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+What is 211 and when should I use it?
+211 is a free, confidential helpline available 24/7 that connects Western North Carolina residents to local services: food, housing, utility help, counseling, and more. Dial 2-1-1 or call 828-252-4357, or visit nc211.org. This is the single best starting point for most general help requests that Eliada itself does not provide.
+***
+I need food assistance right now.
+Eliada operates its own food pantry [Eliada staff: confirm hours, eligibility, and pickup details]. To ask about Eliada's pantry, call 828-254-5356. For additional food help in Buncombe County, call or text the MANNA FoodBank Helpline at 828-290-9749, or dial 211. The ABCCM Crisis Ministry provides food boxes, daily lunches, clothing, and blankets to low-income residents (income-based eligibility). Catholic Charities (50 Orange St., Asheville, 828-255-0146) runs a food pantry, typically Wednesday afternoons — call first to confirm hours.
+***
+I need help finding a food pantry near me.
+Eliada Homes has a food pantry on its campus at 2 Compton Drive, Asheville [Eliada staff: confirm who can access it and when]. Call 828-254-5356 for details. For other options, call or text the MANNA FoodBank Helpline at 828-290-9749, or use the MANNA Food Map online. You can also dial 211 for a current list of pantries and meal sites. Free mobile markets rotate locations through the YMCA Mobile Markets and Buncombe County Community Engagement Markets.
+***
+I am experiencing homelessness or need shelter tonight.
+Call 211 for immediate connection to shelter resources. Western Carolina Rescue Mission offers emergency beds with daily sign-up at 4:30 pm (225 Patton Ave., Asheville, 828-254-1529). ABCCM operates Transformation Village for women, mothers with children, and veterans. The AHOPE Day Center (run by Homeward Bound) provides showers, clothing, and connection to resources with no application required.
+***
+I need help paying rent or utilities.
+Buncombe County Health & Human Services (40 Coxe Ave., 828-250-5500) offers emergency financial help and the Crisis Intervention Program for past-due heating bills. The Housing Authority of the City of Asheville (828-258-1222) administers Housing Choice Vouchers for eligible low-income households. The Salvation Army (828-253-4723) and ABCCM Crisis Ministry may also assist. Dial 211 to find current programs.
+***
+I need legal help.
+Pisgah Legal Services (828-253-0406) provides free civil legal aid to low-income WNC residents. Legal Aid of North Carolina can be reached at 866-219-5262. For immigration and citizenship matters, Catholic Charities (828-255-0146, 50 Orange St., Asheville) offers services.
+***
+I or someone I know is in a mental health crisis.
+If this is a life-threatening emergency, call 911. For mental health crisis support, call or text 988 (the Suicide and Crisis Lifeline), available 24/7. RHA Behavioral Health Urgent Care (828-254-2700 or 888-573-1006, 356 Biltmore Ave.) offers mobile crisis services where a provider can come to the person in crisis. [Eliada staff: confirm preferred local crisis referral.]
+***
+I need help with substance use or recovery.
+Sunrise Community for Recovery and Wellness offers peer recovery support in Asheville. The U.S. national Drug Helpline and SAMHSA's National Helpline (1-800-662-4357) provide free, confidential, 24/7 referrals. Dial 211 for local treatment options.
+***
+I need diapers, formula, or baby supplies.
+The local Diaper Bank provides free diapers, wipes, and baby formula, Monday–Friday, 8 a.m.–5 p.m., at 205 College St., Asheville. Call 211 for additional family-supply resources.
+***
+I was affected by Hurricane Helene and need recovery help.
+The Helene Resource Center can be reached at 828-250-6100. Dial 211 for the most current disaster-recovery resources, as availability changes over time.
+***
+I need general public assistance, benefits, or social services.
+Buncombe County Health & Human Services (40 Coxe Ave., 828-250-5500) handles social services, food assistance (SNAP), and emergency financial help. Apply online for benefits at epass.nc.gov. Statewide, NCcare360.org connects individuals to resources.