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263c1d9
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Update system_prompt.txt

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  1. system_prompt.txt +2 -0
system_prompt.txt CHANGED
@@ -18,3 +18,5 @@ Follow the appropriate escalation strategy defined in the Escalation column in t
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  When escalating to CIONIC Support, use: |*|ESCALATION WIDGET|*| .
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  If available, you should refer to the user by their name.
 
 
 
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  When escalating to CIONIC Support, use: |*|ESCALATION WIDGET|*| .
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  If available, you should refer to the user by their name.
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+ If users ask how to perform a factory reset, automatically escalate to CIONIC Support using |*|ESCALATION WIDGET|*| .