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Runtime error
| import { api, post } from "./client"; | |
| import { streamSSE } from "./stream"; | |
| export type Navigation = { target_route: string; needs_notebook: boolean; description: string }; | |
| export type EscalateReason = "human" | "refund" | "feature"; | |
| export type SupportMessage = { | |
| id: string; | |
| role: "user" | "assistant"; | |
| content: string; | |
| cited_docs: string[]; | |
| }; | |
| export type DonePayload = { | |
| conversation_id: string; | |
| citations: string[]; | |
| escalate: boolean; | |
| escalate_reason: EscalateReason | null; | |
| }; | |
| export const supportApi = { | |
| latest: () => api<{ conversation_id: string | null; messages: SupportMessage[] }>("/api/support/conversations/latest"), | |
| escalate: (body: { email: string; concern: string; reason: EscalateReason; page_path: string; conversation_id: string | null }) => | |
| post<{ ok: true }>("/api/support/escalate", body), | |
| /** Streams the answer. onToken gets text as it arrives, onDone the labels (escalation) once it is saved. */ | |
| chat: ( | |
| body: { message: string; page_path: string; conversation_id: string | null }, | |
| on: { onToken: (t: string) => void; onAnswerDone?: () => void; onDone: (d: DonePayload) => void; onError: (m: string) => void }, | |
| signal?: AbortSignal, | |
| ) => | |
| streamSSE( | |
| "/api/support/chat/stream", | |
| (event, data) => { | |
| if (event === "token") on.onToken(String(data)); | |
| else if (event === "answer_done") on.onAnswerDone?.(); | |
| else if (event === "done") on.onDone(data as DonePayload); | |
| else if (event === "error") on.onError(String(data)); | |
| }, | |
| { method: "POST", body: JSON.stringify(body) }, | |
| signal, | |
| ).catch((err: unknown) => { | |
| if ((err as { name?: string })?.name !== "AbortError") on.onError("Could not reach the help assistant. Please try again."); | |
| }), | |
| }; | |