Update README.md

README.md

@@ -1,14 +1,69 @@
 ---
-title: Oru It RAG Assistant
-emoji: 👁
-colorFrom: pink
-colorTo: green
+title: ORU IT Helpdesk Assistant
+emoji: 🏛️
+colorFrom: blue
+colorTo: purple
 sdk: gradio
-sdk_version: 5.46.1
+sdk_version: 4.44.0
 app_file: app.py
 pinned: false
-license: mit
-short_description: 'Chat interface for common helpdesk ticket assistant '
+license: apache-2.0
+tags:
+- education
+- university
+- helpdesk
+- bedrock
+- knowledge-base
+short_description: AI-powered IT helpdesk for Oral Roberts University
 ---
 
-Check out the configuration reference at https://huggingface.co/docs/hub/spaces-config-reference
+# ORU IT Helpdesk Assistant
+
+A powerful AI-powered helpdesk assistant for Oral Roberts University's Information Technology department. Built with Amazon Bedrock Knowledge Bases and S3 Vectors for cost-effective, scalable support.
+
+## 🎓 About
+
+This application provides instant, accurate answers to common IT questions for ORU students, faculty, and staff. It leverages:
+
+- **Amazon Bedrock Knowledge Bases** for intelligent document retrieval
+- **S3 Vectors** for cost-effective vector storage (up to 90% cost savings)
+- **Amazon Nova Pro** for natural language generation
+- **Gradio** for a professional, user-friendly interface
+
+## 🏛️ Features
+
+- **ORU-branded interface** with official university colors
+- **Dual search modes**: AI-generated responses or source retrieval
+- **Common question shortcuts** for frequently asked IT questions
+- **Real-time status indicators** and error handling
+- **Mobile-responsive design** for campus-wide access
+
+## ⚙️ Configuration
+
+This application requires AWS credentials and a configured Bedrock Knowledge Base.
+
+### Required Environment Variables
+- `KNOWLEDGE_BASE_ID`: Your Amazon Bedrock Knowledge Base ID
+- `AWS_REGION`: AWS region (e.g., us-east-1)
+- `AWS_ACCESS_KEY_ID`: AWS access key
+- `AWS_SECRET_ACCESS_KEY`: AWS secret key
+
+### Setup Instructions
+1. Configure your Amazon Bedrock Knowledge Base with ORU IT documentation
+2. Upload your IT knowledge base content to S3
+3. Set up the required environment variables in Hugging Face Spaces
+4. Test with sample queries
+
+## 🔒 Security
+
+- All AWS credentials are stored as secure environment variables
+- No sensitive information is logged or exposed
+- Designed for internal university use
+
+## 📞 Support
+
+For technical support or questions about this application, contact the ORU IT department.
+
+---
+
+**Powered by:** Amazon Bedrock • S3 Vectors • Gradio • Hugging Face Spaces