{
  "0461daf5": {
    "id": "0461daf5",
    "customer_name": "Aditya ",
    "customer_email": "aditya@gmail.com",
    "subject": "lshbvb",
    "description": "bsjqblc ew",
    "status": "agent_review",
    "priority": "medium",
    "category": "general",
    "ai_resolution": "AI service unavailable: An error occurred (UnrecognizedClientException) when calling the InvokeModel operation: The security token included in the request is invalid.",
    "ai_confidence": 0.5,
    "agent_notes": null,
    "resolution": null,
    "created_at": "2026-04-08T16:50:46.950189",
    "updated_at": "2026-04-08T16:50:46.950211"
  }
}