Create resources.txt

resources.txt

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-What is 211 and when should I use it?
-211 is a free, confidential helpline available 24/7 that connects Western North Carolina residents to local services: food, housing, utility help, counseling, and more. Dial 2-1-1 or call 828-252-4357, or visit nc211.org. This is the single best starting point for most general help requests that Eliada itself does not provide.
+I need emergency shelter tonight.
+Western North Carolina Rescue Mission (WNCRM), 225 Patton Ave., Asheville, NC 28801 — emergency shelter for men, women, and children. In-person intakes only, Monday–Thursday: men 9am–11am, women 11am–1pm. Salvation Army, 204 Haywood St., Asheville, NC 28801, 828-253-4723 — emergency shelter for men, women, and children; call or walk in to get on the waitlist.
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-I need food assistance right now.
-Eliada operates its own food pantry [Eliada staff: confirm hours, eligibility, and pickup details]. To ask about Eliada's pantry, call 828-254-5356. For additional food help in Buncombe County, call or text the MANNA FoodBank Helpline at 828-290-9749, or dial 211. The ABCCM Crisis Ministry provides food boxes, daily lunches, clothing, and blankets to low-income residents (income-based eligibility). Catholic Charities (50 Orange St., Asheville, 828-255-0146) runs a food pantry, typically Wednesday afternoons — call first to confirm hours.
+I need shelter for women and children.
+ABCCM Transformation Village, 30 Olin Hvn Wy, Asheville, NC 28806, 828-398-6920 — transitional living program for women and children. You must call every Tuesday to get on and stay on the waitlist. Counterflow Safe Shelter prioritizes families with minor children and welcomes BIPOC and LGBTQ+ individuals — by referral only.
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-I need help finding a food pantry near me.
-Eliada Homes has a food pantry on its campus at 2 Compton Drive, Asheville [Eliada staff: confirm who can access it and when]. Call 828-254-5356 for details. For other options, call or text the MANNA FoodBank Helpline at 828-290-9749, or use the MANNA Food Map online. You can also dial 211 for a current list of pantries and meal sites. Free mobile markets rotate locations through the YMCA Mobile Markets and Buncombe County Community Engagement Markets.
+I am experiencing domestic violence and need help.
+Helpmate provides domestic violence support: 828-254-0516.
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-I am experiencing homelessness or need shelter tonight.
-Call 211 for immediate connection to shelter resources. Western Carolina Rescue Mission offers emergency beds with daily sign-up at 4:30 pm (225 Patton Ave., Asheville, 828-254-1529). ABCCM operates Transformation Village for women, mothers with children, and veterans. The AHOPE Day Center (run by Homeward Bound) provides showers, clothing, and connection to resources with no application required.
+I need a place to recover after a medical issue (respite care).
+Haywood Street Respite, 297 Haywood Street, Asheville, NC 28801 — by referral only, 2-week stay for medical recovery. Blair House Respite, 828-279-2847 — 7-day stay; you must call to schedule Monday–Friday, 8am–4pm.
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-I need help paying rent or utilities.
-Buncombe County Health & Human Services (40 Coxe Ave., 828-250-5500) offers emergency financial help and the Crisis Intervention Program for past-due heating bills. The Housing Authority of the City of Asheville (828-258-1222) administers Housing Choice Vouchers for eligible low-income households. The Salvation Army (828-253-4723) and ABCCM Crisis Ministry may also assist. Dial 211 to find current programs.
+I need help finding housing.
+Partnership Property Management (PPM) offers income-based housing (you must have income); find apartments at mtnhousing.org/services/rent-an-apartment and apply at each site individually. There is a one-time $25 application fee for a background check — keep the receipt and you won't have to pay for other property applications. A map of affordable housing locations is available through Buncombe County Planning. The Housing Authority of the City of Asheville (HACA), 165 S. French Broad, Asheville, NC 28801, takes online applications only. [Note: the resource sheet listed a 2025 application deadline that may have passed — confirm current status.]
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-I need legal help.
-Pisgah Legal Services (828-253-0406) provides free civil legal aid to low-income WNC residents. Legal Aid of North Carolina can be reached at 866-219-5262. For immigration and citizenship matters, Catholic Charities (828-255-0146, 50 Orange St., Asheville) offers services.
+I am a young adult (18-25) who needs housing.
+Eliada's ESTA Program, 2 Compton Dr., Asheville, NC 28806, 828-254-5356 — a workforce-ready housing program for young adults ages 18–25.
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-I or someone I know is in a mental health crisis.
-If this is a life-threatening emergency, call 911. For mental health crisis support, call or text 988 (the Suicide and Crisis Lifeline), available 24/7. RHA Behavioral Health Urgent Care (828-254-2700 or 888-573-1006, 356 Biltmore Ave.) offers mobile crisis services where a provider can come to the person in crisis. [Eliada staff: confirm preferred local crisis referral.]
+I am a family with school-age children and need help.
+Family Resource Center, 175 Bingham Rd., Asheville, NC 28806, 828-779-4549 — various homeless resources for families with school-age children. Call to schedule an appointment.
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-I need help with substance use or recovery.
-Sunrise Community for Recovery and Wellness offers peer recovery support in Asheville. The U.S. national Drug Helpline and SAMHSA's National Helpline (1-800-662-4357) provide free, confidential, 24/7 referrals. Dial 211 for local treatment options.
+I need day services — showers, hygiene items, mail, or a place to be during the day.
+AHOPE, 19 N. Ann St., Asheville, NC 28801 — housing resource, showers, hygiene items, mail, and locker storage. Open Monday, Tuesday, Thursday, Friday 8am–1pm; Wednesday 8am–11am. A warming center runs Saturdays 11:30am–1pm at the Silver Door, 40 Church St. (enter the alley between Church and Lexington).
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-I need diapers, formula, or baby supplies.
-The local Diaper Bank provides free diapers, wipes, and baby formula, Monday–Friday, 8 a.m.–5 p.m., at 205 College St., Asheville. Call 211 for additional family-supply resources.
+I need a place of respite or peer support during the day.
+Sunrise Peer Support Drop-In Center, 209 Tunnel Rd., Asheville, NC 28805, 828-552-3858 — recovery-based services and a place of respite, Monday–Friday 8am–6pm. RHA Peer Support Living Room, 356 Biltmore Suite 246, Asheville, NC 28801, 828-254-2700 x7094 — peer support services, Monday–Friday 8am–6pm.
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-I was affected by Hurricane Helene and need recovery help.
-The Helene Resource Center can be reached at 828-250-6100. Dial 211 for the most current disaster-recovery resources, as availability changes over time.
+I need a free meal.
+Free meals are served daily at various locations. Monday–Friday: ABCCM, 1543 Patton Ave., 11:30am–1pm; Rescue Mission, 225 Patton Ave., 12pm and 4:30pm. 12 Baskets, 610 Haywood Rd., serves lunch most days (typically 11am–1pm, coffee at 10am) and weekend brunch (10am–12pm). Other options include Haywood Street Congregation (Wednesdays 10:30am–1pm), First Baptist (Thursdays 12pm), First Presbyterian/Silver Door (40 Church St., 11:30am–1pm), and The Red Door (60 Church St., Sundays 2pm). For a food helpline, call MANNA at 1-800-820-1109 or text 828-367-9456.
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-I need general public assistance, benefits, or social services.
-Buncombe County Health & Human Services (40 Coxe Ave., 828-250-5500) handles social services, food assistance (SNAP), and emergency financial help. Apply online for benefits at epass.nc.gov. Statewide, NCcare360.org connects individuals to resources.
+What free meals are available on the weekend?
+Saturday: 12 Baskets, 610 Haywood Rd., 9am coffee and 10am–12pm brunch; ABCCM Sonrise, 1543c Patton Ave., 7–9:30am (shuttle runs from AHOPE); First Presbyterian/Silver Door, 40 Church St., 11:30am–1pm. Sunday: 12 Baskets, 610 Haywood Rd., 9am coffee and 10am–12pm brunch; The Red Door (Church of the Advocate), 60 Church St., 2pm.
+***
+I need clothing.
+WNCRM, 225 Patton Ave. — clothing closet Tuesdays and Fridays 9:30–11am. Red Door Church of the Advocate, 60 Church St. — basics (t-shirts, underwear) and shoes, Sundays 2–3pm. Swannanoa Christian Ministries, 101 N. Ridgeway Ave., Black Mountain, NC 28711, 828-669-9404 — Monday–Friday 9am–3pm, access once every 21 days. BEAR Closet — for babies and small children, appointments by phone only: 828-252-6512 (for 28801) or 828-254-2612 (for 28806).
+***
+Where can I find a public restroom downtown?
+ART Station, 49 Coxe Avenue (Mon–Sat 5:30am–10:30pm, Sun 8am–6pm). Pack Memorial Library, 67 Haywood Street (Sun & Mon closed; Tue 10am–8pm; Wed–Fri 10am–6pm; Sat 10am–5pm). Pack Square Park Pavilion / City Hall, 70 Court Plaza. AHOPE, 19 N Ann St. (Mon, Tue, Thu, Fri 8am–1pm; Wed 8–11am). Rankin Ave. & College St. — permanent restrooms, 24/7 access.
+***
+I need mental health services.
+RHA, 356 Biltmore Ave. (Upper Lot), Asheville, NC 28801, 828-254-2700 — walk-in services Monday–Friday 8am–5pm. BHUC (Behavioral Health Urgent Care), 356 Biltmore (Bottom Lot) — walk-in services open 24/7. MAHEC, 125 Hendersonville Rd., 828-398-3601 — call for an appointment; walk-in services Thursdays at AHOPE 8am–12pm. Other options include Family Preservation Services (828-225-3100), October Road (1-888-534-3786, ACTT for severe and persistent mental illness only), Appalachian Mountain Health Centers (828-257-4745), and WNCCHS (828-285-0622 ext. 2233).
+***
+I am in a mental health crisis or thinking about suicide.
+Call or text 988 (Suicide and Crisis Lifeline), available 24/7. The Buncombe County Co-Responder Unit can be reached at 828-250-6670, or call 911 and request them from dispatch. The RHA Mobile Crisis Unit can be reached at 1-888-573-1006 — note the individual needs to actively request help on their own for them to come. If you are in immediate danger, call 911.
+***
+I need healthcare or a medical clinic.
+Appalachian Mountain Health Center, 77 McDowell Street, 828-257-4745 — call for an appointment; mobile clinic 9am–3pm at rotating locations. May's Clinic at WNCRM, 225 Patton Ave., 828-412-5312 — walk-in clinic Tuesdays and Thursdays 8am–2pm. WNCCHS, 257 Biltmore Ave., 828-285-0622 — call for an appointment; specializes in gender-affirming care. MAHEC, 125 Hendersonville Rd., 828-398-3601 — call for an appointment, with walk-in services at AHOPE on Tuesdays 8am–12pm.
+***
+I need street outreach, overdose response, or wound care.
+Community Paramedics / Mobile Community Outreach Team (MCOT): 828-772-0666 or 828-575-6652, medical-focused street outreach 8am–4pm. Post Overdose Response Team (PORT): 828-337-9711 or 828-772-1294, overdose response mobile unit 7am–10pm. Wound care clinic: Wednesdays at Haywood St. Church, 297 Haywood Street, walk-in. WNCAP, 554 Fairview Rd., 828-252-7489 — assistance with HIV and Hep C, plus harm reduction.
+***
+I need help with substance use, recovery, or detox.
+October Road, 119 Tunnel Rd. Suite D, 1-888-534-3786 — Medication Assisted Treatment (MAT), partial hospitalization, intensive outpatient, men's recovery residence, and peer support. Sunrise Community for Wellness and Recovery, 209 Tunnel Rd., 828-552-3858 — peer support and drop-in center. Steady Collective offers harm reduction and wound care at rotating locations and times. BHUC (Behavioral Health Urgent Care), 356 Biltmore — walk-in 24/7. ADACT (temporary location at Broughton Hospital, Morganton) — detox 828-257-6200, 14–21 day rehab 828-257-6230.
+***
+I need recovery or sober living housing.
+Many recovery housing programs operate in the Asheville area, including Costello House (141 Hillside St., 828-259-5314, male only), Oxford House (various locations, check oxfordvacancies.com), Footprints Recovery Residence (828-829-2562), Oasis Recovery Center (828-373-1878), Real Recovery (828-513-2721), Mary Benson House (828-252-5280), Next Step Recovery (828-350-9960), and others. Call individual homes for availability. [Eliada staff: a full list is on the resource sheet if a caller needs more options.]
+***
+I need dental care.
+Appalachian Mountain Health Center, 7 McDowell St., 828-676-3618 — call to make an appointment. MAHEC, 123 Hendersonville, 828-252-4290 — call to schedule. WNCCHS, 257 Biltmore Ave. — dental urgent care; call 828-252-0622 ext. 8903 at 3pm Monday–Friday to schedule.
+***
+I need help caring for my pet, or pet food.
+Asheville Humane Society, 800 Fairview Rd., 1-833-812-0478 — choose the Community Solutions option, leave a message and they call back; state you are homeless to qualify for services; free pet supplies and medicine the last Tuesday of each month 2–5pm. Free dog and cat food at AHOPE (Mon, Tue, Thu, Fri 8am–1pm; Wed 8–11am), Haywood Street Church (Wednesdays 10:30am–1pm), and Buncombe Co. Animal Shelter (16 Forever Friend Lane, Mon–Sat 10am–4pm).
+***
+I need transportation or help getting around.
+ART Bus Station, 49 Coxe Ave., 828-253-5691 — runs Monday–Saturday 5:30am–10:30pm, Sunday 8am–6pm. Peers On The Move, 828-301-4989 — call to schedule a ride. Mountain Mobility, 828-250-6750 — must have Medicaid, will pick you up, call at least one day in advance. Working Wheels Senior 60+ Program — vehicle repair help for Buncombe County residents 60+; call Gillian at 828-835-2420.
+***
+I need a library or a place with internet.
+Buncombe County libraries are open Tuesday 10am–8pm, Wednesday–Friday 10am–6pm, Saturday 10am–5pm; closed Sunday and Monday. Locations: Pack (67 Haywood St.), North Asheville (1030 Merrimon Ave.), West Asheville (942 Haywood Rd.), East Asheville (3 Avon Rd.), Oakley/South (749 Fairview Rd.), and South (260 Overlook Rd.).
+***
+I need food stamps, Medicaid, or government benefits.
+Department of Health and Human Services (DHHS), 40 Coxe Ave., Asheville, NC 28801, 828-250-5500 — Food Stamps/EBT and Medicaid. The Health Opportunities Pilot (HOP), 828-278-9900, is a Medicaid program offering housing, food, transportation, and medical resources — call for registration and eligibility.
+***
+I was recently released from jail or prison and need help.
+Justice Resource Center, 60 Court Plaza, Asheville, NC 28801, 828-250-6401 — a variety of services for people up to one year out of jail or prison. Call or walk in Monday–Friday 8am–5pm.
+***
+I am a veteran and need help.
+Veterans Administration (VA), 1100 Tunnel Rd., 828-298-7911 — walk-in clinic 24/7, plus housing and case management. Homeward Bound SSVF, 201 Tunnel Rd., 828-579-3479 — housing and case management. Veteran Services of the Carolinas, 24 Cumberland Ave., 855-962-8387 — housing (SSVF), employment, suicide prevention, peer support, and care coordination.
+***
+I need a care home for an elderly, disabled, or mentally ill family member.
+Care homes provide around-the-clock or live-in staff who prepare meals, supervise medications, and help with daily needs. Adult Care Homes serve 7 or more residents; Family Care Homes serve up to 6 individuals. State lists are available through NC DHHS (info.ncdhhs.gov/dhsr).
+***
+I need to replace an ID, birth certificate, or Social Security card.
+DMV, 1624 Patton Ave. — first-time NC ID requires birth certificate, Social Security card, and proof of address; lost/stolen IDs can be ordered online at payments.ncdot.gov. AHOPE (19 N Ann St.) can give proof of address to active unsheltered clients. Social Security Administration, 800 Centre Park Dr., 1-800-772-1213 — Social Security cards and disability income. Vote Riders, 1-866-432-8683 — help with birth certificates and IDs (accessible through AHOPE). Register of Deeds, 205 College St., 828-250-4303 — Buncombe County birth certificates, $10 per official copy.
+***
+I need diapers, feminine hygiene products, or medical supplies.
+Adult diapers: Catholic Charities, 50 Orange St., Monday–Thursday 9:30am–4pm. Feminine hygiene: email dignityaccessperiod@gmail.com or visit AHOPE, 19 N. Ann St. Medical supplies: ABCCM Medical or South Side Warehouse, by referral only, 828-259-5339 (by donation, supplies not guaranteed).
+***
+I need a free cell phone.
+Free cell phones are available at various locations — call Gwen at 478-342-5750 for daily information about where to get one.