Instruction: Summarize the following Rackspace content in one concise paragraph.

Input: Global provides multicloud connectivity to unify your entire cloud deployment. Securely connect your Rackspace Technology dedicated hosting environment to other data center locations and the private and public clouds of your choice, including AWS, Microsoft Azure, OpenStack®, VMware® and Google Cloud Platform. RackConnect Global includes our 24x7x365 support and a 99.95% connectivity uptime guarantee. VMware Cloud on AWS Use VMware HCX, Managed Guest OS Services and Managed External Storage for your VMware Cloud™ on AWS workloads. Get a multicloud interconnect that enables fast, simple and secure application migration and mobility between VMware-based private clouds and VMware Cloud on AWS. Increase storage scalability without the need to purchase additional hosts. Access 24x7x365 OS support for your VMs. Google Anthos Anthos gives you a consistent platform for all your application-oriented cloud deployments, from legacy, on-premises applications to cloud native, while offering a service-centric view of all your environments. Rackspace Technology managed and professional services help you architect, deploy, configure and manage workloads. AWS Outposts Managed by Rackspace Take advantage of our extensive global data center footprint to place your AWS Outposts close to your workloads, while Rackspace Technology addresses your migration and facilitates cloud native application modernization. Deploy AWS Outposts on-premises, giving you the specialized, comprehensive capabilities you need to address your toughest challenges while recouping value from your data center investment. Access our global footprint of colocation data centers to help bring your workloads as close to your data as possible. Azure Stack Microsoft Azure Stack delivers agility, scalability, security and control in your own private Azure cloud. Azure Stack is as complex as it is powerful and can be challenging for organizations to deploy and run without supplementary expertise. With years of Azure experience, deep expertise and unmatched support, we’ll deploy and manage your Azure Stack environment. Dell Technologies Cloud Platform Future-proof your VMware SDDC with automated lifecycle management Establish a frictionless path to public cloud A single hybrid cloud platform for modern and traditional applications Consistent operations from private cloud to public cloud and multicloud environments Data Freedom Store your data adjacent to the cloud — not in it. Cost-effectively make your data available to whichever cloud services you need. Eliminate public cloud egress fees and avoid cloud lock-in. Rackspace Data Freedom is available globally in all Rackspace Technology data centers and colocation facilities and connects to most cloud environments, including all VMware Cloud

Output: Global provides multicloud connectivity to unify your entire cloud deployment. Securely connect your Rackspace Technology dedicated hosting environment to other data center locations and the private and public clouds of your choice, including AWS, Microsoft Azure, OpenStack®, VMware® and Google Cloud Platform. RackConnect Global includes our 24x7x365 support and a 99.95% connectivity uptime guarantee. VMware Cloud on AWS Use VMware HCX, Managed Guest OS Services and Managed External Storage for your VMware Cloud™ on AWS workloads. Get a multicloud interconnect that enables fast, simple and secure application migration and mobility between VMware-based private clouds and VMware Cloud on AWS. Increase storage scalability without the need to purchase additional hosts. Access 24x7x365 OS support for your VMs. Google Anthos Anthos gives you a consistent platform for all your application-oriented cloud deployments, from legacy, on-premises applications to cloud native, while offering a service-centric view of all your environments. Rackspace Technology managed and professional services help you architect, deploy, configure and manage workloads. AWS Outposts Managed by Rackspace Take advantage of our extensive global data center footprint to place your AWS Outposts close to your workloads, while Rackspace Technology addresses your migration and facilitates cloud native application modernization. Deploy AWS Outposts on-premises, giving


Instruction: Summarize the following Rackspace content in one concise paragraph.

Input: Take advantage of the latest cloud features and capabilities to solve challenging business problems. Enable operational excellence and business resiliency Rackspace Modern Operations is backed by decades of cloud expertise and acts as the operational support arm for your business by delivering multiple features: 24x7x365 access to cloud experts and cloud infrastructure operations management Phone and ticket-based support Monitoring, response and incident management Backup, patch and OS management Change management Assigned technical account manager Optional lead engineer Architecture and infrastructure deployment Optimize database performance and management Achieve an increase of up to 40% database uptime and save as much as 20% with our delivery models. Gain continuous health, availability, security and backups with certified DBAs providing 24x7x365 database management. Leverage advanced monitoring capabilities to closely track metrics and events related to your database, and promptly addressing any issues notifying you of necessary actions. Get reliable backups, efficient data recovery in case of failures, and comprehensive user and security management. Drive innovation with effective data pipeline operational management Reduce time spent on customer data management and quality by as much as 30%. Create collaborative data management practices to enhance communication, integration and automation. Streamline processes to ensure predictable delivery, effective change management and continuous data analytics improvements. Reduce cycle times for innovation and competitiveness. Turn application performance data into powerful insights Get around-the-clock application monitoring and support from engineers who use best-in-class tools, helping keep your applications operating seamlessly across cloud environments. Optimize resource use, identify bottlenecks, and resolve issues proactively by leveraging custom runbooks and advanced APM insights for outstanding performance management. Optimize cloud visibility, spend and ROI Experts deliver monthly reviews, actionable recommendations, and analytics to help optimize your cloud costs, visibility, and financial accountability for enterprise clients. Proven results include managing over $1.5 billion in annual cloud spend across 100+ enterprises and achieving over $150 million in annualized savings. See more case studies Our approach Discover a partnership that can help you achieve more – for your people, your business and your customers – today and into the future. Consulting and Advisory Services Professional Services Managed Services Fanatical Experience Rackspace Fabric Ready to Start the Conversation? We’re on your side, doing what it takes to get the job done right — from the first consultation to your daily operations. Contact us for a free quote. Recognized leadership Providing innovation and leadership in the technology services industry for 25+ years. Leader in PeMa Quadrant: Gen AI Services Providers, 2024 Leader in IS

Output: Take advantage of the latest cloud features and capabilities to solve challenging business problems. Enable operational excellence and business resiliency Rackspace Modern Operations is backed by decades of cloud expertise and acts as the operational support arm for your business by delivering multiple features: 24x7x365 access to cloud experts and cloud infrastructure operations management Phone and ticket-based support Monitoring, response and incident management Backup, patch and OS management Change management Assigned technical account manager Optional lead engineer Architecture and infrastructure deployment Optimize database performance and management Achieve an increase of up to 40% database uptime and save as much as 20% with our delivery models. Gain continuous health, availability, security and backups with certified DBAs providing 24x7x365 database management. Leverage advanced monitoring capabilities to closely track metrics and events related to your database, and promptly addressing any issues notifying you of necessary actions. Get reliable backups, efficient data recovery in case of failures, and comprehensive user and security management. Drive innovation with effective data pipeline operational management Reduce time spent on customer data management and quality by as much as 30%. Create collaborative data management practices to enhance communication, integration and automation. Streamline processes to ensure predictable delivery, effective change


Instruction: Summarize the following Rackspace content in one concise paragraph.

Input: core business. SharePoint Discover how Microsoft SharePoint from Rackspace Technology can help transform the way your business gets work done. Related resources Preflight Checks for Microsoft 365 Copilot How to Accelerate Your Microsoft 365 Copilot Launch with FAIR and Rackspace Technology Ready to get started? Ready to get started? Fill out the form to be connected to one of our experts. Fill out the form to be connected to one of our experts. By submitting this form, I acknowledge that someone from Rackspace Technology will contact me via email or phone to discuss my request. You may withdraw your consent to receive additional information from Rackspace Technology at any time. Information collected in this form is subject to the Rackspace Technology Privacy Notice . Rackspace Technology Support To create a ticket or chat with a specialist regarding your account, log into your account. Legacy Datapipe One (Service Now) Rackspace Sovereign Services UK Support Phone 1-800-961-4454 International Support +1-512-361-4935 Help Documentation Support Documentation API Documentation System status Email & Apps system status Rackspace system status Rackspace Technology Careers Rackspace Technology accelerates the value of the cloud during every phase of a customer’s digital transformation. Join us on our mission.

Output: core business. SharePoint Discover how Microsoft SharePoint from Rackspace Technology can help transform the way your business gets work done. Related resources Preflight Checks for Microsoft 365 Copilot How to Accelerate Your Microsoft 365 Copilot Launch with FAIR and Rackspace Technology Ready to get started? Ready to get started? Fill out the form to be connected to one of our experts. Fill out the form to be connected to one of our experts. By submitting this form, I acknowledge that someone from Rackspace Technology will contact me via email or phone to discuss my request. You may withdraw your consent to receive additional information from Rackspace Technology at any time. Information collected in this form is subject to the Rackspace Technology Privacy Notice . Rackspace Technology Support To create a ticket or chat with a specialist regarding your account, log into your account. Legacy Datapipe One (Service Now) Rackspace Sovereign Services UK Support Phone 1-800-961-4454 International Support +1-512-361-4935 Help Documentation Support Documentation API Documentation System status Email & Apps system status Rackspace system status Rackspace Technology Careers Rackspace Technology accelerates the value of the cloud during every phase of a customer’s digital transformation. Join us on our mission.


Instruction: Summarize the following Rackspace content in one concise paragraph.

Input: – today and into the future. Consulting and Advisory Services Professional Services Managed Services Fanatical Experience™ Rackspace Fabric™ Our Expertise Explore our expert credentials and industry recognition. Recognized leadership Providing innovation and leadership in the technology services industry for 20+ years. FedRAMP JAB Authorization FISMA Authorization NIST 800-53 Security Controls NIST 800-171 DFARS Ready CJIS ITAR FIPS 140 One of the leading AWS consulting partners with 14 competencies AWS Premier Consulting Partner Dell Technologies Titanium Partner VMware Cloud™ on AWS Partner VMware Cloud Verified Partner Power your advantage Discover related technology platforms and solutions to help you achieve smarter business outcomes. Rackspace Government Cloud on AWS Get on-demand access to a dedicated pod of security experts who help you achieve Zero Trust security and compliance on AWS faster than the do-it-yourself approach Rackspace Government Cloud on VMware Securely innovate mission-critical government solutions faster on VMware. Managed Hosting Managed Hosting on bare metal delivers maximum uptime, visibility, security and control for your custom dedicated needs. Cloud FinOps Gain cloud transparency, reduce waste and drive savings with FinOps. Cloud Adoption and Migration Adopt clouds and ease migration to accelerate innovation and optimize performance. Related resources Learn more about how we’re solving with Rackspace Government Cloud. Seven Common Misconceptions About FedRAMP ATO Data Sheet: Zero Trust and Rackspace Government Cloud What’s Causing the Cybersecurity Skills Gap? What’s Causing the Cybersecurity Skills Gap? Ready to get started? Ready to get started? Fill out the form to be connected to one of our experts. Fill out the form to be connected to one of our experts. By submitting this form, I acknowledge that someone from Rackspace Technology will contact me via email or phone to discuss my request. You may withdraw your consent to receive additional information from Rackspace Technology at any time. Information collected in this form is subject to the Rackspace Technology Privacy Notice . Rackspace Technology Support To create a ticket or chat with a specialist regarding your account, log into your account. Legacy Datapipe One (Service Now) Rackspace Sovereign Services UK Support Phone 1-800-961-4454 International Support +1-512-361-4935 Help Documentation Support Documentation API Documentation System status Email & Apps system status Rackspace system status Rackspace Technology Careers Rackspace Technology accelerates the value of the cloud during every phase of a customer’s digital transformation. Join us on our mission

Output: – today and into the future. Consulting and Advisory Services Professional Services Managed Services Fanatical Experience™ Rackspace Fabric™ Our Expertise Explore our expert credentials and industry recognition. Recognized leadership Providing innovation and leadership in the technology services industry for 20+ years. FedRAMP JAB Authorization FISMA Authorization NIST 800-53 Security Controls NIST 800-171 DFARS Ready CJIS ITAR FIPS 140 One of the leading AWS consulting partners with 14 competencies AWS Premier Consulting Partner Dell Technologies Titanium Partner VMware Cloud™ on AWS Partner VMware Cloud Verified Partner Power your advantage Discover related technology platforms and solutions to help you achieve smarter business outcomes. Rackspace Government Cloud on AWS Get on-demand access to a dedicated pod of security experts who help you achieve Zero Trust security and compliance on AWS faster than the do-it-yourself approach Rackspace Government Cloud on VMware Securely innovate mission-critical government solutions faster on VMware. Managed Hosting Managed Hosting on bare metal delivers maximum uptime, visibility, security and control for your custom dedicated needs. Cloud FinOps Gain cloud transparency, reduce waste and drive savings with FinOps. Cloud Adoption and Migration Adopt clouds and ease migration to accelerate innovation and optimize performance. Related resources Learn more about how we’re solving with


Instruction: Summarize the following Rackspace content in one concise paragraph.

Input: URL: https://www.rackspace.com/customer-stories/ Case Studies January 2025 J.Crew boosts workload efficiency with AI See how we built custom AWS-native bots that streamlined operations and created a foundation for innovation. Seattle Children's Hospital optimizes Epic This leading pediatric hospital strengthened security, streamlined records management and achieved 99.999% uptime. Powering expansion and enabling an app-first approach Domino's Pizza UK and Ireland Ltd expanded its store network and scaled operations during peak demand with hybrid cloud. Enhancing customer experience with AWS cloud platform American Logistics, a healthcare transport leader, improved operations and scaled for growth by moving to the cloud. AngelTrack boosts response times with private cloud AngelTrack cut technical debt by 50% and boosted performance by 34% by implementing SDCC Business. Ready to start the conversation? We’re experts on your side, doing what it takes to get the job done right — from the first consultation to your daily operations.

Output: URL: https://www.rackspace.com/customer-stories/ Case Studies January 2025 J.Crew boosts workload efficiency with AI See how we built custom AWS-native bots that streamlined operations and created a foundation for innovation. Seattle Children's Hospital optimizes Epic This leading pediatric hospital strengthened security, streamlined records management and achieved 99.999% uptime. Powering expansion and enabling an app-first approach Domino's Pizza UK and Ireland Ltd expanded its store network and scaled operations during peak demand with hybrid cloud. Enhancing customer experience with AWS cloud platform American Logistics, a healthcare transport leader, improved operations and scaled for growth by moving to the cloud. AngelTrack boosts response times with private cloud AngelTrack cut technical debt by 50% and boosted performance by 34% by implementing SDCC Business. Ready to start the conversation? We’re experts on your side, doing what it takes to get the job done right — from the first consultation to your daily operations.


Instruction: Summarize the following Rackspace content in one concise paragraph.

Input: : Google Cloud Partner Ecosystem, 2024 Leader in ISG Provider Lens: Multi Public Cloud Solutions & Services, 2023 Niche Player in Gartner Magic Quadrant and Critical Capabilities for Public Cloud IT Transformation Services, 2023 AWS Premier Consulting Partner Gold Microsoft Partner Azure Expert MSP Dell Technologies Global Titanium Partner Broadcom Pinnacle Partner VMware Cloud Service Provider OpenInfra Platinum Member Power Your Advantage Discover related technology platforms and solutions to help you achieve smarter business outcomes. Amazon Web Services Experience how AWS’s leading-edge cloud capabilities can help you work smarter, lower costs and innovate with agility. Managed Hosting Managed Hosting on bare metal delivers maximum uptime, visibility, security and control for your custom dedicated needs. Colocation Maintain ownership, choice and hands-on access to your compute and storage, without the costs of HVAC and building management. Google Cloud Accelerate your business with Rackspace Services and tailored solutions on Google Cloud's innovative technology. Microsoft Azure Solve cloud challenges with a managed Microsoft Azure solution that helps you build new revenue streams, increase efficiency and deliver incredible experiences. Rackspace OpenStack Enterprise Harness the power of a fully customized private cloud with enterprise-grade security, compliance and expert management. Tailored for mission-critical workloads, this solution offers unrivaled flexibility and control, giving your enterprise a secure, scalable foundation to innovate and grow. VMware As a VMware Cloud Service Provider Pinnacle partner, Rackspace Technology delivers fully managed VMware Cloud Foundation™ solutions to help optimize performance, lower costs and ensure compliance. Accelerate results with AI-driven innovation Rackspace Technology helps organizations turn data into impact with production-ready AI solutions built on private, public and hybrid cloud platforms. Our expertise in generative and agentic AI empowers you to deliver secure, scalable and responsible outcomes across your enterprise. Internet of Things and Edge Leverage our IoT and Edge experience to increase efficiencies and reduce time to market for your IoT adoption projects RackConnect Global Ride Rackspace’s private network to lower your connectivity costs, improve resilience and improve data privacy. Related Resources Learn more about services to support your multicloud. Simplifying Multicloud Security in a Cloud Native World Simplifying Multicloud Security in a Cloud Native World Digging Into the Data: What’s the Future of Multicloud? How businesses can combat complexities to become multicloud masters Ready to start the conversation? Ready to start the conversation? Fill out the form to be connected to one of our experts

Output: : Google Cloud Partner Ecosystem, 2024 Leader in ISG Provider Lens: Multi Public Cloud Solutions & Services, 2023 Niche Player in Gartner Magic Quadrant and Critical Capabilities for Public Cloud IT Transformation Services, 2023 AWS Premier Consulting Partner Gold Microsoft Partner Azure Expert MSP Dell Technologies Global Titanium Partner Broadcom Pinnacle Partner VMware Cloud Service Provider OpenInfra Platinum Member Power Your Advantage Discover related technology platforms and solutions to help you achieve smarter business outcomes. Amazon Web Services Experience how AWS’s leading-edge cloud capabilities can help you work smarter, lower costs and innovate with agility. Managed Hosting Managed Hosting on bare metal delivers maximum uptime, visibility, security and control for your custom dedicated needs. Colocation Maintain ownership, choice and hands-on access to your compute and storage, without the costs of HVAC and building management. Google Cloud Accelerate your business with Rackspace Services and tailored solutions on Google Cloud's innovative technology. Microsoft Azure Solve cloud challenges with a managed Microsoft Azure solution that helps you build new revenue streams, increase efficiency and deliver incredible experiences. Rackspace OpenStack Enterprise Harness the power of a fully customized private cloud with enterprise-grade security, compliance and expert management. Tailored for mission-critical workloads, this solution offers


Instruction: Summarize the following Rackspace content in one concise paragraph.

Input: like artificial intelligence (AI) and machine learning (ML)- that improve daily operational efficiency, deliver mission and citizen essential services, and evolve cybersecurity posture from passive to active. Rackspace Government Solutions enables customers to leverage highly skilled cloud, security, compliance and governance expertise and automated security and compliance solutions to help accelerate, secure and optimize their cloud investments. “We are getting ahead of the game on security and cost optimization, and preparing for a long-term future in the cloud. I’ve seen some states move applications to public cloud and do it well. But I haven’t seen states embrace a consolidated, intentional roadmap with security and cost optimization so strongly entrenched" See More Case Studies Our approach Discover a partnership that can help you achieve more – for your people, your business and your customers – today and into the future. Consulting and Advisory Services Professional Services Managed Services Fanatical Experience Rackspace Fabric Our Expertise Explore our expert credentials and industry recognition. Additional resources Rackspace Positioned as a Leader by Gartner Multicloud Enabled IT Modernization in Government Issue Brief featuring Rackspace Technology Ready to start the conversation? Ready to start the conversation? Fill out the form to be connected to one of our experts. Fill out the form to be connected to one of our experts. By submitting this form, I acknowledge that someone from Rackspace Technology will contact me via email or phone to discuss my request. You may withdraw your consent to receive additional information from Rackspace Technology at any time. Information collected in this form is subject to the Rackspace Technology Privacy Notice . Rackspace Technology Support To create a ticket or chat with a specialist regarding your account, log into your account. Legacy Datapipe One (Service Now) Rackspace Sovereign Services UK Support Phone 1-800-961-4454 International Support +1-512-361-4935 Help Documentation Support Documentation API Documentation System status Email & Apps system status Rackspace system status Rackspace Technology Careers Rackspace Technology accelerates the value of the cloud during every phase of a customer’s digital transformation. Join us on our mission.

Output: like artificial intelligence (AI) and machine learning (ML)- that improve daily operational efficiency, deliver mission and citizen essential services, and evolve cybersecurity posture from passive to active. Rackspace Government Solutions enables customers to leverage highly skilled cloud, security, compliance and governance expertise and automated security and compliance solutions to help accelerate, secure and optimize their cloud investments. “We are getting ahead of the game on security and cost optimization, and preparing for a long-term future in the cloud. I’ve seen some states move applications to public cloud and do it well. But I haven’t seen states embrace a consolidated, intentional roadmap with security and cost optimization so strongly entrenched" See More Case Studies Our approach Discover a partnership that can help you achieve more – for your people, your business and your customers – today and into the future. Consulting and Advisory Services Professional Services Managed Services Fanatical Experience Rackspace Fabric Our Expertise Explore our expert credentials and industry recognition. Additional resources Rackspace Positioned as a Leader by Gartner Multicloud Enabled IT Modernization in Government Issue Brief featuring Rackspace Technology Ready to start the conversation? Ready to start the conversation? Fill out the form to be connected to one of


Instruction: Summarize the following Rackspace content in one concise paragraph.

Input: Tags tab and then click Manage Tags . Select the Tags tab and then click Manage Tags . Create two tags by using the following details for each tag: Key Value rackspace-addon-patching true Patch Group Rackspace patch groups Create two tags by using the following details for each tag: Click Save . Click Save . Allow two hours for the integration to appear in your Rackspace VM Management Dashboard. By default, Rackspace creates four different Patch Group targets in AWS after you enroll in VM Management. These Patch Group targets, which are specific to the Operating System (OS) with which you should pair them, create a tag to use with VM Management. Use the following steps to find your Rackspace Patch Group targets: Access your AWS console . Navigate to Systems Manager within your AWS console. Find and click the Maintenance Window option within the Change Management section in the left-side drop-down menu. Click the Maintenance Window ID that you plan to integrate with VM Management. Click the Targets tab. You now see a table that includes the Rackspace Patch Group Targets. Each target name includes the name of the OS with which you should use it. Configure VM management for Google Cloud Platform This guide provides steps for setting up VM Management to manage your Google Cloud Engine (GCE) virtual machine (VM) instances on Google Cloud Platform (GCP). Prerequisites Access the Google Cloud Platform Console VM Management integration with Google Cloud Platform Integrate VMM with a new GCP VM instance Ensure you have satisfied the following list of requirements before proceeding: You must enable VM Management on your account before you can proceed with a VM integration. See Enroll in VM Management for instructions on activating VM Management on your account. You should complete patch group customizations before integrating with VM Management. Your account manager and support team can help you create a plan that best fits your patching service needs. To configure VM Management for GCP, you must first access the GCP Console. Use the following steps to access the GCP Console: Log in to manage.rackspace.com with your Rackspace administrator credentials. Open the drop-down menu in the upper-left corner and select Google Cloud Platform . If you have multiple GCP accounts, find the account you plan to integrate with VM Management and click that GCP Console. To integrate with VM Management, you must add the appropriate tags when creating a new GCE VM instance or modifying an existing instance. This section describes the necessary details to ensure successful integration, but it doesn’t provide

Output: Tags tab and then click Manage Tags . Select the Tags tab and then click Manage Tags . Create two tags by using the following details for each tag: Key Value rackspace-addon-patching true Patch Group Rackspace patch groups Create two tags by using the following details for each tag: Click Save . Click Save . Allow two hours for the integration to appear in your Rackspace VM Management Dashboard. By default, Rackspace creates four different Patch Group targets in AWS after you enroll in VM Management. These Patch Group targets, which are specific to the Operating System (OS) with which you should pair them, create a tag to use with VM Management. Use the following steps to find your Rackspace Patch Group targets: Access your AWS console . Navigate to Systems Manager within your AWS console. Find and click the Maintenance Window option within the Change Management section in the left-side drop-down menu. Click the Maintenance Window ID that you plan to integrate with VM Management. Click the Targets tab. You now see a table that includes the Rackspace Patch Group Targets. Each target name includes the name of the OS with which you should use it. Configure VM management


Instruction: Summarize the following Rackspace content in one concise paragraph.

Input: URL: https://docs.rackspace.com/docs/add-and-edit-archive-users-in-cloud-office This article describes how to add and edit archive users. Prerequisites Applies to: Administrator Difficulty: Easy Time needed: Approximately 10 minutes Tools required: Cloud Office Control Panel access For more information about prerequisite terminology, see Cloud Office support terminology . After you have completed the steps in Log in to the Archive Manager , you can add additional users to the Archive Manager and assign the following user types: Administrator - Provides complete access across the archive with the ability to create, modify, and export searches; manage hold reason, users, permissions, and policies. Administrator - Provides complete access across the archive with the ability to create, modify, and export searches; manage hold reason, users, permissions, and policies. Admin Only - Provides access to most accounts, user management settings, and permissions but prohibits access to interaction with message data, including running, editing, and exporting searches or affecting retention policies. Admin Only - Provides access to most accounts, user management settings, and permissions but prohibits access to interaction with message data, including running, editing, and exporting searches or affecting retention policies. Compliance Officer - Provides access to interact with data across the archive in addition to creating and managing hold reasons. Compliance Officer - Provides access to interact with data across the archive in addition to creating and managing hold reasons. Search Administrator - Provides access to create, save, edit, export, and review searches across the archive. Search Administrator - Provides access to create, save, edit, export, and review searches across the archive. Exporter - Provides access to view and export the results of saved searches, explicitly shared with the individual user. Exporters only have access to exports that are requested by the individual user. Exporter - Provides access to view and export the results of saved searches, explicitly shared with the individual user. Exporters only have access to exports that are requested by the individual user. Reviewer - Provides access to view the results of saved searches, explicitly shared with the individual user. Reviewers are unable to download or send the results from the application. Reviewer - Provides access to view the results of saved searches, explicitly shared with the individual user. Reviewers are unable to download or send the results from the application. End User - Provides access to MyArchive functionality, which limits access to archived assets associated with the logged-in users’ listed email address. End User - Provides access to MyArchive functionality, which

Output: URL: https://docs.rackspace.com/docs/add-and-edit-archive-users-in-cloud-office This article describes how to add and edit archive users. Prerequisites Applies to: Administrator Difficulty: Easy Time needed: Approximately 10 minutes Tools required: Cloud Office Control Panel access For more information about prerequisite terminology, see Cloud Office support terminology . After you have completed the steps in Log in to the Archive Manager , you can add additional users to the Archive Manager and assign the following user types: Administrator - Provides complete access across the archive with the ability to create, modify, and export searches; manage hold reason, users, permissions, and policies. Administrator - Provides complete access across the archive with the ability to create, modify, and export searches; manage hold reason, users, permissions, and policies. Admin Only - Provides access to most accounts, user management settings, and permissions but prohibits access to interaction with message data, including running, editing, and exporting searches or affecting retention policies. Admin Only - Provides access to most accounts, user management settings, and permissions but prohibits access to interaction with message data, including running, editing, and exporting searches or affecting retention policies. Compliance Officer - Provides access to interact with data across the archive in addition to creating and managing hold


Instruction: Summarize the following Rackspace content in one concise paragraph.

Input: URL: https://docs.rackspace.com/reference/billing-apiguide-v2-general-api-info The information in this section is relevant to all operations of the API. For details about specific operations, see the API reference . The Rackspace Billing API is implemented using a RESTful web service interface. Like other Rackspace Cloud services, this service shares a common token-based authentication system that allows seamless access between products and services. All requests to authenticate and operate the service are performed using HTTPS on TCP port 443. For authentication instructions, see Authenticate to the Rackspace Cloud . This section includes the following general information: Service access endpoints Request and response types Paginated collections Rate limits Faults Date and time format Role-based access control (RBAC)

Output: URL: https://docs.rackspace.com/reference/billing-apiguide-v2-general-api-info The information in this section is relevant to all operations of the API. For details about specific operations, see the API reference . The Rackspace Billing API is implemented using a RESTful web service interface. Like other Rackspace Cloud services, this service shares a common token-based authentication system that allows seamless access between products and services. All requests to authenticate and operate the service are performed using HTTPS on TCP port 443. For authentication instructions, see Authenticate to the Rackspace Cloud . This section includes the following general information: Service access endpoints Request and response types Paginated collections Rate limits Faults Date and time format Role-based access control (RBAC)


Instruction: Summarize the following Rackspace content in one concise paragraph.

Input: URL: https://docs.rackspace.com/docs/rackspace-data-protection Rackspace Data Protection powered by Cohesity is a cutting-edge backup service that offers comprehensive data protection solutions to safeguard your critical business data. This innovative offering combines Rackspace's expertise in managed services with Cohesity's powerful data management platform, providing you with a seamless, secure, and scalable solution. For more information about new data protection, see the following articles: How to Access Rackspace Data Protection Creating a VM Protection Group Editing a VM Protection Group Restoring a VM Restoring Files/Folders View Backup History Run an Off Schedule Backup Rackspace Data Protection Patching Updated 5 days ago

Output: URL: https://docs.rackspace.com/docs/rackspace-data-protection Rackspace Data Protection powered by Cohesity is a cutting-edge backup service that offers comprehensive data protection solutions to safeguard your critical business data. This innovative offering combines Rackspace's expertise in managed services with Cohesity's powerful data management platform, providing you with a seamless, secure, and scalable solution. For more information about new data protection, see the following articles: How to Access Rackspace Data Protection Creating a VM Protection Group Editing a VM Protection Group Restoring a VM Restoring Files/Folders View Backup History Run an Off Schedule Backup Rackspace Data Protection Patching Updated 5 days ago


Instruction: Summarize the following Rackspace content in one concise paragraph.

Input: typically contains entries for your email hosting provider and any email services you use, such as ticketing systems, Customer Relationship Management systems (CRMs), and bulk sending services. Create an SPF record . SPF is a DNS record that tells the world where your email is authorized to come from. This record typically contains entries for your email hosting provider and any email services you use, such as ticketing systems, Customer Relationship Management systems (CRMs), and bulk sending services. Enable DKIM . DKIM applies an encrypted signature that is specific to your domain on every message sent from your domain. Most email service providers offer DKIM as a feature of their service. Typically, each sending service listed in your SPF record has its own DKIM signature that it adds to your email. Enable DKIM . DKIM applies an encrypted signature that is specific to your domain on every message sent from your domain. Most email service providers offer DKIM as a feature of their service. Typically, each sending service listed in your SPF record has its own DKIM signature that it adds to your email. Create a DMARC policy . DMARC is built on SPF and DKIM. It combines the validation results from both SPF and DKIM, and adds a "sender alignment check" to protect against many forms of spoofing. The policy part of DMARC is what allows you, as the domain owner, to specify what to do with email that fails these checks. It also includes a reporting aspect that is critical to long-term management of your domain's reputation. This reporting gives you visibility into the email being sent as your domain: where it's coming from (SPF), whether or not it's properly signed (DKIM), and whether or not it is passing your DMARC policy. Create a DMARC policy . DMARC is built on SPF and DKIM. It combines the validation results from both SPF and DKIM, and adds a "sender alignment check" to protect against many forms of spoofing. The policy part of DMARC is what allows you, as the domain owner, to specify what to do with email that fails these checks. It also includes a reporting aspect that is critical to long-term management of your domain's reputation. This reporting gives you visibility into the email being sent as your domain: where it's coming from (SPF), whether or not it's properly signed (DKIM), and whether or not it is passing your DMARC policy. Because many companies have multiple domains and use many

Output: typically contains entries for your email hosting provider and any email services you use, such as ticketing systems, Customer Relationship Management systems (CRMs), and bulk sending services. Create an SPF record . SPF is a DNS record that tells the world where your email is authorized to come from. This record typically contains entries for your email hosting provider and any email services you use, such as ticketing systems, Customer Relationship Management systems (CRMs), and bulk sending services. Enable DKIM . DKIM applies an encrypted signature that is specific to your domain on every message sent from your domain. Most email service providers offer DKIM as a feature of their service. Typically, each sending service listed in your SPF record has its own DKIM signature that it adds to your email. Enable DKIM . DKIM applies an encrypted signature that is specific to your domain on every message sent from your domain. Most email service providers offer DKIM as a feature of their service. Typically, each sending service listed in your SPF record has its own DKIM signature that it adds to your email. Create a DMARC policy . DMARC is built on SPF and DKIM. It combines the validation


Instruction: Summarize the following Rackspace content in one concise paragraph.

Input: following message: You have successfully set up Multi-Factor Authentication! Use the following steps to enable a mobile multi-factor authentication application: Log in to your Cloud Office Control Panel . Log in to your Cloud Office Control Panel . When you are prompted with a screen titled Choose Your Multi-Factor Authentication Method , select Use a Mobile App . When you are prompted with a screen titled Choose Your Multi-Factor Authentication Method , select Use a Mobile App . Link your mobile device to your administrator account by using the following the instructions in the prompt: Link your mobile device to your administrator account by using the following the instructions in the prompt: The last step displays the following message: You have successfully set up Multi-Factor Authentication! The last step displays the following message: You have successfully set up Multi-Factor Authentication! Log in to the control panel with two-factor authentication Navigate to Cloud Office Control Panel . Navigate to Cloud Office Control Panel . Enter your Admin ID and Password . Enter your Admin ID and Password . When prompted for the Two-Factor Verification Code , use the desktop or mobile two-factor authentication application that you already installed to produce a verification code. Enter this code into the Two-Factor Verification Code field. When prompted for the Two-Factor Verification Code , use the desktop or mobile two-factor authentication application that you already installed to produce a verification code. Enter this code into the Two-Factor Verification Code field. You have successfully logged in using two-factor authentication. Reset two-factor authentication for other administrators You might need to perform these steps if an administrator gets a new device without first disabling two-factor authentication. Log in to your Cloud Office Control Panel . Log in to your Cloud Office Control Panel . Click your username and account number, for example adminusername (acct#) , in the upper-right corner to expand the menu. Click your username and account number, for example adminusername (acct#) , in the upper-right corner to expand the menu. From the menu, select Administrators . From the menu, select Administrators . Click the username for the administrator that you are going to require to use two-factor authentication. Click the username for the administrator that you are going to require to use two-factor authentication. Click on Reset Multi-Factor Authentication . Click on Reset Multi-Factor Authentication . Click on Reset Multi-Factor Authentication in the pop-up to confirm the request. Click on Reset Multi-Factor Authentication in the pop-up to confirm the request. You have successfully

Output: following message: You have successfully set up Multi-Factor Authentication! Use the following steps to enable a mobile multi-factor authentication application: Log in to your Cloud Office Control Panel . Log in to your Cloud Office Control Panel . When you are prompted with a screen titled Choose Your Multi-Factor Authentication Method , select Use a Mobile App . When you are prompted with a screen titled Choose Your Multi-Factor Authentication Method , select Use a Mobile App . Link your mobile device to your administrator account by using the following the instructions in the prompt: Link your mobile device to your administrator account by using the following the instructions in the prompt: The last step displays the following message: You have successfully set up Multi-Factor Authentication! The last step displays the following message: You have successfully set up Multi-Factor Authentication! Log in to the control panel with two-factor authentication Navigate to Cloud Office Control Panel . Navigate to Cloud Office Control Panel . Enter your Admin ID and Password . Enter your Admin ID and Password . When prompted for the Two-Factor Verification Code , use the desktop or mobile two-factor authentication application that you already installed to produce a


Instruction: Summarize the following Rackspace content in one concise paragraph.

Input: URL: https://docs.rackspace.com/reference/cloudfeeds-overview Rackspace Cloud Feeds™ API enables customers on the public cloud to access near real-time usage and system events that can be used for analysis, monitoring, and automation through a simple Representational State Transfer (REST) web service interface. The Rackspace Cloud Feeds API uses standard HTTP/1.1 response codes .

Output: URL: https://docs.rackspace.com/reference/cloudfeeds-overview Rackspace Cloud Feeds™ API enables customers on the public cloud to access near real-time usage and system events that can be used for analysis, monitoring, and automation through a simple Representational State Transfer (REST) web service interface. The Rackspace Cloud Feeds API uses standard HTTP/1.1 response codes .


Instruction: Summarize the following Rackspace content in one concise paragraph.

Input: . The scalable infrastructure will adapt to future demands, while a predictable pricing model helps to improve financial planning. To address specific requirements like network configuration and security controls, Rackspace Technology partnered with Seattle Children's. "Rackspace and Seattle Children's worked together closely to ensure that an appropriate configuration was built that factored in elements such as cost, the actual design performance of the environment, as well as ensuring that the redundancy really met our needs," said Nigel Hartell, senior director and chief architect at Seattle Children's. This collaborative approach ensured that the solution met technical requirements and aligned with Seattle Children's operational needs and long-term strategic goals. The Rackspace team's clear understanding of both the Epic system and the unique demands of healthcare IT allowed the combined team to tailor the solution, creating a robust and flexible foundation for the hospital's critical EMR system. "When I started working with the Rackspace team, it was apparent that they were very familiar with Epic as an environment,” said Hartell. “They didn't look at it as a series of servers or individual technology components. They were actually aware of it as a system, which supported the success of our partnership." Seattle Children's clinicians now have 99.999% uptime for their EMR system, maximizing uninterrupted, high-quality patient care. Outcome Through its partnership with Rackspace Technology, Seattle Children's Hospital optimized its current IT operations and positioned itself for future innovation in healthcare technology — all in service of its mission to provide the best possible care for children. The transition to the new infrastructure concluded four weeks ahead of schedule, minimizing disruption to hospital operations. "The feedback from clinical staff was, 'Did we actually have a downtime?'" said Dr. Chaudry. "That's testament to the fact that it was meticulously planned, executed and communicated." The new infrastructure enhanced performance with improved speed and reliability. "With our new infrastructure running our Epic EMR, we found solid reliability,” said Dr. Chaudry. “The system is very responsive with no lag time." The Rackspace 99.999% uptime guarantee helps to ensure that clinicians have constant access to critical patient information. Seattle Children's also benefits from a predictable cost model, which allows for better financial planning. Rackspace transitioned Seattle Children’s from a consumption-based cost model to a fixed-fee model. By transferring responsibility for Epic infrastructure management, the hospital can increase its focus on patient care. “By leveraging Rackspace Technology's expertise, I can effectively mitigate

Output: . The scalable infrastructure will adapt to future demands, while a predictable pricing model helps to improve financial planning. To address specific requirements like network configuration and security controls, Rackspace Technology partnered with Seattle Children's. "Rackspace and Seattle Children's worked together closely to ensure that an appropriate configuration was built that factored in elements such as cost, the actual design performance of the environment, as well as ensuring that the redundancy really met our needs," said Nigel Hartell, senior director and chief architect at Seattle Children's. This collaborative approach ensured that the solution met technical requirements and aligned with Seattle Children's operational needs and long-term strategic goals. The Rackspace team's clear understanding of both the Epic system and the unique demands of healthcare IT allowed the combined team to tailor the solution, creating a robust and flexible foundation for the hospital's critical EMR system. "When I started working with the Rackspace team, it was apparent that they were very familiar with Epic as an environment,” said Hartell. “They didn't look at it as a series of servers or individual technology components. They were actually aware of it as a system, which supported the success of our partnership." Seattle Children's clinicians


Instruction: Summarize the following Rackspace content in one concise paragraph.

Input: to be refreshed. BI System and BISystem User have been removed, and the system handles their functions internally. Consequently, corrupted system credentials are less of a problem. Visual Analyzer The Oracle BI Cloud Service Visual Analyzer is an interactive, web-based tool that is used to explore and analyze data. It enables you to perform rapid data discovery by using standard Oracle BI Subject Areas or by using your own external data sources (such as spreadsheets).The Visual Analyzer allows you to create different analyses and reports in the same place and shows the results immediately in the same page. Repository (RPD) Modeling Repository (RPD) modeling includes the following new command-line utilities: Download Repository Upload Repository List Connection Pool Update Connection Pool Rename Application Role Delete Application Role Rename Users Delete Users List Repository Variables Update Repository Variables Oracle BI Server now accepts the DISPLAY and SORTKEY keywords in the SQL ORDER BY expression. You can use the DISPLAY keyword to override an assigned sort order column of a logical column. Visualizations All views are enhanced so that you can right-click graphs and views to sort, drill, keep, or review the column from the views. Under Column Properties > Data Format , the Scale for % (x 100) option has been added so that you can specify whether to multiply data by 100 to display it as a percentage when setting the properties of a column. A new view, the Heat Matrix view, represents the two-dimensional data. Administration The new release includes the following improvements for administration: You can invoke WLST from a single location. The Oracle Home location has been redefined, and there is no middleware home. OPMN is no longer available in Fusion Middleware. Oracle Web Cache is not part of Fusion Middleware. The move from test to production is carried out differently. There are new commands for process control. You can manage metadata in BAR files. There is a single enterprise installation. No separate software-only or simple installation is available. Configuration is simplified. You can manage system component instances by using commands. You can collect diagnostic bundles. You can configure the Database Security Store. SSL configuration is easier. You can migrate catalog groups to application roles. You can migrate the Oracle BI 11g metadata to 12c, which a two-step process that is carried out by using the BI migration script (migration-tool.sh). Data Blending Data blending is a new concept in OBIEE 12c that enables you to blend your

Output: to be refreshed. BI System and BISystem User have been removed, and the system handles their functions internally. Consequently, corrupted system credentials are less of a problem. Visual Analyzer The Oracle BI Cloud Service Visual Analyzer is an interactive, web-based tool that is used to explore and analyze data. It enables you to perform rapid data discovery by using standard Oracle BI Subject Areas or by using your own external data sources (such as spreadsheets).The Visual Analyzer allows you to create different analyses and reports in the same place and shows the results immediately in the same page. Repository (RPD) Modeling Repository (RPD) modeling includes the following new command-line utilities: Download Repository Upload Repository List Connection Pool Update Connection Pool Rename Application Role Delete Application Role Rename Users Delete Users List Repository Variables Update Repository Variables Oracle BI Server now accepts the DISPLAY and SORTKEY keywords in the SQL ORDER BY expression. You can use the DISPLAY keyword to override an assigned sort order column of a logical column. Visualizations All views are enhanced so that you can right-click graphs and views to sort, drill, keep, or review the column from the views. Under Column Properties > Data Format ,


Instruction: Summarize the following Rackspace content in one concise paragraph.

Input: URL: https://docs.rackspace.com/docs/portal_profile To view and edit your profile settings and the notifications for your account, select your username from the global navigation menu. Select My Profile & Settings to view your primary contact information, view or edit your security settings, and view your account and product permissions. This display is different for Private Cloud and Public Cloud customers. Private Cloud If you are a Private Cloud customer, the following information displays: Public Cloud If you are a Public Cloud customer, the following information displays: Updated 5 days ago

Output: URL: https://docs.rackspace.com/docs/portal_profile To view and edit your profile settings and the notifications for your account, select your username from the global navigation menu. Select My Profile & Settings to view your primary contact information, view or edit your security settings, and view your account and product permissions. This display is different for Private Cloud and Public Cloud customers. Private Cloud If you are a Private Cloud customer, the following information displays: Public Cloud If you are a Public Cloud customer, the following information displays: Updated 5 days ago


Instruction: Summarize the following Rackspace content in one concise paragraph.

Input: ensure your bare metal hosting infrastructure is maintained, upgraded, patched and optimized, so you can focus on the higher value activities associated with your business applications and data. Data Freedom Store your data adjacent to the Cloud - not in it! Cost-effectively make your data available to whatever cloud services you want. Destroy public cloud egress fees and avoid cloud lock-in. Rackspace Data Freedom is available globally in all Rackspace Technology data centers and colocation facilities and connects to most cloud environments including all VMware Cloud environments, AWS, Microsoft Azure, Google Cloud and more. Forrester Wave Leader 2020 We’re recognized as a Hosted Private Cloud Services Leader Leading research firm Forrester has recognized Rackspace Technology as a leader in two prestigious reports: The Forrester Wave™: Hosted Private Cloud Services in North America, Q2 2020 and The Forrester Wave™: Hosted Private Cloud Services in Europe, Q2 2020. See More Case Stories Ready to Get Started? We’re experts on your side, doing what it takes to get the job done right — from the first consultation to your daily operations. Our approach Discover a partnership that can help you achieve more – for your people, your business and your customers – today and into the future. Consulting and Advisory Services Professional Services Managed Services Fanatical Experience™ Rackspace Fabric™ Our Expertise Explore our expert credentials and industry recognition. Power your advantage Discover related technology platforms and solutions to help you achieve smarter business outcomes. Rackspace OpenStack Enterprise Harness the power of a fully customized private cloud with enterprise-grade security, compliance and expert management. Tailored for mission-critical workloads, this solution offers unrivaled flexibility and control, giving your enterprise a secure, scalable foundation to innovate and grow. VMware As a VMware Cloud Service Provider Pinnacle partner, Rackspace Technology delivers fully managed VMware Cloud Foundation™ solutions to help optimize performance, lower costs and ensure compliance. Colocation Maintain ownership, choice and hands-on access to your compute and storage, without the costs of HVAC and building management. Cloud Adoption and Migration Adopt clouds and ease migration to accelerate innovation and optimize performance. Cloud FinOps Gain cloud transparency, reduce waste and drive savings with FinOps. Multicloud Enable multicloud and hybrid cloud to improve performance and optimize costs, so you can put your core business first. Private Cloud Achieve optimized performance, improved agility and cost savings — along with the strong security, compliance and control capabilities of private cloud. On-Premises Security

Output: ensure your bare metal hosting infrastructure is maintained, upgraded, patched and optimized, so you can focus on the higher value activities associated with your business applications and data. Data Freedom Store your data adjacent to the Cloud - not in it! Cost-effectively make your data available to whatever cloud services you want. Destroy public cloud egress fees and avoid cloud lock-in. Rackspace Data Freedom is available globally in all Rackspace Technology data centers and colocation facilities and connects to most cloud environments including all VMware Cloud environments, AWS, Microsoft Azure, Google Cloud and more. Forrester Wave Leader 2020 We’re recognized as a Hosted Private Cloud Services Leader Leading research firm Forrester has recognized Rackspace Technology as a leader in two prestigious reports: The Forrester Wave™: Hosted Private Cloud Services in North America, Q2 2020 and The Forrester Wave™: Hosted Private Cloud Services in Europe, Q2 2020. See More Case Stories Ready to Get Started? We’re experts on your side, doing what it takes to get the job done right — from the first consultation to your daily operations. Our approach Discover a partnership that can help you achieve more – for your people, your business and your customers – today


Instruction: Summarize the following Rackspace content in one concise paragraph.

Input: URL: https://www.rackspace.com/applications/adobe-experience-manager On this page: Overview Features Success story Get started Setting up and maintaining a digital experience platform like Adobe Experience Manager (AEM) is certainly a heavy technical workload that many teams just aren't staffed to manage. Rackspace Technology™ has a team of experts that focus exclusively on AEM administration and management. We take on the design, building and maintenance of performant and scalable solutions that deliver the customized digital experience your users expect. Rackspace Technology is unique in our managed services because we allow you to customize AEM to run your way and on your schedule. You won’t have to change your workflow to fit our particular CI/CD choices or separate out non-AEM servers to a different hosting provider. Your access is not limited, and your support across all environments is consistent. Our team of AEM specialists will reduce your burden and budget, and provide you with the architecture, tuning and support you need to deliver a positive customer experience. Features 24x7x365 administration, monitoring and maintenance support We’ll help you identify the right services for your workloads, including proactive operational support for your application. You can also access to reporting for performance metrics, trends and end-user experience analysis, along with incident detection and real-time performance monitoring. Our specialists can get your AEM environment up and running smoothly and quickly and utilize application runbooks for unique customer requirements and scenarios. What is different about choosing Rackspace over another managed service provider? You choose the infrastructure. We run AEM on Amazon Web Services, Google Cloud Platform™, Microsoft® Azure®, and our private cloud. If you need help deciding, we have the experience to tell you what will work best for you. You choose the type of deployments and CI/CD software you want to use. We don't require you to use something you're not familiar with or something that’s hard to integrate into your workflow. You get to access your environment and see what's going on behind-the-scenes. This is your application. We're here to set you up for success and keep it running well, but if you want to see under the hood, by all means take a look! You get the same team of AEM architects and engineers for your onboarding, content migration, upgrades and ongoing support. It's nice to have some consistency and people who really know your application. You get help with your development and testing environments. If your dev

Output: URL: https://www.rackspace.com/applications/adobe-experience-manager On this page: Overview Features Success story Get started Setting up and maintaining a digital experience platform like Adobe Experience Manager (AEM) is certainly a heavy technical workload that many teams just aren't staffed to manage. Rackspace Technology™ has a team of experts that focus exclusively on AEM administration and management. We take on the design, building and maintenance of performant and scalable solutions that deliver the customized digital experience your users expect. Rackspace Technology is unique in our managed services because we allow you to customize AEM to run your way and on your schedule. You won’t have to change your workflow to fit our particular CI/CD choices or separate out non-AEM servers to a different hosting provider. Your access is not limited, and your support across all environments is consistent. Our team of AEM specialists will reduce your burden and budget, and provide you with the architecture, tuning and support you need to deliver a positive customer experience. Features 24x7x365 administration, monitoring and maintenance support We’ll help you identify the right services for your workloads, including proactive operational support for your application. You can also access to reporting for performance metrics, trends and end-user experience analysis,


Instruction: Summarize the following Rackspace content in one concise paragraph.

Input: URL: https://docs.rackspace.com/ Rackspace Fabric Customer Portal Onboarding Guide Rackspace Fabric Ticketing Rackspace Services Rackspace VM Management for Public Cloud Rackspace Professional Services Database Administration Solutions View More… Rackspace Email Help for Common Issues with Rackspace Email Email Setup Wizard Getting Started with Rackspace Hosted Email View More… Microsoft 365 Getting Started with Office 365 Microsoft Office 365 Private Cloud Rackspace OpenStack Flex Rackspace Managed Security - Alert Logic Rackspace Private Cloud Powered by VMware View More… Rackconnect Global Rackconnect Global FAQ Public Cloud Amazon Web Services Google Cloud Platform OpenStack Public Cloud View More… User and Account Management Account Management Rackspace Identity Federation Identity federation for Rackspace Cloud: Map Policies and Permissions Rackspace Identity Federation User Guide Rackspace Identity Federation Guide OSPC Developer Documentation OSPC Documentation Home Cloud Block Storage Cloud Backup View More… Data Center LON7 (Global Switch) data center migration FAQ for managed customers SIN2 data center relocation colocation customer FAQ LON7 (Global Switch) Data Center Migration FAQ for Colocation customers View More… API Reference CTAPI Getting Started With Your API Rackspace Ticketing API v2.0 Getting Started View More… Cloud DNS API 1.0 Rackspace Cloud DNS API 1.0 Getting started General API Information View More… Dedicated Load Balancer V3 LOAD BALANCERS API 3.0 (dlbv3) Getting Started (dlbv3) General API Information (dlbv3) View More… Rackspace metrics 2.0 Getting started General API information Query API Reference View More… Rackspace monitoring 1.0 Getting Started Guide General API information API Reference View More… Cloud Orchestration Rackspace Cloud Orchestration API 1.0 Rackspace Billing API V2 Billing Getting started General API information View More… Cloudfeeds Rackspace Cloud Feeds™ API 1.0 About this API Getting Started Guide View More… Customer Service Rackspace Customer Management Service API 4.24.0# Getting Started General API Information View More… Customer Identity Getting started General API information API Reference View More… Offerings Rackspace Offer API 2.0 Getting started General API information View More…

Output: URL: https://docs.rackspace.com/ Rackspace Fabric Customer Portal Onboarding Guide Rackspace Fabric Ticketing Rackspace Services Rackspace VM Management for Public Cloud Rackspace Professional Services Database Administration Solutions View More… Rackspace Email Help for Common Issues with Rackspace Email Email Setup Wizard Getting Started with Rackspace Hosted Email View More… Microsoft 365 Getting Started with Office 365 Microsoft Office 365 Private Cloud Rackspace OpenStack Flex Rackspace Managed Security - Alert Logic Rackspace Private Cloud Powered by VMware View More… Rackconnect Global Rackconnect Global FAQ Public Cloud Amazon Web Services Google Cloud Platform OpenStack Public Cloud View More… User and Account Management Account Management Rackspace Identity Federation Identity federation for Rackspace Cloud: Map Policies and Permissions Rackspace Identity Federation User Guide Rackspace Identity Federation Guide OSPC Developer Documentation OSPC Documentation Home Cloud Block Storage Cloud Backup View More… Data Center LON7 (Global Switch) data center migration FAQ for managed customers SIN2 data center relocation colocation customer FAQ LON7 (Global Switch) Data Center Migration FAQ for Colocation customers View More… API Reference CTAPI Getting Started With Your API Rackspace Ticketing API v2.0 Getting Started View More… Cloud DNS API 1.0 Rackspace Cloud DNS API 1.0 Getting started General API Information View More… Dedicated Load Balancer


Instruction: Summarize the following Rackspace content in one concise paragraph.

Input: URL: https://www.rackspace.com/information/legal/copyrights_trademarks Copyright & Trademarks Revised Tuesday, July 21, 2020 Copyrights & Trademarks Rackspace US, Inc. retains copyright and/or applicable rights to all text and graphic images supplied on the Rackspace websites. All trademarks and service marks remain the sole property of their respective holders. You may print copies of the information on this site for your own personal use. You may not distribute any text or graphics herein to others without the express written permission of Rackspace Technology, "mirror" this information on your own site without permission from Rackspace Technology, or modify or re-use in any way the text or graphics on this site. Trademarks Rackspace Technology trademarks, service marks, logos and domain names are either common-law trademarks/service marks or registered trademarks/service marks of Rackspace US, Inc., or its subsidiaries, and are protected by trademark and other laws in the United States and other countries. Rackspace Technology’s trademarks and service marks signify Rackspace Technology high quality services and are valuable assets of the company. Use of Rackspace Technology trademarks is prohibited unless expressly authorized by Rackspace Technology. You are not permitted to use any trademarks displayed on the Websites, meta tags or any other “hidden text” utilizing trademarks of Rackspace Technology and its licensors, without prior written permission of Rackspace Technology or such third party who may own the trademark. Without the express prior written consent of Rackspace US, Inc., no Rackspace Technology trademarks may be used in a manner that implies an affiliation with, approval by, endorsement of or sponsorship by Rackspace Technology. Rackspace Trademark Guidelines and Trademark List See our Trademark Guidelines and the list of Rackspace Technology trademarks and service marks by clicking here. Logo Request Rackspace Technology customers wishing to access our current logos may do so here . Rackspace Technology channel partners may use the channel partner tier logo as specified in their agreement with Rackspace Technology and according to specific guidelines and other partner program resources provided to channel partners. Copyright You may not use the Rackspace Technology websites, content on the websites or online mediums for any purpose or in any manner that infringes the rights of any third parties. Rackspace Technology encourages you to report any content on the Rackspace Technology websites that you believe infringes your copyright. If you would like to submit a Copyright Infringement Complaint, click here.

Output: URL: https://www.rackspace.com/information/legal/copyrights_trademarks Copyright & Trademarks Revised Tuesday, July 21, 2020 Copyrights & Trademarks Rackspace US, Inc. retains copyright and/or applicable rights to all text and graphic images supplied on the Rackspace websites. All trademarks and service marks remain the sole property of their respective holders. You may print copies of the information on this site for your own personal use. You may not distribute any text or graphics herein to others without the express written permission of Rackspace Technology, "mirror" this information on your own site without permission from Rackspace Technology, or modify or re-use in any way the text or graphics on this site. Trademarks Rackspace Technology trademarks, service marks, logos and domain names are either common-law trademarks/service marks or registered trademarks/service marks of Rackspace US, Inc., or its subsidiaries, and are protected by trademark and other laws in the United States and other countries. Rackspace Technology’s trademarks and service marks signify Rackspace Technology high quality services and are valuable assets of the company. Use of Rackspace Technology trademarks is prohibited unless expressly authorized by Rackspace Technology. You are not permitted to use any trademarks displayed on the Websites, meta tags or any other “hidden text” utilizing trademarks of


Instruction: Summarize the following Rackspace content in one concise paragraph.

Input: URL: https://docs.rackspace.com/docs/block-or-restore-rackspace-email-access This article describes how to block or restore user access to a Rackspace Email mailbox. Prerequisites Role Required: Administrator Approximate Time: 10 minutes Tools Required: Rackspace Email Control Panel access For more information about prerequisite terminology, see Rackspace Email Support Terminology . Blocking access to a mailbox prevents users from logging into that mailbox. You might need to block access to a mailbox if an employee has left your company, or if you suspect the account has been compromised. Important Warning: Blocking access DOES NOT cancel the mailbox subscription or stop billing. The mailbox remains active, continues to receive new mail, and continues to be charged to your account. Block Mailbox Access Log in to the Rackspace Email Control Panel using your administrator credentials. Log in to the Rackspace Email Control Panel using your administrator credentials. In the Rackspace Email section, click Mailboxes . In the Rackspace Email section, click Mailboxes . If you have multiple domains, select the domain for the mailbox to which you intend to block access. If you have multiple domains, select the domain for the mailbox to which you intend to block access. Next, you see a list of your mailboxes. In the far-right column, Action , click Block Access to block access to the corresponding mailbox in that row. Next, you see a list of your mailboxes. In the far-right column, Action , click Block Access to block access to the corresponding mailbox in that row. A message displays confirming that you want to block access. Read the message, and then click YES, BLOCK ACCESS . A message displays confirming that you want to block access. Read the message, and then click YES, BLOCK ACCESS . The mailbox is then greyed out in the mailbox list. You have now blocked users from accessing that mailbox. Restore Mailbox Access Log in to the Rackspace Email Control Panel by using your administrator credentials. Log in to the Rackspace Email Control Panel by using your administrator credentials. In the Rackspace Email section, click Mailboxes . In the Rackspace Email section, click Mailboxes . If you have multiple domains, select the domain for the mailbox to which you intend to restore access. If you have multiple domains, select the domain for the mailbox to which you intend to restore access. Next, you see a list of your mailboxes. In the far right column Action , click Restore Access to restore access to

Output: URL: https://docs.rackspace.com/docs/block-or-restore-rackspace-email-access This article describes how to block or restore user access to a Rackspace Email mailbox. Prerequisites Role Required: Administrator Approximate Time: 10 minutes Tools Required: Rackspace Email Control Panel access For more information about prerequisite terminology, see Rackspace Email Support Terminology . Blocking access to a mailbox prevents users from logging into that mailbox. You might need to block access to a mailbox if an employee has left your company, or if you suspect the account has been compromised. Important Warning: Blocking access DOES NOT cancel the mailbox subscription or stop billing. The mailbox remains active, continues to receive new mail, and continues to be charged to your account. Block Mailbox Access Log in to the Rackspace Email Control Panel using your administrator credentials. Log in to the Rackspace Email Control Panel using your administrator credentials. In the Rackspace Email section, click Mailboxes . In the Rackspace Email section, click Mailboxes . If you have multiple domains, select the domain for the mailbox to which you intend to block access. If you have multiple domains, select the domain for the mailbox to which you intend to block access. Next, you see a list of your mailboxes. In the


Instruction: Summarize the following Rackspace content in one concise paragraph.

Input: email or phone to discuss my request. You may withdraw your consent to receive additional information from Rackspace Technology at any time. Information collected in this form is subject to the Rackspace Technology Privacy Notice . Rackspace Technology Support To create a ticket or chat with a specialist regarding your account, log into your account. Legacy Datapipe One (Service Now) Rackspace Sovereign Services UK Support Phone 1-800-961-4454 International Support +1-512-361-4935 Help Documentation Support Documentation API Documentation System status Email & Apps system status Rackspace system status Rackspace Technology Careers Rackspace Technology accelerates the value of the cloud during every phase of a customer’s digital transformation. Join us on our mission.

Output: email or phone to discuss my request. You may withdraw your consent to receive additional information from Rackspace Technology at any time. Information collected in this form is subject to the Rackspace Technology Privacy Notice . Rackspace Technology Support To create a ticket or chat with a specialist regarding your account, log into your account. Legacy Datapipe One (Service Now) Rackspace Sovereign Services UK Support Phone 1-800-961-4454 International Support +1-512-361-4935 Help Documentation Support Documentation API Documentation System status Email & Apps system status Rackspace system status Rackspace Technology Careers Rackspace Technology accelerates the value of the cloud during every phase of a customer’s digital transformation. Join us on our mission.


Instruction: Summarize the following Rackspace content in one concise paragraph.

Input: way. XPath 2.0 : XML Path Language (XPath) is a World Wide Web Consortium (W3C) standard expression language for extracting information from structured data. The language is designed to be embedded in a host language, and the mapping policy language uses it in this way. YAML 1.1 : YAML is a simple data serialization language that's designed to be human friendly. YAML is very similar to Javascript Object Notation (JSON) but supports useful features such as comments and the ability to easily input multi-line data. Attribute Mapping Policies are written in YAML. YAML 1.1 : YAML is a simple data serialization language that's designed to be human friendly. YAML is very similar to Javascript Object Notation (JSON) but supports useful features such as comments and the ability to easily input multi-line data. Attribute Mapping Policies are written in YAML. Configure your SAML provider to work with Rackspace Identity Federation Before you can create an Attribute Mapping Policy, you first need to configure SAML attributes and assertions in your SAML provider, such as Microsoft® Active Directory® Federation Services (AD FS) or Okta™. The SAML attributes and assertions that you configure in your SAML provider are sent to Rackspace so that they can be mapped into Rackspace permissions. Note : You can programmatically retrieve the default values for connecting your SAML provider to Rackspace by downloading the Rackspace service provider metadata file , then uploading it to your SAML provider. For instructions, see the following reference that corresponds to your SAML provider: Configure AD FS Configure Okta SAML configuration items Next, you need to export a SAML metadata file from your SAML provider. This file contains XML-encoded assertions about authentication, authorization, and related attributes. Most identity systems have a method for generating this metadata file either automatically or after some basic configuration has been completed. For specific instructions for exporting a SAML metadata file from Okta, see Configure Okta . Add your Identity Provider to your Rackspace account You can configure your Identity Provider with Rackspace in the Cloud Control Panel. Note : You can also create a new Identity Provider by using the Rackspace Identity Federation API. However, we recommend that you perform this task in the Cloud Control Panel. Use the following steps to configure your Identity Provider with Rackspace: Log in to the Cloud Control Panel . Log in to the Cloud Control Panel

Output: way. XPath 2.0 : XML Path Language (XPath) is a World Wide Web Consortium (W3C) standard expression language for extracting information from structured data. The language is designed to be embedded in a host language, and the mapping policy language uses it in this way. YAML 1.1 : YAML is a simple data serialization language that's designed to be human friendly. YAML is very similar to Javascript Object Notation (JSON) but supports useful features such as comments and the ability to easily input multi-line data. Attribute Mapping Policies are written in YAML. YAML 1.1 : YAML is a simple data serialization language that's designed to be human friendly. YAML is very similar to Javascript Object Notation (JSON) but supports useful features such as comments and the ability to easily input multi-line data. Attribute Mapping Policies are written in YAML. Configure your SAML provider to work with Rackspace Identity Federation Before you can create an Attribute Mapping Policy, you first need to configure SAML attributes and assertions in your SAML provider, such as Microsoft® Active Directory® Federation Services (AD FS) or Okta™. The SAML attributes and assertions that you configure in your SAML provider are sent to Rackspace so that they


Instruction: Summarize the following Rackspace content in one concise paragraph.

Input: URL: https://docs.rackspace.com/docs/help-tool-for-hosted-email Rackspace provides a self-service help tool to assist with the configuration of mobile devices, email clients. You can log in to the help tool at emailhelp.rackspace.com with your Rackspace email address and password. The help tool provides step-by-step instructions for your specific server configuration. Note to administrators: You can streamline the process of configuring a client or device for Exchange® by setting a DNS record for your domain that points to the Rackspace auto-discover server. For more information about auto-discover, see Set up DNS records for email and Skype for Business . The help tool provides setup instructions for the following services on specific clients and devices: Hosted Rackspace Email with IMAP using SSL Hosted Exchange 2010 and 2013 If your domain is on Hosted Exchange 2007, the help tool does not provide setup instructions. You can find the username and server settings required by your email client in the Cloud Office Control Panel from the Client Setup tab or in the User Control Panel . Hosted Rackspace Email with IMAP by using SSL The help tool provides manual instructions to configure IMAP access to email for the following clients and devices: Outlook® (for Windows® and Mac®) Mac Mail iOS® devices such as iPhone® and iPad® Android devices Windows Phone The help tool provides Mobile Sync instructions for domains that have it enabled. For more information about Mobile Sync, see Set up Mobile Sync . To set up a mail client manually, see Rackspace Email and Hosted Exchange settings . Hosted Exchange 2010 and Exchange 2013 The help tool provides instructions for setting up access to email on Hosted Exchange 2010 and Exchange 2013 for the following clients and devices: Outlook (for Windows and Mac) Mac Mail iOS devices such as iPhone and iPad Android devices Windows Phone To configure a mail client manually, see Rackspace Email and Hosted Exchange settings . Log in to the help tool at emailhelp.rackspace.com to get started. Use the Feedback tab to make any comments or ask questions. You can also start a conversation with us . Updated 5 days ago

Output: URL: https://docs.rackspace.com/docs/help-tool-for-hosted-email Rackspace provides a self-service help tool to assist with the configuration of mobile devices, email clients. You can log in to the help tool at emailhelp.rackspace.com with your Rackspace email address and password. The help tool provides step-by-step instructions for your specific server configuration. Note to administrators: You can streamline the process of configuring a client or device for Exchange® by setting a DNS record for your domain that points to the Rackspace auto-discover server. For more information about auto-discover, see Set up DNS records for email and Skype for Business . The help tool provides setup instructions for the following services on specific clients and devices: Hosted Rackspace Email with IMAP using SSL Hosted Exchange 2010 and 2013 If your domain is on Hosted Exchange 2007, the help tool does not provide setup instructions. You can find the username and server settings required by your email client in the Cloud Office Control Panel from the Client Setup tab or in the User Control Panel . Hosted Rackspace Email with IMAP by using SSL The help tool provides manual instructions to configure IMAP access to email for the following clients and devices: Outlook® (for Windows® and Mac®) Mac


Instruction: Summarize the following Rackspace content in one concise paragraph.

Input: , Accounts, Date Range, Sort By, Show Only and Search Options. Sort By: User can sort the ticket list by Subject, Status and Last Modified. Show Only: User can sort the ticket list by using My Favorites or My Tickets. Refresh List: When you click on Refresh List option, the most recently created ticket appears on the top of the ticket list. Make sure ticket list item checkboxes are not selected. The Export Tickets feature does not support exporting individual tickets based on the ticket item checkboxes. The option will be disabled if any checkboxes are selected. To Export Tickets do the following: Select Actions > Export Tickets . Select to export either Closed Tickets , Open Tickets , or Pending Customer Tickets. Select the Export Tickets button. A CSV file will download in the browser. Currently it is only possible to export a maximum of 5,000 tickets for each option. Selected Ticket Panel : Displays the details of the selected ticket. This loads the first ticket list item by default. You can load your ticket in a new browser tab by selecting the ticket ID from the header of the right ticketing panel as shown in above image. The right-side ticket panel displays the details of the selected ticket. The details of the ticket are divided into three tabs such as: Comments : Comment option displays all comments for the selected ticket. Details : You can view the details of the tickets in terms of the category, created by, modified by, severity, created date, recipients and so forth. You can Add Recipient to the ticket as shown in the above image. The added recipients will get notifications about the ticket once added. The Add Recipient popover will hide contacts that have ticket notification settings disabled on an account. You can Add Groups to the ticket as shown in the above image. The added groups will get notifications about the ticket. Devices : You can view the device list. This option is only applicable for dedicated customer tickets at this current time. How To Create a Ticket The Fabric Ticketing Application automatically determines which queue or team a ticket will be sent to. This is calculated based on the user’s selection of the category, account type, product/service, and device(s). Most of the selections are within Account & Product . Category Select a Category from drop-down list that best describes the issue you are submitting. You must choose the required category from the pre-defined ITIL/ITSM management options. Below is the list of categories: Change : Add, remove, or modify infrastructure or services. This

Output: , Accounts, Date Range, Sort By, Show Only and Search Options. Sort By: User can sort the ticket list by Subject, Status and Last Modified. Show Only: User can sort the ticket list by using My Favorites or My Tickets. Refresh List: When you click on Refresh List option, the most recently created ticket appears on the top of the ticket list. Make sure ticket list item checkboxes are not selected. The Export Tickets feature does not support exporting individual tickets based on the ticket item checkboxes. The option will be disabled if any checkboxes are selected. To Export Tickets do the following: Select Actions > Export Tickets . Select to export either Closed Tickets , Open Tickets , or Pending Customer Tickets. Select the Export Tickets button. A CSV file will download in the browser. Currently it is only possible to export a maximum of 5,000 tickets for each option. Selected Ticket Panel : Displays the details of the selected ticket. This loads the first ticket list item by default. You can load your ticket in a new browser tab by selecting the ticket ID from the header of the right ticketing panel as shown in above image. The


Instruction: Summarize the following Rackspace content in one concise paragraph.

Input: Edit under the Members section of the page. Select Edit under the Members section of the page. From the top section, select Add Members , and then search for and select the users that you want to have access to the mailbox. From the top section, select Add Members , and then search for and select the users that you want to have access to the mailbox. Confirm the selections you have made, and then click Save . Confirm the selections you have made, and then click Save . Access the shared mailbox by using OWA Users that are listed as members of a shared mailbox can access the shared mailbox by using the OWA. Use the following steps to access the shared mailbox by using OWA: Log in to the Outlook Web App with your Office 365 credentials. Log in to the Outlook Web App with your Office 365 credentials. From the top right corner, select the icon with your profile picture or initials. From the top right corner, select the icon with your profile picture or initials. Select Open Another Mailbox . Then search for the shared mailbox from the list, and select Open . Select Open Another Mailbox . Then search for the shared mailbox from the list, and select Open . Updated 5 days ago

Output: Edit under the Members section of the page. Select Edit under the Members section of the page. From the top section, select Add Members , and then search for and select the users that you want to have access to the mailbox. From the top section, select Add Members , and then search for and select the users that you want to have access to the mailbox. Confirm the selections you have made, and then click Save . Confirm the selections you have made, and then click Save . Access the shared mailbox by using OWA Users that are listed as members of a shared mailbox can access the shared mailbox by using the OWA. Use the following steps to access the shared mailbox by using OWA: Log in to the Outlook Web App with your Office 365 credentials. Log in to the Outlook Web App with your Office 365 credentials. From the top right corner, select the icon with your profile picture or initials. From the top right corner, select the icon with your profile picture or initials. Select Open Another Mailbox . Then search for the shared mailbox from the list, and select Open . Select Open Another


Instruction: Summarize the following Rackspace content in one concise paragraph.

Input: URL: https://docs.rackspace.com/docs/rackspace-fabric Our proprietary software platform provides a single, multi-tenant user interface and access to thousands of Rackspace Technology cloud experts. We developed Rackspace Fabric with 20+ years of expertise in every thread, weaving it all together into a single platform — one fabric — to become the foundation of our distinctive service delivery model. Fabric Ticketing Rackspace Technology uses a new ticketing application as part of its Fabric branding. The dedicated hosting table categorizes request in terms of common request, device type, and minimum devices required. For more information about new ticketing application, see the following articles: Fabric Ticketing Common Request Templates Updated 5 days ago Azure V2 Upgrade Common Request Templates Multi-Factor-Authentication Fabric Ticketing Rackspace Fabric FAQ Notification Preferences

Output: URL: https://docs.rackspace.com/docs/rackspace-fabric Our proprietary software platform provides a single, multi-tenant user interface and access to thousands of Rackspace Technology cloud experts. We developed Rackspace Fabric with 20+ years of expertise in every thread, weaving it all together into a single platform — one fabric — to become the foundation of our distinctive service delivery model. Fabric Ticketing Rackspace Technology uses a new ticketing application as part of its Fabric branding. The dedicated hosting table categorizes request in terms of common request, device type, and minimum devices required. For more information about new ticketing application, see the following articles: Fabric Ticketing Common Request Templates Updated 5 days ago Azure V2 Upgrade Common Request Templates Multi-Factor-Authentication Fabric Ticketing Rackspace Fabric FAQ Notification Preferences


Instruction: Summarize the following Rackspace content in one concise paragraph.

Input: of their cloud journey. That’s why we provide a set of support offers that solve for your needs at any stage of your cloud lifecycle. Our services include architecture help, access to experts to solve your problems, security assistance, 24x7x365 management, cost governance, and other value-added services - all backed by GCP certified engineers and architects. Our offers allow you to customize your experience with the ability to choose the service options to match your needs. These offers are described below. Platform Essentials Platform Essentials is a prerequisite for all other GCP service blocks. Platform Essentials includes: GCP Support powered by Google Certified Rackers and backed by GCP Enterprise Support Unified billing for all your Rackspace platforms and other Managed Public Cloud Accounts Access to the Fanatical Support for GCP Control Panel to manage your GCP projects, your users, and their permissions. Platform Essentials customers receive 24x7x365 guidance and support on their GCP project. Rackspace will respond to support requests submitted via tickets in the following timeframes: Urgent: Production System Outage / Significant Business Impact \ [60 Minute Response Time] High: Production System Impaired / Moderate Business Impact \ [4 Hour Response Time] Normal: Issues and Requests / Minimal Business Impact \ [12 Hour Response Time] Low: General Information, Questions, and Guidance \ [24 Hour Response Time] All requests should be made directly to Rackspace, and we will escalate to GCP, if needed. Architect & Deploy With the Rackspace Architect & Deploy service block, our experts apply best practices to design and deploy public cloud infrastructure that meets your business needs while minimizing costs, maximizing availability, security and performance, and enabling you to outsource ongoing management activities to Rackspace. The Architect & Deploy offer includes: A Technical Onboarding Manager to coordinate end-to-end activities and project manage your GCP deployment A Solutions Architect to understand your requirements and create a high-level proposal document for your approval. A Build Engineer who will build and deploy the environment as per the design document. Design Document: A document describing the detailed solution design. This document will be shared, and your approval of the design is required prior to deploying the solution. GCP Environment: The deployed solution running in GCP. Manage & Operate With tooling, automation, monitoring and 24x7x365 access to certified cloud specialists for day-to-day operational support and management, Manage & Operate allows you and your team to rest

Output: of their cloud journey. That’s why we provide a set of support offers that solve for your needs at any stage of your cloud lifecycle. Our services include architecture help, access to experts to solve your problems, security assistance, 24x7x365 management, cost governance, and other value-added services - all backed by GCP certified engineers and architects. Our offers allow you to customize your experience with the ability to choose the service options to match your needs. These offers are described below. Platform Essentials Platform Essentials is a prerequisite for all other GCP service blocks. Platform Essentials includes: GCP Support powered by Google Certified Rackers and backed by GCP Enterprise Support Unified billing for all your Rackspace platforms and other Managed Public Cloud Accounts Access to the Fanatical Support for GCP Control Panel to manage your GCP projects, your users, and their permissions. Platform Essentials customers receive 24x7x365 guidance and support on their GCP project. Rackspace will respond to support requests submitted via tickets in the following timeframes: Urgent: Production System Outage / Significant Business Impact \ [60 Minute Response Time] High: Production System Impaired / Moderate Business Impact \ [4 Hour Response Time] Normal: Issues and Requests / Minimal Business