Spaces:
Sleeping
Sleeping
File size: 1,417 Bytes
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version: "1.0.0"
description: "AI-powered customer support ticket environment where an agent must triage, classify, and resolve support tickets."
tags:
- openenv
- customer-support
- nlp
env:
reset_endpoint: "/reset"
step_endpoint: "/step"
state_endpoint: "/state"
tasks:
- name: classify_ticket
description: "Classify a support ticket into the correct category and priority."
difficulty: easy
max_steps: 1
reward_threshold: 0.5
- name: resolve_ticket
description: "Generate an appropriate resolution for a support ticket."
difficulty: medium
max_steps: 1
reward_threshold: 0.5
- name: triage_queue
description: "Triage a queue of mixed tickets, prioritizing critical issues correctly."
difficulty: hard
max_steps: 3
reward_threshold: 0.5
observation_space:
type: object
properties:
task:
type: string
ticket_id:
type: string
subject:
type: string
description:
type: string
current_status:
type: string
step:
type: integer
done:
type: boolean
action_space:
type: object
properties:
category:
type: string
enum: [billing, technical, account, shipping, general]
priority:
type: string
enum: [low, medium, high, critical]
resolution:
type: string
status:
type: string
reward_range: [0.0, 1.0]
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