RFQs) all create them to Purchase Orders (like manual auto create). Manage your requisitions and create them to Purchase Orders (like manual auto create). Create new standard purchase orders, blanket purchase agreements, or contract purchase agreements. Create new standard purchase orders, blanket purchase agreements, or contract purchase agreements. Create and maintain supplier information. Create and maintain supplier information. If Oracle Sourcing is licensed and implemented, you can create buyer's auctions or sourcing requests for quotes (RFQs) all from the same HTML Page. If Oracle Sourcing is licensed and implemented, you can create buyer's auctions or sourcing requests for quotes (RFQs) all from the same HTML Page. If Oracle Services Procurement is licensed and implemented, you can create and maintain purchase orders for complex work payments. If Oracle Services Procurement is licensed and implemented, you can create and maintain purchase orders for complex work payments. If Oracle Procurement Contracts is licensed and implemented, you can handle author contract terms and manage deliverables. If Oracle Procurement Contracts is licensed and implemented, you can handle author contract terms and manage deliverables. Globally for the PBWC, you can create and personalize your own document views, including a list of columns, where conditions, and sort sequences. Globally for the PBWC, you can create and personalize your own document views, including a list of columns, where conditions, and sort sequences. Globally for the PBWC, you can use predefined document views. Globally for the PBWC, you can use predefined document views. The PBWC is accessed from the Purchasing responsibility. The Buyer's Work Center has links to launch to the areas that you want to access. For more information, see the PBWC User Guide . Use the Requisitions window to create requisitions. You must choose the requisition type: purchase or internal. You can also provide a description, unlimited notes, and defaults for requisition lines. Purchase Requisitions For each requisition line, choose the item that you want to order along with the quantity and delivery location. You can get sourced pricing from catalog quotations or open blanket purchase agreements. You can also choose a price from a list of historical purchase order prices. In the Distributions window, you can charge the item to the appropriate accounts, or you can let the Account Generator create the accounts for you. After you complete the requisition, send it through the approval process. Purchase requisitions are supplied from purchase orders. They are picked up when you use Auto-Create description, unlimited notes, and defaults for requisition lines. Purchase Requisitions For each requisition line, choose the item that you want to order along with the quantity and delivery location. You can get sourced pricing from catalog quotations or open blanket purchase agreements. You can also choose a price from a list of historical purchase order prices. In the Distributions window, you can charge the item to the appropriate accounts, or you can let the Account Generator create the accounts for you. After you complete the requisition, send it through the approval process. Purchase requisitions are supplied from purchase orders. They are picked up when you use Auto-Create RFQs or purchase orders. You can assign them to a buyer in the Assign Requisitions window. Internal Requisitions Internal requisitions are supplied from internal sales orders. Internal requisitions are not picked up when you use Auto-Create RFQs or purchase orders, nor can they be assigned to a buyer in the Assign Requisitions window. Oracle iProcurement can automatically forward documents when users do not respond to notifications. This tool is used to prevent documents from holding up business productivity. Oracle workflows manage this functionality, typically set up to send a first and second reminder after pre-determined time periods. If no response is received, the system forwards the notification to the next approver. For more information, see the Oracle iProcurement User Guide . Receivables Tips This section includes tips about working with receivables in EBS. Oracle Receivables supports revenue contingencies with a robust, event-based revenue management process. The event-based model is based on stringent revenue recognition requirements authorized by US GAAP or International Accounting Standards Board. In Oracle Receivables Revenue, contingencies are terms and conditions in a sales contract or order that prevent revenue from being immediately recognized. Following are typical contingencies that can delay revenue recognition: Fiscal funding clauses (for government contracts) Cancellation clauses Customer acceptance clauses Customer creditworthiness Nonstandard payment terms Nonstandard refund policies Oracle Receivables uses event-based revenue management to automatically evaluate your invoices and determine whether to immediately recognize revenue, or temporarily defer revenue to an unearned revenue account. Revenue is subsequently recognized depending on certain events, such as customer acceptance or receipt of payment. For more information, see the Oracle Receivables Implementation Guide . Oracle Advanced Collections provides a robust feature called Universal Work Queue (UWQ). UWQ provides a high-level list of all actionable work assigned to or owned : Fiscal funding clauses (for government contracts) Cancellation clauses Customer acceptance clauses Customer creditworthiness Nonstandard payment terms Nonstandard refund policies Oracle Receivables uses event-based revenue management to automatically evaluate your invoices and determine whether to immediately recognize revenue, or temporarily defer revenue to an unearned revenue account. Revenue is subsequently recognized depending on certain events, such as customer acceptance or receipt of payment. For more information, see the Oracle Receivables Implementation Guide . Oracle Advanced Collections provides a robust feature called Universal Work Queue (UWQ). UWQ provides a high-level list of all actionable work assigned to or owned by a collection's agent. In UWQ, the work is automatically populated on a screen as part of the automated collections management flow provided by Oracle Advanced Collections. Collections agents save their time and effort in finding work or remembering follow ups to be taken for various customers. For more information, see the Oracle Advanced Collections User Guide . If you use Invoice Credit Memo Netting in Oracle Receivables release 12, ensure that the credit memo LINE and TAX link is the same as the invoice LINE and TAX link. Otherwise, the netting will not work. When you are importing multiple, pre-calculated TAX lines, the link between TAX and LINE is critical. In release 11i, you can assign all TAX lines to one LINE , but in release 12, you need to assign a distinct TAX code to each LINE . If enough LINE lines are not available, create $0.00 dummy LINE lines and use them for the TAX line. Scoring in Oracle Advanced Collections is another feature that forms the foundation of business collections activities. Oracle Advanced Collections uses scoring in the following ways: To determine transaction status - Current, Delinquent, or Pre-delinquent When scoring transactions, Advanced Collections looks at transactions from Oracle Receivables, including the following transactions: Invoices, debit memos, and chargebacks Lease invoices originating in Oracle Lease Management Loan invoices originating in Oracle Loans In general, if a customer has delinquent transactions, the customer is considered to be delinquent. To determine transaction status - Current, Delinquent, or Pre-delinquent When scoring transactions, Advanced Collections looks at transactions from Oracle Receivables, including the following transactions: Invoices, debit memos, and chargebacks Lease invoices originating in Oracle Lease Management Loan invoices originating in Oracle Loans In general, if a customer has delinquent transactions , including the following transactions: Invoices, debit memos, and chargebacks Lease invoices originating in Oracle Lease Management Loan invoices originating in Oracle Loans In general, if a customer has delinquent transactions, the customer is considered to be delinquent. To determine transaction status - Current, Delinquent, or Pre-delinquent When scoring transactions, Advanced Collections looks at transactions from Oracle Receivables, including the following transactions: Invoices, debit memos, and chargebacks Lease invoices originating in Oracle Lease Management Loan invoices originating in Oracle Loans In general, if a customer has delinquent transactions, the customer is considered to be delinquent. To determine the value of each customer When scoring to assign customer value, you can use any data point about the customer. Typically, you run customer value scoring at an operational data level, such as customer, account, bill to, or delinquency. To determine the value of each customer When scoring to assign customer value, you can use any data point about the customer. Typically, you run customer value scoring at an operational data level, such as customer, account, bill to, or delinquency. For more information, see Oracle Advanced Collections Implementation Guide . Project accounting tips This section includes accounting tips for working in EBS. Oracle Projects determines the default expenditure date for project-related supplier invoice items by using the PA: Default Expenditure Item Date Source for Supplier Costs profile option. This profile option is used to determine the default expenditure item date for supplier invoice distribution lines and derives the item expenditure date during the invoice match process and when you enter unmatched invoices. The default expenditure date is derived when the concurrent process, PRC: Interface Supplier Costs , is submitted to interface project-related supplier costs into Oracle Projects from Oracle Payables. For the transactions that are rejected during the validation and interfacing to Oracle Projects, the default expenditure item date can be updated for invoice distribution lines on the Invoice Workbench in Oracle Payables. Additionally, you can update the expenditure item date using the Review Transactions window within Oracle Projects. For more information, see Oracle Projects Implementation Guide . Oracle Projects allows you to track project costs against project budgets. Project Budgets can be defined in the following ways in Oracle Projects: Directly via budget screens in Oracle Projects Import budgets from external systems via import process. Oracle Projects includes the following product budget features: Multiple budget versions : Create multiple budget versions that include all of the costs for your project, such as engineering costs, item costs, default expenditure item date can be updated for invoice distribution lines on the Invoice Workbench in Oracle Payables. Additionally, you can update the expenditure item date using the Review Transactions window within Oracle Projects. For more information, see Oracle Projects Implementation Guide . Oracle Projects allows you to track project costs against project budgets. Project Budgets can be defined in the following ways in Oracle Projects: Directly via budget screens in Oracle Projects Import budgets from external systems via import process. Oracle Projects includes the following product budget features: Multiple budget versions : Create multiple budget versions that include all of the costs for your project, such as engineering costs, item costs, manufacturing costs, and overheads. You can revise your estimate to complete many times, during a project. Each project that you define can be compared to the current or baseline budget with earlier versions for analysis and reporting. Multiple budget versions : Create multiple budget versions that include all of the costs for your project, such as engineering costs, item costs, manufacturing costs, and overheads. You can revise your estimate to complete many times, during a project. Each project that you define can be compared to the current or baseline budget with earlier versions for analysis and reporting. Several budget types : Create diverse budgets including cost budgets, revenue budgets, forecasted revenue budget, and approved cost budget. Several budget types : Create diverse budgets including cost budgets, revenue budgets, forecasted revenue budget, and approved cost budget. Time-phased budgeting : Create user-defined time periods or use existing calendars in Oracle General Ledger or Oracle Projects to establish multiple budgeting periods. Time-phased budgeting : Create user-defined time periods or use existing calendars in Oracle General Ledger or Oracle Projects to establish multiple budgeting periods. Budget extensions : Customize budget extensions to meet your company's budgeting requirements. Budget extensions : Customize budget extensions to meet your company's budgeting requirements. Budget baselining and approval : Project budgets can be baselined and used in a workflow-supported approval process for approving your project budgets. Budget baselining and approval : Project budgets can be baselined and used in a workflow-supported approval process for approving your project budgets. Miscellaneous tips This section includes miscellaneous tips for working in EBS. To improve your organization’s current and future cash management in Accounts Payables, you can use the Payables Manager to run the Payables Cash Requirement Report. The Payables Cash Requirement Report forecasts immediate cash needs for your invoice payments. The Payables Manager can submit Budget baselining and approval : Project budgets can be baselined and used in a workflow-supported approval process for approving your project budgets. Budget baselining and approval : Project budgets can be baselined and used in a workflow-supported approval process for approving your project budgets. Miscellaneous tips This section includes miscellaneous tips for working in EBS. To improve your organization’s current and future cash management in Accounts Payables, you can use the Payables Manager to run the Payables Cash Requirement Report. The Payables Cash Requirement Report forecasts immediate cash needs for your invoice payments. The Payables Manager can submit this report before processing every payment process request to determine your cash requirements for the payment process request. You can also submit this report for the next few payment process requests to forecast your cash requirements. The Payables Cash Requirement Report produces output based on the Payment Template defined in the payment process request. The Payables Cash Requirement generates output for all business units that Payables Manager has access to enter invoices and process payment requests. The Payables Manager can run the report from several pages in Oracle Payables including Manage Scheduled Processes and Create Payment Process Request Template . Oracle has alternatives to full blown implementations of advanced supply chain planning. Options such as Min Max Planning and Reorder Point Planning assist in getting your demand history and might serve as a quick win until there is proper funding or an approved advanced supply chain planning implementation project. If your financial data is spread across multiple ledgers that do not share the same chart of accounts and accounting calendar combination, or the ledgers are on separate instances, consider using the Global Consolidation System within Oracle General Ledger to consolidate results. You can leverage a proven methodology called Data Transfer Consolidation (DTC) in the Global Consolidation System. DTC methodology is used to move your financial data from diverse ledgers and data sources into a single consolidation parent ledger. You can then report on and analyze consolidated financial information from this consolidated ledger. Use the Global Consolidation System in situations where you need to physically move the data to a consolidated location rather than simply report off multiple ledgers in a set. Global Consolidation System is the traditional consolidation methodology in Oracle Financials. The Global Consolidation System imports in the form of balances and journal level vouchers, and from appropriate accounts from the trial balances of subsidiary ledgers. For more information, see Oracle General Ledger User's Guide . Updated 5 days ago",
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    "url": "https://www.rackspace.com/cloud/kubernetes",
    "title": "Kubernetes | Rackspace Documentation",
    "content": "On this page: Overview Features Success story Resources Get started Begin Your Application Modernization Journey Businesses today are moving to containers and Kubernetes, also known as K8s, to improve delivery metrics, accelerate digital transformation and decrease time to market. But this transition to a modern application framework often leaves businesses struggling to streamline the delivery of critical applications and infrastructure while delivering meaningful results to their customers and shareholders. Rackspace Managed Platform for Kubernetes (MPK), powered by Platform9’s Managed Kubernetes (PMK) solution, solves these common customer challenges by providing a: Single pane of glass for deploying and clusters managing across private and public cloud Curated platform experience through frequently requested infrastructure services for containerized workloads and applications with a high degree of Kubernetes security Specialized support team comprised of Certified Kubernetes Administrators versed in Kubernetes, Platform9 and multicloud Download Kubernetes-as-a-service Data Sheet → Kubernetes Features Rackspace Kubernetes Pod A pod includes a small group of Certified Kubernetes Administrator (CKA)-certified engineers, a lead architect and an engagement manager who work together to: Design your MPK and Kubernetes deployment Manage operations of the entire stack using infrastructure as code​ Provide monitoring, alerting and response for the cluster, cluster services and underlying infrastructure​ Assist with the platform upgrade for all Infrastructure Applications​ and Kubernetes features alongside supported cluster services Ensure clusters are properly configured and conform to official Kubernetes specifications​ Optimize performance by establishing and maintaining performance targets through routine audits, analysis and recommendations​ Manage security through timely upgrades, sound identity posture, container image scanning, runtime security and network protection​ Multicloud Solutions By design, Kubernetes offers portability across clouds. Rackspace Managed Platform for Kubernetes enables the movement of your container-based applications across multiple clouds and environments for greater flexibility and accelerated time to market. The Rackspace Managed Platform for Kubernetes includes support for Rackspace Hosted Kubernetes on Bare Metal, AWS EKS and support for Azure Kubernetes Service. Rackspace Kubernetes Stack The Rackspace Kubernetes Stack provides a consistent set of technologies across all your clusters for repeatable and scalable deployments. At the core of the stack, you’ Solutions By design, Kubernetes offers portability across clouds. Rackspace Managed Platform for Kubernetes enables the movement of your container-based applications across multiple clouds and environments for greater flexibility and accelerated time to market. The Rackspace Managed Platform for Kubernetes includes support for Rackspace Hosted Kubernetes on Bare Metal, AWS EKS and support for Azure Kubernetes Service. Rackspace Kubernetes Stack The Rackspace Kubernetes Stack provides a consistent set of technologies across all your clusters for repeatable and scalable deployments. At the core of the stack, you’ll find the Infrastructure, Certified, and Catalog Application categories: Infrastructure Applications are fully integrated into MPK's software with one-click virtual machine deployments and managed upgrades. Certified Applications are deployable through MPK's software, but integration is more limited with lifecycle activities managed by Rackspace Technology and the customer. Catalog Applications are commonly open source and limited to community support. We deliberately defined this category because we realize that no two customers are alike, and it is critical that MPK allows for some level of customization. Enterprise Grade Security We secure your technology stack from the infrastructure to the Kubernetes cluster, including the containers running inside the cluster and the additional services required to run applications. We care of it, so you don’t have to. Highly Scalable Based on the same technology that allows Google to run billions of containers each week, Kubernetes can easily scale to meet the needs of even the fastest-growing enterprise. Our Expertise Kubernetes Certified Service Provider 500+ Kubernetes Clusters Managed 50+ Certified Kubernetes Administrators (CKA) Ready to Get Started? We’re experts on your side, doing what it takes to get the job done right — from the first consultation to your daily operations. Our approach Discover a partnership that can help you achieve more – for your people, your business and your customers – today and into the future. Consulting and Advisory Services Professional Services Managed Services Fanatical Experience™ Rackspace Fabric™ Power Your Advantage Discover related solutions to help you achieve smarter business outcomes. Amazon Web Services Experience how AWS’s leading-edge cloud capabilities can help you work smarter, lower costs and innovate with agility. Google Cloud Accelerate your business with Rackspace Services and tailored solutions on Google Cloud's innovative technology. Microsoft Azure Solve cloud challenges with a managed Microsoft Azure solution that helps you build new revenue streams, increase . Our approach Discover a partnership that can help you achieve more – for your people, your business and your customers – today and into the future. Consulting and Advisory Services Professional Services Managed Services Fanatical Experience™ Rackspace Fabric™ Power Your Advantage Discover related solutions to help you achieve smarter business outcomes. Amazon Web Services Experience how AWS’s leading-edge cloud capabilities can help you work smarter, lower costs and innovate with agility. Google Cloud Accelerate your business with Rackspace Services and tailored solutions on Google Cloud's innovative technology. Microsoft Azure Solve cloud challenges with a managed Microsoft Azure solution that helps you build new revenue streams, increase efficiency and deliver incredible experiences. Cloud-Native Development Tap into the full benefits of the cloud by building applications with cloud native technologies, modern architectures and automated development workflows. Cloud Adoption and Migration Adopt clouds and ease migration to accelerate innovation and optimize performance. Related Resources Learn more about how we’re solving with Kubernetes-as-a-Service. Unlocking Agility and Innovation in the Cloud with Containers and Serverless Unlocking Agility and Innovation in the Cloud with Containers and Serverless Rackspace Technology and Platform9 partnership simplifies Kubernetes adoption Kubernetes Explained for Business Leaders Ready to get started? Ready to get started? Fill out the form to be connected to one of our experts. Fill out the form to be connected to one of our experts. By submitting this form, I acknowledge that someone from Rackspace Technology will contact me via email or phone to discuss my request. You may withdraw your consent to receive additional information from Rackspace Technology at any time. Information collected in this form is subject to the Rackspace Technology Privacy Notice . Rackspace Technology Support To create a ticket or chat with a specialist regarding your account, log into your account. Legacy Datapipe One (Service Now) Rackspace Sovereign Services UK Support Phone 1-800-961-4454 International Support +1-512-361-4935 Help Documentation Support Documentation API Documentation System status Email & Apps system status Rackspace system status Rackspace Technology Careers Rackspace Technology accelerates the value of the cloud during every phase of a customer’s digital transformation. Join us on our mission.",
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    "url": "https://docs.rackspace.com/docs/best-practices-for-sending-emails-to-many-recipients",
    "title": "Best Practices For Sending Emails To Many Recipients | Rackspace Documentation",
    "content": "Our Commitment to Deliverability Rackspace is dedicated to protecting our network and ensuring your emails reach the inbox. Our Anti-Abuse and Acceptable Use teams work diligently to maintain the best possible reputation with mail providers. By following these best practices, you partner with us to ensure high deliverability for everyone.### Use a Bulk Email Service (Like Mailchimp) Rackspace Email does not offer bulk email services. To ensure your bulk emails are not blocked, you must use a reputable third-party bulk email service provider (ESP) to send out your content. Reputable ESPs deliver your bulk email in a way that mail providers accept as legitimate mail and handle much of the technical compliance for you. Marketing, Advertising, or Promotional Emails : Use services like Mailchimp or Marketo . Transactional Emails (e.g., password resets, order confirmations): Use services like Mailgun or SendGrid . For more information on prerequisite terminology, see Rackspace Email Support Terminology . 1. Critical Technical Best Practice: Sender Authentication (Mandatory) Modern email ecosystems require cryptographic proof that an email legitimately came from your domain. For any organization sending over 5,000 emails per day, implementing DMARC, SPF, and DKIM is mandatory . 2. Recipients and List Hygiene The quality and engagement of your recipient list are primary factors in determining your sender reputation. List Accuracy and Spam Traps Ensure lists are current and accurate. Sending emails to a large number of invalid recipients ( hard bounces ) is a clear indicator of a poor list quality, which negatively affects your sender reputation. Avoid Spam Traps . Mail providers and ISPs use common invalid or aged email addresses as spam traps . Sending mail to these traps will result in immediate blocklisting of your domain. Use a validation service regularly. Bounce Messages: Hard vs. Soft Bounces When an email cannot be delivered, the receiving server sends a bounce message (or Non-Delivery Report/NDR) with a code indicating the reason. Understanding these types is crucial for list management: Hard Bounce (Permanent Error) : Indicates a permanent delivery failure (e.g., the email address does not exist or the domain is misspelled). Addresses resulting in a hard bounce must be immediately and permanently removed from your list. Soft Bounce (Temporary Error) : Indicates a temporary issue will result in immediate blocklisting of your domain. Use a validation service regularly. Bounce Messages: Hard vs. Soft Bounces When an email cannot be delivered, the receiving server sends a bounce message (or Non-Delivery Report/NDR) with a code indicating the reason. Understanding these types is crucial for list management: Hard Bounce (Permanent Error) : Indicates a permanent delivery failure (e.g., the email address does not exist or the domain is misspelled). Addresses resulting in a hard bounce must be immediately and permanently removed from your list. Soft Bounce (Temporary Error) : Indicates a temporary issue (e.g., the recipient's mailbox is full, the server is temporarily down, or the message is too large). Soft bounces may resolve themselves, but repeated soft bounces often signal a need to remove the recipient. If you received a bounce message when sending an email, see our list of common email bounce messages for more information. Confirmed Opt-In (Permission) Use confirmed opt-in practices when collecting email addresses for mailing lists. This means the user signs up and then clicks a confirmation link in a follow-up email. This greatly reduces the chances of your email being reported as unsolicited. Engagement and Sunset Policy Prioritize Engagement : Mailbox providers track how recipients interact with your emails (opens, clicks, replies). Low engagement rates signal to ISPs that your mail is unwanted, even if it’s not marked as spam. Implement a Sunset Policy : Periodically identify and remove or stop mailing subscribers who have not engaged (opened or clicked) with an email in the last 6 to 12 months . These inactive users contribute to low engagement rates and damage your reputation. 3. Unsubscribe Compliance (Critical) Allowing recipients to easily and immediately unsubscribe is mandatory and prevents users from hitting the \"Spam\" button instead. Provide an Unsubscribe Link : You are legally required to provide a clear, visible link in every marketing or newsletter email that allows recipients to remove themselves from your mailing list. Mandatory One-Click Unsubscribe : Implement the List-Unsubscribe header in the email's metadata. This enables recipients to unsubscribe with a single click directly from the email client interface (e.g., a banner in Gmail or Outlook), fulfilling a core 2024 compliance requirement. 4. Reputation and Platform Management Your sending infrastructure requires a dedicated strategy to protect your reputation. Website Reputation Maintain a safe and reputable business website that includes easy access to any privacy policies Unsubscribe Link : You are legally required to provide a clear, visible link in every marketing or newsletter email that allows recipients to remove themselves from your mailing list. Mandatory One-Click Unsubscribe : Implement the List-Unsubscribe header in the email's metadata. This enables recipients to unsubscribe with a single click directly from the email client interface (e.g., a banner in Gmail or Outlook), fulfilling a core 2024 compliance requirement. 4. Reputation and Platform Management Your sending infrastructure requires a dedicated strategy to protect your reputation. Website Reputation Maintain a safe and reputable business website that includes easy access to any privacy policies and clear contact information. Spam filter providers often audit high-volume senders by visiting their websites. Vet Partners : If you allow other companies to include references to your business in their emails, ensure they are reputable. If they send out spam, your domain could be flagged as being related to that abuse. **Dedicated Subdomains and IP Warming Isolate Sending Traffic with Subdomains : Use different subdomains to separate critical transactional mail from bulk marketing mail. Example : Use trans.yourdomain.com for password resets and receipts, and marketing.yourdomain.com for newsletters and promotions. This ensures that if a bulk marketing blast encounters a reputation issue, your critical transactional mail remains unaffected. Example : Use trans.yourdomain.com for password resets and receipts, and marketing.yourdomain.com for newsletters and promotions. This ensures that if a bulk marketing blast encounters a reputation issue, your critical transactional mail remains unaffected. Implement an IP Warming Protocol : If you are a high-volume sender using a new, dedicated IP address, you must follow a slow, deliberate IP warming schedule. This means starting with a low daily volume and gradually increasing the send rate over several weeks to build a positive reputation with ISPs. 5. Message Content We recommend that you follow our person-to-person best practices when creating message content. Avoid using excessive use of spam triggers such as all-caps, excessive exclamation marks, or misleading subject lines. References Rackspace Acceptable Use Policy , specifically the Mail Requirements section Rackspace Email Mail Terms Common Email Bounce Messages Updated 5 days ago",
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    "url": "https://docs.rackspace.com/docs/edge-security-services",
    "title": "Edge Security Services | Rackspace Documentation",
    "content": "At Rackspace, we want to make your security experience as seamless as possible. To do this, we have evaluated the extensive list of features offered by our Supported Vendors. We identified areas where we can perform feature configuration for you or consult with you on industry best practices, what we've seen make others successful, and landmines to avoid. The following table describes the features that we are supporting with the Edge Security Managed Service, and where applicable which service tier they are supported within. Where features are not listed here we are able to provide support through our Professional Services team but we have not yet embedded the skills, knowledge or experience at scale within our Managed Services team so do please enquire via your account team. Cloudflare: Akamai Updated 5 days ago",
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    "url": "https://docs.rackspace.com/docs/rackspace-email",
    "title": "Rackspace Email | Rackspace Documentation",
    "content": "Use this brief step-by-step guide to help you get started with Rackspace Email and Rackspace Email Webmail . See Rackspace Office 365 or Microsoft Exchange for help with those products. Start receiving email Create mailboxes Set up your DNS records for Cloud Office email Plan your migration Email migration services Get users started Rackspace Email Webmail (login page) Set up desktop and mobile devices to receive email Help users change or recover their password Troubleshoot common email issues Troubleshoot email delivery Troubleshoot a failed email connection Troubleshoot rejected emails Troubleshoot password issues Troubleshoot storage problems Control Panel basics Cloud Office Control Panel overview Account information in the Cloud Office Control Panel General information in the Cloud Office Control Panel Manage administrators with the Cloud Office Control Panel View administrator activity in the Cloud Office Control Panel Upgrades in the Cloud Office Control Panel Domains in the Cloud Office Control Panel View invoice history in the Cloud Office Control Panel View and pay unpaid invoices in the Cloud Office Control Panel Set up an API key in the Cloud Office Control Panel Updated 5 days ago",
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    "url": "https://docs.rackspace.com/docs/rackspace-fabric-faq",
    "title": "Rackspace Fabric Faq | Rackspace Documentation",
    "content": "General How can I reset the password of my Email? If you're a cloud account administrator, go to Event History . It should support users to know if there are any recent modifications or account access. How can I return back to my previous ticketing application? Rackspace is deactivating the former ticketing component and migrating clients to Fabric Ticketing, which has been utilized by multi-cloud users for some time. New features and customer feedback enhancements are gradually being integrated in the new Fabric Ticketing application. I am not able to login to MyRack portal. I have been asked for MFA verification though I have not configured MFA yet. MFA is mandatory for all customers and must be configured by all accounts. To configure MFA, refer to Multi-Factor-Authentication I am not getting email notification via My Rackportal for incidents pertaining to Alert Logic. You will receive the notification when you enable the Notification Preference option. To check the preference, refer to Notification-Preference . I am unable to login to MyRack Portal. While login it is showing no primary contact exists. Create a new ticket in the fabric ticketing app under the category Account and select User Management as the account type. Contact your Admin or follow up with the support team or Account Manager if you are unable to log into the portal. Permission I am unable to edit a ticket. I am getting the notification that I don't have permission to update. Contact an admin (customer side), Customer Success Manager or Support Team. I am not able to generate PIN via Rackspace portal. According to the instructions here: Support Pin Management , you should be able to unlock the PIN via the portal. If you are unable to do so, you should contact the customer support. Updated 5 days ago",
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    "url": "https://www.rackspace.com/cloud/colocation",
    "title": "Colocation | Rackspace Documentation",
    "content": "On this page: Overview Features Success story Resources Get started Avoid the hassle and cost of running your own data center, while maintaining ownership, control and hands-on access to your compute and storage. With colocation from Rackspace Technology, you can extend or exit your data center, by deploying and managing your infrastructure in our best-in-class facilities. Colocation allows you to eliminate the capital costs of maintaining the physical aspects of your data center — such as the floor space, electricity supply and air conditioning — while keeping control of your servers, storage, network and security. Features Operational excellence Data center operations adhere to Japanese 5s and Lean Six Sigma practices. We’re recognized as a Major Player in the IDC MarketScape: Worldwide Colocation and Interconnection Services 2019-2020 Vendor Assessment. We’ve been managing data centers and colocation environments since 1999. Our experts are here to help you connect your colocation environments to the cloud, facilitate migrations and provide ongoing management on top of the major public cloud service providers. Smart Hands SLA No other colocation provider offers guarantees on smart hands. We provide one-hour response time and 24-hour execution SLAs (at select data centers). Global footprint We run a fleet of 40 secure colocation data centers — distributed in key markets around the world, on four continents. We partner with Iron Mountain and Digital Realty to leverage their data center capacity and locations, so you have even more choice. By blending bandwidth from four Tier 1 carriers, we lower your transit costs while enhancing your network resiliency. Multicloud connectivity RackConnect® Global provides access to hyperscale public clouds, Equinix Cloud Exchange, Megaport and hundreds of network carriers — so we can get to your locations, wherever they are. RackConnect Global creates a virtual private network for you, enhancing your security by keeping your traffic off the internet. We’re the only colocation provider that can interconnect and manage your workloads across the top public cloud providers: Amazon Web Services, Microsoft® Azure® and Google Cloud Platform™. Burst into the public cloud, private cloud, third-party data center or Rackspace Technology environment of your choice. Data Freedom Store your data adjacent to the Cloud - not in it! Cost-effectively make your data available to whatever cloud services you want. Destroy public cloud egress fees and avoid cloud lock-in. Rackspace Data Freedom is available globally in private network for you, enhancing your security by keeping your traffic off the internet. We’re the only colocation provider that can interconnect and manage your workloads across the top public cloud providers: Amazon Web Services, Microsoft® Azure® and Google Cloud Platform™. Burst into the public cloud, private cloud, third-party data center or Rackspace Technology environment of your choice. Data Freedom Store your data adjacent to the Cloud - not in it! Cost-effectively make your data available to whatever cloud services you want. Destroy public cloud egress fees and avoid cloud lock-in. Rackspace Data Freedom is available globally in all Rackspace Technology data centers and colocation facilities and connects to most cloud environments including all VMware Cloud environments, AWS, Microsoft Azure, Google Cloud and more. Forrester Wave Leader 2020 We’re recognized as a Hosted Private Cloud Services Leader Leading research firm Forrester has recognized Rackspace Technology as a leader in two prestigious reports: The Forrester Wave™: Hosted Private Cloud Services in North America, Q2 2020 and The Forrester Wave™: Hosted Private Cloud Services in Europe, Q2 2020. See More Case Stories Ready to Get Started? We’re experts on your side, doing what it takes to get the job done right — from the first consultation to your daily operations. Our Approach Discover a partnership that can help you achieve more – for your people, your business and your customers – today and into the future. Consulting and Advisory Services Professional Services Managed Services Fanatical Experience™ Our Expertise Explore our expert credentials and industry recognition. Recognized leadership Providing innovation and leadership in the technology services industry for 20+ years. A Major Player in the IDC MarketScape: Worldwide Colocation and Interconnection Services 2019-2020 Vendor Assessment The Forrester Wave™: Hosted Private Cloud Services in North America, Q2 2020 The Forrester Wave™: Hosted Private Cloud Services in Europe, Q2 2020 2020 Gartner Magic Quadrant for Public Cloud Infrastructure Professional and Managed Services, Worldwide Power your advantage Discover related technology platforms and solutions to help you achieve smarter business outcomes. VMware As a VMware Cloud Service Provider Pinnacle partner, Rackspace Technology delivers fully managed VMware Cloud Foundation™ solutions to help optimize performance, lower costs and ensure compliance. Managed Hosting Managed Hosting on bare metal delivers maximum uptime, visibility, security and control for your custom dedicated needs. Cloud Adoption and Migration Adopt clouds and ease migration to accelerate innovation and optimize The Forrester Wave™: Hosted Private Cloud Services in Europe, Q2 2020 2020 Gartner Magic Quadrant for Public Cloud Infrastructure Professional and Managed Services, Worldwide Power your advantage Discover related technology platforms and solutions to help you achieve smarter business outcomes. VMware As a VMware Cloud Service Provider Pinnacle partner, Rackspace Technology delivers fully managed VMware Cloud Foundation™ solutions to help optimize performance, lower costs and ensure compliance. Managed Hosting Managed Hosting on bare metal delivers maximum uptime, visibility, security and control for your custom dedicated needs. Cloud Adoption and Migration Adopt clouds and ease migration to accelerate innovation and optimize performance. Cloud FinOps Gain cloud transparency, reduce waste and drive savings with FinOps. Multicloud Enable multicloud and hybrid cloud to improve performance and optimize costs, so you can put your core business first. Private Cloud Achieve optimized performance, improved agility and cost savings — along with the strong security, compliance and control capabilities of private cloud. Public Cloud Access expert cloud services to design, build, migrate, manage and optimize your public cloud for continual IT innovation. RackConnect Global Ride Rackspace’s private network to lower your connectivity costs, improve resilience and improve data privacy. Related resources Learn more about how we’re solving with colocation. IDC MarketScape names Rackspace as a major player in colocation Ready to get started? Ready to get started? Fill out the form to be connected to one of our experts. Fill out the form to be connected to one of our experts. By submitting this form, I acknowledge that someone from Rackspace Technology will contact me via email or phone to discuss my request. You may withdraw your consent to receive additional information from Rackspace Technology at any time. Information collected in this form is subject to the Rackspace Technology Privacy Notice . Rackspace Technology Support To create a ticket or chat with a specialist regarding your account, log into your account. Legacy Datapipe One (Service Now) Rackspace Sovereign Services UK Support Phone 1-800-961-4454 International Support +1-512-361-4935 Help Documentation Support Documentation API Documentation System status Email & Apps system status Rackspace system status Rackspace Technology Careers Rackspace Technology accelerates the value of the cloud during every phase of a customer’s digital transformation. Join us on our mission.",
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    "url": "https://docs.rackspace.com/docs/configure-a-renamed-email-address-on-outlook-2011-for-mac",
    "title": "Configure A Renamed Email Address On Outlook 2011 For Mac | Rackspace Documentation",
    "content": "Important Notice: End-of-Life Software Microsoft ended all support for Outlook 2011 for Mac several years ago . This means the application no longer receives security updates, stability patches, or new feature development. Rackspace strongly recommends that you upgrade to a modern, supported version of Outlook for improved security and reliability. This guide is provided for historical purposes only. After you rename a Rackspace Email address, your devices will receive new mail only after you configure them to connect to the new email address. This article describes how to configure a renamed email address in Outlook 2011 for Mac. Prerequisites Applies to: User Difficulty: Easy Time needed: Approximately 20 minutes Tools required: Mailbox password and access to the devices you want to connect For more information about prerequisite terminology, see Rackspace Email Support Terminology . Warning: If the old email address connects via POP, you must migrate the POP data to an IMAP account so that no data is lost. Follow the instructions in Migrate from a POP server to IMAP in Outlook for Mac . Configure mail settings Quit Outlook 2011 by right-clicking the icon and selecting Quit . Quit Outlook 2011 by right-clicking the icon and selecting Quit . Open Outlook 2011 while pressing the Option key. The Microsoft Database Utility opens. Open Outlook 2011 while pressing the Option key. The Microsoft Database Utility opens. Create a new identity by clicking the + sign and then naming the identity. Create a new identity by clicking the + sign and then naming the identity. Set the new identity as the default by highlighting it, clicking the gear icon, and then selecting Set as Default . Set the new identity as the default by highlighting it, clicking the gear icon, and then selecting Set as Default . Close the Microsoft Database Utility and open Outlook 2011. Close the Microsoft Database Utility and open Outlook 2011. In the upper-left corner of the menu bar, click Outlook > Preferences . In the upper-left corner of the menu bar, click Outlook > Preferences . On the Preferences screen, under Personal Settings , click Accounts . On the Preferences screen, under Personal Settings , click Accounts . On the Accounts screen, click Other Email and enter the following information: Email Address: Your renamed Rackspace Email address Password: Your mailbox password. User name: Your renamed Rackspace Email address Type: IMAP Incoming server settings: Incoming Server: secure.emailsr Utility and open Outlook 2011. Close the Microsoft Database Utility and open Outlook 2011. In the upper-left corner of the menu bar, click Outlook > Preferences . In the upper-left corner of the menu bar, click Outlook > Preferences . On the Preferences screen, under Personal Settings , click Accounts . On the Preferences screen, under Personal Settings , click Accounts . On the Accounts screen, click Other Email and enter the following information: Email Address: Your renamed Rackspace Email address Password: Your mailbox password. User name: Your renamed Rackspace Email address Type: IMAP Incoming server settings: Incoming Server: secure.emailsrvr.com Override default port: Selected Use SSL to connect (recommended): Selected Incoming Server Port: 993 Outgoing server settings: Outgoing Server: secure.emailsrvr.com Override default port: Selected Use SSL to connect (recommended): Selected Outgoing Server Port: 465 On the Accounts screen, click Other Email and enter the following information: Email Address: Your renamed Rackspace Email address Email Address: Your renamed Rackspace Email address Password: Your mailbox password. Password: Your mailbox password. User name: Your renamed Rackspace Email address User name: Your renamed Rackspace Email address Type: IMAP Type: IMAP Incoming server settings: Incoming Server: secure.emailsrvr.com Override default port: Selected Use SSL to connect (recommended): Selected Incoming Server Port: 993 Incoming server settings: Incoming Server: secure.emailsrvr.com Override default port: Selected Use SSL to connect (recommended): Selected Incoming Server Port: 993 Outgoing server settings: Outgoing Server: secure.emailsrvr.com Override default port: Selected Use SSL to connect (recommended): Selected Outgoing Server Port: 465 Outgoing server settings: Outgoing Server: secure.emailsrvr.com Override default port: Selected Use SSL to connect (recommended): Selected Outgoing Server Port: 465 Click Add Account . Click Add Account . Click More Options and enter the following information: Authentication: Use Incoming Server information Unqualified domain: Leave this field blank Click More Options and enter the following information: Authentication: Use Incoming Server information Unqualified domain: Leave this field blank Click OK . Click OK . Close the accounts window and click Send/Receive in Outlook. You have now successfully configured Outlook 2011 to connect to the renamed email address. Close the accounts window and click Send Server: secure.emailsrvr.com Override default port: Selected Use SSL to connect (recommended): Selected Outgoing Server Port: 465 Click Add Account . Click Add Account . Click More Options and enter the following information: Authentication: Use Incoming Server information Unqualified domain: Leave this field blank Click More Options and enter the following information: Authentication: Use Incoming Server information Unqualified domain: Leave this field blank Click OK . Click OK . Close the accounts window and click Send/Receive in Outlook. You have now successfully configured Outlook 2011 to connect to the renamed email address. Close the accounts window and click Send/Receive in Outlook. You have now successfully configured Outlook 2011 to connect to the renamed email address. Note: If you see items missing in the new Outlook account, you must import the data from the old profile. See Migrate from a POP server to Rackspace Email IMAP . Updated 5 days ago",
    "word_count": 897,
    "crawled_at": "2025-11-25 11:37:39",
    "source": "rackspace-rag-chatbot",
    "num_chunks": 3
  }
]