Initial deployment of customer support chatbot

agent.py

@@ -216,9 +216,11 @@ Current session status: """ + auth_status
             system_content += f"\nAuthenticated customer: {customer_email}"
         system_content += """
 
-When a customer asks about orders and is not authenticated, ask them to provide their email and PIN.
-If the customer is already authenticated, you can directly help with their orders.
-Be friendly, professional, and helpful. Provide clear, concise answers."""
+IMPORTANT INSTRUCTIONS:
+- When a customer asks to see/list/show their orders, use the list_orders tool directly
+- When a customer asks about a specific order, use the get_order tool
+- The customer_id is already set for authenticated sessions - you don't need to provide it
+- Be friendly, professional, and helpful. Provide clear, concise answers."""
         
         messages = [
             {