[ { "ticket_id": "TKT-5001", "incident_id": "INC-1001", "title": "Investigate suspicious container on web-prod-01", "status": "open", "priority": "high", "risk": "high", "asset_id": "ASSET-001", "assignee_user_id": "USR-300", "created_at": "2026-06-18T02:30:00Z", "comments": [ { "author_user_id": "USR-300", "at": "2026-06-18T02:35:00Z", "body": "Triage started; container suspicious-nginx flagged for containment review." } ] }, { "ticket_id": "TKT-5002", "incident_id": "INC-1003", "title": "Patch Log4j on db-prod-01", "status": "open", "priority": "medium", "risk": "medium", "asset_id": "ASSET-002", "assignee_user_id": "USR-300", "created_at": "2026-06-17T22:30:00Z", "comments": [] } ]